Online Had eLearning - Training Resources

How to Build And Maintain Rapport With Your Clients Learn how to build rapport with your clients and get beyond small talk. Whether it`s a salesperson with customer, manager with employee, teacher with student or parent with child, rapport skills are the foundation for successful communications. As we think of rapport being a degree of harmony that we have with someone, it takes on powerful dimensions in developing relationships. And when a person  more...

Understanding the Learning Process This course will cover the basic theories of learning, particularly the behavioral and cognitive theories, and the more modern theories such as Brain-based learning and Multiple Intelligences. Everyone is involved in the learning process for at least a quarter of his life; some of us much more than that. Understanding the learning theories and how the brain actually functions leads to better  more...

Legal Nurse Consulting Certificate Program ...mplete the reading assignments for Module 1, and you have had any and all your questions answered by the instructor, you may go ahead and take the examination for Module 1. When completed, submit it to the instructor and begin your reading assignments for Module 2, and continue this way to completion of the entire course. Now, please take a few minutes and review the following. It provides a  more...

Intermediate Technical Writing Covers instructions, recommendation reports, headings, lists, notices, highlighting, and tables. This second course, Intermediate Technical Writing, in the technical-writing certificate introduces you to basic page design such as headings, lists, tables, notices, and highlighting. You`ll learn and be expected to use standard design, format, and style for these page-design elements in the  more...

HTML Lessons in Web Page Design - 10 Week Facilitator Led ...sons? When I started going through your lessons, I felt I had hit the jackpot. I find your material easy to understand and I know I am learning a little at a time, but learning for sure. I like what you said about learning HTML the right way and I believe your teaching of these HTML lessons is the right way. Thanks John" Dale from California writes, "Thank you for the start you have given me in  more...

How to have an Effective Safety Committee ...k in your driveway late Sunday night, you really wish you had brought the food along. Our new safety course, How to Have an Effective Safety Committee, will not only show you how to plan for a safety committee, but will also show you how pack your conference room with the right committee members. You will learn how to get a fire started under them, get your committee cooking, gear them up for  more...

Complete Guide to Medical Math for the Health Care Professional (Crane) ...t(tm) problem guides you through each step just as if you had your own personal tutor!Homework Problems - Hundreds of homework problems to practice and master each type of calculation. No One Does It Better! Chapter 1 ? Getting Started?; Conversion Factor Quickview; Conversion Factor Worksheet; The ?Rules?. Chapter 2 ? Roman Numeral Conversions; Roman Numeral - Sample Problems; Roman Numeral -  more...

ITIL Continuity and Availability Management ...had to face many disasters since the onset of the new millennium. There have been fires, hurricanes, tornadoes, floods, large-scale power outages, terrorist attacks, and damaging computer viruses, just to name a few. As businesses become more dependent on IT services, disasters such as these can disable or even ruin companies in the blink of an eye.The delivery and support of IT services are  more...

How to Work with Aggressive People ...had one of those absolutely great days at work? Everything is going the way it should, you're on schedule, and you're getting to meetings on time. Then someone verbally attacks you or metaphorically stabs you in the back. Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives openly antagonize people; passive-aggressives work behind the scenes with  more...

How to Work with Arrogant and Duplicitous People In certain settings, jesters and gossips can be quite entertaining. However, at the office or on a regular basis, they are not amusing. In fact, their habits can be quite destructive. If you've had it "up to here" with someone who has a head the size of a compact car, or if you're tired of being told the latest malicious gossip by someone else, you'll want to take this course. After you've learned  more...

Emotional Intelligence and Teamwork ...at the top of the class at prestigious universities. Both had exceptional technical skills. Yet, after six months in the organization, Elizabeth seemed to be making a bigger impact and enjoying more success. She was friendly with members of her own department and knew many other people throughout the organization. People often came to her for advice, and she had no trouble recruiting assistance  more...

The Dynamics of Interacting ...uirk was probably inspired by a direct experience that he had in dealing with other people. Based on your own experience, would you agree that interacting with others is connected to success? Think of a time when you got the results that you wanted. Can you also recall the quality of your interaction in that particular situation? How might your results be connected to success? This course is  more...

Managing from Within Self-empowerment ... ever thought that you could be the best boss you've ever had? By developing attitudes and skills that empower you, you can manage from within and become your own best boss. Self-empowerment is the process of taking responsibility for your attitudes, behaviors, and actions at work to maximize your effectiveness. As an empowered employee, you will be driven by ownership, initiative, and  more...

