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How to find training progams or providers What is training-classes. com? training-classes. com is a free directory of training and learning resources. We are dedicated to helping you find the training program that's right for you. BTW: There's no need for you to login or register, that's just for the training providers! How to Find Training You can find your training on this site in several ways: By training category  more...

HOW TO WRITE AN EFFECTIVE INTERNAL BUSINESS CASE HOW TO WRITE AN EFFECTIVE INTERNAL BUSINESS CASE  more...

Access 2002 Intermediate ...tabase Viewing Relationships The Relationships Window Showing & Hiding Tables Creating A Multi-Table Relationship The Edit Relationships Dialog Box Editing Relationships Cascade Update Related Fields Cascade Delete Related Records Join Types Combining Tables In Forms Hierarchical & Synchronized Forms Showing Related Records Naming Forms Conditional Formatting Adding Multiple  more...

ICND2 1 0 Transitioning to IPv6 ICND2 1.0: Transitioning to IPv6 Cisco Cisco Certified Network Associate (CCNA ) 640-816 Interconnecting Cisco Networking Devices 1.0 - Part 2 To recognize the purpose of transitioning to IPv6 and how it operates, and implement IPv6 on a network  more...

ICND2 1 0 VPN and Point-to-Point WAN Connections ICND2 1.0: VPN and Point-to-Point WAN Connections Cisco Cisco Certified Network Associate (CCNA ) 640-816 Interconnecting Cisco Networking Devices 1.0 - Part 2 To recognize how a VPN operates and is secured, and establish point-to-point WAN connections  more...

ICND2 1 0 Improving Switched Network and VLAN Performance ICND2 1.0: Improving Switched Network and VLAN Performance Cisco Cisco Certified Network Associate (CCNA ) 640-816 Interconnecting Cisco Networking Devices 1.0 - Part 2 To recognize how to improve the performance and security of switched networks and VLANs  more...

ICND2 1 0 Routing Fundamentals Subnetting and VLSMs ICND2 1.0: Routing Fundamentals, Subnetting, and VLSMs Cisco Cisco Certified Network Associate (CCNA ) 640-816 Interconnecting Cisco Networking Devices 1.0 - Part 2 To recognize how dynamic routing operates and how to use subnetting and VLSMs on large routed networks  more...

ICND2 1 0 Access Control Lists ICND2 1.0: Access Control Lists Cisco Cisco Certified Network Associate (CCNA ) 640-816 Interconnecting Cisco Networking Devices 1.0 - Part 2 To recognize the types of ACLs and how they operate on a Cisco network, use wildcard masking for address filtering, and implement an extended ACL on a router interface  more...

ICND1 1 0 Switch Optimization Security and Troubleshooting ICND1 1.0: Switch Optimization, Security, and Troubleshooting Cisco Cisco Certified Network Associate (CCNA ) 640-822 Interconnecting Cisco Networking Devices 1.0 - Part 1 To recognize how to optimize a switched LAN, secure it, and troubleshoot common problems  more...

ICND1 1 0 Wireless LANs ICND1 1.0: Wireless LANs Cisco Cisco Certified Network Associate (CCNA ) 640-822 Interconnecting Cisco Networking Devices 1.0 - Part 1 To recognize the key issues and regulatory drivers of WLANs, how they are implemented and secured, and how to troubleshoot them  more...

ICND1 1 0 Routing and Addressing in the LAN ICND1 1.0: Routing and Addressing in the LAN Cisco Cisco Certified Network Associate (CCNA ) 640-822 Interconnecting Cisco Networking Devices 1.0 - Part 1 To recognize how routing connects networks and how subnets are constructed, determine IP addressing and perform router configuration  more...

ICND1 1 0 Packet Delivery Security and Remote Access on the Router ICND1 1.0: Packet Delivery, Security, and Remote Access on the Router Cisco Cisco Certified Network Associate (CCNA ) 640-822 Interconnecting Cisco Networking Devices 1.0 - Part 1 To recognize how packets are delivered across an IP network, and secure and use routers as DHCP servers and for accessing remote devices  more...

ICND1 1 0 Network Fundamentals ICND1 1.0: Network Fundamentals Cisco Cisco Certified Network Associate (CCNA ) 640-822 Interconnecting Cisco Networking Devices 1.0 - Part 1 To recognize the basic components, topologies, and functionality of computer networks and how to secure them, and to determine the IP configuration of a PC and local network  more...

ICND1 1 0 Network Communications and Connections ICND1 1.0: Network Communications and Connections Cisco Cisco Certified Network Associate (CCNA ) 640-822 Interconnecting Cisco Networking Devices 1.0 - Part 1 To recognize how TCP and UDP protocols transfer data between hosts, the architecture and functionality of Ethernet LANs, and gather information about network connections  more...

ICND1 1 0 Switched LANs ICND1 1.0: Switched LANs Cisco Cisco Certified Network Associate (CCNA ) 640-822 Interconnecting Cisco Networking Devices 1.0 - Part 1 To recognize how switched LANs operate and resolve key network issues, Cisco IOS software and CLI basic features and functionality, and perform a Catalyst switch startup and configuration for a switched LAN  more...

Exploratory Data Analysis in Six Sigma ...dentify positional, cyclical, and temporal variations and how to apply an effective sampling plan for conducting this analysis. It also explains the correlation coefficient, its statistical significance, and how it is different from causation. In addition, the course helps you interpret the linear regression equation and explores how you can use it to model relationships for prediction and  more...

Hypothesis Tests for Variances Proportions ANOVA and Chi-Square in Six Sigma Hypothesis Tests for Variances, Proportions, ANOVA, and Chi-Square in Six Sigma ASQ Six Sigma Green Belt (SSGB) The hypothesis test is one of the most important tools used in the Analyze stage of the Six Sigma DMAIC methodology. A hypothesis test helps to determine whether or not an observed relationship or difference truly exists between inputs and outputs identified in the earlier stages  more...

Design of Experiments and Validation of Solutions in Six Sigma ...s on the response variable(s). After determining what and how much needs to be changed to meet the desired improvement, teams generate solution ideas to optimize the response, and then the ideas are tested, implemented, and validated. Later in the control stage, efforts are made to keep the improved processes, products, or services under statistical control and to retain the gains. This  more...

Statistical Process Control and Control Plans in Six Sigma ...ims to introduce basic SPC and control chart concepts and how to develop a control plan to hold the gains prior to the closure of a Six Sigma project. The course identifies the key objectives and benefits of SPC and explains the concept of rational subgrouping. It also introduces the different types and the key elements of control charts, and identifies control chart patterns that indicate an  more...

Administrative Professionals Common Administrative Support Tasks ...pical day are varied and ever-changing. But regardless of how much the agenda changes from day to day, there are standard tasks that every administrative professional will perform regularly. This course describes common administrative support tasks. Specifically, it covers the stages of the records management life cycle and details the different types of classification systems used for sorting  more...

Administrative Professionals Maximizing Your Relationship with Your Boss Administrative Professionals: Maximizing Your Relationship with Your Boss As a good administrative professional, you provide invaluable support to your boss and the business. This support is optimized when the working relationship between you and your boss is a true partnership. Within this partnership, your relationship must be managed and maintained according to the particular management  more...

Administrative Professionals Interacting with Others Administrative Professionals: Interacting with Others Regardless of the industry you work in, the organization you work for, or the boss you have, as an administrative support professional, almost all of the tasks you perform on a daily basis require, in some way, interaction with others. Effectively interacting with others results in trust, improved morale, and respect between you and your  more...

Administrative Professionals Putting Your Best Foot Forward ...n administrative professional. Specifically, you'll learn how to project a positive professional image by building credibility and maintaining authenticity. You'll also explore the importance of communicating honestly, respecting others, and having a positive outlook in order to create a positive work environment. Finally, you'll learn how to practice positive office politics to enable you to  more...

ICND1 1 0 Packet Delivery Security and Remote Access on the Router ICND1 1.0: Packet Delivery, Security, and Remote Access on the Router Cisco Cisco Certified Entry Networking Technician (CCENT ) 640-822 Interconnecting Cisco Network Devices 1.0 - Part 1 To recognize how packets are delivered across an IP network, and secure and use routers as DHCP servers and for accessing remote devices  more...

