Online Icon eLearning - Training Resources

Windows 2000 Installation Config Admin --Part 6 Server Organization ... Active Directory by using the My Network Places shortcut icon. Assign a standard permission to an Active Directory object by using the Users Properties dialog box. Assign a special permission to an Active Directory object by using the Users Properties dialog box. Identify the guidelines for delegating administrative control. Assign Active Directory permissions to an OU by using Delegation  more...

Windows 2000 Installation Config Admin --Part 6 Server Organization Course Overview This is the sixth course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify and administer a Windows 2000 network; manage, locate, and control access to objects in Active  more...

Windows 2000 Install Config Admin --Part 2 File Sys Hardware Config ...torage. Configure a file system by using the My Computer icon. Identify the command to convert FAT to NTFS. Match volume types with their functions. Create a simple volume by using Disk Management. Create a striped volume by using Disk Management. Create a mirrored volume by using Disk Management. Create a RAID-5 volume by using Disk Management. Recover a failed mirrored volume by using  more...

Windows 2000 Install Config Admin --Part 2 File Sys Hardware Config ...torage. Configure a file system by using the My Computer icon. Identify the command to convert FAT to NTFS. Match volume types with their functions. Create a simple volume by using Disk Management. Create a striped volume by using Disk Management. Create a mirrored volume by using Disk Management. Create a RAID-5 volume by using Disk Management. Recover a failed mirrored volume by using  more...

Oracle Designer 6i First Class Analysis ...oke the Repository Object Navigator using the Front panel icon. Perform the steps required to create an application within the Repository Object Navigator. Perform the steps required to view the details of a Repository element using the Repository Object Navigator window. Perform the steps required to rename an element in the Properties window. Perform the steps required to create an  more...

Oracle Form Builder R6 Enhancing the User Interface ...e LOV Wizard. Create an LOV manually by using the Create icon in the Object Navigator. Attach an LOV to a text item by using the Property Palette. Customize an LOV by setting associated properties. Create a customized editor by using the Create icon in the Object Navigator. Attach an editor to a text item by using the Property Palette. Unit 3: Windows and Canvases Duration: 1 - 2  more...

Oracle Form Builder R6 Forms Fundamentals ...ual attribute in the Object Navigator by using the Create icon. Modify the properties that control the behavior of a data block by using the Property Palette. Modify the properties that control the appearance of a data block by using the Property Palette. Modify the frame properties of a data block by using the Property Palette. Set properties on multiple objects by using the Property  more...

Oracle Form Builder Writing and Debugging Code ... the Error triggers. Create an alert by using the Create icon in the Object Navigator. Write the code to control an alert at runtime by using the built-in sub programs. Unit 2: Debugging PL/SQL Code Duration: 1 Hour(s) Run a form module in the Debug mode by using the Debug Mode toolbar button in the Object Navigator. Match the PL/SQL Debugger components with the tasks that they  more...

Oracle Form Builder Enhancing the User Interface ...ased on a formula by creating a new item using the Create icon in the Object Navigator. Create a calculated field based on a summary by creating a new item using the Create icon in the Object Navigator. Unit 2: LOVs and Editors Duration: 2 Hour(s) Create and attach LOVs and Editors. Identify the features of LOVs. Identify the objects required to design a LOV. Identify the uses of  more...

Lotus Notes R5 Collecting and Organizing Information ...us Notes R5 Workspace with their functions. Display Smarticons. Identify the uses of headlines. Access the Workspace by using the bookmark bar. Create a Workspace page by using Smarticons. Unit 3: Notes Databases Duration: 2 Hour(s) Open a Notes database by adding its icon on the workspace. Display the About document for a database by using the Open Database dialog box.  more...

Lotus Notes R5 Collecting and Organizing Information ...us Notes R5 Workspace with their functions. Display Smarticons. Identify the uses of headlines. Access the Workspace by using the bookmark bar. Create a Workspace page by using Smarticons. Unit 3: Notes Databases Duration: 2 Hour(s) Open a Notes database by adding its icon on the workspace. Display the About document for a database by using the Open Database dialog box.  more...

NetWare and Windows NT Integration - Part 1 Course Overview This course is the first in a three-part series on Integrating NetWare and Windows NT. This course covers Windows NT administration, the Windows NT networking environment, and the Windows NT server networking environment. L earn To: Describe the concepts associated with Windows NT. Describe the functions of the administration utilities. Create user accounts.  more...

Exchange Server 5 5 Design Implementation - Part 6 Course Overview This is the final course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. L earn To: Identify the processes and components of the Connector for Lotus Notes. Configure and manage Connector for Lotus cc:Mail. Identify  more...

Brand Management Developing a Brand Strategy ...Brand Manager in the Marketing Department of Avenport, an Icon-owned company that makes automobiles. You are specifically responsible for managing the Qualera, which is the upscale, luxury car manufactured by Avenport. You will meet with your assistants, Jennifer Webber and Matt Engles, who perform research duties and aid in preparing presentations for marketing team meetings. They have been  more...

Sales Skills Overcoming Obstacles ...this simulation, you will meet with Jack Sullivan, one of Icon's Regional Vice Presidents of Sales. Through your questions and his answers, you will learn the basic steps of the selling process, common myths about selling, and some key issues that relate to a customer's needs. Unit 2: Anticipating Objections (0.5 - 1 hour) Understand the importance of anticipating  more...

Brand Management Integrated Marketing ... You are an employee of ''Happy Hill,'' an Icon-owned amusement park. In this simulation, you will meet with Susan Darnell, the newly appointed Director of Online Commerce, to brief her on the integrated branding strategy the company implemented three years ago. Happy Hill is preparing to expand into online commerce, and it is important that it fit into the integrated branding  more...

Sales Skills Effectively Closing a Sale ... In this simulation, you will meet with Jack Sullivan, Icon's Vice President of Sales, to discuss effectively closing a sale. Through your questions, you will review the basic steps of the sales process and learn the skills needed to close a sale successfully. Unit 2: Demonstrating the Benefits (0.5 - 1 hour) Identify a client's key issues.  more...

Brand Management Branding on the Web ...he Brand Manager of The Lil' Brown Bean, a brand owned by Icon. The Lil' Brown Bean House is currently a bricks-and-mortar coffee shop franchise. It is in the initial stages of moving online in order to expand its customer base. The Lil' Brown Bean brand is associated with an upscale image of quality and discerning taste. You are meeting with the team that is in charge of developing the plan to  more...

Professional Selling Over the Phone Preparation Strategies ... In this simulation you are a member of Icon a a s Internet Securities Division. You will meet with Paul White, Marcus D a a Angelo, and Maggie Roberts to follow up on potential clients. At a recent trade show, you and your team demonstrated one of your division a a s newest advancements in Internet security: hacker prevention and insurance. The demonstrations and  more...

Professional Selling Over the Phone Prospecting ...Sales position, and you are meeting with Roger McAlister, Icon a a s Director of Sales, to discuss ways of generating telesales prospects. As the final element of your interviewing process, Ron will be testing your knowledge of both finding telesales prospects and the appropriate information to leave on a prospect a a s voice mail. If you successfully evaluate the questions and scenarios  more...

Professional Selling Over the Phone Closing a Sale ...for preparing to close a sale. Since you a a re new to Icon and feel that you have a good opportunity to close an upcoming sale to Kopy Kat Printing, you a a ve asked Maggie to make sure you a a re properly prepared to close the sale. In the second half of this simulation, you will call Roger McAlister at Kopy Kat Printing to close the sale of five new commercial printers for a new  more...

