Online Gaining eLearning

Improving Your Emotional Intelligence Skills Self-Awareness Self-Management ...k, and that concrete self-management techniques exist for gaining control of feelings. Emotional intelligence involves being aware of and managing emotions within your relationships with others. But before you can recognize others' emotions and manage your relationships, you must have a firm sense and control of your own feelings. Through this course you'll learn how to build your emotional  more...

Problem Solving The Fundamentals Problem Solving: The Fundamentals 'The problem,' says author and psychiatrist Theodore Rubin, 'is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem.' A problem is a question or situation that presents doubt, perplexity, or difficulty. It's an issue that needs to be corrected or overcome in order to achieve a desired state. Problem  more...

Bridge the Expectations Gap ...customer-company interaction in the cycle of service, and gaining awareness of what the result of each is likely to be. Are your systems designed for your convenience, or the customers? Do they make it easier or more difficult for customers to do business with you? By mapping the service process, as you will be taught, you'll be able to see more easily where the process can be streamlined for  more...

The Strategic Account Sales Approach The Strategic Account Sales Approach A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help ensure predictable, repeatable, and measurable results. In this course, you'll learn about the strategic account sales (SAS) approach for successful sales. You'll start by gaining an understanding of the premises  more...

Working with Your Customer s Key Players Working with Your Customer's Key Players Strong customer relationships are essential for long-term sales success. In this course, you'll learn about the second major component of the Strategic Account Sales (SAS) approach--communication. You'll start by learning about developing coach relationships in your target account. A vital part of your sales effectiveness depends on finding contacts  more...

The Territorial Account Sales Approach The Territorial Account Sales Approach A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help to ensure predictable, repeatable, and measurable results. In this course, you'll learn about the territorial account sales approach for successful sales. You'll start by gaining an understanding of the premises  more...

Gaining Access to Key Personnel at Your Target Accounts ...Gaining Access to Key Personnel at Your Target Accounts In this course, you'll learn about the second major component of the territorial account sales approach: communication. You'll start by learning about coaching relationships. A vital part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process.  more...

Actionscript Multimedia in Flash CS4 Actionscript & Multimedia in Flash CS4 Adobe ActionScript, a scripting language used to manipulate Flash movies, is at the heart of creating interactivity in your movies. Gaining a grasp of ActionScript is essential if you want to produce highly interactive user experiences. This, coupled with an ability to integrate sound and video into Flash, will give your movies an interactive edge This  more...

Customer-Focused Interaction ...tisfaction levels by moving beyond traditional methods of gaining client feedback, such as from customer satisfaction surveys. Instead, these companies are engaging in real-time conversations with their customers through various technologies, such as social media and wireless Internet. And they're integrating customer relationship management (CRM) with knowledge management to further support  more...

Actionscript Sound Video in FlashCS3 Actionscript, Sound & Video in FlashCS3 Adobe ActionScript, a scripting language used to manipulate objects and movies in Flash CS3, is at the heart of creating interactivity in your movies. Gaining a grasp of ActionScript is essential if you want to produce highly-interactive user experiences. This, coupled with an ability to integrate sound and video into Flash, will give your movies the  more...

Cicso IINS 1 0 Mitigating Layer 2 Attacks ...ent entry point for attackers who are intent on illegally gaining access to a corporate network. With access to a switch, an attacker can set up rogue access points and protocol analyzers, and launch all types of attacks from within the network. Attackers can even spoof the MAC and IP addresses of critical servers to do a great deal of damage. This course examines various Layer 2 attacks and  more...

ActionScript Multimedia in Flash CS5 ActionScript & Multimedia in Flash CS5 Adobe ActionScript, a scripting language used to manipulate Flash movies, is at the heart of creating interactivity in your movies. Gaining a grasp of ActionScript is essential if you want to produce highly interactive user experiences. This, coupled with an ability to integrate sound and video into Flash, will give your movies an interactive edge. This  more...

Paralegalism Career Overview ...nal law can enhance a paralegal`s value in the workplace. Gaining an overview of the law can provide students with insight about this fast-growing area of the law.REQUIRED TEXT: West`s Paralegal Today: The Essentials. 2nd Edition. Roger LeRoy Millier & Mary Meinzinger Urisko. 2000. Delmar Publishing. ISBN: 0-7668-1016-X For this Basic Completion course, students will contact the instructor who  more...

