Online High eLearning - Training Resources

Introduction to Technical Writing for Industry ...e the rewarding career of a technical communicator in the high-tech industry. If you want to become a technical writer, or if you have just become a technical writer and wonder what the job and the profession may involve, this course will introduce you to an exciting and rewarding career in technical communication. You?ll learn what tasks you will do, how your work fits into the organization?s  more...

A Fast Track Approach to Making Money as a Freelance Writer (Self-Directed) Designed to aid individuals interested in increasing their income as a freelance writer. Designed for individuals interested in becoming a freelance writer. This course provides methods that work and help budding writers to put their careers in high gear or assist individuals desiring a new career to get started. This course demonstrates proven methods other writers have used through strategies  more...

An Introduction to Food Handling Safety and Sanitation An overview of proper food handling while maintaining a high quality environment.  more...

A Fast Track Approach to Making Money as a Freelance Writer (Instructor-Led) Designed to aid individuals interested in increasing their income as a freelance writer. Designed for individuals interested in becoming a freelance writer. This course provides methods that work and help budding writers to put their careers in high gear or assist individuals desiring a new career to get started. This course demonstrates proven methods other writers have used through strategies  more...

Learn MS Explorer 2000 online with eBooks! ... world. The product you are about to purchase is the same high quality software training system proven in thousands of classrooms and hundreds of offices worldwide. Each software skill is explained in terms of the overall concept and its typical use. This is followed by a series of step-by-step instructions. Practical applications and examples are used to illustrate each skill. All complete  more...

Learn MS Access 2000 online with eBooks! ... world. The product you are about to purchase is the same high quality software training system proven in thousands of classrooms and hundreds of offices worldwide. Each software skill is explained in terms of the overall concept and its typical use. This is followed by a series of step-by-step instructions. Practical applications and examples are used to illustrate each skill. All complete  more...

Learn MS Excel 2000 online with eBooks! ... world. The product you are about to purchase is the same high quality software training system proven in thousands of classrooms and hundreds of offices worldwide. Each software skill is explained in terms of the overall concept and its typical use. This is followed by a series of step-by-step instructions. Practical applications and examples are used to illustrate each skill. All complete  more...

MS Word 2000 CoursePak Textbook CD This is the same high quality MS Word software training system proven in thousands of classrooms and hundreds of offices worldwide.  more...

Cisco CCNA WAN Protocols HDLC, PPP ...ame format. This unit further discusses protocols such as High-Level Data Link Control (HDLC), Link-Access Procedure, Balanced (LAPB), IEEE 802.2, and Qualified Logical Link Control (QLLC). The HDLC frame format compared with the SDLC frame format will be taught and it explains steps to configure and monitor HDLC protocol. Finally, in this unit, you will also learn that among topologies  more...

Leadership and Teamwork ...eam from co-existence to collaboration, from inception to high performance. This course may be completed as quickly as you care to do so. You will have 90 days unlimited access regardless. Leadership And Teamwork Leadership & Teamwork introduces novice leaders and managers to the leadership styles and management approaches that are effective in today?s working environment. It helps them  more...

Managing Meetings ...ations you might encounter, and it will help you to build high performing teams that are flexible, creative and light on their feet. Managing Meetings Managing Meetings will help you to shape the way your team communicates and works together. It will equip you with techniques to make the best of any challenging people and situations you might encounter, and it will help you to build high  more...

Search Engine Training Workshop (With Trial Software) ... How can you learn what to do to get your web site ranked high in the engines? By completing each lesson, students will look at all the strategies in the search positioning process through analyzing their site, handling of keywords, basic HTML coding, making of Information pages, and more. Each lesson will build on the previous one, offering the opportunity to learn the basic requirements for  more...

Productivity Management & Leadership Success Training Program ...ctive method of addressing issues of low employee morale, high turnover, and poor productivity/quality. This course evaluates the pros and cons of older and outdated methods of Productivity Management and proposes a new eclectic method with 3 years of proven research efficacy to back it up. The benefits of learning this new method of personnel motivation will improve productivity, morale and  more...

Phlebotomy Technician Career Training ...fication Requirements To become certified you must have a high school diploma or G.E.D. and complete classroom lectures. You must complete a clinical rotation at a physician office or laboratory where you can obtain the necessary clinical hours obtaining 100 venipunctures and 25 fingersticks. It will be necessary to pass a national examination which indicates you have met the standards of  more...

Listening Skills for the Workplace ...xecutives, studies show that time spent listening is even higher-55% or more on the average each day. More than 35 general business studies conducted over the past few years demonstrate that listening-centered communication improves results. The studies demonstrate that: Schools devote too little direct instruction in to listening as part of their language arts curricula even though it is a  more...

Leadership Assessment Profile ...es for development. Jobs that have the best potential for high career satisfaction. The information contained in your Profile may clarify how you think about yourself as a leader, which, in turn, may be useful to you as you consider such key questions as:Which aspect of business should I study next? How can I leverage my strengths and compensate for my weaknesses? How can I achieve an optimal  more...

Lab Safety and Chemical Hygiene In this course, you will learn about the requirements employers must meet to ensure a safe laboratory environment for their employees. It also walks you through creating an effective and comprehensive Chemical Hygiene Plan including basic components, general laboratory safety practices, facility and operation safety rules, chemical hazard identification, and other general safety topics that relate  more...

Instructor Led-Search Engine Training Workshop ...is crucial that you learn how to get your web site ranked high in the engines. Using our unique software program will provide you with valuable information about your rankings in the search engines and will inform you when those rankings change. For the program to be of maximum benefit, you must ?tweak? your website by analyzing it and making the changes necessary to ensure its success. By  more...

