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From Serebra Learning Corporation
Customer Service : First Impressions
In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. First impressions
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In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. First impressions
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Managing Yourself : Are you a Leader?
The last few decades have seen a revolution in the way businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff have become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills.
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The last few decades have seen a revolution in the way businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff have become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills.
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Managing Yourself : Strengthening your Position as Leader
The last few decades have seen a revolution in the way businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff has become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills.
more...
The last few decades have seen a revolution in the way businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff has become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills.
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KAZ (Keyboard AZ) Typing Tutor
...challenging economic climate employees' skills have never had a more direct impact on the bottom line of a business. Increased productivity through learning is the key to competitive advantage and what skill could be more fundamental to productivity than typing? Most employees will work with a PC keyboard to get the job done. Outlook, Word and PowerPoint are the most frequently used business
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...challenging economic climate employees' skills have never had a more direct impact on the bottom line of a business. Increased productivity through learning is the key to competitive advantage and what skill could be more fundamental to productivity than typing? Most employees will work with a PC keyboard to get the job done. Outlook, Word and PowerPoint are the most frequently used business
more...
ITIL Continuity and Availability Management
...had to face many disasters since the onset of the new millennium. There have been fires, hurricanes, tornadoes, floods, large-scale power outages, terrorist attacks, and damaging computer viruses, just to name a few. As businesses become more dependent on IT services, disasters such as these can disable or even ruin companies in the blink of an eye. The delivery and support of IT services are
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...had to face many disasters since the onset of the new millennium. There have been fires, hurricanes, tornadoes, floods, large-scale power outages, terrorist attacks, and damaging computer viruses, just to name a few. As businesses become more dependent on IT services, disasters such as these can disable or even ruin companies in the blink of an eye. The delivery and support of IT services are
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Critical Thinking Strategies Simulation
...s flagship software product. As a result, the company has had to hire a large number of new employees. Fred and Larry were successful managing RMS as a small company. However, neither has experience managing a larger entity, which is why they have hired you as general manager. Your primary responsibility, at least initially, will be to ease the company's transition from a small to a mid-size
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...s flagship software product. As a result, the company has had to hire a large number of new employees. Fred and Larry were successful managing RMS as a small company. However, neither has experience managing a larger entity, which is why they have hired you as general manager. Your primary responsibility, at least initially, will be to ease the company's transition from a small to a mid-size
more...
Self-empowerment Managing from Within
... ever thought that you could be the best boss you've ever had? By developing attitudes and skills that empower you, you can manage from within and become your own best boss. Self-empowerment is the process of taking responsibility for your attitudes, behaviors, and actions at work to maximize your effectiveness. As an empowered employee, you will be driven by ownership, initiative, and
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... ever thought that you could be the best boss you've ever had? By developing attitudes and skills that empower you, you can manage from within and become your own best boss. Self-empowerment is the process of taking responsibility for your attitudes, behaviors, and actions at work to maximize your effectiveness. As an empowered employee, you will be driven by ownership, initiative, and
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Teamwork and Emotional Intelligence
...at the top of the class at prestigious universities. Both had exceptional technical skills. Yet, after six months in the organization, Elizabeth seemed to be making a bigger impact and enjoying more success. She was friendly with members of her own department and knew many other people throughout the organization. People often came to her for advice, and she had no trouble recruiting assistance
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...at the top of the class at prestigious universities. Both had exceptional technical skills. Yet, after six months in the organization, Elizabeth seemed to be making a bigger impact and enjoying more success. She was friendly with members of her own department and knew many other people throughout the organization. People often came to her for advice, and she had no trouble recruiting assistance
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Getting Results without Authority Simulation
... version could not be produced cost-effectively. You have had past experience in production, as well as with "design for manufacturability" (DFM) programs, which incorporated manufacturing feedback early in the design process. You realize that such a program would reduce design iterations as well as production costs across the board. Having decided that you should be the one to lead such an
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... version could not be produced cost-effectively. You have had past experience in production, as well as with "design for manufacturability" (DFM) programs, which incorporated manufacturing feedback early in the design process. You realize that such a program would reduce design iterations as well as production costs across the board. Having decided that you should be the one to lead such an
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Cross-cultural Communications Simulation
...ld Strikers, a women's professional soccer team. The team had a mediocre record over the past season and did not draw as many fans as the more successful teams in the league. Now it's the off-season, and your job is to make changes to improve the team's on-field performance without going over budget. First, you'll meet with Maria Adalberto, the coach of the Springfield Strikers who is from
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...ld Strikers, a women's professional soccer team. The team had a mediocre record over the past season and did not draw as many fans as the more successful teams in the league. Now it's the off-season, and your job is to make changes to improve the team's on-field performance without going over budget. First, you'll meet with Maria Adalberto, the coach of the Springfield Strikers who is from
more...
