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Beginning Webmastering Techniques( with site design/management focus )


Moderately Technical--HTML, DOM, CSS, UI design/layout database issues.
Topics Covered : Site design, Performance Tuning, Adding audio, video and simple add-ons and also a broad overview of other Webmastering areas of speciality. Prerequisite: Some programming experience is helpful. Familiarity with networking concepts will also be helpful. Software/Hardware Requirement : A student will need to
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Cisco CCNA Internetworking Technologies 1
...host-based to global internetworking. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA)
This unit explains the evolution of networks from the traditional host-based architecture to the global internetworking architecture of today. The unit also describes the various organizations
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Java 2 -- Advanced java.lang & java.util Packages
...c loading of classes, creation of external processes, and host environment inquiries. The second unit describes the term introspection and its implementation with the Reflection class in Java. This unit also explains the classes and interfaces in the java.lang.reflect package. The methods of identifying the properties of objects at run time are discussed. The unit also explains the process to
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Cisco CCNA IP Routing Concepts
In this unit, you will learn about the routing process, and addressing schemes of the Network Layer under the OSI Reference model. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA)
In this unit, you will learn about the routing process, which determines the best path to destination
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Bartending at Home-Online
...licious cocktails for your party guests. You could be the host of the year with the scrumptious recipes taught in this introduction to bartending. Take a vacation into the world of mixology!
Bartending at Home-Online Picture yourself making fabulous martinis and delicious cocktails for your party guests.
You could be the host of the year with the scrumptious recipes taught in this
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Adobe Photoshop CS3: Advanced
...th Adobe Certified Photoshop Expert Justin Seeley as your host, you'll learn how to manage and organize your images using Adobe Bridge CS3, process your photos using Camera Raw 4, create stunning compositions using Photoshop's Smart Objects and all-new non-destructive Smart Filters, edit images in perspective via the improved Vanishing Point Filter, and discover dozens of tips, tricks and
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Adobe Illustrator CS3: Advanced
...ries. Showcasing his sense of design and creativity, your host, Geoff Blake teaches you how to make eye-popping special effects, and how to use modern techniques to produce startling results. Learn about Illustrator's advanced path manipulation commands, and how to use blends and clipping masks for amazing visual effects. You'll also learn about Live Paint, 3D techniques, templates, and
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Adobe CS3 Print: Workflow
...w. With print production specialist Claudia McCue as your host for this series, you'll learn what it takes to get your designs printed. You'll also explore various techniques to maximize your designs in Photoshop, Illustrator, InDesign, and Acrobat and how to edit graphics in a PDF. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days
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From 123-CBT Computer Based Training
Cross-selling in a Customer Service Call
...y, and global events have forced companies to cope with a host of new challenges by being flexible. Flexibility is a key factor in customer call centers.As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing efficient solutions. At the end of this positive interaction, it makes sense to recommend additional or better products that will
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Cross-selling in a Customer Service Call
The Art of Global Communication
...he target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the content of what you are saying. Of course, when you're communicating on a global scale, you need to be sure that what you're saying--and the way you say it--will not cause offense to your
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Remoting with C 2005
To identify how to create, debug, host, and deploy remoting applications, and to identify how to call methods asynchronously and implement events in remoting applications
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Remoting with Visual Basic 2005
To identify how to create, debug, host, and deploy remoting applications, and to identify how to call methods asynchronously and implement events in remoting applications
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Windows 2000 Script Host Automating Administration Tasks
To explain more advanced aspects of the VBScript programming language
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CIW Security Professional Intrusion Detection Threat Analysis

...udit report.
Identify features of various solutions for host auditing.
Audience:
This course is intended for CIW Security Professionals who are responsible for the implementation of e-business security policies and technologies. The target audience for these courses are network server administrators, firewall administrators, systems administrators, application developers, and IT
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CIW Security Professional Security Auditing Attack Techniques

... Identify the decisions that an auditor can take based on host level information discovered.
Unit 2: Network Penetration (2 hours)
Identify features of network penetration attacks.
Identify network resources that may be potential targets for attacks.
Identify server resources that may be potential targets for attacks.
Identify types of penetration strategies.
Identify features
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IBM DB2 Universal Database V6 1--App Development

...lication containing embedded SQL statements. Declare the host variables that correspond to specific columns in a table. Code a statement that uses host variables in queries using an embedded SELECT. Code a statement that uses host variables to change data within a specific application. Analyze the content of host variables to determine whether a column contains null values. Identify
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IBM DB2 Universal Database V6 1--App Development

...lication containing embedded SQL statements. Declare the host variables that correspond to specific columns in a table. Code a statement that uses host variables in queries using an embedded SELECT. Code a statement that uses host variables to change data within a specific application. Analyze the content of host variables to determine whether a column contains null values. Identify
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Cisco Internetwork Troubleshooting Part 2

...r.
Identify functions of commands for resolving Dynamic Host Configuration Protocol (DHCP) problems.
Identify guidelines for preparing for a Cisco Systems Technical Assistance Center (TAC) call.
Audience:
This course is aimed at professionals responsible for maintaining the efficient operation of complex computer networks, for example, System Engineers, Network Administrators, or
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Windows 2000 Network Infrastructure Admin --Part 3 IP Routing

