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FrameMaker II Diving In Create books with multiple files; generate and format tables of contents and indexes; use cross-references, footnotes, variables, and conditional text; and convert documents to other formats, such as Adobe PDF and HTML. You can download the trial version of this software from the Adobe FrameMaker product site.  more...

Search Engine Marketing Strategies for Small Business Operations - Instructor Led Let an Search Engine Expert teach you how to quickly obtain top rankings and generate $$$ for your small business. A Great Value!  more...

Writing Skills : Writing Business Letters Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints for wording and structuring business letters and on shaping powerful paragraphs. Whether  more...

Writing Skills : Writing Long Documents Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints for outlining and structuring longer documents and for creating that vital executive  more...

Writing Skills : Editing your Writing Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will outline the value of spending quality edit time and give you practical tips and hints for editing objectively and  more...

Writing Skills : Simple, Powerful English vClear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will help you choose simple, powerful words that make your message crystal clear. Whether you're writing to take care  more...

Writing Skills: Writing Direct Mail Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results through direct mail. It gives guidelines on planning and structuring your mail shot, examines the language you choose to enhance your message and gives tips and hints on effective follow up. Whether you're  more...

Writing Skills : Writing to Complain Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course gives you a step by step guide to writing concise and effective complaint letters that get results. It looks in detail at the importance of addressing your letter to the correct person, stating your complaint clearly and succinctly; what  more...

Writing Skills : Resolving Written Complaints Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints for replying to written complaints assertively, to win the customer back onto your side  more...

Writing Skills : Inter-Office Communications Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints on creating concise, powerful memos, emails and other inter-office communications that  more...

Writing Skills : Credit Control Letters Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints for writing credit control letters that work - that get your company's money back without  more...

Getting Ready to Write Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course lays the groundwork for solid persuasive writing. It explores the pros and cons of different methods of communication and helps you make the best choice. It will help you set your objective and gives tips on how to identify the best tone for  more...

Effective Email Series: Send the Right Message The speed of communication is increasing beyond belief, and e-mail has revolutionised the way we operate. We have the power at our fingertips to communicate instantly - to hundreds of people - wherever they maybe. But writing quickly doesn?t mean the same as communicating effectively. A hasty e-mail can annoy, confuse or fail to impress. Anyone can click the buttons, but making e-mail "click"  more...

Oracle Applications 11i General Ledger: Transactions This course covers concepts of transactions and the procedures for creating different types of journals that are useful in specific situations.  more...

Microsoft Windows NT Server 4.0 Network Analysis and Optimization - Part 1 This is the third course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a  more...

Microsoft Excel 97 Intermediate This highly interactive CBT contains six units that cover intermediate Excel skills. Through step-by-step instruction within a realistic simulation of Microsoft Excel 97, students learn how to work with formulas and functions, automate tasks, use and analyze list data, enhance charts and worksheets, and work with Excel and the Internet. Performance-based Pre- and Post-Assessments create a custom  more...

Microsoft Excel 97 Advanced This highly interactive CBT contains five units that cover advanced Excel skills. Through step-by-step instruction within a realistic simulation of Microsoft Excel 97, students learn how to perform "what-if" analysis, create PivotTables, exchange Excel data with other programs, control worksheet properties and calculations, and program with Excel. Performance-based Pre- and Post-Assessments create  more...

Configuring Basic and Advanced Route Plans To explain how to configure basic and advanced route plans in Cisco CallManager IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Microsoft Office 2000 - Advanced FrontPage To provide advanced users of FrontPage 2000 with skills in using navigation, themes, frames, forms, and databases on a web site Anyone wishing to become familiar with FrontPage 2000 or needing to create professional-standard Internet or intranet sites quickly and easily; students who wish to become certified as a Microsoft Office Specialist  more...

Planning Your Field Sales Approach What factors mark the difference between mediocre and great field sales performance? One characteristic of highly effective field sales representatives is their ability to efficiently plan their sales approach for both existing customers and prospects, as well as managing their time and territories effectively. Planning Your Field Sales Approach provides practical tools for determining call and  more...