Essentials of Business Law Employment Law ...urn, a relatively new Customer Service Representative for Icon. As Kent a a s immediate supervisor, you are meeting with him today to try to orient him into his new role in the company. The two of you will discuss Kent a a s responsibilities as an agent and your responsibilities as his principal. Unit 2: Employment Laws (0.5 - 1 hour) Identify the provisions of  more...

Consulting Skills The Consulting Process ...You are the Facilities and Operations Coordinator for the Icon Product Manufacturing Division, which is preparing to relocate into a new state-of-the-art facility. You request that she identify administrative controls, which involve altering work procedures and organization. Since timely completion of the project is essential for a smooth transition into the new facility, you must impress upon  more...

Essentials of Business Law The Legal Environment ...his simulation, you will meet with Maggie Roberts, one of Icon's most experienced attorneys. Maggie has represented Icon in several different contract disputes. She will ask you a number of questions designed to test your understanding of contract essentials and strategies. Unit 2: The Judicial System (0.5 - 1 hour) Complete a chart of the state court system.  more...

Strategic Management Establishing Strategic Focus ...with Kelly Landry, the Director of Strategic Marketing at Icon. Kelly will ask you a number of questions in order to test your knowledge of strategic management terms and definitions. Your answers to this series of questions will help gauge your knowledge of strategic management. Through her questions and your answers, you will gain a better understanding of the relevant terms associated with  more...

Strategic Management Analyzing Strategic Options ...n this simulation, you will be meeting with Ronald Spear, Icon's Vice President of Marketing, Deborah Cowan, Vice President of Sales, and James Cahill, Vice President of Product Development. It has recently come to your attention that one of your fiercest competitors, Menlow Enterprises, has gotten the jump on some new wireless application technology, and has started development on a series of  more...

Strategic Management Developing a Successful Process ...ny final concerns about your strategic marketing plan for Icon before taking it to James Cahill, Icon's President, and Roger McAlister, Icon's Director of Operations, to secure it's acceptance. Your team, consisting of Robin Carlson, a Quality Assurance Technician, Ronald Spear, Marketing Manager, and Deborah Cowen, Director of Finance, has put a great deal of work into this plan, and its  more...

Competitive Intelligence Implementing a Competitive Intelligence System ...and Dean Kramer. Both are Project Managers and members of Icon's centralized Buying Center. Susan, the newest member of the management staff, knows very little about Competitive Intelligence while Dean, a seasoned veteran, is skeptical of Competitive Intelligence's applicable uses to Icon. Your goal is to thoroughly explain CI to Susan and outline the benefits CI has to offer to Dean who  more...

Quality Management The Quality Management Process ... In this simulation, you will meet with John Cunningham, Icon a a s Quality Management Director, to go over some of the fundamentals of quality management. John will give you scenarios that cover a wide range of quality management issues, ranging from daily quality management to variation in processes, so be prepared to demonstrate your knowledge. Unit 2: The Costs of Quality (0.5 - 1  more...

Quality Management Quality Management Tools ...y, several invoices have been paid after the 30 days that Icon a a s CFO has mandated is the minimum length of time for paying invoices. For this simulation, you will concentrate primarily on the invoice approval process. You will have to perform a few calculations during the sim, so a calculator may be helpful. Unit 2: Tools to Identify Problem Causes (0.5 - 1 hour)  more...

Managing Business Risk Developing a Risk Management Plan ...rd Byrne, President of Parmelle Drilling, a subsidiary of Icon. The drilling industry has been lukewarm in its compliance with OSHA regulations and employee training has been minimal and irregular due to the current low price of oil and the high rate of employee turnover. However, a recent tragic accident on a neighboring oil rig has brought renewed attention to risk factors and safety training  more...

Managing Business Risk Risk Assessment Control ...o discuss the risks of opening a new manufacturing plant. Icon executives want you to identify the risks involved and how they would apply to the new project. Through your discussion with Laura, you will gain a greater understanding of risk sources and categorizing risks. Unit 2: Risk Evaluation and Control (0.5 - 1 hour) Identify the characteristics of hazards.  more...

Managing Business Risk Financing Contingency Planning ... In the simulation at the end of this unit, Icon Industries has increased its influence as a corporate powerhouse. Through strategic investments, Icon's business investors have positioned the organization for diversification in the near future. Before this can happen, investors must secure more mergers and acquisitions. However, statistics show that other organizations in Icon's  more...

Principles of Marketing Fundamentals of Marketing ...you will meet with Dean Kramer, the Marketing Director of Icon's Office Supply product group. Dean will discuss marketing terms, including a SWOT analysis, and how they are implemented in his product group. Throughout your conversation, Dean will ask you questions to test your understanding of the concepts discussed. Unit 2: Four P's of Marketing (0.5 - 1 hour)  more...

NetWare 5 Administration - Part 1 ...y the network resources by using the Network Neighborhood icon. Install Netscape Navigator on a workstation by using Winsetup.exe. Unit 3: NetWare User Object Access Duration: 2 Hour(s) Identify the functions of a user object. Identify the utilities provided by NetWare 5 to create a user object. Create a user object by using NetWare Administrator. Create a template object by  more...

Oracle Form Builder Forms Fundamentals ...ual attribute in the Object Navigator by using the Create icon. Modify the properties that control the behavior of a data block by using the Property Palette. Modify the properties that control the appearance of a data block by using the Property Palette. Modify the frame properties of a data block by using the Property Palette. Set properties on multiple objects by using the Property  more...

Windows 2000 Professional Advanced User ... Duration: 2 - 3 Hour(s) Identify the Control Panel icon that enables you to perform a specified function. Match the accessibility options available in Control Panel with their functions. Change the folder settings by using Control Panel. Add a printer to the computer by using Control Panel. Modify the regional settings of Windows 2000 by using Control Panel. Match the system tab  more...

NetWare 5 Administration - Part 1 ...y the network resources by using the Network Neighborhood icon. Install Netscape Navigator on a workstation by using Winsetup.exe. Unit 3: NetWare User Object Access Duration: 2 Hour(s) Identify the functions of a user object. Identify the utilities provided by NetWare 5 to create a user object. Create a user object by using NetWare Administrator. Create a template object by  more...

Quality Management Business Process Improvement ... Linda Autry, of the ''Game & Train'' Product Division of Icon's Computer Hardware and Software Division. In the past, this division has hired outside consultants to evaluate its processes and make recommendations for improvements. Due to changes in upper level management, however, employees at all levels of the process of product development are being asked to participate in quality  more...

International Business Essentials The Global Business Environment ... a Personnel Manager in the Human Resources Department of Icon's Financial Services Division in New York. One of Bonita's responsibilities is to ensure that any Icon employee who is going to work internationally is prepared for the cultural differences he or she will encounter. Today, she is going to talk to you about the different cultural orientations you should be aware of when conducting  more...

International Business Essentials Succeeding as a Global Manager ...this unit, you act as the Director of Human Resources for Icon's Financial Services Division. You have been charged with the task of filling a new marketing management position in Frankfurt, Germany. In your first meeting, you will discuss the qualities a global manager should possess with Caroline Harris, the Director of Marketing, and Ronald Spear, a Marketing Manager who will be involved in  more...

International Business Essentials Conducting Business in Europe ... at the end of this unit, you act as the newest member of Icon's Resource Specialization & World Trade Promotion team. It is your job to secure potential customers in the world market. Your first assignment is to establish rapport with Johann Kass and Nicolaus Schuler from Germany's Koertz Industries by properly adhering to cultural statutes. Your primary objective is to introduce the idea of a  more...

Self Development Increasing Your Assertiveness ...this simulation, you will meet with Carla Jackson, one of Icon's Human Resources Assistants. Since Carla works in the Human Resources Department, she has been exposed to many different types of behavior styles. Through your questions and her answers, Carla will share her knowledge with you about behavior styles, the benefits of assertive behavior, and the factors that enable you to communicate  more...

