Instructor Led Identify Training Classes

Business Improvement Review - Accreditation Programme The Business Improvement Review is a tool for change agents to use with their clients. Many coaches and consultants start their diagnostic process in their comfort level - but what if the cause was just outside that capability? The Business Improvement Review is a holistic business review diagnostic, designed by qualified business advisors. Each part of the review has been specially crafted by more...

Interconnecting Cisco Network Devices ICND ...ry projects, students are given information sufficient to identify and recommend the best Cisco solutions for small to medium-sized businesses. Students perform all basic configuration procedures to build a multirouter, multigroup internetwork that uses LAN and WAN interfaces for the most commonly used routing and routed protocols. ICND provides the installation, configuration, and more...

Administering CallManager and Unity ...hone switch and a Cisco Unity voice mail. * Correctly identify the standard features of a Cisco Unity system. * Correctly identify the standard features of a Personal Assistant system. * Efficiently manage the account over the telephone and using the desktop tools, ViewMail for Outlook, and Active Assistant. * Efficiently manage the account using both the telephone and the more...

CVOICE - Cisco Voice Over IP Training ...completing this course, the student should be able to: Identify the components, processes, and features of traditional telephony networks that provide end-to-end call functionality Describe two methods of call control used on voice and data networks and provide one example of a protocol for each List at least five components or capabilities that are required to provide integrated voice more...

Cisco IP Contact Center ...ills:< Understand the concept of the IPCC Solution and identify solution models and issues related to each model. Understand the ordering process and be able to identify a clean order for an IPCC Solution. Understand the Design Requirements for the IPCC Solution in a single site solution model, including but not limited to: CallManager, IP-IVR, IP Phones, Voice Gateways, ICM and IPCC more...

Interviewing Skills Interviewing techniques are often used on a daily basis. However, without sufficient knowledge or support, there are a number of common mistakes and pit-falls. The consequences of a poor interview can be costly, whether it is a bad recruitment decision, an ineffective performance review, or an inaccurate/incomplete investigation. Interview Skills training from H2 will equip participants with more...

Software Testing ...h test planning, execution, and analysis Basic skills to identify components of a testable requirements Design and implementation of effective defect identification and resolution techniques Familiarization with templates required to support an end to end software testing initiative Skills Learned Understanding of where testing fits within the development life cycle Understanding of the more...

Wastewater Treatment Wastewater Treatment Technologies Course Description Wastewater Treatment is the process of removing contaminants from wastewater, and includes physical, chemical and biological removal processes. Wastewater Treatment Technologies is a course that reviews the various disinfectant technologies that are available for use, and are under development. We also review the various causes of biological more...

Lean Six Sigma Lean Six Sigma Black Belt Course Description Welcome to Lean Six Sigma! Lean Six Sigma is a business and data-driven, disciplined approach to minimizing defects in any type of process (be it manufacturing or services). Popularized in the mid-90's by companies such as Motorola and GE, Six Sigma has grown greatly in acceptance among thousands of companies, and has proven to be both a time and more...

Leadership and Team Building Program helps managers and owenrs to learn easy and transferable leadership skills to lead and coach their teams.Participant will aquire public speaking skills, ability to readn and understand the way people think and act, develop ability to empower others, improve relationships with difficult people and manage conflicts, generate more creative ideas from team, transform work environment and more...

Business Analysis Essentials This course provides a well-defined approach for the business analyst to follow, supplemented by proven techniques. This approach helps the analyst to understand the context in which the business operates in order to model and analyse its activities. Exploring the creative possibilities, including the stakeholders perspectives, helps to identify a range of solutions to the business s problems. more...

ISEB Foundation - Software Testing This course will enable delegates to: - Manage, plan and prepare rigorous, formal, visible and repeatable tests - Apply different testing approaches (black box, white box, static and dynamic) to all stages of software development - Prepare test plans, strategy, specifications, procedures and controls to provide a structured approach to testing - Identify what is involved in acceptance testing, more...

