Online Gain eLearning - Training Resources

Theorists and Instruction Other theories of learning are explored to give a diverse perspective of educational theories and gain a better understanding of how people learn.  more...

Effective Business Presentations Using Flash This comprehensive, interactive, instructor-led 10 lesson course is designed for beginning level Flash users who wish to apply the power of Flash to business presentations, product demonstrations and other business-oriented marketing concepts. This course is designed for beginner level Flash users who wish to apply the power of Flash to business presentations and product demonstrations. Even if  more...

21st Century Assertiveness and the Art of Persuasion 21st Century Assertiveness and the Art of Persuasion examines the cultural, environmental, and emotional aspects of Assertivesness and Persuasion and provides tips and tools to do both in today`s global economy. The quest for dominance in our global economy and how organizations posture themselves to respond to this challenge will make or break their success. 21st Century Assertiveness and the  more...

Cisco CCNA Internetworking Technologies 1 ...e necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit explains the evolution of networks from the traditional host-based architecture to the global internetworking architecture of today. The unit also describes the various organizations that set standards for communication and networking. It discusses  more...

Cisco CCNA Monitoring and Security ...e necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit introduces the concept, purpose, and operation of the Access List. It explains two types of Access List, the Standard Access List and the Extended Access List, and the differences between them. The unit also covers the two steps in configuring the  more...

Cisco CCNA WAN Protocols HDLC, PPP ...e necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit introduces you to the various WAN services, such as Frame Relay, ISDN, and X.25. It explains the connection parameters provided by a service provider in the assigning of a connection to a subscriber, defines the interfaces that enable communication  more...

Cisco CCNA WAN Protocols-Configuring X.25 ...e necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit introduces you to the features and functions of X.25. In addition, you will become familiar with the concept of packet switching as well as with the features of two types of virtual circuits. You will be presented with information that describes the  more...

Cisco CCNA Configuring Frame Relay and ISDN ...e necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit introduces the features of Frame Relay technology. In addition, the unit defines the Frame Relay terms associated with bandwidth. It examines the process for transmitting data from the source to the destination over a Frame Relay network. Frame Relay  more...

Cisco CCNA LAN Switching ...e necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) In this unit, you will learn about the history of networking and communication. The unit covers the Data Link sublayers, Logical Link Control (LLC), and Media Access Control (MAC). The LLC sublayer uses the connectionless and the connection-oriented services  more...

Cisco CCNA Internetworking Technologies 2 ...e necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit describes the second and third layers of the OSI reference model, the Data Link layer and the Physical Layer. It describes functions include physical addressing, network topology, error notification, sequencing frames, and flow control for the Data  more...

Cisco CCNA Router Configuration Basics ...e necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit introduces you to the internal components of routers. You will learn about the information stored by the different router components and about the LAN and WAN interfaces on a router that provide network connectivity to the router. This unit also  more...

Cisco CCNA TCP/IP Addressing on CISCO Routers ...e necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit describes various layers present in the TCP/IP protocol suite. The TCP/IP protocol suite maps roughly to the OSI reference model. In this unit, you will learn about the Application layer protocols. This unit also discusses the TCP and UDP protocols  more...

Cisco CCNA IP Routing Concepts ...e necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) In this unit, you will learn about the routing process, which determines the best path to destination networks for incoming packets. You will also learn about the addressing schemes of several Network layer protocols. This unit also covers the difference  more...

Cisco CCNA IP Routing Configuration ...e necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate (CCNA). This unit defines static and default routes, lists the commands that can be used to configure static and default routes, and discusses the advantages of static routes. Routing tables are also defined in this unit. The unit also defines administrative distance  more...

Cisco CCNA IPX Routing ...e necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit introduces IPX/SPX protocol suite, explains the protocols that constitute this suite, and maps the Novell IPX protocol suite to the OSI reference model. This unit also describes the communication process between two servers on an IPX network and the  more...

Windows 2000 Level 1 This course introduces students to the basic features in Microsoft Windows 2000 by walking them through the end-user necessary skills like using the mouse, working on the Desktop, using windows, and operating the Start menu and Taskbar. This course introduces students to the basic features in Microsoft Windows 2000. Students will learn end-user necessary skills like using the mouse, working on  more...

Word 2002 MOUS This course begins by teaching students the introductory and intermediate features of Microsoft Word 2002 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functionality of them. This course begins by teaching students the introductory and intermediate features of Microsoft Word 2002 so not only will they  more...

Windows Vista ...s, screen savers, and Desktop themes. Students will also gain an understanding of the file system in Windows, including how to use folder windows to copy and move files, create folders, and work with shortcuts. The course will also look at the media tools available with Windows Vista, as well as the applications available to help keep your family and computer safe while surfing the Internet.  more...

Turn Your Life Experience Into College Credit ... from a Life Experience and Adult Education Expert how to gain the competitive advantage and advance your career goals and objectives! Does This Sound Like You? You will benefit from this course if you: Have or have not finished formal schooling Have been out of the paid workforce and are seeking new opportunities Have confidence in your abilities & skills Are interested in returning to school  more...

Using Databases ...ic databases. As you progress through the course you will gain a general knowledge of the terminology used in online searching and develop the skills needed to analyze various types of search requests. This foundation will enable you to identify the best method and tools for performing an online search. You will be given exercises to reinforce your learning experience. At the completion of the  more...

So You Want to be a Technical Writer! ...ll introduce you to technical writing as a career. You`ll gain an understanding of what technical writers do, where they work, the skills they need and the tools they use. You`ll learn about job trends and salaries. And you`ll have the opportunity to interact with technical communicators who will be happy to answer your questions about the profession. In addition, you`ll complete a series of  more...

Starting A Business?: How To Develop An Effective Business Plan ...business after completing this self-paced tutorial you`ll gain new and invaluable insights into it`s success factors and strategic `drivers.`. All companies should have a business plan. A well researched, analyzed and written Business Plan can be used by your company to: 1) secure resources and/or investment funding, 2) provide a `road map` that guides all company activity, 3) integrate the  more...

Recognizing and Managing Anger ... powerful techniques that will help you use your anger to gain positive outcomes. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. After learning to identify the different sources of anger, you will be given tools and methods to help you determine the emotional roots of your own anger and recognize how it manifests in your life.  more...

