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Administrative Professionals Putting Your Best Foot Forward

Administrative Professionals: Putting Your Best Foot Forward
As an administrative professional, there are many skills and competencies you must master, ranging from organizational skills to technical aptitude. In order to be truly successful, though, you must also master other essential skills like the ability to gain the trust, respect, and admiration of your boss and colleagues. You must
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Administrative Professionals Putting Your Best Foot Forward
Screening Applicants for Interviewing

Screening Applicants for Interviewing
Finding the right person for the job takes a lot of work, and much of this work is done prior to the actual interview. Before you can even start looking for candidates, you need to create a description of the job you want to fill. How would you interview someone if you didn't know the responsibilities required for the job? A good job description, based
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Creating a Business Execution Culture

Creating a Business Execution Culture
In today's fast-paced, high tech world, change comes more rapidly than ever before. Businesses must be in a state of constant evolution and continuous improvement just to keep up. An organization's ability to execute is paramount to its survival. After all, how can a company be constantly evolving and improving if no one within the organization is
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Managing and Rewarding Top Performers

Managing and Rewarding Top Performers
Does your company have a policy in place for hiring and retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and
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Becoming a Manager Leading and Communicating

Becoming a Manager: Leading and Communicating
Employees want decisive leadership from their managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and
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Introduction to Internal Auditing

Introduction to Internal Auditing
Surprises can be very costly to a company. Developing in-house strategies to ensure that internal processes are being followed and quality expectations are being met is a powerful tool for avoiding surprises. This course, Introduction to Internal Auditing, will introduce you to internal auditing strategies and techniques that help accomplish this end.
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Principles of Internal Auditing

Principles of Internal Auditing
This course will take you to the heart of internal auditing, and provide you with a solid foundation of knowledge and skills. You will learn about the issues, applications, and management strategies relating to the internal audit. You will also learn techniques for taking corrective action and wrapping-up an audit.
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Introduction to External Auditing

Introduction to External Auditing
Do you know what external auditing is and why it's important? Do you know that external auditors are subject to some of the most stringent legal responsibilities of any profession? This course will introduce you to the terminology, concepts, strategies, and techniques to promote effective and efficient auditing practices. You will also learn some of the
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Principles of External Auditing

Principles of External Auditing
The thought of an external auditor coming to your company may make you feel uneasy. This course will help you understand how external auditors and companies work together to ensure an accurate audit report. This course will familiarize you with terminology, concepts, strategies, and techniques that are specific to external auditing and its practice. You can
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Creating and Analyzing an Operating Budget

Creating and Analyzing an Operating Budget
Working without a well thought-out operating budget can be compared to playing Pin the Tail on the Donkey. Although a company might know the direction in which it wants or needs to go, without a budget it must simply feel around in the dark and hope it comes close to its target. Unfortunately, if a business uses this approach, it will eventually
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Effective Budget Management

Effective Budget Management
A priority of effective budget management is to take steps to ensure that businesses create a manageable and controllable budget and to prevent cash crunch situations from developing. To effectively manage your budget, you need to understand the elements of the various budgets and understand the importance of ongoing monitoring and analysis of their individual
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Human Resources Fundamentals HRCI PHR

Human Resources Fundamentals (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR)
The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including core knowledge and concepts fundamental to the field of human resources. The HRCI certification examinations are widely
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Strategic Management HRCI PHR

Strategic Management (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR)
The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including strategic management. The HRCI certification examinations are widely recognized as the industry standard for evaluating HR
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Affirmative Action and the EEO HRCI PHR

Affirmative Action and the EEO (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR)
The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee rights, such as equal employment opportunity (EEO) and affirmative action (AA). The HRCI
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Employment Management HRCI PHR

Employment Management (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR)
The Human Resource Certification Institute's (HRCI) certification examinations, HRCI/PHR (Professional in Human Resources certification), cover a broad range of workforce planning and employment issues, including legislation affecting employee and consumer rights, and matters of
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Recruiting and Selecting Candidates HRCI PHR

Recruiting and Selecting Candidates (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR)
The Human Resource Certification Institute's (HRCI) certification examinations, HRCI/PHR (Professional in Human Resources certification), cover a broad range of workforce planning and employment issues, including the recruitment and selection of new employees. The
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Developing Employees HRCI PHR

Developing Employees (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR)
The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the theories and applications of employee training and training program development. As a human resources professional, you are
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Developing Human Resources HRCI PHR

Developing Human Resources (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR)
The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including human resources development and performance management. As a human resources professional, you are responsible for
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Compensating Employees HRCI PHR

Compensating Employees (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR)
The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the theories and applications associated with effective compensation. As a human resources professional, you are responsible
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Programs to Benefit Employees HRCI PHR

Programs to Benefit Employees (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR)
The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the work rules and practices that apply to employee benefit programs. As a human resources professional, you are
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Employment Relations HRCI PHR

Employment Relations (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR)
The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry
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Sexual Harassment at Work HRCI PHR

Sexual Harassment at Work (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR)
The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including issues related to the prevention of discrimination and harassment. The HRCI certification examinations are widely
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Non-Unionized Workplaces HRCI PHR

Non-Unionized Workplaces (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR)
The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry
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Unionized Workplaces HRCI PHR

Unionized Workplaces (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR)
The Human Resource Certification Institute's (HRCI) certifications, including PHR (Professional in Human Resources), cover a broad range of workforce planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are
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Health and Safety in the Workplace HRCI PHR

Health and Safety in the Workplace (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR)
The Human Resource Certification Institute's (HRCI) certification examinations, HRCI/PHR (Professional in Human Resources certification), cover a broad range of workforce planning and employment issues, including legislation affecting employee safety and health. The
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Risk Assessment and Prevention HRCI PHR

Risk Assessment and Prevention (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR)
The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including issues in risk assessment and prevention. The HRCI certification examinations are widely recognized as the industry
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Tests for Variances and Proportions

Tests for Variances and Proportions ASQ Six Sigma Black Belt (SSBB)
As a Six Sigma team moves into the Analyze phase of a project, team members begin analyzing the information and data collected in the earlier phases. During the Analyze phase, Six Sigma teams identify possible sources of variation, underlying root causes, and areas for improvement. It is here where assumptions or hypotheses
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Processes and Customer Analysis in Six Sigma Projects

Processes and Customer Analysis in Six Sigma Projects ASQ Six Sigma Green Belt (SSGB)
A process is a means of creating and delivering products and services needed by customers. According to Takashi Osada, Japanese author and quality pioneer, "if the process is right, the results will take care of themselves." By Six Sigma standards, a "right process" is one that creates and delivers
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Six Sigma Process Improvement

Six Sigma Process Improvement
In the world of business you cannot expect faulty processes to deliver outstanding organizational results. Six Sigma offers many ways to improve your organization's processes, based on your priorities and business requirements. Whenever you delve into process improvement, you have the option to create new processes altogether or replace old processes with new
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Six Sigma Projects and Project Teams

Six Sigma Projects and Project Teams
"Managers are people who do things right, while leaders are people who do the right thing," says Warren Bennis, Ph.D. in his book "On Becoming a Leader." Champions are leaders. Selecting the right Six Sigma projects and the right people, and leading them to achieve business goals, is vital to the leadership of Champions.
This course deals with these
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Being an Effective Team Member

Being an Effective Team Member
A truly effective team is equal to more than the sum of its parts. And it takes the dedication of every member of the team. Effective team members go beyond themselves and their personal desires and goals. If you want to be an effective team member, your challenge is to put the team first, which means maximizing your contributions to help the team accomplish
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Effective Team Communication

Effective Team Communication
Regardless of how talented the individual members of your team are, they can only get your team so far alone. To maximize their potential, teams rely on the participation, input, and opinions of all team members. Learning to speak up and encouraging others to open up are important to a team's success. Effective communication is the fuel that will keep your team
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ABAP Fundamentals

ABAP Fundamentals SAP
To recognize the basic features of ABAP, including the workbench and ABAP tools, and to learn how to create a domain, a data element, and a table.
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Project Management Fundamentals

Project Management Fundamentals
The evolution of business strategies has increased the importance of management having a thorough understanding of the products they produce. More and more employees are getting promoted from within to become project managers as they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper
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Launching a Successful Team

Launching a Successful Team
Leading successful teams is an art, and team leaders can face many challenges when trying to optimize team performance. Whether you're a current team leader or simply someone who would like to develop the skills that would make you a strong candidate, you need to know certain things about how teams function and what it takes to develop a high-performance team.
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Discover Word 2007 Level 4

Discover Word 2007: Level 4 Microsoft
Discover Word 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Word 2007. Word 2007 builds on the word processing features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover word processing concepts, document
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Discover Word 2007 Level 3