ICND1 1 0 Routing and Addressing in the LAN ICND1 1.0: Routing and Addressing in the LAN Cisco Cisco Certified Entry Networking Technician (CCENT ) 640-822 Interconnecting Cisco Network Devices 1.0 - Part 1 To recognize how routing connects networks and how subnets are constructed, determine IP addressing and perform router configuration  more...

ICND1 1 0 Wireless LANs ICND1 1.0: Wireless LANs Cisco Cisco Certified Entry Networking Technician (CCENT ) 640-822 Interconnecting Cisco Network Devices 1.0 - Part 1 To recognize the key issues and regulatory drivers of WLANs, how they are implemented and secured, and how to troubleshoot them  more...

ICND1 1 0 Switch Optimization Security and Troubleshooting ICND1 1.0: Switch Optimization, Security, and Troubleshooting Cisco Cisco Certified Entry Networking Technician (CCENT ) 640-822 Interconnecting Cisco Network Devices 1.0 - Part 1 To recognize how to optimize a switched LAN, secure it, and troubleshoot common problems  more...

ICND1 1 0 Switched LANs ICND1 1.0: Switched LANs Cisco Cisco Certified Entry Networking Technician (CCENT ) 640-822 Interconnecting Cisco Network Devices 1.0 - Part 1 To recognize how switched LANs operate and resolve key network issues, Cisco IOS software and CLI basic features and functionality, and perform a Catalyst switch startup and configuration for a switched LAN  more...

ICND1 1 0 Network Fundamentals ICND1 1.0: Network Fundamentals Cisco Cisco Certified Entry Networking Technician (CCENT ) 640-822 Interconnecting Cisco Network Devices 1.0 - Part 1 To recognize the basic components, topologies, and functionality of computer networks and how to secure them, and to determine the IP configuration of a PC and local network  more...

ICND1 1 0 Network Communications and Connections ICND1 1.0: Network Communications and Connections Cisco Cisco Certified Entry Networking Technician (CCENT ) 640-822 Interconnecting Cisco Network Devices 1.0 - Part 1 To recognize how TCP and UDP protocols transfer data between hosts, the architecture and functionality of Ethernet LANs, and gather information about network connections  more...

ARCH 2 0 E-Commerce Module Design ARCH 2.0: E-Commerce Module Design Cisco Cisco Certified Design Professional (CCDP ) 642-873 Designing Cisco Network Service Architecture 2.0 To identify high availability requirements, components, design approaches, and topologies for e-commerce modules and how to enhance the performance and availability of e-commerce modules  more...

Screening Applicants for Interviewing ...need to create a description of the job you want to fill. How would you interview someone if you didn't know the responsibilities required for the job? A good job description, based on a thorough job analysis, will help you evaluate applicants' resumes effectively. You'll be able to compare the resumes against the requirements in the description and make effective decisions about who should be  more...

Talent Management Planning ...t Management: Planning Have you ever asked yourself how well your department or division manages talent? To determine this, you need to have a clear understanding of how your organization defines its workforce requirements and what processes are in place for attracting, developing, and retaining the right people. Then you can create a plan for meeting your talent needs that align with the  more...

Talent Management Acquiring Talent Talent Management: Acquiring Talent Attracting and selecting talented individuals is key to the success of any organization. Once you've defined what the 'right' talent is for your particular area, you need strategies and tactics for attracting, recruiting, and selecting talented people. Talented people are drawn to an organization for numerous reasons, including the organization's image or  more...

Talent Management Developing and Engaging Talent Talent Management: Developing and Engaging Talent Organizations depend on talented employees to help them achieve their goals. But without a talent management strategy focused on keeping these employees engaged, they may be sending out resumes rather than working to achieve those goals. Employee engagement and commitment are key success factors for any organization. This course describes how  more...

ARCH 2 0 Cisco SONA and Cisco Enterprise Architecture Design ARCH 2.0: Cisco SONA and Cisco Enterprise Architecture Design Cisco Cisco Certified Design Professional (CCDP ) 642-873 Designing Cisco Network Service Architecture 2.0 To identify the features of SONA and PPDIOO, to recognize how to design high availability and optimum convergence in, how to identify designs that support the Layer 2 to Layer 3 boundary in; and how to recognize  more...

Managing a Diverse Team Managing a Diverse Team The population as a whole is becoming ever more diverse. Naturally, these societal changes are mirrored in the workplace. The most forward-looking organizations recognize the importance of managing a diverse workforce effectively. In turn, those managers who have the skills to lead a diverse team successfully are highly valued. This course describes what diversity is,  more...

Foundations for Business Execution Foundations for Business Execution Have you ever sat in a meeting where your boss described a "new initiative" that was going to transform your business unit, only to see the initiative fizzle and die a few weeks later? Do you have big plans and long-term goals that never come to pass because you get so bogged down with day-to-day activities? When management announces "new plans" to  more...

Creating a Business Execution Culture ...ility to execute is paramount to its survival. After all, how can a company be constantly evolving and improving if no one within the organization is getting anything done? In companies that execute well, the principles of business execution permeate the entire organization and become part of the company's culture. But how does an execution culture come to be? A business execution culture  more...

Leading Business Execution ...How many times have you and your team decided on new plans to make day-to-day processes more efficient, only to watch months slip by with those plans unexecuted? Why don't certain tasks get executed? Why do things stay the same, even when the change is critical to your team? This course provides you with techniques and strategies for executing business strategy, and more importantly, ideas on  more...

Leading Innovation ...remental improvements to the way things are done. Knowing how to build and support an innovative culture is an important skill for any leader to master. The impetus for innovation can come from the top of the organization, and it can come from the people engaged in day-to-day production. Building an innovative culture is a responsibility for leaders and employees across organizational  more...

DESGN 2 0 Network Security Solutions DESGN 2.0: Network Security Solutions Cisco Cisco Certified Design Associate (CCDA ) DESGN Designing for Cisco Internetwork Solutions v2.0 To recognize the fundamentals of network security and how the Cisco Self-Defending Network supports it, and design a high-level enterprise network security solution  more...

DESGN 2 0 IP Address and Routing Protocol Design DESGN 2.0: IP Address and Routing Protocol Design Cisco Cisco Certified Design Associate (CCDA ) DESGN Designing for Cisco Internetwork Solutions v2.0 To recognize how IP addressing and routing protocols support the overall network, and create an enterprise IP addressing and routing protocol design  more...

Managing and Rewarding Top Performers ...nd retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and ultimately retain top performers through a combination of benefits packages, performance  more...

Becoming a Manager Responsibilities and Fears ...ealthy respect for the role. Taking some time to consider how you can best direct your current abilities toward the new task will be time well spent. It is inevitable that your co-workers' expectations of you will change. It may be hard for some of your former colleagues to accept your promotion. Your new fellow managers, who were once senior to you, may also take some time to adjust.  more...

Becoming a Manager Leading and Communicating ...ed their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very good at your last job, but now you will need to resist the  more...

A New Manager and the Company s Future ...you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the output of your department can have on other parts of the organization. Complacency is the enemy of continuing business success and, as a manager, it  more...

Introduction to Auditing Introduction to Auditing Have you noticed that auditing is becoming an increasingly important business function? First and foremost, auditing is a way in which clients and businesses in a global marketplace are able to ensure quality, consistency, efficiency and reliable financial reports. This course will familiarize you with the basic terminologies, concepts, and approaches to performing a  more...

Introduction to Internal Auditing Introduction to Internal Auditing Surprises can be very costly to a company. Developing in-house strategies to ensure that internal processes are being followed and quality expectations are being met is a powerful tool for avoiding surprises. This course, Introduction to Internal Auditing, will introduce you to internal auditing strategies and techniques that help accomplish this end.  more...

Introduction to External Auditing Introduction to External Auditing Do you know what external auditing is and why it's important? Do you know that external auditors are subject to some of the most stringent legal responsibilities of any profession? This course will introduce you to the terminology, concepts, strategies, and techniques to promote effective and efficient auditing practices. You will also learn some of the  more...

