Instructor Led Help Training

ESD 2020 ...t (see below "Audit Activities" section). STM can greatly help you with your goal by first performing a gap analysis, then helping you complete all action items and meet all requirements. Then a Registrar auditor will visit the site. STM has been dealing exclusively with BSI Registrar services. STM does not represent BSI nor can it speak for them or their charges. The customer should contact  more...

Oil and Gas 24 Hour Hazard Recognition - Denver, CO ...ncentrate on how adherence to both API and OSHA standards help to create a safer and healthier work environment. Course Topics: * Introduction to OSHA, OSH Act, Employer/ Employee Rights * OSHA Focus Four * Hazard Communication * Workplace Hazardous Materials Information System (WHMIS) * Materials Handling * Fire Prevention * Confined Space * H2S  more...

WebSphere MQ V7 System Administration This 3-day instructor-led course provides technical professionals with the skills needed to administer IBM WebSphere MQ version 7 queue managers except for IBM WebSphere MQ for z/ OS (see course WM300 / VM300) and IBM WebSphere MQ for iSeries (see course MQ160). In this course, you learn how to install, customize, operate, and administer IBM WebSphere MQ on distributed platforms. Topics  more...

Websphere Portal Server Administration and Application Development ... information, applications, processes, and individuals to help build Business-to-Employee (B2E), Business-to-Business (B2B), and Business-to-Consumer (B2C) portals. Application developers build skills and knowledge to code robust portlet applications. Experienced application developers develop the skills and knowledge to code robust Java Specification Request (JSR)168 based portlet applications  more...

Certified Professional of Supply Managment CPSM Preparation Course ...e amount of profit as a 10% increase in sales. We want to help you earn the credential that tells everyone you are a Supply Chain Leader that can provide solutions in a time when sales are flat or declining. Immediate Impact - For those who participate in the course, the content will immediately achieves cost savings for your organization because the concepts and techniques provide  more...

Selling for Results - Skills and Strategies - Customized Sales Training ...op the skills of the sales force, coaching individuals to help them reach their highest potential and working with the sales managers to support them with continuing the skill development of their salespeople. Sales training is an important component to a sales improvement solution and should be more than just a motivational speech. Our trainers do not just lecture your salespeople and tell  more...

Train the Trainer Taylor Performance Solutions offers unique and effective programs to support trainers with all levels of experience. We consult with you first on the types of training materials you are currently using and the experience level of your trainers. We custom design a train the trainer program to meet your exact specifications and needs. The final step is an interactive training and coaching session  more...

Hiring for the 21st Century Many times little attention is paid to the hiring process but too much haste can cause many problems later on! The topics covered in this workshop will help you attract the right people, write a job description, write effective newspaper ads, analyze and weed out resumes, develop a process for conducting interviews and prepare to negotiate compensation.  more...

1 to 1 Professional Coaching - Sales, Presentations, Supervisory Skills ...wait all day for that one kernel of information that will help you or if (3) you get intimidated practicing in front of large groups...try 1 to 1 Professional Coaching. Our professional trainers/ businesspeople can coach you on your process, your products, your employee issues and enable you to walk out of a training session with an entire plan that will help you improve your performance. AND  more...

Mastering the Art of Time Management In this workshop you will learn time management skills which can increase your productivity and lower your stress. You will learn how to best use your time, identify causes of procrastination and reduce time wasters. This interactive workshop can help you manage your personal time and your professional time! For on site workshops, we offer a four hour module for all employees and an additional  more...

Mastering the Art of Time Management In this workshop you will learn time management skills which can increase your productivity and lower your stress. You will learn how to best use your time, identify causes of procrastination and reduce time wasters. This interactive workshop can help you manage your personal time and your professional time! For on site workshops, we offer a four hour module for all employees and an additional  more...

Time Management Skills for Increase Productivity In this workshop you will learn time management skills which can increase your productivity and lower your stress. You will learn how to best use your time, identify causes of procrastination and reduce time wasters. This interactive workshop can help you manage your personal time and your professional time! For on site workshops, we offer a four hour module for all employees and an additional  more...

High Impact Presentation Skills If your employees speak in public or give presentations this training is ideal for your business. Our programs can be tailored to your business, your clients and your business needs. Whatever level of experience, the skills in this training are designed to help employees: Develop tailored materials to meet the audience's needs Develop a mission statement, theme, and outline Use verbal  more...

Time Management for Increased Productivity Do you feel like there is never enough time? Does the clock seem to jump ahead while your productivity lags behind? Register today for this workshop to learn time management skills which can increase your productivity and lower your stress. You will learn how to best use your time, identify causes of procrastination and reduce time wasters. This interactive workshop can help you manage your  more...

Professional Customer Service Skills ...help businesses: Increase first point of contact problem resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction to reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and focused on skill development.  more...

Communications and Customer Relations ...help businesses achieve the following goals: Increase first point of contact resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction Reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and focused on  more...

Telephone Etiquette Training The way your staff handles phone calls is critical to your company's success. How well your personnel entertains the call may help close a sale or offend a customer if not done well. This seminar-workshop on telephone communication skills will provide the proper training so that your staff will know what to say and how to say it positively to your valued callers.  more...

How to Make a Newsletter The seminar will tackle how to make a newsletter with the focus on making company newsletters. This is a highly practical session that will help the participant make an excellent newsletter.  more...

Personality Development Seminar-Workshop Many companies specify having a pleasing personality as an employment requirement because it is indeed a strong asset. Personality development is an essential part of a person's success. How you are perceived by your clients and fellow workers will play a large role in your productivity. This program aims to help an individual maximize available resources to reach a persons full potential through  more...

Training Needs Analysis Good training needs analysis is essential if the organization is to align the skills currently available with those required to meet strategic objectives. If conducted properly, it will also help you to diagnose when training will solve certain problems and issues and when alternative interventions might be needed. This thoroughly practical one-day workshop will help prepare all those involved in  more...

Competency-Based Development of HR Policies Procedures This seminar was designed to help the participant develop or improve HR policies and procedures in their company. Particular emphasis is place on competency based development.  more...

Project Management in Action Managing World Bank Projects ...nal problems among team members. Indicate how they will help team members to channel their energies into task performance, establishing realistic goals Develop effective communication strategies that might be applied to team settings, minimising technical language Clarify roles in team settings Provide a basis for team standard setting - establishing standards and evaluating progress  more...

Comprehensive Real Estate Management ...tisfactory Client/ Customer Situationsa ™ - Seeking help and advice from colleagues and managers, when faced with difficult situations - Dealing with conflict between client/ customer and front-line staff. - The responsibility of service provider/ goods retailer under The Sale and Supply of Goods to Consumers Regulations 2002. - Client Service: The Legal Environment - Obligations of  more...

Managerial Facilitation of Value-Added Customer Service Excellence Course ...isfactory Client-Customer Situationsa ™ - Seeking Help And Advice From Colleagues And Managers, When Faced With Difficult Situations - Contribution To The Maintenance Of Customer / Client Loyalty 4. RESPONSIBILITY - Dealing With Conflict Between Client / Customer And Front Line Staff - The Responsibility Of Service Provider And Manufacturer - Client Service: The Legal  more...

Team Dynamics Team Leadership ...problems among team members. - Indicate how they will help team members to channel their energies into task performance, establishing realistic goals - Develop effective communication strategies that might be applied to team settings, minimising technical language - Clarify roles in team settings - Provide a basis for team standard setting - establishing standards and evaluating  more...

SAP and Joint Venture Accounting ... better informed and using new financial skills that will help improve management decision-making in competitive business environment Communication of the various financial tools that are available to help the organisation enhance its competitive positioning and profitability and improve the all-important cash flow. Personal Impact Participants will be able to further develop their  more...

Corporate Governance Principles and Practice ...ding of legitimate authority and how managers can provide help to their subordinates, in this regard - Offer advice to managers regarding the aversion or reduction of conflict the a Legal-Professional Authoritya ™ mix pose, so as to enhance organisational effectiveness - Demonstrate an understanding of the concept of power and how it might be applied for the benefit of the  more...

Corporate Governance and Strategic Management ...ding of legitimate authority and how managers can provide help to their subordinates, in this regard - Offer advice to managers regarding the aversion or reduction of conflict the a Legal-Professional Authoritya ™ mix pose, so as to enhance organisational effectiveness - Demonstrate an understanding of the concept of power and how it might be applied for the benefit of the  more...

Client or Customer Care ...er Situationsa ™; 21. Exhibit a willingness to seek help and advice from colleagues and managers, when faced with difficult situations; 22. Appreciate the need to maintain a a generalised client/ customer information systema ™; 23. Recall the obligation of the service provider/ product retailer, and manufacturer under The Supply of Goods and Services Act 1982 24. Determine what  more...

Advanced Financial Accounting ... better informed and using new financial skills that will help improve management decision-making in competitive business environment Communication of the various financial tools that are available to help the organisation enhance its competitive positioning and profitability and improve the all-important cash flow. Personal Impact Participants will be able to further develop their  more...

Human ResourceManagement a Practitioners Approach ...omer Situationsa ™. - Exhibit a willingness to seek help and advice from colleagues and managers, when faced with difficult situations. - Appreciate the need to maintain a a generalised client/ customer information systema ™. - Recall the obligation of the service provider/ product retailer, and manufacturer under The Supply of Goods and Services Act 1982. - Determine what  more...

How to Interpret Multi-well Pressure vs Depth Plots Pressure Maps from DST Wire-line Formation Test WFT data 5 9 March 201 ...s. It will also examine how pressures can be used to help correlations between wells & determine if sands are separate or connected. Also covered is how to find fluid contacts from limited single hydrocarbon pressure points by independently finding the fluid gradients from lab fluid analyses & correcting to subsurface conditions. Six class projects give hands on experience. Students  more...

