Custom Search
Home > Training Search > H > Help Desk > Online eLearning

Online Help Desk eLearning - Training Resources

Help Desk Training Provider? - Tell us about your Training!
on-line e-learning cbt (computer based)
online course
 instructor led training
instructor-led class
 study at home
learn at home
 group study and discussion
group study
 self directed
self-directed study
 cd rom
cd-based training
 DVD
DVD video training
 book
printed book
 e-book
e-book digital book
 workshop / seminar
workshop seminar
 train the trainer
train the trainer
 computer lab
computer-based learning
 special pricing!
discount pricing
 on-line tutorial)
online tutorial
Help Desk Training Seminars and Classes
From Online Training Directory
Customer Service Certificate on-line e-learning cbt (computer based) This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Welcome to Customer Service  more...
911 OPERATOR TDD TRAINING on-line e-learning cbt (computer based) According to the Americans with Disabilities Act: "PSAPs should require or offer refresher training to recognize and process TTY calls at least as often as they require or offer training for voice calls, but at a minimum, every six months." This innovative online course consists of an online, interactive lesson. Once the lesson is completed, students participate in simulated conversations with  more...
Certified Help Desk Professional Online on-line e-learning cbt (computer based)study at homecourseware This online course is a practical alternative for busy customer support professionals.  more...
From 123-CBT Computer Based Training
Customer Service Procedures on-line e-learning cbt (computer based) Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide  more...
Managing the Quality of the Customer Support Service Center on-line e-learning cbt (computer based) Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident  more...
The Customer Support Specialist CSS on-line e-learning cbt (computer based) It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Today's Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring customers'  more...
Support Center Services on-line e-learning cbt (computer based) This course is intended to instruct the learner in the Help Desk Institute's (HDI) basic levels of service commitments and attitude. Best practices, personal accountability, enhancing the image of the organization, and the work environment are covered.  more...
Interacting with the Customer on-line e-learning cbt (computer based) Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome  more...
Effective Communication Skills on-line e-learning cbt (computer based) Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt  more...
Managing Conflict Stress and Time on-line e-learning cbt (computer based) Each customer wants her problem to be the most important problem to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage  more...
HTML 4 Part 2 Advanced Topics on-line e-learning cbt (computer based)cd rom ...includes, System Administrators, Database Administrators, Help Desk/Support, Application Developers, System Analysts and Software Engineers. Learners are expected to have an understanding of basic Internet and Website concepts. In addition, students should have taken the first part of this series (86041). Content Emphasis Skills-Based Deployment Options Accreditation NASBA  more...
HTML 4 Part 2 Advanced Topics on-line e-learning cbt (computer based)cd rom ...includes, System Administrators, Database Administrators, Help Desk/Support, Application Developers, System Analysts and Software Engineers. Learners are expected to have an understanding of basic Internet and Website concepts. In addition, students should have taken the first part of this series (86041). Content Emphasis Skills-Based Deployment Options Accreditation NASBA  more...
HTML 4 Part 1 HTML Fundamentals on-line e-learning cbt (computer based)cd rom ...includes, System Administrators, Database Administrators, Help Desk/Support, Application Developers, System Analysts and Software Engineers. Learners are expected to have an understanding of basic Internet and Website concepts. Content Emphasis Skills-Based Deployment Options Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning  more...
HTML 4 Part 1 HTML Fundamentals on-line e-learning cbt (computer based)cd rom ...includes, System Administrators, Database Administrators, Help Desk/Support, Application Developers, System Analysts and Software Engineers. Learners are expected to have an understanding of basic Internet and Website concepts. Content Emphasis Skills-Based Deployment Options Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning  more...
NDS 8 0 Advanced Tools Diagnostics Part 3 on-line e-learning cbt (computer based)cd rom ...strators, Software Engineers, Network Administrators, and Help Desk/Support. This course is for NetWare 4 or NetWare 5 CNEs, Master CNEs, CNIs, or experienced NDS administrators that have NetWare 4 or NetWare 5 CNE level experience. Learners should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have  more...
