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Administrative Professionals Putting Your Best Foot Forward Administrative Professionals: Putting Your Best Foot Forward As an administrative professional, there are many skills and competencies you must master, ranging from organizational skills to technical aptitude. In order to be truly successful, though, you must also master other essential skills like the ability to gain the trust, respect, and admiration of your boss and colleagues. You must  more...

Leading with Emotional Intelligence ... Emotional Intelligence Poised, outgoing, cheerful, having empathy for others, being able to express feelings directly but appropriately, and having the capacity for developing relationships. All of these abilities distinguish individuals with high emotional intelligence. Emotional intelligence is a more reliable predictor of success than intellect Leaders with a strong mixture of  more...

Processes and Customer Analysis in Six Sigma Projects ...eds. By this logic, no Six Sigma effort can start without having a high-level picture of an organization's customers and other stakeholders, their needs, and the business processes meant to fulfill those needs. A thorough analysis of the existing business processes - and the products and services they churn out - is the first step in Six Sigma projects. You need to listen to the "voice of the  more...

Project Management Fundamentals ...ess strategies has increased the importance of management having a thorough understanding of the products they produce. More and more employees are getting promoted from within to become project managers as they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper management. Project management, as a process, is the  more...

Record Retention ...hat documents they keep and how long they must keep them. Having a carefully planned and documented record retention policy supports your company's internal documentation and accounting systems and addresses the compliance requirements of state and federal law. While disposing of too many records can increase a company's legal exposure, disposing of too few records increases the costs of  more...

Workplace Diversity Awareness ...eriencing a diverse community of employees and customers. Having and knowing how to respond to a diverse workforce can enhance an organization's ability to cope with changing workplace dynamics, and expand the creativity of the organization while at the same time facilitating staff retention and productivity. This course was developed with subject matter support provided by the Employment Law  more...

Risk Management Planning ...lves some degree of risk. Identifying potential risks and having a plan for dealing with them can spell the difference between a project that reaches a successful conclusion and one that does not. In this course, learners will be introduced to the Project Risk Management knowledge area. It covers the best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide)  more...

Working with Difficult People How to Work with Self-serving People ... have an ego the size of a car? Do you ever find yourself having to listen to someone else gossip about other office mates? Self-serving people try to make themselves the center of attention at the expense of others and their habits can be quite destructive. If you work with self-serving people, you need to have the skills required to cope successfully with these individuals. This course will  more...

Problem Solving The Fundamentals ...ems. The problem is expecting otherwise and thinking that having problems is a problem.' A problem is a question or situation that presents doubt, perplexity, or difficulty. It's an issue that needs to be corrected or overcome in order to achieve a desired state. Problem solving involves goal-oriented thinking and action in situations for which no ready-made solutions exist. Whether consciously  more...

Creating a Positive Attitude ...u encounter is significantly influenced by your attitude. Having a positive attitude involves looking for the best in a situation, being realistic about possibilities and consequences, and having the courage to believe that you can succeed. It isn't always easy to be positive. You may feel that the odds are stacked against you, or you may find it hard to cope with the difficult and challenging  more...

Interviewing Hiring Practices Simulation Interviewing & Hiring Practices Simulation In this simulation, you will assume the role and responsibilities of an HR professional at BTJ Technical Staffing Inc., a metropolitan staffing and recruitment agency. Having faced claims of possible discrimination in past job postings created on behalf of clients, BTJ management has redoubled its efforts to ensure that all employment advertisement  more...

Discover Windows 7 Level 1 Discover Windows 7: Level 1 Microsoft Discover Windows 7 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Windows 7. With Windows 7, everyday tasks are simpler. Learn how to scan all your open windows with Live Taskbar Previews. Find a file, connect to a network or use Snap to arrange a couple of windows side by side. All in just a few clicks. You will also  more...

Discover Windows 7 Level 3 Discover Windows 7: Level 3 Microsoft Discover Windows 7 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Windows 7. With Windows 7, everyday tasks are simpler. Learn how to scan all your open windows with Live Taskbar Previews. Find a file, connect to a network or use Snap to arrange a couple of windows side by side. All in just a few clicks. You will also  more...