Information Technology Infrastructure Library (ITIL) ...high level introduction to the concepts, terms, benefits, and relationships within the core IT Service Management processes and functions, according to the Information Technology Infrastructure Library (ITIL) best practice framework. ITIL is becoming the standard of choice for many organizations in terms of operating IT practice as well as demanding ITIL certification for their employees. This  more...

How to Successfully Manage a Small Business Pay Per Click Advertising Budget ...s now offers you a benefit of instant traffic. To achieve high rankings with the search engines can take 4-6 months with a new site, but with pay-per-click search engines people find you immediately after you setup your account and your bidding request is approved. This tutorial is designed to take you step by step through the process with goto.com the most popular of the pay-for click search  more...

HTML 4 ...o meet the next deadline, Robb can be found floating on a high-mountain lake with a fishing pole in hand.Enroll today in this course to start your learning. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of this interactive online video  more...

Fall Protection ...ding, from manholes to elevator shafts, and from roofs to high-rises. Hazards can result from being at an elevation, from being at ground level, or from falling objects. In this complete course your employees will not only learn the OSHA requirements for all types of safety equipment, but will also be trained to identify and avoid situations that might result in a fall hazard. If you have a  more...

Expert Purchasing Management ... is a way for you to learn how to meet and exceed today's high standards for purchasing management excellence. The highly personal and interactive online course ?Expert Purchasing Management? will teach you everything you need to know to lead your purchasing department to new levels of success! Frequently Asked Questions How long will it take me to complete the course? The amount of time it  more...

Effective Management Principles Within the Law ...ss conflicts; low morale and productivity; wasted talent; high and costly turnover; and lawsuits based on privacy violations, discrimination, harassment, wrongful termination, among other things. As the workforce and legal mandates have grown more complex, the need for both managerial skills and awareness of the legal ramifications of management decisions has increased dramatically. Employers  more...

Dental Office Professional Certificate Program This comprehensive program allows you to work at your own pace under the guidance of an online dentist instructor. Dental Office Professionals are in high demand across the country. They hold clerical positions in dental offices and answer telephones, greet patients, update and file patient medical records, fill out insurance forms, handle correspondence and schedule appointments. This course is  more...

Customer Service Plus ...asics of customer service and how to consistently provide high-quality customer service. User is given 1 year access to this course. Customer Service Plus The difference between success and failure in today?s business environment is customer service. In this course you?ll learn the basics of customer service and how to consistently provide high-quality customer service. Your expert-led  more...

CSS ...o meet the next deadline, Robb can be found floating on a high-mountain lake with a fishing pole in hand.Enroll today in this course to start your learning. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the video instruction is close to  more...

Comprehensive Online Instructor Certificate Program ...otential. With courses tailored to college faculty and to high school teachers, this comprehensive program includes self-paced, instructor-facilitated, and instructor-led courses. You will learn about both the technology and the pedagogy of online learning, and experience it as your students would. This is an intensive certificate program comprised of six courses in which you will learn to  more...

Cisco CCNA Complete Set This complete set of 12 Units is designed to teach the student the necessary materials and understanding of Cisco Routers and to prepare the student to take the Cicso Certified Network Associates exam to gain the IT certification of CCNA. This course covers Cisco training preparatory to taking the CCNA exams. Subjects covered are Cisco CCNA Internetworking Fundamentals, the OSI Reference Model,  more...

Certificate in Technical Writing For Current Technical Writers ...Writing program is Instructor-Led, meaning you learn from highly qualified industry and tech writing university faculty. The Certificate for Current Technical Writers is specifically developed for those seeking some of the following: A valid Certificate for work they engage in the workplace. Further develop their technical language and communication skills. Improve and update their technical  more...

Certificate in Technical Writing ...g (Basic Level) is Instructor-Led, meaning you learn from highly qualified industry and tech writing university faculty. The Certificate in Technical Writing (Basic Level) is specifically developed for those seeking some of the following: A valid Certificate for work they engage in the workplace. A new direction with a career. Further develop their technical language and communication skills.  more...

Career Assessment Profile ...es for development. Jobs that have the best potential for high career satisfaction. The information contained in your Profile may clarify how you think about yourself as a leader, which, in turn, may be useful to you as you consider such key questions as:Which aspect of business should I study next? How can I leverage my strengths and compensate for my weaknesses? How can I achieve an optimal  more...

Build a Powerful Marketing Strategy--Instructor-Led ...g the football would decrease the national statistics for high-school drop-out rates? The message is noble and potentially appealing to teenagers, but probably not enough to encourage them to spend their allowance on your product. Now, add another element to the equation: try to sell the footballs to parents of teenagers. Perhaps the message would be more effective. These are extreme examples  more...

Build a Powerful Marketing Strategy--Self-Directed ...g the football would decrease the national statistics for high-school drop-out rates? The message is noble and potentially appealing to teenagers, but probably not enough to encourage them to spend their allowance on your product. Now, add another element to the equation: try to sell the footballs to parents of teenagers. Perhaps the message would be more effective. These are extreme examples  more...

Leadership and Teamwork Leadership And Teamwork Leadership & Teamwork introduces novice leaders and managers to the leadership styles and management approaches that are effective in today?s working environment. It helps them assess their leadership qualities, strengths and weaknesses, and understand how teams work, interact and grow so they can manage their team from co-existence to collaboration, from inception to high  more...

Wordtracker Tutorial - Sneak past your competition with the right keywords! This tutorial will show you how to efficiently and effectively use the Wordtracker keyword search service to identify those keywords and keyword phrases that few websites are indexed for in the search engines. Optimizing your site for these keywords or phrases greatly increases your chance for ranking high in search engine results!  more...

Pay Per Click Search Engines-Boost Traffic to your Site The advent of pay-for click search engines now offers you the benefit of instant traffic. Achieving high rankings with the search engines can take as much as 4-6 months with a new site. With pay-per-click search engines people find you immediately after you set up your account and your bidding request is approved.  more...

