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Icon Training Seminars and Classes
From Serebra Learning Corporation
Project Management: The Fundamentals
   Participants in Project Management: The Fundamentals will understand the importance of project management and learn to differentiate between product and project management. They develop an understanding of the roles and responsibilities of the project manager, the various aspects of the project environment, and the importance of developing a quality project team. In addition, they become familiar more...Project Management: Scope
In Project Management: Scope, project managers learn about the importance of project scope in managing the project management process. They learn how to develop a project charter and write the scope statement for a project. In addition, they learn how to develop, organize, and use a work breakdown structure (WBS). more...Project Management: Time Management
In Project Management: Time Management, participants learn how to identify the activities involved with a project and construct a network diagram based on those activities. They learn how to determine the critical path for a project. They also learn about several mathematical analysis techniques, such as CPM and PERT, to develop project schedules. more...Project Management: Estimating Costs
This program provides team members with the skills and processes necessary to estimate the cost of the resources needed for a project. Participants learn how to develop a cost baseline and overcome problems that will produce errors when estimating project costs. They also develop an understanding of the importance of cost control throughout a project's life. more...Project Management: Quality Standards
Participants in this program learn the importance of developing and fulfilling quality standards. They learn how to develop a project quality plan and avoid the costs of less-than-optimal quality. In addition, they learn some quality control techniques that they can use when managing a project. more...Project Management: Risk Management
Participants become familiar with the four phases involved with project risk management. They develop the skills they need to identify and analyze common sources of risk. They become familiar with the basic types of risk response and learn how to develop a risk management plan. more...Project Management: The Team
This program teaches project leaders how to identify, assign, and document project team members' responsibilities and reporting relationships. In addition, participants learn about team-building activities that can enhance individual team members' performance and the overall success of a project. more...Project Management: Communications
In this program, participants develop the skills they need to create or open communication channels and disseminate project information in an effective and timely manner. They learn how to develop a communication management plan and acquire techniques for improving the communication of information. more...Project Management: Contracts and Procurement
In this program, project managers learn how to determine their procurement needs and prepare procurement documents when soliciting suppliers' proposals. They also acquire techniques for completing source selection and administering contracts effectively. more...Project Management: Coordination
This program provides project managers with step-by-step guidance for ensuring that the various elements of a project are coordinated effectively. They learn about the importance of creating a project plan, as well as how to manage change during a project. more...Project Management: The Process
In this program, project managers learn about the five steps in the project management process. They learn how to integrate considerations of project scope, time, cost, quality, human resources, communication, and risk to complete a project successfully. more...Excellence in Service: Providing Superior Customer Service
In Excellence in Service: Providing Superior Customer Service, you will learn how to develop and maintain a positive attitude, show extra attentiveness to your customers, and use customer-friendly language. In addition, you will learn how to effectively solve customers' problems and benefit from their complaints. more...Excellence in Service: Working with Upset Customers
In Excellence in Service: Working with Upset Customers, you will learn how to successfully serve upset customers, calm upset customers, and deal with abusive customers. In addition, you will learn how to control your own emotions and reduce your level of stress. more...Excellence in Service: Communicating with Your Customers
In Excellence in Service: Communicating with Your Customers, you will learn how to build rapport with your customers, and you will learn how nonverbal communication is interpreted by customers. In addition, you will learn telephone skills, including how to project professionalism and how to provide quality customer service over the telephone. Finally, you will learn how to communicate effectively more...Excellence in Service: Establishing Service Standards
In Excellence in Service: Establishing Service Standards, participants will learn what customers really want from their organization and how they evaluate your service, as well as how to create and implement effective service standards. In addition, participants will learn how to monitor service standards and how to correct problems that cause service to fall below those standards. more...Excellence in Service: Building a Customer Service Team
In Excellence in Service: Building a Customer Service Team, participants learn techniques to help them select qualified employees, as well as how to conduct an interview. Participants will also learn how to train and empower employees and how to reinforce and recognize desirable behavior. more...Excellence in Service: Creating Customer Loyalty
In Excellence in Service: Creating Customer Loyalty, participants will learn how to create a customer service climate, as well as how to provide memorable service on a regular basis. In addition, participants will learn how to understand customers' experiences, encourage loyalty from them, and form a partnership with them. more...Grammar Skills: The Parts of Speech
