Online Identifying eLearning - Training Resources

Key Applications - IC3 Training Solution Covers one of three tested areas of IC3 (Internet and Computing Core Certification) - Key Applications. This covers the skills outlined in the Key Applications portion of the IC3 Certification Exam, which addresses the skills and functions common to Microsoft Windows applications. It focuses on applying these common skills and functions using Microsoft Word and Microsoft Excel. Some of the  more...

Java 2 - Language & Semantics Students will learn basic Java programming fundamentals, operators and expressions as well as, control statements and arrays. In this unit, you will learn about the Java syntax and lexical issues. It covers identifying the range and declaring the constants, literals, and variables of the three main categories of primitive data types. You will learn to identify Java keywords and identifiers.  more...

Java 2 -- Classes & Inheritance ...earn about the procedures for upcasting, downcasting, and identifying objects. This unit gives explanation of the keywords super and this. You will also learn to use the object reference super to access variables and invoke the methods of the superclass and the object reference this to refer to the current object. Additionally, this unit details the procedures for declaring and using the  more...

Java 2 -- Advanced java.lang & java.util Packages This course contains 3 units: Accessing Resources at Run Time, The Reflection Package, The jar Utility. Each unit covers detail the elements of Java necessary to implement these features and functions as you program in the Java language. The first unit describes the important methods in the System class, such as arrayCopy( ), exit( ), gc( ), getProperty( ), load( ), setProperty( ), setIn( ),  more...

Winning Over Difficult Customers Strategies for getting the attention and cooperation of the difficult customer. Concerns, objections and difficulties in customers come in a variety of styles. They might be uncertain, angry, clammed up or just plain rude. If you and your customer could read each other`s mind there would likely be none or at least few of these encounters. The reality is your customer has previous buying  more...

Time Management Using Microsoft Outlook 2002 ...hy, handling stress, developing a system of organization, identifying priorities, creative problem solving, and timing teamwork. The course is designed to show students how to use the tools of Microsoft Outlook 2002, such as the Journal, tasks, notes, reminders, Calendar, and Rules Wizard, to plan their time, and offers tips on how to use other time management tools, such as paper-based  more...

Time Management ...ing logs, and planning your time. It includes methods for identifying low pay-off activities and time-wasters, along with suggestions for getting rid of them. It provides tips for organizing your materials and your surroundings for more efficiency, and has other practical suggestions for taking control of your time and your life with simple, tried-and-true tools and techniques. IMPORTANT NOTE:  more...

Speak Smart: - Oral Grammar ...ng such mistakes. This program provides practical tips in identifying speaking problems, which can be solved by using five parts of speech correctly: verbs, pronouns, adjectives, adverbs, and prepositions. Proper pronunciation helps too. Image-conscious e mployers and employees alike realize they need to speak right so they won?t be left out in the business world. This course can be taken in a  more...

SalesPlus ...ll continue to do business with them time and time again. Identifying potential sales opportunities, making the sale, and creating a customer relationship that will result in future business is the art of selling. By the end of this course you will know the process of selling, the conditions necessary for a customer to buy, prospecting, the process of opening and investigating, the presentation  more...

Motivating Employees ...term success. This course gives practical suggestions for identifying group and individual motivating factors and mobilizing them to energize employees. There are tools, techniques, and methods for revitalizing the workplace and encouraging initiative in each person in order to move everyone forward. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers  more...

How To Master Time Management ...ry, handling stress, developing a system of organization, identifying priorities, setting and achieving goals, creative problem solving, scheduling/managing a small project, and timing teamwork. While this course focuses on teaching time management techniques to help people at work, it does not exclude way to manage one`s time outside work. One of the exciting aspects of this course is that it  more...

Control of Hazardous Energy (Lockout/Tagout) ...compliance requirements including training, assistance in identifying responsible staff, and preparation and organization of an equipment inventory, You will also gain valuable information needed for the development, implementation, and upkeep of an effective Lockout/Tagout Program. This course provides training as required by OSHA's Control of Hazardous Energy (Lockout/Tagout) Standard (29CFR  more...

