Online Goals eLearning - Training Resources

Strategic Thinking ...teaches you to take a circumspect look at your long range goals, obsticals, and solutions. Learn how to effectively plan for the future and choose the path most likely to bring you to your goals. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Strategic  more...

Boost Your Self-Confidence And Enjoy Selling Success ...tivation, understand how to improve your attitude and set goals. Selling success is part product and industry knowledge, part people and communication skills and part attitude and perspective. Strengthen your self-image, set and achieve goals that reach your company`s and your own expectations and reinforce your self-motivation to take control of what you can to reach your goals. Understand  more...

Visual Basic.NET This Visual Basic .NET course teaches you the standards and basics for the Microsoft .NET framework. Visual Basic.NET is a significant upgrade to Visual Basic and incorporates many new features and framework goals of the .Net architecture. Learning to manage these changes will allow VB developers to create enterprise applications for the .NET platform and to create more traditional VB  more...

Time Management Using Microsoft Outlook 2002 The course is designed to show students how to use Microsoft Outlook 2002 to plan their time. The scope of the course includes understanding time management theory/philosophy, handling stress, developing a system of organization, identifying priorities, creative problem solving, and timing teamwork. The course is designed to show students how to use the tools of Microsoft Outlook 2002, such as  more...

Turn Your Life Experience Into College Credit ...cant step in moving affirmatively forward with their life goals. There are a total of 6 in-depth lessons each building upon the previous one.Learn from a Life Experience and Adult Education Expert how to gain the competitive advantage and advance your career goals and objectives! Does This Sound Like You? You will benefit from this course if you: Have or have not finished formal schooling Have  more...

Using the Power of the iPod in Education: An Overview ...ducation: An Overview Schools are evolving in educational goals and are using increasingly powerful tools to improve the education that they are providing to their students. At almost every level, educators today are investigating the tools that they have at their disposal to transform their educational goals in order to more effectively achieve the 21st century skills that their students need  more...

Time Management ...the nuts and bolts of time management tools for setting goals, keeping logs, and planning your time. It includes methods for identifying low pay-off activities and time-wasters, along with suggestions for getting rid of them. It provides tips for organizing your materials and your surroundings for more efficiency, and has other practical suggestions for taking control of your time and your  more...

Supervisor`s Role in Preventing Accidents ...r has to be Superman today with ISO standards, production goals, launch targets, human resources, and more. And that s just before lunch. Supervisor`s Role in Preventing Accidents A supervisor has to be Superman today with ISO standards, production goals, launch targets, human resources, and more. And that?s just before lunch. In our OSHA safety-training program, the Supervisor?s Role in  more...

Starting A Business?: How To Develop An Effective Business Plan ...assist in achieving the company`s strategic and financial goals, and, 5) provide a control mechanism to determine if the company`s activities are `on course` to meet it`s budget and long term plans. The process used to develop such a comprehensive Business Plan can also provide valuable insight into the success factors and strategy necessary for the company to achieve success. When a business  more...

Resume Writing This course demonstrates the process of writing a resume that will result in an interview. Designed for anyone who needs a resume, this course will guide students through the process. An overview of resumes including their use, what potential employers look for and styles will be discussed. Comparisons between the job market and individual goals will be made and applied to the process. A  more...

Setting Performance Goals and Expectations ...se has tools and methods for collaboratively establishing goals and specific performance criteria for all employees. There are tips to help you obtain commitment to the goals and methods to help you review performance goals regularly. It also includes documentation guidelines and techniques to help you get results through effective feedback and positive reinforcement. IMPORTANT NOTE: INTERNET  more...

Personal Financial Planning ...urces. It gives tips and worksheets for setting financial goals, managing credit and debt, building your assets, and limiting your financial liabilities. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Without wise financial planning, the future may not be what most of us hope for, and even the present may be less that  more...

Oracle 10g OCA ... you greatly improve your opportunities to achieving your goals. The Oracle Certified Associate is the first step to becoming an Oracle Professional. It?s designed to provide a foundation in Oracle Database 10g. Oracle DBAs manage the industry's most advanced information systems and command some of the highest salaries. This credential is your first step toward success as an Oracle  more...

Performance Management & Appraisals Training & Certification Program Learn the basics of Performance Management and earn a "Fundmentals of Performance Management" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our Performance Management Training & Certification Program provides details for establishing and maintaining an effective performance  more...

Negotiate Profitable Real Estate Deals--Instructor-Led ...n short, it`s a course on how to achieve your real estate goals through research and effective communication. This course is structured around a "Learning by Doing" approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a beginning real estate investor working with your Uncle Max, a seasoned real estate veteran. Max has asked  more...

Negotiate Profitable Real Estate Deals--Self-Directed ...n short, it`s a course on how to achieve your real estate goals through research and effective communication. This course is structured around a "Learning by Doing" approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a beginning real estate investor working with your Uncle Max, a seasoned real estate veteran. Max has asked  more...

Learn Spanish On-line From Live Instructors! - "Beginning Spanish 1" ...ls and resources that are always at your disposal. Course Goals To noticeably improve yourn Spanish communication skills through top-notch instruction in the conversation classes, guidance through the online lessons, and access to variety of independent learning tools and resources. Available Resources To noticeably improve yourn Spanish communication skills through top-notch instruction in the  more...

Introduction to the Administration of a Medical Office This course is designed for beginning office and practice managers in a medical office setting. Introduction to the Administration of a Medical Office The course is intended for individuals beginning in management or those aspiring to be in medical administration. It covers such administrative topics as practice analysis, staff assessment, and the new HIPAA regulations in a practical way. The  more...

How To Master Time Management ...ganization, identifying priorities, setting and achieving goals, creative problem solving, scheduling/managing a small project, and timing teamwork. While this course focuses on teaching time management techniques to help people at work, it does not exclude way to manage one`s time outside work. One of the exciting aspects of this course is that it combines the best of the old and new theories  more...

How To Master Performance Management ...e the contributions of each employee by setting effective goals, monitoring accomplishments, recognizing achievements, and disciplining or redirecting those who are not meeting performance requirements. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Managing employee performance is the single greatest challenge facing  more...

How to Critically Evaluate Your Business Plan ...our plans critically. And you must learn to set milestone goals that you can count on. With this course, you will develop the vision and analytic skills you need. Learn how to create the business plan that will change everything for you. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an  more...

Find and Purchase Income Producing Properties--Instructor-Led ...earn to increase those returns by combining your personal goals with in-depth market analysis.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. This is a  more...

Find and Purchase Income Producing Properties--Self-Directed ...earn to increase those returns by combining your personal goals with in-depth market analysis.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. A Trump IACET  more...

Entry and Exit Strategies for Savvy Real Estate Investors--Instructor-Led ...g to trade-ups. Most important, you learn which fits your goals. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. A Trump IACET Accredited Course. Entry and Exit  more...

Entry and Exit Strategies for Savvy Real Estate Investors--Self-Directed ...g to trade-ups. Most important, you learn which fits your goals. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. A Trump IACET Accredited Course. Entry and Exit  more...

Design a Winning Business Based on Your Idea--Instructor-Led A Trump U Course- A disciplined business plan turns dreamers into winners. To turn a concept into a golden success, you need a plan for financing, market research, marketing, operations and more. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have  more...

Design a Winning Business Based on Your Idea--Self-Directed A Trump U Course- A disciplined business plan turns dreamers into winners. To turn a concept into a golden success, you need a plan for financing, market research, marketing, operations and more. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have  more...

Build Your Own BIZ(tm) - Selling Skills ...elp you close more sales. It will also help you set sales goals and measure the effectiveness of your sales force. Build Your Selling Skills and Close More Sales This course is designed to sharpen your selling skills and help you close more sales. The class includes text and downloadable resources. Description of Course Selling Skills explores the following areas: The keys to successful  more...

Build Your Own BIZ(tm) - Writing a Business Plan ...company up and running. They help you clearly define your goals, expectations, and needs. This online course will help you craft a successful business plan for your organization by providing valuable insights via video, text, and downloads. The course of study has been expertly developed by an accredited college and can be completed within the prescribed period of time or even sooner. You will  more...

