Instructor Led Help Desk Training
Help Desk Training Provider? - Tell us about your Training!
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From The Career Center
Comptia Network
...ssional computer support experience as a PC technician or help desk technician. Network experience is helpful but not required;A certification or the equivalent skills and knowledge is helpful but not required. Students will identify and describe all the major networking technologies, systems, skills, and tools in use in modern PC-based computer networks, and learn information and skills that
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Comptia Network
...ssional computer support experience as a PC technician or help desk technician. Network experience is helpful but not required;A certification or the equivalent skills and knowledge is helpful but not required. Students will identify and describe all the major networking technologies, systems, skills, and tools in use in modern PC-based computer networks, and learn information and skills that
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From Wintrac Inc.
Lotus Notes 6.5 Support
...help desk professionals who are responsible for supporting the Notes 6. 5 user. This course assists support professionals in fulfilling most user requests and solving many workstation problems without having to escalate problems to the Domino administrator or application developer.
You can get a complete list of other Lotus Notes/Domino classes at
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Help Desk Analyst
...Help Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk tools, technologies, processes and
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IT Infrastructure Library (ITIL) Level 2 - Service Level Management(itil)
This 2-day course will encourage all employees to participate in the success of their companies by aligning IT services with the current and future needs of the business and its customers, improving the quality of the IT services delivered, and reducing the long term costs of service provisions. By collecting the best practices from top companies, the CCTA established a best practice process
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IT Infrastructure Library (ITIL)Level 1 - Foundations(itil)
By collecting the best practices from top companies, the CCTA established a best practice process framework called ITIL. All the companies who contributed their best practices then adopted this guide. The best practice framework for service management contains a description on how to organize service management within your organization. This course maps directly to the exam, so students will be
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ITIL Foundations Certification - IT Service Management Best Practice Framework(itil)
Designed for all levels of IT Service and Support staff, this course provides IT professionals with accredited industry certification of the ITIL best practice framework. Whether adopting ITIL or embarking on continuous service improvement, participants gain a fundamental understanding of how IT Service and Support can be best organized to align IT with business needs, improve service quality and
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Help Desk Analyst(itil)
...Help Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk tools, technologies, processes and
more...
Help Desk Analyst
...Help Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk tools, technologies, processes and
more...
Help Desk Technology
Designed for up to five days of Help Desk Technology classroom training, this course guarantees a successful training and learning experience. This open, modular instructor-led guide was developed for quick scanning in the classroom and is filled with interactive exercises.
You can get a complete list of other ITIL classes at http://www.wintrac.com/courses/coursesITIL.asp
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Lotus Notes 7 Support
...help desk personnel responsible for supporting both network based and mobile Notes 7 users.
The course starts with a technical discussion of how Notes and Domino work together. The course provides a very practical approach to fulfilling most user requests and solving many workstation problems, but at the same time helping you understand when to escalate problems to the proper Domino or Notes
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Lotus Notes 8 Support
...help desk personnel responsible for supporting Notes 8 Standard and Basic configurations users, whether they are connected via the network or modem.
The course starts with a technical discussion of how Notes and Domino work together. The course provides a very practical approach to fulfilling most user requests and solving many workstation problems, but at the same time helping you
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From Pitman Training Centre London
Lotus Help Desk Training - Basic Troubleshooting For Domino 8
...Help Desk and your career?
This 2-day course is targeted at Lotus Notes 8 first-level Help Desk support representatives ready to become second-level support representatives.
It is the most recent course in the Lotus Notes product line training for intermediate-level information.
As a first-level Help Desk support specialist, you should be able to help users complete daily work using
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From SilkWeb Consulting & Development LLC
Excellent Customer Service
The global marketplace and other changes in society have created a heightened need for businesses to compete on many levels. There is a growing awareness that companies need to improve customer service to distinguish themselves in a competitive marketplace. Business need to find a way to stand out from the crowd and a good way to do this is when their staff has excellent customer service. This
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The global marketplace and other changes in society have created a heightened need for businesses to compete on many levels. There is a growing awareness that companies need to improve customer service to distinguish themselves in a competitive marketplace. Business need to find a way to stand out from the crowd and a good way to do this is when their staff has excellent customer service. This
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From Pitman Training Centre Notting Hill
Lotus Help Desk Course - Domino
...Help Desk and your career?
This 2-day course is targeted at Lotus Notes 8 first-level Help Desk support representatives ready to become second-level support representatives.
