Instructor Led Gaps Training Classes in Singapore
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From The Lausanne Training and Development Group
Exemplary Customer Service
...g Different Customer Preferences and Practices
To manage Gaps in Understanding with Customers
Effective Telephone Skills emails
To Defuse Angry Customers Using Effective Listening and Other Techniques
The Importance of Emotional Competency
Appropiate body language while interacting the customers
Methods:
The Lausanne Institute is committed to the application of classroom learning to
more...
...g Different Customer Preferences and Practices
To manage Gaps in Understanding with Customers
Effective Telephone Skills emails
To Defuse Angry Customers Using Effective Listening and Other Techniques
The Importance of Emotional Competency
Appropiate body language while interacting the customers
Methods:
The Lausanne Institute is committed to the application of classroom learning to
more...
