Online Goal eLearning - Training Resources

Team Management - Enabling Teams ...ndustry. James was a co-founder of Makau Corporation. His goal is to provide good technical and business training in laymen's terms. He presents complex concepts in ways that all employees in an organization or an individual student can understand. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the  more...

Team Management - Leading Teams ...ndustry. James was a co-founder of Makau Corporation. His goal is to provide good technical and business training in laymen`s terms. He presents complex concepts in ways that all employees in an organization or an individual student can understand. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the  more...

Team Management - Team Participation ...ndustry. James was a co-founder of Makau Corporation. His goal is to provide good technical and business training in laymen's terms. He presents complex concepts in ways that all employees in an organization or an individual student can understand. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the  more...

Teams Management - Managing Team Conflict ...ndustry. James was a co-founder of Makau Corporation. His goal is to provide good technical and business training in laymen's terms. He presents complex concepts in ways that all employees in an organization or an individual student can understand. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the  more...

How to Find Legitimate Home Employment ...de that will show you step-by-step how to accomplish this goal, this is it. You?ll learn how to find a legitimate business, where to look, what you will do to start the business, and what is involved after that. The course is designed to help you find legitimate work at home. You will be exposed to scams and what to avoid. You will learn the legal aspects of owning a business. In order to  more...

A Fast Track Approach to Making Money as a Freelance Writer (Self-Directed) Designed to aid individuals interested in increasing their income as a freelance writer. Designed for individuals interested in becoming a freelance writer. This course provides methods that work and help budding writers to put their careers in high gear or assist individuals desiring a new career to get started. This course demonstrates proven methods other writers have used through strategies  more...

A Fast Track Approach to Making Money as a Freelance Writer (Instructor-Led) Designed to aid individuals interested in increasing their income as a freelance writer. Designed for individuals interested in becoming a freelance writer. This course provides methods that work and help budding writers to put their careers in high gear or assist individuals desiring a new career to get started. This course demonstrates proven methods other writers have used through strategies  more...

Writing User Guides Designed for people who want to focus on writing effective user (how-to) guides. Designed for people who want to enter the technical writing field, this course focuses on writing effective user (how-to) guides and gives an introduction to the job of a user guide writer. Whether writing for the users of a company?s computer system, for cashiers who need to know how to use a scanner, or for owners  more...

Revive Your Writing! Bring your tired sentences, your terminally ill passive verbs, and your ailing descriptors. Bring your tired sentences, your terminally ill passive verbs, and your ailing descriptors. Through this course, we`ll work on reviving your writing! We`ll use adjective adrenaline to pump up your text. Take a dose of verb vaccine and watch them spring to life. At the end of this course, your sentences  more...

OSHA 8-Hour Hazwoper Refresher ...goal of this OSHA mandated training is to provide personnel involved with the clean-up of hazardous waste sites the knowledge to safely work in a hazardous environment. This course can be completed as quickly as you care to, depending on how much time you can devote to it.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a  more...

Office XP (2002) Advanced ...look, as well as a special course on time management. The goal of this advanced course is to broaden and develop the intermediate skills that the students already possess. This advanced course introduces students to some new features of Microsoft Office XP. It covers the major features that apply to all of the applications. This includes Microsoft Word, Microsoft PowerPoint, Microsoft Excel,  more...

MSHA Part 46 Refresher ...s. In addition, it will help you accomplish your ultimate goal beyond MSHA compliance: to keep you safe in mine work areas. You should be aware of what regulations cover your activity at the mine. There may be additional training requirements or stipulations not covered here. You must have a copy of your company?s training plan or know the time constraints for each topic of study and be sure  more...

Medical Terminology Training Learn the language of medicine using the Professional Edge Medical Terminology Training System, designed to insure you will learn and remember new medical words and terms. Take up to 3 months to complete this course. All necessary materials needed to take this course are included with the exception of a medical dictionary. Medical Terminology Training According to the U.S. Department of Labor  more...

Learn Spanish On-line From Live Instructors! - "Beginning Spanish 1" ...at means that you get the attention you need to meet your goal of communicating in Spanish. There are many options available:Scheduled group classes We all know that learning is more effective when it takes place in a group. Interacting in a group helps to motivate and brings out the personal best in each student. That?s the reason why we assign a group to all of our students according to their  more...

Management & Leadership Decision Support Systems Training Program This course will teach you how to effectively and efficiently implement a system of management and leadership Decision Support and decision making. In the 21st Century, and its global economy, the skill of decision making is vitally important to an organization's longevity and success. This course provides a proactive method of effective and efficient decision making. The decision making process  more...

Laboratory Audit Essentials ...ality to avoid costly resampling and budget overruns. The goal of this course is to provide information so that an individual can conduct an environmental laboratory audit. A laboratory audit ensures that the laboratory has quality systems in place, follows good laboratory practices, and generates data of integrity and quality. This course can be completed as quickly as you care to, depending  more...