Discover Windows 7 Level 2 Discover Windows 7: Level 2 Microsoft Discover Windows 7 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Windows 7. With Windows 7, everyday tasks are simpler. Learn how to scan all your open windows with Live Taskbar Previews. Find a file, connect to a network or use Snap to arrange a couple of windows side by side. All in just a few clicks. You will also  more...

Working with Difficult People How to Work with Procrastinators ... it. There are a variety of reasons for procrastinators behaving the way they do, but whatever the reason, having procrastinators in the workplace is frustrating and can end up causing even more work for you. To limit the negative impact procrastinators can have in the workplace, you need a set of tools and techniques at your disposal suited to the particular type of procrastinator you may be  more...

Incident Management Interactions ...out resolving incidents as quickly as you can. It's about having the ability to identify and address widespread incidents, developing processes for handling categories of incidents as efficiently as possible, and taking proactive steps to address problems before incidents even occur based on patterns you see in incidents being reported. This course covers the nine steps in the Incident  more...

Introduction to Request Fulfillment ...to be able to manage these demands in an efficient way by having processes mapped out for these repetitive requests, and having dedicated staff to support these requests. This course provides an introduction to Request Fulfillment. Specifically, the course covers the purpose, scope, and benefits of Request Fulfillment to the organization. This course also covers the importance of Request  more...

Achieving Success the Help of a Mentor ...ogram. Whatever the case, you'll want to make the most of having a mentor in your corner. In "Achieving Success: the Help of a Mentor," you'll learn how a mentor can help you guide your own career. You'll explore how to build a relationship with your mentor, from setting initial expectations to using effective communication skills. You'll discover what mentors expect of you and how to  more...

Getting on the Right Track Getting on the Right Track Is your career on automatic pilot? When was the last time you took a look around to see if the direction in which you are heading is really what you want? It's important to take time out to reflect on your current situation to ensure that you're still on the right path and that the current path is the best one for you. This course identifies tips for successfully  more...

Negotiation Essentials Planning for Negotiation Negotiation Essentials: Planning for Negotiation It's true that negotiating can sometimes seem a daunting task. But if you're properly prepared, you'll likely reach an outcome that benefits both you and the other party without too much stress. If you've ever gone into a negotiation without preparing, it's likely that you were reactive and unfocused, and you may have ended up with a less than  more...

Integrated Project Change Control and Close ...es and functions from stakeholders. As a project manager, having the ability to monitor and control the changes will mitigate project risk by considering time, cost, scope, and product quality. Controlling change will also effectively assist in closing projects or phases by ensuring approved changes are implemented and signed off by stakeholders. As a result, project managers must hold multiple  more...

Prepare for Success Prepare for Success The success of any executive-level sale is founded on the preparation that is completed before contact is made. Identifying what is likely to be required, and having that planned or in place in advance of the sale, are marks of a true professional. Based on practical methods and techniques, this course takes you through the initial stage of an executive-level sale, and  more...

Business Execution Simulation ... serve as head of distribution for East Coast operations. Having come from a company steeped in business-execution strategies, you soon discover that V&A's corporate culture is mired in bureaucracy and suffering from a severe lack of planning and follow-through. Bold initiatives come and go with little effect, leaving employees discouraged and performance lagging. This simulation is based on  more...

Purchasing Finding Sources of Supply ...robably account for the largest share of its total costs. Having a clear understanding of your product and service requirements and conveying those requirements to the right suppliers may result in huge savings for your organization. But finding the right suppliers takes effort. First you need to identify the best available suppliers based on reliable information and research. Then you need to  more...

Developing Your Reputation of Professionalism with Business Etiquette ...veloping a professional reputation takes more than simply having the right skills and talents for the job. It's about being self-aware, polite, and essentially treating those you interact with in a respectful way. This course introduces you to the basics of how to act professionally and practice proper business etiquette. It also explains how to present yourself in the work environment,  more...

Oracle Database 11g R2 Database Diagnostics Flashsback Technologies ...cover a set of tables to a specific point in time without having to perform traditional point-in-time recovery operations. This course explains how to use the Data Recovery Advisor and how to set up Automatic Diagnostic Repository, how to use the Support Workbench, run health checks, as well as detect and repair database corruption within the Oracle Database 11g environment. This course  more...