...ed routing table by using the shortcut menu. Add a local host filter to an interface on a Windows 2000-based router by using the shortcut menu. Add an IP packet filter to an interface on a Windows 2000-based router by using the shortcut menu. Modify an IP packet filter configured for an interface on a Windows 2000-based router by using the shortcut menu. Delete an IP packet filter from an
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Windows 2000 Network Infrastructure Admin --Part 3 IP Routing

Course Overview This is the third course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to install and configure Windows 2000
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Windows 2000 Network Infrastructure Admin --Part 1 DHCP DNS WINS

...roubleshoot a DNS client that is unable to access the DNS host specified in the host name. Troubleshoot a DNS server that is not responding. Troubleshoot a DNS zone. Unit 3: Networking Services: WINS Duration: 2 Hour(s) Sequence the steps in the NetBIOS name resolution process when the required mapping is not present in the cache of a computer. Install WINS on a computer by using
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Windows 2000 Installation Config Admin --Part 5 Network Imp

...o identify the lease generation process followed by DHCP, host name resolution process of DNS and the features of WINS; identify and install the DHCP Server service, create DHCP scope, configure DNS and WINS; create dial-up connections to the Internet and remote computers, and connect computers by using a VPN connection; and install, configure and troubleshoot Connection Sharing and access
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Windows 2000 Installation Config Admin --Part 5 Network Imp

...o identify the lease generation process followed by DHCP, host name resolution process of DNS and the features of WINS; identify and install the DHCP Server service, create DHCP scope, configure DNS and WINS; create dial-up connections to the Internet and remote computers, and connect computers by using a VPN connection; and install, configure and troubleshoot Connection Sharing and access
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TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 2

...ion: 1.5 - 2 Hour(s)
Identify the function of Dynamic Host Configuration Protocol (DHCP).
Identify the differences between manually configuring TCP/IP and dynamically configuring TCP/IP using DHCP.
Match the four phases DHCP uses to configure a DHCP client with the activities that occur in them.
Identify the features of the IP lease request and offer phases.
Identify the features of the
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TCP IP Internetworking on Windows NT 4 0 Curriculum

... and configure Microsoft TCP/IP; identify the network and host ID; identify the function of a subnet mask; identify the difference between static and dynamic IP routing; configure a computer running Windows NT 4.0 to function as a dynamic IP router; understand how a dynamic host configuration protocol (DHCP) client obtains IP addresses from a DHCP server; install and configure a DHCP relay
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Lotus Domino R5 System Admin Part 6 Advanced Internet Mail Routing

...enabled server by using the Notes client. Set up a relay host by using the Configuration Settings document. Set up a Domino server for message exchange over a dial-up connection by using the Server Connection document. Identify the Domino mail system configuration requirements for routing messages in a local Internet domain. Identify the configuration requirements of a Domino mail system
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Windows NT Server 4 0 Routing RAS - Part 3

...a Windows NT router.
Create input filters.
Create local host packet filters.
Create IP packet filters for filtering Web and FTP traffic.
Unit 2: DHCP and DHCP Relay Agent
Duration: 1 - 2 Hour(s)
Sequence the steps in the DHCP client configuration.
Identify the functions of DHCP Relay Agent in the DHCP client configuration.
Enable DHCP Relay Agent on a computer running RRAS.
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Windows NT Server 4 0 Installation Configuration - Part 2

...ing a remote user of the RAS server by using the security host. Unit 3: Administering a Windows NT Server Duration: 2 Hour(s) Create a user account by using the New User menu option in the User Manager for Domains window. Assign a home directory to a user on the user's local drive. Disable a user account in a network. Unlock a user account in a network. Manage a local group
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Windows NT Server 4 0 Routing RAS - Part 3

...a Windows NT router.
Create input filters.
Create local host packet filters.
Create IP packet filters for filtering Web and FTP traffic.
Unit 2: DHCP and DHCP Relay Agent
Duration: 1 - 2 Hour(s)
Sequence the steps in the DHCP client configuration.
Identify the functions of DHCP Relay Agent in the DHCP client configuration.
Enable DHCP Relay Agent on a computer running RRAS.
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Lotus Domino R5 Development Part 9 Web Site Design

...to set up a Domino Server, a Virtual Server and a Virtual Host; set up site-wide searching and domain-wide searching on a Domino server; set up certificate authority on a Domino Web site, set up SSL and HTTPS on a Domino server; and identify the features of LDAP and set up LDAP on a Domino Server. L earn To: Identify the considerations for building a Web site and the procedure to set
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Oracle8 Network Administration Net8 Architecture Configuration

...ify the requirements for making a connection by using the host-naming method. Configure local naming by using the Net8 Assistant. Identify the key parameters of the client-side files generated by the Net8 Assistant. Match the client-side connection errors with their probably solutions. Unit 3: Network Security Duration: 2 Hour(s) Identify the network security risks involved in
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Visual InterDev 6 0 Building Web Sites and Pages

C ourse Overview
This is the second course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to identify the deployment stages of a Web project and create a Web project; deploy applications on the Web and
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NetWare 5 Advanced Administration - Part 3

...ocedures, and how to use Domain Name System (DNS)/Dynamic Host Configuration Protocol (DHCP) services.
L earn To:
Back up servers.
Back up workstations.
Install and configure Domain Name System (DNS)/Dynamic Host Configuration Protocol (DHCP) services.
C ontent Emphasis
Skills-Based
A udience
Network administrators or other networking professionals that
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Networking Technologies Series TCP IP Concepts Architecture

