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From 123-CBT Computer Based Training

Creating and Analyzing an Operating Budget

...ss in any business can be challenging and time-consuming. However, for a business to survive long-term, it must have a clear view of its goals and its means of achieving those goals. A well-planned budget is just the tool to help steer your company in the right direction--your company will be able to make critical decisions based on current facts and reasonable forecasts. In this course, you more...

Nonparametric Tests in Six Sigma Analysis

...the underlying population; such as the normality of data. However, another category of hypothesis tests called nonparametric tests is used when some of these assumptions (such as normality of data) cannot be safely made. Nonparametric tests require fewer assumptions and are often used when the data is from an unknown or non-normal population. Nonparametric tests are not completely free from more...

Preparing the Exchange Server 2007 Infrastructure

Preparing the Exchange Server 2007 Infrastructure Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) Microsoft Exchange Server 2007 is the latest release in Microsoft's e-mail and messaging software. The core functionality of Exchange Server remains the same; however, some key components have been drastically changed. This course discusses more...

Business Grammar Sentence Construction

...uction People write sentences everyday in business. However, sometimes those sentences are not as well constructed as they could be. A misplaced modifier might get a chuckle out of the reader, but it doesn't help your reputation or that of your company. Nor does a run-on sentence, which can blur the meaning of your message and cause the reader to be confused and even annoyed. In this more...

Fair Labor Standards Act FLSA

... Group of the law firm of Burr & Forman LLP. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws. more...

Interviewing Hiring Practices

...Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws. more...

Documenting Discipline

Code of Conduct Awareness

Workplace Ethics

Workplace Diversity Awareness

Managing Projects within Organizations

...to choose a good and proven method for managing projects. However, projects cannot be properly managed in a silo. Every aspect of project management is affected by the organization, the social environment, the project's stakeholders, both internal and external, and many other aspects of the context in which the project is carried out. Understanding this context is critical to good planning and more...

Antitrust - Overview

...e law firm of Sheehan Phinney Bass Green PA. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws. more...

Workplace Violence

...loyment Practice Group of Burr & Forman LLP. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws. more...

Getting Results without Authority Building Relationships and Credibility

...a completely different department. Effective influencing, however, requires that you know how to build good relationships, and that you have credibility. You won't be able to ask someone for help if you have antagonized that person, or if you haven't followed through on promises you made. In this course, you'll learn how to develop relationships and build credibility so that you can get the more...

Anti-Money Laundering

Problem Solving The Fundamentals

Problem Solving: The Fundamentals 'The problem,' says author and psychiatrist Theodore Rubin, 'is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem.' A problem is a question or situation that presents doubt, perplexity, or difficulty. It's an issue that needs to be corrected or overcome in order to achieve a desired state. Problem more...

Understanding the Risks of Using Internet Media Electronic Communications

Foreign Corrupt Practices Act

Intellectual Property Overview

Trade Secrets

Understanding the Americans with Disabilities Act ADA

Conflicts of Interest in the Workplace

...e employer, rather than the employee s own self-interest. However, because of the employee's conflict of interest, the decision might create the appearance of impropriety and the employee's intent or the decision might be called into question. Accordingly, it is best to proactively avoid, disclose and resolve conflicts of interest that may exist, rather than wait for them to be exposed. It is more...

Working for Your Inner Boss Personal Accountability

...enalties, and earns praise or criticism. On another level however, the judgment of an external boss isn't enough to make a job personally fulfilling and rewarding. That's something all employees of an organization decide for themselves. Everyone who works must also answer to an inner boss, a personal, internal voice that provides guidance on whether a job is worth doing and whether it is done more...

Goals and Setting Goals

...e a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A well-constructed goal is challenging, yet achievable. It takes into account the abilities and resources available and requires the goal seeker to make the best use of both. In this course, you'll examine the types of goals you can use to more...

Rightful Employment Termination

...e Group of the law firm of Burr Forman, LLP. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws. more...

Equal Employment Opportunity Discriminatory Practices in Hiring

Privacy Information Security

...gths to protect information using technological advances. However, the ability of a business to protect private information it collects as part of its business is only as strong as its weakest link the human factor something that technology just can't overcome. This course is aimed at helping individuals who work with private information understand the ways that this information can be more...

Procurement Integrity

FMLA Leave and More

Promoting a Substance-free Workplace

...roup of the law firm of Burr and Forman LLP. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws. more...

Code of Conduct Company Template

Integrity in the Workplace

...le on large public companies, such as Enron and WorldCom. However, integrity and ethics in the workplace are not just for large, high-profile companies. Almost every employer is subject to state or federal laws and regulations, and if the employer does not promote an ethical culture, individual employees with integrity may choose to blow the whistle on their employer's wrongdoing. more...

Preventing Fraud Abuse

...ness world has come a long way in cracking down on fraud. However, there is still great need for employees at all levels of business to be vigilant in their efforts to detect, report, and prevent fraud and abuse of all kinds. This course provides an introduction to the concepts surrounding fraud and abuse in the business setting. You will learn what constitutes fraud and abuse, what the more...

Sarbanes-Oxley What You Need to Know

I-9 Compliance Verifying Employment Eligibility of US Non-US Citizens

Identifying Your Customers Expectations

... efficiency of the automated systems will be appreciated. However, when asked, customers frequently say they would be willing to pay more to be given the opportunity to deal with "real people." The only way to discover what's important to customers is to ask them, and the second lesson of this course shows you how to do just that. You'll learn how to extract the qualitative customer feedback more...

Understanding Organizational Ethics

...ization's culture evolves from the values of its members. However, organizational culture and ethics are more than the sum of their parts. Organizations develop a self-sustaining and durable system of ethics that exerts a powerful influence on the actions, decisions, and behaviors of all employees. This course gives employees the ability to recognize ethical patterns and practices in an more...

Verifying and Building on Ideas

...tion, when many adopt an 'anything goes' approach. Later, however, the workability of ideas needs to be verified, or checked. Ideas are more likely to be relevant and useful when they have been assessed in the context of organizational needs, strategies, and resources. Some techniques that can help verify ideas are getting the opinions of key people and using simulations. Building on ideas more...

Negotiation Essentials What is Negotiation

...eaching an agreement, influencing others, and bargaining. However you think of it, though, negotiation is a process in which two or more parties with different needs and goals work together to find a solution that is acceptable to all. This course defines negotiation and describes actions that can help you negotiate successfully. It also discusses two types of negotiation distributive and more...

Monitoring and Controlling Project Scope

...is carried out in a controlled manner, according to plan. However, a project can quickly spin out of control if changes to the product's scope are not detected and managed properly. Two processes in particular enable a project manager to do just that: they are the Verify Scope and Control Scope processes. They belong to the Project Scope Management knowledge area and play a key role by helping more...

Program Life Cycle and Benefits Management

...s life cycle will vary, depending on the type of program. However, if you understand the general phases in the program life cycle, you can adapt the life cycle model and program benefits to satisfy the strategic goals that your program aims to meet. This course describes the program life cycle, including why it's important to organize programs into phases, the key distinctions between program more...

Doing Business on the Internet

...r degree of ease than was possible even twenty years ago. However, while advancements in technology have enabled the development of new business models, the impact of these changes on issues related to the protection of personal and business information has been immense. Protecting personal information regarding customers, while still ensuring that detailed customer records are kept, is a more...

