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Upcoming Help Desk Training Classes

Title	Start Date	City	State	Country
Excellent Customer Service
	Monday, January 25, 2010 - [Register]	Phoenix	AZ	United States

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Help Desk Training Seminars and Classes

From SilkWeb Consulting & Development LLC

Excellent Customer Service

The global marketplace and other changes in society have created a heightened need for businesses to compete on many levels. There is a growing awareness that companies need to improve customer service to distinguish themselves in a competitive marketplace. Business need to find a way to stand out from the crowd and a good way to do this is when their staff has excellent customer service. This more...

From MSIUniversity

AdminStudio 9.x - Web Based Training

Course Level - Beginner / Intermediate Course Offering - Web Based Course Duration - 12 hrs (Web Based) Cost - $359 (Web Based) per student Who Should Attend - Course designed for Packagers, System Administrators, IT Help Desk professionals Note : The Web based course is a beginner course and does not cover some of the advanced level topics. We can also provide you with a custom web more...

Packaging Applications with Macrovision AdminStudio 9.x

Course Level - Beginner / Intermediate Course Offering - Class Room setting Course Duration - 4 Days (Classroom) Cost - $1599. 99 (Classroom) Who Should Attend - Course designed for Packagers, System Administrators, IT Help Desk professionals more...

From MOST (Mac OS Training)

Mac OS X Troubleshooting & Maintenance

Mac Troubleshooting and Maintenance - OS X Description: Are you torn between upgrading your Mac or buying a new one? Is your company moving to OS X? Just what is OS X 10.2, 10.3 and 10.4 and how do they work? Get your hands dirty "under the hood" of OS X and find the tools and answers you're looking for on troubleshooting memory, hard drives that are running and have crashed, power more...

From VKG Associates, Inc

Technology and Critical Business Skills Training VKG Associates, Inc.'s Critical Business Skills training programs include: - Courtesy in the Government - Listening Skills - Proofreading and Editing - Better Office Skills and Services - Basic Filing - Women and Self-Esteem - Organizing Your Workspace - Office Automation - Grammar Review - Performance Appraisal - Curriculum Development - Character Education - Assertiveness more...

From Wintrac Inc.

Lotus Notes 6.5 Support ...help desk professionals who are responsible for supporting the Notes 6. 5 user. This course assists support professionals in fulfilling most user requests and solving many workstation problems without having to escalate problems to the Domino administrator or application developer. You can get a complete list of other Lotus Notes/Domino classes at more...

Help Desk Analyst ...Help Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk tools, technologies, processes and more...

IT Infrastructure Library (ITIL) Level 2 - Service Level Management(itil) This 2-day course will encourage all employees to participate in the success of their companies by aligning IT services with the current and future needs of the business and its customers, improving the quality of the IT services delivered, and reducing the long term costs of service provisions. By collecting the best practices from top companies, the CCTA established a best practice process more...

IT Infrastructure Library (ITIL)Level 1 - Foundations(itil) By collecting the best practices from top companies, the CCTA established a best practice process framework called ITIL. All the companies who contributed their best practices then adopted this guide. The best practice framework for service management contains a description on how to organize service management within your organization. This course maps directly to the exam, so students will be more...

ITIL Foundations Certification - IT Service Management Best Practice Framework(itil) Designed for all levels of IT Service and Support staff, this course provides IT professionals with accredited industry certification of the ITIL best practice framework. Whether adopting ITIL or embarking on continuous service improvement, participants gain a fundamental understanding of how IT Service and Support can be best organized to align IT with business needs, improve service quality and more...

Help Desk Analyst(itil) ...Help Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk tools, technologies, processes and more...

Help Desk Technology Designed for up to five days of Help Desk Technology classroom training, this course guarantees a successful training and learning experience. This open, modular instructor-led guide was developed for quick scanning in the classroom and is filled with interactive exercises. You can get a complete list of other ITIL classes at http://www.wintrac.com/courses/coursesITIL.asp more...

Lotus Notes 7 Support ...help desk personnel responsible for supporting both network based and mobile Notes 7 users. The course starts with a technical discussion of how Notes and Domino work together. The course provides a very practical approach to fulfilling most user requests and solving many workstation problems, but at the same time helping you understand when to escalate problems to the proper Domino or Notes more...

Lotus Notes 8 Support ...help desk personnel responsible for supporting Notes 8 Standard and Basic configurations users, whether they are connected via the network or modem. The course starts with a technical discussion of how Notes and Domino work together. The course provides a very practical approach to fulfilling most user requests and solving many workstation problems, but at the same time helping you more...

From Boston University Corporate Education Center

Net+

...ssional computer support experience as a PC technician or help desk technician. Prerequisites An introductory course in a Windows operating system, or equivalent skills and knowledge, is required. CompTIA A+ certification, or the equivalent skills and knowledge, is helpful but not required. � What you will learn Upon successful completion of this course, you will be able to: more...

From Business Training Works, Inc.

Help Desk Training

Business Training Works, Inc. offers onsite training workshops, seminars, and classes for groups. Our courses are designed for one-hour, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location. more...

From Boston University Corporate Education Center

Citrix Presentation Server 4.0: Administration

...for IT professionals, such as server, network, system and help desk administrators, familiar with Microsoft? Windows Server? 2003 environments. Systems engineers, analysts, consultants, architects and Citrix accessPARTNER network members are also appropriate candidates for this course. Preparatory Recommendations Before taking this course, Citrix recommends that learners successfully more...

Managing Microsoft Systems Management Server 2003

...ill learn to configure and use Remote Tools to assist the help desk and to provide troubleshooting support to clients. Lessons Introduction to Remote Tools � Configuring the Remote Tools Client Agent � Using SMS Remote Tools in Troubleshooting � Discussion: Using SMS Remote Tools � Practices Identifying Remote Tools That Can Be Used to Troubleshoot Client Issues � more...

From Hawk Associates

Customer Service for Technical Support Professionals

Customer Service training isn t just for sales and customer support reps. Effectively handling both internal and external customers is an essential skill for IT professionals. Having good technical skills is only half of what you need; the other half is having the skills to gain customer satisfaction, understanding, and cooperation. In this course, you will learn methods for effective more...

From Alliance Training and Consulting, Inc.

Mastering Microsoft XP Professional

New or seasoned Network Administrators/Network Engineers, Help Desk/Support Staff who are preparing for Windows XP Professional Certification. Learn new features and how to configure XP Professional for your network. more...