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Writing Workshop COURSE DESCRIPTION: Communication is the transference of thought from one person to another. The effectiveness of that communication is confirmed if the two parties understand the desired message. The three primary methods of communication include seeing, speaking and writing. Good writing is a SKILL that has to be learned. It is like learning to ride a bike or play golf or use a machine.  more...

Managing Change in the Workplace This self-paced program is intended for everyone expected to lead, manage and implement change. It covers every aspect of managing change, including essential principles, managing stakeholders, dealing with resisters, the role of project management, building effective change teams and more. The participant is also introduced to our unique CHANGE Approach to leading and managing change. As you  more...

Training Program Evaluation This self-paced program is intended for practitioners wanting to measure and report on the impact of their workplace training programs. Do you need to measure the effectiveness of your training programs and report the results in financial or non-financial terms? With this comprehensive program, you will be able to demonstrate the impact of training on productivity, efficiency, quality, customer  more...

Using Training to Improve Workplace Performance ...our evaluation report professionally and persuasively. To get you applying your learning immediately, the program is packaged with over 20 customizable Microsoft Word and Excel templates, guides and forms that you will use in all your improvement and evaluation activities. Learn how to act strategically by: * fashioning the right workplace environment for effective skills transfer  more...

Writing Learning Outcomes Many training initiatives serve no useful purpose for the organization. A primary cause of failure is poorly defined course objectives and learning outcomes. This self-paced program is designed for trainers, facilitators, instructional designers and training managers who want to get more out of the training courses they design and conduct. By following this step by step program, you will  more...

Call Center Agent Training Certificate Program The course is designed for the person looking to become a Call Center Agent. In this course, we provide the student with 8 training modules. These training modules take you through an introductioon to call center terminology and design through the customer service skills needed to provide world class customer service over the phone. This course, like all of our training programs, is designed  more...