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From Simons-White & Associates, Inc.
Advanced Product Quality Planning instructor led trainingon-line e-learning cbt (computer based)group study and discussioncourseware Session Information Session Date: July 17, 2008 Start time: 1:00 pm Duration: 2 hours Session Fee: $200 per participant Presenter: Norma S. Simons /Kathy Paris Host: Duane Cole Host email: duanecole@simons-white.com Description: Advanced Product Quality Planning Advanced Product Quality Planning (APQP) is a methodology that encompasses all the activities and processes needed between customer more...
From LearningMeasure.com
QC Tools - Pareto Diagrams on-line e-learning cbt (computer based) This is another in a series of eight courses on the seven basic tools of quality as defined by Ishikawa. The Pareto diagram is a tool that can identify what are the most important contributors to whatever is being investigated. The Pareto diagram is a special type of histogram with a cumulative percentage overlaid on it. more...
QC Tools - Flowcharts and Process Maps on-line e-learning cbt (computer based) The purpose of this course is to introduce the flowchart, one of Ishikawa's seven basic quality tools. This is one of a series of eight courses on the quality tools. The flowchart is used to document processes graphically. They are used to help identify where to make improvements in a process, or in the design of a new process. more...
From Online Training Directory
Understanding the Special Needs Child on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course covers the fundamentals of Special Education to help teachers and parents identify and address special needs in children. more...
PC Fundamentals With Microsoft Windows XP on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...puters. Students will learn what a computer is and how to identify and classify some basic components and peripherals. Students will also receive instruction on how to turn on a computer and log on to Microsoft Windows XP. In addition, students will learn what Microsoft Windows XP is, how to use the mouse to access various essential screen elements, how to manipulate windows, what menus and more...
Managing Disagreement on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- Conflict comes in all formsa from a change in work processes to full-blown disagreement about the company's strategic planning. Fortunately, there are several techniques for managing disagreement, depending on which parties are involved and how important the issue is to each person. This course identifies the strategies for solving conflict and maintaining positive working more...
Managing Negative People on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- Some people can be difficult to work with. They never seem excited about their work, and they create a general atmosphere of negativity. So how do you handle them? This course will help you identify what it is that makes certain people pessimistic and what you can do to help them. It will identify strategies you can use for boosting self-esteem, morale, and turn negativity more...
Managing Stress on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...help you understand and diagnose the stress in your life, identify the stressors you can and cannot control, and assess your readiness to make changes. There are methods to help you develop a systematic approach to eliminate stressors, manage your time, and implement short-term and long-term coping mechanisms. Youa ll develop a plan of action and learn how to avoid or address your own personal more...
Recognizing and Managing Anger on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...identify the different sources of anger, you will be given tools and methods to help you determine the emotional roots of your own anger and recognize how it manifests in your life. Tips will help you recognize your responses to anger, and give you tools to manage it. You will also be given powerful techniques that will help you use your anger to gain positive outcomes. IMPORTANT NOTE: INTERNET more...
Recognizing Employee Performance on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...lly recognizing employee performance, and find out how to identify the recognition methods that your organization offers. There are suggestions for powerful non-monetary rewards and ideas on how to use the job as a way to recognize and motivate. There are also techniques to help you deliver recognition effectively through coaching and feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER more...
Understanding and Using Contracts on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- In almost every business transaction a contract is made. This course will tell you how to know when a true contract has been made, identify when it is binding, and determine the limitations and scope of the agreements. It will also give you information and guidelines on how and when to sever the contract, how to modify it, and how to circumvent potential problems. IMPORTANT more...
Appreciating Personality Differences on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- Ever wonder why some people act the way they do? You may sometimes think, The world would be a much better place if everyone were more like me. But, in fact, ita s each persona s unique style that creates a more complete workplace! Thata s why ita s important to identify both your own personality style and the differing styles of others. Understanding these style more...
Moving from Trainer to Performance Consultant on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- Taking a step up in your career is an exciting time. Now is your chance to help your clients with their overall abilities, not just a few key skills. The move from being a trainer to becoming a performance consultant can be difficult if you arena t aware of certain strategies and tips. This course will help you identify the steps to gaining the skills you need while building more...