How to Control Your Worker s Compensation Cost ...ors, state rating bureaus, and even lawyers to reach your goal of the lowest possible workers? compensation costs possible, sometimes as much as fifty percent of your current costs. You will learn how to work with employees and preferred medical providers to implement an effective return to work program. You will work with workers compensation insurance companies and state rating bureaus to  more...

Find and Purchase Income Producing Properties--Instructor-Led ...earn to increase those returns by combining your personal goals with in-depth market analysis.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. This is a  more...

Find and Purchase Income Producing Properties--Self-Directed ...earn to increase those returns by combining your personal goals with in-depth market analysis.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. A Trump IACET  more...

Customer Astonishment: The Commitment to World-Class Customer Care ...ticipating their needs. To be Customer Need Driven is the goal. It is essential to build on solid customer relationships, to listen continuously to recognize changing needs, and to earn the right to offer the very best solutions. Your customers expect leadership. As you demonstrate such a commitment, a true spirit of partnership will develop. Brand loyalty will be the result. This course is an  more...

Comprehensive Medical Coding Training ...ys, grade reporting issues and failure in the class. Your goal is to complete the course and pass your final exam. Upon successfully passing the Final Examination with an 85% or better score you will receive a Certificate of Completion from a nationally recognized leader in the field of Medical Transcription, Billing and Coding. You may also seek other types of certification by various  more...

Comprehensive Medical Transcription Training ...ys, grade reporting issues and failure in the class. Your goal is to complete the course and pass your final exam. Upon successfully passing the Final Examination with an 85% or better score you will receive a Certificate of Completion from a nationally recognized leader in the field of Medical Transcription, Billing and Coding. Student Testimonials: "I have been, and am working a temporary 8-5  more...

How To Master Team Building Course description -- Meeting business objectives and maximizing resources requires effective teamwork, and this bundle will build the basic competencies that will ensure your teams are organized, goal-oriented, and customer-focused. Together they provide a toolkit of effective techniques and strategies for building high-performing teams in any function or discipline. IMPORTANT NOTE: INTERNET  more...

SAP Business Information Warehouse (BI & BW) ...ntelligence (aka Business Warehouse) system. Course Goal: - BI overview and navigation - Working with the BEx Analyzer and Web Analyzer - Using filters, drilldowns, conditions, etc. - Create new queries with the Query Designer Release: BI 7. 0, ECC 6. 0 (newest SAP release) Audience: End users Prerequisite: - Basic SAP skills (SAP101) - A general understanding of  more...

Basic SAP System Administration ... administrator wanting to work with SAP. Course Goal: - learn basic administrator functions with hands-on exercises - work with user overview, t-code admin, lock entries - learn to read system logs and dump analysis - learn to create, copy, delete clients Release: ECC 6. 0 (newest SAP release) Audience: - System Administrators Prerequisite: - Basic SAP skills  more...

SAP Project System - Project builder ... project manager wanting to work with SAP. Course Goal: - Create a Project with Work Breakdown Structures (WBS) & Network Activities - Create Project Plans with Easy Cost Planning and Project Planning Board - Create Requisitions and Purchase Orders for WBS - Run Settlements & Project Reports Release: ECC 6. 0 (newest SAP release) Audience: - End users - Project  more...

SAP Investment Management ...IM) module. This is a simulation course. Course Goal: - Create and maintain Appropriation Request (AR) master data - Work with variants for the Appropriation Requests - Perform cost & revenue planning as well as overview planning - Approval & Status management functions - Create and maintain the Investment Management Program & Structure - Perform Planning & Budgeting  more...

SAP Human Resources - Personnel Administration ... work with SAP's Human Resource modules. Course Goal: - learn how to work with positions, jobs, organizational units - learn basic HR transactions such as hire, retire, promote, salary raise, change position - run important reports such as headcount reports, salary reports, etc. Release: ECC 6. 0 (newest SAP release) Audience: - End users - Human Resource  more...

SAP Sales & Distribution ... for anyone working with SAP's logistics. Course Goal: - learn about customers and business partners - learn how to work with quotations and sales orders - create deliveries and billing documents - run basic sales reports Release: ECC 6. 0 (newest SAP release) Audience: - End users Prerequisite: - Basic SAP skills (SAP101) - A general understanding of  more...

SAP Warehouse Management ...SAP's Materials Management (MM) module. Course Goal: - work with warehouses & storage bins - create transfer requirements & transfer orders - physical inventory & cycle counting - common warehouse stock reports Release: ECC 6. 0 (newest SAP release) Audience: - End users Prerequisite: - Basic SAP skills (SAP101) - Materials Management - Inventory Management  more...

SAP Inventory Management & Physical Inventory ...g with SAP's Materials Management module. Course Goal: - perform Goods Movements - create material reservations and issue goods - post stock transfers - perform physical inventory counts and corrections - run basic inventory and stock reports Release: ECC 6. 0 (newest SAP release) Audience: - End users Prerequisite: - Basic SAP skills (SAP101) - Materials  more...

