Online Helps eLearning

Exploratory Data Analysis in Six Sigma Exploratory Data Analysis in Six Sigma ASQ Six Sigma Green Belt (SSGB) In the Analyze stage of the Six Sigma DMAIC process, you closely examine the output variable (known as y) and its possible causes or input variables (known as x's) collected in the Measure stage to get a deeper understanding of their relationships. The goal of this analysis is to narrow down the many possible x's  more...

Hypothesis Tests for Variances Proportions ANOVA and Chi-Square in Six Sigma ...age of the Six Sigma DMAIC methodology. A hypothesis test helps to determine whether or not an observed relationship or difference truly exists between inputs and outputs identified in the earlier stages of the process. Six Sigma teams are interested in determining whether this relationship or difference is due to random chance or if it is a true difference. If it is a real difference, Six  more...

Talent Management Basics ...alent to drive an organization's performance. This course helps clarify talent management's key role in helping an organization perform at its peak. It introduces and defines talent management, describing key concepts related to it. It also points to why effectively managing talent is so important. In addition, this course identifies the key activities associated with talent management and  more...

Six Sigma and Lean in the Organization ... highly disciplined, data-driven improvement program that helps companies focus on eliminating defects in any process and delivering near-perfect products and services. Six Sigma has been globally accepted as a profitable and winning business strategy. More and more companies are embracing Six Sigma in a time when competition and sluggish markets have left operational efficiency and quality  more...

Windows Vista Maintenance and Optimization Windows Vista Maintenance and Optimization Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator An optimized operating system runs at peak performance and helps to ensure that applications and hardware perform as they are designed to. Windows Vista has many tools to help achieve the goal of an optimized system along with monitoring tools that help ensure  more...

Tracking and Reporting Progress ...acked, and how to track it. Microsoft Office Project 2007 helps a project manager by making this process easy. Baselines and interim plans, for example, create benchmarks for a project's progress. Built-in views and reports helps a project manager to assess a project's progress. Project managers also have the option to customize a new view or report. This course explores these features of  more...

Dealing with Irrational Customers and Escalating Complaints Dealing with Irrational Customers and Escalating Complaints Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, positive manner, and have processes in place so that Customer Service Representatives know how and when to escalate such a call. This  more...

Improving Communication in Cross-cultural Relationships Improving Communication in Cross-cultural Relationships Cross-cultural communication has assumed even greater significance in the current global business context where people from diverse cultures share common business goals and working spaces on a day-to-day basis. It is essential for a skilled communicator to recognize and deal with cross-cultural differences and other barriers in the way  more...

Getting Results without Direct Authority Reciprocity ...someone with a difficult analysis and that person in turn helps you put together a presentation. Or you support a colleague in a meeting, and later you get a key role in that colleague's project. For any trade to be successful, though, you need to know what others need and what resources you have to offer them that match those needs. Then the trade will be a valuable one. This course describes  more...

Problem Solving Determining and Building Your Strengths ...eir impact on your ability to solve problems. This course helps you assess and develop your problem-solving skills, and also aims to help you recognize and overcome several types of bias. The course first takes you through the process of assessing and interpreting your existing problem-solving styles. It then introduces approaches for identifying areas for improvement in your problem-solving  more...

Problem Solving Digging Deeper ... analysis help in choosing the best solution. This course helps you recognize the value of honest, fact-based analysis and demonstrates how the application of a few tools greatly assists you when determining the root cause of a problem and the best solution. The course first discusses problem analysis, illustrates steps to follow when analyzing problems, and outlines the tools used for  more...

Customer Service Processes and Procedures Customer Service Processes and Procedures Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service:  more...

Quality in a Support Center Quality in a Support Center Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the  more...

Support Center Tools Technologies and Metrics Support Center Tools, Technologies and Metrics Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the  more...

Customer Interactions Customer Interactions Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support  more...

Communication Skills Communication Skills Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service Representative (CSR) must understand how to adapt to these different styles and emotions before the  more...

Conflict Stress and Time Management Conflict, Stress, and Time Management Each customer wants her problem to be the most important problem to the Customer Service Representative (CSR). For the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the  more...

Accident Investigation and Reporting ...cedures. The accident investigation and reporting process helps to provide a safe working environment by determining the causes of an accident, then reporting them so that accidents can be prevented in the future. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are: differentiate between the three  more...

Service Strategy Fundamentals ...Service Strategy is a phase of the Service Lifecycle that helps IT organizations create value for their organizations through their service assets. This course examines how value is created through service assets, and how these service assets can perform better through service automation. It also details the four main activities in the Service Strategy process. This course will assist the  more...

Service Design Fundamentals Service Design Fundamentals ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations must design their services according to their business objectives, thereby aligning those services with their business needs. Within ITIL , Service Design is a phase of the Service Lifecycle that helps IT organizations create the design specifications to  more...

Service Operation Principles and Functions Service Operation Principles and Functions ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations must manage their day-to-day service operations according to their business objectives, so that their services are aligned with their business needs. Within the IT Infrastructure Library (ITIL), Service Operation is a phase of the Service  more...

Getting Ready to Coach ...in-win method for developing their employees. It not only helps individuals reach their potential but also helps the organization improve its productivity and competitiveness. In a rapidly changing business world, coaching can also help employees adjust and adapt their skill sets. Coaching is about encouraging, confronting, challenging, questioning, as well as consistently respecting and  more...

Conducting Coaching Sessions ...need to know what questions to ask, and in what order. It helps to follow a structured approach that guides you from a broad understanding of what your coachee is trying to achieve to a clear action plan with detailed steps. This course describes how to carry out effective coaching sessions, including clarifying the coachee's situation and recognizing and determining the best options for your  more...

Strategies for Transitioning to Technical Management Strategies for Transitioning to Technical Management As you transition from being a technical professional to being a manager, your relationships with coworkers inevitably change. Before you were promoted, you were their colleague, but now you're expected to manage and lead them. How do you make the switch? This course describes strategies for establishing new relationships with former peers  more...

