Online Guide eLearning

HR s Strategic Role in the Organization HRCI SPHR ...cessfully achieve its goals. This course describes how to guide and lead the change process, how HR can impact regulations and legislations, and the role of HR in risk management and building strategic partnerships. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification  more...

Interpersonal Communication Communicating Assertively ...of assertiveness without aggressiveness. This course will guide you as you move into a more straightforward and more effective communication style. You'll learn about the benefits of assertive behavior and how to distinguish it from passive, aggressive, or passive-aggressive behavior. You'll also learn about the requirements for assertive communication, such as being honest and straightforward,  more...

Stakeholders and the Communications Management Plan ... Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Experts say that up to 90 of a project manager's time is spent communicating, whether it's with external stakeholders, members of the project team, suppliers, or other managers within their organizations. That speaks volumes about the important role of communication to a project. When communications  more...

Processes for Managing Project Communications ... Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned A project manager is the communication hub through whom all project information flows, receiving and distributing dozens of messages per day. Customers, suppliers, project team members, and company executives all rely on the project manager for up-to-date information that has been processed and tailored  more...

Estimating and Budgeting Project Costs ... Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Accurately forecasting the cost of future projects is vital to the success of projects and the survival of any business. Project managers must have the ability to not only identify what work is required at the onset of a project, but precisely forecast how much that work is going to cost to meet the  more...

Controlling Costs ... Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Establishing the budget for a project is a vital process in project management, yet it means nothing if the budget is not adhered to. Controlling project cost is critical to meeting a project's budget targets, and monitoring cost performance can mean the difference between the success and failure of a  more...

Planning Project Human Resources ... Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned When project managers set their sights on delivering creative project solutions on time and within budget, they must select and manage a team of experienced and competent professionals who can meet the challenge. This requires that project managers understand the Project Human Resource Management  more...

Managing Project Human Resources ... Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Henry Ford once said that coming together is a beginning; keeping together is progress; working together is success. Mr. Ford knew the importance of teamwork. Ask anyone who has worked in a project environment, and they will tell you that team dynamics can make or break a project. A positive,  more...

Integrated Initiation and Planning ... Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Collaboration, coordination, and consolidation are terms to describe integration. Project Integration Management is the knowledge area that coordinates with various process groups to ensure that each project is managed in a unified and consolidated way. The intention is to have processes interact  more...

Integrated Project Execution Monitoring and Control ... Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Most projects experience problems and unforeseen events that pose a threat to successful completion. Thankfully there are many proven project management processes designed to direct, monitor, and control project work. For example, project baselines for schedule, cost, scope, and quality give the project  more...

Managing Projects within Organizations ... Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Project-based operations have become the norm in today's business world. In essence, almost every work effort is a project, from constructing a new building to designing and delivering a new information management system. As projects become the primary method for getting things done and effecting  more...

Project Management Overview ... Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Every project is different. Some are small and straight forward. Others are large and complex. Most are somewhere in the middle. Even though every project is unique, they all have certain attributes in common. Every project has a similar life cycle, starting with an idea, progressing through development,  more...

Project Management Process Groups ... Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Processes: a set of interrelated actions and activities performed to achieve a specified set of products, results, or services. Good processes, meaning those based on sound principles and proven practices, are project managers' best friends. They act like the solid tracks that keep a train going in the  more...

Planning Project Procurement ... Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Projects routinely require materials, consultants, training, products, and equipment along with many other types of goods and services. Project procurement is the process of purchasing products and services necessary to fulfill the objectives of a project. Procurements must be carefully planned and  more...

Managing Procurements ... Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Managing the procurement process can sometimes seem like a project all in itself as it generally involves a number of detailed and time consuming steps from obtaining seller responses, selecting a seller, awarding a contract, to managing the procurement relationship. This is the second course in the  more...

Project Quality Planning ... Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Project managers need to build quality into their projects at the very beginning, during the planning stage. Quality managers have to ensure that quality requirements are met. The Project Quality Management knowledge area takes these facts into consideration. It not only includes processes for assuring  more...

Quality Assurance and Quality Control ... Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned There is no question that project quality is essential in ensuring project success; a quality management plan identifies quality requirements and provides all project stakeholders with documented guidelines for delivering a quality product or service. But the question is how do you ensure that the  more...

Risk Management Planning ... Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned There are a few questions that every project manager should ask at the beginning of a project: What do we hope to gain from this project? What kinds of things could keep that from happening? How should we respond if those events occur? Every project involves some degree of risk. Identifying potential  more...

Performing Risk Analysis ... Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Risk in any project is unavoidable. It doesn't matter how much experience a project manager has, risks will always be present. Fortunately, there are proven methods to identify and analyze potential threats so that appropriate risk responses are developed and the project's level of exposure is  more...

Risk Response Monitor and Control ... Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Life is filled with uncertainties, and these uncertainties can affect our decisions and outcomes. Whenever decisions are made without prior knowledge or experience there is always a chance of risk. When dealing with projects, it is the project manager's job to assess and control risks, avert or minimize  more...

Project Requirements and Defining Scope ... Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Good scope management focuses on making sure that the scope is clearly communicated and well defined and that the project is carefully managed to limit unnecessary changes. Project scope management is concerned with ensuring that projects include and account for all the work needed to ensure the  more...

Create Work Breakdown Structure ... Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Successful projects can only happen with the implementation of planning techniques that define project objectives in sufficient detail. Projects can quickly get out of control if the appropriate actions aren't taken initially. A project's work breakdown structure (WBS) provides the foundation for  more...

Defining and Sequencing Project Activities ... Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Properly defining and sequencing project activities allow a project manager to answer two basic scheduling questions What activities are required to develop the end product? And how should the activities be sequenced for optimal results? The first step in developing a reliable project schedule is  more...

Estimating Activity Resources and Durations ... Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Resources, such as people, materials, equipment, facilities, money, or a combination of any of these, are fundamental in executing a project, and are required throughout the entire project lifecycle. Determining resource requirements is critical to successful project time management. The ability to  more...

Core PMI Values and Ethical Standards Core PMI Values and Ethical Standards PMI As a project manager, you will inevitably be called upon to address ethical dilemmas. The type and complexity of these dilemmas can vary significantly from balancing the competing interests of stakeholders to adhering to conflicting legal, multi-cultural, and multi-national rules, regulations, and requirements. Addressing these issues is much more  more...

Goals and Setting Goals ...inable goal embodies a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A well-constructed goal is challenging, yet achievable. It takes into account the abilities and resources available and requires the goal seeker to  more...

Effective Interfunctional Relationships Effective Interfunctional Relationships Whom did you talk with at work this week? To accomplish your goals in today's workplace, you not only have to interact with personnel in other departments, you often have to coordinate or even rely on them. Tasks are fluid and flow across functional boundaries. The products or services your company offers require a cooperative effort to produce. But by  more...

Business Writing Know Your Readers and Your Purpose ...ifying who your audience is and what your purpose is will guide you in selecting an appropriate tone for your business message. Tone is a significant element in writing one that affects how the reader will respond to your message. Tone refers to the writer's attitude toward the reader and subject matter as expressed in the way the message is written. Have you ever received a memo that annoyed  more...

Interpersonal Communication Targeting Your Message ...way we perceive the world and use this understanding as a guide to our communication with others.' In other words, understanding who you're talking to is as important as understanding what you're trying to communicate. Additionally, it is important to understand the role the medium, context, and other variables have on the communication process so you can optimize factors that are under your  more...

Introduction to Business Analysis Essential Competencies ...ndamental concepts and knowledge areas as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). This course also covers the essential competencies required for effective business analysis, including behavioral characteristics, business and software knowledge, and communication and interaction  more...

Introduction to Business Analysis Planning ...s modeling and structured walkthroughs as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). This course also provides an overview of conducting a stakeholder analysis, including techniques such as RACI matrices and stakeholder maps. Finally, techniques for planning business analysis activities  more...

Planning Business Analysis Communication Monitoring ...niques like the structured walkthrough as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). This course also provides an overview of the plan requirements management process, including techniques like problem tracking and decision analysis to create the requirements management plan. Finally,  more...

