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Given Scenario Training Seminars and Classes

From 123-CBT Computer Based Training

Java Programming with Java SE 6 0 Java Utilities

...Integer and Long wrapper classes to manipulate bits for a given scenario, and identify the function and benefits associated with autoboxing and autounboxing in Java SE 6. 0. Java String, StringBuffer, and StringBuilder classes - specify the code required to test the equality of strings, carry out pattern matching in regular expressions, and modify strings and string buffers for a given more...

Java Programming with Java SE 6 0 Java I O

.... io package to access files and read and write data in a given scenario, and recognize how a Console class works. The java. nio package - use the classes of the java. nio package to modify buffers, get information about disk usage, retrieve a channel, and transfer data between channels. The Scanner class - use a scanner to retrieve input from a specific source. Formatting more...

Performance Reporting and Stakeholder Management

...ques for performance, gather and compile information in a given scenario, and match outputs of performance reporting to examples. Finally, they will identify how the inputs to managing stakeholders are used, select examples of tools and techniques for managing stakeholders, use an appropriate communications method to communicate and resolve issues with stakeholders in a given scenario, and more...

Communications Planning and Information Distribution

...use an Information Distribution method appropriately in a given scenario, and they'll learn about examples of outputs of Information Distribution. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the more...

IBM DB2 Universal Database V6 1--App Development

...data with logical conditions using a CASE expression in a given scenario. Unit 2: Application Development Objects Duration: 1 - 2 Hour(s) Identify valid DB2 object names. Control a schema using a SET SCHEMA statement. Identify valid User-Defined Type (UDT) comparisons. Identify the User-Defined Function (UDF) type and its function. Register stored procedures using a CREATE more...

IBM DB2 Universal Database V6 1--App Development

IBM DB2 Universal Database V6 1--Fundamentals

...ents. Apply DB2 functions to groups within a table for a given scenario. Retrieve data from multiple tables given a scenario. Enter data into a table using an INSERT statement. Modify data in a table using an UPDATE statement. Remove data from a table using a DELETE statement. Identify considerations in embedding SQL in applications for DB2. Sequence the steps to prepare to run an more...

Exchange 2000 Infrastructure Design--Part 2

... 2 Hour(s) Select the optimal traffic flow plan for a given scenario. Identify the connectivity features of the Active Directory Exchange environment. Identify the features of the DNS configuration for Exchange 2000 Server. Identify methods of troubleshooting DNS name resolution problems. Identify guidelines for the configuration of an Active Directory Connector (ADC). Identify the more...

Designing Cisco Network Service Architectures Part 5

...s. Identify optimal decisions for designing a WLAN in a given scenario. Unit 2: Designing Content Networking Solutions (3 hours) Identify features of content networking. Identify features of the content caching components of a Cisco content networking solution. Identify features of the content switching and routing components of a Cisco content networking solution. Identify more...

Designing Cisco Network Service Architectures Part 4

...dentify optimal decisions for designing QoS services in a given scenario. Unit 2: Designing IP Telephony Solutions 1 (3 hours) Identify features of the CallManager component of a Cisco IP telephony solution. Identify features of the gateway and control protocol components of a Cisco IP telephony solution. Identify features of the transcoder and conferencing components of a Cisco IP more...

Designing Cisco Network Service Architectures Part 2

...decisions when designing a network management system in a given scenario. Unit 2: Designing for High Availability (3 hours) Identify features of a Cisco IOS high availability architecture. Identify characteristics of fault-tolerant devices and redundant topologies. Identify features and functions of Layer 2 and Layer 3 redundancy. Identify design considerations for the components more...

Designing Cisco Network Service Architectures Part 1

... options when designing an Enterprise Campus Network in a given scenario. Identify features of Enterprise Edge network design. Identify steps in designing the Enterprise Edge Network. Identify considerations for designing WAN topologies. Identify characteristics of the remote access module. Identify guidelines for selecting remote access infrastructure components. Identify uses of more...

Lotus Domino R5 System Admin Part 7 Security Planning Implementation

...o replicate specified changes to a database replica, in a given scenario. Identify the guidelines for setting server access in the database ACL to ensure proper database replication. Create a role from the workspace. Control access to a form by creating a form Create access list. Control access to a view by creating a view read access list. Unit 4: Document Security Duration: 1 more...

C Programming - Part 2

...implement a friend relationship between two classes for a given scenario. Identify the code to implement a friend relationship between a non-member function and a class for a specific scenario. Identify the code to implement a function of a class as a friend function of another class for a given scenario. Identify the implications of a friend relationship between two classes. Identify the more...

C Programming - Part 3

...e the code to declare a bit field in a structure, for the given scenario. Identify the result of the expressions that use bitwise logical operators, given the values of the variables used in an expression. Identify the output of the expressions that use bitwise shift operators, given the values of the variables used in an expression. Identify the option that lists the one's and two's more...

NetWare and Windows NT Integration - Part 3

Course Overview This course is the third in a three-part series on Integrating NetWare and Windows NT. This course covers user access in an integrated network, managing the Novell Client for Windows NT, and managing users with Z.E.N. Works. L earn To: Install the NDS for NT tools and access them from NDS. Configure user access to the Windows NT domains and user groups. Manage a more...

NetWare and Windows NT Integration - Part 1

...e permission that should be assigned to a user based on a given scenario. Identify the prerequisites to create a directory share in Windows NT. Create a directory share in Windows NT from the Windows NT Explorer. Identify the NTFS directory permission that should be assigned to a user based on a given scenario. Grant an NTFS permission to a user account by using the pop-up menu. Unit 3: more...

Exchange Server 5 5 Design Implementation - Part 1

Course Overview This is the first course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. L earn To: Identify the features of shared-file messaging systems and client/server messaging systems. Identify the core and additional more...

Exchange Server 5 5 Concepts and Administration - Part 3

...anning a backup strategy. Select a backup strategy for a given scenario. Make a backup of the Microsoft Exchange Databases on a tape drive by using the Backup option. Identify the functions of the Exchange Server-specific switches. Identify the methods to verify the success of a backup event. Identify the other data that needs to be backed up in addition to Information Store and Directory more...

SQL Server 7 0 Designing and Implementing Data Warehouses - Part 2

...t meets the design requirements of a data warehouse for a given scenario. Identify the factors that determine the feasibility of implementing data warehouse architecture. Identify the reason based on which you will decide to use relational or multidimensional storage for a data warehouse. Match the approaches to data warehouse storage design with their descriptions. Identify the features of more...

Visual C 6 0 Designing Implementing Distributed Applications - Part 2

...that is to be used to resolve the programming errors in a given scenario. Unit 2: Deploying a Visual C++ Application Duration: 2 - 3 Hour(s) Match the deployment method with the factors to be considered when planning a deployment. Select the appropriate deployment strategy for a given scenario. Identify the reasons to select Microsoft Systems Management Server (SMS) as an aid in more...

Visual Basic 6 0 Designing Implementing Distributed Applications - Part 4

...) Identify the types of communication to be used in a given scenario. Identify the features of Microsoft Message Queue Server (MSMQ). Sequence the steps taken by MSMQ to send and receive messages. Identify the features of the MSMQ clients. Create a queue by using the MSMQ Explorer. Write the code to send a message by using the MSMQ objects. Write the code to receive a message by using more...

Visual Basic 6 0 Designing Implementing Distributed Applications - Part 3

...methods that you will use for navigating a recordset in a given scenario. Identify the lock type best suited for a specific situation. Modify data in a SQL Server database by using the Connection object to directly execute SQL statements. Modify data in a SQL Server database by using the Prepared property of the Command object. Modify data in a SQL Server database by using a Recordset more...

Visual Basic 6 0 Designing Implementing Distributed Applications - Part 1

...ify the components and services of a logical design for a given scenario. Identify the application parameters based on which the impact of a logical design needs to be assessed. Identify the Visual Studio 6 Enterprise Edition tool for a given enterprise development scenario. Identify the Visual Studio 6 Enterprise Edition development tool for building an enterprise application according to a more...

Visual InterDev 6 0 Active Server Pages and Data Access

... Identify the syntax of an HTTP request method line in a given scenario. Match the collections of the Request object with their functions. Write the code to extract information from the header of an HTTP Request message in a given scenario by using the QueryString collection. Write the code to read form data in a given scenario by using the Form collection. Match the header fields of an more...