Organizing Your Workspace on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- The stacks, books, and little pieces of paper can seem overwhelming. Disorganization hinders work performance and creates feelings of stress and anxiety. By learning to organize your workspace, you can reach better levels of performance. This course will identify techniques for organizing your work areas, shelves, drawers, and files. It will also give you tips for maintaining more...
Recognizing and Avoiding Burnout on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- The Strategies and Tips in this course will give you the tools to assess your own emotional state, locate the stressors in your life, and evaluate your expectations, a major contributor to burnout. You will be given guidelines to identify the various stages of burnout and methods to recognize where you are in the process. The course focuses on giving you practical techniques more...
A Day 4 - Chapters 14-18 on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course is designed to teach the computer technician the skills needed to pass the CompTIA A+ Certification tests. This fourth of a 4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers the skills needed to work with Windows 2000, including the alerter service, the Recovery Console, communications, and file protection. This section also explains networks and more...
Understanding the Special Needs Child on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course covers the fundamentals of Special Education to help teachers and parents identify and address special needs in children. more...
From Serebra Learning Corporation
Understanding Budgeting and Finance: Managing your Budget on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd MAXIM TRAINING Preparing a budget and following it through to approval involves a lot of work. But it's only the beginning! Once approved, the budget needs careful management to ensure your plans become a reality. This process starts from day one and continues throughout the year. This course provides a structured approach for managing your budget. It shows how to: Review your budget to identify more...
Training and Facilitation: Plan your Own Development on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...is course is about you and your own development. It helps identify and plan what you can do to develop your own skills, knowledge and abilities, in order to achieve what you want from life. By the end of the course you'll have an action plan for your development as far into the future as you choose. Although you'll focus on your working life, many lessons apply equally well to your personal more...
Managing Yourself : Dealing with Stress on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Today's manager needs leadership skills. Today's manager must be able to shape people into effective working units ...called teams ...and lead them to success. However leading a team of people and juggling priorities and deadlines can cause you stress. As a leader you need to recognise whether you or your team are suffering from stress, identify what's causing that stress and take action to reduce more...
Phone Skills : Taking and Leaving Phone Messages on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It will help you identify what makes an effective phone message and give you guidance on giving and taking messages that people can act on successfully. more...
Getting Ready to Write on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course lays the groundwork for solid persuasive writing. It explores the pros and cons of different methods of communication and helps you make the best choice. It will help you set your objective and gives tips on how to identify the best tone for more...
Windmaster Case Study 5: Identifying Strategic Options on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...stage of strategic planning, choice, and shows you how to identify the various elements that make up this process. You will examine Porter's 3 generic strategies as a concept for identifying the basis on which business competes. You will explore various directions for growth, using Ansoff's matrix as a starting point, and 3 main ways to achieve this development. Finally you can pull together more...
Recruitment & Selection Series: Recruitment Criteria on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd If you are judged on the success of your team, it's in your interest to hire the best people for the job. Unfortunately, recruitment decisions are often based on gut feelings and irrelevant details instead of hard evidence of suitability for the job. After all, it's only natural to have your own personal opinions about what makes an ideal candidate. But employing someone who is not ideally suited more...
Assertivness Skills Series: What is Assertiveness on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd The ability to communicate clearly is an essential business skill. People produce their best work when they communicate openly, honestly and with respect. But when stressful situations arise, even the best communicator may behave like a steamroller or a snivelling wreck. Assertiveness can enhance the communication skills that lead to peak performance; aggression can give way to healthy, more...
z/OS for Operators Curriculum on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...e able to: - Comprehend the concepts of Virtual Storage - Identify various components of a MVS System - Define Virtual, Central, Expanded and Auxiliary Storage - Understand the Virtual Storage Layout of an Address Space Course Content Module 1 MVS ARCHITECTURE Basics Revised Operating Systems and Storage Tasks, Control Blocks and the PSW Module 2 370 ARCHITECTURE & MULTIPROCESSING CPU Main more...
