Online Having eLearning - Training Resources

How to Interview Like a Professional ...having a successful interview to get the job you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is designed to be completed  more...

Learn Grammar the Easy Way (Part 1) ...portant that they present you in the best light possible. Having a better understanding of grammar and how its pieces fit together can really help you. The coursework in part one focuses on the basics of grammar: parts of speech and sentence structure. These are the building blocks from which all written communication is constructed. Students will get to test their understanding through  more...

WebSite101: Ecommerce strategies for the Entrepreneur WebSite101--The essential ingredients to Ebusiness success. Web presence strategies for the Small Business professional. This course will concentrate on key ingredients for a successful web site, from chosing an effective and useful domain name, site building essentials, definitions of important terms, community building techniques, effective strategies for search engine placement, newsletter  more...

The Entrepreneurship Certificate in Marketing Mastery Program ...A Trump U Course- Starting a new business means more than having a good idea. The hottest concept will cool off in a minute if it isn t fueled by the knowledge and skills that are needed to transform it into a real and sustainable business. Students will be given an opportunity to work on their own business concepts. Students may complete this course within a reasonable period of time.  more...

Shipping with Dry Ice ...IATA Dangerous Goods Regulations (and we highly recommend having a copy of the DGR handy if you ship any dangerous goods by air). Who Should Take This Course Anyone who prepares shipments that include dry ice (or, more correctly, "carbon dioxide, solid"). This would include personnel who ship dry ice along with: refrigerated food products diagnostic specimens non-infectious samples some  more...

Professional Bar Management Mastery Level Certification ...manager? You can?t possibly be a good bar manager without having been a bartender. If you don?t know the job at the hub of all sales, then you will rely on your employees to make decisions. Your bartenders will actually be running the business, not you.How much time does Professional Bar Management Mastery Level Certification spend on bartending? Half of the lessons relate to bartending. If you  more...

Professional Bar Management ...will teach you how to manage any bar like a professional. Having been called upon by SELF Magazine and SqueezeOC Magazine for her expertise, Kellie has often been hired to train bar employees and also consults with bars and restaurants in many areas of the business. Upon successful completion of the course, you will receive a Professional Certificate. A score of 90% or above will earn you a  more...

How to Setup & Secure Your Home Computer ...Having a secure computer at home is just as important today as is securing computers at work. This course will teach you how to and what steps to make sure your computer is safe. Whether you use your computer for business or pleasure, it is so important that you have a computer that is safe and secure. It is no longer the norm to turn on your computer and use it for games and what not. Now,  more...

How to Critically Evaluate Your Business Plan ...al questions. We begin the Entrepreneurship curriculum by having you analyze a business plan, so you become familiar with the main issues involved in creating a successful plan. This will help you frame your own ideas in follow-on courses. The work you do here will prepare you for the next steps in the Entrepreneurship curriculum, which will help you solidify your own new business idea, write  more...

Effective Management Principles Within the Law ...ic skills set are promoted to managerial positions before having adequate management training or any at all. Managing within the Law Effective management is vital to a successful company. Too often, individuals who have excelled in a company due to a specific skills set are promoted to managerial positions before having adequate management training or any at all. As a consequence, many  more...

Business Ethics Conduct Policy Statements It is widely agreed that every company needs to have a policy statement on legal and ethical conduct. The Organizational Sentencing Guidelines require that a company "must have taken steps to communicate effectively its standards and procedures to all employees and other agents, e.g., by requiring participation in training Courses or by disseminating publications that explain in a practical manner  more...

Bloodborne Pathogens and Infection Control for Tattooing and Body Piercing ...person conducting the training session. OSHA was asked if having a trainer available to answer any questions via email was considered to be in compliance with this requirement. In an interpretation letter OSHA states that "it is critical that trainees have an opportunity to ask and receive answers to questions where material is unfamiliar to them. Frequently, a trainee may be unable to go  more...

Bloodborne Pathogens ...person conducting the training session. OSHA was asked if having a trainer available to answer any questions via email was considered to be in compliance with this requirement. In an interpretation letter OSHA states that ?it is critical that trainees have an opportunity to ask and receive answers to questions where material is unfamiliar to them. Frequently, a trainee may be unable to go  more...