Supervisor Manager Sexual Harassment Awareness Multi-State Edition

...aw firm of Wilson Sonsini Goodrich & Rosati. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws. more...

Employee Sexual Harassment Awareness

Leading Change

...can happen quickly and, in some situations, can be urgent However, it can take time for individuals to make the transition from one way of working to another. The change process isn't simply about introducing new systems it's about leading people from an old way of working to a new way of working, and it's vital that you lead the change through to completion It's important to recognize that more...

Correlation and Regression Analysis in Six Sigma

...r equation and then used for predictions and estimations. However, it is essential to analyze the uncertainty in the estimate, to test that the relationship between variables is statistically significant, and that the model is valid. This course discusses two important tools correlation and regression analysis for measuring and modeling relationships between variables. In terms of correlation, more...

The Imperatives of Innovation and Leadership in Strategy

The Imperatives of Innovation and Leadership in Strategy This course is designed for individuals aspiring to become strategically focused in their business operations and to innovate and lead change in their organizations. As organizations strive to keep abreast of a fast-changing business environment, the need for innovation increases. While some companies focus on incremental and more...

Introduction to Lean for Service and Manufacturing Organizations

...e 1980s as a waste reduction and improvement methodology. However, as it turned out, methods and principles of lean thinking spread to logistics, and from there on to the military and construction industries. Lean methods and principles have since been applied successfully across many other industries. Service and transactional industries that use Lean include healthcare, insurance, financial more...

Introduction to Functions

...of an organization that perform the work of the business. However, much more than just people are managed in a successful IT organization. The tools, systems, and networks they use, and the processes and tasks they perform must also be managed. Management of the technical assets and architecture, and management of how those assets and architecture are used, maintained, supported, and delivered more...

Managing and Deploying Six Sigma

...teps - we must step up the stairs." Vance Havner, author. However, venturing into Six Sigma is not easy. Deploying Six Sigma is where "the tire hits the road." It requires a lot of hard work and planning. As a Six Sigma Champion, you'll need to plan for and deal with critical Six Sigma deployment issues, develop business-aligned deployment strategies, ensure continued buy-in from top more...

Professional Networking Essentials Finding Opportunities to Make Connections

...ills and lack of etiquette can create roadblocks for you. However, with the right approach and techniques, the impact of a well-developed professional network can help make you more effective at work. This course demonstrates the basics of establishing a relationship through networking. From choosing the proper venue to developing mingling skills for the real and virtual worlds, this course more...

Strategies for Communicating with Tact Diplomacy

...t in relationships while delivering messages effectively. However, it's often pushed aside by good intentions cloaked by gut reaction and misinterpretation. This course provides techniques you can use to navigate through conversations in a way that shows sensitivity and respect for others. As well as exploring what you should say, the course shows you how you can use proper timing and delivery more...

Fostering Effective Communication and Collaboration

... established and everyone is committed to the team goals. However, a common focus is not always enough to help your team achieve success. You must ensure that team members can communicate with you and with one another, and that they will work as a team rather than as individuals. This course outlines the importance and benefits of promoting team communication and collaboration. It covers more...

Operations Supply Chain Management

...ive and compete in a dynamic and competitive marketplace. However, it is also essential from an organization's point of view to use effective performance measures to ensure continuous improvement of the supply chain and also to set directions of its current supply chain strategies. This course provides a basic understanding of supply chain management in manufacturing and service organizations. more...

Marketing Essentials Planning and People

...portant strategic cornerstones of any marketing activity. However, this traditional view of the Marketing Mix fails to address two very important aspects of marketing: planning and people. This course focuses its attention on the importance of linking marketing activities to an organization's overall strategic objectives; and exactly how the planning process is carried out. The importance of more...

HIPAA Privacy Essentials

Planning for Exchange Server 2010

...e core functionality of Exchange Server remains the same; however, there has been key improvements in the areas of security and compliance, unified messaging, mobile communications, reliability, and recoverability. This course discusses the new features of Exchange Server 2010 and the hardware required to support an installation. Also discussed are the steps that should be followed when more...

Cisco TSHOOT 1 0 Route Redistribution BGP Performance Issues

...to exchange routing information in an enterprise network. However, organizational requirements such as partnerships, mergers, technology migrations, and changes in policy can make it necessary to support the use of multiple routing protocols in the same enterprise network. In such situations, route redistribution between the different routing protocols is often necessary to achieve IP more...

Managing File Servers Data Provisioning in Win Server 2008

...ately after deployment without any special configuration. However, to optimize sharing and access more granular file sharing tools, the File Services role should be added. This course discusses planning for and managing servers with the File Services and Print Services role added. Also discussed are planning and deployment considerations for the Distributed File System (DFS), as well as DFS more...

Maintaining an Engaging Organization

... but different employees are motivated in different ways. However, with the proper tools, understanding, and strategies, managers can foster a motivational environment that helps employees become more engaged with the organization, so that they perform more effectively and positively. This course explains how to identify what does and does not motivate employees and introduces tools you can use more...

Competitive Marketing Strategies Selecting Implementing Strategies

...d increase revenues. These outcomes can only be achieved, however, if organizations understand how to translate their competitive advantages into winning strategies. This course describes the different types of competitive advantages that can help an organization distinguish itself from the competition. It outlines how to choose the most appropriate competitive marketing approach based on those more...

Preventing Problem Performance

... Few workplaces are entirely free of performance issues. However, you can prevent many problems from developing, and keep small issues from growing into serious ones, by effectively planning, monitoring, and communicating for good performance. Nurturing a culture of performance that includes a strong performance management system is a proactive approach that can prevent problems by helping more...

Understanding Organizational Power Politics

...at politics should be kept out of business organizations. However, organizations are sites where power and influence are exercised, so politics can't always be avoided. The real challenge is to leverage organizational politics in a positive way. This course defines politics in relation to power and influence, distinguishes between negative and positive politicking, and gives instruction on how more...

Customer-Focused Interaction

...ys to ensure you're providing excellent customer service. However, customers expectations have evolved over time, and so too have customer service strategies. Many organizations are improving their customer relationships and customer satisfaction levels by moving beyond traditional methods of gaining client feedback, such as from customer satisfaction surveys. Instead, these companies are more...

Government Contracting Essentials

...er, Donelson, Bearman, Caldwell & Berkowitz. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws. more...

CompTIA Network 2009 Wireless Networks

...tributed to its explosive growth over the last few years. However, with popularity comes problems. Stability, interoperability, and security are just some of the issues that must be addressed when considering or implementing wireless networks. This course introduces the 802.11x wireless standards and describes the components of basic wireless networks. This course also describes how to more...

IFRS Transitioning to IFRS

...ed to set out procedures for first-time adopters of IFRS. However, each company has its own characteristics and must develop its own roadmap to help guide it through the operational adjustments. Organizations should also consider the HR implications of switching to IFRS, as they could face pitfalls if they fail to plan wisely, consult with experts, or assign responsibilities with care. These more...

The Fundamentals of Globalization Strategies fo Globalization

...g competitive advantage abound in the global marketplace. However, you must be able to determine which strategies will harness those opportunities most effectively. The goal of any strategy is to create value for customers and the organization. This course outlines value-creation opportunities in the global marketplace, as well as the challenges of pursuing those opportunities. It also more...