Time Management Overcoming Challenges ...lation, you will meet with Susan Cole, a Sales Manager in Icon's Telecommunications Department. In her years at Icon, Susan has become very adept at minimizing unnecessary distractions and making her meetings very productive. Through Kathy's questions and your answers, you will increase your understanding of ways to minimize interruptions from visitors and co-workers, and you will learn some  more...

Time Management Planning Your Day ...this simulation, you will meet with Carla Jackson, one of Icon's Project Managers. Through her questions and your answers, you will learn about the benefits of creating a daily plan, the obstacles you should avoid when planning, and what guidelines you should follow in planning and scheduling your day. Unit 2: Managing Technology (0.5 - 1 hour) Identify guidelines for  more...

Time Management Developing a Plan Time Management: Developing a Plan helps students understand time management by helping them determine how they currently spend time, offering ways for them to spend time more efficiently. The program covers how to evaluate the use of time, how to identify goals and set priorities, and how to develop an overall time management plan. The program focuses on the Pareto principle and how it affects  more...

Career Development Developing a Career Strategy ...this simulation, you will meet with Bruce Madison, one of Icon's Human Resource Specialists, to discuss defining your career aspirations. You are satisfied with your position at Icon, but you've decided to start looking into different careers that could better suit your professional goals and your personal lifestyle. Bruce will ask you a series of questions designed to help you identify career  more...

Career Development Professional Networking ... In this simulation, you are a Marketing Coordinator at Icon's Power Systems division. It has been your lifelong aspiration to live and work in England, and you are now actively trying to take your career in that direction. You are meeting with your immediate supervisor, Robin Carlson, who has served in many different capacities at Icon. You are hoping that with her experience, she can give  more...

Moving from Technical Professional to Mgr Series Getting Started ...mulation Overview: You are the Director of Development at Icon International. You are co-chairing a three-month review of Junior IT Manager, Matt Green with Katherine Cavanaugh, Senior IT Manager. You are concerned that Matt's team won't meet the IT departmental quarterly target of developing new software for the development team. Matt has mentioned privately to you that he's worried about how  more...

Business Travel Safety Domestic Travel ... Overview: In this simulation, you are a Sales Manager at Icon International. Walter Jenkins, a new Account Executive in your department, is preparing for his first out-of-town sales call. Walter is a recent college graduate, and this will be his first trip as an Icon employee. As his manager, it is your responsibility to make sure that Walter is prepared for his trip and comfortable with the  more...

Business Travel Safety International Travel ...will meet with Dean Kramer, Health and Safety Officer for Icon International. As an efficiency coordinator, you were selected by Icon's Board of Directors to represent your department in forthcoming global negotiations. Your position is important and high profile, so Icon has managed most of your travel insurance. Since you will travel internationally, Dean has agreed to discuss elements of  more...

Business Travel Safety Forming a Corporate Travel Safety Program ... Simulation Overview: In this simulation, Icon has decided to expand its sales into markets in Asia and South America. As a result of this decision, some employees will need to travel extensively. To prepare for this increase in travel, and in light of recent international emergencies, it has been decided to develop a travel safety program. You are meeting with Robin Carlson, a  more...

Business Travel Safety Safety Measures for Travelers ...ion, you will meet with Robin Carlson, a HR Specialist at Icon International. You have just been employed as a Sales Manager in Icon and as the position requires a large amount of traveling Robin wants to be sure you have a good understanding of travel safety and the precautions a traveler needs to take. She will ask you a number of questions in relation to travel guidelines for women and  more...

Organizational Skills Managing Information ... this simulation, you will be meeting with Pam Armstrong, Icon International's Knowledge Manager, to explore the benefits of managing information. Through your questions, you will learn how managing information benefits organizations, determine what causes information overload, and identify your main goal when managing information. Unit 2: The INFO Process (0.5 - 1 hour)  more...

Creativity Innovation Increasing Personal Creativity ... this simulation, you will be meeting with Robin Carlson, Icon's Director of Existing Account Sales. Robin has been labeled a top performer at Icon, and she is considered by many to be one of the most creative employees in her division. Through a series of questions and Robin's answers, you will learn about how you can follow steps to mentally prepare to be creative, how to increase you  more...

Creativity Innovation Promoting Team Creativity ...is simulation, you will be meeting with Elizabeth Thomas, Icon's Trade Show Coordinator. During her work as a coordinator, Elizabeth has assembled many highly effective and creative teams. Through a series of questions and Liz's answers, you will learn about characteristics of a successful creative team, as well as what responsibilities a manager has once a team has been assigned. Unit 2:  more...

Cross Cultural Business Comm Understanding Cultural Differences Cross-Cultural Business Communication: Understanding Cultural Differences offers students the information they need to understand the basics of cross-cultural business communication. The program provides information about the volume, pitch, and rate of speech that should be used when communicating cross-culturally. Cultural differences in nonverbal and written communication are also explained.  more...

Business Finance Time Value of Money ...Director of Finance in the Financial Services Division of Icon. During this meeting, you will discuss future and present values of money. You will also answer a series of questions by Jessica, which will test your knowledge. She will ask you to recognize and define terms associated with the future and present value of money. Also, you will be expected to perform calculations to determine  more...

Business Accounting Accounting for Assets ...u will meet with Susan Cole, an Accounting Supervisor for Icon who is experienced in performing accounting duties and coordinating the work of accounting clerks under her supervision. She will give you a series of exercises to gauge your knowledge of current assets. Through these questions and answers, you will increase your understanding of business accounting, including assets such as cash  more...

Business Accounting Accounting for Stockholders Equity ...simulation, you will be meeting with Don Hamilton, one of Icon's Financial Analysts. You have been recently hired by Icon to work in the Accounting Department, and as part of your training, for the position, Don will ask you a series of questions to evaluate your knowledge of the fundamentals of issuing stock and the role it plays in the company's accounting. Unit 2: Fundamentals of  more...

Economics The Principles of Economics ...tion, you will meet Ronald Spear, a senior economist with Icon International, to discuss the main ideas that guide economic thinking, how people interact and make decisions, and how the economy works as a whole. Ronald will be asking you questions about the main economic principles, economic analysis and policy, factors of production, and economic growth. Unit 2: Economic Markets (1 - 2  more...

Budgeting Creating Analyzing a Budget ...his simulation, you will meet with Maggie Roberts, one of Icon's Budget Accountants, to discuss why businesses design budgets. Maggie has played an integral role in Icon's budget, and she will be asking you a series of questions designed to increase your understanding of budgeting basics. Through her questions and your answers, you will be able to identify the purposes of budgeting, distinguish  more...

Economics Basic Concepts in Microeconomics ...tion Manager, and Janet Porter, the Operations Manager at Icon. They are responsible for Icon's bottled water product line. Janet has called the meeting because there has been a sudden fall in demand for one of Icon's main products. She is concerned about the fall off in revenue. You are a market analyst employed by Icon to offer advice on market behavior. Unit 2: The Logic of Consumer  more...

Economics Products and Markets ...rations Manager, and Jack Sullivan, Production Manager at Icon International, to discuss bottled water costs and profits. Janet and Jack are relying on your expertise in the field of economic market analysis to guide them through some business concepts. Unit 2: Market Competition (1 - 2 hours) Identify the characteristics of perfect competition.  more...

Economics Foundations of Macroeconomics ...with Elizabeth Thomas, a senior Economics Consultant with Icon International, to discuss issues in macroeconomics. You are applying for the position of assistant in the Economics department. Elizabeth will be asking you some questions about unemployment, inflation, and government policies to explore your knowledge of macroeconomic issues. Unit 2: Economic Growth and Performance (0.5 - 1  more...