In Grammar Skills: The Parts of Speech, participants learn about grammatical organization and become proficient at identifying and properly using the eight parts of speech: nouns, verbs, pronouns, adjectives, adverbs, prepositions, conjunctions, and interjections. more...Grammar Skills: Writing Effective Sentences
In Grammar Skills: Writing Effective Sentences, participants acquire best practices for writing effective sentences. They learn to apply critical rules of agreement and optimize sentence structure. They learn to classify sentences according to their complexity, create parallel constructions, use the active voice, and avoid common writing pitfalls. more...Grammar Skills: Punctuation, Mechanics and Word Usage
In Grammar Skills: Punctuation, Mechanics, and Word Usage, participants learn proper word choice and usage, review rules for punctuation and mechanics, and receive guidance on spotting confusing homonyms and overcoming common spelling challenges and errors. more...Business Writing: Creating Effective Proposals
Business Writing: Creating Effective Proposals prepares participants to develop powerful proposals that effectively market an organization's products and services. Participants learn about two different types of proposals-letter and formal-and practice creating the major components of each. more...Diversity: What Managers Should Know
In Diversity: What Managers Should Know, participants acquire the knowledge and skills to welcome and manage a diverse workforce. Participants review what diversity is and how it influences relationships between co-workers. They learn to differentiate between-and overcome-stereotyping, prejudice, and discrimination. They acquire the communication skills they need to maximize the advantages of more...Diversity: What Employees Should Know
In Diversity: What Employees Should Know, participants learn what diversity is and how it influences their relationships with others. They learn to differentiate between-and overcome-stereotyping, prejudice, and discrimination. They acquire the communication skills they need to build on the advantages that a diverse workplace offers. more...Financial Management: Fundamental Accounting Concepts
In Financial Management: Fundamental Accounting Concepts, participants become familiar with basic accounting concepts and terms, enabling them to track business transactions that affect assets, liabilities, and owner's equity. They learn how use universal accounting tools-such as the general journal, general ledger, and trial balance-to ensure an organization follows sound accounting practices. more...Financial Management: Understanding Financial Statements
In Financial Management: Understanding Financial Statements, participants develop an in-depth understanding of the purpose and uses of each of four financial statements-the income statement, the balance sheet, the cash flow statement, and the statement of stockholders' equity-and practice preparing and interpreting each of these tools. more...Financial Management: Cash Analysis and Management
In Financial Management: Cash Analysis and Management, participants learn how to prepare a bank reconciliation and how to choose an appropriate person to review a bank reconciliation. Additionally, they will learn how to control an organization's cash and how to prepare a Cash Flow Statement. more...Financial Management: Analyzing Financial Statements
In Financial Management: Analyzing Financial Statements, participants will learn about the various tools available for analyzing financial statements. more...Financial Management: Inventory Costing and Depreciation
In Financial Management: Inventory Costing and Depreciation, participants will learn how to calculate inventory value and depreciation. Participants will learn why organizations use accounting methods when reporting financial information on financial statements. more...Quality Management Business Process Improvement
Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance. more...Using Swing Components
Using Swing Components WBT is the second course of this curriculum. This course acquaints the users with creating and using Swing components, such as buttons and lists. It also describes how to create advanced Swing components, such as BoundedRange components, and tables and trees. Additionally, this course explains how to create application interfaces. Users who want to familiarize themselves more...Win2000 Professional for End-Users Intermediate Networking
This course introduces the user to the various networking features available in Windows 2000. It explains how to share resources over the network, get connected to the Internet, and work with the Internet. This course is designed to help individuals who want to achieve proficiency in using Windows 2000 Professional. The target audience for this curriculum is end users who intend to use the Windows more...Win2000 Professional for End Users Intermediate Customization
This course introduces the user to the various networking features available in Windows 2000. It explains how to share resources over the network, get connected to the Internet, and work with the Internet. This course is designed to help individuals who want to achieve proficiency in using Windows 2000 Professional. The target audience for this curriculum is end users who intend to use the Windows more...Microsoft Windows 2000 Installation, Configuration, and Administration Part 2: File System and Hard
This is the second course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to configure the Microsoft Windows 2000 environment; configure and manage storage devices, file systems, and volumes; and more...Microsoft Windows 2000 Installation, Configuration, and Administration Part 2: File System and Hard
This is the second course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to configure the Microsoft Windows 2000 environment; configure and manage storage devices, file systems, and volumes; and more...
