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ICND2 1 0 Extending the LAN to a WAN ICND2 1.0: Extending the LAN to a WAN Cisco Cisco Certified Network Associate (CCNA ) 640-816 Interconnecting Cisco Networking Devices 1.0 - Part 2 To establish, verify, and troubleshoot high-performance Frame Relay WAN connections  more...

ARCH 2 0 E-Commerce Module Design ARCH 2.0: E-Commerce Module Design Cisco Cisco Certified Design Professional (CCDP ) 642-873 Designing Cisco Network Service Architecture 2.0 To identify high availability requirements, components, design approaches, and topologies for e-commerce modules and how to enhance the performance and availability of e-commerce modules  more...

ARCH 2 0 Enterprise Data Center Design ARCH 2.0: Enterprise Data Center Design Cisco Cisco Certified Design Professional (CCDP ) 642-873 Designing Cisco Network Service Architecture 2.0 To recognize design considerations for the three layers of the data center, ways to scale the data center architecture, and ways to achieve STP scalability and high availability in the data center  more...

ARCH 2 0 Cisco SONA and Cisco Enterprise Architecture Design ARCH 2.0: Cisco SONA and Cisco Enterprise Architecture Design Cisco Cisco Certified Design Professional (CCDP ) 642-873 Designing Cisco Network Service Architecture 2.0 To identify the features of SONA and PPDIOO, to recognize how to design high availability and optimum convergence in, how to identify designs that support the Layer 2 to Layer 3 boundary in; and how to recognize  more...

Talent Management Retaining Talent Talent Management: Retaining Talent Retaining talented employees is a constant challenge for any organization. The costs of turnover can be high. That's why talent retention is a strategic issue requiring focus, time, and resources. This course highlights the importance and benefits of putting effort into retaining talented individuals. It also covers ways to determine the causes of talent  more...

Creating a Business Execution Culture ...a Business Execution Culture In today's fast-paced, high tech world, change comes more rapidly than ever before. Businesses must be in a state of constant evolution and continuous improvement just to keep up. An organization's ability to execute is paramount to its survival. After all, how can a company be constantly evolving and improving if no one within the organization is getting  more...

Leading with Emotional Intelligence ...hips. All of these abilities distinguish individuals with high emotional intelligence. Emotional intelligence is a more reliable predictor of success than intellect Leaders with a strong mixture of emotional awareness, self-management, and social skills navigate relationships more effectively and are more likely to be successful in their personal and professional lives. This course provides you  more...

DESGN 2 0 Wireless Networking DESGN 2.0: Wireless Networking Cisco Cisco Certified Design Associate (CCDA ) DESGN Designing for Cisco Internetwork Solutions v2.0 To recognize the architecture, functionality, and deployment considerations of the Cisco Unified Wireless Network, and create a high-level unified network design for an enterprise  more...

DESGN 2 0 Network Security Solutions DESGN 2.0: Network Security Solutions Cisco Cisco Certified Design Associate (CCDA ) DESGN Designing for Cisco Internetwork Solutions v2.0 To recognize the fundamentals of network security and how the Cisco Self-Defending Network supports it, and design a high-level enterprise network security solution  more...

Retaining Your Talent Pool Retaining Your Talent Pool Employee retention remains a critical issue that no corporation is immune to. For a company to remain successful and competitive, it must keep its biggest assets its people engaged and committed for the long term. It's a known fact that even the most lucrative compensation plan alone is not enough to keep your much-needed employees from moving on, so your  more...

Processes and Customer Analysis in Six Sigma Projects ...his logic, no Six Sigma effort can start without having a high-level picture of an organization's customers and other stakeholders, their needs, and the business processes meant to fulfill those needs. A thorough analysis of the existing business processes - and the products and services they churn out - is the first step in Six Sigma projects. You need to listen to the "voice of the customer"  more...

Data Protection in Exchange Server 2007 Data Protection in Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) With e-mail becoming one of the most popular choices for business communications, it is now more important than ever for e-mail to always be accessible to users. This can be accomplished using a number of techniques, including clustering, backups and  more...

Configuring Outlook 2007 for Exchange Server 2007 Configuring Outlook 2007 for Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) Using Exchange Server 2007 with Outlook 2007 as your e-mail client provides an easy and convenient way to collaborate with colleagues, as well as a high level of messaging security. Outlook 2007 is designed to take advantage of all the  more...

General Coding Best Practices General Coding Best Practices To outline the best practices for writing high quality methods, expressions, variables, arrays, loops, and if statements, and to describe recommended practices for writing readable code  more...

Programming Techniques and Strategies Programming Techniques and Strategies To outline the high-level considerations for producing good code  more...

Elements of a Cohesive Team Elements of a Cohesive Team Three elements are always present in any effective, cohesive team: open communication, cooperation, and trust. Like the strands of a cord, these elements hold the team together and give it strength. Without these elements, team members will not participate fully in team activities and they won't find true satisfaction in their work. When trust and open  more...

SQL Server 2005 High Availability and Disaster Recovery SQL Server 2005 High Availability and Disaster Recovery Microsoft To implement database mirroring, log shipping, database snapshots, and data replication in SQL Server 2005  more...

Launching a Successful Team ...s about how teams function and what it takes to develop a high-performance team. Among the most important things to know: good team development begins on day one. Forming an effective and cohesive team is fundamental to the success of the team later on, and pulling the right team together from the start has benefits far beyond just completing tasks on time. In this course, you'll learn  more...

Establishing Goals Roles and Guidelines ...ng team success. Leading a team quickly and smoothly into high performance mode requires the groundwork of setting team goals, identifying project tasks and assigning the right people to them, and defining the standards of team behavior to ensure team members work together so that team objectives are met. This course covers techniques for laying the foundation for a successful team. These  more...

Developing the Team and its Culture Developing the Team and its Culture Henry Ford once said that coming together is a beginning; keeping together is progress; working together is success. Mr. Ford knew the importance of teamwork. Ask anyone who has worked in a project or team environment, and he will tell you that team dynamics make a huge difference in terms of getting work done and in the whole working environment. A  more...

Cisco CVOICE 8 0 Path Selection Calling Privileges ...he most important aspects of a well-designed VoIP system. High availability is desirable so that there is usually more than one path for a call to take to its final destination. Multiple paths provide several benefits, including redundancy in case of a link failure or insufficient resources on that link and a reduction in toll costs of a call. This course introduces the path selection  more...

Function Activities ...rs and to your external customers. This course covers the high level and low level roles of the Application Management function within the organization, and the objectives of Application Management. This course also details both the generic and specific activities that are part of the Application Management function. This course will assist the learner in preparing for the ITIL V3 Operational  more...

Workplace Conflict Recognizing and Responding to Conflict ...als. And remember, the costs of prolonged conflict can be high negative emotions, blocked communication, and stress. But choosing the appropriate response based on the type of conflict is important. When you address conflict properly, you will experience a number of benefits: it can enhance your creativity and it can strengthen your relationships, for example. This course describes these and  more...

Culture and its Effect on Communication Culture and its Effect on Communication Effective communication is always a challenge, and when diverse cultures are introduced, good communication can become even more challenging. In today s global economy, understanding how context, style, beliefs, and value systems influence the way we communicate and decode others' messages is more important than ever. This course attempts to explain  more...

Communicating Across Cultures Communicating Across Cultures Communicating effectively across cultures can be very difficult. Not only must you pay attention to the cultural distinctions of your audience and adjust your style to them, but you also need to adjust your style to different forms of communication. This course offers guidelines and best practices for speaking and writing across cultures. The course also  more...

Integrity in the Workplace ...ave been in the headlines over the past few years because high-profile employees have blown the whistle on large public companies, such as Enron and WorldCom. However, integrity and ethics in the workplace are not just for large, high-profile companies. Almost every employer is subject to state or federal laws and regulations, and if the employer does not promote an ethical culture, individual  more...

Certified Business Analysis Professional reg BABOK reg 2 0 Aligned ...on Requirement: The minimum education requirement is high school or equivalent. Note: there will be no reduction in work experience for post secondary education. Professional Development Requirement: 21 hours of professional development in the last four years. The professional development content must be directly related to business analysis or its underlying fundamentals  more...

Support Center Tools Technologies and Metrics ...Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSR is expected to use when dealing with individual customers and participating in the overall operation of the Support  more...

Facilitating Difficult Situations Facilitating Difficult Situations How do you deal with the group that has an exceptionally dominant person who doesn't let anyone else have say, or trivializes the contributions of others? How do you keep a faction from taking over? What is the best means of handling direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting  more...

