Online Harris eLearning - Training Resources

Quality Management Business Process Improvement ... In this simulation, you will meet with Caroline Harris and Linda Autry, of the ''Game & Train'' Product Division of Icon's Computer Hardware and Software Division. In the past, this division has hired outside consultants to evaluate its processes and make recommendations for improvements. Due to changes in upper level management, however, employees at all levels of the process of  more...

International Business Essentials Succeeding as a Global Manager International Business Essentials: Succeeding as a Global Manager offers students an overall view of how to organize the global enterprise, how to recognize global management success factors, and how to manage across cultures. The program covers how to reengineer businesses to be successful in the global market, how to accomplish successful internationalization, and how to solve problems and  more...

Business Finance Risk Analysis ... In this simulation, you will meet with Caroline Harris, one of Icon's Senior Budget Accountants. She will be giving you a series of exercises to identify your knowledge of portfolio risk. Through her questions and your answers, you will gain a better understanding of risk and diversification, rate of return on stock portfolios, and the Capital Asset Pricing Model. Unit 3: Rates of  more...

Business Finance Valuation of Stocks Bonds ... In this simulation, you will meet with Caroline Harris, a Financial Analyst in Icon's Financial Services Division in New York. Caroline wants to make sure you fully understand the fundamentals of stocks, so she is going to ask you a series of questions about the different types of stocks and stock markets. Her questions will test your knowledge of stocks and help you identify your  more...

Recruiting Retention Internet Recruiting ... with Customer Service directors Terry Jones and Caroline Harris, who are looking to fill Customer Service representative positions. They both have specific requirements on the skills and qualifications they desire for the positions. As a member of Icon a a s Human Resources, you will help David and Caroline put together a posting site that is interesting and honest. By following the steps  more...

Women in Leadership Developing a Leadership Path ...tion at the end of this unit, you will meet with Caroline Harris, a Designer/Developer in Icon's Computer Hardware and Software Division in San Francisco. She has asked to meet with you as an Employee Assistance Program representative because she is experiencing a conflict between the demands of her personal and professional lives. As a result, she feels frustrated and overwhelmed and believes  more...

Goal Setting Reaching Individual Goals ...ader who is meeting Bob Carter, Sydney Morrison, and Jeff Harris, new graphics artists who have recently joined your team. You need to explain to your team members the benefits of goal setting and discuss the guidelines for setting effective goals. Unit 2: Setting Goals (0.5 - 1 hour) Identify the characteristics of effective goals. Develop  more...

Goal Setting Organizational Goal Setting ...nit, you will meet with Graphic Artists, Bob Carter, Jeff Harris and Sydney Morrison, to discuss new targets for the coming year. You will also break the goals down into action items. Unit 2: Goal Setting as an Organization (0.5 - 1 hour) Classify a goal by its time frame. Sequence the steps for putting organizational goals into action.  more...

Business Ethics Managerial Business Ethics ... In this simulation, you will meet with Caroline Harris, a District Sales Manager, and Maggie Roberts, a Senior Account Executive, to discuss hiring options for an open Senior Account Executive position. One candidate for the position, Jeff Rayburn, is currently employed with Icon's biggest competitor. Jeff has promised to bring a number of key accounts to Icon if he is hired. The  more...

Negotiating Preparing for a Negotiation ...ou are taking over the head negotiating role for Caroline Harris, who has been promoted to Vice President of Sales. Since Empire is considering purchasing a large computer network for a new branch, it is essential that you and your team be as prepared as possible heading into the negotiation. To do this, you need to identify your objectives, determine your variables while protecting those  more...

Team Conflict Resolving Team Conflict ...Kramer, Icon's Director of Information Services, Caroline Harris, Icon's District Sales Manager, and Terre Jones, Icon's Product Manager for the Video Conferencing Solution. As the Assistant Project manager for the VCS, you have been asked to join the meeting to help identify why the team isn't making much progress. You will want to identify and address any conflict that is present within the  more...

Motivation Empowering to Increase Motivation ... In this simulation, you will meet with Caroline Harris, an Employee Relations Specialist for Icon. The Consumer Products and Services Division, where you are a Customer Service Representative Supervisor, has decided to take steps to increase the level at which it empowers its employees. Caroline is meeting with all of the managers in the division to ensure that everyone is familiar  more...

ISO 9001 2000 Implementing Standards In ISO 9001:2000 Implementing Standards you learn about the principal ISO Clauses, new ISO requirements and the documentation and potential auditing pitfalls associated with each one. The Clauses are summarized and explained in real-world situations, enabling the learner to achieve the maximum benefit from experiencing a quality management system operate most efficiently. Learn To  more...