The Food and Beverage Industry Overview Version 2 ...t do all this while keeping operating costs low enough to generate surplus to reinvest in supply chain and infrastructure needs.This course provides a high-level overview of the food and beverage industry environment, including its relevant business and regulatory issues, key players, trends, and infrastructure. The course explores the i Consulting Houses, corporations, and  more...

The Banking Industry Overview Version 2 Can you imagine a world without banks? In the past, banks focused on loans and deposits, debits, and credits. Now, due to dramatic changes in the world economy, banking is a far more complex business. On a daily basis, the industry must deal with margin pressures, consolidation, and technological and marketing challenges, not to mention unforeseen financial and political crises. However, with cash  more...

The Contact Center and Technical Support Agent ...w years, organizations have realized that it is easier to generate revenue from an existing customer base than to find new customers. Retaining customers has become paramount, and technical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as businesses realize  more...

Identifying Your Customer s Expectations ...tomers want to see demonstrated, what external influences generate customers' expectations, and how your company's ability to fulfill expectations at various levels impacts on customer satisfaction. Too often, the service that customers receive is based more on the needs of the company than the wants of the customer. For example, customer interface technologies are usually introduced to save on  more...

Investigating the Problem Use Investigative Tools This course introduces process-oriented methods that assist in the analysis of various elements associated with a stated problem. Professionals who want to resolve workplace challenges more effectively.  more...

Making Group Decisions Ensure Group Success This course describes four methods to generate successful problem solving decisions. Professionals who want to resolve workplace challenges more effectively.  more...

The Role of Critical Thinking in Organizations In the organizational arena, applied critical thinking skills provide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay  more...

Developing Fundamental Critical Thinking Skills You may not need an MBA to succeed in the corporate arena, but regardless of position or industry, you do need to be able to analyze, reason, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental  more...

Participating Effectively in Business Meetings ...vities are focused on desired results. Good meetings help generate enthusiasm for a project, build skills for future projects, and provide participants with techniques that may benefit them in their future careers. As a chairperson, a secretary, or a group member, it is crucial to your meeting's success to know what your role is during a meeting. By knowing your duties, you can effectively  more...

E-mail and Organizational Communication E-mail is much more than sending information back and forth. This communication tool can change your entire organization. E-mail can affect how you communicate, where you work, what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success. The target is individuals who use e-mail for  more...

Creating Successful Solutions Solve Problems Creatively This course helps learners investigate inventive strategies to generate creative solutions. All levels of professionals who supervise the performance of other staff members.  more...

Introduction to Economics Products and Markets Having covered the basics of markets and consumers, learners can now examine the relationships between producers and the markets in which they sell in this course Products and Markets . Learners discover what drives short and long-run costs as well as what makes markets competitive. Different market types and producer theory are also explained. This course is aimed at Managers, Directors, and  more...

Accounting Fundamentals ...ccounting, how to maintain accounting records, and how to generate financial statements. A business deals with many transactions in a single day, so it's important to keep up-to-date records of its finances. Individuals who require knowledge of the basics of accounting, who are starting a business, who are learning to manage the accounting activities of a business, who need to review standard  more...

Accrual Accounting Procedures ...ned by a business must match all the expenses incurred to generate that revenue. This course will explain the step-by-step procedures to properly record incomplete transactions at the end of an accounting period. The transactions typically involve expenses, revenue, and depreciation. Accrual accounting procedures will ensure that your financial information about the business's performance is  more...

Analyzing Cash Flow Statements ...ability to meet short-term obligations and to efficiently generate revenue, (2) ability to generate future revenues and meet long-term obligations, (3) ability to provide financial rewards and attract and retain financing, and (4) ability to generate positive market expectations. Individuals who require knowledge of the basics of accounting, who are starting a business or interested in becoming  more...

Quality Management Quality Management Tools ... performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams, interrelationship diagrams, affinity diagrams, activity network diagrams, and brainstorming. Managers, supervisors, or  more...

Using Basic Dreamweaver MX Tools To describe the functions and features of the basic Dreamweaver MX tools Web professionals; home users and end users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash MX developers using Macromedia Dreamweaver MX to create web pages  more...

