I Think Telephone Seminars - Training Resources

The Art and Science of Ethically Firing a Client BenefitsSo you think distancing yourself from an uncooperative client is as simple as saying, in the words of Donald Trump, 'You're fired.'? Not so. Both ethical and fiduciary considerations come into play when a lawyer seeks to withdraw from ongoing representation of a client. This teleconference will provide a detailed discussion of those ethical rules, as well as the impact of withdrawal on  more...

How to Succeed at Selling to Difficult Customers BenefitsCustomers today are more demanding than ever. Some will bully you to get price concessions. Others will put off decisions until you cave in. A few will even embellish the truth. Many won't think twice to take their business elsewhere if you can't acquiesce to their demands. Learn how to pro-actively manage your most difficult customer relationships and turn them into thriving and  more...

The Interstate Land Sales Full Disclosure Act: Application to Condominiums and Single Family Homes BenefitsIn today's environment, many purchasers of condominium units and homesites are trying to back out of their purchases. Learn how to keep your hard-earned condominium unit sales and single-family home sales from slipping away. Many condominium developers and home builders who are subject to the federal Interstate Land Sales Full Disclosure Act do not understand how to comply, or perhaps  more...

Foreclosing on Real and Personal Property Collateral: What You Need to Know BenefitsLoan defaults are rising and secured creditors are once again having to think about enforcing their rights through foreclosure of real and personal property collateral. This can be a complicated process that requires a good deal of planning in order to reach a successful outcome. This teleconference will help the people responsible for loan workout and enforcement evaluate their positions  more...

Cash Is King: Effective Cash Flow Management BenefitsA balance sheet is often described as a snapshot of your financial situation at a single point in time. (Think of it as the balance in your personal checking account.) An income statement summarizes revenue, expenses and net income for the entire year or other period of time. Both of these financial statements are important tools to measure the success of your business but do little to  more...

Purchasing Law: Breach, Repudiation and Excuse BenefitsYou have survived the battle of the forms or signed a supply agreement but there is a problem - your supplier hasn't delivered, the goods don't work the way they should or you have reason to think that they won't be delivered. This teleconference will provide you a basic understanding about what you can do when your purchase contract goes bad. You will receive a primer on the steps you  more...

Finding, Qualifying & Closing Sales Leads nIt's getting harder and harder to find new prospects. Once you find them you may think you have a hot one, and suddenly the sale slips through your fingers. There is nothing more frustrating for professional sales people than to spin their wheels with unqualified leads. In this fast paced teleconference learn how to identify good leads, qualify those leads to find the top prospects and then use  more...

How to Get Your Prospect to Move From "I ll Think It Over" to Yes! nDoes it drive you crazy when you hear the following responses from customers: "I'll think it over" or "Get back with me" or "Let me get back with you on this?" n nOften these phrases can be the kiss of death to your deal or project. Let's face the truth - when you hear someone give those replies, most of the time they're not moving in a positive direction. This teleconference will tell you  more...

Effective Contract Negotiations: The Fusion of Law, Relationships and Project Expectations Benefits Complex contract negotiations create a relationship and lead to a written agreement that defines expectations. Purchasing law and other aspects of the legal environment affect the negotiation and the eventual performance of the contract. Effective contract negotiation integrates the legal requirements, clarifies expectations on both sides and fosters constructive relationships.  more...