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From 123-CBT Computer Based Training
Recovering from Business Crises
Recovering from Business Crises
The crisis is contained and being effectively managed. Now it's time to move on. The first steps deal with communicating--to your employees and to the outside world. How and what you communicate can have significant repercussions. Miscommunication, or misleading communication, can actually lead to another kind of crisis. With the right intentions and actions,
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Recovering from Business Crises
Recovering from Business Crises
The crisis is contained and being effectively managed. Now it's time to move on. The first steps deal with communicating--to your employees and to the outside world. How and what you communicate can have significant repercussions. Miscommunication, or misleading communication, can actually lead to another kind of crisis. With the right intentions and actions,
more...
From Online Training Directory
Basic Internet Specialist Certificate
...By the end of this certificate program students will have gained enough knowledge to be an asset to any company. Who should take this program? Those students who need a basic understanding of the Internet, including sales, administration, customer support, entry level, general office, tech support, and many more.Instructional materials and other support: Download of a textbook will be required.
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Basic Internet Specialist Certificate
...By the end of this certificate program students will have gained enough knowledge to be an asset to any company. Who should take this program? Those students who need a basic understanding of the Internet, including sales, administration, customer support, entry level, general office, tech support, and many more.Instructional materials and other support: Download of a textbook will be required.
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Legal Nurse Consulting Certificate Program
...h a means to gain new knowledge and review past knowledge gained through experience and education. This certificate course also provides an excellent means to obtain an education credential in legal nurse consulting and meet continuing education requirements for re-certification as a legal nurse consultant.
This course is a comprehensive course and provides instruction/study on all of the
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...h a means to gain new knowledge and review past knowledge gained through experience and education. This certificate course also provides an excellent means to obtain an education credential in legal nurse consulting and meet continuing education requirements for re-certification as a legal nurse consultant.
This course is a comprehensive course and provides instruction/study on all of the
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Starting A Business?: How To Develop An Effective Business Plan
You will learn how to develop, analyze and sell an effective business plan for your company or organization.
This is not your ordinary "cook-book" workshop on Business Planning. Dr. Frank Leibold integrates solid business concepts he teaches MBA`s with invaluable tips he has acquired over 40 years of progressive executive business experience. He has developed and evaluated numerous plans, in a
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You will learn how to develop, analyze and sell an effective business plan for your company or organization.
This is not your ordinary "cook-book" workshop on Business Planning. Dr. Frank Leibold integrates solid business concepts he teaches MBA`s with invaluable tips he has acquired over 40 years of progressive executive business experience. He has developed and evaluated numerous plans, in a
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Using Databases
This in-depth course will concentrate on addressing the needs of library professionals using electronic databases.
Using Databases This in-depth course will concentrate on addressing the needs of library professionals using electronic databases. As you progress through the course you will gain a general knowledge of the terminology used in online searching and develop the skills needed to analyze
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This in-depth course will concentrate on addressing the needs of library professionals using electronic databases.
Using Databases This in-depth course will concentrate on addressing the needs of library professionals using electronic databases. As you progress through the course you will gain a general knowledge of the terminology used in online searching and develop the skills needed to analyze
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Advanced Certificate in Technical Writing
...arded After completing your course of study you will have gained a well-rounded education allowing you to... Perform effective audience and purpose analyses for user-centered documents Write specifically to fit your audience needs Create powerful technical documents including descriptions, processes, instructions, and reports Understand and Apply effectual principles of visual design to your
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...arded After completing your course of study you will have gained a well-rounded education allowing you to... Perform effective audience and purpose analyses for user-centered documents Write specifically to fit your audience needs Create powerful technical documents including descriptions, processes, instructions, and reports Understand and Apply effectual principles of visual design to your
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Build Your Own BIZ - Customer Service Strategies
... key points so you may successfully apply the information gained from this course to your particular business situation.
Understand Your Customers and Learn How to Serve Them Better Providing excellent customer service can make the difference between a customer buying your product or from the vendor down the street.
This course will help you determine who your customers are, define the
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Build Your Own BIZ - Pricing Your Product
... key points so you may successfully apply the information gained from this course to your particular business situation.
Price Your Product Competitively and Effectively This course will help you price your product for profitability and stability. The class includes text and downloadable resources. Description of Course Pricing Your Product explores the following areas: Situations that may
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QuickBooks Pro 2005
.... After completing all three course levels, you will have gained a well-rounded education allowing you to... Setup your business finances within QuickBooks Develop lists from your QuickBooks data Integrate with your Bank's financial systems and credit card transactions Report on the financial records with ease Generate purchase orders and invoices to grow your business Enable your company to
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.... After completing all three course levels, you will have gained a well-rounded education allowing you to... Setup your business finances within QuickBooks Develop lists from your QuickBooks data Integrate with your Bank's financial systems and credit card transactions Report on the financial records with ease Generate purchase orders and invoices to grow your business Enable your company to
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Technical Communication Industry Certificate - Mastery Level
...program. After completing all nine modules, you will have gained a well-rounded education allowing you to... Perform effective audience and purpose analyses for user-centered documents Write specifically to fit your audience needs Create powerful technical documents including descriptions, processes, instructions, and reports Understand and Apply effectual principles of visual design to your
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...program. After completing all nine modules, you will have gained a well-rounded education allowing you to... Perform effective audience and purpose analyses for user-centered documents Write specifically to fit your audience needs Create powerful technical documents including descriptions, processes, instructions, and reports Understand and Apply effectual principles of visual design to your
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Build Your Own BIZ - Better Budgeting
... key points so you may successfully apply the information gained from this course to your particular business situation.