From 123-CBT Computer Based Training
Windows 2000 Installation Config Admin --Part 6 Server Organization
 ... Active Directory by using the My Network Places shortcut icon. Assign a standard permission to an Active Directory object by using the Users Properties dialog box. Assign a special permission to an Active Directory object by using the Users Properties dialog box. Identify the guidelines for delegating administrative control. Assign Active Directory permissions to an OU by using Delegation more...Windows 2000 Installation Config Admin --Part 6 Server Organization
Course Overview This is the sixth course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify and administer a Windows 2000 network; manage, locate, and control access to objects in Active more...Windows 2000 Install Config Admin --Part 2 File Sys Hardware Config
...torage. Configure a file system by using the My Computer icon. Identify the command to convert FAT to NTFS. Match volume types with their functions. Create a simple volume by using Disk Management. Create a striped volume by using Disk Management. Create a mirrored volume by using Disk Management. Create a RAID-5 volume by using Disk Management. Recover a failed mirrored volume by using more...Windows 2000 Install Config Admin --Part 2 File Sys Hardware Config
...torage. Configure a file system by using the My Computer icon. Identify the command to convert FAT to NTFS. Match volume types with their functions. Create a simple volume by using Disk Management. Create a striped volume by using Disk Management. Create a mirrored volume by using Disk Management. Create a RAID-5 volume by using Disk Management. Recover a failed mirrored volume by using more...Oracle Designer 6i First Class Analysis
...oke the Repository Object Navigator using the Front panel icon. Perform the steps required to create an application within the Repository Object Navigator. Perform the steps required to view the details of a Repository element using the Repository Object Navigator window. Perform the steps required to rename an element in the Properties window. Perform the steps required to create an more...Oracle Form Builder R6 Enhancing the User Interface
...e LOV Wizard. Create an LOV manually by using the Create icon in the Object Navigator. Attach an LOV to a text item by using the Property Palette. Customize an LOV by setting associated properties. Create a customized editor by using the Create icon in the Object Navigator. Attach an editor to a text item by using the Property Palette. Unit 3: Windows and Canvases Duration: 1 - 2 more...Oracle Form Builder R6 Forms Fundamentals
...ual attribute in the Object Navigator by using the Create icon. Modify the properties that control the behavior of a data block by using the Property Palette. Modify the properties that control the appearance of a data block by using the Property Palette. Modify the frame properties of a data block by using the Property Palette. Set properties on multiple objects by using the Property more...Oracle Form Builder Writing and Debugging Code
... the Error triggers.
Create an alert by using the Create icon in the Object Navigator.
Write the code to control an alert at runtime by using the built-in sub programs.
Unit 2: Debugging PL/SQL Code
Duration: 1 Hour(s)
Run a form module in the Debug mode by using the Debug Mode toolbar button in the Object Navigator.
Match the PL/SQL Debugger components with the tasks that they more...Oracle Form Builder Enhancing the User Interface
...ased on a formula by creating a new item using the Create icon in the Object Navigator.
Create a calculated field based on a summary by creating a new item using the Create icon in the Object Navigator.