Bartending to the Max-Online ...does not make you a professional bartender. Additionally, having an understanding of the bar manager's job will help you get better bartending positions.I'm still leery about the online format of a bartending class, so can you tell me what type of homework is involved? You will be provided 20 lessons to read and study, then a quiz will follow each lesson. Recipes must be memorized (around 70  more...

Basics Of Smart International Procurement ...than buying domestically. Buying internationally involves having to expand your knowledge of many aspects of procurement that you don?t have to worry about when buying domestically. Differences in cultures, laws, communications, currencies, and more have to be understood to support international procurement. And if you don?t have a good foundation, your international procurement efforts will  more...

Accounting In An Hour Whether you re new to the subject or just looking for a good refresher, this course demystifies accounting and financial concepts by providing the basics in just 60 minutes. It prepares non-financial learners to understand and get involved in financial discussions and to make better decisions on financial matters. It is suggested that the student realistically consider their abilities and  more...

Applying Emotional Intelligence in the Workplace ...Having logical intelligence will give you a good start in succeeding in your job. But to be more effective you must also develop your emotional intelligence. Using the two together, you will get along much better with your colleagues and know how to get ahead at work. You will learn how to handle your emotions and gear them towards a positive outcome. This course will teach you how to respond  more...

Prepare for Success The success of any executive-level sale is founded on the preparation that is completed before contact is made. Identifying what is likely to be required, and having that planned or in place in advance of the sale, are marks of a true professional. Based on practical methods and techniques, this course takes you through the initial stage of an executive-level sale, and shows how best to prepare  more...

Managing and Maintaining Brand Equity ...n you respond successfully? By being ready for change and having a plan of action. This course gives brand managers, and anyone involved in marketing, an awareness of the ongoing spectrum of issues involving brand management, as well as step-by-step strategies to help your brand survive--and even thrive--in a competitive market. So, what opportunities, influences and threats does your brand  more...

Achieving Success the Help of a Mentor ...ogram. Whatever the case, you'll want to make the most of having a mentor in your corner. In "Achieving Success: the Help of a Mentor," you'll learn how a mentor can help you guide your own career. You'll explore how to build a relationship with your mentor, from setting initial expectations to using effective communication skills. You'll discover what mentors expect of you and how to fulfill  more...

Elements of a 360-Degree Performance Review Are you familiar with the elements of the 360-degree performance review process? Are your participants familiar with them? Implementing a 360-degree performance review within your organization is a large undertaking; however, with proper preparation of your participants, the resulting feedback is far more likely to be accurate and useful. Failure to consider the crucial elements of the review  more...

Attracting Motivating and Retaining Technical Professionals ...having problems finding and keeping technical professionals, you're not alone. In our financially competitive and technologically advanced business world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining these  more...

Call Center Customer Service Have you just become a call center customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting.  more...

Inbound Call Center Technology Today, the technology within the inbound call center is constantly changing and improving. How can you, as a call center manager, keep up with this advancing technology? Moreover, why should you? This course will explain the fundamentals of inbound call center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines how  more...

Negotiating Inclusively ... of investing in relationships when he spoke these words. Having the ability to effectively negotiate among diverse groups of people is a major feat. Imagine trying to communicate with someone who is very different from you. Perhaps he is from another country, or another generation. How would you approach an individual in either of these situations? What if your ability to interpret a certain  more...

Writing with Intention ...sal, or a presentation to a prime customer, you know that having a job means having to write. But if you're not a trained writer, how do you begin? The writing process actually starts before you pick up a pen or place your fingers on a keyboard. It begins with defining what you are writing, for whom you are writing, why you are writing, and which writing approach to use. "Writing with  more...

Writing to Reach the Audience Business writing is effective only when it informs or prompts the reader in the manner you, the author, desire. Whether your intended reading audience consists of one person or fifty, those readers will determine what kind of content you include and how you present it. If you were writing instructions for a child on how to answer the phone, it would sound very different from the same instructions  more...

