Online Goals eLearning

Administrative Professionals Maximizing Your Relationship with Your Boss ..., dependability, and efficiency as you work toward common goals. Through partnership, you can maximize your relationship with your boss and realize benefits for yourself and your career. This course explores ways to build a partnership with your boss. Specifically, it covers ways of establishing and maintaining the elements of a true partnership, and shows how you can benefit personally from  more...

Administrative Professionals Interacting with Others Administrative Professionals: Interacting with Others Regardless of the industry you work in, the organization you work for, or the boss you have, as an administrative support professional, almost all of the tasks you perform on a daily basis require, in some way, interaction with others. Effectively interacting with others results in trust, improved morale, and respect between you and your  more...

Talent Management Planning Talent Management: Planning Have you ever asked yourself how well your department or division manages talent? To determine this, you need to have a clear understanding of how your organization defines its workforce requirements and what processes are in place for attracting, developing, and retaining the right people. Then you can create a plan for meeting your talent needs that align with  more...

Talent Management Developing and Engaging Talent ...s depend on talented employees to help them achieve their goals. But without a talent management strategy focused on keeping these employees engaged, they may be sending out resumes rather than working to achieve those goals. Employee engagement and commitment are key success factors for any organization. This course describes how to begin building employee commitment with an effective  more...

Directing Others ...ndividually and collectively to accomplish organizational goals. Understanding the essential responsibilities you have when directing others, and the practices you should employ in order to meet those responsibilities, will lead to you fulfilling your duties and realizing the potential of your entire team. This course provides information on the key proficiencies you require to effectively  more...

Foundations for Business Execution ...ie a few weeks later? Do you have big plans and long-term goals that never come to pass because you get so bogged down with day-to-day activities? When management announces "new plans" to revolutionize productivity in your organization, do your colleagues roll their eyes because they know things will never really change? Why don't new initiatives get off the ground? Why don't long terms goals  more...

Creating a Business Execution Culture Creating a Business Execution Culture In today's fast-paced, high tech world, change comes more rapidly than ever before. Businesses must be in a state of constant evolution and continuous improvement just to keep up. An organization's ability to execute is paramount to its survival. After all, how can a company be constantly evolving and improving if no one within the organization is  more...

Building Your Influence as a Leader ... positive ways to influence others in order to accomplish goals. In this course, you will be guided through numerous methods and strategies for effectively influencing a team to accept your ideas. You'll be introduced to the importance of political awareness and the essential skills involved in using positive politics and avoiding negative politics when persuading others. You'll also have an  more...

Creating and Analyzing an Operating Budget ...ss to survive long-term, it must have a clear view of its goals and its means of achieving those goals. A well-planned budget is just the tool to help steer your company in the right direction--your company will be able to make critical decisions based on current facts and reasonable forecasts. In this course, you will learn the key components of an operating budget and be able to create a  more...

Strategic Management HRCI PHR ...eveloping the business strategy to achieve organizational goals. Toward that end, this course will help you prepare for the HRCI certification examinations with regard to strategic management. In this course, you'll learn about such things as dealing with change, corporate governance, and the strategic planning process. All the topics in this course are based on the Strategic Management  more...

Developing Employees HRCI PHR Developing Employees (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the theories and applications of employee training and training program development. As a human resources professional, you are  more...

HR s Strategic Role in the Organization HRCI SPHR ...he ability of an organization to successfully achieve its goals. This course describes how to guide and lead the change process, how HR can impact regulations and legislations, and the role of HR in risk management and building strategic partnerships. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in  more...

Strategic Approaches to Workforce Planning and Employment HRCI SPHR ...that the workforce will meet the organization's strategic goals and objectives. This course prepares learners interested in the Human Resource Certification Institute (HRCI) Senior Professional in Human Resources (SPHR) Certification. The content in this course is based on the Workforce Planning and Employment functional area of the HR Body of Knowledge recommended by the Society for Human  more...

Strategic Approaches to Human Resource Development HRCI SPHR ...nto the necessary level of competencies needed to achieve goals. This course examines how human resource development (HRD) aligns the skills, knowledge, and abilities of staff to future organization and individual needs. In addition, the course looks at how an understanding of adult learning and organizational development can assist in staff development. Finally, the course covers some  more...

Strategic Approaches to Total Rewards HRCI SPHR ...pensation and benefits program that aligns with strategic goals is essential for HR today. This course examines how compensation and benefits programs are changing. The course looks at how the total rewards system is becoming more popular and assesses how organizations need to revisit their compensation and benefits program to better fit their strategic goals and objectives. All the topics in  more...

Using Voice of the Customer in Six Sigma ...s are collected, measured, and translated into actionable goals using a number of tools. Using VOC begins with defining Six Sigma goals for collecting and analyzing customer requirements. For this, the Six Sigma team must identify various customer segments especially the ones most concerned with the project. Then the team needs to identify and select the most effective methods for collecting  more...

Developing Project Charters and Tracking Six Sigma Projects ... Sigma team is going to work on, and the project's scope, goals, and objectives in very clear, specific, and measurable terms. As part of the process of developing a project charter, some performance measures such as cost, revenue, and schedule are identified and developed. Once the project is kicked off, its progress is measured and tracked on a continuous basis using popular project  more...

Motivation and Communication in Six Sigma Teams ...can optimize a team's focus on accomplishing its assigned goals. By making the teamwork enriching and satisfying to members, leaders can motivate a Six Sigma team with dramatic effects on overall success. Modern motivational theory informs today's motivational techniques, and this course explores both the theoretical origins and the practical application of research on motivation. Besides  more...

Managing Six Sigma Team Performance Managing Six Sigma Team Performance ASQ Six Sigma Black Belt (SSBB) Six Sigma Black Belts have the challenging task of managing the full spectrum of personal dynamics that characterize project teams. Each team member provides the team with unique strengths and weaknesses, and combining individuals into a team produces varied results. Besides providing the basic tools and structure for smooth  more...

Process Characteristics for Six Sigma Process Characteristics for Six Sigma ASQ Six Sigma Black Belt (SSBB) To improve the processes behind an organization's products and services, a Six Sigma Black Belt must measure them. But first, they must identify those processes. Among the many Six Sigma tools, several are designed specifically to isolate relevant process variables, determine their relationships to each other, prioritize  more...

Process Capability for Six Sigma ...o precisely assess current performance in light of future goals, and ultimately, to determine the need and targets of process improvement. Process capabilities can be determined for normal and non-normal data, and for variable (continuous) and attribute (discrete) data alike. This course explores the considerations, verifications, and associated calculations used to conduct process capability  more...

Processes and Customer Analysis in Six Sigma Projects ...change and improvement, and translate customer needs into goals and customer deliverables. In this course, learners will examine how to analyze process components and stakeholders in an organization. They will also learn about concepts and tools for collecting and analyzing customer information and feedback. The course also explains how customer requirements are translated into goals and  more...

Six Sigma and Lean in the Organization ...Sigma and Lean help organizations achieve their strategic goals and why so many successful organizations attribute their success to them. The course first introduces the key concepts and contributors associated with Six Sigma, and then moves on to basic Lean tools used to identify and remove waste and improve process flow. This course is aligned to the ASQ Certified Six Sigma Green Belt  more...

Design for Six Sigma in the Organization Design for Six Sigma in the Organization ASQ Six Sigma Green Belt (SSGB) Design for Six Sigma (DFSS) is often called the future of Six Sigma, as it is emerging as a strategy that better serves the current innovation initiatives of many industries. DFSS uses a "pay me now or pay me later" approach by spending more effort and time on process or product design up front to avoid spending time  more...

Introduction to Six Sigma Introduction to Six Sigma When launching General Electric's quality effort in 1995, Jack Welch, the then chairman and legendary champion for the cause of Six Sigma, strongly encouraged his chief employees to become "passionate lunatics" about Six Sigma. Welch's adoption of Six Sigma, and General Electric's ensuing success, greatly contributed to Six Sigma's recognition as a powerful method  more...

Six Sigma Projects and Project Teams ...nd the right people, and leading them to achieve business goals, is vital to the leadership of Champions. This course deals with these important roles of Champions. It also provides Champions with a toolkit to measure and analyze a project thoroughly before it is selected for Six Sigma improvement. The roadmap for selecting Black Belts and other team members needed to build a winning  more...

Being an Effective Team Member ...mbers go beyond themselves and their personal desires and goals. If you want to be an effective team member, your challenge is to put the team first, which means maximizing your contributions to help the team accomplish its purpose. This course covers strategies and techniques to help you become an effective and valued member of your team. Specifically, you'll explore ways for adopting a  more...

Establishing Team Goals and Responsibilities ...Goals and Responsibilities All individuals have strengths that allow them to achieve goals consistently and successfully. In a team setting, those individual strengths can combine to lead the whole team to success, or they can create conflict and tension. To harness individual strengths and personalities, you need solid ground rules for the team. You also need to allocate roles and  more...

Elements of a Cohesive Team Elements of a Cohesive Team Three elements are always present in any effective, cohesive team: open communication, cooperation, and trust. Like the strands of a cord, these elements hold the team together and give it strength. Without these elements, team members will not participate fully in team activities and they won't find true satisfaction in their work. When trust and open  more...

