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From 123-CBT Computer Based Training
Data Collection and Measurement in Six Sigma
... informational needs, and recommending best practices for front-line data collectors. It compares the relative advantages of both manual and automated data collection, and surveys the wide variety of tools available for measuring the properties of an organization's products or services. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to
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Data Collection and Measurement in Six Sigma
... informational needs, and recommending best practices for front-line data collectors. It compares the relative advantages of both manual and automated data collection, and surveys the wide variety of tools available for measuring the properties of an organization's products or services. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to
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Design for Six Sigma in the Organization
...ding more effort and time on process or product design up front to avoid spending time and effort in those areas later. Whereas Six Sigma just focuses on improving existing designs at a later stage, DFSS focuses on creating new and better products and processes from scratch. It designs virtually error-free products and services from the very beginning and, due to its complementary methodology
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...ding more effort and time on process or product design up front to avoid spending time and effort in those areas later. Whereas Six Sigma just focuses on improving existing designs at a later stage, DFSS focuses on creating new and better products and processes from scratch. It designs virtually error-free products and services from the very beginning and, due to its complementary methodology
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Training and Development
...ves into all aspects of corporate training, including the front-end needs analysis, and identifying effective design and development strategies. It also examines various ways to deliver training, and provides insight on how to accurately evaluate the impact training programs have on a company's bottom line. It is aligned with the Quality Management Division of the American Society for Quality's
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...ves into all aspects of corporate training, including the front-end needs analysis, and identifying effective design and development strategies. It also examines various ways to deliver training, and provides insight on how to accurately evaluate the impact training programs have on a company's bottom line. It is aligned with the Quality Management Division of the American Society for Quality's
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Overview of SAP Solutions
...ess operations across a wide range of activities from the front office to the back office, the field, and the factory floor. Large, integrated systems like SAP are commonly known as ERP (Enterprise Resource Planning) solutions. SAP has a range of ERP solutions which will help to integrate your business processes according to your specific business needs. This course identifies the features and
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...ess operations across a wide range of activities from the front office to the back office, the field, and the factory floor. Large, integrated systems like SAP are commonly known as ERP (Enterprise Resource Planning) solutions. SAP has a range of ERP solutions which will help to integrate your business processes according to your specific business needs. This course identifies the features and
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From Online Training Directory
J2EE Part I ( JSP/servlet )
...server-side Java in one easy attempt. Complement your web-front-end with this server-side part to create a whole application. Be comfortable with round-trip development.
We will mainly cover JSP/servlet/JDBC in this course.
Students will develop their own applications using server-side Java. Prerequisite: Strong understanding of the Java Programming Language and basic HTML, familiarity with
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J2EE Part I ( JSP/servlet )
...server-side Java in one easy attempt. Complement your web-front-end with this server-side part to create a whole application. Be comfortable with round-trip development.
We will mainly cover JSP/servlet/JDBC in this course.
Students will develop their own applications using server-side Java. Prerequisite: Strong understanding of the Java Programming Language and basic HTML, familiarity with
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CompTIA Security +
This course provides students with information needed to attain the Security+ certification. Security + certificaiton is recognized around the world as the benchmark for foundation-level security professionals.
This course prepares students to pass the Security + certificaton exam. The CompTIA Security+ certification tests for security knowledge mastery of an individual with two years on-the-job
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This course provides students with information needed to attain the Security+ certification. Security + certificaiton is recognized around the world as the benchmark for foundation-level security professionals.
This course prepares students to pass the Security + certificaton exam. The CompTIA Security+ certification tests for security knowledge mastery of an individual with two years on-the-job
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Adobe PhotoShop CS
...Design), FinalCut Pro, Dreamweaver, Microsoft Office, and Front Page 2002. His career has included corporate training in a variety of computer skills and applications; computer lab training; database projects; Web site design, development and management; television production; work as a graphic designer, trainer and consultant for television networks, including CBS, NBC, TBS, TV New Zealand,
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...Design), FinalCut Pro, Dreamweaver, Microsoft Office, and Front Page 2002. His career has included corporate training in a variety of computer skills and applications; computer lab training; database projects; Web site design, development and management; television production; work as a graphic designer, trainer and consultant for television networks, including CBS, NBC, TBS, TV New Zealand,
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Adobe PhotoShop CS to CS2 Upgrade
...Design), FinalCut Pro, Dreamweaver, Microsoft Office, and Front Page 2002. His career has included corporate training in a variety of computer skills and applications; computer lab training; database projects; Web site design, development and management; television production; work as a graphic designer, trainer and consultant for television networks, including CBS, NBC, TBS, TV New Zealand,
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...Design), FinalCut Pro, Dreamweaver, Microsoft Office, and Front Page 2002. His career has included corporate training in a variety of computer skills and applications; computer lab training; database projects; Web site design, development and management; television production; work as a graphic designer, trainer and consultant for television networks, including CBS, NBC, TBS, TV New Zealand,
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Front Desk Agent- Instructor Led
...aints, accounting administrative tasks performed by hotel front desk agents. Participants will experience the physical stamina required as a front desk agent multi tasks and trouble shoots each client contact.
FAQ How long will it take me to complete the course? Each course will take you between 15 - 20 hours a piece to complete. All courses are completely internet delivered and allow you to
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...aints, accounting administrative tasks performed by hotel front desk agents. Participants will experience the physical stamina required as a front desk agent multi tasks and trouble shoots each client contact.