....
Identify the functions that must be supported within a host that is a member of one or more multicast groups.
Identify the rules for translating multicast names to addresses.
Identify the benefits of subnetting.
Identify the subnet mask to be used for a given situation.
Identify the features of supernet addressing.
Identify the fields in the ARP message content format.
Sequence the
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Building Cisco Remote Access Networks - Part 2

...s for scaling Digital Subscriber Line (DSL) using Dynamic Host Configuration Protocol (DHCP).
Identify reasons for configuring static default routes.
Identify commands for troubleshooting Digital Subscriber Line (DSL) Layer 1 issues.
Identify commands for troubleshooting Digital Subscriber Line (DSL) layer 2 issues.
Identify commands to configure DSL in a given scenario.
Unit 4:
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TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 1

...essing principles and problems and assign IP addresses to hosts on a LAN environment.
Define a subnetting and supernetting scheme based on a scenario.
C ontent Emphasis
Skills-Based
A udience
This course is for IT professionals seeking Microsoft Certified Systems Engineer or Certified Product Specialist status and provides the skills necessary to set up, configure, use, and
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TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 4

...ins an IP address from a WINS Server.
Add an alias for a host in a DNS zone.
Configure WINS hsot name resolution for a zone.
Configure WINS reverse lookup resolution for a reverse lookup zone.
Unit 2: Connectivity in Heterogenous Environments
Duration: 1 - 2 Hour(s)
Identify the connectivity requirements for Microsoft networking.
Given a situation, identify the apropriate command
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TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 3

... working of the Windows NT browsing service.
Resolve a host name to an IP address by using different Microsoft supported methods.
Identify the structure and components of the domain name system.
C ontent Emphasis
Skills-Based
A udience
This course is for IT professionals seeking Microsoft Certified Systems Engineer or Certified Product Specialist status and provides the
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IIS 4 0 Creating Configuring a Web Server - Part 1

...ISM HTML.
Identify the benefits of the Windows Scripting Host.
Identify the features of the metabse.
Unit 4: IIS 4.0 Architecture
Duration: 1 Hour(s)
Match the protocols supported by IIS 4.0 with their functions.
Match the components of administration architecture with their functions.
Match the shared facilities of the Inetinfo process with their functions.
Match the connectors
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Site Server 3 0 Implementation - Part 2

...types of crawls with their descriptions. Identify system host configurations for a given scenario. Identify the options for configuring a Search system crawl. Identify the types of accounts used to administer Search. Identify the security considerations associated with different types of access. Identify the ways to include additional data in catalogs. Perform the steps to create a
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IIS 4 0 Creating Configuring a Web Server - Part 2

Course Overview
This is the second course in a four part series that will provide students with the knowledge to support the various features of Microsoft Internet Information Server 4.0. Participants will gain an understanding of the product's architecture and perform the procedures to install, configure, and implement Internet Information Server.
L earn To:
Identify the Microsoft
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NetWare 5 Advanced Administration - Part 3

...ocedures, and how to use Domain Name System (DNS)/Dynamic Host Configuration Protocol (DHCP) services.
L earn To:
Back up servers.
Back up workstations.
Install and configure Domain Name System (DNS)/Dynamic Host Configuration Protocol (DHCP) services.
C ontent Emphasis
Skills-Based
A udience
Network administrators or other networking professionals that provide
more...
Lotus Domino R5 System Admin Part 8 Internet Connectivity Security

...er document in Notes R5. Enable the Domino Web server to host a Java applet by using the Server document in Notes R5. Set up a Virtual Web server by using the Server document in Notes R5. Set up aliases for a Web site by using the Server document in Notes R5. Customize Web server messages by using the Domino Configuration database in Notes R5. Redirect a URL by using the Server document in
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SCO SVR 5 --Part 2 Network Administration

...-to-Point Protocol (PPP) connection. Configure a Dynamic Host Control Protocol (DHCP) server. Identify the features of the DNS Manager. Identify the features of routing in UnixWare 7. Identify the methods for configuring routes in UnixWare 7. Configure the NetWare UNIX Client (NUC) for UnixWare. Install NetWare Services (NWS). Unit 3: Network Services Duration: 2 Hour(s)
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Solaris--Part 2 Network Administration

...e features of NIS+. Identify the features of the Dynamic Host Configuration Protocol (DHCP). Set up a DHCP within a subnet. Identify the features of DNS. Identify the features of network routing. Unit 3: Network Services Duration: 2 Hour(s) Identify the features of the NFS service. Set up NFS services. Identify the features of automounter. In this lesson, you will learn about
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IBM AIX--Part 2 Network Administration

...tilities (BNU) options. Identify the features of Dynamic Host Configuration Protocol (DHCP). Identify the procedure for configuring a Dynamic Host Configuration Protocol (DHCP) server. Identify the features of the Domain Name System (DNS). Identify the features of Network Information Services (NIS). Identify the features of Network Information Services Plus (NIS+). Identify the features
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MS Win XP Install Admin Part 3 TCP IP NOS Environments