Writing for Technical Professionals Preparation Planning

...or anyone wishing to write about a particular technology. However, it is not a guarantee that what is written will achieve its ultimate goal. In fact, some of the greatest technical experts find it very challenging to write effectively on technical matters. While it is important to understand the subject matter, it is equally important to understand the audience and its needs. There are steps more...

BIS Export Controls and Antiboycott Provisions

Cisco IUWNE 1 0 Access Point Management

...t is to provide entry onto a network to wireless clients. However, access points can also be expected to monitor channels to detect rogues or interference, locate devices, or help troubleshoot network issues. As well, access points need to be able to dynamically service legitimate clients as they move from the range of one access point into the range of another. The ability to centrally manage more...

Cisco IUWNE 1 0 WLAN Maintenance Troubleshooting

... is often the most likely culprit in connectivity issues. However, positioning isn\'t the only factor that can keep clients from connecting to access points. In an ever-changing RF environment, the connection quality from a fixed location may change over time. Proper maintenance of the wireless infrastructure can help prevent many issues, and good troubleshooting practices can make the more...

Operations Management Management of Quality

...hings to different people, organizations, and industries. However, according to quality guru Joseph Juran, quality means "fitness for use," and another quality guru, Philip Crosby, puts it as "conformance to customer requirements." These two important aspects are common to most definitions of quality. Management of quality is critical to two important goals of operations - producing products more...

Managing Workforce Generations Working with the 21st Century Generation Mix

Managing Workforce Generations: Working with the 21st Century Generation Mix Many of the same influences have shaped the lives and work experiences of the newer generations - the Millennials and the Generation Xers. Widespread Internet usage, for example, means that, typically, these generations are adept in technology. Globalization is another shaping influence, with the result that both more...

Developing Strong Customer Relationships

Developing Strong Customer Relationships Developing strong customer relationships is essential for sustained sales success. Understanding your customers' needs and what they value is arguably the most important aspect of successfully developing and nurturing these relationships. Building customer relationships, however, is not a simple task it requires strong communication skills and an more...

Basic Presentation Skills Planning a Presentation

... nerves before a major presentation. The successful ones, however, have learned how to make those nerves work for them. Positive concern about the impact of a presentation can spur presenters to raise their game, enabling them to get the desired results. For example, a presentation can be immeasurably improved if you devote sufficient time and attention to three key steps - analyzing your more...

Meeting the Needs of Your Experts

...a daily basis requires them to know a little about a lot. However, they have to rely heavily on their experts for the in-depth knowledge needed to meet goals and get the job done. Along with unique subject-matter expertise, these experts have unique needs in the workplace. Learning to meet these needs can help you increase the productivity, retention, and quality of work of your experts. This more...

Key Aspects of the American Work Environment

...United States can be a rewarding and exciting experience. However, going into an unfamiliar workplace environment can also raise a myriad of questions. Do I relate to my coworkers in a particular way now that I'm in a different culture? Do I manage my career in the same way as I would in my own country? Who do I turn to for support? This course addresses these questions by describing key more...

Enterprise Data Cloud Interaction

... is available from any location that has Internet access. However, depending on the type of business and data, some organizations need to carefully evaluate if and what types of regulations and compliance standards may apply to their data. This course presents the importance of classifying your type of data, what type of security regulations or restrictions apply to it, and whether a cloud more...

Negotiation Skills for Sales Professionals Preparing to Negotiate

...ills are essential for any successful sales professional. However, being able to maximize the value of your proposal for both you and your customer isn't an easy task. This course provides direction on how to use a strategic negotiation process to strike effective, long-lasting, and profitable sales agreements with your customers. It focuses on the preparation stage of the process: setting more...

Insider Trading

EU Privacy Data Security

...ased on Irish law at the time of its writing. Please note however that it does not constitute legal or commercial advice, nor is it intended to create a solicitor-client relationship. Neither is it intended to provide a comprehensive or detailed statement of the law. No liability whatsoever is accepted by Mason Hayes Curran or SkillSoft for any action taken in reliance on the information in more...

Union Awareness

From Online Training Directory

HTML Lessons in Web Page Design - 10 Week Facilitator Led

Design your own website with our 10 week interactive course. HTML stands for HyperText Markup Language and is the language of web page design. If you have little or no experience with HTML, then this 10 week standard course with facilitator interaction is the one to take. With these lessons you will have your own web site up and running in no time! Learn to design internet web pages for your more...

Introduction to the Administration of a Medical Office

... out in a ?4 week? time frame, assuming 5 hours per week; however, it may be completed in less or more time if necessary, dependant on the student?s needs. The course is ?self-directed? in that the course is set up to allow a student to complete the lessons, assignments and tests on his or her own time frame (within, and cognizant of the college?s attendance requirements); however, more...

Essential Legal and Ethical Principles of the Medical Office

...ourse, the course can be finished within a 5-week period. However, the course must be finished within 10 weeks from being enrolled.Q: Are there any required books for the course? A: Yes. Judson and Hicks, Law and Ethics, 5th Edition, 2010, Glencoe McGraw-Hill Publishers. ISBN 978-0-07-340206-2.Q: How do I complete my assignments and tests? A: Upon completion of enrollment you will receive email more...

Self directed tutorial-Teach Yourself Search Engine Training Strategies in 7 Days

...h engines and will inform you when those rankings change. However, before Search Engine Commando can ?do its stuff? and for the program to be of maximum benefit, you must ?tweak? your website by analyzing it and making the changes necessary to ensure its success. This tutorial is self-directed and self-taught, and it is great for participants who prefer to work at their own pace. You can work more...

Authorware for Educators

...video. Authorware software is included with the textbook. However there is a 45-day time limit on using the software. The following computer system requirements are recommended. Windows 98 or later version, CD-ROM drive, 50 MB of free hard-disk space, Intel Pentium processor, SoundBlaster-compatible sound card, and QuickTime for Windows support. Required Textbook: Macromedia?s Authorware 5 more...

How To Master Time Management

...s, the Calendar, and the Rules Wizard to plan their time. However, tips on how to use other time management tools, such as paper-based products, hand-held devices, and other applications will be included. The scope of the course includes understanding time management theory/philosophy, keeping a time log/diary, handling stress, developing a system of organization, identifying priorities, more...

Soft Skills Using MS Office Applications

This course uses Microsoft PowerPoint, Word, and Outlook 2000 in order to teach the students presentation, business writing, and time management skills. Students will learn the basic elements for each of these courses, and will be provided with a foundation on which to build their skills. This course uses Microsoft PowerPoint, Word, and Outlook 2000 in order to teach the students presentation, more...

Recognizing and Responding to Signals of Violence

...?` Unfortunately, these incidents will probably continue. However, there are usually advance warning signs of a child`s potential to carry out violent acts. Parents and other caring adults need to learn to recognize them and respond effectively. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The anger and violent feelings that more...

How to Locate the Very Best Funding Sources for Your Organization

A self-paced course that teaches you how to effectively locate grants for your organization. This self-paced course gives you the tools to quickly and effectively find the very best funding sources for your organization. The author of this course allows email contact on a limited basis. This is a self-directed course. The author however will respond to any questions you may have as long as they more...

Certificate in Technical Writing

...dit). They do not transfer to a "for-credit" institution. However, you can expect to take these online courses under stringent guidelines to gain a high quality educational and learning experience. Earning a valid Technical Writing Certificate will help you advance your career and increase your salary in the workplace. Is any software to be installed or needed for this course? There is no more...