Leading Generations X and Next
This course deals with the characteristics and needs of the two youngest generations in the work force--Generations X and Next. These two generations have quite different attitudes toward work and career development. The first lesson identifies the needs of younger people with regard to their unique position in modern markets, desire for flexibility, desired work rewards, and career development
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This course deals with the characteristics and needs of the two youngest generations in the work force--Generations X and Next. These two generations have quite different attitudes toward work and career development. The first lesson identifies the needs of younger people with regard to their unique position in modern markets, desire for flexibility, desired work rewards, and career development
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Analyzing Cash Flow Statements
...had to make a really tough business decision? They can be hard to make, especially since a bad decision can ruin a company. Fortunately there is a way to make a more informed and better business decision; by analyzing your company's financial statements. They contain information that can help you improve your company's efficiency and overall effectiveness. Cash flow statement analysis focuses
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...had to make a really tough business decision? They can be hard to make, especially since a bad decision can ruin a company. Fortunately there is a way to make a more informed and better business decision; by analyzing your company's financial statements. They contain information that can help you improve your company's efficiency and overall effectiveness. Cash flow statement analysis focuses
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Working with Complex Data in ColdFusion MX
To describe how to work with queries, arrays, and structures in ColdFusion MX Existing ColdFusion 5 users wishing to gain experience in advanced ColdFusion MX development; web and enterprise application developers who have had an introduction to ColdFusion development and wish to learn advanced development techniques
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To describe how to work with queries, arrays, and structures in ColdFusion MX Existing ColdFusion 5 users wishing to gain experience in advanced ColdFusion MX development; web and enterprise application developers who have had an introduction to ColdFusion development and wish to learn advanced development techniques
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Working with Persistent Data in ColdFusion MX
To demonstrate how to use ColdFusion MX to maintain persistent data in web applications Existing ColdFusion 5 users wishing to gain experience in advanced ColdFusion MX development; web and enterprise application developers who have had an introduction to ColdFusion development and wish to learn advanced development techniques
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To demonstrate how to use ColdFusion MX to maintain persistent data in web applications Existing ColdFusion 5 users wishing to gain experience in advanced ColdFusion MX development; web and enterprise application developers who have had an introduction to ColdFusion development and wish to learn advanced development techniques
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Creating Reusable ColdFusion MX Code
To describe how to create reusable code elements in ColdFusion MX Existing ColdFusion 5 users wishing to gain experience in advanced ColdFusion MX development; web and enterprise application developers who have had an introduction to ColdFusion development and wish to learn advanced development techniques
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To describe how to create reusable code elements in ColdFusion MX Existing ColdFusion 5 users wishing to gain experience in advanced ColdFusion MX development; web and enterprise application developers who have had an introduction to ColdFusion development and wish to learn advanced development techniques
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Enhancing ColdFusion MX Applications
To describe how to enhance ColdFusion MX applications by adding error-handling, search, and data-exchange functionalities to them Existing ColdFusion 5 users wishing to gain experience in advanced ColdFusion MX development; web and enterprise application developers who have had an introduction to ColdFusion development and wish to learn advanced development techniques
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To describe how to enhance ColdFusion MX applications by adding error-handling, search, and data-exchange functionalities to them Existing ColdFusion 5 users wishing to gain experience in advanced ColdFusion MX development; web and enterprise application developers who have had an introduction to ColdFusion development and wish to learn advanced development techniques
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CCNT Local Area Networks v6 Part 3
This course teaches Network Management and the tools and protocols associated with that. It also covers advanced network technologies including circuit switched services and packet switched services. A high level of computer skill is not required but learners will probably have had prior experience in the installation, support, and troubleshooting of computer networks.
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This course teaches Network Management and the tools and protocols associated with that. It also covers advanced network technologies including circuit switched services and packet switched services. A high level of computer skill is not required but learners will probably have had prior experience in the installation, support, and troubleshooting of computer networks.
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CCNT Local Area Networks v6 Part 2
This course covers transmission techniques and media. LAN components and Internetworking components are also taught. This course also covers access connectivity devices. A high level of computer skill is not required but learners will probably have had prior experience in the installation, support, and troubleshooting of computer networks.