Build Your Own BIZ(tm) - Better Budgeting This course will help you gain an overall understanding of the budgeting process. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Create  more...

Build Your Own BIZ(tm) - Dynamic Workforce Management ...d as a cohesive workforce, and lead them to your business goals. The class includes video, text, and downloadable resources. Description of Course Dynamic Workforce Management will explore the following topics: Articulating your vision to your workforce Choosing a management strategy that works for your business Managing Stress, Time, and Conflict Verification of Financial Statements Developing  more...

Advanced Certificate in Technical Writing ...and creates a proposal submitted to CA based on criteria, goals and objectives. Proposal accepted or student asked to modify. Student engages in course of study. Phase 2 Mid-point conference with CA via email or voice conference. Student presents written progress report. Completion date and administrative activities reviewed and acted upon. Phase 3 Completion of program. Student presents final  more...

Creating an Effective Sales Team Course description -- Leadership is the most important element of a sales forcea s success, and it has some unique challenges. In this course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results. There are suggestions and tools for creating a cohesive team, developing a high level of commitment to goals, and coaching sales professionals for  more...

Becoming an Effective Team Member ... that you can for the team in order for it to achieve its goals and objectives. In this course, you will learn Tips and Key Points for developing a team-oriented attitude and learning to work with your teammates. You will soon see better team results as you develop communication skills, fulfill your roles and responsibilities, and encourage other team members to do the same. IMPORTANT NOTE:  more...

Building a Successful Team ...our team may just be forming, or you may be renewing your goals for the coming year. You may have just gotten a new team member or even lost a few. This course will take you through the various stages of a teama s development and give you Strategies and Tips for guiding your team successfully through the process. You will learn how to recognize and respond to your teama s needs and help your  more...

Creating a Strong Leadership Team Course description -- This course delivers the key elements of how to create a leadership team that is a model for the rest of the organization. The Strategies and Tips are practical tools and methods to create and maintain a shared vision, define roles and responsibilities, and determine mutual goals and priorities. Key Points also include techniques for avoiding power struggles and resolving  more...

Managing Change Course description -- Poorly managed change can account for a huge amount of lost productivity. This course covers the most essential elements of living with and managing continual change. There are simple and straightforward techniques for dealing with the inevitable resistance, methods for setting goals and developing a plan, tools for understanding the personal and professional stresses that  more...

Valuing Diversity ...ositive contributions all employees make in achieving the goals of the organization. There are suggestions for modeling and promoting organizational values and methods to gain involvement from diverse populations. The course also provides guidance on developing important organizational processes that support diversity, methods for soliciting participation from non-traditional contributors.  more...

Sales Manufacturing TM Sales Production The Sales Manufacturing(TM) model places all the small efforts involved in sales together into a comprehensible system for sales success. The Sales Manufacturing(TM) model represents the framework for building sales processes rooted in the proven best practices of the sales profession. The Sales Manufacturing(TM) machine challenges you to view your business from a holistic perspective and to build  more...

The Profession of Selling Consider how the following definitions relate to a successful career in sales: Principle - a rule or code of conduct; Strategy - a careful plan or method especially for achieving an end; and Skill - a developed or acquired ability. These three terms help describe the difference between sales as a profession, and sales as simply a job. "The Profession of Selling" course is designed to present the  more...

Techniques for Improved Time Management ...In order to achieve anything it is important to establish goals. You need to know what you want to do, before you can decide how and when you are going to do it. You then need to establish deadlines. If these deadlines are unrealistically tight, your interest and commitment in the task may be undermined, or you may experience stress which can have a negative effect on your performance.  more...

Developing Excellent Time Management Habits Time management shouldn't be a separate activity--it should be an integral part of the way you do things. For this to happen, you need to be able to develop good time management habits and avoid bad ones. An effective use of time also involves managing your environment, managing your use of technology, and managing the time-wasting activities of people around you. Today we are often overwhelmed by  more...

Using Business Tools to Manage Sales Teams ...to know how to forecast sales accurately to determine the goals that your sales team will set. Like many sales managers, you've probably asked yourself, "How do I successfully and effectively manage the business aspect of my responsibilities?" This course will help you answer that question by providing you with effective business tools. The course includes the basics of the M3 management mode  more...

Motivating a Winning Sales Team Famous college football coach Lou Holtz said, "Ability is what you're capable of doing. Motivation determines what you do. Attitude determines how well you do it." As a sales manager, what can you do to make a difference in how your team members' use their abilities? How can you increase their level of motivation and create positive attitudes? In this course, you'll learn how to keep sales teams  more...

Process Management Skills Efficiency, in software terms, can be the difference between ineffective, poorly designed software, and elegant, intuitive software. Efficiency in manufacturing is the difference between processes that yield top quality products at a reasonable price, and processes that spit out shoddy products regardless of price.Likewise, efficiency is critical to the effectiveness of a manager and to the  more...

Assessing Performance Continuously ...ment is planning. Appraisal must be linked to performance goals that matter, and these goals need to encompass both the organization and the individual before a performance plan can be agreed on by appraiser and appraisee. Even with conventional roles and relationships this is a challenge, but for many organizations, the role of the employee is more flexible, and reporting arrangements are more  more...

Managing Delegation ...ating tasks? Then this course will help you achieve those goals. As you proceed through this "Managing Delegation" course in the "Effective Delegation" series, you will gain valuable insight into several areas including change management, decision making, and developing performance standards. You will also acquire skills in supervising, empowering, and providing effective feedback in a  more...

ITIL The Service Desk and Incident Management ...cture library (ITIL) can help organizations achieve these goals. At the same time, ITIL can help organizations to increase external and internal customer satisfaction.The delivery and support of IT services are divided into core processes within ITIL. This course provides an overview of IT service management (ITSM), and it covers one service support function--the service desk--and one service  more...

ITIL V3 - ITIL and the Service Lifecycle Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal customer satisfaction. To be successful, an organization needs to have the capabilities to manage these services and good practices to  more...

Leading a Customer-focused Team ...s customers' expectations while still achieving corporate goals. The first lesson explains how to work together to set the parameters for what has to be accomplished by creating a Statement of Purpose and effective team goals. Once these have been established, your role as leader becomes that of enabler and the rest of the course is devoted to demonstrating how you can manage and support the  more...

The Fundamentals of Exceptional Customer Service ...action isn't enough. This course is designed to take your goals beyond merely satisfying the customer to creating customer loyalty. The training takes aim at outdated modes of thinking, and establishes the building blocks for a service mentality that increases customer commitment, not to mention profits. Learn how to develop service standards and track their effectiveness. Gain new insights and  more...

Effective Interfunctional Relationships ...m did you talk with at work this week? To accomplish your goals in today's workplace, you not only have to interact with personnel in other departments, you often have to coordinate or even rely on them. Tasks are fluid and flow across functional boundaries. The products or services your company offers require a cooperative effort to produce. But by nature, most companies are structured  more...

Effective Relationships with Business Partners You have three options when you want to extend your base of business resources: Expand your company, acquire another company, or partner with a complimentary company. In many instances, partnering is the most advantageous choice. Creating an alliance confers the same kind of benefits as an acquisition--but with fewer risks and better definition. The key to creating a successful partnership lies in  more...

The Process of Interpersonal Communication ...nicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of a high proportion of the errors, misunderstandings, and conflicts that occur in the workplace. This  more...

Working for Your Inner Boss Personal Accountability Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On one level, the boss decides how employees will perform  more...

Goals and Setting Goals ...complishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A well-constructed goal is challenging, yet achievable. It takes into account the abilities and resources available and requires the goal seeker to make the best use of both. In this course, you'll examine the types of goals you can use to advance your career and personal life, learn  more...

Customer Relationship Management - Implementing CRM Customer Relationship Management: Implementing CRM introduces the student to the goals of CRM, the costs of CRM, and ways to modify operations costs to become customer focused. The program also details CRM pre-implementation strategies, the CRM implementation process, and tactics used to test CRM.  more...

