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MSHA Part 46 Refresher on-line e-learning cbt (computer based) ...cts recommended for the refresher training, you must also fulfill some of the training requirements outside the scope of this course. For example, the regulations (46.8(b)) require a review of your site-specific hazards. The total time of study spent on the refresher must be a minimum of eight hours. The course design here closely matches the template for Part 46 training provided by MSHA.  more...
ISO 13485 Medical Devices General Employee Training on-line e-learning cbt (computer based) ...ty management". This means what the organization does to: Fulfill the customer's quality requirements Meet applicable regulatory requirements Enhance customer satisfaction Achieve continual improvement of its performance in pursuit of these objectives. After you place your order, you will receive a user name, password and log-in instructions. You will log-in and work through our interactive  more...
ISO 9001:2000 General Employee Training on-line e-learning cbt (computer based) ...ty management". This means what the organization does to: Fulfill the customer's quality requirements Meet applicable regulatory requirements enhance customer satisfaction achieve continual improvement of its performance in pursuit of these objectives. After you place your order, you will receive a user name, password and log-in instructions. You will log-in and work through our interactive  more...
Guardianship Decisions for Elderly Loved Ones on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- Being designated as a guardian for an elderly or otherwise disabled loved one can be a daunting responsibility. This course will remove some of the apprehension and fear by providing specific directions for determining appropriate care alternatives, alerting you to pitfalls, giving you ideas for maintaining the loved onea s quality of life, and enlisting the support of  more...
Becoming an Effective Team Member on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- The key to a teama s success is the effort of each individual team member. As just one component of your team, it is up to you to do the best that you can for the team in order for it to achieve its goals and objectives. In this course, you will learn Tips and Key Points for developing a team-oriented attitude and learning to work with your teammates. You will soon see  more...
From 123-CBT Computer Based Training
Sales Communications Essentials on-line e-learning cbt (computer based) For your value proposition to be perceived as credible and persuasive, you need to master how to craft and communicate your message. "Sales Communications Essentials" will help you cultivate the skills to successfully send your sales message. Think about it: sales professionals act as counselors by helping customers bring clarity to their wants and needs; act as persuaders, impressing customers  more...
Achieving Success the Help of a Mentor on-line e-learning cbt (computer based) Perhaps you want to ask an expert in your field or organization to mentor you. Maybe a manager has offered to guide you up the organization ladder. Or perhaps you're participating in an organizationwide mentoring program. Whatever the case, you'll want to make the most of having a mentor in your corner. In "Achieving Success: the Help of a Mentor," you'll learn how a mentor can help you guide your  more...
Industry Overview Information Technology on-line e-learning cbt (computer based) ...light of how they will serve strategic business needs and fulfill more fully defined processes and architectures. This reflects a fundamental change for the business IT industry, which affects and blurs the line between all segments including hardware, software, data, applications, and communications platforms. At the same time, this change offers numerous opportunities for those who can adapt.  more...
Identifying Your Customers Expectations on-line e-learning cbt (computer based) ...ustomers' expectations, and how your company's ability to fulfill expectations at various levels impacts on customer satisfaction. Too often, the service that customers receive is based more on the needs of the company than the wants of the customer. For example, customer interface technologies are usually introduced to save on costs, and keep prices competitive. Companies believe that low  more...
Organizational Communication - Communicating in the Workplace on-line e-learning cbt (computer based) Organizational Communication: Communicating in the Workplace is designed to help students understand how communication flows within an organization, how networks develop, and what roles individuals fulfill in an organization. The program also gives students guidelines for applying technology to organizational communication. By applying the guidelines, students will be able to communicate  more...
Relationship Management - Preparing the Client Relationship on-line e-learning cbt (computer based) In "Relationship Management - Preparing the Client Relationship," you will learn about the importance of developing a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn what unique needs clients have as a result of the Information Age and the importance that trust plays in turning clients into loyal customers. You will also learn what  more...