Customer-Focused Leadership This highly effective and interactive 2-day on-site program provides you with proven fundamentals for developing and improving service quality. Rather than rote, mindless steps for creating customer satisfaction, this program provides a way of thinking, a mind-set that can empower people to go beyond satisfaction. If you are serious about making Customer Focus and Service Quality a competitive more...

Macromedia Flash MX ...g a course in Director. Performance-based objectives X Identify the advantages that symbol use has in building a Flash movie, identify and create the three types of symbols, and manage symbols within a movie using the Library palette. X Use scenes to organize content in large complex Timelines, and create frame labels to mark critical points in your Timeline. X Add advanced playback more...

MS FrontPage ...ful completion of thes course, students will be able to: Identify site-planning considerations, create a new web, a home page, and add and format text on the home page. Create and modify tables. Connect pages. Add, edit, and link pictures, as well apply and modify themes. Prepare a web for publishing. Course Content Lesson 1: Creating a Web Topic 1A: Planning: Things to Consider Before more...

Linux + ...r sound cards. Performance-Based Objectives Define and identify origins, benefits, drawbacks, and uses of the Linux operating system. Log in and enter commands on your Linux system. Properly shut down and restart your Linux workstation and use LILO to start your Linux workstation. Create and configure users and groups. Manage the filesystem. Manage rights to files and more...

Security + ...l completion of this course, students will be able to: identify security threats. harden internal systems and services. harden internetwork devices and services. secure network communications. manage a PKI. manage certificates. enforce an organizational security policy. monitor the security infrastructure. respond to network attacks. respond to software-based attacks. more...

Presenting with Confidence ...strate effective presentation and communication skills X identify the guidelines for communicating X speak clearly and confidently X evaluate effectiveness of the presentation X identify the elements that influence first impressions X build rapport and establish credibility X use paraphrasing effectively Designed For: Any staff conducting presentation Content: Presentation more...

Effective Communication ...be how communication skills an leadership are related X Identify the impact of non-verbal behaviour as well as other barriers to effective communication X Understand communication and its impact on motivation X Manage stress and anger X Mediate conflict Designed For: All Staff Content: Communication basics Effective communication Organisational management Organisation types and more...

customer services ...mer Service Topic 1A: Describe Customer Service Topic 1B: Identify Customer Expectations Topic 1C: Commit Yourself to Providing Excellent Customer Service Lesson 2: Focusing on the Customer Topic 2A: Create a Positive First Impression Topic 2B: Identify and Help Meet the Customer s Needs Topic 2C: Create a Positive Last Impression Lesson 3: Handling Complaints Topic 3A: Make it Easy for more...

Project Management ... Topic 3C: Acquire Activity Duration Estimates Topic 3D: Identify the Critical Path Topic 3E: Develop a Project Schedule Topic 3F: Determine Resource Requirements Topic 3G: Estimate Project Costs Topic 3H: Establish a Cost Baseline Lesson 4: Planning Project Quality, Staffing, and Communications Topic 4A: Create a Quality Management Plan Topic 4B: Document Roles, Responsibilities, and more...

Remote People Management ...nt of remote workers. This course has really helped me to identify how I can be more effective in my role without breathing down peoples' necks " "This has been an excellent opportunity to think about how I've been trying (with little success to date ) to keep control of the project even when I have to be away from the office for weeks at a time... I have come away with a number of important more...

Introduction to Team Leadership and Management ...he process of team development. Most importantly, it will identify the roles and responsibilities of the team leader/manager in keeping the team on track, and functioning effectively. It is recommended for anyone who is an aspiring or new team leader - whether your goal is to manage a team in the future, or whether you have been leading a team for a while - this introductory course will help more...

Database Design & Development DATABASE DEVELOPMENT Mullan Training specialise in design & development of databases - we use the technology best suited to the Client (including Access, VB/ VBA, FoxPro, FileMaker, SQL Server, etc). We sit down with the client and identify their needs, develop a prototype based on the initial specification, then refine the system as necessary. Please contact us if you would like to discuss more...