Principles of Marketing - Distribution Strategy Principles of Marketing: Distribution Strategy offers the student an overview of the information required to identify types of distribution channels, select appropriate distribution partners, and develop an efficient distribution system. The program details the steps for selecting suitable distribution channel partners, the goals your distribution strategy should achieve, and the process to manage  more...

Sales Forecasting - Forecasting for Success In "Sales Forecasting - Forecasting for Success," you will cover the skills and information necessary to understand the importance of sales forecasting, develop a sales forecast, and emphasize teamwork to realize your goals.  more...

Sales Forecasting - Forecasting Your Own Accounts In "Sales Forecasting - Forecasting Your Own Accounts," you will learn how to apply the principles of forecasting to your own accounts. Specifically, you will learn how to use different types of forecasting, as well as how to avoid excessive detail in your forecasts. You will also learn how to reduce forecasting errors and how to predict the likelihood of winning a sale. Finally, you will learn  more...

Decision Making Implementation and Evaluation You've made your decision after careful and considered thought. The deal is done, right? Not really. Your decision, no matter how considered and creative, won't walk out on its own two legs and implement itself. It's time to nurture your decided course of action and then evaluate its effectiveness. This course will help you do just that. And you'll do it in a way that will better ensure the  more...

The Fundamentals of Effective Thinking Albert Einstein once remarked that "the significant problems we face cannot be solved at the same level of thinking we were at when we created them." It necessarily follows that you must raise your own level of thinking in order to solve pressing business problems and make effective decisions. In this course, you'll explore how to think about the most critical business skill of all--thinking  more...

Initiating a Project and Preparing the Project Plan ...project processes, maximize performance, and meet project goals throughout the life cycle of a project. This course will highlight the importance of project integration management to project performance. It will cover the project inputs, tools and techniques, and outputs of the following processes in the Project Integration Management knowledge area: Develop Project Charter, Develop Preliminary  more...

Project Integration Executing and Completing a Project ...project processes, maximize performance, and meet project goals. This course highlights the importance of project integration management to project performance. It covers the inputs, tools and technologies, and outputs of the following integrative processes in project management: directing and managing project execution, monitoring and controlling project work, initiating integrated change  more...

Performance Tuning Methodology and Tools in Oracle9i To describe the methods and goals of database tuning and the utilities and tools used to analyze and tune an Oracle9i database  more...

Program Life Cycle and Organization ...heir skills for adapting program life cycles to strategic goals. This course will describe some of the key program management life-cycle considerations, including the key distinctions between program and project life cycles. Also covered in this course are the program management life-cycle phases: preprogram and program setup, establish program management and technical infrastructure, deliver  more...

Transitioning into a Project Management Role Many people find themselves thrust into a project management role with no formal training or experience. When this occurs, it is important to be prepared to deal with the significant changes in your role. Your responsibilities broaden from managing yourself to managing others, from short-term to long-term goals, and from tangible to intangible issues. Time and experience will develop and refine  more...

The Path to Peace and Harmony A saying goes, " We will never be better as a team than we are with each other." The road to peace and harmony involves working with every team member toward mutual goals. Each team member must be involved to set the stage for success. Continuous improvement and teamwork are vital to creating a team that works and stays together. How can your team reach harmony? At the end of this course, you'll  more...

Effective Team-building Strategies ...win. Specifically, each team member must place the team's goals ahead of his own goals so that the team may be victorious. Team motivation can come from a variety of sources, the most usual of which is the team leader. But what if your team leader doesn't have the necessary leadership skills? Or what if she does, but she applies them ineffectively? In this course, you'll learn tools,  more...

The Individual s Role in a Team ...mbers go beyond themselves and their personal desires and goals. If you want to be an effective team member, your challenge is to put the team first--which means maximizing your contributions to help the team accomplish its purpose. In this course, you'll learn strategies and techniques to help you become an effective and valued member of your team. First you'll explore ways for adopting a  more...

Team Leadership - Promoting Your Team s Effectiveness Team Leadership: Promoting Your Team's Effectiveness offers the student an overview of how to set goals, prevent team ineffectiveness, and measure individual and team performance. The program covers in detail the steps for setting effective goals, the steps for measuring team and individual performance, and the advantages and negative effects of diversity.  more...

Launching Successful Virtual and On-site Teams One factor that defines team success is the way in which a team is launched. Quickly moving an on-site or a virtual team into high-performance mode takes planning, strategizing, and a seamless launch. In this course, you'll learn techniques for setting up a successful team that can be applied to an on-site or a virtual environment. First, you'll learn strategies for selecting high-performing team  more...

Six Sigma and Lean in the Organization ...Sigma and Lean help organizations achieve their strategic goals and why so many successful organizations attribute their success to them. The course first introduces the key concepts and contributors associated with Six Sigma, and then moves on to basic Lean tools used to identify and remove waste and improve process flow. This course is aligned to the ASQ Certified Six Sigma Green Belt  more...

Design for Six Sigma in the Organization Design for Six Sigma (DFSS) is often called the future of Six Sigma, as it is emerging as a strategy that better serves the current innovation initiatives of many industries. DFSS uses a "pay me now or pay me later" approach by spending more effort and time on process or product design up front to avoid spending time and effort in those areas later. Whereas Six Sigma just focuses on improving  more...

Introduction to Six Sigma When launching General Electric's quality effort in 1995, Jack Welch, the then chairman and legendary champion for the cause of Six Sigma, strongly encouraged his chief employees to become "passionate lunatics" about Six Sigma. Welch's adoption of Six Sigma, and General Electric's ensuing success, greatly contributed to Six Sigma's recognition as a powerful method for business improvement in  more...

Six Sigma Projects and Project Teams ...nd the right people, and leading them to achieve business goals, is vital to the leadership of Champions. This course deals with these important roles of Champions. It also provides Champions with a toolkit to measure and analyze a project thoroughly before it is selected for Six Sigma improvement. The roadmap for selecting Black Belts and other team members needed to build a winning project  more...

The Six Sigma Project Charter and Plan ...ect charter? How do you know whether you've set the right goals for your project? What tools can best help you plan your project? As you advance in this course--which focuses on project charter elements as well as planning tools and project documentation--you will obtain the skills and knowledge required to manage your project charter and plan.Six Sigma is a registered Trademark of Motorola  more...

Scoping the Six Sigma Project Six Sigma?? Black Belts are called upon to solve problems that have no known solutions. This is a risky endeavor. Yet Six Sigma deployment has a track record of success. One of the keys to its success is proper project scoping. No one wants to try to do it all with a single opportunity. Six Sigma projects need to be selected mindfully and scoped appropriately. Yet, without known solutions,  more...

Processes and Customer Analysis in Six Sigma Projects ...change and improvement, and translate customer needs into goals and customer deliverables. In this course, learners will examine how to analyze process components and stakeholders in an organization. They will also learn about concepts and tools for collecting and analyzing customer information and feedback. The course also explains how customer requirements are translated into goals and  more...

Strategic Management HRCI PHR ...eveloping the business strategy to achieve organizational goals. Toward that end, this course will help you prepare for the HRCI certification examinations with regard to strategic management. In this course, you'll learn about such things as dealing with change, corporate governance, and the strategic planning process. All the topics in this course are based on the Strategic Management  more...

Developing Employees HRCI PHR The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the theories and applications of employee training and training program development. As a human resources professional, you are responsible for helping to ensure that your company's workforce possesses the skills, knowledge and abilities to meet  more...

HR s Strategic Role in the Organization HRCI SPHR ...he ability of an organization to successfully achieve its goals. This course describes how to guide and lead the change process, how HR can impact regulations and legislations, and the role of HR in risk management and building strategic partnerships. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in  more...

Strategic Approaches to Workforce Planning and Employment HRCI SPHR ...that the workforce will meet the organization's strategic goals and objectives. This course prepares learners interested in the Human Resource Certification Institute (HRCI) Senior Professional in Human Resources (SPHR) Certification. The content in this course is based on the Workforce Planning and Employment functional area of the HR Body of Knowledge recommended by the Society for Human  more...