Complaints And Angry Customers Complaints And Angry Customers The Complaints and Angry Customers course helps sales and service providers understand how to approach the more difficult and challenging situations they?ll encounter. It provides participants with a 6 step method for handling complaints, communication strategies for staying in control and for soothing feelings that are running high. And it equips participants with  more...

Adobe After Effects CS3: Essentials Adobe After Effects CS3: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best  more...

Creating an Effective Sales Team Course description -- Leadership is the most important element of a sales forcea s success, and it has some unique challenges. In this course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results. There are suggestions and tools for creating a cohesive team, developing a high level of commitment to goals, and coaching sales professionals for  more...

How To Master Team Building Course description -- Meeting business objectives and maximizing resources requires effective teamwork, and this bundle will build the basic competencies that will ensure your teams are organized, goal-oriented, and customer-focused. Together they provide a toolkit of effective techniques and strategies for building high-performing teams in any function or discipline. IMPORTANT NOTE: INTERNET  more...

Delivering High-impact Sales Presentations The most important meeting you'll have with your client is when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the strategic account sales (SAS) approach--presentation.  more...

Delivering High-impact Territorial Account Sales TAS Presentations In this course, you'll learn about the third major component of the territorial account sales approach--presentation. Your presentation is the most important meeting you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of hard work, so when you make your sales presentation, you want it to  more...

Designing a Database Server High Availability Solution for SQL Server 2005 To select the appropriate database storage design for a high availability scenario and identify a suitable replication solution  more...

Strategic Planning ...high-value contracts is fiercely competitive, with buyers setting stringent criteria by which to judge prospective key suppliers. Success at this level requires knowledge of these criteria and an awareness of what will be required to ensure that your proposition is viewed most favorably. Using "stripped down" project management techniques, this course outlines the analysis and planning  more...

Progressing through the Complex Sale High-value purchases impact across the whole organization. So it's not surprising that these buying decisions are made by those at the top. But getting to these decision-makers isn't easy, which is why selling at an executive level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at supplying those resources.  more...

Communication Skills to Fast-track Your Career ...high-speed modem or two tin cans and a string? If you want to put your career on the fast track, you'll have to communicate with the best of them. In this course, you'll sharpen your listening skills and improve your written and oral communication skills as well. Finally, you'll put it all together to produce audience-pleasing presentations. Communicate effectively and you'll move right up the  more...

Evaluating Brand Effectiveness ...hods that will test brand awareness, brand image, low and high level brand associations, brand recall, and brand recognition. All of these tests reveal motivation as to why consumers purchase and remain loyal to your brand.This course concludes by explaining the importance of a brand equity measurement system and all of its pertinent components. Through the use of brand audits and tracking  more...

The Automotive Industry Overview Version 2 ...nnovation, automotive companies are challenged to deliver higher value more efficiently than ever before. This dynamic automotive environment is also characterized by increasingly sophisticated consumers and redefined supplier relationships. Although regions such as South and Central Asia, South America, and Eastern Europe present enormous opportunities for the automotive industry, it is very  more...

The Oil and Gas Industry Overview Version 2 ...is voracious demand have pushed oil prices to an all-time high. Big oil companies, even while investing heavily in exploration, technology, operational improvement, and research and development, are still left with huge surpluses in an industry so far known only as a modest return. In reality, there has never been a more challenging time for the oil and gas industry. While oil companies face  more...

The Pharmaceutical Industry Overview Version 2 ...issues. In order for companies to remain competitive in a highly regulated and rapidly changing pharmaceutical industry, they must constantly improve the way products are developed, produced and marketed, and the way the supply chain is managed. This course provides a high-level overview of the pharmaceutical industry environment, including its key players, business model, structure, and  more...

The Food and Beverage Industry Overview Version 2 ...ly chain and infrastructure needs. This course provides a high-level overview of the food and beverage industry environment, including its relevant business and regulatory issues, key players, trends, and infrastructure. The course explores the issues that the industry is facing in today's market, and examines solutions industry leaders are using to overcome them. The intention of this course  more...

The Health Care Industry Overview Version 2 ...fective care to its patients. In addition, operating in a highly regulated environment, industry players need to constantly adjust their systems and processes for compliance. As a result, they are fine-tuning their business strategies and turning to information technology to eliminate inefficiencies in the value chain, to address issues of access, to improve quality, and to reduce cost. This  more...

The Retail Industry Overview Version 2 Retail is one of the largest industries and one of the most visible to consumers. The retail industry includes businesses such as automobile dealers, retail gas stations, and department stores. Over the years, it has gone through various sales-channel shifts, from catalog sales to online selling. Yet, throughout these changes, the brick-and-mortar stores have remained strong. In today's retail  more...

Facilitating Difficult Situations How do you deal with the group that has an exceptionally dominant person who doesn't let anyone else have say, or trivializes the contributions of others? How do you keep a faction from taking over? What is the best means of handling direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting and/or success? What is the best way to  more...

Working with Temporary Agencies ...high productivity at a reasonable price and inefficiency regardless of price. To efficiently manage peak time and special project staffing requirements, you need to be able to work with temporary agencies. This course will develop your skills at using temporary agencies to meet short-term staffing requirements. Applying these important strategies will help you hold down costs, hire qualified  more...

Understanding Technical Professionals As a manager, have you felt that technical professionals are sometimes difficult to understand? Do you find that the usual management models are not as effective as they could be? This course explains the ways in which these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new  more...

Models for Managing Technical Professionals ...high value on autonomy, managing their time and resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of ways to motivate, manage, and lead  more...