SAP Materials Management - Purchasing ... for anyone working with SAP's logistics. Course Goal: - learn about info records and source lists - learn how to work with purchase requisitions - create purchase orders and good receipts - process vendor invoices - run basic purchasing reports Release: ECC 6. 0 (newest SAP release) Audience: - End users Prerequisite: - Basic SAP skills (SAP101) - A general  more...

SAP Profit Center Accounting ...nyone working with SAP's FI/ CO modules. Course Goal: - create profit centers and groups - standard hierarchy - cost/ revenue planning - distribution and assessment allocations - run basic profit center reports Release: ECC 6. 0 (newest SAP release) Audience: - End users - Accountants Prerequisite: - Basic SAP skills (SAP101) - A general understanding of  more...

SAP Cost Center Accounting ...anyone working with SAP's FI/ CO modules. Course Goal: - create cost centers and groups - cost center planning and budgeting - manual reposting of costs - distribution and assessment allocations - run basic cost center reports Release: ECC 6. 0 (newest SAP release) Audience: - End users - Accountants Prerequisite: - Basic SAP skills (SAP101) - A general  more...

SAP Asset Accounting ...r every accountant wanting to work with SAP. Course Goal: - learn basic SAP asset accounting with hands-on exercises - learn how to work with assets, transactions and depreciation - learn how to acquire, retire and transfer assets - learn how to process depreciation and year-end closing - run important asset reports such as Asset Balances, Total Depreciation and Asset History  more...

SAP Accounts Payable Accounting ...r every accountant wanting to work with SAP. Course Goal: - learn basic A/ P accounting tasks in SAP with hands-on exercises - learn how to work with vendor records, balances and line items - learn how to post, search and display vendor invoices - post outgoing payments and process automatic payment runs - run important financial reports such as A/ P Info systems, Vendor  more...

Introduction to SAP ...st for anyone wanting to learn about SAP! Course Goal: - learn the basics of the SAP system with hands-on exercises - learn how to navigate, search, and get help in SAP - learn how to run and print reports - overview of the various modules in SAP - use the SAP Business Workplace - work with master data, post transactions and run reports Release: ECC 6. 0 (newest SAP  more...

SAP General Ledger Accounting ...r every accountant wanting to work with SAP. Course Goal - learn basic G/ L accounting tasks in SAP with hands-on exercises - learn how to work with G/ L accounts, balances and line items - learn how to post, search and display documents - run important financial reports such as Balance Sheets, Profit & Loss and Cash Flow Statements Release: ECC 6. 0 (newest SAP release)  more...

SAP Accounts Receivable Accounting ...r every accountant wanting to work with SAP. Course Goal: - learn basic A/ R accounting tasks in SAP with hands-on exercises - learn how to work with customer records, balances and line items - learn how to post, search and display customer documents - post customer payments and process dunning runs - run important financial reports such as A/ R Info systems, Customer balances,  more...

Sales Math 101 Developing a Sales Plan for Success Bernard Berenson, the prominent American art critic, said, "I would, I could stand on a busy corner, hat in hand, and beg people to throw me all their wasted hours." Would you like to recapture your wasted hours? Unfortunately that is impossible, but you can make the most of the hours in your day with the help of this course. Sales Math 101: Developing a Sales Plan for Success is a course that  more...

Leadership Development for Technical Professionals ... still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex.For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as facilitation and conflict resolution in order to deal with work teams effectively and the  more...

Assessing Customer Behavior ...in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in how to identify customer behavior, and explains effective techniques  more...

The Telecommunications Industry Overview Version 2 ...stomers. In an age of rapidly developing technology, this goal has become increasingly more difficult. The emergence of broadband and wireless technologies poses significant threats to carriers relying upon aging infrastructures and outdated marketing strategies. To survive, telecom carriers must consider a number of options, including consolidation, enhanced service offerings, and/or costly  more...

The Key Stages of Coaching Coaching has many uses in organizations, and the sequence of coaching activities is similar in all of them. This course will involve learners in the continuous process of discovery, goal setting, action planning, and follow-up that distinguishes coaching from other development methods.  more...

Hiring Temporary Contingent Employees ...ertise or specialized skills to achieve an organizational goal? Perhaps you need to hire temporary employees. This course will help you determine whether to hire temporary employees or nonemployees (independent contractors). You will discover many important factors about how temporary workers are different from core employees - in terms of recruiting, hiring and training. By participating in  more...

Inbound Call Center Management Leadership Did you know that your personality can greatly affect your leadership skills? Are you aware that even if you are a fabulous manager, you may not be an effective leader? As a call center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course, you will become aware  more...

The EXCEL Acronym Instilling Service Excellence ...concepts that can make you a service superstar. Since the goal is customer service excellence, this course uses the word E-X-C-E-L as an acronym for five important behaviors that impact the service mindset. It might surprise you, but seeking help and knowing where to find it can improve your service abilities. That's why E, for "Enlist Help", is the first concept in the EXCEL acronym. X is for  more...

