HDI Help Desk Analyst Help Desk Processes 
This course provides an overview of the processes involved in a
Support Center. It covers the key concepts related to managing processes including incident management, problem management, change management, knowledge management, quality management, security management, and business continuance management. This course also covers service metrics and service measures such as conducting and
more...
HDI Help Desk Analyst Support Center Introduction This course provides an introduction to
Support Center services. The course also describes the phases in the evolution of the support industry and the trends that have influenced Support Center services. In addition, this course provides information about the responsibilities of
Support Centers,
HDAs, and customers. HDI's
HDA test and training material is aimed at individuals who have studied the
more...