FAQ How long will it take me to complete the course? Each course will take you between 15 - 20 hours a piece to complete. All courses are completely internet delivered and allow you to
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Problem Solving Through Productive Thinking
...es of leaders - whether in management positions or on the front line - is the ability to see the root of problems and quickly enact effective solutions. This series will pass on some of the skills and tips that will help you to better identify problems, find their causes, and get their solutions under way.The student will have access to this course for 1 year. This self-directed course can be
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Success Strategies Training Program for Management & Leadership
This course will teach you how to effectively and efficiently implement a system of Management & Leadership Success Strategies for your organization.
In the 21st Century, and its global economy, the skill of successful managers and leaders is vitally important to an organization`s longevity and success. Whether you are in the service or production business, this course provides a proactive method
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This course will teach you how to effectively and efficiently implement a system of Management & Leadership Success Strategies for your organization.
In the 21st Century, and its global economy, the skill of successful managers and leaders is vitally important to an organization`s longevity and success. Whether you are in the service or production business, this course provides a proactive method
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Build Your Own BIZ Comprehensive Certificate
...s News feeds relevant to business are communicated on the front page and updated continuously to keep you informed of the ever-changing business environment. Action alerts provide real-world examples to keep you abreast of the current business climate. We then apply sound business principles to these issues in order to help you function effectively and avoid pitfalls in your day-to-day
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Financial Management in Organizations
...Organizations with Streaming Video Audience Non-Managers, Front Line Managers, Mid-Level ManagersDescription Finance is the language of business. People who have strong financial analysis abilities can enhance their organization's value in the marketplace. Our finance programs focus on the principles and strategies of finance and how you can help support the financial goals of your
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How to Adopt Green Practices in Business and Gain a Competitive Advantage
...ve workbook so you won`t have to spend hours at a time in front of the computer and forms to help you work in green teams.
It will provide you with exercise, activities and forms to help you work on your own or with your green team. Course Purpose You will learn practical methods to transform your business operations, office, or your entire facility into a sustainable organization. Topics
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From 123-CBT Computer Based Training
Tomorrow s Managers Development Tools
...or executives are doing to develop the managers who drive front-line performance. Teaching with influence is the key. Trained managers are more than systems and process supervisors. They lead and develop others. You and your managers will know precisely what to expect from one another. You will identify methods to make your managers change-ready, global thinkers. By applying these methods to
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Tomorrow s Managers Development Tools
...or executives are doing to develop the managers who drive front-line performance. Teaching with influence is the key. Trained managers are more than systems and process supervisors. They lead and develop others. You and your managers will know precisely what to expect from one another. You will identify methods to make your managers change-ready, global thinkers. By applying these methods to
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Understanding Processes
An automotive department has an excellent reputation, yet it receives numerous complaints about delays in repairs. When the sequence of activities in the auto repair process is mapped out, the problem is discovered. Surprisingly, it is due to an unnecessary paper shuffle between the auto shop and front office. This course shows you how to understand different types of processes, break a process
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An automotive department has an excellent reputation, yet it receives numerous complaints about delays in repairs. When the sequence of activities in the auto repair process is mapped out, the problem is discovered. Surprisingly, it is due to an unnecessary paper shuffle between the auto shop and front office. This course shows you how to understand different types of processes, break a process
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Flash MX Techniques
...deo Overview and Setup Background Barrel Pt 1 Barrel Pt 2 Front Wheel Pt 1 Front Wheel Pt 2 Back Wheel and Tails Animation Pt 1 Animation Pt 2 Shell Shell Animation Smoke Export Video Compositing With Video Overview and Setup Video Import Pt 1 Video Import Pt 2 Frame Labels Spring Text Graph Axes Graph Line Explanation Text Export Video Player Overview and Setup Video Placement Architecture and
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...deo Overview and Setup Background Barrel Pt 1 Barrel Pt 2 Front Wheel Pt 1 Front Wheel Pt 2 Back Wheel and Tails Animation Pt 1 Animation Pt 2 Shell Shell Animation Smoke Export Video Compositing With Video Overview and Setup Video Import Pt 1 Video Import Pt 2 Frame Labels Spring Text Graph Axes Graph Line Explanation Text Export Video Player Overview and Setup Video Placement Architecture and
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Illustrator 10 Techniques
...Marks and Background Picture Placing Pictures Detail Text Front Text Back Text Picture Effects PSD Effects pt. 1 PSD Effects pt. 2 Printing Preparation pt. 1 Printing Preparation pt. 2 CD Cover Overview Setup Crop Marks Photo Placement Colour Mode Constraints Photo Filters Logo pt. 1 Logo pt. 2 CD Title Back Cover Text Bar Code Detergent Carton Overview and Setup Guides Box Outline Backgrounds
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...Marks and Background Picture Placing Pictures Detail Text Front Text Back Text Picture Effects PSD Effects pt. 1 PSD Effects pt. 2 Printing Preparation pt. 1 Printing Preparation pt. 2 CD Cover Overview Setup Crop Marks Photo Placement Colour Mode Constraints Photo Filters Logo pt. 1 Logo pt. 2 CD Title Back Cover Text Bar Code Detergent Carton Overview and Setup Guides Box Outline Backgrounds
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FreeHand MX
...s Layers What is a Layer? Using Arrange Commands Paste in Front and Back Viewing and Renaming Duplicating/Removing Reorder Layers Moving Objects Non-Printing Layers Displaying Locking Changing Color Drawing Rectangles and Squares Ellipse Lines Polygons Stars Freeform Variable Strokes Calligraphic Pen Spirals Arcs Tracing Artwork Points And Paths Points Bezier Handles Joining Paths Types of
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...s Layers What is a Layer? Using Arrange Commands Paste in Front and Back Viewing and Renaming Duplicating/Removing Reorder Layers Moving Objects Non-Printing Layers Displaying Locking Changing Color Drawing Rectangles and Squares Ellipse Lines Polygons Stars Freeform Variable Strokes Calligraphic Pen Spirals Arcs Tracing Artwork Points And Paths Points Bezier Handles Joining Paths Types of
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Delivering the Message
...is means nothing to the audience. When you stand there in front of them, all that matters to them is what you look like and what you say.