What to Do When the Going Gets Tough "It is common sense to take a method and try it; if it fails, admit it frankly, and try another. But above all, try something." Franklin D. Roosevelt spoke these words of wisdom. Negotiating can be challenging, especially when the stakes are high. It's possible to be suddenly stopped in your tracks when an event or circumstance sends the whole deal reeling. Have you ever been involved in a tough  more...

Goals and Setting Goals ...t or small, begin with an important first step: setting a goal. A clearly defined, attainable goal embodies a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A well-constructed goal is challenging, yet achievable. It takes  more...

Executing Monitoring Controlling and Closing a Project ...ated processes and be able to describe the processes. The goal of the course is to provide learners with up-to-date knowledge that can either assist in preparing them for the PMI?? Project Management Professional (PMP) certification exam or prepare them to be more effective, hands-on project managers.This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK??  more...

Getting Past Clashes Valuing Team Diversity Teams have diverse personalities, skills, and interests that are challenging to put together. You may not get along with every team member, but it's important that you can work together to achieve the same goal. At the end of this course, you'll have the skills needed to work with different personality styles, control your gut reactions to difficult people, and deal with difficult team members.  more...

Windows Vista Maintenance and Optimization An optimized operating system runs at peak performance and helps to ensure that applications and hardware perform as they are designed to. Windows Vista has many tools to help achieve the goal of an optimized system along with monitoring tools that help ensure the system continues to perform at its best. This course describes many of the performance monitoring tools of Windows Vista and explains  more...

Project Teams - Building a Project Team Project Teams: Building a Project Team offers students information required to establish and improve project teams. The program details guidelines for team goal setting, identifies motivational theories that impact project teams, and offers ways to manage a project team during times of change.  more...

Using Six Sigma Analysis Tools and Metrics for Project Decisions ...any's products and processes to their desired levels. The goal of the Define phase in the Six Sigma DMAIC methodology is to identify improvement opportunities that have the maximum potential for return on time, money, and resource investments. Knowing what projects to select for improvement requires an assessment and analysis of existing business processes. For a precise, objective, and  more...

Six Sigma DMAIC Defining the Problem "What's your problem?" It could be said that this is one way to get to the heart of a matter. Of course, there's a better way. In this course, Six Sigma DMAIC: Defining the Problem, Six Sigma Green Belts and team members are given a systematic, objective, and measurable process for quantifying the challenges facing your organization. In lesson one, "The Project Charter," you'll learn guidelines  more...

Six Sigma--Measurement System Re-analysis ...changes you made? It's easy to lose sight of the ultimate goal--improved health and fitness--after reaching your goal weight and fitness level. Maintaining positive changes takes just as much effort and vigilance as making the changes initially. Likewise for businesses--the benefits of Six Sigma performance aren't achieved simply by a completing a series of projects. Achieving Six Sigma  more...

Total Productive Maintenance ...ssets are met as cheaply and effectively as possible? The goal is to reduce downtime and minimize maintenance costs. Total Productive Maintenance (TPM) is a systematic approach to eliminating waste associated with production equipment and machinery. It is an approach that seeks to engage all levels and functions in an organization to maximize the overall effectiveness of production equipment.  more...

Process Analysis and Documentation ...ing how to get there, while measuring progress toward the goal all along the way. In the words of an old adage, what gets measured, gets done.In this course, you will learn about the steps in the Measure phase. Then you will learn key principles of measurement; learn how to identify key process input variables and key process output variables; document their relationships through a cause and  more...

Changing Corporate Culture To instill an appreciation of diversity within a company is a difficult task. It requires changing existing views and practices that until now have defined the workplace. You can overcome ingrained attitudes by learning how a diversity initiative differs from federal mandate, why some workers will object to the concept of diversity, and how to handle their opposition. This course describes the  more...

Raising Capital and Financing Decisions The goal of every financial manager is to maximize firm value and shareholder wealth. How does a manager reach this objective? To be successful, financial managers must be aware of the financing options available to them, and the procedures they must follow to begin financing. Most important, managers must be able to choose the best financing mix for their company.  more...

Hypothesis Tests for Variances Proportions ANOVA and Chi-Square in Six Sigma ...s like to determine if it has practical significance. The goal of this course is to explore several of the hypothesis tests used in Six Sigma. The course covers the key steps for testing hypotheses for proportions, variances, and paired comparisons with the help of real-life examples and case studies. It also covers how to use single-factor analysis of variance (ANOVA) and how to test  more...

Statistical Process Control and Control Plans in Six Sigma ...ss is prevented from reverting to its previous state. The goal of this stage is also to develop a control plan to document and hold the gains, and to assist in monitoring and implementing controls. This course aims to introduce basic SPC and control chart concepts and how to develop a control plan to hold the gains prior to the closure of a Six Sigma project. The course identifies the key  more...

Exploratory Data Analysis in Six Sigma ...to get a deeper understanding of their relationships. The goal of this analysis is to narrow down the many possible x's identified earlier during the Measure stage, to a few probable ones. This analysis is generally conducted through the use of two important toolsets: exploratory data analysis and hypothesis testing. Methods and tools used in these broad toolsets help to identify a few probable  more...

