From Serebra Learning Corporation
C Programming - Part 1 
This course is the first in a four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard
ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course will give students a basic understanding of some of the fundamental constructs of C. In
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C Programming - Part 2 
This course is the second in a four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard
ANSI C library, to create basic applications. This series is not environment or vendor-specific. In this course, students will learn about arrays, pointers, and user-defined data types.
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C Programming - Part 3 
This course is the third in a four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard
ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course begins to introduce some more advanced topics. Students will learn about some of the
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Royce Hotel Case Study 1: Understanding the Business 


...nager one of the most challenging of all of the corporate functions. The first stage in getting to grips with how an operation works is to understand the business you're dealing with. In this course you can take a hands-on approach to understanding operations management by examining the practical day-to-day problems facing a fictitious business, the
Royce Hotel. Through the case study you will
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Microsoft Excel for Windows 95 Advanced Topics 


This multimedia self-paced learning course will instruct you on working with the advanced skills of
Excel 95 necessary to maximize your productivity. The unique
Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Mastery tests at the end of each unit allow you to verify
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Microsoft Excel 2000 Proficient User 
This course provides participants with the skills to use
Microsoft Excel 2000 on a daily basis in their workplace. At the completion of this course, students will learn how to format and print data in a worksheet; make worksheet calculations by using the advanced formulas and functions provided by
Excel; manipulate data in a worksheet; create and edit workbooks for integrating with
Web technology;
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Java 2 Programming Part 3: Core Language APIs, Threads, and Exceptions 
This is the third course in a five-part series on
Java 2 Programming. The Java platform is based on the idea that the same software should run on many different kinds of computers, consumer goods, and other devices. Java software works on any device from mobile phones to supercomputers and is incorporated into all major
Web browsers. This course covers the function of packages in Java, including
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Microsoft Excel 2000 Basic 
...at worksheets, and how to work with charts, formulas, and functions. Performance-based
Pre- and
Post-Assessments create a custom course path for each learner covering only the topics not yet mastered. A searchable index and online glossary make the
CBT a great reference tool long after course completion. Related
Exam:
MOUS Excel 2000 Expert. This course is designed to help individuals who want
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Microsoft Excel 97 Basic 
This highly interactive
CBT contains five units that cover basic
Excel skills. Through step-by-step instruction within a realistic simulation of
Microsoft Excel 97, students learn how to build, edit, format, and manage worksheet and charts. Performance-based
Pre- and post-Assessments create a custom course path for each learner covering only the topics not yet mastered. A searchable index and
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Microsoft Excel 97 Intermediate 
...ft
Excel 97, students learn how to work with formulas and functions, automate tasks, use and analyze list data, enhance charts and worksheets, and work with
Excel and the
Internet. Performance-based
Pre- and
Post-Assessments create a custom course path for each learner covering only the topics not yet mastered. A searchable index and online glossary make the
CBT a great reference tool long
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JES2 Job Controls ll 
...nts-addressable printers, and the parameters for advanced function printing. It also identifies situations when special output processing is required. The course describes the
JES2 REmote Job Entry facility and the
JES2 Network Job Entry facility in considerable detail and explains how to code the
JCL parameters and
JES2 control statements to route jobs and
SYSOUT data to other locations. It
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Preparing for the Executive-level Sale Simulation 
...at the company is hesitant to outsource their fulfillment function. Because they place such a high emphasis on customer service and fast turnaround times, they want to keep hands-on control of the operation. They are being very cautious as they look for a solution. Using the three roles of the salesperson (ambassador, consultant, and
Those sales people wanting to move up into executive sales
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Progressing through the Complex Sale Simulation 
...evaluating the possibility of outsourcing its fulfillment function. However, because of their strong emphasis on customer service and turnaround times, they are being very cautious as they evaluate a solution. Your goal is to convince them that outsourcing is the best option and that
DME should be a preferred supplier. Your ultimate goal is to gain access to the economic buying influence and to
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ITIL The Service Desk and Incident Management 
...vice management (
ITSM), and it covers one service support function--the service desk--and one service support process--incident management. This course is intended to help learners prepare for the IT service management foundation certificate exam. For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of
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ITIL Financial and Security Management 
...s a service delivery process--financial management--and a function known as security management. This course is intended to help learners prepare for the IT Service
Management Foundation Certificate exam. Designed for IT managers and support personnel who seek to improve and streamline the processes used to support the deployment of IT within a business organization and also targeted to
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Assessing Customer Behavior 
In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a
TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in
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Inbound Call Center Technology 
Today, the technology within the inbound call center is constantly changing and improving. How can you, as a call center manager, keep up with this advancing technology? Moreover, why should you? This course will explain the fundamentals of inbound call center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines how
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Using Surveys to Measure Customer Satisfaction 