NDS 8 0 Advanced Tools Diagnostics Part 2 on-line e-learning cbt (computer based)cd rom ...strators, Software Engineers, Network Administrators, and Help Desk/Support. This course is for NetWare 4 or NetWare 5 CNEs, Master CNEs, CNIs, or experienced NDS administrators that have NetWare 4 or NetWare 5 CNE level experience. Learners should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have  more...
NDS 8 0 Advanced Tools Diagnostics Part 1 on-line e-learning cbt (computer based)cd rom ...strators, Software Engineers, Network Administrators, and Help Desk/Support. This course is for NetWare 4 or NetWare 5 CNEs, Master CNEs, CNIs, or experienced NDS administrators that have NetWare 4 or NetWare 5 CNE level experience. Learners should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have  more...
NDS 8 0 Advanced Tools Diagnostics Curriculum on-line e-learning cbt (computer based)cd rom ...strators, Software Engineers, Network Administrators, and Help Desk/Support. This curriculum is for NetWare 4 or NetWare 5 CNEs, Master CNEs, CNIs, or experienced NDS administrators that have NetWare 4 or NetWare 5 CNE level experience. Learners should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should  more...
UNIX--Part 2 Advanced Topics for Users on-line e-learning cbt (computer based)cd rom ...inistrators, Software Engineers, Database Administrators, Help Desk/Support. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Hardware and Processes Duration: 1 - 2 Hour(s) Identify the hardware requirements for a UNIX system. Identify the memory requirements of a UNIX system. Identify the features of job control. Track multiple processes. Change the state of a  more...
UNIX--Part 1 User Fundamentals on-line e-learning cbt (computer based)cd rom ...Administrator, Software Engineer, Database Administrator, Help Desk/Support. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction to UNIX Duration: 1 - 2 Hour(s) Identify the milestones in the development of UNIX. Identify the standards relating to UNIX. Identify the differences between working with windows and with shells. Identify the features of  more...
SQL Server 7 0 Designing Implementing Data Warehouses - Part 1 on-line e-learning cbt (computer based)cd rom ...ecting data. Identify the uses of collecting data from a help desk. Identify the benefits of users teaching the project team about the various aspects of their roles during data collection. Identify the guidelines for selecting interviewees who will help in gathering data warehouse requirements. Identify the guidelines to conduct interviews for gathering data. Unit 3: Analyzing  more...
NetWare 5 Administration - Part 4 on-line e-learning cbt (computer based)cd rom C ourse Overview This is the fourth course in a five-part series on Novell NetWare 5 Administration. This course covers the concepts and methods associated with distributing and managing applications by using Z.E.N. works. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560. L earn To: Distribute  more...
UNIX User Curriculum on-line e-learning cbt (computer based)cd rom Course Overview This curriculum describes how to get started with UNIX, introducing the Common Desktop Environment (CDE) and the terminal window. It introduces files, directories, printing and operations frequently performed on these. It teaches how to manipulate input and output, as well as how to compress and uncompress files. It also introduces the UNIX shell environment, shell functionality,  more...
Solaris--Part 2 Network Administration on-line e-learning cbt (computer based)cd rom ...oftware). Managing users and security. Providing advanced help desk and information services. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Printers and Terminals Duration: 2 - 3 Hour(s) Identify the characteristics of the print service. Set up a printer by using Admintool. Identify the CLI commands used to add a network printer. Identify the CLI commands  more...
IBM AIX--Part 2 Network Administration on-line e-learning cbt (computer based)cd rom ...Administrator, Software Engineer, Database Administrator, Help Desk/Support, End User. L earn To: Identify the features of the print queue process on AIX. Identify the command-line interface (CLI) commands that are available to manage printing on AIX. Identify the functions of tty terminals on AIX. Identify network configuration options. Identify the features of Transmission  more...