Adding Professional Features to an ASP NET User Interface To be able to create a user interface that incorporates user assistance features, accessiblity functionality, and advanced validation features Web developers who are familiar with the fundamentals of Microsoft ASP.NET and who wish to broaden their ASP.NET programming abilities, especially those pursuing MCAD or MCSD .NET certification  more...

UNIX Programming Tools The UNIX Programming Tools course is designed to introduce some of the development tools commonly available on the UNIX operating system. These are powerful tools that can cut down on development time as well as simplify the tasks of maintaining a system. This course introduces the UNIX operating system, cc. It covers the main options available as well as the file naming conventions cc requires.  more...

Win2000 Active Directory Design Active Directory Security and Replication Strategies This course helps you plan your use of Active Directory in Windows 2000, through a discussion of Active Directory security and replication strategies. First, the course explains group policies, different types of group policy objects (GPOs), group policy inheritance and precedence, and how to administer and manage a group policy. You will learn about operations masters, their relation to domain  more...

WebSphere 5 0 Workload Management Scalability and Failover To give an overview of how to implement scalability, and web server workload management and failover in a WebSphere environment Those wishing to qualify as an IBM Certified System Administrator for WebSphere Application Server 5.0; this Certified System Administrator is expected to perform the installation, configuration, and day-to-day tasks associated with ensuring the smooth and efficient  more...

COBOL Calculation Applications This course will present task-based, real-world scenarios covering the design, coding, and implementation of one type of COBOL application that is commonly required by businesses with large files. A subset of the contents of a sequential master file are retrieved. Calculations are performed on the data and a print file is generated. This course is based on ANSI X3.23-1974 and ANSI X3.23-1985 COBOL  more...

COBOL Basic File Processing TA COBOL product recall application will be created that accepts input from a sequential sales file and an index customer file, then generates a sorted customer contact file. This course is based on ANSI X3.23-1974 and ANSI X3.23-1985 COBOL standards. This course is designed for individuals with some prior programming experience who require an introduction to, or to be reacquainted with, the  more...

COBOL Complex File Processing ...test contact information and a master contact log file is generated. The second application merges the master contact file with the old contact log file to create a new master contact log file. This course is based on ANSI X3.23-1974 and ANSI X3.23-1985 COBOL standards. It is a prerequisite to COBOL: Interactive Applications. This course is designed for individuals with some prior programming  more...

COBOL Interactive Applications This course will present task-based, real-world scenarios covering the design, coding, and implementation of one type of COBOL application that is commonly required by businesses with large files. An application will be created that allows a user to update a relative master recalled parts file by manually inputting the data, and automatically generate a transaction log of the updated records. This  more...

COBOL Report Generation This course will present task-based, real-world scenarios covering the design, coding, and implementation of one type of COBOL application that is commonly required by businesses with large files. This interactive application will write a recall customer notification report and a recall status report. This course is based on ANSI X3.23-1974 and ANSI X3.23-1985 COBOL standards. This course is  more...

Fundamentals of Network Security To cater to the growing demands of information exchange, most organizations have implemented computer networks. As a network administrator, you need to determine and analyze the risks to the data residing on your network. Additionally, you need to implement various processes to track the security holes on your network. Based on your assessment of the risks and security holes, you can prepare a  more...

IP Telephony Authentication and Encryption To recognize the threats to a Cisco IP telephony environment and how to configure it for secure operation IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Managing the CallManager System To use IP traffic analysis, reporting, and system tools to manage the performance of the CallManager environment IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

VPNs Using Certification Authorities to recognize how to configure and verify IPSec VPN using CAs The primary target includes network designers, network administrators, network engineers, and system engineers.  more...

Cisco BSCI 3 0 Implementing IPv6 To enable you to describe the IPv6 features and functions that satisfy the requirements of IPv6 addressing Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications; network administrators, technicians, and senior network support staff who are responsible for implementing and managing network environments  more...

Oracle-Supplied Packages and DBMS_SCHEDULER To use Oracle-supplied packages Database administrators, application developers, and database operators  more...