How to Interpret Multi-well Pressure vs Depth Plots Pressure Maps from DST Wire-line Formation Test WFT data 12 16 March 2 ...s. It will also examine how pressures can be used to help correlations between wells & determine if sands are separate or connected. Also covered is how to find fluid contacts from limited single hydrocarbon pressure points by independently finding the fluid gradients from lab fluid analyses & correcting to subsurface conditions. Six class projects give hands on experience. Students  more...

Drilling Essentials For New Engineers Non-Technical Professionals 26 27 March 2012 KL Malaysia Gain an overview of drilling procedures, the terminology used, its cost components and the latest technological developments driving this activity By attending this 2-day industry fundamentals training course, you will better able to: Understand drilling terminology & drilling processes for completing onshore & offshore wells Appreciate major cost components of drilling operations  more...

DRILLING ESSENTIALS FOR NEW ENGINEERS NON-TECHNICAL PROFESSIONALS 20-21 March 2012 Beijing China Gain an overview of drilling procedures, the terminology used, its cost components and the latest technological developments driving this activity By attending this 2-day industry fundamentals training course, you will better able to: Understand drilling terminology & drilling processes for completing onshore & offshore wells Appreciate major cost components of drilling operations  more...

9th run in Malaysia Revised Content EPCIC Contract Management Essential Elements of International Contract Law 13 15 Decemb In the Oil & Gas construction and procurement business, the success of your project is dependent on your practical a know howa in contract management. Understanding the essential ingredients of contracts and mastering the fundamentals will equip you to identify vague contracts, avoid dangerous and often hidden terms, and better understand your position and your project. PetroEdge has  more...

Gas LNG Contract Negotiations 5 - 7 DECEMBER 2011 SINGAPORE ...ls. The course is intended to be a very practical aid to help attendees to understand how major gas and LNG negotiations work, what the key terms mean and how to conclude deals by negotiating the key terms. It targets those unfamiliar with commercial gas/ LNG contracts and negotiations, and it seeks only to provide sufficient information on typical gas & LNG terms and conditions as is  more...

Drilling Essentails for New Engineers and Non-Technicals Professionals in Oil Gas 30-31 January 2012 Miri Sarawak ...t applied in the field A pre-course questionnaire to help us focus on your key learning objectives Detailed reference manual for continuous learning and sharing Limited class size to ensure one to one interactivity UNIQUE FEATURES of this training course: Multi-media presentation methodology to enable better understanding and appreciation technical jargon and equipment  more...

Well Intervention and Productivity with Howard Crumpton 21 - 25 November 2011 Well interventions have a large opportunity to enhance well production if correctly designed and implemented. Conversely they can have a large negative impact on production if theya ™re not. The Well Intervention & Productivity School (WIPS) is designed to help well intervention specialists, well service supervisors, and petroleum engineers become more aware of the problems that can arise  more...

Root Cause Analysis RCA 23 - 25 November 2011 ...se Analysis is a systematic, evidence-driven process that helps you find the true underlying (and often hidden) causes that result in unwanted events. We will see why minor failures matter, and how they can escalate out of control. In this intermediate training course, we will explain how to select the problems that matter the most, the tools & techniques to apply and find the relevant  more...

LEADERSHIP TEAM DYNAMICS in Oil Gas 1 3 November 2011 Kuala Lumpur Malaysia ...help you overcome the challenges that you face, enabling you to optimise your success strategies. Days 1 & 2 are designed for team leaders, supervisors or managers working in a team based environment, whether you work for an operator company or for non-operator partners. Day 3 is separately bookable, and is specifically designed for those who lead teams in Joint Ventures or Partnerships.  more...

The International Oil Gas Executive Development Program Essential Management Commercial Skills for Oil Gas Professionals This practical, intensive 5 day course aims to provide participants with a solid grounding in the principles and practices of business management that are essential when moving from an operational to a more strategic role. Where operational management is about implementing plans with known parameters, strategic management is about exercising judgement in complex environments where there is no a  more...

PRIMARY REMEDIAL CEMENTING TECHNOLOGY 17 21 October 2011 Kuala Lumpur Your Expert Trainer Denis Gaudet P Eng The objective of this course is to provide each participant with an understanding of all aspects of well cementing so that he or she may be able to design an appropriate cementing job for a particular situation. Primary casing cementing jobs are relied upon until abandonment. Poor quality or ineffective jobs are sometimes difficult to identify and repair. The result of imperfectly conceived and  more...

Upstream Petroleum Contracts and Practice in Negotiations with Fugro Robertson ...help you develop an in-depth knowledge of the legal and contractual framework in which the upstream oil industry conducts its operations. It opens with an explanation of the geopolitical forces which shape the modern oil industry and then covers the major technical, legal/ contractual and financial/ economic/ taxation/ fiscal issues that form modern E&P agreements worldwide. You will learn  more...

Reliability Centered Maintenance Master Class with V Narayan 13 to 17 June 2011 Singapore Case study discussion with practical exercises and not just theoretical concepts An ability to go back to the workplace and begin to apply RCM is central to learning in this training course. In the five-days, two days will be spent on working through a complex RCM study. This work will be done in teams working through syndicate sessions. The case is on a major sub-system of a large turbine,  more...

Introduction to Oil Gas Exploration Production For New Engineers Non-Technical Professionals 30 - 31 May Singapore By attending this 2-day industry fundamentals training course, you will better able to: - Appreciate the dynamics of world energy demand & supply and its impact on pricing - Understand the formation of petroleum reservoirs and basic geological considerations - Examine the exploration process to gain an overview of the technical processes involved - Gain a comprehensive overview of drilling  more...

FRACTURED RESERVOIR CHARACTERISATION 28 Feb 2 March 2011 Kuala Lumpur Malaysia The course goes through the entire process of project definition, data gathering and analysis, concept definition and static and dynamic modelling iterations. This will help participants understand fractured reservoirs and define the most efficient way to model them for a given set of objectives.  more...

Fundamentals of Upstream Oil Gas Contracts for Engineers Procurement Professionals In a dynamic Oil & Gas market, the success of your project is dependent on the practical know-how when working with contracts. Understanding the essential ingredients of contracts and master the fundamentals that will equip you to identify vague contracts, avoid dangerous and often hidden terms, and better understand your position and your project. This three day intensive workshop that covers  more...

Technical Report Writing Presentation Skills For Oil and Gas Professionals 24 January 2011 - 26 January 2011 Oil & Gas professionals increasingly need to translate complex findings, analysis and recommendations for effective decision making. If you a face challenges in getting your findings into paper and presenting it effectively, you will benefit from this 3-day training course: EFFECTIVE TECHNICAL REPORT WRITING FOR OIL & GAS PROFESSIONALS a Write and turn-around accurate technical documents  more...

ROOT CAUSE ANALYSIS Intermediate Level 1 3 December 2010 Kuala Lumpur Malaysia ...se Analysis is a systematic, evidence-driven process that helps you find the true underlying (and often hidden) causes that result in unwanted events. We will see why minor failures matter, and how they can escalate out of control. In this intermediate training course, we will explain how to select the problems that matter the most, the tools & techniques to apply and find the relevant  more...

The International Oil Gas Executive Development 11 - 15 October 2010 Movinga up in the Oil & Gas industry is no simple task. The International Oil & Gas industry is a fasta paced, complex and highly competitive global industry. Keepinga up with the pace of change, staying relevant and current with industry developments by maintaining a sharp intellectual edge is a constant challenge for professionals. The changing nature of the industry and the drivers need to  more...

INTERNATIONAL PETROLEUM CONTRACTS PRACTICE IN NEGOTIATIONS 29 September - 1 October 2010 Kuala Lumpur Malaysia You will learn the philosophy, evolution and fundamentals of international petroleum contracts. You will take part in life-like negotiating sessions mastering many negotiating techniques, where a mistake is a learning experience not a disaster. This course will help you develop an in-depth knowledge of the legal and contractual framework in which the upstream oil industry conducts its  more...

4th Run in Malaysia! Leading and Managing Generation X & Y Engineers Technical Professionals Many managers are now asking themselves "whata ™s wrong with young engineers today?" Management has seen the emergence of two generations who have quite different views on work, and senior managers are struggling to come to terms with the change. As a manager what do you need to know to engage and motivate with the new generation workforce? Whether you are a senior line manager or in  more...

Predictive Analytics World for Government Sept 12-13 in Washington DC ...tive analytics conference for the government, designed to help agency managers understand how they can apply predictive analytics to more effectively and efficiently accomplish their mission. Predictive Analytics World for Government delivers predictive analytics experts, practitioners, authors and business thought leaders, including keynote addresses from Predictive Analytics World for  more...

Comptia A ... activities are emphasized. In addition, this course will help prepare students to achieve a CompTIA A Certification. You will install, upgrade, repair, configure, optimize, troubleshoot, and perform preventative maintenance on basic personal computer hardware and operating systems. CompTIA A certification validates foundation-level knowledge and skills necessary for a career in PC support. It  more...

Comptia Network ...ssional computer support experience as a PC technician or help desk technician. Network experience is helpful but not required;A certification or the equivalent skills and knowledge is helpful but not required. Students will identify and describe all the major networking technologies, systems, skills, and tools in use in modern PC-based computer networks, and learn information and skills that  more...

Photoshop Photo Printing And Color CS5 ...essing moir patterns, and correcting red eye defects will help you to make that picture perfect. You will apply color by the numbers approach using curves adjustment layer to eliminate color casts and maximize contrast in important regions of images. Finally, you will apply techniques for improving sharpness, converting color images to grayscale, and adding spot colors to images. Upon  more...

SQL ... ordered logic and specific information. This course will help you to use - SQL: Structured Query Language as a tool to implement that logic, define instructions, and compose SQL queries to retrieve information from the database. Upon successful completion of this course, students will be able to: Connect to the SQL Server database and execute a simple query Include a search condition in a  more...

