Online Human eLearning

THE ROLE OF HR AS BUSINESS PARTNER THE ROLE OF HR AS BUSINESS PARTNER  more...

RECRUITING RETENTION STRATEGIES RECRUITING & RETENTION STRATEGIES  more...

Human Resources Fundamentals HRCI PHR ...Human Resources Fundamentals (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including core knowledge and concepts fundamental to the field of human resources. The HRCI certification examinations are  more...

Strategic Management HRCI PHR ...Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including strategic management. The HRCI certification examinations are widely recognized as the industry standard for evaluating HR professionals' competencies. HRCI is an affiliate of  more...

Affirmative Action and the EEO HRCI PHR ...mative Action and the EEO (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee rights, such as equal employment opportunity (EEO) and affirmative action (AA). The HRCI  more...

Employment Management HRCI PHR ...Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations, HRCI/PHR (Professional in Human Resources certification), cover a broad range of workforce planning and employment issues, including legislation affecting employee and consumer rights, and matters of workforce management. The HRCI certification  more...

Recruiting and Selecting Candidates HRCI PHR ... and Selecting Candidates (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations, HRCI/PHR (Professional in Human Resources certification), cover a broad range of workforce planning and employment issues, including the recruitment and selection of new employees. The HRCI  more...

Offers Contracts and Exit from the Organization HRCI PHR ...xit from the Organization (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) Human Resource (HR) professionals today have to deal with particularly sensitive subjects regarding employment. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the complex issues of  more...

Developing Employees HRCI PHR ...Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the theories and applications of employee training and training program development. As a human resources professional, you are responsible for helping to ensure that your  more...

Developing Human Resources HRCI PHR ...Human Resources (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including human resources development and performance management. As a human resources professional, you are responsible for helping to  more...

Compensating Employees HRCI PHR ...Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the theories and applications associated with effective compensation. As a human resources professional, you are responsible for helping to ensure that your company's workforce  more...

Programs to Benefit Employees HRCI PHR ...rams to Benefit Employees (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the work rules and practices that apply to employee benefit programs. As a human resources professional, you are  more...

Employment Relations HRCI PHR ...Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals'  more...

Sexual Harassment at Work HRCI PHR ...Sexual Harassment at Work (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including issues related to the prevention of discrimination and harassment. The HRCI certification examinations are widely  more...

Non-Unionized Workplaces HRCI PHR ...Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professional's  more...

Unionized Workplaces HRCI PHR ...Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certifications, including PHR (Professional in Human Resources), cover a broad range of workforce planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry standard for  more...

Health and Safety in the Workplace HRCI PHR ...d Safety in the Workplace (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations, HRCI/PHR (Professional in Human Resources certification), cover a broad range of workforce planning and employment issues, including legislation affecting employee safety and health. The HRCI  more...

Risk Assessment and Prevention HRCI PHR ...Assessment and Prevention (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including issues in risk assessment and prevention. The HRCI certification examinations are widely recognized as the industry  more...

HR s Strategic Role in the Organization HRCI SPHR ...ssional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) Managing change effectively within HR involves aligning the organization's people and processes with an ever-changing environment. HR professionals need to be able to anticipate, plan, and carry out change, using the tools at hand. Strategic management occurs as the result of a planning process that reviews  more...

Management of the HR Process HRCI SPHR ...ssional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) As HR moves into the twenty-first century, its role is becoming key in developing organizational strategy. As a result, it is crucial for HR professionals to have a working knowledge of other functional areas of the business, so that they can provide the operational and administrative support necessary to  more...

Strategic Approaches to Workforce Planning and Employment HRCI SPHR ...ssional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) In order to remain competitive in the business world, organizations must ensure that they employ the right people in the right numbers at the right time. Workforce planning and employment involves the processes of planning, developing, implementing, administering, and ongoing evaluation of recruiting and  more...

Strategic Approaches to Human Resource Development HRCI SPHR ...Human Resource Development (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) In order to excel in business, organizations must translate their vision into the necessary level of competencies needed to achieve goals. This course examines how human resource development (HRD) aligns the skills, knowledge, and abilities of staff to  more...

Strategic Approaches to Total Rewards HRCI SPHR ...ssional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) One of the largest expenditures for organizations is often employee salaries and benefits. Developing an integrated compensation and benefits program that aligns with strategic goals is essential for HR today. This course examines how compensation and benefits programs are changing. The course looks at how  more...

Strategic Approaches to Labor Relations HRCI SPHR ...ssional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) HR professionals develop organizational strategies to secure and develop a company's successful and profitable operations. The employee plays a central role in such operations. As such it has become essential for HR professionals to constantly be on the lookout for strategies that allow them to develop a good  more...

Strategic Approaches to Risk Management HRCI SPHR ...ssional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) Risk management, the safeguarding of the health, safety, and security of employees, is essential for business success and of particular concern to HR professionals. This course explains how to apply common occupational health, safety, and security guidelines and programs. It also outlines how security risk  more...

Recruiting Talent Recruiting Talent One of the most significant challenges to the growth and survival of any business is finding and retaining qualified employees. It's not enough to offer an appealing or unique product or service to your customers. A company's people are the new competitive advantage. Those responsible for staffing organizations are not only challenged with finding adequate potential  more...

Retaining Your Talent Pool Retaining Your Talent Pool Employee retention remains a critical issue that no corporation is immune to. For a company to remain successful and competitive, it must keep its biggest assets its people engaged and committed for the long term. It's a known fact that even the most lucrative compensation plan alone is not enough to keep your much-needed employees from moving on, so your  more...

Six Sigma Measurement Systems ...rement systems encompass the conditions, devices, and the human element of measurement, which together must produce correct measurements and comply with appropriate standards. Measurement error, or measurement variability, is a problem whose components must be thoroughly understood and kept in check to maintain the effectiveness of any measurement system. Measurement variability contributes to  more...

Benzene Awareness ... volatile chemical formed from both natural processes and human activities. Natural sources of benzene include emissions from volcanoes and forest fires. Benzene is also a natural part of crude oil, gasoline, and cigarette smoke. Benzene is widely used in the United States, ranking in the top 20 chemicals for production volume. It is primarily used as a solvent, as a starting material for the  more...

Behavior Based Safety for Supervisors Behavior Based Safety for Supervisors This course is intended to provide supervisors with an overview of the concepts of behavior-based safety. This training will aid those supervisors who have not used these techniques in their day-to-day duties and responsibilities in the past. The content in this course is designed to comply with the intent of the applicable regulatory requirements.  more...

Planning Project Human Resources ...Human Resources PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned When project managers set their sights on delivering creative project solutions on time and within budget, they must select and manage a team of experienced and competent professionals who can meet the challenge. This requires that project  more...

Managing Project Human Resources ...Human Resources PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Henry Ford once said that coming together is a beginning; keeping together is progress; working together is success. Mr. Ford knew the importance of teamwork. Ask anyone who has worked in a project environment, and they will tell you that team  more...

Project Management Process Groups ...ject Cost Management, Project Quality Management, Project Human Resource Management, Project Communications Management, Project Risk Management, and Project Procurement Management. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist  more...

NFPA 1600 Business Continuity Programs NFPA 1600: Business Continuity Programs Whether it is a natural disaster that sweeps through your city or a computer virus that destroys vital electronic information, businesses need to be able to recover their services and operations as soon as possible if such a disaster does occur. A Business Continuity Program involves planning the recovery of operations when confronted with adverse  more...

Decision Making The Fundamentals ...the opportunity to choose.' It's been estimated that most human beings make thousands of decisions in the course of an average day, many of which are unconscious decisions. It is important for your personal and professional success that you become an effective decision maker. This involves following an established decision-making process and adapting your decision-making style to suit different  more...

Privacy Information Security ...of its business is only as strong as its weakest link the human factor something that technology just can't overcome. This course is aimed at helping individuals who work with private information understand the ways that this information can be disclosed inadvertently. It will ensure that private information doesn't fall into the wrong hands. SkillSoft's Legal Compliance courses are developed  more...

Illegal Insider Trading Simulation ...lar situation should consider seeking help from a company human resources representative, an ombudsperson, an employee assistance program counselor, a friend, or another resource. This SkillSoft product has been reviewed by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. As of the date reviewed, the content of this course is in compliance  more...