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This course covers transmission techniques and media. LAN components and Internetworking components are also taught. This course also covers access connectivity devices. A high level of computer skill is not required but learners will probably have had prior experience in the installation, support, and troubleshooting of computer networks.
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CCNT Local Area Networks v6 Part 1
This course introduces LAN technologies and teaches LAN topologies. It also introduces LAN standards and covers the TCP/IP Protocol suite and IEEE standards. A high level of computer skill is not required but learners will probably have had prior experience in the installation, support, and troubleshooting of computer networks.
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This course introduces LAN technologies and teaches LAN topologies. It also introduces LAN standards and covers the TCP/IP Protocol suite and IEEE standards. A high level of computer skill is not required but learners will probably have had prior experience in the installation, support, and troubleshooting of computer networks.
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e-Mail and Browsing
...act of all these technologies, the Internet has certainly had the maximum effect on our communication methods. The Internet enables a number of people to access and use certain resources at the same time. It provides different services that make communication lively and effective, such as e-mail, newsgroups, chat, conferencing, radio broadcasts, and so on. To be able to use any of the services
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...act of all these technologies, the Internet has certainly had the maximum effect on our communication methods. The Internet enables a number of people to access and use certain resources at the same time. It provides different services that make communication lively and effective, such as e-mail, newsgroups, chat, conferencing, radio broadcasts, and so on. To be able to use any of the services
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From Online Training Directory
Rx Success Complete Guide to Medical Math for the Health Care Professional Crane
The 320 page Complete Guide to Medical Math for the Health Care Professional (Crane) is simply the best manual to master Medical Calculations! The Topic - After reading each topic introduction you will understand each skill and how to recognize those specific types of problems. Sample Problems - Sample problems are worked out step-by-step for you to use as guidelines when performing your own
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The 320 page Complete Guide to Medical Math for the Health Care Professional (Crane) is simply the best manual to master Medical Calculations! The Topic - After reading each topic introduction you will understand each skill and how to recognize those specific types of problems. Sample Problems - Sample problems are worked out step-by-step for you to use as guidelines when performing your own
more...
From 123-CBT Computer Based Training
Oracle8 Backup and Recovery - Troubleshooting and Recovery
...t does not have a backup.
Recover a failed database that had a file in hot backup mode.
Identify the use of the v$backup view
Recover from the loss of an online redo log file.
Perform a complete recovery on an initially open database by using RMAN.
Identify the use of the Set Newname command.
Identify the implications of incomplete recovery.
Identify the reasons for incomplete recovery.
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...t does not have a backup.
Recover a failed database that had a file in hot backup mode.
Identify the use of the v$backup view
Recover from the loss of an online redo log file.
Perform a complete recovery on an initially open database by using RMAN.
Identify the use of the Set Newname command.
Identify the implications of incomplete recovery.
Identify the reasons for incomplete recovery.
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Internet Explorer 5 0 Fundamentals
...by using hyperlinks.
Navigate between Web Pages that you had visited in the current session.
Access a previously visited Web page by using the History pane.
Set up a Web page as a Start page by using the Internet Options dialog box.
Customize the display of a Web page.
Create a desktop shortcut to the current Web page by using the pop-up menu.
Search the contents of the current Web page
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...by using hyperlinks.
Navigate between Web Pages that you had visited in the current session.
Access a previously visited Web page by using the History pane.
Set up a Web page as a Start page by using the Internet Options dialog box.
Customize the display of a Web page.
Create a desktop shortcut to the current Web page by using the pop-up menu.