Dynamic SQL and Metadata To write dynamic SQL and use the DBMS_METADATA package Database administrators, application developers, and database operators  more...

Displaying Multiple Table Data and Using Set Operators in Oracle Database 10g To demonstrate how to retrieve data from multiple tables using joins and how to use set operators in Oracle 10g databases Database administrators, application developers, and database operators  more...

Administering Data Placement in a DB2 UDB To describe the administration and placement of data in a DB2 UDB database Anyone wishing to gain knowledge of DB2 UDB; end users seeking advanced competence in DB2 UDB; candidates for IBM DB2 UDB V8.1 for Linux, Unix and Windows Database Administration certification, and those working towards IBM Certified Database Administrator  more...

Hazardous Waste Generator Awareness This one-hour course provides basic information on hazardous waste determination and characterization. In addition, this course describes the three types of Generator Status (Conditionally Exempt Small Quantity Generator, Small Quantity Generator, and Large Quantity Generator) along with applicable requirements. Generators must manage their hazardous waste per the RCRA regulations. Thus,  more...

QuickBooks Pro 2002 - I The QuickBooks Pro 2002 - I course is the first course of the QuickBooks Pro 2002 curriculum. This course familiarizes users with the features and interface of QuickBooks Pro 2002. It also teaches users how to set up a company file and provide access to it to multiple users. This course also details the process involved in creating accounts and lists and then adding detailed transactions to them.  more...

QuickBooks Pro 2005 - Basic Accounting ...lls. Further, the learner is taught to create budgets and generate reports. The course also deals with the procedure for protecting, sharing, and backing up data. The course is primarily targeted to address the needs of home office computer users with basic to intermediate skills looking to use their PC as a productivity tool. The audience will be primarily interested using the software for  more...

Outlook 2003 and Business Contact Manager To demonstrate how to use Outlook 2003 with Business Contact Manager Personnel at all levels of the enterprise; end users seeking competency in the advanced functionality of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003  more...

Microsoft Office 2000 - Intermediate Access To provide an introduction to the core concepts of Microsoft Access 2000 and the skill areas of creating and enhancing a report, working with queries, and integrating data End-users seeking to become familiar with Microsoft Access 2000; end-users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Access 2000 at Core level  more...

Microsoft Office 2000 - Advanced Access To provide an introduction to the core concepts of Microsoft Access 2000 and the skill areas of modifying and enhancing a table, a form, working with Access tools, and integrating Access with the Web End-users seeking to become familiar with Microsoft Access 2000; end-users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Access 2000 at Core level  more...

Data Management and Analysis with Excel 2002 The Data Management and Analysis with Excel 2002 WBT is the second course in the Office XP: Excel 2002 curriculum. This course teaches the user how to effectively manage data in Excel and analyse data based on certain functions. The functions dealt with in this course include mathematical, logical, date and time, text, lookup and reference, financial, and statistical functions. Additionally, the  more...

Advanced Features of MS Project 2000 This is the second course in the Project 2000 curriculum. It acquaints the students with the advanced capabilities of Project 2000. It enables students to plan, create and assign tasks and resources. It also enables students to manage and generate project reports, and access risks. Additionally, it enables students to use Project Central 2000 for communicating information and managing the Project  more...

Paint Shop Pro 8 Part 1 - Getting Started This objective of this course is to give the learner a comprehensive introduction to the capabilities and tools of Paint Shop Pro 8. Painting and Drawing tools are covered, as is the creation and management of images and various color management guidelines. Paint Shop Pro's useful Browser tool is covered. Basic end user who wishes to use Paint Shop Pro 8 to generate and work with images with a  more...

ECDL ICDL 4 Module 5 Database - Access 2003 Queries and Reports To outline the processes for creating and modifying queries and reports. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a database application; end users wanting to become familiar with database concepts; end users wanting to attain competency in using  more...

Adobe Acrobat 7 0 Pro Document Review and Validation This course teaches the learner how to review PDF documents. The learner will review PDF documents by using various review tools such as watermarks, markups, notes, and comments. The course further covers various PDF settings which the learner can use to enhance the PDF documents. The learner is taught how to use the preflight option to check if documents are as per expected standards. This course  more...