HP-UX--Part 1 Basic Administration on-line e-learning cbt (computer based)cd rom ...Administrator, Software Engineer, Database Administrator, Help Desk/Support. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Installation and Startup Duration: 2 - 3 Hour(s) Identify the features of HP-UX versions 10 and 11. Identify the function of the HP-UX system administrator. Identify the hardware requirements for installing HP-UX. Identify the features of  more...
HP-UX--Part 2 Network Administration on-line e-learning cbt (computer based)cd rom ...Administrator, Software Engineer, Database Administrator, Help Desk/Support, End User. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Printers and Terminals Duration: 2 - 3 Hour(s) Identify the capabilities of printers in HP-UX. Add a local printer by using System Administration Manager (SAM). Identify the procedure to manage print queue jobs by using System  more...
Excel XP Fundamentals on-line e-learning cbt (computer based)cd rom ... and financial data. The audience will include end users, help desk/support personnel, and other network designers. It is expected that learners should have a working knowledge of Microsoft Windows 9x or later operating systems. Some learners may have a basic knowledge of either Microsoft Office 97 or 2000 programs. Content Emphasis Informational Deployment Options Internet /  more...
Excel XP Proficient User on-line e-learning cbt (computer based)cd rom ... and financial data. The audience will include end users, help desk/support personnel, and other network designers. It is expected that learners should have a working knowledge of Microsoft Windows 9x or later operating systems. Some learners may have a basic knowledge of either Microsoft Office 97 or 2000 programs and should have taken Microsoft Excel 2002 Fundamentals course 74030. Content  more...
Excel XP Expert User on-line e-learning cbt (computer based)cd rom ... and financial data. The audience will include end users, help desk/support personnel, and other network designers. It is expected that learners should have a working knowledge of Microsoft Windows 9x or later operating systems, and basic knowledge of either Microsoft Office 97 or 2000 programs. Learners should have also completed courses 74030 and 74031 or have equivalent knowledge. Content  more...
FrontPage XP Curriculum on-line e-learning cbt (computer based)cd rom Course Overview This curriculum introduces the learner to both the core elements and higher level skills required to work with Web sites in FrontPage 2002. Topics covered include the principles of designing, structuring and modifying a Web, the procedures essential to creating both Web pages and Web sites, and task management. SharePoint Team Services and FrontPage Server extensions are also  more...
FrontPage XP Curriculum on-line e-learning cbt (computer based)cd rom Course Overview This curriculum introduces the learner to both the core elements and higher level skills required to work with Web sites in FrontPage 2002. Topics covered include the principles of designing, structuring and modifying a Web, the procedures essential to creating both Web pages and Web sites, and task management. SharePoint Team Services and FrontPage Server extensions are also  more...
Frontpage XP Proficient User on-line e-learning cbt (computer based)cd rom ...ce for this course include End users, Technical Managers, Help Desk Support and other Network Designers. Working knowledge of Microsoft Windows and the Internet is suggested. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time  more...
Frontpage XP Proficient User on-line e-learning cbt (computer based)cd rom ...ce for this course include End users, Technical Managers, Help Desk Support and other Network Designers. Working knowledge of Microsoft Windows and the Internet is suggested. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time  more...
FrontPage XP Expert User on-line e-learning cbt (computer based)cd rom ...ce for this course include End users, Technical Managers, Help Desk Support and other Network Designers. Leaners should have completed the FrontPage 2002 Proficient User course (74091). Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total  more...
FrontPage XP Expert User on-line e-learning cbt (computer based)cd rom ...ce for this course include End users, Technical Managers, Help Desk Support and other Network Designers. Leaners should have completed the FrontPage 2002 Proficient User course (74091). Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total  more...
Word XP Curriculum on-line e-learning cbt (computer based)cd rom ...or this curriculum include End Users, Technical Managers, Help Desk/Support, Network Designers and Project Managers. Learners should have a working knowledge of Microsoft Windows and the Internet, and should have experience with Word 2002 Fundamentals. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4  more...
Word XP Fundamentals on-line e-learning cbt (computer based)cd rom ...e for this course includes End Users, Technical Managers, Help Desk/Support, Network Designers and Project Managers. Learners should have a working knowledge of Microsoft Windows and the Internet, and should have experience with Word 2002 Fundamentals. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4  more...