Business Analysis Requirements Elicitation ...n overview of requirements elicitation as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). Specifically, this course introduces the importance of activities like brainstorming to prepare for requirements elicitation. Techniques for conducting requirements elicitation like document and  more...

Business Analysis Requirements Management Communication ...s like baselining and problem tracking as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). This course also covers maintaining and preparing requirements with a requirements package, and communicating requirements through requirements workshops and structured walkthroughs. This course provides  more...

Business Analysis Enterprise Analysis ...des an overview of enterprise analysis as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). Specifically, this course details defining business needs and gaps, assessing capability gaps, and determining a solution approach. This course also provides an overview of defining solution scope and  more...

Business Analysis Introduction to Requirements Analysis ... introduction to requirements analysis as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). Specifically, this course covers methods for prioritizing requirements such as a MoSCoW analysis, and introduces the use of techniques like data flow diagrams to organize requirements. The course also  more...

Business Analysis Verify and Validate Requirements ...ew of requirements analysis activities as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). Specifically, this course covers the purpose and techniques for defining assumptions and constraints. This course also provides a description and techniques for verifying and validating requirements for  more...

Writing a Business Case Writing a Business Case Which would you rather do: prepare a business case for your latest project or go to the dentist? Given the choice, many of us would tend to choose the latter. Whether you want to invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned,  more...

Business Analysis Solution Assessment and Validation ... of solution assessment and validation as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). Specifically, this course introduces the elements and techniques for assessing a proposed solution, allocating requirements, and assessing organizational readiness. This course also provides an overview  more...

Support Center Tools Technologies and Metrics ...draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSR is expected to use when dealing with individual customers and participating in the overall operation of the Support Center. The skills and knowledge required include how to use tools associated with problem,  more...

Planning Managing Project Human Resources Simulation ... Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned You're a project manager for a food and beverage testing company Hoit Laboratories. As a seasoned PM, you're currently managing a number of testing and development projects simultaneously. And each project and project team under your supervision is at a different stage of development. This simulation is  more...

Achieving Success the Help of a Mentor ...rganization to mentor you. Maybe a manager has offered to guide you up the organization ladder. Or perhaps you're participating in an organizationwide mentoring program. Whatever the case, you'll want to make the most of having a mentor in your corner. In "Achieving Success: the Help of a Mentor," you'll learn how a mentor can help you guide your own career. You'll explore how to build a  more...

Identifying Project Risk ... Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned The success of every project relies on a thorough investigation into all potential risks that face the project throughout its life cycle since every project involves some degree of risk. The rewards of investigating potential project risks always outweigh the time investment made in doing so; therefore,  more...

Developing and Controlling the Project Schedule ... Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned The project schedule is critical to project management. It determines the planned start and finish dates for project activities and milestones. It also confirms which activities are dependent on others, therefore enabling the project manager to prioritize the order in which activities are completed.  more...

Monitoring and Controlling Project Scope ... Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned A project manager's key responsibility is to ensure that the project is carried out in a controlled manner, according to plan. However, a project can quickly spin out of control if changes to the product's scope are not detected and managed properly. Two processes in particular enable a project manager  more...

Integrated Project Change Control and Close ... Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Change is inevitable. Environmental, technological, legislative, and economical changes can have an immeasurable impact on individuals and organizations. In addition to these changes, a project environment could see change requests for additional features and functions from stakeholders. As a project  more...

Communicating Effectively with Project Stakeholders Simulation ... Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned A project manager is the communication hub through whom all project information flows. Customers, suppliers, project team members, and company executives all rely on the project manager for up-to-date information that has been processed and tailored to meet their needs. While mastering the technical  more...

Telesales Communications ...nal sales success. You will be given techniques that will guide your actions. You will be given strategies that will help you compensate for the telephone's lack of nonverbal cues. Since part of telephone communication requires listening, you'll be asked in this course to listen for various verbal cues. For this reason, certain sections of this course deviate from standard SkillSoft courses in  more...

The Role of Ethics in Project Management The Role of Ethics in Project Management PMI Do the right thing but make sure you do it on time, under budget, and within scope, all the while maintaining your professional integrity in a constantly evolving global business environment. How do project managers do it, given that most ethical dilemmas are not black and white and usually require diligent deliberation? Keeping with their vision  more...

Certified Associate in Project Mgmt PMBOK Guide - Fourth Edition-Aligned Certified Associate in Project Mgmt. (PMBOK Guide - Fourth Edition-Aligned) PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned  more...

Project Mgmt Professional PMBOK Guide-Fourth Edition-Aligned Project Mgmt. Professional (PMBOK Guide-Fourth Edition-Aligned) PMI Project Management Professional Project Management Professional (PMP) - PMBOK Guide - 4th Edition-Aligned  more...

MS Word for MAC 2011 Structuring and Organizing Documents MS Word for MAC 2011: Structuring and Organizing Documents Microsoft Microsoft Word for Mac 2011 provides many intuitive options for structuring your documents quickly and easily. This course demonstrates how to set margins and indents so your document uses proper page and paragraph spacing. If you're creating large documents with many pages, you might want to add page numbers to make your  more...

SAP Project Planning Implementation SAP Project Planning & Implementation SAP SAP provides tools to help businesses quickly and efficiently implement SAP through the Accelerated SAP (ASAP) Roadmap, and to configure SAP to fit the requirements of your business. This course surveys the key activities and tasks that make up the five phases of SAP implementation using ASAP methodology: Project Preparation, Business Blueprint,  more...

Cisco Switch 1 0 Analyzing Campus Network Designs Cisco Switch 1.0: Analyzing Campus Network Designs Cisco Cisco Certified Design Professional (CCDP ) 642-813 Implementing Cisco IP Switched Networks (SWITCH) v1.0 Over the last 50 years, businesses have achieved improving levels of productivity and competitive advantages through the use of communication and computing technology. Over the past 20 years the enterprise campus network has  more...

Support Center Tools Technologies Metrics ...draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSR is expected to use when dealing with individual customers and participating in the overall operation of the Support Center. The skills and knowledge required include how to use tools associated with problem,  more...

Managing Experienced Managers ... time, these managers can provide leadership and drive to guide the organization to new highs. So it's important that you devote time and other resources to ensuring their ongoing commitment to the organization's long-term and short-term goals. Managers with highly developed skills manage their teams and subordinates more efficiently, reduce overall employee turnover, and increase the  more...

Information Security Governance Strategies Goals ... an information security manager, it will be your role to guide your organization to where information-related risks are controlled and sound information security processes are being followed by each and every employee. In order to move a company from a current state, to a desired state, there are many steps that must be taken. This course examines what an information security strategy is,  more...

Project Communications Management PMBOK GUIDE -Fourth Edition- Aligned Project Communications Management (PMBOK GUIDE -Fourth Edition- Aligned) PMI  more...

Project Cost Management PMBOK GUIDE - Fourth Edition - Aligned Project Cost Management (PMBOK GUIDE - Fourth Edition - Aligned) PMI  more...

Project Human Resource Management PMBOK GUIDE - Fourth Edition- Aligned Project Human Resource Management (PMBOK GUIDE - Fourth Edition- Aligned) PMI  more...

Project Integration Management PMBOK GUIDE - Fourth Edition-Aligned Project Integration Management (PMBOK GUIDE - Fourth Edition-Aligned) PMI  more...

Project Management Essentials PMBOK GUIDE - Fourth Edition-Aligned Project Management Essentials (PMBOK GUIDE - Fourth Edition-Aligned) PMI  more...

Project Procurement Management PMBOK GUIDE - Fourth Edition-Aligned Project Procurement Management (PMBOK GUIDE - Fourth Edition-Aligned) PMI  more...

Project Quality Management PMBOK GUIDE- Fourth Edition-Aligned Project Quality Management (PMBOK GUIDE- Fourth Edition-Aligned) PMI  more...