Strategic Approaches to Human Resource Development HRCI SPHR ...nto the necessary level of competencies needed to achieve goals. This course examines how human resource development (HRD) aligns the skills, knowledge, and abilities of staff to future organization and individual needs. In addition, the course looks at how an understanding of adult learning and organizational development can assist in staff development. Finally, the course covers some  more...

Strategic Approaches to Total Rewards HRCI SPHR ...pensation and benefits program that aligns with strategic goals is essential for HR today. This course examines how compensation and benefits programs are changing. The course looks at how the total rewards system is becoming more popular and assesses how organizations need to revisit their compensation and benefits program to better fit their strategic goals and objectives. All the topics in  more...

Creating and Analyzing an Operating Budget ...ss to survive long-term, it must have a clear view of its goals and its means of achieving those goals. A well-planned budget is just the tool to help steer your company in the right direction--your company will be able to make critical decisions based on current facts and reasonable forecasts. In this course, you will learn the key components of an operating budget and be able to create a  more...

Succession Planning Management So, you have a succession plan and you've identified some problems. What do you do now? By taking this course, you will learn how to establish a leadership and talent development program that will ensure your succession plan achieves its goals. You will also learn how to overcome some common challenges that management teams face when trying to find the right people for a position. Since succession  more...

Managing Managers ...ement. They oversee the development of the organization's goals and its achievement. In addition, they must also manage relationships, both across the organization and across functions. While they are the voice of top management, they are also expected to deal with their own line managers to ensure that the organization's strategy is translated into action. These managers often need guidance,  more...

Surpassing the Competition Who are you competing against? What are your competitors' capabilities? Competition plays a major role in corporate success. Failure to take into account your competition's strengths, weaknesses, capabilities, and strategies can leave your company vulnerable to unexpected competitive moves. This course presents you with the tools and methods for identifying competitors; collecting competitor  more...

Developing a New-product Strategy ...gy. This means that in addition to developing new-product goals, you also need to develop a plan for reaching those goals. In this course, you'll explore the tools and techniques to help you create a new-product strategy for the products or product line for which you're responsible. First, you will learn about two strategic ingredients that are essential in new-product strategies. Then you will  more...

Managing Working Capital Working capital management influences both a firm's risks and its expected returns. As such, it is an important determinant of firm value. Investment and financing decisions are interconnected, thus they cannot be made independently. Financial planning will make you think systematically about the relationships among your goals for growth, investment, and financing. After completing this course,  more...

Foundations for Business Execution ...ie a few weeks later? Do you have big plans and long-term goals that never come to pass because you get so bogged down with day-to-day activities? When management announces "new plans" to revolutionize productivity in your organization, do your colleagues roll their eyes because they know things will never really change? Why don't new initiatives get off the ground? Why don't long terms goals  more...

Creating a Business Execution Culture In today's fast-paced, high tech world, change comes more rapidly than ever before. Businesses must be in a state of constant evolution and continuous improvement just to keep up. An organization's ability to execute is paramount to its survival. After all, how can a company be constantly evolving and improving if no one within the organization is getting anything done? In companies that execute  more...

Making Cross-generational Teams Work Teams in the modern workplace may include members from as many as four different generations. For a team to work effectively, its manager must understand generational distinctions. Individual team members may subscribe to different values, practice different work habits, or seek different goals. Lessons in this course cover the benefits and challenges of teaming silent generation, baby boom  more...

Leading by Enabling In this course, you'll learn how to enable your employees by providing more choices and fostering competence. You'll understand why offering visible support to your people makes them able to "make the call" when necessary. This course will also assist you in discovering common aspirations, improving your interpersonal skills, communicating your passion, and making your vision tangible. You will  more...

Training for Business Results As today's training or cross-functional manager, you're facing tight budgets and a focus on results for training dollars spent. This challenge is forcing you to demonstrate the effectiveness of your company's training investments. While most organizations evaluate participants' reactions to training, they rarely measure the effect of that training on job performance behaviors and organizational  more...

The Principles of Financial Management Financial management is a key tool in controlling and directing the resources of any business organization. Managers--not only financial professionals but also managers whose responsibilities are largely non-financial--can use this tool to generate and analyze the financial information that is essential to decision making in business. Understanding the principles of financial management helps all  more...

The Basics of Budgeting Running a department without understanding the budget process is like driving a car without knowing how to steer. Every manager needs a basic understanding of how to plan, use, and monitor adherence to a budget. Addressing the needs of your own budget process will help you support the financial processes and goals of your organization as a whole. In this course, non-financial managers will learn  more...

E-Learning Essentials Pt 1 - E-Learning and Successful Strategy This Course is designed to cover the broad offerings within the scope of e-learning and the various challenges that arise in implementing an e-learning solution. It places e-learning within the context of learning and knowledge management and the role of e-learning in harnassing an organizations's intellectual and human assests. The course covers the importance of a clear and effective strategy in  more...

Managing the Expert - Understanding Experts Managing the Expert: Understanding Experts explains recruiting and retaining highly skilled professionals, developing their careers, and coaching the expert for success. It identifies the processes for overcoming burnout, setting career goals, and leading performance evaluation meetings with experts.  more...

Directory Technologies Part 1 Directory Server Model ... a Directory. o Match administrative challenges with the goals of their solutions. o Match the business challenges with the solutions provided by a Directory. o Match the X.500 models with their functions. o Match the components of the X.500 Directory with their functions. o Match the components of the FSD model with the situations in which they are used. o Match the Discovery component  more...

Oracle9i Performance Tuning Optimizing Sorts Minimizing Contention ...g the ALTER SESSION command. o Identify the tuning sort goals. o Match the uses of rollback segments with their definitions. o Select the characteristics of rollback segment activity. o Identify the characteristics of rollback segment growth. o Identify the locking mechanism characteristics. o Select the statements that characterize DML and DDL locks. o Identify the DML lock  more...

Oracle9i Peformance Tuning Managing Memory and Disk I O ...parameters used to tune the Shared Pool. o Identify the goals for tuning the Library Cache. o Identify the descriptions of redo entries. o Match the statistics used to diagnose disk I/O contention with their descriptions. o Identify the two parameters that allow the DBA to limit the amount of memory used for each Java session. o Identify the performance guidelines to reduce the  more...

Oracle9i Performance Tuning Architecture Strategy ...ing the Oracle9i server. Learn To: o Match the tuning goals with the appropriate job role. o Identify common tuning problems that directly affect database performance. o Identify appropriate tuning goals. o Identify key information recorded by the alert log. o Identify the parameters that control the location and format of the alert log file. o Identify the different methods  more...

Oracle9i Database Admin Perform Database Backups ...e 1 - 2 hours • Select the backup and recovery goals of a database administrator. • Identify the factors to consider when defining a backup and recovery strategy. • Match the DBA consideration to the backup and recovery results. • Multiplex control files by copying them with an operating system utility. • Match the key Oracle server file structures with their  more...

CIW E-Commerce Designer Part 2 Product Marketing ...ruction can be divided into two main parts: Web Marketing Goals and Online Product Marketing. In the Web Marketing Goals section, the student will be given an overview of marketing goals and strategies. This will include an examination of the various types of marketing strategies, product pricing, distribution and availability, and the various types of audience data. In the Online Product  more...

SQL Server 2000 Database Admin Part 5 Maint SQL Server 2000 ...ge profile for your administrative account. Identify the goals of SQL Server 2000 monitoring. Identify guidelines for performance tuning. Identify the factors to consider when detecting database performance problems. Audience The audience for this course include system administrators, database administrators, application developers, systems analysts, and software engineers. A  more...

Exchange 2000 Infrastructure Design--Part 3 ...r different types of organizations with varying needs and goals are presented to the learner in this course. L earn To: Identify the key considerations involved when connecting Exchange 2000 Server to other mail systems. Identify the key elements involved in connecting Exchange2000 server to legacy systems. Identify the features of directory synchronization. Identify the key  more...

Windows 2000 Designing a Network Infrastructure--Part 3 WANS ...d-dial routing implementation guidelines and the business goals that are achieved by using the guidelines. Identify the implementation and configuration of a virtual private network (VPN). Identify the VPN implementation guidelines and the business goals that are achieved by using the guidelines. C ontent Emphasis Skills-Based A udience This course is appropriate for System  more...