Conflict Management Series: What is Conflict? on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Conflict happens. Whether it's individuals clashing, organisational change or demanding customers, conflict is a normal part of working life. But it's something that people can find hard to handle and, if you don't manage it carefully, everyone can lose out: you, the organisation and your team. This course will examine what conflict is and broadly explain how it works: the issues that cause it, more...
Conflict Management Series: Personal Reactions to Conflict on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Conflict happens. Whether it's individuals clashing, organisational change or demanding customers, conflict is a normal part of working life. But it's something that people can find hard to handle and, if you don't manage it carefully, everyone can lose out: you, the organisation and your team. This course will identify why you should consider the importance of good judgement and how this can be more...
Project Management: Time Management on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In Project Management: Time Management, participants learn how to identify the activities involved with a project and construct a network diagram based on those activities. They learn how to determine the critical path for a project. They also learn about several mathematical analysis techniques, such as CPM and PERT, to develop project schedules. more...
Project Management: Risk Management on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Participants become familiar with the four phases involved with project risk management. They develop the skills they need to identify and analyze common sources of risk. They become familiar with the basic types of risk response and learn how to develop a risk management plan. more...
Project Management: The Team on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This program teaches project leaders how to identify, assign, and document project team members' responsibilities and reporting relationships. In addition, participants learn about team-building activities that can enhance individual team members' performance and the overall success of a project. more...
The Professional Teller: Following Security Procedures on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd The Professional Teller: Following Security Procedures offers the student an overview of internal and external security measure that banks take, what procedures the student should follow to ensure bank security, and what actions the student should take in response to angry or violent customers and/or suspicious activity. The program also covers the common types of crimes committed against banks, more...
Microsoft Windows 98 User Fundamentals on-line e-learning cbt (computer based) This course will introduce users to the basic features of Windows 98. Participants will learn the skills to work with desktop components, manage windows on the desktop, customize the desktop, manage files in Windows Explorer and identify the functions of Active Desktopmore...
Microsoft Windows 2000 Professional User Fundamentals on-line e-learning cbt (computer based) This course will introduce users to the fundamental features of Windows 2000 Professional. At the completion of this course, students will learn to identify the features of Windows 2000 and the functions of its desktop components; identify the functions of the various Windows 2000 programs; identify the functions of the various components available in the Windows Explorer interface and customize more...
Microsoft Windows 2000 Professional Advanced User on-line e-learning cbt (computer based) This course will introduce users to the advanced features of Windows 2000 Professional. At the completion of this course, students will learn to add new hardware and applications; customize the desktop, the Start menu and toolbars in Windows 2000; identify the advanced features of Windows 2000; modify the properties of Internet Explorer; and search for people and Web pages on the Internetmore...
Microsoft PowerPoint 2000 Proficient User on-line e-learning cbt (computer based) This course provides participants with the skills to use Microsoft PowerPoint 2000 to create powerful presentations. At the completion of this course, students will learn how to open an existing presentation; identify the functions of the interface components; create a presentation; modify slides in a presentation; enhance a presentation; prepare for delivering a presentation. more...
Microsoft Access 2000 Fundamentals on-line e-learning cbt (computer based) This course is intended for end users who are looking to use the fundamental capabilities of Microsoft Access 2000. Participants will learn to identify the basic features of Access 2000; create and maintain tables; and work with Access 2000 data. more...
Microsoft Windows 2000 Network Infrastructure Administration Part 1: DHCP, DNS, and WINS on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is the first course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to identify DHCP concepts; identify procedures to more...
Microsoft Windows 2000 Network Infrastructure Administration Part 2: Remote Access on-line e-learning cbt (computer based) This is the second course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to identify the requirements for establishing a remote more...
Microsoft Windows 2000 Network Infrastructure Administration Part 4: Security on-line e-learning cbt (computer based) This is the fourth course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to encrypt a file; add and remove a recovery agent; more...