Visual InterDev 6 0 Active Server Pages and Data Access

Visual InterDev 6 0 Planning a Web Application

...ntify the type of application model that is suitable in a given scenario. Match the roles in the Web site development teams with their responsibilities. Sequence the activities in the Web life cycle. Identify the Microsoft Solutions Framework (MSF) design principles. Match the security threats with their examples. Identify the considerations for implementing security in a Web application. more...

NetWare 5 Administration - Part 3

...ry Services (NDS) object to be assigned as a trustee in a given scenario. Identify the concept of inheritance and block inheritance by creating new trustee and an Inherited Rights Filter (IRF). Calculate effective rights of a user. Identify the set of rights inherited by a folder in a given situation. Set a new trustee assignent to block the inheritance of rights. Set an IRF to block the more...

Building Cisco Remote Access Networks Part 1

...ds to configure asynchronous connections with modems in a given scenario. Unit 3: PPP - PAP and CHAP (3 hours) Identify features of Point-to-Point Protocol (PPP). Identify commands used to enable Point-to-Point Protocol (PPP). Identify async interface commands for addressing on an asynchronous interface. Identify features of Password Authentication Protocol (PAP) and Challenge more...

Building Cisco Remote Access Networks - Part 2

... Identify the commands to configure NAT on a router in a given scenario. Unit 2: Cable Technology (1 hour) Identify features of cable technology. Identify features of digital signals over radio frequency (RF) channels. Identify features of cable technologies. Identify uses of cable technology components. Identify features of Digital Subscriber Line (DSL). Identify features more...

Building Cisco Remote Access Networks - Part 3

...e commands to configure a router for ISDN operation, in a given scenario. Unit 3: Optimizing DDR with Dialer Profiles (2 hours) Identify functions of dialer profiles. Identify elements of dialer profiles. Identify commands used to configure dialer profiles. Identify commands used to verify dialer profiles. Identify guidelines for troubleshooting unsuccessful outgoing calls. more...

Building Cisco Remote Access Networks Part 4

...entify the commands to configure queuing on a router in a given scenario. Unit 2: User Access Security (4 hours) Identify features of Cisco security. Identify features of Cisco Secure Access Control Server (ACS). Identify features of authentication, authorization, and accounting (AAA). Identify functions of authentication, authorization, and accounting (AAA) configuration more...

Site Server 3 0 Implementation - Part 2

... descriptions. Identify system host configurations for a given scenario. Identify the options for configuring a Search system crawl. Identify the types of accounts used to administer Search. Identify the security considerations associated with different types of access. Identify the ways to include additional data in catalogs. Perform the steps to create a catalog definition. Perform the more...

Visual InterDev 6 0 Planning a Web Application

IIS 4 0 Creating Configuring a Web Server - Part 2

...entify the type of authentication scheme implemented in a given scenario. Identify the types of Web Logon Providers. Set anonymous access to a site by using the Internet Service Manager. Set a known user access to a site by using the Internet Service Manager. Set an access permission to a directory on a site by using the Internet Service Manager. Set a user access control to a site by more...

NetWare 5 Administration - Part 3

NetWare Service and Support Upgrade - Part 4

Course Overview This course is the fourth in a five-part series on Novell NetWare Service and Support. This series focuses on the prevention, diagnosis, and resolution of hardware-related problems that network professionals encounter while working with a network. This course covers NetWare Distributed Print Service (NDPS) printing and troubleshooting queue-based printing. L earn To: more...

CompTIA Server 2005 Server Maintenance Security

This course covers general information about securing the server room environment and troubleshooting. This course is divided into three units: Physical Housekeeping, Security, and Problem Determination and Troubleshooting. The Physical Housekeeping unit covers basics of maintaining server rooms. The Security unit covers securing the environment and recognizing environmental issues. The last unit more...

Building Scalable Cisco Internetworks Part 2

...uter ID. Configure Open Shortest Path First (OSPF) in a given scenario. Identify key aspects of adjacency behavior for a point-to-point network link. Identify key aspects of adjacency behavior for a broadcast network link. Identify key aspects of adjacency behavior for a nonbroadcast multiaccess (NBMA) network link. Distinguish between common Open Shortest Path First (OSPF) more...

Windows 2000 Network--Designing Security Part 5 Sec Access to Partners

...fits. Evaluate the effectiveness of a VPN solution for a given scenario. Identify the benefits of Terminal Services. Identify the security features of Terminal Services. Identify the features of message queuing. Sequence the steps involved in message queuing authentication. Unit 2: E-Commerce Security Duration: 3 - 4 Hour(s) Identify the steps for securing an e-commerce Web more...

IBM DB2 Universal Database V6 1--Fundamentals

CompTIA Server 2005 Storage Arrays Install Planning

...t Array of Independent Disks (RAID) level to be used in a given scenario. Identify the key aspects of server clustering. Identify the key aspects of Storage Area Networks (SANs). Identify the key aspects of Network Attached Storage (NAS). Unit 3: Installation Planning Identify the key aspects of preparing an installation plan. Identify the factors to be considered before more...

Human Resource Law Americans With Disabilities Act

...asonable accommodations. In a given scenario, determine if a reasonable accommodation can be made. Select those actions prohibited by the ADA. Identify guidelines an employer can take to avoid ADA violations. Select the financial factors to consider when determining undue hardship. more...

Mentoring Developing Your Mentoring Skills

... Choose a way to mentor based on a given scenario. Simulation Overview: In this simulation, you will be meeting with Roger McAlister, a Sales Manager; Jessica Stone, a Marketing Team Leader; and Ronald Spear, a Manager in the Marketing department. There has been a great deal of discussion about establishing a mentoring program more...

Windows Server 2003 Planning Network Infrastructure Part 2

...ptimal choices for securing DNS server configuration in a given scenario. Identify factors to consider when choosing DNS domain names. Identify guidelines for selecting appropriate namespace options. Identify guidelines for planning a namespace. Unit 2: DNS Zones and DNS/WINS (1.5 - 2 hours) Match more...

Windows Server 2003 Planning Network Infrastructure Part 2

Windows Server 2003 Planning Network Infrastructure Part 3

This is the third course in a four-course curriculum that prepares the learner for Exam 70-293, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. The course covers three areas - IPSec, Network access - connection methods, policy, authentication, strategy, and troubleshooting -, and troubleshooting remote access. The course contains scenario-based NLOs that allow the more...

Windows Server 2003 Planning Network Infrastructure Part 3

From Serebra Learning Corporation

Professional Assertiveness

Do you feel that co-workers see you as too passive or aggressive in your professional career? Do you wonder if there is a more appropriate professional style? Do you want to know how to develop your professional style? Do you feel you could develop your assertive communication techniques? Do you feel that you may not listen to your co-workers? Or do you feel that you need to develop your more...

Further Cisco IOS Security Features

To configure the IOS Firewall authentication proxy and the IPS The primary target includes network designers, network administrators, network engineers, and system engineers. more...

Overview of Business Process Management

In today's business world, competition is tough. Organizations are under a great deal of pressure to become more productive and more efficient while developing new, innovative products and services more rapidly than ever before. Management is demanding improved quality, reduced costs, and increased productivity with fewer resources. How can organizations respond to these pressures while remaining more...

Cisco IP Phones and CallManager Configuration

To explain how to compare IP Phones and functions and configure Cisco CallManager to support IP phones IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT) more...

Custom Controls and Security with C 2005 and ASP NET 2 0

To add user controls, custom web controls, authentication, authorization, and login controls to web forms Individuals who wish to use the .NET Framework 2.0 with Visual Studio 2005, C# 2005, and ASP.NET 2.0 to develop web-based client applications; individuals preparing for the Microsoft .NET Framework 2.0 Web-Based Client Development (70-528) exam more...

Custom Controls and Security with Visual Basic 2005 and ASP NET 2 0

To add user controls, custom web controls, authentication, authorization, and login controls to web forms Individuals who wish to use the .NET Framework 2.0 with Visual Studio 2005, Visual Basic 2005, and ASP.NET 2.0 to develop web-based client applications; individuals preparing for the Microsoft .NET Framework 2.0 Web-Based Client Development (70-528) exam more...

