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Instructor Led Training Classes
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Identify Training Seminars and Classes
From Simons-White & Associates, Inc.
Beyond Customer Satisfaction To Customer Value     ...ent that will ensure a customer focus
Create a model to identify internal and external customer & supplier requirements
Discuss measurements to define and improve current customer satisfaction levels
Understand the importance of customer responsiveness
Create a personal plan for moving from customer satisfaction to customer value
Who Should attendThis Course:
Sales and Marketing, more...
Process Mapping    ... to analyze the flow of events through the process and to identify where improvements can be made. Frequently, a process map is used in a Team Problem Solving setting to assist in analyzing a process and determining where error or defects may occur. Process map symbols also identify the types of activities and events that are a part of the process. This course includes a section on how to more...
From Learning Technologies, Inc.
Sales Success     ...ip sales targets customer-focused sales skills that helps identify customer's needs and develop powerful solutions. We explore the selling cycle, how to match your style to your customer, and how to enhance basic communication skills ( See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and more...
From Nursing Unlimited Incorporated
Introduction to Critical Care Nursing ... 5. Given case studies, interpret acid base abnormality, identify potential causes, and suggest treatment modalities.
6. List the indications for intubation and mechanical ventilation.
7. Identify the treatment modalities used in the management of acute pancreatitis and hepatic failure.
8. Describe the modes of renal replacement and indications for each mode.
9. Describe the more...
12 & 15 Lead ECG Course Overview
Your patient complains of chest pain so you get a 12 Lead ECG. Then the physician calls and asks you what it shows. You put him on hold while you scramble to find the one nurse on your unit that knows how to interpret 12 Lead ECGs. Does this scenario sound familiar? If it does, then this class is for you! Not only will you learn the three "I"s of MI, but you will also be able to more...
Oncology Nursing Society's (ONS) - Cancer Chemotherapy Course ...ecificity to effectiveness of various chemo agents.
2. Identify procedures for safe chemo administration according to national standards.
3. Formulate a plan of care to manage adverse effects / toxicity symptoms.
Note: For a complete list of objectives including the new pediatric and biotherapy components, please call our office.
Who Should Attend:
Participants must be licensed more...
Phlebotomy ...ns of phlebotomy.
Some of the Objectives Include:
1. Identify the cellular and plasma components of blood.
2. List the steps for microcapillary specimen collection in neonates.
3. Identify the most commonly used equipment for phlebotomy.
4. List the steps of the phlebotomy procedure and demonstrate at least two successful blood draws on patient simulator.
Who Should Attend:
more...
Med-Surg Update    ...uss the principles of pre-and post- operative care.
3. Identify common illnesses of the following systems:
* Neurologic
* Endocrine
* Cardiac
* Pulmonary
* Gastrointestinal
* Genito-Urinary
* Musculo-Skeletal
4. Identify the new test for CHF.
5. Describe the new recommended guidelines for blood pressure.
6. more...
Prevention of Medical Errors for RNs and LPNs   Course Overview
Today, more people in the United States die from medical errors than from motor vehicle accidents, breast cancer or AIDS. While not all adverse patient outcomes are due to medical error, medical errors represent adverse outcomes that are preventable with our current state of medical knowledge. It is therefore imperative that all healthcare professionals recognize the factors more...
Domestic Violence   ...sure requirement.
Some of the Objectives Include:
1. Identify three red flags of a battering personality.
2. List three reasons that victims may stay in an abusive relationship.
3. Describe screening procedures used to identify and assist both victims and perpetrators of domestic violence.
4. List three community resources available to assist the victim, the perpetrator and the more...
From HBF Networks
Interconnecting Cisco Network Devices ICND ...ry projects, students are given information sufficient to identify and recommend the best Cisco solutions for small to medium-sized businesses.
Students perform all basic configuration procedures to build a multirouter, multigroup internetwork that uses LAN and WAN interfaces for the most commonly used routing and routed protocols. ICND provides the installation, configuration, and more...
CVOICE - Cisco Voice Over IP Training   ...completing this course, the student should be able to:
Identify the components, processes, and features of traditional telephony networks that provide end-to-end call functionality
Describe two methods of call control used on voice and data networks and provide one example of a protocol for each
List at least five components or capabilities that are required to provide integrated voice more...
From H2 Training & Consultancy Ltd
Interviewing Skills    Interviewing techniques are often used on a daily basis. However, without sufficient knowledge or support, there are a number of common mistakes and pit-falls. The consequences of a poor interview can be costly, whether it is a bad recruitment decision, an ineffective performance review, or an inaccurate/incomplete investigation. Interview Skills training from H2 will equip participants with more...