Getting the Most from Business Documents ... lost in their fax room. Now you've missed the benefit of having met your deadline. This familiar scenario illustrates the importance of selecting an appropriate document type and delivery method for your written business documents. "Getting the Most from Business Documents" explains the different business document types such as memos, reports, and proposals and the best uses for each. The  more...

Creating a Positive Attitude ...u encounter is significantly influenced by your attitude. Having a positive attitude involves looking for the best in a situation, being realistic about possibilities and consequences, and having the courage to believe that you can succeed. It isn't always easy to be positive. You may feel that the odds are stacked against you, or you may find it hard to cope with the difficult and challenging  more...

Leading without Authority ...alf of many employees in the corporate world who, despite having little authority, take it upon themselves to become leaders nonetheless. Becoming a leader, and getting results, without authority is especially important in today's corporate culture, where middle management and the concept of seniority are being replaced by a flat organization structure and intense competition. Such an  more...

Project Life Cycles and Stakeholders ...ects by overlapping phases, or "single track" projects by having set criteria to be met and deliverables to be handed off before moving forward. The choice of how to handle the project life cycle will depend on the type of project, particular industry, and specific deliverables. To make these project management choices, individuals must understand what a project life cycle is and what factors  more...

Project Planning ...g customer expectations is ultimately more important than having a project go "according to plan." In this course, learners will be introduced to the purpose of the Planning Process Group and its associated processes. They will learn how to answer such questions as, "what must be done, how should it be done, who will do it, how much will it cost, and how good does it have to be?" Each planning  more...

Project Management Fundamentals ...ess strategies has increased the importance of management having a thorough understanding of the products they produce. More and more employees are getting promoted from within to become project managers as they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper management. Project management, as a process, is the  more...

The Individual s Role in a Team ...having a collection of individuals. But a team is more than just the sum of its parts. Effective team members go beyond themselves and their personal desires and goals. If you want to be an effective team member, your challenge is to put the team first--which means maximizing your contributions to help the team accomplish its purpose. In this course, you'll learn strategies and techniques to  more...

Processes and Customer Analysis in Six Sigma Projects ...eds. By this logic, no Six Sigma effort can start without having a high-level picture of an organization's customers and other stakeholders, their needs, and the business processes meant to fulfill those needs. A thorough analysis of the existing business processes - and the products and services they churn out - is the first step in Six Sigma projects. You need to listen to the "voice of the  more...

Managing as Coach and Counselor "The ripest peach is highest on the tree." "A man's reach should exceed his grasp." How do you motivate employees to go after "the ripest peach," or reach for the skill level that seems beyond their grasp? You do it by coaching. Coaching is what cultivates employee growth, not to mention employee loyalty. In Managing as Coach and Counselor, you'll learn to take people from adequacy to excellence.  more...

Financial Risk Management Do you like to take risks or do you prefer to avoid them? Do you only take a risk if you know you will be compensated for it in the end? Everyone is exposed to risk at some time--it is unavoidable. Having the proper tools to deal with risk can save you money and help you avoid financial hardship. This course familiarizes you with the strategies and products used to manage corporate risk. You will  more...

Advancing Your Administrative Career ...the job by providing you with important information about having a professional image and a successful attitude. You will learn valuable leadership skills and methods for motivating others. You will gain essential problem solving skills and learn strategic guidelines for managing your career. Putting in your eight hours is one thing, but advancing your administrative career is another. You can  more...

Managing High Performers - Defining and Finding High Performers Managing High Performers: Defining and Finding High Performers, helps the learner to better identify high performers and, having recruited them, monitor and meet their needs. High performers must be motivated, and this course includes practical guidelines for establishing trust and building rapport with them. It also offers advice on how to successfully recruit high performers..  more...

EnjoySAP Features Functions ...ith an overview of it's handling, features and functions. Having been given the background to the development of the EnjoySAP interface and its new features, the trainee will learn how to access the 4.6 System and to use the different EnjoySAP menus. The learner will also be shown how to change the menu structures and how to use the new interface. Learn To: a The New Interface. a  more...