Problem Solving Generating Alternatives ...ou taken a certain action and realized afterward that you had more options than you realized? Now more than ever, today's business world is complex and multifaceted. As a positive result of that complexity, however, you can enjoy the benefits of increased opportunities in problem solving. This course is designed to equip you with numerous and productive alternative generation strategies that  more...

Analyzing Cash Flow ...here its available cash was coming from, how much cash it had to spend, or how to get more cash for its needs? If you answered no, you are right. Just like a family that has to understand cash issues for survival, a business also has to understand information about its usable cash in order to sustain its life. This course will teach you how to read, and create a cash flow statement. It will  more...

Introduction to Online Branding ...arketplace, the e-customer, and the effect technology has had on brand messages. If you are already a brand manager, you will discover a fresh perspective regarding just who should be building brands on the Web and content ideas for a Web presence. Regardless of your title, you will also examine the factors to consider when entering the global marketplace of the Web and how to evaluate the  more...

Analyzing Cash Flow Statements ...had to make a really tough business decision? They can be hard to make, especially since a bad decision can ruin a company. Fortunately there is a way to make a more informed and better business decision; by analyzing your company's financial statements. They contain information that can help you improve your company's efficiency and overall effectiveness. Cash flow statement analysis focuses  more...

Communication and Leadership ...e-mail asking for extra help on a project to which you've had several negative responses. What's going on? While these situations could be the result of many different influences, you can eliminate one of the variables by ensuring that your communication style is positive, clear, concise, and to the point. Learn how to coordinate your verbal and nonverbal message to get the best results and  more...

Oracle8 Backup and Recovery - Troubleshooting and Recovery ...t does not have a backup. Recover a failed database that had a file in hot backup mode. Identify the use of the v$backup view Recover from the loss of an online redo log file. Perform a complete recovery on an initially open database by using RMAN. Identify the use of the Set Newname command. Identify the implications of incomplete recovery. Identify the reasons for incomplete recovery.  more...

Internet Explorer 5 0 Fundamentals ...by using hyperlinks. Navigate between Web Pages that you had visited in the current session. Access a previously visited Web page by using the History pane. Set up a Web page as a Start page by using the Internet Options dialog box. Customize the display of a Web page. Create a desktop shortcut to the current Web page by using the pop-up menu. Search the contents of the current Web page  more...

Strategic Management Establishing Strategic Focus ... division of Icon. For several years, your department has had success producing robots for manufacturing and industrial companies. Recently, Icon's top management team has determined that it would be in the company's best interests to change directions and specialize in consumer products. As a Vice-President of Sales, you have been appointed as the leader of this strategic team. You have  more...

Office XP New Features Part 2 Access Outlook FrontPage ...t required for New Features Part 1 but learners will have had some prior experience with Microsoft Office software. However, New Features Part 2 requires a higher level of skill as its emphasis lies in databases and networking software. Learners will need a basic knowledge of either Microsoft Office 97 or 2000 applications. This course will focus on new features within Office XP from the  more...

Internet Explorer 6 User Fundamentals This course provides the learner with an introduction to IE 6. It also covers Web page management and security, and features of the IE 6 suite including Newsgroups and NetMeeting. Learn To: o Identify features of the Internet. o Identify components of the Microsoft Internet Explorer 6 package. o Identify New Connection Wizard options to connect to the Internet. o Save a displayed Web  more...

Advanced Interpersonal Communication Comm to Build a Positive Culture Advanced Interpersonal Communication: Communicating to Build a Positive Culture gives the student an overview of the dimensions of organizational culture and how communication perpetuates an organization's culture. This program also defines what a cultural network is and offers guidelines for using the cultural network to your advantage. Steps for empowering employees are also offered in this  more...

Word 2003 Expert Part 2 ...sers to power users, although the vast majority will have had some exposure to previous versions of Word. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options French, German, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Forms and Document Security (1 hour)  more...

Excel 2003 Curriculum This curriculum will prepare students for both the Microsoft Office Specialist and Microsoft Office Expert exams. The Microsoft Excel 2003 Fundamentals and Proficient User courses map to the Microsoft Office Specialist certification objectives for the Excel 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams, and have a solid foundation in  more...

Human Resource Law Understanding Privacy Rights ... Kramer, Sales Representative for HRL Solutions. You have had a number of training sessions with Dean, and this meeting has been organized as a final testing session. Unit 3:Privacy and E-communications (1 - 2 hours) Identify the laws that govern e-communications. Match the exceptions to e-communication privacy laws with their definitions.  more...