Windows 2000 Designing a Network Infrastructure--Part 3 WANS ...d-dial routing implementation guidelines and the business goals that are achieved by using the guidelines. Identify the implementation and configuration of a virtual private network (VPN). Identify the VPN implementation guidelines and the business goals that are achieved by using the guidelines. C ontent Emphasis Skills-Based A udience This course is appropriate for System  more...

Windows 2000 Designing a Network Infrastructure--Part 2 Remote Access ...ate the Connection Manager design to achieve the business goals in a specific situation. Unit 2: Internet Routing: NAT and ICS Duration: 1 - 2 Hour(s) Identify the functions of NAT. Sequence the steps performed by NAT to process Internet traffic. Identify the functions of ICS. Identify the guidelines to integrate ICS with a routed network. Identify the appropriate strategy to  more...

Windows 2000 Designing a Network Infrastructure--Part 2 Remote Access ...ate the Connection Manager design to achieve the business goals in a specific situation. Unit 2: Internet Routing: NAT and ICS Duration: 1 - 2 Hour(s) Identify the functions of NAT. Sequence the steps performed by NAT to process Internet traffic. Identify the functions of ICS. Identify the guidelines to integrate ICS with a routed network. Identify the appropriate strategy to  more...

Windows 2000 Designing a Network Infrastructure--Part 1 TCP IP Addressing ...entation strategy that achieves specified TCP/IP business goals. Develop DNS and WINS implementation strategies to achieve DNS and WINS FSAP business goals. Identify the features and guidelines used to integrate multiprotocols with TCP/IP. C ontent Emphasis Skills-Based A udience This course is appropriate for System Administrators and System Analysts. Participants should  more...

Windows 2000 Designing a Network Infrastructure--Part 1 TCP IP Addressing ...entation strategy that achieves specified TCP/IP business goals. Develop DNS and WINS implementation strategies to achieve DNS and WINS FSAP business goals. Identify the features and guidelines used to integrate multiprotocols with TCP/IP. C ontent Emphasis Skills-Based A udience This course is appropriate for System Administrators and System Analysts. Participants should  more...

Designing for Cisco Internetwork Solutions Part 1 ...fy network features required to accomplish organizational goals. Unit 2: Network Design Processes (1 hour) Identify features of the planning, design, implementation, operation, and optimization (PDIOO) methodology. Identify the steps involved in a network design phase methodology. Identify guidelines for top-down network design. Identify guidelines for creating a network design  more...

Oracle8i Backup and Recovery Strategies Backups ...course introduces the learners to the backup and recovery goals and functions of the various structures and processes in the Oracle architecture. In addition, participants learn to manage archive processing and maintain a recovery catalog. This course also identifies the concepts associated with performing physical backups with or without Recovery Manager (RMAN). L earn To: Identify  more...

Oracle8i Performance Tuning Managing Memory Disk I O ...ons of the Multithreaded Server Connection. Identify the goals for tuning the library cache. View the sizes of all SGA structures by using the V$SGASTAT view. Determine the percentage of parse calls that find a cursor to share by using the GETHITRATIO column of the V$LIBRARYCACHE view. Determine the reloads-to-pins ratio by using the V$LIBRARYCACHE view. Compute the amount of sharable  more...

Oracle8i Performance Tuning Architecture Strategy ...ed in the tuning process. Identify different tuning goals. Define the steps associated with the tuning process. Identify the location and usefulness of the alert log file. Identify the location and usefulness of the background and user process trace files. Identify different types of events and manage the event system using OEM. Collect statistics using the dynamic  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ...EA_SIZE and SORT_AREA_SIZE_RETAINED parameters. Identify goals for tuning sorts. Choose the actions that avoid unnecessary sorts. Query the V$SYSSTAT view and display memory, disk and row sort value. Calculate the ratio of disk sorts to memory sorts and display the results. Set the SORT_DIRECT_WRITES parameter to true. Identify situations that would improve database performance when using  more...

Oracle8 Performance Tuning Strategies and Techniques ...olved in the tuning process. Identify different tuning goals. Define the steps associated with the tuning process. Identify the location and usefulness of the alert log file. Identify the location and usefulness of the background and user process trace files. Identify different types of events and manage the event system using OEM. Collect statistics using the dynamic  more...

Oracle8 Backup and Recovery - Strategies and Backups ... L earn To: Identify the database administrator goals and the criteria for defining a backup and recovery strategy. Describe the structures and processes in the Oracle architecture. Identify the implications of operating a database in a given archive mode and identify the steps to change the archive mode. Set the init.ora parameters and configure the database for archive  more...

Evaluating E-Commerce Options ... evaluating the relevance of e-commerce to their business goals. Deployment: e-Learning/Self-Study Accreditation CEU credits: 0.70 CEUs Language Options: Japanese, US English Total Learning Time: 6-8 hours Objectives: Unit 1: The Market Environment (1 - 2 hours) Identify the benefits of implementing an e-commerce business strategy. Identify the role of  more...

SAP R 3 Supply Chain Management ...experts in various industries an overview of the content, goals, possibilities and challenges of Supply Chain Management. As most chores within the supply chain today cannot do without the use of computer software, the course shows concrete examples using SAP within different industry areas. The course transfers the basic knowledge, the spectrum of possibilities within the 'Supply Chain  more...

SAP R 3 v4 0 Investment Management - Overview ... Contents Unit 1: Overview Duration: 1 Hour(s) Goals and tasks of investment management. Positioning within business management. Goals of investment management. Tasks associated with investment. Management Ppsitioning of investment management within SAP R/3. Organization structures. Partial components. Integration. Unit 2: Investment Programs and Investment Measures  more...

SAP R 3 v3 0 Information Systems within FI ...mation system(s) logic. Information system(s) topology. Goals and applications of information systems. Potential for use of information systems. Describe the FI/IS component of R/3: the Financial Information System structure. line Items and Account Balances. standard Reports. Unit 2: Financial Information Systems in R/3 Duration: 1 - 2 Hour(s) Customize Accounts Receivable,  more...

SAP R 3 v4 0 Profit Center Accounting ...accounting principles of Profit Center Accounting and its goals are illustrated. The use of Profit Center Accounting within the SAP/R3 system and links to other areas of SAP R/3 are shown. L earn To: The positioning of Profit Center Accounting within the accounting area. Profit Center Accounting within SAP R/3 and its possibilities. Information and value chains within the  more...

E-Learning Essentials Part 1 E-Learning and Successful Strategy ... the need to link the strategy to organizational business goals, and pointers that direct translating the strategy into an action plan. Learn To To identify ways in which an organization's human assets contribute to its competitive advantage. To identify key aspects of e-learning. To identify ways  more...

Sales Management Leading a Sales Team ...conducting sales meetings and the best method for setting goals in the meetings. Learn To Identify the steps for choosing the best territory strategy. Identify the types of forecasting approaches. Identify the four factors to consider when making a sales forecast. Follow the  more...

Consulting Skills The Consulting Process ... Identify the criteria for effective goals. Set effective goals with a consultant. Identify the steps for empowering a consultant. Follow the steps for empowering a consultant. Simulation Overview: In this simulation, you will meet with Pam Julian, a Human  more...

Strategic Management Developing a Successful Process ... Identify issues to consider when setting goals and objectives. Discuss issues to consider when setting goals and objectives. Differentiate among the strategy types. Identify guidelines to secure acceptance for the strategic plan. Apply guidelines to secure acceptance for the strategic  more...

Competitive Intelligence Implementing a Competitive Intelligence System ... learning more about how they can influence the strategic goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Competitive Intelligence (CI) Basics (0.5 - 2 hours) Identify the  more...

Competitive Intelligence Analysis Dissemination ... learning more about how they can influence the strategic goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Collecting Information (0.5 - 2 hours) Sequence the steps of the  more...

Competitive Intelligence Researching Online ... learning more about how they can influence the strategic goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding the Internet (0.5 - 2 hours) Match Internet terms with  more...

Principles of Marketing Fundamentals of Marketing ... marketing principles in order to influence the marketing goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Marketing Language (0.5 - 2 hours) Identify the definition of marketing.  more...