Computer Repair Microcomputer Installation and Maintenance (A+ Certification Prep) ...nstalling and maintaining microcomputers. Topics include: identifying components and their functions, safety, installation procedures, troubleshooting techniques, and preventive maintenance. This comprehensive course provides an introduction to the fundamentals of installing and maintaining microcomputers. Topics include: identifying components and their functions, safety, installation  more...

Negotiating for the Sales Professional Course description -- An effective sales professional knows how to meet customer needs while assuring reasonable terms and profit for his or her own company. This course has techniques for identifying customer expectations and determining how to meet them in a way that both parties are satisfied by the results. There are checklists and discussion guidelines to help a sales professional master this  more...

Balancing Work and Family Course description -- Although most people must work in order to live, it is family that makes life worth living, and ita s important to be able to balance the requirements of these two major efforts in order to satisfy our personal needs. This course has tools and techniques for identifying basic values and assuring that efforts and time are spent in ways that bring the most reward and  more...

Choosing a Childcare Provider Course description -- There are numerous options from which to choose a child care provider, and ita s important to find the one that meets your needs the best. This course has guidelines and tools for identifying the essential services that you should expect, determining the competence of the child care staff, matching a childa s needs with the providera s capabilities, and assuring that the  more...

Basics of Effective Selling Course description -- Selling is a complex and sophisticated process, but successful sales begin and end with the basic essentials. This course includes an overview of the selling process, and provides worksheets and checklists to take you from contact list through sales call and on to follow-up and referrals. There are tools for identifying the features and benefits of your product and service,  more...

Sales Manufacturing TM Identifying Sales Opportunities William Penn (founding-father of Pennsylvania) said, "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both on what to do and what to hope." For the sales professional, there is such a method that will make tasks easier, save time, and build a predictable sales machine. This  more...

Prepare for Success The success of any executive-level sale is founded on the preparation that is completed before contact is made. Identifying what is likely to be required, and having that planned or in place in advance of the sale, are marks of a true professional. Based on practical methods and techniques, this course takes you through the initial stage of an executive-level sale, and shows how best to prepare  more...

Applying Your Field Sales Approach A unique quality of effective field sales representatives is their ability to assess their customers' needs, determine sales opportunities, and access the decision makers--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales strategies to change your customers'  more...

Managing and Maintaining Brand Equity ...one explores making the most of your brand's potential by identifying the conditions needed for creating an effective and long-lasting brand extensions. You will also learn of other strategies to revitalize your brand by expanding brand awareness or by improving brand image. Then you will determining if your brand is avoiding the three major categories of branding pitfalls. Finally, you will  more...

Problem Performance Identification ...rst sound. There are different views about the methods of identifying problem performance and a manager needs to be able to appreciate the differing points of view. Specifically the distinction between conduct and performance is crucial, because the responses to them need to be different. Another facet of the effective management of problem performance lies in identifying the causes of problem  more...

Problem Performance Improvement It is, of course, not enough to be just aware of problem performance in an organization; a manager needs to know how to improve performance. Most managers will begin with relatively informal approaches to improving performance. This will often take the form of a discussion between the manager and the problem performer in which the manager will want to advise the worker of the problem and then  more...

Technical Support Agent Survival Skills Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills.  more...

Performance Reviews ...eans both creating the best performance opportunities and identifying the steps a manager must take to develop her team members. Too often, training is the sole and unfocused response by many managers to their employees' development needs. This course ends by explaining how training can, in fact, be used effectively and purposefully in development. This course rejects the view held by many  more...

The Facilitator Role Tired of wasting time at meetings that take too long and get too little accomplished? Learn to facilitate meetings that are both productive and time efficient. In this course, you will explore the foundations of the art of group facilitation. You will define the role of a facilitator, so that you can easily differentiate between facilitated groups and democratic or autocratic groups. Identifying  more...

Facilitating Meetings and Work Groups ...n approach your meetings without dread. You will start by identifying different types of groups: internal, external, on going, single-purpose and their characteristics. By knowing whom you are going to be facilitating and the inherent group characteristics, you will be able to prepare for the meeting, establishing clear expectations and a realistic agenda. You can also determine if you are a  more...