Project Risk Management PMBOK GUIDE - Fourth Edition-Aligned Project Risk Management (PMBOK GUIDE - Fourth Edition-Aligned) PMI  more...

Project Scope Management PMBOK GUIDE - Fourth Edition - Aligned Project Scope Management (PMBOK GUIDE - Fourth Edition - Aligned) PMI  more...

Project Time Management PMBOK GUIDE - Fourth Edition - Aligned Project Time Management (PMBOK GUIDE - Fourth Edition - Aligned PMI  more...

IFRS Transitioning to IFRS ... characteristics and must develop its own roadmap to help guide it through the operational adjustments. Organizations should also consider the HR implications of switching to IFRS, as they could face pitfalls if they fail to plan wisely, consult with experts, or assign responsibilities with care. These pitfalls include significant budget over-runs, costly errors, inefficiencies, and increased  more...

Extending Publisher 2007 Beyond Publications Extending Publisher 2007 Beyond Publications Microsoft You can do more with Office Publisher 2007 than create basic desktop publications. New and enhanced capabilities guide you through the processes of creating and distributing your work either in print, on the Web, or by e-mail. This course explains such Microsoft Office Publisher 2007 features as e-mail and catalog merging capabilities,  more...

Basic Presentation Skills Creating a Presentation ...an transform those ideas into a script or notes that will guide you through the presentation. You should start with an introduction, where you grab the attention of the audience and tell what you are going to do. Next, you need to support each of your key points and, at the same time, not lose the attention of the audience. At the end of your presentation, you need to give your audience a clear  more...

Ethical Decision-Making in the Workplace Ethical Decision-Making in the Workplace How do you go about making the best ethical decision possible? Sometimes there are gray areas between what is right and what is wrong. Do you have the tools necessary to ethically lead you in your work practices? When you are able to recognize areas in which ethical problems occur in the workplace and are aware of the various arguments and  more...

Preparing for Effective Business Meetings Preparing for Effective Business Meetings Whatever their format, efficient meetings are those that not only accomplish tasks but progress in a way that makes the best use of participants' time. Because meetings are one of the most expensive modes of communication in today's organizations, it's critical that you optimize the time you spend in them. Running an effective meeting starts with  more...

So You Wanna Be a Mystery Writer Learn from a working mystery writer how to write mystery novels. This course is designed for the working or aspiring writer who wants to create compelling mystery fiction. The course gives you a jumpstart on getting ideas, developing characters, plotting, planting clues, and getting published. Worksheets, a web-based library of resources, book recommendations and examples from published and  more...

Resume Writing This course demonstrates the process of writing a resume that will result in an interview. Designed for anyone who needs a resume, this course will guide students through the process. An overview of resumes including their use, what potential employers look for and styles will be discussed. Comparisons between the job market and individual goals will be made and applied to the process. A  more...

Hazardous Waste Management and Shipping for Environmental Professionals ...iew of hazardous waste management laws and regulations, a guide to complying with the myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment, storage and disposal facilities, and how to properly keep records for  more...

How to Find Legitimate Home Employment ... rewarding aspects of working from home by using a how-to guide that will make your efforts easier. If you are looking to work at home and are looking for a guide that will show you step-by-step how to accomplish this goal, this is it. You?ll learn how to find a legitimate business, where to look, what you will do to start the business, and what is involved after that. The course is designed  more...

Fireworks MX Advanced Third of a 3 part course, animation, special effects, compressing and advanced features of Fireworks MX Fireworks MX Advanced is the Third and final class of a 3-part course; students are required to have access to the Internet and basic Internet and computer (file structure) knowledge, taken the Introduction and Intermediate to Fireworks MX class, have Fireworks MX or Fireworks 4 software  more...

Object-Oriented Analysis & Design using UML This will be an eight week course introducing OO Analysis & Design. Each concept taught will be applied to a real world system in a step-by-step modeling of the same. Topics Covered : Why OO, What is UML, Outline of development process, Use Cases, Class Diagrams( basic concepts ), Interaction Diagrams, Class Diagrams( advanced concepts ), Packages & Collaborations, State Diagrams, Activity  more...

Writers at Work: A Review for Professionals - Part I Covers the most basic aspects of good writing on the job. This is the first of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the most basic aspects of good writing on the job: understanding good  more...

Writers at Work: A Review for Professionals - Part II: Punctuation This, the second of four review courses, focuses on punctuation. This is the second of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II of the review covers punctuation,  more...

Writers at Work: A Review for Professionals - Part III: Achieving Clear, Concise Writing This review will help you develop a clear, concise, and dynamic writing style. This is the third of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take all four courses in sequence, they may also pick and choose the individual courses that suit their needs. Part III of the review  more...

Writers at Work: A Review for Professionals - Part IV: Achieving a Professional Style Develop a readable style and design visually appealing documents. This is the last of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take all four courses in sequence, they may also pick and choose the individual courses that suit their needs. Part IV of the review will help the  more...

Understanding Health Insurance: A Guide To Professional Billing & Coding ...is complex discipline. Understanding Health Insurance: A Guide To Professional Billing & Coding) This course is designed to teach you about medical billing and the proper usage of the International Classification Diagnostic Coding System (ICD-9) and the Current Procedural Coding System (CPT). You will learn the three of levels of the CPT coding system and how they affect claims reimbursement.  more...

Essential Legal and Ethical Principles of the Medical Office ...and ethical boundaries. This course will also serve as a guide to help you resolve the many legal and ethical questions you may reasonably expect to face as a health care practitioner. FREQUENTLY ASKED QUESTIONS Legal Aspects of the Medical officeQ: How long will it take me to complete this course? A: The course is designed to run over a 10-week time frame. Depending on the amount of time  more...

An Entrepreneur`s Guide To Starting A Medical Billing Company ...ased medical billing business. The course is designed to guide you on how to establish yourself as a medical billing company. Additionally, this course is also designed to guide you on how to market your services with mailers, what to expect when you hear from a potential client, and pricing your services. The contents of this course will give you an outline of what to expect, say, and bring  more...

Paralegalism Career Overview Start a new career. Students learn about law and the role of the paralegal and what it takes to become one. Paralegals can assist lawyers in the delivery of many basic services. A paralegal`s general knowledge about the American Legal System and specific knowledge about civil and criminal law can enhance a paralegal`s value in the workplace. Gaining an overview of the law can provide students  more...

Introduction to Law This class provides students with the basic principles of law, such as the difference between civil and criminal laws. Students will also explore diverse areas of the law like cyberlaw, insurance, e-commerce and will, trusts and estates. Legal systems exist to serve the interests of the citizenry. Laws under such systems can deal with the public and private safety and health of citizenry, the  more...

Contract Law Contracts form the primary basis for commercial activity in society. Learn the A-Z basics of contract law. By creating rules about what constitutes contracts (basic contract law), society describes those agreements that help a society to conduct business. Specialized rules apply to sales and lease contracts. For this Basic Completion course, students will contact the instructor who will guide  more...

Business Organizations and the Law Learn about different business organizations and the criteria that defines their operations. By allowing for the creation of different kinds of business organizations, society ensures that different kinds of businesses can exist to meet the different demands of the marketplace. These business organizations may appoint individuals to act on their behalf. They also must abide by certain minimal  more...

Property, Regulation and Commercial Paper This course focuses on property interests, the impact of government regulations and how to create and use negotiable instruments. To allow for the more orderly transfer of legal interests, societies have created laws that describe the different types of interests and how to transfer such interests. This course focuses on property interests, the impact of government regulations and how to create  more...

Ethics and the Law This course focuses on the ethics involved in the practice of law Attorneys and paralegals need to engage in ethical behavior, because of the duties they owe to their clients and to the legal system. They have access to clients` information or property or to information disclosed with an expectation of confidentiality. Therefore, attorneys and paralegals need to appreciate the degree to which  more...

Manufactured Housing Appraisal/Valuation Course ... a Manufactured Home, using the NADA Manufactured Housing Guide and other methods. This course is designed to allow you to sit for various exams that may lead to Certification. Successful completion of this course will enable the graduate to prepare for various exams that may lead to becoming a Certified Manufactured Home Appraiser. You will learn to complete appraisals for Bankruptcy  more...

