Online Helps eLearning - Training Resources

Learn How to Write the Kind of Cover Letter That Gets Results ...ction if they are not predisposed to do so, this approach helps break down barriers that might otherwise preclude achieving a successful outcome. This course begins with the creation of a baseline of written information (outline or document) that will be referred to at the end of the class for comparison. When this,the first assignment is completed it is put away, only to be referred to at the  more...

The Beginning Teacher What Does it Mean Helps to develop an understanding of teaching as a profession, and to assist one in the evaluation his/her motivation and ability to become part of this profession.  more...

Brilliant Business Writing and Communication This course helps business professionals write with confidence and precision while learning the principles of effective communication.  more...

Brilliant Business Writing and Communication ...helps business professionals write with confidence and precision while learning the principles of effective communication with their own writing coach. What does a business letter say about your company? What does a memo say about you? Countless business professionals are not trained writers, yet they`re expected to write every day, producing letters, proposals, and e-mail messages that  more...

Leadership and Teamwork ...s that are effective in today s working environment. It helps them assess their leadership qualities, strengths and weaknesses, and understand how teams work, interact and grow so they can manage their team from co-existence to collaboration, from inception to high performance. This course may be completed as quickly as you care to do so. You will have 90 days unlimited access regardless.  more...

Write for Business-Proofreader`s Guide-eBook The Proofreader`s Guide is a handy, quick reference guide containing all the information you need to accurately proofread your documents. The Proofreader`s Guide is a handy, quick reference guide containing all the information you need to accurately proofread your documents. This easy-to-search eBook covers punctuation, capitalization, spelling, usage, grammar, and more. The concise explanations,  more...

Write for Business with Companion CD ...ation handbook for professionals in every business field, helps promote effective written and oral communication skills. *Shipping and handling outside the continental United States (Alaska, Hawaii) is extra. For more information contact * Write for Business, an award-winning business writing and communication resource for professionals in every business field, helps promote effective written  more...

Speak Smart: - Oral Grammar Grammar glitches, ranging from glaring to subtle, cause a speaker to sound uneducated because listeners generalize an overall lack of knowledge when hearing such mistakes. Welcome to Speak Smart: - Oral Grammar Grammar glitches, ranging from glaring to subtle, cause a speaker to sound uneducated because listeners generalize an overall lack of knowledge when hearing such mistakes. This program  more...

Senior Professional In Supply Management (SPSM ) Certification Program ...our Purchasing Certification Application. The application helps you compile all of the documentation necessary to earn your SPSM Certification. You don`t need to work on this application until you`ve passed the SPSM Exam. You will receive a certificate of completion as you successful complete each of the six required classes. Following successful completion of the SPSM Certification Exam you  more...

Personal Protective Equipment ...new safety course, Personal Protective Equipment not only helps your organization meet OSHA safety standards and regulations, it launches each employee on a mission to protect their heads, face and eyes, hearing, hands and arms, skin, feet, and bodies against heat and cold hazards by using proper PPE. Protect each worker with the knowledge and equipment to fly by the potential hazards they face  more...

Learn to Be Your Own Editor This course helps students learn basic editing techniques. Through this course, students explore basic editing techniques. These techiques can be used to edit their own work or as a starting point for potential editing employment.  more...

Learn Spanish On-line From Live Instructors! - "Beginning Spanish 1" ...ve when it takes place in a group. Interacting in a group helps to motivate and brings out the personal best in each student. That?s the reason why we assign a group to all of our students according to their level. New groups will start every month, as long as the minimum number of students required for a class has been met. If we must wait to reach the minimum number, you will have access to  more...

Learn How To Write Effective Persuasive Written Communication ...hey are not predisposed to do so, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. You will begin with the creation of a baseline written document. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will be given a series of 5 specific steps and corresponding  more...

Lean Manufacturing Personal Training Library ...rse includes tutorials on over 50 data analysis tools and helps the student determine when and where the various tools can most effectively be applied in the problem-solving process. (2 Units; 2 Assessments; Approximately 7 hours of training.) Mistake-Proof It! training includes a comprehensive background on techniques as well as the steps required to implement those techniques. Over 150  more...