Pharmacy Technician Career Training Program ...lore available career options to Pharmacy Technicians and gain an overview of the field. You will also learn generalized pharmacy knowledge that is essential to any practice setting, such as how to read prescriptions, etc. Textbooks: The Pharmacy Technician 3rd Edition ISBN 0-89582-736-0 Medical Terminology with Human Anatomy 5th Edition ISBN 0-13-048706-6 Textbooks are purchased through  more...

Office 2000 Introduction ...l learn basic features from each one of these courses and gain an introductory knowledge of the applications. They will also learn some techniques to manage time more effectively. Office 2000 Introduction This course introduces students to Microsoft Word, Excel, Access, PowerPoint, and Outlook 2000. It also includes a section on time management. In Microsoft Word, students will learn new  more...

Online Research Techniques ...s course will help you develop online research skills and gain knowledge on Grolier Online and GaleNet resources. This course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers.? If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education Credit.? The course  more...

Microsoft Word 2002 Expert Students will learn advanced formatting skills and how to customize Word 2002 to maximize its potential for the type of work they do, such as customizing toolbars and menus and automating tasks. Other skills taught include formatting one part of a document differently than another and combining Word with other Office applications such as Access. This course builds upon intermediate Word skills by  more...

Microsoft Word 2002 Level 3 ...olbars and menus and automating tasks. Students will also gain insight into how Word can be combined with other Office applications such as Access. This course builds upon intermediate Word skills by teaching students skills in creating and managing large projects. Many of the skills learned deal with using Word 2002 in team projects, such as sending a document for review to another via  more...

Office 2000 Advanced ...d link workbooks. In Microsoft Access 2000, students will gain a more complete understanding of how to effectively create and use the primary database objects including tables, queries, forms, reports, and data access pages. The course also teaches strategies for protecting data by enacting various security measures and by controlling how data is entered into a database. Mastery of Microsoft  more...

Microsoft Windows XP Level 1 This course introduces students to the basic features in Microsoft Windows XP by including lessons on customizing the Desktop and using Windows Explorer. The course will walk the students through formatting disks, printing documents, using system tools, and shutting down the computer. This course introduces students to the basic features in Microsoft Windows XP. This course will teach the  more...

Microsoft FrontPage 2002 Level 2 This advanced course strives to broaden and develop the basic Web design skills that students already possess. Students will gain a more complete understanding of how to effectively create Webs, as well as discover some new capabilities introduced. This advanced course strives to broaden and develop the basic Web design skills that students already possess. Students will gain a more complete  more...

Microsoft Access 2002 Expert ...sign skills that students already possess. Students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, including tables, queries, forms, reports, and data access pages. In addition, students will be introduced to advanced features that allow Access to be used as a development tool. The course also teaches strategies for  more...

Microsoft Access 2002 Level 2 ...gain a more complete understanding of how to effectively create and use the primary database objects in Access, including tables, queries, forms, reports, and data access pages. Students will also learn a variety of techniques designed to make data entry in Access databases faster, easier, and less error-prone. This intermediate course strives to broaden and develop the basic database design  more...

Microsoft Access 2002 Level 3 ...gain a more complete understanding of how to effectively create and use the primary database objects in Access. Various maintenance features are also covered, teaching students ways to better manage multi-user databases. This advanced course strives to broaden and develop the intermediate database design skills that students already possess. Students will gain a more complete understanding of  more...

Microsoft Access ...Gain a solid understanding of this powerful database management system Course is designed to provide the end user, with little or no prior experience using Microsoft Access, a solid understanding of the basic commands and features of this powerful database management system. As an introductory level class, topics to be covered include how to design, create, organize, display and query a  more...

Legal Nurse Consulting Certificate Program ...ovides practicing legal nurse consultants with a means to gain new knowledge and review past knowledge gained through experience and education. This certificate course also provides an excellent means to obtain an education credential in legal nurse consulting and meet continuing education requirements for re-certification as a legal nurse consultant. This course is a comprehensive course and  more...

Library Privacy & Confidentiality: Law and Policy ...nfidentiality: Law and Policy is designed to help staff gain a better understanding of the USA Patriot Act and other laws as they apply to library user privacy and other issues. Library Privacy & Confidentiality: Law and Policy ?Library Privacy & Confidentiality: Law and Policy? is designed to help staff gain a better understanding of the USA Patriot Act and other laws as they apply to  more...

Life Cycle Assessment for Designers ...e Assessment for Designers In this online course you will gain an understanding of how Life Cycle Assessment (LCA) supports the role of the Interior Designer and other green builders in achieving sustainable interiors, and the importance of LCA in materials selection. You will receive an overview of how LCA relates to other "green" product evaluation systems. Finally, you`ll learn about the  more...

How to Get an Accent in a Month: A Brief Study of Southern Literature This course examines characters, scenes and plots involved with Southern regional literature. This course examines different forms of Southern literature: the characters, scenes and plots involved with this type of regional literature. By examining short stories by several different Southern authors, students will gain appreciation of this style of writing, learn how to recognize key style  more...

Hearing Conservation/Noise Control ...trol, leads you through the causes of hearing loss as you gain the personal and noise reduction skills to deal with those persistent load noises. You`ll Marvel?, that even without super powers, the workers in your organization can use personal protective equipment that will safeguard their hearing even better that a mutant could. ?Holy, health hazard, Batman! We need this training to protect  more...

Home Energy Fundamentals ... home more energy efficient will be covered, and you will gain an understanding of the basic types of renewable energy available.Student has access for 60 days but may complete the course sooner. Home Energy Fundamentals In this five-module online course, you will get an understanding of the fundamentals of energy before going on to receive a detailed primer on how your home uses energy and  more...

Getting Started With Microsoft Windows XP This course introduces students to the basic features in Microsoft Windows XP. This course will teach the end-user necessary skills like using the mouse, working on the Desktop, using windows, and operating the Start menu and Taskbar. The course will also walk the students through formatting disks, printing documents, using system tools, and shutting down the computer. This course introduces  more...

Getting Started With Windows Millennium ...screen savers, and Desktop themes. The students will also gain an understanding of Windows` file system, including how to use Windows Explorer. In addition, this course covers how to use Windows Help program which now has an updated, Web-like appearance. Students will work with accessories like the calculator, games, and the Maintenance Wizard, and they will also learn how to use both the  more...