Employee Sexual Harassment Awareness ... maintaining a professional work environment. This course helps participants identify two types of sexual harassment, and recognize behaviors that may be considered sexually harassing in the workplace. Participants will also learn about courses of action available to victims, as well as the rights of employees, and the responsibilities of employers relative to sexual harassment in the  more...

Six Sigma Leadership and Change Management ...ership, knowledge about leadership roles and perspectives helps Black Belts perform their own roles as Six Sigma leaders, and also in their regular interaction with these leaders. An organization's culture and its inherent structure, lack of resources, and top leadership support sometimes create organizational roadblocks that may result in deployment failures. Six Sigma Black Belts should be  more...

Using Lean for Perfection and Quality ...nsure creation of value in products and processes. Jidoka helps identify and solve errors in a production or service delivery process. Standard Work aims at establishing the best procedures for each process to ensure efficient work methods and help eliminate waste. This course will introduce many of the Lean tools used by organizations to strive for perfection and improve quality. You will be  more...

Basics of Six Sigma Projects and Teams ...nding team building processes, tools, and role structures helps Six Sigma team members produce desired results and resolve negative team dynamics. In order to achieve this, disciplined schedules, costs, and deliverables are required when managing such projects. The management of Six Sigma projects involves developing and adhering to a project charter that reflects a shared understanding of  more...

Basic Acct Principles and Framework Basic Acct. Principles and Framework Accounting and finance are the universal languages of business, and their functions form the core of most organizations. The accounting function sets up the bookkeeping system, monitors it, prepares and presents the financial statements to management, and interprets them as needed. Bookkeeping is a part of the accounting function and involves the  more...

Professional Networking Essentials Developing Confidence ...onment. It requires confidence and sincerity. This course helps you develop that confidence by exploring the obstacles that deter you from networking. It enables you to enhance your presentation and conversation abilities. It also demonstrates how to prepare for effective networking and how to make a good first impression. And it steps through techniques for conversing with confidence. These  more...

IT Project Management Essentials Testing Deliverables Closing IT Projects IT Project Management Essentials: Testing Deliverables & Closing IT Projects Because it's a significant point in an IT project, the closing phase has its own set of processes and activities. When a project manager carries out those activities and processes, he or she can demonstrate that the project goal has been met and provide the team with a sense of accomplishment. In addition, carrying  more...

The Essentials of Budgeting for Non-financial Professionals The Essentials of Budgeting for Non-financial Professionals Professionals and functional managers in every department deal with budgets one way or another for providing targets and direction in their day-to-day decision making and control activities. The budget is a formal expression of the plans, goals, and objectives of an organization and familiarity with the essentials of the budget is  more...

Financial Statements for Non-fiinancial Professionals ...and how they reflect the performance of the organization, helps non-financial professionals better understand how their own functional areas can affect the company's bottom line. These financial reports are also used by professionals in all areas for evaluating proposals, suppliers, competitors, markets, and the general condition of the industry they operate in. This course aims to familiarize  more...

Principles of Acct Finance for Non-financial Professionals Principles of Acct. & Finance for Non-financial Professionals Finance and accounting are at the heart of every business. These functions deal with recording, summarizing, and analyzing financial information across all departments for decision making, directing, and controlling their resources and activities. Every activity or non-activity in an organization has financial implications and  more...

The Voice of Leadership Effective Leadership Communication Strategies ...e situation. Leaders who adopt a complementary style that helps communicate their objective increase productivity, company morale, and the overall success of the organization. This course covers the role of communication in leadership and how leaders can effectively communicate their objectives to their teams. It considers the appropriate leadership communication styles that can be implemented  more...

Porfessionalism Business Etiquette Personal Accountability Porfessionalism, Business Etiquette & Personal Accountability Taking responsibility for meeting your objectives, including deadlines and work targets, is an important component of good business etiquette and demonstrates your attitude of professionalism. While it can be difficult at times, being accountable for delivering on your objectives shows you are reliable, organized, and dedicated to  more...

Performance Appraisal Essentials Conducting Traditional Appraisals ...elow average performance. This increases productivity and helps you build better relationships with your team. To increase your comfort level with conducting appraisals, you should try to become familiar with the areas to be covered during the actual meeting and with skills and techniques for addressing the appraisee. This course describes ways to prepare for appraisal meetings, as well as how  more...

Delivering a Difficult Message with Diplomacy Tact Delivering a Difficult Message with Diplomacy & Tact Delivering a difficult message can be one of the most challenging things you do in a professional environment. It can bring anxiety, as you are faced with addressing an uncomfortable issue, and stress at the thought of the conversation's potential to result in a situation of high emotions. This course explores the skills needed to help you  more...

Marketing Essentials Introduction to Marketing ...eting strategy. Marketing is a core business process that helps companies develop strong relationships with consumers - it is used to identify the right consumers, anticipate their wants and needs and ultimately create value for them and for your organization. Realizing the essential function that marketing plays in any company will help you better understand the relationship that companies  more...

HIPAA Privacy Essentials ...relate to protected health information (PHI). This course helps employees and business associates of covered entities recognize the key provisions of HIPAA, how their organizations are affected by HIPAA, and how the privacy rules impact them. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell &  more...

Dealing with Irrational Customers Escalating Complaints Dealing with Irrational Customers & Escalating Complaints HDI HDI Customer Service Representative Customer Service Representative Certification Library Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, positive manner, and have processes in  more...

Support Center Tools Technologies Metrics Support Center Tools, Technologies & Metrics HDI HDI Customer Service Representative Customer Service Representative Certification Library Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and  more...

Quality in a Support Center Quality in a Support Center HDI HDI Customer Service Representative Customer Service Representative Certification Library Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and  more...

Customer Service Processes Procedures Customer Service Processes & Procedures HDI HDI Customer Service Representative Customer Service Representative Certification Library Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended  more...

Conglict Stress Time Management Conglict, Stress & Time Management HDI HDI Customer Service Representative Customer Service Representative Certification Library Each customer wants her problem to be the most important problem to the Customer Service Representative (CSR). For the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be  more...