SAP BusinessObjects InfoView ...activities, such as viewing or modifying reports, without having to install any additional software on their systems. InfoView can work with Xcelsius, Crystal, and Web Intelligence documents. It allows you to publish reports to common formats, such as PDF or MS Word, as well as alter a report's underlying data. This course provides an introduction to the essential features and functions of SAP  more...

Ajax Basics ...es that enables web pages to make server requests without having to reload the page. This course will introduce the history of Ajax and outline how it is commonly used to aid in the development of dynamic web sites. Beginning with the fundamentals of Ajax, the course will examine JavaScript s role in Ajax development, including objects, the Document Object Model, and events. It will also  more...

Cisco TSHOOT 1 0 Troubleshooting VLANS STP SVIs ...trophic when they happen, so recognizing the symptoms and having an action plan for these types of failures is a skill that is essential in reducing network downtime. The traditional distinction between routers and switches has become blurred over the past decade and multilayer switches have taken over the role of the router in the campus LAN environment. It is important for network engineers  more...

Cisco TSHOOT 1 0 Planning Troubleshooting Processes for Networks ...y following a structured approach. This approach involves having well-defined and documented troubleshooting procedures and aligning troubleshooting procedures to general network maintenance procedures. In this course, the benefits of a structured approach to troubleshooting are evaluated and the leading principles that are at the core of all troubleshooting methodologies are identified. Common  more...

Cisco Route 1 0 Connecting the Enterprise to ISPs Cisco Route 1.0: Connecting the Enterprise to ISPs Cisco Cisco Certified Design Professional (CCDP ) 642-902 Implementing Cisco IP Routing (ROUTE) v1.0 The Internet has become a vital resource in many organizations, and the Border Gateway Protocol (BGP) is an alternative to using default routes to control path selections. Before the connection of an enterprise network to an Internet service  more...

Cisco Route 1 0 Configuring Verifying Route Redistribution ...that you have at your disposal, the better your chance of having a smooth, well-run network. Simple routing protocols work well for simple networks, but as networks grow and become more complex, it may be necessary to change routing protocols. It is important to understand how to exchange routing information between these routing protocols, and how Cisco routers operate in an environment with  more...

The Benefits Challenges of Engaging Employees The Benefits & Challenges of Engaging Employees Creating an engaged and motivated workforce can help make an organization more innovative, productive, and profitable. This course reviews the benefits of having an engaged workforce and defines the attributes and actions of engaged employees. It also explores employee motivation and commitment challenges and examines how employee engagement  more...

Managing for Rapid Change Uncertainty ..., organizations globally are faced with the challenges of having to reinvent themselves or face failure. This course examines the factors driving organizational change and shows how you can use a change management strategy to mitigate any potentially negative impact in your organization. It helps you prepare yourself and your team to meet the challenge of change and uncertainty. It also enables  more...

Delegation Essentials An Introduction to Delegation ... Introduction to Delegation Every manager dreams of having more time to finish the never-ending work that comes with the role. And while you can't use some magic trick to stretch out the hours in a day, you can delegate certain tasks. With appropriate and deliberate planning, this can free up precious time so you can focus on your essential to-do's while still accomplishing everything on  more...

Brand Management for Social Media Wireless Technologies ...l media and other web-based and wireless technologies, is having a significant impact on brand effectiveness and brand staying power. Consumers are now key drivers for corporate brand strategy. Brand managers need to understand how to harness the power of these technologies and how consumers interact with these technologies. And they must appreciate how they can use social media and wireless  more...

Preparing for Organizational Change ...ess environment. Preparing yourself for such changes, and having the key skills and self-motivation you will need at the time, will mean not only surviving organizational change, but thriving in it. In this course you will learn the importance of being prepared for organizational change when it comes. This course covers essential skills for handling organizational change, including a  more...

Dealing With Conflict ...With Conflict Successful teams are characterized by having a clear direction, trust among team members, effective communication, and the ability to quickly resolve conflict. In the early stages of team development, leaders must set up structures and processes that support the development of these team characteristics. Effective leadership is particularly required during the Storming stage  more...

