Online Handling eLearning

Administrative Professionals Maximizing Your Relationship with Your Boss Administrative Professionals: Maximizing Your Relationship with Your Boss As a good administrative professional, you provide invaluable support to your boss and the business. This support is optimized when the working relationship between you and your boss is a true partnership. Within this partnership, your relationship must be managed and maintained according to the particular management  more...

Perl Language Fundamentals Perl Language Fundamentals To perform basic programming operations using Perl variables, regular expressions, search-and-replace procedures, and file handling  more...

Fire and Explosion Hazards Fire and Explosion Hazards This training discusses actions to reduce the risk of fire and explosion due to chemical reactions, ignition of explosive or flammable chemicals, ignition of materials due to oxygen enrichment, and sudden releases of materials under pressure. Learning how to prevent and protect yourself and others from fire and explosion hazards can help save resources, time, and  more...

Cryogenic Safety ...azardous if handled and stored incorrectly. Any employees handling cryogenic materials must wear personal protective equipment. If employees are exposed to the extreme cold of cryogenic materials they should receive treatment immediately to prevent permanent injury. In the event that an individual inhales cryogenic materials, he should seek immediate attention to prevent serious injury or  more...

Compressed Gas Safety Compressed Gas Safety Many industrial and laboratory operations require the use of compressed gases for a variety of different operations. This course will establish the needed elements for an effective compressed gas safety program. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to: identify  more...

Bloodborne Pathogen Awarenss Bloodborne Pathogen Awarenss This course will provide you with a basic understanding of bloodborne pathogens, common modes of transmission, methods of prevention, and what to do if an exposure occurs. Information presented will help minimize serious health risks to persons who may have personal exposure to blood and other potentially infectious materials in the workplace. This course has  more...

Managing Procurements ...osal evaluation techniques, procurement negotiations, and handling claims and disputes. The course will also cover administrative areas such as the components of a procurement documents and a contract file. Finally, tools and techniques for closing procurements will be introduced including records management and negotiated settlements. This course is aligned with A Guide to the Project  more...

Risk Response Monitor and Control ...fically, the learner will be introduced to strategies for handling both negative and positive risk, and how to monitor and control these risks. This course will also cover all the necessary project documents and plans that require updates as these processes are performed. This course is aligned with A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition, published by  more...

IATA 2 Marking and Labeling IATA 2: Marking and Labeling This one-hour training course will introduce the International Air Transport Association's Marking and Labeling requirements. The proper identification, preparation, and transportation of hazardous materials affects everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will  more...

Windows Forms Creation and Configuration with Visual Basic 2005 Windows Forms Creation and Configuration with Visual Basic 2005 Microsoft To identify how to create and configure basic Windows forms applications with event handling and method overriding capabilities  more...

Data Integration Database Environments and XML Handling with Visual Basic 2005 Data Integration, Database Environments, and XML Handling with Visual Basic 2005 Microsoft To identify how to configure database connections and handle XML data in Windows Forms applications  more...

Windows Forms Creation and Configuration with C 2005 Windows Forms Creation and Configuration with C# 2005 Microsoft To identify how to create and configure basic Windows forms applications with event handling and method overriding capabilities  more...

Data Integration Database Environments and XML Handling with C 2005 Data Integration, Database Environments, and XML Handling with C# 2005 Microsoft To identify how to configure database connections and handle XML data in Windows Forms applications  more...

Customer Service Processes and Procedures ...e importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide accurate  more...

The Customer Service Representative CSR ...rything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Today's Customer Service Representatives (CSR) and support centers have a vital role to play in ensuring customers' needs are addressed in an effective, efficient manner. This course will familiarize the individual with the basic role of the CSR and  more...

Customer Interactions ...he importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome communication  more...

Incident Management Interactions ...nd address widespread incidents, developing processes for handling categories of incidents as efficiently as possible, and taking proactive steps to address problems before incidents even occur based on patterns you see in incidents being reported. This course covers the nine steps in the Incident Management process, including identifying, categorizing, and closing incidents. This course also  more...

Spill Prevention and Control ...is to provide the learner with information about the safe handling, movement and storage of hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define hazardous materials, recognize where spills are likely to occur, specify work practices that can prevent spills from occurring, define the  more...

Welding Cutting and Brazing Welding, Cutting and Brazing Welding, cutting, and brazing are hazardous activities that pose a unique combination of both safety and health risks to more than 500,000 workers in a wide variety of industries. The risk from fatal injuries alone is more than four deaths per thousand workers over a working lifetime. This one-hour course will inform learners of potential health and safety  more...

Safe Work Practices Safe Work Practices This course provides information about day-to-day safe work practices and working safely with equipment and hazardous materials. The intent of the course is to enable the learner to identify those practices (the right way to do things) that must be followed that will either eliminate or minimize the potential for injury from workplace hazards. The content in this course  more...

Facilitative Fundamentals Tools and Techniques Facilitative Fundamentals: Tools and Techniques You're heading into a room full of people coming at a problem from totally different perspectives. What techniques and tools will you use to create the synergy necessary to complete your mission? What do you need to get started? This second course in "The Successful Facilitator" series provides you with tips and techniques that will help you  more...

Facilitating Difficult Situations ...eep a faction from taking over? What is the best means of handling direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting and/or success? What is the best way to clear the air when there is tension? Welcome to the tough stuff in facilitation. In this course you will learn to recognize and deal with the most difficult aspects of  more...

Facilitative Tools and Formats Offering Options ...d facilitated properly can be an effective, fast means of handling a large project or quickly gathering the information needed to make a decision. You will learn to use multitasking formats as well as how to structure groups that are easy to debrief when the full group reconvenes. Other options abound. What about experiential learning techniques, structured go-arounds, or computer-aided  more...

Liquified Petroleum Gas LPG Safety Liquified Petroleum Gas (LPG) Safety This one-hour course will provide you with an understanding of the hazards, characteristics, and methods of detection associated with liquefied petroleum gas (LPG). It provides general knowledge of the hazards associated with exposure and requirements to reduce or eliminate exposure and mitigate the hazards. The content in this course is designed to  more...

Indoor Hoisting and Rigging Indoor Hoisting and Rigging This course is designed to educate the worker on the significant safety issues to be considered while moving large, heavy loads associated with today's manufacturing and construction industries. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are: specify general safety  more...

Hazardous Materials in the Workplace ...rials in the Workplace This course discusses proper handling of chemicals in the workplace and actions that can be taken to protect the workers, the public, and the environment. It also covers the roles and responsibilities of those responding to events involving hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory  more...

Hazardous Materials Handling and Storage ...Handling and Storage This course covers information about drum handling, compressed gas cylinders, flammable materials, slings, safe lifting techniques, and safe handling procedures. The intent of the information is to familiarize the learner with safe work practices necessary to prevent injury while handling materials and equipment in the workplace. The content in this course is designed  more...

Food Safety Handling ...Handling Each year, bacteria in food cause millions of illnesses in the US. According to the Food and Drug Administration, between 2 and 3 of all foodborne illnesses result in secondary long-term illnesses. Some strains of E. coli can cause kidney failure in infants, and salmonella can lead to reactive arthritis and serious infections. In addition to the risks from badly prepared or  more...

Completing Outbound Sales Calls Completing Outbound Sales Calls You might have heard the saying, "it ain't over 'til it's over." This is especially true with inside sales calls. To be a successful inside sales consultant, you need to know how to keep your customer's attention all the way through the close of the sale. In this course, you will learn strategies for contacting the decision maker and for dealing with  more...

SQL Server 2005 Error Handling Techniques SQL Server 2005 Error Handling Techniques Microsoft recognize how to design code for validating input, for error handling and for user-defined messages in SQL Server 2005  more...

Java Programming with J2SE 5 Exception Handling and Assertions Java Programming with J2SE 5: Exception Handling and Assertions Sun To enable the learner to handle exceptions and use assertions in Java  more...