Advanced Six Sigma - The Improve and Control Phases of DMAIC The Improve phase in the DMAIC model of Six Sigma implementation helps the practitioners to generate solutions select the best solution and implement it to improve the performance of processes. The Control phase is the final phase of the DMAIC model. It enables the Six Sigma team members to apply a set of tools and techniques to maintain the new improved process.  more...

QuickBooks Pro 2002 - II The QuickBooks Pro 2002 - II course is the second course in the QuickBooks 2002 curriculum. This course describes the features of QuickBooks and enables the user to automate accounting tasks. It also enables the user to manage and monitor inventory effectively. Additionally it details the process of setting up an online bank account and performing online transactions. The course provides  more...

Delegation: Understanding Delegation ...Delegation " you will learn what delegation is and how to generate a delegation climate in your workplace. Outlining the benefits of delegation and the reasons why it is so important the course then teaches the positive results of delegation as well as how to identify potential delegates and some strategies for managing them effectively. The course encourages learners to examine their existing  more...

MS Office 2000: Access for Experts II This course teaches the student how to generate reports, create data access pages, and define macros. The course also teaches the student to integrate data and implement security.  more...

Object-Oriented Analysis and Design with UML Part 2: Analysis, State Diagrams and Activity Diagrams This second course in the series focuses on analyzing and modeling system behavior. It describes how to create a conceptual model that identifies the concepts in a problem domain and how to model the system events that actors generate with system sequence diagrams. This course also introduces dynamic modeling with state and activity diagrams.  more...

CIW Enterprise Specialist Part 1: CORBA Introduction, IDL, and Clients This is the first course in a five part series that introduces the student to the CORBA framework the Interface Definition Language and the building of CORBA clients. Topics covered include the role of the Object Management Group and each of the fundamental elements of the CORBA architecture such as ORB IDL Object Adapters and CORBA Services the IDL. The IDL constructs - modules interfaces  more...

CIW Enterprise Specialist Part 2: CORBA Servers, Advanced Features, and Security ...icipant will learn how to use the IDL-to-Java compiler to generate server skeletons and how to implement CORBA objects using these skeletons. Server IDL skeletons CORBA servers and naming services and server invocation are covered in detail. This course also covers factory and callback objects with conceptual information on each object type and instruction on how to design and how to use them.  more...

Microsoft Access 2000 Designing and Implementing Database Applications Part 1 - Database Design This is the first course in a five-part series that will provide IT professionals with the knowledge and skills necessary to design and implement database solutions using Microsoft Access 2000. At the completion of this course students will learn to identify the guidelines for selecting database architecture; create the key objects in a database application and generate outputs; identify the  more...

Oracle Designer 6i First Class: Design and Generate This is the second title in a series of two and covers the same material as the second half of the Instructor Led course Oracle Designer6i: First Class. This course takes students along a streamlined path through the Oracle Designer development environment. It follows on from the first title in the series Oracle Designer First Class 6i: Analysis and covers transforming the analysis model into  more...

Creativity and Innovation: Increasing Personal Creativity Creativity and Innovation: Increasing Personal Creativity offers the student information required to mentally and physically prepare for creativity; incorporate innocence intuition and adventure into creative thinking; and use creativity to generate ideas and solve problems. The program describes exercises that can be used to prepare the mind and body for creative thinking and explains the most  more...

Strategic Decision Making: Making the Right Decision Strategic Decision Making: Making the Right Decision offers the student an overview of how to generate options and select the best one. The program details how to develop numerous high-quality options as well as how to evaluate the options and make a final choice. In addition the program teaches the learner how to review and learn from his or her experience and the experiences of others.  more...

IBM Programming XML and Related Technologies Part 2: Using XML This course firstly provides a general overview of how to generate XML documents from Java objects. It introduces Java programming with XSL Transforamtions (XSLT). It covers architectural implications of incorporating XML into business applications. Lastly this course shows how to use the DB2 XML Extender to import and export XML from a DB2 database.  more...