Good Telephone Seminars

ITIl V3 SOATraining In Bangalore Contact Service Desk1800-200-2003 ...ble slots for the programme. ITIL ® is collection of good practices in IT Service Management, developed by OGC and supported by publications, qualifications and an international user group. The course will guide the design, development and use of training materials as well as training aimed at raising individual's understanding of, and competence in, IT Service Management as described in  more...

Building Effective Sales Relationships ...good sales relationship? Is it just making 'the sale'? Is there more? As a sales person there are usually four steps in the relationship and each of these stages gives the seller deeper insight into the mind of the buyer. It is vital that in today's highly competitive world of sales, that the representative be prepared with as much ammunition as possible. This is not to say that the seller is  more...

User Requirements and Specification Fundamentals ...rd, understandable approach for eliciting and documenting good requirements. Benefits include: making efficient use of time by providing a clear focus for your work; avoiding the guaranteed failure of poor requirements; gaining familiarity with the requirements process; reducing volumes of study on requirements management to manageable practices; and enhancing your value to your customers and  more...

Getting Closer to Perfect: Tips to Help Paralegals Write Effective Emails and Memos ...regular basis, including emails, memoranda and discovery. Good legal writing is a skill that can be learned, and comes through practice and multiple drafts. Attend this program and receive a basic review of grammar and other writing strategies, dispel some myths about rules you thought were rules in elementary school - but no longer apply, and feel much more confident in attacking and  more...

IRS Guidelines for Good Governance for 501(c)(3) Organizations ...ue Service, the press and others have linked the need for good governance to the quest for improved tax-exemption compliance. Much is made of the governance disclosure questions on the redesigned Form 990, annual return for tax-exempt organizations. This live audio conference will help you understand why Congress, the IRS and others insist on requiring that Section 501(c)(3) entities implement  more...

Reading and Understanding Soil Reports ... soils report does not necessarily mean it will be put to good use. Many of the terms and even the recommendations given in soils reports could use some explanation. This live audio conference will help you understand what type of soils report you may need, the technical terms found within the soils report, what is really the important information you need to get out of a soils report and what  more...

Using Travel Policy to Control Costs BenefitsIn the old days, professionals assumed that travel expenses had little impact on their firm's bottom line. Clearly, those days are long gone. Attendees of this program will gain a high level of understanding about the best practices in travel management, so they can manage the balance between the competing strategic goals of service, savings and safety. Because a well-structured travel  more...

Drafting a Green Ordinance: Case Study ...icient forms of development. Unfortunately, there are few good models to follow and little operating experience to judge what works and what will not. There is an obvious need for real world, practical, and proven approaches to reaching achievable and sustainable local controls. This live audio conference will equip local planners and elected and appointed officials with the necessary tools  more...

The Open Enrollment Challenge: Strategies for Success ...hey have to pay for benefits every year? And why does the good news always get lost in the mix? Sometimes, it's not so much what you say as how you say it - and how often. Communications should never be an afterthought. Make sure employees appreciate all your company provides by communicating year-round, not just during enrollment season. This live audio conference will give you the tools to  more...

Effective Quality Control and Quality Assurance ...rable traditional materials. Energy savings are driving a good bit of this innovation. Second, delivery of these complex buildings is during an era of increasingly tight fees for architects/engineers and competitive pricing for contractors. Both the design and the construction community are challenged to deliver a quality product for their clients and still maintain some reasonable profit.  more...

Client Nonpayment: Ethical Considerations in Collections and Termination ... worked many hours on your client's matter and obtained a good result, only to find yourself in a dispute with your client over the payment of your fee. The client may complain about the quality of the service or may claim that they cannot pay your fees. Whatever the excuse, it is a problem that can be lessened. This audio conference is designed to provide you with practical and ethical methods  more...