Communications Skills Communications Skills HDI HDI Customer Service Representative Customer Service Representative Certification Library Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service  more...

Customer Interactions Customer Interactions HDI HDI Customer Service Representative Customer Service Representative Certification Library Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper  more...

EMC Storage Products EMC Storage Products EMC Information Storage & Management Associate Information Storage Associate Library (Exam E20-001) EMC storage products provide the means to allow business to increase their efficiency, while decreasing their long-term overhead. This course examines the EMC CLARiiON, EMC Symmetrix, the Direct Matrix architecture, the Navisphere Manager GUI, EMC Celerra, EMC Connectrix,  more...

Storage Virtualization Storage Virtualization EMC Information Storage & Management Associate Information Storage Associate Library (Exam E20-001) Virtualization has become more and more prevalent in modern networks as IT staff seek to increase availability, without increasing hardware and bandwidth costs. This course examines what virtualization is and the technologies that can be used to accomplish  more...

Storage Technologies Update Storage Technologies Update EMC Information Storage & Management Associate Information Storage Associate Library (Exam E20-001) EMC offers various types of storage technologies with emphasis on the needs of the particular business involved. This course compares enterprise flash drives and conventional disk drive storage systems, and it compares RAID 6 with other types or RAID. The course  more...

Storage Security Storage Security EMC Information Storage & Management Associate Information Storage Associate Library (Exam E20-001) The need for storage security in both small industry and big business is clear in today's ever evolving internetworks. This course examines what the storage security framework is and how companies implement it. This course also examines the risk triad, control measures,  more...

Windows Server 2008 Management Delegation ...ce and Windows PowerShell is a new command-line tool that helps you automate system administration. This course discusses system administration with Server Manager and PowerShell as well as system optimization using Event Viewer. Also covered are strategies for delegating authority across an enterprise. This course is one in a series that covers the objectives for Microsoft exam 70-646 PRO:  more...

The Capital Markets Industry Overview Version 1 ... firms, and a variety of other stakeholders, the industry helps companies and governments raise long-term funds on the capital markets. The industry participants deliver various services to their clients, such as underwriting and acting as agents in the issuance of securities (stocks and bonds); assisting and advising companies involved in mergers and acquisition; as well as providing ancillary  more...

The Insurance Industry Overview Version 3 ...wth and market share in a global environment. This course helps learners understand key concepts, terminology, issues, and challenges associated with the insurance industry, and strategies employed to meet some of those challenges. It identifies the main sectors of the insurance Industry and its business drivers, and reviews the key aspects of the industry business model, its competitive  more...

Preparing to Interview ...olid preparation is equally important. Preparing properly helps you evaluate candidates accurately and fairly, helps to create a positive impression, and shows that you are professional. It can also help you avoid common errors such as talking too much, or asking close-ended questions that tell you little about the candidate. Proper preparation can help you avoid legal troubles as well. This  more...

Maintaining an Engaging Organization ...gies, managers can foster a motivational environment that helps employees become more engaged with the organization, so that they perform more effectively and positively. This course explains how to identify what does and does not motivate employees and introduces tools you can use to assess levels of motivation. It also shows how you can drive engagement within your organization to create a  more...

Managing High Performers Managing High Performers Are you paying enough attention to your high performance employees, the people who really help drive your organization? To assume that they don't need your ongoing support because they seem self-sufficient can be a costly mistake. If you don't give them the attention they need and deserve, they may take their energy elsewhere. The key is to keep them engaged and  more...

Developing a High-Performance Organization ...an organization's potential for high performance not only helps it to be more competitive but also helps it to better respond to and manage the influence of external factors. In short, high-performance organizations are those with a competitive edge. Facilitating a high-performance environment requires the right skillset. This course helps you assess your organization's potential for high  more...

Cross-Functional Strategic Management Cross-Functional Strategic Management Cross-functional management involves managing in a way that bridges the functional silos that constrain your organization. You have to rethink your approach to business operations and promote synergy and collaboration in a team-based environment while moving toward a common objective. This course defines organizational cross-functionality and its  more...

Managing for Rapid Change Uncertainty Managing for Rapid Change & Uncertainty In an ever-changing business environment, organizations globally are faced with the challenges of having to reinvent themselves or face failure. This course examines the factors driving organizational change and shows how you can use a change management strategy to mitigate any potentially negative impact in your organization. It helps you prepare  more...

MS Word for MAC 2011 Saving Printing Spellchecking MS Word for MAC 2011: Saving, Printing & Spellchecking Microsoft Word for Mac 2011 offers a variety of features that enable you to finalize your documents, including various saving and printing options. It also includes a spelling and grammar check tool that helps you to avoid embarrassing mistakes in your documents before sharing them with others. Once you're ready to share your work, you  more...

Developing a Brand Internally Developing a Brand Internally Many brands fail to deliver what they promise because of a lack of internal focus and engagement in the brand development process. If your employees and organizational culture aren't aligned with your brand, you'll likely fail to deliver the full value potential of your brand. Internal engagement is increasingly being viewed as not only key to effective brand  more...

Customer Driven Process Improvement From Customer Needs to Process Requirements Customer Driven Process Improvement: From Customer Needs to Process Requirements Analyzing and understanding voice of the customer data is an important first step in managing customer-driven process improvement. This data reveals important information about customers' needs, perceptions, and attitudes. But what do you do with the insights you gain from it? Translating the voice of the  more...

Customer Driven Process Improvement Mapping Measuring Process Customer Driven Process Improvement: Mapping & Measuring Process Mapping and measuring your current processes, especially those that are most critical to customers, are important steps in improving them. Mapping a process helps you visualize it - enhancing your understanding of the variables that make it work. The map you create can then be used to measure different parts of the process,  more...

Sales Communication Techniques Simulation ... using the provided information, Procedure Protocols Plus helps evaluate the medical necessity of the procedure. In this simulation, you will try to sell Procedure Protocols Plus to Medico Managed Care Group, a large health insurance company. You will meet with four different buyers from Medico and each will require you to adapt to a different communication style. Also, you will need to tailor  more...