Workplace Diversity Awareness Simulation ...n During this simulation, you will be employed as a human resources generalist for a growing environmental design firm. Though the company complies with all equal opportunity hiring practices and labor policies, it has failed to directly address the issues of diversity and inclusiveness within its corporate culture. With the company fast approaching a crucial juncture in its growth and  more...

Planning Managing Project Human Resources Simulation ...Human Resources: Simulation PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned You're a project manager for a food and beverage testing company Hoit Laboratories. As a seasoned PM, you're currently managing a number of testing and development projects simultaneously. And each project and project team under  more...

Green Business Planning Sustainability Strategies ...n must be willing to commit a great deal of its resources human, technological, and economic in order to plan, implement, and maintain a realistic green business sustainability strategy. Within organizations, the emergence of strong leaders, carefully laid plans, and innovative processes can help facilitate success in achieving sustainability goals. This course outlines a method for assessing  more...

PPE Repiratory Protection HAZWOPER ...devices have been developed over the years to protect the human body against a variety of environmental and physical hazards. Today, many forms of personal protective equipment (PPE) are available to protect you from injuries and illnesses. This training is intended to acquaint you with the different types and the correct selection of PPE. The content in this course is designed to comply with  more...

Mold Awareness Mold Awareness Many businesses and organizations, including government-owned facilities, can experience mold at their facilities at some point in their business life. A mold is a coating or discoloration that develops in a damp atmosphere on the surface of food or fabric. Not everyone is at risk from exposure to molds but certain groups of individuals, including infants and the elderly, are  more...

Laser Safety Training Laser Safety Training This one-hour course is designed to provide awareness of the fundamentals of Class IIIB (moderate) and IV (high-power) lasers or laser systems. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: discuss what a laser is and how a laser works, name the types and classes of lasers, describe  more...

Managing Workplace Harassment Complaints Simulation ...lar situation should consider seeking help from a company human resources representative, an ombudsperson, an employee assistance program counselor, a friend, or another resource. This SkillSoft product has been reviewed by the Labor, Employment, and Employee Benefits Law Group of the law firm of Baker Donelson Bearman, Caldwell & Berkowitz, PC. As of the date reviewed, the content of this  more...

Dealing With Sexual Harassment Simulation ...lar situation should consider seeking help from a company human resources representative, an ombudsperson, an employee assistance program counselor, a friend, or another resource. This SkillSoft product has been reviewed by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. As of the date reviewed, the content of this course is in compliance  more...

Effective Hiring Interviewing Simulation Effective Hiring & Interviewing: Simulation An effective interview relies as much on the interviewer it does on the interviewee. Proper preparation, consistent lines of questioning, and established criteria for evaluation are effective tools in determining the best candidate for the job. The Effective Hiring and Interviewing Simulation serves to test the participant's ability to prepare and  more...

Creating a High-Retention Organizational Culture Simulation Creating a High-Retention Organizational Culture: Simulation One of the most significant challenges to the growth and survival of any business is finding and retaining qualified employees. To be successful, businesses should consider recruitment and retention not as two separate efforts, but instead as a combined strategy for creating a high-retention organization. This simulation provides  more...

Training and Development ... This course explores the importance of investing in human capital as a means of attaining strategic objectives. It delves into all aspects of corporate training, including the front-end needs analysis, and identifying effective design and development strategies. It also examines various ways to deliver training, and provides insight on how to accurately evaluate the impact training  more...

Six Sigma Leadership and Change Management ...ional changes. Black Belts need to proactively anticipate human responses, overcome them, and lead the organizational change. The course discusses the role of enterprise leadership and some of the leadership qualities and strategies for Six Sigma success. This course also explores organizational roadblocks and ways to manage them effectively. In addition, the course deals with changes caused by  more...

Introduction to Functions ...pically think in terms of people management the staff and human resources of an organization that perform the work of the business. However, much more than just people are managed in a successful IT organization. The tools, systems, and networks they use, and the processes and tasks they perform must also be managed. Management of the technical assets and architecture, and management of how  more...

Cisco CVOICE 8 0 Congestion Rate Limiting AutoQos ...routers and switches, simplifying deployment and reducing human error. Cisco AutoQoS VoIP offers straightforward capabilities to automate VoIP deployments for customers who want to deploy IP telephony but who lack the expertise and staffing to plan and deploy IP QoS and IP services. Cisco AutoQoS for the Enterprise is a process in which two intelligent mechanisms are deployed to detect voice,  more...

SAP Enterprise Resource Planning ERP ...counting information includes financial transaction data, human resource-specific data, inventory, planning, and sales data. This data comprises what is known as the General Ledger, Accounts Receivable, and Accounts Payable. Understanding how to navigate SAP's menu structure to accomplish the entry of this data is central to one's ability to effectively use SAP ERP in an organization. This  more...

The Telecommunications Industry Overview Version 3 ...he modern world what the central nervous system is to the human body. Made of a complex set of sectors and subsectors and a variety of stakeholders, this industry builds, maintains, and operates networks to supply an essential service to customers globally. The industry players produce communication equipment and deliver a set of voice, data, and broadband services using wire line or wired  more...

HRCI PROFESSIONAL IN HUMAN RESOURCES HRCI PROFESSIONAL IN HUMAN RESOURCES HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR)  more...

HRCI SENIOR PROFESSIONAL IN HUMAN RESOURCES HRCI SENIOR PROFESSIONAL IN HUMAN RESOURCES HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR)  more...

Project Human Resource Management PMBOK GUIDE - Fourth Edition- Aligned Project Human Resource Management (PMBOK GUIDE - Fourth Edition- Aligned) PMI  more...

Fundamentals of Organizational Behavior for the Individual ...sues that such challenges give rise to. Whether you're in Human Resources, a manager of a large department, or the leader of your team, you have to be able to constantly improve the organizational dynamics in your workplace. To do this, you need to start with the individual, which means you need to be able to recognize and work with different individual behaviors, attitudes, and perceptions.  more...

Cross-Functional Team Fundamentals ...eas of an organization - such as Research, Marketing, and Human Resources who are all focused on a single goal. They're often formed to design and develop new products, choose and implement new technologies through the organization, or control product costs. They can benefit your organization because they help to improve coordination and innovation across divisions. This course provides a  more...

Oracle SOA Suite 11g Human Task Business Rules Components Oracle SOA Suite 11g: Human Task & Business Rules Components Oracle This course introduces the Human Workflow task component and its functionality. It also introduces you to Oracle Business Rules and its features.  more...

Operations Management Operations Scheduling ... use of an organization's resources - in other words, its human resources, equipment, and facilities - to produce the goods and services needed to meet forecasted customer demand. Two important activities within the scheduling function are loading and sequencing. Loading means assigning production-related work to appropriate organizational resources. Sequencing establishes the order for  more...

HR as Business Partner From Cost Center to Strategic Partner HR as Business Partner: From Cost Center to Strategic Partner Tactics or strategy - which would you invest in? Which creates more value for the organization? Every organization strives to be more effective and efficient in reaching its goals and objectives. In an ideal world, your strategy is well defined and aligned with the goals of the organization. HR has a seat at the executive table,  more...

HR as Business Partner Linking HR Functions with Organizational Goals HR as Business Partner: Linking HR Functions with Organizational Goals Fulfilling business and organizational goals is at the heart of transformational HR. Where transformational HR is in place, the HR function is directly involved in developing, refining, and implementing an organization's strategic goals. An organization can measure its success only if its end goals are well defined. To  more...

HR as Business Partner Managing Talent for Organizational Success HR as Business Partner: Managing Talent for Organizational Success An organization's talent is the key to its success, and HR is perfectly positioned to contribute to that success by optimizing the workforce and engaging employees to use their knowledge, skills, and abilities to support the organization's goals and objectives. This course covers ways in which transformational HR can direct  more...

HR as Business Partner Using Metrics Designing Strategic Initiatives HR as Business Partner: Using Metrics & Designing Strategic Initiatives When HR aligns its initiatives with higher-level business strategy, your organization will be better positioned to achieve its goals. By becoming part of the strategic planning process, HR can help drive the future success of the company because, ultimately, all business objectives are met by the organization's people.  more...