Statement of Work Contract Fundamentals ...good statement of work is the only thing between you and failure, whether it's a project, contract, grant application or proposal. Success is in the details of the SOW. Without it, you can't compete or communicate. Those who have managed contracted work know that poorly written SOWs can lead to communication breakdowns, misunderstandings, disputes, rework, delayed completion and added expense.  more...

Implied Obligations in Construction Contracts BenefitsWhen parties enter into construction or design contracts there may be numerous implied obligations that arise under law or in equity. These implied obligations should be carefully considered by owners, design professionals and contractors. These implied obligations apply to most construction and design contracts unless a specific contractual provision is provided in the contract that  more...

Using Social Media in Collections ...se social media websites and new technology to maintain a good customer base, keep good paying customers on track, and find and collect from past due customers. Learn how these popular websites can improve your collections, what some of the most common mistakes are when using these websites and how you can avoid them. This audio conference is designed for collections managers, credit managers,  more...

Collection Disputes: A Good Defense Is the Best Offense BenefitsTiming is often everything when attempting to collect debts and delinquent accounts. A collection dispute can cause prejudicial delays that may severely impair your ability to collect a debt, or worse, may result in the debtor filing a lawsuit against your firm or agency. Collection disputes may take the form of a dispute about the debt itself, whether the debt is owed by the person upon  more...

Code Section 409A ...ompensation professionals would view as a foot fault. The good news is that the notice provides methods for taxpayers to correct many types of failures to comply with the document requirements applicable under Code Sec. 409A to nonqualified deferred compensation plans. Employers that take advantage of the notice provisions would be able to avoid or reduce the current income inclusion and  more...

Developing a Policy for Employee Use of Mobile Devices BenefitsThe paperless office is not yet here for most, but the vast amount of electronic information coursing through the average organization is bringing us closer and closer each day. Along with all the electronic information and use of mobile devices comes great opportunities, complex challenges and dangerous pitfalls. This teleconference will address employment issues as they pertain to  more...

Building Information Modeling: Planning, Design and Legal Considerations ...need information about building information modeling. The good news is that there is lots of information out there; the bad news is that much of it is not useful. No one knows everything about BIM but we can start by talking about authoritative sources for BIM information, then sprinkle in some basic BIM concepts. Information will be presented that will be of interest for any team member. We  more...

Bankruptcy Basics for Paralegals BenefitsThe bankruptcy world is full of traps for all professionals. Not only must you be familiar with the Bankruptcy Code, which is often amended, and case law, but also the often overlooked federal rules of bankruptcy procedure, local rules and judge-specific rules. Scott Brown - a national humor columnist by day and a bankruptcy lawyer by night - puts a unique spin on issues germane to the  more...

Not in My Backyard (NIMBY): Overcoming Development Resistance BenefitsNot long ago, few places ever said no' to new real estate development. Then came environmental movements, smart growth, anti-sprawl and people who said 'not in my backyard.' Because a politician who annoys enough people will be voted out of office, public officials started listening to them - and the process of deciding who gets to build what, where, was politicized. Today, land use  more...

Forums for Resolving Construction Disputes ...ct can turn out to be a worthwhile investment or throwing good money after bad. Often the difference is related to the forum that has been chosen to resolve the dispute. As a result, contractors and owners, and the attorneys who represent them, need to be familiar with the different options that exist for resolving construction disputes. This teleconference will focus on certain key aspects of  more...

Noncompetition Agreements for the HR Professional: Protecting the Company's Business Resources? BenefitsNow more than ever, employers are seeing former employees trying to jump start their career moves - voluntarily or involuntarily - by cashing in on the employer's investment in relationships and information. Quite simply, the most effective way to protect your company's resources against the actions of departing employees is the noncompete agreement. But effectively using noncompetes  more...

Best Practices in Technical Writing and User-Centered Documentation ...nical writers don't have time to document everything; the good news is that most users don't have time to read everything. This teleconference puts these two facts together and shows how to focus on documenting only the things that real users need to know. You will learn how to make the most of the limited time you can devote to documentation while making that documentation more valuable to the  more...