Process Analysis and Documentation

The Six Sigma DMAIC system is a roadmap that points the way to process and performance improvement. The second phase in this methodology is Measure. You cannot hope to improve processes and performance without first knowing where you are, assessing where you want to be, and then planning how to get there, while measuring progress toward the goal all along the way. In the words of an old adage, more...

The Art of Global Communication

Considering that communication is something you do every day, how many people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the more...

Launching Successful On-site and Virtual Teams

One factor that defines team success is the way in which a team is launched. Quickly moving an on-site or a virtual team into high-performance mode takes planning, strategizing, and a seamless launch. In this course, you'll learn techniques for setting up a successful team that can be applied to an on-site or a virtual environment. First, you'll learn strategies for selecting high-performing team more...

Facilitating On-site and Virtual Teams

Knowing how to facilitate maturing on-site and virtual teams is critical, because it is at this time that teams typically reach peak performance. Mature teams begin to perform independently, and it's important that the leader's role changes to that of a facilitator. This course will cover the facilitation of on-site and virtual teams as teams mature. It will introduce the development stages of more...

Progressing through the Complex Sale

High-value purchases impact across the whole organization. So it's not surprising that these buying decisions are made by those at the top. But getting to these decision-makers isn't easy, which is why selling at an executive level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at supplying those resources. Salespeople who are more...

Negotiating to Mutual Benefit

The key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep both your company and your customer more...

From Executive-level Sale to Strategic Partnership

Selling at an executive level doesn't stop when the contract is signed. To develop the business and prevent attack from the competition, major accounts need nurturing. This course illustrates how knowledge of various corporate cultures will give you a customer compatible approach that safeguards and maximizes your account revenue. Salespeople who sell at an executive level and obtain and maintain more...

The Strategic Account Sales Approach

A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help ensure predictable, repeatable, and measurable results. In this course, you'll learn about the strategic account sales (SAS) approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then more...

Conducting Effective Sales Research Meetings

Researching your target accounts is important for understanding your customer's business. But only by conducting research meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together in strategic account sales (SAS) research meetings. more...

Working with Your Customer s Key Players

Strong customer relationships are essential for long-term sales success. In this course, you'll learn about the second major component of the Strategic Account Sales (SAS) approach--communication. You'll start by learning about developing coach relationships in your target account. A vital part of your sales effectiveness depends on finding contacts at target accounts that can become part of an more...

Delivering High-Impact Sales Presentations

The most important meeting you'll have with your client is when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the strategic account sales (SAS) approach--presentation. more...

The Territorial Account Sales Approach

A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help to ensure predictable, repeatable, and measurable results. In this course, you'll learn about the territorial account sales approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then, more...

Understanding Your Target Customer s Business

Imagine trying to sell a product or service to a customer that you know nothing about. Do you think it would be an easy process? Probably not. The better you know your customer, the better your chances for success. In this course, you'll learn about the first major component of the territorial account sales (TAS) approach--research. You'll gain an understanding of the benefits of good research and more...

Gaining Access to Key Personnel at Your Target Accounts

In this course, you'll learn about the second major component of the territorial account sales approach: communication. You'll start by learning about coaching relationships. A vital part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then, you'll learn about gaining access to the right level at your more...

Delivering High-impact Territorial Account Sales TAS Presentations

In this course, you'll learn about the third major component of the territorial account sales approach--presentation. Your presentation is the most important meeting you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of hard work, so when you make your sales presentation, you want it to more...

Field Sales Foundations

Many field sales representatives are set loose on their assigned territories armed only with a few sales tips and some information about the products and services they're selling. This course builds the foundation for a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field Sales Foundations introduces you to the more...

Applying Your Field Sales Approach

A unique quality of effective field sales representatives is their ability to assess their customers' needs, determine sales opportunities, and access the decision makers--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales strategies to change your customers' more...

Completing Your Field Sales Approach

What does it take to successfully present valuable solutions and close sales while achieving a sense of accomplishment and trust between you and your customer? Completing Your Field Sales Approach highlights how to present sales solutions and close sales with your customers. Included in the course are steps and tips for overcoming customer objections effectively. You'll have opportunities to more...

Preparing for Outbound Sales Calls

The most successful outbound sales calls begin long before the salesperson places the call. Successful inside selling is all about planning and being prepared. Being prepared means knowing what to expect from your customer and planning your responses. In this course, you will learn about the common perceptions customers have of salespeople. You will also learn the three premises of the inside more...

Initiating Outbound Sales Calls

Fifteen seconds doesn't sound like very much time, does it? As an inside sales consultant, you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the strategies for dealing with voice mail and more...

Completing Outbound Sales Calls

You might have heard the saying, "it ain't over 'til it's over." This is especially true with inside sales calls. To be a successful inside sales consultant, you need to know how to keep your customer's attention all the way through the close of the sale. In this course, you will learn strategies for contacting the decision maker and for dealing with gatekeepers. You will learn the steps involved more...

Preparing for Inbound Sales Calls

Do you think selling means waiting for the phone to ring? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In the course, you will learn the three more...

Technical Support Essentials

These days, technical support agents (TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to more...

Technical Support Agent Survival Skills

Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills. Technical Support Agents seeking to acquire new skills or improve the more...

Inbound Call Center Management Leadership

Did you know that your personality can greatly affect your leadership skills? Are you aware that even if you are a fabulous manager, you may not be an effective leader? As a call center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course, you will become aware more...

Performance Metrics for an Inbound Call Center

The call center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze more...

Excellence in Internal Customer Service

In today's fast-changing and highly competitive business climate, offering excellent customer service has never been so important. But what about taking a different approach? Has your organization tried looking inwardly to find the answers to offering great service? Organizations consist of an independent chain of individuals and functional units, each taking inputs from one another and turning more...

Working With Internal Customers

Excellent customer service lies at the heart of any successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and more...

Overcoming Internal Customer Service Problems

Managing relationships with your internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In more...

The Client-Consultant Relationship

Getting to know your clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization, more...

Interacting with the Customer

Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome more...

Call Center Customer Service

Have you just become a call center customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting. more...

Evaluating Internal Assignments

So, is it success or failure? It's crucial that you take time to review your project and confirm outcomes on completion. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an internal consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This more...

Evaluation and Review

So, is it success or failure? It's crucial that you take time to review your completed project and confirm the outcomes. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This more...

Effective Communication Skills

Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt more...

Managing Conflict Stress and Time

Each customer wants her problem to be the most important problem to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage more...

Managing the Quality of the Customer Support Service Center

Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident more...

Management Tools and Metrics

Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Support Specialist (CSS). To ensure this consistently high level of service, the CSS can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is more...

The Customer Support Specialist CSS

It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Today's Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring customers' more...

Establishing Team and Customer Relationships

This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a more...

The Technical Professional as Internal Consultant

Traditionally, consultants have been seen as experts outside an organization who are hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the more...

Creating Effective Contracts

When you hear the word "contract", you may think of a written, legal document. However, when it comes to consulting relationships, contracts are more about setting expectations and involving the right people instead of setting legal parameters. In this course, you'll examine how to approach contracting, the considerations that are most important, and how you should approach the contracting more...

Implementing Project Human Resource Management

Most project managers have experienced the synergy of a well-functioning project team. When such a team exists, a project seems to run itself. A few of the secrets to a project's success include building a project team through obtaining the necessary human resources, developing team competencies, and monitoring performance to boost project performance. Project Human Resource Management is more...

Elements of Project Human Resource Management

When project managers set their sights on delivering creative project solutions on time and within budget, they must select and manage a team of experienced and competent professionals who can meet the challenge. This requires that project managers understand the Project Human Resource Management processes of planning, selecting, developing, and managing a project team. Such an understanding more...

Budgeting and Controlling Costs

A small change in schedule, resources, or scope can result in a major change in cost. The processes associated with Project Cost Management help Project Managers measure project performance and monitor cost variances. This course will highlight the importance of Project Cost Management to project performance. It will cover the inputs, tools and techniques, and outputs for the Cost Budgeting and more...

Estimating Activity Costs

Most project managers are familiar with the sinking feeling that occurs when project costs exceed expectations. Project cost management is concerned with estimating and controlling the cost resources used to complete different project activities. This course will highlight the importance of project cost management to project performance. It will cover the project inputs, tools and techniques, and more...