Facilitative Leadership Have you worked in this organization? You don't explain what you're doing because people will steal your ideas. It's best just to go along with whatever the majority wants, even if you can see some real problems down the road. No one will take responsibility for the results unless they're good, then everyone takes a share. If you've experienced any of these situations and want to make some  more...

Cross-selling in a Customer Service Call ...to prepare for the cross-selling call. This course covers identifying various types of customer inquiries and controlling the call for an efficient sale.It also explains the best practices for selecting cross-selling prospects by gathering appropriate data, and assessing and qualifying sales opportunities. This helps CSAs avoid uncomfortable situations in which they might possibly lose a  more...

Identifying Your Customers Expectations Customers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see demonstrated, what external influences generate  more...

Problem Framing When you frame a picture, you intend for the viewer to examine everything within that border. Problem framing is similar in that you must not only consider what objectively makes up the problem itself but also what subjective tendencies influence your view of the situation. This course is designed to help you effectively frame problems so that you're sure your line of sight is aimed straight  more...

Project Planning ..., and developing the schedule to planning for quality and identifying risks. All of these processes need to be skillfully handled with the understanding that the outcomes are not set in stone and that planning is an ongoing activity. Experienced project managers learn that meeting customer expectations is ultimately more important than having a project go "according to plan." In this course,  more...

Planning and Identifying Project Risk In a perfect world, decisions would be made with complete certainty--all necessary information would be accurate and available as needed to ensure total success. In the real world, however, this is seldom the case. Real life is fraught with uncertainties; knowledge of events or conditions that may or may not occur is imperfect and incomplete, and this uncertainty affects decisions and outcomes.  more...

Analyzing Project Risk ...its nine knowledge areas and offers guidance on managing, identifying, analyzing, responding to and monitoring and controlling risk. In this course, you will learn qualitative and quantitative risk analysis techniques that will enable you to identify the probability of various levels of risk and to assess the impact of both negative and positive risks on objectives, budget and schedule.This  more...

Advanced Project Leadership - Selling Project Management to the Organization This course in the Advanced Project Leadership series focuses selling project management to senior executives. This course explores the problems faced when implementing project management, the value of project management, while identifying the barriers faced when selling project management to senior executives. This course will also discuss the process for implementing project management as  more...

Enterprise Analysis and Making a Business Case ...he business architecture, conducting feasibility studies, identifying new business opportunities, scoping and defining the new business opportunity, preparing the business case and conducting the risk assessment, and preparing the decision package. This course is aligned with the International Institute of Business Analysis (IIBA) Body of Knowledge. It is designed to assist in the preparation  more...

Requirements Planning and Management ... focus of this course. Working with requirements involves identifying the activities to be undertaken in order to identify requirements, identifying the risks associated with various project requirements, and managing project scope as it relates to requirements. This course will examine how to identify and manage requirements risk, identify and estimate requirements activities, control  more...

Six Sigma Reducing Variation to Improve Quality ... and how it creates waste, and you'll learn key tools for identifying and measuring this waste in your organization. Next, you'll learn the key causes of variation and how to classify these causes as a step toward their elimination. You'll also learn the basics of process management. Finally, you'll be given a thorough review of the Six Sigma Team and the role each team member plays in  more...

Six Sigma Listening to the Voice of the Customer ..." In lesson one, you'll discover methods for specifically identifying your customers--that means all your customers, including ones you may not have realized you serve--and you'll learn how to apply the Kano Model to understanding customer requirements in your workplace. In the second lesson, you'll take your understanding of your customers to a higher level by learning how to measure their  more...

Six Sigma DMAIC Defining the Problem "What's your problem?" It could be said that this is one way to get to the heart of a matter. Of course, there's a better way. In this course, Six Sigma DMAIC: Defining the Problem, Six Sigma Green Belts and team members are given a systematic, objective, and measurable process for quantifying the challenges facing your organization. In lesson one, "The Project Charter," you'll learn guidelines  more...