Advanced Six Sigma The Define Phase of DMAIC Six Sigma is a focused, concerted effort to achieve a zero-defect quality level. Using Six Sigma, you can measure how many defects you have in a process, and systematically eliminate them to arrive at a near zero-defect product or process. In this advanced course of implementing Six Sigma, you will use the concepts of Six Sigma and apply them to an organization. You will identify problems,  more...

Quality Management Business Process Improvement ...e. Learn To Given three goals, prepare to lead business process improvement. Identify the steps for planning improvements. Identify the criteria for selecting a process for improvement. Identify the responsibilities of a process manager. Match the symbols  more...

Cisco Networking Technologies Introduction Part 3 ...fy information contained in the routing table. Identify goals of routing protocols. Identify characteristics of circuit switching and packet switching. Identify bandwidths available for serial line connections. Identify types of multiplexing. Identify stages in the process for starting and accessing a network router. Identify characteristics of the Internetwork Operating System  more...

International Business Essentials The Global Business Environment ...t and how that impacts his or her business activities and goals. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 2 to 4 hours Objectives: Unit 1: The Global Environment(0.5 - 2 hour) Identify the four types of business strategies. Define  more...

Oracle Database 10g Administration Workshop II Part 1 ... SQL, and Flashback technology. Learn To: Match goals of Oracle Database 10g manageability features with the methods of achieving them. Identify features of the Oracle Database 10g manageability strategy. Identify globalization support features provided by Oracle Database 10g. Identify features of different encoding schemes supported by Oracle Database 10g. Distinguish between  more...

Oracle Database 10g New Features for Administrators Part 1 ...nts, and security enhancements. Learn To: Match goals of Oracle Database 10g manageability with the methods of achieving them. Identify features of the Oracle Database 10g manageability strategy. Identify attributes of Grid computing. Identify new installation features of Oracle Database 10g. Identify preinstallation and installation requirements of Oracle Database 10g.  more...

Strategic Sales Gaining Access to the Executives ...xecutive, you will learn how to understand an executive's goals and priorities, gather information about your prospect's needs, and prepare yourself to contact an executive. You will also learn how to initiate contact with your executive prospect and get past the gatekeepers in order to talk directly with the executive. Finally, you will learn to work through the various stages of customer  more...

Self Development Motivating Yourself to Perform ...ve your performance. Achieve three goals to increase your motivation. Simulation Overview: In this simulation, you will be meeting with Carla Jackson, one of Icon's Human Resources Assistants. Through your questions, you will learn what motivation is, what its benefits are, and how you can use motivation to improve your  more...

Advanced Project Leadership Bringing Home the Value ...aximizing utilization of resources to achieve the project goals Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Project Value and Business Strategy (0.5 hours) Identify the value types in a project. Identify  more...

XML Building XML-Based Web Applications Part 1 Course Overview This is the first course in a five part series that presents the learner with a broad overview of XML before moving onto a detailed treatment of each aspect of XML in the subsequent courses within the curriculum. It aims to present XML within the context of its use as a solution to information processing challenges and its uses within commercial and business environments. This  more...

XML Building XML-Based Web Applications Part 1 ...XML. • Identify features of XML. • Identify goals used to drive the development of XML. • Match XML specifications with their descriptions. • Identify applications of XML. • Identify benefits of XML to e-business. • Identify the design principles of XML Blueberry. • Identify the features of XML syntax. • Match common XML grammars with their  more...

Advanced Project Leadership Navigating Corporate Structures ...aximizing utilization of resources to achieve the project goals Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Project Stakeholders (0.5 hours) Identify characteristics of types of stakeholders. Identify  more...

Advanced Project Leadership Organization Strategy Business Needs ...aximizing utilization of resources to achieve the project goals Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Organization Types (0.5 hours) Identify the different types of organizations. Identify major  more...

Time Management Developing a Plan ...m covers how to evaluate the use of time, how to identify goals and set priorities, and how to develop an overall time management plan. The program focuses on the Pareto principle and how it affects the use of time on a daily basis. Students also learn how to price their time, how to conduct a time audit, and how to correctly identify and control poor time management personality types.  more...

Career Development Developing a Career Strategy ...rview of how to define career aspirations, develop career goals, and create effective career strategies. The program covers in detail how to identify personal preferences, develop skills to help career advancement, and explore career options. It also describes the stages of career development and explains guidelines for evaluating careers. Learn To Follow steps  more...

Goal Setting Series The Goal Setting Series includes the following courses: Goal Setting: Reaching Individual Goals Goal Setting: Goal Setting Tools for Managers Goal Setting: Organizational Goal Setting To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Moving from Technical Professional to Mgr Series Getting Started ... of an IT organization. Identify typical IT department goals. Identify the cornerstones of successful IT management. Identify types of planning carried out by managers. Identify functions involved in organizing and staffing the IT department. Identify key personal skills for an IT manager. Identify ways an IT manager maintains team direction. Identify key differences  more...

SAP R 3 Variant Configuration Master Data ...bjectives Unit 1: Introduction 1.5 - 2 hours a Goals: - Applications. - Benefits. a Mapping of Variant Configuration in R/3: - Structure of master data in R/3. - Object dependencies. Unit 2: Master Data 1.5 - 2 hours a Configuration master data: - Characteristic basic data. - Characteristic values. - Classes. - Assigning materials to classes. - Searching for objects  more...

Defining Microsoft NET Solution Architectures Part 2 ...lanning phase. To identify the goals of a functional specification. To differentiate between elements of a functional specification. To identify benefits of creating a logical design. To identify features of common layers determined during logical design. To  more...

Organizational Skills Managing Information ...ation overload. Identify important goals when managing information. Simulation Overview: In this simulation, you will be meeting with Pam Armstrong, Icon International's Knowledge Manager, to explore the benefits of managing information. Through your questions, you will learn how managing information benefits organizations,  more...

Stress Management Fundamentals for Employees In Stress Management: Fundamentals for Employees, you will learn to recognize the warning signs of excessive stress and how to identify personal, social, and professional sources of stress. You will also learn proven techniques for combating stress, allowing you to take appropriate action to reduce its presence in your life. Learn To: Develop a basic understanding of stress and the  more...

Defining Microsoft NET Solution Architectures Part 2 ...lanning phase. To identify the goals of a functional specification. To differentiate between elements of a functional specification. To identify benefits of creating a logical design. To identify features of common layers determined during logical design. To  more...

Defining Microsoft NET Solution Architectures Part 3 ...ign process. Coverage is given in turn to Physical Design goals and models, Physical data modelling, the Presentation Layer, and Design Goals behind the Physical Design. A case study on the Physical Design phase completes the course. Elements of the .NET Framework are addressed at all critical points. Learn To To identify features of the physical design phase.  more...

Defining Microsoft NET Solution Architectures Part 3 ...ign process. Coverage is given in turn to Physical Design goals and models, Physical data modelling, the Presentation Layer, and Design Goals behind the Physical Design. A case study on the Physical Design phase completes the course. Elements of the .NET Framework are addressed at all critical points. Learn To To identify features of the physical design phase.  more...

Security Part 1 Security Concepts ...arn To To identify security goals. To identify considerations for designing a network security strategy. To identify features of mandatory access control (MAC). To identify features of a buffer overflow attack. To identify features of a synchronization (SYN)  more...

Financial Management Financial Planning Forecasting ...is process is important in the firm meeting its financial goals. We will describe the planning process (also known as budgeting) and how the plan, once established, is implemented. Learn To: Identify key aspects of strategic and business plans. Identify guidelines for creating a financial plan. Identify basic steps of the financial planning process. Identify key aspects of  more...

Effective Presentations Planning a Presentation In Effective Presentation: Planning a Presentation, you will learn how to determine realistic presentation objectives, how to analyze your audience, and how to use supporting materials effectively. In addition, you will learn how to organize your presentation clearly and successfully incorporate visual aids into your presentation. Learn To Identify the six common  more...