Laser Safety Training Laser Safety Training This one-hour course is designed to provide awareness of the fundamentals of Class IIIB (moderate) and IV (high-power) lasers or laser systems. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: discuss what a laser is and how a laser works, name the types and classes of lasers, describe  more...

Strategic Planning ...high-value contracts is fiercely competitive, with buyers setting stringent criteria by which to judge prospective key suppliers. Success at this level requires knowledge of these criteria and an awareness of what will be required to ensure that your proposition is viewed most favorably. Using "stripped down" project management techniques, this course outlines the analysis and planning  more...

Progressing through the Complex Sale Progressing through the Complex Sale High-value purchases impact across the whole organization. So it's not surprising that these buying decisions are made by those at the top. But getting to these decision-makers isn't easy, which is why selling at an executive level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at  more...

Delivering High-impact Sales Presentations ...High-impact Sales Presentations The most important meeting you'll have with your client is when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the strategic account  more...

Delivering High-impact Territorial Account Sales TAS Presentations ...High-impact Territorial Account Sales (TAS) Presentations In this course, you'll learn about the third major component of the territorial account sales approach--presentation. Your presentation is the most important meeting you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of hard  more...

Attorney Client Privilege ...eir clients. This course offers recommendations for using high-tech solutions to protect privileged information, ensuring attorney-client confidentiality. It also examines how recent changes in the anti-money laundering legislation could impact the privilege. Specific applications of the attorney-client privilege to particular circumstances will be determined on the basis of the particular  more...

Designing a Database Server High Availability Solution for SQL Server 2005 Designing a Database Server High Availability Solution for SQL Server 2005 Microsoft To select the appropriate database storage design for a high availability scenario and identify a suitable replication solution  more...

Business Ethics Simulation ...est tool produced by G&B is a rechargeable, cordless, and high-powered nailer designed for roofing and framing contractors. The new nailer is enjoying quite a bit of initial success. Word of mouth has been great, users are extremely pleased with the product, and the nailer promises to be a star in G&B's overall tool offering, barring unforeseen complications. In this simulation, you will test  more...

Creating a High-Retention Organizational Culture Simulation ...High-Retention Organizational Culture: Simulation One of the most significant challenges to the growth and survival of any business is finding and retaining qualified employees. To be successful, businesses should consider recruitment and retention not as two separate efforts, but instead as a combined strategy for creating a high-retention organization. This simulation provides the  more...

OracleAS 10g High Availability OracleAS 10g: High Availability Oracle To explain high availability and its importance from the perspective of application servers and discuss the high availability features in Oracle Application Server at the OC4J level  more...

Motivating and Optimizing Performance Motivating and Optimizing Performance As teams mature, they're able to perform more independently. Accordingly, team leaders must shift their role to one of maintaining motivation and optimizing team member performance. This ensures that their teams continue to perform at peak levels. The early stages of team development are about establishing the purpose of the team and its key goals, but  more...

Delivering a Difficult Message with Diplomacy Tact ... the conversation's potential to result in a situation of high emotions. This course explores the skills needed to help you effectively plan and deliver your difficult message. It helps you learn how to develop and frame your message by examining issues such as careful preparation, wording, and delivery. If you deliver your difficult message with diplomacy and tact, you can better manage any  more...

First Time Manager Challenges ...High expectations are often placed on first-time managers. Along with these expectations comes the pressure to succeed and the need to prove you belong in a management position. Establishing credibility early and building new working relationships can go a long way in helping a first-time manager succeed in adjusting to his or her new responsibilities. This course describes ways to establish  more...

SAP BusinessObjects Web Intelligence SAP BusinessObjects: Web Intelligence SAP Data may be an enterprise's most valuable proprietary asset. Each enterprise possesses unique data that, when used strategically, provides a competitive advantage. Data can reveal significant information about customer behavior and preferences, and provide insight into business processes that may ultimately influence what a company sells, how  more...

Configure Network Access in Windows Server 2008 ...uing to increase in numbers with the wide availability of high-speed and wireless Internet access. This course discusses how Windows Server 2008 provides those clients with VPN access, offering support for security mechanisms including a range of tunneling techniques, network and wireless authentication protocols, and access control using the Network Policy Server (NPS). It also reviews the  more...

Cisco Switch 1 0 Accomodating Voice Video in Campus Networks ...stion avoidance techniques, quality of service (QoS), and high availability also need to be implemented to ensure an optimal flow throughout the network. This course covers how to plan for support of voice in a campus network. Congestion considerations for voice and video traffic in relation to bandwidth consumption are explained. Quality of service (QoS) policies that mark and qualify traffic  more...

Cisco Switch 1 0 Highly Available Networks ...Highly Available Networks Cisco Cisco Certified Design Professional (CCDP ) 642-813 Implementing Cisco IP Switched Networks (SWITCH) v1.0 network with high availability provides an alternate means of allowing constant access to all infrastructure paths and key servers. High availability is not only about adding redundant devices. It also implies planning with an eye on where the points  more...

Cisco Switch 1 0 Configuring Layer 3 High Availability ...High Availability Cisco Cisco Certified Design Professional (CCDP ) 642-813 Implementing Cisco IP Switched Networks (SWITCH) v1.0 Businesses and consumers that rely on intranet and Internet services for their mission-critical communications require and expect their networks and applications to be continuously available to them. A network with high availability provides an alternative  more...

Support Center Tools Technologies Metrics ...Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSR is expected to use when dealing with individual customers and participating in the overall operation of the Support  more...

Exchange Server 2010 High Availability ...High Availability Microsoft Microsoft Certified Technology Specialist Exchange Server 2010, Configuration (Exam 70-662) With e-mail becoming one of the most popular choices for business communications, it is now more important than ever for e-mail to always be accessible to users. Exchange Server 2010 introduces Database Availability Groups (DAG), which ensures e-mail will always be  more...

Cisco TSHOOT 1 0 Route Redistribution BGP Performance Issues Cisco TSHOOT 1.0: Route Redistribution, BGP & Performance Issues Cisco 642-832 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0 Ideally, a single routing protocol is used to exchange routing information in an enterprise network. However, organizational requirements such as partnerships, mergers, technology migrations, and changes in policy can make it necessary to support the  more...

Cisco TSHOOT 1 0 Troubleshooting FHRPs and Performance Issues ...orks (TSHOOT) v1.0 An essential element in building highly available networks is the implementation of a First-Hop Redundancy Protocol (FHRP). FHRPs, such as the Hot Standby Router Protocol (HSRP), Virtual Router Redundancy Protocol (VRRP), and Gateway Load Balancing Protocol (GLBP) can prevent loss of connectivity by providing redundant default gateway functionality in a way that is  more...

Cisco TSHOOT 1 0 Planning Maintenance for Complex Networks ...Networks (TSHOOT) v1.0 Smooth network operation and high network availability have become crucial to organizations because they depend on their network infrastructure for most of their business processes. Unplanned downtime can quickly lead to loss of productivity, loss of reputation, or even direct loss of revenue. To maximize the availability of the network, while at the same time  more...

Cisco Route 1 0 Routing Services for Converged Networks ...twork faster, more cost-effective, and capable of meeting high industry standards. This course examines the Cisco Enterprise Composite Network Model and discusses the traffic patterns in converged networks. It also introduces the Cisco vision of the future of the Intelligent Information Network (IIN) and the Cisco Service Oriented Network Architecture (Cisco SONA). Cisco conceptual models and  more...

Certificate Services SANS High Availability in Win Server 2008 ...High Availability in Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Server Administrator Active Directory Certificate Services is a built-in Certificate Authority that is included with Windows Server 2008. Certificate Authorities are responsible for issuing certificates that validate the identity of users and can be used to secure e-mail correspondence  more...

Designing Data Security High Availability in MS Win Server 2008 ...High Availability in MS Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator Enterprise administrators should understand the Windows Server 2008 features that they can implement to increase system and data availability. This course explores features that help secure systems and resources, including the ability to use Group Policy to  more...

The Aerospace Defense Industry Overview Version 1 ..., and surveillance systems. This industry is subject to a high level of government regulation, particularly the defense sector. As it adapts to the entrance of new global companies, the industry is moving towards a highly globalized supply chain. This course is designed to help learners understand the key concepts, terminology, issues, and challenges of the aerospace and defense industry, and  more...

The Chemicals Industry Overview Version 1 ..., household materials, computers, and many more products. High energy consumption, high prices of raw materials, diminishing returns, and sustainability are among the challenges that companies in this industry face. They are addressing these challenges by improving existing processes, applying new supply chain management techniques, expanding the specialty chemicals business, and developing  more...