Customer-Focused Interaction ...Having positive interactions with your customers is one of the most effective ways to ensure you're providing excellent customer service. However, customers expectations have evolved over time, and so too have customer service strategies. Many organizations are improving their customer relationships and customer satisfaction levels by moving beyond traditional methods of gaining client  more...

The Fundamentals of Globalization Managing in a Global Environment The Fundamentals of Globalization: Managing in a Global Environment Global managers work in a complex, constantly changing environment. They have to consider different economic, political, legal, and cultural factors as they plan, make decisions, and lead others in different international contexts. What worked in the role of a domestic manager may not be effective in the international  more...

Microsoft Office 2007 Collaborating with Groove and Communicator ... structures, with all team members in one office location having regular face-to-face meetings, this collaboration was relatively easy. But work environments have changed. Offices are no longer confined to a room or a building and teams often comprise members in different countries, working in different time zones. Office 2007 facilitates collaboration with its Office Groove 2007 and Office  more...

Moving from an Operational Manager to a Strategic Thinker Simulation ...manage their people and how they position their products. Having recognized the need for transformation, their leaders are increasingly turning to strategic thinking to complement their operational effectiveness. The simulation Moving from an Operational Manager to a Strategic Thinker is designed to provide participants with the opportunity to practice strategic thinking skills in a secure,  more...

Using SQL Server 2008 Messaging Full-Text Search Scripts Track Changes ...lopers can perform many tasks within the database without having to create custom applications. SQL Server's Service Broker component allows developers to create applications that can work with other SQL Server components to complete a specific task by communicating using messages to relay the task information within the instance or between instances of SQL Server 2008. SQL Server 2008 also  more...

Basic Presentation Skills Delivering a Presentation ...fly, you're probably not going to captivate the audience. Having diligently prepared for your presentation, you need to make sure that your delivery is engaging. You need to communicate your enthusiasm to the audience if you want them to be enthusiastic about your ideas. At the same time, you must appear composed and confident. This course describes how to make your delivery successful and  more...

How to Interview Like a Professional ...having a successful interview to get the job you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is designed to be completed  more...

Applying Emotional Intelligence in the Workplace ...Having logical intelligence will give you a good start in succeeding in your job. But to be more effective you must also develop your emotional intelligence. Using the two together, you will get along much better with your colleagues and know how to get ahead at work. You will learn how to handle your emotions and gear them towards a positive outcome. This course will teach you how to respond  more...

How to Setup & Secure Your Home Computer ...Having a secure computer at home is just as important today as is securing computers at work. This course will teach you how to and what steps to make sure your computer is safe. Whether you use your computer for business or pleasure, it is so important that you have a computer that is safe and secure. It is no longer the norm to turn on your computer and use it for games and what not. Now,  more...

How to Critically Evaluate Your Business Plan ...al questions. We begin the Entrepreneurship curriculum by having you analyze a business plan, so you become familiar with the main issues involved in creating a successful plan. This will help you frame your own ideas in follow-on courses. The work you do here will prepare you for the next steps in the Entrepreneurship curriculum, which will help you solidify your own new business idea, write  more...

The Entrepreneurship Certificate in Marketing Mastery Program ...A Trump U Course- Starting a new business means more than having a good idea. The hottest concept will cool off in a minute if it isn ™t fueled by the knowledge and skills that are needed to transform it into a real and sustainable business. Students will be given an opportunity to work on their own business concepts. Students may complete this course within a reasonable period of time.  more...

Shipping with Dry Ice ...IATA Dangerous Goods Regulations (and we highly recommend having a copy of the DGR handy if you ship any dangerous goods by air). Who Should Take This Course Anyone who prepares shipments that include dry ice (or, more correctly, "carbon dioxide, solid"). This would include personnel who ship dry ice along with: refrigerated food products diagnostic specimens non-infectious samples some  more...

Accounting In An Hour Whether you ™re new to the subject or just looking for a good refresher, this course demystifies accounting and financial concepts by providing the basics in just 60 minutes. It prepares non-financial learners to understand and get involved in financial discussions and to make better decisions on financial matters. It is suggested that the student realistically consider their abilities and  more...