Management Tools and Metrics ...mer Support Specialist (CSS). To ensure this consistently high level of service, the CSS can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is expected to use when dealing with individual customers and participating in the overall operation of the Support  more...

Inbound Call Centers People Management ... personnel policies. Have you ever wondered how to attain high agent performance and low employee turnover? This course will show you how. You'll learn about calculating agent requirements, building workforce schedules, and conquering employee absenteeism. Finally, this course will present procedures that are necessary to keep a call center running smoothly. This course will equip you with the  more...

Call Center Communication Skills Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities,  more...

Difficult People in the Workplace Environment ...ician told you that your blood pressure is at an all-time high? If you answered "yes" to any of these questions, it's probably time for you to learn to deal with difficult people at the office. This course will guide you in your journey to coping effectively with difficult people. You'll learn step-by-step methods and processes to help you identify difficult people to cope and communicate with  more...

The Client-Consultant Relationship Getting to know your clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization,  more...

Emotional Intelligence in the Workplace ...omeone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and increased  more...

What to Do When the Going Gets Tough ...iating can be challenging, especially when the stakes are high. It's possible to be suddenly stopped in your tracks when an event or circumstance sends the whole deal reeling. Have you ever been involved in a tough negotiation? How did you handle it? Moving past the glitches in negotiation requires savvy and an ability to stay focused on your ultimate goal no matter what it takes to get there.  more...

The Process of Interpersonal Communication It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of  more...

Technologies for Highly Available Solutions in a Windows 2000 Environment To describe the various technologies used for high availability with Microsoft Server products  more...

Portfolio Management Process Groups The processes involved with portfolio management are meant to enhance the likelihood of a portfolio yielding the intended results. However, these processes should only be used as guidelines; portfolio management teams are always the ones who will make the decisions about how much of the processes they will use and how rigorously the processes will be implemented. Portfolio managers and team  more...

Team Conflict The Seeds of Dissent ...Team." If there's anything that's predictable about these high-powered teams, it's the inevitability of conflict. Many teams fail to recognize that there's power in conflict. Healthy dissent actually breeds team success, and that's the essence of this course. What do you need to know about the roots of conflict and team dynamics to help cultivate a healthy mindset about conflict? At the end of  more...

SQL Server 2000 High Availability To describe the high availability of SQL Server 2000  more...

Overview of SQL Server 2000 To provide a high-level overview of SQL Server  more...

SQL Server 2005 High Availability and Disaster Recovery To implement database mirroring, log shipping, database snapshots, and data replication in SQL Server 2005  more...

Advanced Project Leadership - Organization Strategy and Business Needs ...ds teaches project managers how to be successful managing high profile projects in large corporations by learning how to navigate different organization types, and what role project management plays in the different organization types. You will acquire the skills necessary to determine company strategy and the process to use that knowledge to determine whether or not the project supports  more...

Advanced Project Leadership - Navigating Corporate Structures ...the corporate environment, in particular as it relates to high-profile projects. First, you will learn how to identify different types of stakeholders, and how they may influence the project. You will learn how to deal with stakeholders Hidden Agendas. You will also learn about project sponsors, and how their position in an organization's structure affects their responsibilities towards a  more...

Team Leadership - Developing a High-Performance Team Team Leadership: Developing a High-Performance Team gives the student an overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team, steps for developing a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance  more...

Overview of SQL Server 2000 To provide a high-level overview of SQL Server  more...

Advanced Project Management - Project Management Maturity In Advanced Project Management: Project Management Maturity, you will learn how projects are typically managed and what processes and tools usually exist at each of the five maturity levels. You will also learn how to assess a department or organization's maturity level, obstacles that prevent attaining high maturity levels, and how executives can promote project management.  more...

General Coding Best Practices To outline the best practices for writing high quality methods, expressions, variables, arrays, loops, and if statements, and to describe recommended practices for writing readable code  more...

Programming Techniques and Strategies To outline the high-level considerations for producing good code  more...

Launching Successful Virtual and On-site Teams ...aunched. Quickly moving an on-site or a virtual team into high-performance mode takes planning, strategizing, and a seamless launch. In this course, you'll learn techniques for setting up a successful team that can be applied to an on-site or a virtual environment. First, you'll learn strategies for selecting high-performing team members. Next, you will gain the knowledge and skills for setting  more...

Leading High-performance On-site Teams Successful on-site teams are characterized by clear direction, team member trust, and effective communication and conflict-resolution strategies. In the early stages of team development, leaders must set up structures and processes that support the development of these team characteristics. This course offers strategies for leading an on-site team during the first two stages of team  more...

Leading High-performance Virtual Teams Virtual teams are emerging as the basic unit for conducting business in the 21st century. Virtual communication networks have made virtual teams possible, while globalization has made them a necessity. Leading virtual teams presents new challenges to leaders and managers. Virtual team leaders must find ways to successfully manage people who are separated by distance, time zones, and cultural  more...

Facilitating Virtual and On-site Teams Knowing how to facilitate maturing on-site and virtual teams is critical, because it is at this time that teams typically reach peak performance. Mature teams begin to perform independently, and it's important that the leader's role changes to that of a facilitator. This course will cover the facilitation of on-site and virtual teams as teams mature. It will introduce the development stages of  more...

Data Protection in Exchange Server 2007 With e-mail becoming one of the most popular choices for business communications, it is now more important than ever for e-mail to always be accessible to users. This can be accomplished using a number of techniques, including clustering, backups and load balancing. This course discusses high availability solutions using Cluster Continuous Replication, Single Copy Clusters, as well as Network Load  more...

Configuring Outlook 2007 for Exchange Server 2007 Using Exchange Server 2007 with Outlook 2007 as your e-mail client provides an easy and convenient way to collaborate with colleagues, as well as a high level of messaging security. Outlook 2007 is designed to take advantage of all the features that are available with Exchange Server 2007. This course provides an overview of the Outlook interface as well as a discussion of the key features. The  more...

