Front Web-based Seminars

Data Mining Failure to Launch, How To Get Predictive Modeling Off The Ground And Into Orbit ...eemingly immeasurable technology? Beyond the inherent up-front risks of engaging in what is essentially a discovery process, just identifying a starting point can be intimidating and mystifying. Despite its elusive nature, data mining has surpassed the flash-in-the pan "miracle tool" stigma with widespread and sustained success stories highlighted frequently in mainstream publications and  more...

FIRST CALL RESOLUTION HOW TO DEFINE AND MEASURE First call resolution (one and done) is the #1 driver for customer satisfaction with best practices reported at 86%. However, this means that 14% of your customers are contacting you more than once (or twice) to resolve their issues! Repeat calls are costly not only to operations and the bottom line, but they negatively impact customer satisfaction. 34% of customers who didna ™t get their  more...

Before You Hit Send How to Write Business-Friendly Emails That Create Emotional Connections and Leave Customers Saying WOW Every email your employees send out has your company's brand in the signature line and it puts your corporate reputation on the line. A great email can completely restore customer confidence in your brand and regain goodwill. But, at the fingertips of a disgruntled customer, your emails can be plastered all over the Internet by way of a powerful blog. In Before You Hit Send, Myra shows your  more...

Contact Center Staff Engagement Wellness Webinar ...volving you, your family and your employer. When the home front is taken care of, you are less distracted at work. When your work is managed well, you are happier at home. And when you have regular leisure time, just for you, you can recharge, thereby enriching your whole life. Our expert will share ideas on how to create a program that engages your staff while lowering costs due to illness,  more...

Contact Centre Group 2010 Webinars Lean Six Sigma Demystified Practical Easy to Implement Ideas A Handy Guide for Managers Su ...ay? Many contact centers have not discussed with their front line agents or their team leaders on what the best strategy should be. Consequently, there is often a great need to go back and review the functions of the department in order to ensure that the right products and services are being provided by the agent. Using LEAN, key performance indicators and objectives can be identified for  more...

Six Sigma Green Belt SSGB ...nvironment. These tools will be introduced by a mix of up-front teaching, and group exercises to ensure learning and knowledge retention. Training material is supplied in hard copy format for delegate use.. A certificate of Green Belt (certificate) will be awarded upon successful completion of the course. Pre a Requisite Participants are expected to have minimum knowledge on quality  more...

Closing More Sales Webinar ...In the first component, youa ™ll learn how to get in front of more decision-makers. The second component demonstrates how to ask more intelligent questions and shorten the sales cycle. The third component helps you move prospective customers to new customers, and ultimately maturing clients. In the fourth component, youa ™ll learn how proof devices can help you close more sales.  more...

Online Training for OracleApps technical R12 with 6y Real Time Expert ORACLE APPLICATIONS TECHNICAL 11i/ R12 ERP Concepts What is ERP? ERP Vendors. About Oracle Application & SAP. About Oracle Application Projects Types of Project Implementation Projects. Up Gradation Projects. Supporting Project. Integration Project. Oracle Application Positions Hierarchies.  more...

Leading In A Bad Economy ...bout, but underlie your ability to keep on walking at the front of your team with clarity, competence and confidence. This program is for leaders who want to serve the lives of their companies, their people and the world. You know you need clarity and laser-like focus to lead your team through turbulent times. Now, more than ever, you need to inspire your team to new heights. The insights you  more...

Building a PDF Front-End Interface to Document Collections Do you have numerous documents -- such as guides, help documents, white papers, technical specifications, spreadsheets, drawings, marketing materials and case studies -- each linked to a different application or accessible in different locations in the directory structure? Would your users appreciate easy access to all these different materials through a single main menu, structured like a web  more...

Powerful Secrets to Keep Your Sale Moving ...nts are wary of new commitments, getting precious time in front of a prospect is extremely valuable. You want to have to make the most of that opportunity. You don t want to inadvertently make any mistakes to jeopardize that time. Moreover, your time with prospects is being scrutinized and compared to competitors as never before. Avoiding stall-outs becomes critical to your success. A stall-out  more...

The Secret to Closing More Sales ... real secret to closing sales is doing a great job at the FRONT end of the sales cycle. In other words, it is the quality of the work that is done during the OPPORTUNITY QUALIFICATION stage of the sales process that determines whether a sale will close, as well as how hard or easy it will be to close. Plus, when done correctly, the information gathered during sales opportunity qualification can  more...

What Every CEO Should Know About Their Sales Organization ...n. Revenue used to roll-in, almost magically, through the front door. Now that the economy has slowed, CEOs need better predictors of performance to effectively manage the company. What questions should the CEO ask of its sales managers to ensure the business is on track? Danita Bye, sales management expert and nationally recognized speaker, helps CEOs uncover the true drivers of their sales  more...

Are You Missing the Mark In These Magic Moments In Sales? ...nts are wary of new commitments, getting precious time in front of a prospect is extremely valuable. You want to have to make the most of that opportunity. You don t want to inadvertently make any mistakes to jeopardize that time. Moreover, your time with prospects is being scrutinized and compared to competitors as never before. Mastering 'magic moments' becomes critical to your success. A  more...