Return on Investment for Wellness Programs ...ntrolling health insurance costs. Implemented properly, a good wellness plan can and will deliver a positive return on investment and provide a driving force behind lowering health plan costs. But how do you create it, implement it and effectively measure the results to ensure success for the company, its employees and ultimately, the bottom line? This teleconference will discuss why a  more...

Probate and Estate Tax Return Preparation for Paralegals BenefitsWhether you prepare United States estate (and generation-skipping) tax returns (Form 706) for your clients or just gather the information for the preparer, this teleconference will introduce you to the process, and will teach what needs to be done and how to do it. This teleconference includes a practical checklist for gathering the necessary information and demonstrates the application of  more...

Controlling Purchasing Card Risk ...The backbone of an effective purchasing card program is a good control system. Without it a program may never realize its potential and risk may turn into reality causing a potential program shutdown. Fabian Aragon, P-Card program manager with Sandia National Laboratories, will discuss different ways a program can minimize risk, including basic controls, procedural controls, and assurance  more...

Employee Safety and Health Systems: Cutting Injuries Using the Team Approach ...stent. The bottom line is that employee safety will be as good as management wants it to be or as poor as management will allow it to be. And although most managers care for the health and well being of their workers, they usually do not understand the proper way to manage the safety system. This teleconference will describe how to effectively manage the employee safety and health system. With  more...

Discover the Secrets of Microsoft(R) Excel Pivot Tables ...rther enhances your presentation possibilities. To create good, quick summary information for analytical purposes, nothing beats a pivot table. This teleconference will demonstrate the use of pivot tables in Excel version 2007 (with occasional references to the 2003 version) and will include GoToWebinar interactive component. MICROSOFT is a registered trademark of Microsoft Corporation and  more...

Good Guy Guaranties: Landlord Tenant Law Update ...s due to bankruptcy limitations and litigation processes. Good Guy Limited Guaranty obligations provide considerable relief and additional tools for a landlord and owner when the commercial lease goes sour. Good Guy Guaranties speed the space recovery process, help avoid losses of rentals and aid in space remarketing. Additionally, the opportunities for additional recoveries for losses and  more...

Design Tips for Rain Gardens: Storm Water and Runoff Control ...ch has shown that their cousin, bioretention, does a very good job of reducing pollutant loads, reducing runoff volumes and increasing infiltration, spurring regulators to look favorably on these practices. What these systems look like, how they work, where to locate them, how deep and how large their footprint should be, the best vegetation, construction tips and maintaining the gardens will  more...

Construction Recordkeeping and Documentation Requirements for Government Contracts ...uently, federal contractors are well advised to establish good recordkeeping policies and procedures that satisfy their legal obligations. Establishing such policies and procedures however, can be complicated, especially because other practical considerations of contracting with the government may expand a contractor's record retention obligations beyond what is minimally required under the  more...

Foreclosing on Real and Personal Property Collateral: What You Need to Know ...ateral. This can be a complicated process that requires a good deal of planning in order to reach a successful outcome. This teleconference will help the people responsible for loan workout and enforcement evaluate their positions and formulate and execute foreclosure plans for loans secured by both real and personal property. It will also touch on issues relating to resale of foreclosed  more...

Internal Controls ...siness. In addition to helping you comply with the law, a good system of internal control can dramatically improve your bottom line. In this 90-minute teleconference, you'll learn about basic internal control concepts that will help you design and implement a system of internal controls that's right for your business. Controllers, CPAs, accountants, presidents, vice presidents, CFOs, CEOs,  more...

Understanding the New GFE and HUD-1/1A Settlement Statements ...pment. /strong The new rule dramatically changes both the Good Faith Estimate and the HUD-1 and HUD-1A Uniform Settlement Statements required by the federal Real Estate Settlement Procedures Act and creates significant new responsibilities and potential liabilities in connection with the preparation and provision of those forms. No loan originator can afford to do business after year-end  more...