Java Programming with Java SE 6 0 Exception Handling and Assertions Java Programming with Java SE 6.0: Exception Handling and Assertions Sun To enable the learner to handle exceptions and use assertions in Java  more...

Cisco Switch 1 0 Accomodating Voice Video in Campus Networks Cisco Switch 1.0: Accomodating Voice & Video in Campus Networks Cisco Cisco Certified Design Professional (CCDP ) 642-813 Implementing Cisco IP Switched Networks (SWITCH) v1.0 When you are migrating to a VoIP network, all network requirements, including power and capacity planning, must be examined so that voice is seamlessly integrated into the existing network. IP telephony services  more...

Customer Service Processes Procedures ...e importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide accurate  more...

Customer Interactions ...he importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome communication  more...

Public Speaking Strategies Confident Public Speaking Public Speaking Strategies: Confident Public Speaking Effective speech delivery is crucial to public speaking, as it allows you to showcase your work and communicate with confidence. No matter how much time you've spent perfecting your message, no one will hear it if you are unable to engage your audience, handle on-the-spot challenges, and avoid being disrupted by nerves. This course looks  more...

Preparing for Organizational Change Preparing for Organizational Change Whether it's upsizing, downsizing, relocation, new processes, or a complete reorganization, organizational change is inevitable in today's business environment. Preparing yourself for such changes, and having the key skills and self-motivation you will need at the time, will mean not only surviving organizational change, but thriving in it. In this course  more...

Dealing With Conflict Dealing With Conflict Successful teams are characterized by having a clear direction, trust among team members, effective communication, and the ability to quickly resolve conflict. In the early stages of team development, leaders must set up structures and processes that support the development of these team characteristics. Effective leadership is particularly required during the Storming  more...

Managing Internal Dynamics in a Cross-Functional Team Managing Internal Dynamics in a Cross-Functional Team One of the greatest benefits of cross-functional teams is the diversity of viewpoints, experience, and backgrounds among team members. But this can also prove to be their biggest weakness if not managed properly. Negative interpersonal dynamics can steer the work of a cross-functional team off-track quickly and irreversibly, jeopardizing  more...

JavaScript Advanced Browser Scripting DHTML JavaScript: Advanced Browser Scripting & DHTML JavaScript allows developers to use browser scripting techniques to detect code or user-entry errors, and to dynamically add interactivity to web sites. This course explores and demonstrates how to use JavaScript to incorporate error handling techniques into your programs as well as enhance the interactivity of the user experience using DHTML.  more...

Data Integration With VB 2008 Data Integration With VB 2008 Microsoft Visual Studio 2008 and the .NET Framework 3.5 allow developers to data-bind Windows Forms elements and create a database-connected Windows Forms applications. This course explores how to integrate data capabilities into Windows Forms. Topics in this course cover database connections, using LINQ in Windows Forms, using data-bound controls, connection  more...

Database Environments XML Handling with VB 2008 ...Handling with VB 2008 Microsoft Visual Studio 2008 and the .NET Framework 3.5 allow developers to configure database connections and handle XML data in Windows Forms applications. This course first looks at how to work with different database environments and how to create Windows Forms applications that can handle asynchronous and binary large object (BLOB) operations. It then examines  more...

Transactions Compensations and Runtime Services in WF with VB 2008 ...ks, and also implement persistence of workflows and error handling. Specific areas covered include transactions and compensations, error handling, runtimes services, persistence, and tracking and monitoring. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Microsoft .NET Framework 3.5, Microsoft .NET Framework 3.5:  more...

Creating WPF Applications with VB 2008 ...pes, basic application creation, configuration, and event handling. Specific topics covered include creating WPF applications, handling events, and configuring commands and application settings. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Microsoft .NET Framework 3.5 Windows Presentation Foundation Application  more...

Deploying SQL Server 2008 Integration Services Package ...nd how to use it to enable logging on packages, the event handling process in Integration Services, and the debugging options used. The course also describes best practices for securing packages during development, deployment, and operation using roles, package protection levels, and digital certificates. This course is one of a series in the SkillSoft learning path that covers the objectives  more...

Managing SSIS Packages in SQL Server 2008 ...nd how to use it to enable logging on packages, the event handling process in Integration Services, and the debugging options used. The course also describes best practices for securing packages during development, deployment, and operation using roles, package protection levels, and digital certificates. This course is one of a series in the SkillSoft learning path that covers the objectives  more...

Oracle Database 11g Subprograms Packages Exception Handling in PL SQL Oracle Database 11g: Subprograms, Packages & Exception Handling in PL/SQL Oracle To identify the steps for designing, debugging, invoking, and bundling PL/SQL subprograms, procedures and functions, and also for handling their exceptions.  more...

Oracle Database 11g Subprograms Packages Exception Handling Oracle Database 11g: Subprograms, Packages & Exception Handling Oracle To identify the steps for designing, debugging, invoking, and bundling PL/SQL subprograms, procedures and functions, and also for handling their exceptions.  more...

IT Project Management Essentials Managing Risks in an IT Project IT Project Management Essentials: Managing Risks in an IT Project IT project managers deal with risks every day, including potential cost overruns, schedule delays, design constraints, hardware defects, and software bugs. Without a plan or process in place to address the possibility of unpredictable and unwanted loss during a project, managers may be dealing with risks reactively, rather  more...

Preparing for Successful Sales Preparing for Successful Sales Selling can be a demanding, even daunting task. How do you develop a persuasive sales pitch? What makes for an effective sales presentation? What do you do when customers raise objections during a sales pitch? How do you close a sale? This course provides insight into the answers to these questions while it teaches you how to prepare for and deliver effective  more...

Basic Presentation Skills Delivering a Presentation Basic Presentation Skills: Delivering a Presentation Excellence in presentation can be achieved when the standard of your delivery matches the quality of your content. You may have carefully planned and structured what you want to say, but if you deliver your message in a monotone while standing stiffly, you're probably not going to captivate the audience. Having diligently prepared for your  more...

Dealing with Common Meeting Problems Dealing with Common Meeting Problems Have you ever been in a meeting where conflict got in the way of achieving meeting goals? Where someone dominated the discussion and others didn't contribute at all? Where the discussion wandered and little was accomplished? The human factor can introduce problems in meetings, despite your best preparation and planning endeavors. But you can learn to  more...

Hazardous Waste Management and Shipping for Environmental Professionals This course includes a history and overview of hazardous waste management laws and regulations, a guide to complying with the myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment, storage and disposal facilities, and how  more...

Introduction to CorelDRAW - Part II Continuation of Part I with emphasis on use of the effect functions, page set up, advanced text handling, and technical illustration tools.  more...

An Introduction to Food Handling Safety and Sanitation An overview of proper food handling while maintaining a high quality environment.  more...

How To Master Time Management ...e management theory/philosophy, keeping a time log/diary, handling stress, developing a system of organization, identifying priorities, setting and achieving goals, creative problem solving, scheduling/managing a small project, and timing teamwork. While this course focuses on teaching time management techniques to help people at work, it does not exclude way to manage one`s time outside work.  more...

Time Management Using Microsoft Outlook 2002 ...includes understanding time management theory/philosophy, handling stress, developing a system of organization, identifying priorities, creative problem solving, and timing teamwork. The course is designed to show students how to use the tools of Microsoft Outlook 2002, such as the Journal, tasks, notes, reminders, Calendar, and Rules Wizard, to plan their time, and offers tips on how to use  more...

Social and Emotional Learning ...rn specific techniques for communicating the decision and handling difficult employee reactions. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. There are strict legal requirements as well as personal accountability when discharging an employee. This course covers all the critical aspects of termination, including information  more...

Telephone Skills for Quality Customer Service Course description -- Telephones are an everyday part of business and often aid in your customersa ™ first impression of your company. This course identifies telephone skills needed to be successful and more professional. It provides strategies to enable you to give your callers the quality service they deserve. You will learn tips for handling the telephone, ways to manage the discussions,  more...