Unit 2: LOVs and Editors
Duration: 2 Hour(s)
Create and attach LOVs and Editors.
Identify the features of LOVs.
Identify the objects required to design a LOV.
Identify the uses of more...Lotus Notes R5 Collecting and Organizing Information
...us Notes R5 Workspace with their functions. Display Smarticons. Identify the uses of headlines. Access the Workspace by using the bookmark bar. Create a Workspace page by using Smarticons. Unit 3: Notes Databases Duration: 2 Hour(s) Open a Notes database by adding its icon on the workspace. Display the About document for a database by using the Open Database dialog box. more...Lotus Notes R5 Collecting and Organizing Information
...us Notes R5 Workspace with their functions. Display Smarticons. Identify the uses of headlines. Access the Workspace by using the bookmark bar. Create a Workspace page by using Smarticons. Unit 3: Notes Databases Duration: 2 Hour(s) Open a Notes database by adding its icon on the workspace. Display the About document for a database by using the Open Database dialog box. more...NetWare and Windows NT Integration - Part 1
Course Overview
This course is the first in a three-part series on Integrating NetWare and Windows NT. This course covers Windows NT administration, the Windows NT networking environment, and the Windows NT server networking environment.
L earn To:
Describe the concepts associated with Windows NT.
Describe the functions of the administration utilities.
Create user accounts.
more...Exchange Server 5 5 Design Implementation - Part 6
Course Overview
This is the final course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments.
L earn To:
Identify the processes and components of the Connector for Lotus Notes.
Configure and manage Connector for Lotus cc:Mail.
Identify more...Brand Management Developing a Brand Strategy
...Brand Manager in the Marketing Department of Avenport, an Icon-owned company that makes automobiles. You are specifically responsible for managing the Qualera, which is the upscale, luxury car manufactured by Avenport. You will meet with your assistants, Jennifer Webber and Matt Engles, who perform research duties and aid in preparing presentations for marketing team meetings. They have been more...Sales Skills Overcoming Obstacles
...this simulation, you will meet with Jack Sullivan, one of Icon's Regional Vice Presidents of Sales. Through your questions and his answers, you will learn the basic steps of the selling process, common myths about selling, and some key issues that relate to a customer's needs. Unit 2: Anticipating Objections (0.5 - 1 hour) Understand the importance of anticipating more...Brand Management Integrated Marketing
... You are an employee of ''Happy Hill,'' an Icon-owned amusement park. In this simulation, you will meet with Susan Darnell, the newly appointed Director of Online Commerce, to brief her on the integrated branding strategy the company implemented three years ago. Happy Hill is preparing to expand into online commerce, and it is important that it fit into the integrated branding more...Sales Skills Effectively Closing a Sale
... In this simulation, you will meet with Jack Sullivan, Icon's Vice President of Sales, to discuss effectively closing a sale. Through your questions, you will review the basic steps of the sales process and learn the skills needed to close a sale successfully. Unit 2: Demonstrating the Benefits (0.5 - 1 hour) Identify a client's key issues. more...Brand Management Branding on the Web
...he Brand Manager of The Lil' Brown Bean, a brand owned by Icon. The Lil' Brown Bean House is currently a bricks-and-mortar coffee shop franchise. It is in the initial stages of moving online in order to expand its customer base. The Lil' Brown Bean brand is associated with an upscale image of quality and discerning taste. You are meeting with the team that is in charge of developing the plan to more...Professional Selling Over the Phone Preparation Strategies
... In this simulation you are a member of Icon a a s Internet Securities Division. You will meet with Paul White, Marcus D a a Angelo, and Maggie Roberts to follow up on potential clients. At a recent trade show, you and your team demonstrated one of your division a a s newest advancements in Internet security: hacker prevention and insurance. The demonstrations and more...Professional Selling Over the Phone Prospecting