Effective Management of Off-Site Employees ...ommute has evolved from being a personal convenience to a good business strategy, and now taking our current economic challenges it is a business necessity. It has become an imperative to effectively manage employees who are not reporting daily to the normal work site. This 90-minute teleconference will discuss how to properly manage off-site employees, the pitfalls to telecommuting and the  more...

Fundamentals of Writing RFPs BenefitsVendors cannot possibly offer an intelligent, thoughtful proposal solution if your RFP is unclear, unorganized and disjointed. This engaging teleconference will provide proven methods for drafting RFPs that are clear, precise and produce desired results. Learn 10 writing tips that will guide you in creating an effective RFP. Learn how to format your RFP to lead vendors toward answering  more...

Providing Investment Advice to Retirement Plan Participants Without Triggering Liability ...sire, but without incurring liability for advice given in good faith. This teleconference provides practical advice to human resource and benefits professionals, along with their consultants and attorneys, as to how to comply with ERISA's rules regarding investment advice, including the new investment advice exemptions under the Pension Protection Act. Regulation of investment advice is  more...

Multifamily Project Finance and Development ...hallenge, even for well-capitalized owner/developers with good track records and performing or well conceived new projects. The looming 'refinance crisis' for multifamily projects financed with CMBS and with soon-to-expire construction loans will only add to the challenges. This teleconference will explore a variety of debt and equity programs, including some new and nontraditional ones that  more...

Medical Identity Theft: Why You Must Prevent and How to Minimize Its Occurrence BenefitsMore and more patient information is being captured electronically, both within the provider setting and remotely from the patients themselves. Additionally, an increasing number of myriad touches of this data occur on a daily basis by various known and unknown entities, not all of whom are authorized or have a specific need to know. In this environment, ample opportunity exists for  more...

When HOA's and the IRS Compete for Lien Property: Lien Priorities, Perfections and Foreclosure Rights BenefitsIn lien law, timing is everything - or is it? If an HOA's statutory lien is perfected by recording its CC R's, then an HOA lien should have priority over a subsequently recorded IRS income tax lien; but does it? When the IRS records an income tax lien, lien priority determinations under state law may be complicated by governed federal laws. This teleconference will discuss HOA lien  more...

Maintain and Gain Downtown Businesses in a Tough Economy: Key Retention and Recruitment Concepts BenefitsIt is possible to pursue new growth and attend to those who have already invested in your community. In fact, we believe that it should be a goal of every economic development or downtown to have a balanced 'maintaining and gaining' approach to economic growth. This teleconference will illuminate a number strategies and tactics to consider as you pursue this goal. Learning Objectives -  more...

Implementing a Health Risk Assessment for Your Health Plan: What Works, What Doesn't, What's Legal ...ard about health risk assessments and wonder if they're a good idea for your organization. Or you've been tasked with implementing a health risk assessment as part of your health plan and don't know much about them. You have a lot of questions such as 'How can a health risk assessment help control health care costs?,' 'What makes for an effective health risk assessment?,' 'How do I get  more...

When Bad Things (Unexpectedly) Happen to Good Projects: Force Majeure Clauses in Contemporary Construction Contracts BenefitsWhat happens when unforeseen external events, such as an act of nature (e.g. a hurricane or flood), an act of war (e.g. a terrorist attack) or similar sudden, disruptive developments impact a construction project and result in schedule delays and substantial increased costs? Virtually every construction contract contains a force majeure clause providing for schedule and price relief for  more...

Uncovering Workers' Compensation Fraud ...ax because each of us absorbs these monies in the cost of goods and services each year. Workers' compensation fraud impacts legitimate business owners. Workers' compensation premiums are based on numerous factors, and as a result, filing fraudulent claims drives up premiums for all businesses. Additionally, businesses that don't have workers' compensation or report inaccurate payrolls are  more...

Understanding the Bridging Project Delivery Method ...on misunderstanding that almost always leads to less-than-good results is using traditional design development documents or even schematic design documents as bidding documents. Bridging contract documents are substantially different from design development documents and are usually somewhat more extensive in some areas while less extensive in other areas. Another common failing is for the  more...