Women in Leadership Leadership Roles Styles ... order to achieve her current level of success, Robin has had to overcome many barriers to leadership, and because of this, she is very active in trying to address similar barriers within Icon. Today she will be testing your understanding of barriers to leadership with a series of questions and scenarios for you to evaluate. Unit 3: Understanding Leadership Styles (1 - 2 hours)  more...

Outlook 2003 Fundamentals ...ted that the vast majority of learners will have at least had some exposure to previous versions of Outlook. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Working with Messages (1.5 - 2 hours)  more...

Outlook 2003 Proficient User ...ted that the vast majority of learners will have at least had some exposure to previous versions of Outlook. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Contacts, Tasks, Notes, and Folders (1.5 - 2  more...

Business Problem Solving Problem Solving Teams In ''Business Problem Solving: Problem Solving Teams,'' you will learn about the responsibilities of a problem-solving team leader and how to manage a problem-solving team meeting. Additionally, the program provides you with processes and guidelines for motivating and communicating with team members. By learning the material in this unit, you will know your responsibilities as a team leader, be  more...

Correcting Performance Problems Identifying Performance Problems ... David has been a very good employee, but recently he has had serious attendance problems, missing five days in the last month without giving notice and arriving late repeatedly. In the course of your meeting with David, you need to identify the cause of these problems. You should also identify the type of problem David is having and determine its severity. Unit 2: Identifying Achievement  more...

Correcting Performance Problems Disciplining Employees ...of one of your Account Executives, Eric Pullman. Eric has had problems correctly completing the order forms for his sales transactions, which could be deemed as a failure to meet Icon's quality standard. If you determine there is sufficient cause to take action with Eric, you must work with Carla to prepare for the disciplinary interview. A good decision regarding the disciplinary action and  more...

Managing the Expert Developing a Successful Environment ... and a half years. As the VP of Human Resources, you have had a rather hands-off strategy in managing Barbara. However, due to the strong desire among members of middle management to have access to a life coach, your department plans to develop and implement an in-house program to meet that demand and Barbara's role will be lessened. A few HR employees will undergo a training program with  more...

Business Ethics Organizational Ethics ...not as many units will be available in the timeframe Icon had promised. You must decide whether to announce this to the public, thereby losing or deferring sales, or pre-sell the units anyway and deal with potentially dissatisfied customers when the product cannot be delivered. Unit 2: Overcoming Organizational Ethical Dilemmas (0.5 - 1 hour) Identify the steps in  more...

Access 2003 Curriculum This curriculum maps to the Microsoft Office Specialist certification objectives for the Access 2003 Specialist exam. It presents the learner with the fundamentals of Microsoft Access 2003. The student learns how to create tables and relationships, how to manipulate tables, and how to create simple and advanced queries. The curriculum teaches how to create forms and reports and how to format  more...

PowerPoint 2003 Proficient User ...sers to power users, although the vast majority will have had some exposure to previous versions of PowerPoint. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 2 to 3 hours Objectives Unit 1: Enhancing Presentations (1 - 1.5 hours)  more...

Access 2003 Fundamentals ...sers to power users, although the vast majority will have had some exposure to previous versions of Access. Fundamental PC and Windows skills are assumed. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options French, German, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Table Basics  more...

Word 2003 Expert Part 1 ...sers to power users, although the vast majority will have had some exposure to previous versions of Word. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Working with Tables (0.5 - 1 hour)  more...

Word 2003 Proficient User ... it is expected that the vast majority will have at least had some exposure to previous versions of Word. Fundamental PC and Windows skills are assumed. These courses must include the new Microsoft Office Specialist logo page at the beginning of the first topic. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options  more...

Access 2003 Proficient User ...sers to power users, although the vast majority will have had some exposure to previous versions of Access. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Forms (1 - 1.5 hours)  more...

Word 2003 Curriculum This curriculum will prepare students for both the Microsoft Office Specialist and Microsoft Office Expert exams. Microsoft Word 2003 Fundamentals and Proficient User address the fundamental features of Word as defined by the Microsoft Office Specialist certification objectives for Word 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam, and  more...

Advanced Project Mgmt Setting Up a Project Office In Advanced Project Management: Setting Up a Project Office, you will learn terms associated with a a a project office a a a a and the different functions a project office can fulfill. You will also learn how an organization can determine the need for, plan, and implement a project office. Learn To Match the terms project, program, and portfolio  more...