...Sales position, and you are meeting with Roger McAlister, Icon a a s Director of Sales, to discuss ways of generating telesales prospects. As the final element of your interviewing process, Ron will be testing your knowledge of both finding telesales prospects and the appropriate information to leave on a prospect a a s voice mail. If you successfully evaluate the questions and scenarios more...Professional Selling Over the Phone Closing a Sale
...for preparing to close a sale. Since you a a re new to Icon and feel that you have a good opportunity to close an upcoming sale to Kopy Kat Printing, you a a ve asked Maggie to make sure you a a re properly prepared to close the sale. In the second half of this simulation, you will call Roger McAlister at Kopy Kat Printing to close the sale of five new commercial printers for a new more...Essentials of Business Law Employment Law
...urn, a relatively new Customer Service Representative for Icon. As Kent a a s immediate supervisor, you are meeting with him today to try to orient him into his new role in the company. The two of you will discuss Kent a a s responsibilities as an agent and your responsibilities as his principal. Unit 2: Employment Laws (0.5 - 1 hour) Identify the provisions of more...Consulting Skills The Consulting Process
...You are the Facilities and Operations Coordinator for the Icon Product Manufacturing Division, which is preparing to relocate into a new state-of-the-art facility. You request that she identify administrative controls, which involve altering work procedures and organization. Since timely completion of the project is essential for a smooth transition into the new facility, you must impress upon more...Essentials of Business Law The Legal Environment
...his simulation, you will meet with Maggie Roberts, one of Icon's most experienced attorneys. Maggie has represented Icon in several different contract disputes. She will ask you a number of questions designed to test your understanding of contract essentials and strategies. Unit 2: The Judicial System (0.5 - 1 hour) Complete a chart of the state court system. more...Strategic Management Establishing Strategic Focus
...with Kelly Landry, the Director of Strategic Marketing at Icon. Kelly will ask you a number of questions in order to test your knowledge of strategic management terms and definitions. Your answers to this series of questions will help gauge your knowledge of strategic management. Through her questions and your answers, you will gain a better understanding of the relevant terms associated with more...Strategic Management Analyzing Strategic Options
...n this simulation, you will be meeting with Ronald Spear, Icon's Vice President of Marketing, Deborah Cowan, Vice President of Sales, and James Cahill, Vice President of Product Development. It has recently come to your attention that one of your fiercest competitors, Menlow Enterprises, has gotten the jump on some new wireless application technology, and has started development on a series of more...Strategic Management Developing a Successful Process
...ny final concerns about your strategic marketing plan for Icon before taking it to James Cahill, Icon's President, and Roger McAlister, Icon's Director of Operations, to secure it's acceptance. Your team, consisting of Robin Carlson, a Quality Assurance Technician, Ronald Spear, Marketing Manager, and Deborah Cowen, Director of Finance, has put a great deal of work into this plan, and its more...Competitive Intelligence Implementing a Competitive Intelligence System
...and Dean Kramer. Both are Project Managers and members of Icon's centralized Buying Center. Susan, the newest member of the management staff, knows very little about Competitive Intelligence while Dean, a seasoned veteran, is skeptical of Competitive Intelligence's applicable uses to Icon. Your goal is to thoroughly explain CI to Susan and outline the benefits CI has to offer to Dean who more...Quality Management The Quality Management Process