Campus to Corporate Developing a Professional Image Campus to Corporate: Developing a Professional Image Projecting a professional image is vital to career success. Knowing how to dress is part of it, but there's much more. It's about demonstrating your best qualities through the attitude you bring to your work. And it's about respecting yourself, your job, your organization, and your coworkers. This course explains how you can show  more...

Creating Maintaining a Positive Work Environment ...; they're responsible for conducting things in a way that helps raise people's spirits. Leaders can also help counteract a negative environment, and create a positive one by communicating honestly, respecting and supporting others, and maintaining a good attitude themselves. This course introduces some best practices for creating a positive work environment. Specifically, you'll learn the  more...

Internet Explorer 8 Advanced Features Internet Explorer 8: Advanced Features Microsoft This course discusses how you can customize Internet Explorer 8 by installing add-ons and Accelerators. These new features enable you to more quickly perform common tasks on the Internet. You can further customize Internet Explorer 8 by setting one or more web pages as your home page and customizing the browser interface. The course also  more...

Business Contact Manager with Outlook 2007 ... Microsoft Outlook 2007 with Business Contact Manager helps to save time and improve sales and marketing to ensure excellent customer service by providing customer and contact management in one central location. It allows you to easily manage all your contacts, customer information, and opportunities in one location making it easier to find and manage. It also allows you to create marketing  more...

Creating Customized Publications with Publisher 2007 ...sher 2007 Microsoft Microsoft Office Publisher 2007 helps you expand your creativity by enabling you to customize and share a wide range of personal and business publications to suit both home and office requirements. You can use this application to quickly create and personalize professional-looking publications such as newsletters and flyers. This course explores the wide range of  more...

Cisco IUWNE 1 0 Cisco WCS Administration ... The Cisco Wireless Control System (WCS) is a tool that helps to centralize, and therefore simplify, the administration of wireless networks. The WCS can manage multiple access points and controllers as well as offer enhanced monitoring and security. WCS also includes tools for wireless LAN (WLAN) planning and design, RF management, location tracking, Cisco Intrusion Prevention System (IPS),  more...

SQL Server 2008 Backups Restores and Database Snapshots ...ase to a specific point when the snapshot was taken. This helps to store historical data and provides protection against administrative errors. This course demonstrates how to perform backup and recovery operations, as well as how to create database snapshots and revert to a database snapshot. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft  more...

Oracle Database 11g Performance Tuning Methodology Tools Oracle Database 11g: Performance Tuning Methodology & Tools Oracle Oracle Database 11g provides a variety of tools that can be used for performance tuning in an Oracle database environment. These tools can be used to diagnose and tune common SQL-related and instance-related problems as well as proactively tune an Oracle database. One such tool, Enterprise Manager, can be used to monitor an  more...

Oracle Database 11g Problem SQL Statements Oracle Optimizer ...ments & Oracle Optimizer Oracle Oracle Database 11g helps to identify problem SQL statements using Oracle Optimizer and execution plans. This course discusses SQL statement processing and the role of the Oracle Optimizer and execution plans. It also explains how to generate and view execution plans using the DBMS_XPLAN package, the EXPLAIN PLAN command, SQL*Plus AUTOTRACE command options,  more...

Oracle Database 11g Architecture SQL Tuning Optimization ...QL statements used to access and manipulate the database, helps to ensure the Oracle Database server runs efficiently and as expected. This course explores the major architectural components of the Oracle Database server, memory structures, background processes, and physical and logical storage structures. It also examines SQL tuning, identifying the attributes of a SQL statement that can make  more...

Operations Management Forecasting Capacity Planning ...he right time, with the right quality. Demand forecasting helps companies determine the supply of products and services needed to meet customer demand. When the supply requirements are known, an organization can focus on ensuring the availability of appropriate levels of material, workforce, facilities, and financial resources to produce the desired products and services. Any adjustments to the  more...

Operations Management Operations Scheduling Operations Management: Operations Scheduling Operations scheduling involves the distribution and use of an organization's resources - in other words, its human resources, equipment, and facilities - to produce the goods and services needed to meet forecasted customer demand. Two important activities within the scheduling function are loading and sequencing. Loading means assigning  more...

Operations Management Management of Quality ...nce objectives and meet organizational goals. This course helps learners gain a basic understanding of quality and its management in a service or manufacturing organization. The course introduces key quality performance objectives and their measures and identifies some quality management principles and how they help organizations achieve their quality-related goals. Finally, the course  more...

Building Trust ...oundations for productive and enjoyable workplaces. Trust helps improve communication and productivity by giving you and your colleagues the confidence to express and resolve problems. This in turn allows you to focus and collaborate more effectively. At the same time, there are many pitfalls associated with distrusting relationships, including negative impacts on personal development, not to  more...

Ethical Decision-Making in the Workplace Ethical Decision-Making in the Workplace How do you go about making the best ethical decision possible? Sometimes there are gray areas between what is right and what is wrong. Do you have the tools necessary to ethically lead you in your work practices? When you are able to recognize areas in which ethical problems occur in the workplace and are aware of the various arguments and  more...

Meeting the Needs of Your Experts Meeting the Needs of Your Experts As a manager, you'll often find yourself managing people with knowledge, skills, and expertise you don't have, in areas you're unfamiliar with. The amount of information that managers process on a daily basis requires them to know a little about a lot. However, they have to rely heavily on their experts for the in-depth knowledge needed to meet goals and get  more...

Preparing to Communicate Effectively at the C Level Preparing to Communicate Effectively at the "C" Level Does your job require you to communicate mission-critical data with senior executives? Perhaps you have opportunities to influence executive decision-making, but don't know how best to deliver your message. In order to make the most of your communication with the "C" level, you need to be prepared. This course helps you shape and clarify  more...

Basic Business Math Using Whole Numbers Decimals Basic Business Math: Using Whole Numbers & Decimals An understanding of basic mathematical principles is important for any businessperson. Math skills enable you to figure out resource requirements, estimate costs, work out average time spent on different activities, and calculate commission earnings. The ability to analyze and comprehend numbers is a vital skill for personal, as well as  more...