Principles of External Auditing ...ake you feel uneasy. This course will help you understand how external auditors and companies work together to ensure an accurate audit report. This course will familiarize you with terminology, concepts, strategies, and techniques that are specific to external auditing and its practice. You can expect to develop a solid understanding of planning an audit and assessing audit risk while  more...

The Ins and Outs of Capital Budgeting ...nfluence fixed asset acquisitions. The course illustrates how to evaluate acquisition of fixed assets before you spend any money. The course teaches you the concept of the Time Value of Money and shows you how to use this information as well as Net Present Value, Profitability Index, Internal Rate of Return, and Payback Period to evaluate different investments. The unification of the  more...

Effective Budget Management ...eir individual components. In this course, you will learn how to develop a cash budget and utilize various techniques to determine a company's current or desired cash flow and liquidity levels. You will also learn various techniques to monitor and control your company's budgeted costs as well as the appropriate corrective actions to address issues that might arise. After completing this course,  more...

Affirmative Action and the EEO HRCI PHR Affirmative Action and the EEO (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee rights, such as equal employment opportunity (EEO) and affirmative action (AA). The HRCI  more...

Non-Unionized Workplaces HRCI PHR Non-Unionized Workplaces (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry  more...

HR s Strategic Role in the Organization HRCI SPHR ... to successfully achieve its goals. This course describes how to guide and lead the change process, how HR can impact regulations and legislations, and the role of HR in risk management and building strategic partnerships. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR)  more...

Management of the HR Process HRCI SPHR ...ract and retain qualified employees. This course explains how to strategically diagnose the organization and how to plan in HR. It describes how to measure and evaluate HR's contributions to organizational effectiveness. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR)  more...

Strategic Approaches to Human Resource Development HRCI SPHR ...ompetencies needed to achieve goals. This course examines how human resource development (HRD) aligns the skills, knowledge, and abilities of staff to future organization and individual needs. In addition, the course looks at how an understanding of adult learning and organizational development can assist in staff development. Finally, the course covers some organizational development  more...

Strategic Approaches to Total Rewards HRCI SPHR ...gic goals is essential for HR today. This course examines how compensation and benefits programs are changing. The course looks at how the total rewards system is becoming more popular and assesses how organizations need to revisit their compensation and benefits program to better fit their strategic goals and objectives. All the topics in this course are based on the Total Rewards functional  more...

Strategic Approaches to Risk Management HRCI SPHR ...ticular concern to HR professionals. This course explains how to apply common occupational health, safety, and security guidelines and programs. It also outlines how security risk analysis can be used to avoid future emergencies. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR)  more...

Recruiting Talent ...echniques to find the right people. Learners will explore how to consider the needs of the organization balanced against the expectations and needs of the potential employees who comprise the talent market. The talent market consists of a cross-section of potential employees that spans generations, cultures, languages, and even continents, each of which brings something different to the table  more...

Tests for Variances and Proportions ...he help of examples and case studies. You will also learn how to use goodness-of-fit test statistics and contingency tables for validating hypotheses about various aspects of the variables being analyzed. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge  more...

Statistical Process Control SPC in Six Sigma ...s is in control is critical to any Six Sigma project, but how do you determine with certainty if a process is on track or requires improvement? Where do you find the 'proof' or solid facts that a process is out of control and requires intervention? By applying statistical process control (SPC) methods, a Six Sigma team can identify and control variation in a process. This course covers the  more...

Nonstatistical Control Tools Maintaining Controls ...continue as they were intended. Specifically, it explores how total productive maintenance (TPM) promotes shared responsibility for maintaining process gains, and how the visual factory provides at-a-glance information about process status, targets, and performance. In addition, this course highlights the need to re-analyze the measurement system after completing an improvement project, and  more...

Using Voice of the Customer in Six Sigma ...easurable, actionable project goals. This course examines how an organization uses the voice of the customer to define the problem at hand and to set the direction of its Six Sigma efforts. It introduces the tasks associated with the voice of the customer strategy and some general criteria for segmenting customers on Six Sigma projects. It also discusses some common customer data collection  more...

Developing Project Charters and Tracking Six Sigma Projects ...ctives. It also explains project performance measures and how to review the performance of a Six Sigma project using these measures. In addition, the course introduces common tools for tracking a project's progress and deliverables. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It  more...

Conducting Experiments and Analyzing Results in Six Sigma ...anding of these relationships. After determining what and how much needs to be changed to meet the desired improvement, teams generate solution ideas based on the best combination of input variables' settings to optimize the response, and then the ideas are tested, implemented, and validated. Later in the Control stage, efforts are made to keep the improved processes, products, or services  more...

Forming Project Teams for Six Sigma ...practices that are critical to team success. It describes how to enable teams using training, timetabling, and technology, and offers vital tips for the first team meeting and all subsequent meetings. Acknowledging that today's organizations increasingly rely on virtual teams that cross geographic and cultural barriers, the course equips you with strategies for meeting the unique challenges of  more...

Motivation and Communication in Six Sigma Teams ...development stages of their life cycles. Leaders who know how to facilitate teams will greatly enhance their chances for project success, which in turn will benefit their organizations. Motivation is one essential component that can optimize a team's focus on accomplishing its assigned goals. By making the teamwork enriching and satisfying to members, leaders can motivate a Six Sigma team with  more...

Data Collection and Measurement in Six Sigma ... Belt (SSBB) An organization's success depends upon how it delivers on its processes. Before Black Belts can begin to improve an organization's processes, they must measure those processes with the appropriate data. The crucial steps of data collection and measurement precede process improvement in any Six Sigma initiative. Successful data collection starts with careful planning; a  more...

Six Sigma Measurement Systems ...further improve measurement systems. This course examines how to analyze a measurement system to help it produce correct measurements and minimize its proportion of variability in the overall variability. It introduces key elements of metrology and international systems of measurement, explores the many sources of measurement error, and surveys a broad range of items that can be measured in  more...

Probability for Six Sigma ...es about a population from sample data, and understanding how to calculate the probability that an event will occur is crucial to making those inferences. In a Six Sigma context, it is often important to calculate the likelihood that a combination of events or that an ordered combination of events will occur. Understanding probabilities can provide Black Belts with the tools to make predictions  more...

Processes and Customer Analysis in Six Sigma Projects ...er deliverables. In this course, learners will examine how to analyze process components and stakeholders in an organization. They will also learn about concepts and tools for collecting and analyzing customer information and feedback. The course also explains how customer requirements are translated into goals and deliverables using such tools as Kano analysis, CTQ analysis, and the House  more...

Tools for Planning and Managing Six Sigma Project Opportunities ...ood as the tools you use. Knowing which tools to use, and how to apply them effectively, is the key to any endeavor's success. This assertion holds true for process and quality improvement strategies, and Six Sigma and quality improvement teams throughout the world use a set of management and planning tools to analyze and understand a variety of issues. This course will examine the tools  more...

Using Six Sigma Analysis Tools and Metrics for Project Decisions ...u need to have correct metrics and knowledge of where and how to use them. Later in a Six Sigma project, during the Control phase, the overall performance of business processes is recalculated to identify process improvement. This course will examine how and when to use the metrics and tools to select Six Sigma projects. The course explores some of the number-driven metrics, such as defects  more...

Modeling and Analyzing Processes in Six Sigma Modeling and Analyzing Processes in Six Sigma ASQ Six Sigma Green Belt (SSGB) "If you can't describe what you are doing as a process, you don't know what you are doing," says W. Edwards Deming, a well-known American quality advocate, statistician, and educator. During the Measure stage of the Six Sigma methodology, you need to identify and map processes and procedures for problem areas  more...

Summarizing and Presenting Data in Six Sigma ...significance in Six Sigma data analysis. The course also shows how to apply graphical methods, such as stem-and-leaf plots, box-and-whisker plots, run charts, and scatter diagrams, for illustrating relationships among various components of a given dataset. In addition, it examines how to depict distributions using histogram and normal probability plots. The course is aligned to the ASQ  more...

Probability Distributions and Measurement Systems Analysis in Six Sigma ...he measurement system itself. This course will examine how to calculate normal, binomial, Poisson, chi-square, Student's t-distributions, and F distributions. It will also look at how to assess the precision and accuracy of an organization's current measurement system using Gauge Repeatability and Reproducibility (GR&R), bias, linearity, percent agreement, and Precision/tolerance (P/T)  more...