... In this simulation, you will meet with John Cunningham, Icon a a s Quality Management Director, to go over some of the fundamentals of quality management. John will give you scenarios that cover a wide range of quality management issues, ranging from daily quality management to variation in processes, so be prepared to demonstrate your knowledge. Unit 2: The Costs of Quality (0.5 - 1 more...Quality Management Quality Management Tools
...y, several invoices have been paid after the 30 days that Icon a a s CFO has mandated is the minimum length of time for paying invoices. For this simulation, you will concentrate primarily on the invoice approval process. You will have to perform a few calculations during the sim, so a calculator may be helpful. Unit 2: Tools to Identify Problem Causes (0.5 - 1 hour) more...Managing Business Risk Developing a Risk Management Plan
...rd Byrne, President of Parmelle Drilling, a subsidiary of Icon. The drilling industry has been lukewarm in its compliance with OSHA regulations and employee training has been minimal and irregular due to the current low price of oil and the high rate of employee turnover. However, a recent tragic accident on a neighboring oil rig has brought renewed attention to risk factors and safety training more...Managing Business Risk Risk Assessment Control
...o discuss the risks of opening a new manufacturing plant. Icon executives want you to identify the risks involved and how they would apply to the new project. Through your discussion with Laura, you will gain a greater understanding of risk sources and categorizing risks. Unit 2: Risk Evaluation and Control (0.5 - 1 hour) Identify the characteristics of hazards. more...Managing Business Risk Financing Contingency Planning
... In the simulation at the end of this unit, Icon Industries has increased its influence as a corporate powerhouse. Through strategic investments, Icon's business investors have positioned the organization for diversification in the near future. Before this can happen, investors must secure more mergers and acquisitions. However, statistics show that other organizations in Icon's more...Principles of Marketing Fundamentals of Marketing
...you will meet with Dean Kramer, the Marketing Director of Icon's Office Supply product group. Dean will discuss marketing terms, including a SWOT analysis, and how they are implemented in his product group. Throughout your conversation, Dean will ask you questions to test your understanding of the concepts discussed. Unit 2: Four P's of Marketing (0.5 - 1 hour) more...NetWare 5 Administration - Part 1
...y the network resources by using the Network Neighborhood icon.
Install Netscape Navigator on a workstation by using Winsetup.exe.
Unit 3: NetWare User Object Access
Duration: 2 Hour(s)
Identify the functions of a user object.
Identify the utilities provided by NetWare 5 to create a user object.
Create a user object by using NetWare Administrator.
Create a template object by more...Oracle Form Builder Forms Fundamentals
...ual attribute in the Object Navigator by using the Create icon.
Modify the properties that control the behavior of a data block by using the Property Palette.
Modify the properties that control the appearance of a data block by using the Property Palette.
Modify the frame properties of a data block by using the Property Palette.
Set properties on multiple objects by using the Property more...Windows 2000 Professional Advanced User
...
Duration: 2 - 3 Hour(s)
Identify the Control Panel icon that enables you to perform a specified function.
Match the accessibility options available in Control Panel with their functions.
Change the folder settings by using Control Panel.
Add a printer to the computer by using Control Panel.
Modify the regional settings of Windows 2000 by using Control Panel.
Match the system tab more...NetWare 5 Administration - Part 1
...y the network resources by using the Network Neighborhood icon.
Install Netscape Navigator on a workstation by using Winsetup.exe.
Unit 3: NetWare User Object Access
Duration: 2 Hour(s)
Identify the functions of a user object.
Identify the utilities provided by NetWare 5 to create a user object.
Create a user object by using NetWare Administrator.