Microsoft Windows 2000 Network Infrastructure Administration Part 5: Enterprise Management on-line e-learning cbt (computer based) ... At the completion of this course, students will learn to identify the components of Network Address Translation (NAT) and the procedures for adding the NAT protocol; create and configure a Web site; create an FTP site; enable Internet Connection Sharing (ICS) and configure the applications and services for ICS; install and configure RIS and Terminal Services; and remotely configure options for more...
Microsoft Windows 2000 Network - Designing Security Part 2: Securing Local Networks on-line e-learning cbt (computer based) This is the second course in a five-part series of the Microsoft Windows 2000 Network - Designing Security curriculum which prepares participants for Microsoft Exam 70-220. This course provides participants with an opportunity to learn how to secure files, folders, and printers in a network by using access permissions, create an EFS strategy, a backup plan, and an audit policy. Participants will more...
Microsoft Visual InterDev 6.0: Planning a Web Application on-line e-learning cbt (computer based) This is the first course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to plan a Web site; analyze the planning guidelines and the performance and maintenance factors that need to be considered while more...
Microsoft Visual InterDev 6.0: Building Web Sites and Pages on-line e-learning cbt (computer based) This is the second course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to identify the deployment stages of a Web project and create a Web project; deploy applications on the Web and use the team more...
Microsoft Visual InterDev 6.0: Active Server Pages and Data Access on-line e-learning cbt (computer based) This is the third course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to identify the features of Active Server Pages (ASP); create a server script and debug the server-side script; set permissions for a more...
Microsoft Visual InterDev 6.0: Accessing Remote Data on-line e-learning cbt (computer based) This is the fourth course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to work with database records and identify the methods of managing recordset size; identify the components of Remote Data Services more...
Microsoft Visual InterDev 6.0: Implementing Server Technologies on-line e-learning cbt (computer based) ... At the completion of this course, students will learn to identify the features and installation requirements of Microsoft Transaction Server (MTS) and the features of MTS components; Identify the elements and views of Microsoft Transaction Server (MTS) Explorer; identify the guidelines for creating transaction objects; create a package, add a component to a package and set the component more...
Microsoft SQL Server 7.0: Designing and Implementing Data Warehouses - Part 1 on-line e-learning cbt (computer based) This is the first course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-019, Designing and Implementing Data Warehouses with Microsoft SQL Server 7.0. At the completion of this course, students will learn to identify the characteristics of different decision support systems and components and tools used in data warehousing; identify the more...
Microsoft SQL Server 7.0: Designing and Implementing Data Warehouses - Part 2 on-line e-learning cbt (computer based) This is the second course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-019, Designing and Implementing Data Warehouses with Microsoft SQL Server 7.0. At the completion of this course, students will learn to identify the design characteristics of OLAP systems and Aggregate schemas; identify the data warehouse models; identify the Data more...
Microsoft SQL Server 7.0: Designing and Implementing Data Warehouses - Part 3 on-line e-learning cbt (computer based) This is the third course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-019, Designing and Implementing Data Warehouses with Microsoft SQL Server 7.0. At the completion of this course, students will learn to create a data warehouse database; perform the steps necessary to build and manage replication by using the Enterprise Manager; build a more...
Microsoft SQL Server 7.0: Designing and Implementing Data Warehouses - Part 4 on-line e-learning cbt (computer based) This is the fourth course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-019, Designing and Implementing Data Warehouses with Microsoft SQL Server 7.0. At the completion of this course, students will learn to identify the methods of aggregating and accessing data from relational data structures; identify the methods of data access from more...
Microsoft SQL Server 7.0: Designing and Implementing Data Warehouses - Part 5 on-line e-learning cbt (computer based) This is the final course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-019, Designing and Implementing Data Warehouses with Microsoft SQL Server 7.0. At the completion of this course, students will learn to identify the features of the components of Microsoft Repository; perform the tasks related to managing a Microsoft SQL Server 7.0 data more...
Microsoft Outlook 2000 Fundamentals on-line e-learning cbt (computer based) This course prepares IT Professionals to identify the basic features of Outlook 2000, send messages and use the Calendar feature effectively. more...