Find and Purchase Income Producing Properties--Instructor-Led ...as much money as they could. The experience that you will gain in this course will give you an edge on the average investor. The course is structured around a ?Learning by Doing? approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a first-time real estate investor working with your Uncle Max, a successful real estate  more...

Find and Purchase Income Producing Properties--Self-Directed ...as much money as they could. The experience that you will gain in this course will give you an edge on the average investor. The course is structured around a ?Learning by Doing? approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a first-time real estate investor working with your Uncle Max, a successful real estate  more...

Front Desk Agent- Instructor Led ... assignments and exams.What is the Job Board and how do I gain access to it? The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA  more...

Doing Business in China ...rking with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business India courses will quickly give you the background to confidently reach across any cultural divide. In the Doing Business in China course, you will be introduced to the culture of China, including greetings, business meetings, and  more...

Doing Business in India ...rking with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business In India courses will quickly give you the background to confidently reach across any cultural divide. In the Doing Business in India course, you will be introduced to the culture of India, including greetings, business meetings, and  more...

Design a Winning Business Based on Your Idea--Instructor-Led ...lopment of a robust business plan. In this course, you`ll gain experience with this process by completing a series of assignments that require you to help refine a business concept. Inspiration for a business start-up can come from all around you. You need to make sound decisions about which ideas to pursue and how to go about pursuing them. All ideas are not created equal, and even the best  more...

Design a Winning Business Based on Your Idea--Self-Directed ...lopment of a robust business plan. In this course, you`ll gain experience with this process by completing a series of assignments that require you to help refine a business concept. Inspiration for a business start-up can come from all around you. You need to make sound decisions about which ideas to pursue and how to go about pursuing them. All ideas are not created equal, and even the best  more...

Control of Hazardous Energy (Lockout/Tagout) ...and organization of an equipment inventory, You will also gain valuable information needed for the development, implementation, and upkeep of an effective Lockout/Tagout Program. This course provides training as required by OSHA's Control of Hazardous Energy (Lockout/Tagout) Standard (29CFR 1910.147). Material covered in the course includes a thorough review of the Standard, its applications  more...

Cisco CCNA Complete Set ...nt to take the Cicso Certified Network Associates exam to gain the IT certification of CCNA. This course covers Cisco training preparatory to taking the CCNA exams. Subjects covered are Cisco CCNA Internetworking Fundamentals, the OSI Reference Model, the Application and Upper Layers, Network Layer, Data Link Layer, Physical Layer, local area network (LAN) technologies, Wide Area Network (WAN)  more...

Certificate in Technical Writing For Current Technical Writers ...o take these online courses under stringent guidelines to gain a high quality educational and learning experience. Earning a valid Technical Writing Certificate will help you advance your career and increase your salary in the workplace. Is any software to be installed or needed for this course? There is no software to be installed. Do I need to submit a transcript to enroll in the Certificate  more...

Certificate in Technical Writing ...o take these online courses under stringent guidelines to gain a high quality educational and learning experience. Earning a valid Technical Writing Certificate will help you advance your career and increase your salary in the workplace. Is any software to be installed or needed for this course? There is no software to be installed. Do I need to submit a transcript to enroll in the Certificate  more...

Build Your Own BIZ(tm) - Teamwork ... key points so you may successfully apply the information gained from this course to your particular business situation. Build Stronger Teams This course will help you build teams that perform well and help your company gain a competitive advantage. The class includes video, text, and downloadable resources. Description of Course Teamwork explores the following areas: The costs of teamwork The  more...

Build a Powerful Marketing Strategy--Instructor-Led ...sinesses can fail. With the right marketing strategy, you gain a big edge over your competition. In this course, learn to increase your sales through marketing. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how  more...

Build a Powerful Marketing Strategy--Self-Directed ...sinesses can fail. With the right marketing strategy, you gain a big edge over your competition. In this course, learn to increase your sales through marketing. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how  more...

Build Your Own BIZ(tm) - Better Budgeting ...gain an overall understanding of the budgeting process. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Create a Business Budget  more...

Better Business Writing in One Week This practical course helps business professionals write with greater confidence and accuracy. Business letters, memos, e-mails, proposals...not everyone?s a writer, yet every businessperson is expected to write -- a scary prospect for professionals without formal writing training! Fear no more -- you?re only one week away from clearer, more confident writing. This unique course includes one  more...

Air Reservations - U.S. Domestic - Instructor Led Gain the product knowledge and skills (with the exception of automated reservations) needed to research, plan and book air travel. Note: This course is designed to be taken FIRST in a series of three courses: Air Reservations - U.S. Domestic, Air Fares - U.S. Domestic, ARC Documents.  more...

Air Reservations - Canadian Domestic - Instructor Led Gain the product knowledge and skills (with the exception of automated reservations) needed to research, plan and book air travel.  more...

Adobe Photoshop 7 This self-paced computer based training series will teach you intermediate through advanced techniques of Adobe Photoshop 7 that you can apply to your work today. Welcome to Adobe Photoshop 7 This self-paced computer based training series will teach you intermediate through advanced techniques of Adobe Photoshop 7 that you can apply to your work today. These online courses will take the guesswork  more...

Adobe GoLive 6 This self-paced computer based training series will teach you intermediate through advanced techniques of GoLive 6 that you can apply to your work today. Welcome to Adobe GoLive 6 This self-paced computer based training series will teach you intermediate through advanced techniques of GoLive 6 that you can apply to your work today. This course will take the guesswork out of the revolutionary new  more...

Adobe Illustrator 10 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe Illustrator 10 that you can apply to your work today. Welcome to Adobe Illustrator 10 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe Illustrator 10 that you can apply to your work today. This course will take the  more...

Adobe Pagemaker 7 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe PageMaker 7 that you can apply to your work today. Welcome to Adobe Pagemaker 7 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe PageMaker 7 that you can apply to your work today. This program will take the guesswork out of  more...

Achieving Solar - An Introductory Guide ...oductory Guide In this online six-module course, you will gain an understanding of the fundamentals of U.S. energy consumption and a detailed primer on today`s solar energy applications. The difference between solar thermal systems and solar photovoltaic (PV) applications and technologies will be clarified. Climate, geographic, siting, and zoning considerations will be discussed. Finally, you  more...

Access 2007 Level 2 ...esign skills that students already possess. Students will gain a more complete understanding of how to create and use the primary database objects in Microsoft Office Access 2007, including tables, queries, forms, and reports. Access 2007 Level 2 Strives to broaden and develop the basic database design skills that students already possess. Students will gain a more complete understanding of  more...