Managing High Performers ...High Performers Are you paying enough attention to your high performance employees, the people who really help drive your organization? To assume that they don't need your ongoing support because they seem self-sufficient can be a costly mistake. If you don't give them the attention they need and deserve, they may take their energy elsewhere. The key is to keep them engaged and motivated.  more...

Developing a High-Performance Organization ...High-Performance Organization Helping your organization to reach its full potential is among your most important responsibilities as a leader. In a modern competitive business environment, tapping an organization's potential for high performance not only helps it to be more competitive but also helps it to better respond to and manage the influence of external factors. In short,  more...

Customer Driven Process Improvement Identifying Customer Needs Customer Driven Process Improvement: Identifying Customer Needs Rapid change and intense competition mean that organizations have to establish and maintain a clear, consistent understanding of their customers' requirements, and then meet those requirements on an ongoing basis. Information about what customers need should drive strategy and core process improvements. But the first step in any  more...

Sales Team Management Simulation ...hotels and restaurants nationwide. Management has found a high degree of success with its sales force by employing a team approach, and you, a longtime employee of the company, are well versed in the business model, leading your team from one sales victory to the next. But with each success comes greater customer demand, and Upper Crust must expand its sales force to keep abreast of the  more...

Dealing With Conflict ...tage of team development when conflict tends to be at its highest. The survival of the team depends on a team leader who can quickly recognize conflict, diagnose its cause, and use strategies to resolve the issue. In doing so, the leader restores trust and positive working relationships among team members. This course offers you an understanding about what causes conflicts on a team and the  more...

Cisco CVOICE 8 0 Introduction to Voice Gateways ...d QoS v8.0 (CVOICE v8.0) Cisco voice gateway relays high quality voice and fax traffic across an IP network. This course describes the operational modes of a voice gateway and how it fits in the Cisco Unified Communications architecture. It explains the voice gateway functions in each Cisco Unified Communications deployment model and the call legs that are associated with each operational  more...

IFRS Introduction Conceptual Framework ...us users of financial information require a single set of high-quality accounting standards. IFRS (International Financial Reporting Standards) was developed to meet this need. This course gives the learner a well-rounded understanding about IFRS and its purposes. It distinguishes between IFRS and generally accepted accounting principles (GAAP), and it explains the convergence between the two  more...

IFRS Standards for Financial Statements Their Items IFRS: Standards for Financial Statements & Their Items This course introduces the objectives of some key standards from the IFRS along with their scope and key business implications. Where they apply, it examines differences with GAAP and the implications of switching from the GAAP to the IFRS system. The course also addresses standards relating to the presentation of financial statements,  more...

IFRS Transitioning to IFRS ... Globalization has created a need for a single set of high-quality accounting standards for users of financial information worldwide. As they transition to IFRS standards, companies may face challenges if they underestimate a project's magnitude. For example, companies will have to assess how the new procedures will affect key employees' daily duties and provide the appropriate training for  more...

Getting Started with PowerPoint 2007 Getting Started with PowerPoint 2007 Microsoft Microsoft PowerPoint 2007 is a powerful authoring application that enables you to create high-impact, professional-looking presentations quickly and easily. This course shows how to create a new presentation from scratch, and also how to use layouts and views to make working with your presentation easy. It provides you with a solid introduction  more...

Adding Multimedia and Animations to Presentations Adding Multimedia and Animations to Presentations Microsoft Microsoft s PowerPoint 2007 is one of the world s most widely used applications for creating presentations. Powerful, high-impact slide shows come to life with the addition of multimedia to your presentations. Engage your audience by keeping things lively and interactive with movie and sound clips, animated slide content, and slide  more...

SQL Server 2008 High Availability and Disaster Recovery ...High Availability and Disaster Recovery Microsoft Microsoft Certified Technology Specialist SQL Server 2008, Implementation and Maintenance (Exam 70-432) SQL Server 2008 provides several key features that improve the availability of servers and databases so that downtime for users is minimized. These solutions include database mirroring, log shipping, replication, and failover clusters.  more...

Managing SQL Server 2008 Analysis Services Solutions ...r access. A discussion about disaster recovery, including high-availability solutions and backup solutions is also included in this course. In addition, the course looks at administration, including the tools that can be used to maintain analysis services, how you can process SSAS objects, and how you can use SQL Server Profiler to monitor analysis services.This course is one of a series in the  more...

Oracle Database 11g Installation of Clusterware RAC ...acle Database 11g: Real Application Clusters (RAC) enable high utilization of a cluster of standard, low-cost modular servers and offers high availability, scalability, and important grid computing features. This course provides an introduction to Oracle Database 11g: Real Application Clusters (RAC) and demonstrates how to fulfill the pre-installation requirements for Oracle Clusterware as well  more...

Oracle Database 11g High Availability ...High Availability Oracle In Oracle Database 11g, RAC and Data Guard together provide the benefits of system-level, site-level, and data-level protection, resulting in high levels of availability and disaster recovery without loss of data. This course explains how to configure connections for high availability using various types of workload distribution and load balancing, including Fast  more...

HR as Business Partner Managing Talent for Organizational Success ...gement processes toward driving performance and achieving high-level business goals. In transformational HR, talent management must be flexible, tailored to the business strategy, entrenched in the organizational culture, and integrated across HR processes and functions. It should also be based on evidence and outcomes, and be future-oriented. This course explores how to use workforce planning  more...

Cloud Technology Enablers Cloud Technology Enablers This course takes a closer look at the main enabling technologies and core components that allow clouds to function. While the cloud is not necessarily dependant on virtualization, it's widely accepted that any competitive cloud will utilize it. Infrastructural and network connectivity considerations of the modern datacenter are greatly influenced by the  more...

So You Wanna Be a Web Writer or Editor Find out what it takes to become a Web writer or editor, how to decide between freelancing and staff jobs, where to find work. Find out what it takes to become a Web writer or editor, how to decide between freelancing and staff jobs, where to find work. Take a self test to see if you have the signs you will make a good Web writer or editor. Get the inside dope on these exciting high-tech careers  more...

Wordtracker Tutorial - Sneak past your competition with the right keywords! This tutorial will show you how to efficiently and effectively use the Wordtracker keyword search service to identify those keywords and keyword phrases that few websites are indexed for in the search engines. Optimizing your site for these keywords or phrases greatly increases your chance for ranking high in search engine results!  more...

Introduction to Technical Writing for Industry ...e the rewarding career of a technical communicator in the high-tech industry. If you want to become a technical writer, or if you have just become a technical writer and wonder what the job and the profession may involve, this course will introduce you to an exciting and rewarding career in technical communication. You?ll learn what tasks you will do, how your work fits into the organization?s  more...

A Fast Track Approach to Making Money as a Freelance Writer (Self-Directed) Designed to aid individuals interested in increasing their income as a freelance writer. Designed for individuals interested in becoming a freelance writer. This course provides methods that work and help budding writers to put their careers in high gear or assist individuals desiring a new career to get started. This course demonstrates proven methods other writers have used through strategies  more...

Self directed tutorial-Teach Yourself Search Engine Training Strategies in 7 Days ...; how can you learn what to do to get your website ranked high in the engines? This tutorial is designed for everyone, from home-based entrepreneurs to large business owners. You will learn strategies to improve search engine positioning process by analyzing your site and creating supplemental pages. Search Engine Commando will provide you with valuable information about your rankings in the  more...

Pay Per Click Search Engines-Boost Traffic to your Site The advent of pay-for click search engines now offers you the benefit of instant traffic. Achieving high rankings with the search engines can take as much as 4-6 months with a new site. With pay-per-click search engines people find you immediately after you set up your account and your bidding request is approved.  more...

An Introduction to Food Handling Safety and Sanitation An overview of proper food handling while maintaining a high quality environment.  more...

Cisco CCNA Complete Set This complete set of 12 Units is designed to teach the student the necessary materials and understanding of Cisco Routers and to prepare the student to take the Cicso Certified Network Associates exam to gain the IT certification of CCNA. This course covers Cisco training preparatory to taking the CCNA exams. Subjects covered are Cisco CCNA Internetworking Fundamentals, the OSI Reference Model,  more...

Creating an Effective Sales Team Course description -- Leadership is the most important element of a sales forcea ™s success, and it has some unique challenges. In this course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results. There are suggestions and tools for creating a cohesive team, developing a high level of commitment to goals, and coaching sales professionals for  more...