Six Sigma and Lean in the Organization ... overall Six Sigma strategy. This course will examine how Six Sigma and Lean help organizations achieve their strategic goals and why so many successful organizations attribute their success to them. The course first introduces the key concepts and contributors associated with Six Sigma, and then moves on to basic Lean tools used to identify and remove waste and improve process flow. This  more...

Design for Six Sigma in the Organization ...in Six Sigma implementations. This course will examine how Six Sigma combines DFSS methodologies and tools to reach organizational goals. It distinguishes DFSS methodologies from those of Six Sigma, and outlines some of the key DFSS tools such as quality function deployment (QFD) and Failure Modes and Effects Analysis (FMEA). This course is aligned with the ASQ Certified Six Sigma Green Belt  more...

Introduction to Six Sigma ... Sigma's roots in traditional quality concepts, but also shows that it is not just about quality; it is also a metric, a philosophy, a balanced scorecard, and a quality management system. This course demonstrates how to estimate Sigma level and how Six Sigma methodologies are strategically applied to a broad array of manufacturing and service organizations. The course also explores Six Sigma  more...

Six Sigma Process Improvement ...sses. This course is designed to help Champions learn how to use Six Sigma's Define - Measure - Analyze - Improve - Control (DMAIC) methodology to upgrade current processes. It also explores using Six Sigma tools and methods to understand customer requirements, recognize the gaps between current deliverables and customer needs, analyze the root causes of process shortfalls, and finally use  more...

Six Sigma Projects and Project Teams Six Sigma Projects and Project Teams "Managers are people who do things right, while leaders are people who do the right thing," says Warren Bennis, Ph.D. in his book "On Becoming a Leader." Champions are leaders. Selecting the right Six Sigma projects and the right people, and leading them to achieve business goals, is vital to the leadership of Champions. This course deals with these  more...

Linux Kernel Compilation and System Startup Linux Kernel Compilation and System Startup Linux To describe how to compile the Linux kernel and configure system startup files  more...

Linux Networking Services Linux Networking Services Linux To describe how to configure mail and news services and install web servers  more...

Linux Troubleshooting Linux Troubleshooting Linux To describe how to troubleshoot local system and networking issues in Linux  more...

Installing and Transitioning to Exchange Server 2007 Installing and Transitioning to Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) Exchange Server 2007 represents the biggest advance in Microsoft's e-mail and messaging system yet. This course demonstrates how to complete a typical installation of Exchange Server 2007 and how to install additional Exchange Server  more...

Managing Exchange Server 2007 Managing Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) One of the new features of Exchange Server 2007 is the completely redesigned Exchange Management Console, which replaces the Exchange System Manager found in previous releases of Exchange Server. Also included is the Exchange Management Shell (EMS), which is a  more...

Connectors Transport Rules and Message Compliance in Exchange Server 2007 Connectors, Transport Rules, and Message Compliance in Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) The SMTP protocol is the primary protocol used to relay e-mail messages between servers on the Internet. Since most e-mail systems are connected to the Internet, it is important to understand how SMTP is configured  more...

Disaster Recovery with Exchange Server 2007 Disaster Recovery with Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) Whether from a malicious user, a computer virus or any unfortunate event, there will most likely come a time when your Microsoft Exchange Server will become damaged or experience a loss of data. Through careful planning, the severity of these types  more...

Monitoring and Security in Exchange Server 2007 Monitoring and Security in Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) To ensure that the Exchange Server 2007 environment runs smoothly, it is necessary to monitor system activity and the performance of your Exchange servers. Monitoring allows you to obtain data that can assist in tuning the performance of the  more...

Implementing Microsoft Office SharePoint Server 2007 Implementing Microsoft Office SharePoint Server 2007 Microsoft To recognize how to plan, design, and deploy SharePoint 2007 in a corporate environment, and configure and manage sites, users, and groups  more...

Managing and Troubleshooting Desktop Storage and Settings Managing and Troubleshooting Desktop Storage and Settings Microsoft Microsoft Certified Desktop Support Technician (MCDST) 70-271 Supporting Users & Troubleshooting a Windows XP O/S To explain how to manage and troubleshoot desktop storage and settings  more...

Managing and Troubleshooting Devices Drivers Local Security and User Logon Managing and Troubleshooting Devices, Drivers, Local Security, and User Logon Microsoft Microsoft Certified Desktop Support Technician (MCDST) 70-271 Supporting Users & Troubleshooting a Windows XP O/S To explain how to manage and troubleshoot devices, drivers, local security, and user logon  more...

Installing Windows XP Installing Windows XP Microsoft Microsoft Certified Desktop Support Technician (MCDST) 70-271 Supporting Users & Troubleshooting a Windows XP O/S To explain how to manage Windows XP installations and upgrades  more...

Managing and Troubleshooting Network Protocols and Operating System Performance Managing and Troubleshooting Network Protocols and Operating System Performance Microsoft Microsoft Certified Desktop Support Technician (MCDST) 70-271 Supporting Users & Troubleshooting a Windows XP O/S To explain how to manage and troubleshoot network protocols and operating system performance  more...

Managing and Troubleshooting Resources Managing and Troubleshooting Resources Microsoft Microsoft Certified Desktop Support Technician (MCDST) 70-271 Supporting Users & Troubleshooting a Windows XP O/S To explain how to manage and troubleshoot resources  more...

Resolving Issues with the Operating System and Office Applications Resolving Issues with the Operating System and Office Applications Microsoft Microsoft Certified Desktop Support Technician (MCDST) 70-272 Supporting Users & Troubleshooting Desktop Apps. on a Windows XP O/S To explain how to resolve issues with the operating system and Office applications  more...

Resolving Issues with Outlook and Outlook Express Resolving Issues with Outlook and Outlook Express Microsoft Microsoft Certified Desktop Support Technician (MCDST) 70-272 Supporting Users & Troubleshooting Desktop Apps. on a Windows XP O/S To explain how to resolve issues with Outlook and Outlook Express  more...

Resolving Issues with Hardware and Network Connectivity Resolving Issues with Hardware and Network Connectivity Microsoft Microsoft Certified Desktop Support Technician (MCDST) 70-272 Supporting Users & Troubleshooting Desktop Apps. on a Windows XP O/S To explain how to resolve issues with hardware and network connectivity  more...

Resolving Issues with Internet Explorer Application Security and Security Inci Resolving Issues with Internet Explorer, Application Security, and Security Inci Microsoft Microsoft Certified Desktop Support Technician (MCDST) 70-272 Supporting Users & Troubleshooting Desktop Apps. on a Windows XP O/S To explain how to resolve issues with Internet Explorer and to configure application security  more...

Installing Windows Server 2003 Installing Windows Server 2003 Microsoft To describe the new features of Windows Server 2003, discuss how to plan for its deployment and installation, and demonstrate the services and administration tasks it supports  more...

Windows Server 2003 Administration and Services Support Windows Server 2003 Administration and Services Support Microsoft To describe how to administer the services that Windows Server 2003 supports  more...

Deploying Windows Vista Deploying Windows Vista Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista is the leading operating system used on desktops throughout the world in enterprise and home environments. It provides enhanced security, performance, reliability, and reduced cost for deployment and management. This course discusses the deployment  more...

Troubleshooting Windows Vista Deployments Troubleshooting Windows Vista Deployments Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista provides diagnostics and tools to help reduce troubleshooting support costs and user interruptions. Windows Vista can detect and automatically correct most operating system and related hardware problems using these tools. If Vista cannot  more...

Configuring and Troubleshooting Windows Vista Security Configuring and Troubleshooting Windows Vista Security Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista provides enhanced security features to help protect computers from malicious attacks, spyware, and other unwanted software that can be installed on your system when it is connected to the Internet. Vista also ensures that  more...

Configuring and Troubleshooting User Access on Windows Vista Configuring and Troubleshooting User Access on Windows Vista Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista offers enhanced authentication mechanisms to allow legitimate users to log on to systems. These authentication mechanisms include using smart cards, biometrics, and username and password credentials. Once a user is  more...

