Goals Web-based Seminars

Customer Service Skills The goals to be accomplished in this course are to: a Recognize the characteristics of proper telephone and voicemail etiquette. a Identify ways to use good communication skills both verbal and non-verbal, to address customer concerns and uncover needs. a Identify various sales and customer service techniques to up sell and cross sell as appropriate  more...

Writing that Sells Writing that sells is an art. Writing isna ™t just about stringing words together or simply getting the grammar right. Ita ™s about building relationships, achieving goals, developing and sharing new ideas, connecting with clientsa ™ needs, and...the list goes on. Writing that Sells delivers tips and techniques that can grow your business and enhance your image.  more...

No More Performance Appraisals How to Implement a Performance Management System in Your Workplace You will learn how to convert from a performance review approach to a performance management system that engages employees and achieves quantifiable objectives. We'll break down the essential components of performance management and extract core elements for engaging employees. You will learn: a Six systems that influence  more...

Goal settingor not We know it's important to set goals, but many of us still don't seem to find the time to do this. And if we do, we frequently abandoned what at one time seemed like a good idea. But without goals, time management is a challenge.  more...

Time Management Tactics Have trouble getting to your priorities? Plenty of interruptions? Feel like you never have enough time to do the 'fun' things in life? Working in a 24/ 7 environment takes its toll. But it's not about time management...it's about self-management.  more...

Employee Online Social Media at Work This webinar will discuss in detail how social media has changed the workplace forever. It will be discussed how companies can best leverage this technology to enhance productivity, sales, communication and hiring. Opportunities for businesses and how workers can better connect to each other and the organization's goals, share information, and collaborate projects will be discussed.  more...

Engaged Performance How to Motivate Employees and Align Behavior with Company Goals This webinar will cover what performance management is and the importance of linking the right system to employees to fully engage them in their jobs and link their jobs to the organizationa ™s goals  more...

The Truth About Pay for Performance Techniques for Difficult Economic Times - Webinar By TrainHR This session will also discuss uncommon strategies that can have a greater impact on performance and morale than traditional pay for performance systems. Key strategies for non-profit organizations will also be discussed as there are compensation techniques that can be employed in any environment. A good compensation system is designed with clear goals, communicated clearly, and executed  more...

Contact Centre Group 2010 Webinars Lean Six Sigma Demystified Practical Easy to Implement Ideas A Handy Guide for Managers Su ...ves can be identified for the delivery of those services. Goals can then be established to support the mission and objectives of the organization. The goals defined should be strategic, tactical, and operational, depending on the level of management that is being supported. They may include definition of quality, timeliness, resource utilization, or customer satisfaction. Performance measures  more...

What It Takes In life, to reach your goals and be successful it takes certain character traits and soft skills. What It Takes is a free webinar to open your eyes and the conversation to just that...What It Takes to Win at Life.  more...

CobiT Essentials .... The major changes are: a simplified descriptions of "Goals" a cascading of processes and (bidirectional) relations between the "Business", the "IT Goals", and the "IT Processes" Benefits In this two day course, participants will be equipped with the knowledge to enable them to use COBIT for evaluating the effectiveness of IT-related controls and how the framework can assist them in  more...

Pediatric and Adult Moderate Sedation ...tors of sedation. 5. Discuss the indications for and the goals of sedation in children. 6. Define pre-procedure, intra-procedure, and post-procedure assessment parameters. 7. Define the ASA classification system. 8. Discuss methods of drug administration and specific agents. 9. List 3 potential complications of moderate sedation and describe the nursing interventions. 10. Discuss the  more...

OSHA Bloodborne Pathogens Certification Course ...Goals and Objectives: 1. Identify when contaminated areas should be decontaminated 2. Discuss the transmission of Hepatitis B Virus (HBV) and importance of Vaccination 3. Explain proper disposal and handling of sharps 4. Explain the proper procedure for reporting exposure incidents 5. Identify personal protective equipment and its proper disposal 6. Discuss prevention techniques for  more...