Accounting In An Hour ... minutes can put your career in passing gear! Now you can gain the accounting knowledge you?re missing by taking the fast-paced course that has been such a hit with employees at companies like Pitney Bowes, International Paper, Canon, Harrah?s Entertainment, and Cendant. In a matter of minutes, Accounting In An Hour demystifies financial statements, helping you quickly understand how a company  more...

Access 2000 Level 3 ...gain a more complete understanding of how to effectively create and use the primary database objects in Access, and how to use Access as a development tool. Various maintenance and security features are covered in the course, teaching students ways to better manage multi-user databases. This advanced course strives to broaden and develop the intermediate database design skills that students  more...

Access 2000 MOUS ...d elements that compose an Access database. Students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, including tables, queries, forms, reports, and data access pages. This comprehensive course teaches students both the basic and the more advanced elements that compose an Access database. Students will learn how to create  more...

Access 2002 ...base skills that students already possess. Students will gain a more complete understanding of how to effectively create and use the primary database objects in Access. The course also shows how to work with individual fields to ensure that overall database structure is consistent and correct. A variety of techniques will be taught in order to make data entry faster, easier, and less  more...

Access 2002 MOUS ...abase. As the course becomes more advanced, students will gain a more complete understanding of how to effectively create and use the primary database objects in Access and how to manage multi-user databases. This course introduces students to the new features in Microsoft Access 2002 that set it apart from Access 2000, including speech recognition and the new Task Pane, as well as basic  more...

Access 2000 Expert ...esign skills that students already possess. Students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, including tables, queries, forms, reports, and data access pages. This advanced course strives to broaden and develop the intermediate database design skills that students already possess. Students will gain a more complete  more...

Access 2000 Level 2 ...gain a more complete understanding of how to effectively create and use the primary database objects in Access; how to maintain databases by backup, as well as how to compact and repair them; and how to employ techniques designed to make data entry faster, easier, and less error-prone. This intermediate course strives to broaden and develop the basic database design skills that students  more...

Windows 98 Level 1 This introductory course will teach students how to use the basic features of Microsoft Windows 98. The course includes lessons on customizing the Desktop using Web content, screen savers, and Desktop themes. Students will also gain un understanding of the file system, including how to use Windows Explorer.  more...

Valuing Diversity Course description -- This course provides an excellent base for the manager to learn about his or her own beliefs and to see the potential of a diverse workplace. There are tools and techniques to help a supervisor learn to recognize the positive contributions all employees make in achieving the goals of the organization. There are suggestions for modeling and promoting organizational values and  more...

Palm OS 4 0 Tips And Tricks This course offers tips to help students take full advantage of the many features the Palm Organizer offers them, and they will gain a better understanding of how they can use the Palm to organize their schedules.  more...

Negotiating to Mutual Benefit The key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep both your company and your customer  more...

Understanding Your Customer Can you imagine trying to sell a product or service to a customer you know nothing about? You probably wouldn't succeed. The better you know your customer, the higher your chance for success. In this course, you'll learn about the first major component of the strategic account sales (SAS) approach: research. You'll start by learning about the key areas to research using the SAS approach and where  more...

Understanding Your Target Customer s Business Imagine trying to sell a product or service to a customer that you know nothing about. Do you think it would be an easy process? Probably not. The better you know your customer, the better your chances for success. In this course, you'll learn about the first major component of the territorial account sales (TAS) approach--research. You'll gain an understanding of the benefits of good research and  more...

Introduction to IT Project Management Do you want to increase your effectiveness as a leader in project management? Are you unsure of the key skills needed for managing an information technology (IT) project? As you proceed through this "Introduction to IT Project Management" course in the "Project Management for IT Professionals" series, you will gain valuable insight into project management with a special focus on managing IT  more...

Views on Organizational Change The way that you respond to your new job role, new responsibilities, or fresh procedures is unique to you. The way that you react to change is intensely personal. But, to a large extent, organizations change in predictable ways and for predictable reasons. Similarly, the ways in which people respond to change tend to follow predictable patterns. Being able to think of yourself as part of this  more...

Preparing for Change When the organization you work for changes, and demands that you change along with it, wariness and uncertainty are natural. Change signals the end of the tried, trusted, and familiar. But change is also a new beginning--a springboard into a new and potentially exciting personal future. "Preparing for Change" focuses on the mental attitudes and behaviors you need to develop in order to take  more...

Elements of Marketing Strategy You want to develop a powerful, and well-documented marketing strategy in order to get your new product or service approved. This course is designed to give you a strong start in developing your marketing vision, direction, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their  more...

The Telecommunications Industry Overview Version 2 Connecting the globe, the telecommunications industry is an essential element of the modern business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of rapidly  more...

Managing Delegation Do you want to increase your effectiveness as a delegator? Are you unsure of how much control and feedback you need to implement when delegating tasks? Then this course will help you achieve those goals. As you proceed through this "Managing Delegation" course in the "Effective Delegation" series, you will gain valuable insight into several areas including change management, decision making, and  more...

Facilitative Tools and Formats Offering Options ...e, learn to divide and coordinate who's going to do what. Gain the ability to establish boundaries for each of the facilitators and determine the most effective way to communicate with your client during this process. Another alternative you will explore is breakout groups. Breakout groups that are planned well and facilitated properly can be an effective, fast means of handling a large project  more...

Advancing Service Expertise ...nd new skills that deepen our customer service expertise. Gain techniques for personalizing customer interaction. Enhance your approach to customer assistance by giving it form in a structured plan. Understand the critical differences in specialized service when you are dealing with customers over the phone. And since technology now has an increasingly important place in daily business, you'll  more...

The Customer s Voice Ralph Waldo Emerson once wrote, "Make yourself necessary to somebody." In today's competitive marketplace, it's important to make yourself and your company necessary to a lot of "somebodys". Those somebodys are your customers. This course provides the tools to learn all that you can about your customers. The focus is on recognizing and ultimately anticipating customer expectations. There are any  more...

Managing Delivery ...if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what you can offer them, you must deliver effective project management throughout the consulting assignment. Set milestones to check on performance regularly, and  more...