Search Engine Marketing Strategies for Small Business Operations - Instructor Led Let an Search Engine Expert teach you how to quickly obtain top rankings and generate $$$ for your small business. A Great Value! Learn the secrets of effective search engine positioning and boost your Internet selling power a hundred fold. The perfect web business is the one that drives "targeted traffic" to their web site. How is this done? By achieving a top ranking in the major search  more...

Basics of Effective Selling Course description -- Selling is a complex and sophisticated process, but successful sales begin and end with the basic essentials. This course includes an overview of the selling process, and provides worksheets and checklists to take you from contact list through sales call and on to follow-up and referrals. There are tools for identifying the features and benefits of your product and service,  more...

Cafeteria Plan Training & Certification Program Learn how to adminster the federally-mandated Cafeteria Plan rules and earn a "Certified Cafeteria Plan Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Section 125 Cafeteria Plans are one of the most-used benefits offered by employers in the United States, yet they are  more...

Six Sigma Green Belt Personal Training Library ...or their yellow belt, green belt, and black belt programs handling the project components internally on real life (versus contrived) situations. The Six Sigma Green Belt Library gives one learner access to four core Green Belt courses: Six Sigma Start-Up, DMAIC Problem-Solving, SPC Workout, and Mistake-Proof It! The Green Belt Library is a prerequisite to the Black Belt Library. Six Sigma  more...

Six Sigma Black Belt Personal Training Library ...or their yellow belt, green belt, and black belt programs handling the project components internally on real life (versus contrived) situations. The Black Belt Library gives one learner access to our four core Black Belt courses: FMEA Investigator, Advanced SPC, Measurement System Analysis, DOE: Screening Experiments. It is recommended that you take the Green Belt Library as a prerequisite  more...

RCRA and DOT Refresher This is a unique DOT-RCRA hybrid "refresher" course. The course includes an overview of hazardous waste management laws and regulations, a guide to complying with the myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment,  more...

Forklifts ...le patterns of inspection, operator care, operation, load handling precautions, stacking, driving, unloading, and parking. Meant to appeal to everyone who works with or around lift-trucks, this course can insure that everyone in your organization is prepared for the threats that forklifts pose. This course can be taken in a self-directed pace. You can achieve a completed program of study in  more...

Java 2 -- Handling Exceptions & Implementing Threads ...handling, threading, multithreading, the creation of threads, their classes and their use. This unit explains the basics of exception handling by introducing the concept and highlighting the advantages of exception handlers in a program. It draws a distinction between errors and exceptions. In this unit, you will learn about the keywords used in exception handling. In addition, you will also  more...

Java 2 -- Advanced Java This course contains 4 units: Garbage Collection, Java Security, Internationalization, JavaBeans Technology. Each unit covers detail the elements of Java necessary to implement these advanced features and functions as you program in the Java language. The first unit explains the process of garbage collection. It describes the gc( ) and finalize( ) methods in Java and the code used to make  more...

Java 2 -- Enterprise Java ...er interfaces supported by the Swing components for event handling. It concludes by showing you how to use the Swing components to create a GUI. The third unit provides an overview of Java Servlets. It explains the lifecycle of a Servlet. You will learn about the ServletRequest and ServletResponse interfaces, and how to handle HTTP requests. The unit also explains the process of cookie  more...

Java 2 -- Extending the GUI ...nts, Dialog Boxes, and Menus, Using Listener Methods, and Handling Events. Each unit covers detail the elements of Java necessary to implement these features and functions as you program in the Java language. In the first unit, you will learn to use fonts in a program. The unit explains the Font and FontMetrics classes and their methods. You will learn to create menus and dialog boxes by  more...

Adobe Flash CS3 Professional: ActionScript 3 UI & Data ...handling and user interface (UI) design with ActionScript 3 language in Flash CS3. With John Ulliman as your guide, this video series provides plenty of hands-on experience as you learn how to design a typical shopping application, handle external graphic data, and learn how to draw and manipulate graphs and display text data. You'll also look at different types of data and how to load and use  more...

Adobe Flash CS4 Professional: Essentials ...the new motion tween, motion presets, ActionScript3 event handling and how to professionally set up your site. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe Flash CS4 Professional: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users  more...

Complaints And Angry Customers ...ounter. It provides participants with a 6 step method for handling complaints, communication strategies for staying in control and for soothing feelings that are running high. And it equips participants with a process to help them meet the needs of the most challenging customer. This course can be completed as quickly as you care to. Student is given 90 day access. Complaints And Angry  more...

Recruiting & Hiring Training & Certification Program Learn the basics of recruiting and hiring, as well as earn a "Fundamentals Of Recruiting & Hiring" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our Recruiting & Hiring Training & Certification Program provides details on the steps necessary to legally and effectively recruit and  more...

Six Sigma Management and Leadership Training Program ...or their yellow belt, green belt, and black belt programs handling the project components internally on real life (versus contrived) situations. In the 21st Century, and its global economy, the skills of Process Efficiency is paramount to an organization`s longevity and success. This course provides an in depth look at the Six Sigma management and leadership principles originally developed by  more...

Spanish Language: Asbestos Awareness (Comprensi n del asbesto) ...ning work with Asbestos and safe practices to follow when handling Asbestos. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish Language: Asbestos Awareness (Comprensi?n del asbesto) This course provides an overview of Asbestos, its history, its health  more...

Spanish Language: Office Safety (Seguridad en la Oficina) ...azards and Risks of Electricity, Office Machinery, Manual Handling and Ergonomics, Chemicals, Environmental factors such as Air and Noise, Housekeeping, Slips, Trips and Falls, Occupational Aggression and Violence, and Fire are discussed.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning  more...

Write for Business with Companion CD ...ive written and oral communication skills. *Shipping and handling outside the continental United States (Alaska, Hawaii) is extra. For more information contact * Write for Business, an award-winning business writing and communication resource for professionals in every business field, helps promote effective written and oral communication skills. The easy-to-follow format includes guidelines,  more...

Build Your Own BIZ - Customer Service That Sells Develop an internal customer service culture that is dedicated to serving your customers. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.  more...

Medical Terminology Instructional Videos: Bundled Six-Pack One of the best ways to learn medical terminology. Hear, see and learn from a Medical Terminology expert. Shipping charges included. Medical Terminology Instructional Videos: Bundled Six-Pack We have produced a series of instructional medical terminology videos to help students learn more effectively so they will find employment faster and be sure of success in their careers. The best way to  more...

Optional ASP NET Features and Finalizing ASP NET Applications To introduce web services and custom server controls for ASP.NET web development, and to explain error handling, configuration, deployment, and security for ASP.NET applications  more...

Customizing Controls and Events in VB NET To demonstrate how to customize controls and add event handling to a VB.NET Windows application  more...

Input Validation and Error Handling in VB NET To demonstrate how to validate user input and error handling for a VB.NET Windows application  more...

Customizing Controls and Events in C To demonstrate how to customize controls and add event handling to a C# Windows application  more...

Input Validation and Error Handling in C To demonstrate how to validate user input and provide error handling for a C# Windows application  more...

File Handling in Linux To understand the Linux file system and to manage file ownership and permissions  more...

Exception Handling and Assertions To enable the learner to handle exceptions and use assertions in Java  more...

Implementing Security for SQL in C NET Applications To determine how to secure SQL connections, select the most appropriate strategy to protect against SQL injection attacks, and handle user input using various validation and error handling techniques  more...

Implementing Security for SQL in VB NET Applications To determine how to secure SQL connections, select the most appropriate strategy to protect against SQL injection attacks, and handle user input using various validation and error handling techniques  more...

Handling Organizational Change Simulation You are a senior product manager in the marketing and consumer research department of Asha Greetings Inc., a multimedia conglomerate with products ranging from gift items and souvenirs to television productions. You work in the greeting cards division and are facing a third-order change. In response to flagging sales, senior management has decided to move away from a traditional top-down  more...

Java Programming with J2SE 5 Exception Handling and Assertions To enable the learner to handle exceptions and use assertions in Java  more...

Exception Handling and Assertions To enable the learner to handle exceptions and use assertions in Java  more...