Assertiveness and Self-Confidence training ...he importance of goal setting, and practice setting SMART goals for assertive behavior a Utilize methodologies for understanding your worth -- and the use of positive self-talk a List reasons why a pleasing appearance and body language are critical for creating a strong first impression a Practice sending positive communications phrased as a I-Messagesa a Use the STAR model to  more...

The Silva Life System Live Video Interactive Learning Seminar Now Available Online. The Silva Life System Live Video Interactive Learning Seminar. Reaching the world - one person at a time. 4-Week Silva Life System Success Program Tap into the powerful wisdom of a group of like-minded people who face the same career planning and transition experiences you do. We meet in small groups of no more than 8-10 people. For your convenience, we offer two  more...

Set Appointments that Lead to Sales Tom Ziglar says, 'If you could set a higher number of better and more qualified appointments, would it help your sales career? If you answered yes, then The Seven Keys to Effective Business-to-Business Appointments Setting is just for you.' This webinar offers a unique compilation of tactical appointment setting techniques that have been proven effective for sales professionals in the  more...

E-Mail Communication: Power, Peril, and Protocol ...ped professionals achieve their personal and professional goals by reducing writing time and increasing productivity in email, letter, sales, RFP, and report writing. Her goal is to increase your bottom line by eliminating bad writing. Dr. Miller's company specializes in improving the quality of written communications. Passionate about improving writing so that reputations, contracts, and  more...

Effective Writing for Sales Professionals ...ped professionals achieve their personal and professional goals by reducing writing time and increasing productivity in email, letter, sales, RFP, and report writing. Her goal is to increase your bottom line by eliminating bad writing. Dr. Miller's company specializes in improving the quality of written communications. Passionate about improving writing so that reputations, contracts, and  more...

Establish A Solid Foundation for Your Small Business ...r self-defeating voice that keeps you from achieving your goals As an added bonus, the first 50 registrants receive 'Use Teamwork As Your Foundation,' a chapter excerpt from Raj's book Winning at Entrepreneurship. Whether it's growing your business to winning-class, winning a sports championship, or fighting for your life, Raj Gavurla empowers your mindset, mood, and motivation to win. His  more...

Time Management for Sales People ...hat chance do you have of hitting your revenue and income goals? None! From time wasters to administrivia, your day is full of work, but not necessarily the most productive work. Your company is counting on you to manage your business so you have the maximum selling time and will pay you for the results. Patty Kreamer, author of 'The Power of Simplicity' and one of the first Certified  more...

Establish A Solid Foundation for Your Small Business ...r self-defeating voice that keeps you from achieving your goals As an added bonus, the first 50 registrants receive 'Use Teamwork As Your Foundation,' a chapter excerpt from Raj's book Winning at Entrepreneurship. Whether it's growing your business to winning-class, winning a sports championship, or fighting for your life, Raj Gavurla empowers your mindset, mood, and motivation to win. His  more...

Create a Client Experience to Grow Your Financial Advisor Practice ...e than 19 years to help both parties meet their financial goals. He teaches you the importance of consistent impressions and how it also will help you to be more effective and efficient in servicing your clients. His easy-to-implement formula for defining the client experience increases client satisfaction and becomes a key sales tool that attracts new prospects to you. In this webinar, you'll  more...

How to Re-Energize Your Sales Team In Tough Times ...es team rediscover their lost passion - so they hit their goals. In this webinar, you'll learn how to: Use a re-engagement framework to energize your sales team Get your top performers onboard with you so they help you re-recruit the team Re-sell the opportunity that your company has to offer your sales team Develop tools to help your sales people prioritize their workload and invest time  more...

Align Vision, Mission, and Strategy to Reach Your Goals ...ave a vision - and a plan to implement it - to reach your goals. If not, your team will be unfocused and underperform. Many think that creating a vision is too difficult and time consuming while others think it s a job that can be outsourced to a marketer. Not true! If you are in a leadership role, this responsibility lies with you. John Myrna, leadership expert and author of '100 Quick Tips  more...

