Online Highlights eLearning Training

Upper Layer Protocols This WestNet e-Learning module briefly highlights some common processes found above the Transport Layer in the protocol suites. more...

Sales Written Communications Communicating & Managing: Written Communication, is the seventh of sixteen courses in this curriculum. Writing a good sales proposal helps to convince the buyer of the Seller's merits and of the benefits of buying from him or her. Written Communications highlights the reasons for and benefits of writing a sales proposal. sellers become familiar with the twelve components that constitute a good more...

Completing Your Field Sales Approach ...u and your customer? Completing Your Field Sales Approach highlights how to present sales solutions and close sales with your customers. Included in the course are steps and tips for overcoming customer objections effectively. You'll have opportunities to improve the flow of a sales call, handle objections and close a sale as you participate in role plays. Field sales representatives more...

Managing Conflict Stress and Time ...esolve conflicts, manage time, and manage stress. It also highlights the importance of a positive approach and attitude in bringing customer interactions to a satisfactory conclusion. This course helps to prepare learners interested in the Help Desk Institute (HDI) Customer Support Specialist (CSS) certification, which is targeted to individuals wishing to qualify to work in a Customer Support more...

Project Integration Executing and Completing a Project ...maximize performance, and meet project goals. This course highlights the importance of project integration management to project performance. It covers the inputs, tools and technologies, and outputs of the following integrative processes in project management: directing and managing project execution, monitoring and controlling project work, initiating integrated change control, and closing more...

Lean Tools ...e, agile, and responsive to customer demands. This course highlights the implementation of Lean tools in the production and manufacturing environment. These tools have derived largely from the development of the Toyota Production System (TPS). In addition, the course examines how these improvement tools are used to maintain an orderly and efficient flow of materials throughout the Lean more...

Transitioning from ISO 9000 1994 to ISO 9001 2000 The ISO 9000 family of international standards has been drastically revised. Currently, certified organizations must plan to comply with these changes within the specified time frame or face losing their certification. The ISO 9001:2000 edition uses a new process-focused approach as illustrated in their Quality Management System model. This QMS model is structured into four areas: Management more...

Interviewing and Hiring Practices This course is intended to teach learners how to exercise sound judgment in the hiring and interviewing process. Not many companies nowadays specify discriminatory characteristics either directly or openly in an advertisement, unless these are required by a bona fide occupational qualification. Your advertising medium, the questions you ask on forms, what you discuss in company publications, and more...

The Sun Solaris Operating System This course covers the origin and history of the Solaris 2.x operating system, and its relationship with other Unix family systems. It presents the Solaris operating system as a business solution, and examines its various components and addresses issues surrounding its use, administration, and development. The course highlights those aspects that make Solaris an innovative operating system, and more...

The HP-UX Operating System This course covers the origin and history of the HP-UX operating system and its relationship with other UNIX family systems. It examines the HP-UX system components and addresses issues surrounding its use, administration, and development. The course highlights those aspects that make HP-UX an innovative operating system and provides some commmonly used UNIX skills and tricks. This course more...

The Linux Operating System ...ding its use, administration, and development. The course highlights those aspects that make Linux an innovative operating system, and provides some commonly used Unix skills and ""tricks"". This course introduces the origin, history, and current trends of the Linux operating system as well as the important considerations in deploying Linux systems in a business environment. It describes how to more...

Food Safety and Handling Each year, bacteria in food cause millions of illnesses in the US. According to the Food and Drug Administration, between 2 and 3 of all foodborne illnesses result in secondary long-term illnesses. Some strains of E. coli can cause kidney failure in infants, and salmonella can lead to reactive arthritis and serious infections. In addition to the risks from badly prepared or handled food, there is more...

Editing and Reviewing in Adobe Acrobat 8 Using Adobe Acrobat 8, you can perform comprehensive reviews of PDF documents. This application allows you to review and add your comments to a document using a wide variety of commenting and markup features, including notes, stamps, and text insertion tools. This course highlights the main concepts of participating in a review using Adobe Acrobat 8. The will comprise primarily business users more...

Forms and Document Security in Adobe Acrobat 8 ... This course explores the advantages of PDF security, and highlights several security measures you can employ, such as using digital IDs, security policies, password and encryption protection, and security envelopes. The course also introduces PDF forms, and sending form data. The will comprise primarily business users within the corporate client base, including a wide range of office more...

Network Media ...dule delves into cable and wireless media types. Lesson 1 highlights the important points about unshielded twisted pair (UTP) and shielded twisted pair (STP) as well as the two types of coax cooper cable. It also discusses the properties of multimode and singlemode fiber optic cable. Then it reviews the various wireless options and details the IEEE 802.11 group of wireless transmission more...

Switching Fundamentals This module addresses switching fundamentals. Lesson 1 discusses LAN transmissions and how they share the available network bandwidth. The lesson introduces the essential terms collision domain and broadcast domain which describe network access and device functionality. Bridging and switching is discussed in Lesson 2. Although different in how they operate both devices learn and store MAC address more...

Managing the Network Environment ...fective way to document network infrastructures. Lesson 2 highlights Telnet which is used to provide remote console connections to a network device for administration purposes. Lesson 3 is an important topic about the router hardware components and the software defined configuration register. Lesson 4 instructs you to backup and restore IOS and configuration files using a TFTP server. Lesson 5 more...

IP Routing ...coa s Interior Gateway Routing Protocol (IGRP). Lesson 5 highlights the enhancements made to IGRP with the new protocol EIGRP. Lesson 6 provides an overview of Open Shortest Path First (OSPF) commonly found in medium to large networks which require more sophisticated path selection. Each protocol provides the ability to route packets through the network but they approach the process more...

Listening Skills: The Fundamentals of Listening ...highlights general benefits and misconceptions about listening as a means of introducing the concept of listening. It also teaches the learner how to interpret messages and identifies three common types of listening. It provides a step-by-step process on how to become a critical listener and explains the benefits of providing feedback to speakers. It details how to provide feedback by providing more...

Oracle 8i PL/SQL - DML and DDL Statements This course introduces the DDL and DML statements. It explains the concept of creation of tables and views. It also covers the various commands for manipulating a database. In addition the course explains the transaction processing features. It highlights the concept of altering a table definition in a database dropping a table adding comments to a table and renaming a table. It describes the more...

Managerial Leadership: Creating a Vision Managerial Leadership: Creating a Vision provides students an overview of organizational leadership and its role in guiding the organization toward vision fulfillment. The program highlights questions to ask when defining an organization's vision basic steps to complete when drafting a vision statement and guidelines for communicating the vision. In addition this program provides steps for more...

Managerial Leadership: Leading Through Change Managerial Leadership: Leading Through Change discusses the three phases of planned change and the importance of planning changes before implementing them. This program highlights the types of information employees need in order to understand the need for and accept organizational changes as well as guidelines for motivating employees through a change process and a process for solving problems more...