From Technology Ed
Wastewater Treatment      Wastewater Treatment Technologies
Course Description
Wastewater Treatment is the process of removing contaminants from wastewater, and includes physical, chemical and biological removal processes. Wastewater Treatment Technologies is a course that reviews the various disinfectant technologies that are available for use, and are under development. We also review the various causes of biological more...
Lean Six Sigma      Lean Six Sigma Black Belt
Course Description
Welcome to Lean Six Sigma! Lean Six Sigma is a business and data-driven, disciplined approach to minimizing defects in any type of process (be it manufacturing or services). Popularized in the mid-90's by companies such as Motorola and GE, Six Sigma has grown greatly in acceptance among thousands of companies, and has proven to be both a time and more...
From Kgguruji.com
Leadership and Team Building Program helps managers and owenrs to learn easy and transferable leadership skills to lead and coach their teams.Participant will aquire public speaking skills, ability to readn and understand the way people think and act, develop ability to empower others, improve relationships with difficult people and manage conflicts, generate more creative ideas from team, transform work environment and more...
From Focus on Training
Business Analysis Essentials   This course provides a well-defined approach for the business analyst to follow, supplemented by proven techniques. This approach helps the analyst to understand the context in which the business operates in order to model and analyse its activities. Exploring the creative possibilities, including the stakeholders perspectives, helps to identify a range of solutions to the business s problems. more...
ISEB Foundation - Software Testing   This course will enable delegates to:
- Manage, plan and prepare rigorous, formal, visible and repeatable tests
- Apply different testing approaches (black box, white box, static and dynamic) to all stages of software development
- Prepare test plans, strategy, specifications, procedures and controls to provide a structured approach to testing
- Identify what is involved in acceptance testing, more...
From The Training Bank
Customer-Focused Leadership  This highly effective and interactive 2-day on-site program provides you with proven fundamentals for developing and improving service quality. Rather than rote, mindless steps for creating customer satisfaction, this program provides a way of thinking, a mind-set that can empower people to go beyond satisfaction. If you are serious about making Customer Focus and Service Quality a competitive more...
From Advanced Concepts
Macromedia Flash MX ...g a course in Director.
Performance-based objectives
X Identify the advantages that symbol use has in building a Flash movie, identify and create the three types of symbols, and manage symbols within a movie using the Library palette.
X Use scenes to organize content in large complex Timelines, and create frame labels to mark critical points in your Timeline.
X Add advanced playback more...
MS FrontPage ...ful completion of thes course, students will be able to:
Identify site-planning considerations, create a new web, a home page, and add and format text on the home page.
Create and modify tables.
Connect pages.
Add, edit, and link pictures, as well apply and modify themes.
Prepare a web for publishing.
Course Content
Lesson 1: Creating a Web
Topic 1A: Planning: Things to Consider Before more...
Linux + ...r sound cards.
Performance-Based Objectives
Define and identify origins, benefits, drawbacks, and uses of the Linux operating system.
Log in and enter commands on your Linux system.
Properly shut down and restart your Linux workstation and use LILO to start your Linux workstation.
Create and configure users and groups.
Manage the filesystem.
Manage rights to files and more...
Security + ...l completion of this course, students will be able to:
identify security threats.
harden internal systems and services.
harden internetwork devices and services.
secure network communications.
manage a PKI.
manage certificates.
enforce an organizational security policy.
monitor the security infrastructure.
respond to network attacks.
respond to software-based attacks. more...
Presenting with Confidence ...strate effective presentation and communication skills
X identify the guidelines for communicating
X speak clearly and confidently
X evaluate effectiveness of the presentation
X identify the elements that influence first impressions
X build rapport and establish credibility
X use paraphrasing effectively
Designed For:
Any staff conducting presentation
Content:
Presentation more...
Effective Communication ...be how communication skills an leadership are related
X Identify the impact of non-verbal behaviour as well as other barriers to effective communication
X Understand communication and its impact on motivation
X Manage stress and anger
X Mediate conflict
Designed For:
All Staff
Content:
Communication basics
Effective communication
Organisational management
Organisation types and more...
From Mullan Training
Database Design & Development     DATABASE DEVELOPMENT
Mullan Training specialise in design & development of databases - we use the technology best suited to the Client (including Access, VB/ VBA, FoxPro, FileMaker, SQL Server, etc).
We sit down with the client and identify their needs, develop a prototype based on the initial specification, then refine the system as necessary.
Please contact us if you would like to discuss more...
Introduction to MS Project    ...Microsoft Project training class, you will be able to:
Identify the steps involved in project planning
Become familiar with project management software
Plan a project by using Microsoft Project.