Transitioning into a Project Management Role Transitioning into a Project Management Role Many people find themselves thrust into a project management role with no formal training or experience. When this occurs, it is important to be prepared to deal with the significant changes in your role. Your responsibilities broaden from managing yourself to managing others, from short-term to long-term goals, and from tangible to intangible  more...

Establishing Goals Roles and Guidelines ...Goals, Roles, and Guidelines The way in which a team is built is an important factor in determining team success. Leading a team quickly and smoothly into high performance mode requires the groundwork of setting team goals, identifying project tasks and assigning the right people to them, and defining the standards of team behavior to ensure team members work together so that team  more...

Workplace Conflict Recognizing and Responding to Conflict ...more time worrying about the conflict than achieving your goals. And remember, the costs of prolonged conflict can be high negative emotions, blocked communication, and stress. But choosing the appropriate response based on the type of conflict is important. When you address conflict properly, you will experience a number of benefits: it can enhance your creativity and it can strengthen your  more...

Improving Communication in Cross-cultural Relationships ... where people from diverse cultures share common business goals and working spaces on a day-to-day basis. It is essential for a skilled communicator to recognize and deal with cross-cultural differences and other barriers in the way of communication across cultures. To this end, building positive relationships can go far in making cross-cultural communication more effective. This course takes  more...

Getting Results without Direct Authority Influencing Your Boss ...ut you know best how you want to be managed to reach your goals, and if you focus on building a partnership with your boss, you will find that you have more influence than you think. In this course, you'll learn how to build influence with your boss by understanding his or her situation, and knowing what you can offer that benefits both your boss and you. You'll also find out how to influence  more...

Problem Solving Determining and Building Your Strengths ...lding Your Strengths Achieving your problem-solving goals typically involves applying problem-solving skills and tools through various steps in an established problem-solving process. Whatever you think of your current problem-solving skills, it is always possible to improve upon them, and even to develop new skills. To improve, you first need to assess your existing problem-solving  more...

Working for Your Inner Boss Personal Accountability Working for Your Inner Boss: Personal Accountability Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss.  more...

Goals and Setting Goals ...Goals and Setting Goals Most achievements, great or small, begin with an important first step: setting a goal. A clearly defined, attainable goal embodies a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A  more...

Effective Interfunctional Relationships ...m did you talk with at work this week? To accomplish your goals in today's workplace, you not only have to interact with personnel in other departments, you often have to coordinate or even rely on them. Tasks are fluid and flow across functional boundaries. The products or services your company offers require a cooperative effort to produce. But by nature, most companies are structured  more...

Effective Relationships with Business Partners Effective Relationships with Business Partners You have three options when you want to extend your base of business resources: Expand your company, acquire another company, or partner with a complimentary company. In many instances, partnering is the most advantageous choice. Creating an alliance confers the same kind of benefits as an acquisition--but with fewer risks and better definition.  more...

Interpersonal Communication Communicating with Confidence ...e skills enhance your influence and help you achieve your goals. Communicators have an enormous advantage if their relationships are based on rapport-building trust and credibility. But trust and credibility are not the only essentials. You also need to use specific communication behaviors to project confidence in all your verbal and nonverbal interactions. The course shows you how the  more...

Planning Business Analysis Communication Monitoring ...der to successfully deliver requirements and meet project goals. But what about planning and managing how these business analysis activities are actually performed? A proposed structure and schedule for communications, a requirements management plan, and a clear plan to ensure business analysis activities are executed as efficiently as possible are all key elements of successful business  more...

Business Analysis Requirements Elicitation ...ols and technologies involved, you may aim for impossible goals. It's equally important to ensure you document and confirm requirements so you have a solid plan to address stakeholder needs. This course provides an overview of requirements elicitation as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis  more...

Introduction to Event Management ...ovides an introduction to Event Management, including its goals and scope, and how Event Management processes interact with other processes in the ITIL V3 Service Lifecycle. The course also covers the specific components of Event Management including triggers and interfaces, and the detailed steps of Event Management. Finally, the course explores the metrics, challenges and risks of Event  more...

ITIL reg and the Service Lifecycle ITIL® and the Service Lifecycle ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal  more...

Spill Prevention and Control Spill Prevention and Control This course provides information about hazardous materials; spill control, and confinement methods. The intent of the course is to provide the learner with information about the safe handling, movement and storage of hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives  more...

Leading a Customer-focused Team ...s customers' expectations while still achieving corporate goals. The first lesson explains how to work together to set the parameters for what has to be accomplished by creating a Statement of Purpose and effective team goals. Once these have been established, your role as leader becomes that of enabler and the rest of the course is devoted to demonstrating how you can manage and support the  more...

Green Business Planning Sustainability Strategies ...s can help facilitate success in achieving sustainability goals. This course outlines a method for assessing how much your organization promotes environmental sustainability in its current practices, showing how to identify strengths, weaknesses, opportunities, and risks in relation to adopting green business sustainability practices. It also explores how mandated and voluntary green standards  more...

Introduction to Green Business Sustainability Introduction to Green Business & Sustainability While the concepts of green business and sustainable enterprise are not new, they are becoming increasingly vital in today's business climate. Natural resources are being depleted at previously unheard of levels, organizations are faced with new challenges in resource and waste management, and consumers are becoming more curious about the  more...

Getting Ready to Coach Getting Ready to Coach Coaching offers organizations a win-win method for developing their employees. It not only helps individuals reach their potential but also helps the organization improve its productivity and competitiveness. In a rapidly changing business world, coaching can also help employees adjust and adapt their skill sets. Coaching is about encouraging, confronting, challenging,  more...

Building the Coaching Relationship ...ing efforts. It lays the groundwork for accomplishing the goals you and your coachee set. This course highlights the importance of a strong coaching relationship. It describes how to establish rapport with your coachee by showing interest, finding common ground, and matching your coachee's demeanor and language. In addition, the course covers ways to develop a positive coaching relationship,  more...

Hazardous Materials in the Workplace Hazardous Materials in the Workplace This course discusses proper handling of chemicals in the workplace and actions that can be taken to protect the workers, the public, and the environment. It also covers the roles and responsibilities of those responding to events involving hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory  more...

Creating a Plan ...t to do so that you can align your career moves with your goals. This course guides you through the process of taking stock of your present situation and determining the best way ahead. It starts with taking inventory of your values, interests, skills, and needs. Then based on these findings, you can determine your strengths. This course provides examples of roles in which you could use those  more...

Professional Networking Essentials Professional Networking Essentials Do you have a strong professional network of people who can help you move forward professionally? Does the thought of networking scare you because you feel uncomfortable in situations where you're expected to be outgoing and make conversation with people you don't know? Regardless of your strengths and weaknesses, situation or occupation, a key factor in  more...

Negotiation Essentials What is Negotiation Negotiation Essentials: What is Negotiation? Everyone has to negotiate at some point in his or her life. Strong negotiations skills can be survival skills, both in and out of the workplace. But being able to negotiate successfully requires that you understand some of the basic concepts of negotiation. Negotiation has been described in many ways getting what you want, reaching an agreement,  more...

Planning and Prioritizing Your Time ...me Managing time effectively entails analyzing your goals, breaking those goals into tasks, and then prioritizing those tasks. This isn't always easy or clear cut, given the number of tasks you may need to complete. But if you set clear and measurable goals and then develop an effective to-do list, you'll find prioritizing your many tasks is easier. And, in the end, you'll manage your  more...

Using Business Tools to Manage Sales Teams ...to know how to forecast sales accurately to determine the goals that your sales team will set. Like many sales managers, you've probably asked yourself, "How do I successfully and effectively manage the business aspect of my responsibilities?" This course will help you answer that question by providing you with effective business tools. The course includes the basics of the M3 management mode  more...

Motivating a Winning Sales Team Motivating a Winning Sales Team Famous college football coach Lou Holtz said, "Ability is what you're capable of doing. Motivation determines what you do. Attitude determines how well you do it." As a sales manager, what can you do to make a difference in how your team members' use their abilities? How can you increase their level of motivation and create positive attitudes? In this course,  more...

Sales Manufacturing TM Sales Production Sales Manufacturing(TM): Sales Production The Sales Manufacturing(TM) model places all the small efforts involved in sales together into a comprehensible system for sales success. The Sales Manufacturing(TM) model represents the framework for building sales processes rooted in the proven best practices of the sales profession. The Sales Manufacturing(TM) machine challenges you to view your  more...

The Profession of Selling The Profession of Selling Consider how the following definitions relate to a successful career in sales: Principle - a rule or code of conduct; Strategy - a careful plan or method especially for achieving an end; and Skill - a developed or acquired ability. These three terms help describe the difference between sales as a profession, and sales as simply a job. "The Profession of Selling"  more...

Program Life Cycle and Benefits Management ...cycle model and program benefits to satisfy the strategic goals that your program aims to meet. This course describes the program life cycle, including why it's important to organize programs into phases, the key distinctions between program and project life cycles, and how program benefits and governance are managed across the life cycle. Also covered are the activities carried out in each  more...

Developing and Deploying Strategic Plans ...trategic plans. Organizations must identify their primary goals and objectives based on their mission and vision statements. Other success factors include understanding market forces, internal strengths and weaknesses, stakeholders, relevant technology, and legal and regulatory factors. With these considerations, an organization's action plan can be developed and deployed, and its effectiveness  more...