Defining and Mapping the Six Sigma Process Maps are incredible tools. They show--on one page--where you are, where you want to go, the best way to get there, and endless alternate routes. Without maps, we would be left to wander unknown paths to uncertain destinations, encountering untold pitfalls along the way. Maps are also important tools in guiding Six Sigma?? teams in the quest for process improvement; it is impossible to improve a  more...

Processes and Customer Analysis in Six Sigma Projects ...his logic, no Six Sigma effort can start without having a high-level picture of an organization's customers and other stakeholders, their needs, and the business processes meant to fulfill those needs. A thorough analysis of the existing business processes - and the products and services they churn out - is the first step in Six Sigma projects. You need to listen to the "voice of the customer"  more...

Managing for High Performance ...what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing the talent to the competition. In addition, managers need to be able to evaluate an individual's performance and provide clearly defined outcome-based performance standards that create a benchmark for success. This requires managers to learn  more...

Tomorrow s Managers Competencies ...oday's managers are competing for skilled workers, facing high turnover, and coping with technology changes that occur at warp speed. Effective managers must be less product-oriented, and more people-oriented. In order to thrive in these shifting times, you need skills that will help you maximize the potential of your workforce. Tomorrow's Managers' Competencies will teach you how to develop  more...

Managing as Coach and Counselor ...highest on the tree." "A man's reach should exceed his grasp." How do you motivate employees to go after "the ripest peach," or reach for the skill level that seems beyond their grasp? You do it by coaching. Coaching is what cultivates employee growth, not to mention employee loyalty. In Managing as Coach and Counselor, you'll learn to take people from adequacy to excellence. And as you build  more...

Creating a Business Execution Culture ...high tech world, change comes more rapidly than ever before. Businesses must be in a state of constant evolution and continuous improvement just to keep up. An organization's ability to execute is paramount to its survival. After all, how can a company be constantly evolving and improving if no one within the organization is getting anything done? In companies that execute well, the principles  more...

Knowledge as Capital ...wledge, the intellectual capital of the organization. The high potential return of leveraging the knowledge capital of an organization has led to company valuations that far exceed what used to be accepted as standard. This new capital is walking around your company, is hidden in file drawers, and surfaces in conversations with clients and suppliers. Understanding where the knowledge is in your  more...

Managing Knowledge Workers The era of the knowledge worker has arrived. An increasing number of companies gain more value from the knowledge and experience of their workers than they do from physical assets or products. This is most vividly captured in the Internet economy, in which knowledge workers are in high demand. Talented workers often won't hesitate to jump to a company that offers a higher salary or more stock  more...

Managing High Performers - Creating a Retention Strategy Managing High Performers: Creating a Retention Strategy asks what a company needs to do to attract and then retain high performers. It assists learners in developing an effective retention strategy by creating an awareness of the importance of managing organizational talent and by teaching strategies for retaining this talent.  more...

Managing High Performers - Defining and Finding High Performers Managing High Performers: Defining and Finding High Performers, helps the learner to better identify high performers and, having recruited them, monitor and meet their needs. High performers must be motivated, and this course includes practical guidelines for establishing trust and building rapport with them. It also offers advice on how to successfully recruit high performers..  more...

Managing High Performers - Implementing Recognition Programs Managing High Performers: Implementing Recognition Programs, takes the learner through the importance of developing effective recognition programs which will ensure the retention of your company's high performers. Effective coaching, mentoring, and feedback delivered in tandem with a recognition program are the focus in this course, and learners will find invaluable guidelines for each.  more...

Oracle9i Performance Tuning Optimizing Sorts Minimizing Contention ...s into the database design. o Reclaim the space from the high water mark by using an ALTER TABLE command. o Query the results of an ANALYZE command to evaluate Oracle data block usage. o Match the actions for recovering space with their description. o Identify the characteristics of the Oracle block size. o Identify the advantages and disadvantages of small data block and large data block  more...

Oracle9i Database Admin Manage Data Storage ...149; Identify the characteristics of table parameters and high-water mark, change the parameter value, manually allocate extents, validate table structure and detect row migration. • Identify the effects of truncating a table, drop and truncate a table, and deallocate free apace. • Retrieve the table, extent and row location information from data dictionary. • Identify the  more...

SQL Server 2000 Database Admin Part 4 Managing Data ...ring data, managing replication services, and maintaining high availability. Learn To Identify guidelines for importing and exporting data. Match SQL Server 2000 tools used to import and export data with their functions. Identify the features and functions of the Data Transformation Services (DTS) process. Identify the features of distributed data. Identify the different methods of  more...

Designing Cisco Network Service Architectures Part 5 ...onsiderations for an enterprise WLAN solution. Identify high availability design considerations for an enterprise WLAN solution. Identify roaming and mobility design considerations for an enterprise WLAN solution. Identify multicast design considerations for an enterprise WLAN solution. Identify QoS design considerations for an enterprise WLAN solution. Identify features of WLAN  more...

Designing Cisco Network Service Architectures Part 2 ...irst unit. The course then covers in detail designing for high availability and designing security services. The instruction is supported with case studies in each of the areas of instruction. Learn To: Identify features of network management. Identify features of the CiscoWorks network management solution. Identify features and functions of management tools for the CiscoWorks LAN  more...

Interconnecting Cisco Networking Devices Part 3 ...o covers how to configure serial interfaces using PPP and High-Level Data Link Control (HDLC) encapsulation. Frame Relay operation is introduced and you learn how to configure Frame Relay on Cisco Systems routers. Finally, you learn how to configure DDR between two routers with Basic Rate Interface (BRI) or Primary Rate Interface (PRI). Learn To: Identify characteristics of a WAN.  more...

