Online Guide eLearning - Training Resources

How to Find Legitimate Home Employment ... rewarding aspects of working from home by using a how-to guide that will make your efforts easier. If you are looking to work at home and are looking for a guide that will show you step-by-step how to accomplish this goal, this is it. You?ll learn how to find a legitimate business, where to look, what you will do to start the business, and what is involved after that. The course is designed  more...

Fireworks MX Advanced Third of a 3 part course, animation, special effects, compressing and advanced features of Fireworks MX Fireworks MX Advanced is the Third and final class of a 3-part course; students are required to have access to the Internet and basic Internet and computer (file structure) knowledge, taken the Introduction and Intermediate to Fireworks MX class, have Fireworks MX or Fireworks 4 software  more...

Excellent English: A Writing Review - Part I: Sentence Structure Need help with your writing? This full review of the basics of sentence structure and parts of speech will get you started. This is the first of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the  more...

Excellent English: A Writing Review - Part II: Punctuation Get your mechanics and punctuation up to specs under the watchful eye of our expert instructor. This is the second of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. While it is preferable that students take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II  more...

Excellent English: A Writing Review - Part III: Achieving Clear, Concise Writing You will develop a clear, concise, and dynamic writing style that gets the attention of your reader. This is the third of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. While it is preferable that students take all three courses in sequence, they may also pick and choose the individual courses that suit their  more...

Flash MX Series ...guide for using Macromedia Flash MX to create animations and interactive Web sites. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Welcome to Flash MX Series This series provides a practical guide for using Macromedia Flash MX to create animations and  more...

Introduction to Fireworks MX Using Fireworks to create professional images for the web or desktop work Introduction to Fireworks MX is the first class of a 3-part course; students are required to have access to the Internet, basic Internet and computer (file structure) knowledge, Fireworks MX or Fireworks 4 software installed in their computer and the course book ? Visual Quickstart Guide Macromedia Fireworks MX for Windows  more...

Essential Spanish ...is fully supported by online tutors, who will monitor and guide your progress and offer individual support. They will contact you regularly by email to help with any problems. The course is divided into five short acts, each containing a number of scenes in various authentic situations. Each scene contains a set of exercises with a short test to see how you are getting along. Each act deals  more...

Learn Grammar the Easy Way (Part 1) Designed for people who want to improve their writing by brushing up on the basics of grammar This course is designed for people who want to get a better feel for grammar so that they can strengthen their writing skills. Many times before a person has met you face-to-face, they?ve met you through your words. You may have sent in a cover letter and resume for a job. You may have written a memo  more...

Learn Grammar the Easy Way (Part 2) A continuation of Learn Grammar the Easy Way , this course concentrates common errors in word usage Do you know which sentence in each pair below is correct? The fireworks against the black sky made a dramatic affect. The fireworks against the black sky made a dramatic effect. Neither Bob nor Tom was ready for the test. Neither Bob nor Tom were ready for the test. Its cold. It?s cold. Casey  more...

Fireworks MX Intermediate Second part of a 3 part course, learning advanced features of Fireworks to create commercial images and effects. Fireworks MX Intermediate is the second class of a 3-part course; students are required to have access to the Internet and basic Internet and computer (file structure) knowledge, taken the Introduction to Fireworks MX class, have Fireworks MX or Fireworks 4 software installed in their  more...

Writers At Work: A Review for Professionals - Part I Covers the most basic aspects of good writing on the job. This is the first of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the most basic aspects of good writing on the job: understanding good  more...

Writers At Work: A Review for Professionals - Part II: Punctuation This, the second of four review courses, focuses on punctuation. This is the second of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II of the review covers punctuation,  more...

Writers At Work: A Review for Professionals - Part III: Achieving Clear, Concise Writing This review will help you develop a clear, concise, and dynamic writing style. This is the third of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take all four courses in sequence, they may also pick and choose the individual courses that suit their needs. Part III of the review  more...

Writers At Work: A Review for Professionals - Part IV: Achieving A Professional Style Develop a readable style and design visually appealing documents. This is the last of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take all four courses in sequence, they may also pick and choose the individual courses that suit their needs. Part IV of the review will help the  more...

Writing User Guides ...ople who want to focus on writing effective user (how-to) guides. Designed for people who want to enter the technical writing field, this course focuses on writing effective user (how-to) guides and gives an introduction to the job of a user guide writer. Whether writing for the users of a company?s computer system, for cashiers who need to know how to use a scanner, or for owners of a new  more...

Write for Business-Proofreader`s Guide-eBook ...Guide is a handy, quick reference guide containing all the information you need to accurately proofread your documents. The Proofreader`s Guide is a handy, quick reference guide containing all the information you need to accurately proofread your documents. This easy-to-search eBook covers punctuation, capitalization, spelling, usage, grammar, and more. The concise explanations, detailed  more...

Windows Vista Essentials ...d functions and new features, this comprehensive training guide will showcase all that Windows has to offer. You can access this course for 1 year. Completion time varies based on user knowledge and skills. Welcome to Windows Vista Essentials Windows Vista Essentials offers the tools needed to become a proficient Microsoft Windows Vista user in no time through comprehensive lessons and  more...

Understanding Health Insurance: A Guide To Professional Billing & Coding ...is complex discipline. Understanding Health Insurance: A Guide To Professional Billing & Coding) This course is designed to teach you about medical billing and the proper usage of the International Classification Diagnostic Coding System (ICD-9) and the Current Procedural Coding System (CPT). You will learn the three of levels of the CPT coding system and how they affect claims reimbursement.  more...