Search the contents of the current Web page
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Strategic Management Establishing Strategic Focus
... division of Icon. For several years, your department has had success producing robots for manufacturing and industrial companies. Recently, Icon's top management team has determined that it would be in the company's best interests to change directions and specialize in consumer products. As a Vice-President of Sales, you have been appointed as the leader of this strategic team. You have
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... division of Icon. For several years, your department has had success producing robots for manufacturing and industrial companies. Recently, Icon's top management team has determined that it would be in the company's best interests to change directions and specialize in consumer products. As a Vice-President of Sales, you have been appointed as the leader of this strategic team. You have
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Office XP New Features Part 2 Access Outlook FrontPage
...t required for New Features Part 1 but learners will have had some prior experience with Microsoft Office software. However, New Features Part 2 requires a higher level of skill as its emphasis lies in databases and networking software. Learners will need a basic knowledge of either Microsoft Office 97 or 2000 applications. This course will focus on new features within Office XP from the
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...t required for New Features Part 1 but learners will have had some prior experience with Microsoft Office software. However, New Features Part 2 requires a higher level of skill as its emphasis lies in databases and networking software. Learners will need a basic knowledge of either Microsoft Office 97 or 2000 applications. This course will focus on new features within Office XP from the
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Internet Explorer 6 User Fundamentals
This course provides the learner with an introduction to IE 6. It also covers Web page management and security, and features of the IE 6 suite including Newsgroups and NetMeeting. Learn To: o Identify features of the Internet. o Identify components of the Microsoft Internet Explorer 6 package. o Identify New Connection Wizard options to connect to the Internet. o Save a displayed Web
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This course provides the learner with an introduction to IE 6. It also covers Web page management and security, and features of the IE 6 suite including Newsgroups and NetMeeting. Learn To: o Identify features of the Internet. o Identify components of the Microsoft Internet Explorer 6 package. o Identify New Connection Wizard options to connect to the Internet. o Save a displayed Web
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Advanced Interpersonal Communication Comm to Build a Positive Culture
Advanced Interpersonal Communication: Communicating to Build a Positive Culture gives the student an overview of the dimensions of organizational culture and how communication perpetuates an organization's culture. This program also defines what a cultural network is and offers guidelines for using the cultural network to your advantage. Steps for empowering employees are also offered in this
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Advanced Interpersonal Communication: Communicating to Build a Positive Culture gives the student an overview of the dimensions of organizational culture and how communication perpetuates an organization's culture. This program also defines what a cultural network is and offers guidelines for using the cultural network to your advantage. Steps for empowering employees are also offered in this
more...
Word 2003 Expert Part 2
...sers to power users, although the vast majority will have had some exposure to previous versions of Word. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options French, German, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Forms and Document Security (1 hour)
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...sers to power users, although the vast majority will have had some exposure to previous versions of Word. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options French, German, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Forms and Document Security (1 hour)
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Excel 2003 Curriculum
This curriculum will prepare students for both the Microsoft Office Specialist and Microsoft Office Expert exams. The Microsoft Excel 2003 Fundamentals and Proficient User courses map to the Microsoft Office Specialist certification objectives for the Excel 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams, and have a solid foundation in
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This curriculum will prepare students for both the Microsoft Office Specialist and Microsoft Office Expert exams. The Microsoft Excel 2003 Fundamentals and Proficient User courses map to the Microsoft Office Specialist certification objectives for the Excel 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams, and have a solid foundation in
more...
Human Resource Law Understanding Privacy Rights
... Kramer, Sales Representative for HRL Solutions. You have had a number of training sessions with Dean, and this meeting has been organized as a final testing session. Unit 3:Privacy and E-communications (1 - 2 hours) Identify the laws that govern e-communications. Match the exceptions to e-communication privacy laws with their definitions.
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... Kramer, Sales Representative for HRL Solutions. You have had a number of training sessions with Dean, and this meeting has been organized as a final testing session. Unit 3:Privacy and E-communications (1 - 2 hours) Identify the laws that govern e-communications. Match the exceptions to e-communication privacy laws with their definitions.
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Women in Leadership Leadership Roles Styles
... order to achieve her current level of success, Robin has had to overcome many barriers to leadership, and because of this, she is very active in trying to address similar barriers within Icon. Today she will be testing your understanding of barriers to leadership with a series of questions and scenarios for you to evaluate. Unit 3: Understanding Leadership Styles (1 - 2 hours)
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... order to achieve her current level of success, Robin has had to overcome many barriers to leadership, and because of this, she is very active in trying to address similar barriers within Icon. Today she will be testing your understanding of barriers to leadership with a series of questions and scenarios for you to evaluate. Unit 3: Understanding Leadership Styles (1 - 2 hours)
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Outlook 2003 Fundamentals
...ted that the vast majority of learners will have at least had some exposure to previous versions of Outlook. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Working with Messages (1.5 - 2 hours)
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...ted that the vast majority of learners will have at least had some exposure to previous versions of Outlook. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Working with Messages (1.5 - 2 hours)
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Outlook 2003 Proficient User
...ted that the vast majority of learners will have at least had some exposure to previous versions of Outlook. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Contacts, Tasks, Notes, and Folders (1.5 - 2
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...ted that the vast majority of learners will have at least had some exposure to previous versions of Outlook. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Contacts, Tasks, Notes, and Folders (1.5 - 2
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Business Problem Solving Problem Solving Teams
In ''Business Problem Solving: Problem Solving Teams,'' you will learn about the responsibilities of a problem-solving team leader and how to manage a problem-solving team meeting. Additionally, the program provides you with processes and guidelines for motivating and communicating with team members. By learning the material in this unit, you will know your responsibilities as a team leader, be
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In ''Business Problem Solving: Problem Solving Teams,'' you will learn about the responsibilities of a problem-solving team leader and how to manage a problem-solving team meeting. Additionally, the program provides you with processes and guidelines for motivating and communicating with team members. By learning the material in this unit, you will know your responsibilities as a team leader, be
more...