Corporate Culture Building the Service Foundation As the saying goes, "You can't create the cathedral before you build the foundation." That's why the first course in this Customer Service series focuses on building the foundation of good service. The buzz term is "Corporate Culture." It's not some rare disease, but your workplace "culture" can be positively or negatively infectious as it relates to customer service. In this course, you'll get  more...

The Fundamentals of Exceptional Customer Service You've seen the ad campaigns that boast, "Customer satisfaction guaranteed." But in today's marketplace, satisfaction isn't enough. This course is designed to take your goals beyond merely satisfying the customer to creating customer loyalty. The training takes aim at outdated modes of thinking, and establishes the building blocks for a service mentality that increases customer commitment, not to  more...

Crafting Deals "A wise man will make more opportunities than he finds." Could Francis Bacon possibly have been wondering about how to make the most out of his dealings with other people when he wrote those words? Do you ever wonder about your own ability to create opportunities for yourself? Think of something that you really wanted in the past. It could be anything--a promotion at your workplace, a new car, or  more...

Working for Your Inner Boss Personal Accountability Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On one level, the boss decides how employees will perform  more...

Making Decisions Dynamically ...in your organization into dynamic decision makers. You'll gain the skills necessary to avoid the psychological pitfalls that adversely affect decision making. You'll hone your decision-making ability in risky and uncertain circumstances. You'll walk away from this course with concrete and powerful decision-making tools, both rational and statistical. When you use the decision-modeling  more...

Estimating Activity Costs Most project managers are familiar with the sinking feeling that occurs when project costs exceed expectations. Project cost management is concerned with estimating and controlling the cost resources used to complete different project activities. This course will highlight the importance of project cost management to project performance. It will cover the project inputs, tools and techniques, and  more...

Budgeting and Controlling Costs A small change in schedule, resources, or scope can result in a major change in cost. The processes associated with Project Cost Management help Project Managers measure project performance and monitor cost variances. This course will highlight the importance of Project Cost Management to project performance. It will cover the inputs, tools and techniques, and outputs for the Cost Budgeting and  more...

Elements of Project Human Resource Management When project managers set their sights on delivering creative project solutions on time and within budget, they must select and manage a team of experienced and competent professionals who can meet the challenge. This requires that project managers understand the Project Human Resource Management processes of planning, selecting, developing, and managing a project team. Such an understanding  more...

Implementing Project Human Resource Management Most project managers have experienced the synergy of a well-functioning project team. When such a team exists, a project seems to run itself. A few of the secrets to a project's success include building a project team through obtaining the necessary human resources, developing team competencies, and monitoring performance to boost project performance. Project Human Resource Management is  more...

Initiating a Project and Preparing the Project Plan Project integration management is concerned with ensuring the proper coordination of project processes so project objectives are achieved. Successful project managers use project integration management to integrate project processes, maximize performance, and meet project goals throughout the life cycle of a project. This course will highlight the importance of project integration management to  more...

Introduction to Project Process Groups and Initiating a Project ...- Third Edition. By completing this course, learners will gain valuable and cutting-edge information about the field of project management. This course will assist in preparing the learner for the PMBOK?? certification exam.This course is aligned with "A Guide to Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the Project Management Institute (PMI??), Inc.,  more...

Planning Project Procurement and Requesting Seller Responses ...t of any project. As you advance in this course, you will gain an understanding of what processes are involved in Project Procurement Management, and how these processes interact with the overall project life cycle. You will also obtain the skills and knowledge required to enable you to: plan purchases and acquisitions, document contractual requirements, identify potential sellers, and get the  more...

Planning for Quality ...fe scenarios, the learner will explore these concepts and gain a better understanding of the inputs, tools and techniques, and outputs of the Project Quality Management processes. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the Project Management Institute (PMI??), Inc., 2004. Copyright and all rights reserved.  more...

Planning Project Scope ...fe scenarios, the learner will explore these concepts and gain a better understanding of the inputs to, the tools and techniques for, and the outputs of the project scope management processes that deal with creating a Project Scope Management Plan and developing a Project Scope Statement. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third  more...

Controlling Project Scope ...fe scenarios, the learner will explore these concepts and gain a better understanding of the project management processes of the Scope Management knowledge area. This course will cover the project inputs, tools and techniques, and outputs of the scope management processes that deal with creating work breakdown structures, accepting the completed project scope, and controlling changes to the  more...

Elements of Project Time Management Project Time Management is a critical aspect of any project; if project success is to be achieved, a time management system must be used. This course will cover the inputs, tools and techniques, and outputs of the Project Time Management processes that deal with defining project activities, sequencing project activities using the Precedence Diagramming Method, and estimating the resources needed  more...

Project Scheduling Typically, when people hear the words "project management," they think of schedules. Even though project management is much more than just scheduling, one aspect of it--project time management--is about planning when project activities will occur. This course introduces the basic principles of creating and maintaining a project schedule. It will cover the project inputs, tools and techniques, and  more...

Launching Successful Virtual and On-site Teams One factor that defines team success is the way in which a team is launched. Quickly moving an on-site or a virtual team into high-performance mode takes planning, strategizing, and a seamless launch. In this course, you'll learn techniques for setting up a successful team that can be applied to an on-site or a virtual environment. First, you'll learn strategies for selecting high-performing team  more...

Preparing for the Behavioral Interview Research shows that the biggest problem with most interviews is that they lack focus and validity. This is the result of a lack of planning and structure on the part of an interviewer. To create and conduct an effective behavioral-based interview, you must have a clear understanding of what behavioral-based information is and the interviewing process itself. In this course, you'll gain a strong  more...

Tomorrow s Managers Development Tools ...y applying these methods to real life scenarios, you will gain a better understanding of ways to apply these principles in your own work environment. You'll be given step-by-step, cutting-edge methods for creating and executing a performance agreement that sets the standard for development. You will explore the techniques for partnering with your top people. After completing this course, you  more...

Introduction to Online Branding Are you thinking about moving a product into the e-marketplace; that is, sell it on the Internet? This course will provide the learner with a comprehensive overview of the effects the Internet has on marketing a particular brand. Beginning with a brief review of the basics of branding, the learner will then move on to explore how, using traditional principles, today's e-marketers are refining  more...

Financial Risk Management Do you like to take risks or do you prefer to avoid them? Do you only take a risk if you know you will be compensated for it in the end? Everyone is exposed to risk at some time--it is unavoidable. Having the proper tools to deal with risk can save you money and help you avoid financial hardship. This course familiarizes you with the strategies and products used to manage corporate risk. You will  more...