An Introduction to Project Management on-line e-learning cbt (computer based) ...rustration for many organizations. It's not impossible to fulfill the mission of project management. Some companies are even good at it. With standards and best practices to follow and the know-how to incorporate these, organizations can offer "world class" project management. In this course, learners will be given an overview of the project management discipline. They'll be introduced to best  more...
Performing Quality Assurance and Control on-line e-learning cbt (computer based) ...process ensures the project is managed in a way that will fulfill the customer's requirements. The Perform Quality Control process monitors the output of projects and measures whether the results of a project meet customer requirements. This course prepares project managers to perform both Project Quality Management processes. It provides a foundation for executing the quality management plans  more...
Advanced Project Management - Setting Up a Project Office on-line e-learning cbt (computer based) In Advanced Project Management: Setting Up a Project Office, you will learn terms associated with project office and the different functions a project office can fulfill. You will also learn how an organization can determine the need for, plan, and implement a project office.  more...
Processes and Customer Analysis in Six Sigma Projects on-line e-learning cbt (computer based) ...holders, their needs, and the business processes meant to fulfill those needs. A thorough analysis of the existing business processes - and the products and services they churn out - is the first step in Six Sigma projects. You need to listen to the "voice of the customer" to find out what customers need, identify opportunities for change and improvement, and translate customer needs into goals  more...
Getting Started--Administrative Support on-line e-learning cbt (computer based) ...fulfill the requirements of today's administrative support professionals are numerous. Day-to-day, they must be flexible as they work in an ever-changing business environment. They must use interpersonal skills that help them deal effectively with clients, visitors, and other office professionals. They must also manage their time effectively to function successfully. This course takes you  more...
Windows NT Server 4 0 Routing RAS - Part 1 on-line e-learning cbt (computer based)cd rom ... Match the RRAS features with the requirements that they fulfill. Identify the functions of the routing protocols supported by RRAS. Identify the RRAS installation requirements. Install RRAS from a Web site. Install RRAS from the CD. Remove RRAS from a Windows NT server. Match the Routing and RAS Admin interface components with their descriptions. Display a domain. Connect to a  more...
Windows NT Server 4 0 Routing RAS - Part 1 on-line e-learning cbt (computer based)cd rom ... Match the RRAS features with the requirements that they fulfill. Identify the functions of the routing protocols supported by RRAS. Identify the RRAS installation requirements. Install RRAS from a Web site. Install RRAS from the CD. Remove RRAS from a Windows NT server. Match the Routing and RAS Admin interface components with their descriptions. Display a domain. Connect to a  more...
Sales Skills Overcoming Obstacles on-line e-learning cbt (computer based)cd rom ...y to address her objections to your products. In order to fulfill Jessica's needs and make the sale, you must understand her decision-making practices. When overcoming her objections, remember that you have the authority to reduce the length of a standard contract from three years to two years. Unit 3: Creating and Delivering a Sales Presentation (0.5 - 1 hour)  more...
SAP R 3 v4 6 Cost Center Accountant on-line e-learning cbt (computer based)cd rom ... main tasks that a cost center accounting employee has to fulfill on a daily or periodical basis. Learn To: o Getting started with SAP R/3 4.6. o Starting the System and logging on. o Access options. o Basis. o Organization and cost centers. o Integration in the R/3 system. o Master data. o Role-based cost center accounting. o Period based allocations. o Reports.  more...
Organizational Communication Communicating in the Workplace on-line e-learning cbt (computer based)cd rom ...ization, how networks develop, and what roles individuals fulfill in an organization. The program also gives students guidelines for applying technology to organizational communication. By applying the guidelines, students will be able to communicate effectively using technology. Learn To Given a situation, identify the role that is being fulfilled. Follow the process for  more...