Creating Your Own Leadership Development Plan Creating Your Own Leadership Development Plan Creating your own leadership development plan is a significant part of any successful and valuable leadership-development strategy. Leadership development plans help to ensure that you remain focused on what is required to continually grow and develop as a leader. This includes assessing your own style, values, and requirements, as well as  more...

Team Dynamics Team Dynamics ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence Effective development of teams improves the organization's quality and productivity. Team development encompasses team establishment, assignment of roles and responsibilities, and performance evaluation. Dynamic team goals and objectives must align with the organization's  more...

Communication Skills and Project Management ...communication. To meet an improvement project's specified goals and objectives, a manager must also effectively plan, estimate, and monitor the progress of the project and know what tools to apply. This course explores how communication takes place, and presents techniques and strategies for enhancing communication. It also examines how various project management tools can be used to  more...

Lean and Six Sigma ...ctures. You need both Lean and Six Sigma to achieve these goals. This course explores the relationship between the Lean and Six Sigma approaches and their integrated application in both manufacturing and service industries. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on  more...

Six Sigma Projects and the Black Belt Role ...ends upon the Six Sigma teams that understand the project goals. Six Sigma Black Belts lead these teams and must have the qualities and qualifications required to deliver the expected results. This course deals with the key considerations around the selection of kaizen and Six Sigma projects. It also explores Black Belt roles and the associated Black Belt qualifications needed for leading Six  more...

Critical Requirements and Benchmarking for Six Sigma ...hmarking is used in Six Sigma projects to set measurement goals for the critical requirements against world-class and competitive reference points. Benchmarking may also be used at later stages in the projects to evaluate existing operations, compare them with best-in-class organizations, and incorporate best practices to maximize the success of improvement efforts. This course explores the  more...

Business Performance and Financial Measures in Six Sigma ...comprehensive picture of how the company is achieving its goals of customer satisfaction, organizational learning and improvement, internal process performance, and bottom-line financial growth. This course examines business measures in two categories: business performance measures and purely financial measures, exploring how these measures reveal the current state of the business and point to  more...

The Essentials of Budgeting for Non-financial Professionals ...tivities. The budget is a formal expression of the plans, goals, and objectives of an organization and familiarity with the essentials of the budget is expected at every level within that organization. This course aims to provide a basic understanding of budgets and their importance in allocating resources and guiding the activities in an organization. It helps you identify the characteristics  more...

Principles of Acct Finance for Non-financial Professionals ...ies and make decisions that support organization's larger goals. This course aims at familiarizing non-financial professionals with basic accounting and financial concepts. You are introduced to key finance and accounting terms and concepts such as the accounting equation, accrual-based accounting, financial risks and returns, and basic accounting principles. This course also takes you through  more...

Motivating and Optimizing Performance Motivating and Optimizing Performance As teams mature, they're able to perform more independently. Accordingly, team leaders must shift their role to one of maintaining motivation and optimizing team member performance. This ensures that their teams continue to perform at peak levels. The early stages of team development are about establishing the purpose of the team and its key goals, but  more...

Fostering Effective Communication and Collaboration ... a team established and everyone is committed to the team goals. However, a common focus is not always enough to help your team achieve success. You must ensure that team members can communicate with you and with one another, and that they will work as a team rather than as individuals. This course outlines the importance and benefits of promoting team communication and collaboration. It covers  more...

Using Feedback to Improve Team Performance ...bility of all team members to openly express their ideas, goals, and needs, as well as share thoughts about each other's performance both positive and negative. The same principle applies when it comes to receiving feedback. It's far better to hear the truth directly than to assume your performance is the best it can be. In this course, you'll learn how to deliver feedback to other members of  more...

The Voice of Leadership Inspirational Leadership ... when they trust their leaders and can move toward common goals. Inspiring leaders create enthusiasm and bring relevant experience and sound judgment to their organizations. They paint a future for others that's grounded in reality and demonstrates ethical and courageous behavior in the tasks put before them. This course examines what people look for in an inspiring leader. It steps through the  more...

Porfessionalism Business Etiquette Personal Accountability Porfessionalism, Business Etiquette & Personal Accountability Taking responsibility for meeting your objectives, including deadlines and work targets, is an important component of good business etiquette and demonstrates your attitude of professionalism. While it can be difficult at times, being accountable for delivering on your objectives shows you are reliable, organized, and dedicated to  more...

Marketing Essentials Place Marketing Essentials: Place Getting your products and services into your customers' hands is not a simple task; a multitude of factors must be considered. How do you select the most effective distribution channels? Should you be targeting your distributors to help promote and sell your products, or should you appeal directly to consumers? How do you build strong relationships with  more...

Operations Management and the Organization Operations Management and the Organization Operations management plays a vital role in producing and delivering goods and services to customers. It involves designing, planning, directing, and controlling the organization's resources and processes required to transform capital, skills, and materials into products and services. It is important that any operations strategy be aligned with the  more...

Critical Thinking Essentials What is Critical Thinking Critical Thinking Essentials: What is Critical Thinking? Critical thinking is something everyone does to some degree or another in their professional and personal lives. Almost all of your everyday activities require you to seek information, analyze alternatives, assess the alternatives, and reach some conclusion. And all of these processes are part of critical thinking. Thinking plays a  more...

Critical Thinking Essentials Applying Critical Thinking Skills Critical Thinking Essentials: Applying Critical Thinking Skills Your thinking can have a significant effect on the quality of your life - it determines how well you work through complex problems, make decisions, and accomplish your goals. That's why developing critical thinking skills is so important. To think critically is a practical goal - one you can apply to every question, issue, or  more...

CompTIA Security 2008 Threat Migration ...A SY0-201 CompTIA Security 2008 Edition The central goals of network security are integrity, confidentiality, and availability. Even the most secure data systems are threatened on a daily basis, providing the challenge to administrators as well as users to maintain security. A decision must be made as to whether or not the cost of adding additional security outweighs possible losses that  more...

Configuring Network Application Services in Windows Server 2008 ...ontent management of your business content, processes and goals. SharePoint e-mail features along with maintenance tasks, such as backups and restores, are also covered. This course is one in a series that covers the objectives for Microsoft exam 70-643: Windows Server 2008 Applications Infrastructure, Configuring. Passing this exam completes the requirements for the MCTS: Windows Server 2008  more...

E-mail Security in Linux ...king and system security as two of its fundamental design goals. Linux functions as the e-mail server for a large number of businesses and organizations. Those wishing to provide POP3 and IMAP mail access often turn to a system such as Courier or Dovecot to provide these services. This course demonstrates how to configure these systems. In addition, because of its strong-networked and secure  more...

Caring About Your Direct Reports ... to remember that the people who work for you have hopes, goals, and aspirations as well as fears, anxieties, and doubts. To have good relationships with your direct reports, you need to recognize their humanity and care about them as people, not just as employees. This course describes what it means to be a caring manager. Specifically, it outlines the behaviors that a caring manager exhibits,  more...

Managing Experienced Managers ...commitment to the organization's long-term and short-term goals. Managers with highly developed skills manage their teams and subordinates more efficiently, reduce overall employee turnover, and increase the organization's performance. In this course, you'll learn about a range of techniques for investing in your managers to establish their long-term commitment to the organization. In  more...

Information Security Governance Strategies Goals ...Goals ISACA Certified Information Security Manager Certified Information Security Manager® Many companies realize that their information security is not in the state that it should be. As an information security manager, it will be your role to guide your organization to where information-related risks are controlled and sound information security processes are being followed by each  more...

Customer Driven Process Improvement From Customer Needs to Process Requirements ...g deeper so that you can turn customer needs into process goals. This course shows you how to do this. It describes what critical to quality (CTQ) customer requirements are and how to use CTQ analysis to express customer requirements as meaningful, measurable, and actionable process characteristics. It then outlines the steps for doing a quality function deployment analysis, which helps you  more...

Professional Selling in the Knowledge Economy Simulation ...reer - will help you reach your personal and professional goals. You are a salesperson for the Paper Docs Company, a leading supplier of all document imaging products and supplies including photocopiers, fax machines, and printers. As a new hire, you will need to make good decisions to position yourself for a long and prosperous sales career instead of an ephemeral sales job. This simulation  more...

IT Strategy Essentials Business IT Strategy Alignment ...ent by examining the extent to which IT supports business goals, and the degree to which business strategy capitalizes on IT capabilities. This course reviews the essential components of an IT-business aligned strategy. It also describes how to identify the level of IT and business alignment in your organization, and how to determine the value IT currently brings to your business in areas such  more...

Dealing With Conflict Dealing With Conflict Successful teams are characterized by having a clear direction, trust among team members, effective communication, and the ability to quickly resolve conflict. In the early stages of team development, leaders must set up structures and processes that support the development of these team characteristics. Effective leadership is particularly required during the Storming  more...

Organizational Structure Employee Behavior ...d in a way that enables a company to achieve its mission, goals, and objectives. In this course, you'll learn how to instill positive employee behavior within your organizational structure. You'll first learn about the elements of an organizational structure that can affect employee behavior and how those elements play out in different types of organizational structures - functional,  more...