Writing User Guides ...ople who want to focus on writing effective user (how-to) guides. Designed for people who want to enter the technical writing field, this course focuses on writing effective user (how-to) guides and gives an introduction to the job of a user guide writer. Whether writing for the users of a company?s computer system, for cashiers who need to know how to use a scanner, or for owners of a new  more...

A+ 2003 Complete Bundle (90 days of online training for PC Technicians) ...ctive glossary, real world training examples, system user guide, pop-up definitions, interactive hands-on lessons, simulations, audio narration, graphics, animations, screenshots and much more! To become A+ certified through CompTIA, you must pass two exams: the Core test and the DOS/Windows test. Neither of these exams is included in this training course ? you must pay for and take them at an  more...

Spanish for Health Professionals (Intermediate) Self-Directed A su salud! (To Your Health!) is an exciting and groundbreaking intermediate-level Spanish program for students and practicing health-care professionals. A su salud! promotes Spanish competency in language as well as cultural awareness of the Latino immigrant community through the use of broadcast-quality dramatic video and numerous imaginative interactive exercises. ?A su salud! (To Your  more...

Excellent English: A Writing Review - Part I: Sentence Structure Need help with your writing? This full review of the basics of sentence structure and parts of speech will get you started. This is the first of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the  more...

Excellent English: A Writing Review - Part II: Punctuation Get your mechanics and punctuation up to specs under the watchful eye of our expert instructor. This is the second of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. While it is preferable that students take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II  more...

Excellent English: A Writing Review - Part III: Achieving Clear, Concise Writing You will develop a clear, concise, and dynamic writing style that gets the attention of your reader. This is the third of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. While it is preferable that students take all three courses in sequence, they may also pick and choose the individual courses that suit their  more...

Complete Guide to Medical Math for the Health Care Professional (Crane) ...Guide to Medical Math for the Health Care Professional (Crane) is simply the best manual to master Medical Calculations! The Topic - After reading each topic introduction you will understand each skill and how to recognize those specific types of problems. Sample Problems - Sample problems are worked out step-by-step for you to use as guidelines when performing your own calculations. Tutor  more...

Beyond Grant Writing and Approaching Viable Funding Sources with Success ...n`s criteria for success. This self-directed course will guide the participant through the process of finding, applying and successfully engaging grant funding sources. The five (5) week course will start with the elements that lead to successful funding and include case studies of successful grant applications. A measure of success checklist will be presented for each possible grant  more...

Build a Powerful Marketing Strategy--Instructor-Led ...ul business becomes a whole lot easier. This course will guide you through the process of making these decisions, allowing you to develop a marketing strategy that will help your business succeed. Feedback on your work will be provided in the form of automated expert solutions. You can also see feedback on your submissions from others in your peer group, and your submission to assignment 3  more...

Build a Powerful Marketing Strategy--Self-Directed A Trump U Course- Without great marketing, your businesses can fail. With the right marketing strategy, you gain a big edge over your competition. In this course, learn to increase your sales through marketing. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of  more...

Turn Your Life Experience Into College Credit ...dvance your career. The purpose of this course is to help guide and make you think about your life and what you have learned. It is quite possible that your knowledge may be appropriate to earn you college credit. Using the various exercises, activities and readings you will learn how to earn college credit from an accredited college or university. This online course serves as a basic guide on  more...

Manufacturing Statistics Personal Training Library ...ducting process capability studies following QS-9000/AIAG guidelines, how to deal with process capability complications, and how to use z-tables. (2 Units; 2 Assessments; Approximately 6 hours of training.) The DOE: Screening Experiments course provides an overview of the full family of experimental designs but focuses on Screening Experiments, arguably the most important in the family of  more...

Six Sigma Black Belt Personal Training Library ...ducting process capability studies following QS-9000/AIAG guidelines, how to deal with process capability complications, and how to use z-tables. (2 Units; 2 Assessments; Approximately 6 hours of training.) The Measurement System Analysis (MSA) course includes detailed tutorials on many measurement system analysis techniques including how to conduct and analyze GR&R (Gage Repeatability and  more...

Planning & Implementing an Active Directory Infrastructure (70-294) In this newly released coursed you will learn all you need to know about planning and implementing an Active Directory Infrastructure for your Windows 2003 network. In this new course, you will learn how to plan and implement Active Directory Services in your Windows 2003 Server environment. You will also learn how to plan and implement an Active Directory Infrastructure. You will also get a  more...

RCRA and DOT Refresher ...iew of hazardous waste management laws and regulations, a guide to complying with the myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment, storage and disposal facilities, and how to properly keep records for  more...

RCRA Hazardous Waste Management for Generators ...iew of hazardous waste management laws and regulations, a guide to complying with the myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment, storage and disposal facilities, and how to properly keep records for  more...

Violence in the Workplace ...ogical criminal profiles. You?ll learn from the insider?s guide the moves employees and employers should take. Walk through a real workplace example, and learn what an employer and employees can do to avoid violence in the workplace. Finally, if violence does strike your workplace, learn how to meet it with an effective incidence response. No one gets hurt with a game pad or a joystick, but in  more...

Violence in the Workplace ...ogical criminal profiles. You?ll learn from the insider?s guide the moves employees and employers should take. Walk through a real workplace example, and learn what an employer and employees can do to avoid violence in the workplace. Finally, if violence does strike your workplace, learn how to meet it with an effective incidence response. No one gets hurt with a game pad or a joystick, but in  more...

Write for Business-Proofreader`s Guide-eBook ...Guide is a handy, quick reference guide containing all the information you need to accurately proofread your documents. The Proofreader`s Guide is a handy, quick reference guide containing all the information you need to accurately proofread your documents. This easy-to-search eBook covers punctuation, capitalization, spelling, usage, grammar, and more. The concise explanations, detailed  more...

Flash MX Series ...guide for using Macromedia Flash MX to create animations and interactive Web sites. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Welcome to Flash MX Series This series provides a practical guide for using Macromedia Flash MX to create animations and  more...

Introduction to Fireworks MX Using Fireworks to create professional images for the web or desktop work Introduction to Fireworks MX is the first class of a 3-part course; students are required to have access to the Internet, basic Internet and computer (file structure) knowledge, Fireworks MX or Fireworks 4 software installed in their computer and the course book ? Visual Quickstart Guide Macromedia Fireworks MX for Windows  more...

Accelerate your Business Growth--Instructor-Led ... Growth--Instructor-Led A Trump U Course This course will guide you through the process of developing a strategy for effectively introducing a new product or service (your "offering") to the marketplace. When you think about developing a product or service strategy, you should think about it in five distinct stages Here is the situation you`ll be facing: a local gym owner has a great idea for a  more...

Accelerate your Business Growth--Self-Directed ...s Growth--Self-Directed A Trump U Course This course will guide you through the process of developing a strategy for effectively introducing a new product or service (your "offering") to the marketplace. When you think about developing a product or service strategy, you should think about it in five distinct stages Here is the situation you`ll be facing: a local gym owner has a great idea for a  more...

Achieving Solar - An Introductory Guide ...ete the course sooner. Achieving Solar - An Introductory Guide In this online six-module course, you will gain an understanding of the fundamentals of U.S. energy consumption and a detailed primer on today`s solar energy applications. The difference between solar thermal systems and solar photovoltaic (PV) applications and technologies will be clarified. Climate, geographic, siting, and zoning  more...

Adobe Fireworks CS3 ...using html, java, and even CSS. With John Ulliman as your guide, you'll learn how to adjust, crop, and use filters on your digital pictures, scans and stock art. Plus, how to create composite images using layer techniques, adjustments and effects. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full  more...

Adobe Flash CS3 Professional: ActionScript 3 UI & Data ...Script 3 language in Flash CS3. With John Ulliman as your guide, this video series provides plenty of hands-on experience as you learn how to design a typical shopping application, handle external graphic data, and learn how to draw and manipulate graphs and display text data. You'll also look at different types of data and how to load and use them in your Flash applications, and discover how  more...