Designing for Cisco Internetwork Solutions Part 1 ...osite Network modules. Identify guidelines for ensuring high availability in the modular network design. Audience: This course is designed for individuals seeking the Cisco Certified Design Associate (CCDA) certification and those aiming for the CCDP (Cisco Certified Design Professional) certification. The course is also targeted at pre-sales and post-sales network engineers involved in  more...

Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention ... using a four-step procedure. Reclaim the space from the high water mark by using an ALTER TABLE command. Query the results of an ANALYZE command to evaluate Oracle data block usage. Monitor the space used for an index by using the ANALYZE INDEX command. Rebuild an index without writing the redo log entries by using the ALTER INDEX command. Unit 2: Optimizing Sort Operations  more...

Oracle8i Database Admin Manage Data Storage ... SQL*Plus Worksheet. Identify the characteristics of the high water mark. Validate a table structure by using Oracle SQL*Plus Worksheet. Execute the command used to detect row migration in a table by using Oracle SQL*Plus Worksheet. De-allocate the unused space in a table by using Oracle SQL*Plus Worksheet. Truncate a table by using Oracle SQL*Plus Worksheet. Identify the effects of  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ...igrated rows from a given table. Reclaim space above the high water mark. Query the results of a table analysis to display important information. Use DBMS_SPACE package to display space use in segments. Assess index structure and display the percentage of deleted entries. Rebuild an index. Unit 2: Optimizing Sort Operations Identify the operations that will cause a sort.  more...

Oracle8 Database Administration - Manage Data ...racle SQL Worksheet. Identify the characteristics of the high water mark. Validate a table structure by using Oracle SQL Worksheet. Execute the command used to detect row migration in a table by using Oracle SQL Worksheet. De-allocate the unused space in a table by using Oracle SQL Worksheet. Truncate a table by using Oracle SQL Worksheet. Identify the effects of truncating a table. Drop  more...

Sales Management Motivating Sales Teams to Win ...tions you can take to ensure that sales team members have high motivation levels. Identify the functions of a sales compensation plan. Identify the factors to consider when evaluating motivation levels. Identify actions you can take to increase your sales team's motivation. Sequence the  more...

Managing Business Risk Developing a Risk Management Plan ...and irregular due to the current low price of oil and the high rate of employee turnover. However, a recent tragic accident on a neighboring oil rig has brought renewed attention to risk factors and safety training needs. As a result, executives at Parmelle are considering hiring you for a new position they are creating: the Director of Organizational Risk Management. In this position, you  more...

CompTIA Server 2005 Troubleshooting Disaster Recovery This course covers general information about troubleshooting techniques and the disaster recovery process. This course is divided into two units, Troubleshooting and Disaster Recovery. The Troubleshooting unit covers troubleshooting and problem solving techniques, shutdown options, and bottlenecks. The Disaster Recovery unit covers disaster recovery planning, fault tolerance, and backup and  more...

Cisco Networking Technologies Introduction Part 3 ...etwork (ISDN) technologies. Identify characteristics of High-level Data Link Control (HDLC). Identify functions and features of Point-to-Point Protocol (PPP). Identify characteristics of digital subscriber line (DSL) technology. Identify digital subscriber line (DSL) standards. Identify characteristics of Frame Relay. Identify characteristics of Asynchronous Transfer Mode (ATM).  more...

Office XP New Features Part 2 Access Outlook FrontPage ...d working with databases, e-mail, or Internet software. A high level of computer skill is not required for New Features Part 1 but learners will have had some prior experience with Microsoft Office software. However, New Features Part 2 requires a higher level of skill as its emphasis lies in databases and networking software. Learners will need a basic knowledge of either Microsoft Office 97  more...

Advanced Project Leadership Selling Project Mgmt to the Organization ... course is for professionals who are charged with leading high-profile projects within their organization. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Identifying Project Management Problems (0.5 hours)  more...

Self Development Motivating Yourself to Perform ...p concepts in order to foster motivation and perform at a high level. Learn To Use strategies to overcome procrastination. Enhance self-discipline with affirmations. Use three steps to exercise more self-discipline. Change bad habits using self-leadership.  more...

Advanced Project Leadership Navigating Corporate Structures ...the corporate environment, in particular as it relates to high-profile projects. First, you will learn how to identify different types of stakeholders, and how they may influence the project. You will learn how to deal with stakeholders ?Hidden Agendas?. You will also learn about project sponsors, and how their position in an organization?s structure affects their responsibilities towards a  more...

Advanced Project Leadership Organization Strategy Business Needs ...ds teaches project managers how to be successful managing high profile projects in large corporations by learning how to navigate different organization types, and what role project management plays in the different organization types. You will acquire the skills necessary to determine company strategy and the process to use that knowledge to determine whether or not the project supports  more...

Career Development Excelling in Your Career ...cuss maintaining productivity and keeping professionalism high. Bruce will present you with scenarios and ask you a series of questions to help you understand how to facilitate productivity and be professional. Unit 2: Marketing Yourself (0.5 - 1 hour) Recognize steps for establishing a professional image. Follow steps for establishing a  more...

Oracle 9i New Features Database Administration This course introduces learners to the Oracle9i enhancements in server-side manageability, Oracle Enterprise Manager, and globalization. Learn To Identify memory and space management improvements. Describe segment and index management improvements. Identify improvements in database operations and performance.  more...

Oracle 9i New Features Backup Recovery Performance Tuning ...high availability and fault recovery, data protection and disaster recovery, LogMiner enhancements, online operations, and Recovery Manager enhancements. Students also learn about schema improvements, system improvements, and scalable session state management. Learn To Identify the new features designed to reduce unplanned downtime, improve data protection, and  more...