Turn Your Life Experience Into College Credit ...dvance your career. The purpose of this course is to help guide and make you think about your life and what you have learned. It is quite possible that your knowledge may be appropriate to earn you college credit. Using the various exercises, activities and readings you will learn how to earn college credit from an accredited college or university. This online course serves as a basic guide on  more...

Violence in the Workplace ...ogical criminal profiles. You?ll learn from the insider?s guide the moves employees and employers should take. Walk through a real workplace example, and learn what an employer and employees can do to avoid violence in the workplace. Finally, if violence does strike your workplace, learn how to meet it with an effective incidence response. No one gets hurt with a game pad or a joystick, but in  more...

Violence in the Workplace ...ogical criminal profiles. You?ll learn from the insider?s guide the moves employees and employers should take. Walk through a real workplace example, and learn what an employer and employees can do to avoid violence in the workplace. Finally, if violence does strike your workplace, learn how to meet it with an effective incidence response. No one gets hurt with a game pad or a joystick, but in  more...

The Art of Active Listening ...or Teaching Excellence. Lee is the co-author of A Woman?s Guide To Successful Negotiating (McGraw Hill) selected by Atlanta Woman magazine as one of the 50 best books for professional women and by Good Morning America as a featured book. He also has written a monthly career column for Monster.com, where he was their expert on negotiating. Frequently Asked Questions How long will it take me to  more...

Spanish for Health Professionals (Intermediate) Self-Directed A su salud! (To Your Health!) is an exciting and groundbreaking intermediate-level Spanish program for students and practicing health-care professionals. A su salud! promotes Spanish competency in language as well as cultural awareness of the Latino immigrant community through the use of broadcast-quality dramatic video and numerous imaginative interactive exercises. ?A su salud! (To Your  more...

Six Sigma Black Belt Personal Training Library ...ducting process capability studies following QS-9000/AIAG guidelines, how to deal with process capability complications, and how to use z-tables. (2 Units; 2 Assessments; Approximately 6 hours of training.) The Measurement System Analysis (MSA) course includes detailed tutorials on many measurement system analysis techniques including how to conduct and analyze GR&R (Gage Repeatability and  more...

Resume Writing This course demonstrates the process of writing a resume that will result in an interview. Designed for anyone who needs a resume, this course will guide students through the process. An overview of resumes including their use, what potential employers look for and styles will be discussed. Comparisons between the job market and individual goals will be made and applied to the process. A  more...

SalesPlus ...or Teaching Excellence. Lee is the co-author of A Woman?s Guide To Successful Negotiating (McGraw Hill) selected by Atlanta Woman magazine as one of the 50 best books for professional women and by Good Morning America as a featured book. He also has written a monthly career column for Monster.com, where he was their expert on negotiating. Frequently Asked Questions How long will it take me to  more...

RCRA and DOT Refresher ...iew of hazardous waste management laws and regulations, a guide to complying with the myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment, storage and disposal facilities, and how to properly keep records for  more...

RCRA Hazardous Waste Management for Generators ...iew of hazardous waste management laws and regulations, a guide to complying with the myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment, storage and disposal facilities, and how to properly keep records for  more...

Professional Bar Management ...ar owners and managers will find the course is a complete guide to understanding the mechanics of each particular job and the skills to lead a loyal and productive team. You will also learn ways to build customer relations and to promote sales for maximum profits. It is recommended that students also take the course "Bartending the Easy Way" for better understanding of the mechanics of  more...

Object-Oriented Analysis & Design using UML This will be an eight week course introducing OO Analysis & Design. Each concept taught will be applied to a real world system in a step-by-step modeling of the same. Topics Covered : Why OO, What is UML, Outline of development process, Use Cases, Class Diagrams( basic concepts ), Interaction Diagrams, Class Diagrams( advanced concepts ), Packages & Collaborations, State Diagrams, Activity  more...

Microsoft Word 2003 (Levels 1-2-3) Our Word 2003 provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate online. Microsoft Word 2003 (Levels 1-2-3) Our Word 2003 provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate online.  more...

Microsoft Word XP Certification Our Word XP provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate online. Welcome to Microsoft Word XP Certification Our Word XP provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate  more...

Microsoft Outlook XP Certification Our Outlook XP provides a single location for organizing and managing all of your day-to-day information, from e-mail and calendars to contacts and task lists. Welcome to Microsoft Outlook XP Certification Our Outlook XP provides a single location for organizing and managing all of your day-to-day information, from e-mail and calendars to contacts and task lists. Our interactive training series  more...

Microsoft PowerPoint 2003 (Levels 1-2-3) Our Powerpoint 2003 provides a complete set of tools for creating powerful presentations and offers tools to allow you to organize and format your material easily. We suggest a 90 day period or sooner for completion of study. You will have 1 year access to this course. Microsoft PowerPoint 2003 Our Powerpoint 2003 provides a complete set of tools for creating powerful presentations and offers  more...

Manufactured Housing Appraisal/Valuation Course ... a Manufactured Home, using the NADA Manufactured Housing Guide and other methods. This course is designed to allow you to sit for various exams that may lead to Certification. Successful completion of this course will enable the graduate to prepare for various exams that may lead to becoming a Certified Manufactured Home Appraiser. You will learn to complete appraisals for Bankruptcy  more...

Manufacturing Statistics Personal Training Library ...ducting process capability studies following QS-9000/AIAG guidelines, how to deal with process capability complications, and how to use z-tables. (2 Units; 2 Assessments; Approximately 6 hours of training.) The DOE: Screening Experiments course provides an overview of the full family of experimental designs but focuses on Screening Experiments, arguably the most important in the family of  more...