It is the most recent course in the Lotus Notes product line training for intermediate-level information.
As a first-level Help Desk support specialist, you should be able to help users complete daily work using
more...
From Red Rock Research, Inc
Software Production Operations Support 6 PDUs
All professional software being developed is on its way somewhere--to production!
Software Production Support, sometimes called Operations, requires a proactive mentality, process discipline, and continuous improvement.
Register for our one day course and learn to maximize system uptime, minimize risks to your business, and manage your customers expectations. After all, is your production
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All professional software being developed is on its way somewhere--to production!
Software Production Support, sometimes called Operations, requires a proactive mentality, process discipline, and continuous improvement.
Register for our one day course and learn to maximize system uptime, minimize risks to your business, and manage your customers expectations. After all, is your production
more...
From Hands On Technology Transfer, Inc.
CompTIA Network+
This course is intended for entry-level computer support professionals with basic knowledge of computer hardware, software, and operating systems, who wish to increase their knowledge and understanding of networking concepts and skills to prepare for a career in network support or administration, or to prepare for the CompTIA Network+ (2009 Objectives) exam. You will identify and describe all the
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From Last Minute Training
Citrix Presentation Server 45 and XenApp 50 for Windows Server 2003 Support
Intended for IT professionals, such as server, network, system & help desk administrators familiar with Microsoft ® Windows Server ™ 2003 environments. Also ideal for system engineers, analysts, consultants, architects & Citrix Solution Advisors...
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Network 5 Days
In this course students learn skills that help prepare for the CompTIA Network+ certification, 2005 objectives (exam N10-003). The course describes the major networking technologies, systems, skills, and tools used in modern PC-based computer networks.
This course is intended for entry-level computer support professionals with basic knowledge of computer hardware, software, and operating
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Citrix Presentation Server 45 and XenApp 50 for Windows Server 2003 Administration - Nexient
...or IT professionals, such as server, network, systems and help desk administrators familiar with Microsoft Windows environments. Systems engineers, analysts, consultants, and architects are also appropriate candidates for this course.
Performance Objectives
Upon successful completion of this course, learners will be able to:
Install XenApp in a Windows Server 2003 environment
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Citrix Presentation Server 45 and XenApp 50 for Windows Server 2003 Administration 5 day course
This course is intended for IT professionals, such as server, network, systems and help desk administrators familiar with Microsoft Windows environments. (Systems engineers, analysts, consultants, and architects are also appropriate candidates)
more...
Citrix Presentation Server 45 and XenApp 50 for Windows Server 2003 Administration
This course is intended for IT professionals, such as server, network, systems and help desk administrators familiar with Microsoft Windows environments. (Systems engineers, analysts, consultants, and architects are also appropriate candidates)
more...
Citrix Presentation Server 45 and XenApp 50 for Windows Server 2003 Admin
This course is intended for IT professionals, such as server, network, systems and help desk administrators familiar with Microsoft Windows environments. (Systems engineers, analysts, consultants, and architects are also appropriate candidates)
more...
From TrainersDirect
Information Systems Project Management
...elopers
Software Marketing Managers
Network Installers
Help Desk Managers
You Will Discover
Why software projects tend to run into the unexpected, not unlike the X Files, and why corporate managers or customers have expectations that are different than what is delivered. When project scope continually changes, or was not nailed down at project start, you will discover why both money and
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...elopers
Software Marketing Managers
Network Installers
Help Desk Managers
You Will Discover
Why software projects tend to run into the unexpected, not unlike the X Files, and why corporate managers or customers have expectations that are different than what is delivered. When project scope continually changes, or was not nailed down at project start, you will discover why both money and
more...
From E-Tek Computer Training
CompTIA Network 2009 Objectives
...ssional computer support experience as a PC technician or help desk technician. Network experience is helpful but not required; A+ certification or the equivalent skills and knowledge is helpful but not required.
Prerequisites
Basic Windows skills and a fundamental understanding of computer concepts are required. Students can obtain this level of skill and knowledge by taking the following
more...
...ssional computer support experience as a PC technician or help desk technician. Network experience is helpful but not required; A+ certification or the equivalent skills and knowledge is helpful but not required.
Prerequisites
Basic Windows skills and a fundamental understanding of computer concepts are required. Students can obtain this level of skill and knowledge by taking the following
more...