Discover Word 2007: Level 3 Microsoft
Discover Word 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Word 2007. Word 2007 builds on the word processing features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover word processing concepts, document
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Discover Word 2007 Level 2

Discover Word 2007: Level 2 Microsoft
Discover Word 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Word 2007. Word 2007 builds on the word processing features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover word processing concepts, document
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Discover Word 2007 Level 1

Discover Word 2007: Level 1 Microsoft
Discover Word 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Word 2007. Word 2007 builds on the word processing features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover word processing concepts, document
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Discover Powerpoint 2007 Level 3

Discover Powerpoint 2007: Level 3 Microsoft
Discover PowerPoint 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft PowerPoint 2007. PowerPoint 2007 builds on the presentation features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover
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Discover Powerpoint 2007 Level 2

Discover Powerpoint 2007: Level 2 Microsoft
Discover PowerPoint 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft PowerPoint 2007. PowerPoint 2007 builds on the presentation features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover
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Discover Powerpoint 2007 Level 1

Discover Powerpoint 2007: Level 1 Microsoft
Discover PowerPoint 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft PowerPoint 2007. PowerPoint 2007 builds on the presentation features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover
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Discover Outlook 2007 Level 3

Discover Outlook 2007: Level 3 Microsoft
Discover Outlook 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Outlook 2007. Outlook 2007 is a desktop information management program that combines e-mail, scheduling features, task management, and contact management. Outlook 2007 also contains collaboration tools, so information can be shared more effectively.
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Discover Outlook 2007 Level 2

Discover Outlook 2007: Level 2 Microsoft
Discover Outlook 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Outlook 2007. Outlook 2007 is a desktop information management program that combines e-mail, scheduling features, task management, and contact management. Outlook 2007 also contains collaboration tools, so information can be shared more effectively.
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Discover Outlook 2007 Level 1

Discover Outlook 2007: Level 1 Microsoft
Discover Outlook 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Outlook 2007. Outlook 2007 is a desktop information management program that combines e-mail, scheduling features, task management, and contact management. Outlook 2007 also contains collaboration tools, so information can be shared more effectively.
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Discover Access 2007 Level 3

Discover Access 2007: Level 3 Microsoft
Discover Access 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Access 2007. Access 2007 builds on the database capabilities of previous versions of the software program to provide powerful tools that enable you to organize and manage database information as well as create your own custom applications. In Discover
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Discover Access 2007 Level 2

Discover Access 2007: Level 2 Microsoft
Discover Access 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Access 2007. Access 2007 builds on the database capabilities of previous versions of the software program to provide powerful tools that enable you to organize and manage database information as well as create your own custom applications. In Discover
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Discover Access 2007 Level 1

Discover Access 2007: Level 1 Microsoft
Discover Access 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Access 2007. Access 2007 builds on the database capabilities of previous versions of the software program to provide powerful tools that enable you to organize and manage database information as well as create your own custom applications. In Discover
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Discover Excel 2007 Level 4

Discover Excel 2007: Level 4 Microsoft
Discover Excel 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Excel 2007. Excel 2007 builds on the spreadsheet capabilities of previous versions of the software program to provide powerful tools for creating and sharing professional worksheets through a fresh and efficient new look. Topics cover basic spreadsheet
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Discover Excel 2007 Level 3

Discover Excel 2007: Level 3 Microsoft
Discover Excel 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Excel 2007. Excel 2007 builds on the spreadsheet capabilities of previous versions of the software program to provide powerful tools for creating and sharing professional worksheets through a fresh and efficient new look. Topics cover basic spreadsheet
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Discover Excel 2007 Level 2

Discover Excel 2007: Level 2 Microsoft
Discover Excel 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Excel 2007. Excel 2007 builds on the spreadsheet capabilities of previous versions of the software program to provide powerful tools for creating and sharing professional worksheets through a fresh and efficient new look. Topics cover basic spreadsheet
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Discover Excel 2007 Level 1

Discover Excel 2007: Level 1 Microsoft
Discover Excel 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Excel 2007. Excel 2007 builds on the spreadsheet capabilities of previous versions of the software program to provide powerful tools for creating and sharing professional worksheets through a fresh and efficient new look. Topics cover basic spreadsheet
more...
Workplace Conflict Strategies for Resolving Conflict

Workplace Conflict: Strategies for Resolving Conflict
Whether you like it or not, conflict is an inevitable part of life. So learning to deal with it effectively is a key skill. The more quickly and effectively you can resolve a conflict, the sooner you can get on with more productive activities in your day. Additionally, each successfully resolved conflict will lead to more confidence and
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Interpersonal Communication Being Approachable

Interpersonal Communication: Being Approachable
Walking into a meeting surrounded by unknown faces, going to conferences, attending work events, starting a new job, and even going to social gatherings can be daunting, especially if you don't know anybody who will be there. Perhaps you worry about being ignored or not connecting with anyone and dread that awkward feeling of standing alone,
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Interpersonal Communication Communicating Assertively

Interpersonal Communication: Communicating Assertively
Effective communication in the workplace can be a balancing act. If you're too passive, you may have trouble getting others to do what you want. If you're too aggressive, you may turn people off. Getting what you want in the workplace requires a balance of assertiveness without aggressiveness. This course will guide you as you move into
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Using Emotional Intelligence on the Job

Using Emotional Intelligence on the Job
Putting emotional intelligence to work is an emerging trend in the corporate world. Developing the best talents in executives, managers, and employees throughout the organization has become vital to workplace success. Intellectual knowledge is no longer enough; you must also have the interpersonal competence that comes with emotional intelligence. In
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Improving Your Emotional Intelligence Skills Self-Awareness Self-Management

Improving Your Emotional Intelligence Skills: Self-Awareness & Self-Management
Emotional intelligence is the ability to recognize and deal with emotions in a healthy and productive manner. Many people don't realize that their emotions are determined by what they think, and that concrete self-management techniques exist for gaining control of feelings. Emotional intelligence involves being
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Record Retention

Record Retention
Does your company have a formal policy for how to retain and dispose of its records? Do you know what records you need to retain, how long you should retain them for, and which disposal techniques you should use? Following the Arthur Andersen case, many companies are reexamining what documents they keep and how long they must keep them. Having a carefully planned and
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Stakeholders and the Communications Management Plan

Stakeholders and the Communications Management Plan PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned
Experts say that up to 90 of a project manager's time is spent communicating, whether it's with external stakeholders, members of the project team, suppliers, or other managers within their organizations. That
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Quality Assurance and Quality Control

Quality Assurance and Quality Control PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned
There is no question that project quality is essential in ensuring project success; a quality management plan identifies quality requirements and provides all project stakeholders with documented guidelines for delivering a
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Getting Results without Authority Building Relationships and Credibility

Getting Results without Authority: Building Relationships and Credibility
How can you get results if you don't have authority? Cultivating relationships and establishing credibility are necessary, because they allow you to influence others. If you have effective influencing skills, you'll be able to get what you need or want from others whether it's your boss, a peer, or someone in a
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Getting Results without Direct Authority Influencing Your Boss

Getting Results without Direct Authority: Influencing Your Boss
The idea that you can influence your boss may seem at odds with a traditional view of the boss-employee relationship. But you know best how you want to be managed to reach your goals, and if you focus on building a partnership with your boss, you will find that you have more influence than you think. In this course, you'll learn
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Understanding the Risks of Using Internet Media Electronic Communications

Understanding the Risks of Using Internet Media & Electronic Communications
Regular use of the Internet and electronic communications is a way of life for most people, as technology makes it easier to communicate with coworkers, clients, family, and friends. The near constant availability of e-mail, social and professional networking web sites, personal digital assistants (PDAs), cell
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Working for Your Inner Boss Personal Accountability

Working for Your Inner Boss: Personal Accountability
Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss.
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Goals and Setting Goals

Goals and Setting Goals
Most achievements, great or small, begin with an important first step: setting a goal. A clearly defined, attainable goal embodies a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A
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Pursuing Successful Lifelong Learning

Pursuing Successful Lifelong Learning
Today's successful individual understands that the business world is constantly changing the way people work and the way work is accomplished. How often have you heard these terms: lifelong learning, self-directed learning, continuous learning, and knowledge worker? If you wonder what these terms really mean, why they are important, and how you rate as a
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Equal Employment Opportunity Discriminatory Practices in Hiring

Equal Employment Opportunity & Discriminatory Practices in Hiring
Think about the last time you conducted an employment interview. Did you pay attention to the types of questions you asked the applicants? If not, you may have requested information prohibited under antidiscrimination laws. It is essential to know the types of questions that can, and cannot, be asked in order to avoid charges
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Effective Interfunctional Relationships