Certificate in Technical Writing for Current Technical Writers

Introduction to ISO 9001:2000

...ion. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later. The Introduction to ISO 9001:2000 course provides students with a thorough introduction to the requirements of the standard and prepares them for ISO 9000 implementation. This user-friendly, self directed course takes you through the basic requirements more...

Significantly Increase the Value of Any Property--Instructor-Led

A Trump U Course- Improving your property can do more than just pay for itself -- it can increase your resale value higher than you might imagine. But the wrong change is like throwing money away. This course shows how to get the biggest possible financial benefit from every dollar spent on property improvements. You`ll even learn to grow value by improving the neighborhood!Students may complete more...

5S TRAINING

...ual length of the video instruction is close to 14 hours. However to maximize the learning experience, that video instruction is broken into many smaller topic segments that tend to be 10-15 minutes in length, and many have optional activities as well.Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. Your more...

AutoCAD 2006 2D

...ual length of the video instruction is close to 12 hours. However to maximize the learning experience, that video instruction is broken into many smaller topic segments that tend to be 10-15 minutes in length.Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. Your personal schedule governs your completion more...

AutoCAD 2006 3D

...tual length of the video instruction is close to 6 hours. However to maximize the learning experience, that video instruction is broken into many smaller topic segments that tend to be 10-15 minutes in length.Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. Your personal schedule governs your completion more...

Flash I: Mastering the Tools

...re able to complete the course in as little as one month. However, most students take at least two months to finish the course. The course is entirely self-directed; you may take as much time as you need. Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. Your personal schedule governs your completion time. more...

7 Steps to A Lot More Sales

...ngth of the online video instruction is close to 3 hours. However to maximize the learning experience, that online video instruction is broken into many smaller topic segments that tend to be 10-15 minutes in length, and many have optional activities as well.Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. more...

Accounting In An Hour

...ek face-to-face instructor-led accounting course. It does however have great value in teaching the basics in a very meaningful way. Accounting In An Hour Whether you are working with a small, medium or large organization, chances are you?ll never achieve your career expectations if you?re unable to answer questions like these with confidence: What does EBITDA mean? Why is budgeting so more...

QuickBooks Pro 2008

...is course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. QuickBooks Pro 2008 Quickbooks Pro 2008 is small business accounting software. With Quickbooks, you can manage your customers, vendors, and employee accounting needs. In this course, you can learn the basics of Quickbooks 2008 such as how to use the more...

Adobe PhotoShop CS

...gth of the online video instruction is close to 12 hours. However to maximize the learning experience, that online video instruction is broken into many smaller topic segments that tend to be 10-15 minutes in length, and many have optional activities as well.Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. more...

Adobe PhotoShop CS to CS2 Upgrade

...ngth of the online video instruction is close to 2 hours. However to maximize the learning experience, that online video instruction is broken into many smaller topic segments that tend to be 10-15 minutes in length, and many have optional activities as well.Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. more...

AS9100 Aerospace Standard General Employee Training

...any. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later. Aerospace Standard General Employee Training AS9100 includes the requirements of ISO 9001:2000 along with the addition of 80 additional requirements critical to Aerospace Quality. This international standard is administered by the International more...

Bartending the Easy Way-Online

.... These talents cannot be taught in any bartending class. However, since there are all types of bartending jobs that require many different levels of skill, anyone can become a bartender. When researching your choice of a bartending education, keep in mind the factors that are necessary to perform all aspects of the job. Memorizing 300 recipes does not make you a professional bartender.I'm more...

Bartending to the Max-Online

Basics of Organizational Communication

CompTIA A+ Essentials and A+ Specialist Certification Training Courses

...is course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. CompTia A+ Essentials and A+ Specialist Certification Training Courses CompTIA`s A+ is a vendor-neutral certification that validates technical competency in networking administration and support. The A+ certification confirms a technician`s ability more...

Crystal Reports XI

...o 12 hours (including the hands-on practice simulations). However to maximize the learning experience, that online video instruction is broken into many smaller topic segments that tend to be 10-15 minutes in length, and many have optional activities as well.Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. more...

Customer Astonishment: The Commitment to World-Class Customer Care

Customer Service Plus

Database Management

...indows environment. No programming experience is required However some experience using Microsoft Access is recomended. There are two database case examples that are used throughout the course to illustrate database design concepts. You will need to purchase a book. Information about the book will be given upon contacting the instructor. The course is 10 weeks and is self-paced. An instructor more...

Delegation - Leveraging Through Others

Dreamweaver MX 2004

Expert Certificate Course in Medical Transcription with Work Placement Program

... able to complete the course in as little as five months. However, most students take one full year to finish their studies. The course is entirely self-directed; you may take as much time as you need. When will I receive my materials? Materials are shipped within 2 business days and typically arrive between 5 and 10 business days after shipment, depending on the location. Materials are more...

Find and Purchase Income Producing Properties--Instructor-Led

... according to region. The principles that you learn here, however, apply to any location. With the help of Uncle Max, you will research Empire City, exploring neighborhoods and market trends, before investigating several properties that are currently on the market. The work you do in these assignments will help prepare you to make more informed decisions when you invest in real estate. Your more...

Find and Purchase Income Producing Properties--Self-Directed

HTML 4

...nteractive online video instruction is close to 12 hours. However to maximize the learning experience, that interactive online video instruction is broken into many smaller topic segments that tend to be 10-15 minutes in length.Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. Your personal schedule governs more...

ISO 13485 Medical Devices General Employee Training

...any. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later. ISO 13485 Medical Devices General Employee Training ISO 13485:2003 is a quality management system for an organization making medical devices and related services that consistently meet customer (and regulatory) requirements applicable to medical more...

ISO 9001:2000 General Employee Training

...any. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later. ISO 9001:2000 General Employee Training) ISO 9000 has become an international reference for quality management requirements in business-to-business dealings, and can be applied to any organization regardless of: Size Industry/Product/Market Whether its more...

Microsoft Certified Application Specialist Office 2007 ...is course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Microsoft Certified Application Specialist Office 2007 The Microsoft Certified Application Specialist (MCAS) credential, part of the Microsoft Business Certification program, identifies specific skills covering the most in-demand 2007 Microsoft more...

QuickBooks Pro 2005

...tual length of the video instruction is close to 6 hours. However to maximize the learning experience, that video instruction is broken into many smaller topic segments that tend to be 10-15 minutes in length. Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. Your personal schedule governs your completion more...

QuickBooks Pro 2006

...tual length of the video instruction is close to 6 hours. However to maximize the learning experience, that video instruction is broken into many smaller topic segments that tend to be 10-15 minutes in length. Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed according to your own pace. Your personal schedule governs your completion more...

SalesPlus

Strategic Thinking

...is course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Strategic Thinking Strategic thinking teaches you to take a circumspect look at your long range goals, obsticals, and solutions. Learn how to effectively plan for the future and choose the path most likely to bring you to your goals. Your expert-led more...

Team Management - Enabling Teams

...is course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Team Management - Enabling Teams In this course you will learn to build a supportive and enabling team environment. You will learn how to encourage members to think like a team, how to provide adequate time to perform and meet, and demonstrate faith more...

Team Management - Leading Teams

...is course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Team Management - Leading Teams In this course, you will learn about the selection of a team leader, what team leaders need to know, and what constitutes a team. You will also learn about the traits and roles of an effective team leader are, team more...