Transitioning into a Project Management Role

Many people find themselves thrust into a project management role with no formal training or experience. When this occurs, it is important to be prepared to deal with the significant changes in your role. Your responsibilities broaden from managing yourself to managing others, from short-term to long-term goals, and from tangible to intangible issues. Time and experience will develop and refine more...

Initiating and Planning a Project

Initiating and Planning are crucial phases in developing and executing any successful project. Companies that are embarking on a new project initiative must assign people to gather facts and decide what exactly they want to produce and how they are going to produce it. This course examines which factors should weigh in during the project selection process and how to effectively plan a project from more...

Managing a Project

The factors of a successful project almost always end up depending on how much money and time is needed to create a product worthy of the customer. This course will help you manage the constraints of time, money, and schedules, and how they relate to the overall quality of your project and product. This course is targeted toward a diverse range of managers and staff members who wish to acquire the more...

Choosing Sellers and Administering and Closing Contracts

How do you choose among potential sellers? Why is it important to manage the contract and relationship between the buyer and seller? What's the most effective way to complete and settle contracts? As you advance in this course, which focuses on seller selection, contract administration, and contract closure, you will obtain the skills and knowledge required to manage these areas of Project more...

Monitoring Controlling and Closing Programs

Monitoring and controlling is an essential feature of program management, which allows you to ascertain the current benefit delivery status, ensure adequate resources are in place, and that changes are properly managed. Closing a program is a time for celebration. However, to be successful and ensure program benefits are achieved, monitoring, controlling, and closing processes must be followed. more...

Program Planning

The planning phase in PMI's PMBOK is considered one of the most important phases; without a properly defined plan your projects have a much greater chance of not succeeding. This assumption can also be made for program management; however, with program management, an entire program can fail, which could include several projects. The cost and loss of benefits that are associated with a failed more...

Program Lifecycle and Organization

Regardless of your industry, programs and program management exist within their context and act as the infrastructure for implementing strategies. Effective program managers must be mindful of how different industries can impact program life cycles and the benefits they are designed to reap, and must continually refine their skills for adapting program life cycles to strategic goals. This course more...

Introduction to Program Management

Project managers are often tasked with managing multiple concurrent projects but what about managing multiple programs? When in a program environment, the processes differ from traditional project management. This course explains the key terms and themes of program management. It also introduces theories that are recognized as successful methods of managing programs.This course is aligned with "A more...

Performance Reporting and Stakeholder Management

Any project requires good communication to manage day-to-day activities and ensure success of the project--project managers need to understand what a communications model is, and how it helps promote success and resolve differences. They need to plan out a strategy to ensure that needed information is gathered and produced efficiently. Finally, the project manager is responsible for distributing more...

Making Telephone Calls Count

Whether you handle one call a day, or dozens, you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer more...

Decimals and Percents

A basic understanding of decimals and percentages is key to any businessperson, whether tallying costs for warehouse supplies or estimating resource allocation. This course instructs the learner in the following: how to use decimals, including addition, subtraction, multiplication, and division; how to solve problems involving percentages to determine portions, a rate, a whole unit, and increases more...

Ratios Averages and Graphs

Whether tracking profitability or portraying the rate of inventory consumption, knowledge of ratios and averages is indispensable in the business world. Using real-world scenarios, this course explains the concepts of ratio, proportion, and how to compare different kinds of numbers; and discusses simple, weighted, and moving averages. Anyone who needs to apply basic math skills to business more...

Personal Accountability Working for Your Inner Boss

Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On one level, the boss decides how employees will perform more...

Self-empowerment Managing from Within

Have you ever thought that you could be the best boss you've ever had? By developing attitudes and skills that empower you, you can manage from within and become your own best boss. Self-empowerment is the process of taking responsibility for your attitudes, behaviors, and actions at work to maximize your effectiveness. As an empowered employee, you will be driven by ownership, initiative, and more...

Goals and Goal Setting

Most achievements, great or small, begin with an important first step: setting a goal. A clearly defined, attainable goal embodies a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A well-constructed goal is challenging, yet more...

Successful Lifelong Learning

Today's successful individual understands that the business world is constantly changing the way people work and the way work is accomplished. How often have you heard these terms: lifelong learning, self-directed learning, continuous learning, and knowledge worker? If you wonder what these terms really mean, why they are important, and how you rate as a worker and learner for the 21st century, more...

Presenting to Succeed

There are a number of basic types of presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a more...

Delivering Your Message

So, the presentation is prepared and practiced. Great. But this means nothing to the audience. When you stand there in front of them, all that matters to them is what you look like and what you say. This course is about delivering your message, and the techniques you need to do this. First of all, you have to make a positive first impression on your audience members by how and where you stand, by more...

Presentation Resources Available to You

This course is about making effective use of resources that can take the pressure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to be more...

Planning Effective Business Meetings

If you are in a business that has meetings, you know how much time is spent in them. A recent survey of 2000 business leaders indicated that managers spend over fifty percent of their time in meetings. That same study indicated that managers felt that about one third of those meetings were unproductive. This course will present you with information that will help you improve the quality of your more...

The Basics of Listening

Do you sometimes feel like you are not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication more...

Listening for Comprehension

Do you need to better understand the basic meaning of a conversation or presentation? If you need to be able to identify what is said to you in a more effective manner, then this course is for you. This course teaches you how to comprehend verbal and visual messages to maximize your understanding of others. Because this course teaches listening skills, certain sections of this course deviate from more...

Listening for Higher Purposes

Do you sometimes have difficulty using your listening skills to effectively evaluate arguments or appreciate complex ideas and emotions? This course teaches you how to listen more effectively for critical and empathic purposes to maximize your understanding. Persons at all levels of an organization. It is particularly useful to those who need strong listening skills, such as managers and team more...

Enhancing Your Listening Skills

Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your more...

Coping with Criticism and Feedback

We all need feedback so that we can learn and improve. What we often get is criticism, or feedback given to us in such a way that we feel defensive or angry. When your emotions get involved, it is difficult to be objective and to use the feedback effectively. This course links the concept of emotional intelligence, and EQ, to the practice of receiving feedback. By doing this, it provides you with more...

Team Feedback A guide

Teamwork is playing an increasingly significant role in the majority of today's top companies. This is based on the assumption that working in teams leads to better business performance. In that case, you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's more...

Essentials of Electronic Communication

Everyone seems to be using e-mail lately--family members keeping in touch, university students submitting assignments, companies offering products for sale, and office workers carrying out their daily business tasks. Most e-mail users can improve their e-mail skills by learning more about the basic features and potentials of e-mail. Any business person will benefit from developing an understanding more...

Optimizing Email at Work

In today's business world, e-mail is used to do everything from processing orders to supplying information. Because of the limitations of telephone communication when people who are very busy or sometimes in different time zones work together, e-mail use is on the rise in U.S. E-mail offers a plenitude of new opportunities for business, but understanding how to properly use it is essential in more...

E-mail as a Marketing Tool

How can you find new customers? How can you build stronger relationships with new and existing customers? How can you boost sales of your company's products and services? This course will provide you with useful strategies to help you incorporate electronic mail into your marketing approach. Learn how to communicate effectively with your customers through e-mail. You and your company will benefit more...

Getting Results through Communication

When you want something done, you have to either do it yourself or see to it that someone else does it. As adept as you may be at multi-tasking, there will be times when you'll need a colleague's help or buy-in to perform a task. But how can you effectively achieve results without any formal authority within the organization? Communication is the answer. Through the effective use of the various more...

Preparing a Business Case

Why put time and effort into preparing, writing, and presenting a business case for new projects? Why not just talk to the manager and get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding. Without a written business case, more...

Presenting Your Case

Have you ever attended a presentation that failed because the presenter was ill prepared or ineffective in his approach? A successful presenter must possess the proper skills to plan and deliver an effective business case presentation and employ strategies to establish and maintain the audience's attention. This course examines the careful planning and delivery of a business case presentation. It more...

The Process of Interpersonal Communications

It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of more...

Assertiveness from the Inside Out

Do you sometimes wonder if there's a way to alter your professional style--to change yourself from the inside out? Do you want to develop your professional assertive style? Do you want to learn about strategies that can help you interact assertively with others in the workplace? Are you placed in situations where assertive negotiations are needed? Now is a good time to enhance your professional more...