Effective Interfunctional Relationships
Whom did you talk with at work this week? To accomplish your goals in today's workplace, you not only have to interact with personnel in other departments, you often have to coordinate or even rely on them. Tasks are fluid and flow across functional boundaries. The products or services your company offers require a cooperative effort to produce. But by
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Effective Intercultural Relationships

Effective Intercultural Relationships
In a shrinking world, businesses operate across borders, whether they are borders between neighborhoods or borders between countries. All of these bordered areas, large and small, represent differing cultures. Whether comfortable or abroad, chances are, your business deals with people of varying cultures on a daily basis. In today's expansive work
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Preventing Fraud Abuse

Preventing Fraud & Abuse
Private investors and business entities lose millions of dollars every year to fraudulent schemes, such as embezzlement, false insurance claims, investment scams, and double billing. Through stepped-up government regulations and tough anti-fraud laws, the business world has come a long way in cracking down on fraud. However, there is still great need for employees at
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Sarbanes-Oxley What You Need to Know

Sarbanes-Oxley: What You Need to Know
Sparked by a wave of dramatic corporate and accounting scandals, the Sarbanes-Oxley Act was signed into law on July 30, 2002. The law is intended to protect investors by improving the accuracy and reliability of corporate disclosures required by law, and to enforce compliance by making both corporations and individuals accountable for their actions via
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Preparing a Business Case

Preparing a Business Case
Why put time and effort into preparing, writing, and presenting a business case for new projects? Why not just talk to the manager and get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding.
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Writing a Business Case

Writing a Business Case
Which would you rather do: prepare a business case for your latest project or go to the dentist? Given the choice, many of us would tend to choose the latter.
Whether you want to invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned,
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Discover Windows 7 Level 1

Discover Windows 7: Level 1 Microsoft
Discover Windows 7 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Windows 7. With Windows 7, everyday tasks are simpler. Learn how to scan all your open windows with Live Taskbar Previews. Find a file, connect to a network or use Snap to arrange a couple of windows side by side. All in just a few clicks. You will also
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Discover Windows 7 Level 3

Discover Windows 7: Level 3 Microsoft
Discover Windows 7 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Windows 7. With Windows 7, everyday tasks are simpler. Learn how to scan all your open windows with Live Taskbar Previews. Find a file, connect to a network or use Snap to arrange a couple of windows side by side. All in just a few clicks. You will also
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Discover Windows 7 Level 2

Discover Windows 7: Level 2 Microsoft
Discover Windows 7 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Windows 7. With Windows 7, everyday tasks are simpler. Learn how to scan all your open windows with Live Taskbar Previews. Find a file, connect to a network or use Snap to arrange a couple of windows side by side. All in just a few clicks. You will also
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Access to Employee Medical Exposure Records

Access to Employee Medical & Exposure Records
This course contains information regarding employee rights of access to medical and exposure records in order to promote the recognition of workplace hazards and subsequently reduce occupational disease. The content in this course is designed to comply with the intent of the applicable regulatory requirements. In this course, you'll learn about
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Identifying Your Customers Expectations

Identifying Your Customers' Expectations
Customers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see
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Using Surveys to Measure Customer Satisfaction

Using Surveys to Measure Customer Satisfaction
If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere.It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer
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Bridge the Expectations Gap

Bridge the Expectations Gap
You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing
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Leading a Customer-focused Team

Leading a Customer-focused Team
The quality of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed.This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The
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Building the Coaching Relationship

Building the Coaching Relationship
Establishing a positive and respectful coaching relationship is integral to the success of your coaching efforts. It lays the groundwork for accomplishing the goals you and your coachee set. This course highlights the importance of a strong coaching relationship. It describes how to establish rapport with your coachee by showing interest, finding common
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Using Different Coaching Styles

Using Different Coaching Styles
Every coachee has different needs, and an effective coach can identify those needs and tailor a coaching style to maximize results. Coaches typically use two general coaching styles directive and nondirective depending on their coachee's skill and motivation, as well as how far along they are in the coaching relationship. This course highlights the importance
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The Facilitator Role

The Facilitator Role
Tired of wasting time at meetings that take too long and get too little accomplished? Learn to facilitate meetings that are both productive and time efficient. In this course, you will explore the foundations of the art of group facilitation. You will define the role of a facilitator, so that you can easily differentiate between facilitated groups and democratic or
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Facilitative Fundamentals Tools and Techniques

Facilitative Fundamentals: Tools and Techniques
You're heading into a room full of people coming at a problem from totally different perspectives. What techniques and tools will you use to create the synergy necessary to complete your mission? What do you need to get started? This second course in "The Successful Facilitator" series provides you with tips and techniques that will help you
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Facilitating Meetings and Work Groups

Facilitating Meetings and Work Groups
This situation is most likely familiar. You dread holding a meeting so much that you have butterflies in your stomach. People showing up whenever they get there. Trying to get everyone to agree or make a decision takes hours of discussion. No one is willing to take responsibility for action items. In this course, you will learn to avoid these and other
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Facilitating Difficult Situations

Facilitating Difficult Situations
How do you deal with the group that has an exceptionally dominant person who doesn't let anyone else have say, or trivializes the contributions of others? How do you keep a faction from taking over? What is the best means of handling direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting
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Facilitative Tools and Formats Offering Options

Facilitative Tools and Formats: Offering Options
Looking for some alternatives to the standard work group format? Need to take a different approach to getting a problem resolved? Want to hold a meeting and no one's in the office? If any of these situations sound familiar, this course will provide you with some choices to meet your needs. In this course, you will explore alternatives to the
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Facilitative Leadership

Facilitative Leadership
Have you worked in this organization? You don't explain what you're doing because people will steal your ideas. It's best just to go along with whatever the majority wants, even if you can see some real problems down the road. No one will take responsibility for the results unless they're good, then everyone takes a share. If you've experienced any of these situations
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Managing Technical Professionals

Managing Technical Professionals
Managing a team of technical professionals presents some unique challenges for even the most talented manager. Whether you have a technical background or not, you'll need to apply organizational, motivational, and leadership skills to address those challenges successfully. You'll also need to build a foundation of mutual respect and trust. In this course,
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Mentoring Effectively

Mentoring Effectively
Perhaps your organization has asked you to help induct a new employee. Maybe a junior colleague has approached you for guidance. Or perhaps you want to "fast track" a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to
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Mentoring as a Manager

Mentoring as a Manager
Looking for ways to enhance your managing skills? In this course, you'll acquire expertise as a mentor that will benefit your employees, your organization, and your own career. You'll examine how mentoring differs from managing, and you'll brush up on essential communication skills. Finally, you'll learn to use mentoring to improve on team organization, dynamics, and
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Implementing a Mentoring Program for the Organization

Implementing a Mentoring Program for the Organization
Would a mentoring program give your employees the extra edge they need to succeed? In this course, you'll learn about the purposes, advantages, and procedures involved in developing a mentoring program. You'll examine the program coordinator's role and the guidelines that should be in place before the program begins. You'll learn about
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Achieving Success the Help of a Mentor

Achieving Success: the Help of a Mentor
Perhaps you want to ask an expert in your field or organization to mentor you. Maybe a manager has offered to guide you up the organization ladder. Or perhaps you're participating in an organizationwide mentoring program. Whatever the case, you'll want to make the most of having a mentor in your corner.
In "Achieving Success: the Help of a
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Mentoring On-line

Mentoring On-line
Rapid changes in the way organizations look and do business have generated a new business tool: e-Mentoring. Here's an opportunity to examine the challenges and advantages of e-Mentoring and explore how to adapt communication skills to electronic media. Learn how to grow and manage e-Mentoring relationships by effectively selecting and matching e-Mentors and prot g s,
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Responding to Business Crises

Responding to Business Crises
Your company may have a crisis. If so, what will it do? Your company's crisis preparations are now put to the test--a real test. Knowing how to respond to a crisis is vital to your company's well-being. It could mean the difference between your company surviving or not. In this course, you'll learn how to respond to business crises. There are three fundamental
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Recovering from Business Crises

Recovering from Business Crises
The crisis is contained and being effectively managed. Now it's time to move on. The first steps deal with communicating--to your employees and to the outside world. How and what you communicate can have significant repercussions. Miscommunication, or misleading communication, can actually lead to another kind of crisis. With the right intentions and actions,
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Building Positive Support for Change

Building Positive Support for Change
It's often said that people don't like change. But when it comes to organizational change, employees are genuinely interested in making things better an improvement in processes, systems, functions, or services most likely translates into direct improvements for the employee too. But employees cannot support change and recognize its benefits without first
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Maximizing Team Creativity