You will also:
Be able to define, schedule and monitor tasks using a variety of tools and views.
Use project to help manage resources and costs; to set plans, deadlines and schedules more...
From Last Minute Training
Delivering Powerful Presentations - The Professional Advantage  ...ectives for this course will include:
* Learn how to identify different audience behavioural types.
* Learn how to position your company and or your product sales message.
* Learn how to set your presentation agenda and solicit audience feedback.
* Learn how to use the available space and work the room.
* Learn how to use interactive audience hooks to enhance your more...
Building Relationships With Success This workshop focuses on selling using a strategic relationship-building approach. No one questions that making friends is a good thing. In this workshop, you are going to discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships. Strategic friendships will make or break any business, no matter how big and no more...
Publisher 2003: Level 1 Performance-Based Objectives
- Upon successful completion of this course, students will be able to:
- create a one-page publication.
- modify a publication's layout and structure.
- edit content in a publication.
- format text.
- format pictures.
- identify the options for distributing a publication. more...
Understanding and Managing Anger At the conclusion of this workshop, you will be expected to:
* Be better able to recognize how anger affects your body, your mind and your behaviour
* Be better able to use the five-step method to break old patterns and replace them with a model for assertive anger
* Be better able to control your own emotions when faced with other peoples anger
* Be better able to identify ways more...
Public Speaking Presentation Survival School A great presenter has two unique qualities, appropriate skills and personal confidence. This confidence comes from knowing what you want to say, and being comfortable with your communication skills. In this comprehensive two-day workshop, you will master the skills that will make you a better speaker and presenter.
It s like preparing every detail of a party. You are prepared, and it s going to be more...
Outlook 2007 Level 1 Training Upon successful completion of this course, students will be able to:
* identify the components of the Outlook environment. You will also perform simple tasks such as sending and responding to email messages.
* compose messages.
* use folders to organize messages.
* manage contacts and contact information.
* schedule appointments.
* schedule meetings.
* create and edit more...
Time Management ...Identify the benefits of time management, evaluate productivity, and identify goals and set priorities.
* Develop time management plans by identifying goals, creating daily plans, and recognizing obstacles.
* Use technology to save time instead of wasting time; and maintain a reasonable workload by saying no.
* Increase productivity by controlling interruptions and meetings, and more...
Magic with Adobe Photoshop - level 1 2 Days ...f the software. During this course, students will:
* Identify and work with Photoshop tools and palettes
* Resize and crop images
* Create and manipulate multiple layers to create composite images
* Apply special effects using filters
* Use painting tools to create artwork or retouch photographs
* Modify colours and tonal values of images
* Add and format text to more...
Microsoft Excel 2003 - level 3   This courseware is a continuation of the Microsoft Excel level 2, in which students gained more knowledge as a proficient user of Excel. You will begin with a review of these intermediate subject areas and then move to more advanced topics with Excel. In this session you will:
* Create data maps
* Create and use a database
* Create and use Pivot Tables
* Create and run Macros more...
Writing Business Reports and Proposals (2 Days) Location: Toronto Date: 2008-05-22
List Price: $850 Offered Price: $680.00
Seats Available: 2
This course is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you must write to explain things, to smooth relationships, and/or to convince others of the value of some course more...
Microsoft Publisher - Level 1 Location: Calgary Date: 2008-05-20
List Price: $325 Offered Price: $260.00
Seats Available: 2
Upon successful completion of this course, students will be able to:
* create a one-page publication.
* modify a publication's layout and structure.
* edit content in a publication.
* format text.
* format pictures.
* identify the options for more...
SQL Fundamentals of Querying ...l be able to:
* Define what a relational database is and identify some uses for the SQL language.
* Recognize proper syntax for an SQL statement.
* Use aggregate functions, column aliases, and mathematical expressions in a query statement.
* Use the WHERE clause to select specific rows of information from a database.
* Search for specific character strings or numeric data in a database.
* more...
Outlook 2007 Level 1 Training ...mpletion of this course, students will be able to:
* identify the components of the Outlook environment. You will also perform simple tasks such as sending and responding to email messages.
* compose messages.
* use folders to organize messages.
* manage contacts and contact information.
* schedule appointments.
* schedule meetings.
* create and edit tasks.
* more...
Outlook 2007 Level 1 Training   Location: Vancouver Date: 2008-02-07
List Price: $199 Offered Price: $159.00
Seats Available: 2
Upon successful completion of this course, students will be able to:
identify the components of the Outlook environment. You will also perform simple tasks such as sending and responding to email messages.
compose messages.
use folders to organize messages.
manage contacts and contact more...