This course is about delivering your message, and the techniques you need to do this.
First of all, you have to make a positive first impression on your audience members by how and where you stand, by your appearance, and how you look at them. Then,
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...is means nothing to the audience. When you stand there in front of them, all that matters to them is what you look like and what you say.
This course is about delivering your message, and the techniques you need to do this.
First of all, you have to make a positive first impression on your audience members by how and where you stand, by your appearance, and how you look at them. Then,
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Available Presentation Resources
...and practiced.
Sometimes, a speaker needs to appear in front of a client or colleagues and present, but as part of team. Each member of the team speaks, but the team members are collectively responsible for communicating the message. This course tells you when team presentations are appropriate. It shows you how to look and sound like a team, how to prepare and practice together, and how to
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...and practiced.
Sometimes, a speaker needs to appear in front of a client or colleagues and present, but as part of team. Each member of the team speaks, but the team members are collectively responsible for communicating the message. This course tells you when team presentations are appropriate. It shows you how to look and sound like a team, how to prepare and practice together, and how to
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Oracle Designer 6i First Class Analysis
...uired to invoke the Repository Object Navigator using the Front panel icon. Perform the steps required to create an application within the Repository Object Navigator. Perform the steps required to view the details of a Repository element using the Repository Object Navigator window. Perform the steps required to rename an element in the Properties window. Perform the steps required to
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...uired to invoke the Repository Object Navigator using the Front panel icon. Perform the steps required to create an application within the Repository Object Navigator. Perform the steps required to view the details of a Repository element using the Repository Object Navigator window. Perform the steps required to rename an element in the Properties window. Perform the steps required to
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Exchange 2000 Infrastructure Design--Part 2
...ating multiple virtual servers. Identify the features of front-end and back-end servers. Identify the guidelines for using virtual servers in a front-end and back-end environment. Create an IMAP4 virtual server configured with SSL. Connect to the default IMAP virtual server by using Outlook Express. Identify the types of key, dedicated servers used in an Exchange 2000 Server environment.
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...ating multiple virtual servers. Identify the features of front-end and back-end servers. Identify the guidelines for using virtual servers in a front-end and back-end environment. Create an IMAP4 virtual server configured with SSL. Connect to the default IMAP virtual server by using Outlook Express. Identify the types of key, dedicated servers used in an Exchange 2000 Server environment.
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Enterprise Connectivity with J2EE V1 4 Web Services Patterns
This course will address the core and advanced features of J2EE SDK 1.4: Enterprise Connectivity.
Learn To:
Identify features of Web services.
Identify benefits of service-oriented architecture (SOA).
Identify features of Simple Object Access Protocol (SOAP).
Identify features of J2EE patterns.
Match J2EE patterns with their descriptions.
Identify features of the
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This course will address the core and advanced features of J2EE SDK 1.4: Enterprise Connectivity.
Learn To:
Identify features of Web services.
Identify benefits of service-oriented architecture (SOA).
Identify features of Simple Object Access Protocol (SOAP).
Identify features of J2EE patterns.
Match J2EE patterns with their descriptions.
Identify features of the
more...
Enterprise Connectivity with J2EE V1 4 Web Services Patterns
This course will address the core and advanced features of J2EE SDK 1.4: Enterprise Connectivity.
Learn To:
Identify features of Web services.
Identify benefits of service-oriented architecture (SOA).
Identify features of Simple Object Access Protocol (SOAP).
Identify features of J2EE patterns.
Match J2EE patterns with their descriptions.
Identify features of the
more...
This course will address the core and advanced features of J2EE SDK 1.4: Enterprise Connectivity.
Learn To:
Identify features of Web services.
Identify benefits of service-oriented architecture (SOA).
Identify features of Simple Object Access Protocol (SOAP).
Identify features of J2EE patterns.
Match J2EE patterns with their descriptions.
Identify features of the
more...