Learn How to Write Persuasive Web-Based Text ...hey are not predisposed to do so, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. Course access is given up to 90 days. Mentor debriefing at end of course. Learn How to Write Persuasive Web-Based Text The main objective of this course is to equip you with a proven technique, method and persuasive writing technique. This course is  more...

Introduction to Respondus ...on the basic use of Respondus a test generation tool, and helps you discover how to integrate online assessments into your classroom. This course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers. If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education  more...

Introduction to Writing Speeches and Presentations This course focuses on how to write speeches and presentations Designed for people who want to develop skills in preparing speeches and presentations, this course covers the three basic types of speeches (Narrative, Informative, and Persuasive) and how to write them. Coursework focuses on the anatomy of a speech, the three basic types of speeches and the elements that go into making each one  more...

Integrating Technology in the Classroom ...helps educators to incorporate the Internet and computers into the classroom learning environment. The course completion is set for 90 Days but the student can take less or more time to complete (1 year max). Make use of your technlogy skills in a classroom environment - (30+ Hours, On-line) The Integrating Technology in the Classroom Library of online courses has been developed to help  more...

How to Make any Event Special This course explores aspects of event planning. This course explores event planning for business or personal settings. By exploring ways to streamline the event planning sequence, this course helps students plan their events from the ground up. Additionally, students create valuable templates that will assist them in future event planning.  more...

Five Quick Steps to Telecommuting ...information-packed chapters, this self-paced ebook course helps you plan your telework experience, set up your home office, educate your boss, and negotiate a telecommuting agreement. Evaluation worksheets, a library of web-based resources, and tips from successful telecommuters help you develop your telecommuting plan while avoiding pitfalls The product of this course is a personal  more...

Getting More From Books: Intro to Literary Analysis This course makes reading more fun and more meaningful by teaching basic literary analysis. It`s easy to skim through a novel -- but getting involved in the book can teach you more about yourself, your world, and the human experience! Whether you like dense novels or "just for fun" fiction, this course will help you get more out of the books you read. All it takes is a curious mind. You`ll learn  more...

Financial Basics for Non-financial Managers ...helps a non-financial manager make sense of the terms and concepts that are used in managing the financial aspects of a business. It explains basic financial structure and discusses the financial information you must have to run a business. You will learn how to read financial reports and understand the purpose and limitations of each. You will also get tools and methods to give you a complete  more...

Expert Certificate Course in Medical Terminology The Expert medical terminology course comes complete with the basic materials you need to learn the language of medicine plus a set of seven videos. Students are given instant access to the online course and are able to being their course of study. As you progress other materials will be shipped to you. Welcome to our Expert Certificate Medical Terminology course Learning medical terminology is  more...

Expert Certificate Course in Medical Transcription with Work Placement Program ...t with companies that have openings. WPP Benefits Summary Helps qualified grads find jobs sooner Qualified students can test for job placement with our participating MT companies upon graduation Eliminates "pounding the pavement" and cold calling companies Customary two-year work experience requirements waived May include both full-time and part-time work As a student registered in any of our  more...

E-mail Gems ... of the junk mail cluttering mailboxes today? E-Mail Gems helps participants develop screen savvy as they create electronic messages readers view not as junk but as gems. Welcome to E-mail Gems Do e-mail messages in your company resemble screen versions of the junk mail cluttering mailboxes today? E-Mail Gems helps participants develop screen savvy as they create electronic messages readers  more...

Comprehensive Medical Coding Training ...uction mental "technology platform learning system" which helps one retain information on multiple levels. Specific information is presented, then interactively tested for retention. Background: Requires a strong clinical background to analyze the contents of medical records and candidates must be detail-oriented, analytical, and have exemplary organizational skills. Prerequisite is a medical  more...

Coaching For Performance ...helps participants develop a structured approach to coaching. It helps them to recognize good coaching opportunities and plan successful coaching programs. It helps them to prepare and carry out productive coaching sessions and adjust their coaching style to suit the person and the situation. This course can be completed as quickly as you care to. Student is given 90 day access. Coaching For  more...

