Online Higher eLearning Training

Significantly Increase the Value of Any Property--Instructor-Led ... just pay for itself -- it can increase your resale value higher than you might imagine. But the wrong change is like throwing money away. This course shows how to get the biggest possible financial benefit from every dollar spent on property improvements. You`ll even learn to grow value by improving the neighborhood!Students may complete this course within a reasonable period of time. Contact  more...

Understanding Your Customer ... wouldn't succeed. The better you know your customer, the higher your chance for success. In this course, you'll learn about the first major component of the strategic account sales (SAS) approach: research. You'll start by learning about the key areas to research using the SAS approach and where to find business information sources about your client. Next, you'll explore researching your  more...

The Automotive Industry Overview Version 2 ...nnovation, automotive companies are challenged to deliver higher value more efficiently than ever before. This dynamic automotive environment is also characterized by increasingly sophisticated consumers and redefined supplier relationships. Although regions such as South and Central Asia, South America, and Eastern Europe present enormous opportunities for the automotive industry, it is very  more...

Excellence in Internal Customer Service ...etter service, then the end customers will receive a much higher quality service in the long run. Focusing on your internal customers not only helps your organization to survive and prosper, but also has the added benefit of motivating your employees, meeting their needs, and promoting a satisfying environment to work within. Managers and supervisors with responsibility for defining,  more...

Business Travel Safety Safety Measures for Travelers ...rs," you will learn why business travelers are often at a higher risk for being involved in a crime than local citizens. Additionally, you will understand what precautions a woman traveler should take and what safety guidelines should be followed. You will also learn why it is important for disabled persons to consider their safety when traveling and some specific air safety and travel  more...

Listening for Higher Purposes Do you sometimes have difficulty using your listening skills to effectively evaluate arguments or appreciate complex ideas and emotions? This course teaches you how to listen more effectively for critical and empathic purposes to maximize your understanding. Persons at all levels of an organization. It is particularly useful to those who need strong listening skills, such as managers and team  more...

Giving Feedback to Colleagues Everyone needs good quality feedback in order to improve performance at work. In this course, you will discover how to provide effective feedback to colleagues at the same level as yourself, and to those above you, in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback, you will learn a  more...

Developing Career Plans for Your Technical Professionals ...And you may also need to recruit technical people to fill higher-level positions in your company. This course will help you use career development as a technique to both motivate and retain technical professionals, as well as to place some of them on career paths that will help your company fill its most highly skilled and senior positions. You will learn how to recognize and avoid barriers to  more...

Process Management Skills Efficiency, in software terms, can be the difference between ineffective, poorly designed software, and elegant, intuitive software. Efficiency in manufacturing is the difference between processes that yield top quality products at a reasonable price, and processes that spit out shoddy products regardless of price. Likewise, efficiency is critical to the effectiveness of a manager and to the  more...

Managing For High Performance Managers today must deal with a myriad of business challenges. Often they must rely on their best personnel to get them out of a jam. But do they have the necessary skills and strategies for managing these key people? This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing  more...

Experimenting for Process Improvement The Improve phase of the Six Sigma DMAIC methodology concerns locating the optimal conditions of a process. Many improvement techniques used in Six Sigma concentrate on the impact of single factors on response or yield. In order to achieve breakthrough improvements, however, it is necessary to determine how multiple interacting factors impact response. This course introduces the sophisticated  more...

Six Sigma Listening to the Voice of the Customer Let the buyer beware. That old business maxim of caveat emptor once struck fear in the hearts of many wary consumers. Now there's a new reality: Competition for consumer attention is intense across all industries and markets, so now it's the company itself which is being admonished to beware. That means businesses should be looking for the best way to gauge what its customers really need and want.  more...

Antitrust--Overview ...ve consumers of the benefits of competition, resulting in higher prices for inferior products and services. The Antitrust Division of the U.S. Department of Justice (DOJ) and the Bureau of Competition of the Federal Trade Commission (FTC) share responsibility for enforcing antitrust laws. This one-hour course enables participants to recognize the basic provisions of antitrust legislation and  more...

Administering Linux Systems This course is an advanced user course that describes the concepts of managing the administration of the Linux system. It provides detailed description of the administration, automating, and printing tools available on Linux. The course covers all the necessary concepts of file management and backup, and automation tools, and printing in the Linux environment. Users who have a basic level of  more...

Web Development Process In this WestNet e-Learning module, we show how Web developers can benefit by applying formal software engineering processes to site projects. Many Web developers are still learning the lesson that the softwaredevelopment community learned 20 years ago: process pays. It pays in shorter schedules, better designs, and higher user satisfaction.  more...

e-Business Part 3 Choosing Tools and Technologies ...ses of each tool, language and technology. It also covers higher-level software and hardware choices such as web browsers, web servers, web application servers and web enabled databases. The target audience is those individuals tasked with planning/ implementing e-Business strategies within an organization (primarily technical and business managers, as opposed to programmers, network engineers,  more...

LAN and WAN Protocols This WestNet e-Learning module explores local area network (LAN) and wide area network (WAN) protocols and how they are used to get information into the node so it can, in turn, be delivered to the processes at the higher layers.  more...

Higher-Layer WAN Protocols This WestNet e-Learning module reviews connection-oriented switched services commonly used to move information across a wide area. These services include Integrated Services Digital Network (ISDN), frame relay, and X.25. Although we refer to this unit as Higher-Layer WAN Protocols, these protocols are essentially Data Link Layer protocols. However,these protocols go beyond simple link  more...

How Local Area Networks Work In this WestNet e-Learning module, we will use the Open Systems Interconnection (OSI) model to explain the specific technologies and protocols used in most local area networks (LANs). More specifically, you will learn about the popular LAN protocols of Ethernet and Token Ring, and the increasingly important technology of wireless networking. We will start low in the OSI protocol stack, and then  more...

Switched Telecommunications Protocols This WestNet e-Learning module reviews protocols closely associated with the Data Link Layer of the Open Systems Interconnection (OSI) model.  more...

LAN Software Architectures This WestNet e-Learning module will present the Physical and Data Link Layer protocols to the higher layers, which are implemented by desktop operating systems (OSS) such as Microsoft Windows 98 or 2000.  more...

Microsoft FrontPage 2003 Expert User This course covers higher-level skills of working with FrontPage including web components and style sheets advanced forms and data driven pages and non-HTML technologies and Share Point Services.  more...

e-Business Part 3: Choosing Tools and Technologies The third course in the e-Business curriculum focuses on the tools, languages and technologies that help drive the e-Business infrastructure. It also covers the strengths and weaknesses of each tool, language and technology. It also covers higher-level software and hardware choices such as web browsers, web servers, web application servers and web enabled databases.  more...

Microsoft FrontPage 2002 Expert User ...higher level skills required to work with Web sites in FrontPage 2002. Modification and structuring of Web sites are covered as well as design considerations and procedures fundamental to Web site customization that include the creation of dynamic pages frames and tables. Finally essential elements in client/server interaction such as the creation of Web forms database integration collaboration  more...

e-Business Part 3: Choosing Tools and Technologies The third course in the e-Business curriculum focuses on the tools languages and technologies that help drive the e-Business infrastructure. It also covers the strengths and weaknesses of each tool language and technology. It also covers higher-level software and hardware choices such as web browsers web servers web application servers and web enabled databases.  more...

Basic RF and Microwave Power Measurement This course we will cover the basics of RF and microwave power measurements. First some of the devices used to measure power are briefly described, then the basic power measurement is described, including the effects of mismatches due to reflections in the measurement system on the measured power. Also the measurement of power through a two-port device is covered. Finally this course discusses in  more...