Professional Assertiveness on-line e-learning cbt (computer based) ...ble, professional style. You'll learn methods to help you identify an appropriate assertive style and strategies to prepare you use that style. You'll also learn how to implement the assertive style in your work environment. You will learn how to develop your assertive communication technique by developing your proactive listening and constructive feedback strategies. With the assistance of more...
Relational Database Design and Administration on-line e-learning cbt (computer based) This course covers the design methodologies and techniques utilized when building an application based on a Relational Database Management System (RDBMS), using Structured Query Language (SQL). The course is based on RDBMS technology and will identify and explain the details and implementation. Designed for individuals in the design and administration of relational databases. more...
Project Management Professional Time Management II on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Time Management II, is the fourth of eleven courses in this curriculum. After the completion of this course you will be able to determine the appropriate project activities to crash, determine the appropriate project activities to fast track and identify the implications of resource leveling. The Prime-Project Management Professional curriculum introduces advanced level project more...
Process Analysis and Documentation on-line e-learning cbt (computer based) ...ou will learn key principles of measurement; learn how to identify key process input variables and key process output variables; document their relationships through a cause and effect diagram; assign constant, noise, and experimental variables to causes in a cause and effect diagram; and create an action plan to change noise variables to constants. Six Sigma is a registered Trademark of more...
Sales Seller Behaviors on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd The Selling Process: Seller Behaviors, is the first of sixteen courses in this curriculum. After the completion of this course you will be able to identify the basic criteria for success in sales and identify the seven seller behaviors in buyer-focused selling. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line more...
Sales Buyer Behaviors on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd The Selling Process: Buyers Behaviors, is the second of sixteen courses in this curriculum. After the completion of this course you will be able to identify the criteria that influence buying decisions and identify the seven typical buyer behaviors in a sales interaction. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize more...
Sales Buyer-Focused Selling on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd The Selling Process: Buyer-Focused Selling, is the third of sixteen courses in this curriculum. After the completion of this course you will be able to respond effectively to buyers at each stage of a sales interaction and identify categories of buyer needs. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line more...
Sales Telephone Communications on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd .... After the completion of this course you will be able to identify barriers to communication, identify techniques to overcome the limitations to communicating by telephone and implement guidelines for good telephone communication. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line results. New and experienced more...
Sales Communication Skills on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Communicating & Managing: Communication Skills, is the sixth of sixteen courses in this curriculum. After the completion of this course you will be able to list the background information that helps you to qualify prospects, list sources of prospects, identify guidelines for canvassing and list the criteria for identifying the decision-maker in an organization. The PrimeSales curriculum engages more...
Sales Managing a Territory on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd .... After the completion of this course you will be able to identify the customer information you need to record, list the steps in drawing up a calling cycle, and sequence the steps involved in routing and scheduling calls. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line results. New and experienced sales more...
Sales Gathering Information on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Starting the Sale: Gathering Information, is the ninth of sixteen courses in this curriculum. After the completion of this course you will be able to list the background information that helps you to qualify prospects, list sources of prospects, identify guidelines for canvassing, and list the criteria for identifying the decision-maker in an organization. The PrimeSales curriculum engages sales more...
Sales Planning a Sales Call on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Starting the Sale: Planning a Sales Call, is the tenth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the steps involved in planning a sales call and identify the essential elements of a sales objective. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line more...
Sales The Sales Call on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd .... After the completion of this course you will be able to identify the guidelines for opening a sales call, list the steps in making an opening statement, and identify opening statement variations according to the type of call. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line results. New and experienced more...
Sales Presenting Solutions on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Concluding the Sale: Presenting Solutions, is the thirteenth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the differences between features, advantages and benefits, and present a solution to a buyer. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line more...
Sales Closing the Sale on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Concluding the Sale: Closing the Sale, is the fourteenth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the buying signals that tell you when to close the sale and close a sale using a three-stage approach. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line more...
