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Excellent English A Writing Review - Part I Sentence Structure Need help with your writing? This full review of the basics of sentence structure and parts of speech will get you started.  more...

A Workshop Approach to Mastering RoboHelp Office Latest Release Learn from an expert and save hundreds of training dollars. (Optional purchase, full version RoboHelp for only $499, Reg.$999 See Details)  more...

Managing Disagreement ...t comes in all formsa from a change in work processes to full-blown disagreement about the company's strategic planning. Fortunately, there are several techniques for managing disagreement, depending on which parties are involved and how important the issue is to each person. This course identifies the strategies for solving conflict and maintaining positive working relationships. It will also  more...

OSHA 8-Hour Hazwoper Refresher The goal of this OSHA mandated training is to provide personnel involved with the clean-up of hazardous waste sites the knowledge to safely work in a hazardous environment. This course can be completed as quickly as you care to, depending on how much time you can devote to it.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a  more...

Hazard Communication HazCom To protect those workers exposed to hazardous chemicals in all industrial sectors, the Federal Government established the OSHA Hazard Communication Standard (HCS), also known as the a right to knowa law. This standard is based on a simple concept: that employees have both a need and a right to know the hazards and the identities of the chemicals they are exposed to when working. This course is  more...

Safety Director Program OSHA Emphasis This course is aimed at new or inexperienced company safety directors. The course will help those safety directors master the essentials. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day period. It is always a best practice to take your time and make sure that you understand each lesson in full detail.  more...

DOT Hazardous Materials Transportation This course covers the fundamentals of shipping hazardous materials. Our 10 step approach encompasses all of the activities which must be addressed when preparing a hazardous material for shipment. This course has been updated to include recent changes to the regulations, including HM-215D.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed.  more...

Hazardous Waste Management and Shipping for Environmental Professionals This course includes a history and overview of hazardous waste management laws and regulations, a guide to complying with the myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment, storage and disposal facilities, and how  more...

Laboratory Audit Essentials Data generated by environmental laboratories are used to make strategic decisions for all types of projects (investigation, remediation, compliance, etc.). It is vitally important that the data are of the highest quality to avoid costly resampling and budget overruns. The goal of this course is to provide information so that an individual can conduct an environmental laboratory audit. A laboratory  more...

Shipping Infectious Substances IATA and DOT This course covers the fundamentals of shipping hazardous materials, with an emphasis on infectious substances. Our 7 step approach encompasses all of the activities which must be addressed when preparing a hazardous material for shipment. This course has been updated to include recent changes to the regulations, including HM-215D. The course meets the requirements for training as specified in 49  more...

Poetry Writing For Dreamers and Non-Dreamers One-on-one mentorship. This course teaches the craft of poetry writing resulting in publication and ISBN(see full description).  more...

Palm OS 4 0 Tips And Tricks This course offers tips to help students take full advantage of the many features the Palm Organizer offers them, and they will gain a better understanding of how they can use the Palm to organize their schedules.  more...

Palm Tips And Tricks This course offers tips to help students take full advantage of the many features the Palm organizer offers them.  more...

Pocket PC Tips And Tricks This course teaches students the basic features and functions of the Pocket PC and also provides tips to help students take full advantage of the many features the Pocket PC offers them.  more...

A Day 1 - Chapters 1-5 This course is designed to teach the computer technician the skills needed to pass the CompTIA A+ Certification tests. This first of a 4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers basic concepts of DOS, including commands and navigation; Windows 9x and 2000, including folders and files; control settings, such as CMOS, DMA, and IRQ; explanation and  more...

A Day 2 - Chapters 6-9 ...ts. This second of a 4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers an in-depth look at Windows 9x, including installation, configuration, and customization; troubleshooting and benchmarking a PC; using diagnostic software; working with peripherals, with an emphasis on port types and conflict resolution; installation and management of RAM; and the  more...

A Day 3 - Chapters 10-13 This course is designed to teach the computer technician the skills needed to pass the CompTIA A+ Certification tests. This third of a 4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers power supplies, power protection devices, and power chains; video cards and printers; modems, dialers, and dial-up networking; and Windows NT, including the registry, remote  more...

A Day 4 - Chapters 14-18 ...ts. This fourth of a 4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers the skills needed to work with Windows 2000, including the alerter service, the Recovery Console, communications, and file protection. This section also explains networks and how to configure TCP/IP, share resources and drives in the different Windows operating systems, create paths,  more...

Electronic Commerce: Strategies Professional Level One of the most detailed courses available on the subject. This course covers several strategies related to building the small or full scale e-commerce enabled business enterprise.  more...