Macromedia Flash MX Part 1 Flash MX Fundamentals
...vertising, e-learning courses, and enterprise application front ends can be created. This course gives the learner a comprehensive introduction to the interface and principal tools of Macromedia Flash MX. Learn To To identify features and functions of Macromedia Flash MX. To identify features of Macromedia Flash MX interface
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...vertising, e-learning courses, and enterprise application front ends can be created. This course gives the learner a comprehensive introduction to the interface and principal tools of Macromedia Flash MX. Learn To To identify features and functions of Macromedia Flash MX. To identify features of Macromedia Flash MX interface
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Macromedia Flash MX Curriculum
...vertising, e-learning courses, and enterprise application front ends can be created. This curriculum also takes the learner through the basics of graphic creation and acquisition for animations, and covers the fundamental steps in the creation and publication of an animation, with coverage of the incorporation of sound and video. There is also a basic introduction to ActionScripting. This
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...vertising, e-learning courses, and enterprise application front ends can be created. This curriculum also takes the learner through the basics of graphic creation and acquisition for animations, and covers the fundamental steps in the creation and publication of an animation, with coverage of the incorporation of sound and video. There is also a basic introduction to ActionScripting. This
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Excellence in Service Creating an Exceptional Service Environment
...entify indicators that you need to spend more time on the front line. Unit 3: Managers as Role Models (1 hour) Identify the components of the SERVE acronym. Identify ways to be a good role model for your customer service employees (sim-based objective that corresponds to the SERVE acronym). Identify guidelines for expressing appreciation to your employees. Identify guidelines you
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...entify indicators that you need to spend more time on the front line. Unit 3: Managers as Role Models (1 hour) Identify the components of the SERVE acronym. Identify ways to be a good role model for your customer service employees (sim-based objective that corresponds to the SERVE acronym). Identify guidelines for expressing appreciation to your employees. Identify guidelines you
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Strategic Decision Making Preparing to Make Decisions
...Robin Carlson, to begin deciding how to best motivate the front-line employees in the upcoming months. Unit 2: Framing Decisions Appropriately (0.5 - 1 hour) Identify the problems decision frames can present. Identify the actions you can take to understand your decision frames. Identify the actions you can take to assess
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...Robin Carlson, to begin deciding how to best motivate the front-line employees in the upcoming months. Unit 2: Framing Decisions Appropriately (0.5 - 1 hour) Identify the problems decision frames can present. Identify the actions you can take to understand your decision frames. Identify the actions you can take to assess
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Goal Setting Reaching Individual Goals
...this program is administrators, managers, supervisors and front-line staff. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding Goal Setting Fundamentals (0.5 - 1 hour) Identify the definition of
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...this program is administrators, managers, supervisors and front-line staff. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding Goal Setting Fundamentals (0.5 - 1 hour) Identify the definition of
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Goal Setting Goal Setting Tools for Managers
...his program is administrators, managers, supervisors, and front-line staff. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Goals as a Management Tool (0.5 - 1 hour) Identify the criteria for meaningful
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...his program is administrators, managers, supervisors, and front-line staff. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Goals as a Management Tool (0.5 - 1 hour) Identify the criteria for meaningful
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Telephone Skills Professionalism Through Basic Skills
...rkspace. Identify and use resources. Audience All front-line managers, supervisors, salespeople, and front-line administrative staff. Anyone who uses the phone professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:
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...rkspace. Identify and use resources. Audience All front-line managers, supervisors, salespeople, and front-line administrative staff. Anyone who uses the phone professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:
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Telephone Skills Handling Difficult Calls
...alls. Increase call time efficiency. Audience All front-line managers, supervisors, salespeople, and front-line administrative staff. Anyone who uses the phone professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:
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...alls. Increase call time efficiency. Audience All front-line managers, supervisors, salespeople, and front-line administrative staff. Anyone who uses the phone professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:
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Telephone Skills Effectively Mng Inbound Outbound Calls
...er negative messages. Close a sale. Audience All front-line managers, supervisors, salespeople, and front-line administrative staff. Anyone who uses the phone professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:
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...er negative messages. Close a sale. Audience All front-line managers, supervisors, salespeople, and front-line administrative staff. Anyone who uses the phone professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:
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MS Project Server 2003 Introduction Part 2
This course introduces you to the capabilities of Microsoft Office Project Server 2003. It includes how to plan, install, and configure the platform, as well as plan for client access across the organization.
Learn To:
Configure SQL Server authentication for Microsoft Office Project Server 2003.
Identify features of SQL Server 2000 Analysis Services.
Sequence the steps to
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This course introduces you to the capabilities of Microsoft Office Project Server 2003. It includes how to plan, install, and configure the platform, as well as plan for client access across the organization.
Learn To:
Configure SQL Server authentication for Microsoft Office Project Server 2003.
Identify features of SQL Server 2000 Analysis Services.
Sequence the steps to
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Implementing Managing MS Exchange Server 2003 Administering
...t Exchange Server 2003.
Identify advantages of using a front-end and back-end server topology.
Audience:
This series is intended for messaging support professionals who work in medium-to-large environments (250 to 5,000 seats) with multiple physical locations, mixed-client connection protocols, and wireless and Internet messaging connectivity.
Deployment:
Self-Study
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...t Exchange Server 2003.
Identify advantages of using a front-end and back-end server topology.
Audience:
This series is intended for messaging support professionals who work in medium-to-large environments (250 to 5,000 seats) with multiple physical locations, mixed-client connection protocols, and wireless and Internet messaging connectivity.
Deployment:
Self-Study
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Implementing Managing MS Exchange Server 2003 Securing
...ft Exchange Server 2003.
Identify services required on front-end servers running Microsoft Exchange Server 2003.
Identify services required on back-end servers running Microsoft Exchange Server 2003.
Unit 3: Internet Connectivity
Identify key aspects of an SMTP connection.
Identify key aspects of an ESMTP connection.
Identify considerations for configuring DNS to support
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...ft Exchange Server 2003.