Recognizing a Leader Do you feel that your people can't get along without you? If you're not available, do your people lack direction and therefore, productivity suffers? If you feel that you've been overmanaging and underleading, this course is for you. There is a strong difference between activities and roles of effective managers and those of successful leaders. You'll discover what some of those key differences  more...

Managing Knowledge Workers ...dge worker has arrived. An increasing number of companies gain more value from the knowledge and experience of their workers than they do from physical assets or products. This is most vividly captured in the Internet economy, in which knowledge workers are in high demand. Talented workers often won't hesitate to jump to a company that offers a higher salary or more stock options. But money  more...

Advancing Your Administrative Career Getting a position as an administrative support professional is a great accomplishment. However, have you considered what your next move should be? This course will show you how to advance on the job by providing you with important information about having a professional image and a successful attitude. You will learn valuable leadership skills and methods for motivating others. You will gain  more...

Visio 2000 ...2000. Beyond a basic introduction, however, students will gain experience in creating project management, networking, database and TQM illustrations for IT organizations. Learn To Identify the tasks that can be performed using Microsoft Visio 2000 Enterprise Edition. Identify the components used for performing specific tasks in Microsoft Visio 2000 Enterprise Edition. Create a block  more...

Exchange 2000 Server--Part 2 Configuring ...of Outlook Web Access security. Identify the methods to gain access to a mailbox from a single-server environment. C ontent Emphasis Skills-Based A udience The target audiences for this course are System Administrators and Network Designers. Prerequisite for this course is to teach students how to configure Exchange 2000 server once it has been installed. T otal Learning  more...

GroupWise 5 5 Admin Part 2--Clients Post Offices ...stering a GroupWise system. In this course, students will gain skills and knowledge needed to install and configure GroupWise 5.5 clients as well as work with both single and multiple post office systems. L earn To: Teach the installation process for the GroupWise client. Identify installation strategies, the installation, the configuration of the workstations, and the maintenance  more...

Windows 2000 Installation Config Admin --Part 6 Server Organization ...r. Sequence the steps that occur when a user attempts to gain access to a Windows 2000 resource on a network. Customize an MMC console by adding a specified snap-in to it. Match the methods used to distribute customized MMC consoles with their advantages. Create a taskpad view in an existing MMC console by using New Taskpad View Wizard. Add a task to an existing taskpad view by using New  more...

Windows 2000 Installation Config Admin --Part 6 Server Organization ...r. Sequence the steps that occur when a user attempts to gain access to a Windows 2000 resource on a network. Customize an MMC console by adding a specified snap-in to it. Match the methods used to distribute customized MMC consoles with their advantages. Create a taskpad view in an existing MMC console by using New Taskpad View Wizard. Add a task to an existing taskpad view by using New  more...

C Programming - Part 2 ...e object-oriented (OO) capabilities of C++. Students will gain the skills and knowledge needed to effectively create and manage classes, work with functions and operators, and take advantage of inheritance. L earn To: Override the assignment operate. Initialize objects. Convert data types. Identify the issues related to inheritance. Identify the effect of access specifiers on  more...

Outlook 2000 Expert User ...elegate access to a private folder to another person. To gain access to another person's private folder. Open an item in a public folder. Publish a Net folder to share a Calendar across the Internet and grant permission to users. Subscribe to a Net Folder. Identify the different types of standard forms. Create a customized Contacts form. Save a customized Contacts form to an  more...

Sales Skills Gaining Customer Commitment ...Gaining Customer Commitment, you will learn how to establish credibility and develop relationships with your clients, as well as what questions you should ask clients when determining their needs. You will also learn the three stages of need, how to determine which stage of need a client is in, and how to help clients envision themselves benefiting from your product or service. In addition, you  more...

Essentials of Business Law Employment Law ...nce Managers, supervisors, or team leaders who want to gain a basic knowledge of Business Law and how to apply it in a working business environment. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Agency Laws (0.5 - 1 hour)  more...

Essentials of Business Law The Legal Environment ...nce Managers, supervisors, or team leaders who want to gain a basic knowledge of Business Law and how to apply it in a working business environment. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Business Law (0.5 - 1 hour)  more...

Strategic Management Establishing Strategic Focus ... associated with strategic management, recognize benefits gained from a successful strategic plan, and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making, and the guidelines to make the strategic management process successful. Learn To Recognize the definition of strategic  more...

Competitive Intelligence Analysis Dissemination ...competitive intelligence. Through her questions, you will gain a better understanding of this component of the competitive intelligence process. Unit 2: Analyzing Information (0.5 - 1 hour) Identify four criteria that competitive intelligence should meet. Sequence the steps for analyzing information. Choose an analysis  more...

Managing Business Risk Risk Assessment Control ...new project. Through your discussion with Laura, you will gain a greater understanding of risk sources and categorizing risks. Unit 2: Risk Evaluation and Control (0.5 - 1 hour) Identify the characteristics of hazards. Identify the methods for measuring risk. Identify the components of risk evaluation.  more...

Oracle Database 10g Administration Workshop I Part 4 ...gain a conceptual understanding of the Oracle database architecture and how its components work and interact with one another. Learners will also be taught about undo management, lock management, and backup and recovery techniques. Learn To: Identify benefits of undo data. Identify features of undo segments. Identify undo management tasks that a DBA should perform to use Undo  more...

Oracle SQL Tuning Diagnostics and Tuning Schema ...tabase performance with minimal effort. Participants will gain experience creating optimal access paths, such as partitioned views, B-tree indexes, bitmapped indexes, index clusters, and hash clusters. Participants will then be able to test the results of their tuning efforts using performance analysis tools. L earn To: Identify the need and areas for tuning the performance of SQL  more...

SQL Server 7 0 System Administration - Part 3 ...rfaces and fixed roles involved in performing backups. Gain a working knowledge of database, transaction log and filegroup backups and perform these backups as a system administrator. Restore damaged or incomplete databases. C ontent Emphasis Skills-Based A udience This course is designed for IT professionals responsible for installing, configuring, administering and  more...

IIS 4 0 Creating Configuring a Web Server - Part 1 ...rosoft Internet Information Server 4.0. Participants will gain an understanding of the product's architecture and perform the procedures to install, configure, and implement Internet Information Server. L earn To: Identify the key features and components of Microsoft Internet Information Server 4.0. Install Internet Information Server 4.0 on a Windows NT 4.0 server. Manage the  more...