Oracle Reports R6 Enhance Reports ...rts series that is based on Oracle Reports Release 6. The goal of this course is to enable developers to construct complex reports and charts using Oracle Reports. This course introduces the learner to the key features of the Data Model editor, Layout Model objects and their properties. The course also enables the learner to enhance matrix reports by modifying the objects in Data Model editor  more...

Sales Skills Gaining Customer Commitment In Sales Skills: Gaining Customer Commitment, you will learn how to establish credibility and develop relationships with your clients, as well as what questions you should ask clients when determining their needs. You will also learn the three stages of need, how to determine which stage of need a client is in, and how to help clients envision themselves benefiting from your product or service. In  more...

Brand Management Branding on the Web ...lizabeth Thomas, the Senior Market Research Analyst. Your goal is to ensure that the online brand will expand the customer base by helping the team determine whether a secondary brand is necessary, what type of Web site would be best for the brand, and what they should name the Web site. Unit 2: Using Online Branding Tactics (0.5 - 1 hour) Identify factors to consider  more...

Consulting Skills The Consulting Process ... Identify the criteria for effective goals. Set effective goals with a consultant. Identify the steps for empowering a consultant. Follow the steps for empowering a consultant. Simulation Overview: In this simulation, you will meet with Pam Julian, a Human  more...

Strategic Management Analyzing Strategic Options ... the possibility of conducting a strategic audit with the goal of maintaining Icon's position as market leader. Unit 2: Analyzing Environments (0.5 - 1 hour) Identify the components that represent the internal environment. Apply the value chain analysis to evaluate the internal environment. Recognize the components that  more...

Competitive Intelligence Implementing a Competitive Intelligence System ... learning more about how they can influence the strategic goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Competitive Intelligence (CI) Basics (0.5 - 2 hours) Identify the  more...

Managing Business Risk Developing a Risk Management Plan Managing Business Risk: Developing a Risk Management Plan teaches learners about the various risk management models as well as factors that influence the risk management function in organizations. Students will also learn about the risk management environment that organizations face and the methods used to assess those risks. Learn To Identify the differences  more...

Time Management Developing a Plan ...m covers how to evaluate the use of time, how to identify goals and set priorities, and how to develop an overall time management plan. The program focuses on the Pareto principle and how it affects the use of time on a daily basis. Students also learn how to price their time, how to conduct a time audit, and how to correctly identify and control poor time management personality types.  more...

Career Development Developing a Career Strategy ...rview of how to define career aspirations, develop career goals, and create effective career strategies. The program covers in detail how to identify personal preferences, develop skills to help career advancement, and explore career options. It also describes the stages of career development and explains guidelines for evaluating careers. Learn To Follow steps  more...

Cross-Functional Team Series The Cross-Functional Teams Series includes the following courses: Cross-Functional Teams: Goal Setting in a Cross-Functional Team Cross-Functional Teams: Selecting Cross-Functional Team Members Cross-Functional Teams: Cross-Functional Team Development To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Goal Setting Series The Goal Setting Series includes the following courses: Goal Setting: Reaching Individual Goals Goal Setting: Goal Setting Tools for Managers Goal Setting: Organizational Goal Setting To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Organizational Skills Managing Information ...ation overload. Identify important goals when managing information. Simulation Overview: In this simulation, you will be meeting with Pam Armstrong, Icon International's Knowledge Manager, to explore the benefits of managing information. Through your questions, you will learn how managing information benefits organizations,  more...

Netscape 6 User Fundamentals This course addresses how to use Netscape Navigator, which includes My Sidebar, customizable searches and themes; Netscape Mail; Netscape Instant Messenger; and Netscape Composer. It introduces the function of each of these and teaches learners how to use the key features of each. Learn To: o Identify the characteristics of the Internet. o Identify the main services provided on the  more...

CCNT Basic Telecommunications v6 0 Part 1 ...goal of this course is to present the learner with the fundamentals of telecommunications and to give a comprehensive introduction to analog and digital concepts. The course covers the history of telecommunications and looks at the structure of business systems (including station sets, PBX, key and hybrid systems, ISDN and broadband), CPE, and services (dedicated and switched). The course then  more...

Financial Statements Financial Statements Analysis ...acting with these two types of financial statements. Your goal is to identify and place the various elements of these statements in the correct location on the documents. Unit 2: Financial Statement Projections (0.5 - 1 hour) • Identify reasons budgets should be used. • Select the types of budgets. • Identify  more...

Financial Statements Analyzing Cash Flows Financial Statements: Analyzing Cash Flows offers the student an overview of accounting methods, the statement of cash flows, stock, and financial ratios. The program details how accounting methods affect financial statements, who looks at your financial statements and for what reasons, and how financing instruments affect financial statements. It also covers the methods used for and activities  more...

Budgeting Creating Analyzing a Budget ... different parts of a budget are compiled. Since the main goal for your meeting with Elizabeth will be increasing your understanding how a budget is put together, she'll be asking you a series of questions on both the parts of a budget and the process for putting a budget together. Through her questions and your answers, you will be able to identify the elements of a successful budget, the  more...