...WINS) for name resolution. o Sequence the stages in the host name resolution process used by Windows XP Professional. o Sequence the stages in the host name resolution process used by Windows XP Professional. o Configure a Windows Internet Name Service (WINS) client. o Configure a Windows Internet Name Service (WINS) client. o Specify a new host name and Domain Name System (DNS)
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Windows 2000 Network Mgt Part 1 Windows 2000 Network

...onfiguration. o Identify characteristics of the Dynamic Host Configuration Protocol (DHCP) lease generation process. o Identify features of a Dynamic Host Configuration Protocol (DHCP) scope. o Identify New Scope Wizard options to create a new scope. o Identify the functions of scope options available to Dynamic Host Configuration Protocol (DHCP) clients running Windows operating
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Windows 2000 Network Mgt Part 3 Name Resolution

...me Resolution and DNS. Topics covered include NetBIOS and host name resolution, name resolution for client computers, including WINS, and troubleshooting name resolution. Configuring and troubleshooting DNS, including DNS zones, dynamic updates, and DNS server maintenance are also covered. Learn To: o Identify characteristics of a Network Basic Input/Output System (NetBIOS) name. o
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CompTIA Linux 2004 Installation

...o install Linux.
Install Fedora for configuring a Linux host.
Install SUSE for configuring a Linux server.
Audience:
The audience includes Professionals who want to certify their technical knowledge in basic installation, operation and troubleshooting for Linux operating systems.
Deployment:
Self-Study
Accreditation:
CEU credits: 0.40 CEUs
Language Options:
US
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Windows Server 2003 Managing Network Infrastructure Part 2

.... To identify key features of host name resolution. To identify elements of DNS zone transfer configuration. To identify features of DNS dynamic updates. To identify options for configuring DNS updates. To identify steps in configuring TTL values.
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Windows Server 2003 Managing Network Infrastructure Part 2

.... To identify key features of host name resolution. To identify elements of DNS zone transfer configuration. To identify features of DNS dynamic updates. To identify options for configuring DNS updates. To identify steps in configuring TTL values.
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Cisco Networking Technologies Introduction Part 2

...l (ARP).
Identify features and functions of the Dynamic Host Configuration Protocol (DHCP).
Identify fields of the Internet Protocol (IP) datagram.
Distinguish between Transmission Control Protocol (TCP) and User Datagram Protocol (UDP).
Identify applications supported by Transmission Control Protocol/ Internet Protocol (TCP/IP).
Identify features of data encapsulation in the
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A 2003 OS Technologies Part 4 Network Fundamentals

This course presents students with both theoretical and practical instruction on basic network concepts and terminology, including the networking capabilities of Windows and network protocol configuration. This course also covers concepts relating to the Internet and how to set up a system for Internet access. Learn To To differentiate between network types based
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Microsoft NET Tech Overview Part 1 NET Platform Framework

...T Enterprise Servers (BizTalk Server, Application Center, Host Integration Center, Mobile Information Center Internet Security and Acceleration Server and SQL Server) as well as development tools and technologies (XML, ASP.NET, Visual Studio.NET, and SOAP). Other areas such as Universal Description, Discovery, and Integration (UDDI) and the .NET user experiences are also addressed at a high
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Microsoft NET Tech Overview Part 1 NET Platform Framework

...T Enterprise Servers (BizTalk Server, Application Center, Host Integration Center, Mobile Information Center Internet Security and Acceleration Server and SQL Server) as well as development tools and technologies (XML, ASP.NET, Visual Studio.NET, and SOAP). Other areas such as Universal Description, Discovery, and Integration (UDDI) and the .NET user experiences are also addressed at a high
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Microsoft NET Tech Overview Part 2 NET Server Infrastructure Services

...rver 2000, Application Center 2000, Commerce Server 2000, Host Integration Server, SQL Server 2000, Exchange Server 2000, ISA Server 2000, Mobile Information 2001 Server. It then covers each of the chief products of the .NET initiative and each of the chief services. The course concludes with security and standards, third party services and the benefits of the .NET initiative. Learn To: o
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Microsoft NET Tech Overview Part 2 NET Server Infrastructure Services

...rver 2000, Application Center 2000, Commerce Server 2000, Host Integration Server, SQL Server 2000, Exchange Server 2000, ISA Server 2000, Mobile Information 2001 Server. It then covers each of the chief products of the .NET initiative and each of the chief services. The course concludes with security and standards, third party services and the benefits of the .NET initiative. Learn To: o
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Network Certification Curriculum

...ontrol (MAC) addressing. o Identify features of Dynamic Host Configuration Protocol (DHCP) and Bootstrap Protocol (BootP). o Identify features of Domain Name System (DNS). o Identify features of the Windows Internet Naming Service (WINS). Identify capabilities of UNIX and Linux servers. o Identify capabilities of NetWare servers. o Identify capabilities of Windows 2000 and Windows NT
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Network Part 2 Protocols Standards

...ontrol (MAC) addressing. o Identify features of Dynamic Host Configuration Protocol (DHCP) and Bootstrap Protocol (BootP). o Identify features of Domain Name System (DNS). o Identify features of the Windows Internet Naming Service (WINS). Audience The intended audience for this course includes experienced end users, a novice to moderate level of experience in the installation,
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CCNT Basic Data Communications v6 0 Part 1

