Instructor Led Icmpt1 Training - Training Resources
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From HBF Networks
Cisco Unified Voice Portal Implementation


... * Cisco Intelligent Contact Manager Product Training (ICMPT1, ICMPT2)
* Telephony Experience - IP and Legacy
* Contact Center Experience
* Basic Networking Knowledge
* Cisco IOS CLI Familiarity
* Working Knowledge of Cisco Unified Communications Manager
* Gateway and Gatekeeper for H.323 Networks
* Microsoft Windows 2003 Server
Who Should Attend
This course is
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From Last Minute Training
Cisco ICM Product Training Part 1ICMPT1
The Cisco Intelligent Contact Manager course provides an understanding of ICM system terminology, features, functions, components, & capabilities. It coves ICM configuration, scripting, and tools such as Call Tracer and other ICM Utilities.
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Cisco ICM Product Training Boot CampICMPT1ICMPT2 - Arp
This course is intended for personnel within the call centre environment who will have day-to-day interaction with the ICM product from Cisco. The course combines elements from ICM Product Training (ICMPT Part 1 and 2).
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