Correcting Performance Problems Identifying Performance Problems
... David has been a very good employee, but recently he has had serious attendance problems, missing five days in the last month without giving notice and arriving late repeatedly. In the course of your meeting with David, you need to identify the cause of these problems. You should also identify the type of problem David is having and determine its severity. Unit 2: Identifying Achievement
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... David has been a very good employee, but recently he has had serious attendance problems, missing five days in the last month without giving notice and arriving late repeatedly. In the course of your meeting with David, you need to identify the cause of these problems. You should also identify the type of problem David is having and determine its severity. Unit 2: Identifying Achievement
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Correcting Performance Problems Disciplining Employees
...of one of your Account Executives, Eric Pullman. Eric has had problems correctly completing the order forms for his sales transactions, which could be deemed as a failure to meet Icon's quality standard. If you determine there is sufficient cause to take action with Eric, you must work with Carla to prepare for the disciplinary interview. A good decision regarding the disciplinary action and
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...of one of your Account Executives, Eric Pullman. Eric has had problems correctly completing the order forms for his sales transactions, which could be deemed as a failure to meet Icon's quality standard. If you determine there is sufficient cause to take action with Eric, you must work with Carla to prepare for the disciplinary interview. A good decision regarding the disciplinary action and
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Managing the Expert Developing a Successful Environment
... and a half years. As the VP of Human Resources, you have had a rather hands-off strategy in managing Barbara. However, due to the strong desire among members of middle management to have access to a life coach, your department plans to develop and implement an in-house program to meet that demand and Barbara's role will be lessened. A few HR employees will undergo a training program with
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... and a half years. As the VP of Human Resources, you have had a rather hands-off strategy in managing Barbara. However, due to the strong desire among members of middle management to have access to a life coach, your department plans to develop and implement an in-house program to meet that demand and Barbara's role will be lessened. A few HR employees will undergo a training program with
more...
Business Ethics Organizational Ethics
...not as many units will be available in the timeframe Icon had promised. You must decide whether to announce this to the public, thereby losing or deferring sales, or pre-sell the units anyway and deal with potentially dissatisfied customers when the product cannot be delivered. Unit 2: Overcoming Organizational Ethical Dilemmas (0.5 - 1 hour) Identify the steps in
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...not as many units will be available in the timeframe Icon had promised. You must decide whether to announce this to the public, thereby losing or deferring sales, or pre-sell the units anyway and deal with potentially dissatisfied customers when the product cannot be delivered. Unit 2: Overcoming Organizational Ethical Dilemmas (0.5 - 1 hour) Identify the steps in
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Access 2003 Curriculum
This curriculum maps to the Microsoft Office Specialist certification objectives for the Access 2003 Specialist exam. It presents the learner with the fundamentals of Microsoft Access 2003. The student learns how to create tables and relationships, how to manipulate tables, and how to create simple and advanced queries. The curriculum teaches how to create forms and reports and how to format
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This curriculum maps to the Microsoft Office Specialist certification objectives for the Access 2003 Specialist exam. It presents the learner with the fundamentals of Microsoft Access 2003. The student learns how to create tables and relationships, how to manipulate tables, and how to create simple and advanced queries. The curriculum teaches how to create forms and reports and how to format
more...
PowerPoint 2003 Proficient User
...sers to power users, although the vast majority will have had some exposure to previous versions of PowerPoint. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 2 to 3 hours Objectives Unit 1: Enhancing Presentations (1 - 1.5 hours)
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...sers to power users, although the vast majority will have had some exposure to previous versions of PowerPoint. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 2 to 3 hours Objectives Unit 1: Enhancing Presentations (1 - 1.5 hours)
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Access 2003 Fundamentals
...sers to power users, although the vast majority will have had some exposure to previous versions of Access. Fundamental PC and Windows skills are assumed. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options French, German, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Table Basics
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...sers to power users, although the vast majority will have had some exposure to previous versions of Access. Fundamental PC and Windows skills are assumed. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options French, German, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Table Basics
more...