Identify services required on front-end servers running Microsoft Exchange Server 2003.
Identify services required on back-end servers running Microsoft Exchange Server 2003.
Unit 3: Internet Connectivity
Identify key aspects of an SMTP connection.
Identify key aspects of an ESMTP connection.
Identify considerations for configuring DNS to support
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Designing a MS Exchange Server 2003 Organization Connectivity
...ctive Directory and DNS availability.
Identify uses of front-end servers.
Identify considerations for implementing Network Load Balancing (NLB).
Identify best practices for partitioning data.
Identify guidelines for implementing server clustering.
Identify considerations for designing Microsoft Exchange Server 2003 clusters.
Identify important aspects of a data storage
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...ctive Directory and DNS availability.
Identify uses of front-end servers.
Identify considerations for implementing Network Load Balancing (NLB).
Identify best practices for partitioning data.
Identify guidelines for implementing server clustering.
Identify considerations for designing Microsoft Exchange Server 2003 clusters.
Identify important aspects of a data storage
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Facilitating Effective Hiring
The most important part of recruiting is choosing the right candidate to help your business prosper and grow. The company's recruiter is the front line to finding quality employees. Keys to facilitating effective hiring decisions include thinking through the hiring process, having a well thought-out job description, and using sound screening practices. These activities are an intrinsic part of the
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The most important part of recruiting is choosing the right candidate to help your business prosper and grow. The company's recruiter is the front line to finding quality employees. Keys to facilitating effective hiring decisions include thinking through the hiring process, having a well thought-out job description, and using sound screening practices. These activities are an intrinsic part of the
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From 6P International, LLC
Dealing with Difficult People
COURSE DESCRIPTION:
Dealing with conflict and confrontation is one of the most important skills you can learn. Most of us have a certain dread of confrontation-we fear being cheated; wea re scared of letting others know what we really think and feel for fear theya ll use it against us; we believe our honesty will hurt other so we avoid confrontation or put on a strong front.
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COURSE DESCRIPTION:
Dealing with conflict and confrontation is one of the most important skills you can learn. Most of us have a certain dread of confrontation-we fear being cheated; wea re scared of letting others know what we really think and feel for fear theya ll use it against us; we believe our honesty will hurt other so we avoid confrontation or put on a strong front.
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Dealing with Conflict and Confrontation
COURSE DESCRIPTION:
Dealing with conflict and confrontation is one of the most important skills you can learn. Most of us have a certain dread of confrontation-we fear being cheated; wea re scared of letting others know what we really think and feel for fear theya ll use it against us; we believe our honesty will hurt other so we avoid confrontation or put on a strong front.
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COURSE DESCRIPTION:
Dealing with conflict and confrontation is one of the most important skills you can learn. Most of us have a certain dread of confrontation-we fear being cheated; wea re scared of letting others know what we really think and feel for fear theya ll use it against us; we believe our honesty will hurt other so we avoid confrontation or put on a strong front.
more...
From Corexcel
Managing People
The Managing People online course covers how to be successful and move ahead in your management career. Goals, empowerment, standards, and organizational structure will be discussed. Also, this course will cover the difficulty of discipline while trying to maintain momentum.
Learning how to manage people sounds self explanatory, but that is far from the truth! Learn how to manage successfully
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The Managing People online course covers how to be successful and move ahead in your management career. Goals, empowerment, standards, and organizational structure will be discussed. Also, this course will cover the difficulty of discipline while trying to maintain momentum.
Learning how to manage people sounds self explanatory, but that is far from the truth! Learn how to manage successfully
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Time Management
In the online course, Time Management, you will learn how to manage one of the most precious resources a manager has, his or her time! By employing time management and scheduling techniques, managers can become more effective. Skills such as delegating, outsourcing key tasks, and employing technology can increase productivity and allow a manager to dedicate his or her time where it will be best
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In the online course, Time Management, you will learn how to manage one of the most precious resources a manager has, his or her time! By employing time management and scheduling techniques, managers can become more effective. Skills such as delegating, outsourcing key tasks, and employing technology can increase productivity and allow a manager to dedicate his or her time where it will be best
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From Serebra Learning Corporation
Working With Internal Customers
Excellent customer service lies at the heart of any successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and
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Excellent customer service lies at the heart of any successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and
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Overcoming Internal Customer Service Problems
Managing relationships with your internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In
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Managing relationships with your internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In
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Internal Customer Service Conflict and Complaints Simulation
Complaints are an inherent part of customer service, and this is especially true of internal customer service. No matter the level of vigilance, problems will arise, and when they do, they must be greeted with quick and effective responses to ensure that business can proceed. The Internal Customer Service: Conflict and Complaints Simulation has been designed to allow participants to practice
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Complaints are an inherent part of customer service, and this is especially true of internal customer service. No matter the level of vigilance, problems will arise, and when they do, they must be greeted with quick and effective responses to ensure that business can proceed. The Internal Customer Service: Conflict and Complaints Simulation has been designed to allow participants to practice
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Interacting with the Customer
Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome
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Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome
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The Call Center Industry
When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts:
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When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts:
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Call Center Customer Service
Have you just become a call center customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting.
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Have you just become a call center customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting.