Maximizing Team Creativity
Is creativity within everyone's grasp? Does creativity come naturally within a team, or is this a skill that some learn and others don't? Like anything, creativity and innovation can flourish when cultivated with the right tools. This course discusses how to maximize team creativity. It explores the conditions in the work environment that help encourage team
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Identifying Project Risk

Identifying Project Risk PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned
The success of every project relies on a thorough investigation into all potential risks that face the project throughout its life cycle since every project involves some degree of risk. The rewards of investigating potential project
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Developing and Controlling the Project Schedule

Developing and Controlling the Project Schedule PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned
The project schedule is critical to project management. It determines the planned start and finish dates for project activities and milestones. It also confirms which activities are dependent on others, therefore
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Field Sales Foundations

Field Sales Foundations
Many field sales representatives are set loose on their assigned territories armed only with a few sales tips and some information about the products and services they're selling. This course builds the foundation for a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field Sales
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Preparing for Outbound Sales Calls

Preparing for Outbound Sales Calls
The most successful outbound sales calls begin long before the salesperson places the call. Successful inside selling is all about planning and being prepared. Being prepared means knowing what to expect from your customer and planning your responses. In this course, you will learn about the common perceptions customers have of salespeople. You will also
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Initiating Outbound Sales Calls

Initiating Outbound Sales Calls
Fifteen seconds doesn't sound like very much time, does it? As an inside sales consultant, you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the
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Completing Outbound Sales Calls

Completing Outbound Sales Calls
You might have heard the saying, "it ain't over 'til it's over." This is especially true with inside sales calls. To be a successful inside sales consultant, you need to know how to keep your customer's attention all the way through the close of the sale. In this course, you will learn strategies for contacting the decision maker and for dealing with
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Preparing for Inbound Sales Calls

Preparing for Inbound Sales Calls
Do you think selling means waiting for the phone to ring? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In
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Completing Inbound Sales Calls

Completing Inbound Sales Calls
Everything you do in an inbound sales call leads up to the completion of the sale. A successful inside sales consultant knows how to keep a customer's attention all the way through the close of the sale. In this course, you will learn the process for assessing a sales opportunity, the four factors used to qualify a sales opportunity, and strategies for
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Motivating a Winning Sales Team

Motivating a Winning Sales Team
Famous college football coach Lou Holtz said, "Ability is what you're capable of doing. Motivation determines what you do. Attitude determines how well you do it." As a sales manager, what can you do to make a difference in how your team members' use their abilities? How can you increase their level of motivation and create positive attitudes? In this course,
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Communicating in Sales Teams

Communicating in Sales Teams
You already recognize that information is power, but do you understand the role that communication plays in disbursing information? The success of organizations in today's business climate depends on the fast, efficient dissemination of information, and that can only come about through effective communication. This fact is true at the corporate level, at the
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Telesales Communications

Telesales Communications
Since Alexander Graham Bell said, "Mr. Watson, come here, I want you," to his assistant on March 10, 1876, the telephone has become the major person-to-person communications tool. It has taken a place of dominance in the sales industry. As a professional salesperson, it is vital that you have effective telesales techniques.As a communications medium, the telephone
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Sales Math 101 Developing a Sales Plan for Success

Sales Math 101: Developing a Sales Plan for Success
Bernard Berenson, the prominent American art critic, said, "I would, I could stand on a busy corner, hat in hand, and beg people to throw me all their wasted hours." Would you like to recapture your wasted hours? Unfortunately that is impossible, but you can make the most of the hours in your day with the help of this course. Sales Math
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The Strategic Account Sales Approach

The Strategic Account Sales Approach
A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help ensure predictable, repeatable, and measurable results. In this course, you'll learn about the strategic account sales (SAS) approach for successful sales. You'll start by gaining an understanding of the premises
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Understanding Your Customer

Understanding Your Customer
Can you imagine trying to sell a product or service to a customer you know nothing about? You probably wouldn't succeed. The better you know your customer, the higher your chance for success. In this course, you'll learn about the first major component of the strategic account sales (SAS) approach: research. You'll start by learning about the key areas to research
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Conducting Effective Sales Research Meetings

Conducting Effective Sales Research Meetings
Researching your target accounts is important for understanding your customer's business. But only by conducting research meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together
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Working with Your Customer s Key Players

Working with Your Customer's Key Players
Strong customer relationships are essential for long-term sales success. In this course, you'll learn about the second major component of the Strategic Account Sales (SAS) approach--communication. You'll start by learning about developing coach relationships in your target account. A vital part of your sales effectiveness depends on finding contacts
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Delivering High-impact Sales Presentations

Delivering High-impact Sales Presentations
The most important meeting you'll have with your client is when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the strategic
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The Territorial Account Sales Approach

The Territorial Account Sales Approach
A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help to ensure predictable, repeatable, and measurable results. In this course, you'll learn about the territorial account sales approach for successful sales. You'll start by gaining an understanding of the premises
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Understanding Your Target Customer s Business

Understanding Your Target Customer's Business
Imagine trying to sell a product or service to a customer that you know nothing about. Do you think it would be an easy process? Probably not. The better you know your customer, the better your chances for success. In this course, you'll learn about the first major component of the territorial account sales (TAS) approach--research. You'll gain
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Effectively Using Customer-focused Research Meetings

Effectively Using Customer-focused Research Meetings
In this course, you'll learn about bringing your research and communication skills together in territorial account research meetings. By conducting research meetings, you'll get the inside perspective you need to truly understand your customer. You'll start by learning how to prepare for an effective research meeting. Next, you'll explore
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Gaining Access to Key Personnel at Your Target Accounts

Gaining Access to Key Personnel at Your Target Accounts
In this course, you'll learn about the second major component of the territorial account sales approach: communication. You'll start by learning about coaching relationships. A vital part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then,
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Delivering High-impact Territorial Account Sales TAS Presentations

Delivering High-impact Territorial Account Sales (TAS) Presentations
In this course, you'll learn about the third major component of the territorial account sales approach--presentation. Your presentation is the most important meeting you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of
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Getting Started with Illustrator CS3

Getting Started with Illustrator CS3 Adobe
Adobe Illustrator CS3 is an industry-standard illustration program for multimedia, online graphics, and print. Whether you are creating multimedia graphics or laying out print publishing, Illustrator will allow you to create professional quality results. This course introduces the Illustrator interface, shows how to customize the workspace and
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Coloring Objects and Using Brushes in Illustrator CS3

Coloring Objects and Using Brushes in Illustrator CS3 Adobe
Adobe Illustrator CS3 allows for the addition of vibrant colors to electronic artwork. Users can now employ numerous Live Color tools and techniques to enhance the color of their Illustrator images with immediate and interactive results. Various brushing styles and tools add elaborate and colorful strokes to existing images.
This
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Manipulating Objects in Illustrator CS3

Manipulating Objects in Illustrator CS3 Adobe
Adobe Illustrator CS3 provides numerous tools and techniques for manipulating objects and transforming your art in exciting ways. Its Layers panel enables you to organize complex artwork into objects, groups and layers, and work with many elements at once, or with a single object in isolation.
This course will familiarize you with more
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Doing Business on the Internet

Doing Business on the Internet
The use of the Internet as a means of doing business has changed the way in which business transactions can take place forever. Business can be conducted across vast geographical distances with a much greater degree of ease than was possible even twenty years ago. However, while advancements in technology have enabled the development of new business models, the
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Exporting and Printing Artwork in Illustrator CS3

Exporting and Printing Artwork in Illustrator CS3 Adobe
Adobe Illustrator CS3 allows users to export electronic art to use in other applications and other members of the CS3 suite of products, such as Flash CS3. There are several printing options available in Illustrator CS3 that allow for different output applications and technologies and make Illustrator a versatile product.
This course
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Employee Sexual Harassment Awareness

Employee Sexual Harassment Awareness
Overview/Description
Sexual harassment can have a disastrous impact on victims, offenders, and the company in which the offense occurs. Training employees in the essentials of prohibited conduct is an important part of reducing liability and maintaining a professional work environment. This course helps participants identify two types of sexual
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Using Lean for Perfection and Quality

Using Lean for Perfection and Quality
Lean methodology comprises a powerful set of tools designed to optimize perfection and quality in a manufacturing or service organization. 5S is a tool for organizing and creating a productive work environment. Hoshin Kanri deals with strategic direction and management to ensure creation of value in products and processes. Jidoka helps identify and solve
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Overview of Project Mgmt PRINCE2 2009-aligned

Overview of Project Mgmt. (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation
Project-based operations have become a key factor in today's business world. The importance of choosing a well planned and proven method for managing projects is a challenge for organizations across the board. If you think about it, almost every work effort is a project, from
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Receiving Feedback and Criticism