Dealing with Common Meeting Problems ... the discussion wandered and little was accomplished? The human factor can introduce problems in meetings, despite your best preparation and planning endeavors. But you can learn to improve the effectiveness of your meetings by evaluating them and addressing common problems that jeopardize their progress. This course shows you how to measure the effectiveness of your meetings, and how to  more...

Write a Marketable Script in 10 Weeks ...hat has all of the following: Interesting characters with human qualities A plot that grabs the viewer and has them begging to know what happens next Enough locations to make things interesting without breaking the budget Has it been done before? Better? These criteria are not insurmountable. The trick is not to take your own writing too seriously, and to be willing to consider constructive  more...

Manifesting 103: How to Get What You Want w/o Goofing it Up First ! ...o set pattern or equation, as we are often taught through human conditioning, as to how we arrive at our intended end result desires. Understanding this principle helps us with our momentum and saves us time and what we know as struggle and effort. Mastering One`s self and the role of Imagination as our connection to our higher more intelligent selves rounds out this 3 part series, giving the  more...

Basic Internet Specialist Certificate Designed to help people learn more about the Web including terminology, finding information, and creating effective websites that sell. Designed to help people learn more about the Web including terminology, finding information, and creating effective websites that sell. Students will learn how to deal with customers concerns, and the best way to provide support. Students will also learn how to  more...

Getting More From Books: Intro to Literary Analysis ...ok can teach you more about yourself, your world, and the human experience! Whether you like dense novels or "just for fun" fiction, this course will help you get more out of the books you read. All it takes is a curious mind. You`ll learn to become an active reader and explore any book`s message, plot, characters, structure, language, themes and more. You`ll also learn how to identify and  more...

Understanding Health Insurance: A Guide To Professional Billing & Coding ...ent chapters and how they pertain to various parts of the human anatomy. We will explore surgical codes and how to identify codes that are pre and post-operative. Finally we will cover the advantage and importance of using a clearinghouse and the function they play in claims submission. We will look at the various costs associated with using a clearinghouse and which one works best for your  more...

How To Master Human Resources ...iption -- This bundle covers some of the most challenging human resource compliance issues that employees and supervisors facea sexual harassment, violence, and EEO practices. Use the lessons in this bundle to prevent or address workplace situations that must be handled sensitively in order to promote respect and avoid legal consequences. Also included is a course to assist your training and  more...

Managing Your 401 k ...ore and more companies are providing a 401k as a benefit. Human resource managers frequently counsel their employees on the mechanics and planning of their 401k programs. This course provides a foundation for you to know how to appreciate vesting, select wise investment packages, and understand diversification. You will also be given tools and strategies for understanding and managing your  more...

Pharmacy Technician Career Training Program This program will take you, as a student with no prior experience, into a new career as a Pharmacy Technician. Unlike many other career opportunities that come and go, medical careers are here to stay! Because of the widespread use of medication, Pharmacy Technicians have never been more in demand and the field will continue to grow in the years to come. As a Pharmacy Technician, you will  more...

Human Resource Management in the 21st Century ...Human Resource Management in the 21st Century takes the participant from the traditional HR practices, to the focus on new and innovative HR practices of the 21st Century. Virtual offices, independent workforce, customers with multiple areas of interest and geographic locations all contibute to the HR challenge within today`s organizations. Today the battle to recruit and retain organizational  more...

ADA Training & Certification Program Learn how to administer the federally-mandated ADA rules and earn a "Certified ADA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. The Americans With Disabilities Act (ADA) requires employers with 15 or more employees to provide qualified individuals with disabilities an  more...

HIPAA Privacy Training & Certification Program ...application for many health plans, service providers, and human resources professionals as these rules create significant limitations in the way that certain health information is maintained and transferred. HR professionals, including in-house HR personnel, consultants, advisors, service providers, and administrators need to learn the various requirements in order to ensure compliance. The  more...

401(k) Training & Certification Program Learn how to adminster the federally-mandated 401(k) rules and earn a "Certified 401(k) Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. 401(k) plan implementation, communication, and administration are some of the hardest and most complex tasks undertaken by  more...

Cafeteria Plan Training & Certification Program Learn how to adminster the federally-mandated Cafeteria Plan rules and earn a "Certified Cafeteria Plan Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Section 125 Cafeteria Plans are one of the most-used benefits offered by employers in the United States, yet they are  more...

OSHA Training & Certification Program Learn how to adminster the federally-mandated OSHA rules and earn a "Certified OSHA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. The Occupational Health & Safety Act (OSHA) has various and multiple requirements for workplace safety and reporting accidents. Our OSHA  more...

Supervisor`s Role in Preventing Accidents ...day with ISO standards, production goals, launch targets, human resources, and more. And that ™s just before lunch. Supervisor`s Role in Preventing Accidents A supervisor has to be Superman today with ISO standards, production goals, launch targets, human resources, and more. And that?s just before lunch. In our OSHA safety-training program, the Supervisor?s Role in Preventing  more...

NETS`S - National Education Technology Standards for Students ...rom basic operations and concepts to social, ethical, and human issues to technology research tools, and more, many topics are covered that will help students with the technology skills needed to be successful in life. This courseware library contains training designed to address the performance indicators included in NETS?S and help students acquire the subject matter needed to meet these  more...

COBRA Training & Certification Program Learn how to adminster the federally-mandated COBRA rules and earn a "Certified COBRA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Fully Updated and Current Regulations! Changing rules, regulations, and court cases make COBRA compliance extremely complex. And as  more...

Compensation Training & Certification Program Learn the basics of Compensation and earn a "Fundmentals of Compensation" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our "Compensation Training & Certification Program" course provides the details for establishing, maintaining, and evaluating an effective Compensation Program.  more...

Customer Service Plus ...BA courses in Negotiating, Managerial Decision Making and Human Resources Management. In 2003 he received the Stillman School?s Award for Teaching Excellence. Lee is the co-author of A Woman?s Guide To Successful Negotiating (McGraw Hill) selected by Atlanta Woman magazine as one of the 50 best books for professional women and by Good Morning America as a featured book. He also has written a  more...

Delegation - Leveraging Through Others ...ates, train them in all aspects of the business, use your human resources most effectively, and open your time up for items that need your particular set of skills. Delegation - Leveraging Through Others This course will teach you delegation techniques to allow you to develop your subordinates, train them in all aspects of the business, use your human resources most effectively, and open your  more...

Employment Closure Training & Certification Program Learn how to adminster the federally-mandated Employment Closure rules and earn a "Certified Employment Closure Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Employees leave companies on a daily basis, yet few people understand the scope and complexities involved with  more...

FLSA Training & Certification Program Learn how to adminster the federally-mandated FLSA rules and earn a "Certified FLSA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. The Fair Labor Standards Act (FLSA) covers wage and hour rules for U.S. workers, including what hours employees can work and what base and  more...

Introduction To HR Management Training & Certification Program Learn the basics of HR Management and earn a "Fundmentals of HR Management" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our HR Management Training & Certification Program provides details on the benefits side of working in the HR world. This course includes primers on the basic  more...

Performance Management & Appraisals Training & Certification Program Learn the basics of Performance Management and earn a "Fundmentals of Performance Management" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our Performance Management Training & Certification Program provides details for establishing and maintaining an effective performance  more...

Recruiting & Hiring Training & Certification Program Learn the basics of recruiting and hiring, as well as earn a "Fundamentals Of Recruiting & Hiring" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our Recruiting & Hiring Training & Certification Program provides details on the steps necessary to legally and effectively recruit and  more...

SalesPlus ...BA courses in Negotiating, Managerial Decision Making and Human Resources Management. In 2003 he received the Stillman School?s Award for Teaching Excellence. Lee is the co-author of A Woman?s Guide To Successful Negotiating (McGraw Hill) selected by Atlanta Woman magazine as one of the 50 best books for professional women and by Good Morning America as a featured book. He also has written a  more...