Define the Six Sigma Opportunity ...that begins to make organization-wide improvements before identifying which improvements would provide optimal benefits. This course, Define the Six Sigma Opportunity, is a guide for choosing those processes that will reap the greatest corporate benefit from Six Sigma?? projects. Besides being given guidelines for establishing an improvement opportunity, you'll learn specific methods for  more...

Six Sigma and the Voice of the Customer Do you know the phrase, "caveat emptor"? It's a Latin term that means, "Let the buyer beware." It's also a legal principle stating that consumers must purchase goods at their own risk, because unless specifically asked, the seller is generally under no obligation to disclose defects. Caveat emptor once struck fear in the hearts of many wary consumers. Fortunately, the tide has turned. Increased  more...

Scoping the Six Sigma Project ...y and scoped appropriately. Yet, without known solutions, identifying projects that will truly impact customer service while also improving the bottom line can be challenging. When pressure mounts, it's tempting to act too quickly and possibly solve the wrong problem. In this course, you'll learn what a Six Sigma team should focus on, and more importantly, what the team should avoid in order to  more...

Non-value-added Steps and Tasks Anytime you have products sitting in inventory it means your resources are not producing cash flow. Identifying and removing the non-value-added steps and tasks in the supply chain is the key element in effective inventory management. This course examines how Lean businesses seek to integrate their supply chains with their production processes so as to minimize inventory levels, improve the flow  more...

Succession Planning Overview ...duces you to succession planning--the planning process of identifying, assessing, and developing leadership and talent for future vacancies. This course will familiarize you with the key concepts that compose succession planning. You will receive a general overview of how to assess your key leadership and talent needs. You will also discover the various methods to succession planning. Your  more...

Surpassing the Competition .... This course presents you with the tools and methods for identifying competitors; collecting competitor information; creating a competitor SWOT matrix by determining a competitor's objectives, strategies, strengths, and weaknesses; and developing a competitor response profile by identifying a competitor's current strategy, capabilities, operating assumptions, and goals. These methods and tools  more...

Strategies for Building an Online Brand ...g the interactive nature of the Web. The course begins by identifying key branding objectives and provides useful strategies to take offline brands into an online environment. Additionally, the course explores tactics for building and maintaining long-term online customer relationships. The use of affiliates, e-mail, and virtual communities are also examined to help marketers make full use of  more...

Introduction to Hypothesis Testing and Testing for Means in Six Sigma ...plished, the Six Sigma team is ready to move forward with identifying, testing, and implementing solutions to address the root causes of failure. This course covers the key hypothesis testing concepts and the tests used in Six Sigma. The course will explore the steps for testing hypotheses for one-sample t-tests and two-sample t-tests with the help of real-life examples and case studies. The  more...

CIW Security Professional Intrusion Detection Threat Analysis ...ach learners to implement e-business security policies by identifying security threats, developing counter measures using firewall systems, and attack-recognition technologies. Learn To: Identify key aspects of intrusion detection. Identify key responsibilities of an incident response team. Identify features of IDS application strategies. Identify key aspects of creating  more...

CIW Security Professional Security Auditing Attack Techniques ...ach learners to implement e-business security policies by identifying security threats, developing counter measures using firewall systems, and attack-recognition technologies. Learn To: Match auditor roles with associated approaches. Identify steps for conducting compliance analysis. Identify the tasks performed in the various stages of the risk assessment process. Identify  more...

CIW Security Professional Operating System Security ...ach learners to implement e-business security policies by identifying security threats, developing counter measures using firewall systems, and attack-recognition technologies. Learn To: Identify features of security levels. Identify features of Microsoft Windows 2000 security components. Identify features of Microsoft Windows 2000 security subsystem components. Identify rules  more...

CIW Security Professional Network Security Firewalls ...ach learners to implement e-business security policies by identifying security threats, developing counter measures using firewall systems, and attack-recognition technologies. Learn To: Identify the layers of the TCP/IP protocol stack and trace their mapping to the layers of the OSI model. Identify the steps in the process of TCP connection handshake and termination. Match the  more...