Create a Business Budget Budgeting is vital to the financial health of your business.
This course will examine the budgeting process, and how to tackle this task in practical ways. The class includes video, text, and downloadable resources. Description of Course Better
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Build Your Own BIZ - Bootstrap Marketing
... key points so you may successfully apply the information gained from this course to your particular business situation.
Promote Your Product More Effectively This course will help you develop an effective plan for marketing your product or service. The class includes text and downloadable resources. Description of Course Bootstrap Marketing explores the following areas: Marketing basics
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Build Your Own BIZ - Branding and Beyond
... key points so you may successfully apply the information gained from this course to your particular business situation.
Build a Brand That Sets You Apart This course will help you build a brand that distinguishes you from your competition. The class includes video, text, and downloadable resources. Description of Course Branding and Beyond explores the following areas: What is branding? How
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Build Your Own BIZ - Crisis and Continuity Planning
... key points so you may successfully apply the information gained from this course to your particular business situation.
Ensure Your Business Can Survive a Catastrophic Event or Crisis Defining and developing a business continuity plan is crucial in ensuring long-term business survival. This online course will help you design a strategic survival plan for your business and suggest practical
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Build Your Own BIZ - Customer Service That Sells
... key points so you may successfully apply the information gained from this course to your particular business situation.
Create a Culture of Customer Service Providing outstanding customer service happens when your employees understand and embrace the concept of customer service.
This course will help you define how you are currently doing with your customer service efforts and implement
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Build Your Own BIZ - Dynamic Workforce Management
... key points so you may successfully apply the information gained from this course to your particular business situation.
Lead Your Workforce With Effective Management Effective personnel management is vital to your business.
This course will help you motivate your employees, both individually and as a cohesive workforce, and lead them to your business goals. The class includes video, text,
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Build Your Own BIZ - Employee Handbook
... key points so you may successfully apply the information gained from this course to your particular business situation.
Communicate Your Mission and Objectives With an Employee Handbook This course will help you develop an employee handbook that helps you communicate the mission, vision, and objectives of your company. The class includes video, text, and downloadable resources. Description of
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Build Your Own BIZ - How to Borrow Money
... key points so you may successfully apply the information gained from this course to your particular business situation.
Obtain a Business Loan Bank credit is one of the least expensive and least intrusive sources of capital available to small and medium-sized businesses.
This course will help you understand the loan process and how you can use this tool responsibly. The class includes video,
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Build Your Own BIZ - How to Fire
... key points so you may successfully apply the information gained from this course to your particular business situation.
Decrease Employee Terminations and Handle Terminations Effectively Employee terminations are inevitable.
This course will help you minimize terminations and help you work through the employee termination process if the need arises. The class includes video, text, and
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Build Your Own BIZ - How to Hire
... key points so you may successfully apply the information gained from this course to your particular business situation.
Make Hiring Decisions That Maximize Employee Retention and Return on Investment Making great hiring decisions requires careful planning, soliciting good prospects, and effective interviewing techniques.
This course will help you refine these skills in order to hire
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Build Your Own BIZ - Networking
... key points so you may successfully apply the information gained from this course to your particular business situation.
Build Networks to Increase Your Personal and Business Success This course will help you learn to develop relationships that help you expand your circle of influence, build relationships, and eventually help increase your personal and business success. The class includes
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Build Your Own BIZ - Performance Improvement
... key points so you may successfully apply the information gained from this course to your particular business situation.
Facilitate Performance Improvement with Performance Appraisals This course will help you facilitate performance appraisals in order to improve the effectiveness of your workforce. The class includes video, text, and downloadable resources. Description of Course Performance
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Build Your Own BIZ - Teamwork
... key points so you may successfully apply the information gained from this course to your particular business situation.
Build Stronger Teams This course will help you build teams that perform well and help your company gain a competitive advantage. The class includes video, text, and downloadable resources. Description of Course Teamwork explores the following areas: The costs of teamwork The
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Build Your Own BIZ - Using Financial Statements
... key points so you may successfully apply the information gained from this course to your particular business situation. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to
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Build Your Own BIZ - Writing a Business Plan
... key points so you may successfully apply the information gained from this course to your particular business situation.
Learn to Craft a Business Plan Business plans play a vital role in getting your company up and running. They help you clearly define your goals, expectations, and needs. This online course will help you craft a successful business plan for your organization by providing
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Certificate in Professional Technical Communication
The Certificate in Professional Technical Communication is designed to help new and existing writers work within a range of styles specific to the field of technical writing. A successful completion of the program results in earning a paper-based Certificate of Completion from the prestigious University of Massachusetts-Amherst. Students may apply for tuition financing. Multiple employee and STC
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From 123-CBT Computer Based Training
Technical Support Essentials
...and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to the resources needed to assist the customer. It also provides instruction and practice to help the TSA use that technology effectively. Upon completion of this course, the learner will be better
more...