Business Travel Safety International Travel ...oming global negotiations. Your position is important and high profile, so Icon has managed most of your travel insurance. Since you will travel internationally, Dean has agreed to discuss elements of international travel preparation and safety with you. Unit 2: International Travel Transportation (0.5 - 1.5 hours) Identify measures you can take before your trip to  more...

Internet Explorer 6 User Fundamentals ... The intended audience for this course does not require a high level of computer skill, but learners will probably have had some prior experience with Microsoft Office software and the Windows operating system. Learners will need a basic knowledge of either Microsoft Windows 98 or later operating system(s). Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation  more...

Workflow Mgmt Part 1 Process Mapping Automation ...ring data, managing replication services, and maintaining high availability. This course will cover business process and workflow, process mapping techniques and tools, and workflow automation. Learn To: o Identify the characteristics of a business process. o Identify advantages of business process thinking. o Match parts of a business process with their features. o Identify  more...

Business Accounting Accounting for Assets ... • Identify risks associated with high and low accounts receivable turnover ratios. • Simulation Overview: • In this simulation, you will meet with Susan Cole, an Accounting Supervisor for Icon who is experienced in performing accounting duties and coordinating the work of accounting clerks under her supervision. She  more...

WebSphere Studio 5 0 Introduction ...s of Web Services are covered. The course then presents a high-level overview of WebSphere Studio Application Developer, its place in the Studio family, and its development environment. The various perspectives in WebSphere Studio Application Developer are covered with a particular emphasis on Java, including the Java Editor and packages view of the Java perspective. The course closes with the  more...

Interpersonal Communication Telephone Skills ... methods. Distinguish between high and low priority calls. Take accurate messages. Increase your efficiency while on the telephone. Audience This course is for all employees who provide inbound and outbound telephone service. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE  more...

WebSphere Studio 5 0 Introduction ...s of Web Services are covered. The course then presents a high-level overview of WebSphere Studio Application Developer, its place in the Studio family, and its development environment. The various perspectives in WebSphere Studio Application Developer are covered with a particular emphasis on Java, including the Java Editor and packages view of the Java perspective. The course closes with the  more...

Call Center Mgt Managing an Inbound Call Center ...en only. Recently, the WCAA has been overwhelmed with the high number of calls from women wishing to join the organization. As a business consultant for Icon, it is your task to identify the needs of the WCAA and explain the benefits of a call center. Unit 2: Establishing the Call Center's Structure (0.5 - 1 hour) Select building considerations.  more...

360-Degree Feedback Max the Benefits of 360-Degree Feedback ...s or her comfort zone. Help a high performer find a new opportunity for development. Identify the mentoring resources that should be offered as part of 360-degree feedback. Identify the skills you should teach in a leadership development workshop. Audience HR employees, managers, and senior managers who want  more...

Strategic Decision Making Making the Right Decision ...the best one. The program details how to develop numerous high-quality options, as well as how to evaluate the options and make a final choice. In addition, the program teaches the learner how to review and learn from his or her experience and the experiences of others. Learn To Identify the techniques for developing options.  more...

Employee Performance Resolving Conflict ...est management software portfolio has been experiencing a high number of technical problems. It has come to your attention that Customer Support is handling an alarming number of complaints from customers who cannot access their stock portfolios. Unit 3: Conflict Between Employees (0.5 - 1 hour) Assess the conflict situation. Identify the  more...

Managing Performance Overcoming Performance Appraisal Challenges In Managing Performance: Overcoming Performance Appraisal Challenges, you will learn how to encourage regular communication, how to conduct a status meeting, and how to document ongoing communication. You will also learn how to respond to a defensive employee and how to resolve conflict in an appraisal discussion. In addition, you will learn about the laws governing the appraisal process, so you  more...

Managing High Performers Creating a Retention Strategy ...High Performers: Creating a Retention Strategy asks what a company needs to do to attract and then retain high performers. It assists learners in developing an effective retention strategy by creating an awareness of the importance of managing organizational talent and by teaching strategies for retaining this talent. Learn To The importance of training and  more...

Managing High Performers Defining Finding High Performers ...High Performers: Defining and Finding High Performers, helps the learner to better identify high performers and, having recruited them, monitor and meet their needs. High performers must be motivated, and this course includes practical guidelines for establishing trust and building rapport with them. It also offers advice on how to successfully recruit high performers. Learn To  more...

Managing High Performers Implementing Recognition Programs ...High Performers: Implementing Recognition Programs, takes the learner through the importance of developing effective recognition programs which will ensure the retention of your company a a s high performers. Effective coaching, mentoring, and feedback delivered in tandem with a recognition program are the focus in this course, and learners will find invaluable guidelines for each. Learn  more...

Project Management Essentials Planning a Project ... Identify factors that indicate a need for a high level of detail in activity analysis. Identify items that must be included on an activity analysis form. Audience Managers, supervisors, and team leaders who have to manage projects and want to learn the basic principles needed to plan a project. Deployment Options e-Learning Accreditation  more...

Advanced Project Mgmt Project Management Maturity ... a a s maturity level, obstacles that prevent attaining high maturity levels, and how executives can promote project management. Learn To Identify how project management maturity levels relate to the project management process groups. Identify project management processes a company at maturity level one would use to plan projects.  more...

Team Management High Performance Teams ...High Performance Teams, you will learn the concepts behind effective team leadership. Your goal is to adjust your leadership abilities to meet the needs of a diverse collection of individuals as you lead them through a team project. If you are a strong team leader, you will successfully release your company's product before the competition and save your company. Learn To  more...

Team Leadership Developing A High Peformance Team ...High-Performance Team gives the student an overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team, steps for developing a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance team. Learn To  more...