Maximize Profits by Managing Real Estate like an Entrepreneur--Instructor-Led ...r "Uncle Max," a successful real estate investor who will guide you in planning a management strategy for an apartment complex in Empire City. The work you do in these assignments will help prepare you to make more informed decisions when you invest in real estate. Your work for each assignment will be reviewed by a Trump University Certified Instructor. You will receive feedback within two  more...

Hazardous Waste Management and Shipping for Environmental Professionals ...iew of hazardous waste management laws and regulations, a guide to complying with the myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment, storage and disposal facilities, and how to properly keep records for  more...

ESL for Business - Letters and Memos ...d peers). Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling card" to customers, vendors, and even associates and management within your own company. How do you feel about what you write: Do you feel that because English is your second language, you don't communicate as well as  more...

ESL for Business - Special Documents ...heir job. Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling card" to customers, vendors, and even associates and management within your own company. How do you feel about what you write: Do you feel that because English is your second language, you don't communicate as well as  more...

ESL for Business - E-mail Communication ...agement). Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling card" to customers, vendors, and even associates and management within your own company. How do you feel about what you write: Do you feel that because English is your second language, you don't communicate as well as  more...

Customer Service Plus ...or Teaching Excellence. Lee is the co-author of A Woman?s Guide To Successful Negotiating (McGraw Hill) selected by Atlanta Woman magazine as one of the 50 best books for professional women and by Good Morning America as a featured book. He also has written a monthly career column for Monster.com, where he was their expert on negotiating. Frequently Asked Questions How long will it take me to  more...

Complete Guide to Medical Math for the Health Care Professional (Crane) ...Guide to Medical Math for the Health Care Professional (Crane) is simply the best manual to master Medical Calculations! The Topic - After reading each topic introduction you will understand each skill and how to recognize those specific types of problems. Sample Problems - Sample problems are worked out step-by-step for you to use as guidelines when performing your own calculations. Tutor  more...

Build a Powerful Marketing Strategy--Instructor-Led ...ul business becomes a whole lot easier. This course will guide you through the process of making these decisions, allowing you to develop a marketing strategy that will help your business succeed. Feedback on your work will be provided in the form of automated expert solutions. You can also see feedback on your submissions from others in your peer group, and your submission to assignment 3  more...

Build a Powerful Marketing Strategy--Self-Directed A Trump U Course- Without great marketing, your businesses can fail. With the right marketing strategy, you gain a big edge over your competition. In this course, learn to increase your sales through marketing. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of  more...

Beyond Grant Writing and Approaching Viable Funding Sources with Success ...n`s criteria for success. This self-directed course will guide the participant through the process of finding, applying and successfully engaging grant funding sources. The five (5) week course will start with the elements that lead to successful funding and include case studies of successful grant applications. A measure of success checklist will be presented for each possible grant  more...

An Entrepreneur`s Guide To Starting A Medical Billing Company ...ased medical billing business. The course is designed to guide you on how to establish yourself as a medical billing company. Additionally, this course is also designed to guide you on how to market your services with mailers, what to expect when you hear from a potential client, and pricing your services. The contents of this course will give you an outline of what to expect, say, and bring  more...

Advanced Certificate in Technical Writing ...ical Writing Practitioner/Educator who will serve to help guide and administer the program. Open to new and existing technical writers and those seeking a new career track. No perquisites required. Course can be completed in as little as 3 months. Advanced Certificate in Technical Writing The Advanced Certificate in Technical Writing is born out of the concept that when given choices, adult  more...

Adobe Fireworks CS3 ...using html, java, and even CSS. With John Ulliman as your guide, you'll learn how to adjust, crop, and use filters on your digital pictures, scans and stock art. Plus, how to create composite images using layer techniques, adjustments and effects. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full  more...

Achieving Solar - An Introductory Guide ...ete the course sooner. Achieving Solar - An Introductory Guide In this online six-module course, you will gain an understanding of the fundamentals of U.S. energy consumption and a detailed primer on today`s solar energy applications. The difference between solar thermal systems and solar photovoltaic (PV) applications and technologies will be clarified. Climate, geographic, siting, and zoning  more...

Accelerate your Business Growth--Instructor-Led ... Growth--Instructor-Led A Trump U Course This course will guide you through the process of developing a strategy for effectively introducing a new product or service (your "offering") to the marketplace. When you think about developing a product or service strategy, you should think about it in five distinct stages Here is the situation you`ll be facing: a local gym owner has a great idea for a  more...

Accelerate your Business Growth--Self-Directed ...s Growth--Self-Directed A Trump U Course This course will guide you through the process of developing a strategy for effectively introducing a new product or service (your "offering") to the marketplace. When you think about developing a product or service strategy, you should think about it in five distinct stages Here is the situation you`ll be facing: a local gym owner has a great idea for a  more...

A+ 2003 Complete Bundle (90 days of online training for PC Technicians) ...ctive glossary, real world training examples, system user guide, pop-up definitions, interactive hands-on lessons, simulations, audio narration, graphics, animations, screenshots and much more! To become A+ certified through CompTIA, you must pass two exams: the Core test and the DOS/Windows test. Neither of these exams is included in this training course ? you must pay for and take them at an  more...

Adobe Photoshop CS4 Extended: Essentials ...ls is intended for the beginner to intermediate user as a guide through comprehensive tutorials on color correction, layout techniques, special effects and image touch up. This series will give you the confidence and know-how to achieve fantastic results using Photoshop CS4 new interface and enhanced tools. The updates to Photoshop CS4 include the Adjustments and Masks panel, the 3D commands,  more...

Adobe InDesign CS3: Essentials ...aining background make him an ideal InDesign CS3 software guide. In Part 1, he shows you how to navigate the new Adobe InDesign CS3 interface as well as all the paragraph, text, and character options available. In Part 2 you'll learn how to insert Photoshop, Illustrator and PDF files into your work and how to create and transform shapes and effects. Plus, you'll learn necessary skills for using  more...