Basic Business Math Percentages Ratios Basic Business Math: Percentages & Ratios An understanding of basic mathematical principles is important for any business person. They enable you to figure out resource requirements, estimate costs, work out average time spent on different activities, or calculate commission earnings. Percentages and ratios are a means of highlighting many relationships in business, not least of which are  more...

Basic Business Math Averages Equations Basic Business Math: Averages & Equations Basic math skills are practical in any business situation, whether it be calculating average call turnaround times in a call center or using equations to find the stock of inventory and the items that have been sold in a retail store. Because math skills are valuable in so many business situations, refreshing your skills can demonstrate your  more...

Basic Business Math Charts Graphs Basic Business Math: Charts & Graphs Basic math skills are practical in any business situation. Often, numbers can be portrayed in graphical form, giving the reader clear and concise information at a glance. Being able to read and select the right types of charts and graphs in a basic business environment is invaluable. This course builds on the basic math skills that you learned during your  more...

Managing Resources During Difficult Times ...nd careful selection and advising of those affected. This helps avoid negative consequences. This course covers strategic responses to difficult times, such as cutting unnecessary costs and building relationships with customers, suppliers, and employees. It explains how you can implement alternative solutions to avoid laying off employees. It also details how to plan and perform layoffs where  more...

Five Quick Steps to Telecommuting ...information-packed chapters, this self-paced ebook course helps you plan your telework experience, set up your home office, educate your boss, and negotiate a telecommuting agreement. Evaluation worksheets, a library of web-based resources, and tips from successful telecommuters help you develop your telecommuting plan while avoiding pitfalls The product of this course is a personal  more...

Learn How to Write the Kind of Cover Letter That Gets Results ...ction if they are not predisposed to do so, this approach helps break down barriers that might otherwise preclude achieving a successful outcome. This course begins with the creation of a baseline of written information (outline or document) that will be referred to at the end of the class for comparison. When this,the first assignment is completed it is put away, only to be referred to at the  more...

Poetry Writing For Dreamers and Non-Dreamers Learn how to approach and write for print media. This course is designed to help the beginning freelancer learn how to approach newspapers for work. Covers freelancing articles through writing opinion pieces. Helps to establish a foundation for students wanting a career in freelancing or just looking to supplement their income.  more...

Manifesting 103: How to Get What You Want w/o Goofing it Up First ! Achieving Life & Livelihood Potential w/Momentum Manifesting 103 the third and final installment of the Manifesting Series by Susan James, introduces to the student the Mechanics of Desire and from where it begins. Also addressed is the question, if we desire it, how can we manifest it ? The ego plays an important role in this evolving stage of manifesting. It is here that the defining line  more...

Learn to Be Your Own Editor This course helps students learn basic editing techniques. Through this course, students explore basic editing techniques. These techiques can be used to edit their own work or as a starting point for potential editing employment.  more...

Getting More From Books: Intro to Literary Analysis This course makes reading more fun and more meaningful by teaching basic literary analysis. It`s easy to skim through a novel -- but getting involved in the book can teach you more about yourself, your world, and the human experience! Whether you like dense novels or "just for fun" fiction, this course will help you get more out of the books you read. All it takes is a curious mind. You`ll learn  more...

The Beginning Teacher What Does it Mean Helps to develop an understanding of teaching as a profession, and to assist one in the evaluation his/her motivation and ability to become part of this profession.  more...

Expert Certificate Course in Medical Coding ...uction mental "technology platform learning system" which helps one retain information on multiple levels. Specific information is presented, then interactively tested for retention. Background: Requires a strong clinical background to analyze the contents of medical records and candidates must be detail-oriented, analytical, and have exemplary organizational skills. Prerequisite is a medical  more...

Financial Basics for Non-financial Managers ...helps a non-financial manager make sense of the terms and concepts that are used in managing the financial aspects of a business. It explains basic financial structure and discusses the financial information you must have to run a business. You will learn how to read financial reports and understand the purpose and limitations of each. You will also get tools and methods to give you a complete  more...

How To Master Personal And Family Course description -- It wasn't so long ago that companies expected employees to give their all to the job and sacrifice their lives in order to get ahead. Now most organizations understand that employees are whole people who show up for work each day, people who want to be effective not just on the job, but in their personal lives as well. This bundle helps employees deal with some of the thorny  more...

5 Steps to Effective Persuasive Business Communication ...hey are not predisposed to do so, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. You will begin with the creation of a baseline written document. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will be given a series of 5 specific steps and corresponding  more...

Better Business Writing in One Week ...helps business professionals write with greater confidence and accuracy. Business letters, memos, e-mails, proposals...not everyone?s a writer, yet every businessperson is expected to write -- a scary prospect for professionals without formal writing training! Fear no more -- you?re only one week away from clearer, more confident writing. This unique course includes one work-week (five days)  more...

Brilliant Business Writing and Communication This course helps business professionals write with confidence and precision while learning the principles of effective communication.  more...

Brilliant Business Writing and Communication ...helps business professionals write with confidence and precision while learning the principles of effective communication with their own writing coach. What does a business letter say about your company? What does a memo say about you? Countless business professionals are not trained writers, yet they`re expected to write every day, producing letters, proposals, and e-mail messages that  more...

Learn How To Write Effective Persuasive Written Communication ...hey are not predisposed to do so, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. You will begin with the creation of a baseline written document. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will be given a series of 5 specific steps and corresponding  more...

How to Make any Event Special This course explores aspects of event planning. This course explores event planning for business or personal settings. By exploring ways to streamline the event planning sequence, this course helps students plan their events from the ground up. Additionally, students create valuable templates that will assist them in future event planning.  more...

ADA Training & Certification Program Learn how to administer the federally-mandated ADA rules and earn a "Certified ADA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. The Americans With Disabilities Act (ADA) requires employers with 15 or more employees to provide qualified individuals with disabilities an  more...

