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Help Desk Support Training Seminars and Classes
From Serebra Learning Corporation
Programming with XHTML 1 1 Basic Concepts on-line e-learning cbt (computer based) This course covers basic concepts about Extensible Hypertext Markup Language (XHTML). The course provides an overview of the World Wide Web (WWW) and markup languages including Standard Generalized Markup Language (SGML), Hypertext Markup Language (HTML), Extensible Markup Language (XML), and XHTML. The course also provides comparison between various markup languages. In addition, the course  more...
Programming with XHTML 1 1 Embedded Objects and Hyperlinks on-line e-learning cbt (computer based) This course covers basic concepts about embedded objects and hyperlinks in Extensible Hypertext Markup Language (XHTML) documents. The course describes various XHTML tags to embed multimedia objects such as images, audio, video, and animation. The course also provides information for creating hyperlinks, bookmarks, and image maps. The intended audience for this course includes Technical Managers,  more...
Programming with XHTML 1 1 Advanced Tags on-line e-learning cbt (computer based) This course covers basic concepts about tables, forms, and frames. The course describes the tags and their attributes to create and format tables and define column groups. The course also explains the tags used to create static forms and frames. In addition, the course covers creating menus, specifying special characters, and setting colors for a Web page. Finally, the course describes the key  more...
Programming with XHTML 1 1 CSS Metadata RDF Namespaces on-line e-learning cbt (computer based) This course covers basic concepts about cascading style sheets (CSS). The course describes various types of CSS used to format Extensible Hypertext Markup Language (XHTML) elements. The course also provides guidelines to create CSS and handle different types of browsers. Finally, the course covers the key concepts related to metadata, Resource Description Framework (RDF), and namespaces. The  more...
Programming with XHTML 1 1 DOM and Dynamic XHTML on-line e-learning cbt (computer based) This course explains how to incorporate JavaScript in Extensible Hypertext Markup Language (XHTML) documents. The course describes various objects, properties, methods, and events of JavaScript. In addition, the course explains various constructs of JavaScript that help in developing dynamic Web pages. The course also covers key concepts of Document Object Model (DOM). Additionally, the course  more...
Programming with XHTML 1 1 Advanced Concepts on-line e-learning cbt (computer based) This course provides information about certain advanced concepts related to Web development. The course covers working with multiple-frame applications. It also provides information about uses of Extensible Markup Language (XML) in Web development. The course describes creating XML documents, Document Type Definitions (DTDs), and schemas. In addition, the course provides information about valid  more...
Networking Basics on-line e-learning cbt (computer based) This course teaches the student basic networking concepts and skills. It also provides an understanding of data communication standards. Further, it helps the student understand networking terminology and technologies. It also provides an overview of how data is transferred in a real-world network environment. This course is designed for technical managers, help desk/support personnel and  more...
LAN Fundamentals on-line e-learning cbt (computer based) This course provides students with an introduction to the concepts, components, and various architectures of LAN technologies. It also helps the student understand the fundamentals of network management and LAN security. This course is designed for technical managers, help desk/support personnel and professionals who require an understanding of data communications and networking.  more...
WAN Fundamentals on-line e-learning cbt (computer based) This course explains the emerging WAN internetworking technologies. It also covers the basics of data communication, digital data services. This course is designed for technical managers, help desk/support personnel and professionals who require an understanding of WAN, MAN, internetworking, digital data services, and advanced data communications.  more...
Creating Queries Forms with Access 2002 on-line e-learning cbt (computer based) The Creating Queries and Forms with Access 2002 WBT is the second course of the Office XP: Access 2002 curriculum, which familiarizes users with the advanced features of Access 2002 that they can use while retrieving and presenting data stored in an Access database. These features include formulating simple and advanced SQL queries, and creating and designing forms. Additionally, this course  more...
Creating Reports Charts Macros with Access 2002 on-line e-learning cbt (computer based) The Creating Reports, Charts, & Macros with Access 2002 WBT is the third course of the Office XP: Access 2002 curriculum. This course familiarizes users with report and chart creation in Access 2002. The course also details the process of modifying the existing report and chart designs, and creating various types of handouts for them. Additionally, the course guides the users to use Access as a  more...
IBM/AIX Part 2: Network Administration on-line e-learning cbt (computer based) This course covers all the UNIX implementation tracks aimed at a system administrator and the following job roles Application Developer Technical Manager System Analyst System Administrator Software Engineer Database Administrator Help Desk/Support End User.  more...