Adobe InDesign CS3: Essentials ...aining background make him an ideal InDesign CS3 software guide. In Part 1, he shows you how to navigate the new Adobe InDesign CS3 interface as well as all the paragraph, text, and character options available. In Part 2 you'll learn how to insert Photoshop, Illustrator and PDF files into your work and how to create and transform shapes and effects. Plus, you'll learn necessary skills for using  more...

Adobe Photoshop CS4 Extended: Essentials ...ls is intended for the beginner to intermediate user as a guide through comprehensive tutorials on color correction, layout techniques, special effects and image touch up. This series will give you the confidence and know-how to achieve fantastic results using Photoshop CS4 new interface and enhanced tools.This self-directed course can be completed within 90 days or sooner depending on time and  more...

Advanced Certificate in Technical Writing ...ical Writing Practitioner/Educator who will serve to help guide and administer the program. Open to new and existing technical writers and those seeking a new career track. No perquisites required. Course can be completed in as little as 3 months.Deferred Credit Card Payment Plan; Corporate PO Accepted; Financing Available Advanced Certificate in Technical Writing The Advanced Certificate in  more...

Customer Service Plus ...or Teaching Excellence. Lee is the co-author of A Woman?s Guide To Successful Negotiating (McGraw Hill) selected by Atlanta Woman magazine as one of the 50 best books for professional women and by Good Morning America as a featured book. He also has written a monthly career column for Monster.com, where he was their expert on negotiating. Frequently Asked Questions How long will it take me to  more...

ESL for Business - E-mail Communication ...agement). Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling card" to customers, vendors, and even associates and management within your own company. How do you feel about what you write: Do you feel that because English is your second language, you don't communicate as well as  more...

ESL for Business - Letters and Memos ...d peers). Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling card" to customers, vendors, and even associates and management within your own company. How do you feel about what you write: Do you feel that because English is your second language, you don't communicate as well as  more...

ESL for Business - Special Documents ...heir job. Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling card" to customers, vendors, and even associates and management within your own company. How do you feel about what you write: Do you feel that because English is your second language, you don't communicate as well as  more...

Maximize Profits by Managing Real Estate like an Entrepreneur--Instructor-Led ...r "Uncle Max," a successful real estate investor who will guide you in planning a management strategy for an apartment complex in Empire City. The work you do in these assignments will help prepare you to make more informed decisions when you invest in real estate. Your work for each assignment will be reviewed by a Trump University Certified Instructor. You will receive feedback within two  more...

Microsoft Outlook XP Certification Our Outlook XP provides a single location for organizing and managing all of your day-to-day information, from e-mail and calendars to contacts and task lists. Welcome to Microsoft Outlook XP Certification Our Outlook XP provides a single location for organizing and managing all of your day-to-day information, from e-mail and calendars to contacts and task lists. Our interactive training series  more...

Microsoft PowerPoint 2003 (Levels 1-2-3) Our Powerpoint 2003 provides a complete set of tools for creating powerful presentations and offers tools to allow you to organize and format your material easily. We suggest a 90 day period or sooner for completion of study. You will have 1 year access to this course. Microsoft PowerPoint 2003 Our Powerpoint 2003 provides a complete set of tools for creating powerful presentations and offers  more...

Microsoft Word 2003 (Levels 1-2-3) Our Word 2003 provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate online. Microsoft Word 2003 (Levels 1-2-3) Our Word 2003 provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate online.  more...

Microsoft Word XP Certification Our Word XP provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate online. Welcome to Microsoft Word XP Certification Our Word XP provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate  more...

Professional Bar Management ...ar owners and managers will find the course is a complete guide to understanding the mechanics of each particular job and the skills to lead a loyal and productive team. You will also learn ways to build customer relations and to promote sales for maximum profits. It is recommended that students also take the course "Bartending the Easy Way" for better understanding of the mechanics of  more...

SalesPlus ...or Teaching Excellence. Lee is the co-author of A Woman?s Guide To Successful Negotiating (McGraw Hill) selected by Atlanta Woman magazine as one of the 50 best books for professional women and by Good Morning America as a featured book. He also has written a monthly career column for Monster.com, where he was their expert on negotiating. Frequently Asked Questions How long will it take me to  more...

The Art of Active Listening ...or Teaching Excellence. Lee is the co-author of A Woman?s Guide To Successful Negotiating (McGraw Hill) selected by Atlanta Woman magazine as one of the 50 best books for professional women and by Good Morning America as a featured book. He also has written a monthly career column for Monster.com, where he was their expert on negotiating. Frequently Asked Questions How long will it take me to  more...

Windows Vista Essentials ...d functions and new features, this comprehensive training guide will showcase all that Windows has to offer. You can access this course for 1 year. Completion time varies based on user knowledge and skills. Welcome to Windows Vista Essentials Windows Vista Essentials offers the tools needed to become a proficient Microsoft Windows Vista user in no time through comprehensive lessons and  more...

Essential Spanish ...is fully supported by online tutors, who will monitor and guide your progress and offer individual support. They will contact you regularly by email to help with any problems. The course is divided into five short acts, each containing a number of scenes in various authentic situations. Each scene contains a set of exercises with a short test to see how you are getting along. Each act deals  more...

Learn Grammar the Easy Way (Part 1) Designed for people who want to improve their writing by brushing up on the basics of grammar This course is designed for people who want to get a better feel for grammar so that they can strengthen their writing skills. Many times before a person has met you face-to-face, they?ve met you through your words. You may have sent in a cover letter and resume for a job. You may have written a memo  more...

Learn Grammar the Easy Way (Part 2) A continuation of Learn Grammar the Easy Way , this course concentrates common errors in word usage Do you know which sentence in each pair below is correct? The fireworks against the black sky made a dramatic affect. The fireworks against the black sky made a dramatic effect. Neither Bob nor Tom was ready for the test. Neither Bob nor Tom were ready for the test. Its cold. It?s cold. Casey  more...

Fireworks MX Intermediate Second part of a 3 part course, learning advanced features of Fireworks to create commercial images and effects. Fireworks MX Intermediate is the second class of a 3-part course; students are required to have access to the Internet and basic Internet and computer (file structure) knowledge, taken the Introduction to Fireworks MX class, have Fireworks MX or Fireworks 4 software installed in their  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ...n actual medical reports. Textbook: H&P: A Nonphysician?s Guide to the Medical History and Physical Examination, 3rd ed., by John H. Dirckx, M.D., 2001. Published by Health Professions Institute, P. O. Box 801, Modesto, CA 95353. ISBN# 01-934385-34-3.4. Laboratory Tests and Diagnostic Procedures in Medicine Description: An introduction to six principal types of diagnostic procedure: physical  more...

Practical Grant Writing I with Mentor ...lanning, and collaboration. This course is a step-by-step guide to understanding the essentials of that process. To keep the cost of this course low, interaction will be limited. One hour of mentoring is included in the price. The mentor ™s role is to advise and coach you as you move through the lessons. If you would prefer more input throughout the course, please consider taking  more...

Practical Grant Writing II with Instructor ...lanning, and collaboration. This course is a step-by-step guide to understanding the essentials of that process. The instructor will lead you through each lesson and provide personalized feedback on assignments. Practical Grant Writing II What is commonly known as ?grant writing? is in fact a process that also includes research, planning, and collaboration. This course is a step-by-step guide  more...

Portfolio to Interview: Landing a Job as a Technical Writer ... Will Win You the Job", and Claywell's "The Allyn & Bacon Guide to Writing Portfolios". These texts are optional; all essential content is contained in the lessons. The full citations for the optional texts are as follows: Competency-Based Resumes: How To Bring Your Resume To The Top Of The Pile (Paperback) by Robin Kessler (Author), Linda A. Strasburg (Author) Paperback: 185 pages Publisher:  more...