Lean Manufacturing Personal Training Library ...rse includes tutorials on over 50 data analysis tools and helps the student determine when and where the various tools can most effectively be applied in the problem-solving process. (2 Units; 2 Assessments; Approximately 7 hours of training.) Mistake-Proof It! training includes a comprehensive background on techniques as well as the steps required to implement those techniques. Over 150  more...

Personal Protective Equipment ...new safety course, Personal Protective Equipment not only helps your organization meet OSHA safety standards and regulations, it launches each employee on a mission to protect their heads, face and eyes, hearing, hands and arms, skin, feet, and bodies against heat and cold hazards by using proper PPE. Protect each worker with the knowledge and equipment to fly by the potential hazards they face  more...

Introduction to Respondus ...on the basic use of Respondus a test generation tool, and helps you discover how to integrate online assessments into your classroom. This course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers. If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education  more...

Integrating Technology in the Classroom ...helps educators to incorporate the Internet and computers into the classroom learning environment. The course completion is set for 90 Days but the student can take less or more time to complete (1 year max). Make use of your technlogy skills in a classroom environment - (30+ Hours, On-line) The Integrating Technology in the Classroom Library of online courses has been developed to help  more...

Write for Business-Proofreader`s Guide-eBook The Proofreader`s Guide is a handy, quick reference guide containing all the information you need to accurately proofread your documents. The Proofreader`s Guide is a handy, quick reference guide containing all the information you need to accurately proofread your documents. This easy-to-search eBook covers punctuation, capitalization, spelling, usage, grammar, and more. The concise explanations,  more...

Choosing a Renewable Energy Installer ... questions to ask potential installers? This online class helps you locate installers, and covers important considerations and characteristics to look for. Also, we cover installation considerations, including what you can do to help. Student has access for 30 days but may complete the course sooner. Choosing a Renewable Energy Installer With the amount of money you`re spending on a solar or  more...

Coaching For Performance ...helps participants develop a structured approach to coaching. It helps them to recognize good coaching opportunities and plan successful coaching programs. It helps them to prepare and carry out productive coaching sessions and adjust their coaching style to suit the person and the situation. This course can be completed as quickly as you care to. Student is given 90 day access. Coaching For  more...

Complaints And Angry Customers ...mer Complaints. The Complaints and Angry Customers course helps sales and service providers understand how to approach the more difficult and challenging situations they ™ll encounter. It provides participants with a 6 step method for handling complaints, communication strategies for staying in control and for soothing feelings that are running high. And it equips participants with a  more...

E-mail Gems ... of the junk mail cluttering mailboxes today? E-Mail Gems helps participants develop screen savvy as they create electronic messages readers view not as junk but as gems. Welcome to E-mail Gems Do e-mail messages in your company resemble screen versions of the junk mail cluttering mailboxes today? E-Mail Gems helps participants develop screen savvy as they create electronic messages readers  more...

Expert Certificate Course in Medical Transcription with Work Placement Program ...t with companies that have openings. WPP Benefits Summary Helps qualified grads find jobs sooner Qualified students can test for job placement with our participating MT companies upon graduation Eliminates "pounding the pavement" and cold calling companies Customary two-year work experience requirements waived May include both full-time and part-time work As a student registered in any of our  more...

Introduction to Writing Speeches and Presentations This course focuses on how to write speeches and presentations Designed for people who want to develop skills in preparing speeches and presentations, this course covers the three basic types of speeches (Narrative, Informative, and Persuasive) and how to write them. Coursework focuses on the anatomy of a speech, the three basic types of speeches and the elements that go into making each one  more...

Leadership and Teamwork Leadership And Teamwork Leadership & Teamwork introduces novice leaders and managers to the leadership styles and management approaches that are effective in today? s working environment. It helps them assess their leadership qualities, strengths and weaknesses, and understand how teams work, interact and grow so they can manage their team from co-existence to collaboration, from inception to  more...

Learn How to Write Persuasive Web-Based Text ...hey are not predisposed to do so, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. Course access is given up to 90 days. Mentor debriefing at end of course. Learn How to Write Persuasive Web-Based Text The main objective of this course is to equip you with a proven technique, method and persuasive writing technique. This course is  more...

Senior Professional In Supply Management (SPSM ®) Certification Program ...our Purchasing Certification Application. The application helps you compile all of the documentation necessary to earn your SPSM Certification. You don`t need to work on this application until you`ve passed the SPSM Exam. You will receive a certificate of completion as you successful complete each of the six required classes. Following successful completion of the SPSM Certification Exam you  more...

Speak Smart: - Oral Grammar Grammar glitches, ranging from glaring to subtle, cause a speaker to sound uneducated because listeners generalize an overall lack of knowledge when hearing such mistakes. Welcome to Speak Smart: - Oral Grammar Grammar glitches, ranging from glaring to subtle, cause a speaker to sound uneducated because listeners generalize an overall lack of knowledge when hearing such mistakes. This program  more...

Write for Business with Companion CD ...ation handbook for professionals in every business field, helps promote effective written and oral communication skills. *Shipping and handling outside the continental United States (Alaska, Hawaii) is extra. For more information contact * Write for Business, an award-winning business writing and communication resource for professionals in every business field, helps promote effective written  more...

Build Your Own BIZ - Employee Handbook ...is course will help you develop an employee handbook that helps you communicate the mission, vision, and objectives of your company. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this  more...

Leadership and Teamwork ...t are effective in today ™s working environment. It helps them assess their leadership qualities, strengths and weaknesses, and understand how teams work, interact and grow so they can manage their team from co-existence to collaboration, from inception to high performance. This course may be completed as quickly as you care to do so. You will have 90 days unlimited access regardless.  more...

Helping Teachers Integrate Web 2.0 Tools Into the Classroom Curriculum ...helps educators learn, use, and then integrate the latest Web 2.0 tools into their classroom curriculum. Throughout each of the 20 courses, educators answer questions to build their own Curriculum Integration Plan. This personalized action plan will help them integrate these technologies into their classroom curriculum. Enjoy this course for one full year access. Integrating Web 2.0 Tools Into  more...