Managing and Troubleshooting Windows Vista Systems Managing and Troubleshooting Windows Vista Systems Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Many of Microsoft Windows Vista's new and enhanced tools can be used to simplify system management and troubleshooting. Windows Vista can be managed by using Group Policy settings when the system is part of an Active Directory domain, or by setting  more...

Troubleshooting Windows Vista Performance and Reliability Troubleshooting Windows Vista Performance and Reliability Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista includes the Windows Reliability and Performance Monitor, a tool that provides multiple data monitoring and collection utilities for evaluating a system's performance and reliability. It can also be used to monitor the  more...

Configuring and Troubleshooting Windows Vista Networking Configuring and Troubleshooting Windows Vista Networking Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista provides the Network and Sharing Center to configure and diagnose networking connectivity. This feature also allows you to configure access to the network through wireless connections, and remote access using VPNs and  more...

Maintaining and Supporting Applications on Windows Vista Maintaining and Supporting Applications on Windows Vista Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista takes advantage of the Windows Installer engine to install, maintain, and remove applications through the use of installation packages. Administrators can deploy these packages using various tools, including the MsiExec  more...

ANSI C Programming Data Representation ANSI C Programming: Data Representation To describe how ANSI C programs use memory to store data and how to write portable C programs  more...

ANSI C Programming Functions ANSI C Programming: Functions To introduce functions in ANSI C and describe how to write and use them in programs  more...

ANSI C Programming Expressions ANSI C Programming: Expressions To describe the syntax rules governing expressions and statements in ANSI C and how to to use expressions and statements  more...

ANSI C Programming Text Processing ANSI C Programming: Text Processing To describe how to write ANSI C programs for text, string, and array processing  more...

ANSI C Programming Processing Records ANSI C Programming: Processing Records To describe how to write ANSI C programs for processing aggregate data objects individually, in arrays, and in lists  more...

ANSI C Programming Pointers ANSI C Programming: Pointers To describe how to write advanced, efficient ANSI C programs using pointers  more...

ANSI C Programming The Standard Library and Preprocessor ANSI C Programming: The Standard Library and Preprocessor To describe programming file and other I/O operations in ANSI C and how to implement facilities from the standard library  more...

Getting Started with WSS Getting Started with WSS Microsoft recognize how to set up SharePoint site, a development computer and utilize the CAML language in WSS 3.0  more...

Object-oriented Coding Best Practices Object-oriented Coding Best Practices To outline the best practices for defining and using classes, and determining how best to use inheritance or its alternatives  more...

C 2005 Serialization and I O C# 2005: Serialization and I/O Microsoft To serialize and deserialize objects for storage and manipulation, use I/O classes to manage data streams and files, and analyze how application performance can be enhanced using serialization and I/O  more...

First Aid Basic ...cy situation. This one-hour training course will focus on how to use a systematic approach to evaluate an emergency situation and respond to basic first aid situations prior to the arrival of the Emergency Medical Services (EMS). Note: This training should not be used as the primary basis for any first aid certification. It is intended to provide the learner with knowledge-based training only.  more...

C 2005 Security C# 2005: Security Microsoft To recognize the different types of security supported by C# 2005 and how they work, and to use them in application development  more...

C 2005 Threading Service Processing and Application Domains C# 2005: Threading, Service Processing, and Application Domains Microsoft To recognize how threading, service processing, and application domains facilitate background system operations, and to implement them in Visual Basic applications  more...

Working with the WSS Object Model Working with the WSS Object Model Microsoft Recognize how to utilize the WSS Object Model to programmatically create and customize features within a WSS site  more...

Features and Solutions in WSS Features and Solutions in WSS Microsoft recognize how to create and deploy Feature and Solutions in WSS 3.0  more...

Working with Lists and List Items Working with Lists and List Items Microsoft recognize how to utilize lists, listitems and libraries in WSS 3.0  more...

Being an Effective Team Member Being an Effective Team Member A truly effective team is equal to more than the sum of its parts. And it takes the dedication of every member of the team. Effective team members go beyond themselves and their personal desires and goals. If you want to be an effective team member, your challenge is to put the team first, which means maximizing your contributions to help the team accomplish  more...

Establishing Team Goals and Responsibilities Establishing Team Goals and Responsibilities All individuals have strengths that allow them to achieve goals consistently and successfully. In a team setting, those individual strengths can combine to lead the whole team to success, or they can create conflict and tension. To harness individual strengths and personalities, you need solid ground rules for the team. You also need to allocate  more...

Elements of a Cohesive Team Elements of a Cohesive Team Three elements are always present in any effective, cohesive team: open communication, cooperation, and trust. Like the strands of a cord, these elements hold the team together and give it strength. Without these elements, team members will not participate fully in team activities and they won't find true satisfaction in their work. When trust and open  more...

Effective Team Communication ...how talented the individual members of your team are, they can only get your team so far alone. To maximize their potential, teams rely on the participation, input, and opinions of all team members. Learning to speak up and encouraging others to open up are important to a team's success. Effective communication is the fuel that will keep your team going to the finish line. In this course,  more...

Oracle 11i Project Management and Projects Integration Oracle 11i: Project Management and Projects Integration Oracle To recognize the Oracle Enterprise Project Management Solution products, the integration of Oracle Project with other Oracle e-business applications, and how to define an Oracle Applications set of books  more...

Oracle 11i Organization Period and Calendar Definitions in Oracle Projects Oracle 11i: Organization, Period, and Calendar Definitions in Oracle Projects Oracle To recognize how Oracle Projects' multiple organization architecture, periods, and calendars are used for structuring and scheduling, and to implement them in an enterprise  more...

Oracle 11i Resource and Role Management Oracle 11i: Resource and Role Management Oracle To recognize the resources and roles in Oracle Projects, how they are used in project management, and to create and assign them  more...

Oracle 11i Oracle Projects and Task Definition II Oracle 11i: Oracle Projects and Task Definition II Oracle To recognize how projects are organized, and create and administer them  more...

SAP R 3 Release 4 6 Fundamentals SAP R/3 Release 4.6 Fundamentals SAP To describe and demonstrate how SAP R/3 Release 4.6 application modules support business activities  more...

ABAP Fundamentals ABAP Fundamentals SAP To recognize the basic features of ABAP, including the workbench and ABAP tools, and to learn how to create a domain, a data element, and a table.  more...

ABAP Programming I ABAP Programming I SAP To create a basic and an interactive report program using ABAP and to recognize how to preform basic object-oriented tasks such as creating and instantiating a class  more...

Oracle Application Server 10g Infrastructure and Middle Tier Installation Oracle Application Server 10g: Infrastructure and Middle Tier Installation Oracle To demonstrate how to prepare for, execute, and verify OracleAS Infrastructure and Middle Tier installation  more...

Oracle Application Server 10g Management Tools and Oracle Internet Directory Oracle Application Server 10g: Management Tools and Oracle Internet Directory Oracle To demonstrate how to use OracleAS management tools and manage the Oracle Internet Directory (OID)  more...

Oracle Application Server 10g General Management and Directives for the HTTP Se Oracle Application Server 10g: General Management and Directives for the HTTP Se Oracle To demonstrate how to perform general management of Oracle HTTP Server (OHS)  more...

Oracle Application Server 10g OracleAS Web Cache Oracle Application Server 10g: OracleAS Web Cache Oracle To demonstrate how to administer and configure OracleAS Web Cache  more...

Oracle Application Server 10g OracleAS Portal Oracle Application Server 10g: OracleAS Portal Oracle To demonstrate how to manage OracleAS Portal  more...

Oracle Application Server 10g mod_pl sql CGI Scripts and Database Providers Oracle Application Server 10g: mod_pl sql, CGI Scripts, and Database Providers Oracle To demonstrate how to configure mod_plsql, CGI-script execution, and database providers in OracleAS  more...

Oracle Application Server 10g Application Management and Deployment Oracle Application Server 10g: Application Management and Deployment Oracle To demonstrate how to manage and deploy applications in OracleAS  more...

Oracle Application Server 10g Component Administration in Oracle Internet Direc Oracle Application Server 10g: Component Administration in Oracle Internet Direc Oracle To demonstrate how to configure Oracle Internet Directory (OID) components in OracleAS  more...

Oracle Application Server 10g DAS and SSO Oracle Application Server 10g: DAS and SSO Oracle To demonstrate how to manage users and groups with Delegated Administration Service (DAS) and administer the Single Sign-On feature of OracleAS  more...

