Instructor Led Icmpt1 Training

Cisco Unified Voice Portal Implementation ... * Cisco Intelligent Contact Manager Product Training (ICMPT1, ICMPT2) * Telephony Experience - IP and Legacy * Contact Center Experience * Basic Networking Knowledge * Cisco IOS CLI Familiarity * Working Knowledge of Cisco Unified Communications Manager * Gateway and Gatekeeper for H.323 Networks * Microsoft Windows 2003 Server Who Should Attend This course is  more...

Cisco ICM Product Training Boot CampICMPT1ICMPT2 - Arp This course is intended for personnel within the call centre environment who will have day-to-day interaction with the ICM product from Cisco. The course combines elements from ICM Product Training (ICMPT Part 1 and 2).  more...

Cisco ICM Product Training Part 1ICMPT1 The Cisco Intelligent Contact Manager course provides an understanding of ICM system terminology, features, functions, components, & capabilities. It coves ICM configuration, scripting, and tools such as Call Tracer and other ICM Utilities.  more...

Cisco Voice Portal ImplementationCVPI This course defines the tasks necessary for the Operation, Administration, Management & Provisioning (OAM & P) of Unified CVP as it is installed in a Comprehensive ICME environment. Suggested prerequisites: CCNA, CCNA Voice, CVOICE, CIPT1, ICMPT1, ICMPT2  more...