From Ducat
Ducat Noida
DUCAT offers a wide spectrum of technical courses and application courses designed to suit every skill level, as well as the ability to consult directly with organizations to tailor made learning plans for any number of employees. Our products and services have a wide appeal and are applicable those in varied positions including network administrators, systems analysts, systems architects, test
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DUCAT offers a wide spectrum of technical courses and application courses designed to suit every skill level, as well as the ability to consult directly with organizations to tailor made learning plans for any number of employees. Our products and services have a wide appeal and are applicable those in varied positions including network administrators, systems analysts, systems architects, test
more...
From MSIUniversity
AdminStudio 9.x - Web Based Training
Course Level - Beginner / Intermediate
Course Offering - Web Based
Course Duration - 6 hrs *2 (Web Based)
Cost - $350 (Web Based) per student
Who Should Attend - Course designed for Packagers, System Administrators, IT Help Desk professionals
Note : The Web based course is a beginner course and does not cover some of the advanced level topics. We can also provide you with a custom web
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Course Level - Beginner / Intermediate
Course Offering - Web Based
Course Duration - 6 hrs *2 (Web Based)
Cost - $350 (Web Based) per student
Who Should Attend - Course designed for Packagers, System Administrators, IT Help Desk professionals
Note : The Web based course is a beginner course and does not cover some of the advanced level topics. We can also provide you with a custom web
more...
Packaging Applications with AdminStudio 9.x
Course Level - Beginner / Intermediate
Course Offering - Class Room setting
Course Duration - 4 Days (Classroom)
Cost - $1599. 99 (Classroom)
Who Should Attend - Course designed for Packagers, System Administrators, IT Help Desk professionals
About US -
Organization - MSIUNIVERSITY, LLC
Contact us - info@msiuniversity. com
Training - training@msiuniversity. org
Website - www.
more...
Course Level - Beginner / Intermediate
Course Offering - Class Room setting
Course Duration - 4 Days (Classroom)
Cost - $1599. 99 (Classroom)
Who Should Attend - Course designed for Packagers, System Administrators, IT Help Desk professionals
About US -
Organization - MSIUNIVERSITY, LLC
Contact us - info@msiuniversity. com
Training - training@msiuniversity. org
Website - www.
more...
From MOST (Mac OS Training)
Mac OS X Troubleshooting & Maintenance
Mac Troubleshooting and Maintenance - OS X
Description:
Are you torn between upgrading your Mac or buying a new one? Is your company moving to OS X? Just what is OS X 10.2, 10.3 and 10.4 and how do they work? Get your hands dirty "under the hood" of OS X and find the tools and answers you're looking for on troubleshooting memory, hard drives that are running and have crashed, power
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Mac Troubleshooting and Maintenance - OS X
Description:
Are you torn between upgrading your Mac or buying a new one? Is your company moving to OS X? Just what is OS X 10.2, 10.3 and 10.4 and how do they work? Get your hands dirty "under the hood" of OS X and find the tools and answers you're looking for on troubleshooting memory, hard drives that are running and have crashed, power
more...
From AstroWix India Project Solution Pvt Ltd
AstroWix - PMP Fastrac Ahmedabad February Workshop
Most organizations recognize PMP ® certification as a benchmark for their project management professionals. The PMP Certification has become a MUST-HAVE tool for professionals which empowers you to drive innovative initiatives and make informed decisions for your project. AstroWix FasTrac is an intensive program specially designed to ensure that you pass the PMP Certification exam instantly
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Most organizations recognize PMP ® certification as a benchmark for their project management professionals. The PMP Certification has become a MUST-HAVE tool for professionals which empowers you to drive innovative initiatives and make informed decisions for your project. AstroWix FasTrac is an intensive program specially designed to ensure that you pass the PMP Certification exam instantly
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AstroWix-PMP Fastrac Chennai August Workshop
...am 4 colored process charts End-to-End Project Management Help Desk .
Why AstroWix?
AstroWix has an extensive experience of having served more than 300 Fortune 500 customers spanning IT and ITES, Power, Oil and Gas, Health and Pharmaceutical, Construction, Manufacture, Telecom, Infrastructure and Government and Public sector. AstroWix with its years of experience in Project Management
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AstroWix-PMP Fastrac Noida August Workshop
...am 4 colored process charts End-to-End Project Management Help Desk .
Why AstroWix?
