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From Business Expert Webinars
Use Customer Service to Win Loyal Clients
...more loyal or send them running to the competition?
Susan Hoekstra, customer service strategist and author of the widely acclaimed book 'The Service Journey,' helps business leaders differentiate their company through the customer service experience. She teaches you the critical steps to developing a corporate culture founded on delivering a service experience that drives client retention and
more...
Advanced Customer Service Planning for Services Firms
...vice plan aligned with the desires of your clients.
Susan Hoekstra, customer service strategist and author of the widely-acclaimed book 'The Service Journey,' helps companies design a customer service program that not only focuses on retention, but also revenue growth. She teaches you how to analyze your customer base so you focus on what matters most with your customers and techniques to
more...
Customer Service for a Social Media World
...ve as a referral. How do you create client delight?
Susan Hoekstra, customer service strategist and author of the widely acclaimed book 'The Service Journey,' helps companies deliver customer service experiences to drive retention and growth. She teaches you how to get inside the mind of your customers so you deliver an experience that delights them to levels where they could never think of
more...
Use Customer Service to Win Loyal Clients
...more loyal or send them running to the competition?
Susan Hoekstra, customer service strategist and author of the widely acclaimed book 'The Service Journey,' helps business leaders differentiate their company through the customer service experience. She teaches you the critical steps to developing a corporate culture founded on delivering a service experience that drives client retention and
more...
Use Customer Service to Win Loyal Clients
...more loyal or send them running to the competition?
Susan Hoekstra, customer service strategist and author of the widely acclaimed book 'The Service Journey,' helps business leaders differentiate their company through the customer service experience. She teaches you the critical steps to developing a corporate culture founded on delivering a service experience that drives client retention and
more...
Customer Service for a Social Media World
...ve as a referral. How do you create client delight?
Susan Hoekstra, customer service strategist and author of the widely acclaimed book 'The Service Journey,' helps companies deliver customer service experiences to drive retention and growth. She teaches you how to get inside the mind of your customers so you deliver an experience that delights them to levels where they could never think of
more...