Customer Service Via Phone and Email ...do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative. Upon successful completion of this course, students will be able to: Manage the customer's initial contact Address the customer's issues  more...

Introduction To Personal Computers Using Windows XP Students will create a document, organize files, work with Windows Messenger, create an efficient work environment, work with media, clean up their system, and find information on the Internet. Students will gain the skills needed to create a document, organize files, work with Windows Messenger, create an efficient work environment, work with media, clean up their system, and find information on  more...

Microsoft Windows 7 Level 2 ...s course is designed to provide you with skills that will help you manage some of the advanced tasks available in Windows 7. In this course, you will familiarize yourself with the advanced customization techniques and work with applications and programs in Windows 7. In addition to this, you will also work with Internet Explorer 8, manage network communications and data, and enhance system  more...

SQL - Structured Query Language ...help them query a database to answer business questions. Students will also learn advanced queries and how to add, update, and delete data, tables, views, and indexes. During this course, including computer lab time, students will be provided with the information necessary to complete the following objectives: Recognize proper syntax for an SQL statement. Use aggregate functions, column  more...

Dental Terminology INTRODUCTION TO DENTAL TERMINOLOGY is a user-friendly course designed to help the new student understand dental terms. Unlike the other dental dictionaries or reference books which provide words in a straight alphabetical sequence, this course presents terms related specifically to the science of dentistry, grouping them according to specialty or area of interest.  more...

E-Commerce Strategy A-Z ...nection devices, and understand how to use the Web to get help for your small business. Understand the difference between using an Internet Service Provider (ISP), an online mall, or a Web hosting service that provides you with complete E-Commerce solutions. Develop a Web site design plan, create an online catalog, and create an electronic storefront environment. Identify methods of  more...

Windows NT ...ers and of using Windows NT Workstation.Lesson objectives help students become comfortable with the course, and also provide a means to evaluate learning. Upon successful completion of this course, students will be able to: examine and identify components of the Windows NT Workstation 4.0 screen select items with the mouse and access Windows NT Workstation features by using the Start  more...

Outlook Expert Level ...pecific messages in your mailbox, and use color-coding to help items in your mailbox and calendar stand out. modify the Outlook environment, including menus, toolbars, views, and default settings. share information contained in your Outlook folders with others, access another person's Outlook folders, save your calendar as a web page, and create and post to a public folder. save messages  more...

Personality Development this program covers overall personality development. Major topic's that are covered in the courses are body language, soft skills, telephone etiquette, dressing sense, communication skills, voice modulation etc This Program is designed for 3 hours training which cover's the main area's of personality development training. This program also help's in confidence building and over all  more...

Communication Skills This program covers communication skills, which provides enhancement to all the communication barriers like public speaking, etiquette, body language, soft skills, telephone etiquette, dressing sense, communication skills, voice modulation etc This Program is designed for 5 hours training which cover's the main area's of communication skills training. This program also help's in confidence  more...

Interview Management ...t" Gets You Hired Fast. its a fast track program which helps you get hired soon and make you understand every thing about resume / cv, questions, interviews skills, Management job interview questions, explore the candidate's management-related competencies, personal management style, Popular interview questions are outlined with practical answer guidelines. This Program is designed for 5  more...

ITIL training in Hyd ...btaining some ITIL certification training will definitely help your chances of passing the certification to become a certified professional within the industry. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology  more...

ITIL training in Hyderabad ... corporate enterprise. Our ITIL certification program can help you maximize your investment in IT management by showing you how to align your IT infrastructure, development and operations with your business processes and objectives Why QLogy: Best in class instructors a All certified ITIL expert. 100% Passing Warranty World class course material with inputs from Subject Matter  more...

Supplier Assessment ...help participants understand the key aspects of supplier capability. They will learn how to participate in or lead a supplier audit. Once developed, they will be able to apply the organization's assessment tool, and provide adequate feedback to suppliers on capability and areas for improvement. Topics covered include the value of an effective supplier audit; audit techniques; elements of the  more...

Procurement Team Training During this 1-day workshop participants will gain an understanding of how effective team work will help achieve strategic acquisition objectives; learn roles and responsibilities of team members; and have an opportunity to assess their own team and conflict management styles. Participants will learn the key elements to developing high performance teams; team goal and purpose setting; and how to  more...

Vendor Selection ... 1-day course reviews savvy sourcing principles that will help you make sure the vendor you select has the capabilities and desire to perform. Learn how to use industry data to prepare questions for potential vendors and to identify strengths and weaknesses of specific vendors. This course examines the correlation between your RFP and the vendor s expectations. We ll look at the data you need  more...

FREE CRM Workshop at Pune India a Know CRMa is an intensive short duration workshop where we dona ™t just talk about CRM concepts but how they can be implemented usefully in your day to day operations. CRM consultants will share their knowledge and experience with you and help you understand the components of an effective CRM solution through guided demonstrations of Oracle CRM On Demand.  more...

Sales and Use Tax ...ax rules and regulations. Attend this seminar and we will help you identify a myriad of sales and use tax issues relevant to your company or clients. Register today and understand the sales and use tax complexities that confound many business owners. You will find out what's taxable, the best way to handle multistate issues and how to survive sales tax audits. Don't end up with the penalties  more...

Rules of Trust Administration ...missteps in trust administration - discover techniques to help you along the way. /strong Your professional advice and trust knowledge is essential to your clients - make sure you're giving them your best. Attend this innovative seminar and learn to juggle trust complexities while remaining focused on what really matters: your clients' needs. Discover ways to recognize the different levels  more...

AIA Contracts ...ng into before you sign your next AIA contract. /strong Help is available for understanding complex AIA contract provisions - get it now, before you wind up with costly delays or time-consuming lawsuits. Join us for this seminar and get a solid understanding of commonly used AIA documents and how to use them to minimize your liability. Discover how to protect your company and avoid pitfalls  more...

Financial Statement Analysis: Interpret Financial Results for Better Management, Investment and Credit Decisions ...o look for. Join us for this seminar and our experts will help you see financial statements in a different light - one that will lead to improved investment, credit or management decision making. Find out what financial statements really reveal about a business and where to find the best sources for comparative statement data. You will learn to uncover critical information by reading between  more...

New Era of Estate Planning ...trong Master the intricacies of estate planning today and help your clients plan for tomorrow. /strong Help your clients save money and tears down the road - learn all the latest and most effective techniques for dealing with the uncertainty of estate planning in today's politically charged atmosphere. The estate tax may change, but your clients' peace of mind doesn't need to. Give your  more...

Social Security Basics and Advanced Planning Strategies ...Help your clients get the most out of their Social Security benefits! /strong Social Security has been the American workers' greatest investment but with the predictions of collapse and potential for changes, Social Security planning has never been more complicated. Learn about eligibility requirements, the exact procedure for the determination of benefits and a discussion of taking or  more...

Building Codes ... today and hear experts simplify building code issues and help you stay out of sticky complications - like permitting roadblocks, failed inspections and costly renovations. Make sure every project decision you make is up to code - register now! Benefits for You - Convert building codes and theories into solid, workable plans for success - Make sure you're compliant with each code - learn how  more...

Estate Planning ...trong Master the intricacies of estate planning today and help your clients plan for tomorrow. /strong From traditional wills to testamentary trusts, estate planning is a complex process regardless of income level. Learn to navigate planning methods with ease at this cutting-edge seminar. You will learn to help your clients through the sensitive but necessary steps of planning by giving them  more...

Foreclosure and Related Issues ...and dealing with bankruptcy. Our foreclosure experts will help you stay ahead of the curve in this area of growing legal and financial concern. Sign up now! Benefits for You - Don't jeopardize your right to collect your money - follow the proper execution practices - Steer clear of legal troubles - comply with laws and regulations that commonly get people in trouble - Get the latest  more...

Social Media Law ...tial pitfalls of social networking use. This seminar will help you navigate important legal issues including privacy rights, publicity rights, misrepresentations, freedom of speech, requirements regarding privacy policies, rights of customers and defamation. You will learn the latest legal arguments and how to protect your clients from landing into trouble with this new method of communication.  more...

Pay Equity Act ...al exposure to pay equity claims. Our expert faculty will help you navigate the key concepts of the Pay Equity Act and how to justify pay differences. Register today and get the information you need to stay in compliance! Benefits for You - Stay up-to-date with recent case law and trends in pay equity claims - Learn how the Pay Equity Act is enforced - Understand how to justify pay  more...

Prevailing Wage Law ... How can I avoid liability and complaints? What if I need help? Let's start with this seminar. Turn to our experienced panel and you will get the answers you seek - and the practical guidance you need to avoid penalties and costly litigation. You will learn the nuts and bolts of complying with prevailing wage law - minus the confusion and worries. Register now and get practical how-to's on  more...

Building Assessments ...g what to look for in a building condition assessment can help you find potential problems early before they turn into major expenses. Attend this seminar and get the information you need to conduct audits and determine repair needs early. Our expert faculty will walk you through common issues and the different testing techniques to help you determine what repairs may be needed. Register today  more...

Developing Behavioral Plans for Aggressive Children ...Helping aggressive children is challenging. Make it easier with a clear plan of action. /strong Educators are often required to create a behavior plan to help students overcome aggressive behavior. There is a lot to consider in this dizzying process - educational staff, parents, a slew of regulations and - most importantly - the student whose behavior has become a challenge. Take control of  more...

Affordable Housing ... and uncover tax incentives and funding sources that will help make the process less of a burden. Know what to expect on your next project - register today at to get the insight you need to succeed. Benefits for You - Learn how to take advantage of money-saving tax incentives - Get the latest news on housing initiatives - Explore the different issues with various funding sources - Keep up  more...

Best Practices in ADA, FMLA and Workers' Compensation Benefits strong Get updated on ADA, FMLA and workers' compensation interplay issues - and find out what's on the horizon. /strong As an employer in New Jersey, you're faced with an ever-changing maze of laws increasing your obligations to employees who cannot, will not or should not work. Join us for this seminar and find out exactly what you need to know about recent ADA and FMLA updates - and  more...