Create a template object by more...Quality Management Business Process Improvement
... Linda Autry, of the ''Game & Train'' Product Division of Icon's Computer Hardware and Software Division. In the past, this division has hired outside consultants to evaluate its processes and make recommendations for improvements. Due to changes in upper level management, however, employees at all levels of the process of product development are being asked to participate in quality more...International Business Essentials The Global Business Environment
... a Personnel Manager in the Human Resources Department of Icon's Financial Services Division in New York. One of Bonita's responsibilities is to ensure that any Icon employee who is going to work internationally is prepared for the cultural differences he or she will encounter. Today, she is going to talk to you about the different cultural orientations you should be aware of when conducting more...International Business Essentials Succeeding as a Global Manager
...this unit, you act as the Director of Human Resources for Icon's Financial Services Division. You have been charged with the task of filling a new marketing management position in Frankfurt, Germany. In your first meeting, you will discuss the qualities a global manager should possess with Caroline Harris, the Director of Marketing, and Ronald Spear, a Marketing Manager who will be involved in more...International Business Essentials Conducting Business in Europe
... at the end of this unit, you act as the newest member of Icon's Resource Specialization & World Trade Promotion team. It is your job to secure potential customers in the world market. Your first assignment is to establish rapport with Johann Kass and Nicolaus Schuler from Germany's Koertz Industries by properly adhering to cultural statutes. Your primary objective is to introduce the idea of a more...Self Development Increasing Your Assertiveness
...this simulation, you will meet with Carla Jackson, one of Icon's Human Resources Assistants. Since Carla works in the Human Resources Department, she has been exposed to many different types of behavior styles. Through your questions and her answers, Carla will share her knowledge with you about behavior styles, the benefits of assertive behavior, and the factors that enable you to communicate more...Time Management Overcoming Challenges
...lation, you will meet with Susan Cole, a Sales Manager in Icon's Telecommunications Department. In her years at Icon, Susan has become very adept at minimizing unnecessary distractions and making her meetings very productive. Through Kathy's questions and your answers, you will increase your understanding of ways to minimize interruptions from visitors and co-workers, and you will learn some more...Time Management Planning Your Day
...this simulation, you will meet with Carla Jackson, one of Icon's Project Managers. Through her questions and your answers, you will learn about the benefits of creating a daily plan, the obstacles you should avoid when planning, and what guidelines you should follow in planning and scheduling your day. Unit 2: Managing Technology (0.5 - 1 hour) Identify guidelines for more...Time Management Developing a Plan
Time Management: Developing a Plan helps students understand time management by helping them determine how they currently spend time, offering ways for them to spend time more efficiently. The program covers how to evaluate the use of time, how to identify goals and set priorities, and how to develop an overall time management plan. The program focuses on the Pareto principle and how it affects more...Career Development Developing a Career Strategy
...this simulation, you will meet with Bruce Madison, one of Icon's Human Resource Specialists, to discuss defining your career aspirations. You are satisfied with your position at Icon, but you've decided to start looking into different careers that could better suit your professional goals and your personal lifestyle. Bruce will ask you a series of questions designed to help you identify career more...Career Development Professional Networking
... In this simulation, you are a Marketing Coordinator at Icon's Power Systems division. It has been your lifelong aspiration to live and work in England, and you are now actively trying to take your career in that direction. You are meeting with your immediate supervisor, Robin Carlson, who has served in many different capacities at Icon. You are hoping that with her experience, she can give more...Moving from Technical Professional to Mgr Series Getting Started
...mulation Overview: You are the Director of Development at Icon International. You are co-chairing a three-month review of Junior IT Manager, Matt Green with Katherine Cavanaugh, Senior IT Manager. You are concerned that Matt's team won't meet the IT departmental quarterly target of developing new software for the development team. Matt has mentioned privately to you that he's worried about how more...Business Travel Safety Domestic Travel
... Overview: In this simulation, you are a Sales Manager at Icon International. Walter Jenkins, a new Account Executive in your department, is preparing for his first out-of-town sales call. Walter is a recent college graduate, and this will be his first trip as an Icon employee. As his manager, it is your responsibility to make sure that Walter is prepared for his trip and comfortable with the more...Business Travel Safety International Travel
...will meet with Dean Kramer, Health and Safety Officer for Icon International. As an efficiency coordinator, you were selected by Icon's Board of Directors to represent your department in forthcoming global negotiations. Your position is important and high profile, so Icon has managed most of your travel insurance. Since you will travel internationally, Dean has agreed to discuss elements of more...Business Travel Safety Forming a Corporate Travel Safety Program