Adobe Flash CS3 Professional: ActionScript 3 UI & Data ...Script 3 language in Flash CS3. With John Ulliman as your guide, this video series provides plenty of hands-on experience as you learn how to design a typical shopping application, handle external graphic data, and learn how to draw and manipulate graphs and display text data. You'll also look at different types of data and how to load and use them in your Flash applications, and discover how  more...

Telesales Communications ...nal sales success. You will be given techniques that will guide your actions. You will be given strategies that will help you compensate for the telephone's lack of nonverbal cues. Since part of telephone communication requires listening, you'll be asked in this course to listen for various verbal cues. For this reason, certain sections of this course deviate from standard SkillSoft courses in  more...

Achieving Success the Help of a Mentor ...rganization to mentor you. Maybe a manager has offered to guide you up the organization ladder. Or perhaps you're participating in an organizationwide mentoring program. Whatever the case, you'll want to make the most of having a mentor in your corner. In "Achieving Success: the Help of a Mentor," you'll learn how a mentor can help you guide your own career. You'll explore how to build a  more...

Management Tools and Metrics ...draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is expected to use when dealing with individual customers and participating in the overall operation of the Support Center. The skills and knowledge required include how to use tools associated with problem,  more...

Writing a Business Case Which would you rather do: prepare a business case for your latest project or go to the dentist? Given the choice, many of us would tend to choose the latter. Whether you want to invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned, written, and presented, especially when  more...

Improving Your Cross-cultural Communications Picture the scene. You've been asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation?Thankfully, there are things you can do to improve your cross-cultural  more...

Difficult People in the Workplace Environment Do you grind your teeth in frustration each time you have to work closely with someone who drives you batty? Do you have to put up with difficult people at work on a regular basis? Has your physician told you that your blood pressure is at an all-time high? If you answered "yes" to any of these questions, it's probably time for you to learn to deal with difficult people at the office. This course  more...

Team Feedback A Guide Teamwork is playing an increasingly significant role in the majority of today's top companies. This is based on the assumption that working in teams leads to better business performance. In that case, you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's  more...

Giving Feedback A Manager s Guide The performance of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the  more...

Emotionally Intelligent Leadership Putting emotional intelligence to work is an emerging trend in corporate leadership. Developing the best talents in executives, managers, and others throughout the organization has become vital to corporate success. As a leader, you cannot rely upon your intellectual knowledge. You must have the interpersonal competence that comes with emotional intelligence. This course will guide you in  more...

Effective Interfunctional Relationships Whom did you talk with at work this week? To accomplish your goals in today's workplace, you not only have to interact with personnel in other departments, you often have to coordinate or even rely on them. Tasks are fluid and flow across functional boundaries. The products or services your company offers require a cooperative effort to produce. But by nature, most companies are structured  more...

Asserting Yourself Professionally Do you sometimes wonder if your professional style is too passive-hesitant and weak? Or do you find yourself acting too aggressively toward your co-workers or subordinates--too critical and overbearing? Do you wonder if there is another professional style that might be better for you? If you answered yes to any of these questions, it's a good time to learn to be an assertive business professional.  more...

Assertiveness from Inside to Outside ...nswered "yes" to any of these questions. This course will guide you as you move into a more decisive, more effective professional style. You'll learn about methods that can help you build and strengthen your assertive style and strategies to prepare you to act more assertively. You'll also learn how to implement your new, assertive style as you negotiate with other professionals, develop teams  more...

An Essential Guide to Giving Feedback The performance of any business depends upon the performance of everyone within the organization. To ensure that all staff are meeting their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to  more...

Goals and Setting Goals ...inable goal embodies a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A well-constructed goal is challenging, yet achievable. It takes into account the abilities and resources available and requires the goal seeker to  more...

Performance Reporting and Stakeholder Management ...s. They'll be introduced to best practices outlined in "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the Project Management Institute (PMI??), Inc. Specifically, learners will be introduced to the performance reporting process and will learn to select examples of measures to describe the project team's progress, select examples of  more...

Estimating Activity Costs Most project managers are familiar with the sinking feeling that occurs when project costs exceed expectations. Project cost management is concerned with estimating and controlling the cost resources used to complete different project activities. This course will highlight the importance of project cost management to project performance. It will cover the project inputs, tools and techniques, and  more...

Budgeting and Controlling Costs A small change in schedule, resources, or scope can result in a major change in cost. The processes associated with Project Cost Management help Project Managers measure project performance and monitor cost variances. This course will highlight the importance of Project Cost Management to project performance. It will cover the inputs, tools and techniques, and outputs for the Cost Budgeting and  more...

Elements of Project Human Resource Management When project managers set their sights on delivering creative project solutions on time and within budget, they must select and manage a team of experienced and competent professionals who can meet the challenge. This requires that project managers understand the Project Human Resource Management processes of planning, selecting, developing, and managing a project team. Such an understanding  more...

Implementing Project Human Resource Management Most project managers have experienced the synergy of a well-functioning project team. When such a team exists, a project seems to run itself. A few of the secrets to a project's success include building a project team through obtaining the necessary human resources, developing team competencies, and monitoring performance to boost project performance. Project Human Resource Management is  more...

Initiating a Project and Preparing the Project Plan Project integration management is concerned with ensuring the proper coordination of project processes so project objectives are achieved. Successful project managers use project integration management to integrate project processes, maximize performance, and meet project goals throughout the life cycle of a project. This course will highlight the importance of project integration management to  more...