From 123-CBT Computer Based Training
HTML 4 Part 2 Advanced Topics on-line e-learning cbt (computer based)cd rom Course Overview This is the second course in a two part series that teaches advanced topics in HTML 4.01. The course covers enhancing web pages, introduces interactivity in web pages, and DHTML and CSS. Learn To • Identify the guidelines for designing and developing a Web site. • Identify the types of image maps used to link images both at the client-side and server-side.  more...
HTML 4 Part 2 Advanced Topics on-line e-learning cbt (computer based)cd rom Course Overview This is the second course in a two part series that teaches advanced topics in HTML 4.01. The course covers enhancing web pages, introduces interactivity in web pages, and DHTML and CSS. Learn To • Identify the guidelines for designing and developing a Web site. • Identify the types of image maps used to link images both at the client-side and server-side.  more...
HTML 4 Part 1 HTML Fundamentals on-line e-learning cbt (computer based)cd rom Course Overview This is the first course in a two part series that presents learners with the basic concepts and skills in HTML 4.01. The course covers World Wide Web basics, formatting web pages and creating links, images and multimedia, tables and frames, and placing information online. Learn To • Identify the concepts of HTML. • Create different types of lists. •  more...
HTML 4 Part 1 HTML Fundamentals on-line e-learning cbt (computer based)cd rom Course Overview This is the first course in a two part series that presents learners with the basic concepts and skills in HTML 4.01. The course covers World Wide Web basics, formatting web pages and creating links, images and multimedia, tables and frames, and placing information online. Learn To • Identify the concepts of HTML. • Create different types of lists. •  more...
NDS 8 0 Advanced Tools Diagnostics Part 3 on-line e-learning cbt (computer based)cd rom Course Overview This is the final course in a three part series and instructs the learner how to resolve common NDS issues. Beginning with hard disk upgrades, the course covers time synchronization and schema issues, as well as how to recover from server and communication failure. Learn To • Covers the server operations performed for NDS maintenance. • How to remove a server,  more...
NDS 8 0 Advanced Tools Diagnostics Part 2 on-line e-learning cbt (computer based)cd rom Course Overview This is the second course in a three part series that teaches server background processes, as well as how to perform partition and replica operations within the Novell NDS environment. This course will cover how to remove a server, how to amend the properties of a server, how to verify process completion and synchronize replicas. Learn To • Cover NDS design guidelines,  more...
NDS 8 0 Advanced Tools Diagnostics Part 1 on-line e-learning cbt (computer based)cd rom Course Overview This is the first course in a three part series that instructs the learner how to use NDS health check tools to proactively maintain a network by performing regular system checks. The course teaches why and how to maintain server logs, as well as a test environment and it introduces learners to the features of NDS and troubleshooting tactics. Learn To • Identify the  more...
NDS 8 0 Advanced Tools Diagnostics Curriculum on-line e-learning cbt (computer based)cd rom The Advanced NDS Tools and Diagnostics Curriculum instructs the learner how to use NDS health check tools to proactively maintain a network by performing regular system checks. The curriculum teaches why and how to maintain server logs, as well as a test environment and it introduces learners to the features of NDS and troubleshooting tactics. It teaches server background processes, as well as how  more...
UNIX--Part 2 Advanced Topics for Users on-line e-learning cbt (computer based)cd rom Course Overview The second course in the UNIX curriculum teaches end users a little about how UNIX works and handles resources. It shows how UNIX can be best used by advanced users in a UNIX-based enterprise. This course can even act as a starting primer for users interested in becoming administrators. L earn To: Identify the hardware requirements for a UNIX system. Identify the  more...
UNIX--Part 1 User Fundamentals on-line e-learning cbt (computer based)cd rom Course Overview The UNIX Part 1: User Fundamentals course is the first in a series of 10 courses on the UNIX operating system. It describes how to get started with UNIX, introducing the Common Desktop Environment (CDE) and the terminal window. It introduces files, directories, and printing and operations frequently performed on these. It teaches how to manipulate input and output, as well as how  more...
UNIX User Curriculum on-line e-learning cbt (computer based)cd rom Course Overview This curriculum describes how to get started with UNIX, introducing the Common Desktop Environment (CDE) and the terminal window. It introduces files, directories, printing and operations frequently performed on these. It teaches how to manipulate input and output, as well as how to compress and uncompress files. It also introduces the UNIX shell environment, shell functionality,  more...
IBM AIX--Part 2 Network Administration on-line e-learning cbt (computer based)cd rom Course Overview This course covers all the UNIX implementation tracks aimed at a system administrator and the following job roles, Application Developer, Technical Manager, System Analyst, System Administrator, Software Engineer, Database Administrator, Help Desk/Support, End User. L earn To: Identify the features of the print queue process on AIX. Identify the command-line interface  more...