Team Management - Team Participation

...is course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Team Management - Team Participation This course covers the elements of successful teams, the role of a good team member, and team communication. This course is geared to expedite your own development as a team member in creating successful teams. more...

Teams Management - Managing Team Conflict

...is course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Teams Management - Managing Team Conflict This course will teach you how to manage team conflict through understanding and dealing with the dynamic and changing work environment, personalities, concern over job security, changing team members, team more...

Technical Communication Industry Certificate - Mastery Level

...lex documentation projects. No prerequisites are required however those with industry experience should excel in this rigorous course of Certificate-Based study. Letter grades will be provided upon request at the end of the course or utilize the pass/fail option. Deferred Credit Card Payment Plan; Corporate PO Accepted; Financing Available Welcome to the Technical Communication Industry more...

The Art of Active Listening

...tening. Good listening, in part, is just being courteous. However, it is requires more than just being quiet and paying attention, although those are aspects of being a good listener. Being a good listener is not a passive activity. It entails taking actions that will encourage the other person to open up and communicate what is really on their mind. Good listening is active listening. That is more...

Writing for Business Professionals

CSS

CompTIA A+ 2009 ...is course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. CompTIA A+ 2009 The A+ certification validates the latest skills needed by today?s computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. more...

How to Adopt Green Practices in Business and Gain a Competitive Advantage Wise companies realize that the protection of the environment is a very real concern to the general population. In fact, going green to protect the environment is viewed as the right thing to do. It is also the smart thing to do. If a business wants to attract the increasingly environmentally conscious market and gain a competitive edge, it must become known as an eco-friendly company. This course more...

Practical Grant Writing II with Instructor What is commonly known as grant writing is in fact a process that also includes research, planning, and collaboration. This course is a step-by-step guide to understanding the essentials of that process. The instructor will lead you through each lesson and provide personalized feedback on assignments. Practical Grant Writing II What is commonly known as ?grant writing? is in fact a process more...

Medical Workforce Spanish ...rse, the course can be finished within a two week period. However, the course must be finished within five weeks from being enrolled. How is the program administered? The entire program is administered the Auburn University's Blackboard System. The course is available 24/7 through a student login that will be sent to you upon enrollment. Assignments are to be uploaded to the site and a more...

From 123-CBT Computer Based Training

Coaching Performance

...ret and fuss and begin talking about disciplinary action. However, leaders take a different approach. A leader would take the time to coach Barry and find out what's really going on--perhaps determining that three weeks of training wasn't quite enough. Or perhaps discovering that Barry's mother died recently and he's struggling to concentrate. Or offering to find a mentor for Barry until the more...

Industry Overview Federal Government

...s who do not understand government procurement processes. However, budget shortfalls, redundant spending, and other challenges facing the government have resulted in new initiatives to streamline the procurement process. This course will provide you with an understanding of how the government works with businesses, the regulatory and business factors driving change, the challenges facing the more...

The Pharmaceutical Industry Overview Version 2

...y to help them live longer, healthier, and happier lives. However, the pharmaceutical industry is continually tasked with alleviating its own ailments, including slow growth and declining profitability owing to pricing, safety, marketing and regulatory issues. In order for companies to remain competitive in a highly regulated and rapidly changing pharmaceutical industry, they must constantly more...

The Food and Beverage Industry Overview Version 2

...llat-Savarin in his famous work, The Physiology of Taste. However, when leading food and beverage manufacturers introduce more than 15,000 new products every year with an average success rate of only 25 , such happiness can be fleeting. Few industries have as much pressure placed upon them as the food and beverage industry - pressure to meet food safety regulations, to keep up with the more...

The Banking Industry Overview Version 2

...not to mention unforeseen financial and political crises. However, with cash and capital, banks are positioning themselves to succeed in the future, while coping with regulatory compliance, global competition, and financial and operational risk. This course provides an overview of the banking industry. First, this course provides an introduction to the banking industry's value chain, more...

Elements of a 360-Degree Performance Review

...e review within your organization is a large undertaking; however, with proper preparation of your participants, the resulting feedback is far more likely to be accurate and useful. Failure to consider the crucial elements of the review process could result in misspent time and resources and be disappointing for the implementers and ratees. Whether you are currently using a 360-degree more...

Promoting Your Brand to Consumers

...uct or company through the use of multiple forms of media.However, there are over 220 forms of media. Which is right for you and your company's brand? How do you determine this? This course begins with the primary tools of the trade: advertising, personal selling, public relations, and promotions. Your next step is utilizing specialized marketing tools like co-branding, ingredient branding, more...

User State Migration

...rocess due to the number of computers and users involved, however with careful planning and utilization of the new User State Migration Tool migration issues should be reduced. This course explores the User State Migration Tool 3.0 (USMT), including customizing and automating the user state migration process to minimize disruption to your organization and to ease the recovery of users? more...

Implementing a Succession Plan Simulation

...ssive hiring, production staff has been increased by 50 . However, due to the high demands of the job, the average retention rate for a research analyst is two years, and URG is constantly recruiting. You are the VP and Principal Analyst for Pharmaceutical and Biotechnology Services. Two team leaders report to you: Dana Ferris, responsible for the drug development market and Joe Makato for the more...

Export Controls

HIPAA Privacy Rules

HIPAA Securing Protected Health Information

...eive health information more quickly and at a lower cost. However, standardizing the electronic "language" of healthcare data creates a threat to a patient's privacy rights. The law includes specific safeguards for patients' health information. The law that establishes these rules does not place any specific requirements on employers. However, many employers sponsor healthcare insurance plans more...

HIPAA Electronic Health Data Transactions

Congress designed the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Administrative Simplification Rules to create shared data standards for health care providers, health plans, and information clearinghouses. These common standards make it easier to provide adequate care for patients, process insurance claims, and send and receive payments for health services. By using a more...

Harassment in the Workplace

Supervisor Manager Sexual Harassment Awareness

The Mechanics of Communicating Effectively

...r body language are your three vital communication tools. However, because they are given at birth they are often taken totally for granted. People mistakenly believe that because these tools are in constant daily use that they are already the best they can be. However it is possible to improve the quality of these communication essentials, and this course sets out to help you do just that. more...

Leadership Communication Skills

...dership does not require formal recognition of authority. However, it does place other requirements on the person assuming the leadership role. Before people will follow, they need to be reassured that their leader is deserving of both their trust and their confidence. Good relationships are paramount, and communication is the prime tool for building those relationships. Once you have been more...

Enhancing Listening Skills

Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your more...

An Essential Guide to Giving Feedback

The performance of any business depends upon the performance of everyone within the organization. To ensure that all staff are meeting their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to more...

Giving Feedback A Manager s Guide

The performance of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the more...

Defining Emotional Intelligence

...e your destiny? For years, that was an overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often determine if people more...

Mastering Negotiation

...ep. Unleashing your negotiating power is the second step; however, you can't stop there. You need more than gumption and gusto to become a master negotiator. Commitment and discipline are a necessity. In this course, you will discover ways to develop mastery in negotiation. Adopting the values, attitudes, and beliefs of master negotiators is a significant step in the process. You will also more...

How to Work with Arrogant and Duplicitous People

... settings, jesters and gossips can be quite entertaining. However, at the office or on a regular basis, they are not amusing. In fact, their habits can be quite destructive. If you've had it "up to here" with someone who has a head the size of a compact car, or if you're tired of being told the latest malicious gossip by someone else, you'll want to take this course. After you've learned how to more...