Internal Customer Service Conflict and Complaints Simulation ...ation has been designed to allow participants to practice handling customer service complaints within the relative safety of a learning environment. Over the course of the simulation, participants will apply their conflict-handling skills to overcome a host of obstacles and provide excellent internal customer service. Special emphasis will be placed on the participant's ability to nurture a  more...

Risk Response and Recovery To outline risk management and identify best practices for handling risk and ensuring business continuity  more...

Handling Conflict No one can complete a working career without experiencing conflict, so it is essential for you to handle this conflict in the most effective way. To handle conflict well, you need to build a repertoire of techniques. These techniques require you to behave differently from your natural instincts at times. Therefore, a good starting point is to establish what your instinctive approaches to  more...

Available Presentation Resources ...munication with the audience. But there are techniques to handling questions successfully, and they need to be learned and practiced. Sometimes, a speaker needs to appear in front of a client or colleagues and present, but as part of team. Each member of the team speaks, but the team members are collectively responsible for communicating the message. This course tells you when team  more...

Call Center Communication Skills Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities,  more...

The Customer Service Agent in Action There are now some 7 million customer service agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the  more...

Professional Skills for Customer Service Agents ...r ethics and call protocol; procedures and techniques for handling calls and gaining customer confidence; and questioning and listening skills to help you address customer concerns more effectively. You will learn skills that help CSAs to efficiently and respectfully gather customer information and, where appropriate, take action to place a customer on hold without offending the customer or  more...

Managing Challenges in Customer Service ...d infuriated. CSAs are expected to meet the challenges of handling all of these calls and customers with speed, skill, accuracy, and composure. This course helps CSAs to manage these challenges successfully. It teaches CSAs effective techniques for handling aggressive callers, such as controlling, outraged, and threatening customers. It also teaches CSAs practical methods of managing  more...

Cross-selling in a Customer Service Call If there's one advantage most companies have learned to appreciate in recent years, it's "flexibility". Technology, the economy, and global events have forced companies to cope with a host of new challenges by being flexible. Flexibility is a key factor in customer call centers.As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing efficient  more...

Assessing Customer Behavior In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in  more...

Oracle Workflow 11i10 Workflow APIs Procedures Error Handling ...kflow process APIs, Business Event System APIs, and error handling. It also covers abstract data types used by the Business Event System, event data generate functions, queue handlers, and subscription rule functions, and the error-handling features of workflow processes. Learn To: Identify features of the Workflow Engine. Identify features of background engines. Identify  more...

Oracle 11i10 Order to Cash Setting Up Processing Receipts ...ying receipts. The course also covers concepts related to handling chargebacks, adjustments, claims, balance segments, and non-manual receipts. Learn To: Identify key concepts related to the receipt setup process. Identify options for defining Receivables activities. Identify options for defining a bank. Identify key concepts related to creating receipts. Identify key  more...

Macromedia Flash MX 2004 Fundamentals of ActionScript ...ionScript covers the main aspects of ActionScript namely, handling events, using the ActionScript syntax, and working with data. Working with Functions and Statements provides an overview of the types of functions and statements. Finally, Working with Movie Clips covers working with target paths and controlling movie clips. Learn To: Identify the new features of ActionScript 2.0.  more...

Oracle Database 10g Administration Workshop II Part 3 ...res of the BMR interface. Identify tasks performed for handling a corrupted object. Unit 3: Performance Optimization Identify features of the advisory framework. Sequence the steps in an advisor tuning session. Sequence the steps for creating a custom Automatic Database Diagnostic Monitor (ADDM) task manually. Identify features of SQL Tuning Advisor. Sequence the steps  more...

Oracle Database 10g PL SQL Fundamentals Part 1 ...with some standard Oracle supplied packages and exception handling techniques in PL/SQL. Learn To: Identify features of PL/SQL. Identify benefits of PL/SQL. Identify features of PL/SQL blocks. Audience: The target course audience is Data Administrators, PL/SQL Developers, and Technical consultants who have experience with the Oracle9i Database. Deployment:  more...

Introduction to E-Commerce ...s. Identify options and schemes for e-commerce payment handling. Identify the features of the virtual organization. Identify the components of a Web infrastructure. Identify the benefits of using extranets in a B2B e-commerce environment. Identify key issues affecting supply chain management in e-commerce. Identify system architecture options for the e-commerce interface.  more...

C Programming - Part 2 ...al and two-dimensional arrays. Identify standard string-handling functions. Identify the features of pointers. Identify the relationship between pointers and arrays, array of pointers, pointer to an array, and arrays and functions as function arguments. Identify user-defined data types including structure, union, enum, and typedef. Identify the uses of structures with functions. C  more...

C Programming - Part 3 ...rn how to properly debug their programs and perform error handling. L earn To: Identify the advanced uses for pointers. Explore the collection of special bitwise operators. Identify the features of standard Input/Output (I/O) with ANSI C. Debug programs. Perform error handling. Perform advanced but-level operations. Perform I/O functions from within a C program. Identify  more...

C Programming - Part 4 ...6 - 8 Hour(s) Course Contents Unit 1: Advanced Data Handling Duration: 1 - 2 Hour(s) Identify the code to create self-referential structures. Identify the definition of self-referential structures. Identify the code that represents a nested structure. Identify the code to allocate dynamic memory for a specific situation. Identify the uses of the memory management functions that  more...

C Programming - Part 4 ...s will acquire skills needed to perform runtime exception handling, incorporate standard libraries, and create well-designed class hierarchies. L earn To: Implement the C++ exception-handling mechanism to enable programs to recognize and respond to run-time errors. Instantiate and manipulate C++ collections. Identify classes in the I/O library. Create file and string streams.  more...

C Foundation for Non-C Programmers - Part 2 ... also learn how to instantiate objects, incorporate error handling, and perform simple I/O. L earn To: Identify the features of object-oriented programming. Declare a class. Create an object to a class. Invoke and access member functions. Identify the function of a pointer. Manipulate member functions. Declare special member functions. Inherit a class from a given base  more...

Building Cisco Remote Access Networks Part 4 ...s used to achieve QoS. Identify methods for congestion handling. Identify methods for effective use of traffic prioritization techniques. Identify methods for the effective use of traffic prioritization techniques. Identify considerations for establishing a queuing policy. Identify features of weighted fair queuing (WFQ). Identify commands for configuring weighted fair queuing  more...

Oracle Cert App Developer Track for Developer 2000 R2 Curriculum ...der: Managing Module Types (ID#395) Oracle Form Builder: Handling Multiple Object Relationships (ID#399) Oracle Form Builder: Including Reusable Oracle Components (ID#403) Oracle Report Builder: Report Fundamentals (ID#406) Oracle Report Builder: Enhancing Reports (ID#411) Oracle Report Builder: Controlling Reports (ID#413) To review individual course descriptions, please select the  more...

Oracle Developer 2000 Build Forms II Curriculum The Developer/2000: Build Forms II Curriculum consists of the following courses: Oracle Form Builder: Managing Module Types Oracle Form Builder: Handling Multiple Object Relationships Oracle Form Builder: Including Reusable Oracle Components To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Oracle Form Builder Handling Multiple Object Relationships ... relation. Identify the features of the default relation-handling triggers. Match the default relation-handling procedures with the triggers that call them. Write the code to implement the coordination-type toggle between blocks by using built-ins. Write the code to implement the coordination-type toggle between blocks by using built-ins. Unit 4: Working with Multiple Form Applications  more...

Oracle Form Builder Including Reusable Oracle Components ...cts, and code. Implement the new Oracle Server error handling features accessible to Form Builder. C ontent Emphasis Skills-Based A udience Application developers, database administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken  more...

Oracle Form Builder R6 Including Reusable Oracle Components ...ination phases in a relation. Match the default relation-handling triggers with their properties. Match the default relation-handling triggers or procedures to the triggers or procedures that call them. Match the coordination properties with their functions. Sequence the steps to force a commit per master record. Unit 5: Charts, Reports, and Timers: Integrating Duration: 1 Hour(s)  more...