Solving Problems and Making Decisions Whether or not it is their specific mission, most teams inside organizations are created to solve either one or a series of business problems. Even established tasks often present teams with new challenges, as business methods or workflows change. For these reasons, effective teams must know how to define and analyze problems and to make decisions that help reach desired outcomes. A solid  more...

Effective Communication Getting Your Message Across ...our communication efforts. This program is designed to help participants understand the impact of their own communications and learn new skills and concepts aimed at improving the match between message sender and message receiver. Note: We usually hold this workshop in Metro Manila, Philippines. However, feel free to contact us. You may reach us through +6329204323632. We have been to  more...

You Can Speak with Confidence How often have you admired and envied those who speak before groups with such ease and confidence? Do you find yourself wishing that you had the talent to motivate, persuade, and hold the attention of a group? You can have it. Confident speaking is not strictly for talented naturals or geniuses or loud people. Speaking is for everyone who has a message to impart; a purpose to fulfill, and  more...

Customer Service Professional ...ferent needs. This is activity commonly used by actors to help them relax and focus prior to performances. The activity is designed to focus the group on the learning ahead. Learning Objectives 1. Explain what happens when customers are not give focused attention 2. Identify techniques to focus attention on the customers Program 102: Prepare Yourself to Win the Lifetime Relationship  more...

Understanding Land Records ...ing and evaluating land records. Our expert speakers will help you understand how to identify real property interests and sources of land information, explain how property interests are created and transferred, and discuss title search procedures. Register today and get the information you need to successfully navigate the recording system, property descriptions, and the chain of title.  more...

Special Needs Trusts: Planning for the Disabled and Elderly ...al needs trusts to solve these dilemmas. Our experts will help you explore the major issues surrounding the creation, administration, monitoring and termination of special needs trusts. Benefits for You - Determine when special needs trusts are appropriate - Find out what you need to know about Medicaid, supplemental security income eligibility and veterans benefits - Discover how to build  more...

Discovery Skills for Legal Professionals ... this must-attend seminar and get valuable information to help you develop and enhance your litigation skills in order to better assist attorneys. You will get helpful hints and key tools of the trade to help you become more efficient and effective as a key member of the litigation team. And that's not all! This seminar will also change the way you approach preparing a trial notebook. Register  more...

California Expedited Jury Trials ...n. You'll get a detailed look at how this new program can help your client. Take advantage of this opportunity to make sure you stay current and hear techniques for getting results in this new trial format. Benefits for You - Determine if an expedited jury trial will work for your case - Find out how similar programs have worked in other states - Skillfully maneuver through negotiating the  more...

Managing Construction Projects ...dustry professionals share their wealth of experiences to help you avoid frustration so you can look forward to your next project with confidence. Whether you're new to the profession or very experienced, this seminar is your key to a better managed project - and a better bottom line. You simply can't afford to miss this opportunity - register today! Benefits for You - Avoid headaches related  more...

Advanced Sales and Use Tax ... tax rules and regulations. Attend this seminar and we'll help you identify the myriad of sales and use tax issues relevant to your company or clients. Register today and understand the sales and use tax complexities that confound many business owners. You'll find out what's taxable, the best way to handle multistate issues and how to survive sales tax audits. Don't end up with the penalties  more...

Asperger Syndrome: Educational Strategies and Interventions ...g Join us for this unique seminar and get strategies to help develop the social, emotional and academic skills of those with Asperger's syndrome or high functioning autism. With the increased prevalence of autism spectrum disorders in schools, teachers need more tools to understand these students' needs. Attend this seminar to hear an informative overview of the autism spectrum. You'll also  more...

Occupational Health and Safety ...lth and Safety Act issues. You will receive strategies to help comply with some of the more challenging requirements to the Occupational Health and Safety Act. Register today to get tips on developing programs for addressing your compliance concerns. Don't miss this opportunity to learn how to protect yourself should you be faced with the unthinkable. Benefits for You - Hear the latest on  more...

Employee Discharge and Documentation Benefits strong When can flawed documentation be worse than none at all? /strong The stakes are high. Valuable management time can be compromised. Lawsuits are on the rise. Whether supervising one employee or dozens, handling discharge and documentation issues is often a manager's worst nightmare. What's more, courts and juries are providing a jolting wake-up call for those who fail to meet the  more...

Connecticut State and Local Tax Issues ... tax rules and regulations. Attend this seminar and we'll help you identify the myriad of state and local tax issues relevant to your company or clients. Register today and understand the state and local tax complexities that confound many business owners. You'll find out what's taxable, the best way to handle multistate issues and how to survive state and local tax audits. Don't end up with  more...

Powerful Presentations Training Seminar ...p of its kind. Participants have up to two instructors to help them learn and practice fundamental and advanced presentation skills. Presentations are digitially recorded and each student presentations is followed by personalized one-on-one feedback from a senior instructor to guarantee progress and eliminate distracting behaviors. On-Site Presentation Training Seminars: Our on-site  more...

Building Team Success ... highly interactive program uses experiential learning to help employees at all levels remove old personal barriers and uncover and develop previously hidden strengths. Using the principles of R. E. S. P. E. C. T., team members will discover how becoming more proficient at Responsiveness, Empathy, Service, Perspectives, Self Esteem, Courage and Truth-telling will transform the way they  more...

The Leadership Edge ... highly interactive program uses experiential learning to help leaders at all levels remove old personal barriers and uncover and develop previously hidden strengths. Using the principles of R. E. S. P. E. C. T., leaders will discover how becoming more proficient at Responsiveness, Empathy, Service, Perspectives, Self Esteem, Courage and Truth-telling will transform the results they produce.  more...

Collection Law: The Good, the Bad and the Profitable ... seasoned professionals will provide practical answers to help you succeed - no matter what challenges arise. Don't miss this opportunity to learn to navigate the complex and changing issues surrounding privacy and debt collections. Take advantage of this opportunity to make sure you stay current and stay out of trouble. You'll hear proven techniques for getting your money - register today!  more...

Green Building and Sustainable Design in New Jersey ...at it may seem impossible to keep up. That's where we can help! Attend this seminar and discover how green buildings can help you make more money because they're more attractive to buyers. Get the latest techniques that top professionals are using to slash their costs and prevent time-consuming legal headaches. Building green doesn't have to mean sleepless nights, heated arguments with your  more...

Strategies to Assess and Treat Children With Behavioural and Attention Disorders ...t. Get practical advice on using naturopathic medicine to help address behavioural issues in the classroom. And that's not all! This seminar will help you explore the world of complementary and alternative treatment options - and how you can use these to help your students and reduce classroom disruption. Register today and get a game plan for ensuring success for all your students. Benefits  more...

Using OCIPs and CCIPs ...rolled party in someone else's program, this seminar will help you navigate the complexities of contract language, bid credits, administrative procedures and coverage issues that can make or break your success on a project. Attend this cutting-edge seminar and get the best OCIP and CCIP advice the industry has to offer. You'll learn the programs' pros and cons that will help you plan for a  more...

Green or Sustainable Construction ...at it may seem impossible to keep up. That's where we can help! Attend this seminar and discover how green buildings can help you make more money because they're more attractive to buyers. Hear an informative case study to help you learn the techniques that top professionals have used to succeed in green construction. Building green doesn't have to mean sleepless nights and heated arguments  more...

Health Insurance Boot Camp ...nt. Employers want to provide a benefit package that will help retain employees, and yet they have to wrestle with the increasing costs of overhead and creating enough of a profit margin to stay in business. Attend this seminar and we'll bring you up to speed on these issues and ensure you're headed in the right direction. You'll learn practical strategies that will help you control your costs  more...

What to Do When Construction Projects Go Bad Stop construction project nightmares in their tracks - get on the right track from the start. Attend this seminar and make sure your next project is free of claims and disputes - and learn how to effectively handle these problems when things go wrong. Regardless of how well-planned your construction project is, unexpected circumstances can impede your success and potentially cost you far more in  more...

Managing Challenging Behaviours for Students With Autism Spectrum Disorders ...se with ASD. Discover practical strategies you can use to help children meet their maximum social potential and have positive peer interactions. Register today! Benefits for You - Find out how theory of mind relates to the diagnostic features of autism spectrum disorders - Explore the common characteristics of individuals diagnosed with ASD - Discover how sensory processing impacts behaviour  more...

Historic Preservation: Easements, Tax Incentives and Other Considerations Learn how to navigate through complex historic preservation procedures - and prevent costly mistakes. Attend this enlightening seminar and stay abreast of the latest issues relating to historic preservation in New York. Our seasoned professionals will provide practical answers to your most pressing questions about tax incentives. You'll get an inside look at how to respond to confusing issues  more...

Keeping Current With Increasingly Common Diagnoses of ADHD, Autism, Asperger's, OCD and Tourette Syndrome ...help those with developmental disabilities reach their full potential. Join us for this unique seminar and get strategies for staying up to date with the increased diagnoses of a number of developmental disorders. With their increased prevalence, professionals need more tools to meet individual special needs. Attend this seminar and get tips on relieving signs of significant parental  more...

Human Resource Audits: Auditing Your Procedures, Documentation and Policies ... the law. You'll also learn how human resource audits can help keep your office and your company on the cutting edge of human resource administration. Attend and you'll discover a road map that will guide you through the process of efficiently auditing your practices. Whether you are new to the field or have years of experience, you'll walk away with the ability to confidently handle every  more...

Change Orders ...his timely opportunity to get the information you need to help your company avoid the added time and expense of resolving and renegotiating unexpected claims when projects are completed. Enroll today! Benefits for You - Steer clear of disputes - get a practical approach to handling changes in the contract - Get pricing change and drafting tips from the experts - Tips on using documentation to  more...