The Cold-Call Fast Start Bootcamp  ...e surges in sales based on increasing your lead pipeline
Identify where leads are getting stuck and devise strategies to un-stick your leads for higher conversions
Understand what lead generation programs are working and which are not
Know your ROI on either your in-house or outsourced lead generation activities
See what each of your reps / programs is producing and have the data to coach more...
Maximize Revenues - Minimize Headaches - Sales Training Seminar   ...g will guide you through 4 power hours that will help you identify specific ways to boost your bottom line.
Practice is just as valuable as a sale. The sale will make you a living; the skill will make you a fortune. Jim Rohn
Ray Pons, your workshop facilitator, has an impressive personal record of sales success and is a recognized leader in training & learning. The Growth Coach is the more...
From ECO MAX Training & Learning Centre
7 QC TOOLS FUNDAMENTAL FOR QUALITY PRODUCTIVITY IMPROVEMENT Introduction:
7 QC tools are the systematic tools used to understand and really know what your quality problems really are. These tools help problem solver solved the complicated as well as simple problems. These tools are scientific management tools, which are basic and easy to understand. They form the fundamental foundation for all problem solving and quality control activities.
Objectives: more...
From Knowledge Train
Fundamentals of Project Management  ...le for any project. The course enables students to:
* identify project objectives
* define work
* write a project plan
* monitor progress and take corrective actions
* effectively manage risks to the project
* effectively manage changes to the project
* and be familiar with using key project management techniques such as critical path analysis, work breakdown more...
From Ethan Hathaway
Market Risk Management  ...al investors, corporations, and financial institutions to identify, measure, and report market risks including price risks (marked-to-market or model against spot prices/rates, yields, credit spreads, volatilities, and correlations), cash flow or yield risks, liquidity risks, counterparty performance risks, and operational risks in markets activities.
In addition, this course provides tools more...
From Wayne C. Parker and Associates
People Smarts  Developed by Dr. Tony Alessandra, the People Smarts training program is designed to train participants to identify their colleagues' behavioral patterns so they can work in harmony. Learn how to express personal and professional needs clearly and recognize the needs of others, how to adapt to others' styles and how to better understand your co-workers, bosses and subordinates. more...
From Performance Evolution, Inc.
The H-factor in Management     ...s a guideline, The H-factor in Management will help you identify potential targets. Often, this exploratory process will trigger ah, ha moments. Areas that may have long frustrated your organization, such as failure to follow procedures, improper documentation, or high turnover, make ideal targets.
Business systems provide organizations with a wealth of opportunities for optimizing more...
From Wayne C. Parker and Associates
Strategic Planning 101  Many organizations are proceeding through significant changes in their internal and external environments. Strategic plans are designed to capture information about these changes and to create a method for adapting the organization to the "brave new world." This training, which can last one, two, or three days, gives people the tools to develop a responsive mission statement, to identify and more...
From EMS Consulting Group, Inc.
Value Stream Mapping   ...w throughout an
organization or between organizations and identifying and planning
improvements. In this course, you will learn how to effectively identify
and eliminate waste and sources of waste in your organization.
Participants in the class will work through a case example. They will
create a current state map, analyze the current state map, and create a lean
future state. Participants more...
From Meirc Training and Consulting
Certified Master Trainer ' This program is designed for Trainers, instructors and line managers involved in training and seeking certification as Master Trainers. The program is also open for other participants wishing to improve their training skills but not necessarily seeking certification. This program is worth 25 NASBA CPE?s. Note: Participants seeking certification should come with a powerpoint presentation to fill more...
Managing and Coordinating Training Proactively ' This program is designed for Training and development professionals involved in the process of training needs analysis, coordinating and organizing training programs, and evaluating the results of training. This program is worth 25 NASBA CPE?s. Distinguish between the proactive/strategic approaches of managing training and the traditional/reactive approach. Use appropriate methods to more...
Evaluating Training From Reaction to ROI ' This program is designed for Training directors and managers, as well as training and development specialists and coordinators. Needs assessment analysts, instructional designers, evaluators of training programs, and individuals in a leadership and support role for the training function will also benefit from this program. This program is worth 25 NASBA CPE?s. Define the purpose of evaluation more...
Certified Training Professional ...lts of training. This program is worth 25 NASBA CPE?s. Identify the strategic significance of training through particular emphasis on aligning training with strategy, marketing training within the organization and partnering with managers and supervisors. List the strategic, tactical and administrative competencies of the training professional. Use appropriate methods to conduct a more...
Managing and Coordinating Training Proactively ' This program is designed for Training and development professionals involved in the process of training needs analysis, coordinating and organizing training programs, and evaluating the results of training. This progr |