Motivating the Underachieving Employee ..., making it even more challenging to achieve productivity goals. With companies running lean and mean, subpar performance must be addressed and your meeting with the employee sets the foundation for turning the situation around. Cathy Liska, author of Assertive Communication Today and conflict mediation trainer, brings twenty years of management experience to the table, offering tools for  more...

Drive Employee Productivity in Challenging Times ...the manager, you re accountable for ensuring productivity goals are achieved despite all of these hurdles. How do you regain control in this sticky situation to achieve corporate performance objectives? Kirk Wilkinson, leading personal development expert and author of 'The Happiness Factor: How to be Happy no Matter What!' teaches you and your employees how to get back on track. Kirk is going  more...

Why Your Sales Team Doesn't Work For You and Never Will ...al than just money. Some employees have specific personal goals and know what they need to do at work to meet those goals others have no clue. This webinar explores why a manager needs to clarify and understand the personal goals and dreams of his staff. Coaching tools that allow the manager to assist in the development and alignment of personal and professional goals will be provided.  more...

After the Handshake Networking Strategies to Propel Your Business 'I shook a lot of hands at the event but now what? How do I turn the business cards I collected into real business relationships?' Networking is a powerful way to convert suspects into prospects if you do it correctly. Unfortunately, most professionals don t. Instead, you have dozens of tongue-tied conversations at industry events worrying whether you  more...

Put Your Strategic Plan Into Action ...ion Tools to create a prioritization schedule so that goals are met Steps to allocate sufficient resources for the implementation Plans to reward employees for their participation in the process All registrants receive Jim s strategic plan implementation workbook. Jim Stewart is the founder of ProfitPATH, a strategy consulting practice specializing in driving business growth in  more...

Leading In A Bad Economy ...daily demonstrating alignment of your values, principles, goals and vision with your words, actions, decisions and leadership style. It is what makes you unique, a visionary. You want to make a difference, not just manage a company. You ll get the strategies you need to maintain a clear focus on your unique leadership contribution and vision. When times are tough, it is easier to be swayed to  more...

How to Create Successful Strategic Marketing Alliances ... of strategic partnerships you need to meet your business goals Evaluate what you have to offer a potential marketing partner and what you re looking to acquire from the strategic alliance Find potential strategic alliance prospects Develop a screening process to evaluate the synergy of potential marketing alliances Use marketing partnerships to demonstrate your belief in  more...

Brand Busters: How What You Say And Do Can Ruin Your Reputation Do your customers seem confused when they interact with your sales or customer service departments? Have you had trouble getting the clients or projects you really want? Is your marketing and advertising failing to bring the results you need? It could be that you re busting your brand sending out signals through your words and actions that contradict the brand image you want to project. By  more...

How to Grow Profits In a Recession Strategies to Protect Your Bottom-Line The economic squeeze has conditioned most business leaders to operate in reactive mode to ensure survival but this approach jeopardizes the future of the company. For your company to remain profitable now, and in the future, you need to become proactive so that you make prudent decisions not knee-jerk reactions. John Myrna, author of '100 Quick Tips for  more...

Keys to Unlocking Your Employees Potential ...s your employees take ownership of their performance, the goals will not be met. If you haven't been trained how to develop your team or don't have the time to help them, the question becomes are you failing your employees or are they failing you? Kirk Wilkinson, author of 'The Happiness Factor: How to be Happy No Matter What!' created simple, yet powerful keys to unlocking employees  more...

Create an Accountable Workforce to Grow Your Bottom-Line ... to get commitment to stick immediately How to create goals and delegate in a way that will motivate employees All attendees receive an executive summary of the eBook, 'The Accountable Workplace System: How to Develop Commitment, Increase Productivity and Improve Profits.' Joel H. Head, Business Coach, is former Partner with Ernst & Young, LLC and a Principle with Mercer HR. For the past  more...

