From Serebra Learning Corporation
Oracle Applications 11i Order to Cash: Pricing 
This course introduces learners to the
R11i Order Management suite of products and its use within the
Order to
Cash process. The course covers order management process flows, application functionality, and requirements for managing and controlling sales order fulfilment. This course also covers customer management, sales credits, pricing, and picking and shipping
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Administering Microsoft Windows NT 4.0 - Part 1 
This is the first course in a two part series which provides the knowledge and skills necessary to perform post-installation and day-to-day administration tasks in a single-domain and multiple-domain
Windows NT 4.0-based network. This series is intended to prepare the learner for
Microsoft's self-administered exam 803 on Windows NT 4.0 Administration.
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Launching Successful On-site and Virtual Teams 
One factor that defines team success is the way in which a team is launched. Quickly moving an on-site or a virtual team into high-performance mode takes planning, strategizing, and a seamless launch. In this course, you'll learn techniques for setting up a successful team that can be applied to an on-site or a virtual environment. First, you'll learn strategies for selecting high-performing team
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Building Dynamic Teams Drive to a Mission 
This course helps team members establish a structured process to define and prioritize group goals and objectives upon which its "mission statement" is based. Professionals who want to work more effectively with others to achieve shared goals.
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Succeeding Through Teamwork Differences Make Great Teams 
This course explains the importance of collaborating with people who bring different experiences and perspectives to the group. Several tips to minimize conflict and enhance collaboration among people with different backgrounds or work styles are identified. Professionals who want to work more effectively with others to achieve shared goals.
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Measuring Team Performance Measure for Success 
This course reviews how feedback based on specific performance goals can help teams track progress, enhance motivation, and improve performance. Professionals who want to collaborate more effectively within a group.
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Consulting with the Internal Client Simulation 
...xpanding and you are interested in a position within that group. It won't be given to you though; you have to interview for it. If hired, you will have to practice your research, diagnostic, and presentation skills while working on an assignment. This simulation will help you learn and master these skills. The simulation is broken up into five scenarios, each at a different stage in an internal
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An Introduction to Project Management PMBOK-Third Edition aligned 
Imagine trying to control the unexpected and unpredictable through processes in such a way that you meet the cost, quality, and time expectations of all invested parties in order to accomplish a temporary endeavor. This is the mission of project management. Challenging? Yes. Impossible? No. All industries employ project managers to implement processes as a way to control business. In fact, the
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The Execution Process Group 
...s necessary to execute the program. The
Executing process group is concerned with following established policies and plans to ensure effective benefits and stakeholder management, as well as program governance. Management of this process is complex involving costing, quality assurance, and scheduling, among other activities. This course is designed to help program managers understand the
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Making Group Decisions Working Together 
This course introduces several strategies to recognize and overcome challenges that can hamper a general group consensus. Professionals who want to resolve workplace challenges more effectively.
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Making Group Decisions The Nature of Groups 
This course provides insightful perspectives into the unpredictability of group dynamics. Tips to recognize challenging behaviors and suggestions for successfully managing group responses are presented. Professionals who want to resolve workplace challenges more effectively.
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Participating Effectively in Business Meetings 
...s, or carry out actions already agreed upon. Almost every group activity or project requires a meeting, or meetings, of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting, participants' ideas are heard, decisions are made through group discussion and with reasonable speed, and activities are focused on desired results. Good
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Effective Business Meetings Simulation 
...will oversee the daily activities of a project management group. Functioning as both a meeting coordinator and a conference chair person, you will test your skills in a broad range of situations, running the gamut from materials procurement to conflict mediation. This simulation is based on the
SkillSoft series
Effective Business Meetings and includes links to the following courses:
COMM0331,
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Effective Listening Skills Simulation 
...ls through various exercises, lectures, quizzes and small-group activities. The day's events will be guided by an instructor, and your fellow conference attendees will be business professionals from various fields and experience levels. Though geared toward bettering communication and listening in a business setting, the seminar environment is casual, offering a safe and stress-free forum for
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Team Feedback A guide 
Teamwork is playing an increasingly significant role in the majority of today's top companies. This is based on the assumption that working in teams leads to better business performance. In that case, you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's
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Organizational Behavior The Organizational System 
Organizational
Behavior:
The Organizational System defines organizational structure and culture and explains their impact on employees. It also teaches how to perform a job analysis to determine whether an organization's job designs are appropriate and gives options for job redesign. Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their
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Models for Managing Technical Professionals 
...o supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of ways to motivate, manage, and lead technical professionals and how to get and keep your technical teams working together efficiently and
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Leadership Development for Technical Professionals 
Managers must direct the activities of workers to address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex. For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as
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Mentoring Essentials Simulation 
...Group, a research department within