Receiving Feedback and Criticism
We all need feedback so that we can learn and improve. Sometimes feedback is on target, and its usefulness is apparent. Other times it may not be as easy to receive. Being able to receive feedback and criticism appropriately without getting your emotions involved is an essential skill for success in the business world. People in an organization need to be
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Giving Constructive Criticism

Giving Constructive Criticism
Feedback is an essential element of successful businesses. Everyone benefits from the exchange of meaningful, constructive criticism. But giving criticism that is constructive rather than destructive can be one of the most important and difficult skills to learn. Given thoughtlessly, without proper preparation and consideration, it's likely to be ignored by the
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Giving Feedback

Giving Feedback
The performance of any organization depends upon the performance of every individual. Giving feedback is a necessary skill and can involve anyone in an organization, whether it is manager-to-report, peer-to-peer, or report-to-manager. There are generally two types of feedback: positive feedback for reinforcing positive behavior, and corrective feedback for correcting negative
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Maximizing Productivity as a Remote Employee

Maximizing Productivity as a Remote Employee
Telecommuting is a widely adopted work arrangement. Globalization, work-life balance, and even green business or environmental concerns have exponentially increased the number of telecommuters and remote workers. Individuals and employers have a number of things to consider when deciding whether working remotely is possible, necessary, or desired.
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Using Feedback to Improve Team Performance

Using Feedback to Improve Team Performance
A crucial component of optimal team performance is the ability of all team members to openly express their ideas, goals, and needs, as well as share thoughts about each other's performance both positive and negative. The same principle applies when it comes to receiving feedback. It's far better to hear the truth directly than to assume your
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The Voice of Leadership The Power of Leadership Messaging

The Voice of Leadership: The Power of Leadership Messaging
How you present yourself to others can determine the power of your message and how it reflects on you as a leader. One of the keys to developing your leadership message is establishing credibility. You must always do what you say you'll do. Powerful leadership messages have distinct qualities, and leaders who learn how to deliver
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Using Business Etiquette to Build Professional Relationships

Using Business Etiquette to Build Professional Relationships
Business etiquette is a fundamental element for building positive professional relationships. Whether it's interacting with colleagues, connecting with clients, or speaking to superiors, understanding the unspoken rules of business etiquette will help establish rapport and build trust. When you show that you recognize the nuances
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Delivering a Difficult Message with Diplomacy Tact

Delivering a Difficult Message with Diplomacy & Tact
Delivering a difficult message can be one of the most challenging things you do in a professional environment. It can bring anxiety, as you are faced with addressing an uncomfortable issue, and stress at the thought of the conversation's potential to result in a situation of high emotions. This course explores the skills needed to help you
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Marketing Essentials Promotion

Marketing Essentials: Promotion
How do you get customers interested in your products and services? What kinds of sales and advertising strategies will you use? How will public relations support your promotional strategies, if at all? Promotion, a key aspect of the marketing mix, focuses on raising awareness about your product and service offerings among key customer target groups. This
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Marketing Essentials Marketing and Ethics

Marketing Essentials: Marketing and Ethics
What role does ethics play in marketing? What is corporate responsibility and how is it linked to marketing? In order to develop strong and lasting customer relationships, organizations must ensure their marketing practices are fair, honest, and accurate about their product and service offerings. While marketing is a key business function, it also
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Workplace Inspections

Workplace Inspections
Employers have a responsibility to maintain safe working conditions for their employees and to comply with the government health and safety standards that are applicable to their establishments. They must also ensure that employees have and use personal protective equipment when required for safety and health as they do their jobs. When employees stay whole and healthy,
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First Time Manager Understanding a Manager s Role

First Time Manager: Understanding a Manager's Role
Most new managers don't realize how much their new role differs from that of an individual contributor. Often, they have misconceptions about what managing entails, and they may be surprised to learn that the skills and methods required for success as an individual contributor and those needed for success as a manager are very different.
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Anger Management Essentials Managing Controlling Anger

Anger Management Essentials: Managing & Controlling Anger
Anger is a subject that affects most everyone. Some individuals need help in controlling their anger, whereas others need help to positively express feelings of anger that are buried. It's important to find healthy ways of owning and expressing your anger. Otherwise, it may find some expression that is inappropriate, unhealthy, or
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Windows Server 2008 Backup Recovery

Windows Server 2008 Backup & Recovery Microsoft Microsoft Certified IT Professional Windows Server 2008 Server Administrator
Backing up and recovering data are two of the most important tasks that an administrator performs. A proper backup and recovery plan will ensure that data is not lost in the event of a system failure and applications and services will remain available. In this course
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The Education Industry Overview Version 1

The Education Industry Overview: Version 1
The education industry provides its students with the knowledge and skills to adapt to a continually changing working world. The industry consists of an expanding array of organizations that seek to provide lifelong learning to its customers. These organizations include traditional colleges and universities as well as companies focused on training
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Managing Experienced Managers

Managing Experienced Managers
Experienced managers are extremely valuable to an organization. With the experience and judgment they have developed over time, these managers can provide leadership and drive to guide the organization to new highs. So it's important that you devote time and other resources to ensuring their ongoing commitment to the organization's long-term and short-term
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Managing the Dismissal of an Employee

Managing the Dismissal of an Employee
One of the main reasons managers are reluctant to dismiss an employee is because they dread the termination interview. Even if the termination is a layoff, giving notice to an employee is a heavy burden. How you manage the termination interview will impact remaining employees and your organization. You must learn how to handle dismissals fairly by
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CISSP Domain - Access Control

CISSP Domain - Access Control (ISC)2 CISSP - Certified Information Systems Security Professional Certified Information Systems Security Professional (CISSP) 2nd Edition
This course focuses on the need for access control mechanisms to secure an organization's network and minimize its vulnerability to attacks or intrusion. It covers various access control models, techniques, mechanisms, and
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Information Risk Mangement Analysis Mitigation Monitoring

Information Risk Mangement: Analysis, Mitigation & Monitoring ISACA Certified Information Security Manager Certified Information Security Manager®
Analysis, mitigation, and monitoring play an extremely important role in information risk management. This course examines how to properly classify and valuate information assets, perform a business impact analysis, and the principles of
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Accounting Transactions and Books of Account

Accounting Transactions and Books of Account
Bookkeeping is a critical accounting activity that provides the solid foundation on which an organization stands. The correctness and integrity of the financial statements that an organization produces largely depend on the correctness and integrity of its bookkeeping activities. Journalization and posting to ledgers are the two core bookkeeping
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Preparing for Organizational Change

Preparing for Organizational Change
Whether it's upsizing, downsizing, relocation, new processes, or a complete reorganization, organizational change is inevitable in today's business environment. Preparing yourself for such changes, and having the key skills and self-motivation you will need at the time, will mean not only surviving organizational change, but thriving in it. In this course
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Fundamentals of Organizations - Groups

Fundamentals of Organizations - Groups
Groups are a key component in any organization, so knowing how they function best is vital when trying to understand organizational behavior. Working in groups has key advantages for organizations, such as fostering creativity, pooling skills, and improving decision-making and performance. But groups aren't always effective, so it's important to
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Organizational Structure Employee Behavior

Organizational Structure & Employee Behavior
The structure of an organization, including the complexity of the management hierarchy and the nature of the authority and reporting flow, can affect all aspects of employee interaction and overall behavior in the company. The organizational structure is the formal framework for communication and authority, and must be designed in a way that
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Organizational Behavior Dynamics of a Positive Organizational Culture

Organizational Behavior: Dynamics of a Positive Organizational Culture
An organizational culture isn't a set of rules or standards, but rather an interactive process - a social construct that's constantly changing. It's an invisible, dynamic force that drives a company and its actions. Culture is reflected in artifacts, patterns of acceptable behavior, and shared traditions, values,
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Creating Maintaining a Positive Work Environment

Creating & Maintaining a Positive Work Environment
Leaders play a vital role in establishing and maintaining a positive work environment. This is key to any organization's long-term success, no matter how many employees you have. It's leaders who foster the work atmosphere; they're responsible for conducting things in a way that helps raise people's spirits. Leaders can also help counteract
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The Fundamentals of Globalization The Global Context

The Fundamentals of Globalization: The Global Context
Globalization has been defined in many ways, but a common theme is the freer movement of people, goods, services, and ideas around the world. In a globalized world, national borders become porous, as connections between people and organizations are transformed by ever-changing cultural and economic forces. This course focuses on the
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Creating Custom Slide Shows in PowerPoint 2007