Word 2000 Expert User ... students will learn to perform advanced text editing and handling operations; manage documents within a workgroup environment; and insert table of contents, cross-references and bookmarks in a document. L earn To: Perform advanced text editing and handling operations. Manage documents within a workgroup environment. Insert table of contents, cross-references and bookmarks in a  more...

SQL Server 7 0 - Implementing a Database - Part 5 ...sages. Select the statements used in transactional error-handling. Select the counters that can be monitored by SQL Server Performance Monitor. Perform the steps to view the event generated by the stored procedure. Select the recommended practices for effective stored procedures. Unit 2: Implementing Triggers Duration: 2 - 3 Hour(s) Select the characteristics of triggers. Select  more...

Visual Basic 6 0 Designing Implementing Desktop Applications - Part 1 ...ebugging a Visual Basic application. Add effective error-handling code to a Visual Basic application. Identify the properties and methods of the Err object. Perform the steps to test inline error handling. Identify the error-handling options available in Visual Basic. Compile an application from within the Visual Basic 6.0 development environment. Compile a Visual Basic 6.0 application  more...

Visual C 6 0 Designing Implementing Desktop Applications - Part 4 ... help system for an application. Identify the exception handling architecture and implement exception handling in an MFC application. Implement threading in an MFC application. Create a dynamic user interface and an ISAPI DLL that dynamically updates the content in a Web page. Identify the features and benefits of ActiveX controls and COM components and incorporate them in MFC  more...

Visual C 6 0 Designing Implementing Desktop Applications - Part 5 Course Overview This is the fifth course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using the MFC library and the Microsoft Visual C++ 6 development environment. L earn To: Store and retrieve data from a file and registry by using MFC. Implement remote communication by using the Socket and Serial  more...

Visual C 6 0 Designing Implementing Distributed Applications - Part 1 ...the Spy++ utility. Sequence the steps to implement error-handling in a COM component. Sign a COM component by using the SIGNCODE utility. Create an Active Document by using the MFC AppWizard. Modify an active document application to support active document containment. Configure the default security settings for a component by using the Distributed COM Configuration utility. Configure  more...

Exchange Server 5 5 Design Implementation - Part 2 ...nd X.500 messaging recommendations, components of message handling systems, management domains and the role of interpersonal messaging systems. Manage a Site Connector and identify the functions of target server cost. Describe the features and benefits of the X.400 Connectors. C ontent Emphasis Skills-Based A udience This course is intended for support  more...

Oracle8i Backup and Recovery Troubleshooting Recovery ...se recovery strategies. This course will identify ways of handling different types of failures, diagnosing errors and detecting corruption. Additionally, users will be introduced to the different types of Oracle recovery methods and how to recover from the loss of a Recovery Catalog and Control File. Finally, this course will present the features and usage guidelines of a standby database and  more...

Oracle 11i 2 6 Implement Workflow Fundamentals Part 3 The course deals with fundamentals Oracle Workflow 2.6, which is provided by Oracle E-Business Suite for Oracle Application 11i. Oracle Workflow enables you to create, modify and automate business processes. In part 3, you will learn about Activities, Events, and Workflow APIs. Learn To: Identify the steps to define a function activity. Identify tasks to be performed to define  more...

Oracle Workflow 11i10 Curriculum The Oracle Workflow 11i10 Curriculum includes the following courses: Oracle Workflow 11i10: Components & Planning Workflow Processes Oracle Workflow 11i10: Developing Processes Oracle Workflow 11i10: Interacting with Processes & Notifications Oracle Workflow 11i10: Business Event System & Subscriptions Oracle Workflow 11i10: Communications & Function Activities Oracle Workflow  more...

Oracle PL SQL Database Programming ...ions with their descriptions and the directions for their handling. Perform the steps required to create a stored package using SQL*Plus. Perform the steps to invoke stored procedures in SQL* Plus using IN and OUT parameters. Perform the steps required to invoke a stored function using SQL* Plus. Perform the steps required to invoke a stored subprogram with multiple arguments in SQL* Plus.  more...

Java Exceptions Assertations ...se. The course also covers types of exceptions, exception handling, and the ways to declare and throw exceptions. Under assertions, the course focuses on assert statements, compilation of classes that use assertions, enabling and disabling assertions at run time, and uses of assertions. Learn To: Identify key concepts related to exceptions. Distinguish between exceptions and  more...

Java Exceptions Assertations ...se. The course also covers types of exceptions, exception handling, and the ways to declare and throw exceptions. Under assertions, the course focuses on assert statements, compilation of classes that use assertions, enabling and disabling assertions at run time, and uses of assertions. Learn To: Identify key concepts related to exceptions. Distinguish between exceptions and  more...

XML Programming--Part 2 DOM SAX XSLT ...SAX) application. Identify the characteristics of error handling in Simple API for XML (SAX). Identify the features and functions of the XSLT elements used to generate output. Identify XSLT elements used for conditional processing and looping. Identify and declare xsl:import and xsl:include elements. C ontent Emphasis Conceptual A udience The audience would ideally have  more...

XML Programming--Part 2 DOM SAX XSLT ...SAX) application. Identify the characteristics of error handling in Simple API for XML (SAX). Identify the features and functions of the XSLT elements used to generate output. Identify XSLT elements used for conditional processing and looping. Identify and declare xsl:import and xsl:include elements. C ontent Emphasis Conceptual A udience The audience would ideally have  more...

Enterprise Connectivity with J2EE V1 4 Servlets ...s of Mementos. Identify guidelines for effective error handling in Java. Identify features of filters in servlets. Sequence the steps in the filter life cycle. Identify the properties of Application Event Listeners. Match the event listener interfaces with their corresponding events. Match the different authentication methods with their features. Identify the methods to  more...

Office XP-New Features Curriculum ...es a general overview of new productivity and information handling tools. It concentrates on new features within Microsoft Word, Excel and PowerPoint, and Microsoft Office XP software. Additionally, there is an emphasis on database, e-mail, and Internet software. This curriculum consists of two Skill Builder courses: Course 74010 Microsoft Office XP - New Features Part 1: Overview, Word, Excel  more...

Office XP New Features Part 1 Overview Word Excel PowerPoint ...th a general overview of new productivity and information handling tools. It then concentrates on new features within Microsoft Word, Excel and PowerPoint. Learn To • Identify the features of speech recognition in Office XP. • Identify the features of handwriting recognition in Office XP. • Identify features of smart tags in Office XP. • Identify the task panes in  more...

Strategic Sales Developing Executive Proposals In Strategic Selling: Developing Executive Proposals, you will learn the keys to preparing an effective written proposal, the questions to answer before writing a sales proposal, and the components necessary to include in a written proposal. You will also learn the steps to follow to create a winning proposal. Finally, you will identify ways to differentiate your proposal from those of the  more...

Word XP Expert User ... the expert user of Word 2002. Advanced text and document handling is covered along with document styles and macros. Learners will cover group editing and document distribution, advanced workgroup collaboration and forms. Lastly, this course will cover tables, indexes and referencing, advanced document navigation and data tables. Learn To • Modify the first page header or footer of a  more...

Time Management Overcoming Challenges ...rcome time management challenges. The program also covers handling interruptions, keeping meetings productive, and organizing paperwork, identifying and overcoming personal time wasters. Learn To Identify guidelines for minimizing interruptions from visitors. Follow steps for making meetings more productive.  more...

Time Management Planning Your Day ...echnology. Identify guidelines for handling e-mail. Identify guidelines for not wasting time on the Internet. Follow the guidelines for not wasting time on the telephone. Simulation Overview: In this simulation, you will meet with Bruce Madison, Icon's Director of Information  more...

EnjoySAP Features Functions ...bout the new interface Enjoy SAP with an overview of it's handling, features and functions. Having been given the background to the development of the EnjoySAP interface and its new features, the trainee will learn how to access the 4.6 System and to use the different EnjoySAP menus. The learner will also be shown how to change the menu structures and how to use the new interface. Learn To:  more...