If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere. It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will
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The Client-Consultant Relationship 
Getting to know your clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization,
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Establishing a Relationship with Internal Clients 
Even if your clients are internal to your organization, you still need to spend time getting to know them, and understanding what it is they require from you. When you are dealing with internal clients, there may be a temptation to think you know everything about them, and about the project. This course will stop you from making that mistake. It will enable you to understand your clients' needs
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Creating Effective Contracts 
When you hear the word "contract", you may think of a written, legal document. However, when it comes to consulting relationships, contracts are more about setting expectations and involving the right people instead of setting legal parameters. In this course, you'll examine how to approach contracting, the considerations that are most important, and how you should approach the contracting
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Advanced Project Management Project Estimating Techniques 
.... It also teaches how to calculate
PERT estimates and how function point analysis and forecasting are used. In addition, it covers how to avoid common estimating mistakes and how orders of magnitude help gauge the accuracy of estimates. Finally, it teaches steps for explaining estimates to stakeholders, how to document estimates, and how to improve them. Project managers who are responsible for
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The Basics of Listening 
... communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication and listening and learn strategies to overcome weak listening skills. You will then apply these skills to business-based examples. Knowing the basic communication and listening processes will make you aware of where communication can
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Coaching for Business 
...s coaches are clear in their own minds exactly what their function is, and why they are performing a coaching role, they may do more harm than good. Therefore, it is important to understand how coaching originated as a business tool, and the ways it impacted traditional managerial attitudes and behavior. This course ensures that those responsible for coaching will know what their roles are, and
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Making Cross-generational Teams Work 
Teams in the modern workplace may include members from as many as four different generations. For a team to work effectively, its manager must understand generational distinctions. Individual team members may subscribe to different values, practice different work habits, or seek different goals. Lessons in this course cover the benefits and challenges of teaming silent generation, baby boom
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Overview of Managerial Accounting 
Managerial accounting is an activity that provides financial and nonfinancial information to business managers and other internal decision makers of an organization. This course examines how managerial accounting information is gathered, and how it is used by business professionals to make effective decisions. Lessons such as fundamentals of managerial accounting, cost accounting concept, and
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Getting Started--The Administrative Support Professional 
...ssionals. They must also manage their time effectively to function successfully. This course takes you through the process of managing your own professional productivity. You will learn about the changing role of the administrative support professionals, the professional practices common to business offices, and the time-management skills that will help you accomplish more tasks in less time.
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Six Sigma and Critical Customer Requirements 
...ething companies actually can do something about. Quality
Function Deployment (
QFD) is a systematic process for motivating a business to focus on its customers. In a
Six Sigma environment, such a focus is central to success. In this course, you'll learn how QFD works. You'll explore ways to listen to the voice of the customer and how to understand that voice in substantive terms. You'll learn
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Taguchi and Quality Improvement 
Well-designed experiments result in effective process design or redesign, and ultimately, improved organizations. The
Taguchi Method is a technique for designing and performing experiments to investigate processes where the output depends on many variables. The Taguchi Method allows the
Six Sigma teams to avoid the tedious and costly task of running a process using all possible combinations of
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Experimenting for Process Improvement 
The
Improve phase of the
Six Sigma DMAIC methodology concerns locating the optimal conditions of a process. Many improvement techniques used in
Six Sigma concentrate on the impact of single factors on response or yield. In order to achieve breakthrough improvements, however, it is necessary to determine how multiple interacting factors impact response. This course introduces the sophisticated
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Total Productive Maintenance TPM 
...ry. It is an approach that seeks to engage all levels and functions in an organization to maximize the overall effectiveness of production equipment. This course examines how
TPM emphasizes the importance of production and maintenance staff members working together. It also describes how TPM seeks continuous improvement of production equipment effectiveness through periodic evaluations. In
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Intellectual Property Overview 
... and external customers. How does management perform this function effectively while keeping the law on its side? This course explains the basic types of intellectual property, the legal protections in place, and the potential consequences of violating intellectual property rights. The course covers current copyright, patent, and trademark laws and presents methods for minimizing legal
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Design Concepts for Web Sites 
To describe, explain, and equip students to use the basic techniques of web site design and development
Web authors, webmasters, marketing and communications professionals, PR professionals, graphic designers, desktop designers, technical writers, and library scientists
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Advanced HTML Design Elements 
To describe, and equip students to use, advanced
HTML elements such as complex tables, frames and framesets, metadata and the
META tag, and style sheets
Web authors, webmasters, marketing and communications professionals, PR professionals, graphic designers, desktop designers, technical writers, and library scientists