How To Master Team Building Course description -- Meeting business objectives and maximizing resources requires effective teamwork, and this bundle will build the basic competencies that will ensure your teams are organized, goal-oriented, and customer-focused. Together they provide a toolkit of effective techniques and strategies for building high-performing teams in any function or discipline. IMPORTANT NOTE: INTERNET  more...

A Fast Track Approach to Making Money as a Freelance Writer (Instructor-Led) Designed to aid individuals interested in increasing their income as a freelance writer. Designed for individuals interested in becoming a freelance writer. This course provides methods that work and help budding writers to put their careers in high gear or assist individuals desiring a new career to get started. This course demonstrates proven methods other writers have used through strategies  more...

Learn MS Explorer 2000 online with eBooks! ... world. The product you are about to purchase is the same high quality software training system proven in thousands of classrooms and hundreds of offices worldwide. Each software skill is explained in terms of the overall concept and its typical use. This is followed by a series of step-by-step instructions. Practical applications and examples are used to illustrate each skill. All complete  more...

Learn MS Access 2000 online with eBooks! ... world. The product you are about to purchase is the same high quality software training system proven in thousands of classrooms and hundreds of offices worldwide. Each software skill is explained in terms of the overall concept and its typical use. This is followed by a series of step-by-step instructions. Practical applications and examples are used to illustrate each skill. All complete  more...

Learn MS Excel 2000 online with eBooks! ... world. The product you are about to purchase is the same high quality software training system proven in thousands of classrooms and hundreds of offices worldwide. Each software skill is explained in terms of the overall concept and its typical use. This is followed by a series of step-by-step instructions. Practical applications and examples are used to illustrate each skill. All complete  more...

MS Word 2000 CoursePak Textbook CD This is the same high quality MS Word software training system proven in thousands of classrooms and hundreds of offices worldwide.  more...

How to Successfully Manage a Small Business Pay Per Click Advertising Budget ...s now offers you a benefit of instant traffic. To achieve high rankings with the search engines can take 4-6 months with a new site, but with pay-per-click search engines people find you immediately after you setup your account and your bidding request is approved. This tutorial is designed to take you step by step through the process with goto.com the most popular of the pay-for click search  more...

Certificate in Technical Writing ...g (Basic Level) is Instructor-Led, meaning you learn from highly qualified industry and tech writing university faculty. The Certificate in Technical Writing (Basic Level) is specifically developed for those seeking some of the following: A valid Certificate for work they engage in the workplace. A new direction with a career. Further develop their technical language and communication skills.  more...

Certificate in Technical Writing for Current Technical Writers ...Writing program is Instructor-Led, meaning you learn from highly qualified industry and tech writing university faculty. The Certificate for Current Technical Writers is specifically developed for those seeking some of the following: A valid Certificate for work they engage in the workplace. Further develop their technical language and communication skills. Improve and update their technical  more...

Build a Powerful Marketing Strategy--Instructor-Led ...g the football would decrease the national statistics for high-school drop-out rates? The message is noble and potentially appealing to teenagers, but probably not enough to encourage them to spend their allowance on your product. Now, add another element to the equation: try to sell the footballs to parents of teenagers. Perhaps the message would be more effective. These are extreme examples  more...

Build a Powerful Marketing Strategy--Self-Directed ...g the football would decrease the national statistics for high-school drop-out rates? The message is noble and potentially appealing to teenagers, but probably not enough to encourage them to spend their allowance on your product. Now, add another element to the equation: try to sell the footballs to parents of teenagers. Perhaps the message would be more effective. These are extreme examples  more...

Career Assessment Profile ...es for development. Jobs that have the best potential for high career satisfaction. The information contained in your Profile may clarify how you think about yourself as a leader, which, in turn, may be useful to you as you consider such key questions as:Which aspect of business should I study next? How can I leverage my strengths and compensate for my weaknesses? How can I achieve an optimal  more...

Leadership Assessment Profile ...es for development. Jobs that have the best potential for high career satisfaction. The information contained in your Profile may clarify how you think about yourself as a leader, which, in turn, may be useful to you as you consider such key questions as:Which aspect of business should I study next? How can I leverage my strengths and compensate for my weaknesses? How can I achieve an optimal  more...

Information Technology Infrastructure Library (ITIL) ...high level introduction to the concepts, terms, benefits, and relationships within the core IT Service Management processes and functions, according to the Information Technology Infrastructure Library (ITIL) best practice framework. ITIL is becoming the standard of choice for many organizations in terms of operating IT practice as well as demanding ITIL certification for their employees. This  more...

Cisco CCNA WAN Protocols HDLC, PPP ...ame format. This unit further discusses protocols such as High-Level Data Link Control (HDLC), Link-Access Procedure, Balanced (LAPB), IEEE 802.2, and Qualified Logical Link Control (QLLC). The HDLC frame format compared with the SDLC frame format will be taught and it explains steps to configure and monitor HDLC protocol. Finally, in this unit, you will also learn that among topologies  more...

Lab Safety and Chemical Hygiene In this course, you will learn about the requirements employers must meet to ensure a safe laboratory environment for their employees. It also walks you through creating an effective and comprehensive Chemical Hygiene Plan including basic components, general laboratory safety practices, facility and operation safety rules, chemical hazard identification, and other general safety topics that relate  more...

Fall Protection ...ding, from manholes to elevator shafts, and from roofs to high-rises. Hazards can result from being at an elevation, from being at ground level, or from falling objects. In this complete course your employees will not only learn the OSHA requirements for all types of safety equipment, but will also be trained to identify and avoid situations that might result in a fall hazard. If you have a  more...

Comprehensive Online Instructor Certificate Program ...otential. With courses tailored to college faculty and to high school teachers, this comprehensive program includes self-paced, instructor-facilitated, and instructor-led courses. You will learn about both the technology and the pedagogy of online learning, and experience it as your students would. This is an intensive certificate program comprised of six courses in which you will learn to  more...

Adobe After Effects CS3: Essentials ...Learn the tricks you need to get on your way to producing high-end animations. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe After Effects CS3: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and  more...

Complaints And Angry Customers ...ing in control and for soothing feelings that are running high. And it equips participants with a process to help them meet the needs of the most challenging customer. This course can be completed as quickly as you care to. Student is given 90 day access. Complaints And Angry Customers The Complaints and Angry Customers course helps sales and service providers understand how to approach the  more...

Customer Service Plus ...asics of customer service and how to consistently provide high-quality customer service. User is given 1 year access to this course. Customer Service Plus The difference between success and failure in today?s business environment is customer service. In this course you?ll learn the basics of customer service and how to consistently provide high-quality customer service. Your expert-led  more...

Effective Management Principles Within the Law ...ss conflicts; low morale and productivity; wasted talent; high and costly turnover; and lawsuits based on privacy violations, discrimination, harassment, wrongful termination, among other things. As the workforce and legal mandates have grown more complex, the need for both managerial skills and awareness of the legal ramifications of management decisions has increased dramatically. Employers  more...

Expert Purchasing Management ... is a way for you to learn how to meet and exceed today's high standards for purchasing management excellence. The highly personal and interactive online course ?Expert Purchasing Management? will teach you everything you need to know to lead your purchasing department to new levels of success! Frequently Asked Questions How long will it take me to complete the course? The amount of time it  more...

HTML 4 ...o meet the next deadline, Robb can be found floating on a high-mountain lake with a fishing pole in hand.Enroll today in this course to start your learning. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of this interactive online video  more...

Leadership and Teamwork Leadership And Teamwork Leadership & Teamwork introduces novice leaders and managers to the leadership styles and management approaches that are effective in today? s working environment. It helps them assess their leadership qualities, strengths and weaknesses, and understand how teams work, interact and grow so they can manage their team from co-existence to collaboration, from inception to  more...

Listening Skills for the Workplace ...xecutives, studies show that time spent listening is even higher-55% or more on the average each day. More than 35 general business studies conducted over the past few years demonstrate that listening-centered communication improves results. The studies demonstrate that: Schools devote too little direct instruction in to listening as part of their language arts curricula even though it is a  more...

Managing Meetings ...ations you might encounter, and it will help you to build high performing teams that are flexible, creative and light on their feet. Managing Meetings Managing Meetings will help you to shape the way your team communicates and works together. It will equip you with techniques to make the best of any challenging people and situations you might encounter, and it will help you to build high  more...