Word 2003 Expert Part 1
...sers to power users, although the vast majority will have had some exposure to previous versions of Word. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Working with Tables (0.5 - 1 hour)
more...
...sers to power users, although the vast majority will have had some exposure to previous versions of Word. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Working with Tables (0.5 - 1 hour)
more...
Word 2003 Proficient User
... it is expected that the vast majority will have at least had some exposure to previous versions of Word. Fundamental PC and Windows skills are assumed. These courses must include the new Microsoft Office Specialist logo page at the beginning of the first topic. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options
more...
... it is expected that the vast majority will have at least had some exposure to previous versions of Word. Fundamental PC and Windows skills are assumed. These courses must include the new Microsoft Office Specialist logo page at the beginning of the first topic. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options
more...
Access 2003 Proficient User
...sers to power users, although the vast majority will have had some exposure to previous versions of Access. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Forms (1 - 1.5 hours)
more...
...sers to power users, although the vast majority will have had some exposure to previous versions of Access. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Forms (1 - 1.5 hours)
more...
Word 2003 Curriculum
This curriculum will prepare students for both the Microsoft Office Specialist and Microsoft Office Expert exams. Microsoft Word 2003 Fundamentals and Proficient User address the fundamental features of Word as defined by the Microsoft Office Specialist certification objectives for Word 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam, and
more...
This curriculum will prepare students for both the Microsoft Office Specialist and Microsoft Office Expert exams. Microsoft Word 2003 Fundamentals and Proficient User address the fundamental features of Word as defined by the Microsoft Office Specialist certification objectives for Word 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam, and
more...
Advanced Project Mgmt Setting Up a Project Office
In Advanced Project Management: Setting Up a Project Office, you will learn terms associated with a a a project office a a a a and the different functions a project office can fulfill. You will also learn how an organization can determine the need for, plan, and implement a project office. Learn To Match the terms project, program, and portfolio
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In Advanced Project Management: Setting Up a Project Office, you will learn terms associated with a a a project office a a a a and the different functions a project office can fulfill. You will also learn how an organization can determine the need for, plan, and implement a project office. Learn To Match the terms project, program, and portfolio
more...
Word 2003 Fundamentals
... it is expected that the vast majority will have at least had some exposure to previous versions of Word. Fundamental PC and Windows skills are assumed. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options French, German, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Essentials of
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... it is expected that the vast majority will have at least had some exposure to previous versions of Word. Fundamental PC and Windows skills are assumed. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options French, German, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Essentials of
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PowerPoint 2003 Fundamentals
...sers to power users, although the vast majority will have had some exposure to previous versions of PowerPoint. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options French, German, US English Total Learning Time 2 to 3 hours Objectives Unit 1: Basics of PowerPoint 2003 (0.5 - 1 hour)
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...sers to power users, although the vast majority will have had some exposure to previous versions of PowerPoint. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options French, German, US English Total Learning Time 2 to 3 hours Objectives Unit 1: Basics of PowerPoint 2003 (0.5 - 1 hour)
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PowerPoint 2003 Curriculum
This curriculum introduces the basics of Microsoft PowerPoint 2003 and guides the learner through the steps for creating a new presentation. It then guides the learner through the steps for enhancing slide elements. This curriculum consists of two Skill Builder courses: Microsoft PowerPoint 2003 Fundamentals Microsoft PowerPoint 2003 Proficient User Learn To See individual course
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This curriculum introduces the basics of Microsoft PowerPoint 2003 and guides the learner through the steps for creating a new presentation. It then guides the learner through the steps for enhancing slide elements. This curriculum consists of two Skill Builder courses: Microsoft PowerPoint 2003 Fundamentals Microsoft PowerPoint 2003 Proficient User Learn To See individual course