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JavaScript Fundamentals 
This course describes the features of
JavaScript and compares JavaScript with other technologies, such as
Java. The course also covers the fundamentals of JavaScript programming, JavaScript variables, operators, loops, and conditional statements. This course is designed for application developers and authors who plan, design and implement web-based business solutions on intranets, extranets, and
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Visual Basic 6 Introduction Part II 
...functionality and programming capabilities of
Visual Basic 6.0. It builds on the concepts presented in the first course in this series, Visual Basic 6.0 Introduction
Part I. In the first unit, you will learn how to create and use variables, procedures, and functions in program code. Data types, constants, and arrays are also covered, as well as how to create standard modules. The second unit
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Visual Basic 6 0 Enterprise Client Server Dev Part II 
Microsoft
Transaction Server (
MTS) is a tool that enlists objects and their associated resources into transactions, and manages those transactions to ensure that changes to data are made correctly. This course discusses the role of transactions in MTS, and explains how MTS uses a context to manage objects and transactions. Additionally, it covers the steps required to build MTS components that
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Advanced ASP NET Topics 
To demonstrate how to migrate
ASP to ASP.NET, leverage legacy compenents, create and use .NET components, and install and configure ASP.NET servers
Web developers who are familiar with the fundamentals of
Microsoft ASP.NET and who wish to broaden their ASP.NET programming abilities, especially those pursuing
MCAD or
MCSD .NET certification
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Adding Services and Components in C 
To demonstrate how to add services and components in C# Application developers with some experience in C# who wish to become familiar with developing user services in the .NET Framework, especially those who wish to attain the Microsoft Certified Solution Developer (
MCSD) or Microsoft Certified Application Developer (
MCAD) for
Microsoft .NET credentials
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Adding Services and Components in VB NET 
To demonstrate how to add services and components in VB.NET Application developers with some experience in
Visual Basic .NET who wish to become familiar with developing user services in the .NET Framework, especially those who wish to attain the Microsoft Certified Solution Developer (
MCSD) or Microsoft Certified Application Developer (
MCAD) for
Microsoft .NET credentials
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Programming Constructs of C 
...within a C program. This course also covers how to create functions, including overloaded and inline functions. In addition, the students learn how to create pointers, and the application of pointers. Finally, the students learn the concept of classes and objects in C . Programmers who have functional experience in programming using a structured language like C or
Pascal constitute the primary
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Object-Oriented Programming using C 
This course introduces students to advanced programming features of C , such as the different types of C functions, concepts of overloading, and inheritance. Programmers and
Application Developers who have experience in programming using a structured language like
Fortran and
Pascal constitute the primary audience for this curriculum. This curriculum would introduce them to the object-oriented
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Introduction to C Programming 
...ords and identifiers are covered along with the printf( ) function. The use of white space, indents, and comments to document C programs are also covered. The interactive constructs, conditional constructs, execution control statements, break, and continue are explained, demonstrated, and practiced. Data types used in C programs, arithmetic operators, logical operators, and abbreviation of C
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Basic C Programming 
...This course covers the powerful C programming constructs; functions, symbolic constants, macros, and arrays. It describes the principles and processes of writing user-defined functions, the difference between user functions and C library functions, function headers and definitions, passing data among functions, and recursive functions. It also provides an understanding of life span or scope of
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Intermediate C Programming 
...urse teaches the techniques for working with pointers and functions and performing input /output functions. It covers retrieving input from the keyboard, the getch( ) function, the fundamentals of performing multiple character input, and using scanf( ) to read character strings from the keyboard. Two C library functions are described that enable a program to transfer between one storage
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UNIX Files and Directories 
This course describes the
UNIX system of directories and files. It explains the structure of the UNIX hierarchical file system and how to access files and directories. It also presents the commands for copying, moving, removing, renaming, and backing up files in the directories, as well as the process for renaming, removing and backing up directories. Permission rights which are required for
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Win2000 Network Infrastructure Administering RAS 
...function of an
RAS Server as a dial-up networking server and as virtual private networking server. You will learn to install, configure, and administer the RAS Server, as well as to manage remote access clients. Next, the course explains the elements of remote access policy and the procedure for creating this policy. You will learn to configure a remote access profile for authentication and
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Linux Commands and Shell Scripting 
... DOS environment. This course describes the execution and function of various
Linux commands and describes the concept of shell in the Linux environment. The course provides an overview of the various Linux commands and their use in manipulating and searching files and directories and in navigating the file system in Linux. The course also describes the features of Linux shell and the concept
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Maintaining Operating Systems 
To understand how to manage and optimize operating systems The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (
220-601)
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OS 390 eNetwork Server 
This course provides an introduction to the capabilities and business uses of the
IBM OS/390 eNetwork
Server. It covers platform and protocol support, and a system-wide view of the function of a communications server in business. This course is written to OS/390 2.x. This course is designed as an introductory course for managers, system administrators, and programmers.
