Instructor Led Handling Difficult Customers Training

Customer Delight Workshop Why worry about customer orientation This module defines what customer delight is and how it is different from customer satisfaction a What is customer satisfaction a What is delight a How does delight differ from satisfied customers a Examples of customer delight a Group task/ case study a Impact on revenue Identifying opportunities (1. 30 hours a 4. 15 hours) 165 min  more...

5-Star Customer Service This program teaches you how to provide structured superior Customer Service. It gives participants the tools necessary to provide outstanding support as well as effective communication skills, techniques to handling difficult customers and learn conflict resolution strategies. It encourages ways to build strong relationships and teaches participants how to manage business related stress.  more...

Customer Service Excellence How would your customers rate the service you provide? Are you confident that every employee in your organization is aware of their role in ensuring customer satisfaction? Regardless if the customer is internal or external, every interaction should be handled professionally with respect, expedience and competence. Allow us to help you develop a service culture, which sets you apart from the  more...

Handling Challenging Situations Handling Challenging Situations Overview If your job was easy, anyone could do it! You re constantly facing challenges — in fact, that s your JOB! This module helps you address some of the challenges you face in trying to balance company policies and procedures while resolving customer issues and providing a positive customer experience.  more...