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Call Center Communication Skills
Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities,
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Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities,
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Call Center Telephone Sales
How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time
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How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time
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Effective Communication Skills
Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt
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Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt
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Managing Conflict Stress and Time
Each customer wants her problem to be the most important problem to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage
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Each customer wants her problem to be the most important problem to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage
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Customer Support Specialist Simulation
You are a call center representative for BroadBandCast Inc., one of the world's leading communication companies. Digital cable TV, high-speed Internet, and phone service are among the company's products. You are a recent hire. An added challenge to your new position is that you have been assigned to work the graveyard shift. Your challenge is to figure out how to handle dealing with angry,
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You are a call center representative for BroadBandCast Inc., one of the world's leading communication companies. Digital cable TV, high-speed Internet, and phone service are among the company's products. You are a recent hire. An added challenge to your new position is that you have been assigned to work the graveyard shift. Your challenge is to figure out how to handle dealing with angry,
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Delivering Your Message
...is means nothing to the audience. When you stand there in front of them, all that matters to them is what you look like and what you say. This course is about delivering your message, and the techniques you need to do this. First of all, you have to make a positive first impression on your audience members by how and where you stand, by your appearance, and how you look at them. Then, you must
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...is means nothing to the audience. When you stand there in front of them, all that matters to them is what you look like and what you say. This course is about delivering your message, and the techniques you need to do this. First of all, you have to make a positive first impression on your audience members by how and where you stand, by your appearance, and how you look at them. Then, you must
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Presentation Resources Available to You
This course is about making effective use of resources that can take the pressure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to be
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This course is about making effective use of resources that can take the pressure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to be
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Energizing and Empowering Employees
Energy. Without it, the wheels and gigabytes of industry come to a screeching halt. And without energized, empowered employees, your part of global industry will make far less progress. This course introduces you to the importance of energizing and empowering employees. By doing so, you multiply the benefits to your department, team, and organization. The course begins by showing you ways to
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Energy. Without it, the wheels and gigabytes of industry come to a screeching halt. And without energized, empowered employees, your part of global industry will make far less progress. This course introduces you to the importance of energizing and empowering employees. By doing so, you multiply the benefits to your department, team, and organization. The course begins by showing you ways to
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Leadership and the Knowledge Worker
What are your company's most valuable assets? For many of today's companies, it's the knowledge and experience of their workers. Does your company know how to best use this intellectual capital? Is your company a nurturing environment for knowledge workers? In this course, you'll learn about intellectual capital, how to lead your company from the front line to retain and increase its intellectual
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What are your company's most valuable assets? For many of today's companies, it's the knowledge and experience of their workers. Does your company know how to best use this intellectual capital? Is your company a nurturing environment for knowledge workers? In this course, you'll learn about intellectual capital, how to lead your company from the front line to retain and increase its intellectual
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Leading Change from the Front Line
Have you ever wanted something at work to change, but no one ever addressed the issue, so you just put up with it? Maybe you didn't bring it up because you thought you were the only person who didn't like it. Maybe you didn't want to make a fool of yourself by making it an issue. Or maybe you thought your boss would be irritated if you mentioned it. If any of this sounds familiar, this course is
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Have you ever wanted something at work to change, but no one ever addressed the issue, so you just put up with it? Maybe you didn't bring it up because you thought you were the only person who didn't like it. Maybe you didn't want to make a fool of yourself by making it an issue. Or maybe you thought your boss would be irritated if you mentioned it. If any of this sounds familiar, this course is
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Dynamics of Leadership
Can anyone, regardless of company status, be a leader? Yes Leaders can be found at all levels in the work force. When you're learning how to lead, is it possible also to be responsible for discovering new future leaders? You bet it is. Even though you aren't in management, do you have the power to influence someone to change his behavior? Again, the answer is yes. In this course, you'll learn how
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Can anyone, regardless of company status, be a leader? Yes Leaders can be found at all levels in the work force. When you're learning how to lead, is it possible also to be responsible for discovering new future leaders? You bet it is. Even though you aren't in management, do you have the power to influence someone to change his behavior? Again, the answer is yes. In this course, you'll learn how
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Leading from the Front Line Simulation
...en informal leaders take the initiative and lead from the front line. As the Manager for the Customer Service Team for Cross & Witherson, Unlimited, you have been made aware of a growing problem with product returns. Using your management and persuasive skills, you must convince both your manager and your fellow co-workers of the value of exploring a possible solution--the creation of a
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...en informal leaders take the initiative and lead from the front line. As the Manager for the Customer Service Team for Cross & Witherson, Unlimited, you have been made aware of a growing problem with product returns. Using your management and persuasive skills, you must convince both your manager and your fellow co-workers of the value of exploring a possible solution--the creation of a
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Goal Setting Reaching Individual Goals
In ''Goal Setting: Reaching Individual Goals,'' you will learn about personal behaviors that relate to and affect goal setting. You will also learn the characteristics of effective goals, the individual goal-setting process, and guidelines for maximizing your achievement potential. The target audience for this program is administrators, managers, supervisors and front-line staff.
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In ''Goal Setting: Reaching Individual Goals,'' you will learn about personal behaviors that relate to and affect goal setting. You will also learn the characteristics of effective goals, the individual goal-setting process, and guidelines for maximizing your achievement potential. The target audience for this program is administrators, managers, supervisors and front-line staff.