Emotional Intelligence Developing Emotional Intelligence Skills ... In this simulation, you will meet with Dean Kramer, Icon's Quality Manager for Industrial Casing Products. Dean is responsible for ensuring that Icon continues to meet requirements for several international quality accreditations. In the past, Dean's performance has been outstanding and he was even considered for a promotion to the Production Manager position. However, his record keeping  more...

Emotional Intelligence Emotional Intelligence for Executives ...simulation, you will meet with James Cahill, President of Icon's Industrial Services and Manufacturing Division in Boston. You are the Vice President of Home Improvement Solutions, a group that produces siding and other home improvement supplies sold to the consumer market. While the product group is profitable, it is the only consumer-targeted group under the Boston division. In addition, the  more...

Effective Presentations Planning a Presentation ... this simulation, you will meet with Greg Baldwin, one of Icon International's Product Managers. Greg has several years of experience giving presentations and is familiar with Icon's Worldwide Network Solution, which you will be giving presentations about. Through your questions, you will learn about the different types of presentations and the process for planning a presentation. Unit 2:  more...

Effective Presentations The Presentation Process ... this simulation, you will be meeting with Bruce Madison, Icon International's Director of Information Services. Through your questions, you will identify what extemporaneous speaking is, why it is beneficial, and how to prepare an extemporaneous presentation. Unit 2: Preparing to Speak (0.5 - 1 hour) Apply four steps to help reduce your fear of speaking.  more...

Advanced Interpersonal Communication Comm to Build a Positive Culture ... Brown, team leaders in the Market Research department of Icon. The Industrial Services and Manufacturing Division is redefining their culture and has asked for input and suggestions from each department. As the manager of the Market Research department, you need to lead this meeting and identify areas of the culture that can be changed or improved. In leading this meeting, you will need to  more...

Listening Skills The Fundamentals of Listening ...r, and Ronald Swenson, the Director of Human Resources at Icon International. You are a Training Consultant, and you organize training programs for many different organizations. Katherine and Ronald are considering getting you to set up some training sessions for listening skills. They have asked to speak to you to find out more information about listening skills. Your goal is to display your  more...

Listening Skills Listening Challenges ...w: In this simulation, you are a sales representative for Icon International. You are attending an informal presentation by Rachel Thomson, a project manager in Icon's Marketing department. For the past three months, Rachel as been market testing the I-Qube, Icon's newest video game console. Equipped with broadband capabilities, the I-Qube's purpose was to exceed the limits of ordinary game  more...

Call Center Mgt Managing an Inbound Call Center ...ng to join the organization. As a business consultant for Icon, it is your task to identify the needs of the WCAA and explain the benefits of a call center. Unit 2: Establishing the Call Center's Structure (0.5 - 1 hour) Select building considerations. Identify types of call center layouts. Sequence the process for  more...

Call Center Mgt Measuring Quality Performance ... Simulation Overview: Icon has decided to upgrade the call center for its Industrial Services and Manufacturing Division in order to more effectively manage increasing call volume. As the Call Center Manager, you will meet with Paul White, a salesperson from VoiceRally, Inc., to discuss purchasing a VRU. Laura Dennis, the Director of Customer Service, will be  more...

Customer Relationship Mgt Fundamentals of CRM ...re a Marketing Director for Lillian Alley Enterprises, an Icon-owned venture. Lillian Alley, the founder of the company, is a Home, Garden, and Entertaining expert with media and retail divisions. Analyses of the demographics of Lillian's market show that it is made up of middle to upper class American women, both career women and homemakers, in the age range of 30-70. As the head of Marketing,  more...

Customer Relationship Mgt Implementing CRM ...tion, you are a representative of ConTrol-Tac Systems, an Icon-owned subsidiary that provides CRM solutions to external organizations. Today, you will be meeting with Marcus Robinson, Elizabeth Williams, and Mildred Parcells, three members of the Board of Directors for The Glen, a non-profit organization that provides summer camping experiences for disadvantaged children and their families.  more...

Sexual Harassment Preventing Sexual Harassment Claims ... In this simulation you are a new employee to Icon. You will meet with Ronald Spear to discuss the impact of sexual harassment on the employee, the harasser, and the organization. It is part of Ronald a a s job to have a conversation on this topic will all new employees. Unit 2: A Sexual Harassment Policy (0.5 - 1 hour) Identify the reasons it is  more...

Recruiting Retention Staffing Your Organization ...r, to begin planning for an upcoming hiring period within Icon a a s Sales Department in Chicago. To promote a new line of products, Icon is supplementing VinTech a a s current sales force with one hundred additional employees. During this first team meeting, you will need to create a human resource plan and a job description. However, be careful to avoid common mistakes when analyzing a  more...

Recruiting Retention Internet Recruiting ...es, and Maggie Roberts, Director of Financial Accounting. Icon is on the verge of expansion and needs to fill positions in Marketing and Accounting as quickly as possible. Lance and Maggie, have never used the Internet for recruiting employees. You must explain the benefits and the process of using Internet recruitment. It is your job to decide, according to your knowledge, whether it will be  more...

Exit Interviewing Skills The Termination Process ... In this simulation, you are the Production Manager of Icon's laptop and desktop computer assembly in Icon's San Francisco Computing Hardware and Software Division. As a Key Operator for Icon, Nick Simmons will have three primary responsibilities. Icon's commitment to quality requires that Nick's assembly work will have no more than a two-percent defect rate, with a one-percent defect rate  more...

Human Resource Law Management s Role ...ent Manager. You are interviewing for an HR position with Icon. Mr. Kass will ask you a series of questions and assess your knowledge of Human Resources law. If you answer his questions correctly, you will be well on your way to a position at Icon. Unit 2: Rightful Discharge (0.5 - 1 hour) Identify employment-at-will. Identify whistleblower  more...

Human Resource Law Americans With Disabilities Act ...an Resources Representative, to discuss the importance of Icon complying with the Americans With Disabilities Act. Through a series of questions, you will gain a greater understanding of the Act, the protection it provides to covered employees, and the reasons why an individual covered under the ADA is qualified for a job. Unit 2: Employer Duties (0.5 - 1 hour)  more...

Human Resource Law Equal Employment Opportunity Law ... In this simulation, you are a Human Resources Manager at Icon. Recently, Atlas Technologies, one of Icon's chief competitors, was sanctioned by the EEOC for their pre-employment testing practices. The EEOC investigation revealed that the pre-employment testing for Atlas' administrative positions was biased against women. In light of this development, Icon is working to ensure that all their  more...

Human Resource Law Family Medical Leave Act ... at the end of this unit, you have recently been hired by Icon a a s telecommunications Division as a Benefits and Compensation Manager. Your key job responsibilities include being a liaison between employees, management and insurance carriers, processing paperwork and new hire orientation. Since you are about to conduct your first new hire orientation, the HR Director want to go over some  more...

Human Resource Law Fair Labor Standards Act ...will In this simulation, you will meet with Ronald Spear, Icon's Human Resources Director. As a new HR assistant, you are in the process of completing your pre-employment training and knowledge evaluation. Ronald will ask you a series of questions about the provisions of the Fair Labor Standards Act and how they pertain to Icon. Unit 2: FLSA Definitions (0.5 - 1 hour)  more...

360-Degree Feedback Experiencing 360-Degree Feedback ... managers to introduce a 360-degree feedback program that Icon is implementing. You will need to explain the types of information that should be covered in feedback, characteristics of an effective program, and methods for collecting 360-degree feedback. Unit 2: Providing 360-Degree Feedback (0.5 - 1 hour) Identify criteria for selecting raters.  more...

