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Time Management Using Microsoft Outlook 2002 on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...includes understanding time management theory/philosophy, handling stress, developing a system of organization, identifying priorities, creative problem solving, and timing teamwork. The course is designed to show students how to use the tools of Microsoft Outlook 2002, such as the Journal, tasks, notes, reminders, Calendar, and Rules Wizard, to plan their time, and offers tips on how to use  more...
How To Master Time Management on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...e management theory/philosophy, keeping a time log/diary, handling stress, developing a system of organization, identifying priorities, setting and achieving goals, creative problem solving, scheduling/managing a small project, and timing teamwork. While this course focuses on teaching time management techniques to help people at work, it does not exclude way to manage one`s time outside work.  more...
From Serebra Learning Corporation
Customer Service Agent Skills Simulation on-line e-learning cbt (computer based) Kenworth Domestic Appliances (KDA) is a national manufacturer and direct seller of household devices, offering a line of products that ranges from toasters to central-air conditioning units. Post-sales support is critical to their operation, and KDA prides itself on superior customer service. For the duration of this simulation, the learner will assume the role of customer service agent generalist  more...
Getting Started--The Administrative Support Professional on-line e-learning cbt (computer based) The skills needed to fulfill the requirements of today's administrative support professionals are numerous. Day-to-day, they must be flexible as they work in an ever-changing business environment. They must use interpersonal skills that help them deal effectively with clients, visitors, and other office professionals. They must also manage their time effectively to function successfully. This  more...
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