Creating Effective Contracts

When you hear the word "contract", you may think of a written, legal document. However, when it comes to consulting relationships, contracts are more about setting expectations and involving the right people instead of setting legal parameters. In this course, you'll examine how to approach contracting, the considerations that are most important, and how you should approach the contracting more...

Working with Internal Customers

...mer service lies at the heart of any successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and ultimately makes more...

Discovering What Your Customers Want

...y goes directly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics.When customer satisfaction programs begin with a survey, and not a plan, the result is frequently customer dissatisfaction. To overcome this risk, you must more...

Developing Customer Satisfaction Surveys

...iner. Developing a survey that gets valid, reliable data, however, is both science and art.In this course, you'll learn to use the principles of survey design to develop a customer satisfaction survey that works. You'll explore factors that influence selection of the survey method. You'll also learn to design the survey instrument itself, including selection of question formats, sequencing of more...

Managing Business Risk Developing a Risk Management Plan

... low price of oil and the high rate of employee turnover. However, a recent tragic accident on a neighboring oil rig has brought renewed attention to risk factors and safety training needs. As a result, executives at Parmelle are considering hiring you for a new position they are creating: the Director of Organizational Risk Management. In this position, you would design a risk management more...

Managing Business Risk Financing Contingency Planning

...pen, investors must secure more mergers and acquisitions. However, statistics show that other organizations in Icon's current position have historically made poor investment decisions and consequently jeopardized the future of the company by not fully understanding the risks. Therefore, members of the executive board have requested that an overview of the financing risks be analyzed before any more...

Quality Management Business Process Improvement

...r improvements. Due to changes in upper level management, however, employees at all levels of the process of product development are being asked to participate in quality improvement efforts. Since Icon will no longer rely on independent consultants to develop process improvement initiatives, it is your job as a QA Director to train Caroline and Linda in how to establish process improvement more...

Enterprise Connectivity with J2EE V1 4 Java Server Pages

...vanced features of J2EE SDK 1.4. Enterprise Connectivity. However, to fully prepare for the certification, it should be used in conjunction with other learning/training resources in addition to ample real-world experience. The principal areas covered are Web applications and JSPs. Learn To: Match HTTP methods with their functionality. Identify types of server-side technologies more...

Enterprise Connectivity with J2EE V1 4 Java Server Pages

Visio 2000

...nts to Microsoft Visio 2000. Beyond a basic introduction, however, students will gain experience in creating project management, networking, database and TQM illustrations for IT organizations. Learn To Identify the tasks that can be performed using Microsoft Visio 2000 Enterprise Edition. Identify the components used for performing specific tasks in Microsoft Visio 2000 Enterprise more...

Office XP New Features Part 2 Access Outlook FrontPage

...had some prior experience with Microsoft Office software. However, New Features Part 2 requires a higher level of skill as its emphasis lies in databases and networking software. Learners will need a basic knowledge of either Microsoft Office 97 or 2000 applications. This course will focus on new features within Office XP from the perspective of a user familiar with Office 97 or Office 2000. more...

Self Development Positively Influencing Others

Self-Development: Positively Influencing Others offers the student an overview of the information required to influence others through nonverbal communication and language, and covers how to use influence to empower people. The program details how the student can enhance his or her level of influence by listening actively, understanding Satir modes and sensory systems, building rapport, and more...

UNIX Shell Programming Part 1 Bourne Shell Bash

...e will provide an introduction to UNIX shells in general, however, it will focus on programming in the Bourne shell. Additionally, this course will cover the Grep utility. Learn To • Identify features of Bourne and bash shells. • Match shell types with their main features. • Set access permissions on a file. • Identify features of standard input and output. more...

UNIX Shell Programming Part 2 C Shell

...e will provide an introduction to UNIX shells in general, however, it will focus on programming in the C shell. Additionally, students will learn about the Sed utility. Learn To • Identify features of the C shell. • Match shell types with their main features. • Set access permissions on a file. • Identify the syntax of the test command. • Identify the more...

UNIX Shell Programming Part 3 Korn Shell

...e will provide an introduction to UNIX shells in general, however, it will focus on programming in the Korn shell. Additionally, the students will about the crontab utility. Learn To • Identify features of the Korn shell. • Match shell types with their main features. • Set access permissions on a file. • Identify features of standard input and output. • more...

SAP R 3 4 6 CO Cost Center Acct Settings for Periodical Proc

The Computer Based Training course (CBT) SAP R/3 4.6 CO Cost Center Accounting Settings for Periodical Processing is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals focus on the customizing features as initial setups, how to post within Cost Centers, allocations and reports that are used in R/3 for internal accounting more...

Visual Basic NET-Web Based Development Curriculum

... Web developers have minimal experience with programming. However, they know the basic constructs of programming, such as loops and conditional statements. Participants in this course possibly work on a team in a medium or large development environment that uses Microsoft Visual Studio .NET, Enterprise Developer Edition. This course is suitable for Web developers who have knowledge of Hypertext more...

Visual Basic NET-Web Based Development Curriculum

Visual Basic NET-Web Based Development Part 1

Visual Basic NET-Web Based Development Part 2

Visual Basic NET-Web Based Development Part 3

Visual Basic NET-Web Based Development Part 4

Visual Basic NET-Web Based Development Part 5

CCNT Basic Telecommunications v6 0 Part 1

...nical Managers, System Administrators, Network Designers. However, the course is targeted at a very general group. Deployment: e-Learning Language Options: US English Total Learning Time: 6 - 8 hours Objectives: Unit 1: Telecommunications Fundamentals (3 - 4 hours) Identify stages in the historical evolution of telecommunications. Identify more...

CCNT Basic Telecommunications v6 0 Part 2

...nical Managers, System Administrators, Network Designers. However, the course is targeted at a very general group. Deployment: e-Learning Language Options: US English Total Learning Time: 3 hours Objectives: Unit 1: Networks and Transmission (1.5 hours) Identify features and functions of telecommunication networks. Match current network more...

Emotional Intelligence Developing Emotional Intelligence Skills

...dered for a promotion to the Production Manager position. However, his record keeping has been substandard recently. As Director of Industrial Casing Products, you need to apply the LISTEN process while discussing Dean's recent performance. Unit 2: Communication and Emotional Intelligence (0.5 - 1 hour) Given four statements, identify the correctly paraphrased more...

Emotional Intelligence Applying Emotional Intell in the Workplace

... widely recognized for its quality work. In recent weeks, however, the number of defective products making it through the production process has increased and you have started receiving a number of customer complaints. As the team leader, you must address these issues and, using the LISTEN process, determine the cause of the problems, devise a solution, and keep the team motivated so that the more...

Communicating w Difficult People Communicating with Your Manager

...dged that the incident happened and has been reprimanded. However, you need to find out whether this was an isolated incident or an example of recurring behavior. You will begin by meeting with Terrence Martin, another of Robert's employees. If needed, you will then meet with other employees to determine whether Robert is exhibiting difficult behavior or periodic irritability. Unit 2: more...

Recruiting Retention Staffing Your Organization

...ed to create a human resource plan and a job description. However, be careful to avoid common mistakes when analyzing a job and creating a job description. Unit 2: Recruitment Process (0.5 - 1 hour) Identify the three steps of the recruiting process. Identify internal and external recruitment methods. Recruit employees more...