The Research Company that focuses on collecting and analyzing data on wireless technologies. You are heading up a new research project that deals with forecasting advertising revenue for wireless communication tools over the next five years. While managing this project, you have also been assigned
Tilly Newman, a new hire in your department, to be your
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Leading Generations X and Next 
This course deals with the characteristics and needs of the two youngest generations in the work force--Generations X and
Next. These two generations have quite different attitudes toward work and career development. The first lesson identifies the needs of younger people with regard to their unique position in modern markets, desire for flexibility, desired work rewards, and career development
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Cross-generational Workers in the 21st Century 
...rst lesson identifies the contributions each generational group makes to the workplace today. Contributions will center on the concepts of outlook, work ethic, and preferred leadership style. The second lesson in the course focuses on the training needs of the generational groups that will foster their success in the workplace of the new century. The generational groups' learning styles will be
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Initiating a Succession Plan Simulation 
...ng and technology forecasting services. The
Ulema Reports Group (
URG), a wholly owned subsidiary of
Ulema,
Inc., produces single and multi-client studies on fast-moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order remain profitable, the company relies on a highly skilled research and production staff to
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Implementing a Succession Plan Simulation 
...ng and technology forecasting services. The
Ulema Reports Group (
URG), a wholly owned subsidiary of
Ulema Inc., produces single and multi-client studies on fast moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order remain profitable, the company relies on a highly skilled research and production staff to
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Elements of a 360-degree Performance Review 
Are you familiar with the elements of the
360-degree performance review process? Are your participants familiar with them? Implementing a 360-degree performance review within your organization is a large undertaking; however, with proper preparation of your participants, the resulting feedback is far more likely to be accurate and useful. Failure to consider the crucial elements of the review
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Coach with Confidence Simulation 
...rketing managers and occasionally speak directly to focus group participants to clarify vague and subjective requests. You even interact with production engineers to ensure that the integrity of the product can be maintained when produced in large quantities. As a result of your extra effort, the products you are involved in have a high success rate, both with marketers and in the market, and
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Employee Compensation HRCI PHR 
The Human Resource Certification Institute's (
HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the theories and applications associated with effective compensation. As a human resources professional, you are responsible for helping to ensure that your company's workforce possesses the skills, knowledge and abilities to meet the current and
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Human Resource Development HRCI PHR 
The Human Resource Certification Institute's (
HRCI) certification examinations cover a broad range of workforce planning and employment issues, including human resources development and performance management. As a human resources professional, you are responsible for helping to ensure that your company's employees have maximized their potential for growth and development. This course will help
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Redesigning Your Organization Part II 
What do you do after you've created an idealized design for your organization? This course will provide you with the skills you'll need to successfully implement an idealized design in your organization. You'll study the groundwork for learning, including how to use adaptive learning and how to be an advocate for adaptive learning. You'll learn about democratic hierarchies, decision-making
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Evaluating Brand Effectiveness 
Your company spends a lot of time and energy creating and building brand name products. From the most memorable name, to the most enticing packaging, to the perfect combination of media, you want everything to be right. Now the question is: Is it working? This course explores why you need measurement systems to examine your brand's effectiveness with consumers and to evaluate your brand equity.
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Team Dynamics 
Effective development of teams improves the organization's quality and productivity. Team development encompasses team establishment, assignment of roles and responsibilities, and performance evaluation. Dynamic team goals and objectives must align with the organization's vision and mission. This course explores team building and team dynamics. It is aligned with the
Quality Management Division of
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E-mail and Internet Use 
E-mail and
Internet technologies are rapid communication and information tools that spell success for any person or business that knows how to take advantage of them. However, there are dangers in the use of this advanced technology. This course outlines the pitfalls involved in using e-mail and accessing the Internet through a company's network, and the policies that are often implemented to
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Foreign Corrupt Practices Act 
U.S. firms seeking to do business in foreign markets must be familiar with the
Foreign Corrupt Practices Act (
FCPA). The act prohibits corrupt payments to foreign officials for the purpose of obtaining or keeping business. This course provides an overview of the FCPA. It illustrates how the act can impact your business and gives advice on the steps you can take to make sure that your business
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Intellectual Property Overview 
Management is often confronted with the responsibility of protecting a company's intellectual property rights, while still communicating the company's identity or ideas to internal and external customers. How does management perform this function effectively while keeping the law on its side? This course explains the basic types of intellectual property, the legal protections in place, and the
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Doing Business with the Government 
This course explains how to identify, win, and manage contracts with the largest consumer of goods and services in the world--the U.S. government. Each year the federal government awards contracts worth over $200 billion to businesses of all sizes and diversity. Of the 20 percent of contracts designated for small businesses, one quarter are aimed at women-owned businesses and another quarter for
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Insider Trading 