Project Integration Executing and Completing a Project Project managers regularly face tough decisions about where to concentrate project resources when met with competing priorities and demands. Project integration management helps with these decisions by ensuring the proper coordination of project processes during project plan development and execution. Successful project managers use project integration management throughout the project life cycle  more...

An Introduction to Project Management ...04 revised Project Management Body of Knowledge (PMBOK??) Guide published by the Project Management Institute (PMI??). Specifically, learners will be introduced to the characteristics of a project, learn to distinguish between projects and operations, and define progressive elaboration. They'll identify key project management concepts and terms, be introduced to the PMBOK?? Knowledge Areas, and  more...

Project Life Cycles and Stakeholders Every project has a beginning and an end, but what happens in between is less predictable. The project life cycle will most likely involve uncertainties, and it's how these uncertainties are handled that determines the outcomes of the project. The more familiar one is with project phases and stakeholders, the more easily one can keep the project on track and on budget.Organizations might "fast  more...

Introduction to Project Process Groups and Initiating a Project ...ined in the Project Management Body of Knowledge (PMBOK?? Guide) published by the Project Management Institute (PMI??). Learners will receive an overview of how the Process Groups work together, how the Process Groups and Knowledge Areas relate, and be introduced to the processes that occur within each process group. Learners will delve more deeply into the activities of the first process  more...

Project Planning ...hange will be the most prepared. According to the PMBOK?? Guide - Third Edition, the Planning Process Group consists of the most processes--21 to be exact. The range of processes includes everything from developing a Project Management Plan, defining scope, and developing the schedule to planning for quality and identifying risks. All of these processes need to be skillfully handled with the  more...

Executing Monitoring Controlling and Closing a Project ... Groups to keep things on track.Using information from "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, learners will identify the purposes of the Executing, Monitoring and Controlling, and Closing Process Groups. They will be introduced to all of the associated processes and be able to describe the processes. The goal of the course is to provide learners  more...

Planning Project Procurement and Requesting Seller Responses If project success is to be achieved, products, services, or results often must be purchased or acquired from elsewhere within, or outside of, the organization. This process of acquisition and purchasing is Project Procurement Management, and it is a critical aspect of any project. As you advance in this course, you will gain an understanding of what processes are involved in Project Procurement  more...

Choosing Sellers and Administering and Closing Contracts How do you choose among potential sellers? Why is it important to manage the contract and relationship between the buyer and seller? What's the most effective way to complete and settle contracts? As you advance in this course, which focuses on seller selection, contract administration, and contract closure, you will obtain the skills and knowledge required to manage these areas of Project  more...

Planning for Quality Project Quality Management focuses on ensuring two things: the quality of project management and the quality of the products created during the project. Project Quality Management implements the quality management system by using policies, procedures, and the following processes: Quality Planning, Perform Quality Assurance, and Perform Quality Control. Through interactive learning strategies and  more...

Performing Quality Assurance and Control The ultimate measure of success for any project is whether the results satisfy the project customer. After all, it's the project customer who determines whether the results of a project were worth the time and money that went into it. However, project managers can't wait until a project is complete to find out whether the results meet the customer's needs. At the scheduled conclusion of a project,  more...

Planning and Identifying Project Risk In a perfect world, decisions would be made with complete certainty--all necessary information would be accurate and available as needed to ensure total success. In the real world, however, this is seldom the case. Real life is fraught with uncertainties; knowledge of events or conditions that may or may not occur is imperfect and incomplete, and this uncertainty affects decisions and outcomes.  more...

Analyzing Project Risk ...ctives, schedules and budgets. To help in this effort, "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition includes risk management as one of its nine knowledge areas and offers guidance on managing, identifying, analyzing, responding to and monitoring and controlling risk. In this course, you will learn qualitative and quantitative risk analysis techniques  more...

Responding to and Controlling Project Risk ...roject Risk Management knowledge area, as described in "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition. The learner will learn how to plan effectively for responding to risk, and how to monitor and control risk over the life of the project.This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition,  more...

Planning Project Scope Project scope management is concerned with ensuring that projects include and account for all the work needed for the successful completion of a project. Successful project managers use project scope management throughout the project life cycle to identify and control all aspects involved in a project. This course will highlight the importance of project scope management to project performance.  more...

Controlling Project Scope Projects can quickly get out of control if the appropriate actions aren't taken initially. Scope management plays a key role by helping to define and maintain the boundaries of the project throughout the project life cycle. This course will highlight the importance of project scope management to project performance. Through interactive learning strategies and real-life scenarios, the learner will  more...

Elements of Project Time Management Project Time Management is a critical aspect of any project; if project success is to be achieved, a time management system must be used. This course will cover the inputs, tools and techniques, and outputs of the Project Time Management processes that deal with defining project activities, sequencing project activities using the Precedence Diagramming Method, and estimating the resources needed  more...

Project Scheduling Typically, when people hear the words "project management," they think of schedules. Even though project management is much more than just scheduling, one aspect of it--project time management--is about planning when project activities will occur. This course introduces the basic principles of creating and maintaining a project schedule. It will cover the project inputs, tools and techniques, and  more...

Communications Planning and Information Distribution ...ined in the Project Management Body of Knowledge (PMBOK?? Guide) -Third Edition, published by the Project Management Institute (PMI??), Inc. Specifically, learners will be introduced to Project Communications Management, communication barriers, and techniques for improving communications in a given business scenario. They'll learn how the inputs to Communications Planning are used and they'll  more...

Portfolio Management Processes and the Organization As a process, portfolio management is a tool that involves executive management in assessing and meeting the needs and expectations of the organization. Whether working with programs or projects, effective portfolio management will give you the tools necessary to make the right organizational decisions. Portfolio management is not conducted in a vacuum; oftentimes the roles and processes will  more...