Listening Skills The Fundamentals of Listening This course highlights general benefits and misconceptions about listening as a means of introducing the concept of listening. It also teaches the learner how to interpret messages and identifies three common types of listening. It provides a step-by-step process on how to become a critical listener and explains the benefits of providing feedback to speakers. It details how to provide feedback by  more...

Call Center Mgt Measuring Quality Performance ...is program, the student will be able to establish service goals, identify areas for attention, and communicate effectively with executives. Learn To Identify guidelines for presenting a positive company image to your customers. Apply methods for managing call volume. Calculate a rostered staff factor.  more...

Call Center Mgt Managing Motivating Your Staff ...rnover with Dean Kramer, the Director of Sales. Your next goal will be to establish a new training program for the call center. You will then meet with R.J. Lynch and Jennifer Webber, two Call Center Supervisors, to discuss implementing a new training program for all call center employees. Unit 2: Motivating Call Center Employees (0.5 - 1 hour) Identify ways to  more...

Customer Relationship Mgt Implementing CRM ...anagement: Implementing CRM introduces the student to the goals of CRM, the costs of CRM, and ways to modify operations costs to become customer focused. The program also details CRM pre-implementation strategies, the CRM implementation process, and tactics used to test CRM. Learn To Identify ways to achieve CRM goals and focus on customers.  more...

Recruiting Retention Keeping Your Good Employees ... recently lost three key employees from his team, so your goal during this session is to determine why the employees left, as well as what can be done to prevent this from happening in the future. Unit 3: Job Structure and Coaching (1 - 2 hours) Identify aspects to consider when analyzing job structure. Select ways to build a coaching  more...

Exit Interviewing Skills Preparing for an Exit Interview ...task force along with Jessica Stone and Terry Jones. Your goal in this meeting is to convince Terry of the usefulness of exit interviews. You must discuss what types of exit interviews exist and help the team choose a type of interview that fits Icon's objective. Unit 2: Setting up an Exit Interview (0.5 - 1 hour) Identify the three factors you should consider before  more...

Exit Interviewing Skills The Termination Process ...t defect rate being considered ''good'' performance. Your goal for this meeting is to begin Nick's monitoring process by clearly explaining the standards by which his job responsibilities and performance will be measured. Unit 2: Guiding Employee Performance (0.5 - 1 hour) Identify the steps for improving employee performance. Follow the steps  more...

Human Resource Law Americans With Disabilities Act Human Resource Law: Americans with Disabilities Act provides in depth information about the Americans with Disabilities Act. This program instructs employers on the specifics of the law, and the complications involved in determining which employees qualify for ADA protection. In addition, this program provides defenses to discrimination claims, an explanation of reasonable accommodation and undue  more...

Human Resource Law Fair Labor Standards Act ...A. To demonstrate your understanding of the subject, your goal is to answer Jessica's questions accurately. Unit 3: FLSA Compliance (1 - 2 hours) Identify the FLSA enforcement agency. Select consequences for FLSA negligence. Select the guidelines to prevent FLSA claims. Use the guidelines to prevent  more...

Leadership Development Goal Setting ...Goal Setting, you will develop an understanding of how to set specific and measurable goals. Using your goal setting skills, you will have the opportunity to help employees manage goal achievement, set goals to meet deadlines, and identify strategic goals for the future. Learn To Successfully define a target to be reached.  more...

Managerial Leadership Creating a Vision ...ion. In addition, this program provides steps for setting goals that are aligned with an organization's vision. Learn To Choose questions to answer when defining your organization's vision. Identify steps for writing a vision statement. Identify steps for setting goals. Identify  more...

Succession Planning Setting Up a Succession Planning Program Succession Planning: Setting Up a Succession Planning Program focuses on putting your Succession Plan on paper and into action. It begins with guidelines on writing a mission statement, policy and procedures, identifying target groups and other issues such as legal considerations. It then provides comprehensive guidelines on all aspects of rolling out your plan, how to communicate and provide  more...

Strategic Decision Making Making the Right Decision ...recommendation that is in the best interests of Icon. The goal of this meeting is to generate additional options to help ensure the team has the options available to make the best possible decision. Unit 2: Selecting an Option (0.5 - 1 hour) Stop generating options at the appropriate time. Identify the steps for describing the consequences of  more...

Strategic Decision Making Advanced Decision Making ...plan to create scenarios and manage linked decisions. You goal is to demonstrate that you are capable of being the lead of the team. Unit 2: Managing Group Decisions (0.5 - 1 hour) Sequence the steps for creating an affinity diagram. Identify the steps for determining whether a decision is successful. Demonstrate an  more...

Goal Setting Reaching Individual Goals ...Goal Setting: Reaching Individual Goals,'' you will learn about personal behaviors that relate to and affect goal setting. You will also learn the characteristics of effective goals, the individual goal-setting process, and guidelines for maximizing your achievement potential. Learn To Identify the benefits of setting goals. Identify  more...