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Virtual Teams The Fundamentals
...g from her home one or more days during the week. She has had an interest in telecommuting for several months, but she has concerns about whether management will support her decision. It is your responsibility to discuss the challenges Carla will face and identify whether she has the skills needed to telecommute effectively. Unit 3: Using Technology to Develop Virtual Teams (0.5 - 1 hour)
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...g from her home one or more days during the week. She has had an interest in telecommuting for several months, but she has concerns about whether management will support her decision. It is your responsibility to discuss the challenges Carla will face and identify whether she has the skills needed to telecommute effectively. Unit 3: Using Technology to Develop Virtual Teams (0.5 - 1 hour)
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Project Teams Building a Project Team
... X42 was released, a new bug was found and the microchips had to be recalled. It is the responsibility of your project team to discover the root of the problem. The first team meeting will focus primarily on information gathering, and it will be your responsibility to set ground rules for the project, identify the expected result of the project, and set team goals. Unit 2: Preparing Teams for
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... X42 was released, a new bug was found and the microchips had to be recalled. It is the responsibility of your project team to discover the root of the problem. The first team meeting will focus primarily on information gathering, and it will be your responsibility to set ground rules for the project, identify the expected result of the project, and set team goals. Unit 2: Preparing Teams for
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Achieving Success Without Authority Personal Accountability
In this course a Achieving Success Without Authority: Personal Accountability a you will learn the importance of personal accountability for achieving success. This course teaches you about self-reliance and how you can achieve it through personal accountability. In addition, you will learn how to have effective working relationship, the skills you need for coaching, and the steps to
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In this course a Achieving Success Without Authority: Personal Accountability a you will learn the importance of personal accountability for achieving success. This course teaches you about self-reliance and how you can achieve it through personal accountability. In addition, you will learn how to have effective working relationship, the skills you need for coaching, and the steps to
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CCNT Local Area Networks v6 0 Part 1
...ter skill is not required but learners will probably have had prior experience in the installation, support, and troubleshooting of computer networks.
Deployment:
e-Learning
Language Options:
US English
Total Learning Time:
4 - 6 hours
Objectives:
Unit 1: LAN Technologies (2 - 3 hours)
Identify features of LANs and WANs.
Identify uses of computer networks for
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...ter skill is not required but learners will probably have had prior experience in the installation, support, and troubleshooting of computer networks.
Deployment:
e-Learning
Language Options:
US English
Total Learning Time:
4 - 6 hours
Objectives:
Unit 1: LAN Technologies (2 - 3 hours)
Identify features of LANs and WANs.
Identify uses of computer networks for
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CCNT Local Area Networks v6 0 Part 2
...ter skill is not required but learners will probably have had prior experience in the installation, support, and troubleshooting of computer networks.
Deployment:
e-Learning
Language Options:
US English
Total Learning Time:
4 - 6 hours
Objectives:
Unit 1: Transmission (2 - 3 hours)
Identify features of analog signals.
Identify features of digital signals.
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...ter skill is not required but learners will probably have had prior experience in the installation, support, and troubleshooting of computer networks.
Deployment:
e-Learning
Language Options:
US English
Total Learning Time:
4 - 6 hours
Objectives:
Unit 1: Transmission (2 - 3 hours)
Identify features of analog signals.
Identify features of digital signals.
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CCNT Local Area Networks v6 0 Part 3
...ter skill is not required but learners will probably have had prior experience in the installation, support, and troubleshooting of computer networks.
Deployment:
e-Learning
Language Options:
US English
Total Learning Time:
6 - 8 hours
Objectives:
Unit 1: LANs in the Organization (3 - 4 hours)
Identify network trends.
Identify characteristics of software
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...ter skill is not required but learners will probably have had prior experience in the installation, support, and troubleshooting of computer networks.
Deployment:
e-Learning
Language Options:
US English
Total Learning Time:
6 - 8 hours
Objectives:
Unit 1: LANs in the Organization (3 - 4 hours)
Identify network trends.