AstroWix has an extensive experience of having served more than 300 Fortune 500 customers spanning IT and ITES, Power, Oil and Gas, Health and Pharmaceutical, Construction, Manufacture, Telecom, Infrastructure and Government and Public sector. AstroWix with its years of experience in Project Management
more...
AstroWix-PMP Fastrac Bhubaneswar September Workshop
...am 4 colored process charts End-to-End Project Management Help Desk .
Why AstroWix?
AstroWix has an extensive experience of having served more than 300 Fortune 500 customers spanning IT and ITES, Power, Oil and Gas, Health and Pharmaceutical, Construction, Manufacture, Telecom, Infrastructure and Government and Public sector. AstroWix with its years of experience in Project Management
more...
AstroWix-PMP Fastrac Delhi August Workshop
...am 4 colored process charts End-to-End Project Management Help Desk .
Why AstroWix?
AstroWix has an extensive experience of having served more than 300 Fortune 500 customers spanning IT and ITES, Power, Oil and Gas, Health and Pharmaceutical, Construction, Manufacture, Telecom, Infrastructure and Government and Public sector. AstroWix with its years of experience in Project Management
more...
From Parts Now! LLC
HP LaserJet P3005 P3015 and LaserJet 2400 Series Printer Repair Training
The LJ 2400 and the LJ P3005 may look very much alike from the outside, but are just enough different on the inside that a training course is a good way to learn these popular printers. The newest addition to this trio, the P3015 is not only different on the inside but has new looks as well. All three disassemble very much the same, but parts are completely different. This course will explain
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The LJ 2400 and the LJ P3005 may look very much alike from the outside, but are just enough different on the inside that a training course is a good way to learn these popular printers. The newest addition to this trio, the P3015 is not only different on the inside but has new looks as well. All three disassemble very much the same, but parts are completely different. This course will explain
more...
From Nextec Inc
MCDST - Microsoft Certified Desktop Support Specialist
...help desk technician, customer support representative, PC support specialist, technical support representative, and technical support specialists as defined by the National Workforce Center for Emerging Technologies Skill Standards for Information Technology and other research worldwide.
The MCDST credential is for IT professionals working in the typically complex computing environment of
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...help desk technician, customer support representative, PC support specialist, technical support representative, and technical support specialists as defined by the National Workforce Center for Emerging Technologies Skill Standards for Information Technology and other research worldwide.
The MCDST credential is for IT professionals working in the typically complex computing environment of
more...
From The Bridge Media Training Limited
Apple Mac OS X Server Essentials 106
Mac OS X Server Essentials is a four-day course designed to give technical coordinators and entry-level system administrators the skills, tools, and knowledge to implement and maintain a network that uses Mac OS X Server.
Students learn how to install and configure Mac OS X Server to provide network-based services, such as file sharing, mail, web and wikis. Tools for efficiently managing and
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From Trimentus Technologies Pvt Ltd.
ITIL v3 Foundation
...shoring, inclusive of support, network administration and help desk is around US$ 70-85 billion!"[1]
a ITIL is recognized as the de facto standard for IT Service Management: Formally adopted by U. K., E. U. and Canada Government as well as private enterprises
a ITIL figures twice in the "Top 15 Highest Paying Certifications in the Technology Industry" [2]
a Organizations using
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From BMC Software, Inc
BMC Remedy ITSM 75 Administering - Part 2
This course provides BMC Remedy ITSM 7. 5.x administrators with the concepts and hands-on experience to incorporate best practices when administering the BMC Remedy ITSM 7. 5.x applications, including BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management (including the Release Management module), and BMC Remedy Asset Management. Using a workshop
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From CDI College
School of Business School of Technology School of Health Care
...nded Training in Orthodontics/ Scaling
Health Care Aide
Help Desk Analyst
Intra Oral Dental Assistant
Introduction to Business Computing Certificate
Law Enforcement Foundations
Legal Administrative Assistant
Massage Therapy
Medical Administrative Assistant
Medical Laboratory Assistant
Medical Office Assistant
Microsoft Office Specialist Certificiate
Network & Database Administrator
more...
From VKG Associates, Inc
Technology and Critical Business Skills Training
VKG Associates, Inc.'s
Critical Business Skills training programs include:
- Courtesy in the Government
- Listening Skills
- Proofreading and Editing
- Better Office Skills and Services
- Basic Filing
- Women and Self-Esteem
- Organizing Your Workspace
- Office Automation
- Grammar Review
- Performance Appraisal
- Curriculum Development
- Character Education
- Assertiveness
more...