Introduction to MS Project ...Microsoft Project training class, you will be able to: Identify the steps involved in project planning Become familiar with project management software Plan a project by using Microsoft Project. You will also: Be able to define, schedule and monitor tasks using a variety of tools and views. Use project to help manage resources and costs; to set plans, deadlines and schedules more...

Component Identification Students learn to identify PTH and SMD components by shape, value, CRD. Excellent primer for IPC-A-610. The Acceptability of Electronic Assemblies 4 hour class STM certficate more...

Enhancing My Effectiveness Using MINDEX Thinking Styles ...thinking styles are and how to develop the skills to both identify and connect when they are with someone with another predominant style. Here are just a few ways people have benefited from taking a Mindex course: - Increased self-understanding - Increased understanding of others - Clearer thinking, problem solving, & decision making - More effective communication - Selling and persuading more...

NLP Practitioner Certification Training ...ervision of a trainer. B. Demonstration of ability to identify the following basic skills, techniques, patterns and concepts of NLP and to utilize them competently with self and with others. 1. Behavioural integration of the basic presuppositions of NLP, including: a. Outcome orientation with respect for others models of the world and the ecology of the system. b. more...

Microsoft Project 2003 Level 1 (2 Days) Objectives * Understand the Project 2003 Screen * Enter Project Information * Use the Project Guide * Enter a Task and Task Durations * Create Recurring Tasks * Set Task Deadlines and Constraints * Assign a Task Calendar * Create a Resource List * Enter Costs Viewing Sorted Information * Viewing Grouped Tasks and Resources * Updating Tasks, Resources, more...

Microsoft Project 2007 Level 1 2 Days Objectives * Understand the Project 2007 Screen * Enter Project Information * Use the Project Guide * Enter a Task and Task Durations * Create Recurring Tasks * Set Task Deadlines and Constraints * Assign a Task Calendar * Create a Resource List * Enter Costs Viewing Sorted Information * Viewing Grouped Tasks and Resources * Updating Tasks, Resources, more...

Delivering Powerful Presentations - The Professional Advantage ...ectives for this course will include: * Learn how to identify different audience behavioural types. * Learn how to position your company and or your product sales message. * Learn how to set your presentation agenda and solicit audience feedback. * Learn how to use the available space and work the room. * Learn how to use interactive audience hooks to enhance your more...

Decisiveness with Distinction Decision Making and Problem Solving Participants who complete this workshop will: Determine own level of clarity. Understand the need for effective goal setting and achievement. Implement the principles necessary to make objective, team consensus decisions. Identify own position on personal integrity and fairness.  more...

Building Relationships With Success This workshop focuses on selling using a strategic relationship-building approach. No one questions that making friends is a good thing. In this workshop, you are going to discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships. Strategic friendships will make or break any business, no matter how big and no more...

Preparation for the PMP Certification Exam Up to Five Days ...oth the content and format of examination questions * Identify the weak areas that require more individual study * Pass the Project Management Professional certification examination Students to this class also receive: * Secrets of the PMP Exam e-book * Access to our online Test Bank to take repeated quizzes and tests This three-day, four-day, or five-day PMBOK aligned more...

Publisher 2003: Level 1 Performance-Based Objectives - Upon successful completion of this course, students will be able to: - create a one-page publication. - modify a publication's layout and structure. - edit content in a publication. - format text. - format pictures. - identify the options for distributing a publication. more...

Understanding and Managing Anger At the conclusion of this workshop, you will be expected to: * Be better able to recognize how anger affects your body, your mind and your behaviour * Be better able to use the five-step method to break old patterns and replace them with a model for assertive anger * Be better able to control your own emotions when faced with other peoples anger * Be better able to identify ways more...

Public Speaking Presentation Survival School A great presenter has two unique qualities, appropriate skills and personal confidence. This confidence comes from knowing what you want to say, and being comfortable with your communication skills. In this comprehensive two-day workshop, you will master the skills that will make you a better speaker and presenter. It s like preparing every detail of a party. You are prepared, and it s going to be more...