Phlebotomy Technician Career Training ...fication Requirements To become certified you must have a high school diploma or G.E.D. and complete classroom lectures. You must complete a clinical rotation at a physician office or laboratory where you can obtain the necessary clinical hours obtaining 100 venipunctures and 25 fingersticks. It will be necessary to pass a national examination which indicates you have met the standards of  more...

Productivity Management & Leadership Success Training Program ...ctive method of addressing issues of low employee morale, high turnover, and poor productivity/quality. This course evaluates the pros and cons of older and outdated methods of Productivity Management and proposes a new eclectic method with 3 years of proven research efficacy to back it up. The benefits of learning this new method of personnel motivation will improve productivity, morale and  more...

CSS ...o meet the next deadline, Robb can be found floating on a high-mountain lake with a fishing pole in hand.Enroll today in this course to start your learning. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the video instruction is close to  more...

Leadership and Teamwork ...eam from co-existence to collaboration, from inception to high performance. This course may be completed as quickly as you care to do so. You will have 90 days unlimited access regardless. Leadership And Teamwork Leadership & Teamwork introduces novice leaders and managers to the leadership styles and management approaches that are effective in today?s working environment. It helps them  more...

Adobe 80 Course Online Library Experience the power of visual learning at its very best. Train at your own pace and work alongside industry experts online. This comprehensive library of 80 different Adobe Online Courses gives you total and complete access for one full year. Why enroll in a single online course when you can have access to 80 different Adobe courses? Updates to course content are continuously made. Adobe 80  more...

Managing for High Performance ...what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing the talent to the competition. In addition, managers need to be able to evaluate an individual's performance and provide clearly defined outcome-based performance standards that create a benchmark for success. This requires managers to learn  more...

Tomorrow s Managers Competencies ...oday's managers are competing for skilled workers, facing high turnover, and coping with technology changes that occur at warp speed. Effective managers must be less product-oriented, and more people-oriented. In order to thrive in these shifting times, you need skills that will help you maximize the potential of your workforce. Tomorrow's Managers' Competencies will teach you how to develop  more...

Managing as Coach and Counselor ...highest on the tree." "A man's reach should exceed his grasp." How do you motivate employees to go after "the ripest peach," or reach for the skill level that seems beyond their grasp? You do it by coaching. Coaching is what cultivates employee growth, not to mention employee loyalty. In Managing as Coach and Counselor, you'll learn to take people from adequacy to excellence. And as you build  more...

Team Conflict The Seeds of Dissent ...Team." If there's anything that's predictable about these high-powered teams, it's the inevitability of conflict. Many teams fail to recognize that there's power in conflict. Healthy dissent actually breeds team success, and that's the essence of this course. What do you need to know about the roots of conflict and team dynamics to help cultivate a healthy mindset about conflict? At the end of  more...

Technologies for Highly Available Solutions in a Windows 2000 Environment To describe the various technologies used for high availability with Microsoft Server products  more...

The Automotive Industry Overview Version 2 ...nnovation, automotive companies are challenged to deliver higher value more efficiently than ever before. This dynamic automotive environment is also characterized by increasingly sophisticated consumers and redefined supplier relationships. Although regions such as South and Central Asia, South America, and Eastern Europe present enormous opportunities for the automotive industry, it is very  more...

The Oil and Gas Industry Overview Version 2 ...is voracious demand have pushed oil prices to an all-time high. Big oil companies, even while investing heavily in exploration, technology, operational improvement, and research and development, are still left with huge surpluses in an industry so far known only as a modest return. In reality, there has never been a more challenging time for the oil and gas industry. While oil companies face  more...

The Pharmaceutical Industry Overview Version 2 ...issues. In order for companies to remain competitive in a highly regulated and rapidly changing pharmaceutical industry, they must constantly improve the way products are developed, produced and marketed, and the way the supply chain is managed. This course provides a high-level overview of the pharmaceutical industry environment, including its key players, business model, structure, and  more...

The Food and Beverage Industry Overview Version 2 ...chain and infrastructure needs. This course provides a high-level overview of the food and beverage industry environment, including its relevant business and regulatory issues, key players, trends, and infrastructure. The course explores the issues that the industry is facing in today's market, and examines solutions industry leaders are using to overcome them. The intention of this course  more...

The Health Care Industry Overview Version 2 ...fective care to its patients. In addition, operating in a highly regulated environment, industry players need to constantly adjust their systems and processes for compliance. As a result, they are fine-tuning their business strategies and turning to information technology to eliminate inefficiencies in the value chain, to address issues of access, to improve quality, and to reduce cost. This  more...

The Retail Industry Overview Version 2 Retail is one of the largest industries and one of the most visible to consumers. The retail industry includes businesses such as automobile dealers, retail gas stations, and department stores. Over the years, it has gone through various sales-channel shifts, from catalog sales to online selling. Yet, throughout these changes, the brick-and-mortar stores have remained strong. In today's retail  more...

Working with Temporary Agencies ...high productivity at a reasonable price and inefficiency regardless of price. To efficiently manage peak time and special project staffing requirements, you need to be able to work with temporary agencies. This course will develop your skills at using temporary agencies to meet short-term staffing requirements. Applying these important strategies will help you hold down costs, hire qualified  more...

Understanding Technical Professionals As a manager, have you felt that technical professionals are sometimes difficult to understand? Do you find that the usual management models are not as effective as they could be? This course explains the ways in which these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new  more...

Models for Managing Technical Professionals ...high value on autonomy, managing their time and resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of ways to motivate, manage, and lead  more...

Evaluating Brand Effectiveness ...hods that will test brand awareness, brand image, low and high level brand associations, brand recall, and brand recognition. All of these tests reveal motivation as to why consumers purchase and remain loyal to your brand.This course concludes by explaining the importance of a brand equity measurement system and all of its pertinent components. Through the use of brand audits and tracking  more...

Implementing a Succession Plan Simulation ...t, so in order remain profitable, the company relies on a highly skilled research and production staff to collate data, analyze markets, and write reports with extremely short turn-around times. More often than not, these studies are pre-marketed, so late deliveries or aborted projects can be quite costly. URG has experienced dramatic growth over the past three years. Through aggressive hiring,  more...

Managing Technical Professionals Simulation Beech & Stern Instrumentation is a medical engineering firm that specializes in the development of cardiac and pulmonary devices. Founded by a former chief of thoracic surgery and a biotechnical engineer, the company has been in operation for nearly three years and has grown rapidly. But with the increasing pace of growth and the diminishing involvement of the founders, Beech & Stern is at a  more...

Initiating a Succession Plan Simulation ...t, so in order remain profitable, the company relies on a highly skilled research and production staff to collate data, analyze markets and write reports with extremely short turnaround times. More often than not, these studies are pre-marketed, so late deliveries or aborted projects can be quite costly. You are a VP and Principal Analyst for Pharmaceutical and Biotechnology Services. Two team  more...

Supply Chain Management What is Supply Chain Management? Why has it become such a hot topic for discussion and analysis in recent years? This course shows how a more thorough understanding of this three word catch phrase can improve the flow of material through your organization, increase customer satisfaction, and help you to establish high quality vendor relationships.  more...

Cisco ISCW 1 0 IPSec VPN Configuration To implement IPSec site-to-site VPNs using SDM and GRE tunnels, and provide high-availability VPNs using backup interfaces  more...

Cisco BCMSN 3 0 Implementing High Availability In a Campus Environment To implement high availability technologies and techniques using multilayer switches in a campus environment.  more...

Cisco BCMSN 3 0 Implementing High Availability In a Campus Environment To implement high availability technologies and techniques using multilayer switches in a campus environment.  more...

Technical Support Agent Skills Simulation ...rofessionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson offers a wide selection of products that ranges from automotive diagnostic accessories and snow  more...

PageMaker 7 ...arning Adobe PageMaker is a must Adobe PageMaker 7.0 is a high-end professional publishing program, and is heavily used in many corporate production environments, as well as some studios and magazines. Virtual Training Company's tutorial will have you using this page layout application with ease in no time. Brian White starts the tutorial with the basics, which includes the toolbox and pointer  more...

Overview of SQL Server 2000 To provide a high-level overview of SQL Server  more...

SQL Server 2000 High Availability To describe the high availability of SQL Server 2000  more...

Overview of SQL Server 2000 To provide a high-level overview of SQL Server  more...

The Process of Interpersonal Communication It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of  more...

Emotional Intelligence in the Workplace ...omeone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and increased  more...

What to Do When the Going Gets Tough ...iating can be challenging, especially when the stakes are high. It's possible to be suddenly stopped in your tracks when an event or circumstance sends the whole deal reeling. Have you ever been involved in a tough negotiation? How did you handle it? Moving past the glitches in negotiation requires savvy and an ability to stay focused on your ultimate goal no matter what it takes to get there.  more...