Developing Strategic Peer Relationships in Your Organization Developing Strategic Peer Relationships in Your Organization Cultivating relationships with your work peers can lead to success for you as an individual and for your organization as a whole. Developing a supportive peer network can provide you with access to a wide variety of expertise and institutional knowledge and it enables you to leverage other people's networks. Because every workplace  more...

CompTIA Network 2009 Managing Monitoring the Network ...that they can and should use in order to accomplish their goals. Proper management and monitoring of a network can forestall many problems that commonly occur in a network environment as well as make troubleshooting problems that do arise that much easier. This course describes how to document and diagram the network environment and the procedures that should be in place to ensure that all  more...

Oracle Database 11g Performance Tuning Methodology Tools ...ion to performance tuning methodologies, effective tuning goals, and the types of performance data that can be gathered by diagnostic tools available in Oracle Database 11g. It also demonstrates how to use Time Model and Enterprise Manager to diagnose performance issues, and discusses using the various dynamic performance views (V$ views) to perform statistical analysis when diagnosing  more...

Oracle Database 11g Firewalls Oracle Connection Manager and SQL Plus Security ...s. Instead, trade-offs must be made between two competing goals: security of the intranet against an Internet attack and ease of access to services by both Internet and intranet clients. This course describes how firewalls are used to restrict network access and the guidelines for positioning servers within firewalls. It also explores how to configure Oracle Connection Manager to accept or  more...

Operations Management Management of Quality ...ality. Management of quality is critical to two important goals of operations - producing products and services to customers' satisfaction, and helping the organization achieve its financial goals. Operations managers set out performance objectives to achieve these goals and measure the organization's quality-related performance against those objectives. A variety of best practice principles,  more...

Operations Management Facilities Planning Management Operations Management: Facilities Planning & Management Managing facilities plays an important role in integrating employees, work processes, and work locations with an organization's production system. This integration is essential to productivity and customer-focused production. Decisions about facility location must consider access to customers, resources, and utilities. Layout of  more...

Working within the Sales Culture of Your Organization ...n How is your sales team organized? Do you know the goals, principles, and culture that drive your sales efforts? To succeed in sales, you must understand the importance of your sales culture and how it influences your overall sales effectiveness. This course provides an introduction to sales cultures and highlights their importance in today's competitive marketplace. It also examines the  more...

Meeting the Needs of Your Experts ...n their experts for the in-depth knowledge needed to meet goals and get the job done. Along with unique subject-matter expertise, these experts have unique needs in the workplace. Learning to meet these needs can help you increase the productivity, retention, and quality of work of your experts. This course explores what experts want from their managers and introduces strategies for providing  more...

HR as Business Partner From Cost Center to Strategic Partner ...trives to be more effective and efficient in reaching its goals and objectives. In an ideal world, your strategy is well defined and aligned with the goals of the organization. HR has a seat at the executive table, helping to set and implement strategy throughout the organization, and all the day-to-day administrative HR activities efficiently support the organizational strategy. This is  more...

HR as Business Partner Linking HR Functions with Organizational Goals ...usiness Partner: Linking HR Functions with Organizational Goals Fulfilling business and organizational goals is at the heart of transformational HR. Where transformational HR is in place, the HR function is directly involved in developing, refining, and implementing an organization's strategic goals. An organization can measure its success only if its end goals are well defined. To define  more...

HR as Business Partner Managing Talent for Organizational Success ...edge, skills, and abilities to support the organization's goals and objectives. This course covers ways in which transformational HR can direct all its talent management processes toward driving performance and achieving high-level business goals. In transformational HR, talent management must be flexible, tailored to the business strategy, entrenched in the organizational culture, and  more...

HR as Business Partner Using Metrics Designing Strategic Initiatives ...our organization will be better positioned to achieve its goals. By becoming part of the strategic planning process, HR can help drive the future success of the company because, ultimately, all business objectives are met by the organization's people. By collecting data on meaningful outcomes, HR can steer the organization in the right direction, and design initiatives that directly serve the  more...

Preparing for Effective Business Meetings Preparing for Effective Business Meetings Whatever their format, efficient meetings are those that not only accomplish tasks but progress in a way that makes the best use of participants' time. Because meetings are one of the most expensive modes of communication in today's organizations, it's critical that you optimize the time you spend in them. Running an effective meeting starts with  more...

Managing Effective Business Meetings ...ques, you can lead productive meetings that achieve their goals and leave participants with a sense of satisfaction and accomplishment. Whether regular, recurring, or set up to achieve a special task, all meetings follow a core process: from opening on a positive note, through accomplishing the agenda items, to closing the meeting and following up. This course will lead you through that  more...

Dealing with Common Meeting Problems ...eeting where conflict got in the way of achieving meeting goals? Where someone dominated the discussion and others didn't contribute at all? Where the discussion wandered and little was accomplished? The human factor can introduce problems in meetings, despite your best preparation and planning endeavors. But you can learn to improve the effectiveness of your meetings by evaluating them and  more...

Resume Writing This course demonstrates the process of writing a resume that will result in an interview. Designed for anyone who needs a resume, this course will guide students through the process. An overview of resumes including their use, what potential employers look for and styles will be discussed. Comparisons between the job market and individual goals will be made and applied to the process. A  more...

Manifesting 102: How to Get What You Want w/o Goofing it Up First ! Achieving Life & Livelihood Potential w/Momentum As this 2nd offering in the Manifesting Series continues, the student now sees how energy is formed on purpose and how to use this new knowledge so that it shows in one`s experience. It is as this point, that the students commitment level and trust in themselves will become evident, but a necessary point as one sees the ego`s role in this  more...

Introduction to the Administration of a Medical Office This course is designed for beginning office and practice managers in a medical office setting. Introduction to the Administration of a Medical Office The course is intended for individuals beginning in management or those aspiring to be in medical administration. It covers such administrative topics as practice analysis, staff assessment, and the new HIPAA regulations in a practical way. The  more...

How To Master Time Management ...ganization, identifying priorities, setting and achieving goals, creative problem solving, scheduling/managing a small project, and timing teamwork. While this course focuses on teaching time management techniques to help people at work, it does not exclude way to manage one`s time outside work. One of the exciting aspects of this course is that it combines the best of the old and new theories  more...

Time Management Using Microsoft Outlook 2002 The course is designed to show students how to use Microsoft Outlook 2002 to plan their time. The scope of the course includes understanding time management theory/philosophy, handling stress, developing a system of organization, identifying priorities, creative problem solving, and timing teamwork. The course is designed to show students how to use the tools of Microsoft Outlook 2002, such as  more...

Becoming an Effective Team Member ... that you can for the team in order for it to achieve its goals and objectives. In this course, you will learn Tips and Key Points for developing a team-oriented attitude and learning to work with your teammates. You will soon see better team results as you develop communication skills, fulfill your roles and responsibilities, and encourage other team members to do the same. IMPORTANT NOTE:  more...

Building a Successful Team ...our team may just be forming, or you may be renewing your goals for the coming year. You may have just gotten a new team member or even lost a few. This course will take you through the various stages of a teama ™s development and give you Strategies and Tips for guiding your team successfully through the process. You will learn how to recognize and respond to your teama ™s needs and  more...

Creating a Strong Leadership Team Course description -- This course delivers the key elements of how to create a leadership team that is a model for the rest of the organization. The Strategies and Tips are practical tools and methods to create and maintain a shared vision, define roles and responsibilities, and determine mutual goals and priorities. Key Points also include techniques for avoiding power struggles and resolving  more...

Creating an Effective Sales Team Course description -- Leadership is the most important element of a sales forcea ™s success, and it has some unique challenges. In this course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results. There are suggestions and tools for creating a cohesive team, developing a high level of commitment to goals, and coaching sales professionals for  more...

How To Master Performance Management ...e the contributions of each employee by setting effective goals, monitoring accomplishments, recognizing achievements, and disciplining or redirecting those who are not meeting performance requirements. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Managing employee performance is the single greatest challenge facing  more...

Managing Change Course description -- Poorly managed change can account for a huge amount of lost productivity. This course covers the most essential elements of living with and managing continual change. There are simple and straightforward techniques for dealing with the inevitable resistance, methods for setting goals and developing a plan, tools for understanding the personal and professional stresses that  more...

Personal Financial Planning ...urces. It gives tips and worksheets for setting financial goals, managing credit and debt, building your assets, and limiting your financial liabilities. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Without wise financial planning, the future may not be what most of us hope for, and even the present may be less that  more...

Setting Performance Goals and Expectations ...se has tools and methods for collaboratively establishing goals and specific performance criteria for all employees. There are tips to help you obtain commitment to the goals and methods to help you review performance goals regularly. It also includes documentation guidelines and techniques to help you get results through effective feedback and positive reinforcement. IMPORTANT NOTE: INTERNET  more...

Time Management ...the nuts and bolts of time management tools for setting goals, keeping logs, and planning your time. It includes methods for identifying low pay-off activities and time-wasters, along with suggestions for getting rid of them. It provides tips for organizing your materials and your surroundings for more efficiency, and has other practical suggestions for taking control of your time and your  more...