Oracle Application Server 10g Component Security with SSL Oracle Application Server 10g: Component Security with SSL Oracle To demonstrate how to manage wallets and certificates and configure components for SSL in OracleAS  more...

Oracle Application Server 10g Oracle Certificate Authority Management Oracle Application Server 10g: Oracle Certificate Authority Management Oracle To demonstrate how to manage Oracle Certificate Authority (OCA)  more...

Project Management Fundamentals ...they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper management. Project management, as a process, is the supervision and control of the work required to complete the project deliverable. Using established project management processes, coupled with the experience and skills of experienced workers, has allowed  more...

Initiating and Planning a Project Initiating and Planning a Project Initiating and Planning are crucial phases in developing and executing any successful project. Companies that are embarking on a new project initiative must assign people to gather facts and decide what exactly they want to produce and how they are going to produce it. This course examines which factors should weigh in during the project selection process  more...

Managing a Project Managing a Project The factors of a successful project almost always end up depending on how much money and time is needed to create a product worthy of the customer. This course will help you manage the constraints of time, money, and schedules, and how they relate to the overall quality of your project and product.  more...

Troubleshooting and Closing the Project Troubleshooting and Closing the Project The factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during  more...

Launching a Successful Team ...a strong candidate, you need to know certain things about how teams function and what it takes to develop a high-performance team. Among the most important things to know: good team development begins on day one. Forming an effective and cohesive team is fundamental to the success of the team later on, and pulling the right team together from the start has benefits far beyond just completing  more...

Establishing Goals Roles and Guidelines Establishing Goals, Roles, and Guidelines The way in which a team is built is an important factor in determining team success. Leading a team quickly and smoothly into high performance mode requires the groundwork of setting team goals, identifying project tasks and assigning the right people to them, and defining the standards of team behavior to ensure team members work together so that  more...

Installing Windows Vista Installing Windows Vista Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator There are a number of versions of the Windows Vista operating system, each designed for a particular situation. Because the cost of upgrading operating systems can be steep, choosing the right version of an operating system is important. The chosen operating system version must  more...

Configure Windows Vista Environments Configure Windows Vista Environments Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator Microsoft has added several new features to the Windows Vista desktop environment, among them the new Aero Glass user interface and the addition of the Windows Sidebar which displays and organizes gadgets. This course describes Windows Vista management  more...

Windows Vista Users and Groups Windows Vista Users and Groups Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator The use of user and group accounts is fundamental in any network environment for both security and ease of administration. This course describes the types of user and group accounts available for Windows Vista clients, explains how to manage them, and covers best  more...

Installing Windows XP Professional Installing Windows XP Professional Microsoft To demonstrate how to install or upgrade to Windows XP Professional  more...

Managing Files Folders and Devices in Microsoft Windows XP Managing Files, Folders, and Devices in Microsoft Windows XP Microsoft To show how to manage, control, and troubleshoot files and folders, network devices, and drivers in Windows XP Professional  more...

System Reliability and the Desktop in Windows XP Professional System Reliability and the Desktop in Windows XP Professional Microsoft To demonstrate how to monitor and improve system performance and how to configure desktop settings in Windows XP Professional  more...

Networking Protocols and Services in Microsoft Windows XP Networking Protocols and Services in Microsoft Windows XP Microsoft To explain how to configure networking utilities and IIS and how to manage the remote assistance and remote desktop utilities in Windows XP Professional  more...

Backup and Security Settings in Microsoft Windows XP Backup and Security Settings in Microsoft Windows XP Microsoft To explain how to recover from a backup and how to configure security settings in Windows XP Professional  more...

UNIX Shell Scripting Basics UNIX Shell Scripting Basics UNIX To explain how to create simple shell scripts using UNIX shell commands  more...

Fire Safety and Prevention ...how to prevent fires and recognize fire hazards. It will also discuss what actions to take in the event of a fire, including the proper use of portable fire extinguishers. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define the chemistry of fire, recognize common fire hazards, classify types of fires and  more...

Fire and Explosion Hazards ...and sudden releases of materials under pressure. Learning how to prevent and protect yourself and others from fire and explosion hazards can help save resources, time, and possibly, lives. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify the four fire elements; define ignitable, flammable,  more...

Emergency Response and Spill Control HAZWOPER ...nd Spill Control (HAZWOPER) This training describes how to respond to various emergency situations and describes control of situations both by the workers involved and by trained emergency personnel. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define "hazardous materials", recognize where spills are  more...

Electrical Safety ...cal Safety An awareness level course that discusses how to work safely with electricity. It focuses on specific electrical hazards found in the workplace and methods to minimize or eliminate those hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: recall basic rules of electricity as they relate  more...

Defensive Driving Truck Safety ...bout being a safe driver, driving a safe vehicle, knowing how to drive your particular vehicle, taking responsibility to drive carefully in hazardous conditions, and knowing when to take yourself off the road. It's about arming yourself with all the knowledge you can before you turn the key and head for the roadways. This course is designed to give drivers of commercial vehicles a well-rounded  more...

Decontamination HAZWOPER Decontamination (HAZWOPER) This training provides information concerning decontamination, which is the process of removing contaminants that have collected on workers and equipment. Decontamination protects you from hazardous substances that may contaminate and eventually penetrate protective clothing, respiratory equipment, tools, vehicles, and other equipment used on-site. It also prevents  more...

Cryogenic Safety ...designed containers known as dewars. This course explains how to recognize different types of cryogenic materials in the workplace and identifies the potential dangers of storing and handling these material incorrectly. It identifies recommended equipment and the standard operating procedures for handling and storing cryogenic materials safely. It also describes the most effective course of  more...

Chlorine Safety Chlorine Safety Chlorine is one of the 90 elements essential to daily life, along with oxygen, hydrogen, and carbon. Chlorine is used in many processes, including electronics, water purification, synthetics, and medicines. Around 12 million tons of chlorine are produced for such purposes in North America alone. The Occupational Safety and Health Administration (OSHA) recognizes chlorine as a  more...

Cisco CVOICE 8 0 Path Selection Calling Privileges Cisco CVOICE 8.0: Path Selection & Calling Privileges Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Path selection is one of the most important aspects of a well-designed VoIP system. High availability is desirable so that there is usually more than one path for a call to take to its final destination. Multiple paths  more...

Behavior Based Safety for Supervisors Behavior Based Safety for Supervisors This course is intended to provide supervisors with an overview of the concepts of behavior-based safety. This training will aid those supervisors who have not used these techniques in their day-to-day duties and responsibilities in the past. The content in this course is designed to comply with the intent of the applicable regulatory requirements.  more...

Discover Word 2007 Level 4 ...ompleting all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Word 2007: Level 4, specific topics covered are: 1. WORK WITH ILLUSTRATIONS Add ClipArt And Pictures Illustrations In Word Inserting Pictures Insert Clip Art Add Charts And SmartArt Adding Charts Modify A  more...

Discover Word 2007 Level 3 ...ompleting all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Word 2007: Level 3, specific topics covered are: 1. WORK WITH TEXT OBJECTS Insert Headers And Footers Headers & Footers Create A Header & Footer Header & Footer Options Insert Page Numbers Insert Date And Time  more...

Discover Word 2007 Level 2 ...ompleting all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Word 2007: Level 2, specific topics covered are: 1. FORMAT DOCUMENTS Format Text I Formatting In Word 2007 Formatting Text Change Font Face, Size, Color & Style Highlight Text Format Painter Format Text II  more...

Discover Word 2007 Level 1 ...ompleting all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Word 2007: Level 1, specific topics covered are: 1. WORD 2007 BASICS Introducing Word 2007 Office 2007 Overview Word 2007 Overview The Ribbon The Title Bar & Quick Access Toolbar The Office Button Create,  more...

Discover Powerpoint 2007 Level 3 ...ides, and working with text. Additionally, you will learn how to add graphics, add charts and tables, as well as learn tips on delivering your presentation. Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn  more...

Web Services with Visual Basic 2005 Web Services with Visual Basic 2005 Microsoft To identify how to create, publish, debug, and deploy XML web services, and to identify how to manage key aspects SOAP messages and implement session state in web services  more...