Suicidology: Your Responsibilities for Protecting Your Clients and the Public ...portant initial clinical objective, but is at the core of good risk management. Research continues to help clinicians predict suicidal behavior in the individual with increasing accuracy. However, there is no single test or method of assessment. Therefore, it is necessary to identify, quantify and manage those factors that constitute clinical risk. This teleconference will focus on the recent  more...

Understanding Insider Lending and Regulation O ...greater than normal regulatory attention, and not without good reason. Insider loan abuses historically have been a major reason for bank failures. This teleconference will review the rules applicable to loans to insiders as set forth in Sections 22(g) and 22(h) of the Federal Reserve Act (12 USC 375a and 375b) and its accompanying Regulation O of the Board of Governors of the Federal Reserve  more...

Nonprofit Joint Ventures - Partnering with For Profit Organizations BenefitsAs economic conditions improve, joint venture activity between tax-exempts and for-profit entities is again on the upswing. Despite evolution in business conditions, the IRS positions governing this complex area of law have not eased and can be difficult to apply to complex structures. This teleconference will enable you to learn how to structure joint ventures that make business sense  more...

Sales Follow-Up Do's and Don'ts nMost of us have good intentions. We want to follow up on a timely basis with prospects, but we often run into a dead end. This teleconference will show you what's necessary to transform follow-up calls into closed transactions. Our strategies will decrease the complexity of the follow up call, increase efficiency and keep you focused on the end result. n n  more...

Finding, Qualifying & Closing Sales Leads nIt's getting harder and harder to find new prospects. Once you find them you may think you have a hot one, and suddenly the sale slips through your fingers. There is nothing more frustrating for professional sales people than to spin their wheels with unqualified leads. In this fast paced teleconference learn how to identify good leads, qualify those leads to find the top prospects and then use  more...

More Affordable and Sustainable Communities: The Role of Good Design for Workforce Housing nYou will see at least three dozen case studies of completed affordable workforce housing developments which were well-received by their neighbors and residents. These will be explained using images of plans and photos of the completed developments. This teleconference will help you understand how to successfully organize a community to engage rationally and creatively in the design of new housing  more...

Payment Fraud ...ts they are making to you, using credit cards or ACH, are good? Fraud is on the rise, with a tough economy and the abundance of malware in the market today, it is only a matter of time before your company becomes a target. As a business owner you need to understand the signs to look for that an order may be bad. You need to understand the tools that are available to you to investigate a  more...

Effective Exit Interviews ...g for or why they are leaving? n nImplemented properly, a good exit interview program can provide an employer with a host of valuable information that can be used to improve its employee relations and HR function. Why are employees leaving? Is there a problem with a particular department, supervisor or program that is driving employees away? Are there hidden problems or legal issues that  more...

Estate Planning Opportunities in an Uncertain Environment nMotivate the reluctant client; freeze the estate value to reduce the estate tax load. How many of us have clients waiting on the sidelines to decide what to do after experiencing 2008? The uncertain times and uncertain market have actually created the perfect time to use some of the advanced planning tools in the estate planner's arsenal. Depressed values for good assets open up the opportunity  more...

Advanced Records Management: The Intersection of Good Records Management and eDiscovery Preparedness nEffective records management can have an enormous impact on e-discovery preparedness and a corporation's bottom line. While many corporations have established policies related to paper records, many of those same corporations have failed to update those policies to account for their rapidly increasing volumes of electronically stored information. No form of ESI demonstrates these complex issues  more...

Religious Accommodations in the Workplace ...good employee morale, U.S. companies must effectively meet their legal duty to properly accommodate religion in the workplace. This is particularly true because of the rapid growth of religious cultures in the U.S. and the increasing awareness of religious workplace accommodation rights by employees. This teleconference is designed not only to update employers about legal developments in  more...