Strategic Management - Corporate Implementation This course focuses on the corporate implementation phase of strategic management. There are three steps involved in corporate implementation. The first step is to develop action plans and functional tactics. Action plans guide strategic implementation by specifying a firm's given tasks for a particular period, while functional tactics are short-term activities that a firm undertakes to implement  more...

HIPAA Privacy Rules ...sary, and to know the history of disclosures. This course helps covered entities recognize the key provisions of HIPAA, how their organizations are affected by HIPAA, and how the privacy rules impact upon them. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note,  more...

HIPAA Implementing Privacy Rules The Health Insurance Portability and Accountability Act (HIPAA) mandates how healthcare plans, providers, and clearinghouses store and transmit individuals' health information. Implementation of and compliance with the HIPAA privacy rules is mandatory. These rules present significant challenges to the day-to-day operations of organizations involved in the healthcare industry. Organizations that  more...

HIPAA Evaluating the Impact of the Privacy Rule ...l need to implement changes at the workplace. This course helps employers evaluate the impact of HIPAA privacy requirements upon their organizations. It teaches them which practices they will need to change and whether they may qualify for certain exceptions. In addition, this course will help employers develop strategies to meet requirements by assessing the gap between what is required by the  more...

The Principles of Financial Management Financial management is a key tool in controlling and directing the resources of any business organization. Managers--not only financial professionals but also managers whose responsibilities are largely non-financial--can use this tool to generate and analyze the financial information that is essential to decision making in business. Understanding the principles of financial management helps all  more...

Enhancing Listening Skills ... by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your co-workers, solve problems, and be successful in your work. However, most people don't listen very well. This course will help you to improve your ability to listen to others. You will learn the skills you need to understand what people say, read their  more...

Presenting Successfully There are a number of basic types of presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a  more...

Excellence in Internal Customer Service In today's fast-changing and highly competitive business climate, offering excellent customer service has never been so important. But what about taking a different approach? Has your organization tried looking inwardly to find the answers to offering great service? Organizations consist of an independent chain of individuals and functional units, each taking inputs from one another and turning  more...

Managing Challenges in Customer Service ...s with speed, skill, accuracy, and composure. This course helps CSAs to manage these challenges successfully. It teaches CSAs effective techniques for handling aggressive callers, such as controlling, outraged, and threatening customers. It also teaches CSAs practical methods of managing nonaggressive but nonetheless difficult callers, such as customers who demand excessive amounts of call time  more...

Cross-selling in a Customer Service Call ...a, and assessing and qualifying sales opportunities. This helps CSAs avoid uncomfortable situations in which they might possibly lose a customer. In the course lessons, you'll learn effective methods for securing sales such as proposing and presenting solutions, handling objections and closing the sale. These additional call skills will help you perform your tasks more effectively. Flexible  more...

Advanced Six Sigma The Improve Control Phases of DMAIC ...rove phase in the DMAIC model of Six Sigma implementation helps the practitioners to generate solutions, select the best solution, and implement it to improve the performance of processes. The Control phase is the final phase of the DMAIC model. It enables the Six Sigma team members to apply a set of tools and techniques to maintain the new improved process. Learn To: Understand  more...

Advanced Six Sigma The Measure Analysis Phases of DMAIC ...ysis phase in the DMAIC model of Six Sigma implementation helps practitioners set standards for performance and quality. Subsequently, these metrics are studied to understand the issues and the causes that deter conformity to the specified standard. This in turn facilitates both preventive and corrective action. Learn To: Understand the role of data in the implementation of Six  more...

Advanced Six Sigma The Define Phase of DMAIC ...acteristics. Understand the 5 Why technique and how it helps in understanding customer needs. Establish Process Maps as a necessity for Six Sigma companies. Define the scope of your project using SIPOC. Discuss how a Deployment Map can identify problems and wastes in a process. Audience: This course is intended for individuals pursuing a Six Sigma Green Belt or Six Sigma  more...

Introduction to Data Warehousing ... with the basic concepts of data warehousing, this course helps you understand the processes involved in and the architecture of data warehousing. The tools involved in analyzing the warehouse data will also be covered. Finally, you'll learn about the Oracle data warehouse. L earn To: Identify the basic concepts and terminology of data warehousing. Identify the different  more...

Oracle Form Builder Enhancing the User Interface ...ies based on Oracle Developer/2000 Release 2. This course helps participants learn how to create input and non-input items, and support text items with Lists of Values (LOVs) and editors. Additionally, users will learn to create triggers and add functionality to them. L earn To: Create input and non-input items. Create Lists of Values (LOVs) and Editors that are Form Builder  more...

Oracle Report Builder Controlling Reports ... is based on Oracle Developer/2000 Release 2. This course helps participants learn how to develop report templates, code PL/SQL triggers in a report, and use Report Builder's built-in package. Finally, building reports for different environments will be covered. L earn To: Identify the regions of a report template. Modify template regions Register a predefined template. Add an  more...

Oracle Form Builder R6 Forms Fundamentals ...apabilities of Oracle Developer. In addition, this course helps learners to run, create, and customize a form module. L earn To: Identify the key features, components and capabilities of Oracle Developer. Identify the features of the Form Builder environment. Run and create a basic form module. Customize a form module. C ontent Emphasis Skills-Based A udience  more...

Microsoft Works Suite 2005 Creating Databases ...helps the learner create databases by covering Works Database essentials such as working with databases, fields, records, forms, and reports. It also covers database fundamentals such as the Works Database interface and database views. Learn To: Identify components of the Works Database interface. Create a database from an existing template. Identify the steps to create a  more...

International Business Essentials The Global Business Environment ...operates, how culture affects international business, and helps students become familiar with foreign exchange. The program covers various cultural orientations, teaches students how to apply foreign exchange rate equations, and offers cultural overviews of Africa, Asia, Europe, the Middle East, and the Americas. The program focuses on the importance of being culturally competent. Students also  more...

