Gathering Information Training
What type of Training do you want?
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 online course |
 instructor led class |
 learn at home |
 group study |
 self directed training |
 cd based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer based learning |
 discount pricing |
 online tutorial |
From Results Through Training
SuperService
Objective
This workshop provides participants with techniques to deliver the type of excellent customer service that gets noticed.
Content
Characteristics of SuperService; Making a positive connection with customers; SuperService on the phone; Gathering information from customers; Communicating information and policies; Developing and implementing win-win solutions; Dealing with difficult
more...
Objective
This workshop provides participants with techniques to deliver the type of excellent customer service that gets noticed.
Content
Characteristics of SuperService; Making a positive connection with customers; SuperService on the phone; Gathering information from customers; Communicating information and policies; Developing and implementing win-win solutions; Dealing with difficult
more...
Creative Problem Solving & Decision Making
Objective
Participants will leave the workshop ready to apply their new problem-solving skills to a specific problem they face on the job.
Content
Framing a problem; Determining who to involve in problem solving; Gathering information; Analyzing data; Determining root cause; Developing potential solutions; Creative thinking; Evaluating and selecting solutions; Creating implementation plans;
more...
Objective
Participants will leave the workshop ready to apply their new problem-solving skills to a specific problem they face on the job.
Content
Framing a problem; Determining who to involve in problem solving; Gathering information; Analyzing data; Determining root cause; Developing potential solutions; Creative thinking; Evaluating and selecting solutions; Creating implementation plans;
more...
Gathering Information Training Providers and Trainers
Spectra Mind Solutions ...ment Defining the process
4. Requirements Elicitation Gathering Information
5. Requirements Analysis and Documentation Defining the Solution Model
6. Requirements Communication Ensuring Stakeholder involvement
7. Solution Assessment and Validation Supporting the Balance of the Product Life Cycle
8. UML modeling and prototyping (Rational Rose, Visio, Erwin, Visual paradigm, Enterprise more...