360-Degree Feedback Max the Benefits of 360-Degree Feedback ... with John Cunningham, the Director of Human Resources in Icon a a s San Francisco Computing Hardware and Software Division. As a Human Resources Manager, you are in charge of implementing a 360-degree feedback program, and John wants to make sure you have correctly planned how to enhance the use of the feedback at the end of the program. He will ask you a series of questions about how you  more...

Succession Planning Successors Plan Evaluation Planning Tools ...ion you will meet External Consultant, Jack Thompson, and Icon International employees Laura Daniels, Computer Technician, and Jeff Patterson, Project Manager. During the meeting, you will try and agree on a succession planning policy. Jeff will chair the meeting. Unit 2: Evaluating Your Succession Plan (0.5 - 1 hour) Identify reasons for evaluating your succession  more...

Women in Leadership Leadership Roles Styles ...t, you will meet with Rebecca Helton, a senior manager in Icon's Sales department, to discuss how gender roles in leadership have changed. Rebecca worked her way up through the ranks at Icon and was one of the fist women to attain a senior management position. Today she will test your understanding of both the old and new construct of leadership in business as well as myths associated with  more...

Women in Leadership Becoming a Leader ...is a new operating system that is different from previous Icon products and its competitors. In the course of creating the operating system, the development team has developed a software program that enables software created for other systems to be run on OS9. Mary and Dean disagree on how this software should be sold. You will need to use basic leadership skills to resolve the situation. If  more...

Women in Leadership Developing a Leadership Path ...u will meet with Caroline Harris, a Designer/Developer in Icon's Computer Hardware and Software Division in San Francisco. She has asked to meet with you as an Employee Assistance Program representative because she is experiencing a conflict between the demands of her personal and professional lives. As a result, she feels frustrated and overwhelmed and believes that she is not fulfilling her  more...

Strategic Decision Making Preparing to Make Decisions ...r quality standards and on-time delivery requirements for Icon a a s Automotive Electronic Systems in Chicago. Icon supplies mobile multimedia, such as CD/DVD car theatres, to Detroit Auto who is currently in the process of reducing its number of suppliers. Icon a a s five-year contract with Detroit Auto is up for renewal in 18 months, and Icon needs to secure its business by increasing  more...

Strategic Decision Making Making the Right Decision ...part of a team that will decide upon a recommendation for Icon's e-books call center. Icon's effective 24-hour customer service center is located in Graytown, Arizona. However, Icon has been in discussions with a company located in India, which provides outsource call center support for American companies. Many executives look at the cost savings of approximately $7,020,000 a year and think the  more...

Six Sigma Deploying Six Sigma ...t with Bruce Madison, Director of Information Services at Icon International, and Janet Porter, Director of Business Development. You will discuss the guidelines for Six Sigma projects and identify the characteristics of the Six Sigma team roles. You will also outline the steps for choosing a Six Sigma team. Unit 2: Six Sigma in Action (0.5 - 1 hour) Identify the  more...

Six Sigma Managing Six Sigma Projects ...ou will meet with Stephen Johnson, a Product Manager with Icon International, to discuss his concerns about the proposed quality changes to his department. You will then meet with Maggie Roberts, Vice President of Products and Services, and Bruce Madison, Director of Information Services, to discuss creating an internal support network. Unit 2: Advanced Six Sigma (0.5 - 1 hour)  more...

Business Problem Solving Critical Thinking Info Analysis ... candidate for an internal project management position at Icon. Because this position is very important and will require extensive problem solving skills, each candidate is going through a number of interviews designed to test his or her competencies. In this meeting, Dean Kramer will ask you a number of questions designed to test your knowledge and understanding of problem solving. Unit 2:  more...

Business Problem Solving Problem Solving Teams ...e a Senior Project Manager at a contracting firm owned by Icon. Months ago, your firm signed a contract to build an office park and storage facility. However, due to the late completion of other projects and harsh weather, the project is behind schedule. You are the newly appointed leader of a team created to address this problem and make the decision that is in the company a a s best  more...

Delegation Understanding Delegation ... you will meet with Anna Strzelecki, Marketing Manager at Icon International, and Ronald Spear, Marketing Assistant. You are the Brand Manager in Icon's Marketing department, but there have been a number of complaints lately about your work. Anna wants to work with you to help you to delegate more effectively. Unit 2: Matching Tasks to Delegates (0.5 - 1 hour)  more...

Delegation The Delegation Process ... you will meet with Anna Strzelecki, Marketing Manager at Icon International. You have been looking at ways to analyze tasks and appoint delegates. Anna has offered to test you on these areas before you put them into practice. Unit 2: Briefing (0.5 - 1 hour) Identify guidelines for preparing a brief. Identify different parts of a brief.  more...

Delegation Monitoring Evaluating Results ...ion at the end of this unit, you are the Brand Manager in Icon's Marketing department. You have decided to delegate two tasks, review and communication, to Ronald Spear, Marketing Assistant and Lan Nguyen, Marketing Team Leader. You will assign these tasks, provide support and encouragement, and review their performance. Unit 2:Developing Delegates (0.5 - 1 hour)  more...

Employee Performance Providing Feedback ...is simulation, you will meet with John Cunningham, one of Icon International's Human Resources Assistants, to explore the benefits providing constructive feedback. Unit 2: The Processes for Providing Feedback (0.5 - 1 hour) Provide feedback to teams in an appropriate manner. Follow the process for providing positive feedback.  more...

Essentials of Management Creating a Positive Workplace ... In this simulation, you will meet with Carla Jackson, an Icon International Human Resources Assistant, to discuss the benefits of a positive workplace, how an employee's positive or negative attitude can affect the workplace, and how to promote a positive workplace. Unit 2: Encouraging Positive Behavior (0.5 - 1 hour) List the five needs of every individual as stated  more...

Value Chain Management Managing a Value Chain ...tion Overview: In this simulation, Icon International plan to introduce aspects of Value Chain Management into your department. This is a pilot project and you have been chosen specifically to implement this change. You are meeting Keith Collins to make sure you have a good understanding of how to analyze costs, analyze your competitors, and create buyer value. Unit 2:  more...

Value Chain Management Managing the Transition to a Value Chain ...keting Manager, and Keith Collins, Marketing Assistant at Icon International. You are about to be appointed Area Sales Manager for Icon's sales team. Icon is about to merge with an IT company, ITWare, which has its own software sales team. As Area Sales Manager, you will need to convince management that your team members are ready for the change and that they are aware of their roles and  more...

Change Management Adapting to Change ...this simulation, you will meet with Carla Jackson, one of Icon International's Human Resources Assistants. You will discuss the truths about change, the difference between change and transition, and the transition process. Unit 2: Responding to Change (0.5 - 1 hour) Identify four factors that affect your response to change. List three reactions  more...

Facilitation The Facilitation Process ... In this simulation, you will meet with Janet Porter, Icon's Director of Business Development. Janet frequently assumes the role of a facilitator during product development meetings, so she would like to pass on her knowledge of facilitation to you. Through your questions, you will learn the differences between groups and teams, how to transition between divergent and convergent thinking,  more...

Total Quality Management Fundamentals ...et with Don Hamilton, Regional Vice President of Sales at Icon International. You are a consultant hired to study the effects of the recent loss of sales, and you have worked with Don on previous occasions. Don has called this meeting to make sure that you do not say anything that disagrees with his policies. He also wants to ensure that you are capable of conducting the study to his  more...