Applying Leadership Basics ...eading a group: defining the task, establishing a vision, gaining commitment, and building relationships. It tells you how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others. The Strategies and Tips in this module teach you how to foster innovation, provide appropriate direction, and develop and maintain positive relationships.  more...

Building Strong Customer Relationships Course description -- This course will help you get to know your customer as you use the tools that are provided to conduct customer audits and listen to customer feedback. There are techniques for developing a customer focus and gaining the commitment of all employees to excellent customer service. A company-wide customer friendly culture will be just one of the payoffs youa ™ll get from  more...

Conflict Intervention Course description -- This course is valuable for anyone who must intervene when others are in a conflict. It addresses how to assess the climate of a conflict and understand the issues. There are methods to gather information, neutralize the situation, clarify points of view, and define the conflict. There are also techniques for brokering a win/win situation, gaining commitment from all parties,  more...

Moving from Trainer to Performance Consultant ...and tips. This course will help you identify the steps to gaining the skills you need while building your client base. There are job aids, tools, and methods to help you make this career transition smoothly and successfully. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Taking a step up in your career is an exciting time. Now  more...

Travel Agency Computer Training Competencies This course is for those who will focus on gaining hands-on knowledge with one of the airlines computer reservations system used by travel agencies and airlines. A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program, there will be a $5 discount on the book.  more...

Database Management ...xamples. This course is designed for anyone interested in gaining familiarity with database management. Someone taking this course should have some experience using a computer in a windows environment. No programming experience is required However some experience using Microsoft Access is recomended. There are two database case examples that are used throughout the course to illustrate  more...

Management & Leadership Continuous Quality Improvement (CQI) Training Program This course will teach you how to effectively and efficiently implement a system of Continuous Quality Improvement (CQI) for your organization. In the 21st Century, and its global economy, the skill of continually improving quality is vitally important to an organization's longevity and success. Whether you are in the service or production business, this course provides a proactive method of  more...

Oracle 10g OCA The demand for Oracle technical professionals is growing fast. Experienced or new to the profession you need to know what skills make you more attractive to employers. You will have 1 year access to this course but can complete it as quickly as you like to. Oracle 10g OCA The demand for Oracle technical professionals is growing fast. Experienced or new to the profession you need to know what  more...

Increasing Emotional Intelligence In today's workplace, you need to have both the intellectual skills to do the job and the emotional intelligence to interact effectively with co-workers. The successful leaders and managers around you outshine others because of their stellar people skills. Most people believe that emotions are automatic responses that they have no control over. Few realize that their emotions are determined by  more...

Professional Skills for Customer Service Agents ...rotocol; procedures and techniques for handling calls and gaining customer confidence; and questioning and listening skills to help you address customer concerns more effectively. You will learn skills that help CSAs to efficiently and respectfully gather customer information and, where appropriate, take action to place a customer on hold without offending the customer or losing the call. When  more...

Sales Skills Gaining Customer Commitment ...Gaining Customer Commitment, you will learn how to establish credibility and develop relationships with your clients, as well as what questions you should ask clients when determining their needs. You will also learn the three stages of need, how to determine which stage of need a client is in, and how to help clients envision themselves benefiting from your product or service. In addition, you  more...

Professional Selling Over the Phone Closing a Sale ...ss-selling techniques. The program provides processes for gaining feedback from customers, addressing rejection, resolving telesales objections, and closing a sale. In addition, the program offers the student guidelines for preparing to close sales with customers. Learn To Identify the guidelines for preparing to close telesales.  more...

NetWare 5 Administration - Part 1 ... This course is also intended for students interested in gaining their Certified Novell Administrator, CNA, or Certified Novell Engineer, CNE, Certification. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: NetWare 5 and Novell Directory Services (NDS) Duration: 1 - 2 Hour(s) Identify the basic hardware components of a network. Identify the  more...

NetWare 5 Administration - Part 2 ... This course is also intended for students interested in gaining their Certified Novell Administrator, CNA, or Certified Novell Engineer, CNE, Certification. In addition, participants should have taken the first part of the Novell NetWare 5 Administration series (course 82301). T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Novell Distributed Print Services  more...