Excellence in Service Fundamentals for Employees on-line e-learning cbt (computer based)cd rom ...lop the skills needed to effectively relate to customers, fulfill their needs, and develop a positive customer service attitude. You will understand the importance of going beyond just satisfying customers. You will also differentiate between internal and external customer needs and understand the relationship between supporting your internal team and how it positively enables you to exceed  more...
Call Center Inbound Customer Service on-line e-learning cbt (computer based)cd rom ...order to provide excellent service and use your skills to fulfill your customers' needs. Learn To Understand your role as a representative of your company. Maintain a positive attitude when providing service. Open and close a customer service telephone call properly. Solve a  more...
Workplace Aggression Recognizing Aggressive Behavior on-line e-learning cbt (computer based)cd rom ...ior. Learn To Fulfill their responsibility regarding workplace aggression. Recognize aggressive behavior that could turn violent. Explain the relationship between aggression experienced at home and at the workplace. Apply the MAD acronym to recognize stages of  more...
Workplace Aggression Taking a Proactive Approach on-line e-learning cbt (computer based)cd rom ... workplace aggression policy. Fulfill three responsibilities as a member of an emergency response team. Discuss the importance of an Employee Assistance Program. Follow four steps when conducting an interview. Follow the appropriate guidelines when disciplining or dismissing an  more...
Leadership Development Delegation on-line e-learning cbt (computer based)cd rom ...opment: Delegation, you will develop the skills needed to fulfill the role of a delegator and then use the delegation process to achieve organizational success. This program will help you use delegation to achieve greater results that will benefit everyone in your organization. Learn To Identify a delegator's responsibilities.  more...
Goal Setting Reaching Individual Goals on-line e-learning cbt (computer based)cd rom ... Identify the types of needs goals should fulfill. Follow the guidelines for self-managing goals. Identify the areas for which you should set self-development goals. Utilize the guidelines for increasing goal-achievement probability. Audience The target audience for this program is  more...
Advanced Project Mgmt Setting Up a Project Office on-line e-learning cbt (computer based)cd rom ... a a and the different functions a project office can fulfill. You will also learn how an organization can determine the need for, plan, and implement a project office. Learn To Match the terms project, program, and portfolio with their descriptions. Identify examples of planning processes a project office could standardize.  more...
Virtual Team Mgmt Managing Virtual Team Relationships on-line e-learning cbt (computer based)cd rom ...ies impacting a virtual team. Fulfill virtual team members' expectations. Identify the five forms of technology that assist collaboration. Audience The target audience for this series is managers who are responsible for teams that include virtual members. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE  more...
Brand Management Fundamentals of Brand Management on-line e-learning cbt (computer based)cd rom ...and mark, and the responsibilities a brand manager should fulfill. The program also details the role brand management plays in the strategic marketing process, the steps of the consumer adoption process, the different types of branding strategies, and the signs that can indicate a troubled branding strategy. Learn To Select characteristics of a good brand name  more...
Business Etiquette Communicating in Today s Workplace on-line e-learning cbt (computer based)cd rom ...al faux pas. Identify the responsibilities you should fulfill to prepare for a meeting. Avoid negative action during a meeting. Identify the actions you can take for building rapport with callers. Identify a well-written subject line. Sequence the features of a business letter in the order they would appear in a letter. Audience The target audience for this series is any  more...
Managerial Leadership Motivating Employees on-line e-learning cbt (computer based)cd rom ...n To Identify roles leaders fulfill in organizations. Identify ways to help employees find their roles in an organization. Apply guidelines for evaluating employee performance. Identify guidelines to use to motivate employees. Identify ways employees'  more...
Advanced Six Sigma Preparing for Black Belt Projects on-line e-learning cbt (computer based)cd rom ... will focus on the responsibilities that Black Belts must fulfill concerning Six Sigma projects. You will learn the variety of tools a Black Belt should be able to use, as well as the Six Sigma processes you will need to utilize when leading Six Sigma projects. Learn To: Understand the role of the Black Belt. Understand how to plan and execute Black Belt projects. Understand how  more...