Discover Powerpoint 2007 Level 2 ...ides, and working with text. Additionally, you will learn how to add graphics, add charts and tables, as well as learn tips on delivering your presentation. Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn  more...

Remoting with Visual Basic 2005 Remoting with Visual Basic 2005 Microsoft To identify how to create, debug, host, and deploy remoting applications, and to identify how to call methods asynchronously and implement events in remoting applications  more...

Serviced Components and Messaging with Visual Basic 2005 Serviced Components and Messaging with Visual Basic 2005 Microsoft To identify how to create secure serviced components and implement key aspects of messaging  more...

Discover Powerpoint 2007 Level 1 ...ides, and working with text. Additionally, you will learn how to add graphics, add charts and tables, as well as learn tips on delivering your presentation. Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn  more...

WSE Implementation with Visual Basic 2005 WSE Implementation with Visual Basic 2005 Microsoft To identify how to enable Web Services Enhancements (WSE) in web service applications, implement filters and policies, and implement key aspects of WSE messaging and routing  more...

Discover Outlook 2007 Level 3 ...ompleting all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Outlook 2007: Level 3, specific topics covered are: 1. WORK WITH CONTACTS Contacts Overview The Contacts Folder Contact Views Navigate Contacts Create Contacts Create A Contact Create A Contact From A Mail Message  more...

Discover Outlook 2007 Level 2 ...ompleting all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Outlook 2007: Level 2, specific topics covered are: 1. WORK WITH E-MAIL INFORMATION Organize E-mail Messages Flag A Message Print A Message Save A Message Save An Attachment Save A Draft Message Move Or Delete A  more...

Discover Outlook 2007 Level 1 ...ompleting all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Outlook 2007: Level 1, specific topics covered are: 1. OUTLOOK 2007 BASICS Introducing Outlook 2007 Office 2007 Overview Outlook 2007 Overview Screen Layout Title Bar, Menus & Toolbars Outlook Panes Outlook  more...

Discover Access 2007 Level 3 ...ompleting all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Access 2007: Level 3, specific topics covered are: 1. WORK WITH REPORTS Report Basics What Is A Report? Create Reports Using The Report Wizard Use The Report Wizard Create Reports In Design View Creating  more...

Discover Access 2007 Level 2 ...ompleting all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Access 2007: Level 2, specific topics covered are 1. WORK WITH FORMS Form Basics What Is A Form? What Is A Sub-Form? Form Views Create A Form Automatically Create & Use A Form Use The Form Wizard  more...

Discover Access 2007 Level 1 ...ompleting all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Access 2007: Level 1, specific topics covered are: 1. INTRODUCING ACCESS 2007 Access 2007 Basics Office 2007 Overview Access 2007 Overview Screen Layout Getting Started The Ribbon The Title Bar & Quick Access  more...

Discover Excel 2007 Level 4 ...ompleting all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Excel 2007: Level 4, topics covered are: 1. ANALYZE YOUR DATA Work With Tables Tables In Excel 2007 Create & Modify A Table Apply Table Styles Filter & Sort Table Data Filter Data Advanced Filtering Sort  more...

DHTML and Cascading Style Sheets DHTML and Cascading Style Sheets To outline how and when to use basic DHTML and to describe how to use Cascading Style Sheets for positioning and formatting in web pages  more...

Discover Excel 2007 Level 3 ...ompleting all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Excel 2007: Level 3, topics covered are: 1. ADD CHARTS AND GRAPHS Work With Charts Adding Charts Create A Chart Modify A Chart Chart Templates Analyzing Chart Data Work With Graphics Graphics In Excel  more...

Making Content Dynamic with DHTML Making Content Dynamic with DHTML To describe how to make content dynamic using DHTML  more...

Discover Excel 2007 Level 2 ...ompleting all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Excel 2007: Level 2, topics covered are: 1. CALCULATE YOUR DATA Formulas What Is A Formula? Create A Formula Edit A Formula Cell References Types Of Cell References Using Relative References Using Absolute  more...

Discover Excel 2007 Level 1 ...ompleting all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Excel 2007: Level 1, topics covered are: 1. EXCEL 2007 BASICS Introducing Excel 2007 Office 2007 Overview Excel 2007 Overview Screen Layout The Ribbon The Title Bar & Quick Access Toolbar The Microsoft Office Button  more...

Data Sources Templates and Customization in Project 2002 Data Sources, Templates, and Customization in Project 2002 Microsoft To discuss how to deal with multiple data sources using Project 2002  more...

Tracking and Reporting with Project 2002 Tracking and Reporting with Project 2002 Microsoft To discuss how to track project progress and create project reports in Project 2002  more...

Up and Running with Project 2002 Up and Running with Project 2002 Microsoft To discuss how to manipulate project tasks and resources in Project 2002 to produce a detailed project plan  more...

Project Data Management and Performance Project Data Management and Performance Microsoft Project managers often share Project 2007 data with other applications, such as Microsoft Excel and Microsoft Outlook. When importing and exporting information in this way, the information must first be sorted, filtered, and grouped to customize the information's appearance. Information also needs to be timely actual work performed, actual  more...

Advanced Customization with MS Project 2007 ...icrosoft Office Project 2007, project managers can define how project data is recorded, reported, and displayed, using customizable, built-in templates. They can also customize the interface by adding or removing tools from the application s default toolbars. And before project data is distributed, a project manager can format fields and views to meet particular needs. Additionally, if you need  more...

Tracking and Reporting Progress ...ger needs to decide on the information to be tracked, and how to track it. Microsoft Office Project 2007 helps a project manager by making this process easy. Baselines and interim plans, for example, create benchmarks for a project's progress. Built-in views and reports helps a project manager to assess a project's progress. Project managers also have the option to customize a new view or  more...

Creating and Designing a Project Creating and Designing a Project Microsoft In the corporate world, the project is a fundamental building block. Each project in which a company engages is unique, and fulfills an individual or corporate goal. And each project comprises a series of related tasks that culminate in a project deliverable. Microsoft Office Project 2007 is a comprehensive tool for project managers responsible for  more...

Enterprise Project Management Enterprise Project Management Microsoft To identify how project managers can set up and manage an enterprise project using Project Professional 2003, Project Server, and Project Web Access  more...

Advanced Analysis of your Project Advanced Analysis of your Project Microsoft To identify how you can use Project 2003's collaborative functions to manage and analyze project information  more...

Organizing and Managing Project Information Organizing and Managing Project Information Microsoft To identify how to organize project information for efficient performance  more...

Working Collaboratively Working Collaboratively Microsoft To identify how to use e-mail to work collaboratively  more...

Sharing Project Data and Working with Macros Sharing Project Data and Working with Macros Microsoft To identify how to share project data across applications and work with time-saving macros  more...

Advanced Customization Advanced Customization Microsoft To identify how to structure your project using advanced customization features  more...

Tracking and Reporting Progress Tracking and Reporting Progress Microsoft To define how to track and report on the progress of your project  more...

Specifying and Assigning Resources Specifying and Assigning Resources Microsoft To define how resources are assigned, adjusted, and administered  more...

Oracle Database 10g Miscellaneous New Features Oracle Database 10g: Miscellaneous New Features Oracle To recognize how various new features are used in Oracle 10g  more...

Introduction to Oracle and SQL in Oracle Database 10g Introduction to Oracle and SQL in Oracle Database 10g Oracle To introduce Oracle as a relational database management system (RDBMS) and to demonstrate how to use basic SQL statements  more...

SQL Functions in Oracle Database 10g SQL Functions in Oracle Database 10g Oracle To describe how to use SQL functions for data retrieval  more...

Displaying Multiple Table Data and Using Set Operators in Oracle Database 10g Displaying Multiple Table Data and Using Set Operators in Oracle Database 10g Oracle To demonstrate how to retrieve data from multiple tables using joins and how to use set operators in Oracle 10g databases  more...

Group and Datetime Functions in Oracle Database 10g Group and Datetime Functions in Oracle Database 10g Oracle To demonstrate how to use group and datetime functions in Oracle 10g  more...

Subqueries and Hierarchical Queries in Oracle Database 10g Subqueries and Hierarchical Queries in Oracle Database 10g Oracle To demonstrate how to use subqueries and hierarchical queries in Oracle 10g  more...