Choosing a Renewable Energy Installer ... questions to ask potential installers? This online class helps you locate installers, and covers important considerations and characteristics to look for. Also, we cover installation considerations, including what you can do to help. Student has access for 30 days but may complete the course sooner. Choosing a Renewable Energy Installer With the amount of money you`re spending on a solar or  more...

Build Your Own BIZ(tm) - Employee Handbook ...is course will help you develop an employee handbook that helps you communicate the mission, vision, and objectives of your company. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this  more...

Better Business Writing in One Week ...helps business professionals write with greater confidence and accuracy. Business letters, memos, e-mails, proposals...not everyone?s a writer, yet every businessperson is expected to write -- a scary prospect for professionals without formal writing training! Fear no more -- you?re only one week away from clearer, more confident writing. This unique course includes one work-week (five days)  more...

ADA Training & Certification Program Learn how to administer the federally-mandated ADA rules and earn a "Certified ADA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. The Americans With Disabilities Act (ADA) requires employers with 15 or more employees to provide qualified individuals with disabilities an  more...

5 Steps to Effective Persuasive Business Communication ...hey are not predisposed to do so, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. You will begin with the creation of a baseline written document. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will be given a series of 5 specific steps and corresponding  more...

Leadership and Teamwork Leadership And Teamwork Leadership & Teamwork introduces novice leaders and managers to the leadership styles and management approaches that are effective in today?s working environment. It helps them assess their leadership qualities, strengths and weaknesses, and understand how teams work, interact and grow so they can manage their team from co-existence to collaboration, from inception to high  more...

Complaints And Angry Customers Complaints And Angry Customers The Complaints and Angry Customers course helps sales and service providers understand how to approach the more difficult and challenging situations they?ll encounter. It provides participants with a 6 step method for handling complaints, communication strategies for staying in control and for soothing feelings that are running high. And it equips participants with  more...

How To Master Personal And Family Course description -- It wasn't so long ago that companies expected employees to give their all to the job and sacrifice their lives in order to get ahead. Now most organizations understand that employees are whole people who show up for work each day, people who want to be effective not just on the job, but in their personal lives as well. This bundle helps employees deal with some of the thorny  more...

Success over Stress "Stress is the psychological, physiological and behavioral response by an individual when they perceive a lack of equilibrium between the demands placed upon them and their ability to meet those demands, which, over a period of time, leads to ill-health." Stephen Palmer, "Occupational Stress".Contrary to popular belief, stress itself is never a good thing--it is always harmful. This course will  more...

Developing Excellent Time Management Habits ...you are really controlling the technology so that it also helps you to be more effective--getting the right things done, rather than allowing it to control you. There are many time stealers. Demands and interruptions from bosses, peers, or customers can prevent you from achieving your goals, and these must be dealt with appropriately. Not all time thieves are external. Most of us are prone to  more...

Customer Service Procedures Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide  more...

Managing the Quality of the Customer Support Service Center Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident  more...

Management Tools and Metrics Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Support Specialist (CSS). To ensure this consistently high level of service, the CSS can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is  more...

Interacting with the Customer Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome  more...

Effective Communication Skills Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt  more...

Managing Conflict Stress and Time Each customer wants her problem to be the most important problem to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage  more...

Excellence in Internal Customer Service In today's fast-changing and highly competitive business climate, offering excellent customer service has never been so important. But what about taking a different approach? Has your organization tried looking inwardly to find the answers to offering great service? Organizations consist of an independent chain of individuals and functional units, each taking inputs from one another and turning  more...

Managing Challenges in Customer Service ...s with speed, skill, accuracy, and composure. This course helps CSAs to manage these challenges successfully. It teaches CSAs effective techniques for handling aggressive callers, such as controlling, outraged, and threatening customers. It also teaches CSAs practical methods of managing nonaggressive but nonetheless difficult callers, such as customers who demand excessive amounts of call time  more...

Cross-selling in a Customer Service Call ...a, and assessing and qualifying sales opportunities. This helps CSAs avoid uncomfortable situations in which they might possibly lose a customer. In the course lessons, you'll learn effective methods for securing sales such as proposing and presenting solutions, handling objections and closing the sale. These additional call skills will help you perform your tasks more effectively. Flexible  more...