Valuing Diversity ...ositive contributions all employees make in achieving the goals of the organization. There are suggestions for modeling and promoting organizational values and methods to gain involvement from diverse populations. The course also provides guidance on developing important organizational processes that support diversity, methods for soliciting participation from non-traditional contributors.  more...

Starting A Business?: How To Develop An Effective Business Plan ...assist in achieving the company`s strategic and financial goals, and, 5) provide a control mechanism to determine if the company`s activities are `on course` to meet it`s budget and long term plans. The process used to develop such a comprehensive Business Plan can also provide valuable insight into the success factors and strategy necessary for the company to achieve success. When a business  more...

Boost Your Self-Confidence And Enjoy Selling Success ...tivation, understand how to improve your attitude and set goals. Selling success is part product and industry knowledge, part people and communication skills and part attitude and perspective. Strengthen your self-image, set and achieve goals that reach your company`s and your own expectations and reinforce your self-motivation to take control of what you can to reach your goals. Understand  more...

How to Critically Evaluate Your Business Plan ...our plans critically. And you must learn to set milestone goals that you can count on. With this course, you will develop the vision and analytic skills you need. Learn how to create the business plan that will change everything for you. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an  more...

Turn Your Life Experience Into College Credit ...cant step in moving affirmatively forward with their life goals. There are a total of 6 in-depth lessons each building upon the previous one.Learn from a Life Experience and Adult Education Expert how to gain the competitive advantage and advance your career goals and objectives! Does This Sound Like You? You will benefit from this course if you: Have or have not finished formal schooling Have  more...

Supervisor`s Role in Preventing Accidents ...r has to be Superman today with ISO standards, production goals, launch targets, human resources, and more. And that ™s just before lunch. Supervisor`s Role in Preventing Accidents A supervisor has to be Superman today with ISO standards, production goals, launch targets, human resources, and more. And that?s just before lunch. In our OSHA safety-training program, the Supervisor?s Role  more...

Using the Power of the iPod in Education: An Overview ...ducation: An Overview Schools are evolving in educational goals and are using increasingly powerful tools to improve the education that they are providing to their students. At almost every level, educators today are investigating the tools that they have at their disposal to transform their educational goals in order to more effectively achieve the 21st century skills that their students need  more...

Advanced Certificate in Technical Writing ...and creates a proposal submitted to CA based on criteria, goals and objectives. Proposal accepted or student asked to modify. Student engages in course of study. Phase 2 Mid-point conference with CA via email or voice conference. Student presents written progress report. Completion date and administrative activities reviewed and acted upon. Phase 3 Completion of program. Student presents final  more...

Design a Winning Business Based on Your Idea--Instructor-Led A Trump U Course- A disciplined business plan turns dreamers into winners. To turn a concept into a golden success, you need a plan for financing, market research, marketing, operations and more. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have  more...

Design a Winning Business Based on Your Idea--Self-Directed A Trump U Course- A disciplined business plan turns dreamers into winners. To turn a concept into a golden success, you need a plan for financing, market research, marketing, operations and more. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have  more...

Entry and Exit Strategies for Savvy Real Estate Investors--Instructor-Led ...g to trade-ups. Most important, you learn which fits your goals. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. A Trump IACET Accredited Course. Entry and Exit  more...

Entry and Exit Strategies for Savvy Real Estate Investors--Self-Directed ...g to trade-ups. Most important, you learn which fits your goals. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. A Trump IACET Accredited Course. Entry and Exit  more...

Find and Purchase Income Producing Properties--Instructor-Led ...earn to increase those returns by combining your personal goals with in-depth market analysis.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. This is a  more...

Find and Purchase Income Producing Properties--Self-Directed ...earn to increase those returns by combining your personal goals with in-depth market analysis.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. A Trump IACET  more...

Negotiate Profitable Real Estate Deals--Instructor-Led ...n short, it`s a course on how to achieve your real estate goals through research and effective communication. This course is structured around a "Learning by Doing" approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a beginning real estate investor working with your Uncle Max, a seasoned real estate veteran. Max has asked  more...

Negotiate Profitable Real Estate Deals--Self-Directed ...n short, it`s a course on how to achieve your real estate goals through research and effective communication. This course is structured around a "Learning by Doing" approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a beginning real estate investor working with your Uncle Max, a seasoned real estate veteran. Max has asked  more...

Oracle 10g OCA ... you greatly improve your opportunities to achieving your goals. The Oracle Certified Associate is the first step to becoming an Oracle Professional. It?s designed to provide a foundation in Oracle Database 10g. Oracle DBAs manage the industry's most advanced information systems and command some of the highest salaries. This credential is your first step toward success as an Oracle  more...

Performance Management & Appraisals Training & Certification Program Learn the basics of Performance Management and earn a "Fundmentals of Performance Management" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our Performance Management Training & Certification Program provides details for establishing and maintaining an effective performance  more...

Strategic Thinking ...teaches you to take a circumspect look at your long range goals, obsticals, and solutions. Learn how to effectively plan for the future and choose the path most likely to bring you to your goals. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Strategic  more...

Visual Basic.NET This Visual Basic .NET course teaches you the standards and basics for the Microsoft .NET framework. Visual Basic.NET is a significant upgrade to Visual Basic and incorporates many new features and framework goals of the .Net architecture. Learning to manage these changes will allow VB developers to create enterprise applications for the .NET platform and to create more traditional VB  more...

Build Your Own BIZ - Better Budgeting This course will help you gain an overall understanding of the budgeting process. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Create  more...

Build Your Own BIZ - Dynamic Workforce Management ...d as a cohesive workforce, and lead them to your business goals. The class includes video, text, and downloadable resources. Description of Course Dynamic Workforce Management will explore the following topics: Articulating your vision to your workforce Choosing a management strategy that works for your business Managing Stress, Time, and Conflict Verification of Financial Statements Developing  more...

Build Your Own BIZ - Selling Skills ...elp you close more sales. It will also help you set sales goals and measure the effectiveness of your sales force. Build Your Selling Skills and Close More Sales This course is designed to sharpen your selling skills and help you close more sales. The class includes text and downloadable resources. Description of Course Selling Skills explores the following areas: The keys to successful  more...

Build Your Own BIZ - Writing a Business Plan ...company up and running. They help you clearly define your goals, expectations, and needs. This online course will help you craft a successful business plan for your organization by providing valuable insights via video, text, and downloads. The course of study has been expertly developed by an accredited college and can be completed within the prescribed period of time or even sooner. You will  more...

Financial Management in Organizations ...ies of finance and how you can help support the financial goals of your organization. We recommend study commence and be completed within 90 days or less. The course may be accessed up to 1 year. Financial Management in Organizations with Streaming Video Audience Non-Managers, Front Line Managers, Mid-Level ManagersDescription Finance is the language of business. People who have strong  more...

Making Cross-generational Teams Work Teams in the modern workplace may include members from as many as four different generations. For a team to work effectively, its manager must understand generational distinctions. Individual team members may subscribe to different values, practice different work habits, or seek different goals. Lessons in this course cover the benefits and challenges of teaming silent generation, baby boom  more...

Leading by Enabling In this course, you'll learn how to enable your employees by providing more choices and fostering competence. You'll understand why offering visible support to your people makes them able to "make the call" when necessary. This course will also assist you in discovering common aspirations, improving your interpersonal skills, communicating your passion, and making your vision tangible. You will  more...

Succession Planning Management So, you have a succession plan and you've identified some problems. What do you do now? By taking this course, you will learn how to establish a leadership and talent development program that will ensure your succession plan achieves its goals. You will also learn how to overcome some common challenges that management teams face when trying to find the right people for a position. Since succession  more...

Managing Managers ...ement. They oversee the development of the organization's goals and its achievement. In addition, they must also manage relationships, both across the organization and across functions. While they are the voice of top management, they are also expected to deal with their own line managers to ensure that the organization's strategy is translated into action. These managers often need guidance,  more...

Surpassing the Competition Who are you competing against? What are your competitors' capabilities? Competition plays a major role in corporate success. Failure to take into account your competition's strengths, weaknesses, capabilities, and strategies can leave your company vulnerable to unexpected competitive moves. This course presents you with the tools and methods for identifying competitors; collecting competitor  more...

Developing a New-product Strategy ...gy. This means that in addition to developing new-product goals, you also need to develop a plan for reaching those goals. In this course, you'll explore the tools and techniques to help you create a new-product strategy for the products or product line for which you're responsible. First, you will learn about two strategic ingredients that are essential in new-product strategies. Then you will  more...

Managing Working Capital Working capital management influences both a firm's risks and its expected returns. As such, it is an important determinant of firm value. Investment and financing decisions are interconnected, thus they cannot be made independently. Financial planning will make you think systematically about the relationships among your goals for growth, investment, and financing. After completing this course,  more...

The Path to Peace and Harmony A saying goes, " We will never be better as a team than we are with each other." The road to peace and harmony involves working with every team member toward mutual goals. Each team member must be involved to set the stage for success. Continuous improvement and teamwork are vital to creating a team that works and stays together. How can your team reach harmony? At the end of this course, you'll  more...

Assessing Performance Continuously ...ment is planning. Appraisal must be linked to performance goals that matter, and these goals need to encompass both the organization and the individual before a performance plan can be agreed on by appraiser and appraisee. Even with conventional roles and relationships this is a challenge, but for many organizations, the role of the employee is more flexible, and reporting arrangements are more  more...