Technical Support Essentials
...and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to the resources needed to assist the customer. It also provides instruction and practice to help the TSA use that technology effectively. Upon completion of this course, the learner will be better
more...
Strategic Management Establishing Strategic Focus
... associated with strategic management, recognize benefits gained from a successful strategic plan, and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making, and the guidelines to make the strategic management process successful. Learn To Recognize the definition of strategic
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... associated with strategic management, recognize benefits gained from a successful strategic plan, and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making, and the guidelines to make the strategic management process successful. Learn To Recognize the definition of strategic
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Project 2000 Proficient User
... the two-part series will add to the skills and knowledge gained in the first course. In this course, students will gain proficiency with Project Central, be able to customize a Project plan and use advanced functions. L earn To: Perform advanced functions to manage a project. Manage multiple projects, tasks, and resources. Create and applying a template to create a new project.
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... the two-part series will add to the skills and knowledge gained in the first course. In this course, students will gain proficiency with Project Central, be able to customize a Project plan and use advanced functions. L earn To: Perform advanced functions to manage a project. Manage multiple projects, tasks, and resources. Create and applying a template to create a new project.
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Organizational Skills Time Management
...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Organizing Your Time (0.5 - 1 hour) Organize your office and your activities. Assemble an effective task list. Avoid poor work habits. Complete the planning process.
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...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Organizing Your Time (0.5 - 1 hour) Organize your office and your activities. Assemble an effective task list. Avoid poor work habits. Complete the planning process.
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Creativity Innovation Thinking Creatively
...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Analyzing Your Creativity (0.5 - 1 hour) Recognize the personal characteristics that promote and inhibit creativity. Identify which personal experiences enhance creativity. Incorporate organizational
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...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Analyzing Your Creativity (0.5 - 1 hour) Recognize the personal characteristics that promote and inhibit creativity. Identify which personal experiences enhance creativity. Incorporate organizational
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Interpersonal Communication Listening Skills
...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Analyzing Your Listening Skills (0.5 - 1 hour) Understand the need for the listening process. Identify the different types of listening. Use critical listening skills. Eliminate
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...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Analyzing Your Listening Skills (0.5 - 1 hour) Understand the need for the listening process. Identify the different types of listening. Use critical listening skills. Eliminate
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Interpersonal Communication Effective Communication
...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: The Communication Process (0.5 - 1 hour) Understand how the receiver influences the phrasing of a message. Identify the various kinds of receivers. Distinguish between the different kinds of communication
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...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: The Communication Process (0.5 - 1 hour) Understand how the receiver influences the phrasing of a message. Identify the various kinds of receivers. Distinguish between the different kinds of communication
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Interpersonal Communication Telephone Skills
...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Telephone Etiquette (0.5 - 1 hour) Project a positive image. Establish a good rapport. Demonstrate behavior callers appreciate. Properly address difficult callers.
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...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Telephone Etiquette (0.5 - 1 hour) Project a positive image. Establish a good rapport. Demonstrate behavior callers appreciate. Properly address difficult callers.
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Effective Presentations Planning a Presentation
...e analysis. Identify four benefits gained when using supporting materials. Use six types of supporting materials effectively. Simulation Overview: In this simulation, you will meet with Phyllis Bannon, Icon International's East Coast Vice President of Marketing, and Bruce Madison, Icon's Director of
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...e analysis. Identify four benefits gained when using supporting materials. Use six types of supporting materials effectively. Simulation Overview: In this simulation, you will meet with Phyllis Bannon, Icon International's East Coast Vice President of Marketing, and Bruce Madison, Icon's Director of
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Call Center Inbound Customer Service
...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Opening the Call (0.5 - 1 hour) Maintain a positive attitude when providing service. Use your voice to convey effective customer service. Emphasize the positive to your customers.
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...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Opening the Call (0.5 - 1 hour) Maintain a positive attitude when providing service. Use your voice to convey effective customer service. Emphasize the positive to your customers.
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Decision Making Problem Solving Decision Making Fundamentals
...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Personal Decision Making (0.5 - 1 hour) Know how to properly define objectives. Establish and compare options to identify the best choice. Effectively implement decisions. Determine
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...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Personal Decision Making (0.5 - 1 hour) Know how to properly define objectives. Establish and compare options to identify the best choice. Effectively implement decisions. Determine
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Decision Making Problem Solving Problem Solving Fundamentals
...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Analyzing a Problem (0.5 - 1 hour) Determine the nature of the problem. Generate problem solving options. Evaluate the problem solving options. Select the best option.
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...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Analyzing a Problem (0.5 - 1 hour) Determine the nature of the problem. Generate problem solving options. Evaluate the problem solving options. Select the best option.
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Leadership Development Delegation
...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Delegating a New Project (0.5 - 1 hour) Use the delegation process. Identify which tasks should be delegated. Delegate tasks to the right person. Give clear directions to delegates.
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...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Delegating a New Project (0.5 - 1 hour) Use the delegation process. Identify which tasks should be delegated. Delegate tasks to the right person. Give clear directions to delegates.