Bartending to the Max-Online ...does not make you a professional bartender. Additionally, having an understanding of the bar manager's job will help you get better bartending positions.I'm still leery about the online format of a bartending class, so can you tell me what type of homework is involved? You will be provided 20 lessons to read and study, then a quiz will follow each lesson. Recipes must be memorized (around 70  more...

Basics Of Smart International Procurement ...than buying domestically. Buying internationally involves having to expand your knowledge of many aspects of procurement that you don?t have to worry about when buying domestically. Differences in cultures, laws, communications, currencies, and more have to be understood to support international procurement. And if you don?t have a good foundation, your international procurement efforts will  more...

Bloodborne Pathogens ...person conducting the training session. OSHA was asked if having a trainer available to answer any questions via email was considered to be in compliance with this requirement. In an interpretation letter OSHA states that ?it is critical that trainees have an opportunity to ask and receive answers to questions where material is unfamiliar to them. Frequently, a trainee may be unable to go  more...

Bloodborne Pathogens and Infection Control for Tattooing and Body Piercing ...person conducting the training session. OSHA was asked if having a trainer available to answer any questions via email was considered to be in compliance with this requirement. In an interpretation letter OSHA states that "it is critical that trainees have an opportunity to ask and receive answers to questions where material is unfamiliar to them. Frequently, a trainee may be unable to go  more...

Business Ethics Conduct Policy Statements It is widely agreed that every company needs to have a policy statement on legal and ethical conduct. The Organizational Sentencing Guidelines require that a company "must have taken steps to communicate effectively its standards and procedures to all employees and other agents, e.g., by requiring participation in training Courses or by disseminating publications that explain in a practical manner  more...

Effective Management Principles Within the Law ...ic skills set are promoted to managerial positions before having adequate management training or any at all. Managing within the Law Effective management is vital to a successful company. Too often, individuals who have excelled in a company due to a specific skills set are promoted to managerial positions before having adequate management training or any at all. As a consequence, many  more...

Professional Bar Management ...will teach you how to manage any bar like a professional. Having been called upon by SELF Magazine and SqueezeOC Magazine for her expertise, Kellie has often been hired to train bar employees and also consults with bars and restaurants in many areas of the business. Upon successful completion of the course, you will receive a Professional Certificate. A score of 90% or above will earn you a  more...

Professional Bar Management Mastery Level Certification ...manager? You can?t possibly be a good bar manager without having been a bartender. If you don?t know the job at the hub of all sales, then you will rely on your employees to make decisions. Your bartenders will actually be running the business, not you.How much time does Professional Bar Management Mastery Level Certification spend on bartending? Half of the lessons relate to bartending. If you  more...

Learn Grammar the Easy Way (Part 1) ...portant that they present you in the best light possible. Having a better understanding of grammar and how its pieces fit together can really help you. The coursework in part one focuses on the basics of grammar: parts of speech and sentence structure. These are the building blocks from which all written communication is constructed. Students will get to test their understanding through  more...

Working with Difficult People ...e people, situations, and interactions that can result in having a difficult time at work. The information presented in this course covers new ways to think about how to deal more effectively with difficult people and situations at work - by changing your thinking and trying some new approaches.As an extra added bonus, when you enroll you will be given up to one year access to this course. Use  more...

Managing as Coach and Counselor "The ripest peach is highest on the tree." "A man's reach should exceed his grasp." How do you motivate employees to go after "the ripest peach," or reach for the skill level that seems beyond their grasp? You do it by coaching. Coaching is what cultivates employee growth, not to mention employee loyalty. In Managing as Coach and Counselor, you'll learn to take people from adequacy to excellence.  more...

Financial Risk Management Do you like to take risks or do you prefer to avoid them? Do you only take a risk if you know you will be compensated for it in the end? Everyone is exposed to risk at some time--it is unavoidable. Having the proper tools to deal with risk can save you money and help you avoid financial hardship. This course familiarizes you with the strategies and products used to manage corporate risk. You will  more...