Diagnosing and Teaching Students with Emotional Disorders ... confidence. At our seminar, you'll get best practices to help you master the balancing act of improving behavior and maintaining educational quality. If you wait to learn the essentials until a problem develops, you could end up in a mess of legal woes. Register for this seminar and learn successful and compliant techniques for teaching students who have emotional disorders. Benefits for You  more...

Strategies to Reduce Medicare Billing Errors Strategies to Reduce Medicare Billing Errors - Shrinking reimbursement in today s medical practices makes staying on top of claim denials more critical than ever before. Medicare is typically one of the largest payers for most practices, and understanding the importance of managing and reducing or eliminating these denials is crucial to any medical practice. Denial management is one of the most  more...

Understanding California's Public Construction Bidding Process ... likelihood of protests? Are you an attorney who wants to help your client take advantage of public money available for construction projects? If you answered yes to any of these questions or if you just want to understand how public entities can achieve efficient and effective use of your tax dollars on public construction projects then this seminar is for you. Register today to make  more...

Technology in the Workplace ...ge - Protect your organization get strategies that will help you deal with technology at work. In the last several years, issues such as hacking, espionage, stalking and infringement, cyberharassment, weblogs, discovery requests for electronically stored data, identity theft and picture phones have begun to confound businesses. Protecting companies against egregious electronic abuses by  more...

The Financial Consultant s Role on Your Construction Projects and Capital Investments ...This teleconference will introduce you to tools that will help you evaluate how much a project should cost and whether that capital expenditure will benefit the company. You will also learn how to monitor a project budget so that you will have the confidence in knowing that a project can be delivered without a big surprise at the end. Learning Objectives You will be able to explain project  more...

Planning for Renovation Projects ...o existing building renovations. This teleconference will help people responsible for planning an existing building project to understand the process to avoid common pitfalls. The teleconference will also explain the method required for achieving LEED point for renovations. You will learn how to save thousands of dollars in development costs. Learning Objectives You will be able to explain  more...

Tax Updates and Incentives of the Emergency Economic Stabilization Act ... the developer of energy projects to investors. This will help you identify opportunities that may exist for your clients to claim tax benefits, as well as opportunities to assist clients in monetizing these benefits in situations where the client may not have an appetite for the benefits. Finally, the teleconference will discuss other changes to the Internal Revenue Code made by the Emergency  more...

What's New for LEED in 2009: The Overhaul of the U.S. Green Building Council LEED Program ...ed water conservation measures. This teleconference will help you understand how the U.S. Green Building Council has extensively revised the Leadership in Energy and Environmental Design program effective in 2009. Starting soon after its release, USGBC will focus rating and certification using this latest version and rapidly move away from the multiple products of the past. Since this is the  more...

Creating and Maintaining a Domestic Partner Benefits Policy: New Laws and Recent Trends Creating a Domestic Partner Benefits Policy - Many employers offer benefits to the domestic partners of their employees. However, employers frequently struggle with various legal and administrative questions such as what benefits to offer, what type proof of domestic partnership should be requested, how to tax the benefits and if they are required to or prohibited from offering certain benefits.  more...

HSAs HRAs FSAs How They Can Reduce Your Cost and Increase Your Benefits ... individually or working together with a medical plan can help you save money or hold your insurance costs steady into the future, yet still allow you to provide full coverage. Come to this seminar and learn how the alphabet soup of employee benefits can potentially help your company. Benefits for You Master the rationale behind MSAs, HSAs, HRAs and FSAs Decipher the impact of COBRA  more...

PMP Exam Prep - Completely Updated for PMBOK Version 4 The PMP Certification Exam Prep Course is a four-day, instructor-led class designed to prepare project management practitioners for the Project Management Professional (PMP) or Certified Associate in Project Management (CAPM ®) examination. Course content and delivery is structured around The Guide to the PMBOK knowledge areas and supplemental exam material. It is designed to help PMP/ CAPM  more...

Motivating Employees to be Their Best Leadership Development ...behavior based on external factors. This program is about helping managers and supervisors create the appropriate climate that fosters positive feelings and eliminates obstacles, then employees will be intrinsically motivated. The three elements of this type of climate are community, influence and openness. The program focuses on providing the skills and techniques you will need to help groups  more...

SOA Data Modeling This course is designed for the data modelers who are considering using SOA as the next generation methodology for Enterprise Application Integration. Data modeling plays a key role in SOA where the chief concern is data integration between applications. Traditionally data modeling has been limited to Relational Database Management Systems (RDBMS). This course will help you extend your existing  more...

Service Oriented Architecture for Architects IBM Edition Service Oriented Architecture (SOA) shows demonstrable signs of simplifying software integration. It can reduce the cost of integration significantly. Organizations are beginning to architect new integration solutions following the SOA approach. This course delves deep into various architectural aspects of SOA. It starts with the Service Oriented Analysis and Design. This will help the  more...

Introduction to Web Services Primary goal of this course is to explain how you can benefit from Web Services. It proceeds to explain various topics such as SOAP, WSDL, UDDI, JAX/ RPC and WSIF. For each technology, we explain the primary motivation behind it and how it may help you solve a problem. Students will use this training to learn to develop the required WS components (both server and client side). Additionally, an  more...

Service Oriented Architecture SOA for Managers Service oriented Architecture (SOA) shows demonstrable signs of simplifying software integration. It can reduce the cost of integration significantly. The approach is not new but may be a paradigm shift for many organizations. This is analogous to e-Business, which is essentially client-server computing, but ushered many new possibilities. This no-nonsense course is designed for the IT  more...

Practical Java Language Topics ...help developers in the day to day tasks of creating good software systems. Some of this are built into the langauge, and some are separate tools that have become widely adopted because of their usefulness. This one day course looks at the following three tools that can be of enoromous help to programmers that are writing Java systems: You can get a complete list of other Java classes at  more...

Essential Agile Testing ... format. Prior to the course, assistance will be given to help choose the particular collaborative tool appropriate for the team and their domain: Tabular tools: Suitable for domains that are data-driven or equation-heavy, such as many financial or scientific applications. Tools available include Ward Cunninghama ™s Fit, ObjectMentora ™s FitNesse, and Rick Mugridgea ™s  more...

Inventor 2008 Advanced Assembly Modeling ... Planning the assembly using the top-down design approach helps create clean, reusable geometry that interacts as expected with the rest of the assembly. Throughout the course you will be taught how various Inventor tools can be used to achieve Top-Down Design practices in your assemblies. Other advanced assembly topics include Positional and Level of Detail Representations, iMates and  more...

Leading Todays Workforce (leadership development) ...help students understand all the various components of successful leadership. Student will learn what the biggest differences are between managers and leaders, how to put the leadership building blocks into place, and how to adapt the language of influence. Some of the areas covered will be: the ideal leader, support systems, risk-taking, vision, relationship building, and listening  more...

Leading Through Changeleadership development Change management is the art and science of guiding an organization and its people through the predictable transitions from current reality to a preferred future position. Change manifests in various forms with diverse results and emotions, but there are two things that you can count on: Change wona ™t go away; it will only increase and you and the people around you need to learn to embrace  more...

Introduction to Solution and Software Architecture ...oftware solutions so that they are in compliance with and help to enable the vision of the larger solution architecture. This course provides the critical linkage between Enterprise, Solution, and Software Architectures. Throughout the three days, the course content is reinforced through hands-on exercises, group discussion, and case study examination. Students will leave with a balanced  more...

Motivating your Employees This course will assist you in understanding and implementing strategies that will help to motivate your work force. You can get a complete list of other Business Skills classes at http://www.wintrac.com/courses/business.asp  more...

Effective Time Management Time is a form of currency, and the ways that we talk about it illustrate its value: we say a Time is money,a and a My time was well spent,a or a It's a waste of time.a Like most professionals, you've probably struggled with managing this resource effectively. In this course, you will practice techniques that will help you achieve more effective use of your time so that you can direct  more...

Managing Conflict This course will assist you in understanding and implementing strategies that will help to manage conflict effectively. You can get a complete list of other Business Skills classes at http://www.wintrac.com/courses/business.asp  more...

Inventor 2010 Advanced Assembly Modeling ... Planning the assembly using the top-down design approach helps create clean, reusable geometry that interacts as expected with the rest of the assembly. Throughout the course you will be taught how various Inventor tools can be used to achieve Top-Down Design practices in your assemblies using Derive, Multi-Body Design, and Layouts. Other advanced assembly topics include Positional and Level  more...

Inventor 2011 Advanced Assembly Modeling ... Planning the assembly using the top-down design approach helps create clean, reusable geometry that interacts as expected with the rest of the assembly. Throughout the course you will be taught how various Inventor tools can be used to achieve Top-Down Design practices in your assemblies using Derive, Multi-Body Design, and Layouts. Other advanced assembly topics include Positional and Level  more...

Maya 2008 Fundamentals ...endering capabilities. The courseware has been created to help new users make the most of this sophisticated application, as well as broaden the horizons of existing, self-taught users. The material covered in the courseware is designed specifically for professional designers that make up the majority of Autodesk Maya users and includes tutorials designed for professional designers in the Game  more...

Civil 3D 2011 for Surveyors This in-depth training guide is for surveyors and survey technicians that do not necessarily need all of the functionality that is taught in the AutoCAD Civil 3D Fundamentals course. This guide equips the surveyor with the basic knowledge needed to use Civil 3D efficiently in a typical daily workflow. Students learn how to import the converted field equipment survey data into a standardized  more...

Autodesk Navisworks 2011 Essentials The Autodesk ® NavisWorks ® 2011 Essentials course instructs students in best approaches to combine 3D geometry from cross disciplines into one scene to enable effective model reviews. Through a hands-on, practice-intensive curriculum, students acquire the knowledge needed to review and markup the model, use TimeLiner, Animator, Scripter, and Presenter, as well as the Clash Detective tools  more...