Portfolio Management Process Groups ... results. However, these processes should only be used as guidelines; portfolio management teams are always the ones who will make the decisions about how much of the processes they will use and how rigorously the processes will be implemented. Portfolio managers and team members should use this course as a high-level guide to the processes, inputs, and outputs that they should consider when  more...

Moving On with GoLive 5 To guide the learner through the process of using advanced animation and navigation techniques and to demonstrate the use of forms as web-site enhancement features  more...

Program Life Cycle and Organization Regardless of your industry, programs and program management exist within their context and act as the infrastructure for implementing strategies. Effective program managers must be mindful of how different industries can impact program life cycles and the benefits they are designed to reap, and must continually refine their skills for adapting program life cycles to strategic goals. This course  more...

Monitoring Controlling and Closing Programs Monitoring and controlling is an essential feature of program management, which allows you to ascertain the current benefit delivery status, ensure adequate resources are in place, and that changes are properly managed. Closing a program is a time for celebration. However, to be successful and ensure program benefits are achieved, monitoring, controlling, and closing processes must be followed.  more...

Manager s Performance Guide - Team Conflict Skills There is little doubt that today's organizations are experiencing unprecedented changes in how they define themselves and accomplish their work. Nowhere are these changes more evident than in organizations' training and development departments. Managers are increasingly being asked to show how their training efforts add value to the organization, and that means being able to measure performance.  more...

Planning and Implementing SAP Projects To implement SAP projects using the ASAP methodology and the SAP implementation guide  more...

Managing SQL Server 2000 Databases To guide students in configuring, performing, and automating routine administrative tasks  more...

Six Sigma--Statistical Process Control ...This course, Six Sigma--Statistical Process Control, is a guide to understanding SPC and Six Sigma's strategies for ensuring that Improve phase gains stay fixed. In one lesson, you'll receive an overview of the DMAIC Control phase. In another lesson, you'll be introduced to SPC concepts and the all-important SPC tool, the control chart.Six Sigma is a registered Trademark of Motorola  more...

Define the Six Sigma Opportunity ...fits. This course, Define the Six Sigma Opportunity, is a guide for choosing those processes that will reap the greatest corporate benefit from Six Sigma?? projects. Besides being given guidelines for establishing an improvement opportunity, you'll learn specific methods for capturing the voice of the customer, and how to use the Kano model to discern and categorize those customers' needs.  more...

Six Sigma Team Dynamics and Performance ...his course, Six Sigma Team Dynamics and Performance, is a guide for understanding and improving Six Sigma teamwork. You'll learn about team member roles, responsibilities, and interaction styles, as well as methods for resolving team and people problems. In addition, you'll learn about that all-important organization gathering, the team meeting. Specifically, you'll learn which factors lead to  more...

Six Sigma and the Voice of the Customer ...his course, Six Sigma and the Voice of the Customer, is a guide to understanding VOC and Six Sigma's strategies for identifying customers and collecting customer data. In Lesson One, you'll learn about different customer types and prioritizing those customers. In Lesson Two, you'll learn about customer data sources and methods for collecting that data. Six Sigma is a registered Trademark of  more...

HR s Strategic Role in the Organization HRCI SPHR ...cessfully achieve its goals. This course describes how to guide and lead the change process, how HR can impact regulations and legislations, and the role of HR in risk management and building strategic partnerships. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification  more...

The Online Branding Environment When a new marketing medium emerges, in this case, the Internet, marketers have to adapt. No matter how marketing savvy they may have been in the use of traditional media, such as newspapers, magazines, radio, and television, the Internet is a whole new world. In this course, marketers will be brought up to speed in the fast-paced world of online branding by a thorough examination of the  more...

Communicating with Power and Confidence Do you want to be an effective and powerful communicator? Do you want to take charge, welcome responsibility and view challenge as an opportunity? In today's workplace, when administrative support professionals talk, supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only  more...

CIW E-Commerce Designer Part 5 Transaction Mgt ...te Manager components with their functions. Identify the guidelines for customizing a Web site. Identify the entities that participate in e-commerce processes. Identify the guidelines for choosing payment methods. Identify the requirements for online credit card processing. Identify security risks involved in e-commerce. Identify the purposes of security in e-commerce. Sequence the steps  more...

Windows NT 4 0 User Fundamentals ... allow you to verify your understanding of key skills and guide you back to any content that warrants further study. L earn To: Perform tasks from the Desktop. Understand the basics of using Windows NT 4.0 Workstation. Use Explorer to view and manipulate files and folders in Windows NT Workstation. C ontent Emphasis Skills-Based A udience This course is intended  more...

SAP R 3 v4 x FI Payments ...Bank Master Data. Bank Data. Customizing Implementation Guide. Calling up Bank Data. Displaying General Bank Data. Displaying Bank-Specific Data. Configuring Payments. Payment Block Reasons. Paying Company Code. Sending Company Code. Payment Methods for the Country. Payment Methods for the Company Code. Bank Selection. Unit 2: Parameters for Payment Transactions Duration: 2 -  more...

NetWare and Windows NT Integration - Part 3 ... NetWare Network. This course series is an approved study guide based on Novell course 555 that will help certification candidates prepare for exam 050-644. Participants should have taken the first two parts of this series (courses 82505 and 82506) prior to taking this course. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: User Access in an Integrated Network  more...

NetWare and Windows NT Integration - Part 2 ...king this course. This course series is an approved study guide based on Novell Course 555 that will help certification candidates prepare for exam 050-644. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Managing Windows NT User Security Duration: 2 - 3 Hour(s) Match the methods that are used for implementing security in Windows NT and their functions. Identify  more...