This course gives students an introduction to data networks, signals and to data transmission. The Data Networks and Signals section teaches about data terminal equipment (DTE), data communication equipment (DCE), the OSI model, and analog and digital signals. The Data Transmission section teaches about half-duplex and full-duplex circuits, and switched and non-switched data circuits. This section
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CCNT Computer-Telephony Integration Essentials v6 0

...lephony Integration (CTI) systems.
Identify features of host-based systems.
Identify features and functions of client/server Computer-Telephony Integration (CTI) systems.
Identify features and functions of application programming interfaces (APIs).
Identify features of telephony application programming interface (TAPI).
Identify characteristics of telephony services application
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Windows Server 2003 Skills Update for MCSAs Part 2

...t. To identify key features of host name resolution. To identify elements of DNS zone transfer configuration. To identify features of DNS dynamic updates. To identify options for configuring DNS updates. To match predefined security templates in Windows Server
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Windows Server 2003 Skills Update for MCSAs Part 2

...t. To identify key features of host name resolution. To identify elements of DNS zone transfer configuration. To identify features of DNS dynamic updates. To identify options for configuring DNS updates. To match predefined security templates in Windows Server
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Oracle Application Server 10g Administration Part 2

...fy features of directives.
Identify features of virtual hosts.
Sequence the steps to configure a virtual host.
Identify different types of aliases.
Identify features of Oracle Application Server 10g (OracleAS) Web Cache.
Identify guidelines for administering OracleAS Web Cache.
Identify the steps for configuring security settings of Oracle Application Server 10g (OracleAS) Web
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Oracle Application Server 10g Administration II Part 2

...s to initiate the file-based repository on the repository host instance.
Identify features of Oracle Application Server (OracleAS) 10g Clusters.
Identify features of virtual IP and virtual host name in the Cold Failover Cluster (CFC) architecture.
Identify features of Cold Failover Cluster (CFC) in the normal and failover operating modes.
Identify the steps to be performed for managing
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From Simons-White & Associates, Inc.
Advanced Product Quality Planning



...0 per participant
Presenter: Norma S. Simons /Kathy Paris
Host: Duane Cole
Host email: duanecole@simons-white.com
Description: Advanced Product Quality Planning
Advanced Product Quality Planning (APQP) is a methodology that encompasses all the activities and processes needed between customer concept and product launch. The business areas affected are technical sales, product engineering,
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From Serebra Learning Corporation
NET Remoting
To create and use specific .NET Remoting services All Microsoft VB.NET developers wanting to write enterprise applications with serviced components, Windows Services, or .NET Remoting, or studying for the 70-310 exam Developing XML Web Services and Server Components with Microsoft Visual Basic .NET and the Microsoft .NET Framework
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NET Remoting in C
To demonstrate how to create and use specific .NET Remoting services Microsoft C# developers wanting to write enterprise applications with serviced components, Windows Services, or .NET Remoting, or studying for the exam 70-320: Developing XML Web Services and Server Components with Microsoft Visual C# and the Microsoft .NET Framework
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Win2000 Netwk Sec Design Analyzing an Org Sec Reqts
... firewall components, such as a screening router, bastion host, dual homed gateway, screened host, and screened subnet. You will learn about delegation of administration in a Windows 2000 network, about object-specific inheritance and blocking of inheritance, and about the planning of trust relationships. Related Exam: Microsoft Exam #070-220: Designing Security for a Microsoft Windows 2000
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The Art of Global Communication
...he target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the content of what you are saying. Of course, when you're communicating on a global scale, you need to be sure that what you're saying--and the way you say it--will not cause offense to your
more...
Internal Customer Service Conflict and Complaints Simulation
...s will apply their conflict-handling skills to overcome a host of obstacles and provide excellent internal customer service. Special emphasis will be placed on the participant's ability to nurture a customer service environment that is open to and accepting of conflict and complaints. The Internal Customer Service: Conflict and Complaints Simulation comprises four scenarios and is based on the
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Cross-selling in a Customer Service Call
...y, and global events have forced companies to cope with a host of new challenges by being flexible. Flexibility is a key factor in customer call centers. As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing efficient solutions. At the end of this positive interaction, it makes sense to recommend additional or better products that will
more...
What Microsoft NET Means for IT Professionals
To introduce the concepts and components of Microsoft .NET Business managers, IT professionals
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Win2000 Network Infrastructure Configuring Network Protocols
...ill also learn about IP addressing, default gateways, and host name and NETBIOS resolutions. The use of the Windows 2000 performance logs and alerts to view TCP/IP related counters and troubleshooting problems encountered while using TCP/IP are also covered in this course. Finally, the course discusses Internet Protocol Security (IPSec), in particular the functions, benefits, and the procedures
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Exchange Server 2003 Computer Management
To demonstrate how to manage, monitor, and troubleshoot Exchange 2003 servers Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Exchange Server 2003; learners preparing for MCSA certification exams
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Microsoft Small Business Server 2000 Features
To introduce students to the communication and advanced features of Microsoft Small Business Server 2000 Technical personnel at IT solution companies who wish to deploy Microsoft Small Business Server 2000 to small businesses and network administrators of small businesses
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OS 390 REXX Programming Fundamentals
...ill examine the ways data can be shared between a calling host environment program and the REXX program which is called, or between a REXX program and a subroutine or function. REXX instructions that support terminal Input/Output (I/O) operations are discussed. REXX facilities for receiving arguments and returning results are analyzed. REXX instructions and interfaces used to read and write
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OS 390 REXX Program Development
...ill examine the ways data can be shared between a calling host environment program and the REXX program which is called, or between a REXX program and a subroutine or function. REXX instructions that support terminal Input/Output (I/O) operations are discussed. REXX facilities for receiving arguments and returning results are analyzed. REXX instructions and interfaces used to read and write
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OS 390 Introduction to ISPF
...nsively by OS/390 programmers to increase productivity of host-based application development projects. The course also provides an overview perspective of the Software Configuration Library Manager (SCLM) an installable option of ISPF and ISPF Client/Server.This course is designed for programmers who develop ISPF application dialogs, system analysts, and system programmers." This course is
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TCP IP Services
In this WestNet e-Learning module, we explore some common Transmission Control Protocol/Internet Protocol (TCP/IP) services, including Domain Name System (DNS), Internet Control Message Protocol (ICMP), and Internet Group Multicasting Protocol (IGMP), among others.
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Internet Servers and Services
To identify the services and protocols that are used to create, administer, and manage the Internet Students wishing to acquire the fundamental skills required to embark on careers as e-Business IT professionals; students preparing for the CompTIA certification exam IK0-002: i-Net
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Constructing IP Network Addresses
To describe the major aspects of IP addressing and calculate valid IP subnet addresses and masks Individuals new to networking concepts and terminology; individuals preparing to take the Interconnecting Cisco Network Devices (ICND) learning path; anyone preparing for the Introduction to Cisco Networking Technologies (INTRO) exam, the Interconnecting Cisco Network Devices (ICND) exam, or the Cisco
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Managing the Cisco Network Environment
To discover and determine the status of connected devices on a network and enable connections to these devices Individuals new to networking concepts and terminology; individuals preparing to take the Interconnecting Cisco Network Devices (ICND) learning path; anyone preparing for the Introduction to Cisco Networking Technologies (INTRO) exam, the Interconnecting Cisco Network Devices (ICND) exam,
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VPNs Using Certification Authorities
to recognize how to configure and verify IPSec VPN using CAs The primary target includes network designers, network administrators, network engineers, and system engineers.
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Cisco BSCI 3 0 Implementing IPv6
To enable you to describe the IPv6 features and functions that satisfy the requirements of IPv6 addressing Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications; network administrators, technicians, and senior network support staff who are responsible for implementing and managing network environments
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Oracle Network Configuration in Oracle9i
To explain how to configure client/server Oracle Net Services and a Shared Server for an Oracle9i database Oracle database administrators and database operators
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Oracle 11i System Monitoring and Troubleshooting in OAM
To monitor and manage some of the system components of Oracle E-Business Suite, run some troubleshooting wizards, and use the Support Cart feature in Oracle Applications Manager (OAM) Technical consultants; functional implementers; system analysts and any individual who is responsible for implementing and managing the 11i E-Business Suite
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Oracle 11i System Monitoring and Troubleshooting in OAM
To monitor and manage some of the system components of Oracle E-Business Suite, run some troubleshooting wizards, and use the Support Cart feature in Oracle Applications Manager (OAM) Technical consultants; functional implementers; system analysts and any individual who is responsible for implementing and managing the 11i E-Business Suite
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Cisco Interconnecting Network Devices Part 3: Configuring Routers