From Serebra Learning Corporation
Relationship Management Preparing the Client Relationship on-line e-learning cbt (computer based) ...stomers. You will also learn what specific roles you must fulfill to become a client's trusted advisor and how your emotional intelligence will assist you in the process. Finally, you will learn how to identify who you should be selling to within a client organization and how to determine whether or not that client is a good match for your own firm. The target audience for this course is  more...
Identifying Your Customer s Expectations on-line e-learning cbt (computer based) ...ustomers' expectations, and how your company's ability to fulfill expectations at various levels impacts on customer satisfaction. Too often, the service that customers receive is based more on the needs of the company than the wants of the customer. For example, customer interface technologies are usually introduced to save on costs, and keep prices competitive. Companies believe that low  more...
Leading A Customer-Focused Team on-line e-learning cbt (computer based) ...k with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work together to set the parameters for what has to be accomplished by creating a Statement of Purpose and effective team goals. Once these have been established, your role as leader becomes that of enabler and the rest of the course  more...
Information Technology IT Industry Overview Version 1 on-line e-learning cbt (computer based) ...light of how they will serve strategic business needs and fulfill more fully defined processes and architectures. This reflects a fundamental change for the business IT industry, which affects and blurs the line between all segments including hardware, software, data, applications, and communications platforms. At the same time, this change offers numerous opportunities for those who can adapt.  more...
Project Human Resources Management Simulation on-line e-learning cbt (computer based) ...project manager, it's your responsibility to identify and fulfill your project's staffing needs. The degree of your success will depend upon your understanding and implementation of the tools and techniques for project human resources management. The Project Human Resources Management Simulation is designed to help project managers better manage their project's staffing needs. Over the course  more...
Project Communications Management Simulation on-line e-learning cbt (computer based) For the duration of this simulation, you will assume the role of project manager for Coventry Media Design, a national manufacturer and installer of custom media systems for corporate applications. As lead PM, you will manage various aspects of a new project installation for Pressman University from inception to status assessment. The simulation is based on the SkillSoft series "Project  more...
An Introduction to Project Management PMBOK-Third Edition aligned on-line e-learning cbt (computer based) Imagine trying to control the unexpected and unpredictable through processes in such a way that you meet the cost, quality, and time expectations of all invested parties in order to accomplish a temporary endeavor. This is the mission of project management. Challenging? Yes. Impossible? No. All industries employ project managers to implement processes as a way to control business. In fact, the  more...
Project Management for Non-Project Managers Simulation on-line e-learning cbt (computer based) ...ject managers must quickly come to master if they hope to fulfill upper management's expectations. The simulation Project Management for Non-project Managers is designed to provide participants with the opportunity to practice project management skills in a secure, virtual environment before facing the challenge of an actual, real-world project. Over the course of the simulation, participants  more...
Planning Project Procurement and Requesting Seller Responses on-line e-learning cbt (computer based) If project success is to be achieved, products, services, or results often must be purchased or acquired from elsewhere within, or outside of, the organization. This process of acquisition and purchasing is Project Procurement Management, and it is a critical aspect of any project. As you advance in this course, you will gain an understanding of what processes are involved in Project Procurement  more...
Choosing Sellers and Administering and Closing Contracts on-line e-learning cbt (computer based) How do you choose among potential sellers? Why is it important to manage the contract and relationship between the buyer and seller? What's the most effective way to complete and settle contracts? As you advance in this course, which focuses on seller selection, contract administration, and contract closure, you will obtain the skills and knowledge required to manage these areas of Project  more...
Project Procurement Management Simulation on-line e-learning cbt (computer based) For the duration of this simulation, you will be employed as a project manager for RMVE Security, a national provider of residential, corporate, and government property and facility monitoring. In your role as a PM, you will be focusing on the various aspects of procurement. The simulation is based on the SkillSoft series "Project Procurement Management" and includes links to the following  more...