Illegal insider trading is harmful to the marketplace. The ethical arguments against insider trading draw attention to the disparity of information between the two parties to the transaction, the violation of property rights, and the undermining of investors' confidence in the market. This course will provide examples of illegal insider trading and list the main provisions under law governing
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Independent Contractors and Temporary Employees 
Many companies are hiring contract or temporary employees to meet their changing staffing needs. Before hiring an independent contractor or temporary employee--also referred to as a contingency worker--companies should be aware of the costs involved along with the relevant legal and taxation issues. It is important that both parties have a clear understanding of the terms of their agreement with
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Union Awareness 
According to the U.S. Department of
Labor's
Bureau of
Labor Statistics, in 2004, 12.5 percent of wage and salary workers were union members--down from 12.9 percent in 2003. Why is membership declining? Perhaps the growing number of laws in place to protect workers prevents the necessity of unions, or perhaps the nature of the work itself has changed. Regardless of the decline, workers still have
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Rightful Termination 
One of the most difficult things you will do as a manager is to tell an employee that his or her working relationship with the company must end. When you take this course, you will learn specific steps to follow when terminating someone's employment due to layoffs, performance problems or misconduct. You will then have the opportunity to apply what you've learned in a role play. Of course, the
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Documenting Discipline 
Disciplinary action in the workplace is a delicate matter. A serious conflict between manager and worker can give rise to a lengthy grievance procedure, or, at worst, legal action. Detailed disciplinary documents are the best defense when a manager's actions are called into question. Without these documents there may be no record of a worker's repeated infractions or failure to satisfy job
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Employee Sexual Harassment Awareness 
Sexual harassment can have a disastrous impact on victims, offenders, and the company in which the offense occurs. Training employees in the essentials of prohibited conduct is an important part of reducing liability and maintaining a professional work environment. This course helps participants identify two types of sexual harassment, and recognize behaviors that may be considered sexually
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Harassment in the Workplace 
Harassment in the workplace is not confined to sexual harassment. Harassment can be based on all protected characteristics, including race, color, national origin, religion, age, and disability. Depending on state law and other circumstances, additional characteristics such as sexual orientation and marital status may also be protected. An effective harassment prevention training program must
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Equal Employment Opportunity EEO 
Think about the last time you were in an interview. Did you pay attention to the types of questions being asked? If not, you may have offered or requested information prohibited under anti-discrimination laws. It is essential to know the types of questions that can, and cannot, be asked in order to avoid charges of unfair discrimination. In this course, you will learn the
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Family Medical Leave Act FMLA 
Have you or a family member ever been seriously ill and needed to take medical leave? Did your employer give you the leave you deserved without it affecting your job? It is essential to understand the law of the
Family and
Medical Leave Act (
FMLA) in order to protect yourself from losing your job or benefits. FMLA is only relevant to U.S. based employers and their U.S. based employees. In this
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Antitrust--Talking with the Competition 
Collaboration is an agreement to engage in some form of economic activity with another party. In modern markets, competitors may decide to collaborate for a number of reasons. These include funding innovation projects, sharing marketing or distribution costs, or implementing best practices in production or services. Collaborating with a competitor can help your company to cut costs and deliver a
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Visual Basic 6 0 Enterprise Client Server Dev Part II 
Microsoft
Transaction Server (
MTS) is a tool that enlists objects and their associated resources into transactions, and manages those transactions to ensure that changes to data are made correctly. This course discusses the role of transactions in MTS, and explains how MTS uses a context to manage objects and transactions. Additionally, it covers the steps required to build MTS components that
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The Iterative Process in User-Centered Design 
To design usability tests and surveys, organize focus groups, and analyze feedback and implement findings for improving product design This path is targeted primarily at software architects and project managers working on high level design. This path will also target programmers and developers looking to improve their skills in user centered software design.
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Basic C Programming 
This course covers the powerful C programming constructs; functions, symbolic constants, macros, and arrays. It describes the principles and processes of writing user-defined functions, the difference between user functions and C library functions, function headers and definitions, passing data among functions, and recursive functions. It also provides an understanding of life span or scope of
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UNIX Files and Directories 
This course describes the
UNIX system of directories and files. It explains the structure of the UNIX hierarchical file system and how to access files and directories. It also presents the commands for copying, moving, removing, renaming, and backing up files in the directories, as well as the process for renaming, removing and backing up directories. Permission rights which are required for
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Win2000 Server Configuring Storage Use 
This course covers issues related to data storage in
Windows 2000 operating system. First, you will become familiar with two types of disks in Windows 2000: basic disks and dynamic disks. You will learn to set up a basic disk and a dynamic disk for storing data. Then, you will learn to configure and monitor a new feature of Windows 2000, disk quotas, for a single user or for multiple users. The
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Win2000 Active Directory Design Planning a Domain Structure in Win2000 
...e, with a discussion of the use of
OUs, domains, security groups, administrative models, and the various types of group scopes and their behaviors. You will also learn about designing the domain, single and multiple domain structures, guidelines for selecting the optimum domain model based on organizational requirements, and accessing inter-domain resources. Finally, you will learn how to
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