Word XP Proficient User on-line e-learning cbt (computer based)cd rom ...e for this course includes End Users, Technical Managers, Help Desk/Support, Network Designers and Project Managers. Learners should have a working knowledge of Word 2002 and have taken the Microsoft Word 2002 Fundamentals course 74020. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits  more...
Word XP Expert User on-line e-learning cbt (computer based)cd rom ...e for this course includes End Users, Technical Managers, Help Desk/Support, Network Designers and Project Managers. Learners should have a working knowledge of Microsoft Windows and the Internet, and should have completed the Word 2002 Fundamentals and Proficient User courses (course numbers 74020 and 74021) or equivalent experience. Content Emphasis Skills-Based Deployment Options  more...
Windows XP Install Admin Curriculum on-line e-learning cbt (computer based)cd rom ...e new to the Windows XP Professional environment, provide help desk support for Windows XP Professional desktops or provide support for the Windows.NET family of products. More specifically, an ideal candidate will be responsible for addressing the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows XP Professional in a variety of  more...
Windows XP Install Admin Curriculum on-line e-learning cbt (computer based)cd rom ...e new to the Windows XP Professional environment, provide help desk support for Windows XP Professional desktops or provide support for the Windows.NET family of products. More specifically, an ideal candidate will be responsible for addressing the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows XP Professional in a variety of  more...
MS Win XP Install Admin Part 1 Install Config on-line e-learning cbt (computer based)cd rom ... to the Windows XP environment, and involved in providing help desk support for Windows XP Professional desktops. They also provide support for the Windows XP family of products, or support for a Microsoft Windows XP solution environment. Finally, they are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+  more...
MS Win XP Install Admin Part 1 Install Config on-line e-learning cbt (computer based)cd rom ... to the Windows XP environment, and involved in providing help desk support for Windows XP Professional desktops. They also provide support for the Windows XP family of products, or support for a Microsoft Windows XP solution environment. Finally, they are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+  more...
MS Win XP Install Admin Part 2 Networks Desktops on-line e-learning cbt (computer based)cd rom ... to the Windows XP environment, and involved in providing help desk support for Windows XP Professional desktops. They also provide support for the Windows XP family of products, or support for a Microsoft Windows XP solution environment. Finally, they are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+  more...
MS Win XP Install Admin Part 2 Networks Desktops on-line e-learning cbt (computer based)cd rom ... to the Windows XP environment, and involved in providing help desk support for Windows XP Professional desktops. They also provide support for the Windows XP family of products, or support for a Microsoft Windows XP solution environment. Finally, they are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+  more...
MS Win XP Install Admin Part 3 TCP IP NOS Environments on-line e-learning cbt (computer based)cd rom ... to the Windows XP environment, and involved in providing help desk support for Windows XP Professional desktops. They also provide support for the Windows XP family of products, or support for a Microsoft Windows XP solution environment. Finally, they are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+  more...
MS Win XP Install Admin Part 3 TCP IP NOS Environments on-line e-learning cbt (computer based)cd rom ... to the Windows XP environment, and involved in providing help desk support for Windows XP Professional desktops. They also provide support for the Windows XP family of products, or support for a Microsoft Windows XP solution environment. Finally, they are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+  more...
MS Win XP Install Admin Part 4 Remote Mobile Computing on-line e-learning cbt (computer based)cd rom ... to the Windows XP environment, and involved in providing help desk support for Windows XP Professional desktops. They also provide support for the Windows XP family of products, or support for a Microsoft Windows XP solution environment. Finally, they are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+  more...
MS Win XP Install Admin Part 4 Remote Mobile Computing on-line e-learning cbt (computer based)cd rom ... to the Windows XP environment, and involved in providing help desk support for Windows XP Professional desktops. They also provide support for the Windows XP family of products, or support for a Microsoft Windows XP solution environment. Finally, they are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+  more...