EnjoySAP What s New in Release 4 6 ...bout the new interface Enjoy SAP with an overview of it's handling, features and functions. The trainee will learn about the new features and functions of this release using a number of examples taken from the R/3 Basis system and cross-application components as well as see the most important details of the new interface in the individual applications and how it differs from earlier releases.  more...

SAP Web Application Server Development ...ser Dialogs. o Developing BSP Applications. o Session Handling. Audience The Computer Based Training (CBT) course SAP Web Application Server Development is aimed at developers who want to program Web applications on the SAP Web Application Server platform. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI). Deployment Options Internet /  more...

Visual Basic NET-Web Based Development Curriculum ... application projects. The student will learn about error handling and code debugging, user input validation, ADO.NET database connections and data access. The student is also taught the creation and use of XML Web services and the configuration and deployment of Web applications in Visual Basic.NET. This curriculum consists of five Skill Builder courses: Microsoft Visual Basic.NET-Web  more...

Visual Basic NET-Web Based Development Curriculum ... application projects. The student will learn about error handling and code debugging, user input validation, ADO.NET database connections and data access. The student is also taught the creation and use of XML Web services and the configuration and deployment of Web applications in Visual Basic.NET. This curriculum consists of five Skill Builder courses: Microsoft Visual Basic.NET-Web  more...

Visual Basic NET-Web Based Development Part 2 ...vent procedures, code-behind pages and page events. Error handling, code debugging, and user input validation are also taught. Learn To: o To identify features of event procedures. o To identify the syntax for creating an event procedure. o To sequence the steps for adding an event procedure to a Web control. o To identify features of structured exception handling. o To identify  more...

Visual Basic NET-Web Based Development Part 2 ...vent procedures, code-behind pages and page events. Error handling, code debugging, and user input validation are also taught. Learn To: o To identify features of event procedures. o To identify the syntax for creating an event procedure. o To sequence the steps for adding an event procedure to a Web control. o To identify features of structured exception handling. o To identify  more...

Visual Basic NET-Web Based Development Part 3 ...aSet to a list-bound control. o Identify the syntax for handling database errors. o Identify the syntax for creating multiple tables. o Identify the syntax for creating a relationship between DataTables. o Identify the syntax for programmatically navigating between relationship tables. o Sequence the steps for visually navigating between related tables by using DataViews. o Identify  more...

Interpersonal Communication Telephone Skills Interpersonal Communication: Telephone Skills will help you develop the skills needed to project a positive image on the telephone, properly address callers, and establish good rapport. You will be provided with opportunities to incorporate positive personal attributes into telephone interactions, employ strategies to control a conversation, and effectively handle situations with difficult  more...

Advanced Interpersonal Communication Communicating with Co-Workers ...is program also offers guidelines for promoting ideas and handling human resource issues, such as negotiating raises and dismissing subordinates. Learn To Interact with an ineffective supervisor. Negotiate a raise with a supervisor. Identify the order for the steps of an effective resignation.  more...

Communicating w Difficult People Handling Difficult Co-Workers ...Handling Difficult Co-Workers offers the student information on how to define difficult co-workers, cope with their difficult behavior, and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the steps that create the conflict  more...

LAN WAN Integration ...server. Match e-mail solutions for handling messages with their intended users. Identify advantages of using a network to manage applications by sharing software. Identify the advantages of centralized database management in a network. Identify centralized components of an organization with centralized  more...

Call Center Inbound Customer Service In Call Center: Inbound Customer Service, you will identify what challenges come from the situation, the caller, and the environment. You will learn what guidelines you should follow in order to provide excellent service and use your skills to fulfill your customers' needs. Learn To Understand your role as a representative of your company.  more...

Workplace Aggression Defusing Aggressive Situations ... Follow the appropriate guidelines for handling a situation with a violent employee. Offer employees the proper kind of assistance as they adjust after an incident. Audience Managers who want to learn how to handle a violent incident properly. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits:  more...

Exit Interviewing Skills Conducting an Exit Interview ...iews. Identify guidelines for handling upset employees. Calculate the mean, the mode, and the median for a given set of values. Identify steps for preparing a monthly report. Audience HR Managers and other managers in a company who are responsible for conducting exit interviews. Deployment Options  more...

Delegation The Delegation Process ...sk brief. Identify guidelines for handling reservations that delegates may have. Simulation Overview: In the simulation at the end of this unit, you will meet with Tyrell Johnson, Advertising Manager at Icon International, and Matthew Stevenson, Marketing Assistant. Icon is planning to fund a new magazine that already has nearly 15 million dollars  more...

Employee Performance Resolving Conflict ...s. It has come to your attention that Customer Support is handling an alarming number of complaints from customers who cannot access their stock portfolios. Unit 3: Conflict Between Employees (0.5 - 1 hour) Assess the conflict situation. Identify the sources of conflict. Determine how personalities affect a conflict  more...

Conducting Meetings Managing a Meeting Conducting Meetings: Managing a Meeting enables participants to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis, brainstorming, and decision making in a meeting, as well as techniques for fostering creative thinking and for managing conflict among meeting participants. Learn To Lead  more...

Facilitation Facilitating Challenging Situations ...w to foster healthy debates among team members. Unit 2: Handling Difficult Team Members (0.5 - 1 hour) List five types of difficult team members. Facilitate five types of difficult team members. Avoid conflict with a team's leader. Use a communication process to minimize interpersonal conflicts.  more...

Correcting Performance Problems Disciplining Employees In Correcting Performance Problems: Disciplining Employees, you will learn guidelines for conducting an effective disciplinary meeting and how to determine whether you have sufficient cause and evidence to discipline an employee. You will also learn how to prepare for disciplinary action and how to determine whether you need a witness present for a disciplinary meeting. In addition, you will learn  more...

Business Ethics Managerial Business Ethics ...e workplace. Follow steps for handling ethical dilemmas brought to you by subordinate employees. Identify causes of unethical behavior. Identify methods for recognizing a subordinate employee's unethical behavior. Follow an intervention process for ending unethical behavior. Audience  more...

ISO 9001 2000 The Auditing Process ...nce phase. Identify guidelines for handling difficult situations. Identify the two types of non-conformance requests. Identify factors to consider when writing a non-conformance report (NCR). Identify the audit report approval process. Simulation Overview: In  more...

Organizational Crisis Mgmt Resolving Crises in Organizations ...nd controlled communications. Guidelines are presented on handling calls, controlling the communication flow, messages and audiences, and communicating in the crisis aftermath. The course looks at communication with non-media stakeholders, giving particular attention to employees. The final section covers communication with the media, providing clear guidelines on overall approach, handling of  more...

Team Participation Resolving Conflict in Teams ...ict. Apply six guidelines for handling opposition to their ideas. Recognize-and respond appropriately-to their own and others' reaction to conflict. Audience Managers and employees who want to learn how to resolve conflict in teams. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits:  more...

Administrative Assistant Skills Understanding Basic Skills ...rk area. Select the guidelines for handling mail. Select the guidelines for filing paper-based documents. Select the components you should consider when handling electronic filing. Identify the steps for handling a telephone call. Handle a telephone call.  more...

Administrative Assistant Skills Excelling as an Admin Assistant ...l Learning Time 2 to 4 hours Objectives Unit 1: Handling the Office Environment (0.5 - 1 hour) Identify the guidelines for making office politics a positive tool. Demonstrate an understanding of how to make office politics a positive tool. Identify the guidelines for building strong business relationships.  more...

Visual Basic 6 0 Designing Implementing Desktop Applications - Part 3 ... components of the ADO object model. Identify methods of handling data access errors. Connect to a database using ADO. Connect to a data source. Identify connection object events. Identify database connections. Identify the uses of the Command object. Identify the uses of the Recordset object. Identify ways of presenting data to the user. Identify the properties and methods that allow  more...