Managing People: Motivating your Team If you are judged on the success of your team, it's in your interest to ensure that they are operating at their peak. Effective appraisal is one of the most powerful ways of motivating people to give their best performance. This course will help you understand what motivates members of your team. It will help you analyse how to work with each person to improve their performance and realise their  more...

Managing People : What's behind Appraisal? If you are judged on the success of your team, it's in your interest to ensure that they are operating at their peak. Effective appraisal is one of the most powerful ways of motivating people to give their best performance. But if you think appraisal is about handing down judgements from above ...think again. This course will help you understand how the appraisal process works, and how to involve  more...

Measuring and Recording Performance ...is fraught with potential pitfalls. This course is packed full of valuable information to help you avoid them. The course explores what you can appraise, what you can realistically hope to achieve and what you can't appraise. It looks at different assessment approaches and recording systems along with their associated strengths and weaknesses. Effective appraisal takes commitment, but you'll  more...

Personal Effectiveness - Teamworking: Defining Responsibilities in a Team ...pment it is particularly important for everyone to gain a full understanding of what their responsibilities are. This course will show you how to establish what your responsibilities are, as an individual and as a team member and how knowing this will enable you and your team to achieve high performance together. You will see ways to assign responsibilities, how to gain responsibility for the  more...

Literacy Skills for Business - Punctuation Literacy Skills for Business This course helps to make everyday written business communication more purposeful, correct and efficient. It is aimed at Business people and will instruct in skills often forgotten since the 'O' Level/GCSE English Language days. It is full of handy hints and do's and don'ts for everyday written English. Because of it's modular approach, users can choose to strengthen  more...

Literacy Skills for Business - Spelling Literacy Skills for Business This course helps to make everyday written business communication more purposeful, correct and efficient. It is aimed at Business people and will instruct in skills often forgotten since the 'O' Level/GCSE English Language days. It is full of handy hints and do's and don'ts for everyday written English. Because of it's modular approach, users can choose to strengthen  more...

Literacy Skills for Business - Best Practice for Business Literacy Skills for Business This course helps to make everyday written business communication more purposeful, correct and efficient. It is aimed at Business people and will instruct in skills often forgotten since the 'O' Level/GCSE English Language days. It is full of handy hints and do's and don'ts for everyday written English. Because of it's modular approach, users can choose to strengthen  more...

Administering Microsoft Windows NT 4.0 - Part 2 This is the second course in a two part series which provides the knowledge and skills necessary to perform post-installation and day-to-day administration tasks in a single-domain and multiple-domain Windows NT 4.0-based network. This series is intended to prepare the learner for Microsoft's self-administered exam 803 on Windows NT 4.0 Administration.  more...

Microsoft SQL Server 7.0: System Administration - Part 2 This is the second course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0.  more...

Microsoft SQL Server 7.0: System Administration - Part 3 This is the third course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0.  more...

Performance Metrics for an Inbound Call Center The call center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze  more...

Project Management Essentials Simulation ...lete project plans. While KPDM is equipped to provide the full spectrum of PM oversight and management (from drafting a project charter to bringing a task through to completion and delivery), they also handle isolated aspects of projects to meet their clients' particular needs. The simulation is based on the SkillSoft series "Project Management Essentials (PMBOK Guide - Third Edition aligned)"  more...

Managing Conflict in the Workplace Simulation ...s, encourage healthy arguments, and create an environment full of vigor and embracing of change. The Managing Conflict in the Workplace Simulation will help you to practice all this and more. The Managing Conflict in the Workplace Simulation comprises three scenarios and is based on the SkillSoft series "Dealing with Conflict in the Workplace." Throughout the simulation links are provided to  more...

Leading Effective Business Meetings ...e United States, there is a good chance that your life is full of meetings. There is a general agreement among business professionals that most meetings are not well run. They often waste your time, drain your energy, seem to have no purpose, and bear few positive results. Are you tired of attending meetings like this? Are you tired of your meetings ending up like this? This course will teach  more...

Understanding Technical Professionals As a manager, have you felt that technical professionals are sometimes difficult to understand? Do you find that the usual management models are not as effective as they could be? This course explains the ways in which these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new  more...

Effective Administrative Support Professional Simulation ...t Division of BMS Printed Circuits, you'll experience the full spectrum of responsibilities and challenges that face administrative professionals. Whether greeting visiting clients, drafting memos or dealing with office politics, you'll want to stay sharp, keeping the ultimate goal in mind--administrative excellence. This simulation provides links to the following SkillSoft courses: ADM0101,  more...

Six Sigma--Lean Tools for Control Two key methodologies for improving operations in the manufacturing world are lean manufacturing and Six Sigma . Both are designed to reduce variation, yet each takes a different track. While Six Sigma utilizes data and statistical analysis to measure and improve a company's operational performance, lean manufacturing collocates all of an organization's processes in sequential order, restructuring  more...