Elements of a 360-Degree Performance Review Are you familiar with the elements of the 360-degree performance review process? Are your participants familiar with them? Implementing a 360-degree performance review within your organization is a large undertaking; however, with proper preparation of your participants, the resulting feedback is far more likely to be accurate and useful. Failure to consider the crucial elements of the review  more...

Attracting Motivating and Retaining Technical Professionals ...having problems finding and keeping technical professionals, you're not alone. In our financially competitive and technologically advanced business world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining these  more...

Managing and Maintaining Brand Equity ...n you respond successfully? By being ready for change and having a plan of action. This course gives brand managers, and anyone involved in marketing, an awareness of the ongoing spectrum of issues involving brand management, as well as step-by-step strategies to help your brand survive--and even thrive--in a competitive market. So, what opportunities, influences and threats does your brand  more...

Technical Support Agent Skills Simulation ...Having evolved far beyond the "break-fix" model, today's technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site,  more...

Negotiating Inclusively ... of investing in relationships when he spoke these words. Having the ability to effectively negotiate among diverse groups of people is a major feat. Imagine trying to communicate with someone who is very different from you. Perhaps he is from another country, or another generation. How would you approach an individual in either of these situations? What if your ability to interpret a certain  more...

Call Center Customer Service Have you just become a call center customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting.  more...

Inbound Call Center Technology Today, the technology within the inbound call center is constantly changing and improving. How can you, as a call center manager, keep up with this advancing technology? Moreover, why should you? This course will explain the fundamentals of inbound call center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines how  more...

E-Learning Essentials Part 1 E-Learning and Successful Strategy ...rning. To identify reasons for having a clear e-learning strategy. To identify the need to link the e-learning strategy to business goals. To identify guidelines for assessing an organization's readiness for e-learning. To identify impacts of structured learning on competence management.  more...

Sales Skills Prospecting Addressing Needs ...hey both have been given their own client lists, they are having problems acquiring new clients. As their peer, you need to help them learn how to discover new clients by explaining prospecting, networking, and the basics of making a sales call. Unit 3: Connecting with Your Clients (0.5 - 1 hour) Conduct yourself professionally when meeting clients.  more...

Sales Management Motivating Sales Teams to Win ...lan. Identify the four benefits of having an effective sales compensation plan. Simulation Overview: In this simulation, you will meet with Marcus Robinson, a Regional Account Manager for Icon's Industrial Engine Product Group. The product group supplies engines to manufacturers of construction and agriculture equipment, both  more...

Competitive Intelligence Implementing a Competitive Intelligence System ...rganization. The program covers in detail the benefits of having CI in an organization, as well as the steps of the CI process. It also covers the types of CI systems and how to select one. Learn To Identify the benefits of competitive intelligence. Identify available sources of information.  more...

SQL Server 7 0 - Implementing a Database - Part 4 ...e GROUP BY clause on expressions. Select when to use the HAVING clause. Perform the steps to summarize group values. Perform the steps to summarize combinations of groups. Select the characteristics of the GROUPING function. Select guidelines for using the COMPUTE clause. Select guidelines for using the COMPUTE BY clause. Select recommended practices for summarizing data. Unit 2:  more...

SQL Server 7 0 Designing and Implementing Data Warehouses - Part 4 ...rieve specific groups of the aggregated data by using the HAVING keyword. Calculate totals and subtotals of the groups in the aggregated data by using the ROLLUP keyword. Calculate totals and subtotals for all combination of values in the aggregated data by using the CUBE keyword. Access data from multiple tables by using Joins. Access data by using Subqueries. Create views using by using  more...

Lotus Domino R5 System Admin Part 5 Advanced Notes Mail Routing ...ocument. Identify the mail routing process between users having mail files on the same mail server. Identify the routing process between two users having mail files on different servers in the same Domino network. Identify the mail routing process between users with servers on different Domino networks in the same domain. Configure routing between users with servers on different domino  more...

SQL and PL SQL Data Retrieval Techniques ...nctions. Restrict groups of rows retrieved by using the HAVING clause and to write SQL statements that contain common group functions. Group rows retrieved by using the GROUP BY clause. Write single-row, multiple row, multiple-column subqueries. Obtain values at run time by creating and maintaining substitution variables. Use SQL*Plus format commands to format report output. Run a  more...