Adobe Photoshop CS2 Level 1 As a graphic designer, you are starting to familiarize yourself with image creation and editing using Photoshop. Understanding the different tools and features available in Photoshop CS2 will help you to maximize your creative potential. In this course, youa ™ll work with several tools and features to edit images using Photoshop CS2. You can get a complete list of other Adobe classes at  more...

VBNET Essentials ...-day course is designed for the experienced programmer to help you quickly come up to speed on the VB. NET language and to learn the fundamentals of GUI programming using Windows Forms. It is current to .NET 2. 0, which introduces important new features, such as generic types and partial classes. It is designed so that it can be run with either .NET 1. 1 or .NET 2. 0. The course concisely  more...

Adobe Photoshop CS2 - Level 1 for Macintosh (Second Edition) As a graphic designer, you are starting to familiarize yourself with image creation and editing using Photoshop. Understanding the different tools and features available in Adobe ® Photoshop ® CS2 will help you to maximize your creative potential. In this course, youa ™ll work with several tools and features to edit images using Adobe ® Photoshop ® CS2. You can get a  more...

COMPLETE JAVA WEB DEVELOPMENT .... It shows how JSPs build on the Servlet architecture and help your development teams achieve clear role separation. Additionally, the class will show you how to use JSTL, custom tags and JSP expression language to reduce Java code in Web pages while adding tremendous power and capability to those pages. Attendees will also learn JavaBean component development and how these components can be  more...

J2EE Architecture and Patterns using Eclipse and JBoss(java) ... enterprise class software applications. This course will help architects and senior developers devise a plan that other developers in the team can follow to develop robust, high performance, easy to maintain and secure applications. The material in this class covers the most critical areas of a mission critical application. This course highlights best practices for J2EE application  more...

Project Management for the Business Manager ...g that you can actually use to get the job done? Would it help if the course material was immediately useful in the projects you have running right now? The Solution Project Management for the Business Manager delivers practical, hands-on training in essential project management concepts and techniques that every business manager must know. All topics include field-proven best practices  more...

The Core of Project Management Scope, Time, Cost and Delivery ...ses on those concepts, tools and techniques that actually help us to get the job done. When we leave the course we want to feel as though we can immediately use what we've just learned. Where can we find such training? The Solution The Core of Project Management provides two days of practical, hands-on training in essential project management concepts and techniques. This course extends  more...

Essential Project Skills for Teams ...ber can use during any project. Project management topics help participants understand how they can better assist the project manager in planning and controlling the project. Participants also gain insights into important people skills such as conflict management, delegation, effective communication and even management of stakeholder expectations. Participants are led through a series of  more...

Project Management for Teams ...sure that project budget and schedule are realistic. They help the customer to define quality and then build that quality into the product. They are intent on delivering accurate status reports. They understand the need to control scope, ensuring that all proposed changes get adequate review. They are the face of the project to the customer and carry the load of ensuring customer satisfaction.  more...

Foundation in Project Management ...ses on those concepts, tools and techniques that actually help us to get the job done. When we leave the course we want to feel as though we can immediately use what we've just learned. Where can we find such training? The Solution Foundation in Project Management delivers practical, hands-on training in essential project management concepts and techniques that every project manager must  more...

Project Management for Technical Professionals ...ses on those concepts, tools and techniques that actually help us to get the job done. When we leave the course we want to feel as though we can immediately use what we've just learned. Where can we find such training? The Solution Project Management for Technical Professionals delivers practical, hands-on training in essential project management concepts and techniques that every project  more...

Effective Project Management ...ses on those concepts, tools and techniques that actually help us to get the job done. When we leave the course we want to feel as though we can immediately use what we've just learned. Where can we find such training? The Solution Effective Project Management provides three days of practical, hands-on training in core project management concepts and techniques. The course extends PMBOK  more...

Project Management Fundamentals (project managment) ... all about passing an exam, but that does not necessarily help with the actual work at hand: managing projects. What we need is PM training that focuses on those concepts, tools and techniques that actually help us to get the job done. Where can we find such training? The Solution Project Management Fundamentals provides two days of practical, hands-on training in core project management  more...

Advanced Project Topics for the Business Manager The Challenge Senior Managers have a unique outlook on projects. They are concerned not only with project success but also with the cumulative Business Value that those projects must ultimately generate. This means that to a Senior Manager, any project management methodology must lead the project team to plan and execute projects so that Business Value is optimized. Viewing project management  more...

Adobe Photoshop CS3 - Level 1 Adobe ® Photoshop ® has been an indispensable image editing software application for many years. As an aspiring graphic designer, you would like to familiarize yourself with image creation and editing using this software. Understanding the different tools and features available in Photoshop CS3 will help you to maximize your creative potential. In this course, you'll use the several tools  more...

Director MX - Level 2 (Windows) ...hese goals, you will acquire programming skills that will help you structure, test, and debug Lingo code effectively. Three-dimensional content can bring your flat, 2D Director movies to life. You will use 3D within Director to add 3D media objects to existing movies, build interactions into a 3D product demo, animate a 3D model, and enhance your 2D movies with particle systems and character  more...

Security Fundamentals (Security) Security is one of the key issues facing governmental, business and academic organizations today. The combined threats from hacking, international cyber terrorism and lax security pose a real risk to business and government alike. This one-day course will help employees at all levels of an organization to understand the importance of data security, recognize security risks and the measures taken  more...

Dynamic Decision Making (leadership development) ... way you make business decisions or any decision that can help you reach your goal. Our decisions and choices shape our professional and personal lives. Sadly, decision-making is seldom taught as a skill in its own right. This course will present a clear process and user-friendly techniques for making smart choices. You can get a complete list of other Leadership Development classes at  more...

Managing Innovation and Creativity Businesses are constantly looking for innovative ideas that will put them one step ahead of their competitors. In order to arrive at a truly new idea, a team leader or manager must understand how to manage the innovation process. This course offers effective managerial strategies that address the organizational aspects of managing a creative team, supporting that creativity, moving an idea to  more...

Customer Service Skills You need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative. You can get a complete list of  more...

Coaching Essentials ...help people meet or exceed expectations and to help ensure productivity and profitability for the organization. Coaching is a leadership tool that is effective in improving performance and contributing to the goals of the organization. In this course, you will explore the benefits of coaching, coaching approaches, how to develop an action plan, and methods for ensuring the coaching process is  more...

Effective Facilitation Skills Effective facilitators know how to take charge of work sessions and lead groups toward successfully completing their work objectives. In this course, you will strategically plan work sessions and create formal agendas, lead groups to generate new ideas through brainstorming events, and help people work through facilitated difficult sessions. You will also further develop your facilitation skills  more...

Oracle8i Database Administration This course provides you with the skill-set necessary to create, maintain and manage an Oracle8i database. We focus on the techniques and skills necessary for day-to-day database administration tasks. This course has been completely updated for Oracle8i. This class will prepare you for OCP DBA Exam 2 and help prepare you for OCP DBA Exam 3. (Exam 1 topics are covered in Introduction to Oracle for  more...

Oracle8i New Features Overview Oracle8i is the new version of the Oracle server, Oracle8. 1. x. This seminar will teach you the critical new features in 8i such as embedded Java, temporary tables and more. Considering the convergence of Oracle, Java and other object technologies (e. g. CORBA) and the complications this can introduce into the learning curve, this class will also help the student understand what additional  more...

C# Essentials( .net 4.0) ...sive course is designed for the experienced programmer to help you quickly come up to speed on the C# language. It is current to Visual Studio 2010 and .NET 4. 0, which introduces important new features such as dynamic data type, named and optional arguments, and the use of variance in generic interfaces. The new features are covered in a new chapter. A new appendix covers the fundamentals of  more...

J2EE Architecture and Patterns using Eclipse and JBoss ... enterprise class software applications. This course will help architects and senior developers devise a plan that other developers in the team can follow to develop robust, high performance, easy to maintain and secure applications. The material in this class covers the most critical areas of a mission critical application. This course highlights best practices for J2EE application  more...

C #Essentials ...sive course is designed for the experienced programmer to help you quickly come up to speed on the C# language. It is current to Visual Studio 2010 and .NET 4. 0, which introduces important new features such as dynamic data type, named and optional arguments, and the use of variance in generic interfaces. The new features are covered in a new chapter. A new appendix covers the fundamentals of  more...

C++ - CLI Essentials ... course is designed for the experienced C++ programmer to help you quickly come up to speed on the C++/CLI language. It is current to Visual Studio 2005 and .NET 2. 0, which introduces important new features, such as generic types. This course concisely covers the essentials of programming using Microsoft's C++/CLI programming language. The course is practical, with many example programs and a  more...

C# Essentials (VS 2010) ...sive course is designed for the experienced programmer to help you quickly come up to speed on the C# language. It is current to Visual Studio 2010 and .NET 4. 0, which introduces important new features such as dynamic data type, named and optional arguments, and the use of variance in generic interfaces. The new features are covered in a new chapter. A new appendix covers the fundamentals of  more...

Microsoft Office 2000 Document Integration Students will learn the basics of using the word-processing, spreadsheet, and database tools in Microsoft Works. Students will learn how to use the various TaskWizards and other features such as Easy Formats, Easy Calc, and ReportCreator to help create various documents. You can get a complete list of other Desktop Application Software classes at  more...

The Multi-Generational Workplace ...lar business in the workplace. This course is designed to help students identify and overcome the stereotypes and challenges associated with the four generations in the workplace. Students will learn how to communicate respectfully with others and handle conflict as it arises. In addition, this course will provide students with ideas how to improve their organization so that these issues do not  more...

Motivating Employees to be Their Best ...behavior based on external factors. This program is about helping managers and supervisors create the appropriate climate that fosters positive feelings and eliminates obstacles, then employees will be intrinsically motivated. The three elements of this type of climate are community, influence and openness. The program focuses on providing the skills and techniques you will need to help groups  more...