From Dr Rick Goodman
Negotiate to Win the Art of Successful Negotiation
Whether ita ™s allocating resources for a project, funding a new initiative or establishing a supply chain for a new product or service, negotiation is inevitably at the heart of the process. But few people understand the structure, techniques and approaches available to them as they seek to positively influence an outcome. This hands-on two day seminar gives you a step-by- step guide to
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Whether ita ™s allocating resources for a project, funding a new initiative or establishing a supply chain for a new product or service, negotiation is inevitably at the heart of the process. But few people understand the structure, techniques and approaches available to them as they seek to positively influence an outcome. This hands-on two day seminar gives you a step-by- step guide to
more...
From Wellness Rx Institute Of Health Science
BHARAT SEVAK SAMAJ AFFILIATED VOCATIONAL COURSES ON HEALTH SCIENCE
GOVT. OF INDIA PROMOTED
HEALTH SCIENCE COURSE
BSS National Vocational Edu. Mission, Chennai,
Affiliated Dip in Naturopathy ( 1 & 2 year),
Cert. in Arthritic Care,
Cert. in Spinal Care,
Cert. in Mind, Memory, Personality Counselling
(6 months) .
Govt. of India approved resigtered diploma / certification,
Huge practicals, Library, Internet, experienced faculty.
WE ALSO CONDUCT
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GOVT. OF INDIA PROMOTED
HEALTH SCIENCE COURSE
BSS National Vocational Edu. Mission, Chennai,
Affiliated Dip in Naturopathy ( 1 & 2 year),
Cert. in Arthritic Care,
Cert. in Spinal Care,
Cert. in Mind, Memory, Personality Counselling
(6 months) .
Govt. of India approved resigtered diploma / certification,
Huge practicals, Library, Internet, experienced faculty.
WE ALSO CONDUCT
more...
From Technology Career Services
Network Support Technician
This course provides students with the skills to install, configure, repair, and maintain computer information systems. Students will be prepared to take CompTia A+ PC Technician exams, Network+ exam and Cisco CCNA exam. Classes are taught by licensed and certified instructors with industry experienced to provide hands-on labs and real world applications.
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From The Per Scholas Institute for Technology
A Certified Computer Repair Technician Preparation Course
Through the generosity of private foundations, The Per Scholas Institute for Technology is able to offer this intensive technology training without a fee attached. All tuition, books, and materials are provided free of charge!
This is essentially the same exact technical instruction you would receive at TCI, Katherine Gibbs, or DeVry. However, with us, you save yourself over $10, 000 dollars in
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From CDI College of Business Technology & Healthcare
Network and Internet Security Specialist
Would you like to gain the tools to set up and manage networks? The Network and Internet Security Specialist program is designed to provide you with essential skills to plan, implement, administer, support, and secure networked computer systems and associated users.
Continued advances in network technology have created an increased need for professionals trained in the information technology
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Would you like to gain the tools to set up and manage networks? The Network and Internet Security Specialist program is designed to provide you with essential skills to plan, implement, administer, support, and secure networked computer systems and associated users.
Continued advances in network technology have created an increased need for professionals trained in the information technology
more...
Network Administrator
Would you like to gain the tools to set up and manage networks? The Network Administrator program is designed to provide you with essential skills to plan, implement, administer, support, and secure networked computer systems and associated users.
Continued advances in network technology have created an increased need for professionals trained in the information technology field. You will gain
more...
Would you like to gain the tools to set up and manage networks? The Network Administrator program is designed to provide you with essential skills to plan, implement, administer, support, and secure networked computer systems and associated users.
Continued advances in network technology have created an increased need for professionals trained in the information technology field. You will gain
more...
From LeoSoft Consultants
Telecommunications in Transitiontraditonal to VOIP
...tems and applications
E. Merging the Support Systems
1. Help desk
2. Installation and repair technicians
3. Planning and provisioning
4. Procurement
F. Avoiding Switched Access Charges and Regulatory Fees
G. Avoiding Proprietary Hardware and Software
H. The End of Geography
Part 3: Nuts and Bolts
With a good understanding of "what", "how" and "why", the next two chapters drill
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From Corporate Education Group
Net+
...ssional computer support experience as a PC technician or help desk technician.
Prerequisites
An introductory course in a Windows operating system, or equivalent skills and knowledge, is required. CompTIA A+ certification, or the equivalent skills and knowledge, is helpful but not required.