Visual Basic 6 0 Designing Implementing Desktop Applications - Part 4 Course Overview This is the fourth course in a five part series that will provide students with the knowledge to write a Microsoft Visual Basic-based application that accesses data from a database. In this course, students will learn to use ActiveX Data Objects to access and manipulate data sources. This course also addresses advanced database issues, such as data integrity and referential  more...

Visual Basic 6 0 Designing Implementing Distributed Applications - Part 4 ...oup by using SPM objects. Unit 2: Debugging and Error Handling Duration: 2 - 3 Hour(s) Identify the methods used to handle the different errors that can occur in a Microsoft Transaction Server (MTS) application. Debug an MTS component. Identify the considerations when debugging an MTS component. Display the events used by an MTS transaction by using MTS Spy. Display the  more...

Oracle 11i10 Order to Cash Shipping Execution ...cesses. Further, the course discusses concepts related to handling deliveries, shipping exceptions and execution reports. Learn To: Identify key concepts related to the shipping execution flow. Identify key concepts related to the Shipping process. Identify key concepts related to the Pick Release process. Identify options for administering shipping exceptions.  more...

Oracle 11i10 Order to Cash Invoicing Overview ...bmitting AutoInvoice. Identify key concepts related to handling AutoInvoice exceptions. Identify key concepts related to the Receivables process. Identify key functionalities of the Receivables process. Identify features of iReceivables. Unit 2: BPA Identify key concepts related to the Bill Presentment Architecture (BPA). Identify key concepts related to billing  more...

Oracle8 Backup and Recovery - Troubleshooting and Recovery ...se recovery strategies. This course will identify ways of handling different types of failures, diagnosing errors and detecting corruption. Additionally, users will be introduced to the different types of Oracle recovery methods and how to recover from the loss of a Recovery Catalog and Control File. Finally, this course will present the features and usage guidelines of a standby database and  more...

Site Server 3 0 Commerce Solutions - Part 2 Course Overview This is the final course in a two part series that will help students prepare for the Microsoft Certified Professional exam 70-057, Designing and Implementing Commerce Solutions with Microsoft Site Server 3.0, Commerce Edition. At the completion of this course, students will learn to administer a Site Server, Commerce Edition web site; deploy a web application using Site Server,  more...

Java for Procedural Programmers Beyond Basic Java ...also covered. This course also explores I/O concepts plus handling and managing exceptions. Learn To To identify types of change that need to be supported. To identify considerations for moving toward change resilience. To identify factors that affect an object's clients when changes are made within that  more...

Java for Procedural Programmers Beyond Basic Java ...also covered. This course also explores I/O concepts plus handling and managing exceptions. Learn To To identify types of change that need to be supported. To identify considerations for moving toward change resilience. To identify factors that affect an object's clients when changes are made within that  more...

IBM DB2 Universal Database V6 1--App Development Course Overview This course will provide application developers with the specific skills and knowledge needed to be successful in an IBM DB2 Universal Database (UDB) V6.1 application development environment for UNIX, Windows or OS/2 platforms. This course will teach students about SQL application development, application development objects, embedded SQL programming, and dynamic SQL programming.  more...

IBM DB2 Universal Database V6 1--App Development ... using embedded SQL. Match SQLCA elements with the error-handling information they contain. Identify the transaction that produces a specific effect on a database. Identify the characteristics of type 1 and type 2 connections to a database. Identify which isolation level is necessary to ensure a specific degree of data integrity. Identify the input and output of a PREP statement using  more...

Enterprise Connectivity with J2EE V1 4 Servlets ...s of Mementos. Identify guidelines for effective error handling in Java. Identify features of filters in servlets. Sequence the steps in the filter life cycle. Identify the properties of Application Event Listeners. Match the event listener interfaces with their corresponding events. Match the different authentication methods with their features. Identify the methods to  more...

XML Building XML-Based Web Applications Part 5 This goal of this final course within the curriculum is to provide the learner with a detailed understanding of the mechanisms of data validation using schemas within XML and a knowledge of the applications of XML within business and commercial environments. The course begins with a coverage of validation within XML and the advantages of schemas over DTDs. The elements of an XDR schema are covered  more...

XML Building XML-Based Web Applications Part 5 ...of invalid XML documents. o Identify the techniques for handling invalid documents. o Match XDR schema elements with their descriptions. o Identify the syntax for creating and attaching a Microsoft XDR schema. o Identify the syntax for defining an element type in an XDR schema. o Identify the attributes used to define child elements in an XDR schema. o Identify the attributes of the  more...

ASP NET Part 1 Intro Web Controls Course Overview This is the first course in a three part series that presents the learner with a broad overview of ASP.NET and gives a comprehensive introduction to Web Controls. This course introduces the learner to the .NET framework and also the differences between ASP and ASP.NET, coverage of the ASP.NET platform and features, core elements of ASP.NET - Web Forms, ASP.NET script code, and  more...

ASP NET Part 2 ADO NET Partitioning Tracing Course Overview The is the second course in a three part series that provides the learner with instruction on using ADO.NET to access data, on separating code from content, and on using the ASP.NET trace feature. The course will cover using ADO.NET to access data from various data sources and allows the learner to practice displaying and customizing data display. The course then describes the  more...

C Programming for the Microsoft NET Platform Part 1 Course Overview This is the first course in a five part series that provides an introduction to the Microsoft .NET platform in which the learners use the C# programming language. This course teaches how to compile, run, and debug a C# application and how to use value-type variables in C#. Learn To • Identify characteristics of the .NET platform. • Identify characteristics of  more...

Communicating with Difficult People Series The Communicating with Difficult People Series includes the following courses: Communicating with Difficult People: Working with Difficult Employees Communicating with Difficult People: Handling Difficult Co-Workers Communicating with Difficult People: Communicating with Your Manager To review individual course descriptions, please return to the previous page and select the desired  more...

C Programming for the Microsoft NET Platform Part 1 ...L documentation. • Identify the syntax of exception handling. • Match common compiler options with their functions. • Compile a C# application by using Visual Studio.NET. • Identify characteristics of the Visual Studio Debugger. • Debug a C# application by using Visual Studio.NET. Unit 2: Value-Type Variables 3 - 4 hours • Identify characteristics  more...

C Programming for the Microsoft NET Platform Part 2 ...ge. The course introduces common statements and exception handling, as well as, how to use methods and parameters and how to create, initialize, and use arrays. Learn To • Identify characteristics of statements. • Identify the syntax used to create an if statement. • Identify the syntax of cascading if statements. • Identify the syntax used to define a method.  more...

Telephone Skills Series The Telephone Skills Series includes the following courses: Telephone Skills: Professionalism Through Basic Skills Telephone Skills: Handling Difficult Calls Telephone Skills: Effectively Managing Inbound and Outbound Calls To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

CIW Dynamic Server Pages Part 3 ...hat students will learn about ActiveX Data Objects, error handling and dubugging ASP applications, project management in application development, and data integrity and security issues. Learn To • Identify the situations in which ADO would be used. • Identify ASP application development, error handling, and debugging ASP applications. • Identify management and  more...

Microsoft NET Tech Overview Part 1 NET Platform Framework ... Identify features of Active Server Pages (ASP).NET error handling. o Match new Visual Basic.NET object capabilities with their descriptions. o Identify capabilities of Web applications. o Identify new language features in Visual Basic.NET. o Identify new C++ features available in Visual Studio.NET. o Select features of managed extensions. o Identify features of the C# programming  more...

IMS Essentials Curriculum ...covers data entry databases (DEDBs) and expedited message handling (EMH). This curriculum consists of three Skill Builder courses: IMS Essentials Part 1: IMS Database Manager IMS Essentials Part 2: IMS Transaction Manager IMS Essentials Part 3: DEDBs, Advanced IMS Systems, and DB2 Learn To See individual course descriptions for specific course objectives and scope. Audience  more...

IMS Essentials Part 1 IMS Database Manager In IMS Essentials Part 1: Database Manager, you are introduced to the IMS Database Manager. IMS hierarchical databases are covered, and the Data Language/I (DL/I) function codes used to query and update the databases within application programs. You are introduced to database change logging and the various database recovery utilities used in IMS. Finally, you learn about IMS hierarchic access  more...