NetWare 5 Administration - Part 3 ... This course is also intended for students interested in gaining their Certified Novell Administrator, CNA, or Certified Novell Engineer, CNE, Certification. In addition, participants should have taken the first two parts of the Novell NetWare 5 Administration series (courses 82301-02). T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Managing File System  more...

NetWare 5 Administration - Part 4 ... This course is also intended for students interested in gaining their Certified Novell Administrator, CNA, or Certified Novell Engineer, CNE, Certification. In addition, participants should have taken the first three parts of the Novell NetWare 5 Administration series (courses 82301-03). T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Z.E.N. Works:  more...

NetWare 5 Administration - Part 5 ... This course is also intended for students interested in gaining their Certified Novell Administrator, CNA, or Certified Novell Engineer, CNE, Certification. In addition, participants should have taken the first four parts of the Novell NetWare 5 Administration series (courses 82301-04). T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Managing Resources  more...

NetWare 5 Administration - Part 1 .... This course is also intended for students interested in gaining their Certified Novell Administrator, CNA, or Certified Novell Engineer, CNE, Certification. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: NetWare 5 and Novell Directory Services (NDS) Duration: 1 - 2 Hour(s) Identify the basic hardware components of a network. Identify the  more...

NetWare 5 Administration - Part 2 .... This course is also intended for students interested in gaining their Certified Novell Administrator, CNA, or Certified Novell Engineer, CNE, Certification. In addition, participants should have taken the first part of the Novell NetWare 5 Administration series (course 82301). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Novell Distributed Print Services (NDPS)  more...

NetWare 5 Administration - Part 3 .... This course is also intended for students interested in gaining their Certified Novell Administrator, CNA, or Certified Novell Engineer, CNE, Certification. In addition, participants should have taken the first two parts of the Novell NetWare 5 Administration series (courses 82301-02). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Managing File System Security  more...

NetWare 5 Administration - Part 4 .... This course is also intended for students interested in gaining their Certified Novell Administrator, CNA, or Certified Novell Engineer, CNE, Certification. In addition, participants should have taken the first three parts of the Novell NetWare 5 Administration series (courses 82301-03). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Z.E.N. Works: Distributing and  more...

NetWare 5 Administration - Part 5 .... This course is also intended for students interested in gaining their Certified Novell Administrator, CNA, or Certified Novell Engineer, CNE, Certification. In addition, participants should have taken the first four parts of the Novell NetWare 5 Administration series (courses 82301-04). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Managing Resources  more...

Red Hat Linux Part 2 Advanced Topics for Users Course Overview The second course in this Linux Essentials series provides more detailed information about working within the Linux shell environment. This includes customizing the Shell environment and shell functionality. It also covers standard input, output, and file compression. The course examines data backup processes and procedures. The learner will also learn how to control processes  more...

Strategic Sales Series The Strategic Sales Series includes the following courses: Strategic Sales: Gaining Access to the Executives Strategic Sales: Building the Executive Relationship Strategic Sales: Developing Executive Proposals To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Strategic Sales Gaining Access to the Executives ...Gaining Access to the Executive, you will learn how to understand an executive's goals and priorities, gather information about your prospect's needs, and prepare yourself to contact an executive. You will also learn how to initiate contact with your executive prospect and get past the gatekeepers in order to talk directly with the executive. Finally, you will learn to work through the various  more...

Strategic Sales Building the Executive Relationship ... Identify reasons for keeping the executive involved and gaining equal footing with the executive. Audience: This course is for senior sales professional that are tasked with selling enterprise solutions at an executive level. Also, this series is appropriate for salespeople wanting to move up into selling complex sales solutions and for sales managers responsible for managing and  more...

Sales Skills Series The Sales Skills Series includes the following courses: Sales Skills: The Fundamentals Sales Skills: Prospecting and Addressing Needs Sales Skills: Overcoming Obstacles Sales Skills: Gaining Customer Commitment Sales Skills: Developing a Winning Strategy Sales Skills: Effectively Closing a Sale To review individual course descriptions, please return to the previous page and select the  more...