Creating Custom Slide Shows in PowerPoint 2007 Microsoft
With PowerPoint 2007, creating customized slide shows has never been easier. This course shows you how to create custom slide shows that meet your differing audiences' needs. You will learn how to create self-running presentations, how to annotate your presentation while it's running, and how to use Presenter View so that you see one
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Distributing Presentations in PowerPoint 2007

Distributing Presentations in PowerPoint 2007 Microsoft
Microsoft Office PowerPoint 2007 provides numerous ways to produce and distribute dynamic, custom presentations. In this course you will be introduced to the process of securing your presentations for distribution by setting up passwords. You will also examine the various ways to distribute your presentations to colleagues and other
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SAPBusinessObjects Dashboards and Analytics

SAPBusinessObjects: Dashboards and Analytics SAP
The typical enterprise generates hundreds of management reports on a weekly basis. As companies grow and continue to add new channels, benchmarking and weekly reporting are key to helping top management keep a finger on the pulse of the business. With all those reports to wade through, business executives need a reporting format that provides
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Preparing for Successful Sales

Preparing for Successful Sales
Selling can be a demanding, even daunting task. How do you develop a persuasive sales pitch? What makes for an effective sales presentation? What do you do when customers raise objections during a sales pitch? How do you close a sale? This course provides insight into the answers to these questions while it teaches you how to prepare for and deliver effective
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Introduction to Workplace Ethics

Introduction to Workplace Ethics
Ethics don't just apply to senior executives. While upper management does have a responsibility to set the ethical tone for an organization, employees at every level also have a responsibility to conduct themselves in an ethical manner. This course will prepare you to approach your job with an awareness of the importance of ethics in the work setting and an
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DISCOVER ACCESS 2010 SET OF 2

DISCOVER ACCESS 2010: SET OF 2 Microsoft
Technology Skills products combine audio, animation, and software simulation with a simple user interface to make
the discovery of these desktop applications both effective and entertaining. Each course is also designed to help
users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.
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DISCOVER EXCEL 2010 SET OF 2

DISCOVER EXCEL 2010: SET OF 2 Microsoft
Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.
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DISCOVER EXCEL 2010 ADVANCED

DISCOVER EXCEL 2010: ADVANCED Microsoft
Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.
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DISCOVER OUTLOOK 2010 SET OF 2

DISCOVER OUTLOOK 2010: SET OF 2 Microsoft
Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.
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DISCOVER POWERPOINT 2010 SET OF 2

DISCOVER POWERPOINT 2010: SET OF 2 Microsoft
Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.
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DISCOVER WORD 2010 SET OF 2

DISCOVER WORD 2010: SET OF 2 Microsoft
Technology Skills' products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.
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DISCOVER EXCEL 2010 SET OF 5

DISCOVER EXCEL 2010: SET OF 5 Microsoft
Technology Skills' products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.
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MICROSOFT OFFICE 2010

MICROSOFT OFFICE 2010 Microsoft
Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.
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Making a Positive Impression in an Internal Interview

Making a Positive Impression in an Internal Interview
Interviewing for a new job can be stressful. You can easily get caught up in the anxiety of wondering what the interview questions will be, what answers you should give, and how to leave a positive impression. This can get even worse when the interview is for an opportunity in your current organization, as you try to answers questions
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Dealing with Common Meeting Problems

Dealing with Common Meeting Problems
Have you ever been in a meeting where conflict got in the way of achieving meeting goals? Where someone dominated the discussion and others didn't contribute at all? Where the discussion wandered and little was accomplished? The human factor can introduce problems in meetings, despite your best preparation and planning endeavors. But you can learn to
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From Online Training Directory
So You Wanna Be A Telecommuter



Learn from an expert how to analyze and evaluate the possibilities of working from home.
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So You Wanna Be A Telecommuter
So You Wanna Be A Lyric Writer



Learn from an expert how to compose lyrics and submit them for publication and performance.
This course is primarily designed for the beginner with no musical training. The product of this course is comprised of two sets of lyrics for two original songs, and a query letter. Music is part of all of our lives. Studies tell us that people who listen to music, sing, play a musical instrument, or
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So You Wanna Be a Mystery Writer



Learn from a working mystery writer how to write mystery novels.
This course is designed for the working or aspiring writer who wants to create compelling mystery fiction.
The course gives you a jumpstart on getting ideas, developing characters, plotting, planting clues, and getting published. Worksheets, a web-based library of resources, book recommendations and examples from published and
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So You Wanna Be A Poet



Learn from an expert how to write poetry for profit or pleasure.
This course is designed primarily for the novice poet who would like to learn how to profit from poetry.
This course guides you on your way to establish yourself as a poet by addressing the necessary details to start your new career. Query letters, tracking submissions with a fail proof system and proper protocol for approaching
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So You Wanna Be a Web Writer or Editor



Find out what it takes to become a Web writer or editor, how to decide between freelancing and staff jobs, where to find work.
Find out what it takes to become a Web writer or editor, how to decide between freelancing and staff jobs, where to find work. Take a self test to see if you have the signs you will make a good Web writer or editor. Get the inside dope on these exciting high-tech careers
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So You Wanna Be An ASP Programmer



Learn how to develop your ASP skills and market yourself from an expert.
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So You Wanna Be A Sci-Fi Writer



Learn from a avid sci-fi fan how to write science fiction novels.
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So You Wanna Be A Newspaper Correspondent



Learn from an expert how to be a correspondent. Let an experienced journalist evaluate you to see if you have what it takes to be a correspondent.
The emphasis of this course is designed to help the novice journalist or writer learn how to be a correspondent for their local paper or solicit to work for a major publication.
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Getting Organized Is a Breeze


Learn the organizational tips, tools, systems and techniques that will help you experience greater freedom, control, success and peace of mind.
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A Foolproof Method for Conduting a Job Search



Learn a foolproof method of how to conduct a job search and seize the job you really want.
It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. This is one of three possible modules that you can take as self-directed study.
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How to Interview Like a Professional



Learn the secrets to having a successful interview to get the job you really want.
It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is
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Getting the Job Offer You Want


Learn the how to`s of getting the job offer you really want.
It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is designed to be
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Applying Emotional Intelligence in the Workplace



Course description -- Having logical intelligence will give you a good start in succeeding in your job. But to be more effective you must also develop your emotional intelligence. Using the two together, you will get along much better with your colleagues and know how to get ahead at work. You will learn how to handle your emotions and gear them towards a positive outcome. This course will teach
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Chinese Seasonal Approach to Health



Understand the Chinese Seasonal Approach to Health.
Designed for the beginning herbalist, this course will explain the Chinese Five Seasons, their corresponding organs, food suggestions and exercises for health maintenance. As you learn more about alternative health you will realize that there is more to good health than just taking herbs, vitamins, eating good food and exercising. There is a
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Learn How to Write the Kind of Cover Letter That Gets Results



A highly effective writing approach that increases the chances of getting your resume reviewed.
The main objective of this course is to equip you with a proven method and persuasive writing technique that gets results. The course, ?Learn How to Write a Cover Letter That Gets Results? is designed for individuals who want to get a potential employer to take action and give your resume thoughtful
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ABC+D Principles of Healing



Understand the principles of healing: Activate, Build, Cleanse and Direct Aids.
Designed for the beginning herbalist, this course will help you understand the principles of healing: Activate, Build, Cleanse and Direct Aids. Being new to herbs you may be confused about when to use cleansing herbs and building herbs. Should you take them together, or at different times? What if you have a specific
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Poetry Writing For Dreamers and Non-Dreamers


Learn how to approach and write for print media.
This course is designed to help the beginning freelancer learn how to approach newspapers for work. Covers freelancing articles through writing opinion pieces. Helps to establish a foundation for students wanting a career in freelancing or just looking to supplement their income.
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How to Get an Accent in a Month: A Brief Study of Southern Literature


This course examines characters, scenes and plots involved with Southern regional literature.
This course examines different forms of Southern literature: the characters, scenes and plots involved with this type of regional literature. By examining short stories by several different Southern authors, students will gain appreciation of this style of writing, learn how to recognize key style
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Just Write! Keeping a Journal


It`s never too late.Get started recording your life.
This course provides opportunities for participants to grow through regular journal writing. Identify and develop your personal journal style. Keep a record of your life. Learn skills that produce a rewarding journaling experience. The class provides a varied assortment of resources and strategies that will enrich your journal. Participants
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Write a Marketable Script in 10 Weeks with Final Draft (Latest Release)


Learn how to produce a "marketable" script bundled with award wining Final Draft Software
The purpose of this course is not just to produce a single script-although that will happen. The real purpose is to show you the structure of scripts and how to produce "marketable" scripts in a minimal amount of time. The instructor of this course is a seasoned scriptwriter who has a successful history of
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Write a Marketable Script in 10 Weeks