CIW Security Professional Network Security Introduction ...ach learners to implement e-business security policies by identifying security threats, developing counter measures using firewall systems, and attack-recognition technologies. Learn To: Identify the elements of a security infrastructure. Identify steps to create a security policy. Match authentication methods with their descriptions. Identify causes of security attacks.  more...

CIW Internetworking Professional Part 5 IPv6 ...ly to students involved in defining network architecture, identifying infrastructure components, and monitoring and analyzing network performance. They will also be responsible for the design and management of enterprise TCP/IP networks. Prerequisite knowledge for this curriculum is that students must have CIW Foundations certification or equivalent experience. CIW accepts CompTIA's iNET+  more...

BizTalk Server 2000 Part 1 Intro to BizTalk Server 2000 ...roduces the learner to the context of BizTalk operations, identifying the main challenges of EAI and B2B communications. BizTalk is contextualized in terms of a solution to these various challenges. This course covers the BizTalk administration model and its tools and services. It also covers the installation requirements for BizTalk and the various installation options. Learn To •  more...

BizTalk Server 2000 Curriculum ...roduces the learner to the context of BizTalk operations, identifying the main challenges of EAI and B2B communications. This curriculum covers creating maps using BizTalk Mapper, creating objects in and managing BizTalk Messaging Manager, and the submission of documents to BizTalk Server. Additionally, it covers the tracking of interchanges and business documents using BizTalk Document  more...

Designing Cisco Network Service Architectures Part 1 The course starts with an overview of the Cisco AVVID network. It then gives in-depth coverage to the design of Enterprise Campus networks and Enterprise Edge networks. The instruction is solidly supported with real-world scenario examples and the learner has the opportunity to apply acquired concepts in case studies. Learn To: Identify features of the Cisco Architecture for Voice, Video  more...

Designing for Cisco Internetwork Solutions Part 1 ...e of the network design process. Identify the steps for identifying required information. Unit 3: Network Design and Implementation (2 hours) Identify guidelines for documenting the existing infrastructure of a network. Identify guidelines for performing an audit on an existing network. Identify tools for auditing a network. Identify guidelines for analyzing network traffic.  more...

C Programming - Part 3 Course Overview This course is the third in a four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course begins to introduce some more advanced topics. Students will learn  more...

SAP R 3 v4 x Invoice Verification ...g Several Line Items. Payment Terms. Vendor Discounts. Identifying Payment Terms. Altering Payment Terms. Unit 3: Managing Errors and Deviations Duration: 1 - 2 Hour(s) Quantity and Price Deviations. Dealing with a Basic Deviation. Dealing with a Complex Deviation. Posting without a Goods Receipt. Under-Invoicing. Blocking and Releasing Invoices. Blocking Reasons.  more...

Brand Management Developing a Brand Strategy ... Apply the appropriate guidelines for identifying brand competition. Identify the brand elements that are the easiest to protect. Given a situation, identify the action that is being taken to protect a brand. Defend your brand. Identify the steps for creating a brand vision.  more...

Brand Management Integrated Marketing ...nd marketing. Select the steps for identifying an integrated brand. Identify the process for strengthening a shallow brand. Identify the tools for integrating your brand through your organization. Simulation Overview: You are an employee of ''Happy Hill,'' an Icon-owned amusement  more...

Sales Skills Effectively Closing a Sale ...to demonstrate the benefits of Icon's office furniture by identifying and addressing their key issues. Unit 3: Confirming Commitment (0.5 - 1 hour) Identify signals that a client is or is not ready to buy. Determine why a client is not ready to buy. Respond appropriately to opposition and resistance.  more...

Sales Management Motivating Sales Teams to Win In Sales Management: Motivating Sales Teams to Win, you will learn what you can do to motivate members of your sales team and factors to consider when evaluating motivation levels. You will also learn about various compensation practices to help you keep top performers, as well as how to identify opportunities to improve and how to address substandard performance. Learn To  more...

Advanced Six Sigma The Measure Analysis Phases of DMAIC .... Understand the significance of root-cause analysis in identifying real issues. Audience: This course is intended for individuals pursuing a Six Sigma Green Belt or Six Sigma team members within organizations that have implemented or plan to implement Six Sigma. It is recommended that individuals take the first course in the series or have equivalent knowledge. Deployment:  more...