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Leadership Development Goal Setting
...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Setting Project Goals (0.5 - 1 hour) Take the steps needed to develop effective goals. Adjust goals appropriately. Communicate assertively. Recognize how to gain support for goals.
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...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Setting Project Goals (0.5 - 1 hour) Take the steps needed to develop effective goals. Adjust goals appropriately. Communicate assertively. Recognize how to gain support for goals.
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Leadership Development Leading the Way
...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Creating a Vision (0.5 - 1 hour) Know what traits enhance leadership skills. Avoid common leadership pitfalls. Understand how your attitude and values affect your leadership abilities.
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...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Creating a Vision (0.5 - 1 hour) Know what traits enhance leadership skills. Avoid common leadership pitfalls. Understand how your attitude and values affect your leadership abilities.
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Leadership Development Motivation
...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Motivating an Underachieving Employee (0.5 - 1 hour) Understand why individual motives vary. Differentiate between personal and social needs. Identify the major types of motivators.
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...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Motivating an Underachieving Employee (0.5 - 1 hour) Understand why individual motives vary. Differentiate between personal and social needs. Identify the major types of motivators.
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Employee Performance Managing Difficult People
...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Understanding Difficult People (0.5 - 1 hour) Assess a difficult person's situation. Identify how each difficult personality type is detrimental to an organization. Address different difficult personality
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...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Understanding Difficult People (0.5 - 1 hour) Assess a difficult person's situation. Identify how each difficult personality type is detrimental to an organization. Address different difficult personality
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Employee Performance Resolving Conflict
...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Conflict Between Managers (0.5 - 1 hour) Identify conflict resolution styles. Know when to use collaboration. Use compromise when appropriate. Accommodate others to resolve conflict.
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...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Conflict Between Managers (0.5 - 1 hour) Identify conflict resolution styles. Know when to use collaboration. Use compromise when appropriate. Accommodate others to resolve conflict.
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Change Management Managing Change
...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Implementing a Change (0.5 - 1 hour) Identify the steps of the change process. Analyze a change situation. Prepare a plan for change. Implement a change.
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...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Implementing a Change (0.5 - 1 hour) Identify the steps of the change process. Analyze a change situation. Prepare a plan for change. Implement a change.
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Project Management Essentials Controlling Closing a Project
...ntrol change. Linda has led a number of project teams and gained a great deal of experience in the field. Since you are a new project manager, management thought it would be important for Linda to test your knowledge and understanding of certain elements of project management. Linda will ask you a series of questions designed to gauge your understanding of change control systems and your
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...ntrol change. Linda has led a number of project teams and gained a great deal of experience in the field. Since you are a new project manager, management thought it would be important for Linda to test your knowledge and understanding of certain elements of project management. Linda will ask you a series of questions designed to gauge your understanding of change control systems and your
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Team Management High Performance Teams
...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Setting Goals (0.5 - 1 hour) Understanding why setting goals is important within teams. Set SMART goals. Identify management styles that enhance and hinder goal setting. Motivate team
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...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Setting Goals (0.5 - 1 hour) Understanding why setting goals is important within teams. Set SMART goals. Identify management styles that enhance and hinder goal setting. Motivate team
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Team Participation Teamwork Fundamentals
...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: The Role of the Team Member (0.5 - 1 hour) Identify your responsibilities as a team member. Understand the importance of establishing ground rules. Set appropriate ground rules.
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...a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: The Role of the Team Member (0.5 - 1 hour) Identify your responsibilities as a team member. Understand the importance of establishing ground rules. Set appropriate ground rules.
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Team Participation Team Communication
...) State the types of information gained about a speaker through nonverbal cues. List the five types of nonverbal communication. Describe the connection between nonverbal and verbal communication. Apply the four guidelines for expressing positive nonverbal communication.
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...) State the types of information gained about a speaker through nonverbal cues. List the five types of nonverbal communication. Describe the connection between nonverbal and verbal communication. Apply the four guidelines for expressing positive nonverbal communication.
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Virtual Teams The Fundamentals
...main types of virtual teams are, and what benefits can be gained from serving on a virtual team. Unit 2: Working in an Alternative Office (0.5 - 1 hour) Define 'telework'. List the main types of alternative office arrangements. Identify the benefits of teleworking. List the characteristics of a
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...main types of virtual teams are, and what benefits can be gained from serving on a virtual team. Unit 2: Working in an Alternative Office (0.5 - 1 hour) Define 'telework'. List the main types of alternative office arrangements. Identify the benefits of teleworking. List the characteristics of a
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Project Planning
...pth and breadth of this process group. With the knowledge gained from this course, learners can develop a repertoire of planning best practices to be used on the job. This course will assist in preparing the learner for the PMI?? Project Management Professional (PMP) certification exam.. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third
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...pth and breadth of this process group. With the knowledge gained from this course, learners can develop a repertoire of planning best practices to be used on the job. This course will assist in preparing the learner for the PMI?? Project Management Professional (PMP) certification exam.. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third
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From Corexcel
Medical Terminology
This is a fully accredited, self-paced online Medical Terminology course. Students learn medical terminology through a combination of anatomy and physiology, word building principles, and phonetic "sounds like" pronunciations. Mastery of key concepts is encouraged with full-color art, animations, and audio playback. The course contains multiple exercises, games, quizzes and tests to reinforce
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This is a fully accredited, self-paced online Medical Terminology course. Students learn medical terminology through a combination of anatomy and physiology, word building principles, and phonetic "sounds like" pronunciations. Mastery of key concepts is encouraged with full-color art, animations, and audio playback. The course contains multiple exercises, games, quizzes and tests to reinforce
more...