Design and Analysis ...t all of the necessary factors by designing and analyzing full factorial experiments, fractional factorial experiments, and experiments for special cases, such as Plackett-Burman, Box-Behnken, and Central Composite Design (CCD). Six Sigma is a registered Trademark of Motorola Corporation, and all right, title, and interest in Six Sigma belongs to Motorola. Candidates for Black Belt  more...

CCNT Basic Data Communications v6 0 Part 1 ...e Data Transmission section teaches about half-duplex and full-duplex circuits, and switched and non-switched data circuits. This section also teaches about circuit switching and packet switching services. Last, this section teaches about display and non-display terminals, and smart and dumb terminals. Candidates for this exam work in the data and telecommunications industries. Their typical  more...

Backing Up SQL Server 2000 Databases To explain how to back up SQL Server databases Database administrators, application developers, system administrators, and students preparing for Microsoft certification in installing, configuring, and administering Microsoft SQL Server 2000 Enterprise Edition  more...

Restoring SQL Server 2000 Databases To describe the process involved in restoring SQL Server databases Database administrators, application developers, system administrators, and students preparing for Microsoft certification in installing, configuring, and administering Microsoft SQL Server 2000 Enterprise Edition  more...

NFPA 70E Electrical Safety in the Workplace This course will provide the public sectors with an understanding of the basic criteria for a comprehensive program that addresses electrical safety-related work practices in accordance with the National Fire Protection Agency (NFPA)70E standard titled "Standard for Electrical Safety in the Workplace." Information presented will provide program elements, techniques, and processes that will apply  more...

Working with Documents in Word 2007 Microsoft Office Word 2007 has various design features that can be used to enhance your Word documents. These include Clip Art, SmartArt, WordArt, shapes, curves, lines, and diagrams to name a few. This course explains how to use Word 2007's Drawing Tools, including working with WordArt, AutoShapes, Pictures, Clip Art, and SmartArt. It also demonstrates the use of headers, footers, and page  more...

Frame Relay Connections This module delves into frame relay a fast and reliable WAN transmission method. Frame relay technology is full of acronyms and Lesson 1 explains many of these terms. Lesson 2 provides an overview of the setup process and gives the students an opportunity to configure and verify a frame relay connection.  more...

Directory Technologies Part 1 This is the first course in a three part series that introduces the learner to the fundamental directory solutions and the X.500 standard. It also covers the Full Service Directory Model (FSDM) and the role of LDAP in accessing directories. Finally it describes Netscape Directory Server Technology.  more...

Directory Technologies Part 2 This is the second course in a three part series that teaches the purpose features and benefits of eDirectory. It covers how to install and configure eDirectory. It also covers common eDirectory management and troubleshooting tasks. It also discusses the relationship between NDS eDirectory and the Full Service Directory model.  more...

SQL Server 7.0 Management Part I ... course is designed to teach the skills necessary to take full advantage of SQL Server 7.0 features and enhancements used to manage data. SQL Server 7.0 contains two powerful tools for managing data: Transact-SQL at the command-line level and SQL Server Wizard features. This course presents a comprehensive view of the database development process by outlining the processes of creating the  more...

SQL Server 7.0 Management Part II ...e administrators managers and users so that they may take full advantage of SQL Server 7.0 features. It explains how to use the fundamental elements of Transact-SQL how to use the SELECT statement and how to monitor database performance. It also examines stored procedures and joins. Related Exam: Prepares users for both Microsoft Exams #070-028 Administering Microsoft SQL Server 7.0 and  more...

MS SQL Server 2000: Database Administration Part 3: Security and Data Recovery This is the third course in a five part series that deals with the backup and restore strategies for SQL Server 2000 and with managing security and permissions with SQL Server 2000.  more...

Microsoft Exchange 2000 Server - Part 5: Growth This course presents the key subject areas that must be covered within this course, and is not intended to be an exhaustive list of required content. It covers areas such as Monitoring and Managing Exchange 2000 Services, and Indexing and Search Capabilities.  more...

Understanding Color Basics ...n to course right where you left off. The course features full sound and video and all the text is also in a scroll window for those without audio capabilities. The course is full with interactive color exercises to help you understand complex issues and give you the opportunity to experiment with new concepts. Each chapter has a short quiz allowing you to test your knowledge before moving to  more...

Facilitation: The Effective Facilitator In Facilitation: The Effective Facilitator participants will learn the characteristics and responsibilities of facilitators in team meeting situations. In addition they will learn the verbal and nonverbal strategies a facilitator can use to ensure full participation among team members and how to properly ask questions offer feedback and record information.  more...