Difficult People in the Workplace Environment ...ician told you that your blood pressure is at an all-time high? If you answered "yes" to any of these questions, it's probably time for you to learn to deal with difficult people at the office. This course will guide you in your journey to coping effectively with difficult people. You'll learn step-by-step methods and processes to help you identify difficult people to cope and communicate  more...

The Client-Consultant Relationship Getting to know your clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization,  more...

Call Center Communication Skills Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities,  more...

Inbound Call Centers People Management ... personnel policies. Have you ever wondered how to attain high agent performance and low employee turnover? This course will show you how. You'll learn about calculating agent requirements, building workforce schedules, and conquering employee absenteeism. Finally, this course will present procedures that are necessary to keep a call center running smoothly. This course will equip you with the  more...

Sales Management Motivating Sales Teams to Win ...tions you can take to ensure that sales team members have high motivation levels. Identify the functions of a sales compensation plan. Identify the factors to consider when evaluating motivation levels. Identify actions you can take to increase your sales team's motivation. Sequence the  more...

Managing Business Risk Developing a Risk Management Plan ...and irregular due to the current low price of oil and the high rate of employee turnover. However, a recent tragic accident on a neighboring oil rig has brought renewed attention to risk factors and safety training needs. As a result, executives at Parmelle are considering hiring you for a new position they are creating: the Director of Organizational Risk Management. In this position, you  more...

CompTIA Server 2005 Troubleshooting Disaster Recovery This course covers general information about troubleshooting techniques and the disaster recovery process. This course is divided into two units, Troubleshooting and Disaster Recovery. The Troubleshooting unit covers troubleshooting and problem solving techniques, shutdown options, and bottlenecks. The Disaster Recovery unit covers disaster recovery planning, fault tolerance, and backup and  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ...grated rows from a given table. Reclaim space above the high water mark. Query the results of a table analysis to display important information. Use DBMS_SPACE package to display space use in segments. Assess index structure and display the percentage of deleted entries. Rebuild an index. Unit 2: Optimizing Sort Operations Identify the operations that will cause a sort.  more...

Cisco Networking Technologies Introduction Part 3 ...twork (ISDN) technologies. Identify characteristics of High-level Data Link Control (HDLC). Identify functions and features of Point-to-Point Protocol (PPP). Identify characteristics of digital subscriber line (DSL) technology. Identify digital subscriber line (DSL) standards. Identify characteristics of Frame Relay. Identify characteristics of Asynchronous Transfer Mode  more...

Oracle8i Database Admin Manage Data Storage ... SQL*Plus Worksheet. Identify the characteristics of the high water mark. Validate a table structure by using Oracle SQL*Plus Worksheet. Execute the command used to detect row migration in a table by using Oracle SQL*Plus Worksheet. De-allocate the unused space in a table by using Oracle SQL*Plus Worksheet. Truncate a table by using Oracle SQL*Plus Worksheet. Identify the effects of  more...

Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention ... using a four-step procedure. Reclaim the space from the high water mark by using an ALTER TABLE command. Query the results of an ANALYZE command to evaluate Oracle data block usage. Monitor the space used for an index by using the ANALYZE INDEX command. Rebuild an index without writing the redo log entries by using the ALTER INDEX command. Unit 2: Optimizing Sort Operations  more...

Designing for Cisco Internetwork Solutions Part 1 ...site Network modules. Identify guidelines for ensuring high availability in the modular network design. Audience: This course is designed for individuals seeking the Cisco Certified Design Associate (CCDA) certification and those aiming for the CCDP (Cisco Certified Design Professional) certification. The course is also targeted at pre-sales and post-sales network engineers  more...

Interconnecting Cisco Networking Devices Part 3 ...o covers how to configure serial interfaces using PPP and High-Level Data Link Control (HDLC) encapsulation. Frame Relay operation is introduced and you learn how to configure Frame Relay on Cisco Systems routers. Finally, you learn how to configure DDR between two routers with Basic Rate Interface (BRI) or Primary Rate Interface (PRI). Learn To: Identify characteristics of a WAN.  more...

Designing Cisco Network Service Architectures Part 2 ...irst unit. The course then covers in detail designing for high availability and designing security services. The instruction is supported with case studies in each of the areas of instruction. Learn To: Identify features of network management. Identify features of the CiscoWorks network management solution. Identify features and functions of management tools for the  more...

Designing Cisco Network Service Architectures Part 5 ...nsiderations for an enterprise WLAN solution. Identify high availability design considerations for an enterprise WLAN solution. Identify roaming and mobility design considerations for an enterprise WLAN solution. Identify multicast design considerations for an enterprise WLAN solution. Identify QoS design considerations for an enterprise WLAN solution. Identify features of WLAN  more...

SQL Server 2000 Database Admin Part 4 Managing Data ...ring data, managing replication services, and maintaining high availability. Learn To Identify guidelines for importing and exporting data. Match SQL Server 2000 tools used to import and export data with their functions. Identify the features and functions of the Data Transformation Services (DTS) process. Identify the features of distributed data. Identify the different methods of  more...

Office XP New Features Part 2 Access Outlook FrontPage ...d working with databases, e-mail, or Internet software. A high level of computer skill is not required for New Features Part 1 but learners will have had some prior experience with Microsoft Office software. However, New Features Part 2 requires a higher level of skill as its emphasis lies in databases and networking software. Learners will need a basic knowledge of either Microsoft Office 97  more...

Advanced Project Leadership Selling Project Mgmt to the Organization ... course is for professionals who are charged with leading high-profile projects within their organization. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Identifying Project Management Problems (0.5 hours)  more...

Self Development Motivating Yourself to Perform ...p concepts in order to foster motivation and perform at a high level. Learn To Use strategies to overcome procrastination. Enhance self-discipline with affirmations. Use three steps to exercise more self-discipline. Change bad habits using self-leadership.  more...

Advanced Project Leadership Navigating Corporate Structures ...the corporate environment, in particular as it relates to high-profile projects. First, you will learn how to identify different types of stakeholders, and how they may influence the project. You will learn how to deal with stakeholders ?Hidden Agendas?. You will also learn about project sponsors, and how their position in an organization?s structure affects their responsibilities towards a  more...

Advanced Project Leadership Organization Strategy Business Needs ...ds teaches project managers how to be successful managing high profile projects in large corporations by learning how to navigate different organization types, and what role project management plays in the different organization types. You will acquire the skills necessary to determine company strategy and the process to use that knowledge to determine whether or not the project supports  more...

Oracle9i Database Admin Manage Data Storage ...149; Identify the characteristics of table parameters and high-water mark, change the parameter value, manually allocate extents, validate table structure and detect row migration. • Identify the effects of truncating a table, drop and truncate a table, and deallocate free apace. • Retrieve the table, extent and row location information from data dictionary. • Identify the  more...

Career Development Excelling in Your Career ...cuss maintaining productivity and keeping professionalism high. Bruce will present you with scenarios and ask you a series of questions to help you understand how to facilitate productivity and be professional. Unit 2: Marketing Yourself (0.5 - 1 hour) Recognize steps for establishing a professional image. Follow steps for establishing a  more...

Oracle9i Performance Tuning Optimizing Sorts Minimizing Contention ...s into the database design. o Reclaim the space from the high water mark by using an ALTER TABLE command. o Query the results of an ANALYZE command to evaluate Oracle data block usage. o Match the actions for recovering space with their description. o Identify the characteristics of the Oracle block size. o Identify the advantages and disadvantages of small data block and large data block  more...

Oracle 9i New Features Database Administration This course introduces learners to the Oracle9i enhancements in server-side manageability, Oracle Enterprise Manager, and globalization. Learn To Identify memory and space management improvements. Describe segment and index management improvements. Identify improvements in database operations and performance.  more...

Oracle 9i New Features Backup Recovery Performance Tuning ...high availability and fault recovery, data protection and disaster recovery, LogMiner enhancements, online operations, and Recovery Manager enhancements. Students also learn about schema improvements, system improvements, and scalable session state management. Learn To Identify the new features designed to reduce unplanned downtime, improve data protection, and  more...

Business Travel Safety International Travel ...oming global negotiations. Your position is important and high profile, so Icon has managed most of your travel insurance. Since you will travel internationally, Dean has agreed to discuss elements of international travel preparation and safety with you. Unit 2: International Travel Transportation (0.5 - 1.5 hours) Identify measures you can take before your trip to  more...