SQL Server 2000 Querying with Transact SQL Part 1 Manipulating Data ...ify the guidelines for using the GROUP BY clause with the HAVING clause Audience Candidates for this course operate in medium to very large computing environments that use SQL Server 2000, Windows 2000 Active Directory, and Internet Information Server (IIS). They have a minimum of one year's experience administering SQL Server environments. The general categories include: system  more...

Lotus Domino R5 System Admin Part 5 Advanced Notes Mail Routing ...ocument. Identify the mail routing process between users having mail files on the same mail server. Identify the routing process between two users having mail files on different servers in the same Domino network. Identify the mail routing process between users with servers on different Domino networks in the same domain. Configure routing between users with servers on different domino  more...

SQL Server 7 0 Designing and Implementing Data Warehouses - Part 4 ...rieve specific groups of the aggregated data by using the HAVING keyword. Calculate totals and subtotals of the groups in the aggregated data by using the ROLLUP keyword. Calculate totals and subtotals for all combination of values in the aggregated data by using the CUBE keyword. Access data from multiple tables by using Joins. Access data by using Subqueries. Create views using by using  more...

E-Learning Essentials Part 1 E-Learning and Successful Strategy ...rning. To identify reasons for having a clear e-learning strategy. To identify the need to link the e-learning strategy to business goals. To identify guidelines for assessing an organization's readiness for e-learning. To identify impacts of structured learning on competence management.  more...

Sales Skills Prospecting Addressing Needs ...hey both have been given their own client lists, they are having problems acquiring new clients. As their peer, you need to help them learn how to discover new clients by explaining prospecting, networking, and the basics of making a sales call. Unit 3: Connecting with Your Clients (0.5 - 1 hour) Conduct yourself professionally when meeting clients.  more...

Sales Management Motivating Sales Teams to Win ...lan. Identify the four benefits of having an effective sales compensation plan. Simulation Overview: In this simulation, you will meet with Marcus Robinson, a Regional Account Manager for Icon's Industrial Engine Product Group. The product group supplies engines to manufacturers of construction and agriculture equipment, both  more...

Competitive Intelligence Implementing a Competitive Intelligence System ...rganization. The program covers in detail the benefits of having CI in an organization, as well as the steps of the CI process. It also covers the types of CI systems and how to select one. Learn To Identify the benefits of competitive intelligence. Identify available sources of information.  more...

SQL Server 7 0 - Implementing a Database - Part 4 ...e GROUP BY clause on expressions. Select when to use the HAVING clause. Perform the steps to summarize group values. Perform the steps to summarize combinations of groups. Select the characteristics of the GROUPING function. Select guidelines for using the COMPUTE clause. Select guidelines for using the COMPUTE BY clause. Select recommended practices for summarizing data. Unit 2:  more...

SQL and PL SQL Data Retrieval Techniques ...nctions. Restrict groups of rows retrieved by using the HAVING clause and to write SQL statements that contain common group functions. Group rows retrieved by using the GROUP BY clause. Write single-row, multiple row, multiple-column subqueries. Obtain values at run time by creating and maintaining substitution variables. Use SQL*Plus format commands to format report output. Run a  more...

Time Management Developing a Plan Time Management: Developing a Plan helps students understand time management by helping them determine how they currently spend time, offering ways for them to spend time more efficiently. The program covers how to evaluate the use of time, how to identify goals and set priorities, and how to develop an overall time management plan. The program focuses on the Pareto principle and how it affects  more...

Economics Products and Markets ...Having covered the basics of markets and consumers, learners can now examine the relationships between producers and the markets in which they sell in this course a Products and Markets a . Learners discover what drives short and long-run costs as well as what makes markets competitive. Different market types and producer theory are also explained. Learn To  more...

Interpersonal Communication Listening Skills Interpersonal Communication: Listening Skills teaches you how to develop the skills you need to be a critical listener and how to respond appropriately to speakers. In this program, you will have the opportunity to visit with a listening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace.  more...

Exit Interviewing Skills The Termination Process Exit Interviewing: The Termination Process covers how to monitor and guide your employees' performance, as well as how to terminate employment lawfully. The program also covers how to explain performance standards to employees, how to document performance and misconduct issues, and how to improve employees' performance. In addition, it teaches how to discipline employee misconduct, prepare for a  more...