Total Quality Management Principles ... In this simulation, you are a Marketing Manager at Icon International. You've called a meeting to try to turn around the results of a recent poll by a leading financial media organization, which found it was bottom of the customer satisfaction table. In response to this, you've set up a focus group to ensure that Icon is in the top 10 for next year's poll. You hope that a small focused  more...

Correcting Performance Problems Addressing Performance Problems ...l be meeting with Robin Carlson, an account executive for Icon. After meeting several of Robin's customers at a recent tradeshow, you learned that they were unaware of improvements being made to Icon's Uninterrupted Power Source (UPS) products. Keeping existing and prospective customers informed of new features are part of Robin's responsibilities, so you need to hold a constructive feedback  more...

Managing Performance Establishing a Peformance Plan ...ce Helms, an Account Executive in the Sales Department at Icon International. Lance has recently been assigned to a new position as part of a reorganization of the department and is not happy with his new responsibilities. You will need to establish a performance plan for Lance while keeping the overall goals of the organization in mind. Unit 3: Providing Feedback and Coaching (0.5 - 1 hour)  more...

Total Quality Management Implementation and Tools ... Simulation Overview: Icon International's market position has come under threat from a new competitor. It has been decided that to maintain their competitive advantage, Icon need to adopt a TQM system. As part of the team set up to implement the system, you have been asked to attend a meeting on whether or not the company is ready for this implementation.  more...

Managing the Expert Understanding Experts ...ion, you will meet with Laura Dennis, the senior buyer in Icon's Industrial Supplies Product Group. The product group manufactures silencers, emission control attachments, and other environmental products for industrial customers. Laura has worked for a several different companies in this industry, including vendors, so she has a unique knowledge of vendors and pricing. In the simulation, you  more...

ISO 9001 2000 Overview of Standards ...eting Carla Jackson, a Director of Quality Assurance with Icon international, to discuss the benefits and the different standards of ISO, key principles and the steps in the process of a Quality Management System (QMS). Carla will be asking you questions to assess your knowledge of these areas. Unit 2: Preparing for ISO 9000: 2000 Registration (0.5 - 1 hour) Identify  more...

Managing the Expert Developing a Successful Environment ...oach with ELANEX Life strategies. Barbara was retained by Icon to personally coach Icon's top level executives, whom she has met with on a bi-weekly basis for the past two and a half years. As the VP of Human Resources, you have had a rather hands-off strategy in managing Barbara. However, due to the strong desire among members of middle management to have access to a life coach, your  more...

Managing the Expert Managing the Unique Needs of Experts ... In this simulation, you are a Manager in Icon's Computing Hardware and Software Division. You have recently hired as a consultant Bruce Madison, a Scientific Systems Analyst with an expertise in Numerical Analysis. Bruce has a history of pushing companies to the cutting edge of technology and integrating that technology with the Internet. Recently, Market Researchers have  more...

Coaching Applying the Coaching Process ...ance is responsible for maintaining the network of one of Icon's largest and most demanding clients, who is ready for a major network upgrade. You need to mentor Lance and build a coach/employee relationship, which will help him handle the upgrade. Unit 2: Establish Objectives, Expectations, and Goals (0.5 - 1.5 hours) Identify the four questions you must ask in order  more...

Business Ethics Ethical Decision Making ... to the company, Trina is unsure of certain procedures at Icon. She believes that several of her co-workers have been taking office supplies and equipment home. She realizes that theft is wrong, but is unsure of her ethical responsibility. She is tempted to report the theft, but doesn't want to overstep her bounds or anger her new co-workers. It is your responsibility to help Trina better  more...

Business Ethics Managerial Business Ethics ...or the position, Jeff Rayburn, is currently employed with Icon's biggest competitor. Jeff has promised to bring a number of key accounts to Icon if he is hired. The second candidate, Douglas Wright, is a hard-working Account Executive with over seven years of experience at Icon. Icon has a strong policy of promoting candidates from within. As Regional Sales Director, you will need to exhibit  more...

Business Ethics Organizational Ethics ...e firms. As the Sales Director for Icon's Computer Hardware and Software division, you will meet with Customer Service Manager, Deborah Cowan, Marketing Director, John Cunningham, and Product Manager, Terry Jones, to discuss a production-related ethical dilemma. Icon has been advertising an introductory special on a personal computer scheduled to be available to consumers  more...

Operations Management Operations Components ...meet with Steve Tomlin, a Vice President of Operations at Icon. You are a candidate for a position as an Operations Manager for a new and innovative product. Steve's goal is to test your knowledge and determine if you're qualified for such an important position. Including you, there are three finalists for the position. With an excellent performance today, you will improve your chances of  more...

Managing Generations in the Workplace Generations Working Together ...king you questions to assess your potential as a coach in Icon International. Unit 2: Developing Intergenerational Teams (1 - 2 hours) Identify guidelines that a member of Generation X can use to manage Boomers and Builders. Identify characteristics of effective intergenerational teams. Identify appropriate leadership  more...

Managing Generations in the Workplace Recruitment Retention ...meet with John Cunningham, Human Resources Assistant with Icon International. You are a new recruit in Icon a a s Human Resources department and he will be meeting with you as part of the orienting process. He will specifically test your understanding of generations in the workplace. Unit 2: Retaining the Generations (1 - 2 hours) Identify incentives to attract and  more...

Managing Change Implementing the Change Process ...discuss the new Customer Care Advocacy Program (CCAP) for Icon a a s Database Management Division. Your goal during this meeting is to effectively communicate the need for the new customer service program as well as gain support from the team leaders. Unit 2: The Change Vision (0.5 - 1.5 hours) Sequence the steps for developing a change vision.  more...

Managing Change Overcoming Change Obstacles ...verview: You will meet with the District Sales Manager at Icon International. Through her questions and your answers, you will gain a better understanding of the obstacles to change. Unit 2: Creating a Change Environment (0.5 - 1.5 hours) Identify why you need to approach change creatively. Identify guidelines for developing employee commitment  more...

Managing Change Managing Yourself Through Change ... Simulation Overview: You will meet with Icon International a a s District Sales Manager, the Director of Finance, and a Product Manager. Your goal during this meeting is to discuss upcoming changes to Icon a a s product lines as well as map out a transition process for these changes. Unit 2: Coping with Uncertainty (0.5 - 1.5 hours) Identify  more...

Organizational Crisis Mgmt Anticipating Planning for Crises ...n, you will meet with John Cameron, Operations Manager at Icon International. John is going to ask you some questions on organization crisis management. At a later stage, you may need to implement some of the issues discussed during this meeting. Unit 2: Introducing Crisis Management Planning (0.5 - 1 hour) Identify benefits of having a crisis management plan.  more...

Organizational Crisis Mgmt Managing a Crisis ...er a crisis. Simulation Overview: Icon Automotive Products is facing a crisis. It recently launched ''Star Polish,'' a product which was marketed as being able to make any car look like new. A dynamic marketing campaign surrounded the launch and included television advertising and in-store promotions. The success of the product is vital to the organization's survival,  more...

ISO 9001 2000 The Auditing Process ...rector of Quality Assurance, both of whom are employed by Icon International. You will be discussing requirements for the audit process, reasons for holding an opening meeting before an audit takes place, and items to include on an agenda for this meeting. Unit 2: ISO 9001: 2000 Audit Performance (0.5 - 1 hour) Identify characteristics of an ISO auditor.  more...

Organizational Crisis Mgmt Resolving Crises in Organizations ... and Paul White, Project Manager to discuss ways in which Icon can improve its handling of communications during crisis situations. This is something Icon has not done well in the past, and management has decided to be better prepared to handle a potential crisis situation. As a newly appointed PR executive, you need to advise Travis, Carolyn, and Paul on general guidelines and strategies for  more...