ITIL V3 - Service Strategy Fundamentals IT organizations face a variety of challenges to maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL), Service Strategy is a phase of the Service Lifecycle that helps IT organizations create value for their organizations through their service assets. This course examines how value is created through service assets, and how these service assets can perform  more...

ITIL V3 - Service Design Fundamentals IT organizations must design their services according to their business objectives, thereby aligning those services with their business needs. Within ITIL, Service Design is a phase of the Service Lifecycle that helps IT organizations create the design specifications to provide these IT services.  more...

ITIL V3 - Service Operation Principles and Functions IT organizations must manage their day-to-day service operations according to their business objectives, so that their services are aligned with their business needs. Within the IT Infrastructure Library (ITIL), Service Operation is a phase of the Service Lifecycle that helps IT organizations manage their daily operations to provide these IT services. This course is intended to help learners  more...

Overcoming Difficult Service Situations ...ning adds just enough sugar to make the medicine go down, helps us let go of our egos or our fear of being wrong, and accept responsibility for errors. Though it's not appropriate to tell a customer to "chill out", there are some easy to use tactics to cool down the angry client. You'll explore the steps to guiding customers toward a solution to a problem or issue. Finally, tackle the exercise  more...

Effective Telephone Techniques This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology  more...

Presenting Successfully There are a number of basic types of presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a  more...

Writing to Reach the Audience Business writing is effective only when it informs or prompts the reader in the manner you, the author, desire. Whether your intended reading audience consists of one person or fifty, those readers will determine what kind of content you include and how you present it. If you were writing instructions for a child on how to answer the phone, it would sound very different from the same instructions  more...

Enhancing Listening Skills ... by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your co-workers, solve problems, and be successful in your work. However, most people don't listen very well. This course will help you to improve your ability to listen to others. You will learn the skills you need to understand what people say, read their  more...

Performance Reporting and Stakeholder Management ... to understand what a communications model is, and how it helps promote success and resolve differences. They need to plan out a strategy to ensure that needed information is gathered and produced efficiently. Finally, the project manager is responsible for distributing information to all stakeholders--internal and external--concerning all project management knowledge areas. In this course,  more...

Project Integration Executing and Completing a Project ...ng priorities and demands. Project integration management helps with these decisions by ensuring the proper coordination of project processes during project plan development and execution. Successful project managers use project integration management throughout the project life cycle to integrate project processes, maximize performance, and meet project goals. This course highlights the  more...

Windows Vista Maintenance and Optimization An optimized operating system runs at peak performance and helps to ensure that applications and hardware perform as they are designed to. Windows Vista has many tools to help achieve the goal of an optimized system along with monitoring tools that help ensure the system continues to perform at its best. This course describes many of the performance monitoring tools of Windows Vista and explains  more...

Six Sigma and Lean in the Organization ... highly disciplined, data-driven improvement program that helps companies focus on eliminating defects in any process and delivering near-perfect products and services. Six Sigma has been globally accepted as a profitable and winning business strategy. More and more companies are embracing Six Sigma in a time when competition and sluggish markets have left operational efficiency and quality  more...

Six Sigma--Statistical Process Control ...ring this phase is statistical process control (SPC). SPC helps a process become, in a sense, self-regulating. This course, Six Sigma--Statistical Process Control, is a guide to understanding SPC and Six Sigma's strategies for ensuring that Improve phase gains stay fixed. In one lesson, you'll receive an overview of the DMAIC Control phase. In another lesson, you'll be introduced to SPC  more...

Being a Knowledge Activist ...helps it to succeed. Knowledge management can never flourish in a company without people like you--the activists. You know your company, the people, and the potential. And one more thing. You care. You want your company to succeed and your cohorts to have a creative, successful environment within which to work. That's why you've chosen to learn about knowledge management. The final step is to  more...

Hypothesis Tests for Variances Proportions ANOVA and Chi-Square in Six Sigma ...age of the Six Sigma DMAIC methodology. A hypothesis test helps to determine whether or not an observed relationship or difference truly exists between inputs and outputs identified in the earlier stages of the process. Six Sigma teams are interested in determining whether this relationship or difference is due to random chance or if it is a true difference. If it is a real difference, Six  more...