Reviewing Performance

Appraisal interviews are the culmination of the ongoing performance appraisal process. The first part of this process begins with modeling an effective performance discussion. Then, when a manager actually knows what he is aiming for, he can use this knowledge to plan and conduct a really worthwhile, efficient performance meeting. Appraisal meetings aren't always easy encounters, even when they more...

Continuous Performance Assessment

This course shows you how to make performance appraisal a continuous process. The first stage of continuous performance assessment is planning. Appraisal must be linked to performance goals that matter, and these goals need to encompass both the organization and the individual before a performance plan can be agreed on by appraiser and appraisee. Even with conventional roles and relationships this more...

Attracting Motivating and Retaining Technical Professionals

If you're having problems finding and keeping technical professionals, you're not alone. In our financially competitive and technologically advanced business world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining more...

Management Development for Technical Professionals

If you have ever considered moving up to a managerial position, certain personal and professional traits will be necessary when you make that move. In addition to the skills you have as a technical professional, you need to develop the skills of effective managers. This course will assist you in a self-assessment process that is essential to your efforts to become an effective manager. You will more...

Communication Skills for Successful Management

Effective communication is a crucial component of your success as a manager. As a technical professional, you developed various communication skills that helped you to succeed. But, as a manager, you will need additional communication skills to be effective. This course will examine various aspects of successful communication strategies and skills. You will analyze the strategies of nonverbal more...

Process Management Skills

Efficiency, in software terms, can be the difference between ineffective, poorly designed software, and elegant, intuitive software. Efficiency in manufacturing is the difference between processes that yield top quality products at a reasonable price, and processes that spit out shoddy products regardless of price. Likewise, efficiency is critical to the effectiveness of a manager and to the more...

Leadership Development for Technical Professionals

Managers must direct the activities of workers to address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex. For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as more...

Strategies for Transitioning into Management

Making a smooth transition from technical professional to management is critical to your success as a manager. You've already demonstrated your technical expertise; now you're ready to take that next step. In your new role as a manager, you'll use technology in different ways -- focusing on managing production, not production itself. This course outlines management tactics for becoming an more...

Mentoring Strategies in the 21st Century

Current business trends--including acquisitions and reorganizations, emerging technology needs, and a changing work force--are all creating unique mentoring needs. This course addresses how mentoring strategies can benefit your organization in the current business climate. It explores the ways that mentoring can capitalize on gender, age, and cultural issues. Finally, it provides instruction on more...

Achieving Success with the help of a Mentor

Perhaps you want to ask an expert in your field or organization to mentor you. Maybe a manager has offered to guide you up the organization ladder. Or perhaps you're participating in an organizationwide mentoring program. Whatever the case, you'll want to make the most of having a mentor in your corner. In "Achieving Success with the Help of a Mentor," you'll learn how a mentor can help you guide more...

Preventing Problem Performance

Obviously, one of the starting points for managing problem performance is to prevent it from becoming so. This is a general part of effective management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first more...

Coaching for Business

Coaching is a vital component of any business that aims to be a winner in the new economy. However, unless coaches are clear in their own minds exactly what their function is, and why they are performing a coaching role, they may do more harm than good. Therefore, it is important to understand how coaching originated as a business tool, and the ways it impacted traditional managerial attitudes and more...

Leading Change from the Front Line

Have you ever wanted something at work to change, but no one ever addressed the issue, so you just put up with it? Maybe you didn't bring it up because you thought you were the only person who didn't like it. Maybe you didn't want to make a fool of yourself by making it an issue. Or maybe you thought your boss would be irritated if you mentioned it. If any of this sounds familiar, this course is more...

Leading Generations X and Next

This course deals with the characteristics and needs of the two youngest generations in the work force--Generations X and Next. These two generations have quite different attitudes toward work and career development. The first lesson identifies the needs of younger people with regard to their unique position in modern markets, desire for flexibility, desired work rewards, and career development more...

Succession Planning Strategies

You've decided to create a succession plan for your organization, but where do you start? This course explains how to begin the succession planning process. You will discover how to initiate a succession planning process from the conceptualization of the problem to developing an action plan. You will also discover opportunities for customizing the succession plan. Your understanding of succession more...

Succession Planning and Human Resources

Once you decide to conduct succession planning, how will you determine the human resources that you need? This course answers this question and other human resource issues. You will learn how to assess present and future needs as part of the succession planning process. For these two assessments, you will learn how to identify key positions, determine work requirements, and assess individual more...

Succession Planning Management

So, you have a succession plan and you've identified some problems. What do you do now? By taking this course, you will learn how to establish a leadership and talent development program that will ensure your succession plan achieves its goals. You will also learn how to overcome some common challenges that management teams face when trying to find the right people for a position. Since succession more...

About 360-Degree Performance Feedback

Are you ready for a change in the way your company evaluates and develops its management staff? Perhaps you are dissatisfied with the effectiveness of your current efforts to help your managers work to their potential? The 360-degree performance feedback process may be the solution to your needs. Although the use of 360-degree feedback is relatively new (approximately ten years old), public, more...

Elements of a 360-degree Performance Review

Are you familiar with the elements of the 360-degree performance review process? Are your participants familiar with them? Implementing a 360-degree performance review within your organization is a large undertaking; however, with proper preparation of your participants, the resulting feedback is far more likely to be accurate and useful. Failure to consider the crucial elements of the review more...

Delivering 360-Degree Performance Feedback

Are you familiar with how to give 360-degree performance feedback? Do you know how to make 360-degree feedback meaningful? The effective delivery of 360-degree performance feedback can make or break your performance review program. You can ensure that performance feedback is effective when you, or your company, use good interviewing techniques, conduct an effective performance interview, and more...

Managing Managers

Senior managers provide a vital connection between organizational leadership and frontline management. They oversee the development of the organization's goals and its achievement. In addition, they must also manage relationships, both across the organization and across functions. While they are the voice of top management, they are also expected to deal with their own line managers to ensure that more...

Managing Upward Relationships

Managing upward relationships is the art of consciously improving collaboration with superiors so that subordinate managers can reap the best personal and organizational results. Managers share the responsibility for managing the relationship with the top management and Board of Directors of the company. Taking advantage of that responsibility will strengthen motivation, productivity, and overall more...

Successful Coaching Relationships

Coaching is a set of practical skills and a style of relating that develop the potential of both the individual being coached and the coach. For this development to take place, there must be a working relationship between a coach and a willing coachee, a relationship based on mutual trust, respect, commitment and confidentiality. Within this collaborative framework, the coach uses a repertoire of more...

Key Stages in Coaching

Coaching has many uses in organizations, and the sequence of coaching activities is similar in all of them. This course will involve learners in the continuous process of discovery, goal setting, action planning, and follow-up that distinguishes coaching from other development methods. This course is for anyone in an organization who has a role in improving the performance of co-workers, keeping more...

Coaching Skills

At its simplest, a coaching session is a conversation, a dialog between coach and coachee, and so all coaching interventions depend totally on communication. Within that simplicity however, are layers of subtle interaction, which a coachee needs to be aware of, alert to what both "sides" of the conversation are actually communicating--verbally, visually, and vocally. The first requirement for a more...

Coaching Trends

When is a good time to coach? And what is the business case for coaching? Is coaching just another popular fad, or can organizations really benefit from it? Every coach should be aware of the strategic uses of coaching: the organizational benefits that are offered, how coaching can be used to help coachees deal with positive and negative change, and ways of coaching innovators and mavericks. What more...

Delegation Basics

Do you feel that there are just not enough hours in the day? Are you always striving to keep ahead of the paperwork that litters your desk? Perhaps it is time to consider sharing some of those tasks with your skilled employees. As you progress through this "Delegation Basics" course in the "Effective Delegation" series, you will discover what delegating is all about, what you need to do to prepare more...

The Personal Approach in Delegation

Have you delegated tasks only to later find out that the task wasn't completed properly or that it wouldn't be completed on time? Perhaps you need to reevaluate your delegation skills. This course will help you work more effectively with employees in a delegation situation. As you progress through "The Personal Approach in Delegation" course in the "Effective Delegation" series, you will discover more...