Time Management Developing a Plan ...helps students understand time management by helping them determine how they currently spend time, offering ways for them to spend time more efficiently. The program covers how to evaluate the use of time, how to identify goals and set priorities, and how to develop an overall time management plan. The program focuses on the Pareto principle and how it affects the use of time on a daily basis.  more...

CIW Enterprise Specialist Part 2 CORBA Servers Adv Features Security ...ave knowledge of Object-Oriented Programming. This course helps candidates prepare for CIW Enterprise Specialist exam number 1D0-442. In addition, the learner should have taken the first part of this series, 87061. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time  more...

CIW Enterprise Specialist Part 3 EJB Framework Session Beans ...ave knowledge of Object-Oriented Programming. This course helps candidates prepare for CIW Enterprise Specialist exam number 1D0-442. In addition, learners should have taken the first two parts of the series, 87061 and 87062. Deployment Options Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 4 to 6 hours 87063 Objectives  more...

CIW Enterprise Specialist Part 4 EJB Deployment EJB Clients Entity Beans ...ave knowledge of Object-Oriented Programming. This course helps candidates prepare for CIW Enterprise Specialist exam number 1D0-442. In addition, learners should have taken the first three parts of the series, 87061 - 87063. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total  more...

CIW Enterprise Specialist Part 5 CMP EJB Transactions Security ...ave knowledge of Object-Oriented Programming. This course helps candidates prepare for CIW Enterprise Specialist exam number 1D0-442. In addition, learners should have taken the first four parts of the series, 87061 thru 87064. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total  more...

Organizational Skills Managing Information ... Understand how the INFO Process helps you manage information. Note appropriate information on your information chart. Focus your information on your job priorities. Throw information away when necessary. File information effectively. Categorize information  more...

Leadership Development Leading the Way ...helps you develop an understanding of the characteristics a leader should possess. You will use your leadership skills to unite followers and successfully complete an expansion project for your organization. Learn To Understand the difference between managers and leaders. Develop important leadership traits.  more...

Employee Performance Providing Feedback ...helps managers and employees develop the skills needed to give constructive feedback-both praise and criticism-to subordinates or peers. They learn the role feedback plays in improving performance and when and how to deliver feedback so that it can be 'heard' by the recipient. Learn To Use proven processes for giving constructive feedback to subordinates,  more...

Managing High Performers Defining Finding High Performers ...ng High Performers: Defining and Finding High Performers, helps the learner to better identify high performers and, having recruited them, monitor and meet their needs. High performers must be motivated, and this course includes practical guidelines for establishing trust and building rapport with them. It also offers advice on how to successfully recruit high performers. Learn To  more...

CIW Site Designer Curriculum Course Overview This curriculum introduces Web design concepts, page layout, usability, navigation, graphics and multimedia. Other topics covered include Web technologies, Web site development tools, basics of using Microsoft FrontPage, Macromedia Dreamweaver and Allaire HomeSite, JASC Paint Shop, in addition to advanced Web design technologies and concepts, including XML, HTTP servers,  more...

CIW Site Designer Part 1 Web Design Concepts Site Development ...ecurity, and using the Internet for business. This course helps prepare candidates for exam 1D0-420. Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 7 hours 87021 Objectives Unit 1: Web Site Design Concepts 3 hours  more...

CIW Site Designer Part 2 Basic Web Technologies ... the first part in this series, course 87021. This course helps prepare candidates for exam 1D0-420. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 7 hours 87022 Objectives Unit 1: HTML Concepts 3 hours •  more...

CIW Site Designer Part 3 Using FrontPage Dreamweaver HomeSite ...wo parts of this series, courses 87021-87022. This course helps prepare candidates for exam 1D0-420. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 7 hours 87023 Objectives Unit 1: FrontPage 2000: Basic Features  more...

Oracle Database 10g PL SQL Fundamentals Part 2 ...helps them understand the benefits of this programming language. Students learn to create anonymous PL/SQL blocks. They learn to declare variables and trapping exceptions, develop stored procedures, functions, packages and database triggers. Learn To: Identify features of PL/SQL blocks within a subprogram. Match types of PL/SQL named blocks with their descriptions. Match  more...

Managing High Performers - Defining and Finding High Performers Managing High Performers: Defining and Finding High Performers, helps the learner to better identify high performers and, having recruited them, monitor and meet their needs. High performers must be motivated, and this course includes practical guidelines for establishing trust and building rapport with them. It also offers advice on how to successfully recruit high performers..  more...

Writing to Reach the Audience Business writing is effective only when it informs or prompts the reader in the manner you, the author, desire. Whether your intended reading audience consists of one person or fifty, those readers will determine what kind of content you include and how you present it. If you were writing instructions for a child on how to answer the phone, it would sound very different from the same instructions  more...

Effective Telephone Techniques This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology  more...

Failure Mode and Effect Analysis ... and reliability early in the development cycle. The FMEA helps keep products that fail to meet form, fit, or function requirements, from reaching the customer by helping to identify potential failures and recommending corrective action for fixing these failures or reducing their potential occurrence. This course examines possible applications of an FMEA and looks at how the FMEA process works.  more...

Special Design Tools Creative solutions to problems are easily recognizable, after they have been created. But how does one arrive at the solution in the first place? This course examines how TRIZ and axiomatic design have been developed to aid design decision making and related problem solving. It looks at the work of Genrich Altshuller, an engineer born in the former Soviet Union in 1926, who worked in the Soviet  more...

Identifying Your Hazardous Waste ...dentifying hazardous wastes according to RCRA regulations helps environmental professionals to determine how the waste must be managed. This course covers identification of hazardous wastes, characteristics of hazardous wastes, and universal and miscellaneous wastes according to RCRA regulations. Discarded material and excluded hazardous wastes will also be discussed in detail. Apart from  more...

Identifying Your Hazardous Wastes ...dentifying hazardous wastes according to RCRA regulations helps environmental professionals to determine how the waste must be managed. This online course covers identification of hazardous wastes, characteristics of hazardous wastes, and universal and miscellaneous wastes according to RCRA regulations. This course also discussed discarded material and excluded hazardous wastes in details.  more...