From Serebra Learning Corporation
Progressing through the Complex Sale Simulation
... simulation, the second of three in this series, you have gained access to the buying influences at MicroGalaxy, an electronic component supply company, which is evaluating the possibility of outsourcing its fulfillment function. However, because of their strong emphasis on customer service and turnaround times, they are being very cautious as they evaluate a solution. Your goal is to convince
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... simulation, the second of three in this series, you have gained access to the buying influences at MicroGalaxy, an electronic component supply company, which is evaluating the possibility of outsourcing its fulfillment function. However, because of their strong emphasis on customer service and turnaround times, they are being very cautious as they evaluate a solution. Your goal is to convince
more...
Technical Support Essentials
...and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to the resources needed to assist the customer. It also provides instruction and practice to help the TSA use that technology effectively. Upon completion of this course, the learner will be better
more...
...and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to the resources needed to assist the customer. It also provides instruction and practice to help the TSA use that technology effectively. Upon completion of this course, the learner will be better
more...
Bridge The Expectations Gap
You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how
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You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how
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Harassment in the Workplace
Harassment in the workplace is not confined to sexual harassment. Harassment can be based on all protected characteristics, including race, color, national origin, religion, age, and disability. Depending on state law and other circumstances, additional characteristics such as sexual orientation and marital status may also be protected. An effective harassment prevention training program must
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Harassment in the workplace is not confined to sexual harassment. Harassment can be based on all protected characteristics, including race, color, national origin, religion, age, and disability. Depending on state law and other circumstances, additional characteristics such as sexual orientation and marital status may also be protected. An effective harassment prevention training program must
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Emerging Internet Technologies
This WestNet e-Learning module discusses five emerging Internet-based technologies most likely to become essential elements of a fully converged Internet communication system.
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This WestNet e-Learning module discusses five emerging Internet-based technologies most likely to become essential elements of a fully converged Internet communication system.
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Microsoft Project 2000 Proficient User
This second course in the two-part series will add to the skills and knowledge gained in the first course. In this course students will gain proficiency with Project Central be able to customize a Project plan and use advanced functions.
more...
This second course in the two-part series will add to the skills and knowledge gained in the first course. In this course students will gain proficiency with Project Central be able to customize a Project plan and use advanced functions.
more...
Strategic Management: Establishing Strategic Focus
Strategic Management: Establishing Strategic Focus offers the student an overview of the information required to identify appropriate terms and language associated with strategic management recognize benefits gained from a successful strategic plan and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making and the
more...
Strategic Management: Establishing Strategic Focus offers the student an overview of the information required to identify appropriate terms and language associated with strategic management recognize benefits gained from a successful strategic plan and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making and the
more...
From Nova Training and Development
Groundwater Our Most Valuable Resource 07 CEU
Groundwater makes up almost the entire volume of the earth's usable fresh water. The recharge area and capture zone around a well provides natural filtration and natural safeguards for the sub surface water, a source of contamination close to a well can defeat those natural safeguards. As groundwater moves, it carries with it any soluble components which it encounters, including pollutants. It is
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From Sessions College for Professional Design
e-commerce
Shopping at Amazon.com may be easy, but building an e-commerce Web site is a serious challenge. What with business plans, technology, hosting, architecture, accounting, shopping cart, security, and legal issues, it's no wonder most designers leave e-commerce Web design to the pros.
In this hands-on course, you'll learn how to build a well-conceived, fully functional e-commerce Web site for your
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Shopping at Amazon.com may be easy, but building an e-commerce Web site is a serious challenge. What with business plans, technology, hosting, architecture, accounting, shopping cart, security, and legal issues, it's no wonder most designers leave e-commerce Web design to the pros.
In this hands-on course, you'll learn how to build a well-conceived, fully functional e-commerce Web site for your
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From Testing Solutions Group
ISTQB Advanced Technical Test Analyst inc Revision Exams Online
...e ISTQB Advanced level syllabus. It extends the knowledge gained in the ISEB/ ISTQB Foundation Certificate in Software Testing and is one of three certificated courses to support Advanced Level in the ISTQB scheme.
The Advanced Technical Test Analyst course is suitable for those actively involved in the analysis, specification, design and execution aspects of software testing and in
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ISTQB Advanced Test Manager inc Revision Exams Online
The Certificate for Test Managers is based on the ISTQB Advanced level syllabus. It extends the knowledge gained in the ISEB/ ISTQB Foundation Certificate in Software Testing and is one of three certificated courses in the overall advanced scheme.
This advanced level qualification for test managers is aimed at all testing professionals who hold the ISEB/ ISEB Foundation Certificate in Software
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ISTQB Advanced Test Analyst inc Revision Exams Online
The Certificate for Test Analysts is based on the ISTQB Advanced level syllabus. It extends the knowledge gained in the ISEB/ ISTQB Foundation Certificate in Software Testing and is one of three certificated courses in the overall advanced scheme.