MS Win XP Install Admin Part 5 Disk File Mgt on-line e-learning cbt (computer based)cd rom ... to the Windows XP environment, and involved in providing help desk support for Windows XP Professional desktops. They also provide support for the Windows XP family of products, or support for a Microsoft Windows XP solution environment. Finally, they are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+  more...
MS Win XP Install Admin Part 5 Disk File Mgt on-line e-learning cbt (computer based)cd rom ... to the Windows XP environment, and involved in providing help desk support for Windows XP Professional desktops. They also provide support for the Windows XP family of products, or support for a Microsoft Windows XP solution environment. Finally, they are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+  more...
CCNT Basic Data Communications v6 0 Part 1 on-line e-learning cbt (computer based)cd rom ... Database Administrators, Telecommunications Technicians, Help Desk/Supports, IT/Data Product Managers, and Data/Internet/Telecommunications Sales Personnel. Deployment: e-Learning Language Options: US English Total Learning Time: 7 hours Objectives: Unit 1: Networks and Signals (3.5 hours) Identify features of data communications. Identify features of  more...
CCNT Basic Data Communications v6 0 Part 2 on-line e-learning cbt (computer based)cd rom ... Database Administrators, Telecommunications Technicians, Help Desk/Supports, IT/Data Product Managers, and Data/Internet/Telecommunications Sales Personnel. Deployment: e-Learning Language Options: US English Total Learning Time: 6 - 8 hours Objectives: Unit 1: Networks, SNA, and TCP/IP (2 hours) Identify features of networks. Identify features of local  more...
CCNT Basic Data Communications v6 0 Part 3 on-line e-learning cbt (computer based)cd rom ... Database Administrators, Telecommunications Technicians, Help Desk/Supports, IT/Data Product Managers, and Data/Internet/Telecommunications Sales Personnel. Deployment: e-Learning Language Options: US English Total Learning Time: 6 - 8 hours Objectives: Unit 1: LANs and Communications Equipment (3 - 4 hours) Match IEEE 802 working groups with their areas of  more...
Moving from Technical Professional to Mgr Managing the IT Dept on-line e-learning cbt (computer based)cd rom ... LAN and WAN schematics. Identify methods of increasing help desk efficiency. Identify guidelines for getting the best possible hardware and software deals. Identify key issues in software licensing. Identify technical elements for an e-commerce Web site. Audience: This series is designed for technical professionals who are considering managerial positions within their  more...
From Serebra Learning Corporation
Interacting with the Customer on-line e-learning cbt (computer based) Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome  more...
Effective Communication Skills on-line e-learning cbt (computer based) Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt  more...
Managing Conflict Stress and Time on-line e-learning cbt (computer based) Each customer wants her problem to be the most important problem to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage  more...
Customer Support Specialist Simulation on-line e-learning cbt (computer based) You are a call center representative for BroadBandCast Inc., one of the world's leading communication companies. Digital cable TV, high-speed Internet, and phone service are among the company's products. You are a recent hire. An added challenge to your new position is that you have been assigned to work the graveyard shift. Your challenge is to figure out how to handle dealing with angry,  more...
Customer Service Procedures on-line e-learning cbt (computer based) Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide  more...
Managing the Quality of the Customer Support Service Center on-line e-learning cbt (computer based) Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident  more...
Management Tools and Metrics on-line e-learning cbt (computer based) Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Support Specialist (CSS). To ensure this consistently high level of service, the CSS can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is  more...
The Customer Support Specialist CSS on-line e-learning cbt (computer based) It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Today's Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring customers'  more...
The Support Center Service on-line e-learning cbt (computer based) This course is intended to instruct the learner in the Help Desk Institute's (HDI) basic levels of service commitments and attitude. Best practices, personal accountability, enhancing the image of the organization, and the work environment are covered. Individuals interested in the Help Desk Institute's (HDI) Customer Support Specialist (CSS) certification  more...
Establishing Team and Customer Relationships on-line e-learning cbt (computer based) This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a  more...