Get the Funk Out of Your Sales Team! ...Goals 'The stock market is down.' 'Home values are in decline.' 'Personal debt is on the rise.' These are just a few of the excuses that your sales team offers as reasons why they aren't selling. They feel defeated and lost which means your team is on a one-way track to failure. For you to achieve the corporate revenue goal, your team needs a burst of rejuvenation and focus to get back to the  more...

Get Your Sales Team Selling with Confidence! ...How do you re-energize your team to meet and exceed sales goals? Melody Brooke brings a unique blend of experience as a top-performing sales manager together with an expertise in counseling to teach sales professionals to overcome sales anxiety. Your sales teams will sell with confidence from a deeper understanding of themselves and their customers. Melody provides the tools to overcome  more...

Get Off the Plateau: Building a Sales Development Plan Are you a small to medium-sized business that has been stuck at the same sales level year over year? Is your marketing and advertising failing to bring the results you want? Do you need to ramp up sales but aren t sure where to start? As a small business owner you are responsible for sales whether you re comfortable in a sales role or not. This seminar helps participants begin the process of  more...

The Cold Calling System That Works! Reach the Top-Level Decision Makers to Skyrocket Sales! Sales professionals find cold calling painful. But if they don't do it and do it well they have no sales. Prospecting is a slow, uncomfortable process as you strive to reach the top decision maker. If you can't 'Reach The Top Dog,' you can't generate sales and your income is at risk! Leslie Buterin, author of 'Secrets to Scheduling the  more...

Goal Achievement Strategies for Business Professionals ...isionary, teaches business professionals to set the right goals with a plan to conquer them. She teaches you how to align your goals with a broad-level vision...with a roadmap to achieve them. You ll learn how to tackle each step with a clear timeline, an action plan, and a new found commitment to succeed. Join Marianne and learn how to master the art of goal achievement. Learn her goal  more...

Drive Employee Productivity in Challenging Times ...the manager, you re accountable for ensuring productivity goals are achieved despite all of these hurdles. How do you regain control in this sticky situation to achieve corporate performance objectives? Kirk Wilkinson, leading personal development expert and author of 'The Happiness Factor: How to be Happy no Matter What!' teaches you and your employees how to get back on track using. Kirk is  more...

Create a Client Experience to Grow Your Financial Advisor Practice ...e than 19 years to help both parties meet their financial goals. He teaches you the importance of consistent impressions and how it also will help you to be more effective and efficient in servicing your clients. His easy-to-implement formula for defining the client experience increases client satisfaction and becomes a key sales tool that attracts new prospects to you. In this webinar, you'll  more...

Set Appointments that Lead to Sales Tom Ziglar says, 'If you could set a higher number of better and more qualified appointments, would it help your sales career? If you answered yes, then The Seven Keys to Effective Business-to-Business Appointments Setting is just for you.' This webinar offers a unique compilation of tactical appointment setting techniques that have been proven effective for sales professionals in the  more...

Time Management for Sales People ...hat chance do you have of hitting your revenue and income goals? None! From time wasters to administrivia, your day is full of work, but not necessarily the most productive work. Your company is counting on you to manage your business so you have the maximum selling time and will pay you for the results. Patty Kreamer, author of 'The Power of Simplicity' and one of the first Certified  more...

Using Sales Compensation Plans to Achieve Revenue Targets ...ation. When sales compensation plans are aligned with the goals of the company, the sales team has clear focus, motivation, and direction and the company gets the results it desires. Shannon Kavanaugh, sales compensation expert and founder of Go-To-Market Strategies, has helped hundreds of companies develop the right compensation plan for their sales organization. She teaches you how to design  more...

Blasting through Career Roadblocks ...rough these career roadblocks and be free to achieve your goals. The time is NOW to take charge of your life and declare your independence! Unleash the power of EFT and discover how quickly and painlessly you can achieve your goals. During this 60 minute hands on webinar, you will: Learn the Basic Recipe for using EFT. Become familiar with the 8 primary tapping points of EFT.  more...