Managerial Leadership Creating a Vision Managerial Leadership: Creating a Vision provides students an overview of organizational leadership and its role in guiding the organization toward vision fulfillment. The program highlights questions to ask when defining an organization's vision, basic steps to complete when drafting a vision statement, and guidelines for communicating the vision. In addition, this program provides steps for  more...

Women in Leadership Becoming a Leader ...l Learning Time 2 to 4 hours Objectives Unit 1: Gaining Leadership Skills (0.5 - 1 hour) Identify the basic skills you need as a leader. Use the basic leadership skills. Sequence the steps for managing incoming information. Follow the steps for managing incoming information.  more...

Essentials of Management Succeeding as a New Manager Essentials of Management: Succeeding as a New Manager equips individuals with the skills needed to transition effectively into their role as a new manager. They learn how to make a positive first impression and what actions will enable them to gain respect as a new manager. In addition, students learn how to maintain control and enhance employee productivity. Learn To  more...

Value Chain Management Managing the Transition to a Value Chain ... Recognize challenges involved in gaining cost leadership. Recognize functions of training during transition to value chain management. Identify ways to overcome motivation and measurement challenges when managing change. Differentiate between quality and productivity challenges when  more...

Managing High Performers Defining Finding High Performers ...n. To identify guidelines for gaining trust when managing high performers. To identify guidelines for selling the job to the high performer. Audience The audience for this curriculum is anyone in middle/ senior management, or anyone involved in employee management. Typical job titles might include: HR Manager, Team Leader, Executive  more...

Windows 2000 Designing a Directory Server--Part 2 Domain Struct Site Topology ...tiple domain structure. Identify the process involved in gaining access to resources across domains. Identify the types of trusts used in inter-domain access. Develop a strategy for designing a multiple domain. Identify the guidelines for designing a multiple domain tree. Identify the guidelines for designing multiple-tree forests. Identify the guidelines for designing multiple forests.  more...

Windows 2000 Designing a Directory Server--Part 2 Domain Struct Site Topology ...tiple domain structure. Identify the process involved in gaining access to resources across domains. Identify the types of trusts used in inter-domain access. Develop a strategy for designing a multiple domain. Identify the guidelines for designing a multiple domain tree. Identify the guidelines for designing multiple-tree forests. Identify the guidelines for designing multiple forests.  more...

Frontline Leadership Preparing to Lead Frontline Leadership: Preparing to Lead offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult  more...

Negotiating Advanced Negotiation Tactics ...dvanced Negotiation Tactics offers students a process for gaining control in a negotiation and specific questions that can be asked to help control a negotiation. This program gives an overview of various negotiation tactics as well as responses for each tactic. In addition, this program includes examples of unethical negotiation tactics and what to do when faced with a party that uses  more...

Advanced Six Sigma Leading Six Sigma Deployment ...trics for Six Sigma deployment. Develop strategies for gaining employees? support for Six Sigma. Audience: The target audience for this course is primarily Six Sigma deployment leaders, such as managers and executives who might be new to Six Sigma and need to know what organization-wide deployment entails, as well as executives who want to revitalize Six Sigma in organizations that  more...

Six Sigma Reducing Variation to Improve Quality ...to Improve Quality," you'll do just that. You'll begin by gaining a basic understanding of what variation is--why and where it exists and how it creates waste, and you'll learn key tools for identifying and measuring this waste in your organization. Next, you'll learn the key causes of variation and how to classify these causes as a step toward their elimination. You'll also learn the basics of  more...

Communicating and Implementing Requirements ...and documentation phase by presenting, communicating, and gaining approval of the requirements from project stakeholders. Once this solution design is agreed upon, the business analyst assists with detailed design work, testing and quality assurance activities, and supporting solution implementation. This course will explore methods of creating a requirements communication plan, developing and  more...

Implementing Creative and Innovative Ideas A creative idea only truly becomes an innovation when it is implemented successfully in the organization.After all, what's an idea without execution? Execution is crucial if the idea is to start making or saving money.The process of implementing creative ideas is what makes great ideas become brilliant ideas. But this success is never immediate. On the contrary, even the greatest ideas demand  more...