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OS 390 REXX Programming Fundamentals 
... is called, or between a
REXX program and a subroutine or function. REXX instructions that support terminal
Input/
Output (I/O) operations are discussed. REXX facilities for receiving arguments and returning results are analyzed. REXX instructions and interfaces used to read and write information from disk files are also examined. In addition, the
Program Stack, buffers, and the use of REXX
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OS 390 REXX Program Development 
... is called, or between a
REXX program and a subroutine or function. REXX instructions that support terminal
Input/
Output (I/O) operations are discussed. REXX facilities for receiving arguments and returning results are analyzed. REXX instructions and interfaces used to read and write information from disk files are also examined. In addition, the
Program Stack, buffers, and the use of REXX
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Managing Operating Systems 
To understand how to manage, optimize, and prevent future problems with operating systems
Computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (
220-601)
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Operating Systems 
To recognize the fundamentals of operating system technologies and the basic procedures involved in installing and upgrading operating systems. The for this path includes entry-level computer technicians who will, by the end of studying this path and before taking the exam, have accumulated 500 hours hand-on experience in a lab or in the field
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OS 390 MVS JCL Intermediate 
...b stream at the appropriate point to perform a particular function, and demonstrates how to modify operands on procedure
EXEC statements at the time of invoking a procedure. The course then extends the skills developed previously by discussing how to add, override or nullify operands on procedure DD statements. Students will also learn how to analyze the effective JC - the result of the
JCL more...
OS 390 MVS ESA Fundamentals of VSAM Part II 
...itions or deletions. Also covered is the organization and function of an alternate index, how and when an alternate index can be used, and how an alternate index relates to an existing
ESDS or
KSDS. It describes the role that catalogs play in maintaining and accessing
VSAM datasets. It reviews the basic concepts of a catalog and shows how catalogs are used to locate and access a VSAM dataset.
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OS 390 WebSphere Application Server 
...WebSphere
Application Server, its various components, its function as middleware, and its capabilities. It also discusses the creation of servlets, access and security, and usage tracking. The course begins with an introduction to the
WebSphere Application Server, designing the server, and maintaining the server. Access and tracking, setting up access levels and security filters, and server
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OS 390 C Programming 
...ions or deletions. It also describes the organization and function of an alternate index. The course shows how an alternate index relates to an existing
ESDS or
KSDS and describes how and when an alternate index can be used. The course explains the role that catalogs play in maintaining and accessing
VSAM datasets and reviews the basic concepts of a catalog. It also shows how catalogs are used
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OS 390 ISPF Dialog Management Services 
The OS/
390 ISPF Dialog Management Services course introduces dialog development in Information System Productivity Facility (
ISPF). It describes how to organize a dialog, code the panels, use variables to pass information between the dialog and the underlying function, store the information in a table, and write a sequential output file. This course is written to OS/390 2.x. This course is
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RFID Technology and Business Applications 
To recognize the applications of
RFID technology, how it operates, the function of the
EPCglobal Network, and determine how to implement RFID in an organization based on business and deployment issues
Managers, analysts and consultants who want a primer on how to evaluate, prototype and deploy RFID into their existing business systems; managers and people making business decisions regarding
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How to Build a Computer Network 
This
WestNet e-Learning module reviews the major concepts presented in this course and shows how they work together in several real-world situations. You will also learn how one local area network (
LAN) connects to another, with particular attention to
Internet connectivity.
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WAN Components 
Upon completion of this
WestNet e-Learning module, you will understand the basic concepts and components used to move information from source to destination across a telecommunications network.
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How Computer Protocols Work 
This
WestNet e-Learning module introduces you to the basic terms and concepts that underlie all computer communication protocols. You will learn how protocols work, and how different protocols work together to move data across a network. This knowledge will become the foundation of your understanding of how computer networks function.
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Analysis of LANs 
This
WestNet e-Learning module will explain the key concepts of network development and introduce the types of network analysis tools that you will use as you evaluate the performance of an existing
LAN.
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Accessing Remote Networks 
...uch the distinction between
PPP and
SLIP, the purpose and function of
PPTP, and the advantages and disadvantages of
ISDN and
PSTN (
POTS). The course describes the elements of dial-up networking, such as the modem configuration parameters that must be set