Communications Planning and Information Distribution on-line e-learning cbt (computer based) Any project requires good communications to manage day-to-day activities and ensure success of the project. Project managers need to understand the processes of Project Communications Management, and how those processes help promote success and resolve differences among project stakeholders. Project managers need to plan out a strategy to ensure that needed information is gathered and produced  more...
Performance Reporting and Stakeholder Management on-line e-learning cbt (computer based) Any project requires good communication to manage day-to-day activities and ensure success of the project--project managers need to understand what a communications model is, and how it helps promote success and resolve differences. They need to plan out a strategy to ensure that needed information is gathered and produced efficiently. Finally, the project manager is responsible for distributing  more...
Critical Thinking Strategies Simulation on-line e-learning cbt (computer based) ...eloping software that helps retailers create, manage, and fulfill consumer demand. The founders and owners, Fred Chambers and Larry Busby, and their small team worked hard and developed great products. Recently, RMS' business has increased a great deal, largely due to the success of its flagship software product. As a result, the company has had to hire a large number of new employees. Fred and  more...
Business Professionalism Simulation on-line e-learning cbt (computer based) ...eryday business activities require a determined effort to fulfill. Schedules must be kept; deadlines must be met. To ensure productivity remains on target, business professionals must possess refined skills in setting priorities, managing daily tasks, and maintaining personal accountability. The Business Professionalism Simulation is designed to enable participants to develop the skills  more...
Achieving Success with the help of a Mentor on-line e-learning cbt (computer based) Perhaps you want to ask an expert in your field or organization to mentor you. Maybe a manager has offered to guide you up the organization ladder. Or perhaps you're participating in an organizationwide mentoring program. Whatever the case, you'll want to make the most of having a mentor in your corner. In "Achieving Success with the Help of a Mentor," you'll learn how a mentor can help you guide  more...
Goal Setting Reaching Individual Goals on-line e-learning cbt (computer based) In ''Goal Setting: Reaching Individual Goals,'' you will learn about personal behaviors that relate to and affect goal setting. You will also learn the characteristics of effective goals, the individual goal-setting process, and guidelines for maximizing your achievement potential. The target audience for this program is administrators, managers, supervisors and front-line staff.  more...
Getting Started--The Administrative Support Professional on-line e-learning cbt (computer based) ...fulfill the requirements of today's administrative support professionals are numerous. Day-to-day, they must be flexible as they work in an ever-changing business environment. They must use interpersonal skills that help them deal effectively with clients, visitors, and other office professionals. They must also manage their time effectively to function successfully. This course takes you  more...
Transitioning from ISO 9000 1994 to ISO 9001 2000 on-line e-learning cbt (computer based) The ISO 9000 family of international standards has been drastically revised. Currently, certified organizations must plan to comply with these changes within the specified time frame or face losing their certification. The ISO 9001:2000 edition uses a new process-focused approach as illustrated in their Quality Management System model. This QMS model is structured into four areas: Management  more...
Fair Labor Standards Act FLSA on-line e-learning cbt (computer based) The Fair Labor Standards Act (FLSA) establishes specific minimum requirements in relation to employees' wages, hours of work, overtime entitlements, and payroll records. The act was passed to set and enforce federal requirements on minimum wages and overtime. The FLSA became federal law in 1938 as part of President Roosevelt's New Deal--its primary aim was to respond to growing concerns about poor  more...
Oracle Application Server 10g mod_plsql CGI Scripts and Database Providers on-line e-learning cbt (computer based) To demonstrate how to configure mod_plsql, CGI-script execution, and database providers in OracleAS DBAs, developers, and other IT professionals planning to take Oracle Application Server 10g certification examinations; anyone interested in the technical aspects of Oracle Application Server 10g  more...
SkillVantage Manager - Web Admin.and Reporting (how to use SVM, not the SVM software) on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This course teaches training Administrators the skills and knowledge necessary to setup, access, track, and manage corporate training resources using Web SVM Administrator 2.4.2. Students will learn the key tasks and procedures in the areas of system setup, training resource setup, user management and configuration, and reporting. Students will also get a brief introduction to learning management  more...
