Instructor Led Icm Training - Training Resources
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From HBF Networks
Troubleshooting Unified Communications Systems
Description:
Troubleshooting Cisco Unified Communications Systems (TUC) v1.0 equips network professionals with the knowledge and skills required to troubleshoot Cisco Unified Communications systems in enterprise, mid-market, and commercial deployments. TUC teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system/solution level, and for components, such as
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Description:
Troubleshooting Cisco Unified Communications Systems (TUC) v1.0 equips network professionals with the knowledge and skills required to troubleshoot Cisco Unified Communications systems in enterprise, mid-market, and commercial deployments. TUC teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system/solution level, and for components, such as
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Cisco Unified Voice Portal Implementation
...n a Comprehensive Intelligent Contact Manager Enterprise (ICME) environment.
Duration
5 days, Instructor-led classroom training
Prerequisites
To fully benefit from this course, it is recommended that you have the following prerequisite skills and knowledge:
* Interconnecting Cisco Network Devices (ICND)
* Cisco IP Telephony Part 1 (CIPT1)
* Cisco Voice Over IP (CVOICE)
*
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...n a Comprehensive Intelligent Contact Manager Enterprise (ICME) environment.
Duration
5 days, Instructor-led classroom training
Prerequisites
To fully benefit from this course, it is recommended that you have the following prerequisite skills and knowledge:
* Interconnecting Cisco Network Devices (ICND)
* Cisco IP Telephony Part 1 (CIPT1)
* Cisco Voice Over IP (CVOICE)
*
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Cisco IP Contact Center
...ure and support the Cisco IPCC Product. The course covers ICM, CIPT, IPCC, and IP-IVR v3.1.2. It is based on the 6.0 ICM Release and CCM 4.0. Due to the accelerated nature of the class, not all material in the student manuals for each course will be reviewed in class. Students will have opportunities to ask questions on the material covered in the course kits that is not presented in class.
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...ure and support the Cisco IPCC Product. The course covers ICM, CIPT, IPCC, and IP-IVR v3.1.2. It is based on the 6.0 ICM Release and CCM 4.0. Due to the accelerated nature of the class, not all material in the student manuals for each course will be reviewed in class. Students will have opportunities to ask questions on the material covered in the course kits that is not presented in class.
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ADMINISTRATING CISCO CALLMANAGER
Lesson 1: Reviewing Telephony and IP Phones
This lesson discusses Cisco IP telephony and legacy telephony components. Cisco IP telephony makes up part of the Cisco Architecture for Voice, Video, and Integrated Data (AVVID). The Cisco AVVID focus emphasizes a converged network, converging voice, video, and data. Cisco IP telephony, centered on Cisco CallManager, converges voice and data networks.
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Lesson 1: Reviewing Telephony and IP Phones
This lesson discusses Cisco IP telephony and legacy telephony components. Cisco IP telephony makes up part of the Cisco Architecture for Voice, Video, and Integrated Data (AVVID). The Cisco AVVID focus emphasizes a converged network, converging voice, video, and data. Cisco IP telephony, centered on Cisco CallManager, converges voice and data networks.
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CISCO CALLMANAGER MCS BOOTCAMP
CCM Course Description
System engineers must be able to integrate Cisco's AVVID solution to meet customer voice and data requirements. This is an extensive, five-day, instructor-led course with a lab consisting of four equipment pods. Each pod simulates an enterprise with two branch offices that students configure over the course of the week.
This course provides system engineers with the
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CCM Course Description
System engineers must be able to integrate Cisco's AVVID solution to meet customer voice and data requirements. This is an extensive, five-day, instructor-led course with a lab consisting of four equipment pods. Each pod simulates an enterprise with two branch offices that students configure over the course of the week.