The Principles of Financial Management Financial management is a key tool in controlling and directing the resources of any business organization. Managers--not only financial professionals but also managers whose responsibilities are largely non-financial--can use this tool to generate and analyze the financial information that is essential to decision making in business. Understanding the principles of financial management helps all  more...

Managing High Performers - Defining and Finding High Performers Managing High Performers: Defining and Finding High Performers, helps the learner to better identify high performers and, having recruited them, monitor and meet their needs. High performers must be motivated, and this course includes practical guidelines for establishing trust and building rapport with them. It also offers advice on how to successfully recruit high performers..  more...

Exploratory Data Analysis in Six Sigma In the Analyze stage of the Six Sigma DMAIC process, you closely examine the output variable (known as y) and its possible causes or input variables (known as x's) collected in the Measure stage to get a deeper understanding of their relationships. The goal of this analysis is to narrow down the many possible x's identified earlier during the Measure stage, to a few probable ones. This analysis is  more...

Oracle Form Builder R6 Forms Fundamentals ...apabilities of Oracle Developer. In addition, this course helps learners to run, create, and customize a form module. L earn To: Identify the key features, components and capabilities of Oracle Developer. Identify the features of the Form Builder environment. Run and create a basic form module. Customize a form module. C ontent Emphasis Skills-Based A udience  more...

Oracle Report Builder Controlling Reports ... is based on Oracle Developer/2000 Release 2. This course helps participants learn how to develop report templates, code PL/SQL triggers in a report, and use Report Builder's built-in package. Finally, building reports for different environments will be covered. L earn To: Identify the regions of a report template. Modify template regions Register a predefined template. Add an  more...

Oracle Form Builder Enhancing the User Interface ...ies based on Oracle Developer/2000 Release 2. This course helps participants learn how to create input and non-input items, and support text items with Lists of Values (LOVs) and editors. Additionally, users will learn to create triggers and add functionality to them. L earn To: Create input and non-input items. Create Lists of Values (LOVs) and Editors that are Form Builder  more...

Advanced Six Sigma The Improve Control Phases of DMAIC ...rove phase in the DMAIC model of Six Sigma implementation helps the practitioners to generate solutions, select the best solution, and implement it to improve the performance of processes. The Control phase is the final phase of the DMAIC model. It enables the Six Sigma team members to apply a set of tools and techniques to maintain the new improved process. Learn To: Understand the  more...

Advanced Six Sigma The Measure Analysis Phases of DMAIC ...ysis phase in the DMAIC model of Six Sigma implementation helps practitioners set standards for performance and quality. Subsequently, these metrics are studied to understand the issues and the causes that deter conformity to the specified standard. This in turn facilitates both preventive and corrective action. Learn To: Understand the role of data in the implementation of Six Sigma.  more...

Advanced Six Sigma The Define Phase of DMAIC ...racteristics. Understand the 5 Why technique and how it helps in understanding customer needs. Establish Process Maps as a necessity for Six Sigma companies. Define the scope of your project using SIPOC. Discuss how a Deployment Map can identify problems and wastes in a process. Audience: This course is intended for individuals pursuing a Six Sigma Green Belt or Six Sigma team  more...

Introduction to Data Warehousing ... with the basic concepts of data warehousing, this course helps you understand the processes involved in and the architecture of data warehousing. The tools involved in analyzing the warehouse data will also be covered. Finally, you'll learn about the Oracle data warehouse. L earn To: Identify the basic concepts and terminology of data warehousing. Identify the different processes  more...

Microsoft Works Suite 2005 Creating Databases ...helps the learner create databases by covering Works Database essentials such as working with databases, fields, records, forms, and reports. It also covers database fundamentals such as the Works Database interface and database views. Learn To: Identify components of the Works Database interface. Create a database from an existing template. Identify the steps to create a blank  more...

International Business Essentials The Global Business Environment ...operates, how culture affects international business, and helps students become familiar with foreign exchange. The program covers various cultural orientations, teaches students how to apply foreign exchange rate equations, and offers cultural overviews of Africa, Asia, Europe, the Middle East, and the Americas. The program focuses on the importance of being culturally competent. Students also  more...