Sales Buyer Reactions on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd .... After the completion of this course you will be able to identify the steps involved in supporting a favorable reaction, identify guidelines for dealing with low reactors, list the steps in handling objections, and manage objections using a five-step approach. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize more...
Sales Concluding a Call on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Concluding the Sale: Concluding a Call, is the sixteenth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the guidelines for concluding a call, and conclude a call using the six steps . The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line results. New and more...
Relationship Management Preparing the Client Relationship on-line e-learning cbt (computer based) ...assist you in the process. Finally, you will learn how to identify who you should be selling to within a client organization and how to determine whether or not that client is a good match for your own firm. The target audience for this course is experienced sales professionals with a fundamental understanding of conducting a sales call and selling techniques. It is recommended individuals have more...
Relationship Management Maintaining the Client Relationship on-line e-learning cbt (computer based) ...uses and advantages of these relationships. You will also identify methods of keeping and extending the client relationship into future endeavors. Finally, you will learn about techniques for measuring success in the client relationship, and which techniques might be most effective for you. The target audience for this course is experienced sales professionals with a fundamental understanding more...
ITIL Problem and Change Management on-line e-learning cbt (computer based) ...nd it can help organizations set up rigorous processes to identify, classify, and resolve problems and errors, as well as identify and implement appropriate solutions. The delivery and support of IT services are divided into core processes within ITIL. This course covers two service support processes: problem management and change management. This course is intended to help learners prepare for more...
Assessing Customer Behavior on-line e-learning cbt (computer based) ...me daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in how to identify customer behavior, and explains effective techniques that help make the experience a positive one for both the customer and more...
The Inbound Call Center on-line e-learning cbt (computer based) ...This course will provide you with the knowledge needed to identify customer care benefits resulting from key events in the history of call center technology; recognize the effect of environmental factors on productivity; apply the processes to turn the phone answering service into a business center; understand the value of linking with the rest of the organization; and employ methods to give more...
Working Collaboratively Communicate Your Goals on-line e-learning cbt (computer based) Working Collaboratively: Communicate Your Goals, is the tenth of fourteen courses in this curriculum. After the completion of this course you will be able to list the guidelines for communicating your needs and identify guidelines on how to give and receive feedback. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by more...
Making Team Decisions Organize Team Consensus on-line e-learning cbt (computer based) This course describes the Consensus Card technique that relies on visual aids to quickly identify the best options for resolving complicated decisions. Professionals who want to collaborate more effectively within a group. more...
Making Team Decisions Rank Choices by Criteria on-line e-learning cbt (computer based) This course describes the Criteria Rating method of weighted rankings to identify and balance decision criteria. Professionals who want to collaborate more effectively within a group. more...
Evaluating Internal Assignments on-line e-learning cbt (computer based) So, is it success or failure? It's crucial that you take time to review your project and confirm outcomes on completion. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an internal consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This more...
Evaluation and Review on-line e-learning cbt (computer based) So, is it success or failure? It's crucial that you take time to review your completed project and confirm the outcomes. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This more...
Project Human Resources Management Simulation on-line e-learning cbt (computer based) ...d people. As project manager, it's your responsibility to identify and fulfill your project's staffing needs. The degree of your success will depend upon your understanding and implementation of the tools and techniques for project human resources management. The Project Human Resources Management Simulation is designed to help project managers better manage their project's staffing needs. Over more...
Introduction to Project Process Groups and Initiating a Project on-line e-learning cbt (computer based) In a relay race, the baton handoff from one runner to the next has a dual purpose. For the first runner, the handoff represents the end of his phase of the race. For the second runner, the handoff represents the beginning. The baton handoff is both a result and an input. In any project, there are many baton "handoffs" that must happen, making the whole project highly interactive. During this more...
Planning Project Procurement and Requesting Seller Responses on-line e-learning cbt (computer based) ...ases and acquisitions, document contractual requirements, identify potential sellers, and get the relevant information, quotations, and proposals from potential sellers--all vital processes that ensure that you are able to procure the products, services, or results that will enable you to achieve project success. This course is aligned with "A Guide to the Project Management Body of Knowledgemore...