This course provides system engineers with the
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Advanced AVVID Troubleshooting and PBX Integration
Advanced AVVID Troubleshooting and PBX Integration
AATPI Course Description
AATPI is a follow-on course to the Cisco Call Manager MCS Bootcamp (CCM) intended for engineers who must troubleshoot an IP Telephony network. In the course, students will integrate the major network components such as routers and switches with an IP Telephony solution. They will also integrate the call processing
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Advanced AVVID Troubleshooting and PBX Integration
AATPI Course Description
AATPI is a follow-on course to the Cisco Call Manager MCS Bootcamp (CCM) intended for engineers who must troubleshoot an IP Telephony network. In the course, students will integrate the major network components such as routers and switches with an IP Telephony solution. They will also integrate the call processing
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From Last Minute Training
IP Contact Center Enterprise and Unified IP IVR DeploymentIPCCE
This course is intended for personnel who will implement, configure, and support the Cisco IPCC Product but have already attended training on the ICM Product. This course is based on ICM 7. 0, Call Manager 4. 1 (or higher), and CRS 4. 0 (or higher).
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Cisco ICM Product Training Part 1ICMPT1
The Cisco Intelligent Contact Manager course provides an understanding of ICM system terminology, features, functions, components, & capabilities. It coves ICM configuration, scripting, and tools such as Call Tracer and other ICM Utilities.
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Cisco ICM Product Training Boot CampICMPT1ICMPT2 - Arp
This course is intended for personnel within the call centre environment who will have day-to-day interaction with the ICM product from Cisco. The course combines elements from ICM Product Training (ICMPT Part 1 and 2).
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From Amplios Academy
Intellectual Capital Management 1 Day
...tal Management
> Equip the participants with fundamental ICM skills
> Explain how to assess the best approach to ICM in different industries
Training method
The training method involves:
> Description of the theory
> Reinforcement of the theory by case studies
> Involvement of the participants by techniques such as role play and games
> Reinforcement of the learning by techniques such
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...tal Management
> Equip the participants with fundamental ICM skills
> Explain how to assess the best approach to ICM in different industries
Training method
The training method involves:
> Description of the theory
> Reinforcement of the theory by case studies
> Involvement of the participants by techniques such as role play and games
> Reinforcement of the learning by techniques such
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Innovation Techniques Workshop 1 Day
Training objectives
The purpose of this seminar is to:
> Communicate the importance of innovation in corporate survival
> Equip the participants with fundamental innovation skills
> Explain how to assess the typical innovation skills required by different organizations
Training method
The training method involves:
> Description of the theory
> Reinforcement of the theory by case studies
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Training objectives
The purpose of this seminar is to:
> Communicate the importance of innovation in corporate survival
> Equip the participants with fundamental innovation skills
> Explain how to assess the typical innovation skills required by different organizations
Training method
The training method involves:
> Description of the theory
> Reinforcement of the theory by case studies
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From System Technology Institute
Practical Implementation of Software Configuration Management
...ICM course, you gain practical, comprehensive guidance in implementing detailed policies & procedures to produce an environment where SCM principles function effectively and efficiently. Course structure facilitates the tailored creation of policies and procedures as well as the related estimation methods and metrics for Software CM, Hardware CM and Documentation CM specific to your needs or
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...ICM course, you gain practical, comprehensive guidance in implementing detailed policies & procedures to produce an environment where SCM principles function effectively and efficiently. Course structure facilitates the tailored creation of policies and procedures as well as the related estimation methods and metrics for Software CM, Hardware CM and Documentation CM specific to your needs or
more...
Software Configuration Management Fundamentals
The course provides a comprehensive look at SCM from Project Day-1 through operation and maintenance phases of a systems life cycle in compliance with DoD Directive 5000.1, ISO9000, ISO9001,SOX, CMMI, ISO, OMB Memorandum M-05-23, MIL-HDBK-61A and Sarbanes-Oxley Act Section 404. Build the foundation for process improvement through this integral software development and maintenance course.
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The course provides a comprehensive look at SCM from Project Day-1 through operation and maintenance phases of a systems life cycle in compliance with DoD Directive 5000.1, ISO9000, ISO9001,SOX, CMMI, ISO, OMB Memorandum M-05-23, MIL-HDBK-61A and Sarbanes-Oxley Act Section 404. Build the foundation for process improvement through this integral software development and maintenance course.
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