Programming with XHTML 1 1 Basic Concepts on-line e-learning cbt (computer based) This course covers basic concepts about Extensible Hypertext Markup Language (XHTML). The course provides an overview of the World Wide Web (WWW) and markup languages including Standard Generalized Markup Language (SGML), Hypertext Markup Language (HTML), Extensible Markup Language (XML), and XHTML. The course also provides comparison between various markup languages. In addition, the course  more...
Programming with XHTML 1 1 Embedded Objects and Hyperlinks on-line e-learning cbt (computer based) This course covers basic concepts about embedded objects and hyperlinks in Extensible Hypertext Markup Language (XHTML) documents. The course describes various XHTML tags to embed multimedia objects such as images, audio, video, and animation. The course also provides information for creating hyperlinks, bookmarks, and image maps. The intended audience for this course includes Technical Managers,  more...
Programming with XHTML 1 1 Advanced Tags on-line e-learning cbt (computer based) This course covers basic concepts about tables, forms, and frames. The course describes the tags and their attributes to create and format tables and define column groups. The course also explains the tags used to create static forms and frames. In addition, the course covers creating menus, specifying special characters, and setting colors for a Web page. Finally, the course describes the key  more...
Programming with XHTML 1 1 CSS Metadata RDF Namespaces on-line e-learning cbt (computer based) This course covers basic concepts about cascading style sheets (CSS). The course describes various types of CSS used to format Extensible Hypertext Markup Language (XHTML) elements. The course also provides guidelines to create CSS and handle different types of browsers. Finally, the course covers the key concepts related to metadata, Resource Description Framework (RDF), and namespaces. The  more...
Programming with XHTML 1 1 DOM and Dynamic XHTML on-line e-learning cbt (computer based) This course explains how to incorporate JavaScript in Extensible Hypertext Markup Language (XHTML) documents. The course describes various objects, properties, methods, and events of JavaScript. In addition, the course explains various constructs of JavaScript that help in developing dynamic Web pages. The course also covers key concepts of Document Object Model (DOM). Additionally, the course  more...
Programming with XHTML 1 1 Advanced Concepts on-line e-learning cbt (computer based) This course provides information about certain advanced concepts related to Web development. The course covers working with multiple-frame applications. It also provides information about uses of Extensible Markup Language (XML) in Web development. The course describes creating XML documents, Document Type Definitions (DTDs), and schemas. In addition, the course provides information about valid  more...
Servers and their Components on-line e-learning cbt (computer based) To identify the functions, features, and components of servers Service managers, technicians, systems engineers/administrators, help desk staff, service and repair professionals, system analysts and integrators, PC support specialists, network engineers/administrators/analysts/architects/managers/specialists  more...
HDI Help Desk Analyst Help Desk Processes on-line e-learning cbt (computer based) This course provides an overview of the processes involved in a Support Center. It covers the key concepts related to managing processes including incident management, problem management, change management, knowledge management, quality management, security management, and business continuance management. This course also covers service metrics and service measures such as conducting and  more...
HDI Help Desk Analyst Support Center Introduction on-line e-learning cbt (computer based) This course provides an introduction to Support Center services. The course also describes the phases in the evolution of the support industry and the trends that have influenced Support Center services. In addition, this course provides information about the responsibilities of Support Centers, HDAs, and customers. HDI's HDA test and training material is aimed at individuals who have studied the  more...
CCNT Basic Data Communications v6 0 Part 1 on-line e-learning cbt (computer based) This course gives students an introduction to data networks, signals and to data transmission. The Data Networks and Signals section teaches about data terminal equipment (DTE), data communication equipment (DCE), the OSI model, and analog and digital signals. The Data Transmission section teaches about half-duplex and full-duplex circuits, and switched and non-switched data circuits. This section  more...
CCNT Basic Data Communications v6 0 Part 2 on-line e-learning cbt (computer based) This course teaches students about networks and transmission principles. The networks section teaches about local area networks (LANs), wide-area networks (WANs), hierarchical WANs, and LAN components. This section also teaches about system network architecture (SNA), and TCP/IP. The Transmission Principles section teaches about data protocols, DTE to DCE interface standards, and transmission  more...