Effective Presentations Essentials of Persuasion ...on, you will learn guidelines for ethical persuasion, the goals of persuasion, and how to encourage your audience to act in support of your policy. In addition, you will learn how to organize a persuasive presentation, how to enhance your credibility, and how to use reasoning and emotional appeals to persuade your audience. Learn To Complete audience  more...

Communicating w Difficult People Handling Difficult Co-Workers Communicating with Difficult People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers, cope with their difficult behavior, and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the  more...

Excellence in Service Building Lasting Customer Relationships In Excellence in Service: Building Lasting Customer Relationships, you will learn how to build ongoing customer relationships by identifying and delivering a solid value proposition to your customers. You will then understand how to add value by increasing customer responsiveness, promoting customer knowledge, and developing customer loyalty. You will learn how to build on customer loyalty by  more...

Call Center Mgt Measuring Quality Performance ...is program, the student will be able to establish service goals, identify areas for attention, and communicate effectively with executives. Learn To Identify guidelines for presenting a positive company image to your customers. Apply methods for managing call volume. Calculate a rostered staff factor.  more...

Customer Relationship Mgt Fundamentals of CRM ...loyal customers. Identify the goals of a market intelligence enterprise. Match the four types of customer relationship management with their descriptions. Select the goals of CRM. Sequence the steps of the CRM process. Identify  more...

Customer Relationship Mgt Implementing CRM ...anagement: Implementing CRM introduces the student to the goals of CRM, the costs of CRM, and ways to modify operations costs to become customer focused. The program also details CRM pre-implementation strategies, the CRM implementation process, and tactics used to test CRM. Learn To Identify ways to achieve CRM goals and focus on customers.  more...

Customer Relationship Mgt eCRM ... Identify ways eCRM enables companies to achieve CRM goals. Audience This series is intended for managers, supervisors, customer service representatives, and anyone within an organization who wants to better understand the techniques of building customer loyalty. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs  more...

360-Degree Feedback Max the Benefits of 360-Degree Feedback ...velopment. It also covers how to reinforce organizational goals in 360-degree feedback and when to provide coaching, mentoring, and leadership development to employees. Learn To Identify the guidelines for ensuring that a 360-degree feedback program meets its organizational goals. Help a poor performer meet his or her performance  more...

Leadership Development Goal Setting ...op an understanding of how to set specific and measurable goals. Using your goal setting skills, you will have the opportunity to help employees manage goal achievement, set goals to meet deadlines, and identify strategic goals for the future. Learn To Successfully define a target to be reached. Rank goals and develop  more...

Leadership Development Leading the Way Leadership Development: Leading the Way helps you develop an understanding of the characteristics a leader should possess. You will use your leadership skills to unite followers and successfully complete an expansion project for your organization. Learn To Understand the difference between managers and leaders. Develop important  more...

Leading the Way Learning to Lead ...ifferent types of power strategies, how to set attainable goals, and strategies for resolving conflict. Learn To Identify the three components of leadership. Identify the common leadership pitfalls. Provide effective feedback. Categorize strategies for resolving conflict.  more...

Managerial Leadership Creating a Vision ...ion. In addition, this program provides steps for setting goals that are aligned with an organization's vision. Learn To Choose questions to answer when defining your organization's vision. Identify steps for writing a vision statement. Identify steps for setting goals. Identify  more...

Women in Leadership Developing a Leadership Path ... Identify the guidelines for creating career goals. Identify the guidelines for recovering from career derailment. Audience The target audience for this program is professionals, managers, and leaders who want to learn more about women in leadership. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU  more...

Business Problem Solving Problem Solving Teams ...sion that is in the company a a s best interests. Your goals are to effectively manage a problem-solving team and overcome the barriers of a problem-solving team while you lead the meeting. Unit 2: Driving a Successful Problem-Solving Team (1 - 2 hours) Sequence the steps for motivating team members. Motivate a team member.  more...

Goal Setting Reaching Individual Goals ...Goals,'' you will learn about personal behaviors that relate to and affect goal setting. You will also learn the characteristics of effective goals, the individual goal-setting process, and guidelines for maximizing your achievement potential. Learn To Identify the benefits of setting goals. Identify the types of needs goals should  more...

Goal Setting Goal Setting Tools for Managers ...tivate individuals to continually set new and challenging goals. Learn To Identify the criteria for meaningful incentives. Follow the guidelines for establishing commitment to goal achievement. Set effective goals. Identify the obstacles associated with goal setting.  more...

Goal Setting Organizational Goal Setting ... Organizational Goal Setting,'' you will learn how to set goals with teams. You will also learn how to set goals for an organization through the use of organizational objectives, statements of values, and vision and mission statements. In addition, you will learn how to implement strategic goals in your workplace. Learn To Help a team develop and implement an  more...

Essentials of Management Negotiating Skills ...ow to prepare effectively for negotiation by setting your goals and limits and applying logic. Because negotiation is essentially about communication, you learn about the value of mutual benefit and positional negotiation and other persuasive negotiating tactics. Learn To Use creative problem solving when negotiating. Explore  more...

Value Chain Management Managing a Value Chain ...boration (0.5 - 1 hour) Identify goals of collaboration in the value chain. Recognize types of relationships between business units. Identify stages in developing a collaborative relationship. Identify elements of a plan to achieve collaboration. Simulation Overview:  more...

Conducting Meetings The Meeting Process ...nd facilitating participants' progress toward the meeting goals. Learn To Define and communicate the purpose, objective, setting, and agenda for a meeting. Ensure that best practices are followed for meeting procedures, such as taking minutes, keeping discussions focused, and summarizing accomplishments and action items.  more...

Change Management Managing Change Change Management: Managing Change will help you develop the skills to proactively address change and meet the challenges of transition in the workplace. You will practice your skills as you work with various employees to overcome the problems encountered when making changes in your organization. Learn To Identify the different levels of change.  more...

Managing Performance Establishing a Peformance Plan ... Develop effective performance goals. Given a four-step process, provide positive feedback. Given a five-step process, provide constructive feedback. Coach your employees. Audience Managers and supervisors who want to understand the process for establishing a performance plan for  more...

Managing Performance Overcoming Performance Appraisal Challenges ...ou must discuss what progress she has made in meeting her goals, and determine what you can do to help her toward greater achievement. Unit 2: Conducting Difficult Appraisals (0.5 - 1.5 hours) Recognize guidelines that improve active listening skills. Identify confrontational types of communication. Practice active  more...

Managing the Expert Understanding Experts ...fies the processes for overcoming burnout, setting career goals, and leading performance evaluation meetings with experts. Learn To Assess an expert's skills. Identify the most appropriate method for recruiting an expert in a given situation. Help an expert overcome burnout.  more...

Coaching Applying the Coaching Process ...ify the best opportunities to coach, and communicate your goals and expectations to your employees in a clear and effective manner. You will also learn how to differentiate between performance goals and long-term goals, implement an appropriate reward system, and monitor your employees' performance. Learn To Apply the COACH acronym when coaching an employee.  more...

Project Management Essentials Planning a Project ...he information required to identify project participants, goals, objectives, activities, and constraints. The program details project activities, activity dependencies, and activity analysis. Learn To Identify a benefit of project planning. Identify steps for creating a work breakdown structure. Identify  more...

Advanced Project Mgmt Building Productive Stakeholder Relationships ...aximizing utilization of resources to achieve the project goals. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Stakeholders, Expectations, and Risk (1 hour) Identify the three categories of project  more...

Advanced Project Mgmt Project Estimating Techniques ...aximizing utilization of resources to achieve the project goals. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:Time-Box, Life-Cycle, and Delphi Estimates (1 hour) Identify the description of a time-box  more...

Advanced Project Mgmt Managing Accelerated Projects ...aximizing utilization of resources to achieve the project goals. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Planning the Schedule (1 hour) Identify what a project management scheduling package can  more...

Advanced Project Mgmt Setting Up a Project Office ...aximizing utilization of resources to achieve the project goals. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: Outlining a Project Office (0.5 - 1 hour) Match the terms project, program and portfolio with  more...

Advanced Project Mgmt Portfolio Management ...aximizing utilization of resources to achieve the project goals. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding Portfolio Management (0.5 - 1 hour) Identify the definition of portfolio  more...