Leading Todays Workforce ...help students understand all the various components of successful leadership. Student will learn what the biggest differences are between managers and leaders, how to put the leadership building blocks into place, and how to adapt the language of influence. Some of the areas covered will be: the ideal leader, support systems, risk-taking, vision, relationship building, and listening  more...

Leading Through Change Change management is the art and science of guiding an organization and its people through the predictable transitions from current reality to a preferred future position. Change manifests in various forms with diverse results and emotions, but there are two things that you can count on: Change wona ™t go away; it will only increase and you and the people around you need to learn to embrace  more...

Delegating for Growth (leader) Often misunderstood and poorly implemented, effective delegation can be a highly successful method to increase productivity and build capability among employees. This program will help managers and supervisors select the right person for delegation, implement a process for effective delegation, recognize and overcome barriers to successful delegation, and identify the most appropriate tasks for  more...

Conflict Management ...an organization. This program offers approaches that will help you identify and enhance the most important aspects of conflict resolution. Develop communication skills that support conflict prevention and practice tools that will end conflict in even the most difficult situations. When you feel that conflict has gone beyond your means, this program offers the benefits of using a third party, as  more...

Communication Skills for Technical Professionals In today's fast-paced world, employees have to be able to get their point across quickly or they won't be effective. To succeed in this type of environment, technical professionals need effective communication skills to accompany their technical prowess. The ability to communicate, cooperate, coordinate, resolve differences and persuade others effectively will determine success as much as the  more...

Civil 3D 2010 Survey Fundamentals - Field to Finish ..., least square analysis, and traverses. Other topics that help in increasing efficiency include styles, proper AutoCAD drafting techniques, methodology needed to create linework effectively for variables used in defining symbology, and surfaces. Categorizing points and importing imagery on State Plane Coordinate Systems from Google Earth are also addressed. You can get a complete list of  more...

Effective Management The world of business is increasingly becoming centered about the interaction of different teams, both within and outside the organization. The success of a team within a company is often directly linked to the ability of a manager to lead and manage the team effectively. In order to perform the job well, the manager must understand the different roles of everyone involved in the team, and be  more...

Getting the Results Without the Authority ... to complete a task in which you will need to solicit the help of others in order to complete the task. This course offers strategies to build relationships, identify the key people you will need to help complete your project, ask them for the assistance that you need, and orchestrate the process of moving your project forward to completion. You can get a complete list of other Business  more...

Introduction to Flash This is a hands on workshop designed to rapidly introduce attendees to web site development using Macromedia's Flash. A full tour of the product will be presented with numerous exercises to help students learn how to create vector-based Web-specific graphics, animations, interactive navigational structures and complete web pages. You can get a complete list of other web Development classes at  more...

Introduction to Dreamweaver This is a hands on workshop designed to rapidly introduce attendees to web site development using Macromedia's Dreamweaver. A full tour of the product will be presented with numerous exercises to help students learn how to quickly develop and deploy web pages of professional quality. You can get a complete list of other web Development classes at  more...

R12 Oracle Asset Management Fundamentals ...help enterprises lower administrative costs by streamlining data management. In this course you will learn the fundamental concepts and implementation considerations of Oracle Asset Management. Concepts are learned through a series of tutorials, demonstrations, and practices. Upon completing this class you should be able to explain the Asset Management process from Asset Data Flow to the  more...

COBOL- Debugging in Language Environment (LE) This course covers the resolution of COBOL program Abends in the Language Environment (LE). This course reviews all COBOL compiler options and does an in-depth analysis of the options that help with debugging Abends. You can get a complete list of other Mainframe classes at http://www.wintrac.com/courses/coursesmain.asp  more...

Domino Web Access 6.5 User Essentials During this course you will send and reply to electronic mail using the IBM Lotus Domino Web Access (DWA) 6. 5+ application over the Internet. Because DWA incorporates Lotus Instant Messaging (Sametime), you will also know when people are online so you can chat in real time. To help you manage your relationships as well as assist in mail addressing, you will create contacts and groups in your  more...

Lotus Notes 6.5 Support ...help desk professionals who are responsible for supporting the Notes 6. 5 user. This course assists support professionals in fulfilling most user requests and solving many workstation problems without having to escalate problems to the Domino administrator or application developer. You can get a complete list of other Lotus Notes/Domino classes at  more...

Query Management Facility (QMF) for End-Users - Windows The concepts of DB2 are briefly presented and discussed. The Structured Query Language (SQL) is presented as the means to access DB2 data. Several guided, hands-on, practice sessions give each attendee an opportunity to use QMF Windows to build "custom:" reports from DB2 data using the extensive powers of the QMF Windows FORMs panels. Use the QMF Windows "field pull down feature" for  more...

DB2 Concepts and Facilities First, the concepts of DB2 are presented and discussed. The major features of the Structured Query Language (SQL) are presented as the means to access DB2 data (and to create and secure DB2 components). Several of the "special features" of SQL are presented. Optionally, guided, hands-on, practice sessions give each attendee an opportunity to use SQL to access data. QMF and/ or SPUFI are  more...

DB2 for z-OS Application Programming - Advanced DB2 performance guidelines are discussed in detail. The SQL statement EXPLAIN PLAN is used to help to evaluate the efficiency of SQL statements. Advanced Programming Performance considerations are presented to "tuned" programs to perform "better" that their "untuned" counter parts. You can get a complete list of other DB2 classes at  more...

CC++and CLI Essentials ... course is designed for the experienced C++ programmer to help you quickly come up to speed on the C++/CLI language. It is current to Visual Studio 2005 and .NET 2. 0, which introduces important new features, such as generic types. This course concisely covers the essentials of programming using Microsoft's C++/CLI programming language. The course is practical, with many example programs and a  more...

Adobe Photoshop CS3- Level 1 (Macintosh) Adobe ® Photoshop ® has been an indispensable image editing software application for many years. As an aspiring graphic designer, you would like to familiarize yourself with image creation and editing using this software. Understanding the different tools and features available in Photoshop CS3 will help you to maximize your creative potential. In this course, you'll use the several tools  more...

Business Writing This book is designed to help you handle direct relations with the media confidently. You'll learn how to mentally and physically prepare for interviews, how to maintain reliable media contacts, and much more. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Grammar Skills This book is designed to help you handle direct relations with the media confidently. You'll learn how to mentally and physically prepare for interviews, how to maintain reliable media contacts, and much more. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Dealing Effectively with the Media This book is designed to help you handle direct relations with the media confidently. You'll learn how to mentally and physically prepare for interviews, how to maintain reliable media contacts, and much more. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Help Desk Analyst ...Help Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk tools, technologies, processes and  more...

Stress Awareness This 1-day course will help students to understand the nature of 'stress', how it impacts us mentally and physically and how we can manage it for our benefit You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Team Building Techniques This 2-day course will introduce delegates to the activities and techniques that make for effective team building. This will focus on individual actions and team actions that help build effective teams. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Stress Management We are all aware of the dangers of stress in our lives, however, how many of us know the signs and symptoms in ourselves, and ways to prevent stress taking over our condition? It is important not only to recognize stress symptoms, but to know how to counteract the signs and regain balance in our lives. This 2-day course has been designed to help students to recognize stress, recognize how we place  more...

Problem Solving and Decision Making Techniques This 1-day course will help students to learn a rational process for problem solving, learn and practice creative techniques for generating solutions to business problems and learn a rational process for making decisions. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Management of change Individuals are suspicious of change since it inevitably involves different actions and practices than those which they are currently familiar with and used to. Change is a 'black box' that needs to be unlocked with care! The course is a two day event which involves participants working on their own specific change events and creating plans and procedures which will help smooth their change  more...

Appraisal Techniques In order to be sure that the needs and overall goals of the organisation are being met, managers are given targets. By utilising the skills of their team, managers can delegate work that will ensure that the targets are achieved. To do this properly, managers need to review their staff's performance, given them feedback on their overall performance and discover each individual's aspirations. This  more...

IT Infrastructure Library (ITIL) Level 2 - Service Level Management(itil) This 2-day course will encourage all employees to participate in the success of their companies by aligning IT services with the current and future needs of the business and its customers, improving the quality of the IT services delivered, and reducing the long term costs of service provisions. By collecting the best practices from top companies, the CCTA established a best practice process  more...

IT Infrastructure Library (ITIL)Level 1 - Foundations(itil) By collecting the best practices from top companies, the CCTA established a best practice process framework called ITIL. All the companies who contributed their best practices then adopted this guide. The best practice framework for service management contains a description on how to organize service management within your organization. This course maps directly to the exam, so students will be  more...

ITIL Foundations Certification - IT Service Management Best Practice Framework(itil) Designed for all levels of IT Service and Support staff, this course provides IT professionals with accredited industry certification of the ITIL best practice framework. Whether adopting ITIL or embarking on continuous service improvement, participants gain a fundamental understanding of how IT Service and Support can be best organized to align IT with business needs, improve service quality and  more...

Help Desk Analyst(itil) ...Help Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk tools, technologies, processes and  more...

Macromedia Flash 8- Level 2 You have explored the basic features and functions of Flash 8. However, a knowledge of the advanced features will help you to create custom animations. In this course, you will create simple and complex interactive movies using ActionScript. You can get a complete list of other Multimedia & Design classes at http://www.wintrac.com/courses/coursesmulti.asp  more...

Macromedia Flash 8-Level 1 ...s and animations. The tools present in Macromedia Flash 8 help one to create and manipulate a wide variety of objects ranging from a simple graphic design to a complex animation sequence. This course is meant for students who have no exposure to the features and functions of Flash 8. The topics covered provide the critical skills you need to create objects and animations in Flash 8. You can  more...