This course is the third in a four-part series that is based on Cisco Systems' instructor-led training, Interconnecting Cisco Network Devices (ICND 1.0). In this series, the concepts, commands, and practice required to configure Cisco switches and routers in multiprotocol internetworks are covered. Installation, configuration, and troubleshooting information and practice that technical support
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Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0 - Part 1
This is the first course in a four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0.
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Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0 - Part 3
This is the third course in a four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0.
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Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0 - Part 4
This is the final course in a four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0.
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CIW Security Professional Part 4: Security Auditing and Attack Techniques
This is the fourth course in a five part series that teaches students about the role of the security auditor, discovery methods that can be used to find weaknesses, auditing server penetration and attack techniques, and the steps of the control phase.
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Configuring Network Services - Linux
The Configuring Network Services WBT is an intermediate user course that describes the concepts of the network services management system supported by Linux. It provides an in depth explanation of installing, configuring, networking, and administrating various servers, which can be installed through Linux. The course covers all the important concepts of Linux network and server administration in
more...
TCP IP Protocol
.../IP concepts, such as IP subnetting, DHCP, DNS, WINS, and host files. The course describes the main protocols that constitute the TCP/IP suite, including TCP, UDP, POP3, SMTP, SNMP, FTP, HTTP, and IP. It explains how and when to use the TCP/IP utilities, such as arp, telnet, nbstat, traceroute, netstat, ipconfig/winipcfg, ftp, ping to test, validate, and troubleshoot IP connectivity. It also
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CIW Security Professional Part 4: Security Auditing and Attack Techniques


This is the fourth course in a five part series that teaches students about the role of the security auditor, discovery methods that can be used to find weaknesses, auditing server penetration and attack techniques, and the steps of the control phase.
more...
Cisco Interconnecting Network Devices Part 3: Configuring Routers