CCNT Basic Data Communications v6 0 Part 3 on-line e-learning cbt (computer based) This course teaches students about data communications equipment and media. The LANs and Communications equipment section teaches about the Institute for Electrical and Electronic Engineering (IEEE), analog and digital communication, modulation, multiplexers, and the Synchronous Optical Networks (SONET) protocol. The Transmission Media section teaches about transmission media cables and wireless  more...
Networking Basics on-line e-learning cbt (computer based) This course teaches the student basic networking concepts and skills. It also provides an understanding of data communication standards. Further, it helps the student understand networking terminology and technologies. It also provides an overview of how data is transferred in a real-world network environment. This course is designed for technical managers, help desk/support personnel and  more...
LAN Fundamentals on-line e-learning cbt (computer based) This course provides students with an introduction to the concepts, components, and various architectures of LAN technologies. It also helps the student understand the fundamentals of network management and LAN security. This course is designed for technical managers, help desk/support personnel and professionals who require an understanding of data communications and networking.  more...
WAN Fundamentals on-line e-learning cbt (computer based) This course explains the emerging WAN internetworking technologies. It also covers the basics of data communication, digital data services. This course is designed for technical managers, help desk/support personnel and professionals who require an understanding of WAN, MAN, internetworking, digital data services, and advanced data communications.  more...
Creating Queries Forms with Access 2002 on-line e-learning cbt (computer based) The Creating Queries and Forms with Access 2002 WBT is the second course of the Office XP: Access 2002 curriculum, which familiarizes users with the advanced features of Access 2002 that they can use while retrieving and presenting data stored in an Access database. These features include formulating simple and advanced SQL queries, and creating and designing forms. Additionally, this course  more...
Creating Reports Charts Macros with Access 2002 on-line e-learning cbt (computer based) The Creating Reports, Charts, & Macros with Access 2002 WBT is the third course of the Office XP: Access 2002 curriculum. This course familiarizes users with report and chart creation in Access 2002. The course also details the process of modifying the existing report and chart designs, and creating various types of handouts for them. Additionally, the course guides the users to use Access as a  more...
IBM/AIX Part 2: Network Administration on-line e-learning cbt (computer based) This course covers all the UNIX implementation tracks aimed at a system administrator and the following job roles Application Developer Technical Manager System Analyst System Administrator Software Engineer Database Administrator Help Desk/Support End User.  more...
From ProTrain Online
Help Desk/Customer Service Training on-line e-learning cbt (computer based)self directed ...urse materials that are powerfully engineered to ease IT, help desk and support professionals' training experience - making training and certification faster, more convenient and less expensive than traditional training classes. As a Customer Service Representative, you are often the only point of contact for the customer. To him or her - you are the company. This curriculum will help you and  more...
From Canadian Centre for Professional Development
Telephone Customer Contact on-line e-learning cbt (computer based) A comprehensive set of courses designed to cater to all situations where telephone customer contact is required. Ideal for customer service, call center, help desk and other customer contact personnel. Check out the full list of courses at our site.  more...
From Skillspride Online Training
Help Desk Analyst on-line e-learning cbt (computer based) ...Help Desk Institute's " Help Desk Analyst certification. Readers will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk tools, technologies, processes and management concepts. The material in this course will help you to learn the HDI Certified Help  more...
on-line e-learning cbt (computer based)
online course
 instructor led training
instructor-led class
 study at home
learn at home
 group study and discussion
group study
 self directed
self-directed study
 cd rom
cd-based training
 DVD
DVD video training
 book
printed book
 e-book
e-book digital book
 workshop / seminar
workshop seminar
 train the trainer
train the trainer
 computer lab
computer-based learning
 special pricing!
discount pricing
 on-line tutorial)
online tutorial
Home > Training Search > H > Help Desk > Online eLearning
tcw11-gfc--11/09/09-05:40:54-(7342)[A]-[B]-[B]