HP-UX--Part 1 Basic Administration on-line e-learning cbt (computer based)cd rom Course Overview The first course in the HP/UX implementation track covers basic user and system administration in the HP/UX environment. It focuses on the common skills that an administrator will perform and how they are handled in this flavor of Unix. L earn To: Identify the features of HP-UX versions 10 and 11. Identify the function of the HP-UX system administrator. Identify the  more...
HP-UX--Part 2 Network Administration on-line e-learning cbt (computer based)cd rom Course Overview In this course, you will learn about printers and terminals in a HP-UX system. You will also learn about network connections and services. L earn To: Identify the capabilities of printers in HP-UX. Add a local printer by using System Administration Manager (SAM). Identify the procedure to manage print queue jobs by using System Administration Manager (SAM).  more...
Excel XP Fundamentals on-line e-learning cbt (computer based)cd rom Course Overview This course presents learners with the fundamental elements of Excel 2002. The course covers the Excel interface and navigation, how to create and format worksheets. Topics such as creating formulas, copying, inserting and deleting a range of cells are covered in the course. Learn To • Start Excel 2002. • Identify elements of the Excel 2002 interface. •  more...
Excel XP Proficient User on-line e-learning cbt (computer based)cd rom Course Overview This course covers the advanced skills of working with worksheets in Excel 2002, and teaches how to manage display properties, advanced calculation techniques and worksheet data manipulation. The Outline and Web Integration section covers outlining worksheets and publishing a workbook as a Web page. Finally, the Charts and Drawing Objects section teaches creating and modifying a  more...
Excel XP Expert User on-line e-learning cbt (computer based)cd rom Course Overview This course covers skills particular to the expert user of Excel 2002. The course teaches template and database integration, shared workbooks, and consolidating data across workbooks. This course also teaches, Data Analysis and Automation, data importing and querying, pivot tables, macros, and data analysis tools. Learn To • Create a new template file. • Modify  more...
FrontPage XP Curriculum on-line e-learning cbt (computer based)cd rom Course Overview This curriculum introduces the learner to both the core elements and higher level skills required to work with Web sites in FrontPage 2002. Topics covered include the principles of designing, structuring and modifying a Web, the procedures essential to creating both Web pages and Web sites, and task management. SharePoint Team Services and FrontPage Server extensions are also  more...
FrontPage XP Curriculum on-line e-learning cbt (computer based)cd rom Course Overview This curriculum introduces the learner to both the core elements and higher level skills required to work with Web sites in FrontPage 2002. Topics covered include the principles of designing, structuring and modifying a Web, the procedures essential to creating both Web pages and Web sites, and task management. SharePoint Team Services and FrontPage Server extensions are also  more...
Frontpage XP Proficient User on-line e-learning cbt (computer based)cd rom ...ce for this course include End users, Technical Managers, Help Desk Support and other Network Designers. Working knowledge of Microsoft Windows and the Internet is suggested. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time  more...
Frontpage XP Proficient User on-line e-learning cbt (computer based)cd rom ...ce for this course include End users, Technical Managers, Help Desk Support and other Network Designers. Working knowledge of Microsoft Windows and the Internet is suggested. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time  more...
FrontPage XP Expert User on-line e-learning cbt (computer based)cd rom ...ce for this course include End users, Technical Managers, Help Desk Support and other Network Designers. Leaners should have completed the FrontPage 2002 Proficient User course (74091). Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total  more...
FrontPage XP Expert User on-line e-learning cbt (computer based)cd rom ...ce for this course include End users, Technical Managers, Help Desk Support and other Network Designers. Leaners should have completed the FrontPage 2002 Proficient User course (74091). Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total  more...
Word XP Curriculum on-line e-learning cbt (computer based)cd rom Course Overview This curriculum introduces the learner to the fundamental, advanced and expert user elements of Word 2002. Topics covered include the creation of documents, use of Word Help, document enhancement, table and column management, in addition to visual enhancements to include WordArt, and graphics. This curriculum consists of three Skill Builder courses: Course 74020 Microsoft Word  more...
Word XP Fundamentals on-line e-learning cbt (computer based)cd rom Course Overview This course introduces the learner to the fundamental elements of Word 2002. The Word interface is covered along with the creation of documents and use of Word Help. Working with documents as well as document formatting and management and organization are covered. Learn To • Start Word 2002. • Identify features of the Word 2002 interface. • Change the  more...
Word XP Proficient User on-line e-learning cbt (computer based)cd rom Course Overview This course covers more advanced skills of working with documents in Word 2002. Learners will deal with document enhancement, table management, and column management. This course also covers visual enhancements including WordArt, graphics, and diagrams. Lastly, learners will cover mail merge and workgroup collaboration. Learn To • Insert page numbers into a document.  more...