Goal Setting Goal Setting Tools for Managers ...Goal Setting: Goal Setting Tools for Managers,'' you will learn how to guide employees and mentees through the goal-setting process. You will learn how to foster an enthusiastic and supportive environment for goal setting as well as how to motivate individuals to continually set new and challenging goals. Learn To Identify the criteria for meaningful  more...

Goal Setting Organizational Goal Setting ...Goal Setting: Organizational Goal Setting,'' you will learn how to set goals with teams. You will also learn how to set goals for an organization through the use of organizational objectives, statements of values, and vision and mission statements. In addition, you will learn how to implement strategic goals in your workplace. Learn To Help a team develop and  more...

Change Management Adapting to Change Change Management: Adapting to Change develops participants' ability to effectively handle organizational changes. It familiarizes them with the three phases of the transition process, enabling them to understand their own-and others'-needs and responses at each phase. Learn To Distinguish between change and transition. Understand the  more...

Total Quality Management Principles ...s will further diminish your position in the market. Your goal is to achieve customer satisfaction by measuring and responding to customer needs, and utilizing the quality checkpoints for customer satisfaction. Unit 2: Performance Excellence (0.5 - 1 hour) Identify the three steps to process management in quality systems. Identify ways in which  more...

Correcting Performance Problems Addressing Performance Problems ...ed to hold a constructive feedback session with her. Your goal is to follow the process and guidelines for this type of session, resulting in Robin acknowledging that a problem exists. Unit 2: Explaining the Impact of Problem Behavior (0.5 - 1 hour) Identify guidelines to follow when explaining the impact of problem behavior. Apply guidelines  more...

Managing the Expert Understanding Experts ...fies the processes for overcoming burnout, setting career goals, and leading performance evaluation meetings with experts. Learn To Assess an expert's skills. Identify the most appropriate method for recruiting an expert in a given situation. Help an expert overcome burnout.  more...

Operations Management Operations Components ...ning job design. Identify the main goal of facility layout operations. Identify common problems in facility layout operations. Simulation Overview: In this simulation, you will meet with Steve Tomlin, a Vice President of Operations at Icon. You are a candidate for a position as an Operations Manager for  more...

Managing Change Implementing the Change Process ...CAP) for Icon a a s Database Management Division. Your goal during this meeting is to effectively communicate the need for the new customer service program as well as gain support from the team leaders. Unit 2: The Change Vision (0.5 - 1.5 hours) Sequence the steps for developing a change vision. Develop a change vision.  more...

Managing Change Overcoming Change Obstacles ...t with two of Icon a a s District Sales Managers. Your goal will be to communicate information regarding a new expense reporting system that will be implemented soon. Unit 3: Establishing Change Teams ( - 1.5 hours) Identify the types of teams that support change teams. Match change team roles with their responsibilities.  more...

Managing Change Managing Yourself Through Change ...ger, the Director of Finance, and a Product Manager. Your goal during this meeting is to discuss upcoming changes to Icon a a s product lines as well as map out a transition process for these changes. Unit 2: Coping with Uncertainty (0.5 - 1.5 hours) Identify three common emotions experienced during the exploration phase of transition.  more...

Project Management Essentials Planning a Project ...he information required to identify project participants, goals, objectives, activities, and constraints. The program details project activities, activity dependencies, and activity analysis. Learn To Identify a benefit of project planning. Identify steps for creating a work breakdown structure. Identify  more...

Advanced Project Mgmt Portfolio Management ...aximizing utilization of resources to achieve the project goals. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding Portfolio Management (0.5 - 1 hour) Identify the definition of portfolio  more...

Team Management High Performance Teams ...learn the concepts behind effective team leadership. Your goal is to adjust your leadership abilities to meet the needs of a diverse collection of individuals as you lead them through a team project. If you are a strong team leader, you will successfully release your company's product before the competition and save your company. Learn To Set challenging, but  more...

Principles of Marketing Promotion Strategy ... selling process. Identify the goal of sales promotion in an advertising campaign. Audience Managers, supervisors, and executives who can influence the marketing and strategic goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total  more...

Virtual Team Mgmt Developing Virtual Teams ...rtual team for an upcoming public relations project. Your goal during this meeting is to demonstrate your knowledge of virtual teams, including their characteristics, the five types of virtual teams, and the types of technology virtual teams can use. Unit 2: Overcoming the Barriers to Virtual Teams (0.5 - 1 hour) Identify challenges that virtual teams might  more...

Project Teams Building a Project Team ...ve project teams. The program details guidelines for team goal setting, identifies motivational theories that impact project teams, and offers ways to manage a project team during times of change. Learn To Identify the levels of need being met according to Maslow's Hierarchy of Needs. Set ground rules during an informational meeting.  more...

Cross-Functional Teams Goal Setting in a Cross-Functional Team ...Goal Setting in a Cross-Functional Team covers the elements and structure of cross-functional teams and how cross-functional teams can set goals. The program also covers the characteristics of cross-functional teams, how they are formed and managed, and the causes for success or failure. In addition, the program touches on how steering committees and sponsors support cross-functional teams, how  more...