Learn how to produce "marketable" script in a minimal amount of time.
The purpose of this course is not just to produce a single script-although that will happen. The real purpose is to show you the structure of scripts and how to produce "marketable" scripts is a minimal amount of time. What do I mean by "marketable"? A marketable script is one that has all of the following: Interesting
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Poetry For Profit and Play


This course is designed to help the inexperienced poet write for profit or pleasure.
This course is primarily designed to help the inexperienced poet write for profit or pleasure.
Students learn basic forms of poetry such as: metrical, sonnet, rhyme, haiku and free verse. They are then given exercises designed to help them learn the various forms. Each student hands in samples of their work and
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Aromatherapy for Emotional Spiritual Well-Being Aromas and the Chakras



Free yourself from patterns that impede your happiness. Discover the connection between essential oils, the chakras and your emotional, mental, and spiritual patterns. Learn how they will help you to express and enjoy your individual potential; live the life you truly desire!
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Learn to Be Your Own Editor



This course helps students learn basic editing techniques.
Through this course, students explore basic editing techniques. These techiques can be used to edit their own work or as a starting point for potential editing employment.
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How to Find Legitimate Home Employment



Explore the rewarding aspects of working from home by using a how-to guide that will make your efforts easier.
If you are looking to work at home and are looking for a guide that will show you step-by-step how to accomplish this goal, this is it. You?ll learn how to find a legitimate business, where to look, what you will do to start the business, and what is involved after that.
The course is
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Basic Internet Specialist Certificate


Designed to help people learn more about the Web including terminology, finding information, and creating effective websites that sell.
Designed to help people learn more about the Web including terminology, finding information, and creating effective websites that sell.
Students will learn how to deal with customers concerns, and the best way to provide support.
Students will also learn how to
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Introduction to Dreamweaver MX


Hands On Training for Dreamweaver MX. Learn from an Expert. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a beginner. For PC use.
Introduction to Dreamweaver MX 2004 is the first of a 3-part course series.
Students will need to have access to
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Learn TopDog Search Engine Analyzer Submitter From An Expert


Learn Everything You Need To Know About The TopDog Search Engine Analyzer/Submitter
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Learn HTML All By Yourself- Introductory



Learn HTML all by yourself! A 5 week introductory "Lite" course.
HTML stands for HyperText Markup Language and is the language of web page design. If you have little or no experience with HTML, then this 6 week introductory course is the one to take. With these lessons you will have your own web site up and running in no time! Learn to design internet web pages for your favorite charity, for your
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Learn HTML All By Yourself- Advanced



Learn the more advanced features of HTML.
This course continues where our introductory course leaves off. Our introductory course covered all the basic tags and covered topics such as creatings lists, creating links and placing images on your web pages. In this 5 week advanced HTML course, you will study changing the color of text, changing the color of a web page`s background and using an image
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Certificate in Web Content Creation (Master Classes)


A professional certificate in writing and editing web content.
The certificate program consists of three Master Classes: (1) Writing Web Content (2) Architecting Web Content (3) Creating Popular Web Genres These three Master Classes prepare you to be a professional web writer or editor, working in a world of intense interactivity, fast feedback, complex content management, and constantly changing
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Writing Web Content (Master Class)-Self Directed


Write web content that persuades, informs, entertains, inspires, and sells.
Is your style electronic? Learn how to make your Web text easy to navigate, easy to understand, and easy to use. This workshop shows how moving text from paper to the screen, or from a conventional Help system to Web customer assistance, demands a new approach. Learn to write the Web way, responding to your visitors with
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Architecting Web Content (Master Class)-Self Directed


This is a professional level course in architecting and organizing Web content.
In today`s complex world, information systems are becoming more and more complex as their implementations are becoming ever more advanced. Information systems architecture is the underlying structure that defines and controls the interfaces of information systems and which integrates all of the components of the
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Creating Popular Web Content (Master Class)-Self Directed


Write Web content that persuades your visitors to act, join the discussion, resolve their problems, and buy your products.
Learn to write and edit some of the most popular genres that populate the web. Become a versatile Web writer or editor, able to handle whatever your boss throws at you. Develop a deep portfolio to show future employers and clients You?ll see how each genre has evolved as a
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Introduction to Technical Writing for Industry


Explore the rewarding career of a technical communicator in the high-tech industry.
If you want to become a technical writer, or if you have just become a technical writer and wonder what the job and the profession may involve, this course will introduce you to an exciting and rewarding career in technical communication. You?ll learn what tasks you will do, how your work fits into the
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Technical Communication, an Introduction for Current Technical Writers, Editors & Designers


Get an overview of the whole field of technical communication. Expand your perspective. For current tech writers, editors, and designers.
If you have been doing some form of technical writing, editing, or design for a while, but you wonder what the whole profession really involves, this course will expand your perspective, and help you polish your skills. You`ll learn how to articulate the
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Intermediate Technical Writing


Covers instructions, recommendation reports, headings, lists, notices, highlighting, and tables.
This second course, Intermediate Technical Writing, in the technical-writing certificate introduces you to basic page design such as headings, lists, tables, notices, and highlighting. You`ll learn and be expected to use standard design, format, and style for these page-design elements in the
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Herbal Energetics: Learn How Herbs Work Within Your Body



Designed for the beginning herbalist, this course will help you understand Herbal Energetics?-
Designed for the beginning herbalist, this course will help you understand Herbal Energetics?- Why and How to use Herbs. As Alternative Health goes mainstream the need to understand these alternatives has increased. Natural doesn`t always mean Safe. Just because herbs are natural - you must not
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Nutritional Herbalism: Learn How Herbs Work Within Your Body


This course will help you understand Herbal Energetics
Designed for the beginning herbalist, this course will help you understand "Herbal Energetics" - Why and How to use Herbs. As Alternative Health goes mainstream the need to understand these alternatives has increased. Natural doesn`t always mean Safe. Just because herbs are natural, you must not automatically assume that they are safe for
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Getting More From Books: Intro to Literary Analysis



This course makes reading more fun and more meaningful by teaching basic literary analysis.
It`s easy to skim through a novel -- but getting involved in the book can teach you more about yourself, your world, and the human experience! Whether you like dense novels or "just for fun" fiction, this course will help you get more out of the books you read. All it takes is a curious mind. You`ll learn
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HTML Lessons in Web Page Design - 10 Week Facilitator Led


Design your own website with our 10 week interactive course.
HTML stands for HyperText Markup Language and is the language of web page design. If you have little or no experience with HTML, then this 10 week standard course with facilitator interaction is the one to take. With these lessons you will have your own web site up and running in no time! Learn to design internet web pages for your
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J2EE Part I ( JSP/servlet )


Learn the server-side Java in one easy attempt. Complement your web-front-end with this server-side part to create a whole application. Be comfortable with round-trip development.
We will mainly cover JSP/servlet/JDBC in this course.
Students will develop their own applications using server-side Java. Prerequisite: Strong understanding of the Java Programming Language and basic HTML, familiarity
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How To Make Money Writing For Newspapers



Designed to help the beginner start earning money writing for newspapers.
Individuals will learn how to pitch editors that will net their first sale. Whether they are looking to make money during their spare time or want to pursue freelancing full time. They?ll learn which department to address for the type of feature they want to write. And which departments are more likely to be receptive.
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So You Want to be a Technical Writer!


A 6-week course will introduce you to technical writing as a career.
This 6-week course will introduce you to technical writing as a career. You`ll gain an understanding of what technical writers do, where they work, the skills they need and the tools they use. You`ll learn about job trends and salaries. And you`ll have the opportunity to interact with technical communicators who will be happy to
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Learn Cascading Style Sheets and Dynamic HTML



Learn the basics of Cascading Style Sheets and Dynamic HTML.
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Learn JavaScript All By Yourself-Advanced



Learn more advanced features of JavaScript with our 5 week advanced lite course.
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Learn JavaScript All By Yourself-Introductory



Learn the basics of JavaScript with our 5 week introductory lite course.
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Application Programming using Visual Basic 6.0 (Beginner/Intermediate/Advanced)


Comprehensive 10 week Visual Basic 6.0 workshop. Learn from a PRO!
In designing several applications using Visual Basic 6.0, this course will demonstrate the versatility of VB to help facilitate most projects related to Windows development, as well as, to help in personal programming endeavors. In the course, focus will be geared on learning proper development of friendly GUI screens, programming
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Air Fares - U.S. Domestic - Instructor Led
Learn the air fare terms, codes, fare construction principles and fare application rules necessary to find, interpret and apply the lowest applicable fare to your client ™s air itinerary.
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Proven success in building an E-business