Managing Delegation ...ating tasks? Then this course will help you achieve those goals. As you proceed through this "Managing Delegation" course in the "Effective Delegation" series, you will gain valuable insight into several areas including change management, decision making, and developing performance standards. You will also acquire skills in supervising, empowering, and providing effective feedback in a  more...

Process Management Skills Efficiency, in software terms, can be the difference between ineffective, poorly designed software, and elegant, intuitive software. Efficiency in manufacturing is the difference between processes that yield top quality products at a reasonable price, and processes that spit out shoddy products regardless of price.Likewise, efficiency is critical to the effectiveness of a manager and to the  more...

Translating Requirements into Process Goals Customers want quality. And quality includes customer requirements such as ease of use, reliability, or response time that are sometimes difficult to measure. To produce improvements that will generate the results customers want, these quality requirements must be redefined as measurable goals. The purpose of this course is to show you how to redefine customer quality requirements as measurable  more...

Managing Process Improvements Process improvement involves planning, implementation, and effective management to see the effort through from start to finish. Many organizations neglect the management phase, and, as a result, the effort ends up failing. How do you manage such a vast improvement undertaking? This course will explain who is responsible for managing process improvement, how to manage improvement effectively, and  more...

The Process of Globalizing a Product or Service Actually going global takes both planning and doing. In this course, you'll learn about the three major steps you need to cover to globalize a product or service. First, pick the right geographic location for your corporate goals and create a good plan for globalizing the product or service you're working with. Then "globalize" your product or service and let the world know you're open for  more...

The Principles of Financial Management Financial management is a key tool in controlling and directing the resources of any business organization. Managers--not only financial professionals but also managers whose responsibilities are largely non-financial--can use this tool to generate and analyze the financial information that is essential to decision making in business. Understanding the principles of financial management helps all  more...

The Basics of Budgeting Running a department without understanding the budget process is like driving a car without knowing how to steer. Every manager needs a basic understanding of how to plan, use, and monitor adherence to a budget. Addressing the needs of your own budget process will help you support the financial processes and goals of your organization as a whole. In this course, non-financial managers will  more...

Performance Tuning Methodology and Tools in Oracle9i To describe the methods and goals of database tuning and the utilities and tools used to analyze and tune an Oracle9i database  more...

The Process of Interpersonal Communication ...nicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of a high proportion of the errors, misunderstandings, and conflicts that occur in the workplace. This  more...

E-Learning Essentials Part 1 E-Learning and Successful Strategy ... the need to link the strategy to organizational business goals, and pointers that direct translating the strategy into an action plan. Learn To To identify ways in which an organization's human assets contribute to its competitive advantage. To identify key aspects of e-learning. To identify ways  more...

Sales Management Leading a Sales Team ...conducting sales meetings and the best method for setting goals in the meetings. Learn To Identify the steps for choosing the best territory strategy. Identify the types of forecasting approaches. Identify the four factors to consider when making a sales forecast. Follow the  more...

Consulting Skills The Consulting Process ... Identify the criteria for effective goals. Set effective goals with a consultant. Identify the steps for empowering a consultant. Follow the steps for empowering a consultant. Simulation Overview: In this simulation, you will meet with Pam Julian, a Human  more...

Strategic Management Developing a Successful Process ... Identify issues to consider when setting goals and objectives. Discuss issues to consider when setting goals and objectives. Differentiate among the strategy types. Identify guidelines to secure acceptance for the strategic plan. Apply guidelines to secure acceptance for the strategic  more...

Competitive Intelligence Implementing a Competitive Intelligence System ... learning more about how they can influence the strategic goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Competitive Intelligence (CI) Basics (0.5 - 2 hours) Identify the  more...

Competitive Intelligence Analysis Dissemination ... learning more about how they can influence the strategic goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Collecting Information (0.5 - 2 hours) Sequence the steps of the  more...

Competitive Intelligence Researching Online ... learning more about how they can influence the strategic goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding the Internet (0.5 - 2 hours) Match Internet terms with  more...

Principles of Marketing Fundamentals of Marketing ... marketing principles in order to influence the marketing goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Marketing Language (0.5 - 2 hours) Identify the definition of marketing.  more...

Advanced Six Sigma The Define Phase of DMAIC Six Sigma is a focused, concerted effort to achieve a zero-defect quality level. Using Six Sigma, you can measure how many defects you have in a process, and systematically eliminate them to arrive at a near zero-defect product or process. In this advanced course of implementing Six Sigma, you will use the concepts of Six Sigma and apply them to an organization. You will identify problems,  more...

SAP R 3 v4 0 Profit Center Accounting ...accounting principles of Profit Center Accounting and its goals are illustrated. The use of Profit Center Accounting within the SAP/R3 system and links to other areas of SAP R/3 are shown. L earn To: The positioning of Profit Center Accounting within the accounting area. Profit Center Accounting within SAP R/3 and its possibilities. Information and value chains within the  more...

SAP R 3 v3 0 Information Systems within FI ...tion system(s) logic. Information system(s) topology. Goals and applications of information systems. Potential for use of information systems. Describe the FI/IS component of R/3: the Financial Information System structure. line Items and Account Balances. standard Reports. Unit 2: Financial Information Systems in R/3 Duration: 1 - 2 Hour(s) Customize Accounts  more...

SAP R 3 v4 0 Investment Management - Overview ...tents Unit 1: Overview Duration: 1 Hour(s) Goals and tasks of investment management. Positioning within business management. Goals of investment management. Tasks associated with investment. Management Ppsitioning of investment management within SAP R/3. Organization structures. Partial components. Integration. Unit 2: Investment Programs and Investment  more...

SAP R 3 Supply Chain Management ...experts in various industries an overview of the content, goals, possibilities and challenges of Supply Chain Management. As most chores within the supply chain today cannot do without the use of computer software, the course shows concrete examples using SAP within different industry areas. The course transfers the basic knowledge, the spectrum of possibilities within the 'Supply Chain  more...

Oracle8 Performance Tuning Strategies and Techniques ...ved in the tuning process. Identify different tuning goals. Define the steps associated with the tuning process. Identify the location and usefulness of the alert log file. Identify the location and usefulness of the background and user process trace files. Identify different types of events and manage the event system using OEM. Collect statistics using the  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ...A_SIZE and SORT_AREA_SIZE_RETAINED parameters. Identify goals for tuning sorts. Choose the actions that avoid unnecessary sorts. Query the V$SYSSTAT view and display memory, disk and row sort value. Calculate the ratio of disk sorts to memory sorts and display the results. Set the SORT_DIRECT_WRITES parameter to true. Identify situations that would improve database performance when  more...

Quality Management Business Process Improvement ...e. Learn To Given three goals, prepare to lead business process improvement. Identify the steps for planning improvements. Identify the criteria for selecting a process for improvement. Identify the responsibilities of a process manager. Match the symbols  more...

Cisco Networking Technologies Introduction Part 3 ...y information contained in the routing table. Identify goals of routing protocols. Identify characteristics of circuit switching and packet switching. Identify bandwidths available for serial line connections. Identify types of multiplexing. Identify stages in the process for starting and accessing a network router. Identify characteristics of the Internetwork Operating System  more...

International Business Essentials The Global Business Environment ...t and how that impacts his or her business activities and goals. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 2 to 4 hours Objectives: Unit 1: The Global Environment(0.5 - 2 hour) Identify the four types of business strategies. Define  more...

Oracle8i Performance Tuning Architecture Strategy ...ed in the tuning process. Identify different tuning goals. Define the steps associated with the tuning process. Identify the location and usefulness of the alert log file. Identify the location and usefulness of the background and user process trace files. Identify different types of events and manage the event system using OEM. Collect statistics using the dynamic  more...

Oracle8i Performance Tuning Managing Memory Disk I O ...ons of the Multithreaded Server Connection. Identify the goals for tuning the library cache. View the sizes of all SGA structures by using the V$SGASTAT view. Determine the percentage of parse calls that find a cursor to share by using the GETHITRATIO column of the V$LIBRARYCACHE view. Determine the reloads-to-pins ratio by using the V$LIBRARYCACHE view. Compute the amount of sharable  more...

Oracle8i Backup and Recovery Strategies Backups ...course introduces the learners to the backup and recovery goals and functions of the various structures and processes in the Oracle architecture. In addition, participants learn to manage archive processing and maintain a recovery catalog. This course also identifies the concepts associated with performing physical backups with or without Recovery Manager (RMAN). L earn To: Identify  more...

Designing for Cisco Internetwork Solutions Part 1 ...fy network features required to accomplish organizational goals. Unit 2: Network Design Processes (1 hour) Identify features of the planning, design, implementation, operation, and optimization (PDIOO) methodology. Identify the steps involved in a network design phase methodology. Identify guidelines for top-down network design. Identify guidelines for creating a network  more...

Oracle Database 10g Administration Workshop II Part 1 ..., and Flashback technology. Learn To: Match goals of Oracle Database 10g manageability features with the methods of achieving them. Identify features of the Oracle Database 10g manageability strategy. Identify globalization support features provided by Oracle Database 10g. Identify features of different encoding schemes supported by Oracle Database 10g. Distinguish  more...