Strategic Decision Making Making the Right Decision

... customer service center is located in Graytown, Arizona. However, Icon has been in discussions with a company located in India, which provides outsource call center support for American companies. Many executives look at the cost savings of approximately $7,020,000 a year and think the decision to close the Graytown center is obvious. However, others anticipate that the negative PR associated more...

Business Problem Solving Problem Solving Teams

... a contract to build an office park and storage facility. However, due to the late completion of other projects and harsh weather, the project is behind schedule. You are the newly appointed leader of a team created to address this problem and make the decision that is in the company a a s best interests. Your goals are to effectively manage a problem-solving team and overcome the barriers more...

Total Quality Management Fundamentals

In Total Quality Management Fundamentals you will learn concepts and the history of Total Quality Management. Beginning with the benefits of a total quality solution, the course then explores the origins of total quality, comparing it with traditional management practices. It then goes on to teach the learner about the cost of quality, building a quality framework, managing organizational change more...

Correcting Performance Problems Addressing Performance Problems

In Correcting Performance Problems: Addressing Performance Problems, you will learn a process for conducting effective feedback sessions with employees who have a performance problems. You will also learn guidelines for explaining to employees the impact of their problem behavior. In addition, you will learn the correct way to address negative employee responses, as well as how to respond when to more...

Managing Performance Overcoming Performance Appraisal Challenges

...n building her skill base by exploring new job functions. However, in order to do that she will need to simplify some of her current tasks or delegate responsibilities to others. In the course of your status meeting with her, you must discuss what progress she has made in meeting her goals, and determine what you can do to help her toward greater achievement. Unit 2: Conducting Difficult more...

Managing the Expert Developing a Successful Environment

...have had a rather hands-off strategy in managing Barbara. However, due to the strong desire among members of middle management to have access to a life coach, your department plans to develop and implement an in-house program to meet that demand and Barbara's role will be lessened. A few HR employees will undergo a training program with ELANEX to become results coaches and will attempt to more...

Operations Management Operations Components

Operations Management: Operations Components offers the student an overview of seven components of operations management. The program defines each of the components and introduces the student to the responsibilities of an operations manager. In addition, the program offers examples of how each component is applied to a company a a s operations. Learn To Select more...

Enterprise Connectivity with J2EE V1 4 RMI JMS and JCA

...vanced features of J2EE SDK 1.4: Enterprise Connectivity. However, to fully prepare for the certification, it should be used in conjunction with other learning/training resources in addition to ample real-world experience. The principal areas covered are RMI, JMS, and J2EE Connector Architecture. Learn To: Identify features of Remote Method Invocation (RMI). Identify features more...

Enterprise Connectivity with J2EE V1 4 RMI JMS and JCA

Mentoring Using a Mentor to Your Advantage

...cipate in the company's Mentoring for Excellence program. However, Janelle had a negative experience with a mentoring program at her last place of employment and is reluctant to take part in your program. As the Director of Mentoring for Excellence, you want to alleviate Janelle's concerns and emphasize the benefits of mentoring. Your goal in this discussion is to help Janelle identify her more...

Project Leadership Overcoming Obstacles

...romoted, and even with a price tag of $500, sales spiked. However, customer complaints started coming in almost immediately because the sound hole is small and the phone is awkward to hold against your ear. As a result, sales began to slow down. In today's meeting, you tell the Product Design team a a ?Nancy Hurst, Ronald Spear, and Don Hamilton--that the X3 needs to be redesigned. Your job more...

Partnering with Your Boss

...e traditional secretary has gone the way of the dinosaur. However, your boss may not yet have entered this new age in which administrative support professionals are working as partners with their managers and supervisors. This course will equip you to make the transition from working as a subordinate who follows orders, to partnering with your boss as an empowered and valued member of the more...

Planning a Diversity Initiative

...n rave about the great job they do at managing diversity; however, diversity isn't something that needs to be managed. Rather, diversity is an initiative that must permeate the company culture to be truly successful. Perhaps you've asked yourself, "How can I create an environment in which all team members, with their diverse backgrounds, can contribute to their full potential?" This course will more...

Program Planning

... This assumption can also be made for program management; however, with program management, an entire program can fail, which could include several projects. The cost and loss of benefits that are associated with a failed program could be devastating to your organization, making the proper program planning that much more important. This course will help you create your program plan by creating more...

Monitoring Controlling and Closing Programs

...rly managed. Closing a program is a time for celebration. However, to be successful and ensure program benefits are achieved, monitoring, controlling, and closing processes must be followed. Such activities require a great effort on the part of the program team and all others involved. This course is designed to help program managers understand the processes that support the Monitoring and more...

Portfolio Management Process Groups

... likelihood of a portfolio yielding the intended results. However, these processes should only be used as guidelines; portfolio management teams are always the ones who will make the decisions about how much of the processes they will use and how rigorously the processes will be implemented. Portfolio managers and team members should use this course as a high-level guide to the processes, more...

Writing to Reach the Audience

...-to-apply techniques to help them write to their readers, however those readers may vary with business circumstances. If you're writing a thank-you letter to a valued colleague, the approach, tone, and structure of the document are dissimilar to a complaint letter you write to a vendor. The principles and considerations that regulate the style differences in the two letters regulate the more...

From Certified Foreclosure Agent Program

Jump Start a Booming REO Business 230

Real Estate Owned (REO) business is currently bursting at the seams nationwide - distressed real estate sales continue to increase while traditional sales struggle. Large amounts of money are changing hands every day as lenders attempt to balance their books and move inventory as efficiently as possible. As a result, REO agents who have forged solid relationships with lenders are reaping the more...

From 6P International, LLC

Spanish - Hand and Power Tools

CATEGORY: Construction COURSE DESCRIPTION: This course gives you a basic understanding about OSHAa s role in prevention and elimination of work-related illnesses and injuries. Hand and power tools are a part of our everyday lives and help us to easily perform tasks that otherwise would be difficult or impossible. However, these simple tools can be hazardous, and have the potential for more...

Hand and Power Tools

This course gives you a basic understanding about OSHAa s role in prevention and elimination of work-related illnesses and injuries. Hand and power tools are a part of our everyday lives and help us to easily perform tasks that otherwise would be difficult or impossible. However, these simple tools can be hazardous, and have the potential for causing severe injuries when used or maintained more...

California-OSHA Hand and Power Tools

Radiation Safety

Radioactive materials are widely used throughout the health care industry. They may be present in laboratories, radiology departments or in any other place where patients are examined or cared for. Various precautions are needed when using radioactive materials We cannot eliminate radiation from our environment. We can, however, reduce our risks by controlling our exposure to it. Understanding more...

Hazards of Asbestos in the Workplace

...e, it is no longer used for insulating pipes and boilers. However, asbestos can still be found in many older buildings. Those who work in construction, repair, demolition and renovations are at a greater risk of contracting asbestos-related diseases such as asbestosis, lung cancer, and mesothelioma. There is no safe level for exposure to asbestos. This course introduces the students to the more...

Use of Explosives in the Workplace

Explosives are used in many industrial operations, particularly in construction and mining. If used properly and by experienced personnel the use of explosives could be very beneficial. However, if explosives are used by untrained users, there is a great potential for both fire and unwanted explosions. The main objective of this course is to provide fundamental information about explosives and how more...