Project Management Project Scheduling Budgeting ...meet with David Morris, an experienced project manager at Icon. David will ask you a series of questions about the fundamentals of project development and the various techniques and diagrams that you can use to ensure effective project schedules. Unit 2: Scheduling the Project (0.5 - 1 hour) Identify characteristics of the critical path.  more...

Project Management Essentials Controlling Closing a Project ..., a manager in the research and development department of Icon. Kent has extensive knowledge of project teams, specifically in measuring the performance of a project team. In this meeting, he will ask you a series of questions and problems to test your knowledge of the different analyses used to measure project control, the calculations used during earned value analysis, and schedule and cost  more...

Advanced Project Mgmt Building Productive Stakeholder Relationships ...ew Canfield, and Mildred Parcells. You are an employee of Icon Bottling Company, one of the largest manufacturers of non-alcoholic beverages in the world. As the Project Manager, you've been asked to lead the creation of a new installment called Tour in a Bottle, which would replicate the manufacturing process for visitors in a condensed form, with the equipment being contained in a gigantic  more...

Advanced Project Mgmt Managing Accelerated Projects ... In this simulation, you are one of a few Icon employees who have been specifically chosen to enter a new, internal project management training program. This long-term program is intended to expose you and to a wide variety of project management subjects in the hope that you will all be qualified to lead important projects for the company in the future. In this session, you will  more...

Advanced Project Mgmt Setting Up a Project Office ...lation: In this simulation you will meet with Paul White, Icon's Director of Product Development. Paul is in the process of seeking out candidates to take over as Project Manager for the company-wide computer upgrade process. You have expressed some interest in the position, so Paul has requested a meeting to help determine your qualifications. Paul will ask you a series of questions designed  more...

Advanced Project Mgmt Portfolio Management ...of this unit, you are the Vice President of Operations at Icon International. You are meeting with the Director of Sales and the Director of Marketing. In recent years, Icon has noticed a decrease in the quality of their customer relationships. There is a proposal for a new client database that will allow the company to improve its customer relationships. The goal of this meeting is to discuss  more...

Managing IT Projects Project Planning Execution ...t, you will meet with Don Hamilton, IT Project Manager at Icon International. He was recently asked if he could take on a major project involving the transformation of a retail business into an online operation. Unfortunately, Don is unable to take on such a project due to personal commitments and is hoping to find a successor. You have been asked to this meeting to see if you would be a  more...

Team Leadership Conducting Productive Team Meetings ...this simulation, you and Elizabeth Thomas, an Engineer in Icon's Product Development Department, have been named co-leaders of the Budget Committee for the upcoming fiscal year. In preparation for your first team meeting, you will be sitting down with Elizabeth to establish the particulars for the meeting, prepare an agenda, and assign roles. Unit 2: Leading Team Meetings (0.5 - 1 hour)  more...

Six Sigma Six Sigma Essentials ...aggie Roberts, Vice President of Products and Services at Icon International, to answer questions about applications of statistics, the aims of Six Sigma, and the phases of its implementation. Unit 2: Six Sigma Tools (0.5 - 1 hour) Recognize the characteristics of a process flow chart. Identify the use of control charts.  more...

Team Participation Team Communication ...this simulation, you will meet with Carla Jackson, one of Icon International's Human Resources Assistants. You will discuss various aspects of team communication, identify why silence may actually communicate a message, and what factors cause breakdowns in team communication. Unit 2: Verbal Communication (0.5 - 1 hour) List the three levels of verbal communication.  more...

Team Participation Resolving Conflict in Teams ...imulation, you will be meeting with Carla Jackson, one of Icon's Human Resources Assistants, to discuss team conflict. Through your questions, you will identify the symptoms of conflict, how conflict affects team members, and the relationship between the content and the process of team conflict. Unit 2: The Nature of Team Conflict (0.5 - 1 hour) List the three sources  more...

Team Participation Decision Making in Teams ...roduct Manager, and the Regional Vice President of Sales. Icon is currently going through an Enterprise Resource Plan implementation and the four of you need to identify what type of system will be beneficial to your departments. The idea has been presented to implement a better system to analyze the return on investment from the company's advertising. Unit 3: The Consensus Process (0.5 - 1  more...

Virtual Team Mgmt Managing Virtual Team Relationships ...ondon. You and the two other team members are in Chicago. Icon is introducing a new product line, and your team needs to develop a new trade show display for the new product line. In the meeting, you need to display abilities needed for effective virtual team management while avoiding things that will hamper effectiveness. Unit 2: The Role of the Virtual Team Manager (0.5 - 1 hour)  more...

Principles of Marketing Pricing Strategy ...Ronald Spear, Product Manager, to discuss a price for the Icon HSX-450, a top-of-the-line audio receiver. You will need to use your knowledge of pricing policies, strategies, and methods to develop a price recommendation to give to senior management. Unit 3: Establising a Pricing Strategy (1 - 2 hours) Select common issues to consider when establishing a pricing  more...

Principles of Marketing Writing a Marketing Plan ...this simulation, you will meet with Robin Carlson, one of Icon's Marketing Directors, to discuss the fundamentals of marketing plans. Robin has a number of years of experience in the industry and will ask you a series of questions to test your knowledge of a variety of marketing concepts. Those concepts will include market positioning, the difference between a business plan and a market plan,  more...

Project Teams Building a Project Team ... Development Engineer. The X42, an experimental microchip Icon recently developed for its robotics division, was prematurely approved for market release ninety days ago. Consequently, immediately after the X42 was released, a new bug was found and the microchips had to be recalled. It is the responsibility of your project team to discover the root of the problem. The first team meeting will  more...

Cross-Functional Teams Goal Setting in a Cross-Functional Team ... simulation, you meet with Ronald Spear and Mary Winford, Icon executives. They are in the process of researching a better way to handle incoming complaints from both customers and employees. Your role is to propose the use of cross-functional teams in the project. If you correctly identify the causes for success and failures of cross-functional teams, the executives might choose to implement  more...

Brand Management Building Brand Equity ...al MP3 Digital Audio Player. Platinum is a brand owned by Icon and it is struggling in the market place because consumers are not accepting the digital audio player. You are meeting with Don Hamilton and Kelly Landry to discuss ways to make this brand as successful as it has the potential to be. As the new Brand Manager, you must find a way to increase the equity of the Platinum brand. Your  more...

Essentials of Business Law Contract Law ...his simulation, you will meet with Maggie Roberts, one of Icon's most experienced attorneys. Maggie has represented Icon in several different contract disputes. She will ask you a number of questions designed to test your understanding of contract essentials and strategies. Unit 2: Binding Contracts (0.5 - 1 hour) Identify the instances in which consideration is not  more...

Essentials of Business Law Cyberlaw ...tion, you will meet with Jessica Stone, Legal Counsel for Icon's Internet operations. As a newly hired Web Marketing Assistant, your meeting is standard procedure and provides employees an opportunity to review basic legal issues in cyberspace. Jessica will ask you a series of questions designed to reinforce your understanding of the subject and prepare you to deal with the issues as they  more...

Organizational Learning Developing a Knowledge Mgmt System ...is simulation, you are the Product Development Manager at Icon. You will be meeting with fellow department managers Mary Winford, Roger McAllister, and Ronald Spear. Icon's executives have determined that, in order to reach and maintain the company's desired productivity standard, a knowledge management system should be developed. Your goal for the simulation is to follow the process for  more...

Brand Management Managing Brand Equity ... In this simulation, you are a marketing assistant for Icon and a member of a team designed to create a brand extension for Carb-X, a relatively new energy drink that has experienced incredible sales numbers. Account Executives report that retailers have received a number of requests for Icon to make extensions of the Carb-X name. Your idea is to create an energy bar, tentatively named  more...