High Finance Without The High Financial Information For Non-Financial Professionals ...of accounting principles to read financial reports. * Identify the components of balance sheets and income statements, while identifying where they fit in the accounting process. * Distinguish the concepts of asset and liability management. * Explore the Accounting Cycle. * Understand daily, monthly and yearly financial activities (eg. transactions, journal entries, posting and more...

Microsoft Publisher 2003 Level 1 Objectives * Create a Publication from a Publication Design * Create a Blank Publication * Modify a Publication s Layout * Identify the options for distributing a publication * Edit Text in a Publication * Format Text * Format Pictures more...

Outlook 2007 Level 1 Training Upon successful completion of this course, students will be able to: * identify the components of the Outlook environment. You will also perform simple tasks such as sending and responding to email messages. * compose messages. * use folders to organize messages. * manage contacts and contact information. * schedule appointments. * schedule meetings. * create and edit more...

Time Management ...Identify the benefits of time management, evaluate productivity, and identify goals and set priorities. * Develop time management plans by identifying goals, creating daily plans, and recognizing obstacles. * Use technology to save time instead of wasting time; and maintain a reasonable workload by saying no. * Increase productivity by controlling interruptions and meetings, and more...

Magic with Adobe Photoshop - level 1 2 Days ...f the software. During this course, students will: * Identify and work with Photoshop tools and palettes * Resize and crop images * Create and manipulate multiple layers to create composite images * Apply special effects using filters * Use painting tools to create artwork or retouch photographs * Modify colours and tonal values of images * Add and format text to more...

Microsoft Excel 2003 - level 3 This courseware is a continuation of the Microsoft Excel level 2, in which students gained more knowledge as a proficient user of Excel. You will begin with a review of these intermediate subject areas and then move to more advanced topics with Excel. In this session you will: * Create data maps * Create and use a database * Create and use Pivot Tables * Create and run Macros more...

Writing Business Reports and Proposals (2 Days) Location: Toronto Date: 2008-05-22 List Price: $850 Offered Price: $680.00 Seats Available: 2 This course is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you must write to explain things, to smooth relationships, and/or to convince others of the value of some course more...

Microsoft Publisher - Level 1 Location: Calgary Date: 2008-05-20 List Price: $325 Offered Price: $260.00 Seats Available: 2 Upon successful completion of this course, students will be able to: * create a one-page publication. * modify a publication's layout and structure. * edit content in a publication. * format text. * format pictures. * identify the options for more...

SQL Fundamentals of Querying ...l be able to: * Define what a relational database is and identify some uses for the SQL language. * Recognize proper syntax for an SQL statement. * Use aggregate functions, column aliases, and mathematical expressions in a query statement. * Use the WHERE clause to select specific rows of information from a database. * Search for specific character strings or numeric data in a database. * more...

Outlook 2007 Level 1 Training ...mpletion of this course, students will be able to: * identify the components of the Outlook environment. You will also perform simple tasks such as sending and responding to email messages. * compose messages. * use folders to organize messages. * manage contacts and contact information. * schedule appointments. * schedule meetings. * create and edit tasks. * more...

Microsoft Project 2003 Level 1 (2 Days) Location: Vancouver Date: 2008-05-05 List Price: $589 Offered Price: $471.00 Seats Available: 2 * Understand the Project 2003 Screen * Enter Project Information * Use the Project Guide * Enter a Task and Task Durations * Create Recurring Tasks * Set Task Deadlines and Constraints * Assign a Task Calendar * Create a Resource List * Enter Costs Viewing Sorted more...

Time Mastery & Personal Effectiveness Location: Ottawa Date: 2008-03-11 List Price: $349 Offered Price: $279.00 Seats Available: 2 Learning Objectives: Develop your personal action plan for long term success. Learn how to improve overall team performance. Identify your time-management strengths and opportunities for improvement. Learn how to develop a Can Do attitude. Learn valuable goal-setting techniques. Learn how to more...