Certificate in Professional Technical Communication ...ll be taught, from proposals to magazine articles to user guides and beyond, you can extend your capacity to cover a wide range of projects. Just as importantly, you can gain a broad set of skills that will benefit every project. The organizational skills required for a user guide, the attention to client guidelines required for a proposal, and the ability to weave in examples and interviews  more...

Up and Running with Visio 2000 To guide the home user or end-user through the basic concepts of working with stencils, templates, and charts in Microsoft Visio 2000  more...

Getting Started with Visio 2000 To guide the home user or end-user through the basic concepts of working with diagrams, shapes, and connections, using layout, and working with graphics in Microsoft Visio 2000  more...

Moving On with GoLive 5 To guide the learner through the process of using advanced animation and navigation techniques and to demonstrate the use of forms as web-site enhancement features  more...

The Online Branding Environment When a new marketing medium emerges, in this case, the Internet, marketers have to adapt. No matter how marketing savvy they may have been in the use of traditional media, such as newspapers, magazines, radio, and television, the Internet is a whole new world. In this course, marketers will be brought up to speed in the fast-paced world of online branding by a thorough examination of the  more...

Manager s Performance Guide - Team Conflict Skills There is little doubt that today's organizations are experiencing unprecedented changes in how they define themselves and accomplish their work. Nowhere are these changes more evident than in organizations' training and development departments. Managers are increasingly being asked to show how their training efforts add value to the organization, and that means being able to measure performance.  more...

Continual Quality Improvement The ISO 9000:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Measurement, Analysis, and Improvement is one vital component of the standard. This course examines the need to plan and implement measurement and monitoring activities to ensure that  more...

Strategic Management - Corporate Implementation ...develop action plans and functional tactics. Action plans guide strategic implementation by specifying a firm's given tasks for a particular period, while functional tactics are short-term activities that a firm undertakes to implement its strategies. The second step of corporate implementation is to integrate the strategies into the organization. The third and last step is made up of strategic  more...

HIPAA Implementing Privacy Rules The Health Insurance Portability and Accountability Act (HIPAA) mandates how healthcare plans, providers, and clearinghouses store and transmit individuals' health information. Implementation of and compliance with the HIPAA privacy rules is mandatory. These rules present significant challenges to the day-to-day operations of organizations involved in the healthcare industry. Organizations that  more...

Flash MX Techniques ...oftware to acquire more advanced skills. Rick Martin will guide you step by step through 10 complete projects, each covering a wide range of techniques to help you become more proficient with Flash MX. These include reproducing a fading text effect and creating a sliding menu. Work through each project at your own pace. Course Duration: 9.5 Hours Welcome Welcome and About This Course Heritage  more...

Flash MX Intermediate Developer ...pting in developer mode. Your instructor, Eric Hake, will guide you through the new features of the Flash MX Development tool. Timelines, shared libraries and templates will all be covered. Learn Flash MX components, such as check boxes, radio buttons, push buttons, list boxes, media controller, media sound and more. Course Duration: 7 Hours Introduction About this CD Support Website New  more...

FreeHand 9 ...inting you with the many tools of Freehand. She will then guide you through using layers, fills, strokes, blends, text, and even web art. Course Duration: 8 Hours Introduction Introduction About the Tutorials The Workspace Pointer Tool Lasso Tool Eyedropper Tool Text Tool Rectangle Tool Polygon Tool Ellipse Tool Spiral Tool Line Tool Freehand Tool Pen Tool Bezigon Tool Knife Tool Freeform Tool  more...

Managing SQL Server 2000 Databases To guide students in configuring, performing, and automating routine administrative tasks  more...

Planning and Implementing SAP Projects To implement SAP projects using the ASAP methodology and the SAP implementation guide  more...

An Essential Guide to Giving Feedback The performance of any business depends upon the performance of everyone within the organization. To ensure that all staff are meeting their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to  more...

Team Feedback A Guide Teamwork is playing an increasingly significant role in the majority of today's top companies. This is based on the assumption that working in teams leads to better business performance. In that case, you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's  more...

Giving Feedback A Manager s Guide The performance of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the  more...

Emotionally Intelligent Leadership Putting emotional intelligence to work is an emerging trend in corporate leadership. Developing the best talents in executives, managers, and others throughout the organization has become vital to corporate success. As a leader, you cannot rely upon your intellectual knowledge. You must have the interpersonal competence that comes with emotional intelligence. This course will guide you in  more...

Improving Your Cross-cultural Communications Picture the scene. You've been asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation?Thankfully, there are things you can do to improve your cross-cultural  more...

Difficult People in the Workplace Environment Do you grind your teeth in frustration each time you have to work closely with someone who drives you batty? Do you have to put up with difficult people at work on a regular basis? Has your physician told you that your blood pressure is at an all-time high? If you answered "yes" to any of these questions, it's probably time for you to learn to deal with difficult people at the office. This  more...

Competitive Intelligence Implementing a Competitive Intelligence System Competitive Intelligence: Implementing a Competitive Intelligence System offers the student an overview of what competitive intelligence (CI) entails, and how to develop and implement a CI system in an organization. The program covers in detail the benefits of having CI in an organization, as well as the steps of the CI process. It also covers the types of CI systems and how to select one.  more...

Managing Business Risk Developing a Risk Management Plan ... of a risk manager, and risk management models that could guide Parmelle a a s risk management program. Unit 2: The Risk Management Environment (0.5 - 1 hour) Categorize business-related risks. Identify company-specific factors that can affect the risk management environment. Identify methods that can be used to assess  more...

NetWare 5 Administration - Part 1 ...licenses, and security. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Identify the salient features and functionalities of NetWare 5. Understand the role of Novell Directory Services (NDS) in accessing and managing network services. Set up a Novell NetWare 5 workstation.  more...

NetWare 5 Administration - Part 2 ...naging the file system. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Set up and configure network printing services by using Novell Distributed Print Services (NDPS). Identify the file system management utilities. Display file system information by using system  more...

NetWare 5 Administration - Part 3 ...Services (NDS) security. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Describe NetWare 5 file system security. Plan and implement file system security, and file and directory attribute security. Create and manage login scripts. Manage NDS security. C ontent  more...

NetWare 5 Administration - Part 4 ... by using Z.E.N. works. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Distribute and manage applications by using Z.E.N. works. Manage workstations by using Z.E.N. works. C ontent Emphasis Skills-Based A udience This course is intended for network  more...

NetWare 5 Administration - Part 5 ... of a NetWare 5 server. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Manage Resources in a multicontext environment. Identify the concepts associated with installing a NetWare 5 server. Perform a NetWare 5 server installation. C ontent Emphasis Skills-Based  more...

NetWare 5 Advanced Administration - Part 1 ...5 or Windows NT. This course series is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Upgrade to NetWare 5 Duration: 2 - 3 Hour(s) Identify the ways to upgrade an existing NetWare server to NetWare 5. Identify each of the  more...

NetWare 5 Advanced Administration - Part 2 ...5 or Windows NT. This course series is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Queue-Based Network Printing Duration: 2 - 3 Hour(s) Identify the tasks to set up queue-based printing. Perform the steps to create a  more...

NetWare 5 Advanced Administration - Part 3 ...5 or Windows NT. This course series is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Novell Network Backup and Restore Duration: 3 - 4 Hour(s) Identify components required to complete the Storage Management Services (SMS)  more...

NetWare 5 Advanced Administration - Part 4 ...5 or Windows NT. This course series is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Installing a Web Server Duration: 2 - 3 Hour(s) Identify the components of a Web server. Perform the steps to install a FastTrack  more...

NetWare 5 Advanced Administration - Part 5 ...5 or Windows NT. This course series is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Maintaining Novell Directory Services Duration: 1 - 2 Hour(s) Match replica types with their functions. Identify causes of delay in the  more...

SAP R 3 FI AR AP Organization Master Records and Posting ...ucture in the R/3 System. Customizing. Implementation Guide (IMG). Display Structure. Global Settings. Creating a Display Variant. Column Heading. Displaying Fields during the Creation of Master Data. Unit 2: Master Data Duration: 2 - 3 Hour(s) Create. Creating Master Data. Starting the Program. General Data. Company Code Data. Displaying Master Data.  more...