The advanced level qualification for test analysts is aimed at all testing professionals who hold the ISEB/ ISEB Foundation Certificate in Software
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ISEB Intermediate Certificate in Software Testing inc Revision Exams Online
ISEB Intermediate Certificate in Software Testing is based on the ISEB syllabus. It extends the knowledge gained in the ISEB Foundation Certificate in Software Testing. This course prepares delegates for the multiple choice examination for the qualification. The course has five main parts: Testing Fundamentals; Reviews; Testing and Risk; Test Management; and Test Analysis.
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From Braini Academic
Linux Network Engineering
...it until you take this course!
By the end, you'll have gained some of the most valuable experience in the modern high-tech world, and the practical insights needed to apply it out in the field. This course serves as a perfect supplement to our LPI Linux courses, or as a powerful standalone learning experience.
These days, the combination of Linux and networking experience is in extremely
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...it until you take this course!
By the end, you'll have gained some of the most valuable experience in the modern high-tech world, and the practical insights needed to apply it out in the field. This course serves as a perfect supplement to our LPI Linux courses, or as a powerful standalone learning experience.
These days, the combination of Linux and networking experience is in extremely
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From WildlifeCampus
Game Ranging Field Guiding Course
...tions). The qualification (A Certificate in Game Ranging) gained from completing the full course is conferred by WildlifeCampus and accredited & endorsed by the Field Guides Association of Southern Africa (FGASA). This is the perfect course for those entering the industry. It covers the FGASA Syllabus for Levels 1, 2 & 3.
This course is offered in an online format at an industry beating R 2,
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...tions). The qualification (A Certificate in Game Ranging) gained from completing the full course is conferred by WildlifeCampus and accredited & endorsed by the Field Guides Association of Southern Africa (FGASA). This is the perfect course for those entering the industry. It covers the FGASA Syllabus for Levels 1, 2 & 3.
This course is offered in an online format at an industry beating R 2,
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Wildlife Management Course
... so that no prior learning is required. The qualification gained by completing the full course is a Certificate in Wildlife Management, is conferred by WildlifeCampus. The course is written specifically for those who need to understand the ecological management of game farms and game reserves.
This course is offered in an online format at R 1, 650.
This course is also offered in a
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... so that no prior learning is required. The qualification gained by completing the full course is a Certificate in Wildlife Management, is conferred by WildlifeCampus. The course is written specifically for those who need to understand the ecological management of game farms and game reserves.
This course is offered in an online format at R 1, 650.
This course is also offered in a
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From RRC Training
NEBOSH International Technical Certificate in Oil Gas Operational Safety
The NEBOSH International Technical Certificate in Oil & Gas Operational Safety is suitable for supervisors, managers, safety representatives and newly qualified
health and safety advisors within the oil and gas industries, both within and outside the UK and is designed to provide a sound breadth of underpinning knowledge that enables them to manage oil and gas operational risks effectively. This
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From Sify Technologies Limited
Custom Training Content Development
Sify specializes in Custom eLearning Content development. We have the experience and proven capabilities in developing custom learning content, delivered as Web based Training (WBT) or Instructor Led Training (ILT) programs. Since each organization has unique needs, Sify recognizes that even the best off-the-shelf training program is of limited value. Acknowledging this, many organizations decide
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From PDHengineer. com-Decatur Professional Development, LLC
Design and Construction of Levees
...ltural land as well as urban areas. Unfortunately, levees gained notoriety following Hurricane Katrina in 2005 when several levees failed in Louisiana causing mass flooding to the city of New Orleans. Levees can fail for several reasons, some can be man-made and some by events of nature. This course will review the types of failures and how to design and construct levees to avoid failures.
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...ltural land as well as urban areas. Unfortunately, levees gained notoriety following Hurricane Katrina in 2005 when several levees failed in Louisiana causing mass flooding to the city of New Orleans. Levees can fail for several reasons, some can be man-made and some by events of nature. This course will review the types of failures and how to design and construct levees to avoid failures.