Managing High Performers Series The Managing High Performers Series includes the following courses: Managing High Performers: Creating a Retention Strategy Managing High Performers: Defining and Finding High Performers Managing High Performers: Implementing Recognition Programs To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Team Leadership Series The Team Leadership Series includes the following courses: Team Leadership: Developing a High Performance Team Team Leadership: Conducting Productive Team Meetings Team Leadership: Promoting Your Team a a s Effectiveness To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Achieving Success Without Authority Focusing on Results ... values. Differentiate between high and low self-esteem. Identify a strategy to beat procrastination. Identify key characteristics of motivated people. Identify three areas of organizational influence. Differentiate between the roles of leadership and power in  more...

Microsoft NET Tech Overview Part 1 NET Platform Framework ...DI) and the .NET user experiences are also addressed at a high level. This course introduces the learner to the context of the .NET technology initiative, placing it in light of its response to current limitations in Internet technology and application integration, and emphasizing its importance as the 'Next Generation Internet'. The Distributed Computing Model is discussed as well as the  more...

Microsoft NET Tech Overview Part 1 NET Platform Framework ...DI) and the .NET user experiences are also addressed at a high level. This course introduces the learner to the context of the .NET technology initiative, placing it in light of its response to current limitations in Internet technology and application integration, and emphasizing its importance as the 'Next Generation Internet'. The Distributed Computing Model is discussed as well as the  more...

CCNT Local Area Networks v6 0 Part 1 ...en Systems Interconnection (OSI) model. Audience: A high level of computer skill is not required but learners will probably have had prior experience in the installation, support, and troubleshooting of computer networks. Deployment: e-Learning Language Options: US English Total Learning Time: 4 - 6 hours Objectives: Unit 1: LAN Technologies (2 - 3 hours)  more...

CCNT Local Area Networks v6 0 Part 2 ...es of a network operating system (NOS). Audience: A high level of computer skill is not required but learners will probably have had prior experience in the installation, support, and troubleshooting of computer networks. Deployment: e-Learning Language Options: US English Total Learning Time: 4 - 6 hours Objectives: Unit 1: Transmission (2 - 3 hours)  more...

CCNT Local Area Networks v6 0 Part 3 ...atures of circuit and packet switching. Audience: A high level of computer skill is not required but learners will probably have had prior experience in the installation, support, and troubleshooting of computer networks. Deployment: e-Learning Language Options: US English Total Learning Time: 6 - 8 hours Objectives: Unit 1: LANs in the Organization (3 - 4  more...

IMS Essentials Part 3 DEDBs Advanced IMS Systems DB2 In IBM IMS Essentials Part 3: DEDBs, Advanced IMS Systems, and DB2, you learn about data entry databases (DEDBs) and expedited message handling (EMH). The Advanced IMS Systems section introduces DBCTL and the concept of data sharing in IMS. The Common Service Layer (CSL) architecture is explained. Finally, the relationship between IMS and DB2 is explained, including the IMS to DB2 attachment. This  more...

Telephone Skills Handling Difficult Calls This course stresses the importance of politeness and identifies the service that callers expect over the phone. The learner is guided through the steps to handle difficult calls including angry callers and abusive callers. Dealing with complaints is also covered. Techniques for effective call time management are explained. Call time can be considerably reduced through effective questioning and  more...

Frontline Leadership Positively Influencing Workplace Culture ...Products and Services division in Chicago, which provides high-end intrusion detection, access management, and emergency response systems for corporate facilities. Its creed of ''Prevention, Detection, and Protection'' has been the foundation of the organization's goals and business methods. As Vice President of Products and Services, you must prepare Roger and Jessica for working with this new  more...

Motivation Motivating Through Rewards Recognition ...ard Bernard in a way that will motivate him to maintain a high level of performance. Unit 2: How Rewards and Recognition Can Work for You (0.5 - 1 hour) Choose examples of how rewards and recognition benefit managers and employees. Identify factors that influence the cost of a reward or recognition program. Select factors  more...

Organizational Behavior Organizational Dynamics for Individuals Organizational Behavior: Organizational Dynamics for Individuals defines organizational behavior and identifies the variables and characteristics that influence an individual's behavior in the workplace. Learn To Identify OB dependent variables demonstrated by an employee. Identify types of power. Avoid  more...

Designing a MS Exchange Server 2003 Organization Connectivity ...e learner will be introduced to concepts of designing for high availability and reliability for a Microsoft Exchange Server 2003 organization and design aspects for inter-organizational connectivity. The course will also cover planning considerations for migrating from Microsoft Exchange Server 5.5 and Microsoft Exchange 2000 Server to Exchange Server 2003. Learn To: Identify  more...

Oracle Application Server 10g Administration Part 2 ... Management (DCM). Identify characteristics of OracleAS High Availability Tool (iHAT). Identify benefits of Oracle Internet Directory (OID). Identify tasks to be performed for OID administration. Match OID command-line tools with their functions. Identify modules of Oracle HTTP Server (OHS). Match the directives and commands for managing OHS with their descriptions. Identify  more...

Oracle Application Server 10g Administration II Part 1 ...according to your business needs. To provide a stable and highly available environment that performs well, you learn the concepts for high availability (HA) and scalability. You also learn to configure various OracleAS components such as Web cache clusters, OC4J, and business intelligence components. Finally, you will learn how to deploy the various components and the tools and techniques for  more...

Oracle Application Server 10g Administration II Part 4 ...formance bottlenecks and fix them. Identify features of High Availability Tool (iHAT). Match various monitoring tools with their features. Identify tasks that can be performed to monitor Oracle HTTP server (OHS). Identify various options that you need to set for monitoring Oracle HTTP server (OHS) logging. Match the directives in the httpd.conf file with their features. Identify  more...