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Training and Development
...ves into all aspects of corporate training, including the front-end needs analysis, and identifying effective design and development strategies. It also examines various ways to deliver training, and provides insight on how to accurately evaluate the impact training programs have on a company's bottom line. It is aligned with the Quality Management Division of the American Society for Quality's
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...ves into all aspects of corporate training, including the front-end needs analysis, and identifying effective design and development strategies. It also examines various ways to deliver training, and provides insight on how to accurately evaluate the impact training programs have on a company's bottom line. It is aligned with the Quality Management Division of the American Society for Quality's
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Exchange Server 2003 Planning for Active Directory and Designing a Messaging Infrastructure
To discuss how to plan and design Active Directoy integration, multiple forest deployment, general administration, and organization infrastructure in Exchange Server 2003 Systems administrators, systems engineers, systems analysts, IT consultants, and IT professionals with responsibility for planning and implementing Exchange Server 2003; learners preparing for MCSE certification exams
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To discuss how to plan and design Active Directoy integration, multiple forest deployment, general administration, and organization infrastructure in Exchange Server 2003 Systems administrators, systems engineers, systems analysts, IT consultants, and IT professionals with responsibility for planning and implementing Exchange Server 2003; learners preparing for MCSE certification exams
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Exchange Server 2003 Core Component Management
To demonstrate how to manage public folders and connectivity Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Exchange Server 2003; learners preparing for MCSA certification exams
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To demonstrate how to manage public folders and connectivity Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Exchange Server 2003; learners preparing for MCSA certification exams
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Project Server 2003 Implementing Project Server and Planning Client Deployment
To install Project Server 2003 and plan client deployment Systems administrators, systems engineers, systems analysts, IT consultants, and IT professionals with responsibility for planning and implementing Project Server 2003; learners preparing for MCSE certification exams
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To install Project Server 2003 and plan client deployment Systems administrators, systems engineers, systems analysts, IT consultants, and IT professionals with responsibility for planning and implementing Project Server 2003; learners preparing for MCSE certification exams
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Internet Site Development
To identify the principles of web-site design and the elements used to create a web site Students wishing to acquire the fundamental skills required to embark on careers as e-Business IT professionals; students preparing for the CompTIA certification exam IK0-002: i-Net
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To identify the principles of web-site design and the elements used to create a web site Students wishing to acquire the fundamental skills required to embark on careers as e-Business IT professionals; students preparing for the CompTIA certification exam IK0-002: i-Net
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Goal Setting Goal Setting Tools for Managers
In ''Goal Setting: Goal Setting Tools for Managers,'' you will learn how to guide employees and mentees through the goal-setting process. You will learn how to foster an enthusiastic and supportive environment for goal setting as well as how to motivate individuals to continually set new and challenging goals. The target audience for this program is administrators, managers,
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In ''Goal Setting: Goal Setting Tools for Managers,'' you will learn how to guide employees and mentees through the goal-setting process. You will learn how to foster an enthusiastic and supportive environment for goal setting as well as how to motivate individuals to continually set new and challenging goals. The target audience for this program is administrators, managers,
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Macromedia Flash MX Part 1 - Flash MX Fundamentals
Macromedia Flash MX is a tool for developing visual interactive content and applications. Animations rich user interfaces online advertising e-learning courses and enterprise application front ends can be created. This course gives the learner a comprehensive introduction to the interface and principal tools of Macromedia Flash MX.
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Macromedia Flash MX is a tool for developing visual interactive content and applications. Animations rich user interfaces online advertising e-learning courses and enterprise application front ends can be created. This course gives the learner a comprehensive introduction to the interface and principal tools of Macromedia Flash MX.
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From Nova Training and Development
Disinfections of Water Mains and Storage Facilities
...s step by step to an entirely new level. Discussion of up front performance based requirements from the preparation of tender documents to the final disinfection and commissioning of the new water main are discussed.
As regulatory body system maintenance expectations increase, so also does the frequency of tower and reservoir inspections, repairs and re-commissioning. This section of the
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From Seletel Informatique
Communication Videos Series
Effective communication sets the foundation for individual and organizational success. When you master effective communication skills, you gain a great deal of power - the power to get things done. Our communication programs focus on building the key skills you need to communicate successfully. This serie is for Non-Managers, Front Line Managers, Mid-Level Managers
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Effective communication sets the foundation for individual and organizational success. When you master effective communication skills, you gain a great deal of power - the power to get things done. Our communication programs focus on building the key skills you need to communicate successfully. This serie is for Non-Managers, Front Line Managers, Mid-Level Managers
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From International Career Institute
Frontline Management Course
This course develops the skills necessary for managing a small business, or a department within a larger business. Developed by professionals with many years of experience, it covers a range of topics that will ensure your career in Management has a strong foundation.
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From Seletel Informatique
Leading Teams Videos
Strong, cohesive teams are vital corporate assets and instrumental in achieving a variety of business goals. Our leading teams programs will teach you how to create, motivate and manage various types of teams to boost productivity and achieve positive results.
Audience:
Non-Managers, Front Line Managers, Mid Level Managers, Exec Level
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Strong, cohesive teams are vital corporate assets and instrumental in achieving a variety of business goals. Our leading teams programs will teach you how to create, motivate and manage various types of teams to boost productivity and achieve positive results.