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Durability of Geosynthetics for Highway Applications
...n stages, each stage building on the knowledge previously gained. The main objectives addressed were to: (1) develop testing protocols necessary to quantify any strength reduction due to aging or stress (stress cracking only) mechanisms for polymeric reinforcement materials (geosynthetics), and (2) develop testing protocols for confined stress-strain testing, which could more accurately
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...n stages, each stage building on the knowledge previously gained. The main objectives addressed were to: (1) develop testing protocols necessary to quantify any strength reduction due to aging or stress (stress cracking only) mechanisms for polymeric reinforcement materials (geosynthetics), and (2) develop testing protocols for confined stress-strain testing, which could more accurately
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Earthquakes and Tsunamis Fundamental Concepts
...ed in this course is based on the professional experience gained by the author over more than thirty-five years of dealing with various aspects of seismic issues associated with the major engineering projects he managed around the world. Subsequent courses will deal with additional aspects of earthquake studies (such as detection, location, and the nature of ground motion) and the advances that
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...ed in this course is based on the professional experience gained by the author over more than thirty-five years of dealing with various aspects of seismic issues associated with the major engineering projects he managed around the world. Subsequent courses will deal with additional aspects of earthquake studies (such as detection, location, and the nature of ground motion) and the advances that
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Tsunamis Generation and Propagation
...urred since 1900 are presented and discussed. Experiences gained from the study of these events led the US National Oceanic and Atmospheric Administration (NOAA) to develop and deploy several tsunami-warning stations in the Pacific Ocean in the mid-1990s. When data collected from these stations confirm the detection of a tsunami, scientists begin immediately to predict the propagation course
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...urred since 1900 are presented and discussed. Experiences gained from the study of these events led the US National Oceanic and Atmospheric Administration (NOAA) to develop and deploy several tsunami-warning stations in the Pacific Ocean in the mid-1990s. When data collected from these stations confirm the detection of a tsunami, scientists begin immediately to predict the propagation course
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Inverter Duty Motors
...requency drives or inverter duty motors. The information gained from this course will help an engineer apply the right approach and avoid equipment mismatch. The information is presented in concise and general terms that most engineers are expected to be familiar with. Technical details or mathematical formulas are avoided so that the ideas are covered in a simple manner. This course is not to
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...requency drives or inverter duty motors. The information gained from this course will help an engineer apply the right approach and avoid equipment mismatch. The information is presented in concise and general terms that most engineers are expected to be familiar with. Technical details or mathematical formulas are avoided so that the ideas are covered in a simple manner. This course is not to
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Lighting HVAC Plumbing - High Performance Sustainable Design
...gained momentum in the building design industry over the past few years. Sustainability is a term that embraces engineering, architecture, facility construction, operation and maintenance for the life of a building from conception of the idea - to constructing the building - to the demolition of the building. Design professionals who work with clients that are using long term life-cycle
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...gained momentum in the building design industry over the past few years. Sustainability is a term that embraces engineering, architecture, facility construction, operation and maintenance for the life of a building from conception of the idea - to constructing the building - to the demolition of the building. Design professionals who work with clients that are using long term life-cycle
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Financial Principles of Project Management
...urse is based on the experience and insight of the author gained through over 30 years in the engineering consulting business. The approaches to developing billing structures and protecting profits under various contract types are timeless principles that are valid irrespective of the prevailing business environment and are applicable to any business where profit is made through billable hours.
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...urse is based on the experience and insight of the author gained through over 30 years in the engineering consulting business. The approaches to developing billing structures and protecting profits under various contract types are timeless principles that are valid irrespective of the prevailing business environment and are applicable to any business where profit is made through billable hours.
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Plan Review Techniques for Infrastructure Projects
... the expenditure of budget on false starts. The knowledge gained from the course can provide specific direction to the various disciplines involved. The intended end result is a savings in both time and labor spent on corrections or revisions, and a reduction in construction change orders.
The course is applicable to design engineers and technicians, construction estimators and construction
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... the expenditure of budget on false starts. The knowledge gained from the course can provide specific direction to the various disciplines involved. The intended end result is a savings in both time and labor spent on corrections or revisions, and a reduction in construction change orders.
The course is applicable to design engineers and technicians, construction estimators and construction
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From TheTrainingMarket.com
Licence Controller Course (LCC)
The course is a highly visual, well presented, innovative learning tool... that will provide all the learning material you need to get your Manager's Certificate (the LCQ - Licence Controller Qualification).
Who is it for?
* This course covers all the content required for the new Licence Controller Qualification. The course has been purpose designed for new or existing managers of licensed
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The course is a highly visual, well presented, innovative learning tool... that will provide all the learning material you need to get your Manager's Certificate (the LCQ - Licence Controller Qualification).
Who is it for?
* This course covers all the content required for the new Licence Controller Qualification. The course has been purpose designed for new or existing managers of licensed
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From Skillspride Online Training
Microsoft PowerPoint XP 2002 - Effective Presentations
To build on some existing MS PowerPoint skills and/or user experience that may have been gained from our " PowerPoint XP 2002 Level 1; Introduction course. The reader will learn about customising, working with objects, drawing tools, controlling the overall look, slide shows, powerpoint on the web and using macros in powerpoint. Microsoft
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To build on some existing MS PowerPoint skills and/or user experience that may have been gained from our " PowerPoint XP 2002 Level 1; Introduction course. The reader will learn about customising, working with objects, drawing tools, controlling the overall look, slide shows, powerpoint on the web and using macros in powerpoint. Microsoft
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Microsoft Outlook XP 2002 - Information Management
To build on some existing MS Outlook skills and/or user experience that may have been gained from our " Outlook XP 2002 Level 1; Introduction course. The reader will learn about customising outlook, managing messages, working with categories, working with rules, customizing views, different print styles, archiving and file management. Microsoft
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To build on some existing MS Outlook skills and/or user experience that may have been gained from our " Outlook XP 2002 Level 1; Introduction course. The reader will learn about customising outlook, managing messages, working with categories, working with rules, customizing views, different print styles, archiving and file management. Microsoft
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Microsoft FrontPage XP 2002 - Building Web Sites
To build on some existing MS FrontPage skills and/or user experience that may have been gained from our " FrontPage XP 2002 Level 1; Introduction course. The reader will learn about navigation bars, shared borders, stylesheets, fields, forms, frames, tasks, reports, managing a web site, HTML and publishing a web site. Microsoft
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To build on some existing MS FrontPage skills and/or user experience that may have been gained from our " FrontPage XP 2002 Level 1; Introduction course. The reader will learn about navigation bars, shared borders, stylesheets, fields, forms, frames, tasks, reports, managing a web site, HTML and publishing a web site. Microsoft
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Microsoft Access XP 2002 Level 2; Intermediate
To build on some existing database design and/or user experience that may have been gained from our " Access XP 2002 Level 1; Introduction course. The reader will learn about action queries, formatting text, printing a document, reports, web publishing, database replication and data access pages. Microsoft
more...