Advanced Project Management Setting Up a Project Office on-line e-learning cbt (computer based) In Advanced Project Management: Setting Up a Project Office, you will learn terms associated with project office and the different functions a project office can fulfill. You will also learn how an organization can determine the need for, plan, and implement a project office. Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple  more...
Organizational Communication Communicating in the Workplace on-line e-learning cbt (computer based) Organizational Communication: Communicating in the Workplace is designed to help students understand how communication flows within an organization, how networks develop, and what roles individuals fulfill in an organization. The program also gives students guidelines for applying technology to organizational communication. By applying the guidelines, students will be able to communicate  more...
Virtual Team Management Managing Virtual Team Relationships on-line e-learning cbt (computer based) In Virtual Team Management: Managing Virtual Team Relationships, you will learn how to be an effective virtual team manager. You will learn the seven functions that virtual team managers must perform and the four factors that can hamper a virtual team manager's success. In addition, you will learn about the importance of boundary management and how virtual team managers can be effective boundary  more...
SAP R 3 4 6 Cost Center Accountant on-line e-learning cbt (computer based) The SAP R/3 4.6 Cost Center Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. and how the CO component is integrated in the R/3 System. It will also show the main tasks that a cost center accounting employee has to fulfill on a daily or periodical basis. The audience for this course includes employees who need to learn how to use the  more...
Excellence in Service - Fundamentals for Employees on-line e-learning cbt (computer based) In Excellence in Service: Fundamentals for Employees you will learn how to develop the skills needed to effectively relate to customers fulfill their needs and develop a positive customer service attitude. You will understand the importance of going beyond just satisfying customers. You will also differentiate between internal and external customer needs and understand the relationship between  more...
Project Management: Communications on-line e-learning cbt (computer based) ...s how to provide a team with the information they need to fulfill their responsibilities. This course also addresses how to determine which form of communication to use in information distribution, as well as how to actively encourage informal team communication. Other information in this program includes: how to differentiate between a progress report and a status report, how to conduct  more...
Brand Management: Fundamentals of Brand Management on-line e-learning cbt (computer based) Brand Management: Fundamentals of Brand Management introduces students to essential brand information including common branding terms the importance of brand value the characteristics of a good brand name and brand mark and the responsibilities a brand manager should fulfill. The program also details the role brand management plays in the strategic marketing process the steps of the consumer  more...
Call Center: Inbound Customer Service on-line e-learning cbt (computer based) In Call Center: Inbound Customer Service you will identify what challenges come from the situation the caller and the environment. You will learn what guidelines you should follow in order to provide excellent service and use your skills to fulfill your customers' needs.  more...
Leadership Development: Delegation on-line e-learning cbt (computer based) In Leadership Development: Delegation you will develop the skills needed to fulfill the role of a delegator and then use the delegation process to achieve organizational success. This program will help you use delegation to achieve greater results that will benefit everyone in your organization.  more...
From Tools 2 Succeed, Inc
MindLeaders Business Skills Development e-Learning Course for HRCI Recertification HRCI has approved MindLeaders e-Learning training for HRCI recertification credit. HRCI awards recertification credit on an hour-for-hour basis for all educational time in HR-related continuing education events. For more information about HRCI and its certifications, please visit www. hrci. org. Includes 100+ HRCI Recertification credit hours (or 10+ CEU's). EVERYTHING on this page is  more...
From Skillspride Online Training
Train the IT Trainer on-line e-learning cbt (computer based) Business strategies and IT systems which underpin them are severely limited if users are unable to fulfill their promise by utilizing effectively the computer systems. It is at this point that professional IT training comes into its own. Traditional training techniques form a good basic knowledge for the IT trainer but do not cover the unique environment in which this type of training takes place.  more...
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