SQL Server 2000 Querying with Transact SQL Part 1 Manipulating Data ...ify the guidelines for using the GROUP BY clause with the HAVING clause Audience Candidates for this course operate in medium to very large computing environments that use SQL Server 2000, Windows 2000 Active Directory, and Internet Information Server (IIS). They have a minimum of one year's experience administering SQL Server environments. The general categories include: system  more...

Time Management Developing a Plan Time Management: Developing a Plan helps students understand time management by helping them determine how they currently spend time, offering ways for them to spend time more efficiently. The program covers how to evaluate the use of time, how to identify goals and set priorities, and how to develop an overall time management plan. The program focuses on the Pareto principle and how it affects  more...

EnjoySAP Features Functions ...ith an overview of it's handling, features and functions. Having been given the background to the development of the EnjoySAP interface and its new features, the trainee will learn how to access the 4.6 System and to use the different EnjoySAP menus. The learner will also be shown how to change the menu structures and how to use the new interface. Learn To: a The New Interface. a  more...

Economics Products and Markets ...Having covered the basics of markets and consumers, learners can now examine the relationships between producers and the markets in which they sell in this course a Products and Markets a ?. Learners discover what drives short and long-run costs as well as what makes markets competitive. Different market types and producer theory are also explained. Learn To  more...

Interpersonal Communication Listening Skills Interpersonal Communication: Listening Skills teaches you how to develop the skills you need to be a critical listener and how to respond appropriately to speakers. In this program, you will have the opportunity to visit with a listening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace.  more...

Exit Interviewing Skills The Termination Process Exit Interviewing: The Termination Process covers how to monitor and guide your employees' performance, as well as how to terminate employment lawfully. The program also covers how to explain performance standards to employees, how to document performance and misconduct issues, and how to improve employees' performance. In addition, it teaches how to discipline employee misconduct, prepare for a  more...

Women in Leadership Developing a Leadership Path In Women In Leadership: Developing a Leadership Path, you will learn the steps for balancing your personal life and professional life, such as how to match your responsibilities to your priorities. In addition, you will learn the guidelines for relating to co-workers of the opposite gender, as well as the guidelines for recovering from career derailment. Learn To  more...

Delegation The Delegation Process In "Delegation: The Delegation Process," you will learn to implement a delegation process developed around an easy to understand ABC model. By learning and using the model, learners can become much more effective delegators. Learn To To identify guidelines for prioritizing and grouping tasks To identify key issues to consider when  more...

Essentials of Management Succeeding as a New Manager ...gh your questions, you will learn about the importance of having the right attitude as a manager, the different methods of management, how to develop your own management style, and what to expect when people learn that you are a new manager. Unit 2: Making a Positive First Impression (0.5 - 1 hour) Conduct a successful first meeting with your employees.  more...

Essentials of Management Creating a Positive Workplace ...he department and a good team player, but he is currently having trouble with his accounts. As his new manager, you need to determine the reason for the decline in his job performance and encourage him to behave positively. Unit 3: Addressing Negative Attitudes (0.5 - 1 hour) Understand the difference between changing an employee's attitude and changing his or her  more...

Correcting Performance Problems Identifying Performance Problems ...ms. You should also identify the type of problem David is having and determine its severity. Unit 2: Identifying Achievement Problems (0.5 - 1 hour) Identify types of achievement problems given a specific situation. Differentiate among factors that create achievement problems. Identify how the guidelines for meeting with  more...

Managing High Performers Defining Finding High Performers ...helps the learner to better identify high performers and, having recruited them, monitor and meet their needs. High performers must be motivated, and this course includes practical guidelines for establishing trust and building rapport with them. It also offers advice on how to successfully recruit high performers. Learn To To identify attributes of high  more...

Organizational Crisis Mgmt Anticipating Planning for Crises ...a a s world. The vital importance to an organization of having a crisis management plan in place is emphasized. The course then covers planning for crises, for example, how to assess your organization's level of preparation and how to forecast potential crisis situations. Factors that need to be managed are identified. It then covers the key elements of a crisis management plan that need to  more...