The Mark of a Leader

Do you feel that your people can't get along without you? If you're not available, do your people lack direction and therefore, productivity suffers? If you feel that you've been overmanaging and underleading, this course is for you. There is a strong difference between activities and roles of effective managers and those of successful leaders. You'll discover what some of those key differences more...

Recruiting for the 21st Century The Market

It's the beginning of a new century and a new millennium, and the employment market is hot, hot, hot. Employee attitudes have shifted from "I'm sure glad I have a job" to "What have you done for me lately?" Boomers, members of the sociological phenomenon that has defined our culture since 1946, are getting ready to retire, and fewer workers from succeeding generations are available to step in. But more...

Communicating a Shared Vision

If you can dream it, you can do it. Walt Disney's words ring as true today as they did many years ago when they were first displayed above the Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing and more...

Strategic Approaches to Workforce Planning and Employment HRCI SPHR

In order to remain competitive in the business world, organizations must ensure that they employ the right people in the right numbers at the right time. Workforce planning and employment involves the processes of planning, developing, implementing, administering, and ongoing evaluation of recruiting and hiring to ensure that the workforce will meet the organization's strategic goals and more...

Selecting the Best Applicant

Making decisions is always difficult, and that applies particularly to choosing a new employee. This course will show you the most effective methods for evaluating and choosing the best applicants. It will show you how to analyze the information from the interview--by working in a focused framework--and how to compare candidates. You will examine and avoid the most common problems with decision more...

Strategic Approaches to Labor Relations HRCI SPHR

HR professionals develop organizational strategies to secure and develop a company's successful and profitable operations. The employee plays a central role in such operations. As such it has become essential for HR professionals to constantly be on the lookout for strategies that allow them to develop a good working relationship between the employee and employer. This course covers strategies more...

Employee Development HRCI PHR

The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the theories and applications of employee training and training program development. As a human resources professional, you are responsible for helping to ensure that your company's workforce possesses the skills, knowledge and abilities to meet more...

Human Resource Development HRCI PHR

The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including human resources development and performance management. As a human resources professional, you are responsible for helping to ensure that your company's employees have maximized their potential for growth and development. This course will help more...

Overview of Managerial Accounting

Managerial accounting is an activity that provides financial and nonfinancial information to business managers and other internal decision makers of an organization. This course examines how managerial accounting information is gathered, and how it is used by business professionals to make effective decisions. Lessons such as fundamentals of managerial accounting, cost accounting concept, and more...

Behavior Putting Your Best Foot Forward

Are you interested in taking charge of your career? Would you like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new more...

Managing Yourself and Those Around You

Successful administrative support professionals must be good managers. This means managing their own time and energies, as well as cooperatively working with their boss and co-workers. This course teaches successful strategies for dealing with the myriad demands on the time, resources, communication skills, and organizational powers of administrative assistants. Administrative support more...

Partnering with Your Boss

You may have noticed that the traditional secretary has gone the way of the dinosaur. However, your boss may not yet have entered this new age in which administrative support professionals are working as partners with their managers and supervisors. This course will equip you to make the transition from working as a subordinate who follows orders, to partnering with your boss as an empowered and more...

Communicating with Power and Confidence

Do you want to be an effective and powerful communicator? Do you want to take charge, welcome responsibility and view challenge as an opportunity? In today's workplace, when administrative support professionals talk, supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only more...

Getting Started--The Administrative Support Professional

The skills needed to fulfill the requirements of today's administrative support professionals are numerous. Day-to-day, they must be flexible as they work in an ever-changing business environment. They must use interpersonal skills that help them deal effectively with clients, visitors, and other office professionals. They must also manage their time effectively to function successfully. This more...

Overview to Effective Business Communication

Calvin Coolidge said, "No one ever listened themselves out of a job." Furthermore, you could say that "No one ever communicated themselves out of a job." Understanding business communication is foundational to being an effective administrative support professional. Learn about the business communication process and techniques for effective communication such as listening effectively and sending more...

Using Effective Business Communication

Someone walks into your office and tells you that the ten important packages you couriered have safely arrived in Albany, New York. Unfortunately, they were supposed to go to Albany, Georgia. This is an announcement no one wants to hear. This course is designed to help you use effective business communication as an effective administrative support professional. Learn about etiquette in the more...

Administrative Functions

Administrative support professionals are the central nervous systems of an office. Their responsibilities are numerous and vital to the operation of their organization. Knowing the best ways to perform office functions will enable administrative support professional to complete their responsibilities efficiently and effectively. This course will present you with information that will help you more...

Advancing Your Administrative Career

Getting a position as an administrative support professional is a great accomplishment. However, have you considered what your next move should be? This course will show you how to advance on the job by providing you with important information about having a professional image and a successful attitude. You will learn valuable leadership skills and methods for motivating others. You will gain more...

Accrual Accounting Procedures

It's the end of the fiscal year and all transactions must be accounted for. But there are some transactions that aren't complete, such as paying interest or delivering services. Do you record them or ignore them? The accrual basis of accounting is guided by the principle that says the revenue earned by a business must match all the expenses incurred to generate that revenue. This course will more...

Accounting Systems and Closing Activities

Some businesses carry out hundreds of transactions in a single day. You can imagine the accounting data at the end of the day, or the end of the month. Ultimately, these transactions can be categorized into a few different types. Organizing the transactions through special journals actually reduces the work and allows you to be more efficient in your accounting activities at the end of every more...

Accounting for Cash Control

Businesses operate on cash and strive to earn it. Cash can be defined as dollars and coins, checks, vouchers, and money orders. Accounting procedures are established to ensure that cash receipts and cash disbursements are protected. This course explores the accounting methods for internal control of cash such as petty cash, bank reconciliation, and payroll. Understanding the processing, recording, more...

Accounting for Merchandising Businesses

A merchandising business is a business that buys goods and sells them for profit. Merchandising businesses, which include wholesalers and retailers, typically handle inventory, therefore accounting procedures exist to record the cost of goods sold or not sold. This course will provide practical information about maintaining accounts and generating financial statements specifically for more...

Accounting for Partnerships

Partnerships are voluntary organizations between two or more people that combine different resources in a business venture. These resources can be money, expertise, personal connections, or experience. Accounting procedures are established to ensure that each partner gets his/her share of the business income or loss. This course explores the accounting methods that pertain to partnerships and the more...

Accounting for Corporations

Did you know that basic accounting transactions for corporations are different than other types of business organizations? Do you need to learn more about the basic accounting principles of corporations? This course is designed to teach you how to perform basic accounting procedures specifically for corporations. You will learn how to record the issuance of stock and record transactions in the more...

Analyzing Cash Flow Statements

Have you ever had to make a really tough business decision? They can be hard to make, especially since a bad decision can ruin a company. Fortunately there is a way to make a more informed and better business decision; by analyzing your company's financial statements. They contain information that can help you improve your company's efficiency and overall effectiveness. Cash flow statement more...

Master Budgets

Will you be able to expand? Will you be able to afford that new piece of equipment? What kind of profit can be expected if you do? To answer these questions about your business will not require a fortune teller. It will require the creation of a master budget. No matter the size of your company, if you are to succeed and continue to grow, you must carefully plan for your company's future. Master more...

Managing Working Capital

Working capital management influences both a firm's risks and its expected returns. As such, it is an important determinant of firm value. Investment and financing decisions are interconnected, thus they cannot be made independently. Financial planning will make you think systematically about the relationships among your goals for growth, investment, and financing. After completing this course, more...

Corporate Restructuring

Corporate restructuring is frightening, but it doesn't have to scare you to death This course will show you how to initiate successful mergers or resist hostile takeovers. As well, it will improve your chances of surviving financial distress. Whatever your restructuring situation, you will be prepared to handle it by taking this course This course is designed specifically for business managers, more...

Financial Risk Management

Do you like to take risks or do you prefer to avoid them? Do you only take a risk if you know you will be compensated for it in the end? Everyone is exposed to risk at some time--it is unavoidable. Having the proper tools to deal with risk can save you money and help you avoid financial hardship. This course familiarizes you with the strategies and products used to manage corporate risk. You will more...

International Finance

Perhaps you have wondered how one can successfully navigate the maze of options and opportunities offered by the international financial markets. Are there ways to maximize profits while effectively minimizing risk when it comes to dealing on the global level? This course will demonstrate why you would want to transform your purely domestic firm into a multinational corporation; how you decide more...