Word 2003 Fundamentals ... it is expected that the vast majority will have at least had some exposure to previous versions of Word. Fundamental PC and Windows skills are assumed. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options French, German, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Essentials of  more...

PowerPoint 2003 Fundamentals ...sers to power users, although the vast majority will have had some exposure to previous versions of PowerPoint. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options French, German, US English Total Learning Time 2 to 3 hours Objectives Unit 1: Basics of PowerPoint 2003 (0.5 - 1 hour)  more...

PowerPoint 2003 Curriculum This curriculum introduces the basics of Microsoft PowerPoint 2003 and guides the learner through the steps for creating a new presentation. It then guides the learner through the steps for enhancing slide elements. This curriculum consists of two Skill Builder courses: Microsoft PowerPoint 2003 Fundamentals Microsoft PowerPoint 2003 Proficient User Learn To See individual course  more...

Virtual Teams The Fundamentals ...g from her home one or more days during the week. She has had an interest in telecommuting for several months, but she has concerns about whether management will support her decision. It is your responsibility to discuss the challenges Carla will face and identify whether she has the skills needed to telecommute effectively. Unit 3: Using Technology to Develop Virtual Teams (0.5 - 1 hour)  more...

Project Teams Building a Project Team ... X42 was released, a new bug was found and the microchips had to be recalled. It is the responsibility of your project team to discover the root of the problem. The first team meeting will focus primarily on information gathering, and it will be your responsibility to set ground rules for the project, identify the expected result of the project, and set team goals. Unit 2: Preparing Teams for  more...

Achieving Success Without Authority Personal Accountability In this course a Achieving Success Without Authority: Personal Accountability a you will learn the importance of personal accountability for achieving success. This course teaches you about self-reliance and how you can achieve it through personal accountability. In addition, you will learn how to have effective working relationship, the skills you need for coaching, and the steps to  more...

CCNT Local Area Networks v6 0 Part 1 ...ter skill is not required but learners will probably have had prior experience in the installation, support, and troubleshooting of computer networks. Deployment: e-Learning Language Options: US English Total Learning Time: 4 - 6 hours Objectives: Unit 1: LAN Technologies (2 - 3 hours) Identify features of LANs and WANs. Identify uses of computer networks for  more...

CCNT Local Area Networks v6 0 Part 2 ...ter skill is not required but learners will probably have had prior experience in the installation, support, and troubleshooting of computer networks. Deployment: e-Learning Language Options: US English Total Learning Time: 4 - 6 hours Objectives: Unit 1: Transmission (2 - 3 hours) Identify features of analog signals. Identify features of digital signals.  more...

CCNT Local Area Networks v6 0 Part 3 ...ter skill is not required but learners will probably have had prior experience in the installation, support, and troubleshooting of computer networks. Deployment: e-Learning Language Options: US English Total Learning Time: 6 - 8 hours Objectives: Unit 1: LANs in the Organization (3 - 4 hours) Identify network trends. Identify characteristics of software  more...

Excel 2003 Fundamentals ... you can expect that the vast majority will have at least had some exposure to previous versions of Excel. Fundamental PC and Windows skills are assumed. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Basics of  more...

Excel 2003 Proficient User ... you can expect that the vast majority will have at least had some exposure to previous versions of Excel. Fundamental PC and Windows skills are assumed. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Manipulating  more...

Excel 2003 Expert Part 1 ...ted that the vast majority of learners will have at least had some exposure to previous versions of Excel. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Formatting Worksheets and Graphics (0.5 - 1 hour)  more...

Excel 2003 Expert Part 2 ...ted that the vast majority of learners will have at least had some exposure to previous versions of Excel. Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options German, French, US English Total Learning Time 3 to 4 hours Objectives Unit 1: Managing Named Ranges and Functions (1 hour)  more...

Outlook 2003 Curriculum This curriculum addresses the fundamental and essential features of Microsoft Outlook as defined by the Microsoft Office Specialist certification objectives for Outlook 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam and have a solid foundation in essential Outlook skills. This curriculum consists of two Skill Builder courses:  more...

Mentoring Using a Mentor to Your Advantage ...pany's Mentoring for Excellence program. However, Janelle had a negative experience with a mentoring program at her last place of employment and is reluctant to take part in your program. As the Director of Mentoring for Excellence, you want to alleviate Janelle's concerns and emphasize the benefits of mentoring. Your goal in this discussion is to help Janelle identify her learning style and  more...