IMS Essentials Part 3 DEDBs Advanced IMS Systems DB2 ... about data entry databases (DEDBs) and expedited message handling (EMH). The Advanced IMS Systems section introduces DBCTL and the concept of data sharing in IMS. The Common Service Layer (CSL) architecture is explained. Finally, the relationship between IMS and DB2 is explained, including the IMS to DB2 attachment. This course is current to IMS v.8, but generally applicable to v.7 and beyond.  more...

Advanced Business Comm Enhancing the Comm Message ...diversity, communicating through the media, the effective handling of press releases, press conferences, and media interviews. In addition, students will learn about the effective management and communication in times of organizational crises. Learn To To identify guidelines for writing effective e-mail messages. To identify guidelines for writing effective negative messages.  more...

Telephone Skills Handling Difficult Calls This course stresses the importance of politeness and identifies the service that callers expect over the phone. The learner is guided through the steps to handle difficult calls including angry callers and abusive callers. Dealing with complaints is also covered. Techniques for effective call time management are explained. Call time can be considerably reduced through effective questioning and  more...

Moving from Technical Professional to Mgr Managing the IT Dept With management and team fundamentals in place, this course gives an overview of some typical areas of IT management and some of their related issues. Beginning with networks and network issues, the course then goes on to look at strategies for purchasing and rolling out new hardware and software across the IT department. It then teaches the value of E- Commerce in general as well as how to  more...

Oracle Application Server 10g Administration Part 2 Oracle Application Server 10g is an integrated, standards-based software platform that allows organizations of all sizes to be more responsive to changing business requirements. This course covers managing application server, Oracle iHat tool, Lightweight Directory Access Protocol (LDAP), Oracle Internet Directory (OID), Oracle HTTP server, and Oracle Web Cache. The course encourages  more...

Advanced Business Communication - Effective Business Communication The Advanced Business Communications: Effective Business Communication course focuses on effective messages in letters and memos, intercultural communication, and communication with the media, and crisis communication. Students will cover the guidelines for writing effective messages. Students will learn about effective intercultural communication, how to deal with cultural diversity,  more...

The Writing Process ...d composing your message. It explains a methodical way of handling the various tasks from beginning to end. It also covers the particular challenges of writing in groups.There is no single correct way to write, and experienced writers usually develop their own individual processes. But if your current approach is haphazard and frustrating, using the process explained in this course may make the  more...

Identifying Your Hazardous Waste ... Waste Rule 9. Explain universal waste regulations for handling, labeling, and marking universal waste batteries, pesticides, lamps, and mercury-containing equipment Note: As each lesson concludes, you will be required to complete an assessment in order to progress to the next lesson. At the end of the course, you will be required to complete a final exam. You must achieve a passing  more...

Cranes & Rigging The Cranes and Rigging safety course covers the topics included in OSHA 29 CFR 1926. 55 Subpart N. This self-paced, online training is intended for workers who want to learn more about cranes, derricks, hoists, elevators, and/ or conveyors. Topics include cranes & derricks, helicopters, base-mounted drum hoists, overhead hoists, conveyors, and aerial lifts. LEARNING OBJECTIVES: 1. Introduce  more...

OSHA 30 Hour for Construction - Online OSHA 30 Training ...ent a Module 8: Fire Protection a Module 9: Materials Handling and Storage a Module 10: Hand and Power Tools Module 11: Welding and Cutting a Module 12: Focus Four a Electrical Safety a Module 13: Focus Four a Struck-By and Caught in Between Hazards a Module 14: Focus Four a Fall Protection a Module 15: Cranes and Rigging a Module 16: Motor Vehicles a Module 17:  more...

Stormwater Management During Construction ...anagement Practices for Sediment Control * Materials Handling and Waste Management REGULATORY REQUIREMENT: Please see the state/ regulatory requirement from the course catalog page. SEAT TIME: This course has been approved for 8 hours. COURSE PRE-REQUISITE: N/ A TESTING: Quizzes - All quizzes must be passed with a 100% to proceed forward to the next lesson. Final  more...

OSHA 30 Hour for General Industry - Online Training ...paces - Module 8: Lockout/ Tagout - Module 9: Materials Handling & Storage - Module 10: Machine Guarding Safety - Module 11: Welding, Cutting, and Brazing - Module 12: Electrical Safety - Module 13: Hazard Communication - Module 14: Hazardous Substances & Industrial Hygiene - Module 15: Bloodborne Pathogens - Module 16: Record Keeping & Reporting - Module 17: Workplace Violence -  more...

Residential Green Remodeling - Design Construction and Certification ...rticular emphasis on building evaluation, deconstruction, handling of hazardous waste, materials recycling and reuse, energy conservation, indoor air quality, use of environmentally safe products, design principles, system planning and construction best practices. An overview of Personal and building certification programs is complemented by a discussion of incentives available from government  more...

OSHA - 10 Hour Construction Outreach Training Program - Online The OSHA 10 Hour training for Construction is part of OSHA's Outreach Program to train workers in the basics of occupational safety and health. The 10 hour course is geared to the general laborer and new hires and serves as a safety orientation for work on a construction site. In this course, students will be introduced to the basic safe practices of identifying, reducing, eliminating and  more...

OSHA 30 Hour Construction Outreach Training - Online The OSHA 30 Hour training is part of OSHA's Outreach Program to train workers in the basics of occupational safety and health. In this course, students will be introduced to the basic safe practices of identifying, reducing, eliminating and reporting hazards commonly found on a construction work site. New to the OSHA 30 Hour program is the 2010 addition of "Introduction to OSHA". This is a  more...

Materials Handling Storage ...Handling & Storage online course specifies the procedures developed by OSHA to reduce injuries resulting from mishandling or improper storage. LEARNING OBJECTIVES: - Understand general material handling concepts - Service multi-piece and single-piece rim wheels - Identify powered industrial trucks - Maintain overhead and gantry cranes - Understand the safety requirements  more...

Hazardous Materials ...ING OBJECTIVES: - Understand general requirements of handling/ working with hazardous materials - Explore how to store hazardous materials - Learn about use and disposal of hazardous materials - Find out what steps are necessary to take at the time of an accident - Study training, first aid, and other essential factors associated with hazardous materials  more...

HAZWOPER 24 Hour Training - Online The HAZWOPER 24 Hour training applies to the "Occasional Site Worker" on a controlled or hazardous waste site. OSHA's Regulation 29 CFR 1910 120(e) stipulates that 24 hours of safety training are required for individuals who work on or visit a controlled or hazardous site and have little or no chance of exposure to the wastes involved. Examples of an Occasional Site Worker would include truck  more...

Materials Handling and Storage for General Industry ...Handling and Storage online course specifies the procedures developed by the Occupational Safety and Health Administration (OSHA) to reduce injuries resulting from mishandling or improper storage. LEARNING OBJECTIVES: - Understand general material handling concepts - Service multi-piece and single-piece rim wheels - Identify powered industrial trucks - Maintain overhead and  more...

Cranes and Rigging - en Espanol Course Cost: $20. 00 Course Duration: 1 hour Course Enrollment: http://bit. ly/ 4TFsSG The online Cranes and Rigging Safety course in Spanish is intended for Spanish-speaking construction workers who want to learn more about cranes, derricks, hoists, elevators, and/ or conveyors. Topics include cranes & derricks, helicopters, base-mounted drum hoists, overhead hoists, conveyors, and aerial  more...

Current Concepts in Chemotherapy ...of chemotherapeutic agents 4. Describe safe chemotherapy handling techniques 5. Describe appropriate chemotherapy administration 6. Recognize common psychological effects in patients receiving chemotherapy Curriculum Chapter 1: Introduction to Chemotherapy a Definition a Goals of Chemotherapy a Cell Cycle a Chemotherapy Approaches Chapter 2: Chemotherapy Drug  more...