The Art of Active Listening ...BA courses in Negotiating, Managerial Decision Making and Human Resources Management. In 2003 he received the Stillman School?s Award for Teaching Excellence. Lee is the co-author of A Woman?s Guide To Successful Negotiating (McGraw Hill) selected by Atlanta Woman magazine as one of the 50 best books for professional women and by Good Morning America as a featured book. He also has written a  more...

Build Your Own BIZ Comprehensive Certificate ...tion, Customer Service, Finance, Sales and Marketing, and Human Resources. FREQUENTLY ASKED QUESTIONS What is Build Your Own BIZ?? Build Your Own BIZ? is a comprehensive Web site that provides small business owners with timely expert advice, actionable templates, and mission-critical insights to daily challenges in the following areas: Business Operations, Customer Service, Finance, Human  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ... knowledge of medical terminology, anatomy, pharmacology, human diseases, surgical procedures, diagnostic studies, and laboratory tests to produce an accurate and complete medico legal document. Medical transcriptionists must master English grammar, must have knowledge of medical transcription practices, and exhibit the highest professional standards. The Medical Transcription for the  more...

Succession Planning and Human Resources Once you decide to conduct succession planning, how will you determine the human resources that you need? This course answers this question and other human resource issues. You will learn how to assess present and future needs as part of the succession planning process. For these two assessments, you will learn how to identify key positions, determine work requirements, and assess individual  more...

Building a Firm Foundation The behavioral-based interviewing process begins with laying a firm foundation for success. Before you bring a candidate in for the interview, much work must be done behind the scenes. This course will help you set the stage for success. You'll understand why hiring is the key to your organization's success, and you'll learn about the legalities of hiring. You'll explore various hiring options and  more...

Screening Applicants You've done your homework. You understand the importance of effective hiring, you've considered all of your hiring options, and you've effectively marketed the job opportunities in your organization using a behavioral-based job description. Applicants are pouring in. What do you do next? You must become skilled at screening applicants so that you can narrow the field to the group of individuals  more...

Preparing for the Behavioral Interview Research shows that the biggest problem with most interviews is that they lack focus and validity. This is the result of a lack of planning and structure on the part of an interviewer. To create and conduct an effective behavioral-based interview, you must have a clear understanding of what behavioral-based information is and the interviewing process itself. In this course, you'll gain a strong  more...

Conducting the Behavioral-based Interview Interviewing is no longer a process of interrogation. In fact, the previously held view that an interview is an opportunity for an interviewee to "sell" himself is under considerable challenge. What's taking the place of the traditional interview? The behavioral-based interview. The behavioral-based interview differs significantly from traditional interviewing styles because it focuses on the  more...

Preparing as the Interviewee Interviewing isn't what it used to be. Today's interviewers are continually asking interviewees for detailed examples of past performance. Organizations have found that employees tend to do at least as well on new jobs as they did on their old ones. So the information and examples you provide to potential employers will often seal your fate. It's critical that you prepare yourself for behavioral  more...

Experiencing the Behavioral-based Interview How will you know if you're in a behavioral-based interview? What can you do to build rapport during the process? How should you formulate your answers? What will help you be most effective? The answers to all of these questions are contained in "Experiencing the Behavioral-based Interview." In this course, you'll get the inside information on what you'll be asked and how to respond. You'll be  more...

What to Consider When Hiring Recruitment is a complex and important activity for a manager. Effective hiring requires effective preparation. The recruitment process must be fair and safe, and there is plenty of legislation to trip up the unwary manager. Getting any part of this wrong is expensive, time consuming, and damaging to the good name of the company. This course will give you a brief overview of the major  more...

Interviewing Effectively The employment interview is at the heart of the recruitment process for most organizations, and successful interviews don't just happen. They are the result of careful planning and preparation. Interviews are time consuming, and although you will not want to skimp on them, you have to use the available time as efficiently as possible. This course shows you how to screen and manage the interview  more...

The Food and Beverage Industry Overview Version 2 ...human happiness than the discovery of a new star," says Anthelme Brillat-Savarin in his famous work, The Physiology of Taste. However, when leading food and beverage manufacturers introduce more than 15,000 new products every year with an average success rate of only 25 , such happiness can be fleeting. Few industries have as much pressure placed upon them as the food and beverage industry -  more...

The Insurance Industry Overview Version 2 ...hard to manage their own risks in the wake of natural and human-made disasters, financial setbacks, and governance scandals. As margins are squeezed in the face of low underwriting profitability and the cushion of investment returns begins to shrink, insurance companies are looking to sharpen their marketing efforts, cut overheads, and reduce claims leakage. They are also finding ways to  more...

Choosing the Best Applicant Making decisions is always difficult, and that applies particularly to choosing a new employee. This course will show you the most effective methods for evaluating and choosing the best applicants. It will show you how to analyze the information from the interview ? by working in a focused framework ? and how to compare candidates. You will examine and avoid the most common problems with decision  more...

Customer Satisfaction Through Resource Management The ISO 9001:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Resource Management is one important component of the QMS. This course examines the management of human, material, and environmental resources that are necessary to maintain an  more...

Harassment in the Workplace ...uring or after this course, please contact the designated human resources professional at your company who is trained in this area. This course was developed with subject matter support provided by the Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do  more...

Managing Sexual Harassment Problems Simulation ...lar situation should consider seeking help from a company human resources representative, an ombudsperson, an employee assistance program counselor, a friend, or another resource. This SkillSoft product has been reviewed by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. As of the date reviewed, the content of this course is in compliance  more...

Supervisor Manager Sexual Harassment Awareness ...ers that are addressed in the course, please contact your human resource representative. This course was developed with subject matter support provided by the Employment Law Group of the law firm of Wilson Sonsini Goodrich & Rosati. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course  more...

Defining Emotional Intelligence ...esearch shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often determine if people excel in life, relationships, and the workplace. In this course, you'll learn more  more...

Connecting and Communicating ...y the wayside? Dale Carnegie understood the complexity of human interaction when he said, "When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion." In this course, you will discover methods of emotionally connecting with people in ways that capture their attention and interest in you. You will be introduced to methods of building trust  more...

E-Learning Essentials Part 1 E-Learning and Successful Strategy ...earning in harnassing an organizations's intellectual and human assests. The course covers the importance of a clear and effective strategy in successfully implementing an e-learning solution, the need to link the strategy to organizational business goals, and pointers that direct translating the strategy into an action plan. Learn To To identify ways in  more...

Essentials of Business Law Employment Law ...on, you will meet with Ronald Spear, one of Icon a a s human resource managers, to discuss employment laws. In order to increase your understanding of workplace privacy rights and the components of wrongful discharge, Ron will be presenting a series of scenarios for you to evaluate. These scenarios will cover a wide range of topics, from employment regulations to labor and management issues,  more...

Consulting Skills The Consulting Process ... In this simulation, you will meet with Pam Julian, a Human Resources Manager, and RJ Lynch, the Head of Manufacturing and Technology, to introduce them to Cynthia Scott, a Certified Professional Ergonomist. You have met with Cynthia previously to evaluate her abilities, discuss the consulting relationship, and begin developing a working contract. In this simulation, you will introduce her  more...

Competitive Intelligence Researching Online ...meet with Kristin Anderson, the Technology Trainer in the Human Resources Department of Icon's Computing Hardware and Software Division in San Francisco. She will discuss with you the fundamentals of using the Internet to increase your organization's competitive intelligence. Under Kristin's tutelage, you will identify the guidelines to follow and recognize the pitfalls to avoid when using the  more...

Visual InterDev 6 0 Planning a Web Application ...y the guidelines to determine the requirements related to human factors. Identify the guidelines to test the feasibility of a technical architecture. Identify the factors that impact the performance requirements of a Web application. Identify the requirements that have an impact on the network bandwidth of a Web site. Identify the response time requirements of a Web application.  more...

SAP R 3 and the Euro ...asing and sales. Financial accounting. Controlling. Human Resources. Law. IT/Software suppliers. Unit 2: The EURO Conversion Process Duration: 1 - 1.5 Hour(s) Business objectives. General and special objectives. Conversion scenarios. Parallel books. Year dependent currencies. Deadline conversion. Critical success factors. Conversion and rounding rules.  more...