SAP R 3 Working with v3 0 ...single application. Working with multiple applications. Identifying, classifying and responding to Dialog Messages. Unit 2: Help Features Duration: 2 - 3 Hour(s) Describe and identify how Help is organised within R/3, including base and Extended Help, the R/3 Library, the Glossary and release information. Use of Fast Help, help F1 and help F4, including the ? and Magnifying glass  more...

Object Analysis Design Requirements Analysis ...g Object Types in Type Diagrams. Identify the purpose of identifying Object Types. Identify the organization of Object Types within Type Diagrams. Identify the definition of the system boundary. Identify the purpose of using the Data Dictionary. Identify the role of an Actor within Object Orientation. Identify the purpose of Use Cases. Identify the benefits of Use Case diagrams within  more...

Oracle SQL Tuning Diagnostics and Tuning Schema ... performance analysis tools available tools available for identifying expensive statements with their functions. Unit 3: Tuning the Schema Duration: 2 Hour(s) Identify the levels of B*-tree index structure. Identify the features of a B*-tree index scan. Identify the columns on which a B*-tree index should ideally be created. Create a B*-tree index by using SQL commands. Identify  more...

Oracle e-Business 11i System Admin Fundamentals 2 ... incorporating custom programs. Identify guidelines for identifying the executable. Identify guidelines for creating the concurrent program. Identify guidelines for associating a program with a request group. Incorporate a custom program into Oracle Applications. Unit 3: Auditing System Resources (3 hours) Identify functions of the Sign-On Audit feature. Identify functions of  more...

CompTIA Server 2005 Server Maintenance Security ...s of determining a problem. Identify the key aspects of identifying problems using senses. Identify the key aspects of troubleshooting hardware components. Identify the key aspects of troubleshooting software components. Identify the key aspects of maintaining log files for troubleshooting. Identify the key aspects of controlling viruses. Identify the key aspects of resolving  more...

Advanced Project Leadership Selling Project Mgmt to the Organization ...roject management, the value of project management, while identifying the barriers faced when selling project management to senior executives. This course will also discuss the process for implementing project management as project. Learn To: Identify the problems caused by a lack of project management. Identify effective methods for selling project management to senior executives.  more...

Time Management Overcoming Challenges ...s, keeping meetings productive, and organizing paperwork, identifying and overcoming personal time wasters. Learn To Identify guidelines for minimizing interruptions from visitors. Follow steps for making meetings more productive. Follow steps to distinguish important information from unimportant  more...

Time Management Developing a Plan ...review the process for completing a time audit. Unit 2: Identifying Goals and Setting Priorities (0.5 - 1 hour) Identify guidelines for making a 'to do' list. Identify characteristics of goals. Choose the correct actions in the GOALS acronym. Identify characteristics of priorities.  more...

Java for Procedural Programmers Life Cycle ... To identify considerations for identifying actors in a use case. To identify considerations for identifying a use case. To identify features of design workflow. To identify features of design associations. To identify factors of design that impact integration  more...

Java for Procedural Programmers Life Cycle ... To identify considerations for identifying actors in a use case. To identify considerations for identifying a use case. To identify features of design workflow. To identify features of design associations. To identify factors of design that impact integration  more...

Commerce Server 2000 Design Impl Part 2 Users Objects Catalogs ... Learning Time 6 to 8 hours 74117 Objectives Unit 1: Identifying and Authenticating Users 3 - 4 hours o Identify benefits of user identification, authentication, and profiling in Commerce Server 2000. o Identify features of authentication systems in Commerce Server 2000. o Identify properties and default profiles for user authentication in the Commerce Server 2000 (CS)  more...

Stress Management Fundamentals for Employees ... Recognize the process for managing stress. Unit 2: Identifying Stress Sources Recognize sources of job-related stress. Identify guidelines for strengthening workplace relationships. Recognize sources of personal stress. Identify internal sources of stress. Identify the common responses to stress. Understand strategies to reduce stress. Unit 3: Making Internal Changes  more...