Internet Explorer 6 User Fundamentals ... The intended audience for this course does not require a high level of computer skill, but learners will probably have had some prior experience with Microsoft Office software and the Windows operating system. Learners will need a basic knowledge of either Microsoft Windows 98 or later operating system(s). Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation  more...

Workflow Mgmt Part 1 Process Mapping Automation ...ring data, managing replication services, and maintaining high availability. This course will cover business process and workflow, process mapping techniques and tools, and workflow automation. Learn To: o Identify the characteristics of a business process. o Identify advantages of business process thinking. o Match parts of a business process with their features. o Identify  more...

Business Accounting Accounting for Assets ... • Identify risks associated with high and low accounts receivable turnover ratios. • Simulation Overview: • In this simulation, you will meet with Susan Cole, an Accounting Supervisor for Icon who is experienced in performing accounting duties and coordinating the work of accounting clerks under her supervision. She  more...

WebSphere Studio 5 0 Introduction ...s of Web Services are covered. The course then presents a high-level overview of WebSphere Studio Application Developer, its place in the Studio family, and its development environment. The various perspectives in WebSphere Studio Application Developer are covered with a particular emphasis on Java, including the Java Editor and packages view of the Java perspective. The course closes with the  more...

Interpersonal Communication Telephone Skills ... methods. Distinguish between high and low priority calls. Take accurate messages. Increase your efficiency while on the telephone. Audience This course is for all employees who provide inbound and outbound telephone service. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE  more...

WebSphere Studio 5 0 Introduction ...s of Web Services are covered. The course then presents a high-level overview of WebSphere Studio Application Developer, its place in the Studio family, and its development environment. The various perspectives in WebSphere Studio Application Developer are covered with a particular emphasis on Java, including the Java Editor and packages view of the Java perspective. The course closes with the  more...

Call Center Mgt Managing an Inbound Call Center ...en only. Recently, the WCAA has been overwhelmed with the high number of calls from women wishing to join the organization. As a business consultant for Icon, it is your task to identify the needs of the WCAA and explain the benefits of a call center. Unit 2: Establishing the Call Center's Structure (0.5 - 1 hour) Select building considerations.  more...

360-Degree Feedback Max the Benefits of 360-Degree Feedback ...s or her comfort zone. Help a high performer find a new opportunity for development. Identify the mentoring resources that should be offered as part of 360-degree feedback. Identify the skills you should teach in a leadership development workshop. Audience HR employees, managers, and senior managers who want  more...

Strategic Decision Making Making the Right Decision ...the best one. The program details how to develop numerous high-quality options, as well as how to evaluate the options and make a final choice. In addition, the program teaches the learner how to review and learn from his or her experience and the experiences of others. Learn To Identify the techniques for developing options.  more...

Employee Performance Resolving Conflict ...est management software portfolio has been experiencing a high number of technical problems. It has come to your attention that Customer Support is handling an alarming number of complaints from customers who cannot access their stock portfolios. Unit 3: Conflict Between Employees (0.5 - 1 hour) Assess the conflict situation. Identify the  more...

Managing Performance Overcoming Performance Appraisal Challenges In Managing Performance: Overcoming Performance Appraisal Challenges, you will learn how to encourage regular communication, how to conduct a status meeting, and how to document ongoing communication. You will also learn how to respond to a defensive employee and how to resolve conflict in an appraisal discussion. In addition, you will learn about the laws governing the appraisal process, so you  more...

Managing High Performers Creating a Retention Strategy ...High Performers: Creating a Retention Strategy asks what a company needs to do to attract and then retain high performers. It assists learners in developing an effective retention strategy by creating an awareness of the importance of managing organizational talent and by teaching strategies for retaining this talent. Learn To The importance of training and  more...

Managing High Performers Defining Finding High Performers ...High Performers: Defining and Finding High Performers, helps the learner to better identify high performers and, having recruited them, monitor and meet their needs. High performers must be motivated, and this course includes practical guidelines for establishing trust and building rapport with them. It also offers advice on how to successfully recruit high performers. Learn To  more...

Managing High Performers Implementing Recognition Programs ...High Performers: Implementing Recognition Programs, takes the learner through the importance of developing effective recognition programs which will ensure the retention of your company a a s high performers. Effective coaching, mentoring, and feedback delivered in tandem with a recognition program are the focus in this course, and learners will find invaluable guidelines for each. Learn  more...

Project Management Essentials Planning a Project ... Identify factors that indicate a need for a high level of detail in activity analysis. Identify items that must be included on an activity analysis form. Audience Managers, supervisors, and team leaders who have to manage projects and want to learn the basic principles needed to plan a project. Deployment Options e-Learning Accreditation  more...

Advanced Project Mgmt Project Management Maturity ... a a s maturity level, obstacles that prevent attaining high maturity levels, and how executives can promote project management. Learn To Identify how project management maturity levels relate to the project management process groups. Identify project management processes a company at maturity level one would use to plan projects.  more...

Team Management High Performance Teams ...High Performance Teams, you will learn the concepts behind effective team leadership. Your goal is to adjust your leadership abilities to meet the needs of a diverse collection of individuals as you lead them through a team project. If you are a strong team leader, you will successfully release your company's product before the competition and save your company. Learn To  more...

Team Leadership Developing A High Peformance Team ...High-Performance Team gives the student an overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team, steps for developing a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance team. Learn To  more...

Oracle8 Database Administration - Manage Data ...acle SQL Worksheet. Identify the characteristics of the high water mark. Validate a table structure by using Oracle SQL Worksheet. Execute the command used to detect row migration in a table by using Oracle SQL Worksheet. De-allocate the unused space in a table by using Oracle SQL Worksheet. Truncate a table by using Oracle SQL Worksheet. Identify the effects of truncating a table.  more...

Managing High Performers Series The Managing High Performers Series includes the following courses: Managing High Performers: Creating a Retention Strategy Managing High Performers: Defining and Finding High Performers Managing High Performers: Implementing Recognition Programs To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Team Leadership Series The Team Leadership Series includes the following courses: Team Leadership: Developing a High Performance Team Team Leadership: Conducting Productive Team Meetings Team Leadership: Promoting Your Team a a s Effectiveness To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Achieving Success Without Authority Focusing on Results ... values. Differentiate between high and low self-esteem. Identify a strategy to beat procrastination. Identify key characteristics of motivated people. Identify three areas of organizational influence. Differentiate between the roles of leadership and power in  more...

Microsoft NET Tech Overview Part 1 NET Platform Framework ...DI) and the .NET user experiences are also addressed at a high level. This course introduces the learner to the context of the .NET technology initiative, placing it in light of its response to current limitations in Internet technology and application integration, and emphasizing its importance as the 'Next Generation Internet'. The Distributed Computing Model is discussed as well as the  more...

Microsoft NET Tech Overview Part 1 NET Platform Framework ...DI) and the .NET user experiences are also addressed at a high level. This course introduces the learner to the context of the .NET technology initiative, placing it in light of its response to current limitations in Internet technology and application integration, and emphasizing its importance as the 'Next Generation Internet'. The Distributed Computing Model is discussed as well as the  more...

CCNT Local Area Networks v6 0 Part 1 ...ystems Interconnection (OSI) model. Audience: A high level of computer skill is not required but learners will probably have had prior experience in the installation, support, and troubleshooting of computer networks. Deployment: e-Learning Language Options: US English Total Learning Time: 4 - 6 hours Objectives: Unit 1: LAN Technologies (2  more...

CCNT Local Area Networks v6 0 Part 2 ...f a network operating system (NOS). Audience: A high level of computer skill is not required but learners will probably have had prior experience in the installation, support, and troubleshooting of computer networks. Deployment: e-Learning Language Options: US English Total Learning Time: 4 - 6 hours Objectives: Unit 1: Transmission (2 - 3  more...

CCNT Local Area Networks v6 0 Part 3 ...es of circuit and packet switching. Audience: A high level of computer skill is not required but learners will probably have had prior experience in the installation, support, and troubleshooting of computer networks. Deployment: e-Learning Language Options: US English Total Learning Time: 6 - 8 hours Objectives: Unit 1: LANs in the  more...

IMS Essentials Part 3 DEDBs Advanced IMS Systems DB2 In IBM IMS Essentials Part 3: DEDBs, Advanced IMS Systems, and DB2, you learn about data entry databases (DEDBs) and expedited message handling (EMH). The Advanced IMS Systems section introduces DBCTL and the concept of data sharing in IMS. The Common Service Layer (CSL) architecture is explained. Finally, the relationship between IMS and DB2 is explained, including the IMS to DB2 attachment. This  more...