Visual InterDev 6 0 Planning a Web Application ...y the guidelines to determine the requirements related to human factors. Identify the guidelines to test the feasibility of a technical architecture. Identify the factors that impact the performance requirements of a Web application. Identify the requirements that have an impact on the network bandwidth of a Web site. Identify the response time requirements of a Web application.  more...

International Business Essentials The Global Business Environment ...will meet with Bonita Goodson, a Personnel Manager in the Human Resources Department of Icon's Financial Services Division in New York. One of Bonita's responsibilities is to ensure that any Icon employee who is going to work internationally is prepared for the cultural differences he or she will encounter. Today, she is going to talk to you about the different cultural orientations you should  more...

International Business Essentials Succeeding as a Global Manager ...take to ensure effective reengineering. Identify ways a Human Resources department can facilitate competitive advantage. Identify characteristics of a global manager. Identify methods for selecting candidates for international managers. Follow steps managers can take to solve problems cross-culturally. Implement strategies that global managers can use when managing cross-cultural  more...

Self Development Motivating Yourself to Perform ...on, you will be meeting with Carla Jackson, one of Icon's Human Resources Assistants. Through your questions, you will learn what motivation is, what its benefits are, and how you can use motivation to improve your performance. Unit 2: Overcoming Procrastination (0.5 - 1 hour) Identify the signs of procrastination. List six causes of  more...

Self Development Increasing Your Assertiveness ...mulation, you will meet with Carla Jackson, one of Icon's Human Resources Assistants. Since Carla works in the Human Resources Department, she has been exposed to many different types of behavior styles. Through your questions and her answers, Carla will share her knowledge with you about behavior styles, the benefits of assertive behavior, and the factors that enable you to communicate  more...

Self Development Positively Influencing Others ...simulation, you will be meeting with Ronald Spear, Icon's Human Resources Manager. As part of your continuing professional development training, Ronald will ask you a series of questions related to your knowledge of the importance of nonverbal communication techniques. To complete the simulation, simply respond to each question by selecting the best possible answer. Unit 2: Influencing  more...

Self Development Improving Your Memory ...simulation, you will meet with Alexis Bell, one of Icon's Human Resources Assistants as part of your ongoing professional development training. She will give you a series of exercises designed to identify your knowledge of memory and ways to improve your memory. Through her questions and your answers, you will gain a better understanding of the models of memory and ways to improve your memory  more...

Career Development Developing a Career Strategy ...mulation, you will meet with Bruce Madison, one of Icon's Human Resource Specialists, to discuss defining your career aspirations. You are satisfied with your position at Icon, but you've decided to start looking into different careers that could better suit your professional goals and your personal lifestyle. Bruce will ask you a series of questions designed to help you identify career  more...

Career Development Professional Networking ... In this simulation, you will meet with Alexis Bell, a Human Resources Assistant in the Power Systems division of Icon. You are hoping to determine the best way to advance your career in the future. Alexis will ask you a series of hypothetical questions designed to test your knowledge of career development. Through her questions and your answers, Alexis will track your progress and determine  more...

Career Development Excelling in Your Career ...mulation, you will meet with Bruce Madison, one of Icon's Human Resource Specialists, to discuss maintaining productivity and keeping professionalism high. Bruce will present you with scenarios and ask you a series of questions to help you understand how to facilitate productivity and be professional. Unit 2: Marketing Yourself (0.5 - 1 hour) Recognize steps for  more...

Business Travel Safety Forming a Corporate Travel Safety Program ...vel safety program. You are meeting with Robin Carlson, a Human Resources Specialist, Dean Kramer, a Health and Safety Officer, and Bryce Drew, a Human Resources Assistant to develop a travel safety program for Icon. In this meeting, you need to follow the four steps to plan a travel safety program. Unit 2: Emergencies During Business Travel (1 - 2 hours) Sequence the  more...

Business Travel Safety Safety Measures for Travelers In "Business Travel Safety: Safety Measures for Travelers," you will learn why business travelers are often at a higher risk for being involved in a crime than local citizens. Additionally, you will understand what precautions a woman traveler should take and what safety guidelines should be followed. You will also learn why it is important for disabled persons to consider their safety when  more...

Creativity Innovation Fostering a Ceative Environment ... In this simulation, you will meet with Susan Cole, a Human Resources Advisor with Icon's Human Resource Department. Susan recently spearheaded an effort to recruit a greater number of creative employees for Icon's Marketing Department, and she feels strongly about the importance of hiring such individuals. Susan also has information on how to retain good employees. Through a series of  more...

Advanced Interpersonal Communication Communicating with Co-Workers ...m also offers guidelines for promoting ideas and handling human resource issues, such as negotiating raises and dismissing subordinates. Learn To Interact with an ineffective supervisor. Negotiate a raise with a supervisor. Identify the order for the steps of an effective resignation.  more...

Communicating w Difficult People Communicating with Your Manager ... In this simulation, you are Icon's Human Resource Manager and need to investigate an incident between a manager, Robert Bailey, and one of his employees, Susan Darnell. During the encounter, Robert yelled and made abusive comments to Susan. Robert has already acknowledged that the incident happened and has been reprimanded. However, you need to find out whether this was  more...

Listening Skills The Fundamentals of Listening ... a Senior IT Manager, and Ronald Swenson, the Director of Human Resources at Icon International. You are a Training Consultant, and you organize training programs for many different organizations. Katherine and Ronald are considering getting you to set up some training sessions for listening skills. They have asked to speak to you to find out more information about listening skills. Your goal  more...

Sexual Harassment What Employees Should Know ...on, you will be meeting with Cynthia Scott, one of Icon's Human Resources Representatives, as part of your employee orientation process. She will discuss Icon's sexual harassment policy and ask you a series of questions designed to test your knowledge of what constitutes sexual harassment and how it affects both its victims and the organization. Unit 2: Recognizing Harassing Behaviors (0.5 -  more...

Sexual Harassment Preventing Sexual Harassment Claims Sexual Harassment: Preventing Sexual Harassment Claims offers the student an overview of how sexual harassment affects companies and how they can be legally responsible for incidents of sexual harassment. The program details how to create a sexual harassment policy, what criteria should be included in an effective policy, and how to implement the policy. In addition, the program teaches the  more...

Sexual Harassment Resolving Sexual Harassment Claims ... In this simulation you will meet with Mildred Parcels, Human Resources Manager. Mildred is building a team to investigate sexual harassment. Mildred is seeking only the most competent employees for the team. Becoming of member of Mildred a a s investigation team may lead to potential bonuses and promotions, so you have applied. While talking with Mildred, you will identify the benefits of  more...

Interviewing Skills Preparing for an Interview ...de business owners, executives, recruiters, team leaders, human resource staff, team leaders, new and experienced managers, and any individual responsible for interviewing and selecting employees. It is recommended that individuals take the first course in the series or have equivalent knowledge. Deployment: Self-Study Accreditation NASBA credits: 2 CPE CEU credits: 0.20  more...

Interviewing Skills Conducting an Interview ...de business owners, executives, recruiters, team leaders, human resource staff, team leaders, new and experienced managers, and any individual responsible for interviewing and selecting employees. It is recommended that individuals take the first two courses in the series or have equivalent knowledge. Deployment: Self-Study Accreditation NASBA credits: 2 CPE CEU credits:  more...

Interviewing Skills Laws Governing the Interview Process ...de business owners, executives, recruiters, team leaders, human resource staff, team leaders, new and experienced managers, and any individual responsible for interviewing and selecting employees. It is recommended that individuals take the first three courses in the series or have equivalent knowledge Deployment: Self-Study Accreditation NASBA credits: 2 CPE CEU credits:  more...

Workplace Aggression Recognizing Aggressive Behavior ...on, you will meet with Maxwell Carson, Icon's Director of Human Resources, to discuss workplace aggression. Maxwell will provide you with information about why managers and employers should be concerned about workplace aggression, how aggression affects an organization, and what actions you can take to recognize aggressive behavior. Unit 2: Knowing the Sources of Aggression (0.5 - 1 hour)  more...