Interpersonal Communication Effective Communication ...the skills needed to communicate a message effectively by identifying the receiver, choosing a proper channel, and responding to feedback. In this program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication. Choose an effective channel based on network  more...

Business Writing Writing Effective Proposals ...al. To identify guidelines for identifying clients' needs. To identify steps for creating an effective proposal opening. To identify guidelines for writing the body of a letter proposal. To identify guidelines for writing an effective proposal closure. To match  more...

Communicating w Difficult People Working with Difficult Employees ...earning Time 2 to 4 hours Objectives Unit 1: Identifying Difficult Employees (0.5 - 1 hour) Select examples of difficult behavior. Differentiate among the three types of difficult employees. Identify the characteristics of difficult behavior. Recognize causes that make regular people  more...

Communicating w Difficult People Communicating with Your Manager ...earning Time 2 to 4 hours Objectives Unit 1: Identifying a Difficult Manager (0.5 - 1 hour) Select causes of difficult behavior. Apply steps to distinguish between difficult behavior and periodic irritability. Recognize the characteristics of the four types of difficult personalities.  more...

Excellence in Service Solving Customer Problems ...uidelines for using customer-friendly language. Unit 2: Identifying Customer Problems (0.5 hours) Identify guidelines to follow to understand a customer's problem. Identify types of questions you can ask to help ascertain a customer?s problem. Identify guidelines for applying listening skills. Unit 3: Solving Customer Problems (1 hour) Sequence the steps for solving a  more...

Excellence in Service Building Lasting Customer Relationships ...will learn how to build ongoing customer relationships by identifying and delivering a solid value proposition to your customers. You will then understand how to add value by increasing customer responsiveness, promoting customer knowledge, and developing customer loyalty. You will learn how to build on customer loyalty by focusing on both the rational assessment, as well as emotional  more...

Succession Planning Setting Up a Succession Planning Program ...es on writing a mission statement, policy and procedures, identifying target groups and other issues such as legal considerations. It then provides comprehensive guidelines on all aspects of rolling out your plan, how to communicate and provide training in it. The second part of the course focuses on identifying key roles within your organization, developing a talent bank, and guidelines on  more...

Business Problem Solving The Problem Solving Process ...l Learning Time 2 to 4 hours Objectives Unit 1: Identifying Problems (0.5 - 1 hour) Identify the phases of the problem-solving process. Sequence the phases of the problem-solving process. Identify the steps within the first phase of the problem-solving process. Select the elements of an  more...

Essentials of Management Maintaining a Productive Workplace ...y, and ways to maintain a productive workforce. Unit 2: Identifying Ways to Improve Productivity (0.5 - 1 hour) Ask six questions that will help you identify ways to improve productivity. List the three ways that a job process can be improved. Follow the five guidelines that will help you conduct effective brainstorming  more...

Correcting Performance Problems Identifying Performance Problems ...Identifying Performance Problems, you will learn the different types of performance problems and how they affect an organization. You will also learn how to determine the severity of a performance problem, how to identify causes of performance problems, and how to approach employees who have performance problems. In addition, you will learn guidelines to follow when you meet with employees who  more...

Managing High Performers Defining Finding High Performers ...l Learning Time 2 to 4 hours Objectives Unit 1: Identifying High Performance (0.5 - 1.5 hours) Identify guidelines for recognizing the needs of high performers. Identify guidelines for applying managerial principles. Identify ways of creating buyer value. Identify steps for appropriate job  more...

Managing High Performers Implementing Recognition Programs ...g. To identify key methods of identifying and supporting the high performer a a s career path. Audience The audience for this curriculum is anyone in middle/ senior management, or anyone involved in employee management. Typical job titles might include: HR Manager, Team Leader, Executive Manager, Project Manager. Deployment Options e-Learning  more...

Team Conflict Resolving Team Conflict ...esolving Team Conflict offers the student information for identifying, clarifying, and addressing team conflict. The program covers conflict resolution styles, identifies types of team conflict, and gives guidelines for resolving team conflict. Learn To Identify the effects of team conflict. Identify how conflict affects  more...

