Online Gathering eLearning - Training Resources

Framing the Problem When you frame a picture, you intend for the viewer to examine everything within that border. Problem framing is similar in that you must not only consider what objectively makes up the problem itself but also what subjective tendencies influence your view of the situation. This course is designed to help you effectively frame problems so that you're sure your line of sight is aimed straight  more...

Sales Gathering Information ...Gathering Information, is the ninth of sixteen courses in this curriculum. After the completion of this course you will be able to list the background information that helps you to qualify prospects, list sources of prospects, identify guidelines for canvassing, and list the criteria for identifying the decision-maker in an organization. The PrimeSales curriculum engages sales professionals in  more...

The Customer Service Agent in Action There are now some 7 million customer service agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the  more...

Cross-selling in a Customer Service Call If there's one advantage most companies have learned to appreciate in recent years, it's "flexibility". Technology, the economy, and global events have forced companies to cope with a host of new challenges by being flexible. Flexibility is a key factor in customer call centers. As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing  more...

Using Surveys to Measure Customer Satisfaction ...ributes of your service that customers value the most, by gathering their qualitative feedback, you need to gauge how they rate your company's ability to deliver them. This course concentrates on the techniques required to do this accurately and appropriately with the resources available to you. The first lesson explains why it's imperative that you have firm objectives for the survey in mind  more...

Establishing a Relationship with Internal Clients Even if your clients are internal to your organization, you still need to spend time getting to know them, and understanding what it is they require from you. When you are dealing with internal clients, there may be a temptation to think you know everything about them, and about the project. This course will stop you from making that mistake. It will enable you to understand your clients' needs  more...

Performance Reporting and Stakeholder Management Any project requires good communication to manage day-to-day activities and ensure success of the project--project managers need to understand what a communications model is, and how it helps promote success and resolve differences. They need to plan out a strategy to ensure that needed information is gathered and produced efficiently. Finally, the project manager is responsible for distributing  more...

Investigating the Problem Gather Evidence This course describes several data gathering techniques that can be used to improve problem analysis procedures and the resulting decisions. Professionals who want to resolve workplace challenges more effectively.  more...

Participating Effectively in Business Meetings ...gathering of people to present or exchange information, plan joint activities, make decisions, or carry out actions already agreed upon. Almost every group activity or project requires a meeting, or meetings, of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting, participants' ideas are heard, decisions are made through group  more...

Writing a Business Case Which would you rather do: prepare a business case for your latest project or go to the dentist? Given the choice, many of us would tend to choose the latter.Whether you want to invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned, written, and presented, especially when  more...

Balanced Scorecard Measuring Business Objectives In Balanced Scorecard - Measuring Business Objectives, you will learn the importance of good communication when using the balanced scorecard, the reasons for creating a balanced scorecard for each business unit, and the ways your organization can support the critical success factors outlined in a balanced scorecard. You will also learn the steps for gathering and implementing feedback about your  more...

Implementing a Succession Plan Simulation Ulema Inc. is a market research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group (URG), a wholly owned subsidiary of Ulema Inc., produces single and multi-client studies on fast moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order  more...

About 360-Degree Performance Feedback Are you ready for a change in the way your company evaluates and develops its management staff? Perhaps you are dissatisfied with the effectiveness of your current efforts to help your managers work to their potential? The 360-degree performance feedback process may be the solution to your needs. Although the use of 360-degree feedback is relatively new (approximately ten years old), public,  more...

Six Sigma and the Voice of the Customer Do you know the phrase, "caveat emptor"? It's a Latin term that means, "Let the buyer beware." It's also a legal principle stating that consumers must purchase goods at their own risk, because unless specifically asked, the seller is generally under no obligation to disclose defects. Caveat emptor once struck fear in the hearts of many wary consumers. Fortunately, the tide has turned. Increased  more...

Measurement Assessment and Metrics ...nd of every manager. An effective manager is continuously gathering, monitoring, and analyzing information as it relates to organizational performance.This course explores data analysis techniques used to detect trends of projects and processes. It describes key concepts in statistical analysis and explains how data-gathering affects the people in an organization and vice versa. It is aligned  more...

Gathering Requirements This module outlines a formal five-phase approach to network design. . It can be used by an outside consultant or an internal Information Services (IS) group. This network design process, as presented here, is very methodical. This level of detail helps ensure that the designer gathers all necessary information, considers all options, and keeps all key players well informed. Experienced network  more...

Cisco DESGN 2 0 Network Design Methodology To recognize the principles of SONA and the network design methodology, and document an enterprise network design solution Network engineers, network system analysts, and maintenance personnel responsible for designing small to medium-sized and enterprise networks; individuals seeking the Cisco Certified Design Associate (CCDA) certification and those individuals targeting towards the Cisco  more...