Oracle Database 10g New Features for Administrators Part 1 ... and security enhancements. Learn To: Match goals of Oracle Database 10g manageability with the methods of achieving them. Identify features of the Oracle Database 10g manageability strategy. Identify attributes of Grid computing. Identify new installation features of Oracle Database 10g. Identify preinstallation and installation requirements of Oracle Database 10g.  more...

Exchange 2000 Infrastructure Design--Part 3 ...r different types of organizations with varying needs and goals are presented to the learner in this course. L earn To: Identify the key considerations involved when connecting Exchange 2000 Server to other mail systems. Identify the key elements involved in connecting Exchange2000 server to legacy systems. Identify the features of directory synchronization. Identify the key  more...

SQL Server 2000 Database Admin Part 5 Maint SQL Server 2000 ...ge profile for your administrative account. Identify the goals of SQL Server 2000 monitoring. Identify guidelines for performance tuning. Identify the factors to consider when detecting database performance problems. Audience The audience for this course include system administrators, database administrators, application developers, systems analysts, and software engineers. A  more...

CIW E-Commerce Designer Part 2 Product Marketing ...ruction can be divided into two main parts: Web Marketing Goals and Online Product Marketing. In the Web Marketing Goals section, the student will be given an overview of marketing goals and strategies. This will include an examination of the various types of marketing strategies, product pricing, distribution and availability, and the various types of audience data. In the Online Product  more...

Strategic Sales Gaining Access to the Executives ...xecutive, you will learn how to understand an executive's goals and priorities, gather information about your prospect's needs, and prepare yourself to contact an executive. You will also learn how to initiate contact with your executive prospect and get past the gatekeepers in order to talk directly with the executive. Finally, you will learn to work through the various stages of customer  more...

Self Development Motivating Yourself to Perform ...ve your performance. Achieve three goals to increase your motivation. Simulation Overview: In this simulation, you will be meeting with Carla Jackson, one of Icon's Human Resources Assistants. Through your questions, you will learn what motivation is, what its benefits are, and how you can use motivation to improve your  more...

Advanced Project Leadership Bringing Home the Value ...aximizing utilization of resources to achieve the project goals Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Project Value and Business Strategy (0.5 hours) Identify the value types in a project. Identify  more...

XML Building XML-Based Web Applications Part 1 Course Overview This is the first course in a five part series that presents the learner with a broad overview of XML before moving onto a detailed treatment of each aspect of XML in the subsequent courses within the curriculum. It aims to present XML within the context of its use as a solution to information processing challenges and its uses within commercial and business environments. This  more...

XML Building XML-Based Web Applications Part 1 ...XML. • Identify features of XML. • Identify goals used to drive the development of XML. • Match XML specifications with their descriptions. • Identify applications of XML. • Identify benefits of XML to e-business. • Identify the design principles of XML Blueberry. • Identify the features of XML syntax. • Match common XML grammars with their  more...

Advanced Project Leadership Navigating Corporate Structures ...aximizing utilization of resources to achieve the project goals Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Project Stakeholders (0.5 hours) Identify characteristics of types of stakeholders. Identify  more...

Advanced Project Leadership Organization Strategy Business Needs ...aximizing utilization of resources to achieve the project goals Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Organization Types (0.5 hours) Identify the different types of organizations. Identify major  more...

Time Management Developing a Plan ...m covers how to evaluate the use of time, how to identify goals and set priorities, and how to develop an overall time management plan. The program focuses on the Pareto principle and how it affects the use of time on a daily basis. Students also learn how to price their time, how to conduct a time audit, and how to correctly identify and control poor time management personality types.  more...

Career Development Developing a Career Strategy ...rview of how to define career aspirations, develop career goals, and create effective career strategies. The program covers in detail how to identify personal preferences, develop skills to help career advancement, and explore career options. It also describes the stages of career development and explains guidelines for evaluating careers. Learn To Follow steps  more...

Oracle9i Database Admin Perform Database Backups ...e 1 - 2 hours • Select the backup and recovery goals of a database administrator. • Identify the factors to consider when defining a backup and recovery strategy. • Match the DBA consideration to the backup and recovery results. • Multiplex control files by copying them with an operating system utility. • Match the key Oracle server file structures with their  more...

Oracle9i Performance Tuning Architecture Strategy ...ing the Oracle9i server. Learn To: o Match the tuning goals with the appropriate job role. o Identify common tuning problems that directly affect database performance. o Identify appropriate tuning goals. o Identify key information recorded by the alert log. o Identify the parameters that control the location and format of the alert log file. o Identify the different methods  more...

Oracle9i Peformance Tuning Managing Memory and Disk I O ...parameters used to tune the Shared Pool. o Identify the goals for tuning the Library Cache. o Identify the descriptions of redo entries. o Match the statistics used to diagnose disk I/O contention with their descriptions. o Identify the two parameters that allow the DBA to limit the amount of memory used for each Java session. o Identify the performance guidelines to reduce the  more...

Oracle9i Performance Tuning Optimizing Sorts Minimizing Contention ...g the ALTER SESSION command. o Identify the tuning sort goals. o Match the uses of rollback segments with their definitions. o Select the characteristics of rollback segment activity. o Identify the characteristics of rollback segment growth. o Identify the locking mechanism characteristics. o Select the statements that characterize DML and DDL locks. o Identify the DML lock  more...

Directory Technologies Part 1 Directory Server Model ... a Directory. o Match administrative challenges with the goals of their solutions. o Match the business challenges with the solutions provided by a Directory. o Match the X.500 models with their functions. o Match the components of the X.500 Directory with their functions. o Match the components of the FSD model with the situations in which they are used. o Match the Discovery component  more...

Goal Setting Series The Goal Setting Series includes the following courses: Goal Setting: Reaching Individual Goals Goal Setting: Goal Setting Tools for Managers Goal Setting: Organizational Goal Setting To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Moving from Technical Professional to Mgr Series Getting Started ... of an IT organization. Identify typical IT department goals. Identify the cornerstones of successful IT management. Identify types of planning carried out by managers. Identify functions involved in organizing and staffing the IT department. Identify key personal skills for an IT manager. Identify ways an IT manager maintains team direction. Identify key differences  more...

SAP R 3 Variant Configuration Master Data ...bjectives Unit 1: Introduction 1.5 - 2 hours a Goals: - Applications. - Benefits. a Mapping of Variant Configuration in R/3: - Structure of master data in R/3. - Object dependencies. Unit 2: Master Data 1.5 - 2 hours a Configuration master data: - Characteristic basic data. - Characteristic values. - Classes. - Assigning materials to classes. - Searching for objects  more...

Defining Microsoft NET Solution Architectures Part 2 ...lanning phase. To identify the goals of a functional specification. To differentiate between elements of a functional specification. To identify benefits of creating a logical design. To identify features of common layers determined during logical design. To  more...

Organizational Skills Managing Information ...ation overload. Identify important goals when managing information. Simulation Overview: In this simulation, you will be meeting with Pam Armstrong, Icon International's Knowledge Manager, to explore the benefits of managing information. Through your questions, you will learn how managing information benefits organizations,  more...

Stress Management Fundamentals for Employees In Stress Management: Fundamentals for Employees, you will learn to recognize the warning signs of excessive stress and how to identify personal, social, and professional sources of stress. You will also learn proven techniques for combating stress, allowing you to take appropriate action to reduce its presence in your life. Learn To: Develop a basic understanding of stress and the  more...

Defining Microsoft NET Solution Architectures Part 2 ...lanning phase. To identify the goals of a functional specification. To differentiate between elements of a functional specification. To identify benefits of creating a logical design. To identify features of common layers determined during logical design. To  more...

Defining Microsoft NET Solution Architectures Part 3 ...ign process. Coverage is given in turn to Physical Design goals and models, Physical data modelling, the Presentation Layer, and Design Goals behind the Physical Design. A case study on the Physical Design phase completes the course. Elements of the .NET Framework are addressed at all critical points. Learn To To identify features of the physical design phase.  more...

Defining Microsoft NET Solution Architectures Part 3 ...ign process. Coverage is given in turn to Physical Design goals and models, Physical data modelling, the Presentation Layer, and Design Goals behind the Physical Design. A case study on the Physical Design phase completes the course. Elements of the .NET Framework are addressed at all critical points. Learn To To identify features of the physical design phase.  more...

Security Part 1 Security Concepts ...arn To To identify security goals. To identify considerations for designing a network security strategy. To identify features of mandatory access control (MAC). To identify features of a buffer overflow attack. To identify features of a synchronization (SYN)  more...

Financial Management Financial Planning Forecasting ...is process is important in the firm meeting its financial goals. We will describe the planning process (also known as budgeting) and how the plan, once established, is implemented. Learn To: Identify key aspects of strategic and business plans. Identify guidelines for creating a financial plan. Identify basic steps of the financial planning process. Identify key aspects  more...

Effective Presentations Planning a Presentation In Effective Presentation: Planning a Presentation, you will learn how to determine realistic presentation objectives, how to analyze your audience, and how to use supporting materials effectively. In addition, you will learn how to organize your presentation clearly and successfully incorporate visual aids into your presentation. Learn To Identify the six common  more...