Before you invest, learn the essentials of running an on-line business and avoid getting ripped off!
This is an intense course designed to teach you the basics of building your own Internet business. If you think putting up a web site is all you need to do, you are DEAD WRONG! By taking this course you will learn how to control all of the costs associated with starting an Internet business
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Theorists and Instruction


Other theories of learning are explored to give a diverse perspective of educational theories and gain a better understanding of how people learn.
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Understanding Health Insurance: A Guide To Professional Billing & Coding


This is a complete and comprehensive medical billing course, taken online, through which you will quickly and easily learn this complex discipline.
Understanding Health Insurance: A Guide To Professional Billing & Coding) This course is designed to teach you about medical billing and the proper usage of the International Classification Diagnostic Coding System (ICD-9) and the Current Procedural
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Essential Legal and Ethical Principles of the Medical Office


This course introduces the basic concept of medical assisting and its relationship to the other health fields. It emphasizes medical ethics, legal aspects of medicine, and the medical assistant's role as an agent of the physician. The course also provides the student with knowledge of medical jurisprudence and the essentials of professional behavior. Topics include: introduction to medical
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Expert Certificate Course in Medical Coding


Our course is a complete and comprehensive online training process to learn coding. It will take about 4 months to complete. It requires medical terminology. A Medical Terminology Course should be taken first. All necessary materials needed to take this course are included (with the exception of a medical dictionary). This includes the AMA`s CPT (procedure codes), and EasyCoder (ICD codes).
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Medical Terminology Training


Learn the language of medicine using the Professional Edge Medical Terminology Training System, designed to insure you will learn and remember new medical words and terms. Take up to 3 months to complete this course. All necessary materials needed to take this course are included with the exception of a medical dictionary.
Medical Terminology Training According to the U.S. Department of Labor
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Self directed tutorial-Teach Yourself Search Engine Training Strategies in 7 Days


Spearhead your site in the top 10 rankings on the major search engines and keep it there.
To be competitive on the Internet, your site must place in the top 30 with search engines and directories. They are the one way that prospects can find your site, so do not underestimate what good positioning in the search engines can do for you.
It has been estimated that up to 80 percent of all website
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Instructor Led-Search Engine Training Workshop


To be competitive on the Internet, your site must rank in the top 20 of the search engines and directories so your prospects can find your site. This easy comprehensive course offers exercises, activities, assignments, video media, and additional resources and information that will enable you to advance your site in the top of the search engines in easy-to-do-steps. We invite both experienced and
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Search Engine Training Workshop-Self Directed


To be competitive on the Internet, your site must rank in the top 20 of the search engines and directories so your prospects can find your site. This easy comprehensive course offers exercises, activities, assignments, video media, and additional resources and information that will enable you to advance your site in the top of the search engines in easy-to-do-steps. We invite both experienced and
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The Power of Animation: Learn Flash in Five Days



This course is designed for first time Flash users who are interested in exploring the possibilities of animation.
This course is designed for first time Flash users who are interested in exploring the possibilities of animation. Even if you do not consider yourself an artist, mastering Flash can help you create business presentations, product demonstrations, cartoons, and even video games!
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Effective Business Presentations Using Flash


This comprehensive, interactive, instructor-led 10 lesson course is designed for beginning level Flash users who wish to apply the power of Flash to business presentations, product demonstrations and other business-oriented marketing concepts.
This course is designed for beginner level Flash users who wish to apply the power of Flash to business presentations and product demonstrations. Even if
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Graphics for Technical Writers


Learn how to make "minor" changes in document illustrations or create illustrations for documents.
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Paralegalism Career Overview



Start a new career. Students learn about law and the role of the paralegal and what it takes to become one.
Paralegals can assist lawyers in the delivery of many basic services. A paralegal`s general knowledge about the American Legal System and specific knowledge about civil and criminal law can enhance a paralegal`s value in the workplace. Gaining an overview of the law can provide students
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Contract Law


Contracts form the primary basis for commercial activity in society. Learn the A-Z basics of contract law.
By creating rules about what constitutes contracts (basic contract law), society describes those agreements that help a society to conduct business. Specialized rules apply to sales and lease contracts. For this Basic Completion course, students will contact the instructor who will guide
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Business Organizations and the Law


Learn about different business organizations and the criteria that defines their operations.
By allowing for the creation of different kinds of business organizations, society ensures that different kinds of businesses can exist to meet the different demands of the marketplace. These business organizations may appoint individuals to act on their behalf. They also must abide by certain minimal
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Using CorelDRAW - Part 1


Learn CorelDRAW (Part1), the most widely used illustration package on the Windows operating platform.
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Manufactured Housing Appraisal/Valuation Course


This course will teach each student how to determine the value of a Manufactured Home, using the NADA Manufactured Housing Guide and other methods. This course is designed to allow you to sit for various exams that may lead to Certification.
Successful completion of this course will enable the graduate to prepare for various exams that may lead to becoming a Certified Manufactured Home Appraiser.
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Comprehensive Medical Transcription Training


Our MT Program is a complete and comprehensive online medical transcription course that takes 6 months to complete. All necessary materials needed to take this course are included with the exception of a medical dictionary (required for the course), including foot pedal and its software to operate it (to do the dictation).
Please Print Out And Read This Information Carefully Our Medical
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Medical Office Specialist Training I (No Terminology)


Prepare for an exciting clerical or administrative career in a private medical or dental practice, hospital, or clinic. This is a complete and comprehensive online Medical office Specialist Training Course that takes 2 months to complete. All necessary materials needed to take this course are included.
Please Print Out And Carefully Read This Information! Demand for medical office assistants
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Medical Office Specialist Training II (With Terminology)


Prepare for an exciting clerical or administrative career in a private medical or dental practice, hospital, or clinic. This is a complete and comprehensive online medical office specialist course that takes 4 months to complete. All necessary materials needed to take this course are included with the exception of a medical dictionary.
Please Print Out And Carefully Read This Information! Demand
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How to Analyze a Film Self-Directed
This comprehensive self-directed course uses exercises, activities, assignments, quizzes, film screenings and analytical film studies lessons. It is geared to teach the critical tools used to analyze films, breakdown how films work and determine how the cinema is both defined by and defines our society. This course will provide you with the skill-sets used by professional film critics and
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A Technical Approach on How to Create Desktop Video Captures Using Camtasia 3 0 Discontinued


A newer version of this course is currently under developmenht. Please check back. For Beginners and those who already own Camtasia--Learn to record windows screen movement, voice, sound with Camtasia ® - Video capture the easy way!
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How to Create Desktop Video Captures the Easy Way Using Camtasia 3 0 Discontinued


A newer version of this course is currently under developmenht. Please check back. For Beginners--Learn to record windows screen movement, voice, sound using Camtasia ® - Video Capture the easy way!
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Mastering RoboHelp Office 2002



Why pay hundreds of dollars for basic/intermediate RoboHelp training? Learn the basics of WinHelp, WebHelp and HTML Help development--plus real world tricks and tips--with this 200-page tutorial manual.
Provides the basics of online Help development along with fast-paced tutorials that will have the novice Help developer creating RoboHelp and RoboHelp HTML systems in no time! Getting Started
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A Workshop Approach to Mastering RoboHelp Office (Latest Release)


Learn from an expert and save hundreds of training dollars. (Optional purchase, full version RoboHelp for only $499, Reg.$999 See Details)
This course offers individuals an opportunity to build a standalone help project by applying the principles outlined in each of the three lesson plans through a systematic and hands-on approach. Each student will develop and create their own online help
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Systems Requirements Analysis and Design Writing


Learn how to effectively write business requirements for systems analysis and design.
This course is for both technical and non-technical professionals who will need to gather and write business and technical requirements for the purposes of systems analysis and eventual systems design and implementation. Modules covered include: ?Introduction to Requirements Writing and Writing Tips
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Document Design and Usability


Learn how to make your technical documentation usable, user friendly, and to user-specifications.
Learn how to successfully integrate text and graphics to effectively present complex technical information for delivery through conventional, paper-based documents as well as electronic media including web pages. Beginning with principles of good document design, this course covers situation and
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Expert Certificate Course in Medical Terminology
The Expert medical terminology course comes complete with the basic materials you need to learn the language of medicine plus a set of seven videos. Students are given instant access to the online course and are able to being their course of study. As you progress other materials will be shipped to you.
Welcome to our Expert Certificate Medical Terminology course
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Typing Pal--The Best Online Typing Course


Quick and easy way to learn keyboard typing!
Typing Pal is an indispensable tool for improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The
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Typing Pal--The Best Online Typing Course


Quick and easy way to learn keyboard typing!
Typing Pal is an indispensable tool for improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The
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