Regular Expressions and User Access in Oracle Database 10g Regular Expressions and User Access in Oracle Database 10g Oracle To demonstrate how to use regular expression support and control user access in Oracle 10g  more...

Creating and Managing Tables and Constraints in Oracle Database 10g Creating and Managing Tables and Constraints in Oracle Database 10g Oracle To demonstrate how to create and manage tables and constraints in Oracle 10g  more...

Database Objects in Oracle Database 10g Database Objects in Oracle Database 10g Oracle To demonstrate how to create database views, sequences, indexes, and synonyms  more...

Managing Database Objects in Oracle Database 10g Managing Database Objects in Oracle Database 10g Oracle To demonstrate how to create external tables and to use the data dictionary views in Oracle 10g  more...

Manipulating Data in Oracle Database 10g Manipulating Data in Oracle Database 10g Oracle To demonstrate how to modify rows, control database transactions, and manage large data sets and multitable statements  more...

Dealing with Irrational Customers and Escalating Complaints Dealing with Irrational Customers and Escalating Complaints Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, positive manner, and have processes in place so that Customer Service Representatives know how and when to escalate such a call. This  more...

Explicit Cursors and Exception Errors Explicit Cursors and Exception Errors Oracle To use the FOR UPDATE and WHERE CURRENT OF clauses to lock and modify rows, process data using records and cursors, and outline how each of the PL/SQL exception types are raised and handled  more...

Oracle Database 10g Installing Oracle Database 10g Oracle Database 10g: Installing Oracle Database 10g Oracle To introduce the concepts of RDBMS and Oracle database administration, and explain how to install Oracle Database 10g software  more...

Oracle Database 10g Creating Databases Oracle Database 10g: Creating Databases Oracle To provide an overview of Oracle database and instance architecture and demonstrate how to use the Database Configuration Assistant  more...

Oracle Database 10g Database Interfaces Oracle Database 10g: Database Interfaces Oracle To explain how to use SQL and SQL*Plus to access an Oracle 10g database and introduce other common database interfaces  more...

Technology and Implementation Considerations ...capabilities, including the generic tool requirements and how to properly evaluate tools for consideration. This course also covers implementation considerations, including best practices in Project, Risk and Staff Management, as well as challenges, risks, and critical success factors to address during implementation. This course will assist the learner in preparing for the ITIL V3 Operational  more...

Oracle Database 10g Database Control and Storage Structures Oracle Database 10g: Database Control and Storage Structures Oracle To explain the fundamentals of Oracle database control and how to use tablespaces  more...

Oracle Database 10g Users and Security Oracle Database 10g: Users and Security Oracle To explain how to manage users, implement security, and audit database activity on an Oracle 10g database  more...

Oracle Database 10g Managing Schema Objects and Data Oracle Database 10g: Managing Schema Objects and Data Oracle To demonstrate how to manage schema objects and data in an Oracle 10g database  more...

Using Basic Control Charts in Six Sigma ...ol them over an extended period of time. The process may show variation, and control charts are used to determine if the variation is natural to the process or if there is another reason for the discrepancy. Control charts can also be used in other stages of Six Sigma to examine how a process is performing over time and also to identify and analyze any special cause variations. Depending on the  more...

Oracle Database 10g The SQL Loader and PL SQL Oracle Database 10g: The SQL*Loader and PL/SQL Oracle To provide an overview of how to use the SQL*Loader and PL/SQL in an Oracle 10g database  more...

Workplace Conflict Strategies for Resolving Conflict ...conflict will lead to more confidence and knowledge about how to approach other conflicts you may face in the future. This course describes techniques you can use to deal effectively with a conflict situation. You'll learn that an important first step is to define the conflict by clarifying the issues surrounding it. You'll also find out about the importance of describing the conflict to the  more...

Oracle Database 10g Monitoring and Maintenance Oracle Database 10g: Monitoring and Maintenance Oracle To demonstrate how to control database performance and configure proactive database maintenance  more...

Oracle Database 10g Managing Undo Data and Lock Conflicts Oracle Database 10g: Managing Undo Data and Lock Conflicts Oracle To discuss how to manage undo data and manage lock conflicts in an Oracle database  more...

Oracle Database 10g Managing Backup and Recovery Oracle Database 10g: Managing Backup and Recovery Oracle To discuss how to manage backup and recovery in an Oracle 10g database  more...

Workplace Conflict Recognizing and Responding to Conflict ...e many causes disagreements about who does what, or about how things are done, as well as disagreements related to personality and style. And inevitably, conflicts will arise in the workplace, so it's critical to be able to deal with them successfully. If you avoid conflict that requires quick, decisive action, or if you take an aggressive approach when you need to gain the commitment of the  more...

Interpersonal Communication Being Approachable .... This course is designed to give you an understanding of how to build skills to become more approachable. You'll learn about the benefits of being approachable, as well as some techniques you can use to enhance your ability to reach out and invite others in. You'll also learn about putting people at ease when you're communicating and building rapport using skills such as listening,  more...

Interpersonal Communication Communicating Assertively ...You'll learn about the benefits of assertive behavior and how to distinguish it from passive, aggressive, or passive-aggressive behavior. You'll also learn about the requirements for assertive communication, such as being honest and straightforward, being respectful of others' needs and feelings, and using assertive body language and tone. Finally, you'll learn about how to increase the power  more...

Listening Essentials Improving Your Listening Skills Listening Essentials: Improving Your Listening Skills There are many factors and variables that influence the way we listen. Listening to understand and being able to truly identify what is being said to you is often easier said than done. Internal and external roadblocks can interfere with how we listen and interpret the information communicated to us. In this course, you'll discover how  more...

What is Emotional Intelligence ...nd you? The answer to this question can help you discover how in tune you are with your emotions and help determine your emotional intelligence quotient, or your EQ. Your emotional intelligence quotient is your capacity to reason and analyze emotional information. Becoming aware of your emotions can help you become attuned to your own needs and the needs of others, and can help you make better  more...

Interpersonal Communication Listening Essentials Interpersonal Communication: Listening Essentials Sir Winston Churchill said 'Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen.' Effective listening takes more than just courage; it also takes constant learning and practice. To prepare for effective listening, you need to identify and overcome the barriers that stand in the way of effective  more...

Using Emotional Intelligence on the Job ...e. In this course, you'll learn the value of emotions and how they can affect your workplace for better or for worse. You'll gain an understanding of how emotional forces can influence performance and decision making, learn how you can leverage emotions in a way that maximizes performance, and discover how you can shape your own and others' emotions in positive and mutually satisfying ways. The  more...

Improving Your Emotional Intelligence Skills Self-Awareness Self-Management ...ol of your own feelings. Through this course you'll learn how to build your emotional intelligence through appropriate actions and techniques for managing your emotions. You'll focus on the competency areas of self-awareness and self-management. You'll learn how to identify and regulate your own emotions through self-awareness techniques, including understanding the value of emotional  more...

Culture and its Effect on Communication ...ore challenging. In today s global economy, understanding how context, style, beliefs, and value systems influence the way we communicate and decode others' messages is more important than ever. This course attempts to explain various dimensions of a culture and how they affect the communication between individuals from different cultures by identifying the requirements of successful  more...

Communicating Across Cultures Communicating Across Cultures Communicating effectively across cultures can be very difficult. Not only must you pay attention to the cultural distinctions of your audience and adjust your style to them, but you also need to adjust your style to different forms of communication. This course offers guidelines and best practices for speaking and writing across cultures. The course also  more...

Working with Difficult People How to Work with Aggressive People ...How to Work with Aggressive People Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives are openly pushy and can easily intimidate people; passive-aggressives work behind the scenes with hidden agendas. No matter which type of aggressive behavior you have to deal with, aggressive co-workers can easily ruin your day or ruin a project with their  more...

Business Grammar Sentence Construction ...uction People write sentences everyday in business. However, sometimes those sentences are not as well constructed as they could be. A misplaced modifier might get a chuckle out of the reader, but it doesn't help your reputation or that of your company. Nor does a run-on sentence, which can blur the meaning of your message and cause the reader to be confused and even annoyed. In this  more...