... Simulation Overview: In this simulation, Icon has decided to expand its sales into markets in Asia and South America. As a result of this decision, some employees will need to travel extensively. To prepare for this increase in travel, and in light of recent international emergencies, it has been decided to develop a travel safety program. You are meeting with Robin Carlson, a more...Business Travel Safety Safety Measures for Travelers
...ion, you will meet with Robin Carlson, a HR Specialist at Icon International. You have just been employed as a Sales Manager in Icon and as the position requires a large amount of traveling Robin wants to be sure you have a good understanding of travel safety and the precautions a traveler needs to take. She will ask you a number of questions in relation to travel guidelines for women and more...Organizational Skills Managing Information
... this simulation, you will be meeting with Pam Armstrong, Icon International's Knowledge Manager, to explore the benefits of managing information. Through your questions, you will learn how managing information benefits organizations, determine what causes information overload, and identify your main goal when managing information. Unit 2: The INFO Process (0.5 - 1 hour) more...Creativity Innovation Increasing Personal Creativity
... this simulation, you will be meeting with Robin Carlson, Icon's Director of Existing Account Sales. Robin has been labeled a top performer at Icon, and she is considered by many to be one of the most creative employees in her division. Through a series of questions and Robin's answers, you will learn about how you can follow steps to mentally prepare to be creative, how to increase you more...Creativity Innovation Promoting Team Creativity
...is simulation, you will be meeting with Elizabeth Thomas, Icon's Trade Show Coordinator. During her work as a coordinator, Elizabeth has assembled many highly effective and creative teams. Through a series of questions and Liz's answers, you will learn about characteristics of a successful creative team, as well as what responsibilities a manager has once a team has been assigned. Unit 2: more...Cross Cultural Business Comm Understanding Cultural Differences
Cross-Cultural Business Communication: Understanding Cultural Differences offers students the information they need to understand the basics of cross-cultural business communication. The program provides information about the volume, pitch, and rate of speech that should be used when communicating cross-culturally. Cultural differences in nonverbal and written communication are also explained. more...Business Finance Time Value of Money
...Director of Finance in the Financial Services Division of Icon. During this meeting, you will discuss future and present values of money. You will also answer a series of questions by Jessica, which will test your knowledge. She will ask you to recognize and define terms associated with the future and present value of money. Also, you will be expected to perform calculations to determine more...Business Accounting Accounting for Assets
...u will meet with Susan Cole, an Accounting Supervisor for Icon who is experienced in performing accounting duties and coordinating the work of accounting clerks under her supervision. She will give you a series of exercises to gauge your knowledge of current assets. Through these questions and answers, you will increase your understanding of business accounting, including assets such as cash more...Business Accounting Accounting for Stockholders Equity
...simulation, you will be meeting with Don Hamilton, one of Icon's Financial Analysts. You have been recently hired by Icon to work in the Accounting Department, and as part of your training, for the position, Don will ask you a series of questions to evaluate your knowledge of the fundamentals of issuing stock and the role it plays in the company's accounting. Unit 2: Fundamentals of more...Economics The Principles of Economics
...tion, you will meet Ronald Spear, a senior economist with Icon International, to discuss the main ideas that guide economic thinking, how people interact and make decisions, and how the economy works as a whole. Ronald will be asking you questions about the main economic principles, economic analysis and policy, factors of production, and economic growth. Unit 2: Economic Markets (1 - 2 more...Budgeting Creating Analyzing a Budget
...his simulation, you will meet with Maggie Roberts, one of Icon's Budget Accountants, to discuss why businesses design budgets. Maggie has played an integral role in Icon's budget, and she will be asking you a series of questions designed to increase your understanding of budgeting basics. Through her questions and your answers, you will be able to identify the purposes of budgeting, distinguish more...Economics Basic Concepts in Microeconomics
...tion Manager, and Janet Porter, the Operations Manager at Icon. They are responsible for Icon's bottled water product line. Janet has called the meeting because there has been a sudden fall in demand for one of Icon's main products. She is concerned about the fall off in revenue. You are a market analyst employed by Icon to offer advice on market behavior. Unit 2: The Logic of Consumer more...Economics Products and Markets
...rations Manager, and Jack Sullivan, Production Manager at Icon International, to discuss bottled water costs and profits. Janet and Jack are relying on your expertise in the field of economic market analysis to guide them through some business concepts. Unit 2: Market Competition (1 - 2 hours) Identify the characteristics of perfect competition. more... | ||||||||||