IIS 4 0 Creating Configuring a Web Server - Part 3 ...rosoft Internet Information Server 4.0. Participants will gain an understanding of the product's architecture and perform the procedures to install, configure, and implement Internet Information Server. L earn To: Create and interpret WebMaps in Content Analyzer. Use the tools available in Content Analyzer to determine the cause of some common problems. Configure log settings  more...

IIS 4 0 Creating Configuring a Web Server - Part 2 ...rosoft Internet Information Server 4.0. Participants will gain an understanding of the product's architecture and perform the procedures to install, configure, and implement Internet Information Server. L earn To: Identify the Microsoft Windows NT and Internet Information Server security measures that can be implemented to secure a Web site on an Internet Information Server.  more...

Project 2000 Proficient User ... the two-part series will add to the skills and knowledge gained in the first course. In this course, students will gain proficiency with Project Central, be able to customize a Project plan and use advanced functions. L earn To: Perform advanced functions to manage a project. Manage multiple projects, tasks, and resources. Create and applying a template to create a new project.  more...

Oracle Database 10g Administration Workshop I Part 1 ...gain a conceptual understanding of the Oracle database architecture and how its components work and interact with one another. Learners will be taught to create an operational database and properly manage the various structures in an effective and efficient manner including performance monitoring, database security, user management, and backup/recovery techniques. Learn To: Identify  more...

Red Hat Linux Part 1 User Fundamentals ...various starting points. Identify Linux help resources. Gain access to the manual pages. Use the apropos and whatis commands. Unit 2: Working with Files and Disks Duration: 2 - 3 Hour(s) Identify the features of disk organization for Linux partitions. Identify the features of the main Linux file system types. Identify the features of Linux users' home directories. Identify  more...

Self Development Improving Your Memory ... memory. Through her questions and your answers, you will gain a better understanding of the models of memory and ways to improve your memory and your ability to recall information. Unit 2: Your Memory (0.5 - 1 hour) Recognize how to associate and personalize information to enhance your memory. Identify cues that can trigger your memory about  more...

Business Travel Safety International Travel In ''Business Travel Safety: International Travel,'' you will learn how to make travel preparations and international travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Finally, you will learn how to avoid and handle physical and nonphysical crimes in foreign countries.  more...

Systems Analysis Using Client Server Model Part 1 Client Server Env ...eatures. o Identify factors that result in productivity gain for end users. o Identify business issues to consider during environment evaluation. Audience The audience for this course includes technical managers, system administrators, system analysts, and other network designers. The major relevant duties of the audience include planning IT strategy for businesses, optimizing a  more...

Security Certification Curriculum ...is curriculum is targeted at IT professionals who wish to gain CompTIA Security+ certification. Participants should have a minimum of two years networking experience and possess a thorough knowledge of TCP/IP. CompTIA recommended that the Security+ test candidate have the knowledge and skills equivalent of those tested for in the CompTIA A+ and Network+ certification exams. The following  more...

Security Part 1 Security Concepts ...is curriculum is targeted at IT professionals who wish to gain CompTIA Security+ certification. Participants should have a minimum of two years networking experience and possess a thorough knowledge of TCP/IP. CompTIA recommended that the Security+ test candidate have the knowledge and skills equivalent of those tested for in the CompTIA A+ and Network+ certification exams. The following  more...

Security Part 2 Communication Security ...is curriculum is targeted at IT professionals who wish to gain CompTIA Security+ certification. Participants should have a minimum of two years networking experience and possess a thorough knowledge of TCP/IP. CompTIA recommended that the Security+ test candidate have the knowledge and skills equivalent of those tested for in the CompTIA A+ and Network+ certification exams. The following  more...

Security Part 3 Infrastructure Security ...is curriculum is targeted at IT professionals who wish to gain CompTIA Security+ certification. Participants should have a minimum of two years networking experience and possess a thorough knowledge of TCP/IP. CompTIA recommended that the Security+ test candidate have the knowledge and skills equivalent of those tested for in the CompTIA A+ and Network+ certification exams. The following  more...

Business Finance Risk Analysis ...ne risk. Through her questions and your answers, you will gain a better understanding of probability analysis and rate of return, and calculating risk. Unit 2: Portfolio Risk (0.5 - 1 hour) • Identify the purpose of a correlation coefficient. • Calculate the expected rate of return on a stock portfolio. •  more...

Financial Statements Reading Analyzing an Annual Report ...reports. Through her questions and your answers, you will gain a better understanding of the fundamentals of annual reports, the users of annual reports, and the basic components that make up an annual report. Unit 2: Reading Notes to Financial Statements (0.5 - 1 hour) • Identify information a company must disclose in an annual report. •  more...

Budgeting Creating Analyzing a Budget ...e budgeting process. Audience Managers who want to gain advanced competency in the areas of budgeting and capital investing. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding Why Businesses Budget (0.5 - 2  more...

Budgeting Operating Manufacturing Budgets ...performance issue. Audience Managers who want to gain advanced competency in the areas of budgeting and capital investing. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Operating Budgets (0.5 - 2 hours)  more...

Budgeting Capital Budgeting ...evaluation methods. Audience Managers who want to gain advanced competency in the areas of budgeting and capital investing. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Introduction to Capital Budgeting (0.5 - 2  more...

Effective Presentations Planning a Presentation ...ethods. Audience Managers and employees who want to gain the knowledge and skills needed to prepare to give presentations. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options German, Japanese, UK English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...

Effective Presentations Essentials of Persuasion ...dience. Audience Managers and employees who want to gain the knowledge and skills needed to give persuasive presentations. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English, Japanese, German Total Learning Time 2 to 4 hours Objectives Unit 1:  more...

Effective Presentations The Presentation Process ...tation. Audience Managers and employees who want to gain the knowledge and skills to give effective presentations. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English, German, Japanese Total Learning Time 2 to 4 hours Objectives Unit 1: Background  more...

Call Center Mgt Measuring Quality Performance ...late a rostered staff factor. Gain employee approval for a new scheduling decision. Identify reports that call center managers should use. Apply guidelines for communicating to executives. Audience The target audience for this series is all center managers who want to find ways to help their inbound call  more...