Time Management Developing a Plan ...helps students understand time management by helping them determine how they currently spend time, offering ways for them to spend time more efficiently. The program covers how to evaluate the use of time, how to identify goals and set priorities, and how to develop an overall time management plan. The program focuses on the Pareto principle and how it affects the use of time on a daily basis.  more...

CIW Enterprise Specialist Part 2 CORBA Servers Adv Features Security ...ave knowledge of Object-Oriented Programming. This course helps candidates prepare for CIW Enterprise Specialist exam number 1D0-442. In addition, the learner should have taken the first part of this series, 87061. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time  more...

CIW Enterprise Specialist Part 3 EJB Framework Session Beans ...ave knowledge of Object-Oriented Programming. This course helps candidates prepare for CIW Enterprise Specialist exam number 1D0-442. In addition, learners should have taken the first two parts of the series, 87061 and 87062. Deployment Options Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 4 to 6 hours 87063 Objectives  more...

CIW Enterprise Specialist Part 4 EJB Deployment EJB Clients Entity Beans ...ave knowledge of Object-Oriented Programming. This course helps candidates prepare for CIW Enterprise Specialist exam number 1D0-442. In addition, learners should have taken the first three parts of the series, 87061 - 87063. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total  more...

CIW Enterprise Specialist Part 5 CMP EJB Transactions Security ...ave knowledge of Object-Oriented Programming. This course helps candidates prepare for CIW Enterprise Specialist exam number 1D0-442. In addition, learners should have taken the first four parts of the series, 87061 thru 87064. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total  more...

Organizational Skills Managing Information ... Understand how the INFO Process helps you manage information. Note appropriate information on your information chart. Focus your information on your job priorities. Throw information away when necessary. File information effectively. Categorize information  more...

Leadership Development Leading the Way ...helps you develop an understanding of the characteristics a leader should possess. You will use your leadership skills to unite followers and successfully complete an expansion project for your organization. Learn To Understand the difference between managers and leaders. Develop important leadership traits.  more...

Employee Performance Providing Feedback ...helps managers and employees develop the skills needed to give constructive feedback-both praise and criticism-to subordinates or peers. They learn the role feedback plays in improving performance and when and how to deliver feedback so that it can be 'heard' by the recipient. Learn To Use proven processes for giving constructive feedback to subordinates,  more...

Managing High Performers Defining Finding High Performers ...ng High Performers: Defining and Finding High Performers, helps the learner to better identify high performers and, having recruited them, monitor and meet their needs. High performers must be motivated, and this course includes practical guidelines for establishing trust and building rapport with them. It also offers advice on how to successfully recruit high performers. Learn To  more...

CIW Site Designer Curriculum Course Overview This curriculum introduces Web design concepts, page layout, usability, navigation, graphics and multimedia. Other topics covered include Web technologies, Web site development tools, basics of using Microsoft FrontPage, Macromedia Dreamweaver and Allaire HomeSite, JASC Paint Shop, in addition to advanced Web design technologies and concepts, including XML, HTTP servers,  more...

CIW Site Designer Part 1 Web Design Concepts Site Development ...ecurity, and using the Internet for business. This course helps prepare candidates for exam 1D0-420. Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 7 hours 87021 Objectives Unit 1: Web Site Design Concepts 3 hours  more...

CIW Site Designer Part 2 Basic Web Technologies ... the first part in this series, course 87021. This course helps prepare candidates for exam 1D0-420. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 7 hours 87022 Objectives Unit 1: HTML Concepts 3 hours •  more...

CIW Site Designer Part 3 Using FrontPage Dreamweaver HomeSite ...wo parts of this series, courses 87021-87022. This course helps prepare candidates for exam 1D0-420. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 7 hours 87023 Objectives Unit 1: FrontPage 2000: Basic Features  more...

Oracle Database 10g PL SQL Fundamentals Part 2 ...helps them understand the benefits of this programming language. Students learn to create anonymous PL/SQL blocks. They learn to declare variables and trapping exceptions, develop stored procedures, functions, packages and database triggers. Learn To: Identify features of PL/SQL blocks within a subprogram. Match types of PL/SQL named blocks with their descriptions. Match types of  more...