Outlook 2007 Level 1 Training Location: Vancouver Date: 2008-02-07 List Price: $199 Offered Price: $159.00 Seats Available: 2 Upon successful completion of this course, students will be able to: identify the components of the Outlook environment. You will also perform simple tasks such as sending and responding to email messages. compose messages. use folders to organize messages. manage contacts and contact more...

Microsoft Project 2003 Level 1 (2 Days) Location: Vancouver Date: 2008-02-07 List Price: $589 Offered Price: $412.00 Seats Available: 2 Objectives Understand the Project 2003 Screen Enter Project Information Use the Project Guide Enter a Task and Task Durations Create Recurring Tasks Set Task Deadlines and Constraints Assign a Task Calendar Create a Resource List Enter Costs Viewing Sorted Information Viewing Grouped Tasks more...

The Cold-Call Fast Start Bootcamp ...e surges in sales based on increasing your lead pipeline Identify where leads are getting stuck and devise strategies to un-stick your leads for higher conversions Understand what lead generation programs are working and which are not Know your ROI on either your in-house or outsourced lead generation activities See what each of your reps / programs is producing and have the data to coach more...

Negotiating to Win - Negotiation Skills Training - 3 Day Seminar Location: Toronto Date: 2007-07-09 List Price: $1995 Offered Price: $1396.00 Seats Available: 1 This seminar shows you how to establish a formal planning process, prioritize key issues, break deadlocks and negotiate as part of a team. In a safe environment, practice persuasion techniques and identify the negotiation ploys of successful negotiators. Return to work equipped with the tools to employ more...

Maximize Revenues - Minimize Headaches - Sales Training Seminar ...g will guide you through 4 power hours that will help you identify specific ways to boost your bottom line. Practice is just as valuable as a sale. The sale will make you a living; the skill will make you a fortune. Jim Rohn Ray Pons, your workshop facilitator, has an impressive personal record of sales success and is a recognized leader in training & learning. The Growth Coach is the more...

Business Analysis Training Program ...mail and conducting a comprehensive requirements review. Identify a solution after clear understanding of the business problem for estimating solutions costs, benefits and high level understanding of software design. Validate the results with the requirements by creating and review test cases/scenarios after understanding type of testing and their principles. WHAT METHODS WinProTech USE? more...

Managing Customers Relationship through customization and personalization ...dividual customer to help them articulate their needs, to identify the precise offering that fulfills those needs, and to make customized products or services for them. This approach is appropriate for businesses whose customers cannot easily articulate what they want and grow frustrated when forced to select from a greater amount than you need or want of options. Personalization is more about more...

How great leaders get great results? ...yper-turbulent world of infinite choices. They will also identify the advantages of having a motivated staff and learn to develop motivation in others. This seminar looks at the breakthrough performance with Great Leadership and Great Innovative Marketing practices that work. Seminar Outline 1. Entrepreneurial behaviour and mindsets. Are you the boss or the leader? 2. Crafting more...

How to make competition irrelevant? ...staking out fundamentally new market space. 2. Learn to identify new business opportunities and purse them effectively, spurring growth within your workplace. 3. Practical workshops where people are encourage building on the ideas of others. 4. Be effective in steering teams through unexpected change. Seminar Outline =============== 1. How will you need to lead differently as we enter the more...

Photoshop CS3 Web Production Upon successful completion of this course, students will be able to: Prepare images for cross-platform viewing by applying color management techniques, adjusting images, and ensuring color consistency; Identify and resolve factors that contribute to file size; Optimize Photographic and Flat color illustrations; Choosing the correct file type to use in a web page; Create, Prepare and Export a web more...

Photoshop CS3 Introduction ...or to rid themselves of bad Photoshop habits. Included: Identify the differences between Raster and Vector graphics; Select appropriate resolutions for different image and output types; Resize and crop images; Select image areas using the Lasso, Marquee, and Magic Wand tools; use Alpha Channels to save and load selections; Create and manipulate Layers to composite images easily; Select colors more...