This course is the third in a four-part series that is based on Cisco Systems' instructor-led training, Interconnecting Cisco Network Devices (ICND 1.0). In this series, the concepts, commands, and practice required to configure Cisco switches and routers in multiprotocol internetworks are covered. Installation, configuration, and troubleshooting information and practice that technical support
more...
Microsoft Windows 2000 Installation, Configuration, and Administration Part 5: Network Implementati


This is the fifth course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify the lease generation process followed by DHCP, host name resolution process of DNS and the features of WINS; identify
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Microsoft Windows XP Administration Part 3: TCP/IP and Remote Support


This is the third course in a five part series on the Microsoft Windows XP Installation and Administration curriculum. It introduces the concepts behind TCP/IP, and teaches how to support TCP/IP on computers running Microsoft Windows XP Professional. The course also covers the TCP/IP name resolution process, and provides an introduction to installing and configuring Internet Information Server,
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Microsoft Windows 2000 Network Management Pt 1: Windows 2000 Network


This is the first course in a five part series of Microsoft Windows 2000 Network Management that introduces Active Directory. This course distinguishes between the physical and logical structure of Active Directory and also covers Active Directory replication problems. It also teaches configuring and troubleshooting DHCP. Finally, this course covers troubleshooting startup problems, including Safe
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Microsoft Windows 2000 Network Management Pt 3: Name Resolution


This is the third course in a five part series that teaches Name Resolution and DNS. Topics covered include NetBIOS and host name resolution, name resolution for client computers, including WINS, and troubleshooting name resolution. Configuring and troubleshooting DNS, including DNS zones, dynamic updates, and DNS server maintenance are also covered.
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Microsoft Windows 2000 Installation, Configuration, and Administration Part 5: Network Implementati


This is the fifth course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify the lease generation process followed by DHCP, host name resolution process of DNS and the features of WINS; identify
more...
Novell NetWare 5 Advanced Administration - Part 3
This is the third course in a five-part series on Novell NetWare 5 Advanced Administration. This series provides the knowledge and skills necessary to design configure and administer a complex NetWare 5 network. This course will help participants learn Novell Network Backup and Restoration procedures and how to use Domain Name System (DNS)/Dynamic Host Configuration Protocol (DHCP) services.
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Microsoft Windows 2000 Network Management Pt 3: Name Resolution
This is the third course in a five part series that teaches Name Resolution and DNS. Topics covered include NetBIOS and host name resolution name resolution for client computers including WINS and troubleshooting name resolution. Configuring and troubleshooting DNS including DNS zones dynamic updates and DNS server maintenance are also covered.
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Microsoft .NET Technology Overview: Part 1 - .NET Platform and Framework
...NET Enterprise Servers (BizTalk Server Application Center Host Integration Center Mobile Information Center Internet Security and Acceleration Server and SQL Server) as well as development tools and technologies (XML ASP.NET Visual Studio.NET and SOAP). Other areas such as Universal Description Discovery and Integration (UDDI) and the .NET user experiences are also addressed at a high level.
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Microsoft .NET Technology Overview: Part 2 - .NET Server Infrastructure and Services
This course covers the .NET Enterprise Servers infrastructure explaining each of the servers in turn - BizTalk Server 2000 Application Center 2000 Commerce Server 2000 Host Integration Server SQL Server 2000 Exchange Server 2000 ISA Server 2000 Mobile Information 2001 Server. It then covers each of the chief products of the .NET initiative and each of the chief services. The course concludes with
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Microsoft Windows 2000 Installation, Configuration, and Administration Part 5: Network Implementati
This is the fifth course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement administer and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course students will learn to identify the lease generation process followed by DHCP host name resolution process of DNS and the features of WINS; identify and
more...
Lotus Domino R5 Development Part 9: Web Site Design
This is the final course in a nine part series for webmasters application developers and graphic designers that will introduce Notes/Domino features web-specific tasks and basic system administration tasks to be up on the web quickly and to use Domino to create Web sites and Web applications. At the completion of this course students will learn how to identify the considerations for building a
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GUI Testing Essentials


This course will demonstrate a structured approach to using industry standard methods to perform a unit test on GUI-based business applications. These methods will include test plans, expected results, test data generation and documentation. Emphasis will be on the scope of test conditions/steps included in the overall unit test plan. Where appropriate, the course compares test plans for a
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REXX/TSO Programming


Teaches effective use of the REXX language, control statements and functions to perform terminal I/O, arithmetic functions and as data and file manipulation in a TSO environment.
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REXX/VM Programming


Teaches how to write and execute REXX EXECs and gain a working knowledge of the REXX language implemented in a VM/CMS environment.
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From Software Training Academy, Inc
Oracle 10g Administration

...
Connect to the Oracle database as SYSDBA, both from a host server or - via the use of password files - over a network.
Start and stop an Oracle database, including the use of various shutdown modes such as IMMEDIATE, TRANSACTIONAL and ABORT.
View and alter initialization parameter values, create and startup with secondary parameter files. This includes training on the use of the
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Oracle Applications Using ADO NET and C

...pulation tools that are capable of retrieving data from a host of data sources and storing those data in a database, and the capability to automate tasks and run them under developer control.
This comprehensive course is designed to provide programmers an introduction to database programming using Oracle as the database and Microsoft .NET as the programming environment. It will work with
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From Training Link Education S.E.A
Certificate in Business Skills