What you will learn
Upon successful completion of this course, you will be able to:
more...
...ssional computer support experience as a PC technician or help desk technician.
Prerequisites
An introductory course in a Windows operating system, or equivalent skills and knowledge, is required. CompTIA A+ certification, or the equivalent skills and knowledge, is helpful but not required.
What you will learn
Upon successful completion of this course, you will be able to:
more...
From Business Training Works, Inc.
Help Desk Training
Business Training Works, Inc. offers onsite training workshops, seminars, and classes for groups. Our courses are designed for one-hour, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com.
AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location.
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Business Training Works, Inc. offers onsite training workshops, seminars, and classes for groups. Our courses are designed for one-hour, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com.
AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location.
more...
From CDI College of Business Technology & Healthcare
Help Desk Analyst
...Help Desk Analyst diploma program is designed for students wishing to embark on a career in the Information Technology industry. The objective is to obtain the knowledge and skills necessary to service computer systems and to support users of these systems.
Students will study the theory of computer systems and operating systems and then develop practical skills through hands-on training. In
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...Help Desk Analyst diploma program is designed for students wishing to embark on a career in the Information Technology industry. The objective is to obtain the knowledge and skills necessary to service computer systems and to support users of these systems.
Students will study the theory of computer systems and operating systems and then develop practical skills through hands-on training. In
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From Corporate Education Group
Citrix Presentation Server 4.0: Administration
...for IT professionals, such as server, network, system and help desk administrators, familiar with Microsoft? Windows Server? 2003 environments. Systems engineers, analysts, consultants, architects and Citrix accessPARTNER network members are also appropriate candidates for this course.
Preparatory Recommendations
Before taking this course, Citrix recommends that learners successfully
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...for IT professionals, such as server, network, system and help desk administrators, familiar with Microsoft? Windows Server? 2003 environments. Systems engineers, analysts, consultants, architects and Citrix accessPARTNER network members are also appropriate candidates for this course.
Preparatory Recommendations
Before taking this course, Citrix recommends that learners successfully
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Managing Microsoft Systems Management Server 2003
...ill learn to configure and use Remote Tools to assist the help desk and to provide troubleshooting support to clients.
Lessons
Introduction to Remote Tools Configuring the Remote Tools Client Agent Using SMS Remote Tools in Troubleshooting Discussion: Using SMS Remote Tools
Practices
Identifying Remote Tools That Can Be Used to Troubleshoot Client Issues
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...ill learn to configure and use Remote Tools to assist the help desk and to provide troubleshooting support to clients.
Lessons
Introduction to Remote Tools Configuring the Remote Tools Client Agent Using SMS Remote Tools in Troubleshooting Discussion: Using SMS Remote Tools
Practices
Identifying Remote Tools That Can Be Used to Troubleshoot Client Issues
more...
From Chameleon - Global ITIL Experts
ITIL Practitioner Certificate - Service Desk/Incident Management
This three day course explores the guidance in ITIL Service Desk and Incident Management to understand the processes involved and the opportunities and challenges faced when implementing and working with the discipline.
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This three day course explores the guidance in ITIL Service Desk and Incident Management to understand the processes involved and the opportunities and challenges faced when implementing and working with the discipline.
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From Hawk Associates
Customer Service for Technical Support Professionals
Customer Service training isn t just for sales and customer support reps. Effectively handling both internal and external customers is an essential skill for IT professionals. Having good technical skills is only half of what you need; the other half is having the skills to gain customer satisfaction, understanding, and cooperation.
In this course, you will learn methods for effective
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Customer Service training isn t just for sales and customer support reps. Effectively handling both internal and external customers is an essential skill for IT professionals. Having good technical skills is only half of what you need; the other half is having the skills to gain customer satisfaction, understanding, and cooperation.
In this course, you will learn methods for effective
more...
From Alliance Training and Consulting, Inc.
Mastering Microsoft XP Professional
New or seasoned Network Administrators/Network Engineers, Help Desk/Support Staff who are preparing for Windows XP Professional Certification. Learn new features and how to configure XP Professional for your network.
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New or seasoned Network Administrators/Network Engineers, Help Desk/Support Staff who are preparing for Windows XP Professional Certification. Learn new features and how to configure XP Professional for your network.
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online course |
instructor-led class |
learn at home |
group study |
self-directed study |
cd-based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer-based learning |
discount pricing |
online tutorial |