Workplace Aggression Defusing Aggressive Situations ...on, you will meet with Maxwell Carson, Icon's Director of Human Resources, to discuss methods of effectively handling workplace aggression. Through your questions, you will identify when you should address aggressive behavior, the personnel who can best provide assistance with aggressive employees, and why communication is such an important factor when trying to prevent violence. Unit 2:  more...

Workplace Aggression Taking a Proactive Approach ...on, you will meet with Maxwell Carson, Icon's Director of Human Resources, to discuss the importance of taking a proactive approach toward workplace aggression. Through your questions, you will learn about the three steps to taking a proactive approach toward workplace aggression and why it is important that each approach is specific to its environment. Unit 2: Establishing a Workplace  more...

Recruiting Retention Staffing Your Organization ...ffers the student an overview the benefits of forecasting human resource needs and using a job analysis to create a thorough job description. The program emphasizes the importance of the job description as a tool for the employment process that can help determine how a company identifies candidates, decides on a job source, and advertises job openings. In addition, the program defines and  more...

Recruiting Retention Internet Recruiting ...et with Lance Helms, Marketing Director, Alexis Bell from Human Resources, and Maggie Roberts, Director of Financial Accounting. Icon is on the verge of expansion and needs to fill positions in Marketing and Accounting as quickly as possible. Lance and Maggie, have never used the Internet for recruiting employees. You must explain the benefits and the process of using Internet recruitment. It  more...

Exit Interviewing Skills Preparing for an Exit Interview ...ted a task force to find a way to lower that rate. As the Human Resources Director, you were assigned to the task force along with Jessica Stone and Terry Jones. Your goal in this meeting is to convince Terry of the usefulness of exit interviews. You must discuss what types of exit interviews exist and help the team choose a type of interview that fits Icon's objective. Unit 2: Setting up an  more...

Exit Interviewing Skills Conducting an Exit Interview ...ntify the measures of variability most frequently used by human resources professionals. Calculate the mean, the mode, and the median for a given set of values. Identify guidelines for choosing an analysis tool. Simulation Overview: In this simulation, you will meet with John Cunningham, Icon's Director  more...

Human Resource Law Management s Role ...Human Resource Law: Management's Role provides a general overview of law affecting the workplace. These legal issues include wrongful discharge, wage and hour laws, and anti-discrimination statutes. In addition, this program provides ways employers can minimize employee complaints, and methods employers can use to handle, document, and seek legal counsel for claims. Learn To  more...

Human Resource Law Americans With Disabilities Act ...Human Resource Law: Americans with Disabilities Act provides in depth information about the Americans with Disabilities Act. This program instructs employers on the specifics of the law, and the complications involved in determining which employees qualify for ADA protection. In addition, this program provides defenses to discrimination claims, an explanation of reasonable accommodation and  more...

Human Resource Law Equal Employment Opportunity Law ...Human Resource Law: Equal Employment Opportunity Law defines the Equal Employment Opportunity (EEO) laws that affect all aspects of employment. This program details how EEO laws are enforced and provides guidelines to comply with EEO regulations. In addition, this program addresses employer defenses to discrimination claims, grounds for employee cases, and the Equal Employment Opportunity  more...

Human Resource Law Family Medical Leave Act ...Human Resource Law: Family and Medical Leave Act, you will learn the provisions of the Family and Medical Leave Act (FMLA), and how to administer FMLA leave. You will learn which events qualify an employee for FMLA leave and the actions employers should avoid taking when protecting an employee's rights to FMLA leave. In addition, you will learn job restoration rules, how the FMLA is enforced,  more...

Human Resource Law Fair Labor Standards Act ...Human Resource Law: Fair Labor Standards Act, you will learn the provisions of the Fair Labor Standards Act (FLSA), including which employers must comply with the law and which employees could be exempt from FLSA provisions. You will also learn the employee rights protected by FLSA, how the FLSA is enforced, and how employers can prevent employee claims. Learn To  more...

Human Resource Law Understanding Privacy Rights ...Human Resource Law: Understanding Privacy Rights," you will learn the laws that apply to employee and privacy rights in the workplace and how those laws might impact your company policies regarding searches, seizures, monitoring, and e-communications. You will also learn how, as an employer, you can protect employees' rights, how to conduct lawful e-communications, and how to minimize your  more...

360-Degree Feedback Experiencing 360-Degree Feedback ... In this simulation, you will meet with a Human Resource Manager to discuss rater selection and different rating biases. Throughout the coversation, you will be asked questions to test your understanding of the information. Unit 3: Receiving 360-Degree Feedback (1 - 2 hours) Identify the types of 360-degree feedback you can receive.  more...

360-Degree Feedback Implementing a 360-Degree Program ...In this simulation, you will meet with Robin Carlson, the Human Resources Director in Icon's San Francisco Computing Hardware and Software Division. As a Human Resources Manager, you are in charge of helping the division implement a 360-degree feedback program to evaluate employee performance. The program will first be run as a pilot program in the Marketing department. Robin has asked to meet  more...

360-Degree Feedback Max the Benefits of 360-Degree Feedback ...tion, you will meet with John Cunningham, the Director of Human Resources in Icon a a s San Francisco Computing Hardware and Software Division. As a Human Resources Manager, you are in charge of implementing a 360-degree feedback program, and John wants to make sure you have correctly planned how to enhance the use of the feedback at the end of the program. He will ask you a series of  more...

Decision Making Problem Solving Problem Solving Fundamentals In Decision Making & Problem Solving: Problem Solving Fundamentals, you will learn to use a systematic approach to solve problems. In this program, you will face several problems in your organization and successfully use your problem solving skills in order to produce a positive outcome. Learn To Identify different ways problems can be handled.  more...

Succession Planning Setting Up a Succession Planning Program Succession Planning: Setting Up a Succession Planning Program focuses on putting your Succession Plan on paper and into action. It begins with guidelines on writing a mission statement, policy and procedures, identifying target groups and other issues such as legal considerations. It then provides comprehensive guidelines on all aspects of rolling out your plan, how to communicate and provide  more...

Business Problem Solving Problem Solving Fundamentals ...lation at the end of this unit, you will meet with Icon's Human Resources Director, Ronald Spear to supplement the recent seminar you attended about effective problem solving techniques. Ronald will ask you a series of questions to help you better understand the right and wrong ways to react to problems and the best ways to approach solving a problem. Unit 3: Problem Solving in the Corporate  more...

Employee Performance Providing Feedback ...ll meet with John Cunningham, one of Icon International's Human Resources Assistants, to explore the benefits providing constructive feedback. Unit 2: The Processes for Providing Feedback (0.5 - 1 hour) Provide feedback to teams in an appropriate manner. Follow the process for providing positive feedback. Follow the  more...

Essentials of Management Succeeding as a New Manager ... you will meet with Carla Jackson, an Assistant in Icon's Human Resources Department. Through your questions, you will learn about the importance of having the right attitude as a manager, the different methods of management, how to develop your own management style, and what to expect when people learn that you are a new manager. Unit 2: Making a Positive First Impression (0.5 - 1 hour)  more...

Essentials of Management Creating a Positive Workplace ..., you will meet with Carla Jackson, an Icon International Human Resources Assistant, to discuss the benefits of a positive workplace, how an employee's positive or negative attitude can affect the workplace, and how to promote a positive workplace. Unit 2: Encouraging Positive Behavior (0.5 - 1 hour) List the five needs of every individual as stated in Maslow's  more...

Essentials of Management Maintaining a Productive Workplace ...mulation, you will meet with Carla Jackson, one of Icon's Human Resources Assistants, to discuss productivity. Through your questions, you will learn how to measure productivity, the two factors that influence productivity, and ways to maintain a productive workforce. Unit 2: Identifying Ways to Improve Productivity (0.5 - 1 hour) Ask six questions that will help you  more...

Change Management Managing Change ...g position. You are meeting with them and the Director of Human Resources to discuss the perceived effects the change will have on the department and its employees. Unit 3: Monitoring a Change (0.5 - 1 hour) Identify why employees resist change. Manage the tension caused by change. Help employees avoid complacency.  more...

Change Management Adapting to Change ...will meet with Carla Jackson, one of Icon International's Human Resources Assistants. You will discuss the truths about change, the difference between change and transition, and the transition process. Unit 2: Responding to Change (0.5 - 1 hour) Identify four factors that affect your response to change. List three reactions people have to  more...