Effective Presentations Essentials of Persuasion ...on, you will learn guidelines for ethical persuasion, the goals of persuasion, and how to encourage your audience to act in support of your policy. In addition, you will learn how to organize a persuasive presentation, how to enhance your credibility, and how to use reasoning and emotional appeals to persuade your audience. Learn To Complete audience  more...

Communicating w Difficult People Handling Difficult Co-Workers Communicating with Difficult People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers, cope with their difficult behavior, and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the  more...

Excellence in Service Building Lasting Customer Relationships In Excellence in Service: Building Lasting Customer Relationships, you will learn how to build ongoing customer relationships by identifying and delivering a solid value proposition to your customers. You will then understand how to add value by increasing customer responsiveness, promoting customer knowledge, and developing customer loyalty. You will learn how to build on customer loyalty by  more...

Call Center Mgt Measuring Quality Performance ...is program, the student will be able to establish service goals, identify areas for attention, and communicate effectively with executives. Learn To Identify guidelines for presenting a positive company image to your customers. Apply methods for managing call volume. Calculate a rostered staff factor.  more...

Customer Relationship Mgt Fundamentals of CRM ...loyal customers. Identify the goals of a market intelligence enterprise. Match the four types of customer relationship management with their descriptions. Select the goals of CRM. Sequence the steps of the CRM process. Identify  more...

Customer Relationship Mgt Implementing CRM ...anagement: Implementing CRM introduces the student to the goals of CRM, the costs of CRM, and ways to modify operations costs to become customer focused. The program also details CRM pre-implementation strategies, the CRM implementation process, and tactics used to test CRM. Learn To Identify ways to achieve CRM goals and focus on customers.  more...

Customer Relationship Mgt eCRM ... Identify ways eCRM enables companies to achieve CRM goals. Audience This series is intended for managers, supervisors, customer service representatives, and anyone within an organization who wants to better understand the techniques of building customer loyalty. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs  more...

360-Degree Feedback Max the Benefits of 360-Degree Feedback ...velopment. It also covers how to reinforce organizational goals in 360-degree feedback and when to provide coaching, mentoring, and leadership development to employees. Learn To Identify the guidelines for ensuring that a 360-degree feedback program meets its organizational goals. Help a poor performer meet his or her performance  more...

Leadership Development Goal Setting ...op an understanding of how to set specific and measurable goals. Using your goal setting skills, you will have the opportunity to help employees manage goal achievement, set goals to meet deadlines, and identify strategic goals for the future. Learn To Successfully define a target to be reached. Rank goals and develop  more...

Leadership Development Leading the Way Leadership Development: Leading the Way helps you develop an understanding of the characteristics a leader should possess. You will use your leadership skills to unite followers and successfully complete an expansion project for your organization. Learn To Understand the difference between managers and leaders. Develop important  more...

Leading the Way Learning to Lead ...ifferent types of power strategies, how to set attainable goals, and strategies for resolving conflict. Learn To Identify the three components of leadership. Identify the common leadership pitfalls. Provide effective feedback. Categorize strategies for resolving conflict.  more...

Managerial Leadership Creating a Vision ...ion. In addition, this program provides steps for setting goals that are aligned with an organization's vision. Learn To Choose questions to answer when defining your organization's vision. Identify steps for writing a vision statement. Identify steps for setting goals. Identify  more...

Women in Leadership Developing a Leadership Path ... Identify the guidelines for creating career goals. Identify the guidelines for recovering from career derailment. Audience The target audience for this program is professionals, managers, and leaders who want to learn more about women in leadership. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU  more...

Business Problem Solving Problem Solving Teams ...sion that is in the company a a s best interests. Your goals are to effectively manage a problem-solving team and overcome the barriers of a problem-solving team while you lead the meeting. Unit 2: Driving a Successful Problem-Solving Team (1 - 2 hours) Sequence the steps for motivating team members. Motivate a team member.  more...

Goal Setting Reaching Individual Goals ...Goals,'' you will learn about personal behaviors that relate to and affect goal setting. You will also learn the characteristics of effective goals, the individual goal-setting process, and guidelines for maximizing your achievement potential. Learn To Identify the benefits of setting goals. Identify the types of needs goals should  more...

Goal Setting Goal Setting Tools for Managers ...tivate individuals to continually set new and challenging goals. Learn To Identify the criteria for meaningful incentives. Follow the guidelines for establishing commitment to goal achievement. Set effective goals. Identify the obstacles associated with goal setting.  more...

Goal Setting Organizational Goal Setting ... Organizational Goal Setting,'' you will learn how to set goals with teams. You will also learn how to set goals for an organization through the use of organizational objectives, statements of values, and vision and mission statements. In addition, you will learn how to implement strategic goals in your workplace. Learn To Help a team develop and implement an  more...

Essentials of Management Negotiating Skills ...ow to prepare effectively for negotiation by setting your goals and limits and applying logic. Because negotiation is essentially about communication, you learn about the value of mutual benefit and positional negotiation and other persuasive negotiating tactics. Learn To Use creative problem solving when negotiating. Explore  more...

Value Chain Management Managing a Value Chain ...boration (0.5 - 1 hour) Identify goals of collaboration in the value chain. Recognize types of relationships between business units. Identify stages in developing a collaborative relationship. Identify elements of a plan to achieve collaboration. Simulation Overview:  more...

Conducting Meetings The Meeting Process ...nd facilitating participants' progress toward the meeting goals. Learn To Define and communicate the purpose, objective, setting, and agenda for a meeting. Ensure that best practices are followed for meeting procedures, such as taking minutes, keeping discussions focused, and summarizing accomplishments and action items.  more...

Change Management Managing Change Change Management: Managing Change will help you develop the skills to proactively address change and meet the challenges of transition in the workplace. You will practice your skills as you work with various employees to overcome the problems encountered when making changes in your organization. Learn To Identify the different levels of change.  more...

Managing Performance Establishing a Peformance Plan ... Develop effective performance goals. Given a four-step process, provide positive feedback. Given a five-step process, provide constructive feedback. Coach your employees. Audience Managers and supervisors who want to understand the process for establishing a performance plan for  more...

Managing Performance Overcoming Performance Appraisal Challenges ...ou must discuss what progress she has made in meeting her goals, and determine what you can do to help her toward greater achievement. Unit 2: Conducting Difficult Appraisals (0.5 - 1.5 hours) Recognize guidelines that improve active listening skills. Identify confrontational types of communication. Practice active  more...

Managing the Expert Understanding Experts ...fies the processes for overcoming burnout, setting career goals, and leading performance evaluation meetings with experts. Learn To Assess an expert's skills. Identify the most appropriate method for recruiting an expert in a given situation. Help an expert overcome burnout.  more...

Coaching Applying the Coaching Process ...ify the best opportunities to coach, and communicate your goals and expectations to your employees in a clear and effective manner. You will also learn how to differentiate between performance goals and long-term goals, implement an appropriate reward system, and monitor your employees' performance. Learn To Apply the COACH acronym when coaching an employee.  more...

Project Management Essentials Planning a Project ...he information required to identify project participants, goals, objectives, activities, and constraints. The program details project activities, activity dependencies, and activity analysis. Learn To Identify a benefit of project planning. Identify steps for creating a work breakdown structure. Identify  more...

Advanced Project Mgmt Building Productive Stakeholder Relationships ...aximizing utilization of resources to achieve the project goals. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Stakeholders, Expectations, and Risk (1 hour) Identify the three categories of project  more...

Advanced Project Mgmt Project Estimating Techniques ...aximizing utilization of resources to achieve the project goals. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:Time-Box, Life-Cycle, and Delphi Estimates (1 hour) Identify the description of a time-box  more...

Advanced Project Mgmt Managing Accelerated Projects ...aximizing utilization of resources to achieve the project goals. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Planning the Schedule (1 hour) Identify what a project management scheduling package can  more...

Advanced Project Mgmt Setting Up a Project Office ...aximizing utilization of resources to achieve the project goals. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: Outlining a Project Office (0.5 - 1 hour) Match the terms project, program and portfolio with  more...

Advanced Project Mgmt Portfolio Management ...aximizing utilization of resources to achieve the project goals. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding Portfolio Management (0.5 - 1 hour) Identify the definition of portfolio  more...

Advanced Project Mgmt Project Management Maturity ...aximizing utilization of resources to achieve the project goals. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Maturity Levels One and Two (0.5 - 1 hour) Identify how project management maturity levels  more...

Team Management High Performance Teams ... Set challenging, but achievable, team goals. Resolve conflict among team members. Build trust in your team members. Build trust in your team members. Solve problems as a team. Make decisions that satisfy all team members. Audience  more...

Team Leadership Promoting Your Team s Effectiveness ...ffectiveness offers the student an overview of how to set goals, prevent team ineffectiveness, and measure individual and team performance. The program covers in detail the steps for setting effective goals, the steps for measuring team and individual performance, and the advantages and negative effects of diversity. Learn To Follow steps for setting team  more...

Team Conflict Working in Diversified Teams ...for effective communication, and approaches for achieving goals in a diverse team. Learn To Apply guidelines for effective communication in a diverse team. Identify actions that help earn respect from diverse teammates. Identify different approaches toward achieving goals in a diverse team.  more...