Telephone Skills Handling Difficult Calls This course stresses the importance of politeness and identifies the service that callers expect over the phone. The learner is guided through the steps to handle difficult calls including angry callers and abusive callers. Dealing with complaints is also covered. Techniques for effective call time management are explained. Call time can be considerably reduced through effective questioning and  more...

Frontline Leadership Positively Influencing Workplace Culture ...Products and Services division in Chicago, which provides high-end intrusion detection, access management, and emergency response systems for corporate facilities. Its creed of ''Prevention, Detection, and Protection'' has been the foundation of the organization's goals and business methods. As Vice President of Products and Services, you must prepare Roger and Jessica for working with this new  more...

Motivation Motivating Through Rewards Recognition ...ard Bernard in a way that will motivate him to maintain a high level of performance. Unit 2: How Rewards and Recognition Can Work for You (0.5 - 1 hour) Choose examples of how rewards and recognition benefit managers and employees. Identify factors that influence the cost of a reward or recognition program. Select factors  more...

Organizational Behavior Organizational Dynamics for Individuals Organizational Behavior: Organizational Dynamics for Individuals defines organizational behavior and identifies the variables and characteristics that influence an individual's behavior in the workplace. Learn To Identify OB dependent variables demonstrated by an employee. Identify types of power. Avoid  more...

Designing a MS Exchange Server 2003 Organization Connectivity ...e learner will be introduced to concepts of designing for high availability and reliability for a Microsoft Exchange Server 2003 organization and design aspects for inter-organizational connectivity. The course will also cover planning considerations for migrating from Microsoft Exchange Server 5.5 and Microsoft Exchange 2000 Server to Exchange Server 2003. Learn To: Identify  more...

Oracle Application Server 10g Administration Part 2 ...Management (DCM). Identify characteristics of OracleAS High Availability Tool (iHAT). Identify benefits of Oracle Internet Directory (OID). Identify tasks to be performed for OID administration. Match OID command-line tools with their functions. Identify modules of Oracle HTTP Server (OHS). Match the directives and commands for managing OHS with their descriptions. Identify  more...

Oracle Application Server 10g Administration II Part 1 ...according to your business needs. To provide a stable and highly available environment that performs well, you learn the concepts for high availability (HA) and scalability. You also learn to configure various OracleAS components such as Web cache clusters, OC4J, and business intelligence components. Finally, you will learn how to deploy the various components and the tools and techniques for  more...

Oracle Application Server 10g Administration II Part 4 ...ormance bottlenecks and fix them. Identify features of High Availability Tool (iHAT). Match various monitoring tools with their features. Identify tasks that can be performed to monitor Oracle HTTP server (OHS). Identify various options that you need to set for monitoring Oracle HTTP server (OHS) logging. Match the directives in the httpd.conf file with their features.  more...

Managing High Performers - Creating a Retention Strategy Managing High Performers: Creating a Retention Strategy asks what a company needs to do to attract and then retain high performers. It assists learners in developing an effective retention strategy by creating an awareness of the importance of managing organizational talent and by teaching strategies for retaining this talent.  more...

Managing High Performers - Defining and Finding High Performers Managing High Performers: Defining and Finding High Performers, helps the learner to better identify high performers and, having recruited them, monitor and meet their needs. High performers must be motivated, and this course includes practical guidelines for establishing trust and building rapport with them. It also offers advice on how to successfully recruit high performers..  more...

Managing High Performers - Implementing Recognition Programs Managing High Performers: Implementing Recognition Programs, takes the learner through the importance of developing effective recognition programs which will ensure the retention of your company's high performers. Effective coaching, mentoring, and feedback delivered in tandem with a recognition program are the focus in this course, and learners will find invaluable guidelines for each.  more...

Defining and Mapping the Six Sigma Process Maps are incredible tools. They show--on one page--where you are, where you want to go, the best way to get there, and endless alternate routes. Without maps, we would be left to wander unknown paths to uncertain destinations, encountering untold pitfalls along the way. Maps are also important tools in guiding Six Sigma?? teams in the quest for process improvement; it is impossible to improve a  more...

Advanced Project Management - Project Management Maturity In Advanced Project Management: Project Management Maturity, you will learn how projects are typically managed and what processes and tools usually exist at each of the five maturity levels. You will also learn how to assess a department or organization's maturity level, obstacles that prevent attaining high maturity levels, and how executives can promote project management.  more...

Advanced Project Leadership - Organization Strategy and Business Needs ...ds teaches project managers how to be successful managing high profile projects in large corporations by learning how to navigate different organization types, and what role project management plays in the different organization types. You will acquire the skills necessary to determine company strategy and the process to use that knowledge to determine whether or not the project supports  more...

Advanced Project Leadership - Navigating Corporate Structures ...the corporate environment, in particular as it relates to high-profile projects. First, you will learn how to identify different types of stakeholders, and how they may influence the project. You will learn how to deal with stakeholders Hidden Agendas. You will also learn about project sponsors, and how their position in an organization's structure affects their responsibilities towards a  more...

Team Leadership - Developing a High-Performance Team Team Leadership: Developing a High-Performance Team gives the student an overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team, steps for developing a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance  more...

Portfolio Management Process Groups The processes involved with portfolio management are meant to enhance the likelihood of a portfolio yielding the intended results. However, these processes should only be used as guidelines; portfolio management teams are always the ones who will make the decisions about how much of the processes they will use and how rigorously the processes will be implemented. Portfolio managers and team  more...

Retention Once you get those hard-to-find quality employees, the hard work of keeping them begins. During times of low unemployment, you very much want to avoid the costs of high turnover. Developing strategies to keep those valuable employees is a must and should be a part of your recruiting strategy. In this course, you will explore reasons employees leave and the many ways you can prevent most attrition  more...

The Importance of Metrics to Six Sigma ...ocesses are really doing and what they can do to maintain high quality. This course examines how these performance metrics generate information that provides insight into a company's processes that help it implement better quality performance improvement activities. In addition the course will demonstrate the necessary steps to perform key performance metrics calculations.Six Sigma is a  more...

Green Building Commercial Certification Program ...rtification program serves to re-enforce the ideas behind high performance buildings maximizing operational energy savings; improving comfort, health, and safety of occupants and visitors; and limiting detrimental effects on the environment. This certification program provides instruction in the new methodologies that form the underpinnings of high performance commercial and municipal  more...

Green Building - Building Energy Use ...ency model of today involves benefits, not sacrifices. In high performance buildings, energy efficient design begins with a methodical reduction of the buildinga ™s heating and cooling loads - those imposed by climate and those generated by people and equipment. With all loads minimized, mechanical systems are then selected based on highest output for lowest fuel consumption. The new  more...

Green Infrastructure - Landscape - Best Practices course Quiz ...cing biodiversity and ecology - Landscapes capable of high rates of stormwater absorption, infiltration, and treatment - Tree planting for quantity, density and diversity - Turf grass reduction - Plant selection - Designing water-efficient landscapes - Pest Management After successfully completing this training module, students are able to print an HP&P Safety Certificate  more...

Green Building Indoor Environment ...high performance buildings reflect a concern for the total quality of the interior environment. By definition, they provide supportive ambient conditions, including thermal comfort and acceptable indoor air quality, visual comfort, and appropriate acoustical quality. Air temperature, mean radiant temperature, air speed, and humidity are all factors that affect thermal comfort. Dissatisfaction  more...

Business Writing ...high quality self-paced, e-learning program that can serve as an invaluable tool to any working professional or those seeking employment in today's marketplace. The Business Writing course can assist you with success in renewing licenses, acquiring certifications or resume writing for those preparing for a new profession. Our writing style identifies who we are and what we know. It is an  more...

Microsoft Excel 2010 This is an introduction to Excel 2010, comprising of in depth modules covering Excel 2010. You will explore the Excel 2010 interface and learn to enter, edit and format data and use Microsoft Excel formulas and functions to calculate and analyze numeric data. This e-learning course is suitable for self paced learning, distance learning and blended learning. This is an online training course and  more...

Reducing Medication Errors A Focus on the Med Pass ...ders be familiar with the extent of the problem, both the high error rates and the potentially serious consequences. This knowledge is needed to facilitate active participation in implementing effective strategies and changes in attitudes to decrease these error rates. Errors are in effect a breakdown of a system and not the sole responsibility of any one individual. Designed for the licensed  more...