NetWare and Windows NT Integration - Part 1 ... NetWare Network. This course series is an approved study guide based on Novell Course 555 that will help certification candidates prepare for exam 050-644. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Windows NT: An Introduction Duration: 2 - 3 Hour(s) Select the most suitable operating system for a given networking environment. Sequence the steps involved in  more...

NDS Design and Implementation Part 2 ...1) prior to taking this course. This is an approved study guide that will help you prepare for certification exam 50-634 and is equivalent to Novell class 575. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Planning the User Enviornment Duration: 3 - 4 Hour(s) Identify the elements that comprise the needs analysis document. Identify the NDS objects used to  more...

NDS Design and Implementation Part 1 ...5) prior to taking this course. This is an approved study guide that will help you prepare for certification exam 50-634 and is equivalent to Novell class 575. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: NDS Design Theory Duration: 1 - 2 Hour(s) Identify why NDS design is important to the success of a network. Identify the tasks of personnel roles needed in  more...

NetWare 5 Advanced Administration - Part 5 ...5 or Windows NT. This course series is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Maintaining Novell Directory Services Duration: 1 - 2 Hour(s) Match replica types with their functions. Identify causes of delay in the  more...

NetWare 5 Advanced Administration - Part 5 ...95 or Windows NT. This course series is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Maintaining Novell Directory Services Duration: 1 - 2 Hour(s) Match replica types with their functions. Identify causes of delay in the replication  more...

Competitive Intelligence Implementing a Competitive Intelligence System Competitive Intelligence: Implementing a Competitive Intelligence System offers the student an overview of what competitive intelligence (CI) entails, and how to develop and implement a CI system in an organization. The program covers in detail the benefits of having CI in an organization, as well as the steps of the CI process. It also covers the types of CI systems and how to select one.  more...

Managing Business Risk Developing a Risk Management Plan ... of a risk manager, and risk management models that could guide Parmelle a a s risk management program. Unit 2: The Risk Management Environment (0.5 - 1 hour) Categorize business-related risks. Identify company-specific factors that can affect the risk management environment. Identify methods that can be used to assess  more...

NetWare 5 Administration - Part 1 ...licenses, and security. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Identify the salient features and functionalities of NetWare 5. Understand the role of Novell Directory Services (NDS) in accessing and managing network services. Set up a Novell NetWare 5 workstation.  more...

NetWare 5 Administration - Part 2 ...naging the file system. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Set up and configure network printing services by using Novell Distributed Print Services (NDPS). Identify the file system management utilities. Display file system information by using system management  more...

NetWare 5 Administration - Part 3 ...Services (NDS) security. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Describe NetWare 5 file system security. Plan and implement file system security, and file and directory attribute security. Create and manage login scripts. Manage NDS security. C ontent Emphasis  more...

NetWare 5 Administration - Part 4 ... by using Z.E.N. works. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Distribute and manage applications by using Z.E.N. works. Manage workstations by using Z.E.N. works. C ontent Emphasis Skills-Based A udience This course is intended for network support  more...

NetWare 5 Administration - Part 5 ... of a NetWare 5 server. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Manage Resources in a multicontext environment. Identify the concepts associated with installing a NetWare 5 server. Perform a NetWare 5 server installation. C ontent Emphasis Skills-Based A  more...

NetWare 5 Advanced Administration - Part 1 ...5 or Windows NT. This course series is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Upgrade to NetWare 5 Duration: 2 - 3 Hour(s) Identify the ways to upgrade an existing NetWare server to NetWare 5. Identify each of the  more...

NetWare 5 Advanced Administration - Part 2 ...5 or Windows NT. This course series is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Queue-Based Network Printing Duration: 2 - 3 Hour(s) Identify the tasks to set up queue-based printing. Perform the steps to create a print  more...

NetWare 5 Advanced Administration - Part 3 ...5 or Windows NT. This course series is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Novell Network Backup and Restore Duration: 3 - 4 Hour(s) Identify components required to complete the Storage Management Services (SMS) backup  more...

NetWare 5 Advanced Administration - Part 4 ...5 or Windows NT. This course series is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Installing a Web Server Duration: 2 - 3 Hour(s) Identify the components of a Web server. Perform the steps to install a FastTrack Server.  more...

SAP R 3 FI AR AP Organization Master Records and Posting ...tructure in the R/3 System. Customizing. Implementation Guide (IMG). Display Structure. Global Settings. Creating a Display Variant. Column Heading. Displaying Fields during the Creation of Master Data. Unit 2: Master Data Duration: 2 - 3 Hour(s) Create. Creating Master Data. Starting the Program. General Data. Company Code Data. Displaying Master Data. Maintain/Change.  more...

Object Analysis Design Design Implementation ...ollaboration Diagrams show system behavior. Identify the guide lines which need to be followed when designing Object Types. Identify the decisions needed to made about Associations during the OOD phase. Identify the use of Inheritance during Object Oriented Design. Identify the benefits of a reusable design component in Object Oriented Design. Identify the tactical design issues in Object  more...

NetWare 5 Administration - Part 1 ... licenses, and security. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Identify the salient features and functionalities of NetWare 5. Understand the role of Novell Directory Services (NDS) in accessing and managing network services. Set up a Novell NetWare 5 workstation.  more...

NetWare 5 Administration - Part 2 ...anaging the file system. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Set up and configure network printing services by using Novell Distributed Print Services (NDPS). Identify the file system management utilities. Display file system information by using system management  more...

NetWare 5 Administration - Part 3 ...Services (NDS) security. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Describe NetWare 5 file system security. Plan and implement file system security, and file and directory attribute security. Create and manage login scripts. Manage NDS security. C ontent Emphasis  more...