To build on some existing database design and/or user experience that may have been gained from our " Access XP 2002 Level 1; Introduction course. The reader will learn about action queries, formatting text, printing a document, reports, web publishing, database replication and data access pages. Microsoft
more...
Microsoft Access XP 2002 Level 3; Advanced
To build on a reasonable level of database design experience that may have been gained from our " Access XP 2002 Level 1; Introduction course and/or Microsoft Access XP 2002 Level 2; Intermediate course. Readers will learn about managing relational databases, customising forms, optimising Access, administering Access and database security. Microsoft
more...
To build on a reasonable level of database design experience that may have been gained from our " Access XP 2002 Level 1; Introduction course and/or Microsoft Access XP 2002 Level 2; Intermediate course. Readers will learn about managing relational databases, customising forms, optimising Access, administering Access and database security. Microsoft
more...
Microsoft Access 2000 Level 2; Intermediate
To build on some existing database design and/or user experience that may have been gained from our " Access 2000 Level 1; Introduction course. Microsoft
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To build on some existing database design and/or user experience that may have been gained from our " Access 2000 Level 1; Introduction course. Microsoft
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Microsoft Access 2000 Level 3; Advanced
To build on a reasonable level of database design experience that may have been gained from our " Access 2000 Level 1; Introduction and/or Microsoft Access 2000 Level 2; Intermediate courses. Microsoft
more...
To build on a reasonable level of database design experience that may have been gained from our " Access 2000 Level 1; Introduction and/or Microsoft Access 2000 Level 2; Intermediate courses. Microsoft
more...
Microsoft Access 2000 Level 2; Intermediate
To build on some existing database design and/or user experience that may have been gained from our " Access 2000 Level 1; Introduction course. Microsoft
more...
To build on some existing database design and/or user experience that may have been gained from our " Access 2000 Level 1; Introduction course. Microsoft
more...
Microsoft Access 2000 Level 3; Advanced
To build on a reasonable level of database design experience that may have been gained from our " Access 2000 Level 1; Introduction and/or Microsoft Access 2000 Level 2; Intermediate courses. Microsoft
more...
To build on a reasonable level of database design experience that may have been gained from our " Access 2000 Level 1; Introduction and/or Microsoft Access 2000 Level 2; Intermediate courses. Microsoft
more...
Microsoft Access XP 2002 Level 2; Intermediate
To build on some existing database design and/or user experience that may have been gained from our " Access XP 2002 Level 1; Introduction course. The reader will learn about action queries, formatting text, printing a document, reports, web publishing, database replication and data access pages. Microsoft
more...
To build on some existing database design and/or user experience that may have been gained from our " Access XP 2002 Level 1; Introduction course. The reader will learn about action queries, formatting text, printing a document, reports, web publishing, database replication and data access pages. Microsoft
more...
Microsoft Access XP 2002 Level 3; Advanced
To build on a reasonable level of database design experience that may have been gained from our " Access XP 2002 Level 1; Introduction course and/or Microsoft Access XP 2002 Level 2; Intermediate course. Readers will learn about managing relational databases, customising forms, optimising Access, administering Access and database security. Microsoft
more...
To build on a reasonable level of database design experience that may have been gained from our " Access XP 2002 Level 1; Introduction course and/or Microsoft Access XP 2002 Level 2; Intermediate course. Readers will learn about managing relational databases, customising forms, optimising Access, administering Access and database security. Microsoft
more...
Microsoft PowerPoint XP 2002 - Effective Presentations
To build on some existing MS PowerPoint skills and/or user experience that may have been gained from our " PowerPoint XP 2002 Level 1; Introduction course. The reader will learn about customising, working with objects, drawing tools, controlling the overall look, slide shows, powerpoint on the web and using macros in powerpoint. Microsoft
more...
To build on some existing MS PowerPoint skills and/or user experience that may have been gained from our " PowerPoint XP 2002 Level 1; Introduction course. The reader will learn about customising, working with objects, drawing tools, controlling the overall look, slide shows, powerpoint on the web and using macros in powerpoint. Microsoft
more...
Microsoft Outlook XP 2002 - Information Management
To build on some existing MS Outlook skills and/or user experience that may have been gained from our " Outlook XP 2002 Level 1; Introduction course. The reader will learn about customising outlook, managing messages, working with categories, working with rules, customizing views, different print styles, archiving and file management. Microsoft
more...
To build on some existing MS Outlook skills and/or user experience that may have been gained from our " Outlook XP 2002 Level 1; Introduction course. The reader will learn about customising outlook, managing messages, working with categories, working with rules, customizing views, different print styles, archiving and file management. Microsoft
more...
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