Interviewing Skills Preparing for an Interview ...ing technology-based interviewing. Additionally, you will gain an understanding of critical sources of information about candidates and the benefits and drawbacks of pre-employment testing. Learn To: Understand fundamental information about interviews, including special skills and types of interviews. Be able to analyze aspects of your organization, such as jobs within it and the  more...

Human Resource Law Americans With Disabilities Act ...Disabilities Act. Through a series of questions, you will gain a greater understanding of the Act, the protection it provides to covered employees, and the reasons why an individual covered under the ADA is qualified for a job. Unit 2: Employer Duties (0.5 - 1 hour) Identify the definition of reasonable accommodation. Sequence the steps used to  more...

Leadership Development Goal Setting ...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Setting Project Goals (0.5 - 1 hour) Take the steps needed to develop effective goals. Adjust goals appropriately. Communicate assertively. Recognize how to gain support for goals.  more...

Value Chain Management Elements of the Value Chain ...improve a company a a s profits. You will learn how to gain strategic hold through branding, supplier relationships, unique offerings, and ensuring customer satisfaction. Learn To Differentiate between the value chain and the supply chain. Identify key features of value chain management. Identify benefits  more...

Essentials of Management Succeeding as a New Manager ...ive first impression and what actions will enable them to gain respect as a new manager. In addition, students learn how to maintain control and enhance employee productivity. Learn To Understand the importance of your attitude when managing others. Conduct a successful first meeting with employees. Follow  more...

Value Chain Management Managing a Value Chain ... Learn To Apply ways to gain cost advantage. Identify ways of creating buyer value. Recognize types of relationships between business units. Identify stages in developing a collaborative relationship. Identify the features of a market-driven logistics  more...

Conducting Meetings The Meeting Process ...types of meetings are, discuss the benefits organizations gain from meetings, and uncover the common misconceptions associated with meetings. Unit 2: Planning a Meeting (0.5 - 1 hour) Know how to create an objective for a meeting. Choose an appropriate time and location for a meeting. Prepare an effective meeting agenda.  more...

Operations Management Operations Components ... series is managers, directors, and executives looking to gain an understanding of operations management. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: HR, Job Design, and Facility Layout (0.5 - 1 hour)  more...

Managing Change Implementing the Change Process ... the need for the new customer service program as well as gain support from the team leaders. Unit 2: The Change Vision (0.5 - 1.5 hours) Sequence the steps for developing a change vision. Develop a change vision. Identify the guidelines for communicating a change vision. Communicate a change  more...

Managing Change Overcoming Change Obstacles ...ational. Through her questions and your answers, you will gain a better understanding of the obstacles to change. Unit 2: Creating a Change Environment (0.5 - 1.5 hours) Identify why you need to approach change creatively. Identify guidelines for developing employee commitment to change. Demonstrate your listening  more...

Project Management Essentials Controlling Closing a Project ...ntrol change. Linda has led a number of project teams and gained a great deal of experience in the field. Since you are a new project manager, management thought it would be important for Linda to test your knowledge and understanding of certain elements of project management. Linda will ask you a series of questions designed to gauge your understanding of change control systems and your  more...

Advanced Project Mgmt Project Estimating Techniques ...estimates. Through her questions and your answers, you'll gain a better understanding of these three estimating techniques. Unit 2: PERT, Function Point, and Forecasting (0.5 - 1 hour) Calculate a PERT estimate. Identify cautions for using PERT estimates. Identify the description of function point analysis.  more...

Project Leadership Leading the Project Team ...ve expressed an interest in leading the team. In order to gain a better understanding of your abilities and your readiness as a team leader, Ronald will ask you a series of questions designed to test your knowledge and understanding of how to prioritize and complete projects effectively. Unit 3: Overcoming Project Management Challenges (1 - 2 hours) Identify the  more...

Administrative Assistant Skills Understanding Basic Skills In Administrative Assistant Skills: Understanding Basic Skills, you will learn how to handle mail and telephone calls, file information, and plan business trips. You will also learn what office equipment you should know how to use and how to maintain your office supply needs. In addition, you will learn what to do when your supervisor gives you a message to disseminate, what business documents you  more...

Essentials of Business Law Contract Law ...nce Managers, supervisors, or team leaders who want to gain a basic knowledge of Business Law and how to apply it in a working business environment. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Making Business Transactions  more...

Essentials of Business Law Cyberlaw ...nce Managers, supervisors, or team leaders who want to gain a basic knowledge of Business Law and how to apply it in a working business environment. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Essentials of Cyberspace (0.5 -  more...

IIS 4 0 Creating Configuring a Web Server - Part 4 ...rosoft Internet Information Server 4.0. Participants will gain an understanding of the product's architecture and perform the procedures to install, configure, and implement Internet Information Server. L earn To: Identify the features of Microsoft Index Server. Identify the features as well as use Microsoft SMTP Service and Microsoft NNTP Service of Microsoft Internet Information  more...

Operations Management Fundamentals of Operations Management ... series is managers, directors, and executives looking to gain an understanding of operations management. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:Understanding Operations Management (0.5 - 1 hour)  more...

Security Part 4 Cryptography Operational Security ...is curriculum is targeted at IT professionals who wish to gain CompTIA Security+ certification. Participants should have a minimum of two years networking experience and possess a thorough knowledge of TCP/IP. CompTIA recommended that the Security+ test candidate have the knowledge and skills equivalent of those tested for in the CompTIA A+ and Network+ certification exams. The following  more...

Executive Level Leadership Leadership Communication .... Identify five strategies to gain information. Apply criteria to test the quality of given information. Identify seven aspects of performance. Identify the four key issues that affect performance problems. List the five steps used to develop quality  more...

Operations Management Operations Management Tools ... series is managers, directors, and executives looking to gain an understanding of operations management. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Decisions and Problem Solving in Operations (0.5 - 1 hour)  more...

Mentoring Using a Mentor to Your Advantage ...ow to develop a strong relationship with their mentor and gain the most from being mentored. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options Japanese, US English, French Total Learning Time 2 to 4 hours Objectives Unit 1: Becoming an Effective Mentee (0.5 - 1 hour)  more...

Advanced Six Sigma Leading Six Sigma Deployment ...ote communication about Six Sigma. Additionally, you will gain understanding of the roles and responsibilities of executives and other key Six Sigma team members. Learn To: Understand who should be involved in deploying Six Sigma and how they can maximize the success of the Six Sigma initiative in their organization. Understand what steps are needed to develop a Six Sigma deployment  more...