Taking Systems Thinking into Your Personal Life

Have you tried to change a habit over and over only to face defeat again? Do you look at your relationships and see the same problems coming up and feel incapable of changing them? Does it feel like you're butting your head up against the same wall with no relief in sight? Using systems thinking in your personal life can be a new and effective way to tackle and change issues at their core. It is more...

Globalization and Your Company

This course will help you decide if globalization really makes sense for your product or service. You'll learn about the challenges of taking a product or service global, and ways to determine global readiness. You'll also explore business approaches for globalization, including the development of foreign operations. Executives, managers, supervisors, team leaders, and other business professionals more...

Redesigning Your Organization Part 1

How do you implement systems thinking? How do you take what you've learned in theory and apply it to your organization? This course will walk you step by step through a planning process of designing an organizational system. You'll learn how to design your ideal organization, how to implement the design, and how to incorporate the learning of the new system so the entire team involved becomes a more...

Redesigning Your Organization Part II

What do you do after you've created an idealized design for your organization? This course will provide you with the skills you'll need to successfully implement an idealized design in your organization. You'll study the groundwork for learning, including how to use adaptive learning and how to be an advocate for adaptive learning. You'll learn about democratic hierarchies, decision-making more...

Sustaining Competitive Advantage

In today's competitive business environment, being as good as the competition is not enough. An organization must devise strategies and develop the skills, knowledge, and competencies to set it apart from the competition. In this course business strategies are examined that can help a company gain and sustain competitive advantage. Companies build their strength around three key strategic areas: more...

Six Sigma--Lean Tools for Control

Two key methodologies for improving operations in the manufacturing world are lean manufacturing and Six Sigma . Both are designed to reduce variation, yet each takes a different track. While Six Sigma utilizes data and statistical analysis to measure and improve a company's operational performance, lean manufacturing collocates all of an organization's processes in sequential order, restructuring more...

Define the Six Sigma Opportunity

Have you ever heard someone say, "That's putting the cart before the horse"? It's a quaint way of describing a process that's being implemented in a backward manner. One example of this is a company that begins to make organization-wide improvements before identifying which improvements would provide optimal benefits. This course, Define the Six Sigma Opportunity, is a guide for choosing those more...

Six Sigma Team Dynamics and Performance

Yogi Berra once said, "The other teams could make trouble for us if they win." While the quote is just one of Mr. Berra's many adages, it does provide a clue to the importance the legendary baseball coach placed on effective teamwork. Teamwork is no less important in the Six Sigma world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process more...

Six Sigma and the Voice of the Customer

Do you know the phrase, "caveat emptor"? It's a Latin term that means, "Let the buyer beware." It's also a legal principle stating that consumers must purchase goods at their own risk, because unless specifically asked, the seller is generally under no obligation to disclose defects. Caveat emptor once struck fear in the hearts of many wary consumers. Fortunately, the tide has turned. Increased more...

Six Sigma and Critical Customer Requirements

Mark Twain once said, "Everybody talks about the weather but nobody does anything about it." Unlike the weather, serving customer needs is something companies actually can do something about. Quality Function Deployment (QFD) is a systematic process for motivating a business to focus on its customers. In a Six Sigma environment, such a focus is central to success. In this course, you'll learn how more...

Defining and Mapping the Six Sigma Process

Maps are incredible tools. They show--on one page--where you are, where you want to go, the best way to get there, and endless alternate routes. Without maps, we would be left to wander unknown paths to uncertain destinations, encountering untold pitfalls along the way. Maps are also important tools in guiding Six Sigma teams in the quest for process improvement; it is impossible to improve a more...

Scoping the Six Sigma Project

Six Sigma Black Belts are called upon to solve problems that have no known solutions. This is a risky endeavor. Yet Six Sigma deployment has a track record of success. One of the keys to its success is proper project scoping. No one wants to try to do it all with a single opportunity. Six Sigma projects need to be selected mindfully and scoped appropriately. Yet, without known solutions, more...

Design of Experiments DOE

By the time they reach the Six Sigma Improve phase, organizations have a solid understanding of how and why their processes fail to meet customers' expectations. Organizations use the Design of Experiments (DOE), a key methodology of the Six Sigma Improve phase, to quantify with statistical precision the factors that are causing this gap. Well-designed experiments result in effective process more...

Design and Analysis

In the Six Sigma Improve phase, organizations are aiming to evaluate which process inputs have the most significant impact on the process output. Only by effective experimental design and subsequent analysis can organizations pinpoint areas for improvement. This course will enable you to choose between process methods, determine the most effective process, and take into account all of the more...

Experimenting for Process Improvement

The Improve phase of the Six Sigma DMAIC methodology concerns locating the optimal conditions of a process. Many improvement techniques used in Six Sigma concentrate on the impact of single factors on response or yield. In order to achieve breakthrough improvements, however, it is necessary to determine how multiple interacting factors impact response. This course introduces the sophisticated more...

Total Productive Maintenance TPM

How do you ensure that the maintenance requirements of physical assets are met as cheaply and effectively as possible? The goal is to reduce downtime and minimize maintenance costs. Total Productive Maintenance (TPM) is a systematic approach to eliminating waste associated with production equipment and machinery. It is an approach that seeks to engage all levels and functions in an organization to more...

Probability and Statistics

The Measure step of the DMAIC system used in Six Sigma relies on the use of probability and statistics to produce information on variations in process. Black Belt candidates must be proficient in descriptive, inferential, and process-oriented statistical thinking; must understand how to stratify data; and must appreciate the uses of the Central Limit Theorem and inferential statistics to interpret more...

Six Sigma Listening to the Voice of the Customer

Let the buyer beware. That old business maxim of caveat emptor once struck fear in the hearts of many wary consumers. Now there's a new reality: Competition for consumer attention is intense across all industries and markets, so now it's the company itself which is being admonished to beware. That means businesses should be looking for the best way to gauge what its customers really need and want. more...

Leadership in Six Sigma

Six Sigma has become synonymous with quality in the business world, but there is no prescriptive process for planning and launching a Six Sigma initiative. Each business must learn to call upon the strengths and abilities of its diverse professionals, from executives to highly trained technical specialists. What are the roles of each in the Six Sigma process? What planning should take place to more...

Lean Value

Finding methods to capture customer-driven value is not a new activity. You've probably analyzed processes, conducting customer surveys, and used audits to determine what customers want. Yet, according to lean thinkers these techniques don't go far enough. They still departmentalize the value concept. Lean experts propose a more holistic view of value that stretches beyond organizational more...

Evaluating Brand Effectiveness

Your company spends a lot of time and energy creating and building brand name products. From the most memorable name, to the most enticing packaging, to the perfect combination of media, you want everything to be right. Now the question is: Is it working? This course explores why you need measurement systems to examine your brand's effectiveness with consumers and to evaluate your brand equity. more...

Managing and Maintaining Brand Equity

There's a common saying: "The only thing constant in life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over more...

Marketing Management

So, now you're a marketing manager. What are the expectations you and others have of this position? What skills do you need? How do you put together a marketing team? How do you lead that team to success? How can you tell if you're doing a good job? In this course you'll look at marketing management from top to bottom--starting from the basic skills you need as a marketing manager, through more...

Continual Quality Improvement

The ISO 9000:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Measurement, Analysis, and Improvement is one vital component of the standard. This course examines the need to plan and implement measurement and monitoring activities to ensure that more...

Transitioning from ISO 9000 1994 to ISO 9001 2000

The ISO 9000 family of international standards has been drastically revised. Currently, certified organizations must plan to comply with these changes within the specified time frame or face losing their certification. The ISO 9001:2000 edition uses a new process-focused approach as illustrated in their Quality Management System model. This QMS model is structured into four areas: Management more...

Lean Techniques

Imagine that you're shopping at a local furniture store when you see a lamp that you must buy. It's exactly what you've been looking for at the right price. But the lamp model is out of stock and the only one left is the floor sample. Naturally, you inquire about purchasing the sample, but the sales person tells you that the store has a policy of prohibiting this. Why? Wouldn't it make sense to more...

Lean Strategies

You may have all the proper ingredients, but that doesn't necessarily mean that you can make the ultimate dish, especially if you are creating it for the first time. Adding the right amount of each ingredient in the proper sequence with specific techniques improves your chances for success. An understanding of lean manufacturing principles and techniques will give you the ingredients you need for more...