Digital Photography- An Introduction (Windows) ...xperienced with taking shots using film, this course will help you to take great shots with a digital camera and to share those images in print and electronically. You'll begin with an overview of the differences between film and digital, and will learn important criteria and resources for choosing a camera and accessories. Next, you'll learn to improve the photos you take, by controlling both  more...

Digital Photography-An Introduction (Macintosh) ...xperienced with taking shots using film, this course will help you to take great shots with a digital camera and to share those images in print and electronically. You'll begin with an overview of the differences between film and digital, and will learn important criteria and resources for choosing a camera and accessories. Next, you'll learn to improve the photos you take, by controlling both  more...

Digital Photography- Introduction (Second Edition for Windows) ...xperienced with taking shots using film, this course will help you to take great shots with a digital camera and to share those images in print and electronically. You'll begin with an overview of the differences between film and digital, and will learn important criteria and resources for choosing a camera and accessories. Next, you'll learn to improve the photos you take, by controlling both  more...

Digital Photography -Introduction (Second Edition for Macintosh) ...xperienced with taking shots using film, this course will help you to take great shots with a digital camera and to share those images in print and electronically. You'll begin with an overview of the differences between film and digital, and will learn important criteria and resources for choosing a camera and accessories. Next, you'll learn to improve the photos you take, by controlling both  more...

Microsoft Windows Vista Level 2 ...urses. This course will provide you with skills that will help you manage some of the advanced tasks available in Windows Vista. In this course, you will familiarize yourself with advanced customization techniques and work with applications and programs in Windows Vista. In addition to this, you will also work with Internet Explorer 7. 0, manage network communications and data, and enhance  more...

Microsoft Office 2003 Transition from Office 2000 Welcome to Microsoft ® Office 2003, the newest suite of information productivity applications. Since you use Office in your job, you'll want to learn the new features of Office 2003 that will help to streamline your work. In this course, you'll learn the new features of Word, Excel, PowerPoint, Access, and Outlook. You can get a complete list of other Desktop Application Software classes  more...

ACT 2008 Level 1 Business contacts and information need to be properly maintained so that you can access or modify them whenever required. ACT! 2008 is a contact management system that will help you work with your business contacts, manage events, track related communications, and enhance your business relationships significantly. You can get a complete list of other Desktop Application Software classes at  more...

What Customers Really Want - and How to Help Your People Deliver It What is extraordinary customer service? We have all experienced it and, most likely remembered it. In this course participants will explore the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace  more...

What Customers Really Want - and How to Help Your People Deliver It What is extraordinary customer service? We have all experienced it and, most likely remembered it. In this course participants will explore the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace  more...

MAKING PROJECTS WORK ...sonal skills and learn consensus-building techniques that help provide clarity and garner commitment from team members, customers and management. These influential skills are instilled in participants through real-world scenarios, which continually reinforce the skills, techniques and concepts necessary to improve project results immediately upon return to the workplace. PDUs = 16. You can  more...

Dynamic Decision Making ... way you make business decisions or any decision that can help you reach your goal. Our decisions and choices shape our professional and personal lives. Sadly, decision-making is seldom taught as a skill in its own right. This course will present a clear process and user-friendly techniques for making smart choices. You can get a complete list of other New Manager Development classes at  more...

Delegating for Growth Often misunderstood and poorly implemented, effective delegation can be a highly successful method to increase productivity and build capability among employees. This program will help managers and supervisors select the right person for delegation, implement a process for effective delegation, recognize and overcome barriers to successful delegation, and identify the most appropriate tasks for  more...

CTT+ study Guide v2 ...help experienced trainers prepare for CompTIAa ™s CTT+ computer and video-based examinations. It may also be used as the basis of a workshop-style training program. It is based on an a exam crama learning style and comprehensively explains the two examinations and follows the 2003 exam objectives from CompTIA. You can get a complete list of other Network+ classes at  more...

CompTIA Security +Certification The main aim of this course is to help to prepare you for CompTIA's Security+ Certification exam. CompTIA Security+ validates knowledge of communication security, infrastructure security, cryptography, operational security, and general security concepts You can get a complete list of other Network+ classes at http://www.wintrac.com/courses/coursesnplus.asp  more...

The Art and Science of Communication ...rmation to analyze and improve your own communication and help you help others. We communicate in many ways: with our words, tone, eyes, and bodies to name a few. Understand the hidden meanings behind the various communication methods and devise strategies to communicate more effectively and avoid unnecessary conflict. You can get a complete list of other Leadership Development classes at  more...

Security Fundamentals Security is one of the key issues facing governmental, business and academic organizations today. The combined threats from hacking, international cyber terrorism and lax security pose a real risk to business and government alike. This one-day course will help employees at all levels of an organization to understand the importance of data security, recognize security risks and the measures taken  more...

CorelDRAW X3- Level 1 CorelDRAW X3 contains many features and tools that enable you to create attractive illustrations, brochures, logos, and other such artwork. The advanced features bundled in this software assist you in the creation of sophisticated designs and effects. Getting to know this software and its working shall help you in creating effective compositions efficiently. In this course, you will explore the  more...

Excellence in Technical Customer Service As a provider of customer service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will apply important principles and skills you can use as a technical customer service representative. You can get a  more...

Advanced Business Writing ... the responsibility to write business documents that will help support the goals of your company. In order to successfully create a variety of business documents, you need to thoroughly understand which documents work best for specific situations and how to produce them. In this course, you will learn how to choose the best document to use and prepare to write the document to help you achieve  more...

Survival Skills for Analysts ...helps business analysts complement their practical systems thinking with a thorough understanding of effective people skills. A few of the many important topics covered in Survival Skills for Analysts include understanding team dynamics and resolving interpersonal conflicts; improving communication skills; planning and managing meetings more effectively and achieving greater consensus and  more...

Advanced Business Analysis ...help you explore two standard approaches to conceptual modeling: the Unified Modeling Language and Information Engineering. It is designed to be prescriptive as well as descriptive. This means that best practice will be emphasized through explanation and application. You will discover what should be done as well as how to do it, and why. PDUs = 21. You can get a complete list of other  more...

Dreamweaver MX 2004 Building Database-driven Websites Dreamweaver is Macromedia's tool for building powerful, database-driven Web sites. Dreamweaver merges the easy-to-use interface of Dreamweaver with the robust database integration features of UltraDev and Drumbeat, Macromedia's previous Web-to-database development tools. Dreamweaver inherits sophisticated source code editing and help facilities from Homesite. You can get a complete list of  more...

A+ Certification Electives Support Skills This course will teach you how to install, maintain, and troubleshoot computer components and systems and help to prepare you for CompTIA's A+ Certification Essentials exam (2006 Objectives). As a PC technician, you will be expected to support old and new systems, so it is important that you have a full understanding of legacy hardware, as well as the latest technologies You can get a complete  more...

A+ Certification Essentials Support Skills ...help to prepare you for CompTIA's A+ Certification Essentials exam (2006 Objectives). A+ Certification is internationally endorsed and recognised as the only benchmark vendor-neutral qualification for PC support and troubleshooting. Indeed, A+ Certification is a prerequisite qualification for employment (and is endorsed) by many leading computer manufacturers and vendors on a global basis You  more...

Java Enterprise Programming with JBoss Seam 20 Training ...s "next generation" Java Enterprise programming. Seam can help combine some of the latest improvements in Java Enterprise programming, including JSF, EJB3, JPA, and AJAX. Seam also makes Java Enterprise programming easier by solving many of the common drawbacks and difficulties encountered using the various Java Enterprise technologies. Seam simplifies the configuration of applications by using  more...

Help Desk Analyst ...Help Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk tools, technologies, processes and  more...

Help Desk Technology Designed for up to five days of Help Desk Technology classroom training, this course guarantees a successful training and learning experience. This open, modular instructor-led guide was developed for quick scanning in the classroom and is filled with interactive exercises. You can get a complete list of other ITIL classes at http://www.wintrac.com/courses/coursesITIL.asp  more...

Mastering AJAX for ASPNET This training course teaches AJAX and all of its foundational technologies. XHTML and CSS2 are covered in details. Students will also learn the HTML Document Object Model (DOM) and how to manipulate a page dynamically in the client side using JavaScript. The AJAX API is covered in details. Students will also learn how to build their own AJAX based framework which will help them write complex  more...

Mastering AJAX Training This Training course teaches AJAX and all of its foundational technologies. XHTML and CSS2 are covered in details. Students will also learn the HTML Document Object Model (DOM) and how to manipulate a page dynamically in the client side using JavaScript. The AJAX API is covered in details. Students will also learn how to build their own AJAX based framework which will help them write complex  more...

Mastering AJAX Training J2EE Edition This training course teaches AJAX and all of its foundational technologies. XHTML and CSS2 are covered in details. Students will also learn the HTML Document Object Model (DOM) and how to manipulate a page dynamically in the client side using JavaScript. The AJAX API is covered in details. Students will also learn how to build their own AJAX based framework which will help them write complex  more...

Adobe RoboHelp 7 Level 1 You want to create a help system for an application. You decide to use an authoring tool with advanced features that assists you in creating such projects. In this course, you will work with Adobe RoboHelp 7 to create an advanced help system. You can get a complete list of other adobe classes at http://www.wintrac.com/courses/coursesadobe.asp  more...

Adobe RoboHelp 7 Level 2 ...Help 7 and created professional help systems. As part of the documentation services team, you would like to enhance the appearance and functionality of help systems using advanced techniques. In this course, you will use advanced options in RoboHelp to create a structured and dynamic help file in multiple formats. You can get a complete list of other adobe classes at  more...

Adobe Photoshop Elements 6.0 Adobe ® Photoshop ® Elements 6. 0 has been an indispensable image-editing software application for many years. You would like to familiarize yourself with image creation and editing using this software. Understanding the different tools and features available in Adobe ® Photoshop ® Elements 6. 0 will help you maximize your creative potential. In this course, you will use the tools  more...