SAP R 3 v4 x FI Payments ...nk Master Data. Bank Data. Customizing Implementation Guide. Calling up Bank Data. Displaying General Bank Data. Displaying Bank-Specific Data. Configuring Payments. Payment Block Reasons. Paying Company Code. Sending Company Code. Payment Methods for the Country. Payment Methods for the Company Code. Bank Selection. Unit 2: Parameters for Payment Transactions  more...

Object Analysis Design Design Implementation ...llaboration Diagrams show system behavior. Identify the guide lines which need to be followed when designing Object Types. Identify the decisions needed to made about Associations during the OOD phase. Identify the use of Inheritance during Object Oriented Design. Identify the benefits of a reusable design component in Object Oriented Design. Identify the tactical design issues in  more...

Windows NT 4 0 User Fundamentals ... allow you to verify your understanding of key skills and guide you back to any content that warrants further study. L earn To: Perform tasks from the Desktop. Understand the basics of using Windows NT 4.0 Workstation. Use Explorer to view and manipulate files and folders in Windows NT Workstation. C ontent Emphasis Skills-Based A udience This course  more...

NetWare 5 Administration - Part 1 ... licenses, and security. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Identify the salient features and functionalities of NetWare 5. Understand the role of Novell Directory Services (NDS) in accessing and managing network services. Set up a Novell NetWare 5 workstation.  more...

NetWare 5 Administration - Part 2 ...anaging the file system. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Set up and configure network printing services by using Novell Distributed Print Services (NDPS). Identify the file system management utilities. Display file system information by using system management  more...

NetWare 5 Administration - Part 3 ...Services (NDS) security. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Describe NetWare 5 file system security. Plan and implement file system security, and file and directory attribute security. Create and manage login scripts. Manage NDS security. C ontent  more...

NetWare 5 Administration - Part 4 ...s by using Z.E.N. works. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Distribute and manage applications by using Z.E.N. works. Manage workstations by using Z.E.N. works. C ontent Emphasis Skills-Based A udience This course is intended for network support  more...

NetWare 5 Administration - Part 5 ...n of a NetWare 5 server. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Manage Resources in a multicontext environment. Identify the concepts associated with installing a NetWare 5 server. Perform a NetWare 5 server installation. C ontent Emphasis Skills-Based  more...

NetWare 5 Advanced Administration - Part 1 ...95 or Windows NT. This course series is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Upgrade to NetWare 5 Duration: 2 - 3 Hour(s) Identify the ways to upgrade an existing NetWare server to NetWare 5. Identify each of the  more...

NetWare 5 Advanced Administration - Part 2 ...95 or Windows NT. This course series is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Queue-Based Network Printing Duration: 2 - 3 Hour(s) Identify the tasks to set up queue-based printing. Perform the steps to create a print  more...

NetWare 5 Advanced Administration - Part 3 ...95 or Windows NT. This course series is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Novell Network Backup and Restore Duration: 3 - 4 Hour(s) Identify components required to complete the Storage Management Services (SMS) backup  more...

NetWare 5 Advanced Administration - Part 4 ...95 or Windows NT. This course series is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Installing a Web Server Duration: 2 - 3 Hour(s) Identify the components of a Web server. Perform the steps to install a FastTrack Server.  more...

NetWare 5 Advanced Administration - Part 5 ...95 or Windows NT. This course series is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Maintaining Novell Directory Services Duration: 1 - 2 Hour(s) Match replica types with their functions. Identify causes of delay in the  more...

NDS Design and Implementation Part 1 ...5) prior to taking this course. This is an approved study guide that will help you prepare for certification exam 50-634 and is equivalent to Novell class 575. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: NDS Design Theory Duration: 1 - 2 Hour(s) Identify why NDS design is important to the success of a network. Identify the tasks of personnel roles needed in  more...

NDS Design and Implementation Part 2 ...1) prior to taking this course. This is an approved study guide that will help you prepare for certification exam 50-634 and is equivalent to Novell class 575. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Planning the User Enviornment Duration: 3 - 4 Hour(s) Identify the elements that comprise the needs analysis document. Identify the NDS objects used to  more...

NetWare Service and Support Upgrade - Part 1 ...y the steps of a troubleshooting model. Identify the guidelines for preventing Electrostatic Discharge (ESD). Identify the LAN information to be logged when documenting a network. Identify the requirements for accessing Novell Internet services. Access information stored in the Micro House Technical Library (MHTL). Troubleshoot a network problem by using the Novell  more...

NetWare Service and Support Upgrade - Part 2 ...s (course 82211). This course series is an approved study guide that will help certification candidates prepare for exam 50-635 and is equivalent to Novell class 580. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Working With Networks Duration: 3 - 4 Hour(s) Identify the characteristics of a Token Ring network. Identify the sequence of activities  more...

NetWare Service and Support Upgrade - Part 3 ...ourses 82211-12). This course series is an approved study guide that will help certification candidates prepare for exam 50-635 and is equivalent to Novell class 580. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: NetWare Installation Duration: 3 - 4 Hour(s) Identify the strategies, benefits and the drawbacks of the six levels of RAID. Identify the  more...

NetWare Service and Support Upgrade - Part 4 ...ourses 82211-13). This course series is an approved study guide that will help certification candidates prepare for exam 50-635 and is equivalent to Novell class 580. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Troubleshooting NDPS Printing Duration: 3 - 4 Hour(s) Match the NDPS components with their functions. Identify the characteristics of public  more...

NetWare Service and Support Upgrade - Part 5 ...ourses 82211-14). This course series is an approved study guide that will help certification candidates prepare for exam 50-635 and is equivalent to Novell class 580. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Troubleshooting the Server Duration: 2 - 3 Hour(s) Identify the features of the different types of patches used by NetWare. Install the  more...

NetWare and Windows NT Integration - Part 1 ... NetWare Network. This course series is an approved study guide based on Novell Course 555 that will help certification candidates prepare for exam 050-644. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Windows NT: An Introduction Duration: 2 - 3 Hour(s) Select the most suitable operating system for a given networking environment. Sequence the steps  more...

NetWare and Windows NT Integration - Part 2 ...king this course. This course series is an approved study guide based on Novell Course 555 that will help certification candidates prepare for exam 050-644. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Managing Windows NT User Security Duration: 2 - 3 Hour(s) Match the methods that are used for implementing security in Windows NT and their functions.  more...

NetWare and Windows NT Integration - Part 3 ... NetWare Network. This course series is an approved study guide based on Novell course 555 that will help certification candidates prepare for exam 050-644. Participants should have taken the first two parts of this series (courses 82505 and 82506) prior to taking this course. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: User Access in an Integrated Network  more...

CIW E-Commerce Designer Part 5 Transaction Mgt ...te Manager components with their functions. Identify the guidelines for customizing a Web site. Identify the entities that participate in e-commerce processes. Identify the guidelines for choosing payment methods. Identify the requirements for online credit card processing. Identify security risks involved in e-commerce. Identify the purposes of security in e-commerce. Sequence the steps  more...

Macromedia Flash MX Part 2 Animation Basics ...romedia Flash MX. To identify guidelines for importing graphics in Macromedia Flash MX. To identify characteristics of animation in Macromedia Flash MX. To identify considerations for creating a tween in Macromedia Flash MX. To identify uses of guide layers in Macromedia Flash MX.  more...

Economics The Principles of Economics ...t with Icon International, to discuss the main ideas that guide economic thinking, how people interact and make decisions, and how the economy works as a whole. Ronald will be asking you questions about the main economic principles, economic analysis and policy, factors of production, and economic growth. Unit 2: Economic Markets (1 - 2 hours) Compare Public and  more...

Economics Products and Markets ...our expertise in the field of economic market analysis to guide them through some business concepts. Unit 2: Market Competition (1 - 2 hours) Identify the characteristics of perfect competition. Identify the relationship between the demand curve and the marginal revenue curve in a perfectly competitive market.  more...