Organizational Learning Deploying a Knowledge Mgmt System ... Simulation Overview: Icon a a s book-publishing division, Antugua, is in the process of transferring their award-winning Global Book Encyclopedia into a CD ROM format. The ultimate goal of this process is to create a Web site with a search engine including all of Global Book Encyclopedia a a s entries. Before Icon launches a knowledge management  more...

Lotus Domino R5 Development Part 2 Application Devel Fundamentals ... their parent documents in a database. Create a database icon by using the Design pane. Create an About This database document for a database by using the Design pane. Create a Using This database document for a database by using the Design pane. Create an image resource for a database by using the Design pane. Create an image resource set in a database. Unit 2: Database Design:  more...

Operations Management Fundamentals of Operations Management ... In this simulation, you will meet with Roger McAlister, Icon a a s Director of Operations, to go over some basics of operations management. As a relatively new employee in Operations, you need to demonstrate your knowledge of the different types of operations and the components that go into operations management. Roger will present a series of situations for you to evaluate, and through  more...

Achieving Success Without Authority Personal Accountability In this course a Achieving Success Without Authority: Personal Accountability a you will learn the importance of personal accountability for achieving success. This course teaches you about self-reliance and how you can achieve it through personal accountability. In addition, you will learn how to have effective working relationship, the skills you need for coaching, and the steps to  more...

Achieving Success Without Authority Focusing on Results ... Cindy Becker, an Account Executive at Icon International, is your co-worker and has come to you for advice. She is finding it difficult to complete her tasks and has a very negative attitude to her work at the moment. Icon has just been restructured and Cindy's job has been re-defined. She was against this change but did not have any choice. She feels adrift from the newly  more...

Frontline Leadership Preparing to Lead ...he end of this unit, you act as the Resources Advisor for Icon. You will meet with Maggie Roberts and Bruce Madison, two recruiters from the Champion Recruiting Firm. Icon recently purchased this firm, so Maggie and Bruce are new employees to the organization. Although their job duties will remain the same, you will need to communicate the organizational differences between Champion and Icon.  more...

Motivation Fostering Employee Motivation ... will meet with Kristen Andersen, an Account Executive at Icon. Kristen is a very talented Account Executive, but recently her performance has lagged. In the past few months, she has made a decreased number of sales calls and has spent less time in the office. Although she is still meeting the minimum requirements, you are concerned about her decrease in motivation. As her manager, it is your  more...

Motivation Empowering to Increase Motivation ...ith Caroline Harris, an Employee Relations Specialist for Icon. The Consumer Products and Services Division, where you are a Customer Service Representative Supervisor, has decided to take steps to increase the level at which it empowers its employees. Caroline is meeting with all of the managers in the division to ensure that everyone is familiar with the role empowerment plays in the  more...

Executive Level Leadership Becoming an Executive Leader ...ohn Cunningham, the Vice President of Human Resources for Icon's Telecommunications Division. Currently, there is a Director of Marketing position open, so this meeting with John will be an opportunity for you to demonstrate how prepared you are to move into such a position. If you're able to establish that you have a solid understanding of executive leadership, you'll be interviewed for the  more...

Executive Level Leadership Leadership Communication ... Simulation Overview: You are Icon's newly appointed Chief Learning Officer. You have recently become aware of the benefits of e-learning, and you are beginning to feel that it could meet Icon's needs. In this simulation, you will meet with several groups of people, including your subordinates, your peers, and your superiors. Your subordinates are Tracy Carradine,  more...

Succession Planning Elements Approaches ...ll meet with Jessica Stone, Human Resources Specialist at Icon International. You are a project manager who has just completed preliminary research on succession planning. In this simulation, you want to recognize the benefits of succession planning, the challenges to succession planning, and the key elements to consider in succession planning. Unit 2: Succession Plans: Defining Your Approach  more...

Mentoring Implementing a Formal Mentoring Program ...lation, you will meet with Ronald Spear and Mary Winford. Icon has established a new mentoring policy that requires all divisions and departments to create a mentoring program. As a Human Resources Representative working on a team to familiarize departmental heads with the new policy, you are meeting with Ronald and Mary to help them understand what mentoring entails. Your goal is to convince  more...

Operations Management Operations Management Tools ...chedules to accommodate an expansion of business hours in Icon a a s Technical Support department. In the second part of this simulation, you will have a second meeting with Deb and Nathan to solve some of the logistical problems created by the expansion of business hours in Icon a a s Technical Support department. It is your responsibility to apply the steps for problem solving to  more...

Mentoring Developing Your Mentoring Skills ...ll meet with Kent Redburn, a Quality Assurance Auditor at Icon. In his relatively short amount of time at Icon, Kent has met and exceeded the expectations of his supervisors. He has an excellent work record and has excelled at a number of different tasks. Due to his exemplary work ethic and performance record, you have chosen Kent to lead a new quality assurance taskforce. As this is a very  more...

Mentoring Using a Mentor to Your Advantage ...e has been identified as a top talent in her two years at Icon, and her supervisor has recommended that she participate in the company's Mentoring for Excellence program. However, Janelle had a negative experience with a mentoring program at her last place of employment and is reluctant to take part in your program. As the Director of Mentoring for Excellence, you want to alleviate Janelle's  more...

Organizational Behavior The Organizational System ...: • In this simulation, you are Icon's Chief Operating Officer. You will meet with Robin Carlson, Product Development Manager of URTH Industries, Colleen Ford, Vice President of URTH Industries and Paul White, Icon's Chief Technology Officer. URTH Industries, a computer technology company, was recently acquired by Icon. Robin and Colleen, two URTH employees, are having  more...

Managing Generations in the Workplace Understanding the Generations ...l meet with John Cunningham, Human Resources Assistant at Icon International, to discuss managing and motivating cross-generational teams. Unit 2: The Differences Between the Generations (1 - 2 hours) Differentiate between the core values of the Builder generation and the Boomer generation. Differentiate between the core values of Generation X  more...

ISO 9001 2000 Implementing Standards In ISO 9001:2000 Implementing Standards you learn about the principal ISO Clauses, new ISO requirements and the documentation and potential auditing pitfalls associated with each one. The Clauses are summarized and explained in real-world situations, enabling the learner to achieve the maximum benefit from experiencing a quality management system operate most efficiently. Learn To  more...

Project Leadership Overcoming Obstacles ... Simulation Overview: Icon has recently introduced a new all-in-one cellular phone, the Icon X3, including features such as a full-color LCD screen, one-touch wireless web access, an external screen that displays Caller ID info, four-way rocker mouse, and voice-activated dialing. The X3's initial product release was well promoted, and even with a price tag of  more...

Managing IT Projects Project Fundamentals Initiation In a Project Fundamentals and Initiation '' you will learn about the fundamentals of project management as it applies to information technology. This course also covers such areas as the life cycle of projects, typical project processes, project initiation, and scope management. Learn To Identify the features of projects. Identify  more...

Moving from Technical Professional to Mgr Series Managing Personnel ...tify the benefits of empowerment. Simulation Overview: Icon International has invited you for a job interview for the position of Junior IT Manager. This is your second interview. You feel you did reasonably well in the first interview, in which your resum頡nd work experience were discussed. You're convinced that you have the relevant IT qualifications and managerial skills for the  more...

Moving from Technical Professional to Mgr Managing the IT Dept With management and team fundamentals in place, this course gives an overview of some typical areas of IT management and some of their related issues. Beginning with networks and network issues, the course then goes on to look at strategies for purchasing and rolling out new hardware and software across the IT department. It then teaches the value of E- Commerce in general as well as how to  more...