Aim:
The course is designed to provide essential business skills to enable smaller businesses to become more effective and efficient. By choosing any five tiles from the series candidates can set their own agenda according to their personal priorities.
Target Audience:
This programme is designed for people working in a wide variety of business sectors and sizes, together with voluntary
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From Bartending Pros
Bartending at Home Online
Picture yourself making fabulous martinis and delicious cocktails for your party guests. You could be the host of the year with the scrumptious recipes taught in this introduction to bartending. Take a two-lesson vacation into the world of mixology!
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From JED New Media inc.
Choosing a Web Hosting Company - Options
Are you familiar with the critical issues you need to address when deciding on a Web hosting option? Review a summary of pros and cons of common approaches for both the short and long term. Examine tips and hints on what to look for and negotiate in a typical service plan.
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Choosing a Web Hosting Company - Requirements
Do you need a strong Internet presence? Are you a professional or small business owner with a limited background in Web technology? The hints and tips provided here enable you to examine basics of the technology involved in this process and determine your short and long-term Web hosting requirements.
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Fundraising Basics
Maximize the success of your fundraising campaign by implementing a proven management framework from planning, to launch, to wrap-up. Discover a host of tips and suggestions on improving your fundraising activities, compiling a tailored donor list and training your team.
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From Sessions Online School of Design
Web Site 101


...host of technical questions need addressed: How do I obtain Web space? How do I create and structure my site? How do I post pages and graphics correctly to the Web?
In this 3-lesson course, we offer a one-stop solution: a painless start to establishing your Web presence.
We'll help you select and register your domain name, set up a Web hosting account, and build your first site, posting it
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From TheTrainingMarket.com
Licence Controller Course (LCC)





The course is a highly visual, well presented, innovative learning tool... that will provide all the learning material you need to get your Manager's Certificate (the LCQ - Licence Controller Qualification).
Who is it for?
* This course covers all the content required for the new Licence Controller Qualification. The course has been purpose designed for new or existing managers of licensed
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Product Coach Course





The Virtual Bar Coach is an industry endorsed training program delivered on CD-Rom so that you and your staff can learn at work when it suits. The programme equips staff with comprehensive knowledge about the drinks they serve. Join Sam as he travels the globe to the countries where each of the popular spirits categories was born. Experience the culture, characters and products with Sam on his
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From The Virtual Training Company
Cakewalk Sonar 4 5
... Vocal Processor, Perfect Space Convolution Reverb, and a host of other new Instruments, FX and features! VTC author, David Ludwig, begins the tutorial by covering the basics of Sonar installation, tweaking Windows XP for optimization, and exploring the interface. Learn to record, edit and mix within Sonar, take advantage of advanced automation techniques, create loops and groove clips, use
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Microsoft Visual Studio NET
...rgeting of operating systems and languages. Choose from a host of modernized languages and make use of the familiar syntax users of Visual Basic are familiar with, as well as the Object Oriented Programming power and inheritance features. Create and deploy server based logic. No more sifting through tedious code! Save on time and build scalable applications using reusable .NET user interfaces,
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From Teach Me IT
Network Infrastructure Security - Part 1

... Intrusion Detection Systems (NIDSs).
characteristics of Host-Based Intrusion Detection Systems (HIDSs).
features of passive and active response types.
features of various intrusion detection methods.
features of an incident response.
security-related features of various physical transmission media.
security-related features of various magnetic storage media.
security-related features of
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Configuring Network Services

The Configuring Network Services WBT is an intermediate user course that describes the concepts of the network services management system supported by Linux. It provides an in depth explanation of installing, configuring, networking, and administrating various servers, which can be installed through Linux. The course covers all the important concepts of Linux network and server administration in
more...
TCP/IP Protocol

.../IP concepts, such as IP subnetting, DHCP, DNS, WINS, and host files. The course describes the main protocols that constitute the TCP/IP suite, including TCP, UDP, POP3, SMTP, SNMP, FTP, HTTP, and IP. It explains how and when to use the TCP/IP utilities, such as arp, telnet, nbstat, traceroute, netstat, ipconfig/winipcfg, ftp, ping to test, validate, and troubleshoot IP connectivity. It also
more...
From Skillspride Online Training
I-Net+ Module 4 - Configuring TCP/IP on Windows Computers
On completion of this module, readers will be able to: configure TCP/IP in a Windows 2000 system, check TCP/IP configuration using IPCONFIG/WINIPCFG and PING and understand the Dynamic Host Configuration Protocol (DHCP).
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I-Net+ Module 6 - Resolving Names on the Internet
On completion of this module, readers will be able to: understand the use of host names and FQDNs in TCP/IP, understand the process by which host names are resolved to IP addresses and configure and troubleshoot DNS.
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From Sessions Online School of Design
digital art photography


Have you ever wondered about the days, weeks, or months that went into creating the work of art you admire in a gallery or exhibition?
This course, produced by renowned visual artist Cecilie Dahl, guides you through the creative process behind making digital art photography. You'll explore each step of the endeavor from the genesis of an art concept through its exploration, selection, treatment,
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dreamweaver I


...st because it has a cool name.
Dreamweaver integrates a host of design tools in one easy-to-use application. Without any advanced HTML knowledge, you can design sophisticated sites, creating advanced layouts by using tables, colors, style sheets, frames, and more.
This intensive 6-lesson training course guides you through Macromedia's leading-edge Web editor, taking you from absolute
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