Cross-Functional Teams Selecting Cross-Functional Team Members ...he appointment of an upcoming cross-functional team. Your goal is to choose the most qualified managerial candidate for the cross-functional team leader position. You will review the qualifications of three candidates for this position. In order to be successful, you will need to have a thorough understanding of the skills cross-functional team leaders should possess, as well as how to select  more...

Cross-Functional Teams Cross-Functional Team Development .... Use the elements for the TEAMGOALS acronym to resolve a challenge. Use team effectiveness and peer review surveys to evaluate a cross-functional team. Identify the guidelines for establishing a recognition system. Audience Team leaders, team members, and managers or supervisors who are interested in learning  more...

Brand Management Building Brand Equity ... a way to increase the equity of the Platinum brand. Your goal is to present ideas on how to increase brand equity by increasing brand awareness and improving brand image. Unit 2: Using the Marketing Mix to Build a Brand (0.5 - 1 hour) Identify the definition of perceived quality. Identify the importance of consumer perception of quality and  more...

Organizational Learning Developing a Knowledge Mgmt System ..., a knowledge management system should be developed. Your goal for the simulation is to follow the process for drafting a KM strategy statement that is suitably aligned with the company's vision. Unit 2: Assessing Knowledge (0.5 - 1 hour) Identify who should be included in a knowledge assessment team. Identify steps for performing a knowledge  more...

Organizational Learning Deploying a Knowledge Mgmt System ...obal Book Encyclopedia into a CD ROM format. The ultimate goal of this process is to create a Web site with a search engine including all of Global Book Encyclopedia a a s entries. Before Icon launches a knowledge management system, a pilot project must be conducted to test the effectiveness of a customized knowledge management. Taking into account the possibility that a pilot project could  more...

XML Building XML-Based Web Applications Part 5 ...goal of this final course within the curriculum is to provide the learner with a detailed understanding of the mechanisms of data validation using schemas within XML and a knowledge of the applications of XML within business and commercial environments. The course begins with a coverage of validation within XML and the advantages of schemas over DTDs. The elements of an XDR schema are covered  more...

XML Building XML-Based Web Applications Part 5 ...goal of this final course within the curriculum is to provide the learner with a detailed understanding of the mechanisms of data validation using schemas within XML and a knowledge of the applications of XML within business and commercial environments. The course begins with a coverage of validation within XML and the advantages of schemas over DTDs. The elements of an XDR schema are covered  more...

Leadership Development Series The Leadership Development Series includes the following courses: Leadership Development: Delegation Leadership Development: Goal Setting Leadership Development: Leading the Way Leadership Development: Motivation Leadership Development: Learning to Lead To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

CCNT Voice Over IP Essentials v6 0 ...goal of this course is to present the learner with a comprehensive introduction to Voice over IP (VoIP), its technology, benefits, QoS issues and their solutions, and standards. The first half of the course covers packet voicing basics, Internet technology, and the benefits and applications of VoIP. It then moves on to cover Gateways and their various functions, major issues involved in  more...

Frontline Leadership Knowledge in the Workplace ...s teams on Icon's latest corporate software packages. The goal of the meeting is to give the sales teams enough information about the packages so they can efficiently promote the software systems to their clients. Unit 2: Encouraging Knowledge Exchange (0.5 - 1 hour) Identify ways for encouraging employees to exchange knowledge. Follow the  more...

Executive Level Leadership Change The Executive Leader Executive Level Leadership: Change and the Executive Leader addresses the change process, ways to identify resistance to change, and how to overcome that resistance. In addition, this program covers trust-building methods, power-sharing techniques, and how to keep employees informed during the change process. This program also covers pitfalls to avoid during the change process. Learn To  more...

Succession Planning Elements Approaches ...various definitions of Succession Planning. Its principal goal is to present the learner with the solid case for implementing a Succession Plan within their organization and the challenges to doing so. It covers the characteristics of effective Succession Planning programs and the phases in their implementation. Guidelines on selling your plan within your organization are also covered.  more...

Mentoring Implementing a Formal Mentoring Program ...Mary to help them understand what mentoring entails. Your goal is to convince them of the importance of establishing a mentoring program by explaining the benefits of a program, answering their questions, and helping them see what all can be accomplished through mentoring. Unit 2: Developing a Mentoring Program (0.5 - 1 hour) Identify the three factors of successful  more...

Mentoring Using a Mentor to Your Advantage ...tee's job, possible learning styles, how to set effective goals, and how to become an effective learner. It also covers steps for choosing a mentor and the guidelines for developing self-empowerment. Learn To Identify the qualities of effective mentees. Match the learning styles to their descriptions.  more...

Moving from Technical Professional to Mgr Managing the IT Dept With management and team fundamentals in place, this course gives an overview of some typical areas of IT management and some of their related issues. Beginning with networks and network issues, the course then goes on to look at strategies for purchasing and rolling out new hardware and software across the IT department. It then teaches the value of E- Commerce in general as well as how to  more...