Project Management Initiating a Project on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Initiating a Project, is the second of eight courses in this curriculum. After the completion of this course you will be able to identify the five steps involved in initiating a project, define the stakeholders in a project, and identify the six components of a project charter. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful more...
Project Management Planning a Project Scope on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Planning Project Scope, is the third of eight courses in this curriculum. After the completion of this course you will be able to identify the components of a project scope statement and create a work breakdown structure. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and implementation of projects of any size more...
Project Management Planning Project Activities on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Planning Project Activities, is the fourth of eight courses in this curriculum. After the completion of this course you will be able to define project activities, list the steps in creating a project network diagram and identify the steps in creating a Gantt chart. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, more...
Project Management Project Cost on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Planning Project Costs, is the fifth of eight courses in this curriculum. After the completion of this course you will be able to sequence the steps involved in creating a personnel resources matrix, identify three strategies for estimating project costs and list the steps in creating a budget. The Prime-Project Management Fundamentals curriculum provides the foundation for the more...
Project Management Executing a Project on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Executing a Project, is the sixth of eight courses in this curriculum. After the completion of this course you will be able to identify the four goals of a project start-up meeting, identify the five guidelines of effective team leadership and provide balanced project communications. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful more...
Project Management Controlling a Project on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Controlling a Project, is the seventh of eight courses in this curriculum. After the completion of this course you will be able to identify the six steps of variance analysis and identify four responses to change. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and implementation of projects of any size and more...
Project Management Closing a Project on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Closing a project, is the last of the eight courses in this curriculum. After the completion of this course you will be able to identify the steps in administrative closure and identify the steps in contract closure. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and implementation of projects of any size and more...
Project Management Professional Integration Management on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd .... After the completion of this course you will be able to identify strategies for aligning project plans with other activities in the organization, define the five key general management skills essential to project management and identify the steps in implementing a change control system. The Prime-Project Management Professional curriculum introduces advanced level project coordination more...
Project Management Professional Scope Management on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd .... After the completion of this course you will be able to identify sources of scope creep, identify the steps in controlling scope creep and identify the steps in scope verification. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques within the areas of organization, resource management, quality assurance, and internal and external more...
Project Management Professional Time Management I on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Project Management: Time Management I, is the third of eleven courses in this curriculum. After the completion of this course you will be able to calculate the critical path, calculate float and identify essential network concepts. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques within the areas of organization, resource management, more...
Project Management Professional Quality Management on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd .... After the completion of this course you will be able to identify quality management principles, interpret control charts, identify the steps involved in creating a cause and effect diagram and use Pareto analysis to identify the primary causes of a problem. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques within the areas of more...
Project Management Professional Human Resources Management on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...mpact of organizational structures on project management, identify the five key barriers to collaboration and identify appropriate strategies for selecting project personnel. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques within the areas of organization, resource management, quality assurance, and internal and external team more...
Project Management Professional Communications Management on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd .... After the completion of this course you will be able to identify the six evaluation criteria for a project communication system, identify five situations where exception reporting is required and measure the performance of a project using earned value analysis. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques within the areas of more...
Project Management Professional Risk Management on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd .... After the completion of this course you will be able to identify the four responses to risk, identify methods of prioritizing risks and calculate the expected monetary value for different decisions. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques within the areas of organization, resource management, quality assurance, and more...
Project Management Professional Procurement Management on-line e-learning cbt (computer based) .... After the completion of this course you will be able to identify the key components of a formal solicitation, compare providers in terms of multiple criteria and identify the key contract types. The Prime-Project Management Professional curriculum introduces advanced level project coordination techniques within the areas of organization, resource management, quality assurance, and internal more...
Working with Difficult People Cope With Continued Conflict on-line e-learning cbt (computer based) Working with Difficult People: Cope with Continued Conflict, is the last of fourteen courses in this curriculum. After the completion of this course you will be able to sequence the steps of a conflict resolution effort, select the most appropriate action to handle a difficult situation, based on the specific circumstances and identify options avai