Virtual Team Mgmt Coaching Virtual Team Members ...ual team. Identify three tools for identifying conflict. Sequence the six steps for resolving team conflict. Follow the six steps for resolving team conflict. Simulation Overview: In this simulation, you will meet with three members of a team that is responsible for ensuring a  more...

Cross-Functional Teams Selecting Cross-Functional Team Members ...members. Select strategies for identifying key stakeholders. Audience Team leaders, team members, and managers or supervisors who are interested in learning more about how cross-functional teams are created and how they operate. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options  more...

Lotus Domino R5 Development Part 4 Making Your Application Run ...ions, agents, special hotspots and dynamic window titles; identifying, creating and using shared resources in Lotus Notes; and identify the guidelines that help to run formulas effectively and help you identify the Document State. L earn To: Identify the object-oriented hierarchy for Domino objects. Identify the various rules while writing formulas. Identify the different type of  more...

Correcting Performance Problems Series The Correcting Performance Problems Series includes the following courses: Correcting Performance Problems: Identifying Performance Problems Correcting Performance Problems: Addressing Performance Problems Correcting Performance Problems: Disciplining Employees To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

CIW Internetworking Professional Curriculum ...ly to learners involved in defining network architecture, identifying infrastructure components, and monitoring and analyzing network performance. They will also be responsible for the design and management of enterprise TCP/IP networks. Prerequisite knowledge for this curriculum is that learners must have CIW Foundations certification or equivalent experience. CIW accepts CompTIA's iNET+  more...

CIW Internetworking Professional Part 1 TCP IP Fundamentals ...ly to students involved in defining network architecture, identifying infrastructure components, and monitoring and analyzing network performance. They will also be responsible for the design and management of enterprise TCP/IP networks. Prerequisite knowledge for this curriculum is that students must have CIW Foundations certification or equivalent experience. CIW accepts CompTIA's iNET+  more...

CIW Internetworking Professional Part 2 IP Model ...ly to students involved in defining network architecture, identifying infrastructure components, and monitoring and analyzing network performance. They will also be responsible for the design and management of enterprise TCP/IP networks. Prerequisite knowledge for this curriculum is that students must have CIW Foundations certification or equivalent experience. CIW accepts CompTIA's iNET+  more...

CIW Internetworking Professional Part 3 TCP IP Functions Services ...ly to students involved in defining network architecture, identifying infrastructure components, and monitoring and analyzing network performance. They will also be responsible for the design and management of enterprise TCP/IP networks. Prerequisite knowledge for this curriculum is that students must have CIW Foundations certification or equivalent experience. CIW accepts CompTIA's iNET+  more...

CIW Internetworking Professional Part 4 Network Management ...ly to students involved in defining network architecture, identifying infrastructure components, and monitoring and analyzing network performance. They will also be responsible for the design and management of enterprise TCP/IP networks. Prerequisite knowledge for this curriculum is that students must have CIW Foundations certification or equivalent experience. CIW accepts CompTIA's iNET+  more...

Network Certification Curriculum ...etwork problems. o Select factors to be considered when identifying a network problem. Audience Prerequisites and assumed competencies: This certification is targeted towards two groups. The first group is Network Administrators with very little experience. The second group is technical professionals from a variety of fields who want to improve their effectiveness by learning more about  more...

Network Part 3 Network Implementation ...etwork problems. o Select factors to be considered when identifying a network problem. o Identify techniques used to isolate and solve a network problem. Audience The intended audience for this course includes experienced end users, a novice to moderate level of experience in the installation, support, and troubleshooting of computer networks. A+ certification would be helpful, but not  more...

Advanced Six Sigma Your Role as a Green Belt ... to identify Six Sigma projects. Select the methods for identifying Six Sigma project metrics. Identify the tools that can be used to define a Six Sigma project. Sequence the steps of the process for developing a project plan. Unit 3: Investigating Project Data Identify the types of data that should be considered during a Six Sigma project. Identify the tools that can be used  more...