Identify characteristics of software
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Excel 2003 Fundamentals
... you can expect that the vast majority will have at least had some exposure to previous versions of Excel. Fundamental PC and Windows skills are assumed. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Basics of
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... you can expect that the vast majority will have at least had some exposure to previous versions of Excel. Fundamental PC and Windows skills are assumed. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Basics of
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Excel 2003 Proficient User
... you can expect that the vast majority will have at least had some exposure to previous versions of Excel. Fundamental PC and Windows skills are assumed. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Manipulating
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... you can expect that the vast majority will have at least had some exposure to previous versions of Excel. Fundamental PC and Windows skills are assumed. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Manipulating
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Excel 2003 Expert Part 1
...ted that the vast majority of learners will have at least had some exposure to previous versions of Excel. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Formatting Worksheets and Graphics (0.5 - 1 hour)
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...ted that the vast majority of learners will have at least had some exposure to previous versions of Excel. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Formatting Worksheets and Graphics (0.5 - 1 hour)
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Excel 2003 Expert Part 2
...ted that the vast majority of learners will have at least had some exposure to previous versions of Excel. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Managing Named Ranges and Functions (1 hour)
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...ted that the vast majority of learners will have at least had some exposure to previous versions of Excel. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Managing Named Ranges and Functions (1 hour)
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Outlook 2003 Curriculum
This curriculum addresses the fundamental and essential features of Microsoft Outlook as defined by the Microsoft Office Specialist certification objectives for Outlook 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam and have a solid foundation in essential Outlook skills. This curriculum consists of two Skill Builder courses:
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This curriculum addresses the fundamental and essential features of Microsoft Outlook as defined by the Microsoft Office Specialist certification objectives for Outlook 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam and have a solid foundation in essential Outlook skills. This curriculum consists of two Skill Builder courses:
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Mentoring Using a Mentor to Your Advantage
...pany's Mentoring for Excellence program. However, Janelle had a negative experience with a mentoring program at her last place of employment and is reluctant to take part in your program. As the Director of Mentoring for Excellence, you want to alleviate Janelle's concerns and emphasize the benefits of mentoring. Your goal in this discussion is to help Janelle identify her learning style and
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...pany's Mentoring for Excellence program. However, Janelle had a negative experience with a mentoring program at her last place of employment and is reluctant to take part in your program. As the Director of Mentoring for Excellence, you want to alleviate Janelle's concerns and emphasize the benefits of mentoring. Your goal in this discussion is to help Janelle identify her learning style and
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From The Virtual Training Company
Oracle Introduction to Oracle SQL and PL SQL
...utorial is aimed at programmers, and individuals who have had prior SQL and relational database experience. Gavin Powell, your instructor, will begin teaching you many Oracle tools such as the SQL Plus, SQL Plus Worksheet, and Oracle Enterprise Manager. This tutorial will explain how to maintain the Logical Database, and the difference between the Logical Database and the Physical database. You
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...utorial is aimed at programmers, and individuals who have had prior SQL and relational database experience. Gavin Powell, your instructor, will begin teaching you many Oracle tools such as the SQL Plus, SQL Plus Worksheet, and Oracle Enterprise Manager. This tutorial will explain how to maintain the Logical Database, and the difference between the Logical Database and the Physical database. You
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From StraightForex
Forex Trading Training
StraightForex trading training program has one main goal in mind: to help forex traders achieve their trading goals.
If you are a beginner and want to start trading, then we can help you, we cover every important aspect of trading, from the basics to the most complex issues.
If you have some experience but havent had the results you expected, then we can help you there is a possibility your
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StraightForex trading training program has one main goal in mind: to help forex traders achieve their trading goals.
If you are a beginner and want to start trading, then we can help you, we cover every important aspect of trading, from the basics to the most complex issues.
If you have some experience but havent had the results you expected, then we can help you there is a possibility your
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From F+W Publications, Inc.
Extended Getting Started in Writing workshop from Writers Online Workshops
...u feel you have an aptitude for writing, but you've never had a chance to really give it serious attention? The Extended Getting Started in Writing workshop will help you explore your writing interests and discover your personal aptitudes. We'll introduce you to a wide variety of categories of writing, and teach you basic techniques to improve your narrative skills through the use of creativity
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...u feel you have an aptitude for writing, but you've never had a chance to really give it serious attention? The Extended Getting Started in Writing workshop will help you explore your writing interests and discover your personal aptitudes. We'll introduce you to a wide variety of categories of writing, and teach you basic techniques to improve your narrative skills through the use of creativity
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Getting Started in Writing workshop from Writers Online Workshops
...u feel you have an aptitude for writing, but you've never had a chance to really give it serious attention? The Getting Started in Writing workshop will help you explore your writing interests and discover your personal aptitudes. We'll introduce you to a wide variety of categories of writing, and teach you basic techniques to improve your narrative skills through the use of creativity
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...u feel you have an aptitude for writing, but you've never had a chance to really give it serious attention? The Getting Started in Writing workshop will help you explore your writing interests and discover your personal aptitudes. We'll introduce you to a wide variety of categories of writing, and teach you basic techniques to improve your narrative skills through the use of creativity
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online course |
instructor led class |
learn at home |
group study |
self directed training |
cd based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer based learning |
discount pricing |
online tutorial |