Facilitation The Facilitation Process ...lation, you will meet with John Cunningham, one of Icon's Human Resources Assistants. John has served as a facilitator for several departments at Icon. Today, John will give you a series of exercises that require you to think about how you should prepare to facilitate. Unit 3: Guiding the Meeting (0.5 - 1 hour) Open a meeting effectively. Apply  more...

Total Quality Management Fundamentals ... In this simulation, you will meet with Patty Chen, Human Resources Manager, and Dean Kramer, Engineer. You have been asked by Patty to implement TQM into your department as a test run. If you can utilize TQM successfully, you will be asked to apply your strategies to other departments. However, if you do not prove to have the necessary knowledge, TQM will not be implemented anywhere for  more...

Facilitation Facilitating Challenging Situations ...lation, you will meet with John Cunningham, one of Icon's Human Resources Assistants. Since John has a strong background in the area of facilitation, he is anxious to pass his knowledge on to you. Through your questions, you will learn the main types of difficult team members, the most effective techniques used to facilitate difficult team members, and the techniques used to avoid conflict with  more...

Correcting Performance Problems Disciplining Employees ... In this simulation, you will meet with Carla Jackson, a Human Resources Assistant, to discuss the performance of one of your Account Executives, Eric Pullman. Eric has had problems correctly completing the order forms for his sales transactions, which could be deemed as a failure to meet Icon's quality standard. If you determine there is sufficient cause to take action with Eric, you must  more...

Managing the Expert Developing a Successful Environment ...kly basis for the past two and a half years. As the VP of Human Resources, you have had a rather hands-off strategy in managing Barbara. However, due to the strong desire among members of middle management to have access to a life coach, your department plans to develop and implement an in-house program to meet that demand and Barbara's role will be lessened. A few HR employees will undergo a  more...

Business Ethics Managerial Business Ethics ... management style. Identify common human resource issues. Identify criteria used to handle ethical issues where all solutions violate ethical principles. Simulation Overview: In this simulation, you will meet with Caroline Harris, a District Sales Manager, and Maggie Roberts, a Senior Account Executive,  more...

Operations Management Operations Components ... Select your responsibilities concerning Human Resources and job design operations. Identify common problems in facility layout operations. Match the qualitative methods of forecasting with their definitions. Match the strategies for managing your supply chain with their definitions.  more...

Managing Generations in the Workplace Generations Working Together ... of coach for the Management department. John Cunningham, Human Resources Assistant, and Sara Hernandez, Human Resources Assistant, will be asking you questions to assess your potential as a coach in Icon International. Unit 2: Developing Intergenerational Teams (1 - 2 hours) Identify guidelines that a member of Generation X can use to manage Boomers and Builders.  more...

Managing Generations in the Workplace Recruitment Retention ... In this simulation, you will meet with John Cunningham, Human Resources Assistant with Icon International. You are a new recruit in Icon a a s Human Resources department and he will be meeting with you as part of the orienting process. He will specifically test your understanding of generations in the workplace. Unit 2: Retaining the Generations (1 - 2 hours)  more...

Organizational Crisis Mgmt Resolving Crises in Organizations ...mulation, you will meet with Travis Peterson, Director of Human Resources, Carolyn Harrison, Communications Assistant, and Paul White, Project Manager to discuss ways in which Icon can improve its handling of communications during crisis situations. This is something Icon has not done well in the past, and management has decided to be better prepared to handle a potential crisis situation. As a  more...

HIPAA Privacy Health Care Employees ...number of informative HIPAA seminars with Helen Atkinson, Human Resources Manager, but you will both require several more training sessions before you are certified by HIPAA. Unit 3: HIPAA and Privacy Policy (1 - 2 hours) Identify characteristics of notice. Identify core elements of a valid authorization. Identify  more...

HIPPA Security Awareness Part 1 Intro for End Users ...rd-party billing companies, clearinghouse staff, staff of Human Resources, Business Associates, and Benefits departments. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: HIPAA Security Introduction (1 - 2 hours) Identify the aims of  more...

HIPPA Security Awareness Part 2 Security Safeguards for Practitioners ...anizations are Business Associates, including managers of Human Resources and Benefits departments. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: Administrative Safeguards and Policies (0.5 - 1 hour) Identify key areas addressed by  more...

Project Management Human Resource Management ...Human Resource Management, you will learn how to manage the human resources within a project, including how to utilize the skills and abilities of each project team member and the characteristics and qualifications that effective project managers possess. You will also learn about the importance of proper planning before assembling a project team, as well as the process for acquiring effective  more...

Project Leadership Leading the Project Team ... : In this simulation, you will be meeting with Icon's Human Resources Director, Lori Myers. In order to help you prepare for your responsibilities leading a project team, Lori will ask you series of questions about the kinds of characteristics, skills, and leadership styles that a good project team leader should exhibit. Unit 2: Prioritizing and Completing Projects (0.5 - 1 hour)  more...

Managing IT Projects Project Planning Execution ...Project managers must develop and maintain plans for both human and resource management, as well as for communication, risk, and procurement. With proper planning in place, the project can be executed. Learn To Identify features of a work breakdown structure. Identify methods for resource scheduling and acquisition.  more...

Team Participation Team Communication ...will meet with Carla Jackson, one of Icon International's Human Resources Assistants. You will discuss various aspects of team communication, identify why silence may actually communicate a message, and what factors cause breakdowns in team communication. Unit 2: Verbal Communication (0.5 - 1 hour) List the three levels of verbal communication.  more...

Team Participation Resolving Conflict in Teams ...on, you will be meeting with Carla Jackson, one of Icon's Human Resources Assistants, to discuss team conflict. Through your questions, you will identify the symptoms of conflict, how conflict affects team members, and the relationship between the content and the process of team conflict. Unit 2: The Nature of Team Conflict (0.5 - 1 hour) List the three sources of  more...

Virtual Teams The Fundamentals ...mulation, you will meet with Carla Jackson, one of Icon's Human Resources Assistants, to discuss working in an alternative office. Carla is interested in working from her home one or more days during the week. She has had an interest in telecommuting for several months, but she has concerns about whether management will support her decision. It is your responsibility to discuss the challenges  more...

Organizational Learning Deploying a Knowledge Mgmt System ...t a pilot project. In this Simulation, you are manager of Human Resources with Antigua and are meeting with Carol Chung, Editor in Chief of Global Book Encyclopedia, Ronald Spear, one of Icon a a s Integration executives, and Amanda Douglas, project manager for Icon a a s Marketing department. In this meeting, you will follow the six steps to develop a pilot project effectively. Unit 2:  more...

Site Server 3 0 Commerce Solutions - Part 1 ...ce site. Identify types of payment technology. Identify human factors that influence site design. Identify issues that should be addressed during the conceptual design of an e-commerce site. Identify characteristics of a well-constructed logical design. Identify considerations related to physical design. Sequence the steps taken when conducting a site performance assessment. Identify  more...

SAP R 3 3 0 Fundamentals ... Identify the standard modules (Workflow Management, Human Resources, Finance and Accounting, and Logistics) and their areas of application to process business data. Understand the modular structure of the R/3 system and its capability to surpass the boundaries between departments within a company. Understand how the integrated R/3 3.0 modules work together and support the  more...

Project Management PMBOK Third Edition Aligned Series The Project Management (PMBOK Third Edition Aligned) Series includes the following courses: Project Management: Project Management Framework Project Management: Project Management Processes Project Management: Project Integration Management Project Management: Project Scope Management Project Management: Project Time Management Project Management: Project Cost Management  more...

Self Development Balancing Your Personal Professional Life ...tion, you will be meeting with Louis Scott, one of Icon's Human Resources Assistants. Through your questions, you will learn what signs indicate imbalance in your life, what elements make up a balanced life, and what obstacles can prevent balance in your life. You will also identify why you need to examine your priorities, why you should be concerned about the stress in your life, and why you  more...

