Strategic Decision Making Making the Right Decision 

...s effective
24-hour customer service center is located in
Graytown,
Arizona. However,
Icon has been in discussions with a company located in
India, which provides outsource call center support for
American companies. Many executives look at the cost savings of approximately $7,020,000 a year and think the decision to close the Graytown center is obvious. However, others anticipate that the
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