NetWare 5 Administration - Part 4 ...s by using Z.E.N. works. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Distribute and manage applications by using Z.E.N. works. Manage workstations by using Z.E.N. works. C ontent Emphasis Skills-Based A udience This course is intended for network support  more...

NetWare 5 Administration - Part 5 ...n of a NetWare 5 server. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Manage Resources in a multicontext environment. Identify the concepts associated with installing a NetWare 5 server. Perform a NetWare 5 server installation. C ontent Emphasis Skills-Based A udience  more...

NetWare 5 Advanced Administration - Part 1 ...95 or Windows NT. This course series is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Upgrade to NetWare 5 Duration: 2 - 3 Hour(s) Identify the ways to upgrade an existing NetWare server to NetWare 5. Identify each of the available  more...

NetWare 5 Advanced Administration - Part 2 ...95 or Windows NT. This course series is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Queue-Based Network Printing Duration: 2 - 3 Hour(s) Identify the tasks to set up queue-based printing. Perform the steps to create a print queue  more...

NetWare 5 Advanced Administration - Part 3 ...95 or Windows NT. This course series is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Novell Network Backup and Restore Duration: 3 - 4 Hour(s) Identify components required to complete the Storage Management Services (SMS) backup  more...

NetWare 5 Advanced Administration - Part 4 ...95 or Windows NT. This course series is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Installing a Web Server Duration: 2 - 3 Hour(s) Identify the components of a Web server. Perform the steps to install a FastTrack Server. Identify  more...

NetWare Service and Support Upgrade - Part 1 ...ify the steps of a troubleshooting model. Identify the guidelines for preventing Electrostatic Discharge (ESD). Identify the LAN information to be logged when documenting a network. Identify the requirements for accessing Novell Internet services. Access information stored in the Micro House Technical Library (MHTL). Troubleshoot a network problem by using the Novell Internet  more...

NetWare Service and Support Upgrade - Part 2 ...s (course 82211). This course series is an approved study guide that will help certification candidates prepare for exam 50-635 and is equivalent to Novell class 580. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Working With Networks Duration: 3 - 4 Hour(s) Identify the characteristics of a Token Ring network. Identify the sequence of activities depicting the  more...

NetWare Service and Support Upgrade - Part 3 ...ourses 82211-12). This course series is an approved study guide that will help certification candidates prepare for exam 50-635 and is equivalent to Novell class 580. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: NetWare Installation Duration: 3 - 4 Hour(s) Identify the strategies, benefits and the drawbacks of the six levels of RAID. Identify the advantages of  more...

NetWare Service and Support Upgrade - Part 4 ...ourses 82211-13). This course series is an approved study guide that will help certification candidates prepare for exam 50-635 and is equivalent to Novell class 580. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Troubleshooting NDPS Printing Duration: 3 - 4 Hour(s) Match the NDPS components with their functions. Identify the characteristics of public access  more...

NetWare Service and Support Upgrade - Part 5 ...ourses 82211-14). This course series is an approved study guide that will help certification candidates prepare for exam 50-635 and is equivalent to Novell class 580. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Troubleshooting the Server Duration: 2 - 3 Hour(s) Identify the features of the different types of patches used by NetWare. Install the patches in a  more...

Macromedia Flash MX Part 2 Animation Basics ...romedia Flash MX. To identify guidelines for importing graphics in Macromedia Flash MX. To identify characteristics of animation in Macromedia Flash MX. To identify considerations for creating a tween in Macromedia Flash MX. To identify uses of guide layers in Macromedia Flash MX.  more...

Economics The Principles of Economics ...t with Icon International, to discuss the main ideas that guide economic thinking, how people interact and make decisions, and how the economy works as a whole. Ronald will be asking you questions about the main economic principles, economic analysis and policy, factors of production, and economic growth. Unit 2: Economic Markets (1 - 2 hours) Compare Public and  more...

Economics Products and Markets ...our expertise in the field of economic market analysis to guide them through some business concepts. Unit 2: Market Competition (1 - 2 hours) Identify the characteristics of perfect competition. Identify the relationship between the demand curve and the marginal revenue curve in a perfectly competitive market.  more...

Call Center Mgt Managing an Inbound Call Center ...t affect call centers. The program also gives the student guidelines for establishing a call center, as well as things to remember when establishing the call center. Learning the material in this program, the student will be able to establish a call center, identify the call center managers' typical responsibilities, and determine the necessary technologies needed to best serve the company's  more...

Exit Interviewing Skills The Termination Process ...iewing: The Termination Process covers how to monitor and guide your employees' performance, as well as how to terminate employment lawfully. The program also covers how to explain performance standards to employees, how to document performance and misconduct issues, and how to improve employees' performance. In addition, it teaches how to discipline employee misconduct, prepare for a  more...

Managerial Leadership Creating a Vision ...c steps to complete when drafting a vision statement, and guidelines for communicating the vision. In addition, this program provides steps for setting goals that are aligned with an organization's vision. Learn To Choose questions to answer when defining your organization's vision. Identify steps for writing a vision statement.  more...

Goal Setting Goal Setting Tools for Managers ... Goal Setting Tools for Managers,'' you will learn how to guide employees and mentees through the goal-setting process. You will learn how to foster an enthusiastic and supportive environment for goal setting as well as how to motivate individuals to continually set new and challenging goals. Learn To Identify the criteria for meaningful incentives.  more...

Facilitation The Facilitation Process ... to prepare for a facilitation, the most effective way to guide a meeting, and the best way to achieve sustainable results. Specifically, they will learn how to assess a team's situation and needs, how to apply structural tools to make a meeting successful, and how to ensure that every team member participates. Learn To Apply strategies to help teams move from  more...