Drug and Alcohol Abuse in the Workplace

...However, over the recent years it has become evident that drug and alcohol abuse can adversely affect the workplace by decreasing its overall efficiency. This course focuses on the management of alcohol and drugs in the workplace. It discusses the issues related to drug and alcohol abuse that the employees may encounter while at work. It also provides suggestions on how employers can reduce the more...

Lead Safety in the Workplace

..., our bodies remove lead from our systems at a slow rate; however, inhaling even small doses of lead for a long period of time can result in lead poisoning. Workers who are required to work at or near sites that are contaminated with lead are at a greater risk of lead poisoning. This course is designed for workers who work in areas where the hazard of lead contamination exists. The course more...

From Software Training Academy, Inc

NET Tuning, Debugging, and Optimization

...course is designed for using the C# programming language. However, the techniques for debugging a .NET program do not generally depend on the programming language used to develop the application. Therefore, this course would also be useful to programmers who use other .NET languages, such as VB. NET. However, all example code and lab exercises are provided in C#. The course incorporates more...

From B. F Environmental Consultant Inc

Home Inspection Certificate - NIBI Online Learning Program

The NIBI Online Home Inspection course currently consists of an Introductory Lesson and 11 Technical lessons bundled in a subscription series as one course. The course covers the major elements of a house and the principal issues and components of a home inspection. The focus of all courses, however, is on home inspection-including: standards of practice, defects recognition, inspection more...

From Star Leadership, Inc

A Step-by-Step Guide to Becoming an Effective Coach

...alizing that all employees can benefit immensely from it. However, it is cost-prohibitive to use third parties to coach an entire workforce. Leading organizations have learned something else: you can train all your managers to become effective coaches. This is where we come in. This seminar will prepare you to be an effective coach in your organization. In this seminar, you will learn: more...

From Software Training Academy, Inc

Developing Java Web Services

This one-week course prepares Java programmers to develop interoperable Java Web services and using SOAP, WSDL, and XML Schema. Students get an overview of the interoperable and Java-specific Web services architectures, and then learn the standard APIs for SOAP messaging and WSDL-driven, component-based service development. Both document-style and RPC-style messages and services are covered in more...

Advanced Java Programming Rev 5

...r J2EE, and we have a wide range of courses in that area. However it is quite possible to build lightweight multi-tier applications using only J2SE, and for some purposes the J2EE is moure trouble than it?s worth. So the course looks at each of the traditional tiers and the J2SE APIs most suited to developing them: the Java Foundation Classes, or JFC, for building graphical user interfaces more...

From Corexcel

Principles of Marketing for Nonprofit Organizations

...ting is something that for-profit organizations deal with however; marketing is a necessity for nonprofit organizations as well. Marketing is a great way to determine the needs of clients and donors. Activities such as public relations, advertising, promotions, and customer relationship management are essential to the success of a nonprofit. Learn how nonprofits utilize marketing more...

From Minutes-Matter LLC

Online Child Abuse Neglect Recognition and Reporting 6 Hour Course

This course is designed by experts in the field of Child Abuse/ Neglect Recognition and Reporting. It meets the State of Ohio Department of Education 6 hour requirement for training in Child Abuse/ Neglect Recognition and Reporting. This is the 'initial' course. It is intended for those participants taking it for the first time. This certification is mandatory for all Ohio Child Care more...

Online Child Abuse Neglect Recognition and Reporting 3 Hour Course

...tter prefers to accept Credit Cards, and PayPal payments. However, Cash, Money Orders, Personal and Company Checks can be used. Please use the Contact Us form above or call 440-725-7587 during normal business hours to make payment arrangements. Chapter 1: Section 1: Test your knowledge of Child Abuse and Neglect First Steps Introduction Chapter 2: Section 2: Discussion of the Answers Child more...

Online Child Abuse and Neglect Recognition and Reporting with 6 CEUs

Child Abuse/ Neglect Recognition and Reporting: Initial (6 hour): Certification This version Carries 6 CEU's! Course Description: This fully online course is designed by experts in the field of Child Abuse / Neglect Recognition and Reporting. It meets the State of Ohio, Department of Education, 6 hour requirement for training in Child Abuse/ Neglect Recognition and Reporting. This more...

From Serebra Learning Corporation

Progressing through the Complex Sale Simulation

... the possibility of outsourcing its fulfillment function. However, because of their strong emphasis on customer service and turnaround times, they are being very cautious as they evaluate a solution. Your goal is to convince them that outsourcing is the best option and that DME should be a preferred supplier. Your ultimate goal is to gain access to the economic buying influence and to enter the more...

Federal Government Industry Overview Version 1

The Pharmaceutical Industry Overview Version 2

The Food and Beverage Industry Overview Version 2

The Banking Industry Overview Version 2

...not to mention unforeseen financial and political crises. However, with cash and capital, banks are positioning themselves to succeed in the future, while coping with regulatory compliance, global competition, and financial and operational risk.This course provides an overview of the banking industry. First, this course provides an introduction to the banking industry's value chain, business more...

Working With Internal Customers

Identifying Your Customer s Expectations

Customers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see demonstrated, what external influences generate more...

Discovering What Your Customers Want

...y goes directly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics. When customer satisfaction programs begin with a survey, and not a plan, the result is frequently customer dissatisfaction. To overcome this risk, you must more...

Developing Customer Satisfaction Surveys

...iner. Developing a survey that gets valid, reliable data, however, is both science and art. In this course, you'll learn to use the principles of survey design to develop a customer satisfaction survey that works. You'll explore factors that influence selection of the survey method. You'll also learn to design the survey instrument itself, including selection of question formats, sequencing of more...

Creating Effective Contracts

...d "contract", you may think of a written, legal document. However, when it comes to consulting relationships, contracts are more about setting expectations and involving the right people instead of setting legal parameters. In this course, you'll examine how to approach contracting, the considerations that are most important, and how you should approach the contracting meeting. Technical more...

An Introduction to Project Management PMBOK-Third Edition aligned

...ng, as more companies become project-based organizations. However, not all organizations and industries manage projects well. Some continue to waste time, money, and resources even after establishing procedures and protocols. A 1995 Standish Group survey showed that only 16 percent of software development projects finished on time and under budget, 31 percent were canceled, and the remaining 53 more...

Monitoring Controlling and Closing Programs

Program Planning

... This assumption can also be made for program management; however, with program management, an entire program can fail, which could include several projects. The cost and loss of benefits that are associated with a failed program could be devastating to your organization, making the proper program planning that much more important.This course will help you create your program plan by creating a more...

Program Management Processes and the Initiating Process Group

... processes you can find in the PMBOK Guide Third edition; however, they are intended to deal with issues between projects and to offer a coordinated effort to ensure program benefits.This course is designed to help program managers describe the processes that support the program management life cycle themes. It also explains the difference between the program management process groups and the more...

Critical Thinking Strategies Simulation

...nd Larry were successful managing RMS as a small company. However, neither has experience managing a larger entity, which is why they have hired you as general manager. Your primary responsibility, at least initially, will be to ease the company's transition from a small to a mid-size organization. You will need to use your strong critical thinking skills to deal with a number of issues. Also, more...

Personal Accountability Working for Your Inner Boss

Goals and Goal Setting

Enhancing Your Listening Skills

...-workers, solve problems, and be successful in your work. However, most people don't listen very well. This course will help you to improve your ability to listen to others. You will learn the skills you need to understand what people say, read their unconscious nonverbal messages, and get others to want to listen to you. You also learn how to apply these skills in a variety of business more...