Building Brand Equity

Every time a corporate merger or buy-out occurs, you are sure to see plenty of headlines about the number of subsidiary companies each corporation owns. Here's why: brand equity. It's a fact that each subsidiary of a corporation has a value linked to its brand names, in addition to its base dollar-value. This value is measured by the consumer's attitudes and loyalties toward the brand. more...

Introduction to Brand Management

There are three ingredients every company needs for branding success: a brand manager, a brand, and the consumer. But how do these ingredients relate and what are they comprised of that makes them so important? This course will demonstrate how each ingredient reacts to the other in order to create a valuable, long-lasting brand. First, you will learn about the responsibilities of a brand manager, more...

Pricing and Profitability for Product Managers

A crucial aspect of a product manager's job is deciding what price to charge for a given product. It's equally important to understand that pricing decisions do not happen in a vacuum; the product manager will be held accountable for the success of the products he prices. Clearly, it's important for the product manager to understand the financial implications of his decisions. In this course, more...

Developing a New-product Strategy

Product development is not a mystery. Nor is it only the concern of your research and development department. One of your main responsibilities as a product manager is to create a new-product strategy. This means that in addition to developing new-product goals, you also need to develop a plan for reaching those goals. In this course, you'll explore the tools and techniques to help you create a more...

Introduction to Product Management

Do you have an abiding interest in planning, forecasting, and marketing a product or product line? Are you new to the field of product management? Or have you just been hired as a product manager? In this course, you'll learn strategies and techniques to help you build a foundation for understanding product management. First, you will explore the fundamentals of product management. Specifically, more...

Intellectual Property Overview

Management is often confronted with the responsibility of protecting a company's intellectual property rights, while still communicating the company's identity or ideas to internal and external customers. How does management perform this function effectively while keeping the law on its side? This course explains the basic types of intellectual property, the legal protections in place, and the more...

Attorney-Client Privilege

This course covers the attorney-client privilege that protects communications between attorneys and their clients and ensures their confidentiality. Many corporate businesspeople are not sure of their rights under the attorney-client privilege, and as such risk destroying the privilege and losing their rights. This course defines attorney-client responsibilities and examines how the privilege more...

Doing Business on the Internet

The use of the Internet as a means of doing business has changed the way in which business transactions can take place forever. Business can be conducted across vast geographical distances with a much greater degree of ease than was possible even twenty years ago. However, while advancements in technology have enabled the development of new business models, the impact of these changes on issues more...

Insider Trading

Illegal insider trading is harmful to the marketplace. The ethical arguments against insider trading draw attention to the disparity of information between the two parties to the transaction, the violation of property rights, and the undermining of investors' confidence in the market. This course will provide examples of illegal insider trading and list the main provisions under law governing more...

HIPAA Privacy Rules

Personal privacy is now a major issue to people, particularly where medical information is concerned. This course presents an overview of HIPAA (the Health Insurance Portability and Accountability Act), outlining the main components and identifying who is covered by the act. The course examines the privacy provisions under HIPAA for patients and employees involved with covered entities. Under more...

Americans with Disabilities Act ADA

This course explains the concepts, requirements, and practical application of the Americans with Disabilities Act. The ADA of 1990 makes it unlawful to discriminate in employment against a qualified individual with a disability. The Act requires all private, state, or local government employers with 15 or more employees to make sure that people with disabilities have an equal opportunity to apply more...

Antitrust--Talking with the Competition

Collaboration is an agreement to engage in some form of economic activity with another party. In modern markets, competitors may decide to collaborate for a number of reasons. These include funding innovation projects, sharing marketing or distribution costs, or implementing best practices in production or services. Collaborating with a competitor can help your company to cut costs and deliver a more...

Setting up a Site and Adding Content in Dreamweaver 8

To recognize how to set up and add content to a web site in Dreamweaver 8 The will be web professionals; end users and home users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash 8 developers using Macromedia Dreamweaver 8 to create web pages; individuals wishing to obtain the Dreamweaver 8 Developer certification more...

Adding Links Images and Flash Objects in Dreamweaver 8

To use links, images, and Flash objects to enhance a web site in Dreamweaver 8 The will be web professionals; end users and home users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash 8 developers using Macromedia Dreamweaver 8 to create web pages; individuals wishing to obtain the Dreamweaver 8 Developer certification more...

Tables Accessibility and Standards in Dreamweaver 8

To add tables, accessibility features and standards to a site in Dreamweaver 8 The will be web professionals; end users and home users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash 8 developers using Macromedia Dreamweaver 8 to create web pages; individuals wishing to obtain the Dreamweaver 8 Developer certification more...

Creating Interactive Web Pages in Dreamweaver 8

To recognize how to add interactivity to web pages using Dreamweaver 8 The will be web professionals; end users and home users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash 8 developers using Macromedia Dreamweaver 8 to create web pages; individuals wishing to obtain the Dreamweaver 8 Developer certification more...

Working with Cascading Style Sheets in Dreamweaver 8

To create and use Cascading Style Sheets in Dreamweaver 8 The will be web professionals; end users and home users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash 8 developers using Macromedia Dreamweaver 8 to create web pages; individuals wishing to obtain the Dreamweaver 8 Developer certification more...

Site Testing and Maintenance in Dreamweaver 8

To use advanced options and site maintenance tools The will be web professionals; end users and home users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash 8 developers using Macromedia Dreamweaver 8 to create web pages; individuals wishing to obtain the Dreamweaver 8 Developer certification more...

Introduction to the features of Flash 8

To recognize and use the features of Flash 8 The will be a range of in-training or established IT professionals needing to learn how to use Flash without any experience with the specific product more...

Using Text and Components in Flash 8

To recognize how to add text and components in Flash 8 The will be a range of in-training or established IT professionals needing to learn how to use Flash without any experience with the specific product more...

Animation in Flash 8

To use basic animation techniques in Flash The will be a range of in-training or established IT professionals needing to learn how to use Flash without any experience with the specific product more...

ActionScript Sound and Video in Flash 8

To use basic ActionScript and integrate sound and video into Flash movies The will be a range of in-training or established IT professionals needing to learn how to use Flash without any experience with the specific product more...

Workflow Navigation and Publishing in Flash 8

To recognize how to optimize workflow, create navigation, and publish movies The will be a range of in-training or established IT professionals needing to learn how to use Flash without any experience with the specific product more...

General Coding Best Practices

To outline the best practices for writing high quality methods, expressions, variables, arrays, loops, and if statements, and to describe recommended practices for writing readable code Professional application developers or programmers, with at least 2 years experience, who want to learn the latest recommended techniques for developing high quality software more...

Object-oriented Coding Best Practices

To outline the best practices for defining and using classes, and determining how best to use inheritance or its alternatives Professional application developers or programmers, with at least 2 years experience, who want to learn the latest recommended techniques for developing high quality software more...

Introducing User-Centered Design

To identify the principles and benefits of user-centered design and to determine a practical approach to promoting user-centered design methodology in organizations This path is targeted primarily at software architects and project managers working on high level design. This path will also target programmers and developers looking to improve their skills in user centered software design. more...

Developing an Application Using User-Centered Design

To conduct user research and to design effective user interface and interaction elements This path is targeted primarily at software architects and project managers working on high level design. This path will also target programmers and developers looking to improve their skills in user centered software design. more...

The Iterative Process in User-Centered Design

To design usability tests and surveys, organize focus groups, and analyze feedback and implement findings for improving product design This path is targeted primarily at software architects and project managers working on high level design. This path will also target programmers and developers looking to improve their skills in user centered software design. more...

Advanced ASP NET Topics

To demonstrate how to migrate ASP to ASP.NET, leverage legacy compenents, create and use .NET components, and install and configure ASP.NET servers Web developers who are familiar with the fundamentals of Microsoft ASP.NET and who wish to broaden their ASP.NET programming abilities, especially those pursuing MCAD or MCSD .NET certification more...

C 2005 System Types and Collections

To use types, classes, interfaces, iterators, and generics to create data-driven applications Employees, consultants, and students that are preparing for the Technology Specialist: Microsoft .NET Framework 2.0 - Application Development Foundation Certification Exam (70-536) more...