Audience:
Non-Managers, Front Line Managers, Mid Level Managers, Exec Level
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Leadership Videos
When leaders create and communicate their vision, inspire others, implement strategy and champion change, organizations thrive. Our programs will help you enhance your leadership ability to create an environment of trust, credibility and integrity. Creating and communicating vision is an absolute requirement for any leader wanting to achieve his or her goals and future dreams
Audience:
Front
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When leaders create and communicate their vision, inspire others, implement strategy and champion change, organizations thrive. Our programs will help you enhance your leadership ability to create an environment of trust, credibility and integrity. Creating and communicating vision is an absolute requirement for any leader wanting to achieve his or her goals and future dreams
Audience:
Front
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Customer Service Videos
Knowing what your customers really need is the key to providing high quality customer service. Being accessible, listening to concerns and resolving problems are fundamental when building customer loyalty. Our programs will help you develop the skills you need to achieve total customer satisfaction.
Audience:
Non-Managers, Front Line Managers, Mid-Level Managers
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Knowing what your customers really need is the key to providing high quality customer service. Being accessible, listening to concerns and resolving problems are fundamental when building customer loyalty. Our programs will help you develop the skills you need to achieve total customer satisfaction.
Audience:
Non-Managers, Front Line Managers, Mid-Level Managers
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Finance Videos
Finance is the language of business. People who have strong financial analysis abilities can enhance their organization's value in the marketplace. Our finance programs focus on the principles and strategies of finance and how you can help support the financial goals of your organization.
Audience:
Non-Managers, Front Line Managers, Mid-Level Managers
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Finance is the language of business. People who have strong financial analysis abilities can enhance their organization's value in the marketplace. Our finance programs focus on the principles and strategies of finance and how you can help support the financial goals of your organization.
Audience:
Non-Managers, Front Line Managers, Mid-Level Managers
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Global Business Videos
One cannot be naive about cultural differences and yet one cannot deny the similarities. It is dangerous to assume that business and communication practices do not vary across cultures. Our global business programs will familiarize you with cultural differences in business styles and prepare you to communicate effectively on a global level.
Audience:
Non-Managers, Front Line Managers, Mid
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From Sessions College for Professional Design
fundamentals of logo design
...front line, the identity of a company. They are ubiquitous, and they are vital. But how many of us understand the philosophy and process behind designing a logo?
In this logo design online course, learn the importance of corporate identity, and how to design logos that will strengthen the visual image of your own or your client's company.
The course is theoretical in focus, exploring
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...front line, the identity of a company. They are ubiquitous, and they are vital. But how many of us understand the philosophy and process behind designing a logo?
In this logo design online course, learn the importance of corporate identity, and how to design logos that will strengthen the visual image of your own or your client's company.
The course is theoretical in focus, exploring
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From Braini Academic
Travel Technology Essentials
This course provides strategic coverage of the technologies that power the modern business of travel. Nowhere else will you find such a comprehensive and insightful view into what makes this vast industry tick.
Topics range from the Internet to the Web and Web 2. 0; to business-grade telephony and Voice over IP (VoIP); to travel-specific technology frameworks used for distribution, aggregation,
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This course provides strategic coverage of the technologies that power the modern business of travel. Nowhere else will you find such a comprehensive and insightful view into what makes this vast industry tick.
Topics range from the Internet to the Web and Web 2. 0; to business-grade telephony and Voice over IP (VoIP); to travel-specific technology frameworks used for distribution, aggregation,
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From PDHengineer. com-Decatur Professional Development, LLC
Preparing Infrastructure Roadway Plans
...ect cost and schedule. Several low cost activities on the front end of a project are covered that will prevent costly last minute changes. This course is a "cook-book" for setting up the content and format of deliverables on the front end of a project. Any engineer involved in preparing infrastructure / roadway plans will benefit from the lessons learned by the course author from a
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...ect cost and schedule. Several low cost activities on the front end of a project are covered that will prevent costly last minute changes. This course is a "cook-book" for setting up the content and format of deliverables on the front end of a project. Any engineer involved in preparing infrastructure / roadway plans will benefit from the lessons learned by the course author from a
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From Skillspride Online Training
Microsoft SQL Server 2000 Programming Part 1
This course along with our " SQL Server 2000 Programming Part 2 course will introduce readers to the major topics of building database applications with Microsoft SQL Server 2000. The key focus of the course is on server database design and implementation using SQL Server 2000, but it also covers some client development including Access 2000's ADP format, Visual Basic using ADO, and ASP with XML.
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This course along with our " SQL Server 2000 Programming Part 2 course will introduce readers to the major topics of building database applications with Microsoft SQL Server 2000. The key focus of the course is on server database design and implementation using SQL Server 2000, but it also covers some client development including Access 2000's ADP format, Visual Basic using ADO, and ASP with XML.
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Microsoft SQL Server 2000 Programming Part 2
This course along with our " SQL Server 2000 Programming Part 1 course will introduce readers to the major topics of building database applications with Microsoft SQL Server 2000. The key focus of the course is on server database design and implementation using SQL Server 2000, but it also covers some client development including Access 2000's ADP format, Visual Basic using ADO, and ASP with XML.
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This course along with our " SQL Server 2000 Programming Part 1 course will introduce readers to the major topics of building database applications with Microsoft SQL Server 2000. The key focus of the course is on server database design and implementation using SQL Server 2000, but it also covers some client development including Access 2000's ADP format, Visual Basic using ADO, and ASP with XML.
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online course |
instructor-led class |
learn at home |
group study |
self-directed study |
cd-based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer-based learning |
discount pricing |
online tutorial |