Team Leadership Developing A High Peformance Team ... Icon's Computing Hardware and Software division. You are having your second meeting to plan for your division's most important trade show, the CST Expo. You will meet with your supervisor, Dean Kramer, Marketing Director, Ronald Spear, Customer Service Manager, and Elizabeth Thomas, Sales Director. You need to follow the steps for building a team communication process. Unit 3: Leading  more...

Dir Database Integration Using DirXML Part 1 DirXML Deploy ...istrators, network engineers, and database administrators having work experience of 2 to 10 years. This course is designed to help candidates prepare for the CDE certification. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 82721 Objectives Unit  more...

Mentoring Implementing a Formal Mentoring Program ...1 hour) Identify the benefits of having a mentoring program to mentors, mentees, and the organization. Identify the main difference between a mentor and a coach. Identify desirable competencies in a mentor. Identify desirable qualities in a mentee. Match the four organizational  more...

Organizational Behavior The Organizational System ...uired by Icon. Robin and Colleen, two URTH employees, are having difficulty adjusting to the change. With Paul a a s help, it is your task to explain Icon's structure to Robin and Colleen. URTH Industries was managed by a progressive Boundaryless structure. Icon's structure is a Team Structured Matrix. Your success will ensure Robin's and Colleen's enthusiasm for joining Icon. Unit 2: Job  more...

Advanced Six Sigma Leading Six Sigma Deployment ...op a Six Sigma deployment plan. Know the importance of having metrics for Six Sigma deployment. Develop strategies for gaining employees? support for Six Sigma. Audience: The target audience for this course is primarily Six Sigma deployment leaders, such as managers and executives who might be new to Six Sigma and need to know what organization-wide deployment entails, as well  more...

Managing High Performers - Defining and Finding High Performers Managing High Performers: Defining and Finding High Performers, helps the learner to better identify high performers and, having recruited them, monitor and meet their needs. High performers must be motivated, and this course includes practical guidelines for establishing trust and building rapport with them. It also offers advice on how to successfully recruit high performers..  more...

Project Planning ...g customer expectations is ultimately more important than having a project go "according to plan." In this course, learners will be introduced to the purpose of the Planning Process Group and its associated processes. They will learn how to answer such questions as, "what must be done, how should it be done, who will do it, how much will it cost, and how good does it have to be?" Each planning  more...

Writing to Reach the Audience Business writing is effective only when it informs or prompts the reader in the manner you, the author, desire. Whether your intended reading audience consists of one person or fifty, those readers will determine what kind of content you include and how you present it. If you were writing instructions for a child on how to answer the phone, it would sound very different from the same instructions  more...

Getting the Most from Business Documents ... lost in their fax room. Now you've missed the benefit of having met your deadline. This familiar scenario illustrates the importance of selecting an appropriate document type and delivery method for your written business documents. "Getting the Most from Business Documents" explains the different business document types such as memos, reports, and proposals and the best uses for each. The  more...

Facilitating Effective Hiring The most important part of recruiting is choosing the right candidate to help your business prosper and grow. The company's recruiter is the front line to finding quality employees. Keys to facilitating effective hiring decisions include thinking through the hiring process, having a well thought-out job description, and using sound screening practices. These activities are an intrinsic part of the  more...

Current Concepts in Chemotherapy ...sing interventions, and the psychological implications of having these diseases and receiving treatment for them. These drugs are double-edged swords. They can both cure cancer and cause cancer. They are associated with more side effects and more serious side effects than most other medications nurses administer. Therefore, education related specifically to chemotherapy is crucial to the safe  more...

ITIL trainings online QLogy is one of the premier Training and consulting company having proven track record on sucess of completion of ITIL Certifications across the globe. Now we are also offering such qualitative trainings online in view of reaching the unreached. for more details please feel free to contact me Elisha Janga- 9346208241 Email- elisha_janga@qlogy. com  more...

ITIL V3 Foundation - eLearning Online Course with Passing Warranty ...QLogy is one of the premier Consulting & Training company having proven track record on success of Delivering 100% Projects across the globe. Now we are also offering such qualitative ITIL V3 Foundation trainings online i. e. self eLearning Program. This is best eLearning program developed considering the learning habit of the people who are interested for online courses. It  more...