SAP R 3 Structure Operation This course describes the structure of the R/3 System and how it works. The SAP R/3 System explains what SAP R/3 means, and describes the kinds of companies in which it can be used, as well as the system architecture on which it is based. Additionally, it will describe how the trainee will be introduced to R/3 as an integrated system, as well as its organizational structure, and components. The  more...

E-Business Part 4 Securing Your Infrastructure ...ain Internet challenges to e-Business. a Identify human factors that affect e-Business security. a Identify the features of authorization in e-Business. a Identify e-Business authentication methods. a Identify password policies. a Identify the functions of data encryption in e-Business. a Identify basic encryption techniques. a Identify  more...

Executive Level Leadership Becoming an Executive Leader ...you will meet with John Cunningham, the Vice President of Human Resources for Icon's Telecommunications Division. Currently, there is a Director of Marketing position open, so this meeting with John will be an opportunity for you to demonstrate how prepared you are to move into such a position. If you're able to establish that you have a solid understanding of executive leadership, you'll be  more...

Succession Planning Elements Approaches ... Approaches, places Succession Planning in the context of Human Resources practice in general and presents various definitions of Succession Planning. Its principal goal is to present the learner with the solid case for implementing a Succession Plan within their organization and the challenges to doing so. It covers the characteristics of effective Succession Planning programs and the phases  more...

Mentoring Implementing a Formal Mentoring Program ...sions and departments to create a mentoring program. As a Human Resources Representative working on a team to familiarize departmental heads with the new policy, you are meeting with Ronald and Mary to help them understand what mentoring entails. Your goal is to convince them of the importance of establishing a mentoring program by explaining the benefits of a program, answering their  more...

Managing Generations in the Workplace Understanding the Generations ... In this simulation, you will meet with John Cunningham, Human Resources Assistant at Icon International, to discuss managing and motivating cross-generational teams. Unit 2: The Differences Between the Generations (1 - 2 hours) Differentiate between the core values of the Builder generation and the Boomer generation. Differentiate between the  more...

ISO 9001 2000 Implementing Standards ... Identify requirements of Clause 6.2: Human Resources. Identify requirements of Clause 7.5: Production and Service Provision. Identify requirements of Clause 8.1. Audience Members of Corporate Management, Management Representatives, Directors of Quality Assurance, and Production Managers interested in the  more...

Human Resource Law Series ...Human Resource Law Series includes the following courses: Human Resource Law: Management a a s Role Human Resource Law: Americans with Disabilities Act Human Resource Law: Equal Employment Opportunity Law Human Resource Law: Family and Medical Leave Act Human Resource Law: Fair Labor Standards Act Human Resource Law: Understanding Privacy Rights To review individual course  more...

E-Learning Essentials Pt 1 - E-Learning and Successful Strategy This Course is designed to cover the broad offerings within the scope of e-learning and the various challenges that arise in implementing an e-learning solution. It places e-learning within the context of learning and knowledge management and the role of e-learning in harnassing an organizations's intellectual and human assests. The course covers the importance of a clear and effective strategy in  more...

The Reasons Why Diversity Matters Imagine, for a minute, a workplace where everyone is the same. All of the workers are of the same ethnicity, gender, educational background, and socioeconomic standing. With a team full of people essentially cut from the same cloth, where do the new ideas come from? How will the company ever be able to see things from a different point of view? Without diversity in the workplace, companies run the  more...

Changing Corporate Culture To instill an appreciation of diversity within a company is a difficult task. It requires changing existing views and practices that until now have defined the workplace. You can overcome ingrained attitudes by learning how a diversity initiative differs from federal mandate, why some workers will object to the concept of diversity, and how to handle their opposition. This course describes the  more...

Planning a Diversity Initiative Organizations often rave about the great job they do at managing diversity; however, diversity isn't something that needs to be managed. Rather, diversity is an initiative that must permeate the company culture to be truly successful. Perhaps you've asked yourself, "How can I create an environment in which all team members, with their diverse backgrounds, can contribute to their full potential?"  more...

Diversity the Future Employers must understand the ways in which the idea of diversity will continue to expand in the years to come. They need to prepare for demographic changes that will alter both the definition of corporate culture and practices for hiring, retention, and interaction with the company. This course explores the need for a holistic approach to workplace diversity, and the effects of incorporating a  more...

Program Planning The planning phase in PMI's?? PMBOK?? is considered one of the most important phases; without a properly defined plan your projects have a much greater chance of not succeeding. This assumption can also be made for program management; however, with program management, an entire program can fail, which could include several projects. The cost and loss of benefits that are associated with a failed  more...

Making Telephone Calls Count ...y's automated world, sometimes, just the act of getting a human being on the other end of the telephone can be quite a challenge. While automated voice attendants can be annoying, so is getting a person on the other end completely devoid of personality and knowledge. As a society, Americans are becoming more accepting of automated voice attendants. They're everywhere. When a customer calls you  more...

Online Recruiting When the television first came on the market, few people could afford one. The picture and sound were poor, and nobody ever expected it would put radio entertainment shows practically out of business. But it did. It revolutionized the way people were entertained and informed. The Internet is similarly changing the world. The Internet and technology are changing the way people do business, shop,  more...

Facilitating Effective Hiring The most important part of recruiting is choosing the right candidate to help your business prosper and grow. The company's recruiter is the front line to finding quality employees. Keys to facilitating effective hiring decisions include thinking through the hiring process, having a well thought-out job description, and using sound screening practices. These activities are an intrinsic part of the  more...

Retention Once you get those hard-to-find quality employees, the hard work of keeping them begins. During times of low unemployment, you very much want to avoid the costs of high turnover. Developing strategies to keep those valuable employees is a must and should be a part of your recruiting strategy. In this course, you will explore reasons employees leave and the many ways you can prevent most attrition  more...

Bloodborne Pathogens ... * Bloodborne Pathogens * Hepatitis B * Human Immunodeficiency Virus (HIV) * Modes of Transmission * Vehicles of Transmission * Universal Precautions * Reducing the Risk * Signs, labels, and color coding * Exposure Incident Procedures * Specific Exposure Procedures * Emergency Procedures SEAT TIME: This course has been  more...

SAP HR101 - Human Resources - Personnel Administration ...ourse teaches the most common end user functions in SAP's Human Resources - Personnel Administration module. This simulation course is a basic requirement for everyone wanting to work with SAP's Human Resource modules. Course Goal: - Learn how to work with positions, jobs, organizational units - Learn basic HR transactions such as hire, retire, promote, salary raise, change  more...

SAP HR102 - Organizational Management ...ourse teaches the most common end user functions in SAP's Human Resources - Organizational Management module. This course is a basic requirement for everyone wanting to work with SAP's Human Resource module. Course Goal: -Introduction to Organizational Management and Planning -Learn how to work with Organization and Staffing transaction PPOME -Create jobs, positions organizational  more...

SAP HR103 - Organizational Management Reporting ...used reports and reporting features for end user in SAP's Human Resources - Organizational Management module. This course is a basic requirement for everyone wanting to work with SAP's Human Resource module. Course Goal: - Introduction to Organizational Management Reporting - Learn about Evaluation Paths - Org. structure reporting, vacant positions, job descriptions PD Graphics  more...

SAP HR100 Personnel Organizational Management Overview ...Human Resources - Personnel Management module. This overview course is a basic requirement for everyone wanting to work with SAP's Human Resource module. Course Goal: - Personnel management overview - Organizational management & personnel administration - Recruitment & additional HR components - Reporting & authorizations Release: ECC 6. 0 (newest SAP release) Audience: -  more...

SAP HR300 - Basic Payroll ...teaches the most commonly used transactions used in SAP's Human Resources - Payroll component. This course is a basic requirement for everyone wanting to work with SAP's Human Resource module. Course Goal: - Introduction to Payroll - Learn how to run a payroll process - Understand the functions of Payroll Areas, Schemas, InfoTypes - Process Payroll simulations and corrections - Post  more...

HR401 - SAP Employee Self-Service ESS ... requirement for every person that uses the ESS Portal or Human Resource Professional. Course Goal: - Learn how to maintain your own employee data and search other employees' information - Enroll in benefits, maintain family members and emergency contacts - Review your pay slips and compensation statements - Record your own working time, request leaves and review your time  more...