Advanced Project Mgmt Project Management Maturity ...aximizing utilization of resources to achieve the project goals. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Maturity Levels One and Two (0.5 - 1 hour) Identify how project management maturity levels  more...

Team Management High Performance Teams ... Set challenging, but achievable, team goals. Resolve conflict among team members. Build trust in your team members. Build trust in your team members. Solve problems as a team. Make decisions that satisfy all team members. Audience  more...

Team Leadership Promoting Your Team s Effectiveness ...ffectiveness offers the student an overview of how to set goals, prevent team ineffectiveness, and measure individual and team performance. The program covers in detail the steps for setting effective goals, the steps for measuring team and individual performance, and the advantages and negative effects of diversity. Learn To Follow steps for setting team  more...

Team Conflict Working in Diversified Teams ...for effective communication, and approaches for achieving goals in a diverse team. Learn To Apply guidelines for effective communication in a diverse team. Identify actions that help earn respect from diverse teammates. Identify different approaches toward achieving goals in a diverse team.  more...

Team Participation Teamwork Fundamentals ... member. Set appropriate team goals. Handle conflict within a team. Audience This course is for managers and employees who want to improve their teamwork skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2  more...

Principles of Marketing Distribution Strategy ...for selecting suitable distribution channel partners, the goals your distribution strategy should achieve, and the process to manage your distribution system effectively. Learn To Identify the levels of distribution intensity. Sequence the steps for selecting appropriate distribution channel partners.  more...

Principles of Marketing Promotion Strategy ... executives who can influence the marketing and strategic goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Promotion Essentials (0.5 - 1 hour) Identify the definition of  more...

Principles of Marketing Pricing Strategy ... executives who can influence the marketing and strategic goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Defining the Role of Pricing (0.5 - 1 hour) Identify the role pricing  more...

Principles of Marketing Writing a Marketing Plan ... executives who can influence the marketing and strategic goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Fundamentals of Marketing Plans (0.5 - 1 hour) Identify two factors to  more...

Project Teams Building a Project Team ...t of a project team. Set team goals. Identify the five language characteristics listed in the TRUST acronym. Encourage better communication within your team. Audience Project managers, manager, and supervisors who are interested in learning more about how to build project teams. Deployment Options  more...

Cross-Functional Teams Goal Setting in a Cross-Functional Team ...s-functional teams and how cross-functional teams can set goals. The program also covers the characteristics of cross-functional teams, how they are formed and managed, and the causes for success or failure. In addition, the program touches on how steering committees and sponsors support cross-functional teams, how teams can develop a vision and mission, how to develop an action plan for a  more...

Cross-Functional Teams Cross-Functional Team Development .... Use the elements for the TEAMGOALS acronym to resolve a challenge. Use team effectiveness and peer review surveys to evaluate a cross-functional team. Identify the guidelines for establishing a recognition system. Audience Team leaders, team members, and managers or supervisors who are interested in learning  more...

Administrative Assistant Skills Excelling as an Admin Assistant ... to meet with you to discuss the office environment. Your goals are to demonstrate that you know how to make use of office politics, build strong business relationships, and manage temporary staff. Unit 2: Keeping a Positive Attitude (0.5 - 1 hour) Identify the guidelines for creating a stress management plan. Demonstrate an understanding of how  more...

Site Server 3 0 Commerce Solutions Curriculum ...you achieve your MCSD and MCP+Site Building certification goals. L earn To: What is Electronic Commerce? Install Commerce. Maintain a Commerce Site. Create and Administering a Commerce Server with the Server Administration Pages. Customize a Site Through the Order Process Pipeline. Work with Pipeline Components. Integrate Microsoft Wallet with Commerce Server.  more...

SAP R 3 4 6 CO Profitability Analysis ... Printing from the R/3 System. Unit 2: Goals and Tasks of Profitability Analysis (1.5 - 2 hours) Classification within Business Management. Goals of Profitability Analysis. Tasks of Profitability Analysis. Business Management Methods. Classification of  more...

Operations Management Fundamentals of Operations Management ... Choose the factors you should consider when setting goals for operation strategy. Sequence the steps of the process for planning to change in operations. Follow the steps of the process for planning change in operations. Audience The target audience for this series is managers, directors, and executives looking to gain an  more...

Achieving Success Without Authority Focusing on Results ...ority they still have influence to the success of company goals. Employees must harvest their influence and use it appropriately to their advantage. Learn To Identify guidelines to create a positive mental attitude. Identify steps to achieve a desired outcome when dealing with people. Identify reasons for  more...

Self Development Balancing Your Personal Professional Life ...ividuals who want to learn how to successfully accomplish goals and enjoy both the professional and personal aspects of their life. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour)  more...

Commerce Server 2000 Design Impl Part 4 Ad Campaigns Websites This is the fourth course in a five part series that teaches how to build ad, discount, and direct mail campaigns. It provides basic coverage of what packaging is, how it works, and when and why the learner will want to package their Commerce Server Web sites. Topics that teach how to manage user accounts and managing orders are also covered. Learn To: o Identify features of Commerce Server  more...

E-Business Part 7 Satisfying the Customer This is the seventh course in an eight part series. Subjects covered in this course include marketing strategies, customer relationship management, and selling-chain management. In addition, students will focus on how to use an e-Business environment to better attract, retain, and satisfy customers. Learn To: a Identify techniques for using the Internet as a marketing tool. a  more...

E-Business Technology Fund Part 1 Architecture Building Blocks ...cteristics. To match business goals with their key business processes. To identify features of client/server computing. To identify features of Web browser requests. To identify features of static Hypertext Markup Language (HTML) pages. To identify  more...

Managerial Leadership Motivating Employees ...ram includes guidelines for helping employees align their goals with those of the organization, for evaluating employees' performance, and for motivating employees. In addition, this program covers pitfalls of poor leadership and common sources of employee apathy. Learn To Identify roles leaders fulfill in organizations. Identify  more...

Frontline Leadership Positively Influencing Workplace Culture ...rotection'' has been the foundation of the organization's goals and business methods. As Vice President of Products and Services, you must prepare Roger and Jessica for working with this new part of the company and adapting to the possible changes in the workplace that may result. Unit 2: Influencing the Workplace Culture (0.5 - 1 hour) Identify the styles and affects  more...

Motivation Fostering Employee Motivation ... Identify how to encourage employees to use goals as motivators. Audience Managers, supervisors, and team leaders who have the authority to apply motivational techniques that will increase employee performance. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning  more...

Executive Level Leadership Becoming an Executive Leader ...personal and organizational focus in a team meeting where goals are established. Use specific methods to help you identify your goals as an executive level leader. Sequence the steps to take when translating a vision into action. Identify the benefits of a personal leadership plan.  more...

Executive Level Leadership Leadership Communication ...implement the solution that best meets Icon's needs. Your goals are to use the appropriate communication networks effectively and gather quality information. Unit 2: Quality Leadership (0.5 - 1 hour) Identify seven aspects of performance. Evaluate an employee's performance as exceptional, effective, or in need of improvement.  more...

Mentoring Using a Mentor to Your Advantage ...tee's job, possible learning styles, how to set effective goals, and how to become an effective learner. It also covers steps for choosing a mentor and the guidelines for developing self-empowerment. Learn To Identify the qualities of effective mentees. Match the learning styles to their descriptions.  more...

Organizational Behavior Organizational Group Dynamics ... political behavior by helping an employee set attainable goals. Identify traits and behaviors that define a leader. Audience Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30  more...

Principles of Marketing Product Strategy Principles of Marketing: Product Strategy offers the student an overview of the information required to classify consumer and business products, create and promote brand equity, and implement new product development strategies. The program details the functions and objectives of packaging and labeling strategies, the stages of the consumer adoption process, and the four product development  more...

Moving from Technical Professional to Mgr Series Managing Personnel ...ify three leadership behavior patterns adopted to achieve goals. Identify characteristics of effective leaders. Identify methods for determining team training needs. Identify strategies for conflict resolution. Identify strategies for overcoming communication barriers. Audience: This series is designed for technical professionals who are considering managerial positions within  more...