Word XP Expert User on-line e-learning cbt (computer based)cd rom Course Overview This course covers skills particular to the expert user of Word 2002. Advanced text and document handling is covered along with document styles and macros. Learners will cover group editing and document distribution, advanced workgroup collaboration and forms. Lastly, this course will cover tables, indexes and referencing, advanced document navigation and data tables. Learn To  more...
Windows XP Install Admin Curriculum on-line e-learning cbt (computer based)cd rom ...e new to the Windows XP Professional environment, provide help desk support for Windows XP Professional desktops or provide support for the Windows.NET family of products. More specifically, an ideal candidate will be responsible for addressing the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows XP Professional in a variety of  more...
Windows XP Install Admin Curriculum on-line e-learning cbt (computer based)cd rom ...e new to the Windows XP Professional environment, provide help desk support for Windows XP Professional desktops or provide support for the Windows.NET family of products. More specifically, an ideal candidate will be responsible for addressing the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows XP Professional in a variety of  more...
MS Win XP Install Admin Part 1 Install Config on-line e-learning cbt (computer based)cd rom ... to the Windows XP environment, and involved in providing help desk support for Windows XP Professional desktops. They also provide support for the Windows XP family of products, or support for a Microsoft Windows XP solution environment. Finally, they are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+  more...
MS Win XP Install Admin Part 1 Install Config on-line e-learning cbt (computer based)cd rom ... to the Windows XP environment, and involved in providing help desk support for Windows XP Professional desktops. They also provide support for the Windows XP family of products, or support for a Microsoft Windows XP solution environment. Finally, they are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+  more...
MS Win XP Install Admin Part 2 Networks Desktops on-line e-learning cbt (computer based)cd rom ... to the Windows XP environment, and involved in providing help desk support for Windows XP Professional desktops. They also provide support for the Windows XP family of products, or support for a Microsoft Windows XP solution environment. Finally, they are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+  more...
MS Win XP Install Admin Part 2 Networks Desktops on-line e-learning cbt (computer based)cd rom ... to the Windows XP environment, and involved in providing help desk support for Windows XP Professional desktops. They also provide support for the Windows XP family of products, or support for a Microsoft Windows XP solution environment. Finally, they are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+  more...
MS Win XP Install Admin Part 3 TCP IP NOS Environments on-line e-learning cbt (computer based)cd rom ... to the Windows XP environment, and involved in providing help desk support for Windows XP Professional desktops. They also provide support for the Windows XP family of products, or support for a Microsoft Windows XP solution environment. Finally, they are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+  more...
MS Win XP Install Admin Part 3 TCP IP NOS Environments on-line e-learning cbt (computer based)cd rom ... to the Windows XP environment, and involved in providing help desk support for Windows XP Professional desktops. They also provide support for the Windows XP family of products, or support for a Microsoft Windows XP solution environment. Finally, they are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+  more...
MS Win XP Install Admin Part 4 Remote Mobile Computing on-line e-learning cbt (computer based)cd rom ... to the Windows XP environment, and involved in providing help desk support for Windows XP Professional desktops. They also provide support for the Windows XP family of products, or support for a Microsoft Windows XP solution environment. Finally, they are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+  more...
MS Win XP Install Admin Part 4 Remote Mobile Computing on-line e-learning cbt (computer based)cd rom ... to the Windows XP environment, and involved in providing help desk support for Windows XP Professional desktops. They also provide support for the Windows XP family of products, or support for a Microsoft Windows XP solution environment. Finally, they are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+  more...
MS Win XP Install Admin Part 5 Disk File Mgt on-line e-learning cbt (computer based)cd rom ... to the Windows XP environment, and involved in providing help desk support for Windows XP Professional desktops. They also provide support for the Windows XP family of products, or support for a Microsoft Windows XP solution environment. Finally, they are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+  more...
MS Win XP Install Admin Part 5 Disk File Mgt on-line e-learning cbt (computer based)cd rom ... to the Windows XP environment, and involved in providing help desk support for Windows XP Professional desktops. They also provide support for the Windows XP family of products, or support for a Microsoft Windows XP solution environment. Finally, they are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+  more...
on-line e-learning cbt (computer based)
online course
 instructor led training
instructor led class
 study at home
learn at home
 group study and discussion
group study
 self directed
self directed training
 cd rom
cd based training
 DVD
DVD video training
 book
printed book
 e-book
e-book digital book
 workshop / seminar
workshop seminar
 train the trainer
train the trainer
 computer lab
computer based learning
 special pricing!
discount pricing
 on-line tutorial)
online tutorial
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This page was last updated on sb5- 08/08/08 at 08:11:05