Call Center Mgt Managing an Inbound Call Center ...t affect call centers. The program also gives the student guidelines for establishing a call center, as well as things to remember when establishing the call center. Learning the material in this program, the student will be able to establish a call center, identify the call center managers' typical responsibilities, and determine the necessary technologies needed to best serve the company's  more...

Exit Interviewing Skills The Termination Process ...iewing: The Termination Process covers how to monitor and guide your employees' performance, as well as how to terminate employment lawfully. The program also covers how to explain performance standards to employees, how to document performance and misconduct issues, and how to improve employees' performance. In addition, it teaches how to discipline employee misconduct, prepare for a  more...

Managerial Leadership Creating a Vision ...c steps to complete when drafting a vision statement, and guidelines for communicating the vision. In addition, this program provides steps for setting goals that are aligned with an organization's vision. Learn To Choose questions to answer when defining your organization's vision. Identify steps for writing a vision statement.  more...

Goal Setting Goal Setting Tools for Managers ... Goal Setting Tools for Managers,'' you will learn how to guide employees and mentees through the goal-setting process. You will learn how to foster an enthusiastic and supportive environment for goal setting as well as how to motivate individuals to continually set new and challenging goals. Learn To Identify the criteria for meaningful incentives.  more...

Facilitation The Facilitation Process ... to prepare for a facilitation, the most effective way to guide a meeting, and the best way to achieve sustainable results. Specifically, they will learn how to assess a team's situation and needs, how to apply structural tools to make a meeting successful, and how to ensure that every team member participates. Learn To Apply strategies to help teams move from  more...

Communicating with Power and Confidence Do you want to be an effective and powerful communicator? Do you want to take charge, welcome responsibility and view challenge as an opportunity? In today's workplace, when administrative support professionals talk, supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only  more...

Six Sigma Team Dynamics and Performance ...his course, Six Sigma Team Dynamics and Performance, is a guide for understanding and improving Six Sigma teamwork. You'll learn about team member roles, responsibilities, and interaction styles, as well as methods for resolving team and people problems. In addition, you'll learn about that all-important organization gathering, the team meeting. Specifically, you'll learn which factors lead to  more...

Six Sigma and the Voice of the Customer ...his course, Six Sigma and the Voice of the Customer, is a guide to understanding VOC and Six Sigma's strategies for identifying customers and collecting customer data. In Lesson One, you'll learn about different customer types and prioritizing those customers. In Lesson Two, you'll learn about customer data sources and methods for collecting that data. Six Sigma is a registered Trademark of  more...

Program Life Cycle and Organization Regardless of your industry, programs and program management exist within their context and act as the infrastructure for implementing strategies. Effective program managers must be mindful of how different industries can impact program life cycles and the benefits they are designed to reap, and must continually refine their skills for adapting program life cycles to strategic goals. This course  more...

Monitoring Controlling and Closing Programs Monitoring and controlling is an essential feature of program management, which allows you to ascertain the current benefit delivery status, ensure adequate resources are in place, and that changes are properly managed. Closing a program is a time for celebration. However, to be successful and ensure program benefits are achieved, monitoring, controlling, and closing processes must be followed.  more...

Portfolio Management Processes and the Organization As a process, portfolio management is a tool that involves executive management in assessing and meeting the needs and expectations of the organization. Whether working with programs or projects, effective portfolio management will give you the tools necessary to make the right organizational decisions. Portfolio management is not conducted in a vacuum; oftentimes the roles and processes will  more...

Portfolio Management Process Groups ... results. However, these processes should only be used as guidelines; portfolio management teams are always the ones who will make the decisions about how much of the processes they will use and how rigorously the processes will be implemented. Portfolio managers and team members should use this course as a high-level guide to the processes, inputs, and outputs that they should consider when  more...

Project Planning ...hange will be the most prepared. According to the PMBOK?? Guide - Third Edition, the Planning Process Group consists of the most processes--21 to be exact. The range of processes includes everything from developing a Project Management Plan, defining scope, and developing the schedule to planning for quality and identifying risks. All of these processes need to be skillfully handled with the  more...

Executing Monitoring Controlling and Closing a Project ... Groups to keep things on track.Using information from "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, learners will identify the purposes of the Executing, Monitoring and Controlling, and Closing Process Groups. They will be introduced to all of the associated processes and be able to describe the processes. The goal of the course is to provide learners  more...

OSHA 30 Hour for Construction - Online OSHA 30 Training ...zards of the job. A free 190 page down loadable PDF Study Guide comes with the course to ensure you are ready to take the final exam to receive your OSHA DOL 30 Hour Card. After successfully completing the course, participants will receive an OSHA 30-Hour Construction Outreach DOL course completion card via mail within 4-8 weeks. Who Should Take the Course? a Construction Employees with  more...

OSHA 30 Hour for General Industry - Online Training The OSHA 30 Hour Training is a comprehensive safety program designed for anyone involved in General Industry. Specifically devised for safety directors, field supervisors and foremen, the 30 Hour program provides complete information on OSHA compliance issues. OSHA recommends 10 and 30 Hour Outreach Training Programs as an orientation to occupational safety and health for workers covered by OSHA  more...

OSHA 10 Hour for General Industry - Online OSHA Outreach Training The OSHA 10 Hour for General Industry training course serves as an employee introduction to OSHA and regulations that are applicable to health and safety in the workplace. OSHA recommends 10 and 30 Hour Outreach Training Program courses as an orientation to occupational safety and health for workers covered by OSHA 29 CFR 1910. Workers must receive additional training, when required by OSHA  more...

OSHA - 10 Hour Construction Outreach Training Program - Online ...irements for proper aisle and passageway maintenance - Guidelines for identification and protection of floor opening - To understand the importance of effective egress fire protection program OSHA CARD: A US Department of Labor (OSHA) wallet card showing completion of OSHA 10 Hour Outreach Training for Construction will be mailed to you approximately 6 weeks after completing the  more...

OSHA 30 Hour Construction Outreach Training - Online The OSHA 30 Hour training is part of OSHA's Outreach Program to train workers in the basics of occupational safety and health. In this course, students will be introduced to the basic safe practices of identifying, reducing, eliminating and reporting hazards commonly found on a construction work site. New to the OSHA 30 Hour program is the 2010 addition of "Introduction to OSHA". This is a  more...

Bill Judges DOT 6060 Supervisor Drug and Alcohol Awareness Training - online The DOT 6060 Supervisor Drug and Alcohol Awareness online course features Bill Judge, a nationally known DOT Drug Law Expert. This course is designed to help you meet the Department of Transportation's training requirements for supervisors of covered safety-sensitive employees as described in 49 CFR Part 40. The training materials address reasonable suspicion as a performance issue, and as  more...

HAZWOPER 8 Hour Refresher with Blood Borne Pathogens Module The onlne HAZWOPER 8 Hour Refresher course meets the requirements in OSHA regulations 29 CFR 1910. 120 for eight hours of annual refresher training for workers at hazardous waste sites. This course is designed for general site workers who remove hazardous waste or who are exposed or potentially exposed to hazardous substances or health hazards. Topics include Hazardous Waste Operations and  more...

HAZWOPER 40 Hour Initial Training The 40-Hour HAZWOPER course is specifically designed for workers who are involved in clean-up operations, voluntary clean-up operations, emergency response operations, and storage, disposal, or treatment of hazardous substances or uncontrolled hazardous waste sites. The HAZWOPER course covers topics included in 29 CFR 1910 120. Topics discussed include protection against hazardous chemicals,  more...

SAP CON101 - Introduction to SAP Configuration ...s an introduction to SAP Configuration and Implementation Guide. This course is essential to SAP consultants, Project Managers and Business Analysts. Course Goal: - Introduction to the Implementation Guide - Setting up new SAP implementation projects - Working with the IMG - Project Analysis reporting Release: ECC 6. 0 (newest release) Audience: - SAP Consultants - Project  more...