Women in Leadership Developing a Leadership Path In Women In Leadership: Developing a Leadership Path, you will learn the steps for balancing your personal life and professional life, such as how to match your responsibilities to your priorities. In addition, you will learn the guidelines for relating to co-workers of the opposite gender, as well as the guidelines for recovering from career derailment. Learn To  more...

Delegation The Delegation Process In "Delegation: The Delegation Process," you will learn to implement a delegation process developed around an easy to understand ABC model. By learning and using the model, learners can become much more effective delegators. Learn To To identify guidelines for prioritizing and grouping tasks To identify key issues to consider when  more...

Essentials of Management Succeeding as a New Manager ...gh your questions, you will learn about the importance of having the right attitude as a manager, the different methods of management, how to develop your own management style, and what to expect when people learn that you are a new manager. Unit 2: Making a Positive First Impression (0.5 - 1 hour) Conduct a successful first meeting with your employees.  more...

Essentials of Management Creating a Positive Workplace ...he department and a good team player, but he is currently having trouble with his accounts. As his new manager, you need to determine the reason for the decline in his job performance and encourage him to behave positively. Unit 3: Addressing Negative Attitudes (0.5 - 1 hour) Understand the difference between changing an employee's attitude and changing his or her  more...

Correcting Performance Problems Identifying Performance Problems ...ms. You should also identify the type of problem David is having and determine its severity. Unit 2: Identifying Achievement Problems (0.5 - 1 hour) Identify types of achievement problems given a specific situation. Differentiate among factors that create achievement problems. Identify how the guidelines for meeting with  more...

Managing High Performers Defining Finding High Performers ...helps the learner to better identify high performers and, having recruited them, monitor and meet their needs. High performers must be motivated, and this course includes practical guidelines for establishing trust and building rapport with them. It also offers advice on how to successfully recruit high performers. Learn To To identify attributes of high  more...

Organizational Crisis Mgmt Anticipating Planning for Crises ...a a s world. The vital importance to an organization of having a crisis management plan in place is emphasized. The course then covers planning for crises, for example, how to assess your organization's level of preparation and how to forecast potential crisis situations. Factors that need to be managed are identified. It then covers the key elements of a crisis management plan that need to  more...

Team Leadership Developing A High Peformance Team ... Icon's Computing Hardware and Software division. You are having your second meeting to plan for your division's most important trade show, the CST Expo. You will meet with your supervisor, Dean Kramer, Marketing Director, Ronald Spear, Customer Service Manager, and Elizabeth Thomas, Sales Director. You need to follow the steps for building a team communication process. Unit 3: Leading  more...

Dir Database Integration Using DirXML Part 1 DirXML Deploy ...istrators, network engineers, and database administrators having work experience of 2 to 10 years. This course is designed to help candidates prepare for the CDE certification. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 82721 Objectives Unit  more...

Mentoring Implementing a Formal Mentoring Program ...1 hour) Identify the benefits of having a mentoring program to mentors, mentees, and the organization. Identify the main difference between a mentor and a coach. Identify desirable competencies in a mentor. Identify desirable qualities in a mentee. Match the four organizational  more...

Organizational Behavior The Organizational System ...uired by Icon. Robin and Colleen, two URTH employees, are having difficulty adjusting to the change. With Paul a a s help, it is your task to explain Icon's structure to Robin and Colleen. URTH Industries was managed by a progressive Boundaryless structure. Icon's structure is a Team Structured Matrix. Your success will ensure Robin's and Colleen's enthusiasm for joining Icon. Unit 2: Job  more...

Advanced Six Sigma Leading Six Sigma Deployment ...lop a Six Sigma deployment plan. Know the importance of having metrics for Six Sigma deployment. Develop strategies for gaining employees? support for Six Sigma. Audience: The target audience for this course is primarily Six Sigma deployment leaders, such as managers and executives who might be new to Six Sigma and need to know what organization-wide deployment entails, as well as  more...