Oracle Database 10g Miscellaneous New Features To recognize how various new features are used in Oracle 10g Oracle 8i or 9i certified professionals who wish to upgrade to Oracle Database 10g certification; developers interested in the technical aspects of Oracle Database 10g  more...

Design Team - Business Process Modelling ...ole process of applying each technique - from information gathering through to final verification. The diagrammatic standards within the course are compatible with all major proprietary tools and methodologies, including the SAP R3 3.0 "Reference Model". This course teaches the whole process of business process modelling. It uses interactive problem solving to develop a thorough understanding  more...

Role Play Preparation Skills The thought of giving a presentation can turn the most rational person into a nervous wreck. But in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you rise to the occasion, by putting your preparatory skills to the test. From within a fictitious but realistic case study you can step through  more...

Microsoft SQL Server 7.0: Designing and Implementing Data Warehouses - Part 1 This is the first course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-019, Designing and Implementing Data Warehouses with Microsoft SQL Server 7.0. At the completion of this course, students will learn to identify the characteristics of different decision support systems and components and tools used in data warehousing; identify the  more...

Exit Interviewing Skills Conducting an Exit Interview Exit Interviewing Skills: Conducting an Exit Interview covers how to follow the exit interview process, use descriptive statistics for analysis, and report exit interview results. The program covers how to calm upset employees, handle complaints, and prevent information distortion. It also covers how to use effective analysis tools, compile information for analysis, and follow up on problems. HR  more...

System Analysis and Design ...m analyst. Its discusses various steps and tools used for gathering information that will be required for preliminary investigation. The course identifies the types of feasibility analysis and the method to analyze the cost and benefit of a project. Further, the course introduces the concept of system design and the documentation tool required for the structured design of a system. Finally, the  more...

Software Engineering Concepts The Software Engineering Concepts WBT provides an introduction to the basic concepts of software engineering. It examines the software development process, and the relative strengths and weaknesses of various software process models. It also describes various approaches to requirement gathering and problem analysis. The students will also learn to specify and validate requirements. Managers,  more...

Fundamentals of Network Security To cater to the growing demands of information exchange, most organizations have implemented computer networks. As a network administrator, you need to determine and analyze the risks to the data residing on your network. Additionally, you need to implement various processes to track the security holes on your network. Based on your assessment of the risks and security holes, you can prepare a  more...

Defining MS .NET Solution Architectures Part 1 This is the first of a four-part curriculum that prepares the learner for Exam 70-300. The course opens with an introduction to the MSF framework - its structure and modelling notations. It then covers the Envisioning phases with particular coverage of its deliverables - the Vision/Scope Document and the Project Structure and Risk Assessment documents. The course then covers in detail the  more...

Defining MS .NET Solution Architectures Part 1 This is the first of a four-part curriculum that prepares the learner for Exam 70-300. The course opens with an introduction to the MSF framework - its structure and modelling notations. It then covers the Envisioning phases, with particular coverage of its deliverables - the Vision/Scope Document and the Project Structure and Risk Assessment documents. The course then covers in detail the  more...

Interviewing Skills: Preparing for an Interview In Interviewing Skills: Preparing for an Interview participants learn how to prepare themselves to interview a prospective employee. Participants learn to identify factors that are key to the prospective employee's success on the job including fit with your organization's culture and with the communication styles of co-workers. As a result they enter the interview process with data-gathering  more...

Sexual Harassment: Preventing Sexual Harassment Claims Sexual Harassment: Preventing Sexual Harassment Claims offers the student an overview of how sexual harassment affects companies and how they can be legally responsible for incidents of sexual harassment. The program details how to create a sexual harassment policy what criteria should be included in an effective policy and how to implement the policy. In addition the program teaches the learner  more...

Gathering Your Circle - The Essential Guide to Womens Circles Women's Circles are becoming the fastest growing forums for creating "unity" amongst women. A women's circle can be as simple as a small gathering of friends to an elaborate, well designed meeting of like-minded women. I Whether your circle is one of knitting, sewing, crafting, empowering women, uniting women, a healing circle, this class offers you step-by-step guidance on how to decide the  more...

User-Oriented Methods for Software Quality - e-Learning Version ...important sides of user involvement in software projects: gathering and documenting user requirements, and testing from the user perspective. The instructor for this course is Randall Rice, a facilitator and designer of many user acceptance tests in a variety of project settings. This presentation is for anyone who needs to understand and apply solid techniques for user-oriented activities  more...

Gathering Defining and Testing User Requirements - e-Learning Version ... This is a basic course in understanding the process of gathering, defining, testing and managing user requirements. You will learn the requirements process from start to ongoing maintenance. This course is ideal for people who are just learning about the importance of user requirements, or for those who need a defined process for requirements management. This is a practical  more...